About this Report
This report is the third Environmental, Social, and Governance Report(hereinafter referred to as "ESG Report") released by Zhejiang SuporCo., Ltd. to inform all its stakeholders of the Company's management,practices, and performance in ESG.
The information and data disclosed in this report are from statistical reports and o?cial documents of the Company and have been audited byrelevant departments. The Company promises that this report contains no false records and misleading statements and will be held accountablefor the authenticity, accuracy and integrity of the content hereof.
This report covers the period from January 1, 2023 to December 31,2023 (hereinafter referred to as the "reporting period"). Part of thecontent and data may be appropriately traced back to previous yearsor beyond the foregoing time framework.
This report was approved by the Board of Directors in March 2024 after conrmed by the management.
The electronic edition of this report can be downloaded from the o?cial website of Zhejiang Supor Co., Ltd. (https://www.supor.com.cn/), thewebsite of the Shenzhen Stock Exchange or the website of CNINF (http://www.cninfo.com.cn). This report is published in both Chinese andEnglish. In case of any discrepancy between these two versions, the Chinese version will apply.
Unless otherwise specied, this report delineates the reporting scopeof the organization based on the materiality principle. All other materialcontent of this report encompass Zhejiang Supor Co., Ltd. and itssubsidiaries, aligning with the disclosure scope in the annual report.
For the convenience of reference, Zhejiang Supor Co., Ltd. and itssubsidiaries are also referred to as "Supor", "the Company" or "we/us"in this report.
This report is prepared in accordance with the requirements for corporate social responsibility and disclosure provided in the Rules Governingthe Listing of Stocks on Shenzhen Stock Exchange (Revised in 2022) and the Shenzhen Stock Exchange Regulatory Guidelines for ListedCompanies No. 1-Standardized Operation of Listed Companies and also by referring to the Guidelines for Fulfilling Social Responsibilitiesof Listed Companies on the Shenzhen Stock Exchange, the Sustainability Reporting Standards released by the Global Reporting Initiative(abbreviated as "GRI"), the Sustainability Accounting Standards released by the Sustainability Accounting Standards Board (abbreviated as"SASB"), the Basic Framework of Corporate Social Responsibility Reporting for Chinese Enterprises (CASS-CSR 5.0), and the United NationsSustainable Development Goals (abbreviated as "SDGs").
Overview
Sources of Information and Assurance of ReliabilityReporting Period
Conrmation and Approval
Access to This Report
Scope and Boundaries of This Report
Description of Reference
Reference Standards
Message from CEO
Looking back on this year, Supor, as a leader in China's cookwareand small domestic appliance industry, stayed true to its originalaspiration, and remained committed to delivering high-quality productsand services to users with great passion. Bearing the brand missionof "inspiring your love for home life through innovation", and holdingthe corporate vision of "empowering every family to enjoy a qualitylife", we upheld the principle of operating with integrity, always put usabove the bottom line of work safety, and aligned ourselves with thenational "carbon peaking and carbon neutrality" initiative. We also tookmulti-faceted measures to safeguard the rights and interests of ouremployees, and proactively fullled our social responsibilities.Stick to compliant operations and promote sustainabledevelopment. In order to further improve our ESG managementsystem layout, we implemented a top-down three-tier ESGmanagement structure, these three tiers are the ESG committee, theESG leading department and the ESG working group, respectively.Supported by such a top-down collaborative approach, we alsoestablished a system of well-dened rights and responsibilities, thusoffering excellent safeguard for efficient and compliant corporategovernance. This year, we placed significant emphasis on theCompany's practices in risk control and business ethics standards.Specifically, we collected, identified, and analyze various internaland external risks through diverse channels, devised appropriatecountermeasures, and sustained our efforts to implement internalcontrol regulatory requirements such as the Basic Norms of EnterpriseInternal Control. Through routine supervision and targeted supervision,we did a good job in implementing internal control and fostering aculture of transparency and integrity in our business operations.
Strictly stick to the bottom line of environmental protection andpromote green and low-carbon development. Supor not only
prioritizes internal governance and sustainable development, butalso considers ecological protection a top priority. In this regard, weactively fulll our corporate environmental responsibilities and practicegreen production activities. This year, Supor took active measures forchecking its carbon quantication and nding solutions to cutting downcarbon emissions. In active response to the State Council of the PRC's
directive for industrial green upgrades and rapid green transformation,the Company's all major production bases passed the certication ofISO 14001 Environmental Management System in 2023.Strengthen production control and deliver high-quality productsin the industry. As a leader in China's cookware and small domesticappliance industry, Supor has consistently upheld high-standardand rigorous management objectives for product development andproduction, and improved its quality control system in all aspects.Among other efforts, we issued a set of internal rules such as theManagement Rules for Product Safety Risk Prevention and Control,and established a robust quality assurance system and quality controlprocedures. All our major production bases were successfully certiedby the ISO 9001 Quality Management System. Additionally, ourproducts were tested and certied by many third-party inspections, andthus received unanimous recognition from all sectors of society. Byintegrating high-quality products and exceptional services, Supor hasconsistently taken a leading position in the industry.Safeguard the rights and interests of employees and poolstrengths for better employee welfare. Embracing an open andinclusive approach, Supor welcomes every like-minded employee,provides care and benets to them, and o?ers a platform for individualsfrom diverse backgrounds to demonstrate their talents and fulll theiraspirations. In 2023, in addition to e?ectively safeguarding the rightsand interests of employees, Supor proactively implemented employeeincentive mechanisms to drive their development, o?ered holiday gifts,and organized team-building activities. Furthermore, we conducted arange of professional training sessions tailored to employees in variousroles to foster their personal growth and development, promotingmutual growth of employees and the Company.
Support public education campaigns to fulfill socialresponsibilities. In addition to our dedicated e?orts to our businessdevelopment and performance, we also engaged in our community,public welfare activities and educational campaigns in rural areas. Theyear of 2023 marks the 16 consecutive year of the Company carryingour public education campaigns in rural areas. These campaignscovered 12 provinces in central and western China, benefiting morethan 20,000 teachers and students in remote mountainous areas.Simultaneously, Supor launched the "Future Artist of Life" publicwelfare program, promoted the use of educational kitchen products onschool campuses and provided support for labor education in primaryand secondary schools, representing a new initiative for Supor in therealm of public welfare activities.Over the past 29 years, Supor has evolved into an ambitious andresponsible model enterprise in the industry through its dedicatedefforts. Looking into the future, we will continue to move aheadwith distinction, and consolidate and enhance our corporatecompetitiveness in compliance operations, ecological conservation,safe production, people-oriented initiatives, and public welfare. Suporwill practice the ESG concept in our routine production and operationactivities, persist in seeking sustainable development paths, andcontribute to the steady development of China's cookware and smalldomestic appliance industry.
CEO of SuporCheung Kwok Wah
Key Performance
10,753
employeesin total
100%
of suppliers, distributors, and service providers have signed theLetter of Commitment for Honesty and Self-disciplineCNY
2.7
billion intotal prot
CNY
13.1
billion intotal assets
34.6%
weighted average net asset return CNY
2.7
of basic earnings per share
CNY
21.3
billion inoperating incomeNet prot attributable to shareholders of listedcompany CNY
2.2
billion
Construction of
Supor Primary Schools(accum.)CNY
million investedin R&D
Over20,000
studentsand teachers in remotemountainous areas have beenbeneted (accum.)18,876
active patents
registered trademarks
Involvement in
international, national,industry, and group standardsDonation value approximatelyCNY
8.7
million
Environment
SocietyGovernance
major subsidiaries have completed carboninventoryThe photovoltaic projects at the YuhuanBase (installed) and the Vietnam Base (tobe installed at the beginning of 2024) areexpected to generate more than7,525
MWh of electricity annually
31%
reduction in wastewater dischargeCNY
41.6
million Investment in environmentalprotection over the last two years
10,279
tons of recycled aluminum procured8,909
tons of recycled steel procured
Awarding of the title"Green Low-Carbon Factory"
to the Shaoxing (Yuecheng District) base
Awards and Honors
Supor won the "2022 Zhejiang ProvinceExcellent Corporate Social ResponsibilityReport" award by the Zhejiang ProvincialAssociation for Promoting Corporate SocialResponsibility
In March 2023
Supor was included in the listof manufacturers of "First-classProducts of Zhejiang Province in2022"
Supor ranked 38
th
among the "Top 100Chinese Listed Companies with BestSocial Responsibility Performance in2023" released by Zhejiang Universityand Zhejiang Provincial Institute ofPublic Policy Research in September2023, and ranked 6
thamong the "Top100 Listed Enterprises in ZhejiangProvince with the Best SocialResponsibility Performance in 2023"
Supor passed theGreat Place to WorkCertication?
Supor was included in the list of"National Industrial Design Centers(2024-2027)" selected by theMinistry of Industry and InformationTechnology of the People's Republicof China
Supor was given the"Most Inuential Brandof 2023" Award at the6th Social ResponsibilityConference
Supor was granted the "PanshiAward" for China's domesticappliance industry in 2023
Supor won the "Outstanding DigitalSolution Award for 2023" at the 2023STIF & DSC
Supor was included in the"China's ESG Pioneer 100 ListedCompanies" list
Supor ranked among the "Top100 Creative Enterprises ofZhejiang Province" released bythe China National IntellectualProperty Administration
Supor was honored with the "2023Outstanding Human ResourceManagement Award - TopEmployers" and the "Top GraduateEmployers 2023"
In April 2023In June 2023In June 2023In June 2023
In September 2023In September 2023In October 2023In November 2023In November 2023In December 2023
1.1 Overview 1.2 ESG ManagementSupor is a modern enterprise specializing in manufacturing cookware and smalldomestic appliances. Founded in 1994 when the Company produced China'sfirst safe pressure cooker, Supor rapidly evolved into a prominent cookwaremanufacturer in China and got listed on the Shenzhen Stock Exchange in 2004(stock code: 002032.SZ), representing the rst listed company among its peers inChina. Since its founding, Supor has consistently delivered innovative, high-quality,and well-designed products to users, spearheading China's kitchen industry andushering in a new era of home living.At present, more than 10,000 workers in the six R&D and manufacturing baseslocated in Yuhuan City, Hangzhou City, Shaoxing City (Yuecheng District andKeqiao District) in Zhejiang Province, Wuhan City, Hubei Province and Ho Chi MinhCity, Vietnam over 100,000,000 of products, including open fire cookware, smalldomestic appliance, H&PC appliance, and large kitchen appliance. Backed by aforward-looking layout of multiple brands and categories, Supor has become acomprehensive leader in China's cookware and small domestic appliance industry.
In order to e?ectively execute our ESG strategies and integrate ESG into our business operations, the Company has establisheda comprehensive collaborative work mechanism by setting up an ESG committee and an ESG working group and appointing theleading department of ESG.
Evaluate the Company's ESG management strategies, risk identication and assessment results,and screen and mitigate high-risk ESG issuesOversee the Company's ESG governance management, review annual ESG reports, ensurereport quality, and drive enhancements to elevate disclosure standardsPerform other ESG-related functions and powers as authorized by the Board of Directors
Actively respond to the Company's short, medium, and long-term ESG goals, and cooperate withthe ESG leading department to implement their respective ESG management tasks within in theirprimary responsibilities and areas of expertiseDevelop an annual ESG work plan for each primary responsibility, including key areas forimprovement the current year, target assessment methods, etcRegularly update the management status, goal setting and completion status to the ESG leadingdepartment, implement viable ESG action plans, and continuously improve the Company'sperformance under various ESG issuesCooperate to carry out normalized ESG information disclosure, including but not limited to preparethe Company's ESG reports, organizing qualitative and quantitative data collection and summary,participating in ESG training, etc
Management Structure
Structure ResponsibilitiesESGCommittee
1994
Established
2004
Listing on the Shenzhen Stock Exchange
10,753
employees as of the end of 2023Major R&D and Manufacturing BasesYuhuan, Hangzhou, Shaoxing (Yuecheng District and KeqiaoDistrict), Wuhan, and VietnamCore Business DomainsOpen re cookware, small domestic appliances, large kitchenappliances, H&PC appliances
Lead the ESG Working Group, coordinate and promote the implementation of the Company's ESGmanagement related workDevelop the Company's ESG management goals and specic objectives, dene medium and long-term goals and annual goals, and institute an ESG target assessment systemFollow up on the progress of the ESG Working Group's work plan, assess the completion of ESGgoals, summarize the completion of goals, and report to the ESG CommitteeESG LeadingDepartment
ESG Working
Group
By concentrating on and studying global ESG trends and assessing potential risks and opportunities relatedto ESG issues, we identied 19 key ESG issues from two dimensions, namely "materiality to stakeholders"and "materiality to Supor". Through peer benchmarking, external policy research, analysis of domestic andforeign capital market requirements, and engaging with our stakeholders, Supor gained comprehensiveand systematic knowledge of the primary concerns of major stakeholders in the ESG eld of Supor. On thisbasis, Supor created a matrix of material issues by aligning the Company's sustainable development status,industry context, and key concerns of stakeholders.
ESG Issues
During the reporting period, Supor kept updated with the demands and concerns of various stakeholders byfrequent communication with them through multiple channels, and made positive responses through practicalactions.
Communication with Stakeholders
Productinnovationand qualityassuranceInformation securityand privacy protectionSustainable supplychainsOccupationalhealth andsafety
Employee rights andinterests and developmentLaborstandardsResponsiblemarketingBusiness ethicsSocial welfare
Pollution andenvironmental impactmanagement
E-waste and product recycling
Integrityconstruction
EnergymanagementIntellectualproperty rightsCircular economy andenvironmental-friendlypackaging materialsDiversity and equalopportunities
Water resource management
Climate changeand greenhousegas emissions
EnvironmentalissuesSocial issuesGovernanceissues
Materiality to SuporMatrix of Material ESG Issues of Supor
Materiality to Stakeholders
High
Key stakeholders Expectations and demands for ESG Communication channelsGovernmentand regulatory
authorities
Compliance managementSound internal control and risk managementPracticing low-carbon responsibilitiesImproved emission managementTax payment according to law
Information submissionRegular communicationSymposium and research
Shareholders and
investors
Continuously stable business and performancegrowthOpen and transparent information disclosureA clean operating environmentSound corporate governance
General Meeting of ShareholdersInformation disclosureO?cial website of the CompanyDaily communicationHotlineEmailSuppliers
Fair procurement and honest performanceMutual advancement and win-win cooperation
Supplier management andcommunicationO?cial website of the CompanyRegular visitsReporting and complaint
Employees
Safeguarding the legitimate rights and interests ofemployeesGood salary and welfareFair and equal employment opportunitiesDiversied growth and promotion opportunitiesA safe and healthy working environment
Sta? meetingEmployee activityEmployee satisfaction surveyEmployee symposiumExecutive meetingReporting and complaint
Consumers
High-quality productsInnovative and diversied productsExcellent pre-sales and after-sales servicesProtecting privacy and information securityEliminating false advertising
HotlineEmailWeChat O?cial AccountWeChat Mini ProgramO?cial website of the CompanyVisits to customersSatisfaction researchCommunities
Safe and compliant operatingCarrying out social welfare and volunteer activities
Public welfare activitiesVolunteer servicesHigh Low
2.1 Organizational Structure2.2 Risk ControlA robust governance system is crucial for ensuring the stable operation of a business, its e?ective responseto unexpected threats, and seizing development opportunities. At present, the Company has establishedan organizational structure consisting of the General Meeting of Shareholders, the Board of Supervisors,the Board of Directors and their subordinate committees, and the management. Within this structuredand organized governance framework, we have implemented a system of clearly defined rights andresponsibilities, guaranteeing our e?ective and compliant corporate governance.
GeneralMeeting ofShareholders
Board of
Directors
Manage-ment
The Company accords high priority to risk management, seamlesslyintegrating risk management practices with the execution of businessactivities, and proactively endeavors to establish and refine aneffective risk management mechanism. Guided by the Company'sstrategic objectives and risk preferences, and tailored to the distinctphases of business evolution, the Company employs a diverse array ofmethodologies, including risk self-assessment, anti-corruption inquiryquestionnaires, risk mapping, and tax risk matrices. Utilizing a blendof qualitative and quantitative approaches, the Company methodicallyand continuously gathers pertinent information, thereby identifyingand systematically analyzing risks associated with human resources,management, innovation, nance, assets, health, safety, environmentalprotection, data security, operational losses, and sustainability, as wellas external risks emanating from political, economic, legal, taxation,technological, natural, and societal environments. On the foundation ofcost-benet analysis, the Company delineates risk response strategiescongruent with its risk-bearing capacity, instituting appropriate controlmeasures to adeptly mitigate risks.Supor combines the regulations of internal control norms, such as the Basic Norms of Enterprise InternalControl, with the Company's internal control systems and evaluation methodologies. Through regular and specialsupervision, internal controls are enforced, and the e?ectiveness of the Company's annual internal controls isassessed. Additionally, the Company, by integrating information systems and periodically conducting internalaudits by the Audit Department, e?caciously fosters robust risk control management measures.
Persistently advances the digitalizationprocess, harnesses information technologyto refine internal control procedures, andeffectively minimizes internal control riskswhile ensuring efficiency and significantlyenhancing managerial e?ectiveness.At present, digital technologies have beenincorporated into internal audit oversight,big data are employed to scrutinizeunconventional operations, and the use ofdigital tools across departments is widelypromoted to facilitate self-examination.
Supor's Risk Management Measures
Specically, the Board of Supervisors is accountable to the General Meeting of Shareholders and overseesthe Board of Directors and senior executives to perform their respective duties according to law. The StrategyCommittee will regularly review the Company's strategic development plan and reviewing the progress madein implementing the Company's development strategies. The Compensation and Appraisal Committee isresponsible for deliberating on material matters relating to remuneration and appraisal and plays a cooperativerole in implementing the Company's comprehensive performance evaluation system for all employees,including senior executives. The Audit Committee is tasked with reviewing and supervising the effectiveimplementation and self-evaluation of internal control. Under such a structure, the remuneration of each seniorexecutive is directly linked with their work performance. Their annual performance is appraised based on theirwork ability, performance, and completion of assigned tasks, with their annual performance pay determinedaccordingly. The independent directors of the Company are also capable of fully leveraging their professionalspecializations, signicantly contributing to the Board of Directors' execution of prudent and scientic decision-making processes and facilitating the Company's operations in compliance with established norms.
Board ofSupervisors
Corporate Governance StructureDigital System
StrategyCommittee
Compensationand Appraisal
Committee
AuditCommittee
Risk self-evaluationRiskmapping
Anti-corruptioninvestigationquestionnairesTax risk matrices
Risk Management Strategy
Risk Management Measures
Supor's Risk Management Mechanism
Application of the cost-benetanalysis principleFormulation of risk responsestrategies in alignment with theCompany's risk tolerance
Undertake internal audits, consultations oninternal controls, and organize risk assessmentsannually, thereby appraising the Company'sinternal control standards, process controls,and organizational e?cacy, promptly identifyingdeciencies and risks within the internal controlframework, and reporting to the managementlevel and audit committee.Actively motivate relevant departments to deviseaction plans and monitor the implementation ofcorrective measures.
Audit Department
2.3 Business Ethics and Clean Governance
Supor accords paramount importance to the norms of business ethics,rigorously adheres to national legislations and regulations concerning anti-fraud, anti-corruption, amongst other realms, establishes pertinent internalgovernance frameworks, formulates relevant management policies, andsteadfastly advances the cultivation of an integrity-oriented culture.The Company has an Anti-Fraud Committee, comprising the Company'spresident, chief financial officer, chief legal officer, and chief humanresources officer. The Anti-Fraud Committee convenes meetings on aregular basis to coordinate, guide, and oversee anti-fraud endeavors,reviews the progression and outcomes of investigations into allegations
AuditDepartmentRegistration
Evaluationto conrmeligibility foracceptance
Appointmentof a dedicatedanti-fraudinvestigationteam
Reporting of investigationprogress and results tothe Anti-Fraud Committeeand routine updates tothe Audit Committee;Communication ofinvestigation outcomesto heads of responsiblecenters
Follow-up by theAudit Departmentwith responsiblecentersManagementof results andbusiness/processrisks Improvementoutcomes
Providingfeedback oninvestigationresults to thewhistleblower
Resolution reportingby the responsiblecenter/businessdivision; Approval ofschemes by the Anti-Fraud Committee;Conditional publicdisclosure ofresolutions as adeterrent measure
To elevate the ethical consciousness of our employees and establisha culture of integrity and honesty, Supor has executed targetedbusiness ethics training for employees. As of the end of the reportingperiod, specialized training on the Prevention of Job-related Crimescumulatively encompassed 423 newly appointed managers. Duringthe reporting period, 48 managers participated in the Prevention ofEconomic Crimes from a Criminal Compliance Perspective training,and 173 new employees engaged in Employee Anti-fraud training.
Supor's Fraud Report Processing Procedures
2023 Supor Business Ethics Training
Registration Acceptance
of fraud, and deliberates on and approves subsequent remedialmeasures and strategies.The Company has instituted and executed policies and mechanismsfor the control and prevention of fraud risks, such as the Rules forAnti-fault, Code of Professional Ethics of Employee and GroupInternal Audit System, endeavoring to forge a business milieucharacterized by honesty and transparency. The execution of thesetasks is entrusted to the Audit Department, which proceeds accordingto the following operational protocol.
Participated in specialized training on the Preventionof Job-related Crimesnew managers (accum.)Underwent Economic Crimes from a CriminalCompliance Perspective trainingmanagersParticipated in Employee Anti-fraud trainingnew employees
Investigation Report Follow-up Feedback Treatment
On May 23, 2023, Supor organized a training event centered around thetheme of Integrity Culture. This session featured a special invitation to theEconomic Investigation Brigade of the Hangzhou Public Security Bureau,offering profound insights into criminal compliance through detailed casestudies, guiding employees to comprehend the perils of occupationalcrimes, and providing recommendations for enhancing the corporatecriminal compliance framework, thereby nurturing an ethos of honesty andlawful business conduct, fortifying the internal risk control and monitoringframework, and safeguarding the Company's legal interests and the sharedbenets of society.
Integrity Culture Themed TrainingCase
A Photo of the Integrity Culture Themed Training
During the reporting period, there were no settled litigation cases pertaining to corruption or fraud directed against the Companyor its employees. Moreover, the Company was distinguished with the accolade of being among the Top 30 Zhejiang ListedCompanies in Internal Control for 2023 (attaining the 7th position).In addition to internal measures for fostering the Company's business ethics and clean governance, partners constitute a vitalelement of our integrity ecosystem. We have devised and executed the Letter of Commitment for Honesty and Self-discipline.The letter of commitment outlines the expectations for business ethics and integrity of the Company's partners. As an annex tothe business contracts with our partners, it plays a crucial role in regulating their actions. During the reporting period, all of theCompany's suppliers, distributors, and service providers signed this Letter of Commitment for Honesty and Self-discipline.Beyond constructing a clean governance within the Company, Supor actively engages in exchanges and shares anti-fraudexperience and case studies across various industries. During the reporting period, Supor hosted the "Integrity Promotion andPower of Honesty" series of activities initiated by the Enterprise Anti-Fraud Alliance. This event facilitated discussions amongmultiple companies on the construction of corporate risk control systems, new ideas for honest development, and new challengesin corporate fraud investigations. Supor also participated in the formulation of the Corporate Compliance Construction MaturityEvaluation Guide, which is a group standard.
In the afternoon of December 19, 2023, Zhejiang Supor Co.,Ltd. hosted a series of activities initiated by the Corporate Anti-Fraud Alliance, "Integrity Promotion and Integrity Power" in SuporBuilding, Hangzhou. More than 30 member units and 50 enterpriserepresentatives were invited to participate.This activity helpsenterprises to internal audit, internal control, supervision and otherbusinesses to learn from each other, share information withinthe industry, and strengthen the management concept of internalcontrol system of anti-corruption.
2023 "Integrity and Innovative Famous EnterprisesTour" Supor Special SessionCase
Integrity Promotion and Power of Honesty Activity Photo
Supor participated in the formulation of theCorporate Compliance Construction MaturityEvaluation Guide.
2.4 Cybersecurity, Information Security, and Personal Information Protection
To create a safe and orderly online environment that protects the information and data of the Company, itsemployees, and customers, Supor has established a comprehensive cybersecurity internal control system.We continually strengthen the development of our cybersecurity policies to minimize the risk of privacybreaches.
Establish policies related to office equipment, internet resources, email use,password policies, data/le security, and network restrictions.Update several policies, including the Data Center Management Policy, theData Backup and Recovery Management Policy, the Information System DataProtection Policy and the Infrastructure Requirements and Change RequestProcess, further ensuring cybersecurity and information security.
Establish policies related to office equipment, internet resources, email use,password policies, data/le security, and network restrictions.
Cybersecurity and Data Security
MechanismEstablishment
Security
Test
Safety
Certication
Conduct 3 internal network information security testsand collaborated with external third-party professionalorganizations for comprehensive penetration testingof information assets. All identified controllable riskpoints were properly resolved and closed.Revise and adjust the system change process,requiring that any new system release must firstundergo a more comprehensive security testingand inspection. Only after passing these tests canthe system be implemented, further enhancing theCompany's network information security guarantees.No information security breaches occurred during thereporting period.
During the reportingperiod
network securityinformation testswere conducted
informationsecurity breaches
Personal Information Protection
The organizational structure of the Company's personal informationprotection efforts is divided into decision-making, management,and execution levels. The decision-making level is undertaken bythe personal information protection leadership group, serving asthe decision-making body for the Company's personal informationprotection e?orts. The management level, carried out by the personalinformation protection management group, is responsible fordeveloping detailed plans for personal information protection work
The decision-making level is undertaken by the personal information protection leadership group,serving as the decision-making body for the Company's personal information protection e?orts.
The management level, carried out by the personal information protection managementgroup, is responsible for developing detailed schemes for personal information protectionwork based on strategies provided by the decision-making level. This group balancesbusiness development and personal information protection, playing a crucial role inensuring the comprehensive implementation of personal information protection effortswithin the organization.The execution level consists of various business departments, focusing onimplementing the set processes for each personal information protection scenario.
Management Structure
Decision-making level
Management level
Execution level
based on strategies provided by the decision-making level. Thisgroup balances business development and personal informationprotection, playing a crucial role in ensuring the comprehensiveimplementation of personal information protection efforts withinthe organization. The execution level consists of various businessdepartments, focusing on implementing the set processes for eachpersonal information protection scenario.
Personal Information Protection Management Structure
During the reporting period, we diligently conductedpersonal information impact assessments for APPs,mini-programs, member activities, and any systemsor databases involved in personal informationprocessing, as per the policy documents outlinedabove. Through meticulous risk item remediationand the execution of relevant documentation, wereinforced the security and reliability of our personalinformation processing activities.In tandem with refining our internal personalinformation protection practices, we have beenproactive in ensuring that our business partnersadhere to their responsibilities for personal informationprotection within their operations. Contracts withthese partners include specic personal informationKPIs and provisions for breaches. Furthermore,to elevate our partners' workforce compliancecapabilities regarding personal information protection,we have developed tailored training modules andrecorded online courses for their benet. This traininginitiative has been rolled out across all businessunits, with over 150 partner employees participatingin the program. Moreover, we have enhanced themanagement of partner accounts through measureslike real-name registration, restricted sharing, tieredpermission levels, and routine inspections, all aimedat safeguarding personal information security.
The Company has developed the Supor Personal Information Protection System along with a comprehensive suite of related standards, processes, and templatedocuments. During the reporting period, the Company further rened its standards for the admission of IT tools, software development services, or systemsinvolved in personal information processing activities. Additionally, we conducted an exhaustive review and organization of employee personal informationprocessing activities, addressing and rectifying identied risks. This e?ort is part of our ongoing commitment to enhance the protection of personal information forconsumers and employees alike.
Mechanism Establishment Compliance Ecosystem
Supor Personal Information Protection SystemPersonal InformationProtection of Consumers
Personal InformationProtection of Employees
Personal Information Protectionof Suppliers/DistributorsProtection of both general andsensitive personal informationThird-party personalinformation processingSafeguarding personalinformation within APPs/mini-
programsResponding to administrative
inquiriesAddressing personalinformation rights claimsManaging internalpermissionsPersonal information securityincident handling
Impact Assessment Process of Personal Information ProtectionDesign and Management Process for Personal Information Protection inAutomated Decision-makingAdmission Review Process for Processing Personal Information inCooperation with Third PartiesThird-party SDK Admission Review ProcessDesign and Management Process for Personal Information Protection onAPPs and Mini-programsPrivacy Policy Drafting and Revision ProcessRectication Emergency Response Process to CAC and MIIT EnforcementNoticationResponse Process to Personal Information Subject Rights RequestsResponse Process to Personal Information Subject ComplaintsInternal Permission Control Process (Account Activation, Account Management)Internal Permission Control Process (Management of Accounts of EmployeesWho Have Job Transfer or Resign)System Integration Personnel Change Notication ProcessEmergency Response and Handling Process for Personal InformationSecurity IncidentsPersonal Information Breach Notication Process (Personal InformationSubjects, Law Enforcement Agencies)Personal Information Protection System Structure
Protection Management Standards forProcessing Personal Information inCooperation with Third PartiesManagement Standards for PersonalInformation Protection on APPs and Mini-programs
Management Standards for PersonalInformation Security Incidents
2.5 Intellectual Property Rights
In alignment with our commitment to fostering a robust intellectual property (IP)ecosystem, Supor has strategically developed our IP management practicesacross four principal dimensions: policy and awareness development, IP assetacquisition, IP risk assessment, and infringement mitigation. These measuresaim to elevate IP protection awareness among our employees, enhance our IPasset portfolio, mitigate risks of IP infringement, and safeguard the Company'sIP rights.
System development andawareness raising
Asset (right) acquisition Risk investigation Anti-infringement actions
Risk investigation
Asset (right)acquisition
Anti-infringement actions
System developmentand awareness
raising
Supor's IP Management Measures
Supor's Initiatives in IP Management
System development:
adhering strictly to IPlaws and regulations, theCompany has institutedcomprehensive internal IPpolicies and procedures.These policies integrate IPacquisition, maintenance,and operation into ourproduct R&D, and salesprocesses, therebysafeguarding innovation andmanaging risks e?ectively.Knowledge training: theCompany conducts extensiveIP training, combining onlineand o?ine formats, to ensurethorough disseminationand implementation of IPpolicies and case studies.This initiative aims tocultivate deep respect forIP, encourage innovationprotection, and enhanceawareness and capabilitiesin avoiding IP risks amongour employees.
Organization andsystem: with a dedicatedprofessional IPmanagement team in place,the Company rigorouslyapplies relevant laws,regulations, and internalIP management processesto secure, register,maintain, and manageour trademarks, patents,copyrights, and tradesecrets e?ciently.Reward for innovation:
reecting on industryand market trends, theCompany periodicallyrevises and updates itsinnovation reward programsto recognize and motivateteams and individualscontributing signicantlyto innovation and IPprotection.
Risk control measures:
integrating IP riskassessment within ourproduct R&D and marketlaunch workows, theCompany proactivelyprevents risks related totrademark, patent, andcopyright infringements.
External multi-dimensionalgovernance: employing acomprehensive approach,the Company addressesexternal violations throughonline complaints, o?inecivil and legal actions,and cooperation withadministrative authorities.Internal audit andsupervision: in line withour internal governancestandards, the Companyconducts regular internalaudits and supervision toensure adherence to ourIP management policies,utilizing self-reports,audit discoveries, andwhistleblower reports.
IP ManagementTeam(DedicatedDepartment+ A?liatedDepartment)
Our accomplishments in IP management have been recognized through multiple external accolades. During the reporting period, theCompany was honored with the Second Prize in the Trademark category and the Third Prize in the Patent category at the First ZhejiangProvince Intellectual Property Awards, and received the Excellence Award in Appearance Design at the 24th China Industrial DesignAwards. By the end of the reporting period, the Company accumulated a total of 11 China Patent Awards.
Second Prize in theTrademark category at theFirst Zhejiang ProvinceIntellectual Property
Awards
Third Prize in the Patentcategory at the First
Zhejiang ProvinceIntellectual Property
Awards
Excellence Award inAppearance Design at the 24thChina Industrial Design Awards
During the reporting period, we expanded our efforts in online and offlinepatent education. In April 2023, we launched 5 online patent knowledgecourses, including 15 videos and a comprehensive online quiz bank featuring250 questions. In September and October, after soliciting input from ourtechnical teams and customizing the content through internal discussions,Supor arranged 18 o?ine technical patent knowledge training sessions and1 design patent session tailored for our industrial design team, conducted byseasoned external experts.
18,847
valid domesticpatents
domestic registeredtrademarks
registered domestic copyrights (including software and works)
rd Place in the Global Smart Home Invention Patent RankingTOP 100
Supor's IP Acquisition
Supor's IP Awards
As of the end of the reporting period, the intellectual property statusheld by Supor is as follows:
valid overseas patents
foreign registeredtrademarks
3.1 Quality Management
Management Structure
Mechanism Establishment
Control Process
The Company is deeply focuses on understanding and meetingcustomer needs, optimizing our quality management processes bysimulating user scenarios from purchase to use. We adhere to theprinciple that "quality is the foundation of Supor's existence and thestarting point for the value and dignity of every member of Supor,emphasizing that "product quality is assured with sound design andmanufacturing, not inspection" to carry out quality management.
The Company has a Product Quality and Service Committee,comprising the CEO, industrial development lead, legal, finance,planning heads, and managers of each business unit. The committeeconvenes regularly. This committee reviews the Company's corequality performance metrics and follows up on the resolution ofquality issues and risk points.
All Supor's business units and manufacturing bases haveimplemented a suite of protocols, including the Management Rulesfor Product Safety Risk Prevention and Control, the Key/ImportantProduction Process Management System, the Product ManagementManual, the Finished Product Inspection Guidelines and the ProductDesign and Development Review System. During the reportingperiod, continuous optimizations and enhancements were madeto these systems. For example, Hangzhou base introduced 4 newquality process management documents and revised 24, whileShaoxing (Yuecheng District) base added and updated 71 qualitymanagement process documents. Shaoxing (Keqiao District) baseinitiated and completed 86 improvement projects.
Detailed quality management processes have been instituted across all stages of product lifecycle, including design, production, testing, and sales,to ensure the highest standards of quality control. For instance, the quality control process for small domestic appliances is as follows:
Establish the Product Design and Development Review System to ensure that all products meet the Company's stringentrequirements in the design phase, preventing future quality and safety issues.
Before the mass production of products, we conduct multiple, comprehensive tests on safety regulations, performance, and reliability. Taking SuporFar-infrared Rice Cooker as an example, it undergoes safety regulation testing, performance testing, and reliability testing at stages includingprototype/rst mold/trial production/mass production, totaling over 240 items.
Quality Control Process of Small Domestic Appliances
Design
stage
Establish the Key/Important Production Process Management System, the Product Management Manual and otherregulations or booklets to normalize and standardize the production, enhancing product yield rates.
Productionstage
Integrate mixed-domain and semiconductor discrete device testing systems;Introduce new testing processes for five major parameters of PCBA (PCB blanks through SMT mounting or DIPplugging) and semiconductor device parameters;Revise the universal requirements for home electric appliance testing standards, including hardware testing standards,software testing standards, special quality requirements for various categories of products (e.g., rice cookers, slowcookers and electric steamers), and standards for product testing like packaging and transportation standards.Practice responsible marketing strategies, avoid exaggerated and misleading promotions, and provide product manualsto ensure that customers could operate products as intended, thus preventing quality defects due to operational errors.
Testingstage
Salesstage
Quality Certication Standard Setting
All Supor production bases have passed the certication of the ISO9001: 2015 Quality Management System. Additionally, based on theirproduct types and target markets, our bases have acquired externalcertifications like the CB system (IEC system for electrical producttesting and certication), 3C, CE, PSE, KC, CSA, and ETL.We also maintain 3 national CNAS laboratories, providing a solidfoundation for product quality assurance for the Company.
Leveraging Supor's extensive industry experience and broad market recognition, we have organized or participated in the development of a seriesof relevant national, industry, and local standards, actively facilitating the construction of high standards and quality regulations in China's domesticappliance and cookware industries. As of the end of the reporting period, our involvement in standard development is as follows:
During the reporting period, we organized or participated in the development of several standards, including:
Category
Released Under formulation
TotalAs the organizer As a participant As the organizer As a participantInternationalstandards
///22National standards 154962393Industrial standards 14221845Group standards 143731367
Total (item) 431081046207
Code Category Name AdministrationCategory
GB/T 42762-2023 Cup
General Technical Requirements forCups and Kettles
China National Light Industry Council
Nationalstandard
GB/T 43342-2023 All categories
Safety Requirements of AutomaticControls for Household and SimilarPurposes with Remote Operation
National Technical Committee forStandardization of Domestic AutomaticControllers National Standard
NationalstandardQB/T 5900-2023 Cookware Titanium cookware
Technical Committee for Standardization ofMetal Catering and Cooking Utensils
IndustrialstandardQB/T 5899-2023 Iron pot Cast iron pan
Technical Committee for Standardization ofMetal Catering and Cooking Utensils
IndustrialstandardQB/T 5812-2023
Pan with non stickcoating
Cast Aluminium Alloy Pan with NonStick Coating
Technical Committee for Standardization ofMetal Catering and Cooking Utensils
IndustrialstandardQB/T 1957-2023 Aluminium pot Aluminium and Aluminium Alloy Pots
Technical Committee for Standardization ofMetal Catering and Cooking Utensils
Industrialstandard
Handling of Quality Defects Quality Culture ConstructionIn response to quality defects reported by consumers or clients, we have implemented the Market QualityIncident Management Procedures to collect and analyze quality data. On this basis, we have initiatedimprovement projects and tracked quality issue improvements to enhance product quality and customersatisfaction. Concurrently, we have implemented the VoC (Voice of Customer) system, actively gatheringconsumers' opinions and suggestions on product quality to promptly identify and rectify quality defects.
Develop practicalcorrective measures,and appoint specicresponsible individualsfor rectication withinthe set deadlines
In March 2023, the Company invited experts fromT?V to provide training on "PFAS regulations andfood hygiene knowledge of various countries" toour quality control sta?.In July 2023, the Company invited experts fromthe CVC Consulting Training Center to conducttraining on "Establishing and Implementing theEnterprise Quality and Safety ManagementSystem", continually enhancing the Company'squality and safety management.
In April 2023, the Companyconducted training on the DFMEAdesign failure mode tool.In June 2023, the Company heldan inspection skills competition toimprove employees' inspection-related skills.
In 2023, the Companyorganized training forinternal auditors of thequality management system,encouraging employeesto obtain internal auditorcertication, strengthening theCompany's quality audit team.
Conduct preciseexperiments and in-depth data analysisto produce detailedaccident analysisreports
If the cause is internal, feedback is providedto the relevant departments for rectication.If any quality incident is caused by thesupplier, the supplier is required to rectifyaccording to the Rules for Penalty onSuppliers established by the Company, withcontinuous supervision and evaluation of thesuppliers' improvement e?orts
A sound quality culture can e?ectively promote the smooth operation of our quality management system.During the reporting period, we actively carried out quality management-related training, and mobilized allcompany members to participate in a series of activities such as Quality Month and quality training, thuscontinuously improving the Company's quality management.
Each base has developed recall systems and procedures based on product characteristics. Taking ourbase in Wuhan as an example, its Quality Management System includes Customer Feedback Handling andEmergency Recall Management Procedures, mandating the recall of marketed products with quality defects,safety hazards, or other risks, and conducting a closed-loop process of problem analysis, verication andconrmation, and updating improvement schemes. During the reporting period, we did not experience anyproduct recalls due to quality or safety issues.
Quality Improvement Tracking Flowchart
Supor Product Recall Process
Hangzhou Base Quality Month Activities
Quality Incident
Registration
Information feedback
Data and sample
analysis
Risk assessment
Product emergencyhandling
Knowledge
training
SkillupgradingQuality Incident
Analysis
Quality Incident
Treatment
Summary andreection (white paper)
Verication andconrmation
Improvementscheme
Cause identication
Talenttraining
3.2 Innovation-driven Development
Innovation is a highly signicant component of the Company's development strategy. Supor continuouslyincreases investment in innovation functions and R&D, actively encourages employee innovation, vigorouslypromotes a culture of innovation, and consistently produces innovative outcomes. As of the end of thereporting period, the Company has 1,372 R&D personnel. During the reporting period, the Company's R&Dexpenditure was CNY 431 million.
The Company is making relentless efforts in innovation withbig data, cloud computing, AI, and more, aiming from a user-need perspective to elevate the smart, delightful experience.For instance, within the maternal and infant scenario, inspiredby guidelines from the Chinese Maternal and Child HealthAssociation, we have developed an innovative intelligentmilk powder temperature adaptation mode, conveying moreprofessional, scientic, and advanced infant nutrition knowledgeto broader families, aiding new-generation Chinese householdswith mothers and their babies in achieving a novel advancementin life quality.
Supor, with a steadfast commitment to R&D, design, and innovation, continuously introducesgroundbreaking products. Our industrial design and numerous new products have garneredaccolades such as the National Industrial Design Center and AWE Excellent Product among others.
Innovative ResultsTo adapt to ever-changing market demands, we continually gauge consumer needs and, through an openinnovation ecosystem, persistently introduce innovative products, leading the trends in China's cookwareand kitchen appliance market.
Titanium II UncoatedWok:
Supor, a leader in titanium
alloy uncoated non-stickpans, has establishedthe industry group stan-dard for non-coatednon-stick pans, with theproduct winning the De-sign Intelligence Award
Portable Co?ee Maker:
Identifying usage sce-narios innovatively, thisis Supor's rst compact,portable, Italian espres-so machine capableof operation outdoorswithout electrical power
Intelligent CookingMachine Cook3:
It features with instantconnectivity with WIFI+NFC, and is equippedwith Supor's onlinesmart recipes for fullyautomatic intelligentcooking, delivering aproper cooking level. Itwon the DIA China
All-Steel Detachable HighSpeed Blender (SP66R):
Engineered to be resistantto water entry for hassle-free cleaning, it representsSupor's initial foray intofully detachable productswith removable bladesaccessories, setting apioneering standard inindustrial design withinits category to addressconsumer pain points
Product Innovation
Software Innovation
Innovation Awards
Appliable Scenario for Maternal andInfant APP
National Industrial Design Center
The Far-infrared Electric Rice Cooker,Small Multifunctional Smart RiceCooker and Far-Infrared Air Fryer wereawarded the 2023 AWE Excellent
Product Award
Annually, the Company identies a select number of superior platform projects for the "President'sInnovation Award", a prestigious accolade personally bestowed by our president along with a goldmedal, a certicate of honor, and monetary rewards. Moreover, each business unit separately honorsits yearly exceptional projects, providing recognition and incentives.The 2023 Innovation Recognition Ceremony was convened in Hangzhou in September, wheninventors with notable contributions over the past three years, along with proposers of distinguishedproposals from the Innovation Month activities, were duly recognized and rewarded.
Innovation Awards and Recognition Ceremony
"315" (World Consumer Rights Day) Spot Check and RecticationCase
Case
The Company steadfastly positions product and technological innovation at the heart of its growth strategy,tirelessly fostering an innovation ethos and advocating universal innovation participation. To augment ourcomprehensive innovation capabilities across various competitive arenas, the Company promulgated theSUPOR Innovation Reward Policy Notice, which aims to acknowledge and incentivize exemplary innovativeendeavors. During the reporting period, the Company orchestrated an "Innovation Month" initiative,employing a range of activities including expert lectures, company-wide innovation proposals, and accoladeceremonies, to signicantly enhance the dynamism and proactivity of our innovation teams.
Innovative Culture
A Group Photo at the Innovation Recognition Ceremony
3.3 Responsible Marketing
The Company has formulated systems and templates such as the Guidelines for Advertising Material Auditand Advertising Self-examination List to offer compliance guidance for the creation and deployment ofadvertising materials. At crucial marketing junctures, the Company issued advisory documents like Guideto Major Promotion Compliance and coupled them with targeted training for our employees and externalpartners, thereby advocating responsible marketing practices and denouncing deceptive advertising.The Company adopts multifaceted management measures including routine review, case-by-caseaccountability, random inspections, and rectifications, leveraging tools like advertising compliance self-assessment and online verification systems to ensure the legality and effectiveness of our marketingoperations.
Case Study Presentation on "315" Spot Checks
To elevate our employees' comprehension and appreciation of responsible marketing, our legaldepartment spearheaded a series of activities around the "315" period, encompassing spot checks ofadvertisement detail pages, elucidation of seminal marketing cases, and sharing of rights protectioninsights. These initiatives aim to fortify the professional ethics and responsibility among our advertisingpersonnel, fostering a more accountable marketing approach and cultivating a fair, transparent, andorderly advertising ecosystem that staunchly protects consumer rights.
To continuously elevate the marketing compliance awareness among our business units and collaborators, we provided training on the Advertising Law, the Anti-Unfair Competition Law, and instances of advertising violationsto individuals directly involved in product marketing and third-party agencies through platforms such as corporate WeChat, E-learning, WeChat groups, and o?ine courses, including an online testing database to ensure thereinforcement of relevant skills and compliance awareness among pertinent personnel.
The Company introduces FOR SUPORER series, with 11issues disseminated during the reporting period to foster aculture of responsible marketing among all employees.
The Company establishes a compliance communication group, o?eringcustomized advertisement training materials for service partners,continuously sharing compliance updates, and managing the marketingpractices of partners. Meanwhile, the Company trains partners throughlive online sessions. During the reporting period, responsible marketingtraining reached 4 business divisions, with more than 150 individualsparticipating.
During the reporting period, responsible marketingtraining reached
business divisions, with more than
individuals participating.The Company's Brand Department conducts combinedoffline and online responsible marketing training foremployees involved in brand promotion, urging sta? to avoidexaggerated and misleading marketing practices to preventconsumer deception.
Internalmatters of the
Company
Externalmatters of theCompany
Employee Awareness EnhancementResponsible Marketing Ecosystem
Training of key posts
Advertising Picture of the "FOR SUPORER" ProgramOnline Courses on Supor E-learning Platform
3.4 Quality Services
Codes and Standards
After-sales Service Network
Diversied Services
The Company is steadfast in centering on the consumer experience, rigorously abiding by the Law of thePeople's Republic of China on Protecting Consumers' Rights and Interests, the Regulations on Repair,Replacement, and Return Responsibilities for Certain Commodities, among other regulatory mandates.During the reporting period, we revised our Electric Appliance After-sales Service Policy, After-sales ServiceNorms and Execution Standards and Layout Requirements for Repair (Mail-In Repair) Service Outlets,thereby continually elevating customer satisfaction and fostering a reputable brand image.
In pursuit of heightened repair efficiency, beyond conventional in-store service, we introduced mail-inservice options, a?ording consumers the convenience of accessing after-sales support without leaving theirpremises. By the end of 2023, we operationalized 30 mail-in repair centers and 160 mail-in service points.Beyond the traditional 400 hotline service, we proactively utilized the WeChat Mini Program via our membercenter to deliver online services including product guidance, installation, and repair requests to over20,000,000 consumers.
The Company established an extensive nationwide after-sales service framework, providing consumers withprofessional and reliable support.
Electric Appliance ProductsCookware Category ProductsLarge Kitchen Appliance Products
Adopting a consumer-centric approach, Supor has devised a user operation matrix that integrates public andprivate domains to cater to and fulll the multifaceted needs of consumers.The Company persistently manages various channels within the public domain, constructing a self-medianetwork comprising Weibo, WeChat Service Account, Wechat Channels, Xiaohongshu, and Bilibili platforms,thereby significantly augmenting the influence of the Supor brand. In 2023, our fan base exceeded tenmillion, marking a 26% increase, with the o?cial account engaging in over one million interactions throughoutthe year. This enabled us to gather substantial consumer feedback on products and services, which wassubsequently channeled into product development and after-sales service improvement schemes.Through private domain operations, we focus intently on user service and experience, integrating brandusers from both online and o?ine avenues into private domains, primarily through WeChat O?cial Account,WeChat Mini Program, and Enterprise WeChat platforms. We continuously offer product information,purchasing options, after-sales services, a variety of welfare activities, and precise product recommendationson these private domain platforms, establishing a comprehensive, lifecycle-spanning one-stop productand service solution for users. In 2023, the number of Supor brand members surpassed twenty million,experiencing a 37% year-on-year increase in membership.
Supor O?cial WeChat Mini Program 2.0CaseAfter-sales service outlets: 1,918After-sales service outlets: 1,954After-sales service outlets: 1,639
Service personnel: Over 5,000Service personnel: Over 1,900Service personnel: Over 4,600
Supor 2.0 WeChat Mini Program CommonServices
Supor brandmembers surpass20,000,000
Membershipgrew by37%
Common services
Installation
Network
query
Maintenance
Electronicmanual
FilterpurchaseSpare partsstore
ProgressqueryServicepolicies
About Us About this ReportCorporate Governance Message from CEO Products and ServicesPeople FirstKey PerformanceSustainable Supply ChainsSocial ContributionAwards and Honors Environmental ResponsibilityAppendixIn the realm of IoT, our AIoT Center unveiled the Yun Zhuan - Smart Gourmet Life Co-creation Platform, incollaboration with over 200 culinary experts, culminating in the creation of approximately 16,000 recipes.This innovative platform e?ectively meets the all-encompassing needs of consumers for gourmet homecooking experience, facilitating the seamless creation of digital recipes. This achievement was recognizedwith the "Outstanding Digital Solution Award" at the 2023 STIF2023 & DSC.Product instructionsExclusive recipesProduct developmentfeedback
Diversied services Member benets
Nearly 70,000 users showedinterest in the trade-in program,with 1,170 participants registeringfor the event.
Trade-in for Members
Amplication of Customer Satisfaction
Our Product Quality and Service Committee also prioritizes the enhancement of after-sales service quality. It convenes regular meetings to reviewthe achievement of core performance indicators within the after-sales service framework and monitors the progression of signicant initiatives. Atthe same time, the company holds regular meetings to discuss the direction of optimizing private domain operation services and to monitor theresults of various private domain operation projects.We place signicant emphasis on negative consumer feedback, and integrate feedback from online store consumers into our product and servicepain point analysis, alongside competitive analysis. Our Customer Service Department, in collaboration with the Quality Control Department,advance the VoC initiative, proactively gather customer feedback, opinions, and suggestions. Based on consumer needs, we propose targetedproduct and service optimization schemes, and meticulously evaluate the real-world impact of each improvement initiative.To bolster the service capabilities of our customer service team, we conductedfour specialized e-commerce customer service training sessions during thereporting period. These sessions covered core product introductions andFAQs, aimed at enhancing the team's prociency in communication, productknowledge, and after-sales service. This preparation better positioned themto understand and meet customer needs, offer targeted solutions, elevatecustomer satisfaction, and solidify a robust foundation for product expansionand brand image enhancement.
2023 Outstanding DigitalSolution Award
Customer Service Team Training Photo
Over
collaborating chefs Approximately
16,000
recipes co-created
Extended warranty servicesRecycle instead of repairComplimentary trials fornew productsBirthday gifts
In 2023, this programaccommodated approximately6,000 items of cookware.Recycle Instead of Repair
Throughout the year 2023,this campaign resulted in thedistribution of approximately18,500 replacement rubbersealing rings.
Free Rubber SealingRings Service
4.1 Stable Supply 4.2 Access, Monitoring, and Elimination
To guarantee continuous and stable supply, we implemented a supplier risk grading and evaluationmechanism to assess supplier risks and the potential for substitution across ve criteria, including nancial,quality, business, competition, and social responsibility, categorizing each into four distinct levels. Weconducted regular verifications of supplier qualifications, risk analyses, and analyses of market supply-demand dynamics to gauge rating adaptability. We require suppliers that fail assessments to rectify withina limited time. For suppliers who still do not meet the standards after rectication, we elevate their risk leveland gradually reduce our business cooperation with them.
The Company adheres to a "quality rst" criterion for supplier admission, and employs the Supplier BaseAssessment Form to refine assessment content and grading standards, thereby elevating the thresholdfor supplier admission. A rigorous on-site audit regime was applied to evaluate suppliers' qualications andcapabilities. Each business unit maintains a dedicated supplier admission on-site audit team, comprisingprocurement, materials control, R&D, and quality departments, tasked with scrutinizing new suppliersacross environmental and social responsibilities, quality control, procurement processes, production, designmanagement, and delivery capabilities.
Production process
management
DesignmanagementProcurementmanagement
Quality managementQuality managementsystems andenvironmental andsocial responsibilities
Notes: This table includes data on the main procurement suppliers for all of Supor's business divisions.
ReviewDimensionsfor AdmissionDeliverycapacity
Additionally, we proactively maintained materialsourcing diversification by replicating supplysources, developing alternative resources, andestablishing backup suppliers to ensure thatthe same materials are procured from at least2 distinct suppliers.
Supplier monitoring andelimination mechanisms
Supplier trainingSupplier risk evaluation
Index2023
Total number of suppliers 964Supplier audit frequency 383Number of suppliers denied due to unacceptable environmental
and social responsibility levels
Quality Finance
Socialrespon-sibilityBusiness
Competition
Risk Evaluate
Dimensionsfor Suppliers
Supplier access
For suppliers who fail to complete the corrective action in any aspect within the specied period andprovide the corresponding evidence, we will suspend the process of becoming a supplier of Supor.Concurrently, suppliers integrated into the Company's supply chain undergo both monthly andannual monitoring. Monthly assessments focus on quality, delivery, R&D and service, integratingdata from the past twelve months to evaluate the supplier's performance within the current periodcomprehensively. Annual assessments emphasize evaluating the supplier's quality level and RoHS(Restriction of Hazardous Substances) risk level. Suppliers identied as not meeting the Company'sstandards are given a corrective action notice, with continuous follow-up until reassessment approvalor were eliminated.
For instance, within the SDA(Small Domestic Appliance) Business Unit, production materials are categorizedinto Categories A, B, and C based on their significance. The admission review for suppliers of varyingcategories is delegated to personnel at corresponding levels of responsibility. Review outcomes arecategorized into "Acceptable", "Acceptable but Need to Improve", "Unacceptable" and "Need to be Re-evaluated", and "Unacceptable".
Review Result Classication for the Admission of New Suppliers by the SDA Business Unit
4.3 Suppliers' Integrity and Business Ethics
Supor highly values supplier's integrity and businessethics within its supply chain. Letter of Commitmentfor Honesty and Self-discipline and the ResponsiblePurchasing Charter are concurrently signed withsuppliers and distributors during annual contractnegotiations, urging suppliers to adhere to businessethics. During the reporting period, 100% of supplierswere covered by these documents.
During the reporting period,
100%
of suppliers were coveredby Letter of Commitment for Honestyand Self-discipline and the ResponsiblePurchasing Charter
Clean and Honest Construction for Suppliers
Multiple Whistleblower Channels
The Large Kitchen Appliance Business Unit organized a training session on business ethics for supplies.
Classication of review
Materials Acceptable
Acceptable butNeed to Improve
Unacceptable andNeed to beRe-evaluated
Unacceptable
Category A
(Key)
X≥85% 85%>X≥75% 75%>X≥65% X<65%Category B(Important)
X≥85% 85%>X≥70% 70%>X≥60% X<60%Category C
(General)
X≥85% 85%>X≥65% 65%>X≥60% X<60%
Results
Directly
admitted
Improvements ofunacceptable itemswithin one monthTo be admitted post-improvement
Improvements ofunacceptable itemswithin three monthsRe-evaluation post-improvement
Admission rejected
Online: Launching onlinechannels such as the supervisoryemail jubao@supor.com.O?ine: Introducing mail-basedreporting among other o?inechannels.
Regular promotion and training activitiesPlatform announcement: Regularemphasis on integrity and anti-corruption through platformannouncements, encouragingsupervision and reporting, anddisseminating integrity commitmentletters to all suppliers.Targeted Training Sessions:
Organizing various thematic trainingsessions for suppliers
4.4 Responsible Procurement
In collaboration with suppliers, emphasis is also placed on suppliers' ESG management and practices.During the supplier access phase, an environmental and social responsibility risk assessment for suppliers isconducted, specically reviewing new suppliers for:
The Responsible Purchasing Charter of the Group is integrated into supplier contracts,mandating adherence to the United Nations Global Compact, the CECED Code of Conduct,the Universal Declaration of Human Rights, and International Labour Organization (ILO)Convention, committing to no forced or compulsory labor, child labor, excessive workinghours, and ensuring wages not lower than the local minimum standard. With all these e?orts,we ensure worker health and safety, non-discrimination, freedom of association, and ensurethat business activities do not cause environmental harm. To verify suppliers' commitmentcompliance, third-party WCA factory audits are advanced for strategic and core supplyresources to ascertain their fulllment of social responsibilities. All suppliers signed this charterduring the reporting period.Furthermore, all suppliers are required to sign an Intellectual Property Rights Non-InfringementCommitment, with specied penalties, compensation, demotion, and elimination for breachesof commitment.
Establishment of work safety committees, health and safety management systems,and their implementationCompliance of the working environment with legal and regulatory standards forwater, air, noise, waste and energy saving and consumption reductionProduct compliance with specic RoHS and WEEE (Waste Electrical and ElectronicEquipment) standardsE?ectiveness assessments of management systemsIdentification of environmental hazards and the setting of goals for continuousimprovementProvision of insurance and annual health checks for special types of workAdditional WCA (Workplace Condition Assessment) social responsibility audits forstrategic suppliers
Establishment of product quality and environmental management organizationsClarity in organizational structure and authorityInclusion of all departments with quality/environmental managementresponsibilities in internal auditsRegular organization of re and emergency drillsAbsence of child labor or forced laborHealth examinations for workers exposed to occupational hazards before,during, and after employment
4.5 Traceability and Conict Minerals
During the reporting period, we dedicated e?orts towards achieving traceability of raw materials, prioritizing the use of certied materials, and rmlyavoiding the utilization of conict minerals. Through these feasible measures, we not only ensured the reliability of our product quality but also madepositive contributions to promoting the green transformation of our supply chain and responsible procurement practices.
Traceable Raw Materials
Management of Conict Minerals
The procurement of traceable materials facilitates the Company's product specification management, and our comprehensive supply chaintraceability system enables the identication of "material origins, tracking of destinations, and risk management", thereby reducing supply chainrisks. During the reporting period, Supor achieved 100% traceability to the origin for materials such as aluminum ingots, stainless steel coils, glass,phenolic molding compound, and silicone. Additionally, the Company actively advanced the accurate ledger system, ensuring the transparent andtraceable entry and exit of traceable raw materials. For instance, in December 2023, nearly three thousand tons of traceable aluminum ingots werestored at Yuhuan base, with each order assigned a unique number and recorded in the aluminum ingot traceability management ledger.We also commit to procuring and utilizing materials certied by third parties. During the reporting period, taking the Cookware Business Unit'sprocured materials as an example, the information on the certied raw materials procurement is as follows:
Furthermore, in the procurement process for finished products, procurement managers and OEM on-site quality control personnel adhere tothe Group's Responsible Purchasing Charter principles, verifying the raw materials and test reports of nished component suppliers, i.e., Tier 2suppliers. This process enables traceability for some nished components and ensures the reliability of suppliers' raw material sources.
At Supor, we investigate raw material procurement that mayinvolve conflict-affected regions to ensure that the mineralmaterials used in our products come from responsible andcompliant sources. During the reporting period, we furtherexpanded the coverage of our responsible procurementprinciples, extending monitoring of conict minerals to includethe procurement processes for key metal materials such asaluminum ingots and stainless steel. From establishing detailedledger records to requiring suppliers to provide product qualityassurance certicates and compliance declarationsDuring the reporting period, we specifically investigated andresearched the use of materials from currently conict-a?ectedregions (aluminum ingots) and required suppliers to producerelevant conformity declarations. Related suppliers respondedthat their upstream supply chains were free from conflictminerals or dispute risks and provided conformity declarations.We will continue to monitor conict mineral issues and furtherrene our management practices of conict minerals.Recycledaluminum ingotRecycledstainless steelColor printing
Type of raw material Name of the third party
Global Recycled Standard 4.0 (GRS 4.0)Recycled Claim Standard 2.0 (RCS 2.0)
Forest Stewardship Council
Certication agencyINTERTEKINTERTEK
T?V
Percentage of Certied MaterialsProcured of That Type
100%90%100%Material Certication Status of the Cookware Business Unit
Climate Risk and Opportunity IdenticationActively addressing the challenges and crises induced by climate change, the Company recognizes the emergence of new opportunities forbusiness growth within this context. Guided by the Task Force on Climate-related Financial Disclosures (TCFD) framework, the Company hasconducted a preliminary identication of climate-related risks and opportunities, evaluating their potential impacts on our operations and strategicdirection. For Climate Change Risk and Opportunity Analysis, see the appendix.
5.1 Climate Action
5.2 Environmental-Friendly
Operations
Confronting climate change, a shared challenge for humanity, the Company diligently progressed energy e?ciency and emission reduction projectsduring the reporting period, with an aim to rene our environmental management objectives and framework, contributing to the global ambition ofthe Paris Agreement to limit temperature rise to 1.5°C.
Responding to the State Council's directive for industrial greenupgrades and rapid green transformation, Supor steadfastly promotesa low-carbon operational philosophy, recognizing it as essential fordriving corporate advancement. The Company has established arobust energy and environmental management system, dedicatingourselves to the compliant management of wastewater, waste gases,and solid waste through rigorous enforcement of managementprotocols and inspection mechanisms. Over the past two years,the company's total investment in environmental governance andprotection was CNY 41.56 million.
To ensure the e?ective implementation of climate change strategies and risk response measures, the Company has set the following environmentaldevelopment goals from a long-term sustainability perspective, aiming to maximize resource utilization and reduce greenhouse gas emissionsduring the production cycle. Key performance indicators (KPIs) for carbon reduction, energy saving, and water conservation are delegated tothe production base level, with regular supervision and review of the implementation progress. During the reporting period, our base in Yuhuanexceeded its set target of reducing per unit water consumption by 5%.
Indicators and Goals
? Establisha carboninventory andmanagementsystem, andadvance thee?cient carbonreduction
? Accelerate the
developmentof low-carbonproducts,and roll outmore energy-e?cientproducts
? Gradually putinto placean energymanagementsystemand makesupportingpolicies
? Encourage
technologicalupgrades andoptimize designsolutions
? Exploreopportunitiesfor renewableenergy
? Incorporatenewtechnologiesand equipmentto improvewater resourcee?ciency
? Expand training
to enhanceemployees'waterconservationawareness
CarbonEmissionGoals
Responding to "Carbon Peaking and Carbon Neutrality" goals, theCompany has engaged third-party experts to conduct comprehensivecarbon audits during the reporting period. This initiative aimed todeepen our understanding of operational carbon emissions, assessour energy structure and emissions reduction potential, and initiallyexplore decarbonization pathways, including photovoltaic, greenelectricity procurement, and intelligent energy systems. Furthermore,we actively sought carbon reduction models that complement ourproduct lifecycle, fostering a transition towards greener productionpractices. Since 2018, Supor's main production base have beenincorporated into the SBTi (Science Based Targets initiative)commitment framework, and we have also actively formulated andpursued short, medium, and long-term strategies to meet our carbonreduction goals.
Actions in Response to the "Carbon Peakingand Carbon Neutrality" Goals
CNY
41.56
million in environmental protectioninvestment over the past two years
Energy SavingGoals
Water Saving
Goals
Regulations and Certications
Key Figures Relating to Environment
Adhering to the Law of the People's Republic of China on Conserving Energy and relevant internationalregulations, the Company has instituted various internal rules for our bases, including the OperationalProcedures for Environmental, Occupational Health and Safety, the Environmental Management Procedures,the Water and Electricity Conservation Regulations and the Environmental, Occupational Health and SafetyGoals and Management Plans. These measures ensure compliance and aim for sustainable operationallongevity. As of the end of the reporting period, all major production bases passed the certication of the ISO14001 Environmental Management System.
Throughout our journey of production advancement and business expansion, each production base hasenhanced its energy management structure and explored the potential of clean energy sources, andmade e?orts in elevating green compliance awareness among employees to minimize environmental risksassociated with our operations and build a harmonious corporate ecosystem.To figure out clear emissions benchmarks, we refined our approach to energy consumption and carbonemissions data collection and analysis through carbon auditing during the reporting period. This year’s dataencompass our major production bases in Hangzhou, Yuhuan, Shaoxing (Yuecheng District and KeqiaoDistrict), Wuhan, and Vietnam.
The Company’s energy consumption and carbon emissions during the reporting period are as follows:
Index Unit Total in 2023
Total consumption of purchased electricityGWh
196.2
Total self-generated renewable energyMWh
572.3
Total consumption of natural gas10,000m
595.6
Total consumption of petrol10,000L
13.3
Total consumption of diesel10,000L
6.1
Total consumption of liqueed petroleum gaston
502.0
Total consumption of liqueed natural gaston3,994.8Greenhouse gas emission (Scope 1)tCO
e28,769.7Greenhouse gas emission (Scope 2)tCO
e111,904.2Total greenhouse gas emission (Scope 1 + Scope 2)tCO
e140,673.9
Notes:
1. Following the carbon inventory initiatives undertaken in 2023, the methodologies and scopes for gathering energy consumption and
emission data were rened. Guided by the principle of importance, the base data scope mentioned above encompasses six key R&D andproduction bases: Yuhuan, Hangzhou, Shaoxing (Yuecheng District and Keqiao District), Wuhan, and Vietnam; The calculation methods arebased on the Greenhouse Gas Protocol (GHG Protocol) issued by the World Resources Institute (WRI) and the World Business Council forSustainable Development (WBCSD);
2. Scope 1 greenhouse gases include emissions from the combustion of natural gas, gasoline, diesel, liqueed petroleum gas and liqueed
natural gas, plus emissions from leaks of refrigerants, septic tanks, and carbon dioxide re extinguishers. Emission factors are derived fromthe Guidelines for Greenhouse Gas Emission Accounting and Reporting in Mining, Land Transportation, and Other Industrial Enterprises(Trial) and the Intergovernmental Panel on Climate Change (IPCC) Sixth Assessment Report (AR6); Scope 2 greenhouse gases account foremissions from purchased electricity, with emission factors based on the Guidelines for Corporate Greenhouse Gas Emission Accounting andReporting for Power Facilities (Revised in 2022).
Measures for energy conservationOur commitment to energy conservation extends across our production and o?ce environments, encompassing:
ProductionO?ce
Equipment upgrades andenergy-e?cient retrottingOptimization of productionprocesses
Online meetingPaperless o?ce
Notably, during the reporting period, our bases launched 24 key projects focused on energy conservationand e?ciency enhancement, projected to yield an annual carbon reduction of 14,623 tons.
Servo Motor Retrot for Injection Molding Machines for Energy SavingCase
In pursuit of energy saving and consumption reduction, the Company phased out ine?cient productionequipment and enhanced production techniques during the reporting period to lower carbon emissionsduring manufacturing. This reporting period saw signicant motor bases across our main facilities, withour base in Wuhan reducing carbon emissions by 585 tons annually by replacing standard motors withservo motors in 11 hydraulic machines.
DSM Implementation for Enhanced Energy E?ciencyCase
To improve real-time monitoring of energy usage across our production bases, identify high-consumption equipment, and provide a basis for energy consumption analysis, Supor actively promotedthe deployment of DSM (Digital Shop oor Management, an intelligent energy monitoring system). Weare making e?orts to roll out this system across our facilities, with the one in our base in Wuhan alreadyoperational by the end of the reporting period.
Shaoxing (Yuecheng District) Base receives the "Green Low-carbon Factory" titleCaseDuring the reporting period, Shaoxing (Yuecheng District) Base, adhering to sustainable developmentprinciples, enhanced its energy management system focusing on equipment energy efficiencyimprovements, work process optimization, and renewable energy deployment, earning the "Green Low-carbon Factory" title from Shaoxing Municipal Bureau of Economy & Information Technology.
Clean Energy Initiatives
The Company has identied the advancement of clean energy and the increased utilization of renewableresources as pivotal components of our future strategic framework. This commitment is driven by an activepursuit of novel solutions for the integration of new energy sources to e?ectively confront the substantialchallenges presented by climate change. During the reporting period, our base in Yuhuan successfullycompleted a 5.08 MW distributed photovoltaic generation project, achieving operational grid-connectedphotovoltaic electricity generation. This project is anticipated to produce a minimum of 5 million kWhannually. Since its grid connection in November 2023, it has already generated 609,000 kWh. Additionally,our base in Vietnam has implemented solar street lighting and rooftop solar conversions, and has initiatedthe installation of photovoltaic systems projected to generate 2,525 MWh annually, aiming for grid connectionby 2024. These e?orts demonstrate a reduction in dependency on traditional fossil fuels and embody ourcommitment to energy e?ciency, emission reduction, and resource conservation.
Rooftop Photovoltaic Project of Yuhuan base Rooftop Photovoltaic Design of Vietnam base
Deployment ofclean energysources
Publicity of energyconservation
Pollution Prevention and ControlThe Company places signicant emphasis on mitigating the impacts of industrial production on both the environment and human health. All bases strictly comply with the Environmental Protection Law of the People's Republicof China, the Law of the People's Republic of China on the Prevention and Control of Water Pollution, the Law of the People's Republic of China on the Prevention and Control of Atmospheric Pollution, the Law of the People'sRepublic of China on the Prevention and Control of Environmental Pollution Caused by Solid Waste, alongside pertinent laws, regulations, and industrial standards at both national and operational levels. We conduct a thoroughassessment of environmental impacts associated with construction projects, and implement preventive and control strategies for identied and potential environmental risks.To bolster internal management capabilities in environmental a?airs and raise environmental compliance awareness among our employees, we have instituted comprehensive internal management protocols, including theEnvironmental Management Procedures and the Environmental Operational Control Procedures. These protocols are designed to meticulously manage the adverse environmental e?ects of industrial production, contributingtowards achieving a sustainable operational model that aligns with Supor's environmental protection and commercial development objectives.
During the reporting period, the Company formulated and progressively refined the Emissions ControlProcedures, and actively assumed responsibilities for pollution prevention. This entails reducing pollution atits source and enhancing the management and treatment of atmospheric pollutants. Moreover, we initiatedproactive technological upgrades to our existing waste gas treatment systems, integrating processes suchas adsorption desorption and catalytic combustion, and transitioning entirely to water-based paints from oil-based options, moving towards achieving reduced emission concentrations and zero pollution.
Exhaust Gas Emission Management
Short-term Disposal Phased Plan of Exhaust Gas
Phase I2021-2023UnorganizedArea Parallel
Phase II2023-2024
Use of CatalyticCombustion
Phase III2024-2025Application ofWater-based PaintRecycling VOCs from thebaking room and reusingfor existing equipmentIncrease of volatilecapture in the levelingsectionTheoretical treatmente?ciency aimed at 90%
Theoretical treatmente?ciency aimed at 95%Generatingcarbonhydrate aftertreatmentHigh equipmentinvestment cost
Mature technology inwater-based paintTheoretical treatmentrate of alcohol solubilitywater-based paint of over96%Treatment rate ofcomplete water-basedpaint of over 99%No need for treatmentequipment
Optimize Spraying Treatment Equipment to ensure Up-to-standard Discharge CaseThe Company continuously drives the improvement of waste gas treatment measures by acquiringadvanced treatment equipment to handle the emissions of harmful gases produced duringmanufacturing processes compliantly. During the reporting period, our base in Wuhan enhancedits environmental compliance by adding one set of spray painting waste gas treatment equipmenteach with capacities of 160,000m
/h and 40,000m
/h, respectively. This enhancement is part of ourcommitment to improving our environmental management practices and ensuring compliance withemission standards.
During the reporting period, the Company'swastewater discharge-related performanceindicators are as follows:
Wastewater Discharge ManagementThe Company adheres stringently to the Law ofthe People's Republic of China on the Preventionand Control of Water Pollution and the IntegratedWastewater Discharge Standard and other applicableregulations, ensuring that wastewater from ourprimary production bases is discharged in compliancewith Pollutant Discharge Permit. Although our mainproduction processes do not entail significant directwater consumption and generate limited wastewater,we have reinforced internal controls. Wastewatertreatment stations have been established at ourmain water-using bases to guarantee that industrialwastewater is treated to meet standards onsite beforebeing discharged into the municipal sewage system.
Total wastewater discharge (in 1,000 tons)
20222023
1,737.2
1,193.7
Waste ManagementThe Company strictly follows the Environmental Protection Law ofthe People's Republic of China, the Law of the People's Republicof China on the Prevention and Control of Environmental PollutionCaused by Solid Waste and related waste disposal regulations toestablish a comprehensive waste management system, ensuring thatall types of waste are disposed of in compliance with the principles of"waste reduction, recycling and hazard-free treatment".Regarding the management of E-waste, we are committed to theresponsible disposal of it, actively fullling our producer responsibility.This involves collaboration with third-party organizations that possessthe requisite qualications for processing hazardous substances andcompliantly dismantling and recycling valuable materials.During the reporting period, we developed waste managementprocedures and other internal management methods and standards,focusing on production process optimization and quality controlas the focal point for reducing such waste. By adopting advancedproduction technologies and focusing on process innovation, we aimto improve product qualication rates and ensure products meet highstandards from the manufacturing stage to minimize production stagewaste.
During the reporting period, the primary method of disposingof waste was compliant transfer to third parties with disposalqualifications. Our factories developed a waste managementand disposal system based on local production realities, takingcorporate responsibility to prevent the impact of production wastefrom spilling over into the surrounding environment and affectingcommunity health. Our base in Hangzhou formulated the HangzhouBase Goods Dispatch Management System and sorted waste bycolor and category for collection. It also recycled materials that stillhave value and entrusted the disposal of hazardous substances tocompliant third parties. Our base in Shaoxing (Yuecheng District)improved the infrastructure of the park, renovated the hazardouswaste warehouse, managed hazardous waste by zones, and publiclydisplayed the management records of hazardous waste, e?ectivelyenhancing the level of waste management.
Reducing the Quantity of Defective ProductsCase
During the reporting period, to enhance product qualicationrates, reduce material waste, and decrease waste discharge,our base in Vietnam optimized and revised 40 internalmanagement system documents. The target first-timequalification rate for new products in 2023 was 96.0%, withan actual achievement of 96.5%, 0.5% higher than the settarget. Aluminum products and stainless steel both met theirrst-time qualication rate targets, with the former achieving atarget of 96.5% and an actual rate of 96.7%, and the latter atarget of 97.0% and an actual rate of 97.8%.
Standardized Design for Sales TerminalsCaseSupor's terminal image design scheme has establishedstandardized and modular design specifications, dividingcabinets into five modules: cookware area, small domesticappliance area, environmental domestic electric appliancearea, demonstration area, and scenario experience area.Each module's individual cabinet can be flexibly configured,supporting multiple disassembles and reuses to accommodatedi?erent spatial needs, thereby minimizing material waste andwaste generation. In terms of production, each module hasachieved standardized and batch manufacturing at the factoryend, reducing on-site assembly procedures at the store,enhancing construction e?ciency, and simultaneously reducingenvironmental pollution on construction bases. As of December31, 2023, 249 offline terminals nationwide were refit, withstandardized factory-manufactured cabinets accounting for50% of usage.
Dongguan JD Super-Experience Store
Di?erent Assembly Methodsfor Individual Cabinets
During the reporting period, the Company's waste-relatedperformance indicators are as follows:
Standardized factory-manufactured cabinetsaccounting for50%
of usage
O?ine terminalsnationwide were ret
Waste category Units2023
Total hazardous waste in 1,000 tons1.9Total non-hazardous waste in 1,000 tons19.5
Total in 1,000 tons21.4
Enhancement and Dissemination of Low-CarbonEnvironmental AwarenessThe Company focuses on enhancing employees' green consciousness through continuous internalpropaganda and training activities, covering multiple employee levels and organizing multiple sessionson environmental protection and compliance standards. The aim is to enable all employees to deeplyunderstand the importance and urgency of environmental protection and to practice environmentalresponsibility in their work.
Supor's Environmental and Green Awareness TrainingTraining by environmentalknowledge expertsPromotion of low-carbon environmental knowledge
In addition to focusing on low-carbon and environmentally friendly operations, Supor also calls onconsumers, the public, and other stakeholders to engage in green actions. Supor's o?cial Weibo accountconducts green promotions during important moments such as the Arbor Day, the Earth Hour, and theWorld Earth Day, calling on stakeholders to care for the environment, save energy, and reduce emissions,highlighting the brand's social responsibility.
World Earth Day Earth Hour Arbor Day
The company has implemented a comprehensive internal water resource management regime andstandards, aiming to safeguard and enhance water resource utilization. Our base in Yuhuan, for example,adheres scrupulously to the Energy Conservation, Consumption Reduction, and Environmental PerformanceManagement Measures and the Water and Energy Saving Management Procedures, integratingenvironmental benchmarks with managerial performance metrics. This alignment ensures the infusion ofenvironmental management and sustainable development principles in operational undertakings, whilstupholding exemplary production standards.
The Company persistently forties its water resource management mechanism and has enacted e?ectivemanagement strategies, culminating in notable water conservation achievements during the reporting period.
Optimization of Water Usage in Cleaning Lines
Technological Innovation for Water Conservation
Case
Case
In 2023, our base in Yuhuan devised a strategy involving the deployment of high-precision conductivitymeasuring instruments to monitor the water quality of cleaning lines, resulting in a conservation ofapproximately 5,200 tons of water annually.
In 2023, our base in Hangzhou achieved a reduction in water consumption of 57,900 m
fromthe previous reporting period, omitting the oxidation phase in product manufacturing thanks totechnological innovation.Reusing WaterThe Company is acutely aware of the environmentalimpact of its operational practices, striving to avertexcessive water resource wastage and advocatingthe efficient and repeated utilization of waterresources. Each base responds proactively to thecircular water usage directive, augmenting theresourceful application of sewage and advancingthe use of treated wastewater for domestic,industrial, and ecological replenishment purposes.Illustratively, our base in Shaoxing (YuechengDistrict) operationalized a reclaimed water station,applying advanced treatment processes to industrialand domestic sewage for reuse within its productionecosystem, achieving cumulative reclaimed waterutilization of 32,000 tons during the reporting period.Furthermore, our bases in Vietnam and Shaoxing(Keqiao District) maximized the use of treatedproduction wastewater for sanitary applications.
The Company's water consumptionmetrics during the reporting period aredelineated as follows:
Measures
Deploymentof advancedtechnology forwater additioncontrol
Substitutionof processwaterRegulation ofwater egresspressure
Reuse ofreclaimedwaterRoutineadvocacyand periodicaudits
Water consumption volume (in 1,000 tons)
20222023
2,249.9
1,889.7
5.3 Resource Management
The Company is committed to the ethos of resource conservation, actively implementing upstream measuresto diminish water demand and enhance production efficiency, thereby ensuring the efficient utilization ofwater resources. Each production base has instituted a stringent resource management system, proactivelycapitalizing on the locational benefits and intrinsic resources of diverse bases to autonomously pursuetechnological refurbishments and equipment modernization, aimed at minimizing water resource depletion.Water resource management
5.4 Circular Economy
The Company, grounded in a circular economy strategy, endeavors to achieve sustainable developmentby continuously innovating and optimizing management practices, and adopts a variety of measures tomaximize the recyclability and utilization rate of resources throughout their entire lifecycle. The Company hasintegrated circular economy practices into the entire lifecycle of products, applying the 3R principles (Reduce,Reuse, Recycle) in aspects such as raw material procurement, packaging, product use, and recycling, topromote the cyclical use of materials and resources.Procurement of Recycled MaterialsTo implement the requirements of the Plan to Promote Circular Economy for The 14th Five-Year Planand accelerate the construction of a recycling system for waste materials, the Company actively procuresrecycled materials, advancing the use of recycled materials. During the reporting period, the Companypurchased 10,279 tons of recycled aluminum and 8,909 tons of recycled steel.
Various units at the headquarters and each production base have taken measures to reduce the use ofpackaging materials and enhance the sustainability of packaging materials.
Vietnam Base implemented a projectconverting 90% of plastic packagingto paper packaging, aligning with theCompany's environmental goals.
By substituting pulp molds for EPSfoam plastic, 3,124 tons of pulp wererecycled and reused by Wuhan Base,e?ectively reducing 1,253 tons offoam plastic; the switch to PP plasticboxes instead of disposable paperboxes led to a reduction of 230,000boxes per year.
Shaoxing (Keqiao District)Base optimized packagingbox structures, reducing thevolume to enhance transporte?ciency and lower carbonemissions during transit.Aluminum and Stainless Steel Recycling ProjectsCaseIn this reporting period, our base in Yuhuan successfully implemented two recycled materialapplication projects. Firstly, by implementing 15 recycled aluminum projects, 5,694 tons of recycledaluminum were purchased; secondly, the base advanced 10 recycled stainless steel materialapplication projects, achieving the use of 4,171 tons of recycled stainless steel.
Packaging Material Reduction and RecyclingTo further improve the recycled resource recovery system, therecycling program for packaging materials used in products is akey component of the company's waste recycling system, o?eringboth environmental and economic benefits. During the reportingperiod, each base, in accordance with base production andoperational realities, actively implemented a series of forward-looking packaging material management initiatives centered aroundenvironmentally friendly packaging design, prioritizing the use ofeco-friendly packaging materials, optimizing packaging processes,and recycling.
Procurementof RecycledMaterials
PrioritizedUse of Eco-
FriendlyPackagingMaterialsPackagingProcessOptimization
Eco-FriendlyPackagingDesignPackagingRecycling
Packagingreductionand recyclingachievementsacross bases
VietnamBase
WuhanBase10,279
tons
of recycled aluminum
8,909
tons
of recycled steel
Hangzhou Base recycled andutilized waste plastics to produce4,000 sets of plastic frames for usein plastic workshops, saving a totalof 14 tons of waste materials.
In 2023, Shaoxing (YuechengDistrict) Base achieved completerecycling and reuse of materialsfrom calcium plastic boxes,plastic frames, antistatic boxes,and iron cages.Yuhuan Base advanced the zero-plastic packaging initiative, achievinga 97% replacement rate.
Yuhuan
Base
HangzhouBase
Shaoxing(YuechengDistrict)Base
Shaoxing(KeqiaoDistrict)Base
Environmental Packaging Improvement CaseDuring the reporting period, Supor launched an environmentalpackaging upgrade project, targeting cookware and electricappliance e-commerce packaging, major domestic appliancepackaging, and outer box packaging. Utilizing a younger designlanguage and more systematic algorithm logic, not only was ahigh degree of visual consistency in packaging achieved, butalso a signicant reduction in ink usage and paper use made.In November 2023, Supor's e-commerce packaging, due to itse?cient use of packaging materials and reduced environmentalimpact, won the Brand Star Awards - Special Innovation Award- Product and Design Innovation Group - Silver Award forPackaging Design.
Silver Award for Packaging Design
E-commerce Environmental Packaging Renewal Case
Supor's new e-commerce environmental packaging wasfeatured by improved production efficiency and reducedpackaging materials. Based on the new environmentalpackaging design scheme, packaging for small tool productsacross all categories was upgraded, and for certain categories(such as knives, chopping boards), a "generic packaging +sticker" form was adopted to further reduce packaging materialconsumption. As of December 31, 2023, the new packaging fore-commerce products on sale had a coverage rate exceeding70%.
Knives and chopping boards use the "generic packaging +sticker" form
Consumable Parts Purchase Service CaseTo assist consumers in conveniently maintaining and repairinghousehold water puriers, extending product life, and reducingdirect disposal, the Company dedicated personnel activelyremind users when filters need replacing, offering renewalservices, and providing options to purchase parts outsidethe warranty period. During the reporting period, a total of68,533 types of filters were provided to consumers, with thereplacement rate increasing from 18.2% to 43.8%, signicantlyreducing the environmental impact at the end of the productlifecycle.
Extended Service Life of Our ProductsSupor recognizes the importance of longer product lifespans forresource protection and energy saving. We leverage our existingafter-sales maintenance service system to provide professionalmaintenance service support, and offer consumable accessorieson online platforms such as Tmall and JD to extend product life andreduce direct disposal.
? Meet national standards:
Include storage andtransportation markings,compliance statements, andother necessary content? Maximize brandcommunication: LOGO ishighlighted.? Chinese/English name:
global packaging
? Enhance category recognition:
Facilitate associatedpurchases, and o?er categoryrecommendation information? Easy to manage: variableinformation printed onadhesive labels for easy auditand modicationFront View of the Generic Box Rear View of the Generic Box
In the disposal phase, the Company adopts a responsible approach, and clarified collected productsaccording to the relevant categories outlined in the Catalogue for the Treatment of Waste Electrical andElectronic Products. A strict selection and classification method is applied before handing them over tospecialized waste processing facilities.During the recycling phase, the Company prioritizes the recovery of valuable materials from discardedproducts, such as usable parts, separating them out and incorporating them into the accessories warehouse.In addition to recycling valuable parts of materials, other irreparable or valueless waste products areclassied by metal type and stored in the waste library, to be sold periodically to material processing plants,thereby minimizing the environmental impact of hazardous substances.
Recycle Instead of RepairCaseTo reduce the disposal of damaged/awaiting repair products, Suporoffers a recycle option instead of repair service to its customers.Consumers who purchase specied products and complete the productbinding via the WeChat Mini Program will receive a recycle voucher validfor one year. According to statistics, during the reporting period, thisservice was provided to approximately 6,000 users, offering improvedafter-sales experience for consumers while reducing product waste.
Waste Product Collection and Disposal
To promote the e?cient use and compliant disposal of our products and packaging materials at the end oftheir lifecycle, minimize the redundant energy consumption and additional greenhouse gas emissions fromraw material extraction, product reproduction, and waste disposal, the Company adheres to the principleof responsible disposal of materials, and actively conducts online and offline waste product collection,dismantling, and recycled material reuse actions.In the product collection phase, the Company has established a scrapped product collection systemcentered around after-sales service outlets, with the support of extensive courier door-to-door mail-in repairservices, actively promoting "Old for New Service" and "recycle instead of repair" services to encourageconsumers to exchange waste products. During the reporting period, the above two collection and exchangeservices covered approximately 117,958 small domestic appliance products, signicantly reducing resourcewaste and environmental impact of directly discarded appliances. Simultaneously, during the reportingperiod, the Company recycled 503 tons of raw materials (aluminum, iron, stainless steel) from discardedcookware products.
tons of recycled raw
materials
Waste ProductCollection andReplacement
During the reporting period, this service was provided toapproximately
6,000
users
117,958
sets of smalldomestic appliancescollected andreplaced
6.1 Rights and Interests Protection
The Company eliminates the use of child labor and forced labor through strict adherence to laws and regulations, fair recruitment processes, enhanced protection of candidate rights, increasing legal awareness amongemployees, and e?ective internal monitoring mechanisms, ensuring the legality and compliance of the entire recruitment and employment process.
Equal employment
We actively welcome talents of various backgrounds, provide them with an equal, open, and inclusive working environment to unleash their potential, enrich cultural exchanges and interactions, and promote progress betweenemployees and the Company together.
Diversied recruitment channelsSocial recruitmentWhite collar Blue Collar Online O?ine
On-campus recruitment
Online -Recruitmentplatforms
O?ine -Headhuntingand universitycollaborations
Recruitmentbrochures,cooperativelabor companies,recommendationsamong workers,governmentrecommendations
Internalapplications,internalrecommen-dations
Ruralcooperationchannels
New mediachannelrecruitmentRecruitmentadvertising
Specializedrecruitmentfor technicaltalents at
bases
Recruitment platforms,the "Supor O?cialRecruitment" WeChat
O?cial Account
University campuspresentations, campus
billboards, university
BBS forums, andcampus job fairs
Supor's Diverse Recruitment Channels
Supor actively conducts both online and o?ine recruitment, sourcing talents from multiple channels to create a multi-dimensional talent pool. This year, 6,408 new employees were hired, including 2,303 female. During thereporting period, each production base actively engaged in diverse employment practices, established employment coordination project teams for people with disabilities, and employed individuals with hearing impairments,promoting high-quality employment for disabled people. By the close of the reporting period, the company employed 72 employees with disabilities.
Caring for WomenSupor continues to focus on the inuence of women in the workplace and actively conducts a series of activitiesto support our female employees. For instance, we joined the HERnance Project, which focuses on the nancialliteracy of female employees, covering various levels including workshop clerks, group chiefs, and front-lineworkers. Through the HERfinance Project, Supor enables employees to gain financial management skills,e?ectively improving their family's economic situation and enhancing their ability to withstand nancial risks.
Supor's HERnance Project Case
Supor has formed a professional projectteam that delivers modularized training.The training process is enriched withexplanatory coaching, interactive sharing,team discussions, and game competitionsto enhance the interest in training whiledeepening employees' understandingand experience of the training content.
Explanatory Coaching Certicate
6.2 Welfare Support
Supor places great importance on the interests and welfare of its employees, fosters a positive workenvironment through optimizing remuneration and benefits, strengthens employee communication, andconducts workplace satisfaction surveys. This approach lays a solid foundation for the Company's long-termdevelopment.Remuneration and WelfareSupor values the e?orts of every employee and continuously enhances the employee incentive mechanism.The Company has timely adjusted its equity incentive plan, transitioning from a model based on restrictedstocks to a more exible combination approach. This shift aims to motivate employees' enthusiasm for workand adapt to new market environments. Through these measures, Supor hopes to more e?ectively attract,retain, and motivate key talents, thereby accelerating the Company's progress.In terms of employee welfare, the Company o?ers a variety of leave options, including: annual leave, marriageleave, maternity leave, prenatal check-up leave, and parenting (care) leave, alongside providing welfarebenets aligned with holiday themes. During holidays such as the International Women's Day, the Dragon BoatFestival, the Mid-Autumn Festival, the Laba Festival, the Chinese New Year, and the start-of-work celebration,Supor distributes festival gifts or red packets according to the characteristics of each festival.
Labor RightsSupor strictly adheres to the Code of Professional Ethics and Conduct, resolutely prohibiting theemployment of child labor and forced labor. We have clearly stipulated that employees must immediatelyreport to the relevant departments if they become aware of any suspicious use of child labor.Supor steadfastly upholds the principle of equal employment, and firmly opposes any form ofdiscrimination, including gender, age, race, sexual orientation, etc. At the end of the reporting period,Supor had a total of 10,753 employees, with the following distribution:
Female
37.5%
Male
62.5%
Overseas
5.9%
Chinese Mainland
94.1%
Chinese Hong Kong, Macao and Taiwan regions
0.02%
Frontline employees
59.2%
Middle management
4.7%
Employees at the primary level
34.8%
Senior management
1.3%
18-20 years old
3.4%
31-40 years old
38.3%
51-60 years old
6.6%
41-50 years old
25.4%
Above 60 years old
0.06%
21-30 years old
26.3%
By gender
By employee
level
By age
By region
Employee Satisfaction Employee CommunicationSupor is committed to creating an excellent, fair, and open workplace, continuously improving employeesatisfaction. During the reporting period, the Company invited a third-party organization to conduct aworkplace satisfaction survey covering all divisions and bases, including employees in various businessunits, ranks, and genders other than frontline sta?. The survey focused on "fairness, respect, pride, trust,and friendship", with a nal participation rate of 97% and an overall satisfaction score of 90%, earning theGreat Place to Work? Certication for Greater China in 2024.
During the reporting period, Supor was honored with the "2023 Outstanding Human Resource ManagementAward - Top Employers" and the "Top Graduate Employers 2023".
Survey on Best Workplace
Top Employers
Great Place to Work? Recognition
Top Graduate Employers
Quarterly, employees from various business units and bases areinvited to have lunch with the President, sharing work insights in arelaxing environment and creating opportunities for sincere exchanges.
Face-to-Face with President
President Lunch Meetings
Employee Communication Mechanisms
Sharing & ConversationInitiation of Townhall meetings, Face-to-Face withPresident, and Lunch Sharing Sessions to facilitateopen conversations between employees and theCompany's top management; These initiativeshelp employees understand and implement theCompany's strategic deployments, setting cleardirections and goals for steady progress.
Internal magazines of the CompanyThe Company published the internal magazineSuporer, serving as a tool for internal informationexchange and providing a platform for employeesto showcase their talents and share experiences.
Internal Information Dissemination PlatformsTo promote timely internal communication, theCompany maintained an internal informationpublication platform, allowing employees tostay updated with company news, notices, andinformation.
Focus Group InterviewThe Company organized qualitative focus groupinterviews around strategic planning, corporateculture, work environment, communicationmechanisms, personal career growth, andteam e?ciency. These anonymous interviewsencouraged honest feedback and discussion onvarious dimensions.
The Human Resources Department at headquarters periodicallyorganizes "Face-to-Face with President" events, where all employeescan interact with the president by either attending in person orwatching the livestream through various forms of engagement such asasking questions. This event not only allows employees to gain a moredirect understanding of the company's annual plans, performance, andstrategic deployments but also provides valuable opportunities for themanagement to listen to the voices of the employees.
6.3 Training and Growth
Supor has always recognized that employees are the Company'smost valuable asset. During the reporting period, to furtherenhance employee skill levels and strengthen the Company'score competitiveness, Supor implemented a series of innovativemeasures in employee training and development and performancemanagement. These initiatives not only focus on individual growthbut also aim to create an e?cient and fair work environment, laying asolid foundation for the Company's long-term development.Talent and Performance Management
Employee Training
The Company adopts a universal performance appraisal system,annually crafting assessment schemes based on real conditions,with outcomes directly linked to employee performance wages, andpromotional or demotion movements. The Company has establishedthe perfect performance appraisal system and salary system ofSenior Executives, and their job performance will be directly linkedto their income. At the start of each year, the company evaluates thework performance, duty fulllment, and goal achievement of its seniorexecutives based on Key Performance Indicators (KPIs) establishedat the beginning of the preceding year, subsequently rewardingannual performance wages.During the reporting period, we initiated talent inventory and strategictalent projects for Supor, applying external authoritative evaluationtools to assess all high-level and middle-level managers based ondimensions of performance and potential. The project o?ers a newperspective for the Company's performance management and multi-dimensional evaluation, aiding in the identication and developmentof internal talents and providing a basis for talent selection andpromotion.
Supor o?ers targeted training courses for employees at all levels and positions, establishing a comprehensive and multidimensional vertical trainingsystem. The Company also conducts various modes of exchange and learning sessions to improve communication e?ciency among peers, creatingunique horizontal training experience. Additionally, modular specialized training is provided based on the Company's project needs and job content,forming Supor's unique training system from vertical, horizontal, and modular perspectives.
Supor Talent Training Framework
Management General
Profession
? Induction training for new
employees? Superstar Launch Initiative? Financial Management ofNon-nancial Managers? HR Management of Non-HRManagers? Legal A?airs Management ofNon-legal Managers
? SLP I Talent Exploration Plan? SLP II Talent Sharpening Plan? SLP III Talent Maturity Plan
? SPC Competency EnhancementProgram? Supervisory Empowerment Training? Engineer Training Camp? Project Blue Training Program? Lean Manufacturing Training? Team Leader LeadershipEnhancement Initiative? Reserve O?cer Program of theManufacturing Department? Rising Star Initiative
Supor Leadership Development Programs CaseIn pursuit of cultivating the pivotal force within Supor andrefining the talent pipeline, Supor University has devisedthe SUPOR Leadership Program (SLP) series. This seriesencompasses [SLP I Talent Exploration Plan], [SLP II TalentSharpening Plan] and [SLP Talent Maturity Plan], threeprograms laddered to cater to the leadership developmentrequisites across various echelons.
[SLPIII Talent Maturity Plan] -- Geared towardsveteran managers, focus on the transitionfrom specialized team leadership to broaderorganizational guidance. The capabilityenhancement is organizationally oriented,aiming to master the translation of strategy intoperformance outcomes.[SLP II Talent Sharpening Plan] —— Tailoredfor a broad spectrum of middle management,proceed to facilitate the transition from singular,vertical team management to a multifacetedapproach encompassing cross-level and cross-team dynamics, alongside an elevation inbusiness acumen.
To augment the technical prociency of quality control personnel within the Company, the SPC (Statistical Process Control) CompetencyEnhancement Program was launched in our bases. Aimed at bolstering the application of SPC tools among quality management teammembers, the program encompasses an amalgamation of online learning, o?ine project enhancement, mentorship, and the articulation ofimprovement benets and achievements. This initiative has e?ectively facilitated the proposition and implementation of 4 substantial projectimprovement schemes.
To facilitate inter-enterprise exchange and learning, thereby broadening the horizons and knowledge base of management personnel andassimilating the strengths and highlights of exemplary enterprises, our bases organized management personnel for a production workshophighlight tour and mutual learning sessions among enterprises in September 2023. Following the visit, members proposed improvementsuggestions for issues identied within the Company. These suggestions were further rened through discussion and communication, leadingto the subsequent implementation of actionable schemes.
SPC Competency Enhancement Program
Inter-enterprise Exchange and Learning
Case
Case
SPC Project Engagement Overview
Photos of Enterprise Exchange and Learning Activities
[SLP I Talent Exploration Plan] -- O?er thematictraining encompassing the ManagementAwareness, the Management Compass andthe Self-Advancement, targeting the evolutionfrom individual contributors to adept teammanagers, with a focus on empoweringpersonal management competencies and teammanagement tools.
For newly recruited employees, we have specially developed the Supor "Superstar Launch Initiative". Theinfusion of new talent is a critical measure in the Company's talent reserve strategy. We designed a 6-dayand 6-night Superstar Launch Initiative training camp, encompassing cultural heritage, multi-dimensionalcourse empowerment, and team-building activities. This initiative aids new recruits in inheriting Supor culture,shaping professional capabilities, and accelerating the transition to workplace roles. During the reportingperiod, we successfully trained 76 new graduate talents into roles across R&D, industrial, marketing,strategy, and functional business lines.
During the reporting period, our employee training performance was as follows:
Team Activity
Teamwork Star Activities
Collective Courses
A Group Photo at the Closing Ceremony
training hours (Hours)
Number of trainees (Person)
Average training hours by channel (Hours)
Average training hours by gender (Hours)
OnlineO?ine
38,762
3,436
11.28
24.93
258,203
9,907
26.06
26.71
OnlineO?ine
OnlineO?ine
FemaleMale
6.4 Safety and Health
Prevention and Treatment of Occupational Diseases
Work Safety
The Company conducts pre-employment, in-employment, and post-employment medical examinations for all employees exposed to occupationaldisease hazards. Based on the examination results, we make timely adjustments to positions and optimize the on-site environment and standards forlabor protection equipment to ensure better occupational protection for employees. For example, at our base in Wuhan, during the reporting period, atotal of 441 individuals underwent occupational health examinations, ensuring comprehensive coverage for those exposed to occupational disease riskfactors.Additionally, our occupational disease prevention measures include, but are not limited to: comprehensive equipment maintenance to reduce noisethrough the installation of noise-cancelling curtains and soundproof panels, and full coverage with cooling equipment for high-temperature positions andadjusting work schedules to minimize occupational injuries.
Each base actively engaged in various activities to raiseawareness of work safety, reinforce the concept of worksafety, continuously strengthen safety awareness, andmaintain a positive trend in work safety conditions. Duringthe reporting period, Supor conducted a series of safetydrills and emergency response training, including fireevacuation drills, forklift safety training, traffic training,fire safety training, gas safety training, safety knowledgecontests, chemical safety, and re-ghting competitions.
Workshop modifications and additional cooling facilities wereimplemented to lower temperatures in summer work areas,improving the work environment for employees.
High-temperature risk positions were addressed by employingrobots for loading and unloading, reducing the need for manuallabor.
Robots in Operation
Supor places paramount importance on the occupational health of employees, and develops specific occupational health and safety managementprocesses and incident reporting procedures tailored to the conditions of each base. We have formulated system documents such as the OperationalProcedures for Environmental, Occupational Health and Safety and the Incident Investigation Report Control Procedures to standardize the handling andreporting of safety incidents during daily production operations. Clear requirements are set for incident denition levels, reporting content, and timeliness,aiming for incidents to be reported to supervisors and safety personnel within 3 minutes upon emergency events by the witness.
Hangzhou Base Yuhuan BaseCaseCase
Post-renovation WorkshopRobots in Operation
Fire Drill
Fire Training
Conducting gemba walks (on-site inspections) at threesafety levels
Our Base in Shaoxing (Yuecheng District) organizedactivities centered around physical control themes,including fall prevention emergency drills, life lineupgrades and improvements in warehouse areas,material dumping theme improvement activities, andsafety indoctrination related to workshop driving.Over 300 participants engaged in these activities,experiencing the importance of safety in realscenarios and enhancing their safety awareness.
Our Wuhan Base developed an annual training plan for work safety, conducted Occupational HealthManagement themed training during the reporting period and invited external medical units to conductHigh-Quality CPR, AED Use, and Heatstroke Prevention training across various departments. The"Healthy Hanyang" public health lecture was offered to employees, spreading awareness of theimportance of health and occupational health knowledge.
During the reporting period, our Hangzhou Base conducted emergency responder certificationtraining, with 36 individuals completing all online training and examinations. They participated ino?ine training co-organized by the Binjiang District Red Cross, learning rst aid theory and relevantrescue knowledge. 28 individuals completed assessments for CPR and bandaging, receivingemergency responder certicates. Additionally, in July, occupational hazard and prevention trainingwas organized. Employees exposed to occupational hazards participated in on-site training, learningabout occupational health laws and regulations, and how to identify, monitor, and test for occupationaldisease hazards. 60 individuals passed the on-site examination.
Shaoxing (Yuecheng District) Base actively respondedto SUPOR's Work Safety Activity Month, hosting avariety of vibrant activities such as EHS theme baseon-site quiz, safety project challenges, voluntary rebrigade competitions, pre-shift re safety training, andmanagement safety inspections. The mobilizationreached over 3,000 individuals, truly reflectingthe theme that "Everyone concerns about safety,everyone knows how to respond to emergencies".
In line with the standards for work safety, the Company continuously strengthened the construction ofsafety management teams. Various bases carried out multiple safety training, emergency plan drills, etc., toenhance workplace safety, raise employees' awareness of safety precautions, and ensure behavioral normsfor safe production.
Activities of Employee Safety Month at Shaoxing (Yuecheng District) Base
Opening health lectures at the Wuhan Base
Work Safety Training at Hangzhou Base
Case
Case
Case
Employees Participating in Fall PreventionEmergency Drills
Safety Activity Month
Emergency Ambulancemen Certication TrainingOccupational Hazard and Prevention Training
Wellness Training
6.5 Enjoy Life
Supor remains steadfast in its commitment to employee welfare, striving to foster a congenial workplace milieu. This is manifested through a varietyof initiatives aimed at promoting activities, supporting employees' familial and personal well-being, attending to their holistic health, and enrichingworkplace welfares to facilitate a balanced life-work synthesis.Cultivating a Comfortable Work EnvironmentIn pursuit of establishing an agreeable and gratifying work environment, the Company has introduced initiatives such as commemoration ofemployment anniversaries, awarding gold and silver medals for 20 and 10 years of service respectively, and organizing Lunch & Learn Sessions.These endeavors are designed to amplify employees' sense of a?liation and contentment.To meet the diverse culinary preferences of our employees and ensure healthy, reassuring, and enjoyable dining experience, our cafeteriacontinuously updates its menu by introducing specialty dishes and noodle varieties. By customizing daily specials based on employee feedback andfeaturing unique dishes every Friday, employee satisfaction has signicantly increased, making daily meals surprising. Concurrently, the Companyemphasizes mental well-being through the implementation of the Employee Assistance Program (EAP), o?ering a suite of psychological services.
Focusing on the mental wellness of our sta?, our Wuhan Baseprovides an array of specialized, confidential psychologicalservices to all employees. These services aim to bolsterpsychological resilience and mental health standards, ensuringa supportive work environment. During the reporting period,mental health assessments were conducted, involving 102participants in diagnostics; 12 on-site psychological counselingsessions serving 60 individuals; and 2 group counselingsessions beneting over 60 individuals.
New Cafeteria O?eringsin a BaseEmployment Anniversary Celebrations Gold and Silver Medal for Recognition
The "Lunch & Learn" initiative constitutes an educational forum available to all Supor personnel, merging directinstructions with virtual broadcasts. These gatherings are designed to disseminate knowledge in an atmosphere of easeand engagement, promoting a culture of comprehensive learning and sharing among employees.LunchSharingMeeting
Psychological consultation
participants
sessions
60+
participants
Psychological health examination
participants
Employee Assistance Program (EAP) at Wuhan Base Case
sessionsin total
Group counseling
Supporting Employees Lives
Supor consistently focuses not only on cultivating a productive workplace atmosphere but also on enhancingthe quality of employees lives, aiming to boost their overall happiness and satisfaction. During the reportingperiod, various initiatives such as suite renovations and detailed management improvements in dormitorybuildings were undertaken across all bases to provide a warmer and more comfortable living environment,e?ectively elevating the standard of employees' residential life.
Dormitory Renovation at Yuhuan Base
Encouraging all forms of sports, the Company organizes sports activities aligned with the interests andpreferences of its employees. Football, basketball, and badminton clubs have been established andexpanded, with internal selection for leisure group and professional group. Employees are invited to engagein weekly training, partake in internal contests, and compete in external sports events and worker's contestsheld by local government, with accolades serving as motivation. These activities create a platform foremployees to exhibit their sportsmanship, underlining the importance of tness and competitive spirit.
Supor 7-a-Side Football Super League
7.1 Education Assistance
Supor Primary School
Adhering to the Company's vision and mission, the Company continues to implement public welfare education assistance projects, and donates funds to improve basic education conditions in remote mountainous areas ofcentral and western China. This includes enhancing schools' teaching and living functions, encouraging employee participation in educational volunteer activities, and providing ongoing training and incentives for rural teachers.This support aims to boost the management capabilities and characteristics development of mountain village schools, promoting equal educational opportunities.
The Company has continuously supported China's basic education publicwelfare for 16 years, implementing the "Supor Primary School" publicwelfare education support project. To date, the Company has donatedto build 28 Supor Primary Schools in remote mountainous areas across12 provinces including Qinghai, Hubei, Yunnan, Sichuan, Guizhou,Jiangxi, Hunan, Guangxi, Henan, Shaanxi, Gansu, and Hebei, with atotal investment of over 30 million CNY. This initiative has fundamentallyassisted more than 20,000 students and teachers in remote areas, withplans to gradually increase support based on needs.
Investment over
million CNY(accum.)
Establishment of
SuporPrimary Schools(accum.)
Over
20,000
students andteachers in remoteareas have beenassisted (accum.)
Supor Primary School
On the eve of the Children's Day, hundreds of Supor employees participated in the "Running for Kids" event, donating their steps convertedinto more than 30,000 CNY to assist children in need.
During the public welfare week in December, employee volunteers visited Qinglong Dasendian Supor Primary School in Hebei, offeringinterest classes in cooking, crafts, reading, and hosting to the children, spending joyful time together.
Volunteer Activity ExamplesCase
On the eve of the Children's Day, hundreds of Supor employees participated in the "Running for Kids" event, donating their steps converted intomore than 30,000 CNY to assist children in need.
Employee participation in teaching children's interest classes
Volunteer Activities and EmployeeParticipation
Supor collaborates with public welfare partners tocomprehensively carry out various activities beneficialto the growth of rural children, support the managementimprovement, curriculum optimization, and developmentalprogress of primary schools in mountainous areas. Theemployees of Supor actively participated in these activitiesas well.
Promoting Education EqualitySupor actively cooperates with rural education experts, educationalinstitutions, and public welfare organizations to explore teachertraining methods suited to the needs of rural schools in the west andprovide platforms for the growth and exchange of teachers at SuporPrimary Schools. The Company focuses on enriching educationalmethods and content, continuously promoting school managementimprovement, curriculum optimization, and developmental progress.To date, 10 sessions of rural teacher training have been conductedat Supor Primary Schools, involving over 200 core teachers in ruralareas in various educational training and exchange activities, layinga solid foundation for the long-term development of Supor PrimarySchools.
In the summer of 2023, the Supor Primary School Rural Teacher Exchange Program was resumed, with 41 rural teachers supported by theCompany coming to Hangzhou for educational exchanges.
Supor, in collaboration with public welfare partners, continues to o?er online live classes in arts, foreign languages, and science for 14 SuporPrimary Schools, enhancing the connection of students and teachers in mountainous areas with the outside world, ensuring that childrenthere also have access to quality education.
Education Assistance ExamplesCase
Teacher Exchange and Training Program
Online Courses
involving over
coreteachers in rural areas invarious educational training and
exchange activities
sessions of ruralteacher training have beenconducted at Supor Primary
Schools
7.2 Community
Co-constructionSupor Future Artist of Life
Research Study Activities
Supporting Quality Education
The Company is committed to the new philanthropic principleof "sharing a better life with each child". We persistentlyadvance our public welfare project, "Supor Future Artist ofLife", aiming to leverage our corporate business resources toencourage diverse life and labor education activities acrossschools. Our goal is to collectively nurture a new generationof young individuals who are future-oriented, passionateabout life, and caring towards their families.
As a member of the "Binjiang District Science and EducationAlliance" in Hangzhou, Supor actively promotes the initiationand perfection of corporate research and study functions.We have hosted numerous extracurricular research andstudy activities for local primary and secondary schools,with over 200 students visiting Supor in 2023. This not onlyserves as a form of corporate community service but alsorepresents our brand's commitment to the new generation.Guided by local educational policies, we support theenhancement of scientific interests and popular scienceeducation among the youth of surrounding communities,thereby promoting high-quality educational development.
Supor carries out labor education support work in schools, cities, and villages across various locations, tailoring its e?orts to local conditions. Weactively cooperate with schools in the design of labor Education Spaces, functional planning, and curriculum development, providing support interms of products, technology, and resources. To date, over 20 urban and rural schools across Hangzhou, Shaoxing, Lishui, Wuhan, Xingyi, andmore have received support, creating life education space and conducting life skills classes, enabling children to achieve better growth throughpractical experiences.
Students from Binjiang Experimental Primary School in Hangzhou embarked on a research and study tour to Supor. Under the guidance oftheir teachers, they learned about Supor's entrepreneurial journey, the principles of rice cooker manufacturing, and the production process,experiencing our smart products rsthand.
Visit to Supor by Binjiang Experimental Primary SchoolCase
Study Tour
In collaboration with Supor and other high-tech andconstruction companies, Wentao Primary School has created afull-scene cooking training classroom within the school. Suporemployees participate by guiding students in cooking andconducting safety training.
Supor Full-Scene Kitchen Creative Space at HangzhouWentao Primary School
Case
Education Space
7.3 Public Welfare Assistance
Rural Revitalization
The Company actively responds to the national policies of rural revitalization. Using schools as platforms, we engage in rural education practices,and carry out various benecial public welfare actions for the growth of rural children. We join hands with like-minded public welfare partners tocontribute to the realization of a better life and society in rural areas.
In October 2023, through the YouChange China Social Entrepreneur Foundation, the Company donated more than 250,000 water cups anddining utensils for children to kindergartens in rural areas of Yunnan, Guangxi, Guizhou, Chongqing, and more.
Donation of Materials to Rural AreasCase
Donating Water Cups and Dining Utensils to Kindergartens
Earthquake Relief WorkIn the face of natural disasters, the Company actively fullls its social responsibilities by participating in rescue and assistance e?orts to support disaster-stricken communities.
In December 2023, a sudden 6.2 magnitude earthquake hit Jishishan County in Linxia, Gansu, and its surrounding areas. Supor promptly responded and collaborated with the YouChange China Social EntrepreneurFoundation to donate 1,500 electric heaters and 1,500 thermal water kettles, bringing warmth and care to the a?ected residents.
Donating Earthquake Relief MaterialsCase
Donating Relief Materials
collaborated with the YouChangeChina Social EntrepreneurFoundation to donate1,500
electric heaters
and
1,500
thermal water kettles
Appendix
Climate Change Risk and Opportunity Analysis Table
Climate Change Risk AnalysisRisk Type Climate Risk Impact Description Supor's Mitigation Measures
Physical risks
Typhoon
Our bases, particularly those in China's coastalprovinces, are vulnerable to typhoons and otherextreme weather events, potentially leading toregional power outages or shortages, therebya?ecting production schedules or causing halts.
The Company adheres to strategies outlinedin the Responding to Climate Change:
China's Policies and Actions, enhancing ourclimate resilience through the establishmentof Environmental Emergency Plans.Concretely, we have set up a headquartersfor environmental emergencies, and managedincidents hierarchically to mitigate climate risksacross all bases. Notably, to manage electricalrisks, bases adopt staggered electricity usagepatterns. Moreover, a Business Continuity Plan(BCP) has been tailored for specic facilities toaddress extreme weather impacts.
Flood
The escalation of global warming amplifies waterrisk, increasing the frequency of flooding. TheCompany's factories in Hangzhou, Shaoxing, andYuhuan, Zhejiang Province, are exposed to floodrisks, which could damage production lines, storagefacilities, and electrical installations, leading tonancial losses.RisingTemperatures
Increased temperatures, particularly duringsummer, boost the demand for cooling in productionprocesses, elevating electricity consumption.Additionally, high temperatures may increaseemployee fatigue and the risk of heat-relatedillnesses.Sea LevelRise
The Company's primary production bases, locatedin coastal areas of Southeast and South China, facethreats from sea erosion and operational damage,potentially impacting the entire supply chain,especially coastal suppliers and partners.
Transitionalrisks
Policy andlegal risks
The evolution of national and regional legalframeworks introduces stringent climate changemitigation and adaptation requirements forenterprises, elevating potential compliance costsand litigation risks.
The Company monitors and tracks emerginglegislation diligently, ensuring proactivecompliance with new legal and regulatorystandards.EnvironmentalInformationDisclosure
The renement of carbon management and tradingschemes imposes higher environmental informationdisclosure demands from exchanges, capitalmarkets, and rating organizations, posing risks ofregulatory penalties and reputational damage.
The Company has put into place an internalenvironmental information managementsystem, enhancing regulation and auditprocesses to guarantee the accuracy andauthenticity of environmental disclosures.Furthermore, the Company engages in carbonand pollutant discharge trading, detailing ourcarbon footprint in the annual ESG report.
Risk Type Climate Risk Impact Description Supor's Mitigation Measures
Transitionalrisks
Technologicalinnovation risks
The development of low-carbon products necessitateseco-friendly materials and energy-e?cient technologies,presenting challenges in technological uncertainty andcost.
We invest in low-carbon product R&Dand energy-e?cient domestic appliances,fostering a culture of innovation throughcomprehensive incentive programs andcross-sectoral collaborations.Marketpreferences
Rising consumer awareness towards sustainableconsumption and carbon footprint reduction shiftsconsumers' preferences towards low-energy products.Failing to align with these expectations in product designand certication may risk customer attrition and revenueloss.
Our product design and manufacturingprocesses prioritize energy saving andenvironmental conservation, engagingin third-party certifications to align withconsumer expectations.Stakeholders'risingenvironmentalconcerns
As sustainability issues gain prominence, customers,investors, and other stakeholders increasingly focuson the Company's sustainability performance. Subpardisclosures may tarnish the corporate image andreputation, diminishing capital market recognition.
The Company emphasizes transparencyin our annual ESG report, truthfullydiscloses our ESG performance, andcontinuously ensures environmentalcompliance through robust environmentalmanagement practices.Climate Opportunity Identication
Climate Opportunity Opportunity Impact Description Countermeasures
Policy support andincentives
In pursuit of the country's "carbon peaking and carbonneutrality" goals, the government has introduced apackage of support and incentive policies in the eldsof energy efficiency, environmental protection, andrenewable energy. These may include tax reductions,technical support, subsidies, and facilitated marketaccess.
The Company remains vigilant to regional andnational policies related to sustainable development,climate change subsidies, tax reductions, andcarbon emission restrictions, and maintains closecooperation with governmental bodies throughcontinuous communication to capitalize on policyopportunities.
Low-carbon products
and services
Implementing low-carbon production solutions andlaunching a series of certified eco-friendly productscan tilt the market towards a low-carbon direction.Technology sharing and collaboration within theindustry, as well as potential low-carbon productionmodel sharing, will help further reduce production costs.
The Company has engaged in extensive cross-industry and organizational collaborations todrive the development of products and services,promoting resource and information sharing, andelevating the overall industry standard.
Renewable resource
utilization
Against the backdrop of potentially rising fossil fuelcosts, proactive planning and gradual adjustment of theenergy structure in production to favor green energycan secure long-term cost advantages. Furthermore,utilizing renewable energy signicantly can signicantlyreduce the Company's operational carbon footprint andgreenhouse gas emissions, thus enhancing corporateresponsibility and brand value.
The Company actively responds to the initiativefor high-quality development leap, acceleratingenergy transition and advancing the deployment ofrenewable energy. Our base in Yuhuan currentlyoperates a photovoltaic project expected togenerate 5 million kWh annually. The base inVietnam is installing photovoltaic equipment, with anexpected annual generation of 2.525 million kWh.
Market preferences
The intensication of global climate change scenarios,with increasingly frequent extreme cold and hotweather, has raised consumer interest in heatingand cooling appliances year by year. Additionally, theconsumer market is becoming increasingly aware ofthe environmental impact of their purchasing behaviors,prioritizing eco-friendly and low-energy products.
The Company strives to produce products thatsatisfy and meet consumer needs, and focuseson green transformation and upgrades in productmanufacturing and design. Using renewablematerials, energy-saving technologies, and activelypursuing relevant certifications demonstrate theCompany's sustainable approach.
Criteria No. Content Corresponding report sectionsGRI 2 seriesGeneralDisclosures
GRI 2-26Mechanisms for seeking advice and raising concerns 1.2 ESG ManagementGRI 2-27Compliance with laws and regulations Message from CEOGRI 2-28Membership associations3.1 Quality ManagementGRI 2-29Approach to stakeholder engagement1.2 ESG ManagementGRI 2-30Collective bargaining agreements 1.2 ESG ManagementGRI 3 seriesMaterial Topics
GRI 3-1Process to determine material topics1.2 ESG ManagementGRI 3-2List of material topics 1.2 ESG ManagementGRI 3-3Management of material topics 1.2 ESG Management
GRI 200 seriesEconomicDisclosures
GRI 201-1Direct economic value generated and distributedAwards and HonorsGRI 201-2
Financial implications and other risks and opportunities dueto climate change
5.1 Climate Action
GRI 201-3Dened benet plan obligations and other retirement plans6.2 Welfare SupportGRI 201-4Financial assistance received from governmentUndisclosedGRI 202-1
Ratios of standard entry level wage by gender compared tolocal
UndisclosedGRI 202-2
The proportion of senior managers hired from the localcommunity
UndisclosedGRI 203-1Infrastructure investment and services supported7.2 Community Co-constructionGRI 203-2Signicant indirect economic impact Key PerformanceGRI 204-1Proportion of spending on local suppliers UndisclosedGRI 205-1Operations assessed for risks related to corruption
2.3 Business Ethics and Clean
GovernanceGRI 205-2
Communication and training about anti-corruption policiesand procedures
2.3 Business Ethics and Clean
GovernanceGRI 205-3Conrmed incidents of corruption and actions taken
2.3 Business Ethics and Clean
GovernanceGRI 206-1
Legal actions for anti-competitive behavior, anti-trust, andmonopoly practices
2.3 Business Ethics and Clean
GovernanceGRI 207-1Approach to tax2.2 Risk ControlGRI 207-2Tax governance, control, and risk management 2.2 Risk ControlGRI 207-3
Stakeholder engagement and management of concernsrelated to tax
1.2 ESG Management
GRI 207-4Country-by-country reporting Undisclosed
Global Reporting Initiative (GRI Standards) Content IndexCriteria No. Content Corresponding report sections
GRI 2 seriesGeneralDisclosures
GRI 2-1Organizational details 1.1 OverviewGRI 2-2Entities included in the organization's sustainability reporting About this ReportGRI 2-3Reporting period, frequency of reporting and contact point About this ReportGRI 2-4Restatements of informationUndisclosedGRI 2-5External assuranceUndisclosedGRI 2-6Activities, value chains and other business relationships 1.1 OverviewGRI 2-7Employees 6.1 Rights and Interests ProtectionGRI 2-8Workers who are not employees6.1 Rights and Interests ProtectionGRI 2-9Governance structure and composition 2.1 Organizational StructureGRI 2-10Nomination and selection of the highest governing body 2.1 Organizational StructureGRI 2-11Chair of the highest governance body2.1 Organizational StructureGRI 2-12
Role of the highest governance body in overseeing themanagement of impacts
1.2 ESG Management
GRI 2-13Delegation of responsibility for managing impacts 1.2 ESG ManagementGRI 2-14Role of the highest governing body in sustainability reporting 1.2 ESG ManagementGRI 2-15Conicts of interest 2.2 Risk ControlGRI 2-16Communication of critical concerns 1.2 ESG ManagementGRI 2-17Collective knowledge of the highest governance body2.1 Organizational StructureGRI 2-18Evaluation of the performance of the highest governance body2.1 Organizational StructureGRI 2-19Remuneration policies 6.2 Welfare SupportGRI 2-20Process for determining remuneration 2.1 Organizational StructureGRI 2-21Annual total compensation ratio UndisclosedGRI 2-22Statement on sustainable development strategyMessage from CEOGRI 2-23Policy commitments
2.3 Business Ethics and Clean
GovernanceGRI 2-24Embedding policy commitmentsMessage from CEOGRI 2-25Processes to remediate negative impacts2.2 Risk Control
Criteria No. Content Corresponding report sections
GRI 300 seriesEnvironmentalDisclosures
GRI 306-1Waste generation and waste-related signicant impacts
5.2 Environmental-Friendly
OperationsGRI 306-2Management of waste-related signicant impacts
5.2 Environmental-Friendly
OperationsGRI 306-3Waste generated
5.2 Environmental-Friendly
OperationsGRI 306-4Wastes diverted from disposal
5.2 Environmental-Friendly
OperationsGRI 308-1New suppliers that were screened
4.2 Access, Monitoring, and
EliminationGRI 308-2
Negative environmental impacts in the supply chain andactions taken
4.4 Responsible Procurement
GRI 400 seriesSocial Disclosures
GRI 401-1New employee hires and employee Turnover6.1 Rights and Interests ProtectionGRI 401-2
Benets provided to full-time employees that are notprovided to temporary or part-time employees
6.2 Welfare Support
GRI 401-3Parental leave 6.2 Welfare SupportGRI 402-1Minimum notice periods regarding operational changesUndisclosedGRI 403-1Occupational Health and Safety Management System 6.4 Safety and HealthGRI 403-2
Hazard identication, risk assessment, and incidentinvestigation
6.4 Safety and Health
GRI 403-3Occupational health service6.4 Safety and HealthGRI 403-4
Worker participation, consultation, and communication onoccupational health and safety
6.4 Safety and Health
GRI 403-5Worker training on occupational health and safety6.4 Safety and HealthGRI 403-6Promotion of worker health6.4 Safety and HealthGRI 403-7
Prevention and mitigation of occupational health and safetyimpacts directly linked by business relationships
6.4 Safety and Health
GRI 403-8
Workers covered by an occupational health and safetymanagement system
6.4 Safety and Health
GRI 403-9Work-related injuries UndisclosedGRI 403-10Work-related ill health6.4 Safety and HealthGRI 404-1Average hours of training per employee per year 6.3 Training and GrowthGRI 404-2
Programs for upgrading employee skills and transitionassistance programs
6.4 Safety and Health
GRI 404-3
Percentage of employees receiving regular performanceand career development reviews
6.3 Training and Growth
Criteria No. Content Corresponding report sections
GRI 300 seriesEnvironmentalDisclosures
GRI 301-1Materials used by weight or volume5.4 Circular EconomyGRI 301-2Recycled input materials used 5.4 Circular EconomyGRI 301-3Reclaimed products and their packaging materials 5.4 Circular EconomyGRI 302-1Energy consumption within the organization 5.2 Environmental-Friendly OperationsGRI 302-2Energy consumption outside of the organization5.2 Environmental-Friendly OperationsGRI 302-3Energy intensity 5.2 Environmental-Friendly OperationsGRI 302-4Reduction of energy consumption 5.2 Environmental-Friendly OperationsGRI 302-5
Reductions in energy requirements of products andservices
5.2 Environmental-Friendly Operations
GRI 303-1Interactions with water as a shared Resource5.3 Resource ManagementGRI 303-2Management of water discharge-related impacts5.3 Resource ManagementGRI 303-3Water withdrawal 5.3 Resource ManagementGRI 303-4Water discharge5.3 Resource ManagementGRI 303-5Water consumption 5.3 Resource ManagementGRI 304-1
Operational sites owned, leased, managed in, oradjacent to, protected areas and areas of highbiodiversity value outside protected areas
UndisclosedGRI 304-2
Signicant impacts of biodiversity, products andservices on biodiversity
UndisclosedGRI 304-3Habitats protected or restoredUndisclosedGRI 304-4
IUCN Red List species and national conservation listspecies with habitats in areas a?ected by operations
UndisclosedGRI 305-1Direct (Scope 1) GHG emissions5.2 Environmental-Friendly OperationsGRI 305-2Energy indirect/Scope 2 GHG emissions5.2 Environmental-Friendly OperationsGRI 305-3Other indirect/Scope 3 GHG emissionsUndisclosedGRI 305-4GHG emission intensity UndisclosedGRI 305-5Reduction of GHG emissionsUndisclosedGRI 305-6Emissions of ozone-depleting substances (ODS) UndisclosedGRI 305-7
Nitrogen oxides (NOX), Sulfur oxides (SOX), and othersignicant air emissions
Undisclosed
Sustainability Accounting Standards Board (SASB) Index forthe Domestic Appliance Manufacturing Industry
Criteria No. Content Corresponding report sections
Product Safety
CG-AM-250a.1Number of recalls issued and total units recalled3.1 Quality ManagementCG-AM-250a.2
Discussion of process to identify and managesafety risks associated with the use of itsproducts
3.1 Quality Management
CG-AM-250a.3
Total amount of monetary losses as a result oflegal proceedings associated with product safety
3.1 Quality Management
Impact of productlife cycle on theenvironment
CG-AM-410a.1
Percentage of eligible products by revenuecertied to an energy e?ciency certication
UndisclosedCG-AM-410a.2
Percentage of eligible products by revenuecertied to an environmental product lifecyclestandard
UndisclosedCG-AM-410a.3
Description of e?orts to manage products’ end-of-life impacts
5.4 Circular Economy
Criteria No. Content Corresponding report sections
GRI 400 seriesSocial Disclosures
GRI 405-1Diversity of governance bodies and employees6.1 Rights and Interests ProtectionGRI 405-2
Ratio of basic salary and remuneration of women tomen
UndisclosedGRI 406-1
Incidents of discrimination and corrective actionstaken
6.1 Rights and Interests Protection
GRI 407-1
Operations and suppliers in which the right tofreedom of association and collective bargainingmay be at risk
4.1 Stable Supply
4.4 Responsible Procurement
GRI 408-1
Operations and suppliers at signicant risk forincidents of child labor
4.1 Stable Supply
4.4 Responsible Procurement
GRI 409-1
Operators and suppliers at signicant risk forincidents of forced or compulsory labor
4.1 Stable Supply
4.4 Responsible Procurement
GRI 411-1
Incidents of violations involving rights of indigenouspeoples
4.1 Stable Supply
4.4 Responsible Procurement
GRI 414-1
New suppliers that were screened using socialcriteria
4.3 Suppliers' Integrity and Business
EthicsGRI 415-1Political contributions UndisclosedGRI 416-1
Assessing the health and safety impacts of productand service categories
3.1 Quality Management
GRI 416-2
Incidents of non-compliance concerning the healthand safety impacts of products and services
3.1 Quality Management
GRI 417-1
Requirements for product and service informationand labeling
3.1 Quality Management
GRI 417-2
Incidents of non-compliance concerning productand service information and labeling
UndisclosedGRI 417-3
Incidents of non-compliance concerning marketingcommunications
UndisclosedGRI 418-1
Substantiated complaints concerning breaches ofcustomer privacy and losses of customer data
2.4 Cybersecurity, Information
Security, and personal information
Protection
Reader FeedbackDear readers,Greetings! We appreciate you taking the time to read this report amidst your busy schedule. To continuouslyenhance our sustainable development management and the disclosure of environmental, social, andgovernance (ESG) information disclosure, we sincerely welcome your valuable feedback and suggestions.Please assist by completing this page and returning it to us via the following methods.
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4. How do you nd the structure of this report?
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5. How would you rate the readability of this report?
□Good□Better□Average□Relatively poor□Poor
6. Which part of this report interests you the most?
□Corporate Governance□Products and Services□Sustainable Supply Chains□Environmental Responsibility□Putting People First□Social Contribution
Email: sustainability@supor.comAddress: Legal Department at 15F of Supor Building, No.1772 Jianghui Road, New & High TechDevelopment Zone, Hangzhou, China
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governance responsibility report:
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