2024 Environmental, Social and Governance ReportShanghai United Imaging Healthcare Co., Ltd.
381427200356
817890102
Introductionto the Report
About the ReportAbout United Imaging HealthcareKey Performance Indicatorsin 2024Management Statement
Sustainable DevelopmentManagement
Board Independence andDiversity18Materiality Assessment
ESG Management System17Stakeholders Engagement
Accessible andInclusive Healthcare
Promoting Medical EqualityAcross the GlobeAssisting in Building a “IndustrialTalent Chain”
Promoting Accessible Healthcarein Counties
Cutting-EdgeTechnology
Building Diverse Innovation MatrixDriving Products UpgradeCultivating Innovation Ecology
Lean Productsand Quality Service
Providing Premium ServiceImplementing ResponsiblePurchasingEnsuring Product Qualityand Safety
Equality, Diversityand Common Growth
58Protecting Employees’ Rights
and Interests
74Creating a Fulfilling Workplace
Ensuring Occupational Health70Listening to Employees
Empowering Employee Growth
Continuously Deepening
Talent Strategy
Assuming Responsibilities andJoining in Public Benet ActivitiesEngaging in Public WelfareActivitiesEngaging in Medical HealthKnowledge
8291
Clean Productionfor Green Development
Focusing on EnvironmentalManagementFocusing on Climate ChangeUndertaking EnvironmentalProtection
Compliant Operationfor Steady Development
Practicing Compliant OperationPreventing Data RisksImplementing ResponsibleMarketingProtecting Intellectual PropertyRights
Appendix
Index of Guidelines on Self-disciplineSupervision of Listed CompaniesNo. 14 - Sustainable DevelopmentReport (Provisional), GRI Standardsand United Nations SustainableDevelopment Goals (SDGs)105KPIs
Shanghai United Imaging Healthcare Co., Ltd. 2024Environmental, Social and Governance Report,as the third ESG report released by the Group,comprehensively demonstrates the practices andachievements in the environmental, social andgovernance fields in 2024, with an aim to providetransparent and detailed disclosure of informationto the stakeholders, including the government,shareholders, customers, suppliers, employeesand the media. This report has been prepared instrict compliance with the Rules Governing the Listing
of Stocks on the Science and Technology InnovationBoard of Shanghai Stock Exchange, the standardsof the Global Reporting Initiative (GRI), and theguidelines of the United Nations SustainableDevelopment Goals (SDGs), and covers the entireyear of 2024 in terms of main business operations,with appropriate retrospection of historical data toenhance comparability. All data have been rigorouslyreviewed internally to ensure authenticity andaccuracy. The report is published simultaneously inboth Chinese and English on the official websites of
the Shanghai Stock Exchange and the Group for easyaccess by global stakeholders. This report has beenreviewed and approved for publication by the Boardof Directors on April 25, 2025. We are committedto continuously improving the quality of the reportand actively promoting the implementation of thesustainable development strategy, and sincerelywelcome valuable suggestions and feedback from allsectors of the community.
Introductionto the Report
Management Statement
About the Report
In 2024, the global medical device manufacturingindustry was at a critical juncture for marketvalidation. On the one hand, as China’s institutionalmechanism for developing new quality productiveforces of medical devices improved rapidly, theindustry ushered in a “golden development period”.On the other hand, accelerating technologicaliteration, intensifying market competition, andtightening regulatory policies constantly posedchallenges, demanding us to adapt to changes andtake the lead in innovation-driven development.In this era brimming with both challenges andopportunities, we strive to fulfill our responsibilitiesfor future development. Guided by our mission, “ToBring Equal Healthcare for All”, we actively work toforge a community for human health.Health is a universal aspiration. In our quest toachieve medical equality and universal well-being,we have taken various measures to support theconstruction of the grass-roots medical system andpromote the development of county-level medicalservices. In 2024, we worked with all related partiesto provide high-quality medical resources forcounties such as Quanzhou of Guangxi, Shiyan ofHubei, Zhijiang of Hubei, and Hongdong of Shanxi. Tofulfill the responsibility of building a community forhuman health, we have provided high-end medicalequipment made in China, digital and intelligentmedical solutions and medical resources to Mexico,Malawi, Ethiopia and other countries and regions.We have also trained local medical professionals toeffectively improve local medical quality. To drive the
sustainable development of the medical industry, wehave intensified medical training programs, school-enterprise cooperation, international talent trainingand collaboration between industry, academia,research, and medical sectors. These efforts areaimed at building a strong industrial talent chain tosupport fair and accessible medical resources.Innovation in research and development is thecore driving force behind our development. Wecontinuously break through the boundariesof technological innovation through steadyinvestment in R&D and deep collaboration withglobal universities, hospitals, research institutions,and industrial partners. We continue to promoteproduct innovation in technology, application anddesign. During the reporting period, new productssuch as uMI Panorama, uLinac HalosTx, uMR Ultraand uAngio AVIVA were launched, which furtherconsolidated the complete technological ecologicaladvantage of “core components- complete systems-intelligent platforms” and were widely recognized bycustomers.We value the quality of products and services.Through a comprehensive quality managementsystem and advanced digital production technology,we ensure the safety, effectiveness, and stabilityof our offerings. Remaining customer-oriented,we continuously improve the customer servicemanagement system, enhance service responsespeed and quality, all in an effort to deliver anoutstanding customer service experience. At the
same time, we continue to strengthen supply chainmanagement and establish close relationships withour suppliers to jointly improve product quality andensure responsible purchasing.At United Imaging Healthcare, employees are crucialto our sustainable development. Therefore, weconstantly standardize employment management,expand diversified recruitment channels, and buildan inclusive and healthy working environment tosafeguard the legitimate rights and interests ofemployees. We keep promoting the growth and all-round development of employees by improving theirprofessional skills via our comprehensive learningand development system. To achieve commongrowth and progress, we have introduced a varietyof employee incentive mechanisms, allowing them toshare in our development achievements.Green development is integral to every aspect of ouroperations as we strive for sustainable development.We firmly practice the low-carbon concept ingreenhouse gas management, waste management(including waste gas, wastewater and industrialresidue), energy and resource management, andproduct lifecycle environmental management. Thisyear, we actively upgraded our system equipment,explored the use of photovoltaic and other cleanenergy sources, actively promoted green electricityprocurement, increased the proportion of renewableenergy use, implementing energy saving andemission reduction and helping to achieve thecarbon reduction target. Meanwhile, we keep
abreast of climate change, so that we can take diversemanagement measures to address climate risks, andseize climate opportunities during the transition.United Imaging Healthcare constantly improves therisk management to ensure consistent compliance withrelevant laws and regulations, and timely response tothe regulatory policies of the medical device industry.We continue to strengthen the compliance culture,focus on information security management, safeguardintellectual property rights, practice responsiblemarketing, and apply the responsible governanceacross all aspects of our operation, aiming to drive oursustainable and steady development.In the pursuit of excellence, we always bear in mindthat the success of an enterprise not only stems fromthe creation of economic value, but also lies in theadherence to and fulfillment of the environment,society and responsibility. In the future, we willcontinue to realize sustainable development throughpractical actions, driven by innovation and aimingat sustainability, to create more value for patients,customers and society.
About the Report
Shanghai United Imaging Healthcare Co., Ltd.has prepared the 2024 Environmental, Social andGovernance Report of Shanghai United ImagingHealthcare Co., Ltd. (hereinafter referred to as the“Report”) in accordance with the requirementsof relevant rules and reporting standards. This isthe third ESG report issued by Shanghai UnitedImaging Healthcare Co., Ltd. and is aimed atdisclosing the Group’s environmental, social andgovernance (hereinafter “ESG”) activities andachievements in 2024 to the stakeholders, includingthe government and regulatory authorities,shareholders and investors, customers, suppliersand partners, employees, communities and themedia in an objective, standardized, transparent andcomprehensive manner.
Reporting Scopeand BoundaryReporting scope of the Group: The content of the Reportcovers all main businesses of the Group. Unless otherwisestated, the performance indicators in the Report cover alloffices/production/R&D sites of the Group.
Report DisclosureData and cases in the Report are derived from officialdocuments and statistical reports of the Group, andreviewed by relevant departments. The currency in theReport is RMB. As some amounts and percentage numbersin the Report have been rounded, the total amounts maynot be the sum of the figures in some tables.
Access to the ReportThe Report is published in both English and simplifiedChinese. In case of any inconsistency in content, thesimplified Chinese version shall prevail. To supportenvironmental protection, the Report is published inelectronic form, which can be accessed and downloadedon SSE Information Disclosure Website (http://www.sse.com.cn/disclosure/listedinfo/announcement/) or UnitedImaging Healthcare’s official website (https://www.united-imaging.com/).Suggestions are welcomed through the following contactdetails. Your opinions will assist us in further refining theReport and enhance the Group’s ESG performance.Tel: 021-67076658E-mail: IR@united-imaging.comAddress: 2258 Chengbei Road, Jiading District, Shanghai201807, China.Abbreviation
Shanghai United Imaging Healthcare Co., Ltd. and itssubsidiariesUnited Imaging (Changzhou) Healthcare Co., Ltd.Wuhan United Imaging Healthcare Co., Ltd.United Imaging Healthcare North America, Inc.United Imaging Healthcare North America LLCUIH Technologies LLC
The Group, We, the Company, United Imaging Healthcare, UIHChangzhou Manufacturing FacilityWuhan Manufacturing FacilityUS Manufacturing Facility
AbbreviationReference
Reporting PeriodConrmation and Approval
The Report was approved by the Board of Directors (“theBoard”) of the Group on April 25, 2025.The Board commitsto supervising the content of the Report and ensuringthat it does not include any false records or misleadingstatements, and is responsible for the authenticity,accuracy and completeness of the content.Report publication frequency: The Report is releasedannually.Reporting timescale: From 1 January 2024 to 31 December2024. In order to enhance the comparability andcompleteness of the Report, some contents are retroactiveto previous years, as appropriate.
About the Report
Basis of Preparation
The Report is prepared mainly in accordance with theRules Governing the Listing of Stocks on the Science andTechnology Innovation Board of Shanghai Stock Exchange, theGuidelines on Self-discipline Supervision of Listed CompaniesNo. 14 - Sustainable Development Report (Provisional) , theSustainability Reporting Standards of the Global ReportingInitiative (GRI Standards) issued by the Global SustainabilityStandards Board (GSSB) and the United Nations’ Guide forBusiness Action on the Sustainable Development Goals (SDGs),to continuously improve the disclosure transparency ofthe Group’s sustainability-related information and respondto the stakeholders’ concern about the Group’s ESGmanagement and performance.
Key PerformanceIndicators in 2024
35.07
%
22.00
%
26.80
%
The total operating revenueof the company reached
1.36
The revenue from servicebusiness was
1,262Net profit attributable toshareholders of the listed company
48.54
%The gross profitmargin was
1.47
ptsYear-on-year increaseof gross profit margin
2.26
The investment in R&Damounted to
10.30
billion
billion
billionmillion
billion
2.27
The revenue from overseas businessrevenue
The year-on-year growth rateof the service business
The year-on-year growth rateof the overseas business
Proportion of service businessin the total revenue increased to
Proportion of overseas businessin the total revenue increased to
The proportion of the service businessin the total revenue increased to
13.16
%
3.79
pts
Financial PerformanceIndicatorsThe Group has made constant investment aroundR&D, technology, quality, marketing, service, supplychain and other business sectors to improve productand service quality and build a sound brand image,thus maintaining stable operation.
About the Report
Social Performance Indicators
获证并推向市场
120+款产品
Upholding the mission “To Bring Equal Healthcare for All”, the Groupactively develops innovative products, and improves the efficiency ofmedical resources to promote the accessibility of medical services.Moreover, the Group is devoted to philanthropy, and cares about thewell-being of employees and communities, thereby fully fulfilling itssocial responsibilities.
Cumulative total of patent applications
9,300+
Number of invention patent applications
Total certified and launched products
140+Products with CE MDD/MDR certifications: 46Products with FDA (510K) approvals: 49
7,700+Over 3,400 invention patents have been granted
85+85+
Countries and regions covered
3,2713,271R&D employeesNew employees recruited: 1,600+
8,100+8,100+Total employees in more than 30 branches,subsidiaries and offices worldwide
Public welfare donations
million
17.1511
Total training hours
362,457.98
Covering training in business ethics, anti-corruption,responsible marketing, information security, etc.Quality audits and inspections passed
Pass rate for audits: 100%
About the Report「Key Performance Indicators in 2024」
Scope 3 GHG emissions302,843.64 tCO
e
Using 2023 as the base year,carbon emission intensityper unit of revenue reduction target by 2035
%
Scope 1 and Scope 2GHG emissions (market-based)
54,443.92tCO
e
Down by 21,000 tCO
e, percentage reductionin Scope 1 and Scope 2 GHG emissions-28%
Water consumption
272,408 tonnes
Water consumption intensity
26.45
T/RMB million
35.98
GJ/RMB millionEnergy consumption intensity
Energy consumption370,557.75GJScope 1 and Scope 2 GHG emissions intensity(market-based)
5.29
tCO
e/RMB million
The Group keeps promoting green and low-carbon development byimplementing diverse energy-saving renovations and exploring innovativegreen production, thereby contributing to the steady advancement of the“dual carbon” strategic goal.
Environmental Performance Indicators
About the Report「Key Performance Indicators in 2024」
About United ImagingHealthcare
United Imaging Healthcare (stock code: 688271.SH) was established in 2011, with its headquarterslocated in Shanghai. The Company has also set upregional headquarters and R&D centers in the UnitedStates, the Netherlands, Morocco, and Malaysia,and has arranged production facilities in Shanghai,Changzhou, Wuhan, and Houston, USA, establishinga global network for research and development,production, and service.We are committed to providing global customerswith high-performance medical imaging equipment,radiation therapy products, life science instruments,and digital and intelligent medical solutions. As
更多详情，请浏览公司的官方网站和官方微信官方网站：www.united-imaging.com
of the end of the reporting period, the Group hadcumulatively launched more than 140 productsto the market, which were used by over 14,000medical and scientific research institutions in morethan 85 countries and regions around the world.Through deep collaboration with global universities,hospitals, research institutions, and industrialpartners, we continuously break through theboundaries of technological innovation, acceleratethe advancement of precision medicine and forward-looking scientific research, and continuously enhancethe accessibility of high-end medical equipment andservices worldwide.
For more information, please visit the Company’s official website and official WeChat.Official website: www.united-imaging.com
VISIONLeading Healthcare InnovationMISSIONTo Bring Equal Healthcare for AllPROMISEPassion for Change
About the Report
United Imaging HealthcareDevelopment Milestones
2011Shanghai United Imaging Healthcare Co., Ltd.was formally founded.
2016
Changzhou Manufacturing Facility was formallyput into use, functioning as an intelligent medicaldevice manufacturing base, covering an area ofapproximately 230,000 square meters.
2018UIH North American Headquarters wasestablished in Houston, Texas, with an area ofapproximately 9,000 square meters, providingR&D, production, marketing functions.The Company debuted at the Radiological Societyof North America (RSNA) with its full line ofproducts, and its exhibition scale, exhibit varietyand number of listed papers hit the historicalrecords in China’s medical imaging equipmentindustry, embarking a journey to globalization inall respects.
2013North America Research and Development Centerwas established in Houston, Texas, USA.
2020
The Company used its professionalism and hardwork to fulfill the mission and responsibility as alarge Chinese enterprise, by sending emergency aidto all provinces in China and more than 30 countriesaround the world, fighting against the global publichealth challenges.
2017series A financing of RMB 3.333 billion wascompleted, with a post-investment valuation ofapproximately RMB 33.333 billion, marking thelargest single private financing in China’s medicaldevice industry in the current year.
2014
UIH High-end Medical Device Industrial Base wasbuilt in Shanghai, covering an area of 120,000square meters, which provides powerful supportto the upgrading and development of medicalhealth industry in China.The brand and full product line of United ImagingHealthcare were officially announced and enteredthe market.
2023
United Imaging Healthcare launched nearly 120products on the market, with operating revenueexceeding RMB 10 billion, and more than 30subsidiaries and offices worldwide. We made ourdebut at the European Congress of Radiology(ECR), marking our official entry into the Europeanmarket.
2015
U+ online medical strategy was established toprovide a series of medical information solutionsfor cloud-based healthcare services, therebypromoting the development of tiered system ofdiagnosis and treatment in China.
2021
Wuhan Manufacturing Facility was officiallyopened, and the base integrates R&D, productionand operation, with a total area of more than200,000 square meters.
2022
Shanghai United Imaging Healthcare Co., Ltd.was listed on Science and Technology InnovationBoard (STAR Market) of Shanghai Stock Exchange.
2024
The Company established the Europeanheadquarters in Rotterdam, the Netherlands. Byenhancing our marketing, service, and researchand development capabilities, we have beenaccelerating globalization and expanding thebrand’s influence in the European market, aimingto provide regional customers with higher-qualityproducts and services.
About the Report「About United Imaging Healthcare」
Awards and RecognitionsInnovation
Image of the Year 2024 - the image combination of the uptake of targeted tracers in specific brain nuclei shown byNeuroEXPLORER PET/CTHubei Provincial Science and Technology Progress Award, the first prize - The project of “Development and Applicationof Human Multi-Nuclear Magnetic Resonance (MRI) Equipment for Major Lung Diseases”Shaanxi Provincial Science and Technology Progress Award, the first prize - The project of “New MRI Technology forNeonatal Brain Development and White Matter Damage”Beijing Science and Technology Progress Award, the second prize - The project of “Research and Development andClinical Application of AI-based Brain Magnetic Resonance Imaging Technology”uRT-linac 506c selected as the “Promotion and Application Project of High-end Medical Equipment in 2024”uAngio 960 selected into the third batch of Shanghai Biomedicine “New and Excellent Equipment” Product CataloguMammo 890i selected into the third batch of Shanghai Biomedicine “New and Excellent Equipment” Product CatalogOur technology development and model innovation of thoracic tumor radiotherapy won the Science and TechnologyAwards of CACA5G+ Intelligent Radiotherapy Cloud Pilot Project selected into the “5G+ Healthcare Application Pilot Projects”
Annual Meeting of the Society of Nuclear Medicine andMolecular Imaging (SNMMI)Hubei Provincial People’s Government
The People’s Government of Beijing MunicipalityMinistry of Industry and Information Technology of the PRC,National Health Commission of the PRCScience and Technology Commission of Shanghai MunicipalityScience and Technology Commission of Shanghai MunicipalityChina Anti-Cancer AssociationNational Health Commission of the PRC
The People’s Government of Shaanxi Province
Issuing AuthorityAwards and Recognitions
About the Report「About United Imaging Healthcare」
Employer Branding
2024 NFuture’s Most Favored Campus RecruitmentEmployer for Tech TalentShanghai Zhipin Foundation Outstanding CharityPartner of the Year
nowcoder.comMolecular Imaging (SNMMI)BOSS Zhipin
Issuing AuthorityAwards and RecognitionsESG-related
MSCI ESG Rating Awarded Rating ARanked in the top 15% of global companies in thepeers in S&P Global CSA 2024Carbon Disclosure Project (CDP) Climate and WaterQuestionnaire 2024 Rating B(Management Level)ESG Golden Bull Award Top 100ESG Investment Value Top 100Annual Excellent Public Welfare Partner
MSCIS&P GlobalCarbon Disclosure Project (CDP)China Securities Journalstockstar.comShanghai Zhipin Foundation
Issuing AuthorityAwards and Recognitions
About the Report「About United Imaging Healthcare」
Corporate Inuence-related
2024 Most Innovative STAR Market ListedCompanyFortune Tech 50Outstanding IR Team of the YearPioneer of the Year for Going Global2024 Index of China’s Top 20 Emerging BrandsGoing AbroadTop 100 Most Admired Companies 2023 - 20242024 Globalization Emerging Brands TOP 30
Awards and Recognitions
Chinastarmarket.cnFortuneGelonghuiTMTPostHaiwainetEconomic ObserverEqualOcean
Issuing Authority
About the Report「About United Imaging Healthcare」
United Imaging Healthcare is deeply committed to social responsibility.Embracing the noble mission, “To Bring Equal Healthcare for All”, we steadfastlypursue our corporate vision of “Leading Healthcare Innovation” and upholdour brand commitment to “perceive, create, and engage with compassion”. Byformulating a clear sustainable development strategy and refining the sustainabledevelopment management system, we integrate the concept of sustainabledevelopment into every aspect of our business operations. This ensures thatwe fulfill social responsibilities and drive the sustainable development of thehealthcare industry, while pursuing economic benefits.
Sustainable DevelopmentManagement
ESG ManagementSystemWe value ESG management as the cornerstone of our sustainabledevelopment. Our daily practices are in line with ESG principles. Byadhering to all pertinent laws, regulations, and compliance standards,we continuously enhance our ESG governance structure, tailored to theunique aspects of our business operations. We have established a three-level governance framework spanning decision-making, management,and execution levels. Specifically, the decision-making level is responsiblefor setting the strategic direction of ESG, the management levelfocuses on detailing tasks and overseeing their implementation, andthe execution level ensures that the ESG principles are integrated intospecific business operations and daily activities. This top-down, level-by-level approach guarantees the efficient operation and risk control of theGroup, effectively driving the achievement of sustainable developmentgoals.To ensure that the leadership team’s objectives are closely aligned withthe vision and strategic goals of sustainable development, in 2024, we
adjusted our compensation policy to formally incorporate sustainabledevelopment targets into the individual evaluation system for membersof the Management Committee. Specifically, 5% of the evaluation weightfor the Management Committee members is directly linked to “ESGperformance improvement”. This adjustment reinforces our commitmentto ESG performance, and drives positive changes in key ESG areas,creating long-term value for all stakeholders.At the same time, the Group has established regulations such as theCadre Management System and the Authority and Responsibility Matrixto strengthen shareholder oversight of executive compensation. Wealso actively promote the development of a compensation clawbackand malus mechanism to further refine corporate governance. Thesemeasures ensure that the actions of management are aligned with theinterests of the Group and shareholders. If directors, supervisors, orsenior management cause losses to the Group or investors due to theiractions, they are legally liable for compensation. In such cases, United
Specifically, the Management Committee’s evaluationweight tied to ESG performance improvement is
5%
Imaging Healthcare reserves the right to suspend their salaries andallowances. For those with indirect shareholdings, cash dividends maybe deducted. If the annual distribution has already been completed,the deduction will be applied in the following year. We continuouslystrengthen incentive and constraint mechanisms for management toensure their diligence and responsibility, thereby promoting the Group’ssteady development.
决策层The Board of Directors of United Imaging Healthcare serves as thehighest governing body for the Group’s ESG management, responsiblefor devising the overarching ESG strategic plan and conducting regularevaluations to ensure the effective and high-quality managementof ESG initiatives. The Strategy and Social Responsibility Committee,operating under the purview of the Board of Directors, providesregular updates to the Board of Directors, and undertakes researchand proposes ESG decisions and policies. It oversees and assesses theGroup’s fulfillment of ESG obligations, and reviews the ESG reports.
Decision-making levelManagement level
The Group’s management, guided by the Board of Directors and theStrategy and Social Responsibility Committee, manages various ESGtasks in detail. Based on overall ESG planning, they drive relevantdepartments to execute specific assignments and regularly report theprogress of each task to the Board of Directors and the Strategy andSocial Responsibility Committee, ensuring the steady advancement ofESG initiatives.
Execution level
Guided by the ESG management concept, all functional departmentsand branches support the execution of various ESG tasks accordingto the requirements of management, and work in concert to fullyimplement the Company’s ESG strategy.
Sustainable Development Management
Board Independenceand DiversityWe continuously refine the working mechanism for independentdirectors by appointing an Independent Lead Director to fully leveragetheir proactive role in corporate governance. In 2024, we revised fourkey policies: the Board Audit Committee Work Rules, the Board Strategyand Social Responsibility Committee Work Rules, the Independent DirectorWork System, and the Independent Director Special Meeting System.These policies clearly define the establishment and responsibilities ofthe Lead Independent Director. On August 29, 2024, the 11th meetingof United Imaging Healthcare’s second Board of Directors consideredand approved the relevant amendments and elected Mr. Wang Shaofeias the Independent Lead Director of the second Board of Directors ofthe Group. According to the provisions of the system, the IndependentLead Director is responsible for convening and presiding over specialmeetings of independent directors, soliciting their recommendationsand communicating with senior management. They also proposeagendas for special committees, organize research on relevantindependent director policies, and suggest revisions. These effectivelystandardize the conduct of independent directors, safeguard theoverall interests of the listed company, and protect the legitimate
rights and interests of shareholders. The optimization of the systemfurther strengthens the independence and supervisory functions ofthe independent directors, ensures the fairness and scientificity of thedecision-making of the Board of Directors, and effectively safeguardsthe interests of the listed company as a whole and protects thelegitimate rights and interests of the shareholders. For more details,please refer to the Independent Director Work System
※
disclosed by theGroup on the website of Shanghai Stock Exchange (www.sse.com.cn).In addition, United Imaging Healthcare deeply recognizes thatthe diversity and professionalism of the Board are crucial for oursustainable development and sound governance. We continuouslystrive to build a diverse and inclusive Board in terms of gender, age,cultural background, and professional experience. Leveraging theirmulti-dimensional perspectives and rich experience, we ensurecomprehensive considerations for complex decision-making andstrategic formulation. The Board of United Imaging Healthcarecomprises members with diverse nationalities and culturalbackgrounds, and expertise spanning multiple disciplines such asbiomedical engineering, physics, law, and financial management. Theirprofessional experiences include roles at globally leading companiesand academic institutions. This diverse and professional backgroundenables the Board to ensure that the Group’s policies align withinternational standards and best practices. Additionally, it allows formore effective oversight and guidance of management, enhancing
the quality and transparency of governance. We also place significantemphasis on gender diversity. Currently, there are a number offemale executives in our management team, fully embodying ourcommitment to gender-diverse leadership.We also attach great importance to the diversified capacity buildingof directors, and actively encourages the members of the Board toparticipate in various types of professional skills enhancement andcompliance trainings, covering national policies, securities marketlaws and regulations, operational mechanisms, corporate systems,and topics related to the environment and social responsibility (e.g.,climate change). Through these trainings, the compliance awarenessand ability of the members of the Board of Directors to perform theirduties have been effectively enhanced. In 2024, members of theBoard attended a total of two annual trainings, one of which focusedon business ethics compliance, with an emphasis on the latest anti-corruption related regulations and compliance requirements
※※.The other training was focused on the carbon emission reductionproject of United Imaging Healthcare, which explored in-depth theGroup’s carbon emission reduction targets, carbon neutrality pathand zero carbon management practices, covering the core topics ofclimate change response, carbon emission management and productresponsibility, and further enhanced the professional competence ofthe members of the Board in terms of sustainable governance.
※※※Independent Director Work System: https://static.sse.com.cn/disclosure/listedinfo/announcement/c/new/2023-12-30/688271_20231230_5BIY.pdfFor more information on the Board’s business ethics training, please refer to the “Practice Compliant Operation” section of this report.
Sustainable Development Management
United Imaging Healthcare formulates the Group’ssustainable development strategies largely based onthe expectations and demands of all stakeholders.Through diverse communication channels suchas telephone, email, investor relations interactiveplatforms, the “Investor Relations” section onthe Group’s official website, media interviews,and performance briefings, we actively engagewith stakeholders by publishing announcements,conducting e-interactive Q&A and organizing roadshow and reverse road show activities. These effortsaim to strengthen communication and exchangewith governments and regulators, shareholdersand investors, customers, suppliers and partners,
StakeholdersEngagement
employees, communities, media and otherstakeholders. We also actively collect and addressthe key concerns of all parties.As a leading corporation in the field of high-endmedical imaging equipment and radiotherapyequipment, United Imaging Healthcare iscontinuously improving medical devices andservices and assuming social responsibilities forstronger enterprise competitiveness and betterenterprise image. We also strive to achieve win-winoutcomes with our stakeholders and make greatercontributions to the global healthcare industry.
StakeholdersExpectations
and Demands
Communicationand ResponseGovernmentsand Regulators
Compliance operationEconomic developmentEnvironmental protectionSocial responsibility
Operating in compliance with the lawsTax complianceGreen operationResponse to policies
Shareholdersand Investors
Governance structureOperating performanceInvestor relationsIntellectual propertyInnovative products
Standard governanceProfit distributionInformation disclosureIntellectual property protectionR&D and innovation system
Customers
Product qualitySafety useQuality serviceInnovative products
Quality and safety system establishmentResponsible marketingCustomer service managementR&D and innovation system
Suppliersand Partners
Fairness and transparencySupplier managementMarketing managementMutual benefit and win-win results
Fair opportunityResponsible purchasingIntegrityIndustry communication activities
Employees
Protection of essential rights and interestsHealth and safetyTalent introduction and retentionDiversity and equality opportunityEmployee training and development
Legal and compliant employmentWork safety managementRemuneration performance andpromotion managementEmployee care activitiesDiversified employee trainingCommunitiesand Media
Information disclosurePublic communicationSocial responsibility
Proactively releasing informationMedia and public communicationSupporting rural revitalizationProvision of inclusive productsMedical assistance services
Sustainable Development Management
MaterialityAssessment
Having realized the importance of integrating the philosophy of sustainabledevelopment into the enterprise long-term strategies and plans, United ImagingHealthcare is continuously promoting sustainable development on the basisof steady development of our business. Building upon our past years’ ESGmanagement performance and outstanding practices within the industry,we have further refined and updated our list of ESG priorities. In order tocomprehensively understand and objectively assess the significance of ESGtopics, we leverage our annual ESG management performance, outstandingpractices within the industry, and internal and external stakeholders' feedback.In addition, external professional consultants were engaged to conduct in-depthanalysis and evaluation to rank the materiality of ESG topics for the currentyear and an ESG materiality matrix was generated to serve as the referencefor strategic decision-making and sustainable development management. Thematrix helps us focus on key and difficult ESG issues and move ahead towardsustainable development.
Extremely HighImportance to the Stakeholders
HighExtremely HighImportance to the CompanyHigh
Resource Usage Management
Carbon Emission and Energy ManagementInclusion and Diversity
Responsible Supply ChainRisk ManagementCompliance Operation
Employee Rights and Benefits
EHS ManagementResponsible MarketingIndustry Development
Customer ServiceBusiness EthicsInclusive Healthcare
IntellectualProperty ProtectionPrecision HealthcareInnovative Smart Healthcare
Information SecurityProduct Quality and SafetyQuality of Product Service
R&D and InnovationCollaboration between Industry, Academia,
Research, and Medical sectors
United Imaging's Materiality Matrix
Sustainable Development Management
Based on the results of materiality assessment, the focus areas of our ESG management include:
PromotingAccessibleHealthcare
Extend our products and services to a broader range ofpeople and regions, and ensure healthcare for all citizens.
Cultivating a WorkingEnvironment of Equality,Diversity, Harmony andProsperity
Safeguard employees’ legitimate rights and interests,support employees’ growth and development, and createa warm, happy and progressive workplace.EnhancingInnovationPractices
Elevate product technology and innovation, enhancecollaborations and exchanges in research anddevelopment, and contribute to continuous progress andinnovation in medical technology.
Practicing Greenand Low-CarbonOperations
Actively address climate challenges, improve energyefficiency and emission reduction efforts, optimizecarbon management throughout the product lifecycle,and contribute to the “dual carbon” goal.PrioritizingProduct QualityManagement.
Enhance customer service quality, fully implementresponsible procurement, and collaborate with partnersto establish a healthy industry ecosystem.
Actively UndertakingCorporate SocialResponsibility
Engage in philanthropy and charity, adhere to industrymissions, and promote medical science popularization toimprove overall public health consciousness.
We improve our ESG system and ESG operating framework and strengthen ourmanagement and monitoring efforts related to the aforementioned areas. Weadhere to United Imaging Healthcare’s ESG commitments to realize sustainabledevelopment.
Sustainable Development Management「Materiality Assessment」
Accessible andInclusive Healthcare
United Imaging Healthcare, as a crucial partof China’s medical technology development, iscommitted to promoting the balanced developmentof medical resources. Paying close attention tothe immediate demand for high-quality medicaldevelopment in counties, we continuously organize“Changes in County Area” seminars to discuss theessence of county medical development. We activelypromote digital and intelligent healthcare solutionsworldwide to advance local medical capabilities.
The Group works closely with universities, researchinstitutions and medical institutions to realize thedeep integration of industry, academia, researchand medicine. The cooperation involves in frontierresearch and technological innovation, rapidapplication of research achievements, and medicaltechnological progress. We also organize medicaltalent training and academic exchanges to enhancethe professionalism and quality of talents in themedical industry.
Focusing on county healthcare development, UnitedImaging Healthcare continuously organizes mobilehealthcare charity activities for public benefits, enhancingthe county healthcare services. In Quanzhou County,Guilin City, Guangxi, local teachers in remote mountainousregions are faced with work fatigue and poor access tohealthcare. To protect physical and mental health of allvillage teachers in Quanzhou County, United ImagingHealth, together with Guilin Hospital of the SecondXiangya Hospital of the Central South University, providedhundreds of local teachers with free physical examination.The examination covered pulmonary nodules, coronaryheart diseases, chronic obstructive pulmonary diseases,
Changes in County Area - Mobile Healthcare EnablesResidents in Counties to Take High-Quality MedicalExaminations at Doors
rarefaction of bone, bone abnormality, lymph glandabnormality and oesophagus abnormality, as well asmultiple eye disease screening. This demonstrated ourdevotion to providing medical support to rural education.In addition, United Imaging Health joined hands withthe Sinopharm Dongfeng General Hospital to carry outa public health screening activity in Shiyan City, HubeiProvince. The activity cared about the health of the localleft-behind elderly with an emphasis on disease screeningfor those at high risk of tumors. It helped residents intowns access quick and professional tumor screeningservice locally and extended good medical resources tocounties.
The People’s Hospital of Xinxing County, founded in 1931,is the only tertiary general hospital in Xinxing County. It isalso a standard national chest pain center and provincialstroke prevention center and is included in the List of theFirst Batch of County Hospitals of the “Thousand CountyProject”. United Imaging Healthcare provided the hospitalwith high-end imaging equipment and AI software tostrengthen its first-aid efficiency and ability of precisetreatment and diagnosis. After the project was carriedout, the chest pain center has significantly shortened the
Assisting the People’s Hospital of Xinxing County in BuildingEmergency Medical Care Centers for Five Diseases to ImproveBoth Quality and Efciency of Local Medical Care Services
In the context of implementing the Strategyof Healthy China and deepening the reformof medical and health system, United ImagingHealthcare actively acts upon national policies,and assumes our social responsibilities andmissions. We are dedicated to making high-
Promoting AccessibleHealthcare in Counties
quality medical resources accessible to villagesand building the county medical community. Withthese efforts, we provide a wider range of grass-roots with more convenient and efficient diagnosisand treatment, so as to improve county medicalservices.
D to W time to 56.8 minutes, far lower than the nationalstandard of 90 minutes; the stroke prevention centerhas reduced its DNT median to 30 minutes, less than thenational requirement of 40 minutes; the trauma centerhas increased its fracture diagnosis efficiency by 50%. Allthose efforts have enhanced not only the medical serviceefficiency, but also the first-aid capabilities of XinxingCounty, and played an important role in improving thehealth of local residents.
Accessible and Inclusive Healthcare
Deeply Participating in Hubei “323”Health Campaign to Createthe “City-County-Town”Regional Stroke Prevention System
Helping the Traditional Chinese Medicine Hospital of Hongdong County,Shanxi Province to Create a New Cardiovascular Disease Center toEnable “Local Residents to Receive the Treatment for Serious DiseasesWithin the County”United Imaging Healthcare equipped township healthcenters in Zhijiang City, the pilot city of Hubei “323” HealthCampaign, with intelligent CT equipment. The healthcenters have realized vertical coordination in strokeprevention by virtue of 5G, cloud computing, AI and otheradvanced technologies. As a result, the township healthcenters have the ability to diagnose and treat strokes. Asof October 2024, health centers throughout all towns hadcompleted a total of 99 cases of intravenous thrombolytic
As a county-level tertiary traditional Chinese medicinehospital, the Traditional Chinese Medicine Hospital ofHongdong County, Shanxi Province was unable to providepatients suffering from chest pain with first-aid treatmentor interventional therapy without sufficient equipment.United Imaging Healthcare assisted the TraditionalChinese Medicine Hospital of Hongdong County inestablishing the model of integrated cardiovasculardiagnosis and treatment. We provided the hospital withvarious equipment such as uCT 968, uAngio 960, coronary
therapies and innovated the model of diagnosing andtreating strokes for counties. In this way, the model haslessened people’s burden of “falling back into povertydue to illness and becoming disabled due to illness” andprovided precious experience in establishing the primary-level brain stroke prevention system. United ImagingHealthcare empowers primary-level health centers withtechnologies to provide more equal healthcare services,contributing to rural revitalization.
CTA and coronary FFR, which increased the numberof examinations on common cardiovascular diseaseslike coronary heart disease and high-pressure blood.We also helped the department of cardiovascular buildthe platform for PCI interventions and congenital heartdisease interventions, with which emergency patientswith chest pain can be admitted and treated. By doingso, we contribute to realizing the goal of “Enabling LocalResidents to Receive the Treatment for Serious DiseasesWithin Hongdong County to Make It a Happy Hometown”.
Accessible and Inclusive Healthcare「Promoting Accessible Healthcare in Counties」
Digital PET Helps Children’s Hospital of Mexico Acceleratethe Diagnosis and Treatment of Children’s Serious Diseasesand Conduct Forward-looking Study on the DiseasesChildren’s Hospital of Mexico is a specialized children’shospital directly affiliated to Mexico Ministry of Healthand engages in healthcare, education and research. Ourdigital PET/CT equipment has been used by the hospital,improving its ability to diagnose and treat and studychildren’s serious diseases. In July 2024, a number ofmedical experts and industry participants gathered atthe hospital to celebrate the access of new equipment.They also discussed about technology and performance,diagnosis and treatment of serious diseases, patient
experience and international research cooperation. Inaddition, United Imaging Healthcare also designed a“Finding Nemo” themed room for the hospital to helpsoothe children during examinations, thereby improvingthe accuracy of examinations and the efficiency ofdoctors. With independent innovation and high standards,United Imaging Healthcare works with global well-knownuniversities and medical institutions to improve healthcareservices in Latin America and hit the goal of “To BringEqual Healthcare for All”.
Helping Malawi Improve Its Healthcare Servicewith a Series of Digital Medical EquipmentIn Malawi, medical institutions are often unable to providepatients with immediate examinations and treatmentdue to equipment shortage. Under the Malawi HealthProject by the World Bank, United Imaging Healthcareprovided the country with uDR 596i, a piece of advancedX-ray equipment which greatly improves the examinationefficiency by shortening a single examination time from 10minutes to 2 minutes. The equipment also presents clearerimages and helps doctors diagnose diseases precisely. Our
engineers stayed in Malawi for more than half a year. Inaddition to maintaining the equipment, they also taughtlocal engineers how to use the equipment during theirstay. As a result, local medical staff greatly enhanced theirtechnological ability. Our digital medical equipment hasbeen used in more than 20 hospitals in Malawi, greatlyreducing the local healthcare resource pressure andprotecting the health of the people of Malawi. Our effortshave advanced global medical resource equality.
Promoting Medical EqualityAcross the Globe
Against the backdrop of a global shortage anduneven distribution of healthcare resources,strengthening inter-country healthcarecooperation and sharing has become an
important way to enhance the capacity of globalhealth governance. We actively respond tothe national call to bring Chinese-made high-end medical equipment and digital medical
solutions to the world. By doing so, we have made medicaltechnologies accessible to a wider range of people andeffectively improve local medical care. We have made majorcontributions to global healthcare.
Accessible and Inclusive Healthcare
Ethiopia’s medical system hardly satisfies the need for diagnosis and treatmentof diabetes, high blood pressure, obesity and other chronic diseases. Since 2022,United Imaging Healthcare has worked with Washington Hospital in Ethiopiaand provided the hospital with a series of high-end medical equipment suchas CT and MR. Those equipment with excellent images and performance hassignificantly relieved the hospital’s pressure of scanning and promoted precisediagnosis. In addition, both parties cooperate with Washington University Schoolof Medicine in clinic research and talent cultivation to improve specializeddiagnosis and treatment. Currently, the cooperative cardiac MRI project inprogress is expected to fill the gap in this field and makes the hospital becomethe first provider of cardiac MRI service in Ethiopia. In the future, a series ofhigh-end equipment and platforms, such as uMR Omega, uMI Vista, uRT-linac 506c, uMammo 890i, uOmnispace will be used in the tumor center andcardiovascular center of the hospital under the second-phase construction.Through these efforts, United Imaging Healthcare continuously promotes thesustainable development of Ethiopia’s healthcare system and contributes to theimprovement of the health of Ethiopian people.
Setting an Example for China-Africa CollaborativeHealthcare Initiative by Working with WashingtonHospital in Ethiopia
Accessible and Inclusive Healthcare「Promoting Medical Equality Across the Globe」
Talents are the important impetus for the innovationand sustainable development in the medicalindustry. Recognizing the importance of talents,United Imaging Healthcare is committed to buildinga team of high-quality and professional medicaltalents, driving the development of the healthcareindustry. We also provide professional medicaltraining to help our employees understand cutting-edge medical technologies and improve theirservice quality and efficiency. At the same time, weare carrying out an international talent cultivationprogram by which our employees can broadentheir horizons and learn global medical knowledge.The program aims at laying a solid foundation forour international development and global medicalcooperation.
Assisting inBuilding a“IndustrialTalent Chain”
To break the bottleneck in radioactive medicine, United Imaging Healthcare and WenzhouMedical University initiated the “Qingyun Plan” - the first radiotherapy talent cultivationprogram in the Yangtze River Delta region. Through the full integration of university-enterprise resources and implementation of five measures, including shared teachingpractice and provision of more employment opportunities, we support the growth of China’shighly skilled versatile radiotherapy professionals. The “Smart Radiotherapy SoftwareTeaching Lab” was put into use in this year, and United Imaging Healthcare donated 16radiotherapy systems and 16 radiotherapy information management systems for thepurpose of teaching to create a simulative clinic environment for students. Instructed bymentors from United Imaging Healthcare, students learned how to use the radiotherapysoftware and system, effectively improving their radiotherapy-related practical skills. Wehave assisted in forming a closed-loop talent cultivation model of “theoretical study at school+ simulation in the laboratory + clinical practice”, gathering momentum for the long-termhealthy development of China’s radiotherapy industry.
Holding the First Employee Skill Competition for High-Performance EquipmentEnterprises in Jiading Industrial Zone to Spread the Spirit of CraftsmanshipAdhering to the craftsmanship spirit of “Being Persistent, Concentrated and Refined”, UnitedImaging Healthcare has been optimizing the employee skill training and the innovationand creation system by which our employees have the opportunities to learn and grow.As a representative of high-performance medical equipment enterprises in Jiading, UnitedImaging Healthcare organized 208 first-line production employees to attend the 2024First Employee Skill Competition for High-performance Equipment Enterprises in JiadingIndustrial Zone and Production Skill Competition of Shanghai United Imaging Healthcare,involving welding, assembly, debugging, testing and other front-line production positions,to comprehensively test the employee’s professional skills and practical ability. Through thecompetition, United Imaging Healthcare has fully explored employees’ potential, stimulatedtheir awareness of innovation and promoted the overall competency improvement of theteams to meet the needs of various positions. The competition has also helped employeesachieve self-value enhancement and rapid growth.
The “Qingyun Plan·Smart Radiotherapy Software Teaching Lab” Initiated by United Imaging Healthcareand Wenzhou Medical University Has Been Put into Use to Promote the Development of Radiotherapy Talents
Accessible and Inclusive Healthcare
决策层
Focusing on high-level talent cultivation, United Imaging Healthcarepromotes continuous exchanges about actual projects betweenour own mentors and university mentors through the project of the“Special Pilot for the Reform of Cultivation of Engineering Master andDoctoral Students” to broaden our employees’ horizons and improvetheir abilities.
Shanghai Jiao Tong UniversityShanghaiTech University
United Imaging Healthcare exchanges with many professors of Schoolof Information Science and Technology and School of BiomedicalEngineering through training and other activities. United ImagingHealthcare and ShanghaiTech University complement each otherthrough joint cultivation of master students and organization ofvarious research activities, which stimulate researchers’ innovationpotential and expand their innovation thinking.
Yale UniversityUnited Imaging Healthcare and the PET Center of Yale Universityjointly work on the Neuro Explorer program and have established themechanism of mutual visits among scientists. Professors from YaleUniversity come to United Imaging Healthcare and give lectures fortwo or three times every year. During the lectures, these professorsshare hot topics of PET technology, provide our employees withopportunities to update professional knowledge and upgrade theirskills. All of those efforts help us come up with innovative solutions.
School-enterprise cooperation can realize the deep integration ofeducation and the industry and promote resource sharing betweenenterprises and universities to further the cooperation across theindustry, academia, research and medicine. We continue to carry outmulti-channel, multi-form and multi-level exchanges and cooperationwith universities. We integrate the rich scientific research resources
School-enterprisecooperation
of universities and the practical experience of enterprises in themarket and accelerate the transformation of research results intopractical applications, realizing win-win development for both sides,and creating a good environment for talent cultivation in the medicalindustry.
Accessible and Inclusive Healthcare「Assisting in Building a “Industrial Talent Chain”」
United Imaging Healthcare keeps exploring technological innovation to makemore people access to advanced technologies. We regard innovation andR&D as the core driver of our development. We invest in R&D and work withglobal universities, hospitals, research institutions and industrial partners onmedical technology research and innovation. In this way, we devote ourselves topromoting progress and accessibility of medical technologies all over the world.
Cutting-EdgeTechnology
With the vision of “Leading Healthcare Innovation”,United Imaging Healthcare does the best to medicalinnovation.United Imaging Healthcare has given full play to theleading role of technological innovation. Throughcontinuous improvement of diverse innovationmatrix, we display our forward-looking insightsand practical achievements of medical devicesinside and outside the industry. United ImagingHealthcare continues to improve the technologyinnovation system, and focuses on the introductionand cultivation of research talents. We also activelypromote the breakthrough in key technologyresearch, realize the efficient transformation ofinnovation achievements in medical products andservices. Through these initiatives, we providesmarter and higher-quality solutions for the globalmedical industry.
R&D and Innovation Systems and MechanismsIn 2024, United Imaging Healthcare developedthe uIPD - a product development managementsystem rooted in cutting-edge integratedproduct development (IPD) concept. The uIPDemphasizes inter-departmental collaboration,integrating resources across marketing, R&D,testing, supply chain and others. It ensures the
accuracy of R&D direction, reducing decision-making risks. The system adopts structuredprocess management, setting up stages such asproject initiation, development, verification, andrelease. The Company conducts strict reviewsto optimize quality, schedule, and cost control,thereby improving the efficiency of research
Building DiverseInnovationMatrix
and development. In addition, the uIPD alsoincorporates sustainable design concepts. Itoptimizes materials and processes, promotesgreen supply chain management, and aids inupgrading the ecological and environmentalprotection of the industry.
For product R&D and innovation, we adhere tothe principle of “putting customer first” and focuson clinic demands and customer values. We arealso driven by technology innovation and clinicdemands to upgrade our products. Practicingthe concept of independent R&D and innovation,we also bend ourselves to master the coretechnologies of large medical equipment, suchas medical imaging equipment and radiotherapyproducts, to realize independent R&D of all high-end medical imaging diagnosis and treatmentequipment.
Product R&DInnovation
In terms of collaborative innovation betweenindustry, academia, research and medicine,we actively partner with many well-knownuniversities, hospitals, research institutes andindustrial partners worldwide. By leveraging bothinternal and external technological resourcesand supply chain networks through our platform-driven approach, we continuously enhance R&Defficiency while expanding our integrated producttechnology platform capabilities.
Industry-University-Research-Medical Collaborative Innovation
In executing our global strategy, we adopt a tacticof “aiming high for breakthroughs across allfronts”. Focusing on our high-end products andtechnological excellence, we make a breakthroughin high-end international healthcare marketsand establish a strong presence in the industry.Therefore, we have gradually expanded our reachto other overseas markets and promoted ouradvanced medical devices and innovative conceptsglobally.
Internationalization StrategyImplementation
Cutting-Edge Technology
Product iteration and upgrading have becomeessential for enterprises to maintain competitivenessand drive advancement amid rapid developmentof the medical device industry. United ImagingHealthcare actively adapts to new industry trendsand gives full play to the advantages in independentR&D and technological innovation. We continuouslydrive product upgrades in three key areas:
technological innovation, application expansion anddesign concept innovation. Through these efforts,we enhance product value through innovation andfuel upgrades in the medical industry.
Driving ProductsUpgrade
Technological InnovationUnited Imaging Healthcare focuses on R&D of newtechnologies and algorithms. By enhancing productdigital intelligence, we continue to drive technologicalbreakthroughs, master core technologies in high-end medicalequipment, and industry-wide technological progress.Meanwhile, United Imaging Healthcare focuses on reducingcosts and alleviating the financial burden on healthcare,thereby continuously improving the accessibility of medicalresources. We are committed to enabling a wider populationto benefit from high-quality medical products and services,and to improving the health of the entire population.United Imaging Healthcare has made remarkableachievements in technical innovation, as demonstrated bythe impressive technical strength and innovation capabilitiesof our products. These achievements have not only enhancedour market competitiveness, but also made an importantcontribution to the technological progress and industrialupgrading of China‘s medical device industry.
MI产产产产产产产产产产产产产产产DPR产CT Less AC产产产产产产产PET/CT产产产产产产产产产产产产产产产uCare.iQC产产产产产产产产产产产产产产产产产产产Targeting critical applications including precisemeasurement of complex organisms andbiosafety assessments in laboratory settings, wehave developed a transportable MRI detectorarray compatible with 3.0T MRI systems. Thisenables overall engineering and boosts China’sindependent innovation capabilities in MRI sector.
MR
With the introduction of a new generation of AIimaging algorithm DPR and CT Less AC function,the MI products e?ectively reduce the radiationdose of PET/CT scanning imaging. The uCare.iQC quality control function is also introducedto reduce the radiation damage to patients andtechnicians.
MI
The R&D of the photon counting energy spectrumCT aims to gain independent access to coretechnologies of high-end medical equipment.It enables more people to benefit from thetechnology at lower medical costs.
CT
The R&D of core technologies and completesystems of MR-LINAC and TPS has achieved thefirst breakthrough in radiation therapy in China.It has also boosted the technical improvementof disciplines such as radiophysics, radiationoncology, medical imaging, mechanics andcontrol.
RT
The DSA product develops "zero-noise" platform,focusing on the challenge of noise suppressionin the imaging chain. By leveraging originalalgorithms and optimizing hardware in acoordinated manner, it innovatively reduces theradiation dose in each acquisition mode by morethan 60%, while eliminating visible image noise.This not only elevates image quality to a newlevel but also systematically enhances the signal-to-noise ratio of the images and improves theability to distinguish fine details. The reduction inradiation dose leads to an increase in the ability towork for extended periods. And it is expected thatthe lifespan of key components will be doubled.
DSA
Cutting-Edge Technology
United Imaging Healthcare is dedicated to exploring a wide range ofintelligent technology applications to enhance the precision of medicaltechnologies and the convenience of operations. Our technologyinnovations optimize clinical workflows while revolutionizing diagnosisand treatment paradigms for critical diseases. By innovating intechnology application, we simplify the diagnosis and treatmentprocess and improve medical efficiency. To enhance the quality andefficiency of the examination process, we strive for perfection inproduct interfaces and functional interactions, developing accurateand efficient tools to assist in diagnosis and treatment.
Application Innovation
决策层The uMI Panvivo platform, launched in 2024, brings cutting-edge PETdetector technology to a more accessible range of platform products.Replacing the water cooling system with an air cooling systemsignificantly reduced the floor space required, lowered the installationsite requirements and improved equipment accessibility.
uMI Panvivo
The uExcel platform integrates a comprehensive AI solution, includingAI-driven body position recognition to aid in positioning, intelligentplanning of full-process scanning protocols, and contactless whole-body motion management.
uExcel Platform
The uAIFI brain-like platform transforms the entire MR examinationprocess through intelligent technology. It lowers the barrier to usethe equipment via innovative technologies such as ACS intelligentconstellation shuttling imaging, EasySense intelligent perception,and QScan silent scanning. It enables patients with special needs toundergo MR scans effortlessly, significantly improving equipmentaccessibility.
uAIFI Platform
uAngio Series Products
The uDR Aurora series products leverage visual recognition of keyhuman body positions to help doctors achieve intelligent and efficientpositioning. In addition, they enable precise setting of the exposurefield of view (FOV) and exposure parameters. These products alsofeature intelligent diagnosis and AI quality control functions, improvingexamination efficiency by 60%, reducing invalid radiation by 44%, andincreasing the rate of correct diagnosis by 30%.
uDR AuroraThe uAngio series products now feature voice-activated control,enabling doctors to easily perform auxiliary tasks such as imagemanipulation and protocol selection. The human joint detectionfunction powered by robot vision enables doctors to position thepatient’s body parts with one-touch, automatic motion in place, swiftlydetect rotation trajectories through 3D scanning. This function helps toautomatically identify collision risks, streamline the scanning process,improve the user experience and reduce X-ray radiation dosage.
Cutting-Edge Technology「Driving Products Upgrade」
决策层
United Imaging Healthcare adheres to the concept of environmentalprotection and is committed to promoting the lead-free evolution ofmedical equipment. The latest generation of PET/CT products havereplaced the traditional lead shielding structure with more eco-friendlymaterials and technologies, effectively reducing environmentalpollution. The mammography DR collimator innovatively appliedsteel instead of lead leaves to enable eco-friendly and harmless X-raycollimation and shielding. These eco-friendly innovations ensure high-quality medical images while reducing the environmental impact andsteering the industry toward eco-friendly practices.
Non-toxic materials
United Imaging Healthcare adheres to the design vision of “Design asVanguard, Unveiling Beauty Ahead of Time”, and follows the designconcept of “People-oriented, Beyond Healthcare”. We fully integrate lifescience and technology to create a comfortable user experience, addressusers’ needs, and infuse the product with more humanistic care.
Design Innovation
Lightweight designUnited Imaging Healthcare is dedicated to enhancing the userexperience of medical equipment through innovation. We incorporateda lightweight carbon fiber panel into the uDR 380i Pro, reducing theweight of the 1417 panel from 3.1kg to 2.3kg, improving operationalconvenience and flexibility.
Intelligent systemsUnited Imaging Healthcare participated in a domestic medical imagingmachine application demonstration project. The project fully tappedthe optimization potential of the product in terms of technology,functions, and user experience through clinical research and referenceto the domestic DSA evaluation system. We have comprehensivelyimproved the quality and performance of the imaging machine byintroducing advanced image processing algorithms and refining theuser interface. We have also taken into account actual clinical needsas well as patient safety and comfort, which promotes the wideapplication and development of domestic medical imaging machinesin the medical sector.
Cutting-Edge Technology「Driving Products Upgrade」
决策层
United Imaging Healthcare is committed to becoming a global leaderin medical imaging technology innovation, with continuous productand technological innovation. We are always mindful of our corporatemission of “To Bring Equal Healthcare for All”, constantly promotingthe wider use of medical imaging technology and contributing to thedevelopment of the global healthcare industry. In the future, for R&D,we will continue to invest heavily in technology, products, and talentcultivation, improve internal innovation capabilities and technologies,and promote the transformation and application of scientific research
Towards the Future
achievements. For product development, we will further integrate AI intomedical imaging and treatment equipment. Through these efforts, we willimprove the overall accuracy and efficiency of diagnosis and treatmentwith the help of digital intelligence, meet multi-level medical needs byoptimizing product design, and improve accessibility to medical resources.We consistently adhere to the low-carbon, eco-friendly philosophy, focusingon energy consumption management throughout the product lifecycle. Bydeveloping new energy-saving technologies, we reduce the environmentalimpact of our products, thereby speed up the green transition.
Cutting-Edge Technology「Driving Products Upgrade」
United Imaging Healthcare is committed to putting patients first. Wehave built an innovative ecosystem to improve the quality of medicalservices, enhance the efficiency of medical resource utilization, andpromote the fairness and accessibility of healthcare. We leverageinnovation platforms to create a multi-level and cross-industryecosystem. We also actively engage in industry exchanges to shareknowledge and experiences, jointly building a positive environmentfor innovation.
CultivatingInnovationEcology
Coordination and Innovation of Industry,Academia, Researchers and Medical Institutions
In 2024, United Imaging Healthcare continued to work closely with renowned universities, researchinstitutes and hospitals both at home and abroad. We collaborate on talent development and academicdiscipline building, tackling key scientific challenges in medical engineering, with a focus on medical imagingtechnology, cutting-edge MRI technology and related clinical sciences, brain science, big data and AI. In thisway, United Imaging Healthcare promotes interdisciplinary innovation and collaborative innovation betweenindustry, academia, research and medicine, accelerates the transformation and application of innovationachievements, and contributes to the sustainability of the industry.
West China HospitalEast China Normal UniversityTsinghua UniversityBeihang UniversityShanghai Jiao Tong University, ShanghaiTechUniversity and Xi’an Jiao Tong UniversitySun Yat-sen University Cancer CenterPeking University Third HospitalRuijin HospitalPeking Union Medical College HospitalRuijin Hospital, Zhongshan Hospital, ShanghaiFengxian District Central Hospital, and ShanghaiPublic Health Clinical Center
Collaborating institution
Application for the National Key R&D Program High-End Medical Imaging EquipmentLifecycle Value Chain Collaborative Industrial Software PlatformEstablishment of collaboration in medical imaging technologyJoint establishment of “Tsinghua University (School of Biomedical Engineering) – ShanghaiUnited Imaging Healthcare Co., Ltd. MRI Joint Research Center”Development of “National Medical Research and Industry-Education Integration Platformfor High-end Medical Equipment and Devices”Joint cultivation of professional degree postgraduates in fields such as AI and health dataanalysis, biomedical sensing and image processingConducting national and provincial continuing medical education programs: “AdaptiveRadiation Therapy Workshop”Creating a “one-stop emergency radiotherapy” solution, effectively alleviating painfor patients with acute conditionsBreaking radiotherapy silos through digital transformation initiativesBuilding online radiotherapy diagnosis and remote guidance system for cancer patientsImplementing the “Science and Technology Innovation Action Plan” innovativemedical devices application demonstration project
Collaboration details
Cutting-Edge Technology
Participating in the “Explorers Program”, PromotingCollaborative Innovation to Achieve a Breakthroughin Photon Counting Energy Spectrum CT TechnologyWe actively work with universities and research institutionsto promote the research, development and applicationof photon counting energy spectrum CT technology. Weare committed to improving the accuracy and efficiencyof medical imaging diagnosis. Traditional CT equipmentadopts scintillator-based energy-integrating detector,which have limited imaging capabilities. Photon countingenergy spectrum CT technology, in contrast, enables highspatial resolution and high signal-to-noise-ratio colorimaging, and is hailed as “the greatest technologicalinnovation in CT in recent years”. Under the ExplorersProgram, United Imaging Healthcare has teamed upwith leading scientific research teams in Shanghai towork on detector and packaging technology for photoncounting energy spectrum CT. As the chief scientist ofphoton counting energy spectrum CT at United ImagingHealthcare, Professor Lai Xiaochun has led the team toachieve significant advancements. The imaging qualityof the photon counting energy spectrum CT underdevelopment is approaching the requirements for clinicaldiagnosis and treatment.
In 2024, we collaborated with the Science and TechnologyCommission of Shanghai Municipality and otherbusiness representatives at the Explorers Programexchange meeting. The meeting kicked off a new roundof collaboration and further promoted the industrialapplication of photon counting energy spectrum CTtechnology. Through collaboration, we provide researchfunding for scientists and build a platform for collaborativeinnovation across industry, academia, research andmedicine, speeding up the translation of basic researchresults. In the future, we will continue to invest more in theExplorers Program, broaden collaborative networks, andengage more research teams. This strategic expansion willpromote the intensive integration of industrial demandand basic research, accelerate technological innovationand clinical application of high-end medical equipment.Ultimately, these efforts empower patients to enjoy moreaccurate and more efficient diagnosis and treatmentservices.
Leading the “14th Five-Year Plan” National Key SpecialProject to Jointly Make Technological Breakthroughs in CT Slip RingsIn April 2024, a key special project led by United ImagingHealthcare titled “R&D and Application of CT Slip RingUsing Wireless Power Transmission Technology” wasofficially launched. It was a part of the national key R&Dprogram “Diagnostic and Therapeutic Equipment andBiomedical Materials” under the “14th Five-Year Plan”.The CT slip ring is a core component of high-end CTequipment. Its technological level and localization ratedirectly impact the performance of CT equipment and thesafety of the industry chain. Currently, the domestic slipring mainly adopts mechanical carbon brush technology,which lags behind the international advanced level. Forthe purpose of overcoming technical challenges to laya foundation for the performance improvement of CTequipment in the future, the project implements wirelesspower transmission technology to transform the physicalstructure and energy transmission of slip rings.
United Imaging Healthcare partnered with HuazhongUniversity of Science and Technology, Peking UnionMedical College Hospital, the Fourth Hospital of HebeiMedical University, and other forces from the industry,academia, research, and medicine. We leverage thestrengths of all parties in R&D, clinical practice and testing.By doing so, we aim to make breakthroughs in wirelesspower transmission technology, promote the localizationof slip ring components, and address the “bottleneck”issues in high-end CT slip rings. We will further driveCT technological innovation and further integrate theinnovation and industry chains in China’s medical devicesector.
Cutting-Edge Technology「Cultivating Innovation Ecology」
Building a Global Nuclear Medicine Innovation Ecosystem: Co-workbetween United Imaging Healthcare and Ruijin Hospital of Shanghai JiaoTong University School of Medicine for Technological Breakthroughs inPET/MR and PET/CT
Working together to Promotethe Technological Developmentof One-stop Radiotherapy andRemote radiotherapyThrough active collaboration and exchange with academicinstitutions, the Company endeavors to promote thepopularity and application of one-stop radiotherapyand remote radiotherapy, and drives forward standardand uniform radiotherapy. In collaboration with PekingUniversity Third Hospital, we’ve developed a one-stopsolution for emergency radiotherapy to overcome themulti-site limitations of traditional radiotherapy. It enablespatients to complete the entire process in one place,eliminating the need for multiple trips. As a result, thetreatment time has been significantly reduced from 3-5days to 20-30 minutes, effectively alleviating pain forpatients with acute conditions.In September 2024, based on the radiotherapy cloudplatform of United Imaging, Peking Union Medical CollegeHospital provided online radiotherapy diagnosis andguidance to oncology patients at Central Hospital ofJinzhou in Liaoning Province.
On September 9, 2024, the first cloud clinic online lungcancer radiotherapy prescription and treatment planin China was launched in Guangzhou and Xuchang viaremote collaboration. With the support of the technicalteam of United Imaging, Professor Chen Ming’s team atSun Yat-sen University Cancer Center and Professor WangPengfei’s team at Xuchang Beihai Hospital worked togetherto discuss and design a comprehensive treatment planfor a lung cancer patient. The plan involved evaluating thepatient’s medical history, pre-chemotherapy efficacy, tumortarget area, suspicious nodules, esophageal protection,CTV delineation, and radiotherapy protocols. This actionaimed to enable remote radiotherapy collaborationbetween a national medical center and a prefecture-levelhospital, as well as to standardize treatments and ensurephysico-technical quality control.
In May 2024, Shanghai Jiao Tong University School ofMedicine hosted an innovation summit. Global nuclearmedicine experts and representatives from the industry,academia, research, and medical institutions gatheredin the summit. They witnessed the unveiling of PET/MR innovations by the Institute for Medical ImagingTechnology (Shanghai Jiao Tong University - Ruijin - UnitedImaging Healthcare). The innovative applications of long-axis PET/CT were also discussed in the summit. Focusingon cross-border cooperation and ecological co-prosperity,the summit aimed to break down barriers betweenindustry, academia, research, and medicine, and transformclinical innovation inspiration into productivity. TheInstitute developed a new generation of PET/MR, whichwas backed by Ruijin Hospital’s clinical research experiencewith over 10,000 PET/MR cases. 10-minute whole-bodymultimodal imaging was achieved by virtue of digitalintelligence, providing comprehensive information supportfor neurological, cardiovascular, ontological, and otherdisease research. It enabled a fast, silent, and low-doseone-stop solution for children, elderly patients with heartand brain diseases, and breast cancer patients. At the
same time, the uMI Panorama GS further demonstratedexceptional performance with an ultra-long axial field ofview of 148cm and a 180-picosecond temporal resolution,which reshapes the PET imaging pattern. Furthermore, it’sequipped with intelligent systems, including automatedpatient positioning, artifact elimination, and whole-bodymotion compensation. These technological innovations notonly enabled better precise visualization of physiologicalprocesses in real-time conditions but also supportadvanced integrated brain-body research initiatives.The summit brought together nuclear medicine expertsfrom China, the United States, Germany, Italy, Austria, andother nations. Participants explored cutting-edge trendsin integrated diagnosis and treatment, driving innovationsin research methods. Global experts also visited theheadquarters of United Imaging Healthcare to explorethe application of long-axis molecular imaging to precisediagnosis, tumor microenvironment analysis, and newdrug research and development. This contributed to thescientific and technological transformation, acceleratingthe innovation of the global nuclear medicine ecosystem.
Cutting-Edge Technology「Cultivating Innovation Ecology」
Attending 2024 European Congress of Radiology (ECR)with a Variety of High-end “Smart” Products
In February 2024, in response to the conference theme of“Next Generation Radiology”, United Imaging Healthcareattended the European Congress of Radiology (ECR)with high-end diagnostic and therapeutic equipment,such as uMR Jupiter 5T, uMR Omega, and uAngio 960.By demonstrating the significant advancements ofChina’s medical imaging equipment to the global medicalcommunity, we sought to advance our globalization.At the conference, United Imaging Healthcare engaged
with leading global experts and scholars to discuss theapplication of high-field magnetic resonance, brain-likeplatforms, and the future direction of medical innovation.We shared the latest academic advancements, clinicalresearch, and industry trends. The interaction drove theindustry’s upgrade in advanced technology concepts,provided new ideas for global medical and healthcaredevelopment, further increasing our influence in theinternational radiology sector.
Attending the China International Medical Equipment Fair (CMEF)with a Number of New Products for the Creation of “Medical NewQuality Productive Forces”Since 2015, United Imaging Healthcare has activelyparticipated in the China International Medical EquipmentFair (CMEF) to promote industry exchange and innovation.In April 2024, leveraging technical and ecological strengths,United Imaging Healthcare showcased a range of cutting-edge medical imaging equipment at CMEF. This included anew-generation 148cm whole-body PET/CT, the industry’sfirst intelligent bionic aerial robot DSA, the first integratedCT ring linear accelerator, a top-tier research 3T MRI, anda versatile large-aperture CT for diagnosis and treatment.Additionally, we introduced AI platforms such as the uAIFI
MRI brain platform, uSenseCT active perception platform,uExcel molecular imaging infinite technology platform,and uAiD full-process intelligent imaging platform. Theseplatforms empowered hospitals to address diverseclinical needs and enhance comprehensive diagnostic andtreatment capabilities. Exchanges with the participantsdeepened our perception on medical equipmentintelligence, and accelerated industry cooperation. Wealso jointly drive the industry’s innovative development indigital intelligence.
Industrial Exchangesand Cooperation
China International Medical Equipment Fair (CMEF),and the Medical Industry Forum of Jiading IndustrialZone. In addition, we also participated other keydomestic and international conferences for industryand technical exchanges. By participating in theseactivities, we have maintained close communicationwith industry experts and partners. We havediscussed cutting-edge technology trends, sharedindustry knowledge and experience, promoted bestpractice, and worked together to create a moreprosperous future for the industry.
Leveraging its technical strengths, United ImagingHealthcare continues to optimize operations anddeepen industry exchanges and cooperation, ina bid to build a sustainable industry ecosystemfor the long term. Throughout the year, UnitedImaging Healthcare actively participated in globalmedical industry events. Key events includedthe European Congress of Radiology (ECR), theannual meetings of the European Association ofNuclear Medicine (EANM), the Radiological Societyof North America (RSNA), the Society of NuclearMedicine and Molecular Imaging (SNMMI), the
Cutting-Edge Technology「Cultivating Innovation Ecology」
Formulation of IndustryStandardsAs a leading medical enterprise, United ImagingHealthcare actively participates in the drafting,deliberation, issuance and implementation of anumber of national, industry, and joint enterprisestandards. We give full play to our advantagesin technology and innovation to promote thehigh-quality and standardized developmentof the industry. In 2024, we participated in thedrafting of the standards for Evaluation andRoutine Testing in Medical Imaging Departments -Part 3-2: Acceptance Tests - Imaging Performanceof Mammographic X-ray Equipment and the group
opinion standards for Specification of Operation forTotal-Body PET/CT Imaging. We also collaboratedwith People’s Medical Publishing House, ShanghaiUniversity of Medicine & Health Sciences, andseveral other colleges and universities to developteaching materials on medical device for nationalhigher vocational education. In the future, wewill actively engage in the development of moreindustry standards, promote the standardizationof medical imaging equipment technology, andboost the industry’s high-quality development.
Attending the Annual Meeting of the Radiological Societyof North America (RSNA) to Demonstrate AI TechnologyStrength in the New EraIn December 2024, in the annual meeting of theRadiological Society of North America (RSNA), UnitedImaging Healthcare displayed a range of multimodalinnovations, including uMR Ultra, uAngio AVIVA, anduOmnispace. United Imaging Healthcare equips thedevices with self-developed AI platforms, promoting deepintegration in the medical imaging field from R&D toclinical application. By doing so, we provide patients withmore accurate and efficient diagnosis and treatment, aidthe transformation of medical imaging technology, andspark the industry’s imagination for “medical imaging +AI”. The world’s first new generation 3T MRI uMR Ultra isequipped with the uAIFI·LIVE platform. This transformsmagnetic resonance imaging from a static “photograph”to a dynamic “camera”, presenting a “live photo” effect.It enables clinicians to observe and understand motion,
leading MRI into the era of LIVE imaging. The DSA uAngioAVIVA, the industry’s first intelligent bionic aerial robot, isequipped with the uLingo intelligent voice system. Thisallows the robotic arm to be moved to a designated partby issuing a voice command during surgery. The systemsupports over 10,000 high-frequency clinical commandsand free dialogue in all scenes, truly liberating doctors’hands. The conference gathered experts and scholars fromvarious professional fields, including medical decision-makers, radiologists, and AI specialists. They discussed thepotential and application scenarios of AI in radiology, andexplored the innovation of AI-enabled medical imaging.The conference promoted the integration of the medicaland healthcare industry with AI, and further strengthenedUnited Imaging Healthcare’s influence in the globalmedical technology industry.
Cutting-Edge Technology「Cultivating Innovation Ecology」
Lean Productsand Quality Service
United Imaging Healthcare regards product andservice quality as the foundation of enterprisedevelopment. We ensure the safety, effectiveness,and stability of our offerings through acomprehensive quality management system andadvanced digital production technology. Alwaysputting customer first, we continuously improve thecustomer service management system, enhance
service response speed and quality, all in an effort todeliver an outstanding customer service experience.At the same time, we attach importance to supplychain management and establish close relationshipswith our suppliers to jointly improve product qualityand promote the sustainable development of thesupply chain.
Taking the quality strategy as an important component of the corecompetitiveness, United Imaging Healthcare has set up the quality managementgoal of “zero defect”, which has been deeply integrated into the Group’sstrategy management system. We have constructed a comprehensive qualitymanagement system throughout the life-cycle of product R&D, manufacturing,supplier quality, and after-sales service. The aim is to achieve accuratemonitoring and continuous optimization across all stages through a digital andintelligent quality control platform, so as to ensure that the safety, efficiency andstability of our products and services reach world-leading levels.At the strategy level, we have established a quality-oriented decision-makingmechanism to link quality objectives with business development objectives. Thisenables us to ensure the effective implementation of the quality strategy basedon the establishment and implementation of the quality performance indicatorsystem. Furthermore, we put more investments in quality technology innovationto promote the in-depth application of AI, big data and other advancedtechnologies in the fields of quality prediction and quality improvement.As a result, we have been able to create a new mode of intelligent qualitymanagement.By implementing the “zero defect” life-cycle quality management strategy, UnitedImaging Healthcare is committed to building a world-class healthcare equipmentbrand. In this way, we can provide safe and reliable products as well as high-quality and efficient services to clients around the world, and drive the Groupforward to achieve high-quality development.
Ensuring ProductQuality and Safety
Lean Products and Quality Service
Strict ProductQuality Control
Quality and SafetyManagement MechanismUnited Imaging Healthcare strictly adheres to a range of domestic laws andregulations, including the Product Quality Law of the People’s Republic of China,the Regulations on the Supervision and Administration of Medical Devices, theMeasures for the Supervision and Administration of Medical Device Production, andthe Good Manufacturing Practice for Medical Devices. We also abide by overseasregulatory requirements for medical devices, such as 21 CFR 820 of the U.S., theMHLW Ministerial Ordinance No. 169 of Japan, and the European Union’s 93/42/EEC(MDD) and 2017/745 MDR, to fully guarantee product quality and safety.In terms of internal policies development, we have developed Quality Manual,which applies to our products and related services that meet the definition ofmedical devices, covering all business divisions and related departments. Inaddition, we have formulated a range of key internal management documentssuch as the Quality Management System, the Product Development Process, theProduction Control Procedures, and the Marking Control Procedures. And thus,we can standardize product quality, meet the requirements of domestic andinternational medical device regulations and standards, and ensure the safety ofour products. During the year, we continued to improve our quality processes,updating a total of 184 quality and safety management documents, therebyconstantly strengthening the foundation of our quality systems.We have a well-established organizational structure for quality management,which encompasses a Quality and Compliance Management Committeeresponsible for managing and monitoring product quality to ensure that all ofour products meet industry regulations and regulatory standards. In addition,we have constructed a product quality life-cycle management system tocontrol quality at all stages, including product R&D, production, procurement,and installation services. We have also formulated product risk managementprocedures to strengthen post-marketing supervision, and secure the actualeffect and safety of our products. All these efforts are aimed to ensure thequality and safety of our products at every stage.
Lean Products and Quality Service「Ensuring Product Quality and Safety」
By the end of the reporting period, the quality management system certificateof United Imaging Healthcare covered all factories, ensuring consistent qualitymanagement standards across all manufacturing facilities. Moreover, the fullymarketed products, including MR, PET/MR, CT, PET/CT, RT, DR, DSA, as wellas medical image post-processing software, have obtained ISO 9001:2015
System certicates
ISO 13485 Medical Device Management SystemCerti?cate for Changzhou Manufacturing Facility
ISO 13485 Medical Device Management SystemCerti?cate for U.S. Manufacturing Facility
American Systems Registrar, LLC, a provider of third-party system registration and
accredited by the ANSI National Accreditation Board attests that:
| CERTIFICATE OF REGISTRATION | |
| 5281 Clyde Park Ave. SW, Suite 1 | |
Wyoming, MI 49509 USAwww.asrworldwide.com
UIH AMERICA, INC./UIH TECHNOLOGIES LLC/UIH SOLUTIONS LLC
| 616-942-6273 | ||
| UIH |
MERICA
| , |
NC
| . |
9230 KIRBY DRIVE
| HOUSTON, TX 77054 | UIH |
ECHNOLOGIES
| LLC |
9380 KIRBY DRIVE
| HOUSTON, TX 77054 | UIH |
OLUTIONS
| LLC |
9370 KIRBY DRIVE
with a scope of:
CONTRACT MANUFACTURING, DISTRIBUTION, INSTALLATION AND SERVICING OFMAGNETIC RESONANCE IMAGING SYSTEM, DIGITAL MEDICAL X-RAY IMAGINGSYSTEM, COMPUTED TOMOGRAPHY X-RAY SYSTEM, AND EMISSION COMPUTEDTOMOGRAPHY SYSTEM
has established a quality management system that is in conformance with the InternationalQuality System Standard
ISO 13485:2016
HOUSTON, TX 77054ASR Certificate Number:
| ASR Certificate Number: | ||
| Date of Certification Expiration: | ||
| Revision: |
ISO 13485 Medical Device Management SystemCerti?cate for Shanghai Manufacturing Facility
ISO 13485 Medical Device Management SystemCerti?cate for Wuhan Manufacturing Facility
MDSAP Certi?cate
Quality Management System Certificate, ISO 13485:2016 Medical DeviceManagement System Certificate, and Medical Device Single Audit Program(MDSAP) Certificate. Among them, the MDSAP certificate covers the markets ofthe U.S., Canada, Japan, Brazil, and Australia, laying a solid foundation for UnitedImaging Healthcare to keep a competitive edge in the global market.
Quality and SafetyManagement Certicatesand AuditsUnited Imaging Healthcare always implementsstrict requirements relating to product qualitymanagement and environment, health and safety. Bytaking the initiative to obtain various types of systemcertificates and accepting internal and externalaudits, United Imaging Healthcare continuouslyimproves product quality and ensures operationalcompliance.
Lean Products and Quality Service「Ensuring Product Quality and Safety」
During the reporting period, we received a total of38 audits from domestic regulatory authorities andthird-party certification bodies. The audits included,but were not limited to: registration inspection ofthe China Good Manufacturing Practice for MedicalDevices System, audits of the ISO 13485:2016Medical Device Management System, ISO 9001:2015Quality Management System and MDSAP, auditand flight inspection under EU Medical DevicesDirective 93/42/EEC (MDD), audit under EU MedicalDevice Regulation 2017/745 MDR, INMETRO factoryinspection, NRTL (Nationally Recognized TestingLaboratory) factory inspection, and CTF (CustomersTesting Facilities) factory inspection, with an auditpass rate of 100%.
Audit assessment
CT MDRCertificate
uCT ATLAS AstoundNRTL Certificate
HSW MDRCertificate
uCT ATLAS NRTLCertificate
MI MDRCertificate
uEXPLORER NRTLCertificate
RT Software MDRCertificate
uMI PanoramaGS NRTLCertificate
XR&MR MDRCertificate
uMI PanvivoCertificate
uMR770, uMR780 NRTLCertificateISO 9001 QualityManagement SystemCertificate for ShanghaiManufacturing Facility
ISO 9001 Quality ManagementSystem Certificate for WuhanManufacturing FacilityuMR Jupiter NRTLCertificate
Total audits received from domestic regulatoryauthorities and third-party certification bodies
Audit pass rate
%
Lean Products and Quality Service「Ensuring Product Quality and Safety」
United Imaging Healthcare incorporates strict product testing intothe quality and safety management stage. Focusing on compliancewith product quality and safety management standards, we conductproduct risk management testing, design and clinical evaluationtesting, and product reliability testing. In addition to continuouslyoptimizing the production testing and quality control process, wealso strengthen the proactive and preventive nature of testing, andimplement the main responsibilities for product safety, therebyresolutely guaranteeing the effectiveness and safety of the products.We rigorously control the product quality testing process byformulating the Reliability Testing Standards, the Packaging ReliabilityTesting Standards, the Signal Integrity Testing Standards, the HALT TestingStandards and other product testing guidelines. This enables us toregulate and supervise the material and product testing, so as toensure the authenticity, accuracy, completeness and traceability of theresults.We follow the Risk Management Procedure to identify potential hazardsand hazardous situations in advance throughout the product life-cycle.Besides, we minimize the overall residual risk of our products throughdesign, protection, provision of safety information and user training,to effectively prevent potential quality and safety issues. In addition,we conduct extensive analysis of the products’ usage environmentand key characteristics. For example, we design diverse testingscenarios that cover both common usage and extreme conditions,while focusing on in-depth testing of key stages, and identifying andresolving potential problems and flaws in the product design throughrepetitive testing, temperature cycling, and more.We perform design validation and clinical evaluation of our products.We engage clinical medical experts to evaluate and continuallyoptimize the interactivity, image quality and workflow of our productsto ensure that our products are functionally specialized, refined andintelligent and can meet clinical needs. At the design validation stage,we require prototypes to meet the standards of an initial production
Quality and Safety Testing
effectiveness of the final products. In 2024, the Company carried out acumulative total of 10.2121 million tests, covering 184,600 test cases,involving more than 1,955 components and nearly 230 systems, withthe coverage rate reaching 100%.In addition to performing internal product testing, we place equalemphasis on partnering with external organizations for producttesting. We have maintained partnership with Rheinland Technology(Shanghai) Co., Ltd, Rheinland Technology (Suzhou) Co., Ltd, TUVSUD Certification and Testing (China) Co., Ltd., DEKRA Testing andCertification (Suzhou) Co., Ltd., Bureau Veritas, SGS, CTI, and DEKRAas well as other third-party certification organizations. In doing so,we jointly assess the quality and safety of our products in an all-round way to ensure that our products meet market standards andrequirements, and to guarantee the quality and safety of our productsin all aspects.
unit or equivalent, with a 100% test execution rate and pass raterequired. And meanwhile, we also conduct external customerevaluations that cover customer experience, workflow, and interfaceinteraction. The evaluations cover the entire system, the productsoftware, or a particular function and application of the product, toserve as a complement to customer inputs on product requirements.We have set up a dedicated laboratory to test and verify the reliabilityand stability of our products under changing environmentalconditions. Equipped with advanced testing equipment, thelaboratory is capable of performing a wide range of tests, includingenvironmental, vibration, shock and durability tests. It also followsstrict test specifications to ensure that the quality and reliability ofproducts are comprehensively assessed and guaranteed at all stages,from design to manufacturing.We continuously promote product production testing and qualitycontrol. By developing the Design Transfer, the Process Development, theProduction Control and other production management processes, weclarify the quality standards of all product production stages. We alsoimplement a rigorous raw material inspection and control process,assessing material risks and implementing appropriate controlmeasures to ensure that raw material quality meets productionrequirements. At the process development and validation stage, weuse analysis methods such as FMEA to identify potential defects andprevent quality issues by improving process flow and enhancing qualitytesting. During the production process, we develop an integratedcontrol program, including personnel qualification management,environmental monitoring, equipment maintenance and productsampling, to ensure the precision of the product manufacturingprocess.The final product testing and inspection stage involves extensive anddetailed testing and inspection of all products before they are shippedout, with over 15,000 test items covering key technical indicators suchas functionality, performance and safety. This ensures the safety and
Lean Products and Quality Service「Ensuring Product Quality and Safety」
In 2024, the Company executedCovered
million teststhousand test items10+15+
AddressedBoth the coverage rate and
pass rate are required to reachthousand test cases
184.6
%
United Imaging Healthcare recognizes the importance of quality andsafety training. We integrate product quality management into thedaily work of employees, and make efforts to strengthen employees’awareness of quality management. In this way, we ensure thatemployees have a thorough understanding of the connotation of theGroup’s quality and safety management, standards and procedures,thereby reinforcing the concept of responsibility for quality and safety.To ensure that employees fully understand and fulfil theirresponsibilities, United Imaging Healthcare conducts full-coveragequality and safety training for all employees, including interns andoutsourced personnel. By the end of the reporting period, a total of338,850.477 hours of product quality and safety training had beendelivered across the Group, covering 468,513 employee participations.We plan and implement annual quality control and product safetytraining based on the requirements of medical device regulationsand standards, following the latest regulatory trends of authorities.Meanwhile, we carry out product quality and safety training througha variety of forms, such as text or video classroom training, self-study training, and periodic remote online courses, online trainingon electronic systems, and training on self-media subscriptions. Onthis basis, we conduct personalized quality training for differentdepartments like R&D, production, service, supply chain managementand marketing based on their business characteristics to meet thelearning needs of different employees and to promote the sounddevelopment of quality products.
Quality and Safety Trainingand Promotion
- We train our managers, R&D staff and quality managementpersonnel on domestic and international medical device regulationsand international standards across China, the EU, the U.S. and othercountries, to ensure that employees fully understand and complywith regulatory requirements.- For all employees involved in quality and safety, we offer themcourses on various procedures, including those in the QualityManual, the Product Development Process, the Production ControlProcedures, and the Marking Control Procedures, to ensure strictcompliance with the Group’s processes and standards.- We provide a wealth of training courses for R&D, process,sales, installation, service and quality management personnel,covering the basic and cutting-edge knowledge of various medicalequipment, such as the basics of magnetic resonance sequencesand the principles of PET/CT, with the aim to reinforce theprofessional knowledge base of our staff.- We organize all employees to study the Quality Manual, Chairman’sGuidelines on Quality Policy Dissemination and Implementation, andthe EHS Management Manual, to consolidate and enhance theawareness of product quality and safety among all employees.- We organize R&D, process, production, sales, installation, serviceand quality management personnel to attend hands-on training,including software development, interface testing, after-salesproduct knowledge and other practical courses, to enhance thepractical skills and job adaptability of employees.- We provide all new employees with training courses such as theQuality Management System and the EHS Environment and Healthand Safety, to cultivate among them a correct awareness of productquality and safety.
Course study
- We conducted quality activities with the theme of “Responsibility,Details, Excellence - Operation Bright Sword” for Wuhan, Changzhouand Shanghai Manufacturing Facilities to promote the creation of anadvanced quality culture.- We launched the “Let’s find fault” quality campaign for installationand service engineers around the world to improve product quality.- We organized all staff to participate in QCC (Quality Control Circle)activities to push forward the application of innovative tools andmethods.
Activity empowerment
- In 2024, we pushed a total of 42 quality articles and activitynotifications to all employees through the subscription of QMBroadcasting Station, covering industry regulations, standards andinterpretations, and quality micro classes, getting a total of 26,898views. The efforts effectively enhanced employees’ knowledge andunderstanding of quality management.- We also regularly publish the internal publication Quality Journal,helping employees to keep abreast of changes in industry standardsand regulations, and to stay on top of quality management. A totalof 60 issues of the publication had been released by the end of thereporting period.- We operate the “Quality Regulations Affairs” public-facing WeChatOfficial Account, to share our understanding of industry regulationsand standards and our experience in quality management, and topopularize the knowledge of quality management. Up to the end ofthe reporting period, we had pushed more than 80 in total articlesthrough the account, which had gained a total of 3,703 followers.The cumulative times of view in 2024 is 23,726.
Cultural development
Lean Products and Quality Service「Ensuring Product Quality and Safety」
United Imaging Healthcare “Quality Month”Multi-themed Activities
United Imaging Healthcare continues to intensifyproduction safety management and ensure the safety ofproduction operations by managing production safetyobjectives, conducting production safety inspections,strengthening production safety training for employeesand organizing safety emergency drills.
ReinforcingProduction Safety
Management of productionsafety objectives
We develop and implement annual emergency drill plans,covering situations such as chemical leakage, electricshock, fire, and CPR first aid. Meanwhile, practical trainingis conducted as part of the Safety Month activities toenhance employees’ emergency response capabilities.
Safety emergency drill
In response to the call of the National Quality Month campaign, United ImagingHealthcare carried out “Quality Month” activities in September 2024. With atheme of “Quality - The Enabler of Lasting Excellence”, the activities emphasizedthe key role of quality in the long-term development of the company. Duringthe Quality Month, we organized a number of special projects, includingthe Quality Forum, the Quality Knowledge Pass, and the Quality NavigatorSelection. We also designed six special booths with brainteasers, trendy thrills
and surprises to deliver more fun and increase the participation of employees.The “Quality Month” activities not only help employees to learn the latestquality management knowledge and skills, but also give employees a deeperunderstanding of the application of quality management in practical workthrough practical case studies, and in turn propel the building of a qualityculture.
We adopt controls that engage different functionaldepartments at different levels to ensure effectivemanagement at each stage. We hold regular departmentalmeetings to review the achievement of objectives,analyze the root causes of failure and formulate targetedimprovement measures, with follow-up actions in place toensure that the measures are effectively implemented andfacilitate the achievement of objectives.
Lean Products and Quality Service「Ensuring Product Quality and Safety」
- We keep on improving our production safetymanagement standards. We have updated the HazardIdentification Table and the Environmental FactorIdentification Table, and newly formulated a range ofproduction safety procedures and standards, such asthe External Construction Procedures, the Safe Practices forCoil Turning, and the Temperature Gradient Gel Touch-upProcedures.- We have built a multi-level and comprehensive inspectionsystem, including daily inspection, departmentalinspection, CEO inspection and external audit, to closelymonitor the production process and ensure risk-freeproduction safety.- The U.S. Manufacturing Facility has introduced specialsafety equipment for working at height, including safetybelts, connecting ropes and anchorage points, which
Operational safety and security measures
effectively protects operators from falling and ensureswork safety.- At the Manufacturing Facilities, radiation dose alarmdevices are additionally deployed in the shielded roomsand seamlessly connected to the dose monitoring systemfor real-time monitoring. Once excessive doses aredetected, real-time alarms are issued to remind the on-sitestaff.- To address the high temperature of the dust removalequipment due to long operation time, automatic spraysprinklers and a dust collector temperature control alarmsystem are installed to automatically cool down theequipment when the temperature is too high, and to notifythe maintenance personnel to take proper measures in atimely manner.
- Workshop training: Workshop-level safety education isprovided for employees, and special safety training is alsoprovided for on-the-job employees on a regular basis,including forklift and crane safety education, radiationsafety training and electrical training. We also providemonthly safety training for all employees, includinginterpretation of the latest safety regulations and analysisof accident cases.- Department and team training: New employees arerequired to receive team safety education after completing
Production safety training
workshop training. Each department and team conductscustomized safety training at least once a month. We alsoencourage cross-departmental communication for sharingbest safety practices.- Group level training, new employees are required tocomplete comprehensive health and safety trainingand pass exams upon joining the Group. The QM EHSdepartment regularly organizes safety publicity andsystem regulation training within the Group, to ensure thatemployees comply with relevant laws and regulations.
Lean Products and Quality Service「Ensuring Product Quality and Safety」
By applying automated equipment, we focus on improving production efciency, laying asolid foundation for the delivery of high-quality products.Automated spraycoating
It can replace the original manual dipping operation, ensure the uniformity and consistencyof coating using the high-precision servo positioning technology, and effectively shorten theoperation time.DBB automatictighteningequipment
The rapid and accurate recording of serial numbers through a code scanner effectivelyresolves the issues of low efficiency and poor traceability in the manual tightening process,saving assembly time and reducing space occupation.
In addition, we constantly promote the building of digital systems and process optimization toachieve intelligent production management.ERP businessprocessoptimization
Shanghai Manufacturing Facility has launched an ERP rebuilding project and business processreform, covering key aspects such as master data standardization, supply chain integration,production, supply and marketing collaboration, and business and finance integration. Thishas improved the collaborative efficiency of production, sales, R&D, and management.
Testing ofnetworkedmonitoring
Changzhou Manufacturing Facility has installed 200 monitoring and testing spots to visualizespace, and applied IoT technology to centrally monitor magnet system data and issue alertsfor abnormalities.2D crystaldispensingequipment
The combination of piezoelectric injection valves and cooperative robots achieves a stable anduniform dispensing effect. Customized suction cup grippers and 6-axis cooperative robots areadopted to fit crystals of varying sizes, effectively reducing single-crystal production time andimproving dispensing volume accuracy.
Automatic formingmachine for pinsof resistors in tape-and-reel packaging
With pre-set parameters, the machine can continuously feed materials and form themautomatically. This reduces the processing time of each material and is highly cost-effective.
Automatic testingthrough machinescontrolled byautomation software
Automation software is adopted to control machines to perform automatic repetitive testsand reduce manual operations.
Welding robotworkstation
We have achieved fully automated robotic welding of key components such as pressure vesselcylinders, placeholder cavities, liquid helium heads, cold screen heads, liquid helium tanks,and vacuum cylinders, thereby enhancing welding quality while reducing labor costs.
Digitalcollaborationmanagementsystem
Wuhan Manufacturing Facility has completed the setup of an asset management system whileputting the MES/WMS system into operation, significantly improving the level of synergy inplanning, production, warehousing and quality management.
Systemintegrationmanagement
Wuhan Manufacturing Facility has introduced real-time monitoring, quality management,material tracking, intelligent warehousing and electrostatic monitoring systems to achievemulti-system integration and ensure the accuracy and consistency of production processes.Management viaonline platform
The US Manufacturing Facility has built an online review platform, and linked the platformto warehouse forms for digital and semi-automated management of material warehousing,requisition and pickup processes, improving work efficiency and accuracy.
United Imaging Healthcare actively promotes digital transformation byintroducing automation equipment and devising digital and intelligent businessprocesses, thus improving production and management efficiency, andenhancing market competitiveness.
Boosting Digital Transformation
Lean Products and Quality Service「Ensuring Product Quality and Safety」
Providing PremiumService
Upholding the commitment to “Customer Care and Value Creation throughoutProduct Lifecycle”, United Imaging Healthcare provides high-quality servicethroughout operations. We constantly improve the customer servicemanagement system and optimize the customer service process to ensure theprovision of high-quality customer service, striving to establish a brand imageworthy of customer trust.
United Imaging Healthcare strictly complies with therequirements of laws and regulations in China andthe location where the Group operates, such as theLaw of the People’s Republic of China on the Protectionof Consumer Rights and Interests and the Use of QualityManagement System of Medical Devices in Regulations. Weuphold product risk management standards, as well asthe standards and specifications for product safety andbasic performance, and continuously improve servicequality and efficiency to enhance mutual trust with ourcustomers.We have issued the Product Risk Management, the Post-Market Supervision and Regulation Procedures, andthe On-Site Upgrade Procedures to standardize thesupervision and management of marketed products,identify potential safety risks, and take appropriatemeasures in a timely manner. We have formulated anumber of regulations such as the Complaint HandlingProcedures, the Service Management Procedures, andthe Customer Satisfaction Procedures, continuouslyoptimized the customer service management system,and perfected the process of dealing with customers’complaint, promoting the steady improvement ofcustomer satisfaction. Also, we constantly improve theUnited Imaging Service Engineer’s Manual, to clarify theservice specifications of the engineers and improvetheir service levels. In response to product recall,we have fine-tuned the Recall Management System tofurther clarify recall steps like information collection,
Standardizing Supervisionand Management
risk assessment, recall initiation, recall notificationand recall execution. In addition, we have put in placemanagement systems such as the Vigilance System,the Emergency Management System for Medical DeviceQuality and Safety Incidents, and the Focused MonitoringManagement System for Medical Device Adverse Events tostandardize management responsibilities and build acollaborative emergency response system.To realize effective control of product quality andsafety risks, we have set up an Adverse Event andCrisis Management Team, composed of the Group’stop management, which is responsible for monitoringadverse events. The Post-Marketing SupervisionDepartment (PMS) carries out specific post-marketsupervision work and takes measures according to therequirements. In addition, Sales and CS collect feedbackfrom the customers and conduct customer visits. At thesame time, we have established an efficient handlingprocess. Engineers of the PMS are required to reportadverse events from regulatory agencies and theadverse event monitoring system in a timely manner.Once any serious injury or group adverse event isreported, the management will initiate investigationsinto the reported event within 12 hours, and takemeasures such as discontinuation of use, suspensionof sale and recall according to the investigation results,so as to minimize the negative impacts of the adverseevents.
Lean Products and Quality Service
We are constantly improving our customer service system. We strengthencustomer service management through measures such as updating systemstandards, optimizing inspection mechanisms, and refining project management,and actively respond to customer demands and advice. In this way, we satisfythe diverse needs of our customers and continuously improve the quality of ourcustomer service.
Ensuring Service Quality
We have established a standardized customercomplaint handling process to clarify theresponsibilities and coordination mechanisms at alllevels, thus ensuring that customer complaints arehandled promptly and effectively. In the event ofcustomer complaints, the RCS Leader and the ServiceSales Leader at the provincial level are responsiblefor preliminary handling of the complaints at thetechnical and non-technical levels, respectively. TheBM makes the final decision on disputed complaints.RCS Leader needs to coordinate resources on site,solve problems, and request assistance from theregional leader if necessary. Any complaint thatcannot be resolved within 7 days will be escalated tothe regional headquarters. The regional headquarterswill coordinate resources or escalate the handlingpriority according to the urgency to ensure thatcustomer complaints are handled promptly andproperly. By the end of the reporting period, UnitedImaging Healthcare had a 100% customer complainthandling rate.We respond proactively to customer service needs andprovide high-quality solutions in an efficient manner.We provide a 7/24 human service hotline, ensuringthat we respond to repair requests nationwide within10 minutes, and provide a solution within 1 hour. Inaddition, we ensure that engineers arrive at the sitewithin the specified time according to the city level.We implement a support mechanism with three levelsof escalation for fault diagnosis to ensure that on-siteengineers receive the necessary and timely technicalsupport. With the Solar platform, we remotely monitorthe operating status of equipment, promptly identifyand warn of potential issues, and respond rapidly
In 2024, we added the United Imaging Installation Engineer’sManual on the basis of the United Imaging Service Engineer’sManual to set up more comprehensive installationstandards. This newly added manual provides technicalguidance for engineers during the installation process andensures that all installation activities comply with industrystandards and the Group’s policies.
We have added unannounced on-site RTS inspections,as well as unannounced on-site inspections near thelocations of the TA of Installation Department and theregional TA. The focus is on inspecting the work tools andfootwear, tools and equipment, on-site 7S managementand clocking-in and -out practices in the customerservice process, to further enhance engineers’ awarenessof good service practices. We strictly enforce the CS-EHS Safety Management Procedures, organize monthlydepartmental safety meetings, report and follow up oncustomer safety incidents to prevent similar incidents.
Service management system
In 2024, we developed 170+ customer service datamanagement dashboards for our internal systems,improving service quality and speed of response byidentifying and eliminating unnecessary work.Service data management
We continuously optimize project-side deliveryvisualization and process mechanisms, improve server-side installation standards and service models, inan effort to improve delivery quality and customersatisfaction. Meanwhile, we promote butler-style servicesto tap into customers’ potential needs, respond promptlyand efficiently to resolve problems and achieve closed-loop management. We further enhance customerexperience through regular inspections and customizedsolutions.
Service assurance measures
Service inspection and review
to address concerns, ensuring stable operation ofequipment to create lasting value for customers.We have formulated the Customer SatisfactionProcedures, specifying that the Strategic MarketingDepartment is responsible for customer satisfactionsurveys. The department prepares an annualresearch report based on the analysis of thefeedback information and survey results, providingideas for improving products and services. Eachrelated department will formulate improvementmeasures based on the survey results to improvecustomer experience. During the reporting period,we conducted surveys on customer satisfactionby multiple means, such as letters, phone callsand return visits. Through these means, we collectadequate customer feedback, in order to continuouslyoptimize the quality of products and services andimprove customer satisfaction. In 2024, the customersatisfaction rate reached a relatively high level of
98.3%.
Lean Products and Quality Service「Providing Premium Service」
We continuously optimize our customer service training system. Forinstance, we regularly provide our engineers with relevant trainingthrough various methods such as online and offline training, biweeklytechnical exchange meetings, and monthly meetings, to continuouslyimprove the capability and quality of customer service. In this year, thetechnical support department conducted a total of 38 training sessionson new products and iterative projects, covering 583 employees. Thedepartment also produced 27 overseas technical briefings to providereal-time updates on product developments and roll out solutions. Theafter-sales service training center organized 69 TTT training sessions,
Cities covered
30+
product service training sessions and customer training sessions, withmore than 900 participants from over 30 countries and regions. Thecenter also conducted advanced product service training to continuouslyimprove engineers’ technical skills and troubleshooting capabilities. Bythe end of the reporting period, the Company’s global service networkcovers over 200 cities in more than 85 countries, with more than 1,000service engineers. We have established regional service centers in 18countries and regions, and over 30 global spare parts warehouses.Relying on those capabilities, our international service operationcapability has been on the rise.
Lean Products and Quality Service「Providing Premium Service」
Established regional service centers in 18 countriesand regions, global spare parts warehouses
200+Countries covered85+Service engineers1,000+
Advanced Product Trainingfor Customer Service Engineers
In 2024, the after-sales service training center carriedout advanced product training for customer serviceengineers, including uCT, uXR and uMR producttraining. The training helped engineers masterthe basic operating principles of each product,
and improved their ability to diagnose and solveequipment faults. The training program not onlyenhances the professional skills of talents, but alsopromotes the sharing of knowledge and experienceamong teams to ensure high-quality service.
Lean Products and Quality Service「Providing Premium Service」
United Imaging Healthcare is constantly promotingthe building of a responsible and high-performancesupply chain management system. We haveformulated policies such as the Supplier ManagementProcedures, the Supplier Audit Procedures Requirementsand the Supplier Code of Conduct to standardizethe procurement management process. We payattention to the performance of suppliers in fulfillingtheir environmental and social responsibilities, andinclude this in assessment, so that we can worktogether to practice the concept of sustainability.We comprehensively monitor and evaluate potentialrisks in the supply chain, identify and prevent anyrisk factors that may disrupt our business, therebyensuring the continuity and stability of the supplychain. Meanwhile, we actively communicate andcollaborate with our suppliers. Through initiativessuch as regular exchanges and joint training, westrengthen communication with them to exploreinnovative solutions together, in an effort to promotethe robust development of the industry.
ImplementingResponsiblePurchasing
Lean Products and Quality Service
Supplier Quality ManagementUnited Imaging Healthcare always adheres to the concept of responsiblepurchasing, to establish standardized norms in the processes of supplieradmission, qualification, audit, evaluation and elimination.
Supplier evaluation
substance control and employee occupationalhealth and safety. Tier 1 and 2 suppliers areassessed once a year, while tier 3 suppliers areassessed once every two years. For suppliers thatfall short of our requirements, we will urge themto make improvements and, if necessary, we willimplement an elimination process. In 2024, weconducted annual assessments on 326 tier 1, 2and 3 suppliers, with a compliance rate of 100%.A total of 98.2% of suppliers obtained third-partyquality system certification, further ensuring thereliability of product quality in the supply chain.
In the admission stage, we conduct a rigorousscreening and review of all candidate tier 1, 2and 3 suppliers, taking into account businessneeds and professional opinions from relevantdepartments, to ensure that suppliers satisfy theadmission conditions. In 2024, we introduced 15new suppliers, and the approval rate was 100%.Meanwhile, we regularly evaluate our tier 1, 2and 3 suppliers in our day-to-day management.The evaluation criteria cover multiple criticalareas such as technical support capabilities,business partnership support, quality control,environmental management, hazardous
2024 Supplier Audit/Evaluation Coverage and Frequency at All LevelsSupplier TypeCoverage RateFrequency of Audit/Evaluation
100%Tier 1 supplierAn annual evaluation is conducted
An audit is conducted every two years100%Tier 2 supplierAn annual evaluation is conducted
An audit is conducted every two years100%Tier 3 supplierAn evaluation is conducted
every two years
New suppliers introduced in 2024Approval rate
Annual assessments on 326 tier 1, 2 and 3suppliers, with a compliance rate of
Suppliers with third-party quality systemcertification
98.2
%
%
%
We conduct a comprehensive audit for our tier 1and 2 suppliers every two years, which includes thequality system audit, product audit and environmentalrequirement audit. We also urge suppliers to rectify anyissues identified during the audit. For tier 3 suppliers,we conduct a comprehensive qualification check andfile review, auditing agents’ qualifications and qualitysystem certification and other certificates. This ensures
Supplier audit
that all certificates are up to date. By the end of
the reporting period, 100 tier 1 and 2 suppliers
had been audited, with a 100% completion rate,
and 68 nonconformities had been rectified. We
inspected and updated the systems or agency
certificates of 111 tier 3 suppliers, with a 100%
audit completion rate.
Lean Products and Quality Service「Implementing Responsible Purchasing」
We set clear requirements and sign compliance commitments with oursuppliers in the areas of environmental protection, adherence to businessethics, and safeguarding the health and safety of our employees. We alsoconduct admission assessments and reject suppliers that fall short ofour standards. Meanwhile, we conduct annual assessment and audit ofsuppliers, covering environmental and social responsibility indicators. Ifa supplier fails to meet the performance requirements, we will conducta quarterly assessment. If the supplier still fails the assessment, we willexecute the elimination process.In terms of environmentally friendly materials, we have clearly setenvironmental protection requirements in the quality agreements andcontract orders for product procurement. We emphasize that the materialsused by suppliers must comply with environmental protection standards.We have established an information system, namely the Green ProductManagement (GPM) platform, to comprehensively monitor and manage theenvironmental protection indicators of purchased materials.In terms of business ethics, we have signed the Integrity Statement withall employees to clarify the requirements for integrity in the procurementprocess and ensure the integrity and honesty of procurement. We have
Supplier Environmentaland Social RiskManagement
signed the Supplier Code of Conduct with all suppliers to eradicate corruptionand bribery and promote integrity in the supply chain. By the end of thereporting period, all suppliers had signed the Supplier Code of Conduct.In terms of employee health and safety, we focus on whether suppliershave obtained the ISO 45001 certification for occupational health systemsbased on our Supplier Management Procedures, and requiring supplierswithout relevant certifications to equip their employees with safety andprotective gears, formulate safety and protective measures, and payworkers’ compensation insurance for their employees.Based on the results of the annual supplier assessment and audit in2024, all suppliers of United Imaging Healthcare fully comply with therequirements in terms of environmental protection, business ethicsstandards, and labor and employment practices.In addition, we actively encourage suppliers to introduce energyconservation and emission reduction measures in the production andoperation process, and to adopt clean energy such as solar and windpower. Together, we promote the green transition of the supply chain.
Lean Products and Quality Service「Implementing Responsible Purchasing」
To jointly promote the sustainable development of the supplychain, United Imaging Healthcare is committed to growing togetherwith suppliers. We carry out diversified supplier training, whilestrengthening communication with suppliers by actively participatingin industry events.
Supplier Synergy Development
Supplier CommunicationWe actively participate in industry supply chain associations andrelated activities to strengthen industry exchanges and promotethe building of a sustainable ecosystem. In 2024, we participatedin organizations and activities such as the China Medical DeviceEquipment Association, the China Federation of Logistics &Purchasing Medical Enterprise Supply Chain Association, theTenth Medical Device Supply Chain Annual Conference, and theChina International Import Expo to optimize partnerships withupstream and downstream businesses and achieve synergydevelopment of supply chain companies.
We formulate and implement annual training plans for all tier 1, 2and 3 suppliers, and assess supplier quality representatives after thetraining. The assessment covers quality and compliance requirements,and qualified participants are awarded the JQE certification.Meanwhile, we carry out special training covering quality systemstandards, United Imaging Healthcare quality standards, laws andregulations, and ESG management requirements to continuouslypromote supplier development. The forms of training include onlineknowledge sharing, public account promotion, quality meetings,procurement technical exchange meetings, and individual training.
Supplier Empowerment
In addition, we conduct supplier training satisfaction surveys to collectfeedback and advice for training improvement. In this year, the levelof suppliers’ satisfaction with the training content and practice sharingreached 100%.
We organized annual training for all suppliers on the theme of“Building a High-Quality Ecosystem Together, Creating a World-ClassQuality Brand”. The training covered key topics such as customer assetmanagement, management of environmentally hazardous substances,material confirmation, change control, control of non-conformingproducts, handling of quality issues and appearance quality control.The training also included relevant quality regulations and standards,as well as environmental regulatory requirements.
Annual TrainingSpecialized Training
We have completed more than 100 specialized training sessions forsuppliers and here are some of the examples. We shared packagingexperience through the JQE Club platform to help suppliers optimizepackaging management. We organized quarterly business reviews(QBR) to help suppliers with declining quality develop improvementmeasures. Our Joint R&D Team coached 11 suppliers to improvetheir quality management and process control capabilities. Weconducted online Green Product Management (GPM) trainingfor 20 suppliers to ensure that they comply with environmentalregulations.
Lean Products and Quality Service「Implementing Responsible Purchasing」
United Imaging Healthcare always adheres to thecore values of “customer-centered, innovation-driven, and striver-oriented development”, andthe mission of “To Bring Equal Healthcare for All”.We regard employees as the core driving force topromote sustainable development of the enterprise,and firmly protect the basic rights of employees. TheGroup is committed to creating an equal, inclusiveand diverse workplace. We provide employeeswith a variety of training and career development
opportunities, as well as smooth communicationchannels, and actively listen to and respond to theirneeds, supporting our employees’ career growthand helping them achieve their personal goals. Inaddition, we provide employees with a full rangeof welfare systems and safeguards for health andsafety. The aim is to create a happy and harmoniousworkplace and promote the common growth ofemployees and the Company.
Equality, Diversityand Common Growth
United Imaging Healthcare prepares the annualhuman resources budget and overall humanresources plan for the following year based on ananalysis of its strategy and annual business plan aswell as the performance of current team members.The plan includes the number of employees byfunction and job level for the next year, employmenttypes (full-time employees, interns, part-timeemployees, outsourced employees and rehiredretirees), labor cost investments, and key position
Continuously DeepeningTalent Strategy
Talent for key R&D positionsThis talent pool is for experts and engineers with a solidbackground in product marketing, project management, productmanagement, systems engineering, and other fields. It aimsto promote product R&D and management and ensure UnitedImaging Healthcare’s sustained leadership in the medicaltechnology sector.
This talent pool is for marketing and business developmentprofessionals with an international perspective and cross-culturalcommunication skills. It is designed to support United ImagingHealthcare’s globalization strategy and promote the launch andpenetration of its products in international markets.
International talent
We actively reserve management talents with outstandingleadership and management skills to ensure that UnitedImaging Healthcare has sufficient management staff capable ofsupporting rapid expansion and transformation.
Management reserve talent
United Imaging Healthcare continues to promote human capitaldevelopment and deepen the talent strategy. We are committedto building diverse talent pools and attract global talents throughinnovative recruitment strategies, to support the diversified andinternationalized development of our business, including but notlimited to the following major directions:
investments. The overall plan will be put in placeafter been approved by the Group’s ExecutiveManagement Committee (EMC). Meanwhile, weconduct human resources data analysis on amonthly basis to inform human capital allocationdecisions. The analysis includes the total numberof talents, staffing status, talent introduction (socialrecruitment and campus recruitment), talentloss and other aspects, covering all areas of R&D,marketing, operations and functions.
Equality, Diversity and Common Growth
Protecting Employees’Rights and Interests
Standardizing EmploymentManagement
United Imaging Healthcare strictly complies with national laws and regulationssuch as the Labor Law of the People’s Republic of China, the Labor Contract Lawof the People’s Republic of China, the Employment Promotion Law of the People’sRepublic of China, the Law of the People’s Republic of China on Safeguarding theRights and Interests of Women. We have also formulated policies and rules suchas the Recruitment Management System, the Overseas Dispatch Policy and theRegulations on the Management of Employees’ Leave to specify managementstandards and operational norms in recruitment and dismissal, salary andbenefits, position promotion, working hours and holidays.We adhere to the principles of fairness, impartiality and openness in recruitment,provide equal employment opportunities, and eliminate any discriminationbased on age, gender, nationality, race, ethnicity, religion and other aspects.We strictly enforce identity verification and prohibit child labor. We respectemployees’ labor wishes and prohibit any form of forced labor. We also strictlyimplement the scheme of standard working hours and appropriately manageemployees’ working hours.
In United Imaging Healthcare, employees are crucial to our sustainabledevelopment. Therefore, we constantly optimize employment managementsystem, expand diversified recruitment channels, and build an inclusive andhealthy working environment to safeguard the legitimate rights and interests ofemployees. By doing so, we continue to energize United Imaging Healthcare fora stable development.
Equality, Diversity and Common Growth
We are constantly exploring new recruitmentstrategies, actively establishing partnerships withwell-known universities at home and abroad,promoting internship programs, and activelycarrying out campus recruitment and socialrecruitment. We widely attract global talentsthrough online and offline recruitment platforms,social media, and employee referrals, laying asolid foundation of human resources for thecontinuous development and technologicalinnovation of United Imaging Healthcare.
In 2024, United Imaging Healthcare continued toexpand the recruitment channels. We expandedour talent pools, ensured the transparencyand inclusion of the recruitment process, andoffered equal opportunities to more job seekersfrom various backgrounds. Based on campusrecruitment, social recruitment, and employeereferrals, we partnered with online platformssuch as BOSS Zhipin, LinkedIn, and Nowcoderto improve recruitment efficiency. Additionally,we have brought in third-party human resourceoutsourcing agencies to support the recruitmentof specialized talents in specific R&D fields,facilitating the introduction of professional talents.
Building a DiversePlatformBroadening TalentRecruitment Channels
We deeply understand and practice the valuesof diversity and equality, and have made themthe core drivers of the Group’s continuousdevelopment. We respect individual differencesand strongly oppose any unequal treatment basedon race, ethnic minorities, geographic background,nationality, birthplace, religion, gender, age ormarital status. We have implemented initiativesto create an inclusive office environment, suchas multilingual office signs and conferencesystems, elevators for people with disabilities,and designated dining areas for pregnant
women, ensuring that employees from diversebackgrounds and in different conditions canwork in a comfortable workplace. We firmlyprotect the legal rights and interests of femaleemployees, and eliminate gender discriminationin the workplace, ensuring that all employees canthrive in an equal and fair environment. In thisyear, we welcomed 1,615 new employees, andhired 37 employees with disabilities satisfying jobrequirements. By the end of the reporting period,we had a total of 8,190 employees, with a 100%signing rate of labor contract.
Equality, Diversity and Common Growth「Protecting Employees’Rights and Interests」
United Imaging Healthcare is dedicated to promoting holistic growth ofemployees, conducts diverse training programs to enhance employees’professional skills, and formulates career development plans to support theircareer advancement. We also improve the compensation and performanceincentive mechanisms, and foster a proactive corporate culture.
EmpoweringEmployee Growth
Developmentand TrainingUnited Imaging Healthcare attaches great importance to the training anddevelopment of talents, supports the growth of employees, stimulates theirpotential, builds a professional and excellent talent team, and promotescoordinated development and innovation. The Group’s comprehensive talentdevelopment plan covers modules such as leadership, professionalism,international talent cultivation, and newcomer training. With the “U-Change”Leadership Model and the “International Talent Competency Model”, we helpmanagers and their successors improve their leadership, continuously expandemployees’ international perspectives and professional skills, and provideemployees with clear career paths and promotion opportunities.Based on the Company’s job level system and job qualification managementmechanism, we promote employees to make their own career plans, and achieveself-value enhancement. We encourage positive internal mobility for talents andhave established policies for employee job transfers, supporting a “zigzag”-stylecareer development path. Specifically, we encourage and support employees toapply for internal transfers based on their personal interests and career plans,so as to achieve diversified individual career development.
Career Development Plan at United Imaging Healthcare
Develop a career
development
path
Identifyemployees’strengths/competencies to
be developed
Reach aconsensus ondevelopmentgoals
Formulate adevelopmentplan
Review andevaluation
Through the annualtalent assessment,we conduct acomprehensiveappraisal of talents’performance andpotential. Taking intoaccount employees’own wishes, we clarifythe developmentdirections ofemployees in the nextstage.
Based on the positioncompetency standardsand developmentgoals, superiors assessemployees’ strengthsand competencies tobe developed throughdaily behavioralobservations,and prepare fordevelopmentinterviews.
Through face-to-face discussionsbetween superiorsand subordinates, wealign the perspectivesof managersand employeesregarding careerdevelopment pathsand the definitionof capabilities to bedeveloped, so that theyreach a consensus ondevelopment goals.While meeting thedevelopment needsof the organization,we also take intoaccount individualdevelopment needs,so as to maximizepersonal developmentmotivation.
Employees shouldformulate specificlearning anddevelopment actions ina targeted manner togradually narrow thecapability gap betweentheir current statusand the developmentgoals. Superiors shouldprovide correspondingdevelopmentopportunitiesand resources toassist subordinatesin continuouslyenhancing theircapabilities.
During theimplementation of thecareer developmentplan, superiors andsubordinates regularlyreview the progress ofthe plan and evaluatethe developmentresults, and makenecessary iterativeupdates to thedevelopment actions.
Part Three:
Implementation of the
Development PlanPart One:
Career Development Path
Part Two:
Crafting of Development Plans
Equality, Diversity and Common Growth
Graduate Training& Internship ProgramsUnited Imaging Healthcare views the cultivation ofgraduates and interns as a vital component of thetalent strategy. We have launched the “NewcomerProgram”, which designs different training coursesand growth paths for fresh graduates and interns,aiming to cultivate talents with a strong sense ofresponsibility and professionalism.In terms of intern training, United ImagingHealthcare initiates school-enterprise cooperationfor intern training programs, providing students withopportunities for in-depth workplace experienceand professional development. Every year, we select
students from our partner universities to undergoa one-year internship at United Imaging Healthcare,and offer them the opportunity to become regularemployees in the second year. In 2024, the internretention rate exceeded 50%. We have collaboratedwith the Department of Engineering Physics atTsinghua University and the Biomedical Engineeringprogram at Huazhong University of Science andTechnology to carry out internship programs,providing students with opportunities for socialpractice and helping them apply their theoreticalknowledge to practice.
In terms of fresh graduate training, United ImagingHealthcare has been implementing a comprehensive,forward-looking and systematic training programsfor many years to help new graduates acceleratetheir career growth and cultural integration, and atthe same time, has customized a special marketingtrainee program for the marketing segment tocultivate comprehensive marketing talents withour characteristics. The training program involvesfour main areas, namely R&D, marketing, functions,and operations, and includes onboarding training,corporate culture, workplace code of conduct andprofessional skills, with instruction from professional
mentors. To better assist graduates in integratinginto the Company, based on the survey resultsfrom last year, we have added the “Month of RapidGrowth at Workplace” event. We have launched 8online courses, centered around 4 major themesof workplace literacy, including presentation skills,communication and reporting, efficient delivery, andbusiness etiquette. By providing fresh graduateswith a higher-quality courses and diverse learningand communication opportunities, these measuresare designed to help fresh graduates smoothlytransition from campus students to professionalworkers, laying a solid foundation for their careerdevelopment. In addition, each department alsoprovides offline professional training for freshgraduates to help them master the requiredprofessional knowledge and skills, improve theirprofessionality, and adapt to workplace promptly. In2024, United Imaging Healthcare conducted a totalof 44 offline group courses for fresh graduates, with525 participants, covering 100% of fresh graduates.In addition to the above training, we also conductedjob rotation and regional rotation for the marketingtrainees. This helps the trainees master productknowledge, enhance marketing skills, and establish aglobal perspective through cross-functional practice,laying a solid foundation for future marketingleadership. By the end of 2024, we had hosted themarketing trainee program for 12 consecutive years,cultivating a total of 186 marketing trainees.
Equality, Diversity and Common Growth「Empowering Employee Growth」
New EmployeeOnboarding Training
social recruitment, we organize cultural workshops.Through team interaction and open discussion in arelaxed and friendly environment, we help them gaina deep understanding of United Imaging Healthcare’shistory, development and culture, therebystrengthening their sense of belonging. In 2024, weprovided comprehensive on-boarding training to allnew employees, achieving 100% training coverage.
As a key component of the “Newcomer Program”,United Imaging Healthcare offers a comprehensiveon-boarding training plan for new employees.Through a variety of methods, including standardizedon-boarding training, intensive cultural program,online learning, departmental professional training,and mentorship program, we help new employeesquickly integrate into the organization and enhancetheir job skills. For new employees recruited through
Equality, Diversity and Common Growth「Empowering Employee Growth」
Job-specicDevelopment Training
United Imaging Healthcare has launched diversespecialized training programs by integrating internaland external training resources, fully taking intoaccount the professional knowledge and skillrequirements of specific business positions. Thisunderpins the understanding, adaptability, andcapability of professionals in their roles, fulfilling ourcommitment to supporting the career developmentof specific positions. Additionally, we activelymaintain interaction with trainees for feedback. Thisensures that our training initiatives continuously andeffectively promote individual growth in career andskill, while also helping employees deliver businessperformances.Focusing on the marketing business, we rolled outthe “Marketing Professional Training” program in2024. Under this program, we conducted BiweeklyTraining for domestic marketing talents, withforms such as online courses, regional rotationtraining, and external exchanges. The trainingcovered topics such as strategic technology,practical experience, and team management, andwas delivered by members of the Group’s seniorexecutives and external experts, attracting over1,400 marketing personnel. Also, we organized a“Regional Commander Training” program for over60 marketing management, including regionalbusiness directors and deputy general managers ofmajor regions. The training covered role awareness,management skills, strategic planning, and othertopics, comprehensively enhancing their practicalmanagement capabilities. We also understand theimportance of customer service and word-of-mouth
in marketing. Throughout the year, the after-salesservice team conducted a total of 69 internal andexternal training sessions, totaling 2,989 hours.With more than 900 times of people trained, thosesessions covered over 30 countries in Asia, Europe,Latin America, Africa, the Middle East, etc. Thisimproved the technical level of engineers worldwideand their professional capabilities in equipmentmaintenance. Additionally, through high-qualitycustomer training courses, we have enhancedcustomers’ understanding of our products, andcontinuously improved customer satisfaction.Focusing on the R&D business, we cooperate withinstitutions such as Huixiang Tiandi to organizeprofessional training events such as the ProjectManagement Practical Training Camp. We inviterenowned experts to give lectures to help R&Dstaff build a systematic knowledge framework andimprove their project management and innovationskills. Moreover, we customize the course contentbased on the technical characteristics of eachR&D business line. In addition, we encourageour employees to attend international academicconferences and industry summits, and providefinancial support for travel and other expenses.Since 2023, a total of 172 employees have attendedmore than 40 major domestic and internationaltraining events. These include the AAPM (AmericanAssociation of Physicists in Medicine) AnnualMeeting, the ASTRO (American Society for RadiationOncology) Annual Meeting, the IEEE NSS MIC RTSD(Institute of Electrical and Electronics EngineersNuclear Science Symposium, Medical Imaging
Conference, and Room-Temperature SemiconductorDetectors) Annual Meeting, and the ISMRM(International Society for Magnetic Resonance inMedicine) Annual Meeting. By the end of 2024, theaverage training time for employees in key R&Dpositions reached 16 hours, with 100% coverage.Focusing on the operational business, we haveorganized the “Six Sigma Project Application PracticalTraining Camp”, where experts from T?V S?D areinvited to conduct the sessions. The curriculumcovers key areas such as project management, riskassessment, and system tool analysis, with a totalof 45 employees taking part in. In addition, weinitiate project management training on EnterpriseInformation Technology and Security ManagementDepartment (EIM) for project managers ofoperational team. The training promotes interactivelearning and hands-on exercises to enhance projectmanagers’ skills in project risk management andquality assurance, with a total of 23 participants.Focusing on the functional business, we work withexternal experts to design specialized improvementprojects tailored to the specific circumstances. Theseprojects cover a range of areas, including designthinking, information security, and intellectualproperty rights. In 2024, we organized 25 targetedtraining sessions on quality regulations for thefunctional departments at headquarters to improveemployees’ understanding of industry standards. Atotal of 2,675 employees attended, with an averagetraining time of 1.5 hours per person. This series oftraining sessions significantly enhanced employees’
understanding of industry standards, and greatlyimproved the Company’s operational efficiency andcompliance. The pass rate of external audits of thequality management system went up from 96% in2023 to 100% in 2024.Focusing on the internationalized business, weinvite top consulting experts from the industryto conduct training courses. These courses focuson various aspects such as product features,marketing strategies, and business regulations.In 2024, we launched the Overseas GM SpecialEmpowerment Project, which provided systematictraining for overseas business leaders spanningdimensions such as cultural understanding, brandbuilding, production management and leadershipdevelopment. In addition, in overseas regions suchas Latin America and Central and Southern Africa,we have implemented the “Triangular” trainingprogram for marketing talents. The program, whichcovers strategic technology, market analysis, andthe sharing of practical experience, has effectivelyenhanced the professional skills and businesscapabilities of our overseas employees.
Equality, Diversity and Common Growth「Empowering Employee Growth」
In 2024, the after-sales team held trainingsessions and exchanges totaling
United Imaging Healthcare has established a jointtraining mechanism with renowned universitiesat home and abroad, such as Shanghai Jiao TongUniversity, ShanghaiTech University and YaleUniversity. This initiative focuses on cultivatinghigh-level talents. By organizing academiclectures and study tours, the mechanismpromotes communication and interactionbetween employees and university mentors.
This mechanism aims to broaden employees’academic thinking, enhance their scientificresearch capabilities and ensure the leadershipand applicability of their professional knowledgeand skills.For more information on school-enterprisecooperation, refer to the “Assisting in Building'Industrial Talent Chain' ” section of this report.
Collaboration with HigherEducation Institutions
Leadership Developmentand Succession PlanningUnited Imaging Healthcare adheres to the corephilosophy of “Talent-driven Innovation” andhas established the “U-Change LeadershipDevelopment System”. The system preciselyidentifies the capabilities of managers byintroducing internationally authoritativeassessment tools such as Hogan. We haveestablished a three-level strategic frameworkthat comprises the strategic leadership layer(L1), the strategic driving layer (L2), and thestrategic execution layer (L3). Moreover, relyingon the “Climber Plan”, we reserve high-potentialtalents, forming a dynamic iterative mechanism
of “a group in service, a group under cultivation,and a group taking up positions”. Thoseefforts provide full-chain talent support for thetechnological research and development, clinicaltransformation, and quality and safety in themedical industry. This system has entered into avirtuous closed loop of “strategic decoding - talentempowerment - effectiveness improvement”.Through hierarchical capacity building anda dynamic talent echelon, it provides a solidguarantee for our high-end medical equipment togain global competitiveness.
L1 – Leaders Program
The program focuses on the strategic vision andtransformational leadership of senior managers.Through annual strategic calibration workshopsand global medical innovation seminars, itpromotes the senior management team to reacha deep consensus in terms of business strategy,resource allocation, and cultural transmission.In 2024, more than 10 Top-team and cultureworkshops were carried out, and a mechanismof “three-axis linkage of strategy, organization,and culture” was established. Our efficiency ofstrategic decision-making ranks at the leadinglevel in the global medical and health industryaccording to the organizational advantage surveyconducted by the Boston Consulting Group (BCG).
L2 - Drivers ProgramThe program focuses on strategic drivingand the improvement of organizationaleffectiveness. By implementing the “7-2-1”hybrid training model (70% practice in businessscenarios + 20% benchmarking learning + 10%course input), it strengthens the capabilitiesof middle-level managers in clinical demandtransformation and cross-system collaboration.In 2024, it covered 48 managers at the L2level, with an average training duration of 14hours per person. Within the year, the initiativepromoted the industrial application of 78%patents and drove an 11% rise in the efficiencyof cross-departmental collaboration processes.
Equality, Diversity and Common Growth「Empowering Employee Growth」
L3 - PractitionersProgram
The program focuses on the implementation ofstrategies and team management. Through themechanism of “standardized management tools+ scenario-based assessment”, it accelerates therole transformation of newly promoted managers.In 2024, 73 frontline managers completed the FDAquality system certification and special trainingin team management (with an average trainingtime of 12 hours per person), and the adaptationprocess was shortened to 90 days.
High-Potential Talent Reserve(“Climbers Program”)The program focuses on the forward-looking planning for talents in strategicfields. By establishing a high-potential talentidentification and development systemsuitable for the medical industry, in 2024, wecompleted a two-dimensional assessment(Hogan assessment + innovation potential) of122 high-potential talents. Through experiencesin strategic projects and the senior executivementoring system, talents in emerging fieldssuch as surgical robots and medical AI werereserved, and the reserve rate for key positionsreached 76.4%.
To comprehensively enhance the leadership skills ofmanagers and cultivate a management team withforward-looking thinking and outstanding leadershipabilities, the Company launched the “Talent Club” livebroadcast series of courses. In the form of a “nightschool”, it helps everyone continuously enhancetheir abilities in five aspects: strategy, globalization,innovation, operation, and organization and talent.A total of 29 sessions were held from August 2023 toDecember 2024, achieving 100% training coveragefor all managers.Regarding succession pool management,United Imaging Healthcare has established acomprehensive talent assessment system for thesuccession pool. Through a process of nomination,collective discussion and decision calibration, wereview high-potential talents across departmentsand organizations. We build a tiered and categorizedsuccession pool and continually enrich and expandthe succession talent reserve to ensure the supplyof talent for management positions. We employ adynamic management strategy and prioritize internalpromotion, regularly assessing the developmentstatus of our talent in line with business needs tomaintain a vibrant talent pool. In 2024, we identifiedmore than 400 management reserve talents fromL1 to L3. Through the implementation of thesuccession planning, more than 160 reserve talentswere promoted in 2024, accounting for 40% of thetotal reserve talent pool. The internal supply rate ofmanagers increased from 72.1% in 2023 to 87.2% in2024.
Regarding succession pool cultivation, theGroup offers customized development plans forsuccessors, including leadership training, IndividualDevelopment Plan, and challenging projects andopportunities. These help them define their careergoals and development paths, further acceleratingthe Group’s talent alignment with positions andprogressively increasing the depth of our talentpool. In 2024, we launched the High-PotentialBackup Talent Development Plan, providing over 24hours of specialized training to 122 high-potentialmanagement reserve talents at L2 and L3. Thecourse includes core modules such as High-QualityDecision Making, Cross-Departmental Collaborationand Building High-Performance Teams. At the sametime, we develop an Individual Development Plan(IDP) for each reserve talent, providing them withtailored practical and learning opportunities. Theseinclude involvement in strategic transformationprojects, to help them clarify their career goals andadapt to new challenges.Going forward, United Imaging Healthcare willcontinue to deepen the leadership and managementtraining and development strategy. We will alsocontinue to refine our succession planning to ensurethat the Group has a robust management pool tosupport our global business expansion. We willexpand the scope and improve the quality of ourtraining programs to enable our managers to achieveexcellence in their roles and drive continuousinnovation and growth.
Equality, Diversity and Common Growth「Empowering Employee Growth」
Professional Qualicationsand Degree Support
United Imaging Healthcare has established a flexibleand diverse employee certification acquisitionpolicy that encourages all employees, includingfull-time employees, interns, part-time employees,outsourced employees, and re-employed retirees, toenroll in courses and apply for certifications basedon their personal interests, career paths and goals,and individual learning needs to enhance theirprofessional competencies. We have formulatedand implemented the Skill Certificate Subsidy PilotProgram, which provides monthly subsidies toemployees who hold certifications relevant to theirpositions. This not only motivates employees, butalso helps them improve their professional skills. Forexample, we encourage and support our employeesto obtain 20 types of special operation certificates,including the “Special Equipment Operator Certificate- Crane Safety Management” and the “SpecialOperation Certificate - Welding and Thermal CuttingOperations”. Since 2015, a total of 698 employeeshave received these certificates, with 35 certificatesawarded in 2024. In addition, we motivate
our employees to proactively acquire variousprofessional qualifications, such as the ProjectManagement Professional (PMP) certification, SixSigma, and Good Clinical Practice (GCP) certificates.In 2024, a total of 45 people attempted to becomecertified, effectively promoting the professionaldevelopment of our employees.We also encourage our employees to pursueadvanced study. We support employees who areinterested in advanced studies by participatingin a part-time doctoral program jointly organizedby United Imaging Healthcare, Shanghai JiaoTong University and ShanghaiTech University.This program aims to enhance their professionalknowledge and skills, obtain higher degrees, andmake significant progress in their careers. Since2020, a total of 19 in-service doctoral candidatesin five cohorts have participated in the program,including 2 doctoral candidates from the EngineeringMaster’s and Doctoral Training Reform.
Equality, Diversity and Common Growth「Empowering Employee Growth」
Since 2015, a cumulative total of individualshave obtained special operation-relatedcertificates, reaching
In 2024, individuals obtained specialoperation-related certificates,totaling
35698
Compensationand Incentives
million
This involves the conversion of pre-IPO phantom shares into actual shares, with a total of 62.0559 millionshares granted to more than 800 high-performing employees. By implementing transparent vestingrules and a flexible share reduction mechanism, we reinforce our employees’ sense of ownership andbelonging as shareholders in the Group.
ESOP
To further broaden the scope of incentives, the Group has specifically designed this plan for our high-performing key employees around the world, with a total of 2,475 employees participated and a total of
6.6219 million shares granted. This plan is also linked to United Imaging Healthcare’s operating results,
with a portion of the equity tied to the market performance. It is designed to motivate employees tocontribute to increasing the market value of the Group.
Second Type of Restricted Stock Plan
As a reward for their work performance, the Group launched this plan before our IPO. A total of 754employees participated in this plan, subscribing for 9,848,191 shares with a subscription amount ofRMB 1.133 billion. This reflects the confidence of our senior managements and core employees in thedevelopment of United Imaging Healthcare.
Employee Strategic Allocation Stock Plan
78.53
Total shares of employee equity incentive plansCumulatively granted to individuals
4,000+
United Imaging Healthcare strictly complies with thelaws and regulations of the countries and regionsin which we operate, including the Labor Law, theEmployment Rights Act, and the Pay TransparencyDirective, to ensure the legal compliance ofcompensation management. We continue tooptimize the performance-based compensationmanagement system, and formulate a reasonablesalary incentive mechanism according to thecharacteristics of different positions.We have developed a compensation structure foremployees, including base salary, variable payand long-term incentives. We compare the salarylevels with the market to timely update the salary
framework for each job grade, so as to ensure themarket competitiveness of our employees’ salaries.We have launched diversified employee equityincentive plans in various stages of development,including the Employee Stock Ownership Plan(ESOP), the Second Type of Restricted Stock Planand the Employee Strategic Allocation Stock Plan. Asof the end of 2024, the employee equity incentiveplans totaled 78.526 million shares, cumulativelygranted to more than 4,000 times of individual.These plans cover employees in various countriesand tiers, ensuring that every eligible employee canshare in the growth and success of United ImagingHealthcare.
Equality, Diversity and Common Growth「Empowering Employee Growth」
milliontimes
We adhere to the performance managementphilosophy of “drive value creation, empowerorganizational capability enhancement, andstimulate employee motivation”. Meanwhile,based on the Company’s performancemanagement mechanism, we have established acomprehensive system, including key componentssuch as performance goal setting, performancefeedback and coaching, performance evaluationsand result applications. We are committed tocontinually refining the performance managementcycle to create a virtuous circle of value creation,evaluation and distribution. This reinforces therole of performance management in aligninggoals, activating motivation and empoweringemployees to create a win-win scenario forindividual skill development and organizationalgoal achievement.
Performance goal setting- personal potential stimulation
We are committed to the growth of each employee,providing ongoing support and proactive guidanceto help them overcome challenges in achievingtheir performance goals. We institutionalizeperformance coaching by integrating it into ouremployees’ daily work and career development. Inaddition to formal annual performance interviews,we have established an open and timely feedbackmechanism. Managers provide regular feedbackon employee performance through work reviewmeetings and daily communications. In addition, we
Performance feedback and coaching- two-way commitmentachievable, relevant, and time-bound. In this way,we achieve a differentiated and refined approach tomanaging employees across all levels and categories.We encourage our employees to take an activerole in setting goals, using an open communicationplatform to increase their motivation and sense ofownership in achieving those goals. At the sametime, we implement dynamic goal management thattracks and reviews employees’ progress against theirgoals on a quarterly basis and provides correctiveguidance. If changes in the external environmentor other factors necessitate an update of theGroup’s strategy and key tasks during the strategicreview period, the employee goals can be adjustedaccordingly. This ensures alignment with thechanging external environment or evolving personaldevelopment needs of employees.
encourage employees to share their suggestions.Those efforts continuously promote a two-way commitment between individuals and theorganization, achieving both personal growthand organizational progress. To continually drivepersonal growth and business development.To enhance managers’ performance feedbackskills, we require each new manager to completemandatory training on performance feedbackinterview skills. In addition, the Human ResourcesDepartment issues a Performance FeedbackInterview Manual for study and reference to helpmanagers quickly master performance feedbackand coaching skills.
When setting performance goals for employeesat the beginning of each year, on the one hand,we map the organization's core objectives toeach level. On the other hand, we place evengreater emphasis on the need for managersto tailor individual goals for each employeebased on their career development stage andspecific job responsibilities. This ensures thatthe individual performance goals can stimulateemployees' personal growth potential, meettheir career development needs, and align withthe organization's development objectives. Thegoal-setting process follows the SMART principle,which ensures that goals are specific, measurable,
Equality, Diversity and Common Growth「Empowering Employee Growth」
Being value-oriented, We conduct performanceevaluations based on a comprehensive andobjective principle. Based on performance ratings,we consider various factors such as businessstrategy, environmental changes, values andcontributions. We then calibrate and evaluateemployees horizontally within the same level orcategory, taking into account both work resultsand behaviors. The performance evaluationcycle runs from December to January of thefollowing year and includes all employees.The evaluation process follows a sequence ofemployee self-evaluation, manager evaluation,TOC (Talent Organization Committee) decision,
Performance evaluations- value-oriented, fair and objective
Performance results are used in various employeemotivation scenarios, such as salary adjustments,year-end bonuses, promotions, and non-materialincentives. These results serve as the primary basisfor value distribution, encouraging employees tofully commit to value creation, to realize benefitsharing within the Group. At the same time, we willdevelop a detailed and customized Performance
Result applications- benet sharingannouncement and application of performanceresults, and performance appeals. This ensuresthat the evaluation results are consistent with thevalue contributions made by employees, achievingfairness, openness and transparency. Onceperformance results are confirmed, managers arerequired to conduct formal face-to-face feedbackwith employees, to analyze the employee’s workperformance and evaluation result, provide anobjective evaluation of strengths and areas forimprovement. Based on this, they make suggestionsfor improvement, and work with the employee toset goals and personal development plans for thenext performance cycle. This process is designedto maximize individual potential and increase thewillingness and ability for individual growth.
Improvement Plans (PIPs) for employees whoneed to improve their job performance. Managersare responsible for analyzing each employee’sareas for improvement, developing customizedimprovement plans, and providing knowledgeand skill-based support through performancecoaching to drive performance improvementwherever possible.
Equality, Diversity and Common Growth「Empowering Employee Growth」
Listening to Employees
Employee AppealsUnited Imaging Healthcare values and welcomesthe voice of our employees, provides a varietyof open channels for employee communication,and implements a smooth and secure systemfor employee complaints and reporting. We haveestablished the Whistleblower Protection Policy andthe Internal Investigation Policy, which clearly definechannels and complaint mechanisms for employeefeedback to protect the legitimate rights andinterests of our employees.
United Imaging Healthcare divides the appealchannels into two major categories according to thedifferent types of employees’ appeal contents:
- Appeals related to work affairs (such asperformance-based compensation and compliancemanagement). Specifically, the channels thecompliance hotline email (UIH_Compliance@united-imaging.com) and the employee feedback email(Ourvoice@united-imaging.com);
- Appeals related to personal rights and interests(such as career development and living benefits).Specifically, the channels include uTalk UIH Circleand online consultation service desks.Compliance Hotline EmailUIH_Compliance@united-imaging.comEmployee Voice Feedback EmailOurvoice@united-imaging.com
Equality, Diversity and Common Growth
Decision making
All the above channels are available around theclock to all employees worldwide (including full-time employees, interns, part-time employees,outsourced employees, and retirees rehired by theCompany), ensuring that no matter when and whereour employees are, their demands and suggestionscan be heard by the Company. Moreover, to betterprotect employees’ privacy, our channels allowboth anonymous and real-name complaints, whichemployees can choose at their discretion.
When handling employee complaints and feedback,we are committed to protecting the information ofcomplainants or whistleblowers and keeping theinvestigation and handling process confidential. Anyretaliation against complainants, whistleblowers orpersons involved in the investigation is prohibited,to ensure that each complaint is handled fairlyand equitably. In addition, we have established anemployee union. Employees may entrust the unionrepresentative to collectively negotiate with the
Group about issues associated with their immediateinterests, including remuneration, working hours,rest and leave, insurance benefits, labor safety andhealth, and occupational training.In 2024, via public channels mentioned above,we received a total of 14 complaints andrecommendations, and achieved 100% positivehandling in accordance with the process describedabove.
By constantly optimizing and promoting theemployee feedback and complaint mechanism,United Imaging Healthcare has effectively protectedthe democratic rights and interests of employeesand further promoted the continuous improvementand healthy development of the Group. In the future,we will continue to refine the related mechanism andregularly update and disclose relevant data, so thatwe can timely respond to employee opinions andeffectively protect employees’ rights and interests.
Equality, Diversity and Common Growth「Listening to Employees」
In handling the second type of employee appeals - those related to personal rights and interests, United Imaging Healthcare’s handling process is as follows:
Timely responseHuman Resources Department, Legal ComplianceDepartment and other relevant departments willcontact the employee within 24 hours.
Information vericationThe relevant department will understand the content ofthe complaint and its validity, and relevant information.
Conducting investigationThe relevant department, in collaboration with HRBP(Human Resources Business Partner), will conduct adirect investigation.
Result feedback
The relevant department will send feedbacks to theemployee and archive the results.
In handling the rst type of employee appeals - those related to work affairs, United Imaging Healthcare’s handling process is as follows:
Complaints submittingEmployees submit complaintsthrough designated channels.
Preliminary reviewUpon receipt of a complaint, the appropriate departmentimmediately assesses the validity and urgency of thecomplaint and prioritizes the handling of significant issues.
In-depth investigation
A designated team conducts a confidential investigationthat includes interviews and document review.Based on the findings of the investigation, theinvestigation team will formulate proposed actions andsubmit them to the appropriate level of managementfor decision making. Issues that are more complex orinvolve significant interests are discussed and voted oncollectively by a higher level of management.Result feedback
If the compliant is made with the real name, the result is sent directly back to thecomplainants. If the complainants are dissatisfied with the result, they may make furtherappeals, at which point we will initiate the secondary review and decision making process.Results archiving
All records of complaints and the handling processes are archived to ensure evidenceis available for future management reference.
EmployeeSatisfaction SurveyUnited Imaging Healthcare attaches greatimportance to employees’ work experience andis committed to improving employee satisfactionthrough regular comprehensive and multi-dimensional research initiatives every year.Since 2022, we have involved an external third-party institution, the Boston Consulting Group(BCG), to conduct a comprehensive satisfactionsurvey. The survey comprehensively examines theorganization across 12 dimensions from six majoraspects, including strategy, organization, talent and
We made more flexible,transparent, scientific andreasonable adjustments tothe organizational structure,enabling more employees toexperience that working atUnited Imaging Healthcare isclear-cut and highly efficient.
Organizational structure
We introduced mainstreamdigital tools. This not onlycontinuously enabledemployees to feel increasinglyhigher productivity but alsoallowed them to learn thelatest technologies andconcepts, thus inspiring themto think about their owngrowth.
Process system
We carried out more targetedtalent development programs,so that employees had moreinnovative and developmentalproject opportunities,enabling them grow and makeachievements within theorganization.
Leadership
innovation. Through continuous efforts over threeconsecutive years, our overall score increasedfrom 3.8 points in 2022 to 4.0 points in 2023,and further to 4.1 points in 2024. Meanwhile, wecontinuously put every change in practice througha closed loop of research, feedback, and action. Inthe three dimensions - "organizational structure,process system, and leadership", the averagescore went up by more than 10%. After review andresearch, we found that the following efforts weredeeply felt among employees:
Equality, Diversity and Common Growth「Listening to Employees」
We regularly organize and carry out satisfactionsurveys for all employees every year. Based on theresults, we identify potential problems, developa plan and implement improvement measuresaccordingly.In August 2024, we conducted anonymoussatisfaction survey for all employees on employeeinvolvement, job duties, teamwork, salary andwelfare, and personal development, in an effortto collect genuine feedback from employees andidentify key areas of management optimization.About 70% of the questionnaires were answered,and the overall employee satisfaction rate was
90.4%. After the survey, we comprehensively analyzed
the results, and found that among the issues raisedby employees, the feedback on welfare upgradeand management and communication efficiencywas more prominent. In the fourth quarter of theyear, we immediately launched a special discussionmeeting within the Company to address the researchissues, and produced a series of initiatives such asadding parking areas to alleviate employees’ parkingdifficulties, establishing a special meeting mechanism,and improving communication efficiency, which wereimplemented one by one and made public. We willcontinue to follow up, respect the suggestions of everyemployee and improve their work experience.
Equality, Diversity and Common Growth「Listening to Employees」
The response rate for the 2024anonymous employee satisfactionsurvey was
%
The results of the 2024 anonymousemployee satisfaction survey show anoverall satisfaction rate of
90.4
%
Creatinga FulllingWorkplace
At United Imaging Healthcare, we are alwaysconcerned about “how to help employees betterunderstand our welfare policies” and “how to provideemployees with more welfare projects”. We havedeveloped a beyond-salary welfare system involving“healthcare”, “career companionship”, “recognitionand commendation” and “communication andconnection”. The system covers all employees(including full-time employees, contract employees,interns and part-time employees). We also customizeand update welfare strategies for employeesand their families every year, taking into fullconsideration of the individual needs of employeesin different regions and positions, as well as the bestpractices of the industry. By doing so, we endeavorto ensure the competitiveness and advancementof our beyond-salary welfare for employees. At thesame time, we strictly abide by the Law of the People’sRepublic of China on the Protection of Women’s Rightsand Interests. We will not treat female employeesdifferently in terms of their career development onthe grounds of age, pregnancy, childbirth, etc., andprohibit any form of gender discrimination in theworkplace.
Healthand Care
Accompanimentthroughout the Career- Onboarding Care: We provide comprehensive onboarding care at theorganizational level, departmental level, and individual level for newly recruitedemployees, helping them quickly assimilate into the corporate culture and getfamiliar with the Company’s business and work processes.- Anniversary Celebration: We provide annual leave, paid sick leave and othertypes of leaves to employees who have served for a full year according to theiryears of service in the Company, so that employees can have better rest andvacations. In addition, anniversary celebration, among other things, is organizedto enhance employees’ sense of belonging and loyalty.- Birthday Congratulations: We provide employees with benefits such as birthdaygift money, enabling them to feel the care and warmth from the Company.- Marriage Congratulations: We provide employees with benefits such asmarriage gift money and extend our best wishes for their married life, enhancingtheir sense of happiness.- Childbirth Congratulations: We provide employees with benefits such aschildbirth gift money. Additionally, we offer special leave benefits like publicleave during pregnancy, maternity leave, and breastfeeding leave to femaleemployees. By doing so, we are safeguarding the rights and interests of femaleemployees and making employees feel the Company’s support for their family life.- Festival Celebrations: We provide employees with festival benefits, includinggifts for traditional festivals. This enables employees to feel the Company’s careduring festivals and enhances their sense of belonging and happiness.
- Health Protection: We provide supplementary medical insurance for allemployees. In 2024, we invested a total of RMB 8.0422 million in commercialinsurance and check-ups, covering 100% of the employees. In addition, one-on-one psychological counseling is organized to help employees understandtheir health conditions from multiple dimensions and prevent the occurrence ofvarious diseases.- Health Promotion: We provide free gyms for employees, encourage thedevelopment of various clubs such as badminton, table tennis, and footballclubs, and organize activities like basketball games and badminton games. Theseefforts aim to enrich employees’ spare-time lives, help them expand their socialcircles, and promote their physical and mental health.- Dietary Care: We actively provide subsidies for all employees to ensure thequality of their meals. A special dining table for pregnant female employeeshas been set up. By doing so, we aim to meet the dietary needs of differentemployee groups.- Family Care: We offer discounted commercial insurance for employees’ families,organize summer camps for employees’ children, and provide assistance foremployees’ children’s schooling. These initiatives aim to enhance employees’sense of belonging and happiness, as we believe it is equally important to makeemployees’ families feel cared and warm.
Equality, Diversity and Common Growth
决策层- Company Awards: We have set up various publicnon-material incentive awards for quarterly staremployees, high-end product achievers, highsales volume achievers, etc., so as to make everyemployee feel recognized.
Recognitionand Commendation
- Satisfaction Survey: We conduct yearly satisfactionsurveys for all employees to understand their opinionsand suggestions regarding the Company’s workenvironment, welfare benefits, career development,and other aspects. By doing so, we timely identifyproblems and make improvements to enhanceemployees’ satisfaction.- Executive Exchanges: We organize one-on-oneexchanges with employees, especially communicationbetween executives and employees. This allowsemployees to directly provide feedback on problemsand suggestions to the management, enhancingemployees’ sense of participation. Furthermore, it
Communicationand Interconnection- Honorary Titles: By selecting winners of honorarytitles such as Outstanding Employees and UnitedImaging Healthcare Craftsmen, we commendemployees for their excellent performance at workand inspire them to keep working hard and makingprogress.
also helps the management better understandemployees’ needs and develop policies andmeasures that are more in line with employees’interests.- United Imaging Healthcare AnniversaryCelebration: On important occasions such as theCompany’s anniversary, we organize all employeesto participate in celebration activities to enhanceemployees’ sense of identity and belonging tothe Company. Moreover, by looking back on theCompany’s development history, we can arouseemployees’ sense of pride and responsibility, andstimulate their ownership awareness within theCompany.
Equality, Diversity and Common Growth「Creating a Ful?lling Workplace」
EnsuringOccupational Health
ISO 45001:2018 System Certi?catefor Shanghai United Imaging
ISO 45001:2018 System Certi?catefor Wuhan United Imaging
At United Imaging Healthcare, we strictly comply withlaws and regulations such as the Work Safety Lawof the People’s Republic of China and the Law of thePeople's Republic of China on Prevention and Controlof Occupational Diseases. And we have formulatedmany internal policies on occupational health andsafety, including the Labor Protection and EmergencyMaterials Management Policy, the Fire Safety Policy,the Occupational Health Policy, the OccupationalHealth Monitoring and Archive Management Policy, andthe Occupational Disease Hazard Emergency Rescueand Management Policy. Besides, we have newlyissued the EHS Objectives Management Policy, theDual Prevention Mechanism Management Policy, thePublic Facilities Maintenance and Management Policyand others, for the purpose of refining managementmechanism and processes and building safeworkplace to protect the occupational health ofemployees.
On the basis of improving the occupational healthand safety policy, United Imaging Healthcare furtherstrengthens the construction of the occupationalhealth and safety management system. Strictlyabiding by the international standard of ISO45001:2018 management system, we continuouslyenhance workplace safety to effectively preventinjuries and diseases. By the end of the reportingperiod, Shanghai United Imaging had successfullyobtained the ISO 45001:2018 system certificatecovering all sites of product R&D and production. In2024, we completed the work safety standardizationassessment, and was awarded the title of Level 2enterprise of production safety standardizationby the Shanghai Emergency Management Bureau.Similarly, Wuhan United Imaging obtained the ISO45001:2018 system certificate covering all sitesof product R&D, production and testing, and washonored as a “Healthy Enterprise” in Wuhan byWuhan Patriotic Health Campaign Committee.
Equality, Diversity and Common Growth
Conducting Emergency Drillsto Enhance Emergency Response CapabilitiesDuring the Safety Month, we organized nightevacuation drills in our employee dormitorybuildings, aiming to test and enhance employees’ability to cope with emergency situations. Duringthe Fire Prevention Month, we conducted daytimeemergency evacuation drills throughout thebase complex to ensure that every employee is
annual study on EHS procedure documents, andarranges studies in accordance with the update ofthe documents. Each department provides pre-posttraining at both departmental level and post levelfor new employees, to ensure that employees arefamiliar with the post-specific operation procedures,internal rules and regulations, emergency handlingmethods, requirements on correct wearing of laborprotection equipment, and EHS laws and regulations.In 2024, we provided 726 training sessions in relationto EHS, totaling 48,633 hours, with 111,612 timesof participation. At the same time, we provide ouremployees with abundant opportunities to learnand practice safety knowledge by organizing specialactivities under themes such as Safety Month,Occupational Disease Prevention and ControlWeek, and Fire Prevention Month, which effectivelyenhance the safety awareness of employees.United Imaging Healthcare has innovativelyimplemented the “Safety Improvement ProposalReward Program” and “EHS Excellence DepartmentSelection” activities to fully mobilize the enthusiasmand creativity of all employees to participate insafety management. We encourage employees totake the initiative to identify and report potentialsafety hazards and make practical suggestionsfor improvement. For departments with excellentperformance in safety management, we rewardthem with both public recognition and generousincentives, aiming to create a well workingatmosphere, in which all employees are concernedabout workplace safety and actively participate insafety management.
To further refine our workplace health and safetymanagement, we assemble a professional safetymanagement team at each R&D or productiondepartment and establish a grid-based safetymanagement system to implement safetyaccountability and create a new safety managementecosystem that engages all departments forjoint efforts. With the establishment of theoccupational health management system, wehave realized the data-based management ofphysical examination, which enable the automaticsending of physical examination notifications andresults, thus strengthening the management ofemployees' occupational health. We take measuresto continuously improve the efficiency of safetymanagement. This includes strengthening the safetyhazard identification and management mechanism,and enhancing the regular safety inspection andinternal audit system. Other efforts include adoptingscientific methods to thoroughly identify potentialsafety hazards at key areas such as production sitesand R&D laboratories, and promptly implementingcorrective and preventive measures to eliminate thepotential hazards in time.United Imaging Healthcare has built and improvedthe three-tier safety training system to provideemployees with workplace safety education andtraining. The EHS Department provides weeklycompany-wide EHS training for new employees,and organizes regular special training on topics likeoccupational health, radiation safety, traffic safety,safety management of chemicals, use of PPE, andfire safety. The department also organizes semi-
proficient in the emergency evacuation process. Inaddition, production workshops organized on-sitedisposal drills for special emergencies based ontheir own characteristics. With remarkable resultsachieved, the drills strongly enhanced employees’capabilities to deal with emergencies.
Equality, Diversity and Common Growth「Ensuring Occupational Health」
Based on the strengths of the industry, United Imaging Healthcare is committedto actively giving back to the community and contributing to health and well-being. Taking active part in various social welfare activities, we fulfill ourcorporate responsibility with actions. We endeavor to break down medicalknowledge barriers and pave the way for the masses to access professionalmedical information, to improve the health literacy of the whole population.During the reporting period, the Group’s public welfare donations amounted toRMB 17.1511 million.
Assuming Responsibilities andJoining in Public Benet Activities
Engaging in PublicWelfare Activities
United Imaging Healthcare always maintains ahigh sense of social responsibility in businessdevelopment. We actively engage in public welfareand charitable causes, promote the health andwell-being of the public, and participate in a widerange of public welfare activities to contributeto the development of the community. As a key
On August 10, 2024, United Imaging Healthcare conductedmedical knowledge popularization for 50 students inthe “City Summer Camp” of Shanghai Xinghua Educationand Poverty Alleviation Foundation. This action aims tohelp students in impoverished areas gain knowledge onsoftware and hardware of medical imaging equipment,
Assisting Shanghai Xinghua Educationand Poverty Alleviation Foundation inthe “City Summer Camp”
and broaden their horizons. At the end of the visit, UnitedImaging Healthcare presented the students with culturaland creative gifts. Hosting students in this program for twoconsecutive years, United Imaging Healthcare had beenhonored with the title of “Charity Partner” by the “XinghuaSummer Camp”.
Hosting Large Public Welfare Art Exhibition and Salon on MedicalImaging of Breast Cancer with Shanghai Anticancer Associationand Taikang HealthcareUnited Imaging Healthcare, together with ShanghaiAnticancer Association, Taikang Healthcare and otherorganizations, held a large public welfare art exhibitionand salon on medical imaging under the theme of “Breast,Brave, Beautiful” in Shanghai. The exhibition consisted ofthree parts: Confusion and Curiosity, Understanding andExploration, and Facing and Courage. Through stories
of females fighting cancer, mammary gland image, oilpaintings of breast image changes, breast cancer data andcases of early screening and early diagnosis, the exhibitiongave the general public an in-depth understanding ofbreast cancer. Meanwhile, the exhibition encouragedmore people to pay more proactive attention to the breastcancer and the patient groups.
guardian of the community’s health, UnitedImaging Healthcare shoulders the importantmission of giving back to the community andpassing on love. We actively participate in publicwelfare activities, conduct health education, andcontribute to building a harmonious society.
Assuming Responsibilities and Joining in Public Bene?t Activities
Engaging in Medical HealthKnowledge Popularization
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Total viewsby the end of 2024
thousand
United Imaging Healthcare is committed to the medicalpopularization among children and the protection of children’shealth. On June 1, 2024, the Children’s Day, United ImagingHealthcare joined hand with a team of experts from the School ofBiomedical Engineering of ShanghaiTech University to organize abrain science enlightenment activity for 30 6-year-old children atYungu Road Kindergarten in Jiading Xincheng, aiming to popularizeknowledge on brain development in infants and young children.The project, as one of the Science and Technology Innovation 2030
Brain Science Popularization at Yungu Road Kindergartenin Jiading Xincheng on Children’s Day
- “Brain Science and Brain-like Research” Major Project, was led byShanghaiTech University and jointly organized by several universities,hospitals and United Imaging Healthcare. The project was plannedto track the brain development of thousands of children in five years,and to build China’s first cohort for research on the brain developmentof infants and young children aged 0-6 years old. During the activity,Professor Zhang Han and Mr. Quan Feiyu introduced the structureand function of brain to the children through fun games and quizzesto stimulate their interest in brain science knowledge.
We prioritize the popularization and promotion of medical healthknowledge, and commit to raising public awareness of medical issues,reinforcing health consciousness, and contributing to the building of aharmonious society with equal healthcare.By publishing popularization contents on health knowledge and usageof medical devices via online social media platforms, we provide readerswith a channel to get medical knowledge. Through easy-to-understandexplanations, we strive to carry forward the medical health knowledgepopularization in a more broad and in-depth way. For example, wecarry out publicity on “Alzheimer’s Disease imaging - PET/MR scanning”,“Introduction to Parkinson’s Disease, identification and diagnostic criteria,and research background, direction and conclusion”, “Staging methodsand criteria of kidney cancer, and the role of CT examination in kidneycancer treatment”, “Internal materials/structures/components, assemblyand inspection of CT bulb”, etc. By the end of 2024, we had releasedmore than 460 popularization articles, getting a total of more than 550thousand views.In addition, we visit schools, communities, enterprises and other placesto provide offline medical knowledge lectures and training activities, inan endeavor to enhance the health knowledge reserve of the public in allaspects and enhance people’s ability to cope with medical emergencies.
Popularization articlesreleased by the end of 2024
Assuming Responsibilities and Joining in Public Bene?t Activities
Always upholding the concept of environmental protection and green and lowcarbon, United Imaging Healthcare continuously improves the environmentalmanagement mechanism. We strive to create a zero-carbon, environmentallyfriendly and eco-friendly production and management operation mode topromote the innovation and development of green practices for products.Also, we actively respond to climate change risks, endeavoring to realize theharmonious coexistence between the Group and the nature.
Clean Productionfor Green Development
Focusing onEnvironmentalManagement
UndertakingEnvironmentalProtectionInsisting on green production and operation, UnitedImaging Healthcare strictly abides by regulationson environmental protection, properly disposesof wastewater, waste gas and all kinds of wastes,actively implements energy saving and consumptionWe have established a sound environmentalmanagement structure. The senior leaders of theGroup review and approve major environmentalprotection decisions, the QM EHS Departmentdevelops pro-environmental policies and monitorstheir implementation, EHS engineers carry outspecific tasks, and the responsible persons of theAdministration Department and related departmentsimplement requirements on environmentalprotection. Personnel at all levels work together
to carry forward environmental managementpractices. In our management practices, in additionto continuous real-time monitoring and assessment,we have established an emergency responsemechanism to efficiently control environment-related incidents. During the reporting period,both Shanghai Manufacturing Facility and WuhanManufacturing Facility obtained ISO 14001environmental management system certification.
reduction measures, efficiently utilizes waterresources, and strengthens noise management,taking effective actions to undertake theresponsibilities for environmental protection.
Clean Production for Green Development
EmissionsManagement
We strictly adhere to national laws, regulations andstandards, such as the Environmental Protection Lawof the People’s Republic of China, the Water PollutionPrevention and Control Law of the People’s Republic ofChina, the Law of the People’s Republic of China on thePrevention and Control of Atmospheric Pollution, theLaw of the People’s Republic of China on the Preventionand Control of Environment Pollution Caused bySolid Wastes, the Standard for Pollution Control onHazardous Waste Storage, and the Guidelines forthe Recovery and Recycling of Plastics Waste (GB/T 30102-2024). And we have established manyinternal policies, including the newly formulatedEnvironmental Information Disclosure Policy, andrevisions to the General Industrial Solid WasteManagement Policy, the Pollutant Management Policy,the Hazardous Waste Management Policy, and theEnvironmental Health Management and InfrastructureUtilization Standards, to further clarify the standardsfor environmental management and improve ourcapabilities for environmental management.In terms of greenhouse gas management, we haveset aggressive targets for reducing greenhousegas emissions. Using 2023 as the baseline year,we aim to reduce the carbon emission intensityper unit of revenue (Scope 1 and Scope 2) by 50%by 2035. This year, with respect to production andoperation, energy use, and optimization of operationand production facilities, we further set detailedmilestones for emissions within different scopesand implemented a number of carbon reductionmeasures. In 2024, the greenhouse gas emissionsof United Imaging Healthcare were 54,443.92 tCO
e
(Scope 1 and Scope 2, market-based), down by21,000 tonnes, or 28%, compared to the baselineyear of 2023. Over the same period, the greenhousegas emission intensity dropped to 5.29 tCO
e permillion of revenue, a 20% year-on-year decrease.With regard to the medium-term target of reducingthe emission intensity by 50% by 2035, our progresscame at 41%. To further enhance our greenhousegas data management, we engaged professionalexternal organization to verify our greenhouse gasemissions. At the same time, we actively respondedthe CDP rating, achieving the B rating, whichencourages us to continuously improve greenhousegas emission management.For more information on energy saving and emissionreduction, please refer to the section “EnergyManagement” in this chapter.In respect of wastewater management, we treatdomestic and production wastewater in strictcompliance with wastewater treatment rules anddischarge standards. Domestic wastewater is subjectto the A/O wastewater treatment process, anddischarged into the urban wastewater network afterbeing tested as up to standards by professionalthird-party monitoring organization. Productionwastewater is collected in a unified manner fortreatment by a qualified third-party company thatwe engage. Meanwhile, we are in the process ofintroducing wastewater treatment facilities tostrengthen our capabilities for wastewater treatment.The production wastewater of Wuhan ManufacturingFacility is recycled through a wastewater treatment
system and a water purification device, realizing thegoal of zero discharge of production wastewater.In terms of waste gas management, particulatematters and non-methane hydrocarbon generatedfrom production are purified and treated beforebeing discharged through the exhaust funnels. Weuse UV photolysis and filtration methods (e.g., bagdust removal technology) to deal with welding fumeand other particles and activated carbon to adsorborganic waste gases, and conduct regular inspectionand maintenance of filtration equipment. Third-party agencies are engaged to monitor waste gasemissions to ensure that all indicators comply withthe emission standards of the locations where weoperate. In addition, we carry out regular trainingprograms to improve employees’ skills in waste gastreatment and raise their environmental awareness.In terms of waste management, we haveestablished a waste management system anda clear responsibility management system, andhave set up separate management ledgers forindustrial solid waste and hazardous waste fordedicated management. Besides, we engage third-party organization to collect or dispose of solidwaste and hazardous waste generated, and verifythe qualifications and technical capabilities ofthe treatment organizations to ensure that thedisposals are in compliance with rules. Moreover,we set up temporary storage sites and warehousesfor hazardous waste. The hazardous wastes arestored by sections in accordance with the principleof categorized storage. Environmental protection
signs such as safety warnings, categorized storagesections, and hazardous waste labels are posted atthe storage sites.This year, the pollutant prevention and controlfacilities of United Imaging Healthcare operatednormally, and the pollutants were all discharged incompliance with the standards. Besides, ShanghaiManufacturing Facility was included in the 2024Shanghai Positive List for Ecological EnvironmentSupervision and Enforcement.
Scope 1 and Scope 2 GHGemissions(market-based)
54,443.92tCO
ePercentage reduction in Scope 1 andScope 2 GHG emissions compared tothe baseline year of 2023-28%
Clean Production for Green Development「Undertaking Environmental Protection」
Energy ManagementStrictly abiding by the Energy Conservation Law ofthe People’s Republic of China and other relevantlaws and regulations, we constantly exploreefficient energy management approaches. We havedeveloped management policies for power supplyand distribution and the HVAC, and implementenergy saving and consumption reduction measuresin all aspects of daily operation and production toimprove operation and production efficiency. At thesame time, we continue to promote the constructionof energy management and monitoring system. Inaddition to the focus on energy consumption statusand the optimization of energy use structure, weactively expand the use of clean energy to furtherpromote energy saving and consumption reduction.
Construction of energy consumptionmanagement platform
Lighting optimization for reductionof energy consumption
HVACOptimizationIn 2024, Shanghai Manufacturing Facility upgraded thecentralized air conditioning system, enabling the centralcontrol of the temperature, air speed and scheduledshutdown of air conditioners in offices and productionworkshops. All air conditioners must be turned off afterwork to effectively reduce energy consumption. This couldsave 200 thousand kWh of electricity per year, and reducecarbon dioxide emissions by 115 tonnes/year.At Wuhan Manufacturing Facility, the air conditioningsystem in the ultrasonic probe production workshopallows for flexible adjustment according to theenvironment temperature and humidity. In the cleanroom, the air conditioning system can reduce the fresh airfan frequency from 40Hz to 35Hz while still maintainingproper temperature and humidity. And in the offices,a VRV centralized air conditioning system was appliedto centrally manage the temperature, air speed andscheduled shutdown of air conditioners. This could save40 thousand kWh of electricity per year, and reducecarbon dioxide emissions by 20 tonnes.
In 2024, Shanghai Manufacturing Facility replaced ordinarylighting with high-efficiency induction LED energy-savinglamps for the basement, public areas and productionareas, saving 155 thousand kWh of electricity per year andreducing carbon dioxide emissions by 90 tonnes/year.In 2024, Wuhan Manufacturing Facility completed thereplacement of induction lamps for stairwells and non-motor vehicle parking sheds. The lighting was controlledby time-control switches, and half of the lighting at theworkshop accesses and clean rooms would be switchedoff in case of no visits expected. This could save 5,000 kWhof electricity per year and reduce carbon dioxide emissionsby 3 tonnes/year.Changzhou Manufacturing Facility completed therenovation of the basement and elevator hall. Ordinarylighting was replaced with induction lamps, saving 20thousand kWh of electricity per year and reducing carbondioxide emissions by 10 tonnes/year.At the U.S. Manufacturing Facility, power and lightingsystems in the testing room would be turned off in case ofno production scheduled, to reduce energy waste.
In 2024, Shanghai Manufacturing Facility completed theconstruction of an electric energy management centerplatform. A total of 351 non-smart meters were replacedor newly installed for 6 user stations and key equipment.This enables the real-time monitoring, alarm monitoringand automatic meter reading in the park, providingdata support for energy saving solutions. ShanghaiManufacturing Facility plans to launch a smart park energyconsumption management platform in 2025 to realizevisualized assessment and intelligent control of energyconsumption. According to monitoring statistics, JiadingBase saved 600 thousand kWh of electricity this year.Wuhan Manufacturing Facility has upgraded theintelligent power distribution operation and maintenancemanagement platform, realizing visible and controllablepower consumption status in the park. The platformenabled accurate monitoring of high-energy-consumingequipment and timely response to exceptions in powerconsumption. According to monitoring statistics, WuhanBase saved 240 thousand kWh of electricity this year.Changzhou Manufacturing Facility applied the SuwenPower Management System to accurately monitor powerconsumption in the factory. The system enabled thelocating of high power consuming areas and equipment,contributing to the implementation of energy-savingmeasures. According to monitoring statistics, ChangzhouBase saved 700 thousand kWh of electricity this year.
Clean Production for Green Development「Undertaking Environmental Protection」
Application of innovativetechnology and systemsIn 2024, Shanghai Manufacturing Facilitycompleted the renovation for process coolingwater pumps, air-conditioning circulating waterpumps and ground source hot water pumps. Byupgrading traditional pumps to variable frequencypumps, the operating frequency of the pumpswas finely adjusted with the help of sensors andconfiguration control software. This could save1,118 thousand kWh of electricity per year andreduce carbon dioxide emissions by 650 tonnes/year.In 2024, Wuhan Manufacturing Facility completedthe energy-saving transformation for thecentral air-conditioning machine room. High-efficiency group control system for machineroom refrigeration station was launched. Withthe addition of electric valves, the frequencyof valves and pumps could be intelligentlyadjusted according to the workshop load. Withthe installation of cooling towers, the operatingefficiency of air-conditioning unit was improved.
This could save 430 thousand kWh of electricityper year and reduce carbon dioxide emissions by215 tonnes/year.In 2024, Changzhou Manufacturing Facilitycompleted the construction of the Phase II centralcontrol room, using configuration software toconduct intelligent centralized control over AHUHVAC and PCW process water. Through real-timemonitoring of energy consumption, temperature,air speed and other parameters, the variablefrequency unit could be intelligently adjustedto realize precise control. This could save 300thousand kWh of electricity per year and reducecarbon dioxide emissions by 150 tonnes/year.In 2024, Changzhou Manufacturing Facilityimproved the Phase II magnetic resonance processcooling water system. The new system uses high-efficiency magnetic levitation refrigeration unitsin summer, and the free cooling source in winter.This could save 1.05 million kWh of electricity peryear and reduce carbon dioxide emissions by 610tonnes/year.
Green TransportationManagementIn a proactive response to the concept of greenand low-carbon development, Shanghai UnitedImaging Healthcare Co., Ltd. launched theproject of “Questionnaire Survey on CarbonEmissions from Daily Commute of Shanghai &Wuhan UIH Employees” in 2024. The aim wasto comprehensively understand the commutingmethods of employees and provide support forformulating green mobility policies.The Company encourages employees to givepriority to energy-saving and environmentallyfriendly mobility modes, such as publictransportation and shared bicycles, jointlypracticing the concept of low carbon.As animportant measure of the green mobility plan, theWuhan Base completed electrification of shuttlebuses in the second half of 2024, upgrading thetraditional fuel-powered shuttle buses to newenergy electric vehicles. This measure not only
reduces the carbon emissions of the base’s shuttlebuses but also provides employees with a moreenvironmentally friendly and comfortable mobilityexperience.In the future, the Company will continue tooptimize the green mobility plan and exploremore low-carbon initiatives, such as promotingcarpooling platforms, adding charging facilities,and launching green mobility reward programs.These efforts will further stimulate employees’enthusiasm for participating in green and low-carbon activities. Together, we will contribute to asustainable corporate ecosystem.
Clean Production for Green Development「Undertaking Environmental Protection」
United Imaging Healthcare actively promotes theuse of renewable energy. Through the photovoltaicconstruction plan, the Group continuously increasesthe use of clean energy. At Shanghai ManufacturingFacility, we continue to advance the constructionof a photovoltaic project with an installed capacityof 5,287.515 kW. This project is expected to startoperation in early 2026, which can produceover 5 million kWh of renewable electricity peryear, equivalent to reducing 2,850 tonnes of CO
emissions. At Wuhan Manufacturing Facility, we havebeen using a solar heating system for domestic hotwater since 2020. Up to now, we have cumulativelysaved 70 thousand kWh of electricity and reducedCO
emissions by 39.9 tonnes. Meanwhile, we haveactively implemented green power procurement.Jiading base started direct power purchase in
2024, purchasing 3,499,281 kWh of green powerand reducing CO
emissions by 1,877.7 tonnes. Wealso plan to purchase 11.75 million kWh of greenelectricity in 2025, which is about one-third of thebase’s electricity consumption. This is expected toreduce carbon emissions by approximately 6,697.5tonnes, representing a decrease of about 15% incarbon emission intensity compared to 2023. Inaddition, Wuhan Manufacturing Facility plans tostart direct power purchase in 2025 and purchasean appropriate proportion of green power to furtherpromote green and low-carbon development.
Training and Publicity on EnergySaving and Environmental ProtectionTraining at smart park: Shanghai United ImagingHealthcare organized a special training at smartpark, streamlining and simplifying processes forvarious modules such as energy consumptionand solid waste. Staff operational standardsand specific responsibilities at each stage wereclarified. Moreover, the completion of energyconservation and environmental protectionprojects was included in the performanceappraisal to motivate employees to activelyimplement energy-saving measures.Specialized carbon training: An externalprofessional institution was invited to conduct
training on product carbon footprint (ISO 14067:
2018) and carbon inventory (ISO 14064-1).Through professional explanations and analysis,employees’ understanding of energy conservationand consumption reduction standards and theirpractical application abilities were improved.Publicity on energy conservation andenvironmental protection: We organized publicityactivities concerning energy conservation andenvironmental protection. By promoting publicityarticles such as “Embracing Green Lifestyle,Beautifying United Imaging Healthcare” and“Spreading Positive Energy with Low-CarbonEfforts at United Imaging Healthcare” to allemployees, we advocated energy-saving and low-carbon lifestyle in daily work.
Clean Production for Green Development「Undertaking Environmental Protection」
Water ResourceManagement
NoiseManagementUnited Imaging Healthcare continuouslystrengthens the protection for and rationalutilization of water resources. The Groupstrictly complies with the Water Law of thePeople’s Republic of China and other laws andregulations, and has established a strict waterquality monitoring system. Moreover, the Groupincorporates the awareness of water conservationinto production and operations to constantlyimprove water management.
Improve water usage monitoring by deploying high-precision water meters to quickly detect and respondto abnormal water usage. Conduct water conservation
publicity and post slogans such as “Every drop counts, savewater in our hearts, please save water” to promote waterconservation among all employees.Regularly inspect and maintain plumbing, faucets, andother water-related facilities in office areas, and replaceold water equipment with water-saving devices to improvewater efficiency.Adopt closed-circulating cooling water to the productionlines such as ISC-IS, MR and US-TP probes. For the dicingmachines, self-produced ultra-pure water is used in cutting.In the MPS-TUBE production line, the high-temperatureequipment is cooled by circulating cooling water. Cleaningwater for the surface treatment workshop is recycled bywater circulation treatment equipment.
We strictly comply with relevant laws andregulations such as the Law of the People’s Republicof China on Prevention and Control of Pollution fromEnvironmental Noise, as well as industry standardsincluding the Emission Standard for IndustrialEnterprises Noise at Boundary. We prioritize low-noise equipment, actively implement noisereduction measures such as vibration reduction,sound insulation and noise elimination, to
ensure that noise within the boundary meetsthe relevant limits. Meanwhile, we regularlymaintain noise-generating equipment to ensurethat noise reduction measures such as basicvibration reduction, soundproof enclosures,and soundproof windows and doors remaineffective. This year, the noise at the boundary ofUnited Imaging Healthcare all met the dischargestandards.
Clean Production for Green Development「Undertaking Environmental Protection」
Product LifecycleEnvironmentalManagementUnited Imaging Healthcare considers theenvironmental management throughout theproduct lifecycle as an important driver for theGroup’s sustainable development. This conceptis integrated into every aspect, including productdesign, production, packaging, transportation, andapplication. In this way, we can ensure that theentire product lifecycle is environmentally friendly,contributing to the construction of a sustainableecosystem.In terms of technological innovation, we are activelydeveloping and applying environmental protectiontechnologies. For example, we have achieved a 20-30% reduction in component power consumptionby developing and applying wide bandgapsemiconductor SiC switching tubes in GPA. Moreover,we have innovated the water cooling dormancytechnology, enabling the water cooling systemto be turned off when the device is powered offand reducing power consumption during standby.Besides, we have achieved a maximum powerconsumption reduction of 50% by using variable-frequency HEC. In addition, we have innovated thelow-carbon technology scanning sequence to reducethe requirements for GC and energy consumption.Furthermore, a deep sleep function has been addedto the sleep mode of CT products, which is expectedto save about 20% of energy annually. Also, forMI products, we have planned to add an energy-saving mode and an intelligent operation system —automatically going into hibernation at night and
automatically waking up on customized workingdays, which is expected to save 24% of energy.Last but not least, for the RT radiotherapy system,we have adopted a cloud computing platform tocentralize the computing resources of the hospital’streatment planning system and imaging modalitiesincluding CT, MR and PET. We have also optimizedthe hardware configuration across multiple terminalsto reduce the overall energy consumption.Regarding the utilization of production materials,we prioritize environmentally friendly and low-carbon options. For instance, we have replacedlead with steel in the mammography DR collimator,and all products in the latest generation of PET/CTproduct line utilize lead-free materials. Furthermore,we have replaced the tooling with reusable metalsheets, constructed a new type of helium-freesuperconducting magnet, introduced lightweightflat carbon fiber panels for the mobile DR in theUS, and designed an innovative SF
recovery device.These efforts ensure that our production materialsare environmentally friendly. On the other hand, weconduct internal tests for hazardous substances andentrust third-party laboratories to carry out testingfor all products. In 2024, a total of 40,120 kinds ofhomogeneous materials were tested to ensure thatthe products comply with the systems and regulatorystandards in terms of environmental protection.In terms of appearance design, we apply the spray-free process and use coatings that are dirt-resistant,
anti-yellowing, and highly wear-resistant. Thesefeatures can extend the service life of the shellmaterials and reduce the after-sales rework on thecasings. We have also adopted solutions such asfoaming injection molding and structural materialfilling to replace the traditional spraying process,achieving weight reduction of the product casings.In terms of product packaging and transportation, weuse environmentally friendly packaging materials forturnover materials, supplier deliveries, and productshipments, and we actively recycle and reuse thesematerials. At the same time, we are committed toreducing the plastic content in packaging, ensuringthat the total weight proportion of plastic packagingmaterials is below 2%. We have adopted cold-chaintransportation technology for MRI equipment, whichhas covered MR products in all product lines. Thisenhances transportation efficiency and substantiallyreduces liquid helium consumption. In 2024, wesaved nearly 700 thousand liters of liquid helium.In addition, to enhance employees’ understandingand capabilities for practical application, we inviteexternal professional organizations to conducttraining on “Regulatory Trends on HazardousSubstances in Medical Devices and Responses ofEnterprises - Special Training for United ImagingHealthcare”.
In 2024, liquid helium saved
700,000
liters
In 2024, homogeneous materials tested
40,120
Annual energy savings from CTdeep sleep function approximately
%
Clean Production for Green Development「Undertaking Environmental Protection」
Focusing onClimate Change
Extreme weather events such as typhoons, floodsand earthquakes pose risks such as supply chaindisruptions, production interruptions, equipmentdamage, injuries or fatalities, and compromisedproduct delivery quality. In view of the above risks,we have formulated comprehensive emergencyresponse plans and set up an emergency commandteam. In this way, we ensure a well-organizedresponse to emergencies in accordance withestablished emergency levels and procedures.Additionally, we have enhanced operational facilityand emergency supply management by conductingregular inspections, maintenance, and updates toensure the timely and effective utilization. We havealso established a mechanism for disseminatingrisk monitoring and early warning information. Byinstalling meteorological monitoring devices, weensure timely dissemination of weather alerts toall employees. Furthermore, we conduct regularemergency drills and organize training programson climate change, disaster knowledge, andemergency response skills. These initiatives aim toenhance employees’ ability to respond effectivelyto crises and improve their survival skills.
Impacts of extreme weather
Clean Production for Green Development
From daily operations and climate-related riskassessments, we identify climate risks withpotential significant impacts and formulate riskmanagement measures.In addition, while addressing the risks posedby global climate change, we have activelyidentified and seized multiple opportunities. Wecontinuously adopt advanced energy-efficientequipment and technologies to reduce energyconsumption, lower energy expenses, andimprove operational efficiency. Additionally, weare actively exploring green markets, investing inrenewable energy solutions to reduce reliance ontraditional fossil fuels and cut energy purchasingcosts. These initiatives not only demonstrateour commitment to climate action and socialresponsibility, but also strengthen the Group’sbrand image and reputation.
United Imaging Healthcare pays great attentionto the impact of climate change on corporateoperations and business development. Wehave established climate change managementmechanisms, enhanced our capacity to identify andassess climate-related risks and opportunities, andformulated comprehensive response measures. Bydoing so, we aim to enhance our climate-related riskmanagement capabilities, effectively address thechallenges posed by climate change, and capitalizeon the opportunities it brings.The Strategy and Social Responsibility Committee,under the Board, manages ESG affairs at thestrategic level. The committee develops and monitorsclimate change policies, assesses environmentalrisks and opportunities, and ensures our operationscomply with sustainable development targets andenvironmental laws.
The market requires products to have multiplesustainable attributes, such as greater energyefficiency, longer life, easy repairability, easyrecyclability, and a lower carbon footprintthroughout their lifecycle. Such requirementscan lead to an increase in production costs. Inview of the above risks, we follow the principle of“Ecodesign” and enhance our R&D capabilities inlow-carbon products. We continuously promotethe transformation of R&D to ensure that ourlow-carbon products can meet the needs of theemerging low-carbon market.
Changing demandsfor low-carbon products
We strictly adhere to business ethics standards, continually refine ourcompliance management system and strengthen our compliance culture.In addition, we focus on strengthening information security management,implementing responsible marketing, and actively promoting intellectualproperty protection. By standardizing our business conducts and driving thesteady corporate development, we lead the industry in enhancing responsiblegovernance.
Compliant Operationfor Steady Development
Practicing CompliantOperationUnited Imaging Healthcare adheres to the principleof compliant operation. We build a comprehensivecompliance management system, and strengtheninternal audit and supervision while activelyresponding to external regulatory policies. Withthese efforts, we enhance our risk managementcapabilities and continue to practice compliantoperation.We strictly abide by laws and regulations such as theAnti-Unfair Competition Law of the People’s Republic ofChina, the Anti-Monopoly Law of the People’s Republicof China, and the U.S. Foreign Corrupt Practices Act(FCPA), and the UK Bribery Act (UKBA). Additionally,we have formulated policies such as the BusinessConduct Guidelines, the Conflict of Interest Policiesand the Anti-Bribery and Anti-Corruption Policy
※. Weclarify the compliance management regulations andadhere to the principles of integrity, transparency,lawfulness, and accountability. We require ouremployees, distributors, and business partners tostrictly comply with the relevant requirements forcompliant operation.The Group’s compliance management systemfor business ethics covers key areas such as anti-bribery and anti-corruption, management forconflicts of interest, code of business conducts, anti-monopoly, anti-unfair competition, export control,and economic sanctions. The system is directlymanaged by the Board of Directors. The Board ofDirectors has established the Strategy and SocialResponsibility Committee and the Audit Committee.
The Strategy and Social Responsibility Committeeis responsible for setting long-term business ethicsgoals, supervising the implementation of businessethics policies, assessing risks, and proposingrecommendations for improvement. The AuditCommittee supervises the financial informationand its disclosure in accordance with the workingprocedures, ensuring the authenticity, accuracy, andcompleteness of financial reports. The committeealso evaluates the independence of internal auditprocedures and external audit agencies to ensurethat business operations comply with business ethicsstandards. We have also established a DisciplinaryCommittee to ensure the implementation of variouspolicies and to promptly detect, investigate, and dealwith violations of the rules and regulations. This year,the Audit Committee reviewed the financial reportsand the financial information in the regular reports,paid attention to the implementation of businessethics audits, supervised key issues, and timelyreported to the Board of Directors. The Strategy andSocial Responsibility Committee regularly reviews theanti-corruption and anti-fraud measures, assessesbusiness ethics risks and has approved the Anti-Bribery and Anti-Corruption Policy, the WhistleblowerProtection Policy and the Responsible Marketing Policy.United Imaging Healthcare has establishedthree lines of defense to strengthen internalrisk management. The first line of defense is thebusiness departments, including the Sales andMarketing Department, Procurement Department,Supply Chain Management Department, R&D
Department, and Customer Service Department.These departments are responsible for identifyingand controlling compliance risks in daily operations,establishing operating procedures and internal controlmechanisms, conducting regular self-inspections,and taking preventive measures. The second line ofdefense consists of the Legal Compliance Departmentand the Financial Control Department. The LegalCompliance Department is responsible for formulatingand updating compliance policies, providing guidanceand supervision, and conducting employee training.The Financial Control Department oversees financialprocesses and supports the compliance of businessdepartments. In addition, specialized business
compliance committees such as the MarketingCompliance Committee, the Information Securityand Privacy Protection Committee, and the Anti-Corruption and Data Compliance Task Force have beenestablished to supervise and guide the compliancework within their respective fields. The third line ofdefense is the Audit Department, which is responsiblefor independently evaluating the effectiveness of thecompliance management, reviewing the complianceof business activities and external partners. The AuditDepartment reports audit results to the Board ofDirectors and provides support for the management’sdecision-making.
Compliant Operation for Steady Development
※The Anti-Bribery and Anti-Corruption Policy: https://global.united-imaging.com/-/media/uih/pdf/investor/20240823/anti-bribery-and-anti-corruption-policy_en.pdf
(including full-time employees, interns, part-time employees, outsourced employees, anddispatched workers). The training covers key areassuch as the code of business conduct, briberyand corruption, internal fraud, and conflicts ofinterest, so as to enhance employees’ awarenessof business ethics compliance. In addition, wehave established a strict assessment mechanismto evaluate and provide feedback on employees’learning achievements. This aims to consolidatethe training effectiveness, and promoteemployees to better implement compliancerequirements in their work. Furthermore, duringthe reporting period, we newly launched a FeishuOfficial Account, which is dedicated to regularlypublicizing knowledge on internal controlcompliance and business ethics to all employees.During the reporting period, we conducted aspecial session on business compliance and anti-corruption at the United Imaging HealthcareMarketing Conference.
We continuously strengthen the internal supervision.Under the leadership of the Board of Directors, wehave established a business ethics audit system thatcovers all aspects such as business and financialactivities, to effectively supervise the Group’s codeof conduct. We have issued and implemented theInternal Audit System, along with 21 internal auditpractice guidelines, to improve audit processesand rules and standardize internal business ethicsaudits. At the audit preparation stage, we conductrisk assessment procedures, gather informationon laws and regulations, institutional processes,operating data, and historical audit records. Wealso conduct a preliminary assessment for businesscompliance and risk degree and formulate a detailedaudit plan. At the audit execution stage, based onthe risk assessment results, the Audit Departmentfocuses on reviewing key high-risk areas such asanti-bribery, anti-fraud, and conflicts of interest.The department conducts a detailed inspection forrelevant documents, financial records, contracts,and transaction processes to ensure compliance.At the preliminary result verification stage, theAudit Department communicates with the auditeddepartments to confirm the issues, and ensures thatthe issues are fully explained and resolved throughon-site interviews and document verification. Whenthe audit report is issued, the audited departmentis required to develop rectification measures. Theaudit team will continuously track the progressof rectification to ensure that the problems areeffectively resolved. The Audit Committee regularlyhears reports on the work achievements and follow-up plans of the Audit Department, safeguards theindependence and effectiveness of the internal auditsystem and ensures that it meets the expectationsof the Board of Directors.We have developed a “Three-Year Coverage”
audit plan targeting the area of business ethics. In2024, the audit focused on domestic and overseasbusiness departments’ high-risk areas such as thecode of business conduct, anti-bribery and anti-fraud, information security and privacy protection,employees’ conflicts of interest and confidentiality,as well as employee training. From 2025 to 2026, weplan to conduct audits on key areas that have notbeen audited previously, and to perform a secondreview on the previously audited high-risk areas toensure that business ethics audits cover all operatingentities worldwide every three years. During thereporting period, we carried out regular auditwork, focusing on the code of business conduct ofoperating entities, anti-bribery and anti-corruption,anti-fraud, employee training, employees’ conflictsof interest and confidentiality. We provided feedbackon the rectification items identified during the auditto the relevant business departments and issuedaudit reports. This helped to identify and resolve thebusiness ethics issues of the Group, and continuouslyimplement the compliance requirements andmeasures related to business ethics.We firmly combat acts that violate business ethicsand implement the long-term managementmechanism of “dare not corrupt, cannot corrupt,and do not want to corrupt”. We require all newemployees to sign the Integrity Statement duringtheir onboarding process. Moreover, the code ofconduct and punishment for infringement arespecified in the Employee Handbook to ensure thatevery employee promotes awareness of businessethics and anti-corruption. For employees in keypositions and managerial positions, we furtherclarify the requirements for integrity in businessoperations by means of compliance performanceappraisals. At the same time, we require all suppliersand distributors to sign the Supplier Code of Conduct
and the Distributor Code of Conduct, clearly defining thebusiness ethics and anti-corruption standards that theymust observe in business activities. We continuouslystrengthen due diligence measures, paying particularattention to the business ethics and integrity-basedoperation of our partners, so as to ensure that ourtransactions with them are legal and compliant.We continuously optimize the reporting managementsystem, encourage the supervision and reporting onmisconducts across the Group, and create a transparentcompliance supervision platform. We provide multiplereporting channels, including the reporting mailbox(UIH_Compliance@united-imaging.com) and thereporting hotline (021-67076619). Additionally, we haveadded a new compliance supervision and reportingplatform - Feishu Workplace. All channels are openaround the clock, allowing employees to submitanonymous or named reports and feedback. Wetake all reports seriously and initiate an investigationimmediately. The Disciplinary Committee is responsiblefor making the final decision in accordance with therules and regulations, ensuring that the handlingof violations is transparent, fair, and reasonable. Atthe same time, we have released the WhistleblowerProtection Policy
※, clarifying the requirements forwhistleblower protection, and strictly prohibiting anyform of retaliation. By doing so, we strive to create asafe and reliable supervision environment.United Imaging Healthcare continuously strengthensthe compliance culture construction and deepens theeducation and training related to business ethics. Wecomply with policies such as the Anti-Bribery and Anti-Corruption Policy and the Business Conduct Guidelines,and have established a comprehensive trainingsystem with multi-channel, multi-form, and multi-levelapproaches. Every year, we conduct regular businessethics and compliance training for all employees
Compliant Operation for Steady Development「Practicing Compliant Operation」
※The Whistleblower Protection Policy: https://global.united-imaging.com/-/media/uih/pdf/investor/20240823/whistleblower-protection-policy_en.pdf
General businessethics training
We provide all employees with systematic training inbusiness ethics and compliance and guide them instudying the Anti-Bribery and Anti-Corruption Policy,the Whistleblower Protection Policy, the BusinessConduct Guidelines, the Conflict of Interest Policiesand other relevant documents every year. This isto ensure that our employees fully understand andcomply with the Group’s code of business ethics. In2024, we organized the “Business Ethics ComplianceTraining: Anti-Corruption and Anti-Fraud Practices”.At the training, we explained the relevant laws andregulations and our internal policies and emphasizedthe importance of anti-corruption and anti-fraud efforts. This helped to raise the complianceawareness of all employees and related parties. Thistraining covered all our full-time employees, interns,part-time employees, outsourced employees anddispatched workers. The total times of participationwas 17,206 and the duration of the training was 7,317hours.
Specialized business ethicstraining for key positions
We provide specialized and targeted businessethics training for key positions, such asmarketing. Though the training, we guideemployees in conducting business, interactingwith healthcare professionals and organizingmarketing activities in accordance with ourcompliance policy. Focusing on core topics suchas business ethics, anti-corruption, anti-unfaircompetition, and conflicts of interest, the trainingaims to enhance employees’ ability to understandand apply compliance requirements.
Partner businessethics training
We require each regional distributor to attendcompliance training organized by United ImagingHealthcare at least once a year. The traininginvolves business ethics, anti-corruption policy,prevention of unfair competition and otherrelated topics. This is to accelerate the buildingof a culture of compliance throughout the supplychain.
Compliant Operation for Steady Development「Practicing Compliant Operation」
Board and managementethics training
Each year, we organize dedicated compliancetraining for all directors and management toclarify key compliance requirements on businessethics, anti-corruption, conflicts of interest andanti-unfair competition. The aim is to increasesenior management’s understanding of theimportance of compliance and to ensure that theyact as role models to work in compliance withrules.
PreventingData RisksTo strengthen information security and privacyprotection, United Imaging Healthcare constantlyimproves the privacy protection policy and the datasecurity management system. We implement strictdata risk prevention and control strategies to preventinformation security risks, and provide safe andreliable services to gain more trust from customersand partners.We abide by the laws and regulations includingthe Data Security Law of the People’s Republic ofChina, the Personal Information Protection Law ofthe People’s Republic of China, the Cybersecurity Lawof the People’s Republic of China and the GeneralData Protection Regulation of the EU (GDPR), andregulatory requirements such as the AdministrativeMeasures for Data Security in the Field of Industry andInformation Technology (for Trial Implementation). Wehave updated and revised the Information SecurityManagement Manual, the Information Security RiskManagement Policy, the Information Asset SecurityManagement Policy, the Supplier InformationSecurity Management Policy, the Private DataSecurity Management Policy and the Cloud SecurityManagement Policy in accordance with the latestinformation security management specifications.This is our effort to continuously strengtheninformation security management.We have established a top-down hierarchicalinformation security management structure and
strictly performed the responsibilities at all levelsin the Management Policy of Information Securityand Privacy Protection, to ensure the effectivenessof information security and privacy protection.The Information Security and Privacy ProtectionSupervision and Management Committee is thehighest decision-making body for informationsecurity management. It lays down relevant policiesand specifies the implementation requirements.The Company Information Security and PrivacyProtection Leading Group and the ProductInformation Security and Privacy Protection LeadingGroup are the auditors and supervisors. The specificimplementation work is handled by the InformationSecurity and Privacy Officers, the InformationSecurity Department, the Information TechnologyDepartment, the Legal Compliance Department,the Product Network Security Committee, andthe Quality Management Department, etc., whichwork together to carry forward specific informationsecurity management tasks. During the reportingperiod, the Information Security and PrivacyProtection Supervision and Management Committeeheld 1 meeting, to conduct analysis and makedecisions on the information security risk andprivacy protection matters. Our information security-related departments hold communication meetingson information security management issues on aregular or ad-hoc basis to optimize the workflow andmaintain the efficient operation of the managementsystem.
Compliant Operation for Steady Development
Establish the policy on information security and privacyprotection.Organize and formulate the overall plan for informationsecurity and privacy protection.Research and deploy and discuss and decide on majormatters of information security and privacy protectionwork.
Planning and building the Company's security andprivacy protection management system.Formulation of relevant internal systems.Organization, coordination, supervision, and inspectionof specific work.Report regularly to the Information Security and PrivacyProtection Supervision and Management Committee onthe implementation of the work.
Information Security Management Organizational Structure of United Imaging Healthcare
Executive level
Decision-making level
Information Security and Privacy ProtectionSupervision and Management Committee
Management and review levelCompany Information Securityand Privacy Protection Leading Group
Product Information Securityand Privacy Protection Leading Group
Information Security andPrivacy Protection OfficersQuality ManagementDepartmentProduct InformationSecurity and PrivacyProtection Leading GroupsLegal and ComplianceDepartmentInformation TechnologyDepartmentInformation SecurityDepartmentProduct NetworkSecurity Committee
Information SecurityManagementSystem and ServiceQualicationBy the end of 2024, United Imaging Healthcare hadobtained certificates in key areas including InformationSecurity Management System (ISO 27001), MedicalHealth and Safety Management System (ISO 27799),Personal Privacy Protection System (ISO 27701),Cloud Service Information Security ManagementSystem (ISO 27017) and IT Service ManagementSystem (ISO 20000). At the same time, we received theCCID Information System Service Delivery CapabilityCertificate (Level 1, 5-Star), the CCRC InformationSecurity Service Qualification Certificate (Level 2), andthe ITSS Information Technology Service StandardCompliance Certificate (Level 3). They demonstratedour professional ability and commitment to informationand privacy security protection.
ISO 27001 Information SecurityManagement System Certificate
ISO 27701 Personal Privacy ProtectionSystem Certificate
ISO 27017 Cloud ServiceInformation SecurityManagement SystemCerti?cate
ISO 27018 Public Cloud PrivacySecurity Management SystemCerti?cate
ISO 27799 Medical Health and SafetyManagement System Certi?cate
ISO 20000 IT Service ManagementSystem Certi?cate
CCRC Information SecurityService Quali?cationCerti?cate
ITSS Information Technology Service StandardCompliance Certi?cateCCID Information System ServiceDelivery Capability Certi?cate
Compliant Operation for Steady Development「Preventing Data Risks 」
United Imaging Healthcare is devoting increasingefforts to information security management. Forexample, we have formulated the InformationSecurity Behaviour Management Rules forEmployees. By detailing requirements for data,application, host and network security, we haveestablished a comprehensive and multi-levelinformation security risk prevention and controlsystem with diversified contents, to effectivelymanage and reduce information security risks.In 2024, we expanded the scope of informationasset maintenance and strengthened public cloud
Datasecurityprotection
Data integrity and authenticity protectionAnonymity of sensitive informationHard disk data encryptionData transmission encryption
Applicationsecurityprotection
Hostsecurityprotection
Networksecurityprotection
and server security by improving server baselinesecurity. In addition, by restricting access to high-risk ports and removing a large number of expiredand unaccountable host accounts, we furtherenhanced our information security management.United Imaging Healthcare takes the managementof customer privacy data as the core ofinformation security management and strictlyadheres to the relevant policies and guidelines.Specifically, we collect, store, use and transfercustomer privacy data only when necessary and
lawful, and strive to ensure the security andcompliance of the data processing environment.We have taken various measures to protectthe security of customer privacy data. In termsof security technology, we regularly conductpenetration testing and network testing, andparticipate in the “Rock-Solid Action” to improveour network security protection capabilities. Aspart of our compliance project, we assess theprivacy protection ability of customer servicetools and improve their privacy features. In thearea of data management, we have formulateddata deployment and transfer plans to ensurethe security and compliance of data transfer.In our operations, we improve privacy datamanagement and conduct full lifecycle securitycontrol over assets, such as demagnetizingdamaged equipment, to prevent informationleakage. In addition to our day-to-day securitymaintenance and network protection activities,we have conducted around 32 emergencyresponse drills and practices to acceleratethe formation of a standardized emergencyresponse process. At the same time, departmentresponsible for information security conductsregular investigations and audits, punishes non-compliance and rewards compliance to strengtheninformation security oversight.
To raise the awareness of information security andprivacy among all employees, we have conductedinformation security training in the form ofonline and offline seminars. The training coverskey topics such as office environment security,password security, phishing email identificationand prevention, trade secret protection, andinformation security during travelling. At the sametime, we provide training on information securitypolicies that all employees need to understand,including the ISMS-101 Information Security andPrivacy Protection Management Manual, the REG-EIM-001 Management Measures for RegulatedSoftware Use, the ISMS-206 Information SecurityIncident Management Provisions, and the ISMS-201 Information Security Risk Management Policy.As the end of 2024, information security trainingcovered 100% of our employees. In addition, wetake measures such as the “Information SecurityMonth” activities and information security creditpoint-based management to carry out informationsecurity publicity. Through information securityexams, phishing email tests and other methods,we test how well our employees have masteredinformation security knowledge and reinforcethe learning effectiveness. This ensures thatour employees effectively identify and preventpotential information security risks.----
User authentication and authorizationUser access security protectionEmergency access supportedApplication whitelistingAudit logSecurity scanning------
Operating system security reinforcementAnti-virus softwareRegularly updated virus databaseRegularly updated security patchesTrusted machine certificatesPassword management system
------
FirewallSecure encrypted connectionNetwork whitelistingNetwork access mechanism24/7 monitoringSituation perceptionThreat intelligence system
-------
Compliant Operation for Steady Development「Preventing Data Risks 」
United Imaging Healthcare’s Active Engagementin Network Security Protection Activities
“Information Security Month”of United Imaging HealthcareIn 2024, United Imaging Healthcare participated inthe “Gong Fu Li Wang” network security protectionactivity organized by the Shanghai MunicipalCommission of Economy and Informatization andthe “Rock-Solid Action” for network protectionorganized by the Shanghai CommunicationsAdministration. The aim is to improve enterprises’ability to defend against information security
risks through simulated attack tests. In a monthof 24/7 security protection, United ImagingHealthcare received full marks and was awardedthe title of “Excellent Blue Party” by the organizerof “Gong Fu Li Wang”. It’s the demonstration ofour professionalism and reliability in informationsecurity protection.
in daily work. We organized online and offlinequizzes to enhance employees’ ability tounderstand and apply information securityknowledge. During the event, we published 10articles on information security. Topics includedpreventing phishing emails, setting strongpasswords and protecting office security. The aimis to encourage all employees to take active partin information security protection.
In July 2024, United Imaging Healthcare heldthe 7th “Information Security Month” eventthemed “Upholding Cybersecurity Bottom Lineand Safeguarding Information Security”. We heldthree seminars on daily information securityconsiderations and roles and precautions foremployees in network protection. We invitedexternal experts to analyze daily informationsecurity cases and guide our employees toproperly handle information security issues
Compliant Operation for Steady Development「Preventing Data Risks 」
ImplementingResponsible Marketing
rightful, honest and truthful, respect fair competition,comply with business ethics, value customer trustand protect patients’ rights and interests. We upholdhigh ethical standards and oppose corruption andbribery. We endeavor to ensure that our marketingactivities comply with local laws, industry standardsand regulatory requirements, and that our marketingcontent is authentic and accurate. We also take dataand information security very seriously and activelyprotect the privacy of the information and dataof our partners and customers in our marketingactivities.We have established a Marketing Compliance
Committee and an Ethics Committee comprisingsenior management to oversee and review thecompliance and ethics in our marketing activities.We have also set up a marketing system complianceteam to regularly review and audit marketingcompliance to ensure the compliance of marketingactivities.We constantly reinforce the management of ourpromotion and advertising processes. This ensuresthat descriptions of the features, quality and usesof our products and services in our promotionalmaterials are clear, accurate, objective authentic,and consistent with the latest scientific research
United Imaging Healthcare stringently implementsthe concept of responsible marketing, and improvesthe responsible marketing management system toensure consumers’ access to authentic and reliableproduct and service information. We strive to builda trustworthy brand image and create a positive andhealthy market environment for medical devices.We comply with the Advertising Law of the People’sRepublic of China, the Law of the People’s Republicof China on the Protection of Consumer Rightsand Interests, the Basic Standards for EnterpriseInternal Control and other relevant laws andregulations. We carry out responsible marketing
and protect the rights and interests of consumersin accordance with market regulations and thecode of business ethics. This year, we developedand published on our website the Responsible Salesand Marketing Policy
※, to regulate the marketingactivities of our headquarters, subsidiaries andbranches. All marketing personnel (includingdirectors, supervisors, senior management, full-time employees, dispatched workers, part-timeemployees, temporary workers and consultants)and third-party organizations that represent us orparticipate in our business were required to complywith the policy. The Responsible Marketing Policyclarifies that marketing activities must be legal,
Compliant Operation for Steady Development
※Responsible Sales and Marketing Policy: https://global.united-imaging.com/-/media/uih/pdf/investor/20240823/responsible-sales-and-marketing-policy_en.pdf
findings, trial data and clinical practice. We haveprepared the Marketing Document Control Process,which requires that our marketing and promotionalmaterials must be consistent with our productregistration or filing documents. Under the process,all scientific research, statistical data, surveyresults and other promotional information mustbe authentic, accurate and fully cited with sourcesand expiration dates. Besides, promotion of non-existent features or unattainable performance ofproducts is also prohibited in the process. We donot promote the safety and efficacy of products orfeatures that are not approved or registered, and wemake their status clear in our promotional materials.When producing promotional materials, businessunits are required to conduct a self-check using theUnited Imaging Compliance Self-Checklist to identifycompliance risks and make adjustments in advance.Before releasing, the materials are subject to reviewby the relevant departments to ensure compliance.For advertising and promotions that require review
and approval under local laws and regulations, wewill work to obtain such approval.We implement ongoing and systematic audit andcontrol procedures for responsible marketing andconduct regular marketing compliance audits of allour operating entities each year. The audits focuson key issues such as risk assessment of marketingactivities, compliance with laws, regulations andinternal policies, and authenticity of disclosures.This is to ensure that the marketing activities ofthe Group and our agents are consistent withresponsible marketing principles and to preventmisleading or false advertising. We have issued theInternal Audit Practice Guide: Responsible MarketingAudits to provide our functional departments withclear guidance on responsible conduct and ensurecompliance in our marketing, advertising and salesactivities. To better implement the policy, we conductcomprehensive reviews and take corrective action,including annual risk assessments and spot checks.
These are designed to assess compliance withthe responsible marketing policy by our businessemployees and third-party representatives, andto monitor the implementation of responsiblemarketing. During the reporting period, wecompleted regular audits of responsible marketing,focusing on the advertising and public relationsactivities of all our operating units, the conduct ofour distributors, as well as employee training anddata protection. We have communicated the issuesthat needed to be addressed, the audit reports, andthe audit opinions to the relevant business units,to improve our overall compliance performanceand marketing activities. The Audit Departmenthas opened the reporting e-mail (internalaudit@united-imaging.com) to all our employees, suppliers,distributors and other stakeholders to enable themto anonymously report possible violations. Thisstrengthens our internal monitoring mechanism.The Audit Department receives reports and conductsinvestigations in accordance with the relevant
regulations. The investigations are kept strictlyconfidential, and the verified breaches of rules ordisciplines and personnel involved are punished inaccordance with the relevant policies.United Imaging Healthcare continues to deepenthe concept of responsible marketing to ensurethat marketing activities meet the high standardsof truthfulness, accuracy, legality, and transparency,and to strengthen the relevant training mechanismsglobally to enhance employees’ awareness ofcompliance and professional competence. In 2024,the Group will further promote a multi-level, three-dimensional and systematic marketing trainingprogram for all employees to strengthen theunderstanding and implementation of responsiblemarketing in a comprehensive manner, rangingfrom the interpretation of the system to the practicaloperation.
Compliant Operation for Steady Development「Implementing Responsible Marketing」
During the reporting period, United ImagingHealthcare provided training on responsiblemarketing policies and practices for marketingteams, including sales, branding and marketingpersonnel. In-depth explanations and assessmentson compliance requirements were carried out duringthe training to ensure the compliance of employeebehaviors and the authenticity, accuracy, legality andtransparency of our product marketing materials.More than 3,000 employees participated in thetraining, covering 100% of marketing personnel.At the same time, we published a course on theMarketing Document Control Process on our E-learningplatform and required relevant employees to studyand pass the exam. More than 355 employeescompleted the course and passed the exam thisyear. For specific marketing campaigns such as
RSNA, SNMMI, CMEF and AHRA, we providedresponsible marketing training for nearly 1,000employees. The training focused on the importanceof compliant and truthful advertising to promotecompliant and transparent marketing.In the future, the Group will further optimize theresponsible marketing training system in a numberof areas to ensure that the coverage and depth oftraining meets international best practice standards.Firstly, the Group plans to gradually expand thescope of training from the existing sales andmarketing teams to other related positions involvingmarketing content, including product development,customer service and agents, to ensure that allemployees are aware of compliance, so as to realizefull compliance management. In addition, the
Group will introduce international compliance casesin conjunction with global medical regulations toenhance employees’ understanding of compliancerequirements in different markets, especially toimprove the compliance execution of overseasmarketing teams and ensure that global marketingactivities are in line with local regulations andstandards.In terms of the depth of training, the Group willstrengthen simulated practical training and caseanalysis through virtual case exercises and simulatedinspections to help employees accurately identifypotential compliance risks in actual marketingscenarios and enhance their compliance judgmentand response capabilities. To further enhance theeffectiveness of the training, we will also optimize
the E-learning platform, increase interactivelearning content and establish a regular assessmentmechanism to ensure the continued effectiveness ofthe training.By continuously deepening the responsiblemarketing training, United Imaging Healthcare willfurther consolidate the global marketing compliancesystem, promote a responsible marketing cultureof integrity, transparency and compliance, ensurethat all marketing activities meet the high standardof compliance requirements, and provide reliableproducts and services to customers and marketsaround the world.
Compliant Operation for Steady Development「Implementing Responsible Marketing」
ProtectingIntellectualProperty RightsPaying equal attention to innovation andcompliance, United Imaging Healthcare strives tobuild a systematic intellectual property right (IPR)management system. By optimizing our patentstructure, consolidating trademark strategies, andstrengthening employee training, we constantlyimprove the efficiency of our IPR management,and contribute to our sustainable innovation andenhanced market competitiveness.We comply with the Patent Law of the People’sRepublic of China, the Trademark Law of the People’sRepublic of China and other laws and regulations.We have formulated the Basic Policy for IntellectualProperty Rights Management, the Guidelines forTrademark Management, and the Guidelines forSoftware Copyright Registration on the basis of theIntellectual Property Management Manual and existingtypes of intellectual property rights. These policiesenable us to resolutely protect our intellectualproperty rights and innovation achievements. Wehave an intellectual property management structureconsisting of the Intellectual Property ManagementCommittee, Innovative Product EvaluationCommittee, Intellectual Property Department, andemergency group for major intellectual propertydisputes. They work together to ensure the orderlyand closed-loop management of all types ofintellectual property rights.
We implement the patent planning strategy tobuild a patent barrier based on our technologydevelopment paths, the industry’s advancedtechnology and the direction of market development.Our patent mining mechanism covers the entiretechnology development process, ensuring that ourpatent applications cover all product lines. At thesame time, we plan ahead and protect technologiesthat may be developed in the future during theR&D process in order to gain market advantage andobtain more basic patents. In terms of trademarks,we have had a trademark plan in place since ourinception, in parallel with our product launch plan.We navigate overseas markets using the MadridSystem.By the end of 2024, we had filed a cumulative total ofmore than 9,300 applications for patents, including acumulative total of more than 7,700 applications forpatents for invention. We had received a cumulativetotal of more than 4,600 grants of patents, includinga cumulative total of more than 3,400 patents forinvention.We have established a comprehensive andsystematic IPR management system based onour development strategy, covering all aspects ofthe acquisition, maintenance, use and monitoringof intellectual property rights. In terms of risk
control, we proactively identify IPR-related risks andeffectively manage potential litigation. To ensurecompliance with relevant policies and regulations,we have control procedures for IPR policies, laws andregulations. With regard to information security, weadopt strict confidentiality measures for IPR-relatedinformation resources to prevent informationleakage. In addition, we have built a mature databaseand an IPR management platform for full lifecyclemanagement of IPRs including patents, trademarks,copyrights and technical secrets, in a bid to protectour core technologies and brand value.
We strengthen our IPR management and control byrequiring each employee to sign a Confidentiality andNon-Compete Agreement. This helps prevent gaps inIPR management caused by business informationleakage. We also provide systematic IPR training fornew employees, IPR department staff, R&D staff andmarketing staff, to continuously improve the IPRawareness and skills of all employees.
Compliant Operation for Steady Development
Index of Guidelines on Self-discipline Supervisionof Listed Companies No. 14 - Sustainable DevelopmentReport (Provisional), GRI Standards and United NationsSustainable Development Goals (SDGs)
Appendix
ContextGRI Standards
Disclosure ItemGuidelines on Self-discipline Supervisionof Listed Companies No. 14 - SustainableDevelopment Report (Provisional)
SDGs
Management Statement2-11About the Report2-1, 2-2, 2-3
2-6
2-9, 2-12, 2-13, 2-14, 2-16, 2-29, 3-1, 3-2, 3-3Key Performance Indicators in 2024About United Imaging HealthcareSustainable Development ManagementCommunication with stakeholders
Due diligence
3-3, 203Rural revitalizationSocial contributionAccessible and Inclusive Healthcare
Appendix
Cutting-Edge Technology
3-33-33-3
Innovation-driven developmentTechnological ethicsInnovation-driven developmentInnovation-driven development
Lean Products and Quality Service
3-3, 4163-3, 4163-3, 204308, 414
Ensuring Product Qualityand SafetyProviding Premium ServiceImplementing ResponsiblePurchasing
Driving Products UpgradeBuilding DiverseInnovation Matrix
Cultivating InnovationEcology
Equality, Diversity and Common Growth
3-3EmployeesContinuously DeepeningTalent Strategy
ContextGRI
StandardsDisclosureItem
SDGsGuidelines on Self-disciplineSupervision of Listed CompaniesNo. 14 - Sustainable DevelopmentReport (Provisional)
ContextGRI
StandardsDisclosureItem
SDGsGuidelines on Self-disciplineSupervision of Listed CompaniesNo. 14 - Sustainable DevelopmentReport (Provisional)
Safety and quality ofproducts and servicesSafety and quality ofproducts and servicesSecurity of supply chains
Appendix
3-3, 401, 4043-3, 4013-3, 403
3-3, 401
2-3, 2-7, 3-3201, 402405, 406408, 409Employees
EmployeesEmployeesEmployeesEmployees
Empowering EmployeeGrowthListening to EmployeesCreating a FulfillingWorkplace
Protecting Employees’Rights and Interests
Ensuring OccupationalHealth
Clean Production for Green Development
3-33-3, 301303, 306
3-3, 201302, 305
Assuming Responsibilities and Joining in Public Benet Activities
3-3, 203Social contributionEngaging in PublicWelfare Activities
3-3, 203Social contributionEngaging in MedicalHealth KnowledgePopularization
Compliancemanagement ofenvironmentPollutant emissionsWaste treatmentEnergy utilizationWater resource utilizationCircular economy
Ecosystem andbiodiversityconservation
Focusing onEnvironmentalManagementUndertakingEnvironmentalProtection
Focusing onClimate Change
Responding toclimate changeCompliant Operation for Steady Development
2-23, 2-24
2-26, 2-27
3-3, 205
Anti-commercial briberyand anti-corruptionAnti-unfair competition
Data security and customerprivacy protection
Innovation-drivendevelopmentAnti-unfair competition
Treating small and medium-sizedenterprises equally
Implementing ResponsibleMarketingProtecting IntellectualProperty Rights
Preventing Data Risks
Practicing CompliantOperation
3-3, 418
3-3, 417
3-3
ContextGRI
Standards
Disclosure
Item
SDGsGuidelines on Self-disciplineSupervision of Listed CompaniesNo. 14 - Sustainable DevelopmentReport (Provisional)
ContextGRI
StandardsDisclosureItem
SDGsGuidelines on Self-disciplineSupervision of Listed CompaniesNo. 14 - Sustainable DevelopmentReport (Provisional)
Appendix
KPIs
IndicatorUnit2024Supplier Management
IndicatorUnit2024Customer Service
%Time%Customer satisfactionNumber of customer complaintsPercentage of complaints handled
98.3
Social Indicators
IndicatorUnit2024Product Quality and Safety
Product safety and quality testing
Ten thousand time%Cumulative number of testsCoverage
1,021.21
Product safety and quality training for employees
Time/Hour%Number of sessionsTimes of participationTotal durationCoverage
1,672468,513338,850.48
326/Total number of suppliers
///China mainlandHong Kong, Macao and TaiwanOverseas
Number of suppliers by region
100%Coverage of supplier training
%%%Tier 1 suppliersTier 2 suppliersTier 3 suppliers
Percentage of suppliers audited and certied by tier
Supplier quality management
%%%%
98.2
Percentage of suppliers adhering to supplier code of conduct(enterprise-defined)Percentage of suppliers signing anti-corruption documents such asthe Integrity Commitment and the Integrity AgreementPercentage of purchasing staff signing anti-corruption documentssuch as the Clean Procurement CommitmentPercentage of suppliers with certificates for quality, environmentaland occupational health and safety management systems
Appendix
IndicatorUnit2024Employee Information
%/Employment contract signing rateTotal number of employees
8,190
//Full-timePart-time
8,173
Number of employees by employment type
Number of employees by rank
///Senior managersMiddle-level managersGeneral employees
7,789
Number of employees by gender
//Female employeesMale employees
2,1776,013Number of employees by education background
////Masters or aboveBachelorsJunior college graduatesTechnical secondary school graduates or below
3,3512,928
Number of employees by age
////30 or below31-4041-50Above 50
3,3853,606
Employee Training
//Female employeesMale employees
2,1776,013Number of trained employees by gender
Number of trained employees by rank
///Senior managersMiddle-level managersGeneral employees
7,789
Coverage of trained employees by rank
%%%Senior managersMiddle-level managersGeneral employees
Coverage of trained employees by gender
%%Female employeesMale employees
Number of employees by region
///China mainlandHong Kong, Macao and TaiwanOverseas
7,737
362,457.98HourTotal duration of employee training
IndicatorUnit2024
Appendix「KPIs」
HourHourFemale employeesMale employees
96,345.67266,112.31
Total duration of employee training by gender
Hour/personHour/personFemale employeesMale employees
44.26
44.26
Average training hours by gender
Total duration of employee training by rank
HourHourHourSenior managersMiddle-level managersGeneral employees
3,627358,496.98
Average training hours by rank
Hour/personHour/personHour/personSenior managersMiddle-level managersGeneral employees
11.52
9.75
46.03
Occupational Health and Safety
Occupational health and safety training for employees
//HourNumber of sessionsTimes of participationTotal duration
111,61248,633
IndicatorUnit2024
CaseMajor and above work safety accidents
IndicatorUnit2024Anti-Corruption Management
TimeHourTotal number of anti-corruption training sessionsTotal duration of anti-corruption training
7,317
/%Times of participation of trained employeesPercentage of employees trained
17,206
Anti-corruption training
IndicatorUnit2024Anti-Unfair Competition Management
TimeHourTotal number of anti-unfair competition training sessionsTotal duration of anti-unfair competition training
7,317
/%Times of participation of trained employeesPercentage of employees trained
17,206
Anti-unfair competition training
IndicatorUnit2024Information Security Management
/TimeHour%Total times of participationTotal number of training sessionsTotal duration of trainingPercentage of participants passing the exam
26,752
24,050
Appendix「KPIs」
IndicatorUnit2024IPR Protection
////Cumulative number of patent applicationsCumulative number of patent applications for inventionsCumulative number of patents grantedCumulative number of invention patents granted
9,3737,7344,6643,475
IndicatorUnit2024Waste
Hazardous waste
TonneTonne/RMB million revenueTotal hazardous wasteHazardous waste intensity
229.08
0.02
Non-hazardous waste
TonneTonne/RMB million revenueTotal non-hazardous wasteNon-hazardous waste intensity
2,689.55
0.26
IndicatorUnit2024Energy Consumption
GJGJGJGJkWhGJGJ/RMB million revenue
GasolineDieselPiped natural gasTotal consumption of non-renewable fuelPurchased electricityTotal energy consumption within the organizationInternal energy intensity
4,800.722,434.5713,357.7720,593.0697,212,413370,557.75
35.98
IndicatorUnit2024Water Resources
TonneTonne/RMB million revenueTotal water consumptionWater consumption intensity
272,408
26.45
Environmental Indicators
IndicatorUnit2024GHG Emission
tCO
etCO
etCO
etCO
e/RMB million revenuetCO
eDirect (Scope 1) GHG emissionsIndirect (Scope 2) GHG emissions (market-based)Total GHG emissions (Scope 1 and 2) (market-based)GHG emission intensity (Scope 1 and 2) (market-based)Indirect (Scope 3) GHG emissions
3,123.1351,320.7954,443.92
5.29
302,843.64
Covering Shanghai United Imaging Healthcare Co., Ltd. and its subsidiaries: United Imaging Healthcare Poland Sp.z o.o., United Imaging Healthcare NorthAmerica, Inc., UIH Technologies LCC, United Imaging Healthcare North America LLC, Wuhan United Imaging Healthcare Co., Ltd., and United Imaging(Changzhou) Healthcare Co., Ltd. Our region-based Scope 2 emissions are 51,406.88 tCO
e.
Scope 3 GHG emissions include emissions from business travel, upstream transportation and distribution, downstream transportation and distribution,employee commuting, purchased goods and services, and waste generated in operations.
Covering Shanghai United Imaging Healthcare Co., Ltd. and its subsidiaries: United Imaging Healthcare Poland Sp.z o.o., United Imaging Healthcare NorthAmerica, Inc., UIH Technologies LCC, United Imaging Healthcare North America LLC, Wuhan United Imaging Healthcare Co., Ltd., and United Imaging(Changzhou) Healthcare Co., Ltd.
Covering Shanghai United Imaging Healthcare Co., Ltd., Wuhan United Imaging Healthcare Co., Ltd., and United Imaging (Changzhou) Healthcare Co., Ltd.
Covering Shanghai United Imaging Healthcare Co., Ltd. and its subsidiaries: United Imaging Healthcare Poland Sp.z o.o., United Imaging HealthcareNorth America, Inc., UIH Technologies LCC, United Imaging Healthcare North America LLC, Wuhan United Imaging Healthcare Co., Ltd., and United Imaging(Changzhou) Healthcare Co., Ltd.
Covering Shanghai United Imaging Healthcare Co., Ltd. and its subsidiaries: United Imaging Healthcare Poland Sp.z o.o., United Imaging HealthcareNorth America, Inc., UIH Technologies LCC, United Imaging Healthcare North America LLC, Wuhan United Imaging Healthcare Co., Ltd., and United Imaging(Changzhou) Healthcare Co., Ltd.
Appendix「KPIs」