Message from the ChairmanAbout Shenzhen AirpoESG GovernanceResponsibility Topic
Address: Tower A, T3 Business Oce Building, Shenzhen Bao'an International AirpoTel：0755-23456331Fax: 0755-23456327Website: www.szairpo.comEmail: szjc@szairpo.com
Environmental, Social and Governance
(ESG) Repo2024
CONTENT
Focus on Low-carbonDevelopment for anEcological Future
Message from the Chairman 02About Shenzhen Airpo 04ESG Governance 10
Index Table 78ESG Key Peormance Cha 79About this Repo 81
Legal and Compliant Governance 68Enhance Risk Management 71Deepen the Construction of Integrity 74Innovation-driven Development 76
Deepen Governance toEmpower DevelopmentExcellenceStrengthen and Expand the Main Business 34Build a Strong Foundation for Security 37Provide Quality Seices 44Enhance Business Quality 50Promote Cultural Exchange 51Adhere to a People-centered Approach 52Work Together for Win-win Cooperation 62Suppo Rural Revitalization 64Actively Launch Social Welfare Programs 64
Sincere Companionship forSafe Travel Guarantee
Improve Environmental Management 20Addressing Climate Change 21Strengthen Pollution Prevention and Control 24Optimize the Use of Resources 26Protect the ecological environment 30Advocate A Green Lifestyle 31
Responsibility Topic:
Hub Capacity to Leapfrog to the World-class Level 14Responsibility Topic:
"Shenai Quancheng", Meticulous Companionship 16
ESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) RepoMessage from the ChairmanAbout Shenzhen Airport
In 2024, Shenzhen Airpo rmly dedicated to the positioning of a location gateway and a complex international aviation hub, we worked together and capitalizedon the momentum, and continued to make efforts in key areas such as corporate governance, safe operations, service experience, green and low-carbondevelopment, and social harmony. Building a solid "foundation" for high-quality development, shaping "new advantages", injecting "living water source", we madeeve eo to push the construction of a high-quality innovative international aviation hub to a higher level!
Message from the Chairman
Improve the governance system and enhance management eectiveness.Improving governance is an impoant guarantee for the Company to achievehigh-quality development. We have put in place a comprehensive riskmanagement system, regularly carried out annual risk assessment, formulatedrisk response measures and dynamically tracked their implementation. Wehave further improved the compliance management system persistently,established a compliance review mechanism for major decisions, and enteredinto a compliance commitment letter with all staff members. Efforts havebeen made to advance the development of a "clean airport" culture, so asto create a compliance culture atmosphere. Information disclosure has beenstrengthened to protect the legitimate rights and interests of investors; andmulti-channel, multi-angle and multi-level communication has been carriedout. Strong momentum have been injected into sustainable development byimproving governance efficiency. The Company has been rated Grade A inthe Information Disclosure Assessment of Shenzhen Stock Exchange for 16consecutive years.
Put Passengers First to Build a Humanistic Hub. We have always adheredto the people-centered development idea and are committed to providingpassengers with an outstanding travel experience. The number of registeredusers of "One Certificate (Code) Pass" has reached 50,000. We have fullyrealized the facial recognition boarding of domestic flights, launched thefully entrusted luggage inspection mode of international transit ights toChina, reduced the waiting time of transfer passengers by nearly 40 minutes.The annual passenger volume has exceeded 60 million, ushering in a newmilestone of Shenzhen Airpo. Shenzhen Airpo has successfully passed theSKYTRAX Five-star Airpo Review, won the Best Airpo in the Asia-PacicRegion with Over 40 Million Passengers by Airports Council International(ACI) for 5 consecutive years, and received the CAPSE "Best Airpo Award"for 8 consecutive years. “Shenai Quancheng” and Excellent Five-star SeiceBrand System Management and One Ceicate (Code) Pass have been ratedas China Civil Airpo Excellent Seice Case, and made eve eo to meetthe people's demand for better travel.Lead the green transformation and build an eco-airport. We haveintegrated green development in our DNA to help achieve the "Dual-Carbon"Goals. Efforts have been made to improve the ecological conservationmanagement system, systematically carry out climate change responsework, continuously strengthen the treatment of waste water, waste gas,solid waste and noise pollution, and constantly improve the efficiency ofresource utilization. We have completed the re-ceication of the energymanagement system, the supervision and audit of the environmentalmanagement system. The utilization rate of APU replacement facilitiesand the propoion of new energy for new vehicles in the ying area havereached 100%. We won the 2024 China Civil Airport Carbon EmissionManagement Ability Improvement Outstanding Case Award, practicing theconcept of green development with practical actions.
Build a strong foundation for development and guard the defense lineof life. Safety is the lifeline of the civil aviation indust. We have always putsafety in the rst place, thoroughly implemented the impoant discourse ofGeneral Secreta Xi Jinping on work safety, rmly established the conceptof safe development, and solidly promoted the three-year drive to addressthe root causes of workplace accidents and ensure work safety. Specically,we have printed and distributed the "4+2+N" core risk control list, formulatedguidelines on bird strike prevention, carried out work safety rectification,continued to promote the "three-basic" construction, and organized standardteams to car out drills. A three-prevention work system of "one emergencyplan, two schemes, two lists, two disaster disposal guidelines, and threetables" has been put in place to steadily guard the bottom line of safety. Nounsafe incidents of sign and above from liability cause for 7 consecutiveyears.
Pass on the Power of Warmth and Share the Development Achievements.We have officially established friendship airport relations with ViennaAirpo, Austria, and signed strategic cooperation agreements with LiaoningAirport Group, Yunnan Airport Group and Beijing Daxing Airport. , joininghands to promote the development of the indust. We continuously improvethe career development system, through multi-level training, smoothpromotion channels and humane care, we continue to enhance the senseof belonging and cohesion of employees, and realize the common growthof employees and the Company. Giving full play to the advantages of theCompany, we have helped with rural economic development and improvedpeople's livelihood. A regular voluntary service mechanism has beenestablished. We have provided a total of 61,018 hours of volunta seicethroughout the year, transferring positive social energy with practical actionsand demonstrating corporate responsibility.Embrace the sea of stars and build a bright future together. In 2025, guidedby the goal of building a world-class airpo, we will continue to improvethe quality of operations and service level, create greater value for allstakeholders, work together with ecological paners, and jointly formulatea magnificent blueprint of the construction of a transport power. We willfuher inject strong impetus into the high-quality development of regionaleconomy, make greater contributions to Shenzhen to build a moderninternational metropolis with global inuence!
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Message from the ChairmanAbout Shenzhen AirpoESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Company Oveiew
Listed on the Shenzhen Stock Exchange in 1998, Shenzhen Airport lies inShenzhen Bao’an District and locates on the east bank of the Pearl RiverEstua, 32km away from the downtown of Shenzhen. The Pearl River Deltaregion where the airpo is situated is one of the largest air transpoationmarkets in China, which has poweul economic strength, talent accumulationand indust gathering.As the operation management institution of Shenzhen Airpo, the Companydeals in aviation business, together with non-aviation businesses derivedfrom the main aviation business. Shenzhen Airpo's operational infrastructureconsists of one 451,000-square-meter terminal building, one approximately240,000-square-meter satellite concourse, and two runways, with its aiieldclassied as ICAO Code 4F.
About Shenzhen Airpo
Organizational Structure
Shareholders' General MeetingPay CommitteeBoard of Supeisors
Financial DepamentSeice QualityDepamentSafety ManagementDepamentDiscipline Inspectionand Supeision Oce(Oce of the Board of
Supeisors)Human ResourcesDepamentPay CommitteeWorking Depament(Labor Union Oce)Market DevelopmentDepamentOce of the Board ofDirectors (Oce)
Asset ManagementDepament
Audit and Legal AairsDepament
Corporate Culture
Seing the Community and Suppoing Shenzhen
One Airpo, One Dream
Mission
Development
Idea
Core Values
Aircraft Movements428,000Flightsyear-on-year growth
8.9%
Shenzhen Airport will foster the new “Three runways,Three terminals and One satellite hall” pattern in theforeseeable future. The airport will also endeavor todevelop into an international integrated transportationhub that integrates with “Sea, Land, Air, High-Speed Rail,Intercity Rail And Subway” transpo.
Board of DirectorsManagement Team
Shenzhen Airport fully grasps the favorable opportunity of the rapiddevelopment of civil aviation industry, and comprehensively enhances theradiation power and inuence of high-quality and innovative internationalaviation hub, with the development indexes such as single-day passengerflow, single-day flight volume, and single-month passenger flow hitting newhighs one after another. As of the end of September 2024, Shenzhen Airpo'sinternational passenger routes had connected 47 destinations on ve continentsaround the world, recovering to 92% of the same period in 2019; the numberof domestic destinations had reached 139, exceeding the level of the sameperiod in 2019. In 2024, the passenger throughput of Shenzhen Airportexceeded the 60 million mark for the rst time, reaching 61.477 million , up
16.6% year-on-year. The cargo and mail throughput totaled 1.881 million
tons, an increase of 17.6%; a total of 428,000 aircraft movements, up 8.9%year on year. In paicular, the airpo ranks second nationwide in domesticpassenger throughput and maintains the top position in domestic cargo andmail throughput.
Annual PassengerThroughput
61.477
Million Passengersyear-on-year growth
16.6%
Annual Cargo and MailThroughput
1.881
Million Tonsyear-on-year growth
17.6%
Mechanical and Electrical Equipment SuppoDepament
Shenzhen Shenchang Air Freight Seice Co., Ltd.Shenzhen Airpo Modern Logistics Co., Ltd.Shenzhen Airpo Domestic Freight Depo Co.,Ltd.Ground Seice CompanyCargo/Mail Safety Supeision DepamentAir Guard StationSecurity CheckpointTerminal Area Management DepamentAircraft Movement Area ManagementDepamentOperation Command Center (Shenzhen AirpoEmergency Rescue Management Oce)
Shenzhen Airpo Adveising Co., Ltd.
Equity Paicipation Companies
Uphold the Mission to See the City Customer-centricPut Career Strivers Foremost Align with Indust Leaders
0405
Equity PaicipationCompanies
50% equity in Shenzhen Airpo International Cargo Terminal Co., Ltd.50% equity in Shenzhen Airpo International Express Customs Supeision Center Co., Ltd.51% equity in Shenzhen Airpo Asiaray Media Co., Ltd.50% equity in Shenzhen Ruipeng Hangqin Intelligent Equipment Technology Co., Ltd.49% equity in Shenzhen Pengsheng Airpo Duty-Free Products Co., Ltd.21% equity in Chengdu Shuangliu International Airpo Co., Ltd.
Fire and Emergency Center(Fire Rescue Detachment)
Message from the ChairmanAbout Shenzhen AirpoESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Data in 2024
Total assetsRMB
24.174 billion
Awards & Honors
ESG Awards
Operating revenueRMB
4.739billion
Total protRMB579millionNet prot attributable to shareholdersof the listed companyRMB443million
Increase over the same period of theprevious year
11.68%
Net prot attributable toshareholders of the listed companyafter deduction of non-recurringgains and lossesRMB354million
Increase over the same period of theprevious year
326.31%
Passenger Throughput on Domestic
56.296Million Passengers
The number of domestic destinationsreaching 139, exceeding thelevel of the same period in 2019
International and RegionalDestinations
Opened and frequency-increased25 international freight
destinations throughout the year
64 freight destinations in total,setting a record high
The shipment volume of cross-bordere-commerce business by air transpoincreasing by
60.3% year-on-year
Total Employee Training Hours524,778
Total Employees4,964
Investment in Work SafetyRMB
102.1613Million
In 2024, Shenzhen Airpo's S&P CSA rating score ranking rst among domestic listed airposRated "Level A" of Information Disclosure of Shenzhen Stock Exchange Listed Companies for 2023-2024 asthe only listed company in the transpoation, warehousing and postal seices indust that has receivedthe highest "A" level evaluation for information disclosure on the stock exchange for 16 consecutive yearsHonored with Golden Information Disclosure Award at 2023 Golden Bull AwardsRated GoldenBee 2024 Outstanding Sustainability Repo of Listed Companies in the Greater Bay
0706
Tied for World's First Place in ACIRated Best Airpo in the Asia-Pacic Region with Over 40 Million Passengers by Airpos Council International (ACI) for5 consecutive years, Most Dedicated Airpo Sta in Asia-Pacic Region and Cleanest Airpo in Asia-Pacic Region2024 China Civil Airpo Carbon Emission Management Ability Improvement Outstanding Case AwardHonored with “Annual Corporate Social Responsibility Brand” Award of the 2024 Aviation Travel List by CAAC InightMagazineSuccessfully passed the SKYTRAX Five-star Airpo ReviewThe CAPSE (Civil Aviation Passenger Seice Evaluation) "Best Airpo Award" for 8 consecutive years, Civil AviationInnovation Pioneer and Quality Improvement PioneerThe Satellite Hall awarded the Three-star Green Building Label Ceicate from the Minist of Housing and Urban-RuralDevelopment
Message from the ChairmanAbout Shenzhen AirpoESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
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Pay Building
Adhering to the Pay's leadership and strengthen Pay building is the "root" and "soul" of state-owned enterprises. Shenzhen Airpo has profoundly studied andimplemented the ethos of the Communist Pay of China and the Second and Third Plena Sessions of the 20
th
Central Committee, earnestly implemented thedecision-making and deployment of the Company's Pay Committee. The Company has given full play to the leading role of Pay building, promoted the qualityand eciency of Pay building work, providing a strong political and organizational guarantee for its high-quality development.
Pay-Enterprise Integration—Enabling Grassroots GovernanceEnhance the visibility and inuence of our Pay-building brandEos have been made to deeply implement the "Pay building for cohesion" project, car out special actions to enhance the value of Pay building, andpromote the iterative upgrading of 38 "One Pay Branch, One Brand", 9 "One CYL, One Public Welfare Program", and 10 "One Trade Union, One Feature" programs.We held a series of "Red Crossing Season" characteristic Pay building activities, collecting 148 red poet recitation and transcription works and 61 Paybuilding courseware works. In the form of situational sand table, music Pay lessons, etc., the "Qimingxing" Pay organization secreta's peormance abilitytraining, the "Pay Elite" empowerment training, and the Pay members' pioneer "inheritance" training were carried out to promote the improvement of politicalliteracy and peormance ability.
Improve the quality of Pay buildingWe conducted 42 Pay Committee regulation and guarantee sessions and 5 central group study session, and supeised the handling of 162 impoant politicaldocuments, effectively promoting the transformation of learning results. We further completed the election of the Discipline Inspection Commission of theSecurity Inspection Station and the Ground Seice Company, and standardized the establishment of 4 joint Pay branches, completed the by-election andgeneral election of 9 Pay branch members, fuher improving the organizational construction. The closed-loop management mechanism of "monthly prompt -quaerly notication - annual assessment" was put in place to standardize the work of "three meetings and one lesson", the relationship management of payorganizations, and the development of Pay members at the grass-roots level, continuously improving the standardization level of Pay building.
Conduct learning and education on Pay discipline with high standardsWe have formulated the Pay discipline study and education program, and claries 16 key tasks. We have fuher organized the Pay discipline learning andeducation class, carried out the "Regulations" special counseling and "Tempering" sand table training. Visits to the cultural celebrity good family style educationpractice bases have been organized to car out clean government education activities, and promote the good style of clean government.
The "Pay Elite" Empowerment Training
Special Lectures on Propagating and Implementingthe Ethos of the Third Plena Session of the 20
th
CPC Central Committee Held
?The "Strong Foundation for Pay Building" Project was awardedthe Excellent Case of "High-quality Party Building LeadingHigh-quality Development of State-owned Enterprises" by theShenzhen Pay Building Research Association, and was ociallypublished by the Party Building Reading Press of the PartyOrganization Depament of the CPC Central Committee.
Honors
In-depth Learning and Meticulous Understanding —Consolidate the Ideological FoundationStudy and implement the plena session spirit with heightened political consciousnessWe held a special seminar on studying and implementing the ethos of the Third Plena Session of the 20th CPC Central Committee, organized a publicity groupto car out 57 special lectures, invited expes to teach courses on the spirit of the Plena Session, the new Company Law, and management reform, and formeda broad consensus on implementing the ethos of the Plena Session through theoretical guidance and group discussions.
Group Study Sessions on PayDiscipline Learning and Education
Pay Discipline Lectures
Warning Education Sessions
Pay Discipline Learning and Education Class Organized
1011
Message from the ChairmanResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) RepoAbout Shenzhen AirportESG Governance
According to the China Securities Regulato Commission's "Code of Corporate Governance for Listed Companies" and "Self-Regulato Guidelines for ListedCompanies of Shenzhen Stock Exchange", Shenzhen Airport has integrated the concept of sustainable development into the Company's business practice,established and improved the ESG management structure. Stakeholder communication and key issue analysis has been continuously carries out, graduallyimproving the level of sustainable management, and creating a sustainable future together with stakeholders.In 2024, the Board of Directors reviewed ESG impoant issues such as climate change, noise management, employee rights and benets, passenger seices,customer privacy, corporate governance, and shareholder protection to understand the achievement of business-related ESG goals and promote sustainabledevelopment peormance in an orderly manner. This Repo provides detailed information on the progress and eectiveness of the Company's 2024 ESG workand was approved by the Board of Directors on April 23, 2025.
ESG Management
Shenzhen Airpo has gradually established a sustainable development management structure composed of the Board of Directors, Strategy Committee, ESGWorking Group, various depaments and subsidiaries, claried the responsibilities and division of labor at each management level, systematically promoted ESGwork, and conducted proper information disclosure and communication.
Stakeholder CommunicationThrough the regular communication mechanism, Shenzhen Airpo actively listens to the opinions, expectations and demands of stakeholders, and builds a moreharmonious relationship with stakeholders through more channels and ways.
StakeholdersExpectations and DemandsCommunication Mode
Shareholders
●Economic Benets
●Corporate Governance
●Information Disclosure
●Shareholders' General Meeting
●Information Disclosure
●Investor Meeting
●Peormance Presentation
●Investor Communication Phone Number
●Website & E-mailGovernment andRelated RegulatoUnits
●Safety Guarantee
●Passenger Seice
●Employee Rights and Benets
●Social Welfare
●Thematic Repoing
●Sueys and Visits
●Working Meetings
●Adviso Disclosure
●Statistical ReposPassengers
●Safety Guarantee
●Passenger Seice
●Passenger Seice
●Satisfaction Suey
Employees
●Employee Rights and Benets
●Remuneration and Benets
●Career Development
●Democratic Communication Conference
●Employee Representative Council
●Trade Union
●Employee Representative Committee on OccupationalHealth and Safety MattersPeers
●Compliance with Indust Norms
●Promotion of Indust Development
●Working Meetings
●Exchange Learning
On-site Airlines andother Tenant Units
●Safety Guarantee
●Passenger Seice
●Collaborative Development
●Aircraft Movement Area (Apron) ManagementCommittee
●Operations Coordination and Management Committee
●Seice Quality Improvement Committee
●Security Management Committee
●Working Meetings
●Communication
Suppliers
●Transparent Procurement
●Financial Status
●Market Research
●
Contract Negotiation
●Production guarantee meeting
●Symposium
●Written correspondence
●
Instant Messaging
Community
●Community Development
●Volunteer Seice
●Social Welfare
●Major Event Guarantee
●Volunteer Activities
●Charity Activities
Decision-making
tier
Board of Directors
As the highest decision-making body of the ESG management system, the Board of Directors is responsiblefor determining the Company's ESG management structure and management strategy, ensure thatappropriate and eective ESG risk management (including climate change) and internal control systemsare in place, hear the outcomes of ESG discussions on impoant issues (including climate change), monitorthe progress of ESG objectives; review and approve the Company's ESG Annual Repo.
Managementtier
Strategy Committee
The Chairman sees as the convenor of the Strategy Committee. The Strategy Committee determines theESG management objectives, policies and implementation paths, evaluates and identifies ESG-relatedrisks and oppounities, integrates key issues into the Company's overall strategy, and conducts regularmanagement and supeision.
Implementationtier
ESG Working Group
The ESG Working Group is the daily oce of ESG management, led by the Oce of the Board of Directorsand composed of full-time (pa-time) employees responsible for ESG work within the business scope ofeach depament to jointly clarify the Company's ESG work content, goal decomposition and responsibleentities, and review the accuracy of the content disclosed in the ESG Repo.
Depaments andSubsidiaries
According to the ESG work content involved in each depament and subsidia, management objectivesand plans have been formulated under the guidance of the Company's overall policy, comprehensivelypromoting the implementation of various issues and achieving actual results. The ESG work content andresults have been calculated and organized, and reported to the ESG Working Group for informationdisclosure.
ESG Governance
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Message from the ChairmanResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) RepoAbout Shenzhen AirportESG Governance
Formation and Identication of ESG Issues
Stakeholder Suey
Issue Conrmation and Disclosure
Material Issue ManagementMateriality analysis helps enterprises identify and assess potential risks, providing support for decision-making and management. In accordance with thelatest disclosure standards update the analytical methods such as GRI Standards, IFRS S1General Requirements for Disclosure of Sustainability-related FinancialInformation, Self-regulato Guidelines No. 17 for Companies Listed on Shenzhen Stock Exchange—Sustainable Development Repo (for Trial Implementation),Self-regulato Guidelines No. 3 for Companies Listed on Shenzhen Stock Exchange—Preparation of Sustainable Development Repo, Shenzhen Airpo conductedresearch and assessment on material issues from two dimensions: "impact materiality" (the signicance of the impact on the economy, environment and socialsustainability) and "nancial materiality" (the signicance of the impact on corporate nance) in 2024. The concerns of all paies and their nancial impact onthe Company were comprehensively reviewed to screening for topics of ESG signicance, disclose them in detail in the Repo, and continuously improve ESGmanagement to better respond to the expectations and demands of stakeholders.
Material Issue Evaluation Process
Material Issue Evaluation Results
12 Safe and Ecient Operation1 Energy Management6 Waste Management13 Seice Quality2 Addressing Climate Change10 Biodiversity Protection14 Occupational Health and Safety3 Resource Utilization11 Circular Economy15 Employee Rights and Welfare4 Pollutant Emissions19 Supply Chain Management16 Customer Privacy5 Water Resources Management20 Indust Exchange17 Diversity, Equality and Inclusiveness7 Noise Management24 Intellectual Propey Protection25 Business Ethics8 Greenhouse Gas Emissions
30 Equal Treatment of Small andMedium-sized Enterprises26 Compliant Operation9 Environmental Compliance
31 Transparency of InformationDisclosure27 Corporate Governance18 Employee Training and Development28 Shareholder Rights Protection21 Technological Innovation
22 Community Public Welfare23 Rural Revitalization29 Risk Management
Based on the analysis of internal and external development trends, a list of ESG issues is formed by referring to authoritative sustainabledevelopment report guidelines and standards in China and abroad, mainstream ESG rating systems in China and abroad, sustainabledevelopment issues of concern to the same indust, and common concerns of internal and external stakeholders. Material general issues andindust-specic issues are identied.
We conducted a survey on key internal and external stakeholders, carried out "impact materiality assessment" and "financial materialityassessment" in the principle of dual materiality, formed a matrix of material issues for 2024, and identified the material issues and theirpriorities for this year.
The Board of Directors, in combination with the suggestions of internal management and external expes, reviews the screening and analysisresults to conrm highly material ESG issues. For material issues, the Repo should focus on disclosing their governance, strategy, risk andoppounity management, indicators and goals, etc.
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Impact Materiality
Financial MaterialityEnvironmental DimensionSocial DimensionGovernance DimensionHighMediumAverage
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On December 23, 2024, the annual passenger throughput of Shenzhen Airpo ocially exceeded 60 million, making it the fouh airpo in the Chinese mainlandto cross the "60 million mark". The leap in airpo hub capacity will provide a stronger momentum and strong suppo for Shenzhen to accelerate the constructionof a more globally inuential economic center city and a modern international metropolis.Improve the Route Network and Build An Air Bridge for Urban Development
Promote Connectivity and Enhance the Competitiveness of Airpo Hubs
Passenger throughput exceeded the6,000mark for the rst time in a year
Nansha City Terminal
Maximum number of single day ights1,300ights
Hub Capacity to Leapfrog tothe World-class Level
In the future, Shenzhen Airpo will continue to expand international passenger routes from Shenzhen to world-class Bay areas, hot cities in Europe, America and Australia,node cities of "Belt and Road" countries and cities with high industrial correlation with Shenzhen. Eos will be made to deeply tap the business and tourism markets ofhinterland countries in Southeast Asia and Noheast Asia, and expand new domestic passenger routes with market potential, activate new market demand in the west Bankof the Pearl River relying on Zhongshan and Jiangmen Airpos, and continue to implement the strategy of attracting tourists from Hong Kong and Macao.
In 2024, the number of passengers from Zhongshanand Jiangmen traveling to and from Shenzhen Airpofor ights surged by over230% compared to pre-route-opening levels.
Shenzhen-Jiangmen AirpoShenzhen-Zhongshan Airpo
Guangming City Terminal
Launched "Shenzhen Express" ight routes andincreased the number of ight routes from
13 to 17
Shenzhen Airpo City Terminals have covered
cities including Shenzhen, Hong Kong, Dongguan, Huizhou,Zhongshan, Jiangmen, Zhuhai and Guangzhou.
Weave a dense international route network
Shenzhen Airport has opened and increased more than 20 internationalpassenger routes from Shenzhen to Mexico City, Cairo, Vienna, Budapest,Riyadh, Madrid, etc., connecting more than 47 destinations on ve continents.More than 800 inbound and outbound passenger flights per week havefuher narrowed the distance between Shenzhen and impoant cities in theworld.
Expand domestic destinationsKeeping up with the hot spots in the domestic market, we have opened17 new domestic destinations such as Xinyang, Anyang, Ezhou, Wuyishanand Liupanshui, expanding domestic destinations to 139. Every effort hasbeen made to restore the "Shenzhen - Nyingchi" direct passenger flightroute. The airlines companies have also been encouraged to fuher increasethe ight frequency of 8 domestic top 10 airpo routes from Shenzhen toBeijing, Shanghai, Chengdu, Hangzhou and Chongqing, realizing publictranspoation operation of business express ights during peak hours.
Single day passenger throughput over200,000passengers
The number of ights guaranteed for the yearexceeded the
400,000mark for the rst time
International and regionalpassenger trac over5million passengers
Improve the layout of city terminalsIn cooperation with Guangming District Investment Control Group and Nansha Bus Company, we have opened Guangming and Nansha City Terminalsrespectively, improving the comprehensive transpoation system inside and outside the city.
Increase the number of "Shenzhen Express" ight routesIn response to the demand of the domestic public/business seice market, the number of "Shenzhen Express" ight routes have increased from 13 to 17, and thenumber of express ights, passenger trac and passenger load factor have increased signicantly over the previous year. The annual passenger load factor ofShenzhen-Xi'an route reached 91.4%. Over the past year, the "Shenzhen Express" seice has transpoed more than 33 million passengers, not only building a fastair channel between Shenzhen and major urban clusters in China such as Beijing-Tianjin-Hebei Region, Yangtze River Delta and Chengdu-Chongqing, but alsoinjecting new vitality into the high-quality development of airpo passenger transpo.
Attract passengers from Hong Kong and Macao to y with Shenzhen AirpoWe have launched the “Via Shenzhen-Hong Kong Air-Rail” intermodal product, and provided check-in and luggage check through seices for "air and seatranspo" passengers at the airpo fer terminal.Seize the oppounity of the opening of the Shenzhen-Zhongshan BridgeWe have actively extended the service chain to the west bank of the Pearl River Estuary, expanded the aviation hinterland, and built and put into use theShenzhen-Zhongshan and Shenzhen-Jiangmen Aviation Hubs at Shenzhen Airpo with high quality. Relying on high-quality facilities, high-standard seiceprocesses and high-frequency shuttle bus lines, we provide comfoable, ecient and convenient air travel seices for passengers in Zhongshan and Jiangmen. Itwill help build a modern integrated transpoation system of the two cities with "air and ground transpo linkage".
ResponsibilityTopic
Message from the ChairmanAbout Shenzhen AirportESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
1617
In order to improve the quality of seice brand, continue to improve the "Shenai Quancheng" seice matrix, extend the seice brand cluster, advance thein-depth seice brand building, Shenzhen Airpo has adhered to the "Full Sta Attendants" concept, focused on drawing the "one blueprint" brand matrix,established "a set of mechanisms" and "a number of benchmarks". All these eos are to achieve goal-based brand building and responsibility-based brandmanagement, continuously enhance the indust inuence of the seice brand.Drawing the "One Blueprint" Brand Matrix
Centering on "Shenai Quancheng", Shenzhen Airpo has continuously improved the building of seice brand matrix around the needs of passengers, and formeda three-dimensional seice system covering multiple sub-brands.
Establish A "Set of Mechanisms" for Brand Management
In order to ensure the eective promotion and continuous optimization of the seice brand, Shenzhen Airpo has established a set of impeccable seice brandmanagement mechanisms.
Through the addition of routepicture guidance, publicitystand and guidance services,this service helps the elderlysolve the confusion of usingsmart phones, and ensuresthat the elderly passengerssmoothly handle the boardingprocess and improve the travelexperience.
Shenzhen Airport makes full useof the aircraft movement areaoperation management system toachieve online handling of itemaccess in the aircraft movementarea, unpowered equipmentaccess, safety training andother businesses to improve thesatisfaction of airline companiesand resident units.
Shenzhen Airpo focuses on theneeds of passengers, studiesand deepens the rened groundmanagement, develops measuresto improve bridge utilizationrates, implements the pre-management mode of trailers.
Shenzhen Airpo studies how toreduce the night maintenancetime of the rapid transit system,extend the cycle operation time,shoen the train stopping time,and reduce the waiting time ofpassengers.
With Crossing 1 as the carrier,Shenzhen Airport has createda crossing service benchmarkthat can be replicated andpromoted through environmentalimprovement, equipmentupgrading, process improvementand hea-warming seice."ShenyueLingtong"
"Shen i Feiguan""Chang xiangfei""ShenjieChangxing"
"Shenqing Weini"
Car out health training, AED rst aid training, micro-class and otheractivities, upgrade the "Healthy Airpo, Shenzhen Cares" seice sub-brand, and fuher improve the level of airpo medical rescue seices.Integrating the all-sta seice mindset into seice brand trainingcontent, strengthen sta seice awareness, skills training andassessment work relying on seice access training, seice businesstraining and other forms.
Organize the risk prevention and control list of each seice sub-brand,and formulate a brand risk response program to ensure the soundoperation of the seice brand.Strengthen brand promotion by rening the seice brand concept,reinventing the brand sto, and shooting promotional videos andmicrolms.Brand promotion and publicityRisk control and response
Enhancement of full seice awarenessHealth airpo construction
Promotion of Core Brand
Values
?
Shenai Quancheng Seice Brand won the First Place in the CAPSE AirpoSeice Brand Index List 2024.
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At the ACI Global Summit, the ACI introduced the Group Standard of"Contactless Seice for Civil Airpo Passengers" edited by the Company,receiving high attention from global peers.
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As the only representative of civil aviation, Shenzhen Airport attendedthe International Organization for Standardization Academic ExchangeMeeting and shared humanistic airpo practices.
Special Passenger ProtectionPet Seice
Honors
Establish "a number of benchmarks" for seice branding
Shenzhen Airpo establishes seice brand benchmarks and enhances brand inuence through indust evaluations, experience exchanges and selection ofoutstanding employees.Indust evaluation andpromotion
Upgrade the "Shenai Tongxing"and "Shenai Yinfa" sub-brands in combination withChildren's Day, "the DoubleNinth Festival" and otherfestivals, car out interactiveexperience activities fortourists, and enhance brandawareness.
Start with "Shenan Youli" todesign stickers, refrigeratormagnets and other materialsto spread brand culture toemployees, tourists and on-site personnel.Select Outstanding Employeeswho carry forward the corevalues of the brand, anddisplay the core values of theseice brand through brandpublicity, image display,publicity and training.
Work with airline companiesand other resident units,carry out benchmarkingservice brand experienceexchange activities to expandthe coverage of the "1+N"seice brand building model.
Actively participate in theindust evaluation activitiesorganized by the AirportAssociation and ACI, promotethe "Shenai Quancheng"brand and "Shen Series" sub-brands, and enhance theindust inuence.
Festival activity
upgradeCultural Material
DesignExperience exchange and
sharing
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Included into the ACI Director General's "Excellent Airport ServiceQuality List" for the rst time.
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Shenai Quancheng and Excellent Five-star Service Brand SystemManagement and One Certificate (Code) Pass have been rated asChina Civil Airpo Excellent Seice Case.
"Shenai Quancheng",Meticulous CompanionshipResponsibilityTopic
Message from the ChairmanAbout Shenzhen AirportESG GovernanceResponsibility TopicShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development Excellence
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Developmentfor an Ecological FutureShenzhen Airport has improved its environmental management system, scientifically addressed thechallenge of climate change and attaches great importance to the protection of biodiversity. Alsopromoting the optimization of energy structure and waste recycling, fully practicing the concept of greendevelopment, Shenzhen Airport is committed to building a green, low-carbon and eco-friendly modernairpo.
Issues InvolvedAddressing Climate Change, Pollutant Emissions, Waste Treatment, Ecosystemand Biodiversity Conservation, Environmental Compliance Management,Energy Use, Utilization of Water Resources, And Circular EconomyContributions to the UN SDGs
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Improve Environmental ManagementShenzhen Airpo strictly abides by the Environmental Protection Law of the People's Republic of China and other relevant laws and regulations, improves theecological conseation management system based on the ISO 14001 environmental management system. Eos have been made to deeply implement theconcept of green development, and actively coordinate with the supeision and law enforcement inspection of the ecological environment authorities. ShenzhenAirpo is committed to building a green, low-carbon and sustainable modern airpo, and contributing to the ecological conseation endeavor.During the repoing period, the Companyhad no serious or large-scale environmentalemergencies or ecological damage incidents,nor was it summoned or penalized forecological and environmental issues orenvironmental violations.Improvement of management structure: Establish a three-tier
ecological conseation management system consisting of theecological conseation leading group, functional depamentsand grass-roots production units, with the chairman of theBoard of Directors as the leader of the leading group.
Improvement of the environmental system: The
ecological conservation management system hasbeen formulated, and environmental commitmentssuch as "Strengthening Ecological Governance toPromote Harmonious Coexistence between Manand Nature", "Actively Addressing Climate changeand Supporting the Achievement of the 'Double-carbon' Goals" and the "Environmental Statement ofthe Company" have been issued; these efforts areintended to build a green airport with harmoniouscoexistence between man and nature.
Total Investment in EnvironmentalProtection RMB
259.83 million
Taking up
5.48%
of Operating Revenue
Ceied according to ISO 14001:2015Environmental Management System,covering100% of the businessscope.
StrategyThe Company actively responds to the requirements of the national "Dual-carbon" strategy and identifies the possible impacts of climate-related riskoppounities on its own operations, in order to address climate change risks and capitalize on transformation oppounities.
Addressing Climate Change
Climate change is a major challenge shared by the human society. Shenzhen Airpo has actively implemented the requirements of The State Council's "ActionPlan for Carbon Peak before 2030" and issued the commitment of "Actively Addressing Climate change and Suppoing the Achievement of the 'Double-carbon'Goals". In accordance with the framework recommendations of "Self-Regulato Guidelines for Shenzhen Stock Exchange Listed Companies No. 17—SustainableDevelopment Repoing (Trial)" and "International Financial Repoing Standards No. 2 - Climate-Related Disclosure", we have improved the governance structurefor addressing climate change, strengthened climate risk assessment and response capacity building, improved emergency plans, and enhanced operationalresilience in extreme weather. We are committed to building a low-carbon, eco-friendly and sustainable green aviation hub, and constantly improving our abilityto cope with climate change.
Governance
The Company takes climate change as the main consideration factor of strategic issues, and has established an ecological conservation leading group forgreenhouse gas management and climate change response. The ecological conseation leading group is responsible for coordinating and promoting ecologicalconseation of the Company, coordinating and solving major green development issues, and achieving high-quality development.
●Climate change is likely to lead to a high incidence ofextreme weather events, such as typhoons, rainstorms,and floods, which may cause damage to airportinfrastructure, flight operations, and power and watersupply systems, subsequently resulting in operationaldisruptions, increased maintenance costs, and supplychain disruptions.
●With the global drive towards a low-carbon economy,the aviation indust is under pressure to transition to agreen and low-carbon economy. Passengers and airlinecompanies may be more inclined to choose eco-friendlyairport services and facilities, and governments mayintroduce stricter carbon emission policies.
●Identify the climate vulnerability of the region whereShenzhen Airport is located and assess the potentialimpact of extreme weather on airpo operations.
●Establish a sound extreme weather monitoring andearly warning system to track weather changes such astyphoons and rainstorms in real time.
●Upgrade existing infrastructure to ensure that it canwithstand the eects of extreme weather.
●Promote the green transformation of airport services,encourage airline companies to use low-carbon fuels andprovide green ight seices to meet passengers' demandfor eco-friendly travelling.
●Accelerate the application of renewable energy sources,such as solar energy and wind energy, and graduallyreplace traditional energy sources.
Potential ImpactResponse Policy
Group Leader: ChairmanManaging Deputy Group Leader: General Manager
Deputy Group Leader Deputy General Manager(Deputy General Manager of Ecological Conseation
to see as Executive Deputy Group Leader)
Members: Heads of departments,units and aliated enterprises
●Implement relevant policiesand regulations of nationaland local governments andindustries on ecologicalconseation.
●Study and solve major problems in ecological conseation,and organize the investigation and handling of majornegative incidents of ecological conseatio.
●Fulll other responsibilitiesrelated to ecologicalconseation.
●Organize, lead, makedecisions, coordinate,supervise and inspectthe Company's ecologicalconseation work.
●Coordinate the top-leveldesign of the Company'secological conservationendeavor, and improve theecological conservationsystem and assessmentmechanism.
Formulation of environmental goals: We integrate the conceptsand measures of ecological conservation and environmentalprotection into the whole process of corporate operations andmanagement, identify relevant environmental risks and impacts,, formulate and implement the annual implementation planfor ecological conservation, clarify the work objectives andcorresponding measures, and continuously reduce the impacton the environment.
Environmental emergency management: We formulateemergency plans for sudden environmental risk events,carry out environmental risk assessment regularly,identify potential environmental risks, and formulatecorresponding countermeasures and annual drill plansand training plans.Environmental monitoring: We strictly abide by
national and local laws, regulations and relevantprovisions, prepare environmental monitoringplans in strict accordance with relevantrequirements, and entrust qualified third-partyenvironmental monitoring units to carry outenvironmental monitoring of air, water quality,catering fume, radiation and noise to ensure thatall environmental elements comply with relevantstandards.Serious environmental assessment: The Company has put in place
an environmental protection responsibility system, and the ecologicalconseation leading group has formulated the objectives for ecologicalconservation, including environmental protection, organized theimplementation of the ecological conservation responsibility systemassessment; the management depaments at all levels are responsiblefor goal and responsibility decomposition and incorporate them into theCompany and depamental peormance responsibility system and postresponsibility system for assessment, and the assessment results arelinked to personnel peormance.
Transition RisksPhysical Risks
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment ExcellenceShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Risk and Oppounity ManagementThe Company is actively concerned itself on the potential impacts of climate change on infrastructure, operations, and revenues, as well as transition riskoppounities such as policy changes, technological advances, and shifts in market demand. Eos have been made to continuously improve the response abilityto extreme weather events, assess the impact of extreme weather such as rainstorms and typhoons on airpo infrastructure. TCFD recommendations have beenused to identify climate-related risks and oppounities and incorporate them into internal and external environmental risk management. The application ofnew green technologies such as energy conseation and emission reduction, pollution reduction and carbon reduction products has been increased to activelyrespond to risks related to climate change.
●Large-area oil spill and large-area oil spill emergency response drills for mobile refueling trucks in the aircraftmovement area, chemical leakage emergency response drills for aviation materials storage, oil spill emergencyresponse drills for tractors, emergency response drills for medical sewage tank operation emergencies in Terminal 3have been carried out.
●Actively pay attention to green finance. We have purchased insurance products for extreme weather events toreduction risks, and adopted green and low-carbon new technologies and products such as pure electric vehicles,energy-saving lighting xtures, sma lighting systems, and sma energy management systems to improve energyeciency and cope with extreme weather. Carbon verication has been implemented to prepare for inclusion inthe carbon trading market. Fuhermore, we are actively seeking policy suppo such as tax incentives and nancialsubsidies to reduce the cost of transformation and accelerate the construction of a green and low-carbon airpo.
●Strengthen the adaptation to physical climate risks, mainly including improving the safety level of ood control anddrainage at the site, strengthening biodiversity protection at the site, improving the moisture and waterloggingresistance of various facilities and equipment and systems, continuously promoting the construction of Sponge City,eliminating old fuel equipment, strengthening emergency management, etc., to ensure the continuity and safety ofcorporate operations and continued improvement of climate resilience and sustainable development.
Indicators and GoalsThe type of greenhouse gas emitted by the Company is primarily carbon dioxide. Production and operation activities involving greenhouse gas emissions mainlyinclude fuel consumption of ground service vehicles, gas consumption of staff restaurants, and electricity consumption such as Terminal and Satellite Halloperations.The company has completed the preparation of the 2024 GHG emissions repo and Environment in accordance with the "Greenhouse Gas Emissions Accountingand Repoing Requirements Pa 6: Civil Aviation Enterprises" (GB/T 32151.6-2015) and "Guidelines on Greenhouse Gas Emissions Accounting Methods andRepoing Formats of Chinese Civil Aviation Enterprises (Trial)", to quantify and repo greenhouse gas emissions generated by its production systems. Theelectricity greenhouse gas emissions were 92,168.43 tons of carbon dioxide equivalent, gasoline, diesel, natural gas greenhouse gas emissions reached 3978.98tons of carbon dioxide equivalent.In the future, the Company will fuher strengthen the management of Scope III greenhouse gas emissions, and gradually collect statistics on Scope III greenhousegas emissions from employee travel and commuting.
Indicator2024Unit
Total Greenhouse Gas Emissions
Note 1
15.7310,000 tons of carbon dioxide equivalent
Scope I: Direct greenhouse gas emissions0.4010,000 tons of carbon dioxide equivalentScope I: Indirect greenhouse gas emissions
Note 2
15.3310,000 tons of carbon dioxide equivalent
Greenhouse gas emission intensity25.59t CO
/10,000 Person-timesNote 1: Gasoline, diesel and natural gas consumption are included within the scope of Shenzhen Airpo Co., Ltd. (excluding independent legal entities therein), and the natural gasCO
emission factor is Shenzhen Landmark 0.0022t CO
/m
.Note 2: The electricity power carbon emission factor of Shenzhen area is 0.9489t CO
/MWh.
Carbon emission intensity decreased by
8.50%
Fossil energy consumption
1942.70 tons of standard coal
Non-fossil energy consumption20,178.67tons of standard coal
Non-fossil energy consumption accounting for
91.22%
Total greenhouse gas emissions per unit production(Scope I and Scope II)
25.59 tons of
carbon dioxide equivalent per 10,000 person-times
Total greenhouse gas emissions per unit energyconsumption (Scope I and Scope II)
7.11 tons of
carbon dioxide equivalent per 10,000 person-times
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
2425
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Strengthen Pollution Prevention and Control
Led by green development, Shenzhen Airpo continues to strengthen wastewater, waste gas, waste and noise management, eectively reducing the impact ofoperations on the environment, and moving towards the goal of a green airpo.Wastewater ManagementThe Company strictly abides by the relevant laws, regulations and standard documents such as the Water Pollution Prevention and Control Law of the People'sRepublic of China and Control and the Regulations on Ecological Environmental Protection of Shenzhen Special Economic Zone, and has established a soundwastewater discharge management system. We have implemented water-saving actions, reduced the amount of fresh water taken from production and life andthe discharge of sewage, and standardized the detection, treatment and supeision of storage tanks, medical wastewater, kitchen sewage, oily sewage, aviationsewage and other related work. The wastewater discharge compliance rate is 100%.
Waste Gas ManagementThe Company complies with the "Comprehensive Emission Standards forAir Pollutants" and has formulated an internal system titled "EcologicalConservation Management System" to monitor and manage waste gasemissions from ground service vehicles and carbon dioxide generatedby natural gas combustion in the flight area to ensure that the emissionconcentration of waste gas complies with national and local laws andregulations.
Actively promote new energy equipment and vehicles. With the exception of firefighting,ambulance, refueling, emergency protection and new energy vehicles with fewer than twooptions, the propoion of electric vehicles in the new and updated aircraft movement areareached 100% in 2024.
In 2024, the exhaust emissions of new and updated diesel equipment/vehicles shall be nolower than the current national standards, and the exhaust smoke of in-seice fuel non-road diesel mobile machine met the Class III limit values in the "Exhaust Smoke Limits andTest Methods of Non-road Diesel Mobile Machine".Implement 100% installation of catering fume purification facilities according to therequirements, and carry out fume emission testing in accordance with the relevantrequirements of "Shenzhen Cooking Fume Emission Control Code". The passing rate ofthe test results is 100%. The installation of online monitoring system for oil fume and themonitoring of oil fume emission have been completed.The installation of 60 on-bridge air conditioners and 75 on-bridge power supplies inTerminal T3 has been completed, and the support capacity of aircraft APU groundreplacement equipment has been improved by about 27%, which has greatly reduced theexhaust emissions during aircraft parking at passenger boarding bridges.
Waste Management
The Company strictly implements the relevant requirements of The Law of the People's Republic of China on the Prevention and Control of Environmental Pollutionby Solid Waste and the Pollution Control Standards for Hazardous Waste Storage, and actively standardizes the classication and transpoation of domesticwaste, the collection and transfer of hazardous waste. A garbage classication management ledger has been established to record the type, quantity anddestination of garbage, and ecological civilization construction training has been carried out. A Hazardous Waste Management Plan is formulated eve year,featuring hazardous waste generation, hazardous waste reduction plan objectives and measures.
CategoType of WasteReduction and Non-hazardous Treatment Method
General Waste
Kitchen Waste
Kitchen waste and recyclables are disposed of byqualied third paies, while other municipal solid wasteis disposed of by relevant municipal units.RecyclablesOther WasteHazardous Waste
Other organic solvent waste (discarded hair spray mousse, perfume,mosquito repellent, etc.), used chargers, used uorescent lamps, etc.
Centralized treatment by a qualified third-partycompany
Aviation Sewage Discharge2,013.60 Tons
Noise Management
The Company strictly abides by The Law of the People's Republic of China on the Prevention and Controlof Noise Pollution and other laws and regulations, and has issued the "Notice on the Adjustment ofSpecial Groups for the Prevention and Control of Noise Pollution of Joint Stock Companies", furtherclaried the main responsibilities and tasks of each unit for the prevention and control of aircraft noise.Cooperation with air transpo enterprises and air trac control depaments has been strengthened topromote various airpo noise mitigation work, continuously work together to improve the implementationrate of noise reduction ight procedures, and repo the implementation of airlines on a monthly basis.
Implementation Rate of Noise Reduction FlightProcedures by Aircraft
98.83%
Total Wastewater Discharge1,006,094 Tons
Compliance Disposal
Rate (%)Density(Tons/10,000 People)2024 Emissions ReductionTarget (Tons)Total Emissions (Tons)CategoGeneralWasteHazardousWaste
Domestic Sewage Discharge1,004,080 Tons
Wastewater Discharge Goal1,022,000Tons
The pollutants in the Company's exhaust gas mainly come from thegasoline and diesel consumed by the operation vehicles within the site.Such pollutants mainly include carbon monoxide, hydrocarbons, nitrogenoxides and particulate matters, etc. After third-party testing, the exhaustemissions of the Company's operation vehicles all meet the national standardrequirements.Actively promotenew energyequipment andvehiclesCar out exhaustcontrol of non-roadmobile machine
Implement usemanagement ofalternative facilitiesfor aircraft APUs
Conduct ongoingexhaust smokeregulation
7.06
0.002
7,500
43,404.57
17.88
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
2627
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Optimize the Use of ResourcesShenzhen Airpo has always adhered to the concept of green development, and promoted green and low-carbon transformation by strengthening energymanagement, promoting energy conseation and carbon reduction, optimizing the use of water resources, and vigorously developing the recycling economy,suppoing the commitment of creating an ecient, eco-friendly and sustainable modern aviation hub.Energy ManagementThe Company fully implements the "dual-control" management of energy consumption and total carbon emissions and intensity of carbon emissions, activelycarries out the accounting and verification of greenhouse gas emissions and energy consumption, and continuously promotes the realization of near-zeroemissions of greenhouse gases to meet the challenges brought by climate change. Actively responding to actions related to winning the Blue Sky Defense War,the Company eectively reduces carbon emissions by introducing new energy vehicles, strengthening vehicle exhaust control, and promoting the applicationof APU alternative facilities. By 2025, the Company will strive to consume no more than 4.16 tons of standard coal per 10,000 passengers per unit of passengertrac. During the repoing period, the Company's annual energy management targets were met.
●A total of 12,771 LED lamps havebeen put into use in the oce areaof Terminal 3, which is expectedto save 108.15 metric tons of coalequivalent a year and reducecarbon emissions by 835.02 tons ayear.
●Self-service has been promotedin the whole process, anddierentiated security check, self-seice security check, "paperless"and other boarding seices wereimproved, providing passengerswith a more convenient, efficientand low-carbon boardingexperience.
●The aircraft taxi routes have been continuouslyoptimized, and new aircraft "green taxi"technology was actively introduced to reduceaircraft carbon emissions.
●A new phase of 23 MW rooftopand parking shed photovoltaicpower generation project has beencompleted, and the 400 kW watersurface photovoltaic pilot project ofthe aircraft movement area transferreseoir has been completed.
●Vigorous efforts have been made tobuild a "green terminal" by optimizingthe energy-saving operation manualof major energy consumption systemsand equipment, strengthening themonitoring and evaluation of energyconsumption indicators such as water,electricity and cooling. The SatelliteHall has received the "Three-starGreen Building Label Ceicate" fromthe Ministry of Housing and Urban-Rural Development.
●The transformation of the GTC buildingintelligent lighting system has beencompleted. By replacing energy-saving LEDlamps, adding sensors, re-developing thecontrol inteace and control logic and othermeasures, the lighting control system ofthe Ground Transportation Center has beengreatly improved in the degree of automation,energy utilization efficiency and systemreliability. After the project was launched, thelighting energy consumption has decreasedby 26.20% year-on-year, revealing evidentenergy conservation and consumptionreduction eect.
?In July 2024, Shenzhen Airpo passed the re-ceicationof energy management system and the supervision andaudit of Environmental Management System.
?In May 2024, Shenzhen Airport received the 2024 ChinaCivil Airport Carbon Emission Management AbilityImprovement Outstanding Case Award.
? In December 2024, the Satellite Hall received the "Three-star Green Building Label Ceicate" from the Minist ofHousing and Urban-Rural Development.
Honors
Annual total energy consumption control target
26,040 tons of standard coal
●Active eos have been made to promotenew energy equipment and vehicles. Withthe exception of firefighting, ambulance,refueling, emergency protection andnew energy vehicles with fewer than twooptions, the electrification rate of newlyadded and updated aiield ground vehiclesreached 100% in 2024.
●Vigorous efforts have been made to fullypromote the planning and construction ofnew energy vehicle charging facilities inthe aircraft movement area. The intelligentmonitoring platform was used to analyzecharging efficiency, equipment status andenergy consumption data, optimize operationsmanagement, realize the coordinateddevelopment of charging facilities and newenergy vehicles, and improve the applicationlevel of green energy at the airpo.
Actual annual total energy consumption22,121 tons of standard coal
Total energy consumption per million revenue
4.67 tons of standard coal per million revenue
Clean energy use
316.31 tons
of standard coal
Natural gas consumption201,949 cubic meters
Purchased electricity
164.1877 million KWH
Diesel consumption1,072.52 tons
Gasoline consumption
75.67 tons
Comprehensive energy consumptionper unit of passenger transpo
3.6 tons
of standard coal /10,000 people
The company's photovoltaic powercapacity in 2024
8.4053 million KWH
The propoion of clean energy use
1.57%
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development ExcellenceShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Water Resource Management
The Company follows the principle of water conservation of "double control of total amount and intensity, planned water use, comprehensive utilization,scienticity and rationality, and improved eciency", and promotes the economical utilization of water resources.
The Company's water usage target for 20241,360,000 cubic metersFresh water consumption1,004,080 cubic meters
●Water management has been strengthened,and water use plans have been scientically andreasonably declared, so as record and analyzemonthly water use data, and promptly keepinformed of the implementation of indicators.
●Vigorous eos have been made to promotethe use of water-saving appliances and high-quality water-saving appliances have beeninstalled in strict accordance with nationalstandards.
●Active efforts have been made to improve themeasurement network to effectively enhancethe measurement monitoring capacity; thepipe network leak detection, maintenance andinspection have been strengthened to eliminateleakage.
●Post and display the publicity content of thewater conseation regulations on the bulletinboards and electronic screens in areas such asthe oce areas, cafeterias, toilets, work areas,parking lots, passenger areas and other areas,constantly increasing employee publicity andtraining on water use. Eos have also beenmade to protect and rationally develop andutilize the water resources around the airpo,encourage and suppo the development andutilization of sewage, recycled water, seawaterand rainwater projects.
marking a reduction of18,082 cubic meters
from the annual total water consumptioncontrol targetTotal water consumption1,341,918
cubic meters
Water consumption intensity
218.28
cubic meters / 10,000 person-timesRecycled water consumption337,838 cubic meters
Ratio of recycled water consumption
25.18%
Develop a Circular EconomyThe Company actively develops a circular economy, keeps plastic pollution under strict control, increases green procurement, promotes green oce, and drivesecient utilization of resources and sustainable development.Packaging materials used
13,780 kg
Intensity of packaging material consumption
2.24 kg/10,000 persons
Usage of biodegradable packaging materials13,780 kg
Business units in the terminal are strictly required not to prohibit the provision of disposable non-degradableplastic bags, plastic straws,tableware/cups, mixing sticks, packaging bags, and supeision eos have beenincreased to conduct random checks on the implementation of plastic pollution control. We have also activelycooperated with the CAAC Shenzhen Supeision Bureau to car out plastic pollution inspections on all residentunits and ights operating at Shenzhen Airpo.Green products featuring energy conservation, water conservation, environmental protection, regenerationand comprehensive utilization of resources are given priority in the procurement of supplies of sta canteen,watchkeeper dormito, oce areas and production suppo.We have continuously promoted paperless oce, purchased recycled oce supplies such as recycled paperand recycled consumables, and limited the use of disposable oce supplies.We have advanced the scale and international application of "paperless" travel and "whole-process self-seice", and 65.59% of domestic passengers travelled paperlessly in 2024.
Increase greenprocurementPromote green
oceAdvance greenoperations
Keep plasticpollution understrict control
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development ExcellenceShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Protect the ecological environmentAdhering to the ecological conseation concept of "respecting nature, adapting to nature and protecting nature", Shenzhen Airpo has formulated the policydocument "Strengthening Ecological Governance and Promoting Harmonious Coexistence between Man and Nature", insisting on integrating green developmentinto all aspects of construction, operation and management, and strictly implementing the red line of ecological conseation, the bottom line of environmentalquality, the upper limit of resource utilization and the negative list of environmental access requirements. All these eos are intended to reduce the impact onthe ecological environment.
●From the beginning of planning and design, Shenzhen Airport Satellite Hall has adhered to the coreconcept of "greenness, energy conseation, environmental protection and health", focusing on safety anddurability, health and comfo and resource conseation, etc., reaching an indust-leading level in termsof indoor and outdoor landscape environment creation, building energy eciency improvement, greenoperations management and other aspects. It was awarded the Three-star Green Building Mark by theMinist of Housing and Urban-Rural Development in 2024, becoming the rst airpo terminal project inSouth China to receive this ceication.
●Efforts have been made to comprehensively carry out biodiversity risk assessments. Relying on theintelligent wildlife management system and the bird-strike prevention innovation workshop, we haveconducted research on and application of ecological bird-proong technology at the airpos.
●Following the concept of ecological governance, we have actively carried out research on the activities ofbirds around the airpo and the ecology of the ight area, and unfolded trajecto tracking of birds, birdbanding monitoring, bird activity collection, and bird activity analysis and prediction at Shenzhen Airpoand in the central and southern regions of CAAC.
Advocate A Green LifestyleShenzhen Airpo has actively organized ecological conseation theme activities, and regularly carried out energy conseation and environmental protectiontraining to extensively advocate a green lifestyle, comprehensively enhance the environmental awareness of employees and passengers, and jointly promote theconstruction of a green airpo.
National Ecological Day PublicityEah Day Publicity
Environmental Protection TrainingSessions
49Sessions
Total Hours of EnvironmentalProtection Training
73 Hours
Paicipants of EnvironmentalProtection Training1,816 Paicipants
Environmental ProtectionActivities13Activities
Continuous eos have been made to strengthen the development of enterprise ecological culture, and launch themed publicity activities suchas "Zero Waste City", "World Eah Day", "National Energy Conseation Publicity Week and Low-carbon Day", "June 5th World Environment Day",National Ecological Day, Water Conseation. We have extensively promoted General Secreta Xi Jinping's concept of ecological conseation,popularized the concept of energy conseation, carbon reduction and green development, and helped promote the formation of green and low-carbon development modes and production methods and lifestyles.
We have actively organized the learning of greenhouse gas emission accounting, environmental impact assessment, aviation noise and otherknowledge, paicipated in zero-carbon building, green building and energy metering review and other training. We have fuher encouragedtotal involvement in low-carbon actions, carried out energy equipment inspection and maintenance and energy conseation self-inspection, soas to prevent the occurrence of "air escape, emiting, dripping, leakage", ever-burning lamps and ever-owing water and other phenomena.
Greenbuildings
Ecologicalgovernance
Launch ecological conseation activities
Conduct train on energy conseation and environmental protection
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Sincere Companionship for SafeTravel Guarantee
Shenzhen Airport always adheres to the people-oriented concept, integrates social responsibility intocorporate development practice, takes building a solid safety foundation as the bottom line, and providesquality seice as the core. Continuous eos are made to protect the rights and interests of passengers, carefor the growth of employees, build a responsible supply chain, and help rural revitalization. Actively involvedin social welfare undeakings, Shenzhen Airpo practices corporate responsibility with practical actions, andworks with all paies to create a better tomorrow.
Issues InvolvedProduct Safety and Quality, Customer Service and Rights, Rural Revitalization, Social Contribution, SupplierManagement, Supply Chain Security, Employee Recruitment and Employment, Employee Remuneration and Benets,Employee Health and Safety, Employee Development and Training, and Employee SatisfactionContributions to the UN SDGs
3233
3435
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Strengthen and Expand the Main BusinessFirmly dedicated to the positioning of a location gateway and a integrated international aviation hub, Shenzhen Airpo focuses on the main responsibility andmain business, continues to expand passenger and cargo business, and drives a new leap of the capacity level of the aviation hub.
Freight SeiceThe Company continues to optimize the logistics ecological layout, vigorouslypromotes the construction and upgrading of facilities, actively introducessmart logistics technology, comprehensively improves the efficiency oflogistics operation and seice quality, and builds a modern and intelligentlogistics seice system. Fuher Expand the Freight SeiceThe cargo volume totalled 1.881 million tons in the year, ranking third inChina. A total of 25 new international freight routes have been opened andincreased, covering 26 countries and regions around the world. Domestically,six domestic freight routes connecting Zhengzhou, Wuhan, Daxing, Beijing,Pudong and Wuxi have been increased.
Fuher Unblock the Freight Channel
We have successfully attracted 17 airline companies such as Qatar Airwaysand Atlas Air to enhance capacity, increasing 18 international freightdestinations such as Mexico and Cincinnati (Fifth Freedom Flight route),with the number of all-cargo destinations reaching 64, of which 42 areinternational and regional all-cargo destinations.
Increased Asean and EU Freight Routes
Cargo volume
1.881 million tons
?The 2024 Special Contribution Award of China Cross-borderE-commerce Logistics, Brand Enterprise Award of the Logisticsand Supply Chain Indust.
?The Diamond Award and Gold Medal in the 2024 CAPSE CivilAviation Quality Improvement Practice Competition.
Honors
Achieve a big leap in business scaleThe annual passenger traffic exceeded the 60 million mark for the first time,reaching 61.477 million; the single-day passenger traffic exceeded 200,000passengers, and the single-month passenger traffic reached 5.666 millionpassengers in October; during the year, 428,000 flights were guaranteed,breaking the 400,000 mark for the rst time, and the maximum number of single-day ights was 1,300, all of which hit a record high in the Airpo.
Enhance Slot Resource Value
We have vigorously coordinated the CAAC in the Spring Festival travel rush,summer rush and other peak seasons to release tempora slot increment.During the Spring Festival travel rush, the homecoming routes from Shenzhento Yichang, Mianyang, Wanzhou and Dazhou were increased. During thesummer rush, the tourism routes from Shenzhen to Baotou, Hailar andUrumqi were increased. These measures are intended to meet the travelneeds of passengers in dierent periods.
Passenger SeiceThe company has comprehensively expanded international and domesticroutes, actively leveraged its regional advantages, integrate into thedevelopment of the Bay Area, accelerated the construction of a world-class international airport, and comprehensively enhanced the airport'scomprehensive competitiveness.
Domestic cargo volume916,000 tons
ranking rst nationwide
B3 International Cargo Facility has been put into operation smoothly, becoming the first international cargo facility in China run under the "intelligent andremote" supervision mode; the Freight Forwarding Warehouse in the South Freight Area has been officially put into operation, and has attracted the entryof 7 strategic customers for logistics development; the Aviation Cross-border E-commerce Processing Warehouse has been put into operation, and theCainiao Import Special Area has been launched, pushing the cross-border e-commerce business support capability to a new level.
B3 International Cargo Facility Put into OperationJingdong Logistics' South China Aviation Hub Center Has Opened its Warehouse
Fuher Improve Freight Facilities
Fuher Optimize Freight Seice
We have opened five new cross-border e-commerce flight routes,implemented the 9610 bonded transshipment seice, and set up anexclusive air freight center for the leading cross-border e-commercelogistics enterprises, delivering 326,000 tons of cross-bordere-commerce goods, marking an increase of 60.3%.We have added two pre-receiving warehouses in Zhongshan andJiangmen, and opened three overseas cargo terminals in Budapestof Hunga, Frankfu of Germany, and Mexico City to enhance ourglobal air freight seice capacity.
Provide high-quality cross-border E-commerce seiceExpand pre-receiving extension seice
New Cross-border E-commerce FlightRoutes Opened
Annual Air Cargo Volume for Cross-border E-commerce Reached326,000 Tons
Budapest Overseas Freight Depot LaunchedJiangmen Pre-receiving Warehouse Put into Use
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Intelligent Logistics Pilot Operation
●Build the industry's first cross-border e-commerce special goodsmanagement system, realize the batch transportation of cross-bordere-commerce electried goods, and signicantly improve the eciency ofcross-border e-commerce goods transpoation.
●The B3 International Cargo Facility has been put into operation to achieve24-hour "intelligent and remote" supeision, increasing its comprehensiveguarantee eciency of depaure and ent by 40%, and the cargos canbe picked up within 24 hours after entering the airpo.
●The nal inspection of the freight one-code project has been completed,and indust promotion has been carried out continuously, realizing datainteraction with Wuxi Airpo and Zhengzhou Airpo.
?Four projects, namely, Digital Exploration and Practiceof Cargo Trajectory (Freight One Code), Establishment ofExpress Center Operations Control System, Intelligent CargoSecurity System, and Integrated Logistics InformationService Platform, have been included in the "TypicalPractice Cases of Intelligent Logistics Development" issuedby the CAAC.
Honors
After the bonded goods at the airport bonded logistics centercomplete the guarantee procedures, they can be transported tothe International Convention and Exhibition center for display andsale, effectively easing the financial pressure on enterprises, savingoperating costs, and speeding up the ow of commodities.We have put the country's first pet departure hall into use, andcomprehensively upgraded the pet transportation hardware andsoftware facilities, seice processes, and seice items, so as to meetthe growing demand for pet transportation with more professionaland intimate seices, and help build Shenzhen into a pet-friendly city.
Launch the bonded display and trading seice of
impoed exhibition commoditiesLaunch a one-stop pet travel seice
China's First Pet Depaure Hall Put into Use at Shenzhen AirpoThe bonded display business for impoed exhibition commodities has been launched
Safety is the lifeline of civil aviation. Shenzhen Airport strictly adheres tolaws and regulations such as the Work Safety Law of the People's Republicof China, the Administrative Measures on the Implementation of Civil AviationSafety Responsibility, the Administrative Regulations on the Dual PreventionWork Mechanism of Civil Aviation Safety Risk Hierarchical Control andHidden Danger Investigation and Management. Efforts have been made tocomprehensively strengthen the safety management system, effectivelycontrol core safety risks, and advance the establishment of an emergencymanagement mechanism, actively cultivate the safety culture of "eveoneaware of safety and how to respond to emergencies", and guarantee safetravel of passengers.
No unsafe incidents of sign and above fromliability cause for7 consecutive years
Investment in Work Safety RMB
102.1613 Million
Ratio of Investment in Work Safety to Operating Revenue
2.16%
Successfully completed the safety guarantee and incident prevention and control work during "Two Sessions", the Summer Davos Forum, the China-Africa CooperationForum, the Mid-Autumn Festival and the 75th Anniversa of the National Day and other major events and sensitive periods.
Provided full suppo for the rst arrival of "Beluga" transpo aircraft to Shenzhen
Improve Security ManagementThe Company has steadily promoted the three-year action of safety production treatment, continued to optimize the top-level design, established and improvedthe safety management system, deepened the implementation of safety production responsibilities, promoted the rectication of safety production and theinvestigation and management of hidden dangers, and built a solid foundation for safe and stable development.
Safety Goals and Their Achievement
No.2024 Safety GoalsAchievement Rate1Transpo aviation liability accidents from liability cause of the Airpo 0100%
Hijacking, bombing and other on-board terrorist incidents and air safety responsibility accidents from liability cause of theAirpo 0
100%3Ground liability accidents and major and extra serious maintenance liability accidents from liability cause of the Airpo 0100%4Occurrence of sign incidents from liability cause of the Airpo per 10,000 ights ≤0.05100%Successfully passed the supeision andaudit of the 2024 ISO 45001 OccupationalHealth and Safety Management System
Major and extra serious transpoaviation accidents
Occurrence of below major aviation groundaccidents per 10,000 ights0%Number of production safety accidents fromliability cause
Unsafe incidents of sign and above ofcivil aircraft
Hijacking, bombing and other on-boardterrorist incidents
Build a Strong Foundation for Security
3839
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Improve Safety Management System
We have formulated the "Implementation Plan for the Three-year Action to Tackle the Root Causes of Work Safety (2024-2026)", revised 10 safety systemdocuments including the "Work Safety Responsibility System", "Safety Risk Hierarchical Control and Hidden Danger Investigation and Management System", and"Dangerous Operation Management Measures", updated 828 system documents, and organized special inspections of outsourcing business. All these eos havebeen intended to continuously consolidate the foundation of safety management. Consolidate Work Safety Responsibility
●We have issued the "Implementation Plan for the Establishment of the Safety Responsibility System in 2024", revised the "Work Safety Responsibility System",formulated safety assessment indicators in 2024, signed 19 Safety Goal Assessment Liability Statements with all units, implemented the assessment mode ofmonthly dynamic indicators + xed indicators, and comprehensively consolidated the safety production responsibility of all employees.
●We have fuher formulated the "Administrative Measures for Rewards and Punishments in Work Safety" to clarify the mechanism of rewards and punishmentsfor work safety. The responsibility is investigated in accordance with the principles of "same responsibility for Party and government, one post and tworesponsibilities, and accountability for negligence", and corresponding punishments are imposed against units or individuals that have unsafe incidentsaccording to their duties and responsibilities. The leaders and employees who are punished shall, according to the severity of the case, be subject topeormance deduction at dierent levels.
Car out Hidden Danger Investigation And ManagementWe have investigated the security facilities and equipment of 761 access control points and air/land side connection re evacuation access control points ofShenzhen Airpo Terminals accessible to passengers, 12 cargo corridors in the aircraft movement area, 15 special operation corridors, 10 control area crossings,and air/land side unattended channels in the cargo area, identied and eliminated potential air defense security hazards; we have also organized and carriedout special activities such as 3-month safety rectication work, special rectication of apron operation safety, and safety hazard investigation on trac controlfacilities and equipment in the control area to ensure safe and smooth operations throughout the year.Security risks in key business areas jointly identiedaccording to the Company's core businesses and processes
Safety Management Committee
Safety Committee Oce(Safety Management Depament)Discipline Inspection andSupeision OcePay Committee WorkingDepament(Labor Union Oce)
Human ResourcesDepament
Safety ManagementDepament
Seice Quality Depament
Financial Depament
Asset ManagementDepament
Audit and Legal AairsDepamentMarket DevelopmentDepamentOce of the Board ofDirectors (Oce)
Cargo and Mail SecurityInspection DepamentSecurity Checkpoint
Air Guard Station
Fire Emergency Center(Fire Rescue Detachment)Ground Seice Company
Shenzhen Ruipeng HangqinIntelligent EquipmentTechnology Co., Ltd.Terminal Area ManagementDepamentAircraft Movement AreaManagement DepamentOperation Command Center
Mechanical and ElectricalEquipment SuppoDepament
Items of safety hazard investigation1,140
Rate of potential safety hazard investigation100%
Prevent Security RisksThe Company has comprehensively strengthened core security risk management and control, issued the "4+2+N" core risk management and control list, continuedto enhance aviation security capabilities, advanced runway safety coordination, built a strong bird safety barrier, guaranteed network information security, andsystematically improved risk prevention level.
Eos have been made to promote the integration and application of "Easy Security Check" and CT technology to createnational demonstration easy security channels. The eciency of passenger release can reach 220-230 person-times/hour during peak passenger ow, achieving high safety and eciency levels. Meanwhile, the innovative introduction of AIforeground auxilia interpretation and background quality control has fuher enhanced the safety margin and improvedthe monitoring eciency.
We have carried out 15 security tests such as explosion-proof safety check,unclaimed baggage disposal, cargo security, and vehicles at crossings,found and corrected 46 problems, comprehensively improving the level of airdefense security management.
We have carried out special actions on runway safetymanagement, and weaved a tight runway safety preventionand control network by holding special warning and educationmeetings on runway safety, conducting special supervisionon runway safety, organizing runway safety risk screening,strengthening communication and cooperation with air traccontrol stations, and caring out special inspections on riskmanagement measures.
●In view of bird activities, bird activity monitoring has been carried out in mountains, beaches,reseoirs, Hai Shang Tian Yuan and other areas around air routes, and timely control measureshave been taken and an early warning given to airline companies when bird activities are found tohave an impact on aircraft operations.
●Bird strike prevention personnel conduct dynamic bird repelling in the aiield eve day to reducethe impact of birds on aircraft operations.
●According to the bird activities, the arrangement of bird repelling equipment has been promptlyadjusted, and the eectiveness of the equipment has been monitored.
●As per the seasonal characteristics, the grass has been cut in time to reduce the activities of birdsand foraging grounds.
●In light of the breeding characteristics of insects, the food source of birds in the aircraft movementarea has also been kept under control to reduce the food source of birds in the ight area.
Runway Inspections on FootThroughout the Year
Bird-strike sign incidents in the area ofresponsibility
The "Shenzhen Airpo Bird StrikePrevention Work Guide Using theFive-Dimensional(Zoning, Classication,Categorisation, Seasonal and Temporal)"in combination with our bird controlwork experience has been highlyrecognized by the CAAC Central andSouthern Regional Administration.
Enhance
SafetyGuaranteeCapabilities
Improve airdefense and
security
Build a StrongBird-proongSafety Barrier
We have completed the rectication of 36 mis-taxiing risksin the aircraft movement area, organized the key membersrelated to the regulation, ight and operation safety of eachresident unit to establish a mis-taxiing risk research groupin the aircraft movement area, established a mis-taxiing riskinvestigation and communication mechanism in the aircraftmovement area, and continued to improve the level of mis-taxiing risk control at the Airpo.
Advancerunway safetycoordination
4041
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development Excellence
In 2024, the Company had no network information security incidents.In 2024, The condentiality agreement signing rate of key positions,paners and information system development units reached
100%
We have clarified the requirements for data securitymanagement, including data categorization andclassication, data lifecycle management, data securityincident response, and personal information securityincident monitoring, early warning mechanism andemergency response process, etc., in order to improvethe emergency handling ability of events and protectthe interests of personal information owners.Eos have been made to car out the statuto self-inspection demonstration projects. We have invitedmore than 80 industry experts to carry out statutoryself-inspection systematic capacity improvementtraining, and improve the compliance level; the specialteams have been arranged for statuto self-inspectionagainst the self-inspection list, identifying and rectifying171 hidden dangers in aggregate; the statutory self-inspection module on the safety and quality platformhas been put into trial use to improve the self-inspectioninformation management eciency.
We have revised the "Shenzhen Airpo Aviation SafetyInformation Management System", standardized thecollection, analysis and application of aviation safetyinformation reports, and realized safety informationsharing and timely risk prevention and control.
Through a combination of online and offline formsinvolving thematic training, in-class tests, OA portalpublicity and information security consultationdays, we have strengthened training on informationsecurity awareness and privacy protection for all stamembers. In 2024, We conducted 4 thematic trainingscovering data compliance obligations for all staff,baseline information security skills and phishing emailprevention and security awareness and conducted in-class tests with a passing rate of 100%.
Establish the emergency response mechanism
Car out in-depth statuto self-inspection
Improve information security management mechanism
Strengthen the awareness of information security
Organized 12 impoantaviation ground seiceproviders to car out aspecial evaluation of securitycapabilities, and checked
28 problems
We have revised the Air Transportation Manual and Field Workflow forHazardous Goods, and issued the "Shenzhen Airport Hazardous GoodsCBTA Training System Establishment Plan" to promote the establishmentof a hazardous goods CBTA training system, continuously improving thehazardous goods transpoation management capacity.
We have systematically soed out the aviation ground seice providers at ShenzhenAirport and organized the safety evaluation of 47 service providers; we have alsocarried out research on safety management mode, formulated the "Shenzhen AirpoSafety Management Measures for Aviation Ground Seice Providers", and innovativelyestablished Shenzhen Airpo Safety Management Mechanism for Aviation GroundSeice Providers.
Secure theTranspoationof Hazardous
Goods
Promote SeiceProvider Safety
Management
Protect AviationInformation Security
We have carried out an annual re safety assessment, covering a total of 451,000 square meters in the terminal building and 57,365.5square meters in the GTC building, and identied56 hidden risks.
The 11
th
Fire Prevention Open Day Activity
2024 Fire Safety Accountability System Training
The "Shenzhen Airpo Fire Safety Management System" has been revised to standardize the Company's re safety management, prevent res and reduce rehazards, and protect the life and propey safety of personnel in the area of responsibility; the 11th "Fire Prevention Open Day Activity" of the Aircraft MovementArea was held to popularize the knowledge of re safety in the aircraft movement area, strengthen the awareness of re safety of personnel, and improve the reprevention and re handling ability of the operators of the airpo and various resident units.
Enhance Fire Safety
4243
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development Excellence
Deepen Emergency ManagementThe Company have continuously improved the emergency management system establishment of Bao'an Airpo, formulated "The Company's Emergency PlanManagement Regulations" and "The Company's Emergency Exercise Management Regulations". Efforts have been made to improve the emergency rescueorganization structure, enhance the establishment of an emergency plan system, strengthen the emergency exercise and training inspection and supeision, andfuher enhance the emergency response capability.
Emergency drills conductedthroughout the year
Case
Jointly Carried out Technical Research and Application Project of Civil Aviation EmergencyManagement System Establishment with the Civil Aviation Management Institute of ChinaIn deep cooperation with expes from the Civil Aviation Management Institute of China, we have carried out the "Technical Research and ApplicationProject of Civil Aviation Emergency Management System Establishment", and proposed an emergency management system that adapts to theoperation characteristics of the airpo indust composed of "plan and system", "organization and resources", "emergency training", "emergency drill"and "evaluation and improvement", forming a closed-loop workow for sustainable improvement. The project has formed a closed-loop workow forsustainable improvement, and won the Third Prize in Civil Aviation Science and Technology Award of the China Air Transpoation Association.
A three-level emergency command mechanism of"commander in chief - eld commander - unit commander"has been established, forming a responsive emergencyresponse process organizational structure featuring uniedcommand, upper and lower linkage.We have continuously revisedand improved the "ShenzhenBao'an International AirportEmergency Rescue Manual",formed an airport emergencyplan system with 1 masterplan and 22 special plans,and compiled and formed the"Emergency Plan OperationManual" to strengthen theoperability and pertinence ofemergency plans.
Every year, we formulate the work plan foremergency drills and training, arrange specialpersonnel to review the drill plan, superviseand follow up the development of emergencydrills and training, and eectively improve theemergency response capacity.Improve
the
establishment
of
the
emergency
plan
system
Strengthen
emergency
drills
and
training
supe
ision
Improve
the
emerge
n
c
y
r
e
s
c
u
e
org
a
n
iza
t
io
n
s
t
r
u
c
t
u
r
e
Drill paicipants
13,606
Emergency training sessions
Training paicipants
68,545
Foster A Safety Culture
The Company strictly implements the work of work safety training and education, cultivates the safety culture, popularizes the safety knowledge, creates a strongatmosphere of work safety, and improves the safety awareness and ability of the sta members in all aspects.
More than 230 people were arranged for safety training and assessmenton the Safety Responsibility System and Dual Prevention Mechanism toconsolidate and enhance the awareness of compliance of all units andlevels of the Company.We held the CAAC safety publicity and consultation activities in theShenzhen area themed with "everyone aware of safety and how torespond to emergencies—Keeping Life Channels Clear" to publicize civilaviation safety knowledge to passengers.We built the Shenzhen Airport Safety Popularization ExperienceMuseum which is open to passengers and the public, and hosted 23popularization activities throughout the year, covering more than 1,100people. Internally, 48 training sessions of various types were organisedand attended by 1,200 people.We continued to promote the construction of seven "three-basic" teams,arranged for 430 standard teams to car out more than 800 large-scaletraining sessions, and organized the declaration of 7 QC teams, 9 qualitytrustwohy teams and 7 safety production demonstration teams.
Organization ofsafety-specic
training
Organization ofWork Safety Month
activities
Popularization ofsafety knowledge
Advancement ofthe "Three-Basic"
construction
Case
Promote Training Through Competitions to Improve the Skill Level of Safety InspectorsIn order to implement the impoant instructions and instructions of General SecretaXi Jinping on civil aviation safety work and comprehensively improve the job qualityand professional level of civil aviation safety inspectors, the CSAC has organized thefour units of Shenzhen Airpo Security Checkpoint, Air Guard Station, Cargo/Mail SafetySupeision Depament and China Southern Cargo Airlines Shenzhen Security Checkpointto successfully hold the rst Shenzhen Civil Aviation Safety Inspector Job Vocational SkillsCompetition. As the organizer, Shenzhen Airpo took the initiative to provide sucienthuman and material suppo for the success of the competition. The company throughthe race to promote training, race to promote learning, the organization of the unit ofall the security inspectors to paicipate in the comprehensive improvement of the unit'semployees' job quality and business level, of which 4 people won the “South Chinatechnical expes” title.Safety education and training sessions2,104
Total sta safety training hours
159,026 hours
Safety education and trainingcumulative paicipants
106,017
Safety education and trainingcoverage rate
100%
4445
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Provide Quality SeicesShenzhen Airpo focuses on the whole process of passenger experience, improves travel eciency, enhances the seice management system, optimizes theseice process, pays attention to and protects the legitimate rights and interests of customers, and brings a more satisfacto travel experience for travelers.
Runway 1 Southing Taxiway Put into Use, Eectively Enhancing the Runway Utilization
Improve the Eciency of Flight Operations
The Company focuses on the core indicators of operations, constantly explores to improve the level of the obstacle limitation suace management, strengthensthe normal management of ights, and ensures passengers' scheduled travel.
En
su
r
e
th
e
E
cien
t
Operation
of
Flig
h
tsOptimize
the
E
ciency
of
F
l
i
g
h
t
O
p
e
r
a
tio
ns
Focus on the core indicators of operations
With 428,000 flights throughout the year,Shenzhen Airport had a normal flight releaserate of 87.33% and a bridge parking rate higherthan the average level of airpos with over 20million passengers, successfully completing 230impoant ights during the "Two Sessions" andInternational Cultural Industries Fair.
Improve the level of UAV inteerence riskprevention
We have officially introduced UAV earlywarning and defense technical services andliftoff object/airborne object air monitoringsystem, and developed the Shenzhen AirpoUAV interference prevention joint workingmechanism, eectively improving the level ofthe obstacle limitation suace management.
Enhance ight normality managementWith the implementation of PLAN X and PLANA runway operation mode in cooperationwith the Air Traffic Management Bureau, wecan release about 10 more ights/hour in themorning peak, greatly improving the releaserate. We have also set up a special workinggroup to improve the normality of flights,and organized a weekly review meeting forair trac control units, airline companies andvarious support units, significantly improvingthe normality rate of flights and the successrate of quick pass.Optimization of aircraft control operationsWe have coordinated with air traffic controlunits to optimize the control operation plan,raised the flight altitude of the approachflights over the Nansha area, and mitigatedthe impact of aircraft noise.
Improve the Seice Management System
Through improving the seice quality management system and strengthening the seice quality improvement measures, the Company has gradually improvedthe seice quality management system and comprehensively improved the seice quality management level of Shenzhen Airpo.
●We have issued the "Seice Quality Management Manual for the Main Aviation Business (2024)" to improvequality management requirements based on service culture, service exchanges, service documents andemergency management, and updated 11 documents of seice quality standards and processes of ShenzhenAirpo.
●Edited "Contactless Seice for Civil Airpo Passengers" which was introduced at the ACI Global Summit,invited to ACI Standing Committee on Global Facilitation and Seices, marking the recognition of ShenzhenAirpo by the global civil aviation indust in terms of seice standard research and seice facilitation.
Enhancethe SeiceStandards
●We have incorporated the awareness of Full Staff Attendants into the new version of service accesscourseware, recruited 23 lecturers, oered 18 exchange courses, and carried out 461 training assessments,covering more than 18,000 people.
●We have worked with representatives of Shenzhen Quality Association and many other enterprises to carout customer satisfaction management practice exchanges, jointly explore new ideas and new methods toimprove seice quality through the promotion of advanced quality management tools and methods.Enhance theLevel of SeiceQuality
ACI Airpo Seice Quality Assessment Score
5 points (Full Marks)
CAPSE Airpo Seice Assessment Score
4.19 points
No seice errors or above events andmajor negative social impact eventsduring the year
461 "Full Sta Attendants" training sessions held,
attended by18,599 paicipants
The eective complaint rate of passengers decreased by
28.67% year-on-year
Registered members more than
1.8 million
4647
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Improve Passenger Travel ExperienceThe Company has always adhered to the "people-centered" development idea, and constantly upgraded service facilities, optimized the service process inaccordance with the requirements of high standards, high level and high quality, and continued to improve the whole chain of seices to provide passengers witha more convenient and comfoable travel experience.
Improve the convenience of international transitWe have launched the fully entrusted luggageinspection mode for international connectingflights to China, reducing the waiting timefor transfer passengers by nearly 40 minutes.The MCT in the same building of internationalconnecting flights to China has been reducedto 110 minutes. The 24-hour direct transitpassenger inspection exemption policy hasbeen implemented to improve the efficiency ofinternational connecting ights, beneting about72,000 passengers throughout the year.Improve passenger seice facilities
We have optimized the international gate systemand international flight check-in function toprovide passengers with better informationreminders; eos have been made to promote theestablishment of overnight rest areas for transferpassengers in the international waiting area, theaddition of reclining chairs, 24-hour operationof restaurants, convenience stores and duty-free shops; we have also improved the servicefacilities such as Baby Care Rooms, children'sparks and currency exchange in the internationalwaiting area; in cooperation with the MunicipalForeign Aairs Oce, we have also built a one-stop comprehensive service center for foreignpassengers; and we have increased the numberof =shower rooms inthe domestic arrival area.
Enhance the eciency of passenger travelWe have promoted the pilot use of "OneCertificate (Code) Pass". With more than 50,000registered users, it has been used for 8,900 timescumulatively, winning the recognition of the CAACin the eld suey.
Shoen the cut-o time of domestic ightsWe have improved the refined service level ofall aspects of the passenger service guarantee,strengthened the seice guarantee work for latepassengers, and fuher shoened the actual cut-o time to 38 minutes on an internal trial basis.
Paperless boarding rate of domestic passengers
65.59%
The paperless boarding rate goal of domesticpassengers in 202465%
Fully promote ight delay e-meal vouchersWe have achieved full coverage of T3 and SatelliteHall, with the paicipation of 12 airline companiesand 54 stores. We have launched the Satellite Hallboarding gate takeout seice, achieving a multi-win situation of passenger seice, cost reductionof airline companies and commercial benets.
Fully implement facial recognition boarding fordomestic ightsThe self-seice boarding gates in Terminal 3 havefully realized facial recognition boarding, andthe boarding efficiency has increased by 50%,guaranteeing more than 3.43 million passengersin total.
Upgrade the "Senior & Young" Passenger Seice
We have promoted the "age-friendliness" offacilities and services, optimized the flow of thewheelchair-accessible passage, and completedthe renovation of the blind path in front of theelevator in the public area of the terminal toensure compliance with barrier-free constructionstandards. For elderly passengers, a love bracelethas been launched to facilitate employees toidentify elderly passengers and provide eectiveassistance, and a service guide card for elderlypassengers has been designed to provideprocess guidance and kind reminders for elderlypassengers.Implement the goal of building a child-friendly city
In the West Wing Corridor International Area ofT3, a children's playground with the theme of"Suitcase Travel" has been added to enrich theservice facilities for child passengers; Printingof maps of children's seices and fun classroomactivities for infants and toddlers have beencarried out regularly.
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Protect the Rights and Interests of PassengersThe Company has set up a multi-channel feedback mechanism to collect passengers' suggestions and respond to them in a timely manner for improvement.Meanwhile, the Company strictly complies with data protection laws and regulations to ensure the security of passengers' personal information and enhancecustomer satisfaction. Listening to customer feedback
We have set up a multi-channel feedback mechanism composed of a customer seice hotline, an ocial website, mobile applications and an on-site suggestionbox to widely collect passengers' opinions and suggestions. Meanwhile, regular passenger satisfaction sueys are conducted to deeply analyze customer needsand experience pain points, continuously optimize seice processes and facilities, and improve seice quality.
Customer complaint handling
In 2024, Shenzhen Airpo received a total of 276 complaints within its area of responsibility, with a customer complaint rate of 4.49 per million and a
100% complaint handling rate.
Sample size of annual passenger satisfactionself-evaluation
6,982Sample size of the annual special passengerseice suey
Customer Satisfaction
In 2024, Shenzhen Airpo conducted a total of 6,982 customer satisfactionsurveys, which included four major aspects—overall satisfaction withairpo seice quality, special passenger satisfaction, ight delay passengersatisfaction, and airline company satisfaction. The surveys were carriedout through field visits and surveys, and telephone call-backs, etc., andpassengers' satisfaction with the overall quality of airport services, overallSpecial Traveler Satisfaction, delay ight passenger satisfaction, and airlinecompany satisfaction were all improved.
We have unified the entrance of demandmanagement, integrated the managementinterface of people's livelihood demands andAirport Call Center, realized the whole chainand channel management of people's livelihooddemands, optimized the processing flow ofpeople's livelihood demands at Shenzhen Airpo,and improved the timeliness and eectiveness ofthe disposal of all kinds of demands.
We have also organized qualication training andexchange activities for complaint managementpersonnel, as well as awareness-raising activitieson laws and regulations on the protection ofpassengers' consumer rights and interests,in order to enhance the level of complaintmanagement and handling by practitioners.
We have conducted proper demand managementthrough all channels, and launched a fast-trackmechanism for handling flight delay complaintsduring the flight delay season, effectivelydisposing of 276 site complaints, decreasing theannual total number of complaints and eectivecomplaint rate year-on-year.
Protect Customer Privacy
The Company strictly follows the Network Security Law of the People'sRepublic of China and Civil Code of the People's Republic of China to providecomprehensive, institutional and technical safeguards for the pas of seicelinks that involve passengers' personal privacy. In 2024, the Company had nobreaches of private customer information.The Company has established the "Personal Information Protection Guidelines"in accordance with legal requirements, dening the purpose and scope of thecollection and use of personal information and describing the manner in whichpersonal information is collected, stored, used, shared, transferred, and publiclydisclosed within this scope. Among other things, the scope includes personallyidentifiable information, flight information, location information, contactinformation, luggage information and more. The above general informationrequired for travel will be applied to various seices provided by the Company,including transpoation recommendations, location navigation, map seices,etc., according to the passengers' needs. In the event of privacy issues suchas leakage of passengers' information, or leakage of personal information inviolation of laws and regulations, the customer shall have the right to make arequest to the Company for deletion of personal information and to withdrawconsent to the handling of his/her personal information.The Company strictly requires its employees to comply with the laws, prohibitsthe employees from privately disseminating passenger information and has notolerance for any employee who discloses the users' personal privacy.
Including,The average level of passenger satisfaction with airpo seice quality was
92.4%, up 1.09 percentage points from 2023
The overall satisfaction of special passengers was
98.8%, up 0.41 percentage points from 2023
The delay ight passenger satisfaction was
74.9%, up 1.9 percentage points from 2023
The airline company satisfaction was
94.6%, up 4.42 percentage points from 2023
Customer satisfaction
92.4%
5051
Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
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We have introduced JCDecaux, the world'sleading professional media operator, in anopen recruitment process, and carried outa comprehensive media transformation andupgrading. New technologies, new applicationsand new ideas have been introduced, andpromoted new construction and renovation ofadvertising media, showing an international,modern and intelligent high-quality media image,and creating a high-quality media a space.
In accordance with the requirements ofShenzhen to build a pilot demonstration zoneof socialism with Chinese characteristics,we have introduced international anddomestic first-class brands, and increasedthe percentage of first-class brand releases,improving the overall advertising quality ofthe Airport and creating a gathering anddisplay platform for international luxurybrands.
Introduce the world's leading media operator
Enhance Business QualityThe Company optimizes its commercial layout by introducing more internationally renowned brands and local specialty brands to create diversied consumptionscenarios, and strengthens the supeision and evaluation of the seice quality of the merchants, committing itself to providing passengers with a richer, moreconvenient and high-end commercial consumption experience.
Promote investment attraction upgrading with high quality
Eos have also been made to developthe "Airpo Selection" IP. The "Airpo Gift"consumption scene has been built in thedomestic depaure cross corridor on thethird oor of T3, and the commercial self-owned stores of Shenzhen Airport havealso been opened to provide passengerswith high-quality and personalizedconsumer choices.
Based on the commercial service scenarios ofthe Airport, multi-point efforts have been madeto create a convenient payment demonstrationshopping area by completing the introductionof ATMs, digital RMB hard wallet changers andother equipment, and realizing the full coverageof commercial cash, Alipay and WeChat cashieringmethods in the terminal building.
We have also joined hands with theSpanish Chamber of Commerce topromote foreign economic, trade andcultural exchanges, and successfullyopened four stores in cooperation withthe Spanish Chamber of Commerce.
With the goal of reducing vacancies, enhancingvalue and innovative development, we havecompleted the investment attraction of more than100 commercial outlets in the terminal buildingand introduced nine "rst-of-a-kind" concepts andinnovative projects.To build a matrix of internationally famouscommercial products in the terminal building,we have focused on the overall positioning of"International Hub, Temperament of Shenzhen "and the task of constructing a world-class businesscircle for Shenzhen Airport Convention andExhibition to promote the internationalization ofcommercial development in the terminal building.
Promote Cultural ExchangeWith humanistic care as its core, Shenzhen Airpo continues to enhance passengers' travel experience through diversied cultural activities and innovativeseices. Combining traditional festivals and theme culture, we have linked resources from all paies to create unique seice brands, integrate traditional culturewith modern technology, and create a warm and pleasant travel atmosphere for passengers.
Assist in the organization ofthe Shenzhen New Year ArtCare Series, we brought theaudience a wonderful audio-visual feast and welcomed theNew Year together in the nameof music.
We also held the Mid-AutumnFestival Garden Party Activitythemed with "full moon embracesthe splendor, and joy is shared atthis moment", adding a dierentholiday color to the passengerswaiting for their ights.
On the Double Ninth Festival, wesent our regards to the elderlypassengers in celebration of theFestival.Together with the Shenzhen-Zhongshan Bridge AdministrationCenter, we hosted the "Passageover Lingdingyang—Shenzhen-Zhongshan Bridge ThemePhotography Exhibition", showingthe grandeur and humanistictemperature of the centuryproject in an all-round way.
In combination with the themefestivals, we worked with theresident units to integrateresources, enhance passengerexperience through humanitiesexhibitions, science and technologyinteractions and other activitiesto create a humanistic servicejourney.
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The Company strictly abides by The Labor Law of the People's Republic ofChina, The Labor Contract Law of the People's Republic of China and otherrelevant laws and regulations, and has established and improved the"Recruitment Management Measures", "Management Personnel Selection andAppointment Measures" and other internal systems. A standardized operationprocess covering the whole process from job demand determination,recruitment channel selection, candidate screening, inteiew and recruitmentto on-board handling has also been put in place to ensure that recruitmentwork is rule-based and orderly.The Company strictly conducts its employment work in accordance with the"Recruitment Management Measures". No act that undermined fairness andimpaiality occurred during the recruitment process in 2024.
Adhere to a People-centered ApproachTalents are the core competitiveness of enterprise development. Shenzhen Airpo attaches impoance to the growth and development of employees, oers fairand legal employment oppounities and a competitive sala and benet system, provides employees with an equal and broad career development platform, andpromotes the common growth and progress of the Company and its employees.Protect Employee Rights and Interests
The Company is committed to building an equal and diversied, inclusive workplace environment, properly protecting the rights and interests of employees withhea and soul, providing employees with a broad career development platform, and enhancing the sense of acquisition, belonging and happiness of employees.
Compliance Employment
Incidents of employee discrimination
Total Number of Employees
4,964
In 2024, the Company provided diversified employment opportunities forthe community through continuous business expansion and diversifiedlayout, absorbing a cumulative total of 440 new hires throughout the year.Continuous efforts have been made to increase the introduction of high-quality talents, actively expand recruitment channels, strengthen the onlinerecruitment platform and official public number publicity. We have alsogone to the colleges and universities in Shenzhen, Guangzhou, Tianjinand other cities to carry out campus recruitment and advance in-depthschool-enterprise cooperation, and unfold the social recruiting work ofelectromechanical operation and maintenance, medical and nursing, andreghting positions as needed to provide a solid talent guarantee for theCompany's high-quality development.
Employee Composition
Labor contract signing rate
100 %
Social insurance coverage rate100 %
Number of NewEmployees by
GenderNew Male EmployeesNew Female Employees
Production Employees
Financial Sta
MaleNew Employees Aged 30 and UnderNew Employees Aged 41and Above
Administrative Sta
FemaleNew Employees Aged 31-40
Technicians
3,306
3,834
1,658
Graduates of High School and UnderUndergraduatesTechnical Seconda School GraduatesPostgraduates and AboveJunior College Graduates
2,322
1,858
Number ofEmployees byEducationalBackgroundAged 30 and UnderAged 31-40Aged 41-50Aged 51 and Above
2,234
1,460
Number ofEmployees by Age
Male ExecutivesMale mid-level management Members(depament heads and deputy heads)Female ExecutivesFemale mid-level management Members(depament heads and deputy heads)
Number ofEmployees byManagement Level
Employee Turnover
Indicator2024Total Turnover Rate2.19%Employee Turnover Rate by Gender
Male Employees1.52%Female Employees3.49%Employee Turnover Rate by Gender
Turnover Rate of Employees Aged 30 and Under4.23%Turnover Rate of Employees Aged 31-500.30%Turnover Rate of Employees Aged 51 and Above0Employee Turnover Rate by Region
Turnover Rate of Chinese mainland Employees2.19%Turnover Rate of Hong Kong, Macau and Taiwan Employees/
Turnover Rate of Foreign Employees/
Number of NewEmployees by Age
Number ofEmployees by
Gender
Number ofEmployees by
Profession
Number of New Jobs Created for the Year
Number of Newly Recruited Fresh Graduates
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Diversied FusionIn strict reference to International Labor Organization and other internationally recognized human rights norms, the Company has formulated the "Human RightsPolicy Statement", made commitments and requirements in respect of and protection of human rights for assurance of all-round legalization and compliance oflabor practices, and encourages the joint venture companies, suppliers, customers and other business paners to abide by this statement.
Remuneration and BenetsThe Company follows the principle of fairness and reasonableness, and value orientation, matching the amount of labor of the employees, and makes legal andcompliant payment of salaries. Meanwhile, the Company pays social insurance and housing provident fund in accordance with relevant regulations, implementsemployee holidays, and provides various welfare guarantees.
225 minority employees
accounting for
4.53%
Enterprise annuity coverage rate72%
Social insurance coverage rate100%
Return rate after maternity leave100%
Average paid vacation days per year
8.41days
In strict accordance with national regulations, we pay socialinsurance and housing provident fund in full for employees,and provide enterprise annuity, supplementary medicalinsurance and other special benefits to effectively protectthe basic rights and interests of employees. In terms ofleave rights, we strictly follow national and local laws andregulations to provide paid annual leave, sick leave, marriageleave, funeral leave, maternity leave, parental leave, nursingleave, etc.
Based on the value of the position and the ability andcontribution of the employees, we provide accurate matchingsala compensation. In order to stimulate the work enthusiasmand creativity of employees, we have continued to improve theincentive mechanism of peormance-based remuneration, andclosely linked individual bonuses with individual peormanceand the overall performance of the unit, so as to realizeprecise and scientic incentives, and eectively stimulate theentrepreneurial enthusiasm of employees.
Remuneration
Incentives
WelfareGuarantee
2,302 employees with
Shenzhen household registrationaccounting for
46.37%
366 veterans anddemobilized soldiersaccounting for
7.37%
●We are rmly committed to the principles of diversity and equalemployment and prohibit employment discrimination in the hiringof employees.
●We strictly implement superior laws and regulations as well asinternal salary and welfare regulations, follow the principle ofequal pay for equal work, and eliminate discrimination caused bygender, age, ethnicity, religion, disability and other factors.
●We respect the reasonable labor will of employees, and put anend to illegal practices such as forced labor and child labor, takingthem as the red line in employee recruitment.
●We are committed to promoting a harmonious, inclusive andequitable work environment that prohibits sexual and otherworkplace harassment, abuse and violence.
Democratic Management
The Company actively promotes democratic management, continuously improves and implements the system of employees' congress, encourages employees toexpress their personal demands, listens to their voices, solves their concerns, and builds harmonious and stable labor relations
Workforce Engagement SueyThe Company carried out the 2023 Workforce Engagement Suey, involving the in-seice employees and dispatched workers of the functional depamentsand Suppo units. A total of 5,422 employees paicipated in the suey, accounting for 99.32% of the total planned number of paicipants. According to theevaluation results, the overall workforce engagement in 2023 was 94.49%, an increase of 0.49% compared with 2022. In recent years, the Company's workforceengagement has shown a continuous rising trend.
Held the Employees' Congress on Occupational Health and Safety
5,422employees paicipated in the suey
Employees' Congress Meetings Held
Overall workforce engagement
94.49%
Trade Union membership rate
100%
Employee satisfaction100%
Eective Employee Suggestions
Employee complaint handling rate100%
Employee Suggestions Adopted and Implemented
We convene meetings on the management of occupational
health and safety affairs, establish a mechanism for employees'
daily correspondence and visits, collect employees' opinions and
suggestions, and properly deal with their complaints.
Unblock communication channels
Emphasizing the employees' right to information and participation,
we implement the system of employees' congress and decide on
impoant matters involving the immediate interests of the employees
through deliberation.
Implementing democratic management
By the end of 2024, the Company had recruited/employed a total of
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Grow TogetherThe Company has always adhered to the concept of prioritizing the development of talents, closely focusing on its development strategy, making eve eo tocreate a highly adaptable talent training mechanism, continuously improving the training system, and building career development channels with clear paths andclear goals for the employees, helping them achieve their personal career goals and fulll their career dreams. Suppo Employee GrowthEmployee growth and development is critical to enhancing the competitiveness of an organization. The Company has built a multi-channel, multi-level trainingsystem and clear, diversied career development channels to promote the ability improvement of employees.
Oered the special training of "Management Improvement · Innovation andEciency" to help management personnel improve their comprehensive
management capabilities.
Selected 16 business backbones to external airports for exchange andlearning, expanding the external vision of management personnel.
We planned and hosted the Fire Rescue "Quenching LectureHall" Case Seminar in 2024, and organized a total of 30,431people to paicipate in the live teaching of case discussionsin 6 sessions, enabling the high-quality development of civilaviation re rescue seices.
We held the first "Top TenInternal Trainers" Selectionand Commendation Activity tocreate a good atmosphere of"comparison, learning, catchingup, helping and exceeding"and promote the professionalgrowth of internal trainers.
Special Training on CPR
and AED Operation"Touyan Linghang"Comprehensive EnglishAbility Improvement Training
"Top Ten InternalTrainers" Selection andCommendation Activity
Special Training on"Teaching DesignInnovation and Practice"
Diversied Employee Training
Strengthen the Trainingof Internal Trainers
We organized the "Touyan Linghang" Comprehensive EnglishAbility Improvement Training and five Bao'an District 2024Demonstration English Corner Activities as well as SpecialTraining on CPR and AED Operation to improve the employees'English communication service ability and emergency rescueand other comprehensive abilities.
We carried out special trainingon improving the teachingability of internal trainers,introduced excellent teachersfrom Shenzhen Airlines andChina Southern Airlines,integrated theoretical teachingand practical guidance, andimproved the teaching level ofinternal trainers.
The teaching experiencesharing session themed with"Teachers' Ingenuity Buildingthe Future Together"was held to promote theexchange of internal trainers'professional knowledgeand teaching experienceand broaden their teachinghorizons.
In order to promote trainingthrough competitions, weorganized internal trainersto participate in the 10th"Shenzhen Good Lecturer"Teaching Skills Competition,and the Company won the"Excellent OrganizationAward" and two internaltrainers received the "ExcellentTeaching Plan Design Award".
Total Employee Training Investment
4.3394 million yuan
Training investment per 1 million yuan revenue1,000 yuan
Employee Training Coverage Rate100%Total Number of Employees Trained372,352 person-times
Total Employee Training Hours524,778
Average Employee Training Hours
105.73
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Employee TrainingTraining Coverage Rate (%)Training Hours Per Capita (Hours)Employee Training Coverage by Gender
Female Employees100103.63Male Employees100106.74Employee Training Coverage by EmployeeLevel
Senior Management100137.27Middle Management100130.73Grassroots Employees100117.63Ordina Employees100104.55 Assist Career Development
The Company unblocks career development pathways and peects the peormance appraisal mechanism to fully motivate employees to actively pursue andrealize their career development goals.Promotion Pathways
Build a Happy Workplace
The Company attaches impoance to better humanistic care as well as physical andmental health of employees, thus carries out a variety of cultural and spos activitiesto enrich the life of employees, and provide care and suppo for dicult employees,female employees, retired employees, and create a warm and harmonious workplaceatmosphere.
Spring Festival's Eve
Dinner Contest
"Cool Summer"
Care Activity
Spos CultureFestival
"Full moon Mid-AutumnFestival in the Airpo"Mid-Autumn FestivalGarden Pay
"Meet a Better Self"
thMarch Women'sDay Activity
"Vibrant Four Seasons" Series ActivitiesThe Company carried out a wide range of activitiessuch as the "Vibrant Four Seasons" Series Activities,the Spring Festival's Eve Dinner Contest, LanternFestival Garden Party, the Sports Culture Festival,the "Meet a Better Self" 8 the March Women'sDay Activity, "Full moon Mid-Autumn Festival inthe Airpo" Mid-Autumn Festival Garden Pay toenrich the spiritual and cultural life of employees.
"Thoughtful" Employee CareWe visited 118 difficult employees andpurchased holiday gifts wohy of RMB 6.32million for employees throughout the year,and carried out a series of "Cool Summer"care activities to help employees spend thesummer safely.
Provided assistance to
employees in need
Peormance Assessment
The Company utilize peormance management tools such as personal peormance commitment to organize and car out annual peormance assessment ofemployees. The assessment content mainly includes employee peormance assessment and democratic evaluation, and the assessment results will be fed backafter the assessment is completed. If an employee has any objection to the results of the annual peormance assessment, he/she can appeal to the HumanResources Depament at the same level within ve working days after the results are notied. Each depament shall review the complaint and respond promptly.
We have established a series system of four positioncategories in management, technology, profession and skillsto open up the career development pathways of verticalpromotion and horizontal communication for various talents,and encouraged employee promotion through multiplepathways according to their own development needs torealize their personal value.
We have also promoted non-management staff, and thepromotion quota is tilted towards high-value creation positionsand those with outstanding peormance in urgent, dicult anddangerous work, which eectively stimulates the internal driversof the team.
Efforts have been made to actively build an internal talentmarket, organize open job selection and recruitmentaccording to job vacancies, and effectively activate internalhuman resources.
We have fuher promoted the establishment of post qualicationsystem, and driven employees to actively improve their skill level.
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Heawarming Companionship" Psychological Care
"Healthy Mind" Activity"New Guardian" Seice Care
We have promoted the construction of Spiritual Station and enriched the leisure and relaxation places for employees. In combination with the hea-to-hea talk,visit reception and visit mechanism, we have provided advance response and immediate response, and gradually connected the "last kilometer" of employee care.
"Psychological Service Month" Activity. We held the "Psychological AbilityImprovement and Cheerful Mentality Construction" Lecture, one femaleemployee psychological counseling session, 6 "EAP+ business" psychologicalgroup sessions, one Senior Executives and Middle Personnel PsychologicalLecture and one music healing salon psychological stress relief groupcounseling session. A total of more than 200 employees paicipated in theseactivities.
Permanent Psychological Counseling Seice Hotline. We conducted 10 one-on-one psychological counseling interviews and experience day activities,provided one-on-one offline psychological counseling for more than 50employees, and developed the employees' positive and healthy mentality.
Protect Occupational Health
The Company attaches great impoance to the occupational health of its employees, strictly abides by The Labor Law of the People's Republic of China, The Lawon the Prevention and Control of Occupational Diseases and other laws and regulations. Health check-ups are organized for in-seice personnel to strengthen theoccupational health control of employees, and create a safe working environment.
Physical Checkup Coverage Rate100%Total Number of Employees Paicipatingin the Physical Checkup4,964Employment Inju Insurance InputRMB490,000
Total Number of Employees Covered byEmployment Inju Insurance4,964Employment Inju Insurance Coverage Rate100%Number of Work-related Deaths
Rate of Work-related Deaths0%Work-related Deaths per 100 million ofOperating Revenue
We have purchased the Guangdong Province and Shenzhen Mutual Assistance Insurance Plan for allemployees in full amount, orderly carried out sta supplementa medical insurance renewal work,expanded term life insurance for labor interns, and helped employees solve their worries.We have properly guaranteed environmental maintenance and material supply of the ApronCare Station and the "Ping'an Cabin" shared lounge, and improved the rest environment ofoutdoor workers.We held a management meeting on occupational health and safety affairs, collected 28suggestions from employees on oce environment, labor protection appliances, canteen catering,commuter buses, etc., and promoted the closed-loop rectication of problems by means of checklistmanagement and the implementation of the number cancellation system.
Number of Employees withWork-related Inju
Work-related Inju Rate
0.2%
Improve Healthand SafetyProtection
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Work Together for Win-win CooperationThe Company regards suppliers as close comrades, continues to improve supply chain management and in-depth exchanges and scientic research projectcooperation with indust professionals, and guides the development direction of the indust with technological innovation.Deepen Cooperation and ExchangesThe Company actively paicipates in international exchange activities, promotes the sharing and collaboration of global aviation resources, and fuher improvesthe seice level and operational eciency.
●As the only representative of civil aviation, Shenzhen Airpo attended the International Organization for Standardization Academic Exchange meeting andshared the practice of humanistic airpo construction.
●The Airpo Council presented the "Civil Airpo Passenger Contactless Seice Standards" edited by the company at the ACI Global Summit, which receivedhigh attention from global peers.
Build a Sustainable Supply ChainShenzhen Airpo abides by the Tendering and Bidding Law of the People's Republic of China and other laws and regulations, and has revised the "Regulations onthe Management of Tendering and Procurement", formulated the "Regulations on Contract Management" and the "Management Measures for Suppliers", etc. Weoptimize the whole life cycle of suppliers, such as supplier recruitment, contract peormance and post-evaluation, improve the quality of supplier management,promote the unity of supplier management concepts, systems and processes, and ensure the smooth operation of enterprise production development.The Company organizes comprehensive supplier assessment on a regular basis eve year and evaluates the quality, safety, ecological conseation, integrity,honesty, timeliness, cooperation and seice of suppliers, strengthening the comprehensive assessment of suppliers.Practice Transparent Procurement
According to the "Regulations on the Management of Tendering and Procurement", we have clearly dened the requirements for the respective responsibilitiesof the Procurement Depament, Demand Depament, Business Management Depament and other depaments, scientically and reasonably formulatedproject technical standards and procurement documents. Quality, environmental protection, safety, integrity and payment guarantee of small and medium-sizedenterprises have been integrated into the tendering and procurement process, emphasizing the selection of more eco-friendly suppliers compliant with induststandards and having safety qualications under the same conditions, and continuous tracking the peormance of suppliers.
Conduct Supplier Management
According to the "Management Measures for Suppliers", the selection, use and withdrawal mechanism of suppliers has been clearly dened, and the classication,grading and dynamic management of suppliers has been implemented. Meanwhile, the supplier's sustainability development has been regularly evaluated.
the contract term expires, and the rights and obligations of both paies have been fullled; both paies reach a consensus and decide to terminate thecontract during the peormance period; the contract is terminated in advance due to breach of contract or inclusion into the List of Untrustw.
Regular daily dynamic assessment is conducted. Evaluation indicators are set according to the characteristics of the project, including but not limited toquality, cooperation, integrity, integrity, etc. There is a veto system in safety management, integrity work, illegal violations and other aspects. During thepeormance period, the suppliers will be awarded or punished according to the rating results. The incentive measures include issuing Excellent SupplierCeicate of the Year, priority recommendation right, contract renewal, waiver of peormance bond, etc. Punishment measures include investigating theliability for breach of contract, inclusion into the List of Untrustwohy Suppliers, advance termination of the contract, and suspension from paicipatingin the Company's procurement activities within the specied period of time.
In the selection of suppliers, the qualication ceicate, management system ceication, past peormance, technical ability, etc., are as impoantfactors in the evaluation according to the actual needs of the project, so as to ensure that suppliers have the ability to meet procurement requirements.
In the selection process, the access conditions of suppliers are set according to the specic characteristics of the procurement project, such as pastpeormance, indust regulation or qualication requirements, environmental protection requirements of plants and materials.
Supplier exit
Supplier assessment
Supplier selection
Supplier access
6362
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Suppo Rural Revitalization
Shenzhen Airport actively responds to the call of the Party and thestate, dispatches business backbones to carry out village assistance,and combines its own advantages to promote consumption assistance,help agricultural products "fly" out of the mountains, and inject newvitality and new impetus into rural revitalization. In 2024, the Companypurchased more than 4,900 packages of high-quality agriculturalproducts from Jiantou Town, Dongyuan County, Heyuan City,Guangdong Province, at one time, including Shiping tea, rice cakes,chestnuts, etc., with a total value of RMB 490,000.
A total of RMB 3.46 million of consumption assistancewas provided in conjunction with employee welfare plans.
The Jiantou Town town/village resident work team visited the families in Dawang,Xinzhong, Ca'e and Changxin Villages during the Spring Festival, bringing themSpring Festival couplets and assistance payments.The town/village resident work team joined hands with the Futian Chamber ofCommerce to donate books, basketballs, footballs, household electrical appliancesand assistance payments wohy of about RMB 5,000 to the prima and secondaschools in the town.
Actively Launch SocialWelfare Programs
The fragrance always stays in the hand that gives the rose. ShenzhenAirport Volunteers Association brings the advantages of the airportwindow into full play, encourages employees and drives the public toregularly participate in terminal volunteer services, conveys warmthwith love, and gives back to society with actions.
We held the 7
th"Yiqixing" Airport Public Welfare Month Series of Activities,and carried out nearly 10 "One Group One Public Welfare Program" activities,including Household Help, Youth Blood Donation, Charity Donation, Free Haircut,Free Diagnosis, Clearance Knowledge Promotion in the Community, and CargoKnowledge Publicity.
We also unfolded the "Pengcheng Airport Research Tour" Practice Activity.Students from Children's Welfare Home and Shenzhen Experimental PrimarySchool were arranged to visit the terminal building, and learn about civil aviationknowledge.
We dispatched 40 airpo volunteers to successfully complete the security workof large-scale events and exhibitions such as the arrival and depaure of athletesat the National Swimming Championship and the airpo pickup of paicipantsto the International Cultural Industries Fair, guaranteeing the security of morethan 1,300 people involved in the competitions and exhibitions from more than 60ights.
During the Spring Festival travel rush, the "Warm Winter Action" volunteer seicewas carried out, with 1,933 volunteers providing 7,572 hours of seice.
The Airport Volunteer Service Market is launched to popularize civil aviationknowledge, provide trac inqui guidance and assistance seices for citizensand passengers traveling to and from the airpo.
Shenzhen Airport Volunteer Service U Station has built a sunshine volunteerservice station for the physically challenged to provide more comprehensive,thoughtful and high-quality seices for the majority of special passengers.
Volunteers of Shenzhen Airpo Volunteers Association3,406Cumulative Volunteers Seing Throughout the Year15,638 Person-timesTotal Volunteering Hours
61,018
6465
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Development Excellence
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Shenzhen Airport adheres to legal and compliant governance, strengthens the risk managementmechanism to ensure the safety of operations, and consolidates the education of clean government tocreate a clean and positive development environment. Actively promote innovation-driven development,and comprehensively improve the Company's high-quality development level.
Issues InvolvedInnovation Drive, Equal Treatment of Small and Medium-sized Enterprises, Sustainable Development GovernanceMechanism, Anti-commercial Bribe and Anti-corruption, and Anti-unfair CompetitionContributions to the UN SDGs
6766
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Legal and Compliant Governance
Shenzhen Airport continues to optimize its corporate governance system, enhance the efficiency of its capital operations, implement comprehensiverisk management and actively communicate with investors in a effective manner. It is committed to achieving sound business growth and sustainabledevelopment.Governance StructureAs of December 31, 2024, the total issued share capital of the Company had reached 2,050,769,509 shares, and Shenzhen Airpo (Group) Co., Ltd. is the largestshareholder of the Company. In strict accordance with the requirements of the Rules of Shareholders' General Meetings of Listed Companies of China SecuritiesRegulato Commission, the Company has established the "Rules of Procedure for the Shareholders' General Meeting of Shenzhen Airpo Co., Ltd.", taking theShareholders' General Meeting as the highest authority to ensure that all shareholders, especially minority shareholders, enjoy equal status and fully exercisetheir rights. The Company strictly abides by The Company Law of the People's Republic of China and other requirements, and has formulated the "Aicles ofAssociation of Shenzhen Airpo Co., Ltd." (hereinafter referred to as the Aicles of Association), clarifying the business purpose, Shareholders' General Meeting,Board of Directors, Board of Supervisors and other relevant systems, and making amendments according to the actual situation. A corporate governancestructure consisting of the Shareholders' General Meeting, the Board of Directors, the Board of Supeisors, the Pay Committee, and the management has beenestablished to ensure the peormance of relevant responsibilities.
The management team of the Company consists of one General Manager and ve SeniorManagers. The General Manager exercises the powers of presiding over the productionand operations management of the Company and organizing the implementation of theCompany's annual plan and investment plan.
The Party Committee of the Company adheres to the guidance of Xi Jinping Thought onSocialism with Chinese Characteristics for a New Era, and follows the principles of adheringto the unity of strengthening the Pay's leadership and improving corporate governance, andintegrating the Pay's leadership into all aspects of corporate governance.
The Board of Supeisors shall be responsible to the Shareholders' General Meeting andshall have 3 supeisors (including 1 female supeisor). The Board of Supeisors shallexercise the functions and powers of examining the Company's financial affairs andsupeising the peormance of corporate duties by the directors, managers and othersenior managers according to law.
The Board of Directors is responsible to the Shareholders' General Meeting for exercising themanagement and administration of the Company in accordance with the law. The Companyhas established the Remuneration and Assessment Committee, Audit and Risk ManagementCommittee, Nomination Committee and Strategy Committee under the Board of Directors inaccordance with the requirements of national laws and regulations.
The Shareholders' General Meeting enjoys the decision-making rights stipulated in laws andregulations and the "Aicles of Association", and exercises the right to decide on major matterssuch as the Company's business policies, investment plans and prot distribution according tolaw.
Shareholders'
GeneralMeeting
Board ofDirectors
Board ofSupeisors
PayCommittee
Management
Team
Board Diversity
NamePositionGenderAge
Term of Oce
Sta Date
Professional CompetenceIndustExperience
Risk
Management
FinanceLawChen FanhuaChairmanMale58October 11, 2021???Lin XiaolongDirectorMale56March 16, 2020??Liu FengDirector & General ManagerMale55October 11, 2021??Xu YanDirectorFemale50August 30, 2017??Zhang YanDirectorFemale53March 16, 2020??Chen JinquanEmployee DirectorMale57September 22, 2023??He YunIndependent DirectorMale74May 29, 2019??Zhang DunliIndependent DirectorMale53Janua 29, 2024?Zeng DiIndependent DirectorMale43Janua 29, 2024?Ye WenhuaChairman of the Board of SupeisorsMale56March 16, 2020???Pan MinghuaSupeisorMale58October 11, 2021???Li JieEmployee DirectorFemale52September 22, 2023??Li JianDeputy General ManagerMale57April 25, 2019??Wu QiaojunDeputy General ManagerMale47Februa 26, 2020??Chang WenDeputy General ManagerMale49Februa 26, 2020??Du GuangzeDeputy General ManagerMale57October 11, 2021??Sun Zhengling
Secreta of the Board of Directors &
Corporate Finance Ocer
Male58April 18, 2011???Ratio of Independent Directors in theBoard of Directors
33.33%
Ratio of Executives in the Board ofDirectors
11.11%
Ratio of Female Directors
33.33%
Attendance of Board ofDirectors Members
98.41 %
Ratio of Independent Directors inthe Nomination Committee
66.67 %
Shareholders'General Meetings
Audit CommitteeMeetings
Remuneration CommitteeMeetings
Nomination CommitteeMeetings
Ratio of Independent Directors in theAudit Committee
66.67 %
Ratio of Independent Directors in theRemuneration Committee
66.67 %
Board of DirectorsMeetings
Board of SupeisorsMeetings
In 2024, the Company held
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Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
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Deepen Governance to EmpowerDevelopment Excellence
Information Disclosure
The Company abides by The Company Law of the People's Republic ofChina and other relevant laws and regulations as well as the Articlesof Association, and has established the "Information Disclosure AffairsManagement System" and other relevant information disclosure systems, andstandardizes information disclosure through internal control processes suchas "Preparation and Disclosure Process of Periodic Reports", "Preparationand Disclosure Process of Interim Announcements" and "Major InformationDisclosure Process". In 2024, the Company disclosed 98 disclosure documents.
Communication channels
Investor Relations ManagementThe Company abides by The Company Law of the People's Republic of Chinaand other relevant laws and regulations as well as the "Aicles of Association",and has established the "Investor Relations Management System" to reasonablyprotect the legitimate rights and interests of investors. Attaching greatimportance to communication with investors, we carry out communicationthrough multiple channels, perspectives and levels, effectively enhanceinvestors' comprehensive cognition of the Company, and maintain positiveinteraction between the Company and investors.Shenzhen Airport attaches great importance to investor returns, follows theCSRC's encouragement of dividend orientation, takes multiple measures toincrease the dividend rate. The annual profit distributed in the form of cashfrom 2023 to 2025 is no less than 45% of the distributable profit realized inthe year. The propoion of cash dividends in 2023 was 51.70%. The Companyattaches great impoance to communication with investors through multiplechannels, perspectives and levels. Through statutory information disclosure,participation in institutional investor strategy meetings, responses to issuesrelated to the Shenzhen Stock Exchange's Hudongyi Platform, organizing eldsurveys for investors and other means, the Company effectively enhancesinvestors' overall cognition and maintains a positive interactive relationship with
Protect the Rights and Interests of Small and Medium-sized Enterprises
The Company attaches great impoance to preventing and resolving the problem of payments in arrears to small and medium-sized enterprises, and carriesout the investigation of related problems of payments in arrears to small and medium-sized enterprises one by one, nding no payments in arrears to small andmedium-sized enterprises.
In 2024, the Company held
Business Peormance Presentation
Collective Investors Reception
Repo Meetings on Investor
?Rated "Level A" of Information Disclosure of Shenzhen StockExchange Listed Companies for 2023-2024 in October 2024
?Rated "Level A" of Information Disclosure of Shenzhen StockExchange Listed Companies for 16 Consecutive Years
?Honored with Golden Information Disclosure Award at 2023 GoldenBull Awards in October 2024
?Rated GoldenBee 2024 Outstanding Sustainability Repo of ListedCompanies in the Greater Bay
Honors
Protection Eos
Investor Exchange ActivitiesExchanges with
Institutional Analysts and MinorityShareholders
The Company is fully aware of the importance ofsettling payments in arrears to small and medium-sized enterprises, has always emphasized thestudy, publicity and implementation of institutionaldocuments, actively studied the Regulations on theProtection of Payments to Small and medium-sizedEnterprises and other institutional documents. Theseeos are intended to fuher enhance the awarenessof the rule of law, establish the rule of law thinking,and peorm rights and duties according to law.
The leaders of each unit take the lead inhandling, and specific personnel followup. The responsibility of entities is defined,and troubleshooting on a monthly basis iscarried out for dynamic management andproper risk prevention, forming a long-termmechanism for preventing and resolvingpayments in arrears to small and medium-sized enterprises.
We pay close attention to the paymentprogress of each project, activelycommunicate with the contract paies,assist in handling the payments, andfulfill the contract management andpayment obligations according to law.
Strengthen supervisionand follow up in time
Build upper and lower linkage tospecify responsibility
Strengthen propaganda and enhance awareness
Enhance Risk Management
Shenzhen Airpo attaches great impoance to risk management, internal controls and compliance management, and has established a comprehensive riskmanagement system, regularly carried out annual risk assessment, developed risk response measures and dynamically track their implementation. Continuouseos have been made to strengthen the establishment of internal control system, establish a sound internal control organization system and institutionalsystem, and regularly car out internal control evaluation and internal control audit. The compliance management system and institutional system has beencontinuously improved to develop the compliance culture, and conduct compliance reviews for major projects.Risk ManagementThe Company attaches great impoance to risk management. By strengthening the foundation of risk management, improving the risk management structure,consolidating the risk management defense line, and continuously carrying out risk management training, the Company comprehensively improves its riskprevention and control capabilities, builds a comprehensive and multi-level risk management system, and safeguards its high-quality development.
The internal control system implementation units,internal control system management depamentand management team constitute the three linesof defense for risk management and internalcontrol. The Audit and Legal Affairs Department,as the management department of the internalcontrol system, coordinates the management ofinternal control, risk, compliance and auditing.
The organizational structure featuring the Boardof Directors and its Special Committees, the Boardof Supervisors, the Party Committee, and themanagement team has clear boundaries of powerand responsibility, forming an internal controlsystem structure with clear hierarchy, reasonablestructure, coordinated operation, and effectivechecks and balances. The Board of Directors isthe decision-making body of the internal controlsystem; the Board of Supeisors is the supeisobody of the internal control system; the Auditand Risk Management Committee evaluates theeectiveness of the internal control system.
We have formulated the "Internal Control SystemManagement System of Shenzhen Airpo Co., Ltd."and its suppoing systems to clarify the objectivesand principles of internal control managementand risk management, organizational systemand division of responsibilities, risk identication,risk assessment, risk response, risk managementmonitoring and supeision.
Strengthenthe foundationof riskmanagement
Improvethe riskmanagementstructureWe continue to strengthen risk managementtraining, regularly or irregularly car out variousspecial training sessions, including special trainingon law popularization, to further strengthenemployees' awareness of risk management.
Consolidatethe riskmanagementdefense line
Conduct risk
management
training
Statuto information disclosureand Shareholders' GeneralMeeting
Investor exchange meeting
Paicipation in institutionalinvestor strategy meetingResponses to issues related tothe Shenzhen Stock Exchange'sHudongyi Platform
Organizing eld sueys forinvestors
Investor hotlineFaxEmailConference call
investors, and continues to gain market recognition and suppo. Investors canalso communicate with the Company in a timely manner through eld suey,investor hotline (0755-23456331), fax (0755-23456327), E-mail (szjc@szairpo.com), conference call, Shenzhen Stock Exchange's Hudongyi Platform and othermeans.
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to Empower
Development Excellence
Compliance ManagementThe Company has set up a Chief Compliance Officer, established a Compliance Committee, issued compliance management measures and three-yearimplementation plan for system established. The Company has fuher put in place a compliance review mechanism for major decisions, embedded compliancereview into actual business processes, and achieved full coverage of compliance reviews for major decisions, economic contracts, rules and regulations. Allemployees have signed the compliance commitment, creating a compliance culture atmosphere.
●Leading cadres take the lead in learningcompliance and give full play to theirexemplary leading role; the ComplianceCommitment Letter is signed, and thecompliance responsibilities of key positionsare specied; regular compliance trainingand legal education are carried out toenhance the compliance awareness andconsciousness of all employees.
●We adhere to the risk orientation and haveestablished a compliance risk identication,evaluation, review, supeision, repoing,investigation and evaluation mechanism.In the actual implementation process, thecompliance risk control is embedded inthe business and operations managementprocess through the compliance auditmechanism for major decision-makingmatters.
●We make use of the existing organizationalstructure to improve the compliancemanagement organizational system inan "embedded" way, and form a verticalthree-tier structure system from top tobottom composed of the decision-makinglevel, management level and executivelevel. The compliance management leaddepament is designated and "three linesof defense" dominated by the businessdepament, the compliance managementdepament and the supeision depamentare constructed horizontally. Each businessand functional depament has a compliancemanager.
Improve the three-tier organizational
structure system
Strengthen the establishment
of compliance management
operation mechanism
Develop a total compliance culture
Tax Management
By building an ecient and intelligent tax management system, the Company comprehensively improves the eciency and accuracy of tax declaration, andidenties and responds to potential tax risks in advance. Meanwhile, the Company has always strictly complied with national tax laws and regulations, adhered tothe principle of integrity management, actively fullled tax obligations, and ensured the standardization, transparency and compliance of tax management, layinga solid foundation for its sustainable development.
Internal AuditThe Company has established an independent internal audit body which carries out internal audit work as guided by the Audit and Risk Management Committeeunder the Board of Directors. The internal audit work is supeised by the Chairman of the Board of Directors, and the Chairman of the Board of Supeisors isentrusted with co-management of the internal audit work as needed. The internal audit body and internal auditors peorm their audit and supeiso dutiesindependently in accordance with laws, regulations and internal rules, and are not subject to inteerence by other internal organizations, branches or individuals.
We withhold and pay individual income tax on wagesand salaries, labor remuneration, incidental income,annual one-time bonus, etc. for employees of theCompany.
7%, 3% and 2% of the actual VAT paid.
Equipment leasing business is subject to VAT at a rateof 13%; real estate leasing is subject to VAT at a rateof 9% and 5% according to the time of acquisition;domestic aviation business and other modern seicesare subject to VAT at a rate of 6%, and internationalaviation business is subject to VAT at a rate of 0%.
Individualincome tax
Surcharge on
VAT
Stamp duty
Corporateincome taxReal estatetax andurban landuse tax
VAT
The contract types involved in the Company mainlyinclude sales contract (0.3‰), construction contract(0.3‰), technical contract (0.3‰), leasing contract (1‰),processing contract (0.3‰) and so on.The applicable corporate income tax rate for theCompany is 25%.The real estate tax shall be levied on an ad valorembasis, and shall be calculated by multiplying theremaining value of the original value of the realestate after a one-time reduction of 30% by thetax rate of 1.2%; the urban land use tax adopts thexed tax rate of RMB 3 per square meter.
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Shenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) Repo
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Deepen the Construction of IntegrityShenzhen Airpo strictly abides by national policies, continuously improves its integrity management mechanisms, strengthens internal supeision, regularlycarries out integrity education and training, enhances the integrity awareness of all employees, and creates a clean and upright enterprise atmosphere.Improve the Management Mechanism
The Company has issued the "Guidelines on Coordinated Work through the Two Responsibilities", clarifying the task list and responsibility implementationmechanism for full and rigorous Pay self-governance. Meanwhile, we have issued the "Anti-Corruption and Anti-Bribe Statement of Shenzhen Airpo Co.,Ltd." to provide clear policy guidelines for business integrity. Eve year, we formulate the key points of improving Pay conduct and clean government buildingand anti-corruption work in accordance with the actual work, and regularly have personnel in key positions solemnly sign a Letter of Commitment to BusinessIntegrity to demonstrate their rm determination to adhere to integrity and refuse corruption. The cooperation between the Company and the third paies muststrictly abide by the "Integrity Agreement of Shenzhen Airpo Co., Ltd.," so as to strengthen the supeision of business paners in anti-corruption, anti-bribeand other aspects, ensure the transparency and compliance of the cooperation process, and maintain a fair and just business environment.Adhere to Strict DisciplineThe Company strictly cracks down on violations of discipline and law, deepens the supeision mechanism of the "critical minority", actively carries out specialmanagement of the "four-style" problem, and strives to improve the level of clean governance.
The Company consciously accepts the supeision of all paies, and non-compliance acts can be repoed to the leadership, the Discipline InspectionCommittee, and the Discipline Inspection and Supeision Depament.Repo Phone: 13530319110, 23456332Email: gufenjijian@szairpo.com (received by the Discipline Inspection and Supeision Depament)Or mails can be sent to "Airpo Joint Stock Company Discipline Inspection Oce" at Oce Building A,T3, Shenzhen Airpo, Bao'an District, Shenzhen.
Special rectification of the "four-style"problem was carried out, and specialrectification implementation plans wereformulated. A "retrospective" inspection onthe management of the use of businessentertainment expenses were carried out,and the revision and improvement of themanagement system of fund settlement andnancial reimbursement was urged.
A total of 479 intra-party talks were heldthroughout the year, and 92 files on theintegrity of Party members and leadingcadres were established and improved. Thekey personnel were organized to sign 857copies of "Letter of Commitment to BusinessIntegrity".The responsible persons were given relevantpay disciplina and political sanctions oradmonitions, and the financial violationswere promptly recovered.
Strictly and expeditiously investigateviolations of discipline and law
Focusing on the "critical minority",strengthen supeision and management
Advance special rectication of the"four-style" problem
Promote a Culture of Integrity
The Company gives Pay classes on clean government by the secreta ofthe Party Committee and collective integrity talks by the secretary of theDiscipline Committee, sets up a "Clean Airpo Publicity Group" to give awayintegrity lessons, regularly repos typical cases and organizes the watchingof warning education lms to car out warning education. Family-enterpriseinteraction and family style theme activities are organized to comprehensivelypromote the development of a culture of integrity.
●Pay classes on clean government were given by the secreta of the PayCommittee to car out integrity education on directors, management andmiddle management.
●The secreta of the Discipline Committee held a collective integrity talkfor newly promoted cadres.
●The "Clean Airport Publicity Group" was set up to give away integritylessons to 300 person-times from 14 units.
●The Company regularly repos typical cases and organizes the watchingof warning education lms to car out warning education, so as to urgegrass-roots units to carry out "education of people around based onactual cases", and “promote rectication with cases”.
●We organized 29 family representatives of employees in key positionswith high risk of integrity to carry out family-enterprise interactivecommunication activity with the theme of "Self-cultivation and FamilyManagement by Integrity", and guided grassroots units to carry outvarious forms of family-style themed activities.
Advocate Fair CompetitionThe Company has formulated the policy document of "Shenzhen Airpo Co., Ltd. Supplier Code of Conduct", clearly advocating the principle of free and faircompetition. Suppliers shall strictly abide by relevant laws and regulations, refrain from paicipating in any discussion, communication, information sharing oragreement that may violate applicable antitrust and competition laws, ensure the legality and compliance of business conduct, and jointly maintain a healthy andorderly market competition environment.
Family-enterprise Interactive Communication Activity
New Employee Saloon with the Theme of "Integrity Talk by New Employees"
IndicatorUnit2024Number of anti-corruption complaintsComplaints5Number of anti-corruption training sessions conductedSessions50Number of employees receiving anti-corruption trainingPersons4,500Ratio of employees receiving anti-corruption training%91Average hours of employees receiving anti-corruption trainingHours4Number of directors receiving anti-corruption trainingPersons9Ratio of directors receiving anti-corruption training%100Average hours of directors receiving anti-corruption trainingHours8Violation Repoing and Handling
Focus on Low-carbon Development for an
Ecological Future
Sincere Companionship for Safe Travel
Guarantee
Deepen Governance to EmpowerDevelopment Excellence
Innovation-driven DevelopmentShenzhen Airpo has formulated and adhered to the development concept of innovation and empowerment, focused on the three core areas of "safe operations,excellent seice and ecient operations", seized the strategic oppounity of building a high-quality and high-level international aviation hub, accelerated thecommercial application of innovative projects and innovative results, and strengthened the management and protection of intellectual propey rights.Improve Innovation Management Mechanism
The Company has formulated internal innovation management documents such as "Innovation Management Regulations" and "Management Measures for SpecialFunds for Innovation" to standardize the whole process management of innovation projects, innovation funds, innovation achievements and innovation rewards.Meanwhile, the Company has formulated innovation goal planning, and claried the direction and focus of innovation and development, ensuring that theinnovation work is advanced in an orderly manner.
●We have completed the design, project approval and research and development of the integrated active operation controlsystem. Based on the big data platform, we have realized the functions of ight operation situation prediction and earlywarning, online cooperation of business processes, ight process management and operation quality management.
●We have advanced the establishment of a digital ramp tower remote monitoring system, and won the approval by the AirTrac Control Oce of the Civil Aviation Administration on a pilot basis
●We apply AI recognition technology in security check. Four "Easy Security Check" channels in China sta using CT securitycheck equipment for hand baggage, and the facilities and equipment of the whole channel are configured as "self-verication gate + poable CT+ millimeter wave human door + automatic basket return + human/luggage binding system".
●We promote self-seice equipment, realize facial recognition boarding. The paperless boarding rate reaches 65.59% andself-seice baggage check rate is 45%.
●We will improve the bird strike prevention system, optimize the video monitoring of operations in the aircraft movementarea, introduce bug monitoring equipment, and reduce bird food sources.
● The working ladder and unpowered equipment will be systematically checked to prevent unsafe incidents.Innovation in SafetyManagement
Innovation inSeice Model
Technology Innovation
Empowerment
Facilitate the Transformation of InnovationsThe Company actively explores the commercial transformation of innovation achievements, successfully develops domestic and international markets throughself-developed equipment, and promotes the ecient transformation of technical value into commercial value.
Intellectual Propey ProtectionThe Company focuses on intellectual propey management, protecting its own intellectual propey interests as well as fully respecting external intellectualpropey rights. We encourage all units to actively innovate, apply for patents for eligible innovations in a timely manner, and conduct proper daily managementand maintenance of patents.
●The breakthrough of bearing matrix technologyand dynamic balance technology has beencompleted in the development of Class Dand E aircraft removal equipment. A testingmachine has been manufactured and field-testing and data collection have been carriedout. The main 3D modeling and mechanicalCAE simulation tests have been completed.
●Emergency evacuation and transpotooling and other innovative productsfor medium and heavy special vehicleequipment have been successfullysold to Hunga, China's Hong KongSAR and other places.
●The qualication of the domestic salesagent of the self-developed Class Caircraft rapid removal equipment wassuccessfully invited on the ShenzhenStock Exchange.
Obtained
national patentsObtained
invention patent
Obtained
utility model patentsTotal number of valid patents
Copyrights
Sho-term GoalConsolidating the Foundation and Acceleratingthe AI Scene ImplementationA special working group will be set up topromote the implementation of matureprojects such as AI security inspection and mapinterpretation and intelligent operations controlsystems, improve existing technical systemssuch as bird strike prevention and paperlessservices, and explore asset-light cooperationmodels. The intellectual propey managementmechanism will be simultaneously optimized,initially building a commercial transformationpathway.
Medium-term GoalEstablishment of Ecosystem and Intelligent
AirpoDeepen the scale application of artificialintelligence and big data in flight scheduling,passenger service and other scenarios, andbasically realize intelligent security checkprocess. Form a two-wheel drive model of"technology output + standard guidance" tocreate indust benchmark solutions.
Long-term goalGlobal Leadership and Innovation-driven
Growth
By deepening the integration and applicationof technologies such as artificial intelligenceand the Internet of Things, we will build anopen and collaborative innovation ecosystemand strive to develop into the benchmark ofthe intelligent airpo indust. Actively expandinternational cooperation and deliver IntelligentAirpo solutions with Shenzhen characteristics.Meanwhile, we will further explore theapplication of new energy, unmanned equipmentand other emerging technologies to help thelong-term development of the civil aviationpower strategy.Accelerate Scientic and Technological InnovationThe Company innovates in safety management tools and seice modes, and comprehensively improves the safety level, seice quality and ight operation andmanagement eciency empowered by technological innovation.
7879
About this RepoShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) RepoIndex TableESG Key Peormance Cha
DimensionIssuePage
Environment
Addressing Climate Change21-23Pollutant Emissions24Waste Disposal25Ecosystem and Biodiversity Conseation30-31Environmental Compliance Management20Energy Use26-27Utilization of Water Resources28Circular Economy29
Society
Rural Revitalization64Social Contribution64Innovation Drive76-77Science Ethics76Supply Chain Safety62-63Equal Treatment of Small and Medium-sized Enterprises70Product and Seice Safety and Quality37-50Data Security and Customer Privacy Protection48-49Employees52-61
Sustainable Development-related Governance
Due Diligence/Stakeholder Communication11Anti-commercial Bribe and Anti-corruption74-75Anti-unfair Competition75
Index Table
NameUnit2024
Passenger Trac 10,000 Passengers6,147.70Cargo Volume10,000 tons188.1Aircraft Movements 10,000 Flights42.8ACI Overall Passenger Satisfaction5 PointsTied for World's First Place (5 Points)Passenger Complaint Handling Rate%100Normal Flight Release Rate %87.33Total AssetsRMB 10,0002,417,385.14Operating Revenue RMB 10,000473,930.82Net Prot Attributable to Shareholders of Listed CompaniesRMB 10,00044,303.96Investment in Work SafetyRMB 10,00010,216.13Investment in Environmental Protection RMB 10,00025,983.46Greenhouse Gas Emissions (Scope I)*TCE3,952.12Greenhouse Gas Emissions (Scope II)*TCE153,355.48Total Greenhouse Gas Emissions*TCE157,307.60Greenhouse Gas Emissions DensityTCE/10,000 Person-times25.59Comprehensive Energy Consumption Tons of Standard Coal22,100.86Comprehensive Energy Consumption Density Tons of Standard Coal/10,000 Person-times3.59Purchased Electricity *million KWH164.1877Gasoline Tons75.67Diesel OilTons1,072.52Water Consumption*Tons1,004,080Consumption Density of Purchased Electricity KWH /10,000 Person-times26,707.04
ESG Key Peormance Cha
8081
Index TableShenzhen Airpo Co., Ltd. 2024 Environmental, Social andGovernance (ESG) RepoESG Key Peormance ChaAbout this Repo
This is the third Environmental, Social and Corporate Governance Report("ESG Report" or "this Report") publicly released by Shenzhen Airport Co.,Ltd. (hereinafter referred to as the "Company"). This Repo is based on theprinciples of openness and transparency and discloses the Company's resultsin environmental, social and corporate governance in 2024.Range of TimeThis Report is an annual report covering the period from January 1 toDecember 31, 2024, with some content extending modestly to previous years.Scope of Organization
Unless otherwise specied, the main content and relevant data of this Repocover the Company and its subsidiaries, and are consistent with the 2024Annual Repo of Shenzhen Airpo Co., Ltd.Basis of PreparationGlobal Repoing Initiative Sustainability Repoing Guidelines (GRI Standards)State-owned Assets Supeision and Administration Commission of the StateCouncil "Guiding Opinions on Central Enterprises in the New Era to FulfillHigh Standards of Social Responsibility"State-owned Assets Supeision and Administration Commission of the StateCouncil "Reference Index System for ESG Special Repo of Listed CompaniesControlled by Central Enterprises"China Association for Public Companies "Guidelines for SustainableDevelopment Repoing of Public Companies""Self-Regulato Guidelines for Shenzhen Stock Exchange Listed CompaniesNo. 17—Sustainable Development Repoing (Trial)""Self-Regulato Guidelines for Shenzhen Stock Exchange Listed Companieson GEM No. 3—Sustainable Development Repo Preparation"Source of InformationThe information and data disclosed in this Repo have been obtained fromocial documents, repos or relevant public materials of the Company andits subsidiaries. The nancial data in this Repo are denominated in RMB,and in case of any inconsistency with the Annual Repo, the Annual Reposhall prevail.
About this Repo
Reliability AssuranceThe Board of Directors and all directors warrant that there are no falserecords, misleading statements or material omissions in the contents of thisRepo.Appellation Description
In this Report, "stakeholders" are sometimes referred to as "you" and"Shenzhen Airpo Co., Ltd." is sometimes referred to as "Shenzhen Airpo""The Company" or "we" for ease of presentation and reading.Repo AcquisitionThis report is prepared in both Chinese and English. In case of anydiscrepancy or inconsistency between the two versions, the Chinese versionshall prevail. To browse online or download this Report, please visit ourwebsite: https://www.szairpo.com/.Feedback
Your suggestions and comments are an impoant reference for us to improveour ESG performance for sustainable development. We sincerely inviteyou to scan the QR code on the bottom right to give us your comments orsuggestions, and work with Shenzhen Airport to build a better and moresustainable society.
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NameUnit2024
Gasoline Consumption Density KG/10,000 Person-times12.31Diesel Consumption DensityKG/10,000 Person-times174.46Water Consumption DensityTons/10,000 Person-times218.28Clean Energy UsageTons of Standard Coal316.31Propoion of Clean Energy Use%1.57Total Wastewater DischargeTons1,006,094Recycled WastewaterTons337,838General Waste Emissions Tons43,404.57Hazardous Waste EmissionsTons17.88Total Number of EmployeesPersons4,964Number of Minority EmployeesPersons225Labor Contract Signing Rate%100Total Hours of TrainingHours524,778Total Investment in Employee Training RMB 10,000433.94Cumulative Volunteers Seing Throughout the YearPerson-times15,638Notes:
Scope of Statistics for 2024
1.Greenhouse gas (carbon dioxide) emissions (Scope I) are calculated based on natural gas consumption, gasoline and diesel consumption and corresponding
emission factors, of which the natural gas carbon dioxide emission factor is Shenzhen Landmark 0.0022t CO
/m
;
2. Greenhouse gas (carbon dioxide) emissions (Scope II) are calculated according to power consumption, steam consumption and corresponding emission
factors. The power carbon emission factor is 0.9489t CO
/MWh for Shenzhen;
3. Power conversion coefficient: When the quantity is 0.1229 kg standard coal/KWH, the gasoline conversion coefficient is 1.4714kgce/kg and diesel
conversion coecient 1.4571kgce/kg.
Address: Tower A, T3 Business Oce Building, Shenzhen Bao'an International AirpoTel：0755-23456331Fax: 0755-23456327Website: www.szairpo.comEmail: szjc@szairpo.com
Environmental, Social and Governance
(ESG) Repo2024