About This Report02About Supor03Supor 30
th Anniversary042024 Highlights08ESG Governance10
1.1 Corporate Governance15
1.2 Business Ethics16
1.3 Intellectual Property Rights18
1.4 Information Security and
Personal Information Protection
1. Compliance and Integrity Operations14
2.1 R&D Innovation and Industry Development Promotion
2.2 Product Quality26
2.3 Responsible Marketing29
2.4 Customer Services30
2. Innovative and High-Quality Products22
3.1 Stable Supply34
3.5 Suppliers' Integrity and Business Ethics37
3.3 Green Supply Chain36
3.2 Responsible Procurement35
3.4 Traceability and Conict Minerals37
3. Sustainable Supply Chain33
4.1 Climate Change and Low Carbon Development39
4.2 Environmental Compliance and Pollution
Reduction with Enhanced Efciency
4.3 Resource Management and Circular Economy44
4. Environmental Responsibility38
5.1 Compliant Employment and Diverse Workplace
5.2 Compensation Benets and Performance Evaluation53
5.3 Talent Acquisition, Training and Development54
5.4 Employee Engagement and Care Initiatives57
5.5 Work Safety and Occupational Health60
5. Employee Development and Empowerment49
6.1 Education Assistance and Rural Revitalization63
6.3 Community Welfare66
6.2 Volunteer Services65
6. Social Contribution62
Appendix
CONTENTS
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsAbout This Report
This report is the fourth Environmental, Social, and GovernanceReport (hereinafter referred to as the "ESG Report") releasedby Zhejiang Supor Co., Ltd. to inform all its stakeholders of theCompany's management, practices, and performance in ESG.
Overview
The information and data disclosed in this report are from statistical reports and ofcial documents of the Company and have beenaudited by relevant departments. The Company promises that this report contains no false records and misleading statements and willbe held accountable for the authenticity, accuracy and integrity of the content hereof.Sources of Information and Reliability
This report was approved by the Board of Directors in March 2025 after conrmation by the management.Conrmation and Approval
The electronic edition of this report can be downloaded from the ofcial website of Zhejiang Supor Co., Ltd.(https://www.supor.com.cn/), the website of the Shenzhen Stock Exchange or the website of CNINF (http://www.cninfo.com.cn). This report is published in bothChinese and English. In case of any discrepancy between these two versions, the Chinese version will apply.
Access to This Report
This report covers the period from January 1, 2024 toDecember 31, 2024 (hereinafter referred to as the "reportingperiod"). Part of the content and data may be appropriatelytraced back to previous years or beyond the foregoing timeframework.
Reporting Period
This report delineates the reporting scope of the organizationbased on the materiality principle. Unless otherwise specied,all other material content of this report encompasses ZhejiangSupor Co., Ltd. and its subsidiaries, aligning with the disclosurescope in the annual report.
Scope and Boundaries of This Report
For the convenience of reference, Zhejiang Supor Co., Ltd. andits subsidiaries are also referred to as "Supor", "the Company"or "we/us" in this report.Description of Reference
This report is prepared in accordance with the requirements for corporate social responsibility and disclosure provided in the RulesGoverning the Listing of Stocks on Shenzhen Stock Exchange (Revised in 2024) and the Shenzhen Stock Exchange RegulatoryGuidelines for Listed Companies No. 1-Standardized Operation of Listed Companies and also by referring to the Self-RegulatoryGuidelines No. 17 for Companies Listed on Shenzhen Stock Exchange—Sustainability Report (Trial), the Sustainability ReportingStandards released by the Global Reporting Initiative (abbreviated as "GRI"), the Sustainability Accounting Standards released by theSustainability Accounting Standards Board (abbreviated as "SASB"), the Basic Framework of Corporate Social Responsibility Reportingfor Chinese Enterprise (CASS-ESG6.0), and the United Nations Sustainable Development Goals (abbreviated as "SDGs").
Reference Standards
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsAbout Supor
1994Produced our first safepressure cooker
20022004
2011200920062014
2021202220242015
Corporate VisionEnable quality life to every home
Corporate MilestonesSpearheading a 30-YearTransformation in ChineseKitchens
Launched our first electricrice cooker
Got listed on the ShenzhenStock Exchange (Stock Code:
002032), becoming the firstpublicly traded company inChina's cookware industry
Launched the "Fresh-Breathing" electric pressurecooker, marking its entryinto the eco-friendly homeappliance market
Launched our first IH ricecooker
Successfully launched theThermo-spot Wok andfrying pan that apply theThermo-spot Wok patentedtechnology
Signed a strategic cooperationframework agreement withFrance's SEB Group
Launched the Steam SphericPot IH Rice Cooker
Launched the Chef C culinarymachine and the far-infraredrice cooker
Launched the TitaniumUnCoated Non-Stick FryingPan
Launched the IntelligentCooking Robot and theTitanium-Iron UncoatedNon-Stick Frying Pan
Brand Mission
Inspire your passion for home living with innovation
*Note: The administrative jurisdiction of the former Shaoxing (YuechengDistrict) base has been reclassied as part of the Binhai New District. Asa result, its ofcial designation has been updated to Shaoxing (BinhaiNew District).
Company Overview
Supor is a modern enterprise specializing in manufacturing cookwareand small domestic appliances. Founded in 1994, when the Companyproduced its first safe pressure cooker, Supor rapidly evolved intoa prominent cookware manufacturer in China and got listed onthe Shenzhen Stock Exchange in 2004 (stock code: 002032.SZ),representing the first listed company in China's cookware industry.Since its founding, Supor has consistently delivered innovative, high-quality, and well-designed products to users, spearheading China'skitchen industry and ushering in a new era of home living.At present, more than 10,000 workers in the six R&D and manufacturingbases located in Yuhuan City, Hangzhou City, Shaoxing City (BinhaiNew Area* and Keqiao District) in Zhejiang Province, Wuhan City, HubeiProvince and Ho Chi Minh City, Vietnam over 100,000,000 of products,Its business spans four major areas: open-flame cookware, smalldomestic appliances, home appliances, and kitchen and bathroomappliances. Backed by a forward-looking layout of multiple brands andcategories, Supor has become a comprehensive leader in China'scookware and small domestic appliance industry. It leads the market in21 major categories, including electric rice cookers, electric pressurecookers, frying pans, and woks.
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
SUPOR LIFE:
Crafting Innovation to Inspire Consumers' passion for Home LivingOver the past 30 years, Supor has been at the forefront of innovation and quality, consistentlycreating ingenious and intelligent products that deliver delightful life experiences to users. Ourproducts have become indispensable for countless households, witnessing and enriching their joyfulmoments of home lives. To celebrate our 30
thanniversary, we hosted the "The First Supor Productin My Home" user story collection campaign and the "30x Happiness" user video contest, invitingusers to share their experiences and stories with older Supor products, as well as their wishes andexpectations for the brand.
From the submissions, we selected 30 individuals to participate in a free trade-in program, allowingthem to experience the latest technologies and features of Supor's upgraded products. Additionally,the old models collected are displayed in the Time Corridor at Supor's headquarters. This initiativenot only strengthens brand-consumer interaction but also promotes environmental protection andsustainable development. Looking ahead, we remain committed to being guided by user needs,integrating sustainable principles into product innovation and design, and inspiring consumers toembrace a more sustainable and fullling lifestyle.
The Poster for the Supor 30
th
Anniversary "Snap & Share" Video Contest and Featured User Stories (Selections)30
th Anniversary Special Exhibition at Supor Hangzhou Base
Supor 30th Anniversary
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Supor's 30
th Anniversary Celebration at its Hangzhou Base
SUPOR LIFE:
Growing Together to Empower Employees' Career DevelopmentOver the past 30 years, Suporers have forged a path to excellence through perseverance and ingenuity, overcoming challenges andadapting to changes.Supor's progress is inseparable from the efforts of every Suporer, who has demonstrated their responsibility and commitmentthrough diligence, wisdom, and steadfastness. We honor, acknowledge, and inspire each of our employees, and have fostered adiverse, equitable, and mutually prosperous work environment and career development system to empower their professional growthand long-term personal development.Over the past three decades, Supor and its employees have grown and achieved success together. At this landmark and specialmoment, we are privileged to have 60 employees who have dedicated over 30 years of service to Supor, as well as 522 employeeswho have served for more than a decade.
Supor held awards ceremonies across its production basesto recognize Gold and Silver employees for their exceptionalcontributions over the past 20 and 10 years, respectively.
Wuhan BaseYuhuan Base
Vietnam BasePlastic & Rubber Company
Shaoxing (Binhai New Area) BaseShaoxing (Keqiao District) Base
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsSupor advocates for an active and healthy lifestyle among its employees,fostering a family-oriented culture that celebrates joyful work and life. As partof its 30
thanniversary celebrations, the production bases hosted vibrant anddiverse carnivals, creating unforgettable memories for every Suporer.
th Anniversary Carnival Event
Over 30 years of development, Supor has grown from a startup established in 1994 in Yuhuan to a listed company with 6manufacturing bases worldwide. Going beyond previous achievements and embracing new challenges, nearly a thousandSuporers participated in a 360-kilometer relay to celebrate Supor's 30
th anniversary, reviewing 30
thyears of entrepreneurialjourney in their footsteps. In June 2024, Suporers completed the 6-day, 362.8-kilometer relay from Yuhuan to Hangzhouafter passing through Wenling, Huangyan, Tiantai, Shaoxing, etc.The Supor factories in Binhai New Area District and Keqiao District, Shaoxing were set as stops along the route, attractingmore Suporers to join the relay while reviewing the entrepreneurial journey. The number of participants increased from theinitial 520 to nearly 1,000, including employees from Vietnam and Wuhan, witnessing Supor's growth route together.On the last day of the event, Supor donated 10,000 children's health water bottles to the Zhejiang Provincial YouthDevelopment Foundation.
Supor 30
thAnniversary Special Event: "30Anniversary" Relay Race
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Inauguration Ceremony of the First Supor Primary School—Ganjiabao Supor Primary School in Qinghai
Children's Day Event at Ganjiabao Supor Primary School in Qinghai in 2024
Supor Elementary School Students Receiving Children's Health
Water Bottles
SUPOR LIFE:
Joining Hands in Public Welfare, Share a Better Life with each ChildSupor has been actively engaged in social welfare initiatives, focusing on the education sector to promote educational equity and excellence, while exploring anddeveloping its own business. Since the launch of the "Supor Primary School" public welfare project in 2006, with the rst Supor Primary School established inQinghai, Supor has consistently dedicated itself to public welfare education over the past 18 years. Rooted in the Supor Primary Schools, we have continuouslyexpanded our public welfare outreach across three dimensions: campuses, teachers, and students. By collaborating with public welfare partners, we supportrural elementary schools in enhancing management, optimizing curricula, and furthering educational development. With the shift toward high-quality education inour times, we have revamped our educational philanthropy efforts to introduce the "Supor Future Artist of Life" public welfare initiative. This program seamlesslyintegrates school labor education, corporate technical expertise, and social responsibility initiatives. By focusing on the construction of educational spaces, thedevelopment of labor-based curricula, and the planning of educational activities, we aim to instill in children the proper values surrounding domestic work.As of the end of the reporting period, Supor has built 29 Supor Primary Schools across 12 provinces, including Qinghai, Hubei, and Yunnan, with acumulative investment of nearly CNY 40 million. These efforts have provided substantial assistance to over 30,000 teachers and students. The "Supor FutureArtist of Life" public welfare project has already beneted 50 schools in Zhejiang, Hubei, Guizhou, and other regions, reaching over 50,000 students.Suporers have completed an 18-year educational welfare marathon with steadfast strides. At Supor's 30th-anniversary relay race event, 520 Suporersset off from Yuhuan and nearly a thousand staff members from the Company, various business units, and bases participated in a six-day relay,ultimately arriving at the Supor headquarters in Hangzhou. The event concluded with the donation of 10,000 children's health water bottles, valued atapproximately CNY 1.29 million, to the Zhejiang Provincial Youth Development Foundation.
In the future, Supor will continue striving forward to "sharea better life with each child". By continuously optimizingthe public welfare platform and conducting educationalsupport work tailored to local conditions, Supor aims topromote educational equality while inspiring children toface the future with condence and love for life.
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations2024 HighlightsKey Performance
3.4
Donations valued approximately CNYmillion100%
of suppliers, distributors, and service providers havesigned the Letter of Commitment for Honesty and Self-discipline/Responsible Procurement Charter
6,094
MWh of green electricity generated andconsumed on-site11,298
employeesin total
32%
female in middle andsenior management.
22.4
CNY
billion in operatingincome
2.7
CNY
billion intotal prot
2.8
CNYin basic earnings per shareProvided essentialassistance to over30,000
teachers and students in remotemountainous regions (accum.)
EnvironmentGovernanceSociety
18,782active patents
2.2
CNY
billion in net prot attributable to shareholdersof listed company
51.6
million total investment in environmental governanceand protection over the past two yearsCNY
Construction ofSupor Primary Schools (accum.)
37.3%13,007
tons of recycled steel procured
18,503tons of recycled aluminum procured
13.3
CNYbillion in total assets
weighted average return on net assets
Leading/ Involvement in
international, national, industrial, andgroup standards*(accum.)
All major production bases passed the certication of theISO 14001Environmental Management System*Note: Including both published and in-process standards
million inputin R&DCNY
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsAwards and Honors
In December 2024Certied as "Best Workplaces?in Greater China 2024" by the GreatPlace to Work? Certication
In September 2024
Ranked 18
thin the list of"2024 Top 100 Zhejiang ListedCompanies in ESG Performance"In September 2024Recognized as one of the "2024Global Zhejiang Business ESGClassic 100" by ZheshangDevelopment Research Institute(Zheshang Think Tank) andZheshang Magazine
In July 2024Granted the "CBME AWARDSInnovative Design Award" at the2024 CBME AwardsIn June 2024Awarded the "Model Enterprise inCorporate Social Responsibility ofZhejiang Province 2023 (CommunityEngagement and Development)" bythe Zhejiang Provincial Associationfor Promoting Corporate SocialResponsibility
In March 2024
Received the "2023 Top 100Leading Zhejiang PrivateEnterprises in Corporate SocialResponsibility" award from theZhejiang Federation of Industryand Commerce
In October 2024
Listed as one of the "2024 Top40 Zhejiang Listed Companiesin ESG Strategic PhilanthropyInuence"
In October 2024Awarded the "2024 SHL ChinaTalent Management Award—Talent Pioneer Award" by SHL
In November 2024Awarded the "Excellent Case ofCorporate Social ResponsibilityReport in Zhejiang Province"by the Zhejiang Federation ofIndustrial Economics, ZhejiangProvincial State-owned AssetsManagement Association, andZhejiang Association of ChiefFinancial Ofcers
In November 2024
Recognized with the "CSR CHINATOP100 Rank" and the "CSRImpact Award | ResponsibilityContribution" by the OrganizingCommittee of the Responsibility100 | CSR China EducationAward
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
ESG GovernanceESG strategyAdhering to the principle of sustainable development, Supor takes ESG performance as a crucial indicator of the Company's long-term growth and resilience. In 2024, based on its business characteristics andindustry trends, the Company developed a comprehensive ESG strategic system that identies four key pillars and future directions to guide its sustainable development practices.
InvestorsConsumers
ESG GOVERNANCE & COMMITMENT
PERFORMANCE
&MISSION OFBRANDS
STAKEHOLDERS (INTERNAL & EXTERNAL)
ACT AS A PRACTICER IN THE CIRCULAR ECONOMY
Eco-design of products & packagingCircular economy servicesWaste prevention and management
ACT FOR NATURE
Climate Mitigation & AdaptationPollution Prevention & ReductionSubstances of concernWater conservation
ACTING RESPONSABLY & ETHICALLY
Compliance and whistleblower protectionCorruption & Anti-trust
ACT FOR ALL
Our employeesOur suppliersOur customers
Financial
&Extra Financial
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsESG Governance Structure
Supor places signicant emphasis on sustainable development and has established a robust three-tier governance structure:
the ESG Committee, ESG Leading Department, and ESG Working Groups. The ESG Committee is responsible for overseeingand managing ESG-related strategies, policies, and performance. In parallel, the Company has set up an ESG LeadingDepartment to coordinate the ESG Working Groups, which comprise senior managers from relevant functional departments.This collaborative approach ensures the effective implementation of ESG initiatives, with regular progress updates provided tostakeholders.
Evaluate the Company's ESG management strategies, risk identification andassessment results, and screen and mitigate high-risk ESG issues;Oversee the Company's ESG governance management, review annual ESG reports,ensure report quality, and drive enhancements to elevate disclosure standards.ESGCommittee
ESG Leading
Department
ESG Working
Groups
Strengthening ESG Framework
To continuously optimize its ESG management system and further clarifyresponsibilities, during the reporting period, Supor established 11 ESGWorking Groups based on specic topics, involving multiple departmentsand business units across the organization.To enhance ESG capabilities at all levels of its management structure,Supor's ESG leading department proactively organized variousESG training sessions. These sessions focused on interpreting ESGdevelopment trends, providing guidance on ESG work plans, and ensuringthe comprehensive implementation of ESG practices across relevant roles.Additionally, Supor integrates the concept of sustainable development intoits strategic planning and daily operations through ESG literacy training andcross-department, cross-base experience sharing of ESG projects. Theseefforts ensure the smooth and effective implementation of ESG initiativesthroughout the organization.
ESGWorkingGroups
Supplier Carbon Management Working Group
Green and Low-Carbon Factory Working GroupEco-Design Working Group
ESG Digitalization and Analytics Working GroupFactory Water Conservation Working Group
…
ESGWorkshops
Designing for Product Energy EfciencyCarbon Reduction Action Plan forPackaging MaterialsSupplier Decarbonization Roadmap andResponsible Procurement Strategies…
ESG LiteracyTrainingSessions
The training targets include the company'ssenior executives, various businessdepartments, and key contacts of ESGworking groups
Lead the ESG Working Group, coordinate and promote the implementation of theCompany's ESG management related work;Develop the Company's ESG management goals and specific objectives, definemedium and long term goals and annual goals, and institute an ESG target assessmentsystem;Follow up on the progress of the ESG Working Group's work plan, assess the completion ofESG goals, summarize the completion of goals, and report to the ESG Committee;Compile the company's ESG report.Actively respond to the Company's short, medium, and long-term ESG goals, andcooperate with the ESG leading department to implement their respective ESGmanagement tasks within in their primary responsibilities and areas of expertise;
Regularly update the management status, goal setting and completion status to theESG leading department, implement viable ESG action plans, and continuously improvethe Company's performance under various ESG issues.
Develop an annual ESG work plan for each primary responsibility, includingkey areas for improvement the current year, target assessment methods, etc;
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsIssues of Double MaterialityIn 2024, Supor, building on the foundation of its previous impact materiality assessment, conductedthe rst double materiality assessment. This assessment was based on the Company's risk map andtook into consideration the nancial implications of its business operations, development strategies,and operational outcomes. The assessment also incorporated input from various departments andover 500 stakeholders. By benchmarking against international and Chinese mainstream frameworkdisclosure requirements, and incorporate expert opinions and industry best practices, we updatedand refined our materiality issues list and matrix. During the reporting period, we identified andaddressed 19 material ESG-related issues.
Information security andpersonal informationprotection
Occupational health andsafety
Climate change and greenhouse gas emissionsPollution and environmentalimpact management
Sustainable supplychains
Business ethics
Customer services
Social contribution
Energy managementR&D innovation and industrydevelopmentIntellectual property rightsResponsible marketingEmployee rights, interestsand developmentDiversity and equal opportunitiesCorporate governance
Product quality and safetyCircular economyE-wasteWater resource management
Environmental issuesSocial issuesGovernance issues
High
High
Financial Materiality
Impact Materiality
In response to changes in both internal and externalenvironments, and in conjunction with regulatory requirements,industry standards, peer experiences, and expert opinions,potential risks and opportunities were identified to form amateriality issue database.Establishmentof a MaterialIssuesDatabase
Based on the materiality assessment data, the DoubleMateriality Issues Matrix 2024 was developed, identifying theyear's double material issues and their respective priorities.DoubleMaterialityAssessmentAnalysis
The Company reviewed and confirmed the material issues,ultimately nalizing the key disclosures and areas for practiceenhancement for the current year.Conrmationof Material Issues
MaterialityAssessment
Impact Materiality: A stakeholder questionnaire was
developed and distributed online to both internal and externalstakeholders, including employees, suppliers, and users. Theidentied material issues were then prioritized based on thesurvey results.Financial Materiality: Financial materiality was assessed bycombining risk indicators with ESG issues, utilizing the riskassessment outcomes from the internal risk managementdepartment. Each relevant issue was scored to determine itsnancial materiality.
Double Materiality Assessment Approach 2024
Double Materiality Issues Matrix 2024
Medium
Medium
Low
Low
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsStakeholder EngagementDuring the reporting period, Supor maintained communication with stakeholders through various information communication channels to understand their demands and concerns, and responded positively throughpractical actions.Key Stakeholders
Communication Channels
Information submissionRegular communicationSeminars and research
Compliance managementSound internal control andrisk managementPracticing low-carbonresponsibilitiesImproved emission managementTax payment according to law
Government andregulatory authorities
Public welfare activitiesVolunteer services
Safe and compliant operationsSocial welfare and volunteeractivities
Communities
HotlineEmailWeChat ofcial accountWeChat mini programCompany's ofcial websiteVisits to customersSatisfaction surveys
High-quality productsInnovative and diverseproductsPremium pre-sales andafter-sales serviceInformation security andpersonal information protectionElimination of false advertising
Consumers
General meeting ofshareholdersInformation disclosureCompany's ofcial websiteDaily communicationHotlineEmail
Continuously stable businessand performance growthOpen and transparentinformation disclosureA clean operating environmentSound corporate governance
Shareholdersand investors
Employee meetingsEmployee activitiesEmployee satisfactionsurveysEmployee symposiumExecutive meetingsWhistleblowingand complaints
Safeguard the legitimaterights and interests ofemployeesCompetitive remunerationand welfareFair and equal employmentopportunitiesDiversified growth andpromotion opportunitiesA safe and healthy workenvironment
Employees
Supplier managementcoordinationCompany's ofcialwebsiteRegular visitsWhistleblowing andComplaints
Fair procurement andhonest performanceMutual advancementand win-win cooperation
Suppliers
ESG Expectations and Demands
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
SDGs Addressed in This Section
Compliance andIntegrity Operations
1.1 Corporate Governance
1.3 Intellectual Property Rights
1.4 Information Security and
Personal Information Protection
1.2 Business Ethics
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
1.1 Corporate Governance
Governance StructureRisk Management and Internal
Control
Supor places a high priority on risk management andhas established a risk management mechanism deeplyintegrated with its core operations. According to theestablished control objectives and the characteristics ofbusiness development in different stages, the Companyintroduces different forms of measures, such as riskself-assessment, anti-corruption questionnaire, riskmapping, and tax risk matrix, to carry out comprehensive,systematic and continuous collection of relevantinformation, with the method combining both quantitativeand qualitative measures, in order to timely identify andsystematically analyze the internal risks in the productionand operating processes in terms of human resources,management, innovation, nance, assets, health, safety,environmental protection, data confidentiality, businessloss, and continuing operation, and the external risksin the production and operating processes in terms ofpolitics, economy, law, taxation, science and technology,natural environment, social environment, etc., and todetermine the risk response strategy that matches theCompany's risk bearing capacity and take appropriatecontrol measures to achieve effective risk control, on thebasis of weighing the principle of cost-benet.
During the reporting period, Suporwas recognized as one of the "Top 30Best Internal Control Companies inZhejiang" in the 2024 Zhejiang ListedCompanies Internal Control Index Report,co-published by Zhejiang Universityand the Zhejiang Association of ChiefFinancial Ofcers
A robust governance structure is the cornerstone of a company's sustainabledevelopment. Supor strictly complies with the Company Law of the People'sRepublic of China, the Code of Corporate Governance for Listed Companies, theRules Governing the Listing of Shares on Shenzhen Stock Exchange, the ShenzhenStock Exchange Regulatory Guidelines for Listed Companies No. 1—StandardizedOperation of Listed Companies, and relevant laws and regulations to refine itscorporate governance structure. The Company standardizes the operations of itsthree meetings, strictly fullls its obligation to disclose information, and enhancesthe level of corporate governance. At present, the Company has established anorganizational structure consisting of the General Meeting of Shareholders, theBoard of Supervisors, the Board of Directors and their subordinate committees,and the management. Within this structured and organized governance framework,we have implemented a system of clearly defined rights and responsibilities,guaranteeing our effective and compliant corporate governance.Specifically, the Board of Supervisors is accountable to the General Meeting of Shareholders and oversees the Board of Directors and seniorexecutives to perform their respective duties according to law. The Strategy Committee will regularly review the Company's strategic developmentplan and the progress made in implementing the Company's development strategies. The Compensation and Appraisal Committee is responsible fordeliberating on material matters relating to remuneration and appraisal and plays a cooperative role in implementing the Company's comprehensiveperformance evaluation system for all employees, including senior executives. The Audit Committee is tasked with reviewing and supervising theeffective implementation and self-evaluation of internal control. Under such a structure, the remuneration of each senior executive is directly linkedwith their work performance. Their annual performance is appraised based on their work ability, performance, and completion of assigned tasks,with their annual performance pay determined accordingly. The independent directors of the Company are also capable of fully leveraging theirprofessional specializations, signicantly contributing to the Board of Directors' execution of prudent and scientic decision-making processes andfacilitating the Company's operations in compliance with established norms.During the reporting period,
Number of general meetingsof shareholders held
Number of interim generalmeetings of shareholders held
Number of board of directorsmeetings held
100%Attendance rate of boardof directors meetings
Number of proposals reviewed atboard of directors meetings
Number of board of supervisors meetings held
100%Attendance rate of boardof supervisors meetings
Number of proposals approved byboard of supervisors meetings
Number ofpublicly discloseddocuments
Corporate Governance Structure
AuditCommittee
StrategyCommittee
Compensationand Appraisal
Committee
Manage-
ment
GeneralMeeting ofShareholders
Board of
Directors
Board ofSupervisors
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
1.2 Business Ethics
Governance StructureThe Company has an Anti-Fraud Committee, comprising the Company's president, chief financial officer, chief legal officer, and chief human resources officer. The Anti-Fraud Committee convenes regular meetings tocoordinate, guide, and oversee efforts against fraud, money laundering, unfair competition and etc. It reviews the progress and outcomes of fraud investigations and deliberates on subsequent remedial measures and strategies.
Code of ConductSupor places great emphasis on business ethics, strictly adhering to laws and regulations such as the Anti-Monopoly Law of the People's Republic of China and the Anti-Unfair Competition Law of the People'sRepublic of China, and has established relevant management mechanisms and procedures to foster a transparent and fair business environment.The Company has formulated the Supor Anti-Fraud Policy and the Code of Professional Ethics for Employees, which clearly stipulate requirements in areas such as conicts of interest, combating corruption, respectfor competitors, and the prevention of fraud and money laundering. All employees are required to sign these documents, which serve as guiding principles for their conduct. Additionally, Supor collaborates withall suppliers, distributors, and service providers by having them sign the Letter of Commitment to Honesty and Self-Discipline /Responsible Procurement Charter. This initiative disseminates and implements theCompany's business ethics standards and promotes an environment of integrity and fairness across its business network. The Company also conducts business ethics training to cultivate a culture of integrity andcontinuously enhance employees' moral awareness.
Supor was honored with the "Integrity VitalityAward" by the Enterprise Anti-Fraud Alliance
executives
new managers(accum.)Participated in specialized trainingon the Prevention of Job-relatedCrimes
Participated training on thePrevention of Duty-relatedEconomic Crimes from aCriminal Compliance Perspective
Participated in Employee Anti-Fraud training
new employees
The primary measures for disseminating and implementing integrityTraining for Key PositionsThe Company provides integrity training for mid- to high-level leaders in sales and procurement across various business units.This training focuses on educating participants about legal regulations related to professional misconduct and includes casestudy analyses to reinforce learning.Integrity Reminders for Holidays
Integrity reminders are shared through the Company's WeChat ofcial account during key holidays such as the Spring Festival,Dragon Boat Festival, Mid-Autumn Festival, and other critical moments.
Onboarding Training
During the onboarding training, anti-bribery and anti-corruption training sessions are conducted to ensure the thoroughdissemination and implementation of relevant company policies.To elevate the ethical consciousness of our employees and establish a culture of integrity and honesty, Supor has executed targetedbusiness ethics training for employees. As of the end of the reporting period, total 456 newly appointed managers attended the specializedtraining on the Prevention of Job-related Crimes. During the reporting period, 49 executives participated in the Prevention of Duty-relatedEconomic Crimes from a Criminal Compliance Perspective training, and 158 new employees engaged in Employee Anti-fraud training.While continuously enhancing the development of its internal integrity system, Supor actively engages in exchanges within theintegrity ecosystem to share anti-fraud experiences and case studies. Supor holds a council position in both the Trust and IntegrityEnterprise Alliance and the Enterprise Anti-Fraud Alliance.
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Reporting ChannelsReporting e-mail: jubao@supor.com
P.O. Box: Hangzhou 5201 P.O. Box
Whistleblowing Handling
The Company has established accessible channels for smooth complaints and whistleblowing. These channels are outlined in theLetter of Commitment to Honesty and Self-Discipline and displayed on the company's ofcial website, encouraging stakeholders toactively report misconduct. We have implemented clear procedures to investigate and address whistleblowing incidents. With a strongemphasis on protecting the rights and interests of whistleblowers, we take resolute measures to prevent any threats or retaliatoryactions against them.Registration
Internal Audit Registration
Internal Audit follows up on the handling resultsof the responsible centers and the improvementresults of the business/process risksFollow-up
Reporting of investigation progress andresults to the Anti-Fraud Committee androutine updates to the Audit Committee,Communication of investigation outcomes toheads of responsible centers
Report
Investigation
Appointment of a dedicated anti-fraudinvestigation team
Acceptance
Evaluation to conrm eligibility for acceptance
The responsibile centers/business units shallreport the handling plans. After being approvedby the Anti-Fraud Committee, the handlingresults shall be publicly announced and used asa warning within a certain scope according tothe situation
Treatment
Supor's Whistleblowing Handling Process
FeedbackProviding feedback on investigation results to thewhistleblower
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Appendix
Compliance and IntegrityOperations
Intellectual PropertyProtection Framework
Intellectual Property ProtectionMeasures for 2024
Anti-infringement Actions
External multi-dimensional governance:
Employing a comprehensive approach,the Company addresses externalviolations through online complaints,ofine civil and legal actions, andcooperation with administrativeauthorities.Internal audit and supervision:
In line with our internal governancestandards, the Company conductsregular internal audits and supervision toensure adherence to our IP managementpolicies, utilizing self-reports, auditdiscoveries, and whistleblower reports.
Risk control measures:
Integrating IP risk assessmentwithin our product R&D andmarket launch workows, theCompany proactively preventsrisks related to trademark, patent,and copyright infringements.
Risk Identication
Organization and system:
With a dedicated professional IP managementteam in place, the Company rigorously appliesrelevant laws, regulations, and internal IPmanagement processes to secure, register,maintain, and manage our trademarks, patents,copyrights, and trade secrets efciently.Reward for innovation:
Reecting on industry and market trends, theCompany periodically revises and updates itsinnovation reward programs to recognize andmotivate teams and individuals contributingsignicantly to innovation and IP protection.
Asset (right) Acquisition
Knowledge training:
The Company conducts extensive IP training, combiningonline and ofine formats, to ensure thoroughdissemination and implementation of IP policies andcase studies. This initiative aims to cultivate deeprespect for IP, encourage innovation protection, andenhance awareness and capabilities in avoiding IP risksamong our employees.
Institutional establishment:
Adhering strictly to IP laws and regulations, theCompany has instituted comprehensive internal IPpolicies and procedures. These policies integrate IPacquisition, maintenance, and operation into our productR&D, manufacturing, and sales processes, therebysafeguarding innovation and managing risks effectively.
Trademark infringementidentication:
Regularly monitor for similar trademarksand, following a comprehensiveevaluation, initiate administrativeprocedures such as oppositions orinvalidations against infringing marks.Patent infringement identication:
Monitor products suspected ofpatent infringement and, after acomprehensive evaluation, addressthe issue through platform complaints,litigation, negotiation, or other means.
The risk management units,including R&D, strategicmarketing, conducted riskassessments in accordance withintellectual property managementprocedures to prevent potentialinfringement incidents.By ling complaints throughthe platform or engaging innegotiations, infringers wereeffectively deterred from enteringthe market, and successfulpatent licensing agreementswere secured.
Zhejiang Supor Co., Ltd, Zhejiang ShaoxingSupor Domestic Electrical Appliances Co.,Ltd. and Zhejiang Supor Electrical AppliancesManufacturing Co., Ltd. have successfullymaintained the validity of their certicates bypassing the annual audit in accordance withthe GB/T 29490-2013 standard, EnterpriseIntellectual Property Management System.Zhejiang Supor Electrical AppliancesManufacturing Co., Ltd. has initiated theinternational standard rating process forISO 56005, Innovation management—Tools and methods for intellectual propertymanagement—Guidance, completing thepreliminary assessment in 2024.
The R&D system conducted a total of 28 sessionson "R&D System Patent Knowledge Training", whilethe legal department provided 13 sessions covering"Detailed Rules for the Implementation of PatentLaw", "Overseas Patent Knowledge Expansion", and"Practical Aspects of Filing Partial Design Patents",reaching 1,787 participants in total.
Training Session on Intellectual Property Rights
Institutional Establishment and Awareness Cultivation
1.3 Intellectual Property Rights
Supor conducts its intellectual property work through four key dimensions: institutional establishment and awareness cultivation, asset (rights) acquisition, risk identication and anti-infringement actions. Theseinitiatives ensure the effective protection of the Company's and employees' innovative achievements while enhancing employee enthusiasm for creativity.
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Appendix
Compliance and IntegrityOperationsCaseReward Received for the Industrialization of Far-Infrared Rice Cooker Patent
In June 2024, the Market Supervision and Administration Bureau of Hangzhou High Tech IndustrialDevelopment Zone (Binjiang) released the list of patent industrialization implementation projects inthe district for 2023. Supor's far-infrared series electric rice cooker project was included in the rstbatch of the top 10 list (Category B).Supor's R&D team conducted extensive research on different wavebands of far-infrared radiationand identied specic wavebands that, when combined with advanced materials and technologies,formed a high-value patent portfolio. This innovation led to the development of Supor's far-infrared aroma enhancement technology, which outperforms similar foreign products in terms ofperformance. Currently, the patented far-infrared rice cooker technology has achieved full productline coverage, with multiple product launches catering to the varying demands of consumersacross different markets.
As of the end of the reporting period, the intellectual property holdings of Supor are as follows:
Number of granted invention patents
Number of valid patents (overseas)
Number of valid patents (domestic)18,738
Number of registeredtrademarks (overseas)
Number of registeredtrademarks (domestic)
Number of registered domestic copyrights (software and works)
Place in the Global Smart Home Invention Patent Ranking TOP 100
th
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Appendix
Compliance and IntegrityOperations
1.4 Information Security and Personal Information Protection
Information SecuritySupor attaches great importance to information security and personal information protection, establishing acomprehensive information security management system and maintaining its effective operation. During thereporting period, we further strengthened the construction of information security-related systems. Throughinternal and external audits, regular inspections, and penetration testing, we promptly identied and addressedhidden security risks and management loopholes. Additionally, we conducted information security training tostandardize data usage requirements and continuously improved our information security protection capabilities.
Personal Information ProtectionThe Company has established a three-tier operational framework for personal information, comprisingdecision-making, management, and execution levels, to ensure the effective implementation of personalinformation protection measures.Management Structure
Systemconstruction
The Company has updated its Information Security Protection System, InformationClassication System, and Information Backup System. These updates have strengthenedrequirements for identity verication and graded management of information assets, whilealso standardizing data backup and disaster recovery management to further enhanceinformation security.
The Company conducts quarterly cybersecurity assessments, including vulnerabilityscans, system hardening, and access rights reviews. In 2024, we completedpenetration tests on systems such as the employee mall. Several high-riskvulnerabilities were identified and rectified, achieving a 100% fix rate for high-riskissues. All systems passed rechecks and were approved by regulatory bodies.
Security
SystemCertication
Security
Test
The Company's e-commerce retail management system (OMS platform), supplierrelationship management platform, Supor ofcial website, and Supor IoT platform haveall obtained Level 2 certification under the Multi-Level Protection Scheme (MLPS).Additionally, the membership management platform has achieved Level 3 certificationunder the same scheme. The Company will further pursue ISO 27001 certication in 2025.
During the reporting period, the Company conducted two information security trainingsessions. These sessions aimed to promote and implement the fundamental conceptsand importance of information security, the security code of conduct, safety incidentreporting procedures, and emergency response protocols. The training also sought toenhance employees' awareness of information security.
The Company conducts quarterly internal sampling checks related to informationsecurity to ensure routine security controls and process compliance. Additionally, anannual internal comprehensive risk assessment is performed to identify potential risksand vulnerabilities. Furthermore, an external information security audit is carried outonce a year by an independent third-party agency.
Personal Information Protection Management Structure
The decision-making level is undertaken by the personal
information protection leadership group,serving as thedecision-making body for the Company's personalinformation protection efforts.Decision-
making
level
The execution level consists of various
business departments, focusing onimplementing the set processesfor each personal informationprotection scenario.Execution level
The management level, carried out by the personalinformation protection management group, isresponsible for developing detailed schemesfor personal information protection work basedon strategies provided by the decision-
making level. This group balances businessdevelopment and personal informationprotection, playing a crucial role inensuring
the comprehensive implementation ofpersonal infommation protection effortswithin the organization.Management level
cybersecurity informationtests were conducted
information securitybreaches occurred
customer personal informationbreaches occurred1500
Information
Security
AuditsInformation
SecurityTraining
During the reporting period，
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Appendix
Compliance and IntegrityOperations
The company has established the Supor Personal Information Protection System, along with a series of related standards and procedures. This ensuresthat all personal information handling activities strictly comply with laws, regulations, and internal corporate guidelines, thereby safeguarding the securityof personal information. We conduct special tests or training on the personal information protection system for employees who have access to personalinformation, ensuring that laws, regulations, company policies, and relevant standards and procedures are effectively implemented. During the reportingperiod, the cumulative number of training and evaluation participations reached 812.
Mechanism Establishment
During the reporting period, we strictly conductedpersonal information processing activities inaccordance with laws, regulations, and theaforementioned system document, ensuringthe safety and reliability of personal informationprocessing activities throughout the entire lifecyclefrom collection to deletion.In addition to our own requirements for personalinformation protection, Supor also conductsqualification reviews and risk assessments ofsuppliers, distributors, and service providers whooffer systems or system development services.These assessments are carried out in accordancewith legal requirements and the aforementionedsystem documentation. Further protection ofpersonal information security is achieved throughrisk rectification and the signing of relevantagreements. Meanwhile, we have developedtailored training program for service providersinvolved in the processing of personal informationand have conducted training for them.
Management Measures
Supor Personal Information Protection SystemPersonal InformationProtection of Consumers
Personal Information Protectionof Suppliers/DistributorsPersonal InformationProtection of EmployeesProtection of both general and sensitivepersonal information
Safeguarding personal informationwithin APPs/mini- programsResponding to administrativeinquiriesAddressing to personal informationrights claimsManaging internal permissions
Personal information securityincident handling
Management Standards for
Personal Information Security
Incidents
Impact Assessment Process of Personal Information ProtectionDesign and Management Process for Personal InformationProtection in Automated Decision-making
Design and Management Process for Personal InformationProtection on APPs and Mini-programsPrivacy Policy Drafting and Revision ProcessRectication Emergency Response Process to CAC and MIITEnforcement NoticationResponse Process to Personal Information Subject RightsRequestsResponse Process to Personal Information Subject ComplaintsInternal Permission Control Process (Account Activation,Account Management)Internal Permission Control Process (Management of Accountsof Employees of Job Transfer or Resign)System Integration Personnel Change Notication ProcessEmergency Response and Handling Process for PersonalInformation Security IncidentsPersonal Information Breach Notication Process (PersonalInformation Subjects, Law Enforcement Agencies)Supor Personal Information Protection System Structure
Third-party personal informationprocessing
Management Standards forPersonal Information Protectionin Cooperation with Third PartiesManagement Standards forPersonal Information Protectionon APPs and Mini- programs
Admission Review Process for Processing PersonalInformation in Cooperation with Third PartiesThird-party SDK Admission Review Process
During the reporting period,our training program covered all business units,
service provider employeesparticipating in the trainingwith over
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Appendix
Compliance and IntegrityOperations
Supor steadfastly upholds innovation as a driving force forits development, adhering to quality management principlesincluding "Quality is the foundation of Supor’s existence and thestarting point for the value and dignity of every member of Supor."The Company rigorously implements a comprehensive qualitymanagement system across the entire product lifecycle and appliesresponsible marketing. This not only protects consumer rights butalso continuously enhances accessibility and diversity in customerservice, thereby earning consumer trust through superior productsand services.
SDGs Addressed in This Section
Innovative and High-Quality Products
2.1 R&D Innovation and Industry
Development Promotion
2.3 Responsible Marketing
2.4 Customer Services
2.2 Product Quality
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Compliance and IntegrityOperations
2.1 R&D Innovation and Industry Development Promotion
R&D Innovation Management
Strong R&D innovation strength forms the cornerstone of Supor's product competitiveness. Relying on therobust internal synergies between its base innovation center and six R&D manufacturing bases, the Companyintegrates industrial design, user experience, and consumer trend research into product innovation, deliveringenhanced product experiences to consumers.Supor consistently builds an innovation mechanism centered on talent and establishes an innovation incentivesystem. At the company base level, the SUPOR Innovation Reward Policy Notice has been issued to recognizeand reward employees who deliver exceptional innovation outcomes. Each business unit has also releasedthe Patent Reward Management Measures to incentivize employees to actively engage in patent applicationwork and provide rewards. Meanwhile, the Company fosters a positive innovation atmosphere through diverseinitiatives, such as expert lectures, company-wide innovation proposals, and innovation recognition ceremonies.
Product and Technological Innovation Achievements
Supor is committed to creating a relaxed and joyful kitchen experience. Centered around customerneeds, and driven by innovative technology, the Company continuously upgrades its products andenhances consumers' quality of life by offering high-quality, intelligent products and solutions.
In November 2024, the Company held the "President's Innovation Award" recognition ceremony at itsheadquarter where outstanding platform projects and distinguished inventors of 2023 were recognizedand celebrated. During this event, a total of 20 employee representatives from the award-winningprojects and 7 outstanding inventors received honors and rewards.
2024 Innovation Awards and Recognition Ceremony
Product Innovation
Featuring Plasma Titanium-Iron Non-Stick Technologyand high-temperature nitridingsurface treatment, this wokachieves a coating-free,non-stick performance whileoffering enhanced healthbenets and rust resistance.
Titanium-Iron Non-Stick Wok
Single-hand twist achievesfree lid opening, 360° lidclosing at will; 100kPa high-pressure cooking ensurestime efciency and enhancedavor; the design of steamingon top and boiling belowmakes it a multi-functional pot.
Rotary Ease-Open Pressure
Cooker
Featuring rapid exhaust fresh-breathing technology forenhanced avor, premium 316Lstainless steel construction,2200W IH intense heat, and112kPa high-pressure stewing,this product also includes dualinner pots for distinct avors.
Quick-Release Electric
Pressure Cooker
Featuring far-infrared heating technology, therice cooker improves thermal efciency and heatretention. The coating-free inner pot has passedprofessional laboratory non-stick performancetests, meeting the National Standard Level IInon-stick requirements.
Titanium Uncoated Inner Pot Rice Cooker
Featuring an explosion-proof steel plate andmultiple safety designs, this stove allows forhigh-temperature stir-frying to enhance thecolor, aroma, and taste of ingredients.
Explosion-Proof Gas Stove
amount of R&D input is
millionemployed1,405R&D personnelDuring the reporting period,As of the end of the reporting period,
Case
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
The Lightweight Thermo-spot Wok washonored with the 2024 German iF DesignAward
The Supor Ultra-thin Range HoodAI60 series was honored with the 2024German iF Design Award
The Large Capacity Thermos Cup andthe One-Lid Two-Drink Insulated CoffeeCup were awarded the Successful DesignAwards in the Lifestyle & Ofce category
The Intelligent Cooking Robot and theQuick-Release 100 Electric PressureCooker were recognized with the 2024AWE Excellent Product Award
Smart innovationGuided by in-depth insights into market trends and consumer needs, Supor continues to drive innovationin the eld of AIoT-enabled smart products. By integrating AI technology into product functionalities, Supordelivers intelligent solutions tailored to diverse users, enhancing healthy home living across multiplescenarios.
Smart Innovation Initiatives
Upgrade the WiFi module and Bluetooth voice module to supportmulti-dialect voice functionality, addressing linguistic preferencesof users across different regions.Breakinglanguagebarriers
Upgrade the Supor APP, which relies on AI large modeltechnology, to understand the user’s situation and dietary needs,and generate recipes based on nutritional principles.
Caring fora variety ofneeds
The 2024 China Appliances & Electronics World Expo (AWE2024) was held in Shanghai. Themed"Smartize the Future", this year's expo focused on technology, innovation, intelligence, health,low carbon, and other technological elds. The Supor Cloud Dining Platform explores the limitlesspossibilities of intelligent technology for future culinary lifestyles through three key dimensions: NFCsmart technology, digital recipe co-creation, and a gourmet ecosystem. This innovation garneredindustry-wide acclaim and the prestigious 2024 AWE iPlen Award for Intelligent Technology.
CaseSupor Cloud Dining Platform (云馔) Wins 2024 AWE iPlen Award for Intelligent Technology
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperationsDriving Industry DevelopmentAs a renowned domestic manufacturer and leading brand in the research and development of kitchencookware and small home appliances, Supor actively participates in industry innovation exchanges, leveragingits own strengths through involvement in industry associations and standards development, to promotetransformative industry advancements.
Category
ReleasedAs theorganizer
Under formulation
Total///221867311991523164517564128950146831235During the reporting period, we organized or participated in the development of several standards, including:
Supor's leading/ Involvement in Standard DevelopmentStandardType
CodeStandard Title
Nationalstandards
GB 4343.1-2024
Electromagnetic Compatibility Requirements for HouseholdAppliances, Electric Tools, and Similar Apparatus—Part 1:
EmissionGB 44246—2024
Safety Technical Specifications for Electrical Parts of
Household and Similar Appliances, Sports Equipment, and
Electric Toys
GB 44498—2024
Health Technical Specications for Household and Similar
AppliancesGB 44499—2024
Energy Conservation and Environmental Protection
Specications for Household and Similar AppliancesGB 21456—2024
Energy Efciency Limits and Energy Efciency Grades for
Household and Similar Kitchen AppliancesGB/T 4706.1—2024
Safety of Household and Similar Electrical Appliances—
Part 1: General RequirementsGB/Z 44582—2024
Test Method for Improving Accessibility of Household and
Similar Electric Bread ToastersIndustrialstandards
QB/T 2174—2024Stainless Steel KitchenwareGroupstandards
T/CHEAA 0037—2024Quality Grading Specication for Electric Rice CookersT/ZRCX 020—2024
Quality Grading and "Leader" Evaluation Requirements for
Stainless Steel Burners of Household Gas StovesT/CAS 954—2024
Technical Specifications for Performance Evaluation of
Food Preparation in Baby Food Makers
In 2024, the International Data Corporation (IDC), in collaboration with Volcano Engine, releasedthe White Paper on the Application of Large Models: Action Guide for Corporate AI Transformation.Supor's AI-Driven "Home Food and Health" IoT Scene Ecosystem was featured as one of the practicalapplication cases, providing a valuable reference for AI transformation in traditional manufacturing.
CaseSupor's AI-Driven Innovation
Supor's Participation in Industry Associations (Partial)*
Organization NamePosition Held
China National Hardware AssociationCouncil Member UnitChina Household Electrical Appliances Association RiceCooker Professional Committee
Chairman Committee Member UnitChina Household Electrical Appliances AssociationKitchen Appliances Professional Committee
Committee Member UnitChina Electrical Equipment Industry AssociationIndustrial and Domestic Electrical Appliances Branch
Vice Chairman UnitShanghai Association of Food Contact MaterialsCouncil Member UnitChina Daily Necessities Industry AssociationCommittee Member UnitChina Association for StandardizationVice Chairman UnitChina Energy Conservation Association Green andEfcient Energy-Using Products Professional Committee
Vice Chairperson Committee Member UnitChina Gas AssociationCommittee Member UnitChina Household Electric Appliance Research Institute
Member of the HomeGPT Committee for
Smart Home Families
Vice Chairman of the Smart Home User
Research Committee*Includes Supor Co., Ltd. and its subsidiaries
As aparticipant
As aparticipantAs theorganizerNational standardsIndustrial standardsGroup standardsTotal
International standards
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Appendix
Compliance and IntegrityOperations
2.2 Product Quality
Quality Management SystemSupor has established a quality management organizational structure led by the headquarter' Product Quality and ServiceCommittee, with collaborative management by business units and concrete implementation by each production base. The Companyregularly convenes meetings to assess the completion of quality performance indicators, review and monitor the operation of qualitysystems and product quality performance, continuously driving improvements in product quality.Each business unit and production base at Supor strictly adheres to standardized product quality and safety management processes.A series of system documents have been established for various stages, including new product development, procurement,production, testing, logistics, and non-conforming product control. These documents include the Product Design and DevelopmentReview System, the Management Rules for Product Safety Risk Prevention and Control, the Key/Important Production ProcessesManagement System, the Product Management Manual, the Finished Product Inspection Guidelines, the Product Control Measuresfor Humid Seasons, the Non-Conforming Product Control Procedures, and the Product Recall System. During the reporting period,each production base continuously evaluated the effectiveness and comprehensiveness of various systems. Over 100 documentswere revised or issued to align with production and operational requirements.All Supor production bases have passed the certication of the ISO 9001 Quality Management System. Additionally, each productionbase has obtained external certications such as the CB system, 3C, GS, NFS, CE, PSE, KC, S-MARK, ETL, UL, and CSA, tailoredto their respective product types and target markets.
During the reporting period, Supor's product quality and qualitymanagement practices garnered multiple external accolades.The Hangzhou Base was awarded as a QualityTrustworthy Enterprise during China's 2024
"Quality Month" Campaign
Issuing Authority:
China Association for Quality InspectionThe “Horizontal Top-Intake Air Fryer” from the
Small Domestic Appliance (SDA) BusinessUnit was awarded the 2023 “Zhejiang ProvinceManufacturing Excellence” award
Issuing Authority:
Economy and Information TechnologyDepartment of ZhejiangThe "Built-in Domestic Gas Cooker"from the Large Kitchen AppliancesBusiness Unit received the ZhejiangManufacturing Certication
Issuing Authority:
Zhejiang Made International Certication Alliance
The "Titanium-Iron Uncoated Non-StickWok" from the Cookware Business Unitwas awarded the "Hubei High-Quality
Product" in 2024Issuing Authority:
Hubei Provincial Administration for Market
Regulation
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Appendix
Compliance and IntegrityOperationsQuality Risk ManagementSupor strictly implements the established product quality and safety management systems, identifying, controlling, and addressing qualityrisks throughout the entire lifecycle of products to ensure compliant and safe, high-quality offerings for consumers.
Handling of Quality DefectsSupor has established a robust mechanism to address product qualityissues. Each business unit and production base has developedinstitutional documents, including the Product Recall System, theMarket Quality Incident Handling Management Procedures, and theAnalysis Process for Returns of Defective Sample Machines DuringInitial Launch of New Products. These documents ensure closed-loop management of quality and safety incidents. During the reportingperiod, the Company did not experience any product recall incidentsrelated to quality or safety issues.
Supor Product Quality Incident Handling Process
Product emergency handling(Isolation, Quarantine, Recall)
Risk assessment
Cause identication
Improvement plan (technicalplan, management plan,preventive and control plan)Experiences summarizedand feedback provided to the
after-sales and marketing
departments
Verication and conrmation
Information feedbackData and sample analysis
To enhance product quality risk management and improve quality and reliability, Supor's productionbases have continually enhanced their product testing capabilities. They are equipped with a varietyof advanced detection equipments and accredited laboratories. During the reporting period, theWuhan Base added capability in metallographic analysis testing; the Hangzhou Base expanded itscapacities for pressure cooker burst pressure testing, tumbler testing, and thermal shock testing;and the Shaoxing (Binhai New Area) Base obtained its rst UL witness laboratory qualication.
Technical Assurance
Control Measures
Source ControlStringent reviews of design, process regulations, and material selection are conducted during the product design phase to ensurecompliance with quality requirements and standards;Quality assurance agreements are signed with suppliers and rigorous inspections of raw materials are performed during the rawmaterial procurement stage.Process Control
Strict production management procedures, process controls, equipment maintenance protocols, and personnel training programsare implemented as part of quality assurance measures during the manufacturing stage.
Inspection Guarantee
Raw materials, production processes and nished products are inspected through internal testing and outsourcing testing;A new product experience system has been established to evaluate the quality and user experience of new products acrossdifferent regions and environments.Defective Product Handling
Root cause analysis is conducted for defective products, and rework or scrapping is handled in accordance with managementprocedures.Continuous Improvement
Internal audits and management reviews are implemented, improvement plans are formulated to pursue the continuousenhancement of quality management.
Supor's Quality Risk Control Measures
We operate
China National Accreditation Service(CNAS) laboratories
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Appendix
Compliance and IntegrityOperationsQuality Culture ConstructionSupor is committed to fostering and promoting a quality culture, enhancing overall quality risk awareness through regular events such as Quality Month, quality training, and knowledge competitions, whilestrengthening the capabilities of employees in quality-related positions.
Additionally, Supor encourages all employees to submit suggestions for improving operations and production management, and rewards those who make outstanding contributions.
Internal training: quality management system and standards, product certication and system management, quality risk management, initial product inspection and gauge usage, safetyrequirements for household and similar electrical appliances, etc.
External training: international trade standards for home appliances, comprehensive quality management for suppliers, advanced product quality planning, on-site quality issue analysisand resolution, etc.Quality Month activities: quality knowledge competitions, quality debates, case studies on quality failures, company-wide collection of latent quality clues and suggestions, etc.Daily Trainingand Activities
Certication training: internal auditor certication, skilled worker quality training, calibration technician certication, engineer training camp
Professional
TalentDevelopment
MSA evaluation training, OQC testing tool examination, quality inspection skill competitionsSkillUpgradingAssessment
Quality Inspection Skills Competition at the Hangzhou BaseEngineer Training Camp at the Yuhuan BaseTraining by an External Institution at the Wuhan BaseQuality Training at Shaoxing (Binhai New Area) Base
Quality Culture Initiatives Implemented at Various Production Bases in 2024
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Appendix
Compliance and IntegrityOperations
2.3 Responsible Marketing
Supor actively practices responsible marketing by rigorously enforcing compliance inpromotional management. This is achieved through measures such as system establishment,routine reviews, special inspections, and employee training. We have established theGuidelines for Advertising Material review, and we have developed rules for patent-related promotions, providing compliance guidance to business units during the creationand placement of advertising materials. These efforts are designed to eliminate false,exaggerated, or misleading advertising, ensuring that consumers receive complete, objective,and truthful information.On the basis of self-examination by business units, the Company ensures compliance ofmarketing activities through legal review and targeted spot checks.
To continuously enhance the marketing compliance awareness of business departments,Supor provides both online and ofine training and tests on the Advertising Law and casestudies of advertising violations for employees in marketing-related positions. The Companyalso conducts specialized interpretations of the newly effective Interim Regulations on Anti-Unfair Competition in Online Environments. Additionally, a compliance communication grouphas been established to keep stakeholders informed about the latest compliance updates,fostering a transparent and ethical atmosphere in advertising and promotion.
While strengthening our marketing compliance awareness, we also extend compliance requirementsto our advertising material service providers. We develop specialized courses for service providers andconduct training programs for them, incorporating participation in these training sessions as one of the KPIassessment criteria for service providers. This ensures that marketing compliance is effectively implementedthroughout the entire service chain.
Supor's 2024 Responsible Marketing Training Overview
CategoryTopicParticipationBasic Courses
Compliance Risk Alerts under the NewAdvertising LawCase Studies on Advertising Violations andCompliance Recommendations
The cumulative numberof training participationswas
Service ProviderTraining
Key Considerations for CompliancePromotion
The cumulative number ofemployees who participatedexceeded
SpecializedTraining
Analysis of the Interim Regulations on Anti-Unfair Competition in Online EnvironmentsCase Studies on Advertising ViolationsExperience Sharing from OutstandingDepartments
The cumulative number oftraining and assessmentparticipations reached
Conduct random checks on ad detail pages duringmajor promotions and on International Consumer RightsDay (March 15). Communicate compliance-focusedpromotional points through classic case presentationsand experience-sharing sessions.
Identify risk points in marketing promotional materials byexamining their compliance.
Legal review
Spot checks
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Appendix
Compliance and IntegrityOperations
2.4 Customer Services
Quality Customer ServiceSupor adheres to a consumer-centric service philosophy, strictly complying with the requirements of laws and regulations such as theLaw of the People's Republic of China on Protecting Consumers' Rights and Interests, to comprehensively safeguard customer rights andinterests. We provide meticulous and diversied services to continuously enhance user experience and satisfaction.Customer service departments have been established in each business unit, supported by professional customer service teams, repairtechnical support, remote engineers, and other resources. To standardize the customer service process, we have established policies andstandards, including the Electric Appliance After-Sales Service Policy, After-Sales Service Norms and Execution Standards, and LayoutRequirements for Repair (Mail-In Repair) Service Outlets. During the reporting period, we formulated and updated the Supor ElectricalAppliances After-Sales Service Policy 2024 and related service standards, further safeguarding customer rights and ensuring qualityservices through policy commitments and strategic deployment of service providers.Building on professionalized service processes, we continue to develop proactive service capabilities, optimizing customer serviceexperiences in terms of service capability and quality, service transparency, and service exibility.
In 2024, the company continued to advance regional adjustmentsand optimization of service outlets, actively building a national jointunied warranty, efcient and convenient after-sales service system.
To provide consumers with more convenient and efcient repairservices, we offer mail-in repair service that enables them toaccess after-sales support without leaving their premises. By theend of 2024, we have set up 30 mail-in repair centers and 153mail-in service points.
Supor After-Sales Service Network
After-Sales Service Outlets
1,825Service Personnel Nearly
5,000SmallDomesticApplianceProducts
After-Sales Service Outlets
1,932Service Personnel Over
1,900CookwareProducts
After-Sales Service Outlets
1,936Service Personnel Over
5,000LargeKitchenApplianceProducts
Honors and Awards
Adhering to the service tenet of "User ExperienceFirst", Supor earned the 2024 JD After-SalesCraftsmanship Service Award.Measures for Optimizing Customer Service
Each business unit formulates after-sales warranty policies as required and introduce additional policies, suchas out-of-warranty depreciation handling and extended warranty services, based on product categories, makingafter-sales handling more exible and diverse;Optimize the after-sales service process by promoting collaborative courier service for pick-up with packagingfor repair, and implementing insured exchange for new categories with high damage rates.Optimizing
ServiceMeasures
Establish a visual query system for repair progress, enabling users to check the repair status of their productsthrough the Company’s ofcial WeChat accounts or SMS;For out-of-warranty repair charges, service providers are required to display transparent pricing on visible signsat their stores, ensuring progress-trackable repairs;Conduct manual audits of maintenance orders and follow up on service outcomes via 400 calls to enhanceservice level based on feedback evaluations.StrengtheningCustomer Trust
Establish service tracking and node overtime warning mechanisms to improve service timeliness.
Implement process assessments on service timeliness, user satisfaction, 1-hour response rate, and orderrecording standards of service providers. Introduce a service satisfaction reward system for outlets toincentivize continuous improvement in customer service quality;Conduct themed training sessions for client personnel on product knowledge, communication skills, andbusiness processes. Arrange face-to-face Q&A sessions between customer service staff and base engineers tocomprehensively enhance service levels;
Ensuring
Service
Quality
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsDiversied ServicesSupor persistently develops a comprehensive user operations matrix, employingrened user lifecycle management strategies to foster positive interactions withusers across all stages—pre-sale, during-sale, and after-sale. By integratingpublic and private channels, Supor delivers a diversied range of professionalservice. Beyond the traditional 400 hotline service, we actively provide onlineservices, including product guidance, installation, and repair requests, to tens ofmillions of consumers through the Supor ofcial WeChat mini-program.
In 2024, we continued to enhance the value-added services and after-sales functionalities of the Supor mini-program,aiming to boost user engagement and enhance recognition of our products and services.
Entry points for trade-in and cleaning services have been added on the CustomerService Hall page, further enhancing the after-sale service experience for users.After-SaleServices
Supor Mini Program E-Recipe Poster
Introduced a new video operation manual feature, encompassing 642 video manualscovering 544 models. Users can simply scan product-related QR codes to viewinstallation, usage, and maintenance videos, bypassing lengthy textual instructions andfacilitating quicker comprehension and usage.Added 32 themed inspiration content sections and 252 exclusive electronic recipes,covering core product categories across major business units. These additions helpusers utilize products more efficiently and enhance cooking productivity. During thereporting period, the cumulative visits to the themed inspiration content and electronicrecipe sections exceed 880,000.Value-Added
Services
Supor's Diversied Customer Service Matrix
Pre-SaleDuring-SaleAfter-Sale
Collect and analyze consumer demands forproducts and services, then provide feedback toproduct development and after-sale teams to formimprovement and enhancement plans.Weibo, WeChatService Accounts,Video Accounts,RedNote, Bilibili,etc.Mini Programs andOfcial CorporateWeChat
Leverage advanced data management systems,such as customer data platforms and marketingautomation tools, to offer product usage, maintenanceadvice and product recommendations, deliveringconsumer - centric, attentive service.
Productrecommendationsand installationservices
Product usageinstructionsand value-added services
Trade-ins,cleaning, andmaintenanceservicesPrivate channels
Public channels
By the end of the reporting period,
With an additional
million members across all channels. Thisfurther enhances the user experience.
tens of millions
5.9
Supor’s brand membership had reached
Innovative and High-Quality Products
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Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsAmplication of Customer Satisfaction
To enhance customer satisfaction, we actively listen to customer feedback through various channels, including phone follow-ups, satisfaction monitoring on e-commerce platforms, market visits, and other methods togather customer insights. Additionally, we continue to advance our Voice of Customer (VoC) project. In 2024, we strengthened the relationship between the brand and its users through private channel operations. Bycollaborating with loyal customers, we conducted a series of user surveys, feedback collection initiatives, and co-creation activities both online and ofine.
In August 2024, through self-media and community channels, we selected 30 highly loyal users from nearly a thousand applicants, representing various industries and age groups, to participate in an ofineroundtable co-creation event. During the event, they engaged in a three-hour in-depth co-creation session with brand representatives, discussing brand perception, category awareness, and product-relatedtopics. This not only strengthened the bond between the brand and its users but also provided the brand with substantial suggestions.
CaseRoundtable Brand Co-Creation Event
Supor has established a standardized workow for handling customer complaints, offering multiple feedback channels including e-commerce platforms, service outlets, contact centers, and WeChat customerservice. Dedicated personnel are assigned to manage each complaint channel, ensuring that all feedback is received and processed promptly. Additionally, we coordinate with relevant departments to swiftly providecustomers with resolution plans.
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
To build a sustainable and resilient supply chain, we integrate oursuppliers' environmental and social responsibility performanceinto our admission and management processes. We require safeworking conditions from our suppliers, strictly prohibit forced laborand child labor, fully protect employee rights and interests, andadhere to the highest standards of business ethics. Additionally,we collaborate with suppliers to explore responsible and greenprocurement practices, driving progress toward a sustainable andenvironmentally friendly future.
SDGs Addressed in This Section
Sustainable SupplyChain
SDGs Addressed in This Section
3.1 Stable Supply
3.3 Green Supply Chain
3.4 Traceability and Conict Minerals
3.5 Suppliers' Integrity and
Business Ethics
3.2 Responsible Procurement
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
3.1 Stable Supply
Supor has established a supplier management framework that covers supplier admission, performanceevaluation, tiered management, and ongoing risk monitoring through a series of systems, including theSupplier Management System, Procurement Control Procedures, and Quality Assurance Agreement.Through this management framework, we have built a stable and efcient supplier base, fostering long-term, mutually benecial, and win-win partnerships. During the reporting period, our business divisionsengaged with over 900 primary suppliers and conducted 280 supplier audits*.The Company adheres to a "quality rst" criterion for supplier admission, rigorously reviewing supplierqualifications while emphasizing environmental protection and social responsibility to ensure thesustainable development of the supply chain. During the supplier admission process, an audit teamcomposed of personnel from departments including quality control, research and development,procurement, nance, and more evaluates suppliers using a multi-dimensional assessment system.The evaluation results are divided into four ratings based on scores: Qualified, Qualified withImprovement Required, Disqualied for Re-evaluation, and Disqualication.
Supor conducts monthly and annual evaluations for its suppliers. Key suppliers with regular shipmentsundergo monthly performance evaluation covering critical dimensions such as quality, delivery,project management, and cost. The evaluation results directly inuence their tiering and the depth ofcollaboration. The evaluation system is categorized into four levels: A, B, C, and D. Suppliers ratedC or D must take corrective actions within a specied timeframe. Repeated C/D ratings may result inpenalties such as order transfers or disqualication. Dynamic monthly performance evaluations ensurecontinuous improvement among suppliers, enhancing overall supply chain efciency.
Meanwhile, Supor conducts annual risk preventionassessments for its suppliers. For suppliers identifiedwith operational risks, the supplier management team orthe procurement department carries out risk assessmentreviews. The supplier risk assessment covers fivedimensions: financial risk, quality risk, business risk,competitive risk, and social and environmental risk.Based on the assessment results, correspondingmeasures are implemented to mitigate potential risks.
Eligible suppliers also undergo annual comprehensive assessments, which consolidate the resultsof monthly performance evaluations to identify and honor outstanding suppliers with rewards andrecognition. Reward measures include prioritized order allocation, technical support, and favorablepayment terms, stimulating supplier motivation and improving cooperation quality. The annualcomprehensive evaluation thoroughly examines supplier performance, fostering a survival-of-the-ttestenvironment to ensure the realization of the Company's long-term strategic objectives.
CompetitionBusiness
FinanceQuality
Socialrespon-sibilityRiskEvaluate
Dimensions
for Suppliers
Supplier Risk Assessment Dimensions
Risk Assessment Conclusion and
CountermeasuresConduct at least one on-site inspection or writteninvestigation of suppliersevery six months.Highrisk
Conduct one on-siteinspection or writtenreview of suppliersannually.
Mediumrisk
Conduct one on-siteinspection or writtenreview of suppliers everytwo years, as necessary.
Lowrisk
Monthly Performance Evaluation System of the Small Domestic Appliance (SDA) Business Unit
Supplier Admission Evaluation Dimensions
Quality management systemsand environmental and socialresponsibilities
Procurement Management
Quality Management
Design ManagementDelivery capacityProduction process management
SupplierAdmissionEvaluationDimensions
*Note: Audits include new supplier qualication audits, annual audits for critical suppliers, and other major audits. This scope excludes routineperformance evaluations and assessments of suppliers.
Market qualityNew product qualityProduction plan achievement rateAfter-sales components achievement rate
QualityDelivery
CostDimensions
Inspection qualityQuality cooperation
Cost controlProcurement cooperation
ProjectManagementTechnological innovationDevelopment progress
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Appendix
Compliance and IntegrityOperations
The Company strictly adheres to international human rights regulations and labor standards, ensuring that every employee within the supply chain works in a fair and secure environment. To this end, Supor followsthe Group's unied Responsible Sourcing Charter, which explicitly mandates suppliers to comply with the United Nations Global Compact, the CECED Code of Conduct, the Universal Declaration of Human Rights,and the conventions of the International Labour Organization (ILO). The Company is committed to maintaining practices free from forced labor, child labor, and excessive working hours, while ensuring wages meet orexceed the local minimum wage. Additionally, suppliers guarantees workers' health and safety, promotes non-discrimination, upholds freedom of association, and ensures that its business activities do not harm theenvironment.Supor conducts regular reviews to ensure that suppliers strictly comply with the provisions of the Responsible Sourcing Charter. These reviews may include written investigations or involve commissioningprofessional rms to conduct on-site assessments and audits. In the event of any violations, Supor will, according to established procedures, require the supplier to submit an improvement plan and monitor theimplementation of the plan. Supor reserves the right to terminate the partnership if the supplier is found to be in signicant violation or fails to address non-compliance issues.Furthermore, the Company regularly conducts Workplace Conditions Assessment (WCA) audits on suppliers to evaluate their workplace conditions, labor rights protections, environmental management practices andother social responsibility fulllment.
3.2 Responsible Procurement
Supor attaches great importance to the ESG levels across the entire supply chain, extending ESG management into the supply chain. In the supplier admission phase, we have established environmental and socialresponsibility risk assessment criteria to foster a more responsible supply chain. During the reporting period, no suppliers were eliminated or had their cooperation terminated due to environmental protection andsocial responsibility-related issue.
Example of Environmental and Social Responsibility Criteria for Supplier
Social responsibility
Labor Rights:
Verify whether suppliers engage in practices such as child labor, underage labor, forced labor, prisonlabor, debt bondage, or unequal contractual labor. Additionally, ensure there are no instances ofsexual, psychological, physical, or verbal harassment, abuse, intimidation, or bullying.
Environmental Monitoring:
Conrm that suppliers obtain environmental monitoring reports on schedule and conductregular monitoring of the company’s "three wastes" and noise levels.Occupational Health Examinations:
Confirm that suppliers conduct pre-employment, during-employment, and post-employmentoccupational health examinations for workers exposed to potential occupational hazards.
Hazardous Chemicals Management:
Ensure that suppliers properly manage hazardous chemicals and their waste. Verify thatthere have been no environmental complaints or incidents in the past year.Special Equipment Management:
Verify that suppliers have registered their special equipment and conduct regular inspections. Ensurethat operators of special equipment hold valid operational certicates and that adequate personalsafety protection measures are in place.
Environmental Impact Assessment:
Verify that suppliers have obtained an Environmental Impact Assessment report asrequired by regulations.Training Program:
Verify that suppliers have established education and training procedures and plans, implementedin phases and levels. These plans should cover quality, environment, and safety topics, includingorientation, on-the-job, pre-job, job transfer, and department-specic training.
Document Management:
Conrm that suppliers have a document management procedure in place to effectivelymanage quality, environmental, and safety-related documents and information records,including external documents.
Environmental
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
During the reporting period, the Company alsoorganized multiple cross-business unit and cross-base procurement carbon reduction workshops.Procurement teams from various businessunits and bases actively engaged in collectivediscussions to map out carbon reduction strategiesand share best practices in supplier management.Meanwhile, we also promoted green practicesamong suppliers during our daily interactions andkey meetings, ensuring they fully understand thebackground and value of carbon reduction efforts.This paved the way for subsequent supply chainemission reduction initiatives.
Scope 3 Carbon Reduction Action Workshop
The Supplier Conference
In June 2024, the Procurement Department of Supor's SDA Business Unit organized a SupplierConference. During the conference, we promoted and shared knowledge on ESG, CSR, andthe "Dual Carbon" goals with our suppliers, aiming to enhance their overall understanding ofthese concepts, as well as the carbon emission reduction roadmap under Supor's Scope 3procurement. This effort lays a solid foundation for subsequent actions to encourage suppliers toreduce carbon emissions.
Case"Dual Carbon" Goals Promotion at the Supplier Conference of the SDA Business Unit
3.3 Green Supply Chain
With the global focus on sustainable development intensifying, building a green supply chain hasbecome a critical strategy for businesses to achieve a win-win balance between environmentalresponsibility and commercial value. In 2024, Supor's parent company has committed to reducingScope 3 carbon emissions by 25% compared to 2021 levels by 2030—a target validated by theScience Based Targets initiative (SBTi), Supor will actively promote the achievement of this target.In 2024, Supor actively advanced the development of a green supply chain by conducting acomprehensive review of supply chain carbon emissions, carrying out carbon inventory and datastatistical analysis, organizing procurement carbon reduction workshops, and promoting greeninitiatives among suppliers, thereby laying the groundwork for subsequent carbon reduction efforts.The company's Green Supply Chain initiative involves conducting a systematic review of carbonemissions across the supply chain. During the reporting period, we distributed carbon emissionsurveys to our major suppliers, examining their energy structures, carbon emission data, andintentions regarding carbon reduction efforts. This process ultimately helped us identify pilotsuppliers for carbon reduction initiatives.During the reporting period, the Company engaged a third-party professional agency to conductcarbon inventories for suppliers representing 60% of our finished goods procurement, using2021 as the baseline year for carbon reduction. Meanwhile, the Company also conducted carbonemission data analysis for these suppliers during the 2022-2023 period. Through these efforts, wehave gained a clearer understanding of the carbon emissions within our supply chain, laying a solidfoundation for subsequent development of practical carbon reduction measures.
Supplier Carbon Inventory Project Certicate
Innovative and High-Quality Products
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EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsTraceable Raw MaterialsTo ensure the traceability of raw material sources and guarantee quality, Supor has established araw material traceability policy. Taking the Cookware Business Unit as an example, correspondingtraceability standards have been formulated based on the importance of raw materials and deliverymethods. By designating secondary suppliers, we can trace the certified origins of raw materialssuch as glass, phenolic molding compound, and silicone. For recycled aluminum, we maintaindetailed ledger records, including key information like its source, quantity, and quality, and conductsemi-annual spot checks to verify the accuracy of these records. For the recycled stainless steel, werequire each batch of material to be accompanied by a quality warranty, which is strictly reviewed bythe quality management department to ensure compliance with corresponding quality standards andrequirements. Upon approval, we securely store the quality warranty for subsequent verication.Management of Conict MineralsSupor has implemented a stringent review process for the mineral sources of its new suppliers. Werequire primary suppliers to trace back to the source of the minerals and conduct inquiries in detail viaemail with their upstream suppliers to ensure the accuracy and comprehensiveness of the information.During on-site assessments, we directly inquire about the details of the mineral sources from thesuppliers. Additionally, we mandate that relevant suppliers sign declarations committing to the non-use ofconict minerals, thereby further ensuring compliance and ethical responsibility within the supply chain.We have established a Conflict Mineral Tracking Sheet to document and monitor suppliers' mineralsourcing information, enabling the timely identication and resolution of potential issues.During the reporting period, the SDA Business Unit conducted an in-depth investigation into upstreamsupply resources, with particular attention to raw materials potentially involving conict minerals. Afterstringent scrutiny, it was conrmed that these raw materials, when used in PCBA (Printed Circuit BoardAssembly) and electrical components, did not originate from any conict regions.We have further expanded the implementation scope of responsible procurement, extending themonitoring of conict minerals to the procurement of core metallic raw materials such as aluminumingots and stainless steel. During the reporting period, we conducted a review and research on theusage of raw materials, including aluminum ingots, in areas of current dispute, and required suppliersto provide corresponding compliance declarations. All pertinent suppliers have affirmed that theirupstream supply chains are free of conict minerals and pose no risks of disputes, and they haveprovided compliance declarations. In the future, we will continue to closely monitor the issue ofconict minerals and further rene our conict minerals management system.
3.4 Traceability and Conict Minerals3.5 Suppliers' Integrity and Business Ethics
To enhance transparency and standardization in the supply chain, the Company has establisheda stringent supplier integrity cooperation mechanism. All procurement personnel and suppliers arerequired to sign the Letter of Commitment to Honesty and Self-Discipline/Responsible ProcurementCharter, pledging to comply with relevant laws, regulations, and company policies. The Companyhas established diverse reporting channels to facilitate timely reporting of any misconduct by anystakeholders. To increase suppliers' awareness of sustainability issues and enhance their riskmanagement capabilities, we regularly host supplier communication conferences. These conferencescover topics such as anti-bribery and anti-corruption, ensuring that suppliers fully understand andimplement integrity requirements.
During the reporting period,
of supplier have signed the Letter of Commitment for Honesty and Self-discipline/Responsible Procurement Charter.100%
Multiple Whistleblower
ChannelsOnline: reporting e-mail jubao@supor.com or other channels;Offline: report submissionthrough letter mailing andother ofine channels.
Regular promotion andtraining activities
Regular emphasis on integrity andanti- corruption through platformannouncements, encouragingsupervision and reporting, anddisseminating integrity commitmentletters to all suppliers;Organizing various thematic trainingsessions for suppliers.
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
Supor consistently practice environmental responsibility as a coreprinciple of its sustainable development. The Company strictly adheres toenvironmental protection regulations, employs advanced processes andeco-friendly materials, effectively controls environmental pollution, andactively aligns with the nation's "Carbon Peaking and Carbon Neutrality"strategic goals. Additionally, we proactively explore circular economicmodels, improve product recycling efficiency, and establish closed-loop systems for efcient resource utilization. In resource management,Supor emphasizes efcient energy management, implements intelligentsystems, and promotes sustainable development, contributing to agreener future for our planet.
SDGs Addressed in This Section
Environmental Responsibility
4.1 Climate Change and Low
Carbon Development
4.3 Resource Management and
Circular Economy
4.2 Environmental Compliance and
Pollution Reduction with Enhanced Efciency
Innovative and High-Quality Products
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EnvironmentalResponsibility
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Appendix
Compliance and IntegrityOperations
4.1 Climate Change and Low Carbon Development
Management Framework
In response to the escalating climate crisis, Supor refers to the disclosure recommendations andframework of the Task Force on Climate-Related Financial Disclosures (TCFD), proactively identifyingrisks and opportunities related to climate change, and developing corresponding measures based onthese ndings.Supor continuously improves its internal management mechanisms and approaches, enhancing theeffectiveness of its climate change management. The Company manages climate-related issuesthrough the establishment of an ESG governance framework, integrating climate response into itscorporate strategy. The Supplier Carbon Management Working Group, Eco-Design Working Group,and other working groups under the ESG Committee are responsible for the daily management andimplementation of climate-related risks and opportunities, driving various departments to identify risksand opportunities associated with climate change and to take responsive measures.
Climate Risk and Opportunity IdenticationSupor proactively identifies potential climate-related risks and opportunities that may impact theCompany, taking into account both external environmental changes and internal development status,and actively implements appropriate response measures. For Climate Change Risk and OpportunityAnalysis, see the appendix.Climate Indicators and TargetsTo better respond to climate change and mitigate the negative environmental impact of businessactivities, Supor has established a strategy for energy conservation and carbon reduction. Thisstrategy focuses on three main areas to continuously drive the implementation of energy-savingand emission-reduction measures across its production bases, ensuring the fulllment of emissionreduction targets.In 2024, Supor's parent company has committed to reducing Scope 1 and 2 carbon emissions by42% compared to 2021 levels by 2030—a target validated by the Science Based Targets initiative(SBTi). Supor will actively participate in the achievement of this target, by promoting energyconservation and consumption reduction efforts, thereby lowering carbon emissions generated duringoperational and production processes.
Note: 1. In accordance with the principle of materiality, the basic statistical scope covered in the table includes the six major R&D andmanufacturing bases in Yuhuan, Hangzhou, Shaoxing (Binhai New Area and Keqiao District), Wuhan, and Vietnam. The calculation methodologyadheres to the Greenhouse Gas Protocol published by the World Resources Institute (WRI) and the World Business Council for SustainableDevelopment (WBCSD).
2. Scope 1 greenhouse gases include emissions from the combustion of natural gas, gasoline, diesel, liqueed petroleum gas and liqueed
natural gas, plus emissions from leaks of refrigerants, septic tanks, and carbon dioxide re extinguishers. Emission factors are derived from theGuidelines for Greenhouse Gas Emission Accounting and Reporting in Mining, Land Transportation, and Other Industrial Enterprises (Trial) andthe Intergovernmental Panel on Climate Change (IPCC) Sixth Assessment Report (AR6); Scope 2 greenhouse gases account for emissions frompurchased electricity, with emission factors referenced from the Announcement on the Release of Carbon Dioxide Emission Factors for Electricityin 2022 released by the Ministry of Ecology and Environment and the National Bureau of Statistics of the PRC.
3. During the reporting period, scope 3 emissions only cover category 1: carbon emissions generated from purchased goods and services.
IndicatorUnit2024
Total consumption of purchased electricityGWh
216.0
Total green electricity generated and consumed on-siteMWh6,094.2Total consumption of natural gas10,000 m
604.7
Total consumption of petrol10,000 L
13.4
Total consumption of diesel10,000 L
4.4
Total consumption of liqueed petroleum gastons
634.8
Total consumption of liqueed natural gastons4,232.4Greenhouse gas emission (Scope 1)tCO
e27,727.2Greenhouse gas emission (Scope 2)tCO
e115,890.9Greenhouse gas emission (Scope 1 + Scope 2)tCO
e143,618.1Greenhouse gas emission (Scope 3)tCO
e2,731,814.8
The Company's energy consumption and carbon emissions during the reporting period are as follows:
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Shaoxing (Binhai New Area) Base Environmental Protection Poster
4.2 Environmental Compliance and Pollution Reduction with Enhanced Efciency
Environmental ManagementSupor strictly adheres to the Environmental Protection Law of the People's Republic of China and other national laws and regulations, aswell as the requirements of local regulations in the regions where it operates, and continuously improves its own environmental managementmethods and systems. As of the end of the reporting period, all major production bases have passed the certification of the ISO 14001Environmental Management System. Based on the ISO 14001 Environmental Management System, the Company has established internalprocedures at the base level, including the Environmental, Occupational Health and Safety Operational Control Procedure, the EnvironmentalManagement Control Procedure, and the Environmental, Occupational Health and Safety Objectives and Management Program. Thesemeasures are designed to continuously improve the environmental management system.Supor actively promotes the "green ofce" environmental concept and a low-carbon lifestyle. The Company is committed to creating a greenofce environment through practical actions and building an environmental culture.The company implements a range of environmental protection training programs designed to enhance employees' knowledge and awarenessin this area. These initiatives encompass corporate environmental awareness sessions, training on solid waste management, and the displayof ESG posters. Furthermore, to engage employees more effectively, the Company holds environmental knowledge contests to spreadenvironmental protection information.
We adopt energy efcient ofce equipmentand shared ofce devices to reduce idlenessand enhance efciency.
During the reporting period, the total investment inenvironmental governance and protection is
31.4
million.
We encourage low-carbon practices in theworkplace, such as turning off lights andair conditioners when they are not in use,andensuring complete power-off duringnon-working hours.We promote remote communication andonline meeting formats toreduce businesstravel and lower energy consumption.
We promote paperless and electronicofce practices, advocate for double-sidedprinting, and encourage employees toconserve paper.
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperationsThe company also vigorously advocates for sustainable lifestyle among its user base, integrating the principles ofgreen living into consumers' everyday activities and festive occasions. For example, in April 2024, coinciding with WorldEarth Day, the company launched a "Sustainable Living" campaign on Weibo and WeChat. By introducing the hashtag#LivingInGreen, the initiative encouraged consumers to share their personal environmental philosophies and dailypractices. This effort aimed to raise environmental awareness and promote the adoption of eco-friendly lifestyles.On the occasion of its 30
thanniversary, Supor showcased its classic products,along with precious photos and videos from the past three decades, whichwere collected through various channels. This exhibition allowed the Company,together with its employees and partners, to reect on the challenging journey ofits development over the past thirty years.The Company specially scheduled the unveiling ceremony of the exhibitionon World Earth Day to convey to employees the importance of sustainabledevelopment for the brand. Additionally, the Company distributed eco-friendlybags, water bottles, and other related items to encourage employees to reducethe use of plastic bags and bottled water.
"World Earth Day" Photo Booth
"Carry Green, Contain Health"—Supor's
Eco-Friendly Kit for World Earth Day
Plantable "Wish Seed Cards"
Arbor Day Campaign on SuporOfcial WeiboWorld Earth Day Campaign on
Supor Ofcial WeiboSupor Mini Program Shares "Low-Carbon
Living Tips" with Consumers
Case
Unveiling Ceremony of Supor's 30th Anniversary Special Exhibitionand World Earth Day Event
Innovative and High-Quality Products
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Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsPollution Prevention and ControlEach Supor production base strictly adheres to the laws and regulations of the People'sRepublic of China, including the Environmental Protection Law, the Air PollutionPrevention and Control Law, the Water Pollution Prevention and Control Law, andthe Law on the Prevention and Control of Environmental Pollution by Solid Waste. Incompliance with these regulations, the Company has established clear and specificmanagement requirements for various emissions and wastes, such as wastewater,exhaust gases, and factory boundary noise. Self-monitoring is conducted as required,and the results consistently meet the relevant standards. Supor is committed to rigorouslycontrolling the generation and discharge of wastewater, exhaust gases, solid waste, andnoise in its production operations.Wastewater Discharge ManagementSupor actively implements measures to reduce wastewater discharge by establishinga management system based on the Sewage Treatment Station Operation Proceduresat its production bases. This system standardizes sewage treatment processes andensures compliance with discharge permit requirements, thereby minimizing theenvironmental impact of its operations. Currently, the Company's wastewater primarilyconsists of industrial sources, such as cleaning wastewater, dust removal wastewater,spray booth wastewater, and sulfuric acid tank wastewater from oxidation processes,as well as domestic sewage. Supor strictly adheres to relevant laws and regulationsand does not discharge wastewater directly into natural water bodies. Instead, theCompany ensures that wastewater is treated and only released into municipal sewagetreatment plants after the water quality parameters meet the required standards.Supor conducts a classified management system for wastewater, with dischargemonitoring conducted by personnel from various operational bases and third-partyentities. The on-site sewage treatment stations at Supor's major operating basesprimarily utilize environmentally friendly processes, including pre-treatment, pHadjustment, coagulation, and sedimentation. Domestic wastewater is treated in septictanks and disinfected before being discharged into the municipal sewer system.Production wastewater is pre-treated to meet standards at the plant's sewage treatmentstation before being released into municipal sewage networks and treatment plants.Additionally, the Company has established an online monitoring system to enable real-time tracking of wastewater discharge. Regular wastewater testing is conducted byprofessional third-party inspection agencies to ensure compliance. During the reportingperiod, the Company discharged a total of 1,465.4 thousand tons of wastewater.
Exhaust Gas Emission ManagementSupor has established an Exhaust Emission Control Procedures management system to minimize exhaust gas emissionsand ensure full compliance with regulations, thereby preventing atmospheric pollution. The Company's exhaust gas emissionsprimarily originate from various processes, including spray coating, sandblasting, polishing, high-temperature furnaceoperations, injection molding, oxidizing acid mist, cleaning lines, and product sintering during R&D and production activities.The safety and environmental management departments at Supor's various bases are responsible for the daily operation,maintenance, and inspection of exhaust gas treatment facilities. They also commission third-party organizations withprofessional qualifications to conduct regular exhaust gas testing at major operational bases, ensuring compliance withemission standards. Additionally, the Company has installed online monitoring equipment for exhaust gases, which isconnected in real-time to local environmental protection platforms for data uploading. This integration of informationtechnology strengthens the monitoring of exhaust gas emission management, allowing for continuous monitoring and targetedcontrol of pollutant emissions.To signicantly mitigate the adverse environmental impacts of exhaust emissions, the Yuhuan Base implementeda series of advanced purication processes, including water curtain treatment, cyclone spray, and activated carbonadsorption, for the exhaust gases generated in production activities such as polishing dust removal, sand blastingdust removal, coating, and sintering. These measures strictly ensure that particulate emissions in the exhaustgases comply with national standards.
CaseExhaust Gas Purication Equipment at Yuhuan Base
Water Curtain TreatmentCyclone SprayActivated Carbon AdsorptionEmission Outlet
Supor actively optimizes its exhaust gas treatment facilities to providea solid foundation for compliance with emission standards. During thereporting period, Supor's Wuhan base introduced two additional sets ofexhaust gas treatment facilities, significantly improving the efficiency ofvolatile organic compound treatment in exhaust gases. At the Shaoxing(Binhai New Area) base, welding fume purication devices were installedfor the spot welding process, effectively reducing welding fume emissions.
CaseSupor Adds Exhaust Gas Treatment Facilities at Various Bases
Exhaust Gas Treatment Facility
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperationsWaste Product Collection and Disposal
Supor deeply recognizes the signicance of waste management. Strictly adhering to regulatory requirements for waste disposal in its operationallocations, Supor has developed a comprehensive waste management system to standardize waste classication, disposal procedures, and methods.This system encompasses documents such as the Solid Waste Management Regulations, Recyclable Waste Management Process, and WasteControl Management Procedures.The Company rigorously complies with local standards for hazardous waste storage at each operational base, following the waste managementprocess to ensure that the classication, labeling, and record-keeping of hazardous waste abide by applicable laws and regulations. Additionally, Suporcommissions qualied third-party organizations to handle hazardous waste, striving to minimize pollution risks during the disposal process. Duringthe reporting period, the Company revised and rened its internal environmental management system document, the Waste Control ManagementProcedures, expanding the types of hazardous waste based on the latest environmental assessments, and adding requirements for hazardous wasteinbound and outbound registration.Supor's non-hazardous waste primarily includes general waste and domestic garbage. General waste, after being categorized within the factorypremises, was handed over to qualied third-party entities for recycling and disposal. Domestic waste was managed by local sanitation authorities.Supor remains steadfastly focused on improving process optimization and innovation during manufacturing, as well as refining consumablesmanagement. The Company aims to achieve efficient resource utilization and minimize environmental impact throughout the production process.During the reporting period, the Company emitted a total of 2.6 thousand tons of hazardous waste and 23.9 thousand tons of non-hazardous waste.
E-wasteSupor attaches great importance to the responsibledisposal of e-waste, ensuring that the entire treatmentprocess meets the requirements of environmentalprotection and sustainable development. All e-waste isdisposed of in compliance with local laws and regulations,and is not exported to any non-OECD countries. Indaily operations, the Company ensures that discardedelectronic office supplies, such as computers, printers,monitors, projectors, and scanners, are professionallydisposed of by qualified third parties. This ensures thatthese wastes are handled properly.Simultaneously, for e-waste that can be recycled in themarket, the Company entrusts qualied third-party unitsto handle hazardous substances. Valuable materialsare dismantled in compliance with regulations forrecycling. Taking the Shaoxing (Binhai New Area) Baseas an example, the Base employs qualied third partiesto develop detailed standard operating procedures(SOPs) tailored to different types of e-waste. Duringthe dismantling process, materials such as metals,plastics, glass, circuit boards, motors, and powersupplies are categorized, collected, and then transferredto downstream qualified entities for comprehensiveutilization or safe disposal. This approach ultimatelyachieves maximum resource recovery with minimalenvironmental impact.YuhuanBase
By enhancing the utilization rate of coatings, the Base has successfully reduced solid waste per unit product;Old molds have been technologically upgraded to enable recycling, thereby reducing solid waste by 4.1 tons.
Wuhan
Base
For packaging accessory suppliers, reusable turnover boxes are employed to minimize waste paper generation;For production materials, stringent process controls are implemented, and specication-compliant sheets areused to reduce waste metal from processes like edge trimming and tooth cutting.
Waste Reduction Measures
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
4.3 Resource Management and Circular Economy
Energy Management
Supor strictly abides by the requirements of the Law on Energy Conservation of the People's Republic of China and relevant lawsand regulations. The Company formulates and implements internal systems, such as Water and Electricity Saving ManagementRegulations and Rewards and Punishment Measures for Energy Conservation, Consumption Reduction and EnvironmentalProtection Management. Through the implementation of a series of energy-saving and transformation measures, the Companycontinues to explore opportunities for energy savings and consumption reduction, thereby improving energy efciency.
The photovoltaic power generation project at the Yuhuan Base successfullyconnected to the grid and begin generating electricity in November 2023.During the reporting period, the project generated cumulative total of 5.69million kWh of electricity, with 4.97 million kWh effectively consumed,resulting in a reduction of approximately 2,900 tons of carbon emissions.The Vietnam Base officially completed its solar roof retrofit projectin June 2024 and successfully deployed the photovoltaic equipmentsystem. As of the end of the reporting period, a total of 1.22 million kWhof electricity was generated, with 1.13 million kWh effectively consumed,reducing carbon emissions by approximately 572 tons.
Yuhuan Base Photovoltaics
Vietnam Base Photovoltaics
CasePhotovoltaic Progress at Vietnam and Yuhuan Bases
Supor Energy Conservation and Carbon Reduction Key Projects
Actively promotethe deployment ofphotovoltaic facilitiesand reduce carbonemissions through theuse of green energy. Bythe end of the reportingperiod, photovoltaicinstallations andusage have beenimplemented at theYuhuan and VietnamBases. Efforts arealso underway toexpand photovoltaicdeployment acrossother bases.
Renewable Energy
Advance the deployment of DSM (DigitalShop oor Management, an intelligent energymonitoring system). Leveraging the DSMenergy management system, we monitor andanalyze electricity usage data in workshopsand equipment to manage energy consumptionperformance. Additionally, we precisely identifyopportunities for energy optimization, includingimplementing off-peak electricity usage andstatic energy management measures, toachieve rened energy control. As of the endof the reporting period, the Wuhan Base hascompleted the implementation of the DSMsystem. Meanwhile, the Yuhuan, Shaoxing（Binhai New Area）, and Hangzhou Baseshave nished installation and have entered thetrial operation phase.
Digital Energy Monitoring
Energy efciency improvementprojects have been initiated acrossve major areas: operationalmanagement enhancements, high-efciency motor replacements,refrigeration and heating efciencyimprovements, insulation optimization,and waste heat recovery. Theseinitiatives have been implementedat each base. During the reportingperiod, over 70 major projects relatedto energy conservation, emissionreduction, and energy efciencyimprovement were undertaken acrossthe bases, resulting in a carbonemission reduction of more than12,000 tons in 2024.
Energy EfciencyImprovement Projects
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsIn January 2024, the Wuhan Base retrofitted three high-efficiency two-stage air compressors after identifyingsignicant energy-saving potential in its existing air compressors. As a result, the retrot achieved a 29.3% energysaving compared to the previous system. This retrot saved 990 thousand kWh of electricity in 2024, reducing carbonemissions by approximately 583 tons for the year.
During the reporting period, the Yuhuan Base established an energy management dashboard to monitor and effectivelymanage its energy consumption and carbon emissions. The dashboard tracks key energy indicators, including energyconsumption, photovoltaic operation, carbon emissions, and industrial water usage.
CaseEnergy-Saving Retrot of Air Compressors at the Wuhan Base
CaseEnergy Management Dashboard Setup at the Yuhuan Base
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsWater Resource ManagementWe strictly comply with laws and regulations such as the Water Pollution Prevention and Control Law of the People's Republic of China, Marine EnvironmentalProtection Law of the People's Republic of China, and have established internal management systems and measures for water resources, including theEnergy Conservation, Consumption Reduction, and Environmental Performance Management Measures and the Water and Electricity Saving ManagementRegulations. During the Reporting period, Supor has established a water-saving target for 2024, aiming to reduce water usage by 25% by 2030 compared to2021 levels.Our bases have established sewage treatment stations at each of its bases according to its operational needs, implementing measures such as wastewaterrecycling from cleaning lines and FDC, reusing cooling water after re-drilling, maintaining water balance in supply, and using high-precision conductivity metersto monitor water quality and demand on cleaning lines, all aimed at reducing water consumption.Additionally, the Company organizes water conservation promotional activities on an irregular basis. During the reporting period, the Yuhuan Base added 63water-saving labels at water points in restrooms and cleaning lines, and organized company-wide water conservation training. In addition, the company conveneda specialized water conservation improvement meeting for all workshop supervisors and team leaders, clarifying water-saving targets and continuouslymonitoring the implementation progress.During the reporting period, the Company's total water consumption was 2,059.1 thousand tons.
The Paint Sludge SeparatorThe Dry Dust Removal System
In 2024, the Hangzhou Base continued to promote water-saving initiatives at the manufacturing level by transforming its sandblasting dust removalequipment. The Base replaced wet water spray dust removal with a dry dust removal system, achieving an estimated annual water savings of 3,500 tons.Additionally, the Base employed a paint sludge separator, which removes paint sludge from wastewater generated during spraying. This device enableswastewater recycling and reuse, thereby improving the quality of spray painting water and achieving an additional annual water savings of 1,500 tons.
CaseHangzhou Base Water-Saving Project
has implemented over
has implemented
has implemented
water conservation projects
water-saving initiatives
water-saving initiatives
75,000expected to savetons of water per year
21,000expected to savetons of water per year
20,000expected to savetons of water per year
The Shaoxing (Binhai New Area) Base
The aluminum plant at the Yuhuan Base
The stainless-steel plant at the Yuhuan Base
During the Reporting period,
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Green Packaging MaterialsThe Company gives priority to choosing recyclable green packaging materials and continuously optimizes packaging designs through initiatives such aslightweight and plastic reduction, thereby enhancing the circular use of packaging materials. In 2024, over 70 packaging material carbon reduction projectswere implemented across various business units and production bases of Supor. Through measures such as lightweight outer packaging, digitizing andlightweight instruction manuals, optimizing the design of printed packaging boxes, replacing materials with eco-friendly alternatives, applying pulp molding,and reducing non-essential inner packaging, the Company has successfully reduced material usage and lowered greenhouse gas emissions.
In 2024, under its unified deployment, theCompany base proposed an environmentally-friendly packaging plan for ofine channels, aimingto transition product packaging from printed boxesto more eco-friendly kraft paper boxes. This year, atotal of 34 new ofine products adopted kraft paperbox packaging, utilizing over 480,000 kraft paperboxes in total.
CaseOptimization of Ofine Channel Packaging
Use of eco-friendly materials:
The outer packaging utilizesFSC-certied paper, and thepackaging printing employsenvironmentally friendly soy-based ink.
CaseSupor Mini Enamel Pot Green Packaging
Through optimized box design, reduced gaps between printed boxes and cartons, decreased use of separators, smaller carton sizes,fewer packaging layers, and the substitution of honeycomb paperboard for traditional corrugated cardboard, the consumption ofpackaging materials has been signicantly reduced；As of the end of the reporting period, over 960 SKUs across various production bases have adopted these packaging lightweighting solutions.PackagingLightweighting
By replacing foam inserts with recycled paper supports, implementing plastic-free packaging designs, and substituting recyclablepackaging bags for conventional ones, the environmental impact of packaging materials has been effectively mitigated；As of the end of the reporting period, the Wuhan Base achieved a zero-plastic packaging rate of approximately 99% for its exportproducts, while the Shaoxing (Binhai New Area) base implemented zero-plastic packaging designs for 76% of its export productsthrough the SEB channel.Sustainable
MaterialSubstitution
By streamlining manual page counts, digitizing manuals, and consolidating paper materials within packaging boxes, the use of paperfor manuals and other in-box materials has been reduced, thereby decreasing carbon emissions；As of the end of the reporting period, the Yuhuan Base implemented QR code cards for manuals in 85 SKUs and consolidated papermaterials for 253 SKUs, while all new products in the export SEB channel now use optimized, lightweight manuals.
ManualOptimization
Material SelectionPackaging Design
Lightweight: By adoptingeasy-to-tear, simpliedpackaging, the overalldesign reduces pulpusage and minimizes theneed for adhesive tape.
Plastic-Free design:
The inner lining useshoneycomb board,eliminating plastic bagsand replacing them withwhite packaging paper.
Circular EconomySupor adheres to the implementation of therequirements of the Plan to Promote CircularEconomy for The 14th Five-Year Plan, constantlyenhancing the recyclability and utilization rateof resources through various means such astechnological innovation, sustainable packagingapplication, and product recycling. The companyintegrates the concept of developing a circulareconomy into the entire life cycle of productproduction and design, applying the 3R principles(Reduce, Reuse, and Recycle) in aspects suchas raw material procurement, packaging, productuse, and recycling, to promote the cyclical use ofmaterials and resources.Green ProcurementSupor, a practitioner of sustainable development,adheres to the principle of integrating greenconcepts into the product R&D and design process.The Company prioritizes the selection of recyclable,renewable, lightweight, or environmentally friendlymaterials as raw materials for its products. Whileensuring product safety and quality, the Companycontinuously increases the proportion of thesesustainable materials in its applications.
18,50313,007tonstonsProcurement
of recycledaluminum
Procurementof recycledsteel
Procurementof Recycled
Materials
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Supor's "Trade-in for New" Campaign
Product Recycling and DisposalSupor is committed to continuously promoting the recycling and reuse of products at the end of their life cycle. TheCompany actively promotes "trade-in for new" and "replace instead of repair" services to encourage consumers toreplace their obsolete products. Consumers can return these products to Supor either at service outlets or throughexpress delivery services. In 2024, the Company continued to advance services like "replace instead of repair" and"trade-in for new", providing consumers with a certain amount of subsidy, within one year of purchase, advocatingfor a green and low-carbon lifestyle among users. Furthermore, the Company enhanced customer experience andextended product lifespan by advancing services like " free rubber sealing rings ".
In response to the State Council's Action Plan for Promoting Large-Scale Equipment Upgrades andConsumer Goods Trade-In Programs, Supor partnered with multiple e-commerce platforms and ofine storesto launch a special trade-in initiative in 2024, offering consumers a wider selection of green and smart homeappliances. Supor provided subsidies to consumers participating in the trade-in program, enabling them toenjoy smarter home appliances at an affordable price, thereby driving the home appliance industry towardgreen, intelligent, and high-quality development.
During the disposal phase, the company adheres to the corresponding classications outlinedin the Catalogue for the Treatment of Waste Electrical and Electronic Products, implementinga rigorous screening and categorization process for collected products. These aresubsequently handed over to specialized waste processing plants to minimize environmentalimpact from harmful substances.
The Company implemented a replace instead of repairservice policy within one year for core category products.In 2024, approximately
6,000
pieces of cookwarewere replaced under the replace instead of repair policy,and around
40,000
free rubber sealing rings wereprovided.A total of
tons of raw materials, including aluminum,iron, stainless steel, were recycled from discarded cookwareproducts.
CookwareProducts
In 2024, approximately
120,000
small applianceswere involved in the replace instead of repair and trade-inElectricApplianceProducts
The company has continuously expanded its servicenetwork to facilitate users trade-in for new devices. As of theend of the reporting period,
specialized outlets haveparticipated in this program, achieving an annual trade-involume of approximately10,000units.
LargeKitchenApplianceProducts
CaseSupor Collaborates with Partners to Launch a Trade-In Campaign
for new programs.
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Adhering to a "people first" philosophy, Supor is fully committedto ensuring comprehensive protection of employee rights andinterests, from health care to career advancement. We strictlycomply with laws and regulations, ensuring lawful employmentand safeguarding employees' legitimate rights and interests.Simultaneously, we have established a multi-tiered talentdevelopment system to enhance employees' career planningand development capabilities. Our dedication lies in creating asafe, healthy, and fair work environment, fostering mutual growthbetween employees and the Company. In partnership with ourworkforce, we are forging ahead with shared commitment todistribute the fruits of progress and collectively strive towardindustry-leading excellence.
SDGs Addressed in This Section
Employee Developmentand Empowerment
5.1 Compliant Employment and
Diverse Workplace
5.3 Talent Acquisition, Training
and Development
5.4 Employee Communication
and Care Initiatives
5.5 Work Safety and Occupational Health
5.2 Compensation Benets and
Performance Evaluation
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
5.1 Compliant Employment and Diverse Workplace
Compliant Employment
Supor is committed to safeguarding the rights and interests of every employee. The Company strictly adheres to national laws and regulations and upholds international norms, including the principles of the UnitedNations Global Compact, the Universal Declaration of Human Rights, the International Labour Organization conventions, and the OECD Guidelines for Multinational Enterprises. Additionally, Supor abides by theCode of Conduct of the EU Committee of Domestic Equipment Manufacturers. On this foundation, Supor has established internal regulations such as the Code of Professional Ethics for Employees and the EmployeeHandbook, which clearly stipulate fair and impartial employment principles, strictly prohibiting the employment of child labor, human rights violations, and gender discrimination. During the reporting period, theCompany obtained commitments from all employees to adhere to the Code of Professional Ethics for Employees through their signatures, and there were no cases of child labor or forced labor throughout the year.During the reporting period, the Company's Compensation Committee regularly conducted human resources risk assessments, covering aspects such as outsourcing status, ESG social responsibility initiatives,incentive schemes, salary adjustments, and labor cost utilization. The assessment results show that all indicators are within reasonable ranges, in compliance with relevant laws, regulations, and company policies.In addition, the Company's production bases in Wuhan, Hangzhou, Yuhuan, and Shaoxing (Binghai New Area) underwent audits/inspections related to human rights/social responsibility conducted by third-partyorganizations. These audits/inspections covered aspects such as working environment, working hours system, employee treatment, and health and safety. All production bases successfully passed the assessments.
We reject illegal employment forms and conditions. Forced and compulsory laboris prohibited in both the Company and all subsidiaries; the use of child labor isstrictly forbidden.WorkingCondition
We respect the freedom of communication within the company and encouragesocial dialogue, including individual consultations and collective discussions.SocialDialogue
We implement health and safety protection policies across all operationalpremises to ensure a safe and hygienic working environment for every employee.All employees are required to comply with these regulations, maintain awarenessof health, hygiene, and safety practices in their work, and promptly report anypotential hazards to the relevant personnel.Health andSafety
We are committed to providing equal treatment and development opportunitiesfor all employees. Recruitment, compensation adjustments, and internal careeradvancement within the company are based on the following criteria: integrityand values, fundamental qualities and developmental potential, work experience,professional knowledge, and technical skills.FairnessandDiversity
Key Points of the Code of Professional Ethics for Employees
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
CaseSeries of Activities for International Women's Day
Diversity and InclusionEqual Opportunity and Diverse EmploymentSupor boasts a global workforce from various countries and regions, committed to fostering a workplace culture of diversity, equality, and inclusion. The Companyembraces employees from diverse backgrounds, offering equal career development opportunities and refraining from any unfair treatment based on social class, race,gender, age, religion, or other societal and personal factors. Supor actively promotes diverse employment and sincerely welcomes veterans, individuals with disabilities,ethnic minorities, and other underrepresented groups to become part of the company.Supor has consistently adhered to the principle of respecting employees and fostering a diverse and inclusive workplace culture, dedicated to creating a friendly and openworking environment. During the reporting period, Supor was honored with the "Top Graduate Employer Brands 2024" award by 51job. This recognition reects the highregard and preference of university students for the company’s amiable workplace atmosphere.
Safeguarding Women's RightsSupor is committed to the health and well-being ofits female employees and has carried out a varietyof welfare initiatives: offering holiday benefits onInternational Women's Day, organizing training activitieson women's health and financial management, andproviding additional medical examination options, allfocusing on supporting the physical health of femaleemployees.
At the end of the reporting period, Supor had a total of
11,298
employees, with the following distribution:
Women's Day Events
During the reporting period, Supor organized a series ofevents to celebrate International Women's Day. Theseincluded presenting female employees with owers, cakes,personal care products, and other gifts. Furthermore, theCompany organized an engaging cooking competition at theVietnam Base, enhancing female employees' happiness andsense of belonging.
Gender Distribution inManagementBy AgeBy Employees' LevelBy GenderBy Region
Over 50 (excluding 50 years old)
30-4041-50Under 30 (excluding 30 years old)Frontline employeesMiddle management
Employees at the primary levelSenior managementFamaleMaleChinese Mainland
Chinese Hong Kong, Macao andTaiwan regions
Over seasFemale Middle and Senior Manangement
Male Middle and Senior Management
35.8%
64.2%
61.3%
32.6%
4.7%
7.2%
6.7%
0.02%
1.4%
25.1%
31.9%
26.9%
40.8%
93.3%
68.1%
“Top Graduate Employer Brands 2024" award
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Supor is dedicated to creating an environment of gender equalityand diversity, offering extensive development opportunitiesfor female employees through fair promotion mechanisms,comprehensive training programs, and thoughtful employee careinitiatives. Leveraging their keen insights and exceptional abilities,women have significantly contributed to product enhancementand corporate growth, fully demonstrating the unique charm of"Her Power".
Sheng Weiyun – Shaoxing(Binhai New Area) BaseDiversityThe Company has been doingwell in promoting gender equality,diversity, and inclusion in theworkplace and is committed tocontinuous improvement. Forexample, the Company continues toenhance the leadership capabilities of itsmanagement team, strengthening their awareness and abilityto foster a fair and inclusive environment. Additionally, a fairand transparent feedback mechanism has been establishedto ensure that employees can easily report issues andprovide constructive suggestions. The Company also offersdiverse benets tailored to the needs of different employees,such as holiday allowances, recreational activities, andtness facilities. Furthermore, comprehensive support isprovided to aid employees' growth and development.
Women's Power:
Female Suporers in the Workplace
Women usually have a sharperinsight and understanding of userneeds, which is not only reectedin the insight into the needs ofordinary consumers, but alsoincludes a deep understanding ofproduct usage scenarios. These help topromote the continuous optimization of product design andfunctions, making the product more relevant to the actualuser experience.
Hu Liping - Headquarter Innovation CenterInsight
Supor recruits without genderdiscrimination, providing manypositions for women, allowingthem to leverage their strengths tochoose appropriate roles, while alsooffering fair promotion opportunitiesand career development plans foremployees from different backgrounds.
Zhu Hongping - Hangzhou BaseFairness
Starting as a front-line employee,I progressed to key positions onthe production line, and then waspromoted to team leader andsenior team leader. This processwas supported by the company'sequal promotion opportunities, smoothpromotion channels, and comprehensive training systems.
Ouyang Li - Shaoxing (Binhai New Area) BaseEnterprising
At Supor, everyone, regardlessof gender, is free to fully utilizetheir personal abilities and makeindividual choices without beingconned by rigid gender norms andbiases. Women are provided withequal rights and opportunities.
Deng Yurou - Large Kitchen Appliances Business Unit Condence
Supor offers substantial support forits female employees, includingcelebrating International Women'sDay, organizing women's health seminarswith invited external lecturers andproviding pregnancy check-ups, maternityleave, and health check-ups. These initiatives are all verythoughtful and demonstrate care for every employee.
Su Chunji - Yuhuan BaseProtection
During major holidays, the companyholds a variety of learning andexperience activities, such as owerarrangements, musical instrumentperformance, yoga, and traditionalChinese massage. Female colleagueshave shown great enthusiasm and havebeen deeply engaged in these activities. Through theseexperiences, I have witnessed the company's care andsupport for its female employees.
Yu Huiqun - Wuhan BaseCare
Introduction
Innovation for High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee development andempowerment
Appendix
Compliance and IntegrityOperations
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
5.2 Compensation Benets and Performance Evaluation
Compensation and BenetsSupor implements fair and transparent salary policies and a diversified welfare system, ensuring that pay structures andperformance management standards, procedures, and tools are open and equitable. Considering the varying work environmentsand natures of blue-collar and white-collar employees, as well as the differing lengths of service, the Company has introduceddiverse and targeted welfare and employee care policies, enabling employees to truly feel the company's respect and concernfor each individual.In 2024, Supor remained dedicated to its employees' welfare and its commitment to incentive programs, continuing withthe equity incentive plan and the performance incentive fund plan. These plans employ a exible stock option model and aperformance incentive fund model to boost the core employees' motivation, respond to market changes, and effectively retainand incentivize key talent.The Company prioritizes employee welfare, offering various benets beyond compensation, including paid leave, holiday perks,accident insurance, and Spring Festival home-visit allowances, continuously enhancing employee well-being.
Performance Evaluation
The Company offers competitive compensation and benets to maintainexternal competitiveness, attract top talent, and ensure the internalstability of key employees. This reects the Company’s value orientationand motivates staff for self-development and high performance. Guided bythe Compensation Management System, tailored assessment schemesare formulated based on varying job characteristics, including frontlineversus non-frontline employees, work content, and functions. Specically,for senior executives, specialized talent evaluation metrics are establishedto better promote talent development and retain core personnel.
Once employees have settled down and purchased property, theCompany offers interest subsidies for mortgage loans. This initiativealleviates nancial pressure on employees and enhances their senseof belonging and cohesion within the company.
Poster for Interest Subsidy Program for Employee Mortgage Loans
CaseInterest Subsidy Program for Employee Mortgage Loans
Employee Benets
Offering multiple types ofleave, including annual leave,marriage leave, maternityleave, prenatal check-up leave,and child-care leave.
Providing accident insurancefor employees enhances theirprotection against unforeseenrisks, thereby strengtheningcomprehensive safety coverage.
Festival gifts or red envelopes aredistributed to employees during signicantoccasions such as International Women'sDay, the Dragon Boat Festival, the Mid-Autumn Festival, the Laba Festival, theSpring Festival, and the start-of-workcelebration, tailored according to thecharacteristics of each festival.We offer reimbursement for travelexpenses for Spring Festival home visits.
FestivalBenetsVariousLeaves
AccidentCoverage
SpringFestivalHome Visits
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
5.3 Talent Acquisition, Training and Development
Talent AcquisitionWe regard talent as the foremost driver of our success and are committed to attracting and retaining outstanding individuals. By adhering to theprinciples of open recruitment and fair competition, we prioritize aligning talent with the right positions, fostering the joint development between ouremployees and the enterprise.
Training and DevelopmentSupor recognizes talent as the key to the corecompetitiveness of the enterprise and strives to createa workforce environment that fosters the all-arounddevelopment of employees. During the reportingperiod, Supor implemented a series of innovativemeasures in its employee talent development strategyand training programs to continuously enhancethe professional skills and potential of employees.These efforts also aimed to provide a clear careerdevelopment path, optimize team structure, andensure that the company continues to innovate andmaintain its leading position within the industry.Talent Development PlanDuring the reporting period, Supor conducted asystematic and scientific talent inventory to betteridentify and cultivate internal talents. The Companyutilized external authoritative assessment tools toprovide theoretical support for evaluating talentpotential. It interpreted the assessment resultsthrough detailed reports and offered careerdevelopment advice. Supor actively implementedthe “C50” key talent strategy planning project, whichinvolved constructing a hierarchical and layeredpool of key talents covering various functionallines, optimizing resource allocation, and providingprofessional skill enhancement and targetedindividual development plans for key position talents.The Company also established an operationalassurance mechanism to ensure the effectivefunctioning of the talent system.
Diversied recruitment channels
Social recruitmentOn-campus recruitment
OnlineOfineWhite-collarBlue-collarRecruitment platformsThe "Supor OfcialRecruitment" WeChatOfcial AccountOnline: RecruitmentplatformsOfine: Headhunting anduniversity collaborationsInternal applications,internal recommendations
University campuspresentationsCampus billboardsUniversity BBSforumsCampus job fairs
Recruitment brochures, cooperative laborcompanies, recommendations amongworkers, government recommendationsRecruitment advertisingRural cooperation channelsNew media channel recruitmentSpecialized recruitment for technicaltalents at bases
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsTalent Training Framework
Supor adopts a strategic planning and business development-driven approach, supported by the advancement of employees'career paths and professional capabilities. In line with the guiding principles of talent strategy and talent echelon construction, wehave designed systematic training programs for employees at different levels and in various job positions. These programs coverevery stage of career growth, from initial onboarding through to advanced development. These training programs encompassmultiple modules, including advanced technical expertise, refined management skills, and enhanced general competencies,aiming to comprehensively and multi-dimensionally develop employees' professional skills and overall qualities, thereby laying asolid foundation for their career development.In addition, the company actively encourages and supports employees to participate in various systematic training programs andprofessional knowledge courses to enhance their career competencies. Employees can exibly select training initiatives basedon their personal career development plans, including onboarding qualication certication programs, academic advancementsupport, and professional title promotion guidance. Meanwhile, all production bases have proactively implemented the company’stalent cultivation mechanisms. By adopting diversified approaches such as skill certification, professional title evaluations,overseas training assignments, and specialized development programs, they continuously rene career development pathways,fostering employees’ professional growth and elevating the company’s overall capabilities.Supor has been honored with the "Digital Learning Demonstration Base" award, jointly issued by YunXuetang, the CEIBSBusiness Review, and the Institute of Organization and Talent Development, as well as the "SHL China Talent ManagementAward—Talent Pioneer Award" presented by SHL China- SHL (Shanghai) Enterprise Management Consulting Service Co.,Ltd., in recognition of the Company's outstanding practices in constructing digital learning platforms and innovating talentdevelopment systems.
Digital Learning Demonstration Base
SHL China Talent Management Award—Talent Pioneer Award
During the reporting period, our employee training performance was as follows:
Average training hours
25.52
10.03
Total training hoursOfineOfine
Ofine
263,24936,188OnlineOnline
Online
Average training hours by genderMale
27.36
22.08
Famale
Number of employees trained
10,3153,609
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsSupor’s ComprehensiveTalent Training System
SLP I Talent Exploration PlanSLP II Talent SharpeningPlan
SLP III Talent Maturity PlanSupervisory Empowerment Training
Advanced ModernEntrepreneurs WorkshopProject Blue—Middle ManagementDevelopment Program
ManagementCapabilities
Engineer Training Camp
Electrical Security TrainingMaintenance OperationSafety Workshop
Special Operations
Certication TrainingVCS Interview TrainingSafety Training Program
ProfessionalSkills
Onboarding trainingOnline Training PlatformSuporstar InitiativeMaster Chef
Code of Professional
Ethics TrainingGeneral Skills
Supor Talent Development Program
Starter Star
Growth Star
Teamwork Star
Culture Star
Transformation Star
Supor Star
In order to help newly recruited employeesfrom campus better integrate into the largeSupor family, deeply understand thecompany's culture and core values, andcultivate the outstanding SUPOR spirit,Supor has launched the onboardingtraining program "Suporstar Initiative".Through a systematic training lasting sixdays and six nights, the new employeeswill successively unlock the Starter Star,Culture Star, Growth Star, TransformationStar, Teamwork Star, and finally maketheir debut as Suporstars.
Suporstar Initiative
To better cultivate the backbone ofSupor and improve the talent echelon,we've developed the Supor LeadershipProgram (SLP).
Leadership Program
SLPII
SLPI
SLP III Talent Maturity Plan - Geared towards veteran managers,this plan focuses on transitioning from specialized team leadershipto broader organizational guidance. The capability developmentis centered on organizational dimensions, cultivating the ability totranslate strategy into performance.SLP II Talent Sharpening Plan - Tailored for a broad
spectrum of middle management, this plan facilitates thetransition from singular, vertical team management to amultifaceted approach encompassing cross-level and cross-team dynamics, alongside an elevation in business acumen.SLP I Talent Exploration Plan - Aiming to assist newmanagers and frontline team leaders in transitioningfrom individual contributors to team managers, thisprogram focuses on empowering personal managementskills and providing team management tools.
SLPIII
During the reporting period, Supor's launched the "SuporstarInitiative" at the Wuhan base on July 21st. This initiativeaims to cultivate high-potential new employees who deeplyunderstand the Company's culture and core values, fosteringfuture stars that demonstrate exceptional Supor spirit.
Suporstar Initiative Event Site
CaseSuporstar Initiative
In line with the Company's talent development strategy andpractical needs, Supor has organized key personnel fromvarious professional fields to serve as internal trainers, whodedicate their efforts to condensing insights and crafting in-house training programs. The goal of the internal trainertraining and certification program is to enhance the trainers'abilities in course design and knowledge acquisition, therebystrengthening the internal training team within the Company.
Internal Trainer Training and Certication Program Training Session
CaseInternal Trainer Training and Certication Program
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
5.4 Employee Engagement and Care Initiatives
Employee CommunicationWe respect the freedom of communication within the company and encourage social dialogue, includingindividual consultations and collective discussions. Each employee has the right to offer constructivesuggestions, raise questions, and report unethical conduct. In the event of relevant incidents, employeescan submit complaints or suggestions to their direct supervisors or the human resources department,and provide feedback or le complaints through the company's oversight email (jubao@supor.com). Wehave also established feedback boxes at our bases, such as the "Voice of Employees" box in Hangzhouand the General Manager's box in Yuhuan, to collect suggestions and feedback from employees andfollow up on improvements.We proactively build employee communication platforms, utilizing diverse online and ofine channels tolisten to their voices and enhance communication among staff.
Employee gatherings were held in Marchand August 2024 at Supor's headquarter inHangzhou and its Yuhuan Base respectively.Group and company executives engaged incommunication with Supor employees throughlive streaming, video conferencing, and face-to-face discussions.
Townhall Meetings
Colleagues and experts from various fields,both internal and external, were invited toshare insights, creating a lively, open, andeffective platform for multi-dimensional, cross-hierarchical, and cross-disciplinary learningand sharing for all employees.
Lunch & Learn Sessions
To enrich the after-hours lives of young employees, the Yuhuan Production Base organized aYouth Carnival, aiming to enhance mutual communication and connectivity among young staff.By arranging diverse activities and exchange platforms, the event fostered mutual understandingand friendship among employees, thereby enhancing team cohesion and work efciency.
The Youth Carnival
Employee Communication Channels
Two-way communication: Through two-way communication, employees can better
understand the connection between company strategies and their daily work, andpromote their work with greater direction and purpose. At the same time, it helpsthe company better implement its strategic arrangements, move forward steadily,and achieve its goals.
Internal information dissemination platforms: To promote timely internalcommunication, the Company maintained an internal information publication platform,allowing employees to stay updated with company news, notices, and information.
Informal Employee Communication Meetings: Heads of eachresponsibility center and department organize employees for groupdiscussions irregularly. Topics like product usage experience, userfeedback, and working environment were discussed. Employees areencouraged to speak frankly about their feelings and ideas, enabling betterlistening and improvements.
CaseGathering of Young People at the Island Youth Carnival
Innovative and High-Quality Products
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Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
Wuhan Base:
Hangzhou Base:
Administrative and Logistical Satisfaction Survey: The survey covered multiple modules such as canteen services anddormitory facilities. HR is responsible for reviewing feedback and implementing improvements based on employee opinions.Workplace Satisfaction—Internal Expansion Survey: The survey results have driven enhancements in four key areas toimprove workplace conditions.Employee Care Questionnaire for High-Temperature Season: Achieved a 98% participation rate. The survey monitoredcooling measures for specic positions, effectively alleviating heat-related discomfort for 123 employees.Frontline Employee Care Survey: Achieved an 84% participation rate. Follow-up measures based on the survey resultshave been communicated to staff.Return-to-Work Willingness Survey for Frontline Staff: Recorded a 96% participation rate. The ndings will inform theformulation of welfare policies to better support frontline employees.
During the reporting period, the Shaoxing (Binhai New Area) Base Canteen carried out a satisfaction improvement projectaimed at enhancing employee dining experiences through the following initiatives:
Workplace Satisfaction
Supor is committed to creating an excellent, fair, and open workplace, continuously improving employee satisfaction. During thereporting period, the Company’s responsibility centers and production bases, based on their respective circumstances, undertook aseries of research activities, aiming to more deeply explore and understand employee needs and optimize the workplace environment.
Supor has earned recognition from external professional bodiesfor creating an exceptional, fair, and open workplace environmentfor its employees. During the reporting period, Supor wasawarded the "Best Workplaces? in Greater China 2024" byGreat Place to Work?.
Awarded the 2024Best Workplaces? in Greater China
Great Place to Work?
Best Workplaces? in Greater China award presented by Great Place to Work?
CaseWuhan and Hangzhou Bases Conduct Multiple Workplace Satisfaction Surveys
CaseShaoxing (Binhai New Area) Base Canteen Upgrade
Menu update: Expanded the selection of Chinese cuisine specialties to provide more variety.Dining service and environment improvements: Increased the variety of condiments at the self-service station to 15options. Implemented exible dining time management to ensure peak-time queuing does not exceed 10 minutes.Warm-hearted services: Offered complimentary high-temperature beverages, such as barley tea and plum juice, duringthe summer months. Increased the supply of cold drinks. Introduced birthday noodles as a special employee benet.
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperationsEmployee CareWe consistently prioritize humanistic care for our employees, striving to create a warm workplace. The Company achieves this through organizing diverse activities, offering support for employees' families and personal lives,paying attention to physical and mental well-being, and enhancing workplace benets, all aimed at helping employees achieve a balance between work and life.In 2024, Supor signicantly enhanced employee belonging and satisfaction by continuously deepening employee care initiatives and optimizing the welfare system. During the reporting period, the voluntary turnover ratedecreased by 4.4% compared to 2023, fully reecting the Company’s outstanding achievements in employee care. By providing diverse welfare policies, improved career development pathways, and a positive workingenvironment, Supor effectively strengthened employee loyalty and organizational cohesion, thereby laying a solid talent foundation for sustainable corporate development.
Supor Happy Classroom
To address the challenge of childcare during the summermonths, the Yuhuan Base has specially established the SuporHappy Classroom for employees. Employees no longer need tobe troubled by childcare issues, reassuring them to focus on theirwork, while also providing a safe learning and communicationplatform for the children.
Competition Scenes: Badminton, Football, and Basketball
At Supor, the three major sports clubs—basketball, football, andbadminton—function consistently and steadily, organizing weeklysports activities for employees. During the reporting period,each of the three clubs conducted over 50 training sessions andsuccessfully hosted three major events: badminton, football, andbasketball competitions. These events attracted more than 300employees to actively participate.
On-site of Sports Activities
To enrich employees' cultural life during their leisure time, Wuhanand Yuhuan Bases organized over 80 activities throughoutthe year, covering various fields such as ball games, running,hiking, calligraphy and art, cooking, and cycling. Additionally,the Company's bases are equipped with fully-facilitated gyms,where employees can engage in a variety of sports during theirfree time, including billiards, badminton, running, spinning, andstrength training, comprehensively meeting their tness needs.
CaseSupor Happy ClassroomCase
Various Cultural and Recreational Activities atSupor’s Bases
CaseAbundant Recreational Activities at the Bases
Innovative and High-Quality Products
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Appendix
Compliance and IntegrityOperations
5.5 Work Safety and Occupational Health
Work SafetySupor is deeply concerned about and committed to safeguardingthe occupational health and safety of its employees. The Companystrictly adheres to the Production Safety Law of the People'sRepublic of China and complies with applicable occupationalhealth and safety laws and regulations in its overseas operations.Supor continuously builds a comprehensive occupational healthand safety management system that encourages full employeeparticipation and fosters a culture of health and safety, throughinitiatives such as training programs and cultural activities, toensure the well-being of its employees.Supor has developed internal management policies including theSafety Production Management Regulations and the Environmental,Occupational Health and Safety Operational Control Procedure,tailored to its operational realities. In 2024, the Company introducedand optimized six safety production-related policies, includingthe Regulations on Regional EHS Management for Enterprises,Standards for the Construction of Enterprise Fire Stations, andEmergency Response Plan for Heatstroke in High Temperatures.Relevant personnel were organized to study these systems,ensuring comprehensive implementation of safety production-related work. The Company established occupational safety andhealth objectives, incorporating indicators such as employeeoccupational diseases and safety incidents into the performanceevaluation system of relevant departments for safety management.In 2024, based on the incident and event occurrences at thebusiness centers, the Company set annual safety production goals,all of which were achieved by the respective bases. During thereporting period, Supor experienced zero work-related fatalities.
Training on Enhancing Comprehensive FireSafety Capabilities for Frontline Managers
Hidden Danger Investigation and Safety Inspection
Supor places great emphasis on identifying potential safety hazards during the production process acrossall its bases. The Company has established comprehensive safety inspection systems that cover variousaspects and clearly define the responsibilities of personnel at all levels for safety inspections. Throughregular, special, monthly, and annual inspections, the Company effectively reduces safety risks in production.To enhance employee safety awareness and skills, the Company conducts both internal and externaltheme-based and specialized training sessions, covering diverse areas such as safety, re prevention, andoccupational health. For specialized and hazardous job categories, the Company ensures that employeescomplete the necessary training and obtain certication before commencing work.
Moreover, the Company attaches great importance on the role of employees in safety oversight and actively expands diverse feedback channels.Through safety interviews, safety monthly meetings, suggestion solicitation, Gemba walks (on-site inspections), whistleblowing and otherapproaches, Supor comprehensively collects safety improvement recommendations and identies potential hazards. The Company then promptlyorganizes corrective actions to ensure the swift and effective resolution of safety issues.
Publicity and Education Activity
Special Inspection
In July 2024, Yuhuan Base launched a Dust Safety Month campaign themed "Controlling Dust Risks,Building Safety Defenses". The activities included:
Publicity and Education: Throughout the month, safety videos were continuously played on electronicscreens, with teams organizing viewings and study sessions, fostering a strong safety educationatmosphere.Special Inspections: Conducted 7 special inspections, identied 46 areas for safety improvement, andimplemented necessary enhancements, signicantly boosting workplace safety.Emergency Drills: 3 fire and explosion emergency response drills were conducted, covering 8workshops and involving over 100 employees, effectively improving emergency response capabilities.Specialized Training: 4 targeted training sessions covered 362 relevant employees and managers, withtraining effectiveness veried through cloud platform testing to ensure knowledge implementation.Through these initiatives, employees not only enhanced their knowledge of dust safety but alsoimproved their emergency response capabilities, further strengthening the Company's dust safetyreliability.
Case Yuhuan Base Dust Safety Month
During the reporting period,Supor experienced
work-related fatalities.
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Appendix
Compliance and IntegrityOperationsChemical Safety Management
For the chemical safety management, each of the Company's bases has established relevant regulations such as the Chemical Management Procedures,ensuring strict control over chemicals throughout the entire process from procurement, storage, transportation, usage to exhaust gas handling.
Occupational Hazard Identication and PreventionSupor consistently prioritizes the occupational health of its employees.The company strictly adheres to the Occupational Disease Preventionand Control Law of the People's Republic of China as well asapplicable local laws and regulations. Our bases have establishedand implemented an Occupational Health Management System,conducting regular environmental monitoring and employee healthsurveillance to ensure effective occupational health management.For key positions involving potential occupational hazards, we conductcomprehensive occupational health examinations before employment,during employment, and upon separation. During the reporting period,the Shaoxing (Binhai New Area) Base conducted pre-employmentoccupational health check-ups for 344 individuals, on-the-job check-ups for 523 individuals, and check-ups upon departure for 14individuals. Meanwhile, the Wuhan Base carried out occupationalhealth examinations for a total of 434 individuals.
Safety Emergency Management
Based on actual conditions, each base of Supor has established the Incident Investigation Report ControlProcedures and Emergency Response Plan for Work Safety Accidents, along with specialized safety emergencyplans such as the Fire Emergency Response Plan, Food Poisoning Emergency Response Plan, and EmergencyResponse Plan for Hazardous Chemicals and Fuel Leakages. These measures ensure swift and effective responseand handling during various safety emergencies, minimizing accident losses, safeguarding employee lives andcompany property, and maintaining normal production and operational order.To address the uncertainties climate change poses to the Company's safe production, each base has establishedemergency response systems, including the Typhoon Emergency Plan, Earthquake Disaster Emergency Plan, and Flood Disaster Emergency Plan.These measures are dedicated to fortifying defenses against climate risks and ensuring swift and effective responses during extreme weather events.Regular emergency drills are conducted at all bases, covering a wide range of scenarios, including full-factory re evacuation exercises, chemicalspill simulations, poison response drills, heatstroke scenarios, electric shock emergency simulations, and food poisoning drills. These drillssignicantly enhance the emergency response capabilities of all employees.
Occupational Health
The Shaoxing (Binhai New Area) Base rigorously manages chemical safety, implementing comprehensive prevention and inspectionmeasures from pre-entry to in-plant management.Case
Shaoxing (Binhai New Area) Base: Set a benchmark for chemical safety management, safeguarding production safetyin all aspects
Rigorous scrutiny is applied to the qualications of hazardouschemical suppliers, verification of road transportation andprofessional certification to ensure compliance of personneland vehicles. Hazardous chemical vehicles undergomandatory inspections prior to entering the premises to ensuresafety. When purchasing precursor chemicals and explosives,the registration process must be completed through theZhejiang Province online platform, which leverages big datafor the control of drug-related substances and risk prevention,ensuring full compliance management throughout the process.
Pre-entry
Management regulations: The Chemical Management Procedures andSafety Management Procedures for Precursor Chemicals and ExplosiveSubstances have been established to guide management practices.Safety Assessment: Safety design assessments and current statusevaluations of hazardous chemical storage areas are conducted tocomprehensively ensure the security of these zones.Routine Management: Establish inventory and MSDS records, withdaily checks by warehouse keepers. Implement the double-locksystem with two people for the chemical warehouse to ensure the safeoperations of hazardous chemicals.
On-site Management
Emergency Rescue Drill atShaoxing (Keqiao District) Base
2024 Major Occupational Health Risks and Countermeasures
The Company routinely monitors the workplace, conductsoccupational health examinations for key job positions, andimplements multiple measures, including the installation ofsoundproof rooms for oxidizing refrigeration units, replacingequipment with higher safety standards, improvingworkplace ventilation, and equipping employees withpersonal protective equipment such as protective suits, gasmasks, and gas detectors.
Control of Noise, Dust, and Hazardous Chemicals
The Company actively promotes training and educationrelated to occupational health. For production personnel atthe base, occasional training sessions are conducted onoccupational hazards such as noise and dust, as well as onthe prevention of occupational diseases.
Occupational Disease Prevention and Control Training
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Appendix
Compliance and IntegrityOperations
Supor, upholding the original aspiration of "sharing a better life withevery child", has steadfastly committed to rural public welfare for18 years, contributing to a long-term corporate social responsibilitymodel. Within our public welfare framework, Supor PrimarySchools are rooted in the countryside, sowing hope in the fieldsof rural education. Meanwhile, the "Supor Future Artist of Life"program has emerged in due course, empowering urban and ruralquality-oriented education and nurturing new growth for the times.During the reporting period, Supor made donations with a value ofapproximately CNY 3.39 million.
SDGs Addressed in This Section
Social Contribution
6.1 Education Assistance
and Rural Revitalization
6.3 Community Welfare
6.2 Volunteer Services
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Appendix
Compliance and IntegrityOperations
6.1 Education Assistance and Rural Revitalization
Supor adopts "sharing a better life with every child"as its public welfare mission, focusing on the high-quality development of education. Rooted in the"Supor Future Artist of Life" initiative and branchingout with the "Supor Education for Life" program,we have established a robust public welfare projectsystem. This system not only promotes educationalequity and innovation but also provides vividpractical examples of successful public welfareinitiatives.
Rural EducationSupor is committed to corporate responsibility, deeply involved in rural education development, and bringing quality educational resources to rural areas.The aim is to provide fair educational opportunities for children in these regions. Through the "Supor Primary School" project, we fund the construction ofboarding schools in villages and towns, donate school living facilities, and provide curriculum resources for rural teachers. In this way, we accompany thegrowth of rural children in a subtle yet profound manner.In 2006, Supor established the rst Supor Primary School in Qinghai, ofcially embarking on its 18-year journey of educational philanthropy. Upholdingthe ideal of "providing equitable educational opportunities for children in remote mountainous areas", Supor has funded the construction of Supor PrimarySchools in 12 provinces: Qinghai, Hubei, Yunnan, Sichuan, Guizhou, Jiangxi, Hunan, Guangxi, Henan, Shaanxi, Gansu, and Hebei. In 2024, Supor addedanother school in Taipingdian Town, Huining, Gansu, bringing the total number of donated Supor Primary Schools to 29. The cumulative donation amount hasreached nearly CNY 40 million. Currently, these schools have over 8,000 enrolled students and have served a total of more than 30,000 students to date.Supor leverages its corporate strengths to support the rural revitalization strategy. The company invests in the construction of Supor Primary Schools toimprove rural campus environments and continuously enhances the educational capacity of these schools.
Supor Philanthropic Tree
In July 2024, Supor, in collaboration with the Zhejiang ShuoyuanEducation Foundation, held the 10
thSupor Primary School RuralTeachers' "Shuoyuan Award & Study Tour" event. Eighteenrural teachers, who have long been stationed at the grassrootslevel, gathered in Wuhan. They joined educational peers fromacross the country to visit cultural heritage sites and schools,broadening their educational horizons and mindsets. Throughthese experiences, they gained inspiration to better fulfill theirprofessional duties.
The 10
th
Supor Primary School Rural Teachers' "Shuoyuan Award & Study Tour”
In the first half of 2024, to better understand the genuine needs of ruralschools, Supor's public welfare team, in collaboration with the U LightFoundation, visited Supor Primary Schools in Yunnan, Gansu, Sichuan,and Qinghai to conduct project follow-ups and research. During the survey,students expressed diverse course needs. In response, the companydonated CNY 336,000 to support the Shanghai U Light Foundation inintroducing online live courses in art, science, and foreign languages to16 Supor Primary Schools. This initiative ensures that rural children haveaccess to the same educational opportunities as their urban peers.
Children Awarded Under U Light Foundation's Enlightening Program
A BrandCommitmentto Goodness
ProfoundPhilanthropy
UniversalParticipation
ThrivingBranches
StrongRoots
Caring for
Growth
Case
The 10
th
Supor Primary School Rural Teachers'Study Tour
Case
Supor Collaborates with U Light Foundation to Illuminate Hopein Rural Education
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Appendix
Compliance and IntegrityOperations
Case
"Supor Future Artist of Life" Base ResearchActivityCase
"Supor Future Artist of Life" Launches FirstSet of Life Literacy Education Courses
Quality-Oriented Education
Supor is committed to corporate social responsibility, with a focuson youth development. Through its thoughtfully crafted SuporFuture Artist of Life public welfare program, Supor continuouslyempowers quality-oriented education in both urban and ruralschools. By offering diverse life and labor courses, theprogram aims to nurture a new generation of pioneeringyouth—individuals who are future-ready, passionate about life,and dedicated to their families.
On March 26, 2024, Supor partnered with the ZhejiangProvincial Youth Development Foundation to launch the"Hope Project · Future Artist of Life" public welfare initiativeat Wentao Elementary School in Hangzhou. This initiativefocuses on labor education and live education, leveragingthe organizational framework of the Hope Project andSupor's industrial expertise. Over the next three years,Supor plans to invest CNY 3 million in funds and resourcesto support cooking courses and life skills education in urbanand rural schools across Zhejiang and the central-westernregions. Together, the program aims to nurture a newgeneration of youth who are future-ready, passionate aboutlife, and dedicated to their families.
Release of the First Set of Life Literacy Education Curriculum Outcomes
for "Supor Future Artist of Life"
On April 26, 2024, children from Hupan Elementary Schoolin Hangzhou, Zhejiang, participated in the Binjiang DistrictScience and Technology Education Alliance research activityat the Hangzhou Base.
Group Photo of Hupan Elementary School Students During the
Research Activity
Supor Future Artist of LifeIn 2022, the Company launched the "Supor Future Artistof Life" public welfare initiative. This program supportsthe establishment of life and labor classrooms in schoolsand optimizes labor education curricula to help childrenbetter understand the core message that "Labor Createsa Better Life". As of the end of the reporting period, the"Supor Future Artist of Life" initiative has successivelybenefited a total of 50 urban and rural schools inZhejiang, Hubei, Guizhou, Gansu, and other regions.During the reporting period,the "Supor Future Artist of Life" publicwelfare initiative expanded by adding
new project schoolswith product and cashdonations valued at CNY over
1.6
millionAs of the end of the reporting period,the project supports a total of
schools
beneting over50,000students
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Appendix
Compliance and IntegrityOperations
6.2 Volunteer Services
At Supor, public welfare is not just the benevolence of a few, but a shared mission of the entire staff. "Everyone participating in publicwelfare" has become a core part of our corporate culture. Increasingly, employees are taking concrete actions, joining companyvolunteer teams.
On December 27, 2024, Supor's Yuhuan Base organizeda "Blood Donation for Love" event. Employees activelyparticipated, donating blood to show their support for publicwelfare. This act demonstrated the responsibility andcommitment of Supor's people.
In December 2024, seven selected Supor employeevolunteers visited Delong Supor Primary School in SancunVillage, Honghe County, Yunnan. They carefully purchaseddaily necessities for the children and hosted special interestclasses in cooking, handicrafts, and sports, brightening thechildren's after-school hours.
On March 7, 2024, the Future Artists of Life Space at KelingPrimary School in Shaoxing, Zhejiang, was ofcially opened.R&D engineers from Supor's Shaoxing Base served asexternal counselors for the school's "Supor Future Artist ofLife" program, beneting over 50 students.
Blood Donation by Supor EmployeesVolunteers Presenting Marathon Medals to ChildrenEngineers Sharing Knowledge of Household
Appliances with Students
CaseSupor's Blood Donation InitiativeCase
Supor Employee Philanthropy Week— 2024Journey for Love
Case
Lighting Up Lives: Supor Engineers Tutor at KelinPrimary School
During the reporting period,Supor employees contributed
hours to community engagement
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Appendix
Compliance and IntegrityOperations
6.3 Community Welfare
Donation CerticateSupport for Flood Troops by Supor Wuhan BaseDistributing Gifts to Families of Persons with Disabilities
AnimalCaring
CharityDonation
Love and Support
Initiative
In October 2024, Supor collaborated with the Zhejiang SmallAnimal Protection Association to promote the "Life ProtectionPlan", an initiative aimed at caring for stray animals andproviding them with shelter.As part of the initiative, Supor donated 300 sets of all-in-onecat scratching boards and beds to the association.
In December 2024, Supor's Yuhuan Base, in collaborationwith the Municipal Disabled Persons' Federation, launched the"Supporting Disabilities, Building a Beautiful Life" campaign.The initiative provided kitchenware and financial assistanceto over 50 disadvantaged families of persons with disabilitiesacross the city. This effort reects the company's commitmentto social responsibility, offering care to those in need andspreading benevolence and positive energy.
In July 2024, amid severe flooding, Wuhan Base swiftly
formed a "Flood Relief Support Team". They ventured
into affected neighborhoods to deliver essential supplies
to soldiers on the flood control frontline, expressing their
deepest respect and heartfelt gratitude. Through these
actions, the Company demonstrated its commitment to social
responsibility and infused the ood relief efforts with warmth
and unwavering strength.
CaseSupor Donates Cat Houses for Stray AnimalsCase
Municipal Disabled Persons' Federation and SuporJoining Hands to Assist the Disabled in Winter
Case
Love in Action—Supor Wuhan Base BringsWarmth to the Flood Control Frontline
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Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsAppendixClimate Change Risk and Opportunity Analysis Table
Risk TypeRisk TypeClimate RisksClimate RisksImpact DescriptionImpact Description
Supor's Mitigation Supor's Mitigation
MeasuresMeasures
Physical Physical
risksrisks
Typhoon
Our bases, particularly those in China's coastalprovinces, are vulnerable to typhoons and otherextreme weather events, potentially leading toregional power outages or shortages, therebyaffecting production schedules or causing halts.
The Company adheres tostrategies outlined in theResponding to Climate Change:
China's Policies and Actions,enhancing our climate resilience.Concretely, we have managedincidents hierarchically tomitigate climate risks acrossall bases. Notably, to manageelectrical risks, bases adoptstaggered electricity usagepatterns. Moreover, a BusinessContinuity Plan (BCP) has beentailored for specific facilitiesto address extreme weatherimpacts.
Flood
The escalation of global warming amplies waterrisk, increasing the frequency of flooding. TheCompany's factories in Hangzhou, Shaoxing, andTaizhou Yuhuan, Zhejiang Province, are exposedto flood risks, which could damage productionlines, storage facilities, and electrical installations,leading to nancial losses.
RisingTemperatures
Increased temperatures, particularly duringsummer, boost the demand for cooling inproduction processes, elevating electricityconsumption.Additionally, high temperatures may increaseemployee fatigue and the risk of heat-relatedillnesses.Sea Level
Rise
The Company's primary production bases, locatedin coastal areas of Southeast and South China,face threats from sea erosion and operationaldamage, potentially impacting the entire supplychain, especially coastal suppliers and partners.
Risk TypeRisk Type
Climate ClimateRisksRisks
Impact DescriptionImpact DescriptionSupor's Mitigation MeasuresSupor's Mitigation Measures
Transitional Transitionalrisksrisks
Policy andlegal risks
The evolution of national and regionallegal frameworks introduces stringentclimate change mitigation and adaptationrequirements for enterprises, elevatingpotential compliance costs and litigationrisks.
The Company monitors and tracksemerging legislation diligently, ensuringproactive compliance with new legaland regulatory standards.
Environmentalinformationdisclosureobligations
The refinement of carbon managementand trading schemes imposes higherenvironmental information disclosuredemands from exchanges, capitalmarkets, and rating organizations,posing risks of regulatory penalties andreputational damage.
The Company has put into place aninternal environmental informationmanagement system, enhancingregulation and audit processes toguarantee the accuracy and authenticityof environmental disclosures.
Technologicalinnovationrisks
The development of low-carbon productsnecessitates eco-friendly materials andenergy-efficient technologies, presentingchallenges in technological uncertaintyand cost.
We invest in low-carbon productR&D and energy-efficient domesticappliances, fostering a culture ofinnovation through comprehensiveincentive programs and cross-sectoralcollaborations.
Marketpreferences
Rising consumer awareness towardssustainable consumption and carbonfootprint reduction shifts consumers'preferences towards low-energy products.Failing to align with these expectations inproduct design and certication may riskcustomer attrition and revenue loss.
Our product design and manufacturingprocesses prioritize energy saving andenvironmental conservation, engagingin third-party certications to align withconsumer expectations.
Stakeholders'
risingenvironmentalconcerns
As sustainability issues gain prominence,customers, investors, and otherstakeholders increasingly focus on theCompany's sustainability performance.Supor disclosures may tarnish thecorporate image and reputation,diminishing capital market recognition.
The Company emphasizes transparencyin our annual ESG report, truthfullydiscloses our ESG performance, andcontinuously ensures environmentalcompliance through robust environmentalmanagement practices.
Climate Change Risk Analysis
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsClimate Opportunity IdenticationClimate ClimateOpportunitiesOpportunities
Opportunity Impact DescriptionOpportunity Impact DescriptionCountermeasuresCountermeasures
Policy support andincentives
In pursuit of the country's "carbon peaking andcarbon neutrality" goals, the government hasintroduced a package of support and incentivepolicies in the fields of energy efficiency,environmental protection, and renewable energy.These may include tax reductions, technicalsupport, subsidies, and facilitated market access.
The Company remains vigilant toregional and national policies relatedto sustainable development, climatechange subsidies, tax reductions,and carbon emission restrictions,and maintains close cooperationwith governmental bodies throughcontinuous communication to capitalizeon policy opportunities.Low-carbonproducts and
service
Implementing low-carbon production solutionsand launching a series of certified eco-friendlyproducts can tilt the market toward a low-carbondirection. Technology sharing and collaborationwithin the industry, as well as potential low-carbon production model sharing, will helpfurther reduce production costs.
The Company has engaged in extensivecross-industry and organizationalcollaborations to drive the developmentof products and services, promotingresource and information sharing, andelevating the overall industry standard.
Renewableresourceutilization
Against the backdrop of potentially rising fossilfuel costs, proactive planning and gradualadjustment of the energy structure in productionto favor green energy can secure long-term costadvantages. Furthermore, utilizing renewableenergy signicantly can signicantly reduce theCompany's operational carbon footprint andgreenhouse gas emissions, thus enhancingcorporate responsibility and brand value.
The Company actively responds to theinitiative for high-quality developmentleap, accelerating energy transition andadvancing the deployment of renewableenergy. Currently, both the Yuhuanand Vietnam Bases are operatingphotovoltaic power generation projects,with an estimated combined annualpower output of 7.5 million kWh.
Marketpreferences
The intensification of global climate changescenarios, with increasingly frequent extremecold and hot weather, has raised consumerinterest in heating and cooling appliancesyear by year. Additionally, the consumermarket is becoming increasingly aware ofthe environmental impact of their purchasingbehaviors, prioritizing eco-friendly and low-energy products.
The Company strives to produceproducts that satisfy and meetconsumer needs, and focuses on greentransformation and upgrades in productmanufacturing and design. Usingrenewable materials, energy-savingtechnologies, and actively pursuingrelevant certifications demonstrate theCompany's sustainable approach.
SZSE Sustainability Report Guidelines IndexDisclosure RequirementsDisclosure RequirementsCorresponding Sections of This ReportCorresponding Sections of This ReportResponse to climate change4.1 Climate Change and Low Carbon DevelopmentPollutant emissions
4.2 Environmental Compliance and Pollution Reduction with
Enhanced EfciencyWaste management
4.2 Environmental Compliance and Pollution Reduction with
Enhanced EfciencyEcosystem and biodiversity protection
4.2 Environmental Compliance and Pollution Reduction with
Enhanced EfciencyEnvironmental compliance management4.3 Resource Management and Circular EconomyEnergy utilization4.3 Resource Management and Circular EconomyWater resource utilization4.3 Resource Management and Circular EconomyCircular Economy4.3 Resource Management and Circular EconomyRural Revitalization6. Social ContributionSocial Contribution6. Social ContributionInnovation-driven Development2.1 R&D Innovation and Industry Development PromotionEthics in technologyNot applicable currentlySupply chain security3. Sustainable Supply ChainEqual treatment of SMEsNot applicable currentlyProduct and service safety and quality2.2 Product QualityData security and customer privacyprotection
1.4 Information Security and Personal Information Protection
Employees5. Employee Development and EmpowermentDue diligence3.1 Stable Supply 3.2 Responsible ProcurementCommunication with StakeholdersESG GovernanceAnti-commercial bribery and anti-corruption1.2 Business EthicsAnti-unfair competition1.2 Business Ethics
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsGRI Standards IndexGRI StandardsGRI StandardsDisclosuresDisclosuresCorresponding SectionsCorresponding Sections
GRI 2: GeneralDisclosures
2-1 Organizational detailsAbout Supor2-2 Entities included in the organization'ssustainability reporting
About this Report2-3 Reporting period, frequency and contact pointAbout this Report2-4 Restatements of informationUndisclosed2-5 External assuranceUndisclosed2-6 Activities, value chain and other businessrelationships
About Supor2-7 Employees
5.1 Compliant Employment and Diverse
Workplace2-8 Workers who are not employees
5.1 Compliant Employment and Diverse
Workplace2-9 Governance structure and composition1.1 Corporate Governance2-10 Nomination and selection of the highestgovernance body
1.1 Corporate Governance
2-11 Chair of the highest governance body1.1 Corporate Governance2-12 Role of the highest governance body inoverseeing the management of impacts
ESG Governance2-13 Delegation of responsibility for managingimpacts
ESG Governance2-14 Role of the highest governing body insustainability reporting
ESG Governance2-15 Conicts of interest1.1 Corporate Governance2-16 Communication of critical concerns1.1 Corporate Governance2-17 Collective knowledge of the highest governancebody
1.1 Corporate Governance
2-18 Evaluation of the performance of the highestgovernance body
1.1 Corporate Governance
2-19 Remuneration policies
5.2 Compensation Benets and
Performance Evaluation2-20 Process for determining remuneration1.1 Corporate Governance2-21 Annual total compensation ratioUndisclosed2-22 Statement on sustainable development strategyESG Strategy
GRI StandardsGRI StandardsDisclosuresDisclosuresCorresponding SectionsCorresponding Sections
2-23 Policy commitmentsAll chapters2-24 Embedding policy commitmentsAll chapters2-25 Processes to remediate negative impacts1.1 Corporate Governance2-26 Mechanisms for seeking advice and raising concernsESG Governance2-27 Compliance with laws and regulationsAll chapters2-28 Membership associations
2.1 R&D Innovation and Industry
Development Promotion2-29 Approach to stakeholder engagementESG Governance2-30 Collective bargaining agreements
5.4 Employee Engagement and
Care InitiativesGRI 3: MaterialTopics
3-1 Process to determine material topicsESG Governance3-2 List of material topicsESG Governance3-3 Management of material topicsESG GovernanceGRI 201:
EconomicPerformance
201-1 Direct economic value generated and distributed2024 Highlights201-2 Financial implications and other risks and opportunitiesdue to climate change
4.1 Climate Change and Low
Carbon Development201-3 Dened benet plan obligations and other retirementplans
5.2 Compensation Benets and
Performance Evaluation201-4 Financial assistance received from governmentUndisclosedGRI 202: MarketPresence
202-1 Ratios of standard entry level wage by gendercompared to local minimum wage
Undisclosed202-2 The proportion of senior management hired from thelocal community
UndisclosedGRI 203: IndirectEconomicImpacts
203-1 Infrastructure investments and services supported
6.1 Education Assistance and
Rural Revitalization203-2 Signicant indirect economic impactAbout SuporGRI 204:
ProcurementPractices
204-1 Proportion of spending on local suppliersUndisclosed
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
GRI StandardsGRI StandardsDisclosuresDisclosuresCorresponding SectionsCorresponding Sections
205-1 Operations assessed for risks related tocorruption
1.2 Business Ethics
205-2 Communication and training about anti-corruption policies and procedures
1.2 Business Ethics
205-3 Conrmed incidents of corruption and actionstaken
1.2 Business Ethics
GRI 206: Anti-competitiveBehavior
206-1 Legal actions for anti-competitive behavior,anti-trust, and monopoly practices
1.2 Business Ethics
GRI 207: Tax
207-1 Approach to tax1.1 Corporate Governance207-2 Tax governance, control, and risk management1.1 Corporate Governance207-3 Stakeholder engagement and management ofconcerns related to tax
ESG Governance207-4 Country-by-country reportingUndisclosedGRI 301:
Materials
301-1 Materials used by weight or volume
4.3 Resource Management and Circular
Economy301-2 Recycled input materials used
4.3 Resource Management and Circular
Economy301-3 Reclaimed products and their packagingmaterials
4.3 Resource Management and Circular
Economy
GRI 302: Energy
302-1 Energy consumption within the organization
4.3 Resource Management and Circular
Economy302-2 Energy consumption outside of theorganization
4.3 Resource Management and Circular
Economy302-3 Energy intensity
4.3 Resource Management and Circular
Economy302-4 Reduction of energy consumption
4.3 Resource Management and Circular
Economy302-5 Reductions in energy requirements of productsand services
4.3 Resource Management and Circular
EconomyGRI 303: Waterand Efuents
303-1 Interactions with water as a shared resource
4.3 Resource Management and Circular
Economy303-2 Management of water discharge-relatedimpacts
4.3 Resource Management and Circular
Economy303-3 Water withdrawal
4.3 Resource Management and Circular
Economy303-4 Water discharge
4.3 Resource Management and Circular
Economy303-5 Water consumption
4.3 Resource Management and Circular
EconomyGRI 304:
Biodiversity
304-1 Operational sites owned, leased, managedin, or adjacent to, protected areas and areas of highbiodiversity value outside protected areas
Undisclosed304-2 Signicant impacts of biodiversity, productsand services on biodiversity
Undisclosed
GRI StandardsGRI StandardsDisclosuresDisclosuresCorresponding SectionsCorresponding SectionsGRI 304:
Biodiversity
304-3 Habitats protected or restoredUndisclosed304-4 IUCN Red List species and nationalconservation list species with habitats in areas affectedby operations
Undisclosed
GRI 305:
Emissions
305-1 Direct (Scope 1) GHG emissions
4.1 Climate Change and Low Carbon
Development305-2 Energy indirect (Scope 2) GHG emissions
4.1 Climate Change and Low Carbon
Development305-3 Other indirect/Scope 3 GHG emissions
4.1 Climate Change and Low Carbon
Development305-4 GHG emission intensityUndisclosed305-5 Reduction of GHG emissionsUndisclosed305-6 Emissions of ozone-depleting substances (ODS)Undisclosed305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), andother signicant air emissions
Undisclosed
GRI 306: Waste
306-1 Waste generation and waste-related signicantimpacts
4.2 Environmental Compliance and
Pollution Reduction with Enhanced
Efciency306-2 Management of waste-related signicant impacts
4.2 Environmental Compliance and
Pollution Reduction with Enhanced
Efciency306-3 Waste generated
4.2 Environmental Compliance and
Pollution Reduction with Enhanced
Efciency306-4 Waste diverted from disposal
4.2 Environmental Compliance and
Pollution Reduction with Enhanced
Efciency306-5 Waste directed to disposal
4.2 Environmental Compliance and
Pollution Reduction with Enhanced
EfciencyGRI 308: SupplierEnvironmentalAssessment
308-1 New suppliers that were screened 3.1 Stable Supply308-2 Negative environmental impacts in the supplychain and actions taken
3.1 Stable Supply
GRI 401:
Employment
401-1 New employee hires and employee turnover
5.1 Compliant Employment and Diverse
Workplace401-2 Benets provided to full-time employees that arenot provided to temporary or part-time employees
5.1 Compliant Employment and Diverse
Workplace401-3 Parental leave
5.1 Compliant Employment and Diverse
WorkplaceGRI 402: Labor/ManagementRelations
402-1 Minimum notice periods regarding operationalchanges
Undisclosed
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperations
GRI StandardsGRI StandardsDisclosuresDisclosuresCorresponding SectionsCorresponding Sections
GRI 403:
Occupationalhealth and safety
403-1 Occupational health and safety managementsystem
5.5 Work Safety and Occupational
Health403-2 Hazard identication, risk assessment, andincident investigation
5.5 Work Safety and Occupational
Health403-3 Occupational health services
5.5 Work Safety and Occupational
Health403-4 Worker participation, consultation, andcommunication on occupational health and safety
5.5 Work Safety and Occupational
Health403-5 Worker training on occupational health andsafety
5.5 Work Safety and Occupational
Health403-6 Promotion of worker health
5.5 Work Safety and Occupational
Health403-7 Prevention and mitigation of occupationalhealth and safety impacts directly linked by businessrelationships
5.5 Work Safety and Occupational
Health403-8 Workers covered by an occupational healthand safety management system
5.5 Work Safety and Occupational
Health403-9 Work-related injuries
5.5 Work Safety and Occupational
Health403-10 Work-related ill health
5.5 Work Safety and Occupational
HealthGRI 404: Trainingand Education
404-1 Average hours of training per year peremployee
5.3 Talent Acquisition, Training and
Development404-2 Programs for upgrading employee skills andtransition assistance programs
5.3 Talent Acquisition, Training and
Development404-3 Percentage of employees receiving regularperformance and career development reviews
5.3 Talent Acquisition, Training and
DevelopmentGRI 405: Diversityand EqualOpportunity
405-1 Diversity of governance bodies and employees
5.1 Compliant Employment and Diverse
Workplace405-2 Ratio of basic salary and remuneration ofwomen to men
UndisclosedGRI 406: Non-discrimination
406-1 Incidents of discrimination and correctiveactions taken
5.4 Employee Engagement and Care
InitiativesGRI 407: Freedomof Associationand CollectiveBargaining
407-1 Operations and suppliers in which the right tofreedom of association and collective bargaining maybe at risk
5.1 Compliant Employment and Diverse
WorkplaceGRI 408: ChildLabor
408-1 Operations and suppliers at signicant risk forincidents of child labor
3.2 Responsible Procurement
5.1 Compliant Employment and Diverse
WorkplaceGRI 409: Forcedor CompulsoryLabor
409-1 Operators and suppliers at signicant risk forincidents of forced or compulsory labor
3.2 Responsible Procurement
5.1 Compliant Employment and Diverse
WorkplaceGRI 410: SecurityPractices
410-1 Security personnel trained in human rightspolicies or procedures
UndisclosedGRI 411: Rights ofIndigenous Peoples
411-1 Incidents of violations involving rights ofindigenous peoples
3.4 Traceability and Conict Minerals
GRI GRIStandardsStandards
DisclosuresDisclosuresCorresponding SectionsCorresponding SectionsGRI 413: Local
Communities
413-1 Operations with local community engagement, impact
assessments, and development programs
Undisclosed
413-2 Operations with signicant actual and potential negative
impacts on local communities
UndisclosedGRI 414:
Supplier SocialAssessment
414-1 New suppliers that were screened using social criteria3.1 Stable Supply414-2 Negative social impacts in the supply chain and actionstaken
3.1 Stable Supply
GRI 415: PublicPolicy
415-1 Political contributionsUndisclosedGRI 416:
Customer Healthand Safety
416-1 Assessing the health and safety impacts of product and
service categories
2.2 Product Quality
416-2 Incidents of non-compliance concerning the health and
safety impacts of products and services
2.2 Product Quality
GRI 417:
Marketing andLabeling
417-1 Requirements for product and service information and
labeling
2.3 Responsible Marketing
417-2 Incident of non-compliance concerning product and
service information and labeling
2.3 Responsible Marketing
417-3 Incidents of non-compliance concerning marketing
communications
2.3 Responsible Marketing
GRI 418:
CustomerPrivacy
418-1 Substantiated complaints concerning breaches of customer
privacy and losses of customer data
1.4 Information Security and
Personal Information Protection
Codes and Codes andStandardsStandards
Postal codePostal codeContentContent
Corresponding Sections Corresponding Sections
of This Reportof This ReportProduct Safety
CG-AM-250a.1
Number of recalls issued and total unitsrecalled
2.2 Product Quality
CG-AM-250a.2
Discussion of process to identify and managesafety risks associated with the use of itsproducts
2.2 Product Quality
CG-AM-250a.3
Total amount of monetary losses as a resultof legal proceedings associated with productsafety
2.2 Product Quality
Impact ofproduct lifecycle on theenvironment
CG-AM-410a.1
Percentage of eligible products by revenuecertied to an energy efciency certication
UndisclosedCG-AM-410a.2
Percentage of eligible products by revenuecertied to an environmental product lifecyclestandard
UndisclosedCG-AM-410a.3
Description of efforts to manage products'end-of-life impacts
4.3 Resource Management and
Circular Economy
SASB Index for the Domestic Appliance ManufacturingIndustry
Innovative and High-Quality Products
SustainableSupply Chain
EnvironmentalResponsibility
Social Contribution
Employee Development andEmpowerment
Appendix
Compliance and IntegrityOperationsReader FeedbackDear readers,
Greetings! We appreciate you taking the time to readthis report amidst your busy schedule. To continuouslyenhance our sustainable development management andthe disclosure of environmental, social, and governance(ESG) information disclosure, we sincerely welcome yourvaluable feedback and suggestions.Please assist by completing this page and returning it to usvia the following methods.
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