Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Chairman's StatementIn this era full of challenges and opportunities, ESG isnot only a reection of corporate social responsibility, butalso the crucial key to long-term competitiveness. In 2023,Kingsoft Office took the ESG concept as an importanthandhold for the Company's development, overcamechallenges, moved forward with courage, and achievedleapfrog development, achieving excellent operatingresults. We have further reinforce the Board's oversightof ESG matters, and established a three-tier governancestructure consisting of the Board's Strategy Committee,the Company's management and ESG-related functionaldepartments. During the year, the Company formulatedthe Kingsoft O?ce Code of Business Conduct, carrying outspecic ESG enhancement work covering key issues suchas privacy security and data protection, human capitaldevelopment, business ethics and carbon emissions,and ensured the effective implementation of the relatedwork plans. We are pleased to witness the vigorousadvancement of the Company's sustainability work, and torespond to the expectations of various stakeholders withpractical actions.With more than 30 years of technical accumulation andprofessional research advantages in the office softwareindustry, Kingsoft Office has made new breakthroughsthrough continuous and dedicated exploration. In 2023,Kingsoft Office successfully released WPS AI andlaunched public testing, using large language modelsto reconstruct office software, to achieve the leadingapplication of AI technology in the eld of domestic o?ce,and help users enter the era of intelligent office. By theend of 2023, we had served more than 220 countries andregions around the world. In February 2023, WPS O?cewon the Sensor Tower Annual APAC Award, becoming thefirst office software to win the award, and was awarded
the "Best O?ce Application". In November 2023, KingsoftO?ce was selected as one of the "2023 Forbes China Top50 Innovative Enterprises"; in December 2023, KingsoftO?ce was selected as one of Fortune Magazine's "Future50" in 2023; and WPS Office was selected as the firsto?ce software to win this award.We always adhere to the concept of sustainabledevelopment, and integrate energy saving and emissionreduction, cost reduction and e?ciency improvement, andclimate change response into our operations, productsand services. As a national benchmark of domesticsoftware, we actively practice the national carbon peakand carbon neutral targets, and delve deeply into cloudand collaborative o?ce scenarios. We have fully launchedWPS 365, a New-quality-productive-forces O?ce Platform,in 2023, providing enterprise customers with technology toachieve digital transformation, improve productivity, reducecosts, and enhance competitiveness. By the end of 2023,we had cumulatively upgraded digital intelligent officeservices to more than 17,000 government and enterpriseusers, covering industries such as retail, wholesale,services, manufacturing, construction, transportation,education, accommodation and catering, and software andinformation technology services, demonstrating our strongdetermination and signicant achievements in supportingenterprise users' digital transformation and sustainabledevelopment. During the year, we also undertooka comprehensive review of our Company's carbonemissions to gain a clearer picture of our environmentalimpact. Based on this analysis, we have developed anenvironmental management strategy with "open source"and "cut back" as the two key words. Through "opensource" we actively seek to use renewable and cleanenergy to reduce our reliance on traditional energy
sources; through "cut back" we strive to achieve low-carbonoperations by continuously improving the efficiency ofenergy use and reducing energy waste.Employees are the core driving force for the Companyto achieve sustainable development, and their wisdom,enthusiasm and creativity together build a solidfoundation for the Company's development. We arecommitted to creating a healthy, equal, and inclusiveworking atmosphere, continuously optimizing the talentmanagement strategy, perfecting the talent training system,providing fair promotion and development channels, fullyreleasing the enthusiasm and creativity of employees, andhelping them to become a better version of themselves. Atthe same time, Kingsoft O?ce attaches importance to thetraining of innovative talents, actively carries out internaltraining, and external co-operation, encourages technicalexchanges, and continuously improves the comprehensivequality and innovation ability of R&D sta?.Kingsoft Office integrates ESG into its corporate DNAand actively practices the development concept of "OpenIntegration and Value Symbiosis" to create an open andwin-win ecological environment. We uphold the socialresponsibility concept of "Technology for Good", focus onmajor social issues, and continue to explore key areassuch as promoting the development of the industry,empowering small and medium-sized enterprises, supportingorganizational governance, and supporting education, aswell as actively participate in the organization of internationalevents, to assume corporate social responsibility, harnessthe power of science and technology to solve socialproblems, and enhance social welfare.
Looking ahead, we will continue to uphold the conceptof co-development between business, the environmentand society, and inject new vitality and momentuminto industrial innovation and high-quality economicand social development, thereby contributing to thesustainable development of society.ChairmanZou Tao20 March 2024
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Corporate GovernanceAbout this ReportAppendix
Company IntroductionBeijing Kingsoft Office Software Company Limited (688111. SH)is a leading o?ce software and service provider which is mainlyengaged in the design, research and development, sales, andpromotion of WPS O?ce software and services. With more than30 years of technology accumulation and research advantagesin the office software field, Kingsoft Office has independentlydeveloped the main software products and services. Adhering tothe brand concept of "Inspire Wisdom", Kingsoft O?ce continuesto refine products and services. We always put users first andare committed to delivering the simplest and most e?cient o?ceexperience to individuals, families, and organizations, which helpsindividual users create and live lives more easily and with greaterpleasure, and helps organizational users operate and grow moree?ciently and securely.
By the end of 2023Kingsoft O?ce had served more than
the number of monthly active devicesfor its main products had reached
in the PC version
in the mobile version
million
The Company's main products include WPS O?ce, KDocs and other softwareempower products matrix and New-quality-productive-forces Platform-WPS365, of which WPS Office and KDocs can be applied on a wide range ofmainstream operating systems, such as Windows, Linux, Mac OS, Android,iOS and Harmony OS. Kingsoft Digital O?ce Platform provides one-stop, multi-platform applicable solutions or services based on the needs of organizationalusers, in a manner that matches their capabilities and delivery model.By the end of 2023, Kingsoft O?ce had served more than 220 countries andregions around the world. The number of monthly active devices for its mainproducts had reached 598 million, an increase of 4.36% year-on-year, with 265million in the PC version, up 9.50% year-on-year, and 330 million in the mobileversion, up 0.61% year-on-year. Kingsoft O?ce provides o?ce products andservices to a wide range of industries, including party and government organs,nance, energy, aviation, healthcare, education, and other important elds.
About Kingsoft O?ce
countries and regionsaround the worldmillionmillion
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Kingsoft O?ce Mission, Vision, Core Values
Mission
Vision
Core Values
Simple creation,easy expression,and the realization
of value links.
We will become a company that userslove, employees are proud of, and societyrespects, providing users with an incredibleo?ce experience that exceeds expectations,and becoming a global leader in o?ce services.
Customer rst, insist on innovation, integrity, optimism and tenacity.
Interpretation:
As the leading o?ce service provider inChina, Kingsoft O?ce's mission is notonly to make users' work and learningeasier and more efficient, but moreimportantly, we believe that everyonehas a unique wisdom, and everythinking and creation has extraordinaryvalue. Therefore, we must helpusers express these ideas easily andperfectly, showing the unique charmof each person. And connect thesewisdoms, pass them on, and createmore possibilities.
Interpretation:
In the next ten years, we will use betterservice and advanced technologyto provide users with a relaxed andefficient office experience. To be acompany that understands usersbest, truly create value for users, andwin the love and trust of users: wewant to provide the best platform foremployees, where they can continueto learn, break through, grow, fullyshow themselves, and share everyachievement with the company; Wemust always adhere to the originalintention of "making the best nationalsoftware", so that China's publicsoftware and services can go to theworld and become a leader in globalo?ce services.
内容创作
沟通创作
数字资产管理
开放生态
应用生态合作生态服务生态中台能力
演示表格PDF文字智能文档智能表单流程图思维导图智能表格
金山协作金山会议金山日历金山邮箱
金山云盘身份管控管理后台策略管控文档管控
ContentCreation
CommunicationCoordination
Digital AssetManagement
ContentCreation
Writer Presentation Spreadsheet PDFSmartDocument
SmartSpreadsheet
FlowchartMind MapSmart Form
KingsoftTeams
KingsoftMeeting
KingsoftCalendar
WPS Mail
KingsoftCloud Disk
IdentityControl
ManagementBackground
StrategyControl
DocumentControl
Application
Ecology
CooperationEcology
ServiceEcology
MiddlewareCapability
Milestones of Kingsoft O?ce
? Founder of Kingsoft,Bojun Qiu announcedthe launch of WPS 1.0.
? Kingsoft O?ce Software becamethe o?cial collaborative o?cesoftware supplier for the Beijing2022 Winter Olympics and theParalympics.? Kingsoft O?ce became the o?cialand exclusive o?ce softwaresupplier for the 31st Universiade.? WPS O?ce was included in
the National Computer RankExamination.? The WPS "CHAO" o?ceconference was held, during whichthe new company product strategy"Collaboration" was released.
? Kingsoft O?ce announced thebrand renewal and launched a newbrand slogan: The Blooming Powerof Wisdom.? Kingsoft O?ce held the 2021Kingsoft Digital O?ce Conferenceand released the "Kingsoft DigitalO?ce Platform" with strategicsignicance.
? Accomplished "Border trilogy",after the Mongolian and Tibetanversions and other ethnic languageproduct applications were released,we released the WPS Viharkoversion.? Released WPS O?cial Documentversion, Kingsoft O?ce Dark HorseProofreading V30.? Completed the cooperationdocument guarantee of the Beijing2022 Winter Olympics and theParalympics with zero accident.
? WPS 365 o?cially launched, o?ering a series ofcontent creation applications and o?ce collaborationtools, creating an e?cient New-quality-productive-forces O?ce Platform for users.? WPS AI released and started public beta testing,
applying large language models to restructure o?cesoftware, achieving a pioneering implementation of AIin the domestic o?ce sector.? WPS O?ce domestic personal edition o?cially
discontinued third-party commercial advertising.? Kingsoft O?ce Northeast Asia Cooperationheadquarters was established in Harbin, creating adigital o?ce cooperation center hub for the KingsoftO?ce in Northeast Asia.? WPS 365 Provides Customized Collaboration Softwareand Security Control for the Chengdu FISU WorldUniversity Games under the characteristics of theevent.
? Successfullyachieved the rstorder for governmentprocurement.
? Code rewriting, fullycompatible with MSO?ce, free individualedition announced.
? WPS made inroadsinto the Japanesemarket and enabledinternationalizationprocesses.
? WPS O?ce mobileapplication released.
? WPS passed the standardof "Important projects ofcore electronic devices,high-end general chips,and basic software".
? One-Stop WPS+ CloudService released.
? WPS O?ce surpassed100 million monthlyactive users on both PCand mobile.? WPS O?ce Thaiversion was released inBangkok.
? Kingsoft O?ce hold theCloud AI-Future O?ceSystem Conference:
WPS O?ce 2019Announced.? WPS O?ce for MacOS was o?ciallyreleased.? Kingsoft O?ceSoftware wassuccessfully Listedon the SSE STARMARKET, with thestock code 688111.
20012005198920072011201220152017
202020192018202120222023
Chairman’s StatementAbout Kingsoft O?ceESG ManagementEmpowering Users and
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
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Corporate GovernanceAbout this ReportAppendix
Honors and Key Performance IndicatorsResponsibility Honors
Feb 2023
Feb 2023
April 2023
May 2023
Aug 2023
Sept 2023
Nov 2023
Nov 2023
Dec 2023WPS won the "Best O?ceApplication" of SensorTower APAC Awards 2023,becoming the rst o?cesoftware to win the honor.
The Xianyang Electronic DocumentResource Pool Project under theresponsibility of Kingsoft O?ce wasselected in the Electronic Documents& Records Innovation ApplicationCases 2023 issued by the ElectronicDocuments & Records ManagementPromotion Alliance.
The Cloud DocumentsCollaborative PlatformProject of Kingsoft O?cewon the Innovation Awardat the 11
thChina InformationTechnology Expo.
Kingsoft O?ce was selectedin the rst batch of the BeijingGeneral AI Industrial InnovationPartnership Project.
Kingsoft Collaborative O?ce Systemwas selected in the Panorama ofHigh-Quality Digital TransformationProducts and Services issued by theChina Academy of Information andCommunications Technology.
Kingsoft O?ce Value ServiceSystem was acknowledged by theinformation innovation industry bybeing selected in the "Top 10 NewModels" of China InternationalDigital Economic Expo.
Kingsoft O?ce wassuccessfully selected to the2023 Forbes China Top 50Most Innovative Companies.
Kingsoft O?ce Finance One-stopIntelligence O?ce Platform Project won the"Financial Technology Empowers BusinessInnovation Award" jointly presented byFinancial Computerizing magazine andSuzhou Fintech Association.
WPS AI won the 20
th
"Ingenuity Leap Award"
issued by People's Daily.
Kingsoft O?ce Named to
Fortune Magazine's 2023
Global "Future 50" List.
Mar 2024
Kingsoft O?ce won the"WAIC 2023 - OutstandingPopularity Award" and was alsoselected as one of the rst co-operators of the World ArticialIntelligence Conference 2024.
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Highlights of ESG Performance in 2023Empowering Users and Reshaping the O?ce ExperienceGreen Development, Toward a Low-Carbon Future
The number of monthly active devices of majorproducts reached
million
Mutual compatibilitycertication of over
1,400
products
The annual numberof invention patentapplications reached
internalsecurity audits
Responded to100%
of product complaints
17,107.54Total Greenhouse Gas Emissions(Scope 1, Scope 2, Scope 3)
serving more than220+
countries and regions
Cumulative numberof invention patentapplications reached1,180
R&D investment of
1.472
billion yuan
an increase of
10.60%
over the same periodlast yearR&D investment accountingfor approximately
32.33%
ofoperating revenue
eco-partners
externalsecurity audits
internalattack anddefense drills
externalattack anddefense drillsUser satisfaction rate of
97.35%
Calculated on the basis of the length of a single onlinedocument of 5 pages of A4 paper, the number of newlycreated Kingsoft documents in this year saved about
million sheets of paper
equivalent to
1.36
million
copies of the XinhuaDictionary
Kingsoft O?ce employees used260,000+
Kingsoft meetings
In 2023,100%
of end-of-life servers and switches in Kingsoft O?ce's leased data centerswill be disposed of by qualied recyclers in a compliant manner
with a total meeting time of37+
million minutes
tons of CO
equivalent
1,006,192
cloud documents sent
52,956
online approval orders
Reshaping the O?ce Experience
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Join Hands with Employees to Build a HarmoniousEnterprise
Serving the Society and Delivering Digital PowerTotal number of employees4,869
Corporate Governance
33.66%
female employees
2.39
million sets
of K12 education courseware on KDocs'content platform
The "Kingsoft O?ce Cup" WPS O?ceSoftware Competition has attracted1,400+
colleges and universities
to participate
Kingsoft O?ce Universiade serviceguarantee team generated80,000+
online documents
100%
coverage ofemployee performance appraisalsEmployee trainingcoverage reached
100%
professional sharingsessions covering development,testing, product, design,operation, management, etc.
o?ine counseling activities
online ando?ine training sessionsA total of
634.3
hours
of class time
16,818
total participantswith a total of3,475
participants
Provided
times
of warm EAP psychologicalcounseling services
Total number of downloads ofK12 education resources reached
47.24
million times
8.52+
million users
downloaded K12 education resources
The WPS O?ce skills courses havecovered nearly
million students
WPS Education Edition has covered360,000+
students and teachers
with100,000+
people
enrolled
The WPS 365 product applicationcovered50,000+
people
Business ethics audit coveringall businesslines
of the Company
every 3 years
100%
of employees covered by businessethics training (including regularemployees, interns, part-timeemployees, and third-partydispatched contractors)
100%
of suppliers sign the KingsoftO?ce Integrity Guarantee
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Corporate GovernanceAbout this ReportAppendix
ESG Governance StructureKingsoft Office is committed to promoting the Company's sustainabledevelopment and creating long-term value for all stakeholders. This year,we continued to improve our ESG governance structure, strengthen theboard of directors' supervision of ESG matters, and ensure the effectiveimplementation of ESG-related work plans. Currently, the Companyhas formed a three-tier governance structure consisting of the Board ofDirectors' Strategy Committee, company management, and ESG-relatedfunctional departments, which operate collaboratively and with clearresponsibilities.
Board of Directors' Strategy CommitteeGovernance Level
ESG-related Functional DepartmentsImplementation
Level
Company Management
Decision-MakingLevel
The Board of Directors' Strategy Committee is the highest governing body for ESG matters at the Kingsoft O?ce. Its main responsibilitiesinclude overseeing the Company's overall ESG a?airs, such as identifying and assessing ESG-related opportunities and risks, supervisingthe progress of ESG strategic plans and objectives, and reviewing ESG-related disclosures. During the reporting period, the Company'sBoard of Directors' Strategy Committee held regular meetings to comprehensively identify signicant ESG risks related to the Company,including privacy and data protection, human capital development, business ethics, carbon emissions, and other issues. On March 20
th,2024, the Strategy Committee reviewed and approved the Kingsoft Office 2023 Environmental, Social and Governance Report andKingsoft O?ce Code of Business Conduct, and listened to the management's report on the progress of ESG work and the work plan for2024, and discussed signicant ESG matters for the Company.
Company management is the decision-making body for ESG matters at Kingsoft Office. It is mainly responsible for formulating theCompany's ESG strategy, supervising the implementation of ESG management, and regularly reporting to the Board of Directors' StrategyCommittee. At the end of 2023, the management team of Kingsoft O?ce, with a focus on value, responsibility, and risk, formulated short-,medium-, and long-term ESG strategic plans and objectives, conrmed the Kingsoft O?ce Code of Business Conduct and submitted it forboard review.
ESG-related functional departments are the specific executing departments for Kingsoft Office's ESG work, including the BoardSecretariat, Human Resources Department, Administrative Department, Discipline Inspection Committee, Information SecurityDepartment, Legal Compliance Department, etc. They are mainly responsible for implementing ESG-related work based on the companymanagement's strategies, regularly subject to supervision and inspection by company management, and adjusting work content promptlybased on suggestions from company management. During the reporting period, ESG-related departments regularly monitored theprogress of ESG work, carried out special projects to improve key sustainability issues such as privacy and data protection, human capitaldevelopment, business ethics, carbon emissions, compiled the Kingsoft Office Code of Business Conduct and reported to companymanagement.
Kingsoft O?ce ESG Governance Structure
Governance Level: Board of Directors' Strategy Committee
Decision-Making Level: Company Management
Implementation Level: ESG-related Functional Departments
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ESG StrategyWe integrate ESG concepts into our daily operations and management in fourmajor areas: products and services, environmental protection, human capitaldevelopment, and community investment. We actively adhere to the UnitedNations Sustainable Development Goals (UN SDGs), identify priorities of theUN SDGs, and implement a consistent approach to achieve the SDGs.
As a leading o?ce software and service provider, Kingsoft O?ce is dedicatedto providing efficient, convenient, and secure office solutions to users. Weuphold the corporate spirit of "technology for business" and the concept ofinnovation and continue to expand the boundary of digital o?ces. We are fullycommitted to safeguarding user information security, continuously improvingservice levels, and wholeheartedly providing users with an incredible officeexperience that exceeds expectations.
Kingsoft O?ce always adheres to the concept of sustainable development,integrating measures to respond to climate change risks into corporateoperations, products, and services. As a "benchmark of Chinese innovation"in foundational software, we actively practice the national goals of reachingpeak carbon emissions and achieving carbon neutrality. We are committed toproviding users with green, low-carbon products to reduce their environmentalimpact and promote sustainable social development.
Employees are the most valuable resources of Kingsoft Office. We arecommitted to creating a healthy, equal, and inclusive work atmosphere,continually optimizing our talent management strategy, refining our talentdevelopment system, providing fair promotion and development channels, fullyunleashing the enthusiasm and creativity of our employees, and helping thembecome better versions of themselves.
Kingsoft O?ce adheres to the social responsibility concept of "Tech for Good",focuses on major social issues, and continuously explores key areas suchas promoting industrial development, empowering small and medium-sizedenterprises, assisting in organizational governance, and supporting education. Inthe meantime, the Company actively supports the organization of internationalgames, takes on corporate social responsibility, and uses the power of scienceand technology to resolve social issues and promote social welfare.
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Stakeholder EngagementIn line with our business model and internal and external communication, We have identied the key stakeholders whose operations impact and are impacted by our enterprise, along with their main opinions and expectations, as shown in the following table.
Government and
Regulators
InvestorsUsersPublicEmployeesSuppliers and PartnersCommunity
Compliance with laws and
regulationsEnsuring product safety and
reliabilityPromoting technologicaladvancementServing the national economyand the public's livelihood
Maintaining goodoperational performance
Compliant operationsInformation disclosure
Providing high-qualityproducts and servicesEnsuring network security
and user privacyMeeting diverse user needs
Providing safe and reliable
productsEnhancing operational
transparency
Protecting employee rightEnsuring occupational health
Focusing on training and
developmentEstablishing career pathwaysBalancing work and life
Open, fair, and justprocurementHonoring contractsMutual benets and win-win
cooperation
Participating in communitydevelopmentSupporting public welfare
initiativesEnvironmental protection
Inspections and receptionsAnnual reportsCompany website
Shareholders' meetingsCompany announcementsSpecial reportsVisitation and reception
Routine user communicationUser satisfaction surveyUser complaint handling and
feedback
Annual reportsCompany website
Labor UnionOnline employee feedback
platformFace-to-face communication
Contract signing according to
the lawPublic tenderingFace-to-face communication
Community eventparticipationVisitation and reception
Key Stakeholders
Key opinions and ex
pectations
Main CommunicationMethods
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Material Issue Analysis
Issue Screening Process
Based on thorough communication with stakeholders, we assess the levelof importance of each material issue, identifying the key issues of concern tostakeholders. The specic details are as follows:
The material issues and material issue analysis results are shown in the following chart.
Kingsoft O?ce 2023 Material Issues Matrix
Highly Important Issues
Moderately Important Issues
Other Relevant Issues
Industry benchmarking studiesMajor domestic and international
ESG reporting standardsEmployee opinion surveys
Management recommendations
Suggestions from internal and
external expertsAreas of media focus
Corporate values and strategyRelevant laws and regulations
Stakeholders' opinions andexpectationsIndustry practice referencesManagement suggestions
Cybersecurity and PrivacyProtectionOptimizing Company ProductsEnhancing CompanyGovernanceBusiness EthicsSafeguarding Employee RightsStrengthening R&D andInnovationUpgrading Customer ServicesSupporting EmployeeDevelopment and TrainingConveying Employee CareSeizing Clean OpportunitiesEnhancing Green OperationsSupply Chain ManagementServing Social Development
Importance to Kingsoft O?ce
Importance to Stakeholders
Environmental Social Gоvеrnаncе
Cybersecurity and Privacy Protection
Optimizing Company ProductsEnhancing Company GovernanceBusiness EthicsSupporting Employee Development and Training
Conveying Employee Care
SafeguardingEmployeeRightsStrengthening R&D and
InnovationUpgradingCustomerServicesSeizing Clean OpportunitiesEnhancing Green OperationsSupply Chain ManagementServing Social Development
High
High
Low
Sources of IssuesSelection Criteria
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Products Achieve ValueIn line with the user-rst service concept, we continue to enrich our productsand services, strictly control product quality, safeguard product content security,customize o?ce solutions for enterprises in di?erent industries, and help moreenterprise and individual users with simple creation and easy expression.Upgrading the Product MatrixWith more than 30 years of experience in the o?ce software eld, we continueto optimize and update product functions and promote innovation and changesthanks to our deep understanding of o?ce products and persistent explorationof new techniques. In the eld of cutting-edge technologies such as articialintelligence, we always follow the principle of prudence and robustness, andthoroughly assess the potential impact and reliability to ensure the rationaland safe application of technology. We have created a range of innovativeand valuable products and services to provide users with a more efficient,intelligent, and convenient o?ce experience.
AI Empowerment, Exploring a New Experience in Smart O?ce WorkIn 2023, Kingsoft Office introduced WPS AI, a smart officeassistant based on large language models, which develops inthree directions, i.e. AIGC, Copilot, and Insight. The assistantprovides users with the ability to write, read, Q&A and human-machine interact smartly, meets the users' needs in various areassuch as content generation and understanding, and commandoperation, thus helping users enter the era of intelligent o?ce.WPS AI components are designed to provide users with e?cientand convenient o?ce experience by innovating practical functionsaround the user’s office environment. WPS AI word componentcan quickly draft an article outline, polish the text, and adjust thelength and text style for the user; the presentation component cangenerate themed PPT with one click and enhance the details ofthe PPT; the smart table component can write complex formulasand extract key points of the data table; the PDF component canbe read quickly, and understand multilingual documentation, tracelong text points to help users achieve better results in less time.In a corporate office scenario, users can also create a privateknowledge service platform using the AI large model, whichcovers many technologies and functions such as management,creation, retrieval, and distribution of knowledge, helpingusers acquire, utilize, and manage knowledge resources moree?ectively, and driving business e?ciency.
As a leading o?ce software and service provider, Kingsoft O?ce is dedicated to providing e?cient, convenient, and secure o?ce solutions to users. We uphold the corporate spirit of "technology for business" andthe concept of innovation and continue to expand the boundary of digital o?ces. We are fully committed to safeguarding user information security, continuously improving service levels, and wholeheartedly providingusers with an incredible o?ce experience that exceeds expectations.
WPS AI Product Features
Writer
ContentCreation
Content GenerationContextual UnderstandingContent CreationTypography RefinementPresentation & Demonstration
SmartAssistant
KnowledgeInsight
Content RecognitionContextual UnderstandingKnowledge Q&A
Data Q&A and AnalysisTable ManipulationAdvanced Functions
Smart DocumentPresentationSpreadsheetSmart SpreadsheetPDFSnapshotKnow-how
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In terms of document security, WPS 365 builds a document security controlsystem for enterprises and protects document security throughout the lifecycle through proactive, incident-based and retrospective measures.
New-quality-productive-forces O?ce Platform, Opening a New Horizon for E?cient O?ce WorkIn 2023, we launched the New-quality-productive-forces O?ce Platform -- WPS 365, including content creation and management tools such as the WPS suite,online documentation, corporate cloud drive, and collaborative o?ce software such as audio and video conferencing and Kingsoft Teams IM, to help users cope withcomplex o?ce scenarios and help enterprises transform digitally.In terms of digital o?ce, WPS 365 can meet the o?ce needs of centralized storage of enterprise les in the cloud, multi-ended cross-screen o?ce,and multi-person collaborative editing. It can solve management challenges such as document management confusion, ine?cient collaboration anddi?culty in task tracking, and help employees of enterprise users improve o?ce productivity.
AES-256 refers to the 256-bit Advanced Encryption Standard, a high-strength encryption algorithm used to protect data security.
Centralized Cloud StorageMulti-Terminal Cross-Screen O?ceCollaborative Editing
Proactive measures
Implements AES-256
banking-level encryption toe?ectively prevent hackers and Trojan attacks.
WPS 365 Document Security Control System
2023 WPS 365 Digital O?ce China Tour, Decoding the New Mode of Digital O?ce
Kingsoft O?ce initiated the WPS 365 digital o?ce activities in China, aiming to deepen the value of the scene, and the incubation of innovative industrysolutions. 2023 August, we went into Guangzhou, together with the Zhongshan Municipal Services Data Management Bureau to jointly launch the "DigitalGovernment Intelligent O?ce Pilot Project", around the construction of the digital government intelligent o?ce model, the innovation and iteration of digitalgovernment o?ce solutions; around the manufacturing enterprises, industrial park enterprises, releasing high-end manufacturing industry solutions, andworking with partners, industry customers to launch the pioneer manufacturing industry co-construction program, Guangdong industrial park Special HelpCloud Plan, help enterprises to achieve " cloud o?ce, high-e?ciency collaboration, intelligent innovation".
Incident-based measures
Flexibly sets up access and editing rights to preventinternal unauthorized tampering; refines the scopeof document sharing to reduce the risk of documentleakage.Retrospective measures
The responsible person is traceable using thetransaction log so that the incident can be easilytraced and veried. The enterprise user can customizespecial watermarks, and in the event of informationleakage, the user can identify the accountability usingthe watermarks.
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Empowering Thousands of IndustriesTo meet the needs of enterprise users in di?erent industries and various o?ce scenarios, we are committed to providing customized o?ce solutions to make the o?cemore e?cient and convenient. By the end of the reporting period, Kingsoft O?ce upgraded digital intelligent o?ce services to more than 17,000 government andenterprise users, covering retail, wholesale, service, manufacturing, construction, transportation, education, hospitality, software and information technology services.
For government usersBased on WPS 365, we provide multi-faceted support for theconstruction of digital government, including the construction ofgovernment document capacity system, the establishment of basicservice platforms, etc., to help government authorities to builda network of collaborative government office platform. KingsoftO?ce also provides standardized and normalized o?cial documentservices for party and government agencies with high efficiencyand quality by means of digital technology, focusing on solvingthe difficulties in the training of professional official documentproofreaders and the difficulties in the standardization of thecontent and format of o?cial documents and the standardizationof proofreading, etc., so as to satisfy the requirements of relevantpersonnel for the standardization, normalization, precision andintelligence of o?cial document production in a full-scene basis.
For users in the nancial industryWPS 365 integrated financial digital officesolution focuses on the multiple needs ofgenuineness, informatization innovation anddigital transformation, and builds a special one-stop collaborative office platform for financialinstitutions, on which the data is self-ownedand controllable, to help financial institutionscomplete online o?ce and digital upgrade.
For users in the medical industryKingsoft Office launched a one-stop intelligentdocument center solution, built a "Processing,Formatting and Signing" integration
documentservice platform, and enabled the hospital’selectronic medical record system, researchsystem, office system, and other informationsystems to work together. Kingsoft Office usesOFD
format to enable the storage of medicaldocuments in a unified format, and helps thehospital access the complete process of writing,storing, managing, and using medical documentsonline.
For users in the manufacturing industryKingsoft Office released the WPS 365manufacturing solution to provide secureand efficient office collaboration servicesfor manufacturing enterprises, starting withthe application of IM and cloud documentscombination, document collaborationtraceability, document integration IPDdevelopment model
and intelligent officeassistant.
"Processing, Formatting and Signing" integration refers to the integration of processing software, formatting software, and signing software to form a unied o?ce solution.
OFD (Open Financial Document) format refers to a document format from national standard for electronic document management of China.
The IPD research and development model emphasizes parallel engineering, cross-department collaboration, and rapid iteration during the product development process. In this model, documents serve not only as records of information but also as tools for cooperation and bridges for communication.
By the end of the reporting period, Kingsoft O?ce upgraded digitalintelligent o?ce services to more than17,000+
government and enterprise users
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Guaranteeing Product QualityWe regard product quality as our core competitiveness, and we strive to meet the expectations of our customers through the provision of high-quality products andservices. Kingsoft O?ce set up a quality committee to strictly carry out product quality management and ensure high-quality delivery of products. In the currentyear, we have continuously optimized our product quality assurance measures, and set more stringent quality standards, to provide users with an excellent productexperience.
The automated development system includes automated testing, automated deployment, automated monitoring, and other automated software development processes.
Quality control access management refers to a series of quality control checkpoints set up during the software development process. Only products that meet specic standards andrequirements can pass these checkpoints and move on to the next stage of development.
AI large models refer to articial intelligence models that are built by training with large-scale datasets and powerful computational capabilities, which are highly complex and have stronggeneralization abilities.
We implement technicalupgrades and strategicoptimization for the productautomation developmentsystem
, which e?ectivelyreduces manual interventionin the product developmentprocess, and improves productreliability and stability.
We set up quality control access
during the producttesting phase, adding new quality control parameters,covering code review, unit test, integration test,system test, etc. to achieve strict monitoring ofsoftware product quality and stability. In addition,we have introduced AI large model
capability intothe product testing program to conduct e?cient andaccurate quality assessment, helping us to identifyand x potential problems in a timely manner, andensuring that the product meets the expected qualitystandards before launch.
We provide feedback on productquality issues to the R&Ddepartment by monitoring publicopinions and analyzing usercomplaints to continuously optimizeproduct quality.
Product development phaseProduct testing phaseProduct launch phase
Safeguarding Content Security
Kingsoft O?ce resolutely implements laws and regulations such as the NetworkSecurity Law of the People's Republic of China and the Regulation on InternetInformation Services of the People's Republic of China, and always regardssafeguarding content security as an important responsibility of the Company.We have formulated security review systems such as the Information SecurityManagement Manual, the Information Security Public Sentiment ManagementSystem, defining the general principles, strategy, management frameworkto provide a solid institutional guarantee for ensuring content security. Weresolutely block and handle adverse information, contributing to buildinghealthy, safe, and civilized cyberspace.We encourage users to report any adverse information found during use of theproduct. We set up a one-click reporting portal at the product terminals, anddisclose the reporting telephone and email address on the company's o?cialwebsite, so as to open up the reporting channels. We also arrange customerservice personnel to verify the problem clues in a timely manner, and oncethe existence of the problem is conrmed, we will take immediate measuresto deal with it and feedback the results to the informant to ensure that theproblem is e?ectively solved.
Kingsoft O?ce Adverse Information Reporting Channels
Telephone: 400-677-5005Email: wps@wps.cn
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Enhancing Ethical Governance of Science and Technology
Kingsoft O?ce adheres to the philosophy of responsible articial intelligence of "free developing, innovation leading, safeand controllable", continuously improves the ability of science and technology ethical governance, and integrates therequirements of ethics of articial intelligence into the whole life cycle of the products, to e?ectively prevent and control therisks of ethics of articial intelligence.
To enhance employees' literacy in ethics of articial intelligence, we have been continuously developingcourses and training programs on ethics of science and technology for both technical and business sta?,covering modules on ethical principles, privacy protection, fairness, transparency, etc. We have alsoinvited industry experts and academics to share their views on the ethics of science and technology in theform of communication and exchange of ideas. In addition, we also invite industry experts and scholarsfrom time to time to share cutting-edge research results and views with technical employees, to deepenemployees' knowledge and understanding of technology ethics in the form of communication. We alsoencourage employees to actively participate in research projects on the ethics of articial intelligence, andsupport them to explore in-depth the cutting-edge topics of ethics of articial intelligence and apply theresearch results in practical work, to better deal with the challenges of ethics of articial intelligence andpromote the healthy development of AI technology.We hold high regard for ethics in science and technology, and conduct responsible product research and developmentwith the application of artificial intelligence to better facilitate the use of artificial intelligence for the benefit of humanbeings.
In terms of technology research
and developmentWe have been continuously exploringthe interpretability, transparency, andfairness of articial intelligence to ensurethat the decision-making basis andbehaviors of articial intelligence can beexplained. Furthermore, we continue tooptimize our content generation reviewalgorithms and strategies to avoid theoccurrences of discrimination, bias orillegal issues caused by AI, and strictlyfollow the principle of fairness in thedesign of AI applications and models.
In terms of data security
protectionWe have established the UserPrivacy Committee at the companylevel, improving the data securitymanagement system, standardizingthe means of managing the whole lifecycle of data, guarding the security ofusers' private data.
Kingsoft O?ceResponsible AI Philosophy
Free Developing:
It can promote the freedevelopment of humanbeings and support the
independent choice
and personalizedgrowth of individuals.
Innovation Leading:
It can become the engine
of human innovationand provide supportfor breakthroughs andprogress in various elds.Secure and controllable:
It can serve as a securityassisting means forhuman beings, ensuring
that it is in accordancewith the values and long-term interests of human
beings.
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Innovation-Driven Development
Under the guidance of the value of "Insisting on innovation", Kingsoft O?ce has made technology-based business a core business strategy and has insisted onindependent innovation. We continue to invest in R&D, cultivate R&D talent, strengthen external cooperation for innovation, and take multiple measures to protectintellectual properties, and stimulate the Company's innovation vitality.
Persisting in Independent InnovationIn 2023, Kingsoft O?ce regarded AI and collaboration as the key innovation direction. Through cultivating innovative talent and expanding external cooperation, wecontinuously enhanced our ability to innovate and enriched innovation achievements.
Cultivating Innovative TalentKingsoft Office attaches importance to thedevelopment of innovative talents, conductsinternal training, encourages technicalexchanges, and continuously improvesthe comprehensive quality and innovationcapability of R&D sta?. We established theR&D training academy and invited seniorsta? and industry experts to deliver coursesto all new R&D staff, including theoreticalcourses such as lean startup and innovationmanagement, and practical courses suchas innovative thinking training, with a viewto building a team of talents with solidbusiness capabilities.
R&D Training Academy Lecture
By the end of 2023,
During the reporting period,
compared with the sameperiod of last year
the number of R&D sta? of Kingsoft O?ce from its 5R&D centers in Beijing, Zhuhai, Guangzhou, Wuhan,and Hefei has reached3,087
accounting for
67.73%
of total employees
Kingsoft O?ce’s total investment in R&D
1.472
billion CNY
achieving an increase of
10.60%
investment in R&D accounted for
32.33%
of the operating revenue
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Encouraging Employee InnovationWe are committed to motivating the innovation potential of R&D staff andpromoting the sustainable development of the Company’s business bytransforming innovation results. Kingsoft Office has formulated the KingsoftOffice Patent Reward Policy, which rewards employees who successfullydeclare patents, and encourages R&D sta? to incorporate innovative thinkingin their daily work. In 2023, we awarded more than 1.2 million CNY toemployees who successfully declared patents, and the award covered about800 employees.To widen the channels of technology communication and sharing, we foundedthe "Youth Engineer’S Club", which recruits young R&D engineers with projectexperience, and builds a technology exchange platform for them, helping themexperiment with new ideas and technologies in interactions, and enhance theirtechnical capabilities to stimulate innovation vitality within the enterprise.To promote the dissemination of innovation technology knowledge within theCompany, we have established a platform for the Company’s outstandingengineers to demonstrate their technical strengths and share innovativethinking. In addition, the platform enables the engineers to share industryinnovation trends and innovative technologies, helps all technical staffunderstand the latest industry developments and cutting-edge technologies,and promotes continuous innovation in the Company’s business development.
Technical Sharing Platform Push Content
The rst AI-themed "Hackathon" held by Kingsoft O?ce
In July 2023, the "Youth Engineer’s Club" launched the Company’s first "Hackathon" event, requiringparticipants to develop creative scenarios and applications using AI technology. In the 32-hour competition,participants are required to complete creative brainstorm, product design, code implementation and demopresentation in groups. The competition produced 10 projects, which provided strong support for theCompany’s technological development and product innovation.
Kingsoft O?ce's rst Hackathon
Kingsoft O?ce’s 3
rd
Innovation Competition
Since 2021, Kingsoft Office has held innovation competitions for three consecutive years, encouragingemployees to convert creative ideas into practical projects, and accelerating the delivery of innovation results.In 2023, the Innovation Competition focused on the innovative practice of AI technology in the o?ce eldunder the theme of "Cloud + AI application" and promoted the intelligent development of o?ce software. Atotal of 93 projects were registered in the Innovation Competition, and some of the projects have alreadybeen in business practice.
Kingsoft O?ce's 3
rd
Innovation Competition
In 2023,
we awarded more than
1.2
million CNY
to employees who successfullydeclared patentsthe award covered about
employees
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Signing ceremony for strategic cooperationbetween Kingsoft O?ce and Alibaba Cloud
Joining Hands to Build the Industry Innovation EcosystemKingsoft O?ce has deepened cooperation with industry partners. In thecurrent year, we have worked in depth with enterprises such as NVIDIA,Amazon Web Services, Baidu, Xiaomi HyperOS, Alibaba Cloud, etc. topromote technological innovation and application in the elds of AI, digitalo?ce, and product ecological integration. Through resource integrationand cooperative innovation, we aim to improve product performance,meet challenges, and explore innovative opportunities with our partners,and achieve a win-win industrial chain.
In terms ofprogram innovationWe have formed more than
joint innovation plans in 10 majorindustries, including justice,nance, securities, Party, andgovernment administration, andmedical.
In the area of ecological
co-construction
We continue to promote the"Digital O?ce Ecology Co-construction Program", andwe have joined
ecologicalpartners in the digital o?ce eldacross the country. Based on"product suitability, joint solutions,application empowerment,Strategic cooperation" and otherforms of collaboration, we providetechnical support in the o?ce eldto each other.
In terms ofcompatibility certication
We have completed compatibilitymutual certication with over
1,400products from
eco-partners.
In terms ofscenario depthWe have split our documentationcapabilities into standardized,lightweight IP modules based ondi?erent scenario characteristics,resulting in over
IP modules.
Cooperation with NVIDIA to Improve the Performance of WPSAI Products
Cooperation with Amazon Web Services (AWS) to PromoteIntelligent O?ce Development
Cooperation with Baidu to Open a New Chapter of Smart O?ce
Kingsoft Office and NVIDIA have worked closely together to applyhigh-performance GPU accelerators and servers to image recognitionand processing scenarios of WPS products. By accelerating thereasoning process, the reasoning logic and the actual business codeare run independently, which not only improves the speed of imageidentication and processing, but also signicantly reduces the demand forcomputational power, reducing the image recognition and processing timefrom 15 seconds to 2.4 seconds, improving the e?ciency by about 84%.
Working with AWS team, Kingsoft Office monitors the frequency of userdocuments, their latest access time and modification time, and storesinactive documents that have not been accessed for more than 365 daysseparately from active documents to improve the speed of documentaccess and reduce storage costs. We have also joined the AWS AI team toimprove the content generation and layout beautication functions of WPSAI, reduce user operating barriers, and improve user o?ce productivity.
Kingsoft O?ce and Baidu ERNIE Bot cooperate to apply natural languageprocessing technology, understand, and interpret language through an in-depth learning model, and generate natural language text. The cooperationoptimizes intelligent office functions such as automatic translation,intelligent writing and meeting records, so as to bring convenienceand efficient office experience to users, and provide strong support forenterprise digital transformation.
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Enriching Innovative AchievementsWe have continuously explored new technologies and achieved rich results. In 2023, the number of invention patentapplications of the Company reached 153. By 31 December 2023, the number of invention patent applicationsreached 1,180, and 452 invention patents were granted.
By 31 December 2023,
the number of inventionpatent applications reached1,180
2023 Newly Added Quantity Cumulative Quantity
Application Count
(pieces)
Acquisition Count(pieces)
Application Count(pieces)
Acquisition Count(pieces)Types of IntellectualProperty
1531141,180452Design Patent552518Software Copyright6464720720Work Copyright001414Trademark5732182,1351,289Total7954014,0742,493
The standards formulated by KingsoftO?ce and published in 2023 are as follows? T/CIE 190-2023 Capability Requirements for Intelligent Proofreading
Service of Electronic Documents? T/CIE 191-2023 Technical Requirements for Intelligent Analysis and
Recognition of Document Images? T/CESA 1294-2023 Function Classication and Testing Specications
of Real-time Editing Documents? T/CESA 1295-2023 Technical Requirements for Real-time Editing
Documents? T/CESA 1296-2023 Interface of Real-time Editing Documents
Kingsoft Office and the China Electronics Standardization Association worktogether to promote the development of standards in the eld of online o?ce. As atthe end of 2023, the Company had issued ve group standards in the o?ce eld.
invention patents
were granted
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Protecting Intellectual Property RightsThe intellectual property protection is an important foundation for innovation. Kingsoft O?ce attaches great importanceto intellectual property protection and has set up a special intellectual property management group. We strictly abideby national laws and regulations such as the Patent Law of the People's Republic of China, the Trademark Law of thePeople's Republic of China, and the Copyright Law of the People’s Republic of China and formulate and implementinternal intellectual property management systems such as the Kingsoft O?ce Patent Application Policy, the KingsoftOffice Trademark Search and Trademark Registration Management Policy, and the Kingsoft Office CopyrightManagement Policy, etc. to standardize the intellectual property management process. In the current year, we focusedon protecting intellectual property in various technologies, including text layout, online collaborative editing, clouddocuments, data sharing and articial intelligence. In addition, we continue to conduct intellectual property trainingwithin the Company to raise the awareness of all employees on intellectual property protection.
Intellectual Property Protection MeasuresWe continue to improve the intellectual property protection. We respect the intellectual property of others, and alsoprotect self-owned intellectual property through various ways.
We conduct cross-departmental multi-level patent review, pre-evaluate, and review patentproposals, and identify and correct defects in patent proposals and potential infringementrisks, to improve the success rate of patent authorization.We set up the intellectual property assessment procedures, conduct the full-processintellectual property assessment management for major R&D projects, and provideintellectual property protection for business development.We established the intellectual property database to manage all aspects of intellectualproperty application, review, maintenance, and rights protection, and conduct retrieval,statistics, and analysis of intellectual property data to ensure the IP management isnormative.In the civil litigation process, timestamps
are used to document the infringement, identifythe economic losses directly caused by the infringement, reserving su?cient evidence tocombat the infringement.We defend self-owned intellectual property rights through civil lawsuits, sending lawyers’letters to infringers, reporting to the Administration for Market Regulation, complaining tothird-party platforms, etc.We remind users not to infringe on the intellectual property rights of others through variouschannels such as user agreements or product interfaces.The Company has established various channels of right protection and complaint suchas telephone and e-mail, and the Company’s legal and user service team will verify theinfringement of intellectual property rights. Once verified, the Company will handle theinfringement complaint in accordance with laws and regulations and take necessarymeasures to delete and block the infringement content.
ProtectingOurIntellectualPropertyRights
RespectingOthers'IntellectualPropertyRights
A timestamp is a specic time marker used to determine the creation or modication time of les or other data entities, which can be used to verify the date and time of les, ensuring the integrity and authenticity of the data.
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Enhancing Awareness of Intellectual Property ProtectionTo enhance employees’ awareness of intellectual property protection and reduce the risk of intellectual property disputes and infringement, Kingsoft Office hasdeveloped training sessions for employees in di?erent positions. In the current year, we conducted 23 IP-related training sessions for 2,100 employees.
Kingsoft Office held a seminar on software copyright protection andinnovation development in 2023. The software copyright directors andexperts from procurement, supply chain, and other elds were invited todiscuss the development trend and value of software genuineness in thenew era and to promote the in-depth development of genuineness.
In 2023, Kingsoft O?ce has obtained theGB/T29490-2013 Intellectual PropertyManagement System certication.In 2023, the Company was awarded the"Beijing Intellectual Property AdvantageUnit" by Beijing Municipal Intellectual
Property O?ce.
For new employees
We conduct systematic training on intellectual property protection at thebeginning of employment, and to clarify the relevant intellectual propertysystems and requirements to be followed in the course of work, to enhancethe new employees' awareness of intellectual property protection.
For business sta?We conduct themed training sessions such as intellectual property litigationprocess, to emphasize the importance of intellectual property protection.
For R&D sta?We conduct training on intellectual property risk identication and protectionof self-owned intellectual property, and enhance the legal awareness andprotection capabilities of R&D sta? on self-owned intellectual property.
For sales sta?
We conduct intellectual property risk training to increase the importance andawareness of intellectual property among sales sta?, and reduce the risk ofinfringement.
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Fostering Trust through SecurityThe Company is unswervingly committed to providing users withcomprehensive security protection, perfecting the information securitymanagement structure, enriching the information security system, and ensuringthat security work is integrated into every aspect of the Company's operations.Our aim is to create a secure and reliable network environment that safeguardsuser privacy and data security.
Security Management FrameworkKingsoft O?ce places a high priority on network security and privacy protectionand has established a comprehensive security management framework thatcovers the governance, management, and execution tiers. The Kingsoft O?ceBoard of Directors’ Strategy Committee serves as the highest governingbody, responsible for reviewing the Company's network security and privacyprotection strategies and supervising the execution of security work. Thecommittee aims to comprehensively enhance security management capabilitiesfrom the perspectives of research and development, operations, monitoring,data governance, and business. Underneath the Strategy Committee is theSecurity Committee, which includes members such as the Chief ExecutiveOfficer, Chief Security Officer, and Senior Vice Presidents, responsible fordecision-making regarding network security and privacy protection, ensuringthat the Company's security e?orts are e?ectively implemented. The SecurityCenter and Security Working Groups represent the execution tier of theCompany's security work, comprising teams for security management andcompliance, business security, data security, emergency response, andsecurity tool development. The primary responsibilities of the Security Centerand Security Working Groups include issuing network security managementguidelines and organizing internal and external security audits.
Kingsoft O?ce Security Management Organization Framework
A security incident is dened as a major security incident if it meets one or more of the following conditions, including causing signicant uctuations in core business metrics,impacting the product brand, causing an extremely negative impact on the company and its users, and requiring the involvement of the Incident Committee in the investigation.
Board of Directors Strategy CommitteeThe highest governing body, responsible for reviewing thecompany's network security and privacy protection strategiesand supervising the execution of security work.
GovernanceSecurity CommitteeIncluding members such as the Chief Executive O?cer, ChiefSecurity Officer, and Senior Vice Presidents, responsiblefor decision-making regarding network security and privacyprotection, ensuring that the company's security efforts aree?ectively implemented.Security CenterComposed of security management and compliance, businesssecurity, data security, emergency response and securitytool development teams, it is responsible for issuing networksecurity and information security management specications,coordinating with business departments to carry out relatedwork, raising employees' security awareness, and organizingand arranging information security internal and external audits.Security Working GroupsSecurity engineers are responsible for the implementation ofnetwork security and information security specific work, andregularly report to the Security Centre to carry out the work.
ManagementExecution
2023 security target
2023 targetcompletion
2024 security target
By 2023, the numberof major securityincidents
will be 0.
Achieved
By 2024, the passrate for all employeesecurity awarenesstraining andassessments willbe greater than orequal to 95%.By 2023, the numberof personal informationleaks will be 0.
Achieved
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Network Security ManagementNetwork Security Management System
Network Security Risk Management
Kingsoft Office strictly adheres to national laws and regulations such asthe Network Security Law of the People's Republic of China, the DataSecurity Law of the People's Republic of China, the Personal InformationProtection Law of the People's Republic of China, The Regulation onInternet Information Services of the People's Republic of China. We haveestablished a comprehensive network security system that covers allbusiness lines, involving all the Company's products and services. Theseinclude the Network Security Management Policy, the Kingsoft O?ce R&DData Management Policy, the System Security Management Policy, theKingsoft O?ce Security Red Line, the Supplier Security Red Line, etc., whichdefine compliance and security requirements concerning data processing,personnel management, and access control.
With the goal of "systemic compliance, effective practicality, and regularprotection", we continuously optimize and improve our network securitydefense system. We deeply identify potential network security risks in ourbusiness, analyze various risk factors, and continuously enhance our riskhandling capabilities by upgrading protective technologies and methods,achieving systematic and comprehensive control of network security risks.
Third-party threat intelligence refers to intelligence about cyber threats, attacker organizations, and vulnerability exploitations that arecollected, analyzed, and integrated from external security professionals, research organizations, and open-source communities.
Vulnerability scanning refers to the process of using automated tools to scan and inspect target systems (such as networks, applications, ordatabases) for security vulnerabilities.
Mirror detection refers to the service that helps users discover high-risk system vulnerabilities, application vulnerabilities, malicious samples,conguration risks, and sensitive data within images.
Vulnerability crowdsourcing refers to the organization of external professionals to conduct vulnerability discovery in company products.
Risk Identication
RiskMonitoring
Risk Prevention
Risk
ResponseRisk Assessment
Analyzing third-party threat intelligence
to identify thecharacteristics and patterns of potential threats, reinforcing thesecurity design and development of products.Conducting regular network vulnerability scans
and analyze theresults to promptly identify system vulnerabilities and weaknesses,understand the causes and patterns of vulnerabilities, andoptimize the Company's security strategy and defense system.Launching a mirror detection
to assist the security team inidentifying critical system vulnerabilities, thereby comprehensivelyenhancing security detection and management capabilities.Using third-party apps of privacy detection platforms to evaluate theprivacy protection compliance of Company applications, improvingthe capability and standard of information security protection.Conducting vulnerability crowdsourcing
to expand the scopeof risk assessment, comprehensively discovering systemvulnerabilities, and enhancing system security.Carrying out internal and external attack and defense drills,using simulations of real attacks and defenses to identifysecurity flaws in information systems, and make timely repairsand improvements. In 2023, we conducted 5 internal attack anddefense exercises and 2 external attack and defense exercises tostrengthen emergency response capabilities.
Improving the emergency handling mechanism for securityincidents, tailoring emergency plans for different businesscharacteristics, promptly detect and handle security events tominimize losses.Conducting cybersecurity risk training for employees to helpthem identify common cyber-attack methods and preventionstrategies, in order to reduce the risk of the enterprisesuffering from cyber-attacks by enhancing the employees’defensive capabilities.Establishing a unified security gateway
to verify useridentities, centrally manage and control network tra?c, aidingthe enterprise in enhancing data security and reducing attackrisks.Building a security emergency response platform, referencingindustry standards such as ISO/IEC 30111 and ISO/IEC29147, establishing a security vulnerability response andemergency response mechanism to ensure timely responseupon discovering vulnerabilities.
Launching a Diamond Host Security Detection Service(HIDS)
to thoroughly evaluate host security, continuouslymonitor system security risks, prevent data leakage, andprotect the data security of host systems.
Host security detection service refers to the service that conducts security checks on the hosts within the internal network environment of anenterprise, discovering and analyzing security risks and hidden dangers in the host systems, and providing corresponding repair suggestionsand measures.
A security gateway is a device located at the edge of the network, consisting of routers and processors, specically used to protect thesecurity of network communications and application data.
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Conduct Cybersecurity Audits
To ensure the e?ective operation of the network security managementsystem, Kingsoft Office hires third-party professional agencies toconduct an annual external audit of the information security system.The audits systematically inspect and evaluate the Company's securitytechnical level and management capabilities through interviews, on-site observations, and reviews of document records, among othermethods, to assess potential security risks. For identified risks, weurge the responsible departments to make timely rectifications toensure the robust operation of the information security system. Inaddition, we strictly carry out internal security audits following theInternal Audit Control Procedures to evaluate the e?ectiveness of theCompany's security measures. In 2023, the Company conducted 4external audits and 2 internal audits.
Privacy and Data Protection
Kingsoft Office always prioritizes user data security, and firmly fulfills thisresponsibility.To better protect user privacy, at the product level, we have formulatedpersonal information protection rules that comprehensively cover all of theKingsoft Office products which involve the interaction of user information,providing a convenient way for users to understand how Kingsoft Officehandles and protects their personal information, and the policies include, butare not limited to the WPS Privacy Policy, the Kingsoft Teams Privacy Policyand the Kingsoft Meeting Privacy Policy
. At the level of internal governance,we have formulated rules and regulations including but not limited to theKingsoft O?ce Personal Information Grading Management Policy, the Policyfor R&D Security and Privacy Protection, the Personal Information SecurityManagement Policy, the Emergency Response Plan for Personal CustomerInformation Leakage, etc., which are aimed at setting up and standardizing thepersonal information protection principles and procedures for each stage of thedata lifecycle, and ensuring the compliance and safety of user privacy.In the overseas version of Kingsoft O?ce services, we follow up and evaluatethe data compliance and security risks involved in the services in a timelymanner according to the regulatory requirements for user privacy protectionand data security in different countries and regions, and adopt dynamicmonitoring and other means to e?ectively reduce and avoid data risks; at thesame time, we respond positively to the privacy demands of the users, andadopt appropriate technical protection measures to e?ectively safeguard theuser's privacy and security.Guaranteeing User RightsUsers, as the subject and owners of their personal information, have the rightto choose whether or not to provide their personal information in the processof using the services. Kingsoft O?ce respects the user's right to be informedof their personal information, to choose, to access, to copy, to rectify, tosupplement, to delete and other rights. We show users the personal informationprotection rules of the corresponding services in an obvious and clear waythrough scenarios including, but not limited to, the account registration interface
Kingsoft O?ce Privacy Complaint Channels
Telephone: 400-677-5005Address: Personal information protection o?ce, Building 5, FrontIsland Loop Road 321 Kingsoft Software Park, Tangjiawan Town,High-tech Zone, Zhuhai, Guangdong Province
Email: wps@wps.cn
and application privilege invocation, detailing how we handle and protect theirpersonal information, and provide them with convenient ways to access, copy,rectify, supplement and delete their personal information. Users can exercisetheir legal rights by accessing, inquiring, correcting and deleting their personalinformation through the service end of the corresponding product.In order to effectively protect users' privacy rights and actively and properlyhandle users' personal information protection claims, Kingsoft O?ce has setup a specialized personal information protection team responsible for specialhandling to ensure that issues are resolved in a timely and e?ective manner.
WPS privacy policy: https://privacy.wps.cn/policies/privacy/wps-o?ce Kingsoft teams privacy policy: https://privacy.wps.cn/policies/privacy/xiezuo Kingsoft meeting privacy policy: https://privacy.wps.cn/policies/privacy/kmeeting
major securityincidents
Zero
personalinformation leaks
Zero
2023年
times
external audits
times
internal auditsIn 2023,
In 2023,
Establishing a Data Lifecycle Protection System
We have established a comprehensive data security management systemthat encompasses the entire data lifecycle, including data collection, storage,transmission, processing, sharing, and destruction. This ensures that data isfully controlled and protected at every stage, signicantly reducing the risk ofdata breaches.
Data CollectionData StorageWe collect data in accordance with the relevant provisions ofthe privacy policy and follow the "data minimization principle."We do not collect personal data from third parties, except incases provided by laws and regulations.
We strictly control data access permissions and establish datastorage standards to ensure the security of storage media andstorage logic. We improve the capability of encrypted storage, databackup, and recovery. For temporary data, we will delete it within 2weeks; for regular business data, we will delete it immediately aftercompleting the service purpose
.
Data Transmission
We apply encryption algorithms during data transmission,regularly review, and adjust our data encryption schemes. Weverify the data before and after transmission to ensure theintegrity, authenticity, and availability of the data and secure thetransmission channels, nodes, and data itself.
Data DestructionWe have established uniform destruction tools and standardsand carry out irregular checks to ensure the effectivedestruction of data. When cooperation with a user expires ora user requests the deletion of personal information, we willdirectly delete it or take anonymization measures.
Data ProcessingWe strictly adhere to data de-identification rules, control thescope of data use, implement data approval, and control, andclarify security specifications during the data analysis andprocessing. We emphasize access management, establish strictrules for permission allocation, and ensure that each employeecan only access information within their scope of responsibilitiesto minimize potential security risks.
Data SharingExcept for the sharing necessary for the realization of productservices or functions, we will not share users' personal informationwith any company, organization or individual outside of KingsoftO?ce (except as otherwise provided by laws and regulations), andwe will strictly require third parties to fulfill their obligations andresponsibilities for the protection of users' personal information,including, but not limited to, the signing of data agreements, and theadoption of technical control measures.
Temporary data refers to data that change with the operation of the system and the occurrence of business, such as system temporary les and database logical logs generated by the operating system, application system and database. Regular business data refers to operation data and user data generated and collected in the course of the company's operation, including, but not limited to, service operation data, operation index data, individual user information, organizational user information, etc.
Chairman’s StatementAbout Kingsoft O?ceESG ManagementEmpowering Users and
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Preventing Privacy Leaks
Proactive Prevention
Timely Response
To prevent and address privacy breach incidents, we conduct privacy breach security drills, internal and external security offensive and defensiveexercises, and system penetration testing. These activities help us to promptly identify and eliminate security risks, enhance our capacity to respond toemergencies, and rigorously protect user privacy and data security.We have established a dedicated team of emergency response and have developed and continuously improve the Emergency Response Plan forPersonal Customer Information Leakage. This plan is designed to increase our response speed and minimize the negative impact of any incidents. Wealso conduct annual privacy breach security drills, internal and external security o?ensive and defensive exercises, and information system penetrationtests. These exercises simulate attacks on our security systems, including phishing, application-layer attacks, and network-layer attacks, to identifyvulnerabilities and formulate remediation plans, thereby improving our security defense systems.
The emergency response team conducts regular security vulnerabilityscans. Upon identifying and confirming a security incident, theypromptly communicate with the relevant business departments toensure timely handling of the incident.We have established a comprehensive security incident reportingmechanism. The emergency response team is required to keepdetailed records of security incidents and report them to seniormanagement in a timely manner, ensuring that security incidents arepromptly addressed.The security team conducts an assessment and classication of thesecurity incident by analyzing data logs, investigating informationleaks, and tracing the paths of attacks. Vulnerabilities are promptlyremedied to mitigate any damage.The security department follows up on the remediation processcontinuously. They summarize the experiences from the occurrencesand handling of security incidents to strengthen preventive measuresand improve response strategies for the future.
In the requirement analysis phase, we evaluate the security and privacy risksfaced by different products according to their characteristics, addressingpotential issues at their source.During the product design phase, we fully consider product securityrequirements and establish clear security baselines to ensure product safety.In the product development phase, we adhere strictly to secure codingstandards and employ white box testing of code to analyze the internalstructure and logic of the software. We check whether the product meetscoding standards and specic functional requirements, e?ectively enhancingcode security.Before product launch, we conduct compliance audits and privacy functionalitytests in line with the actual situation of the product to ensure it meetsstandards and to improve product safety and reliability.After product launch, we continuously perform security checks and complianceassessments, as well as deploy endpoint detection and response testing.Monitoring the activity status of endpoint devices allows us to promptly detectmalicious behavior and take countermeasures to ensure the safety of thedeployment and operational environment.
Identicationand Verication
IncidentReporting
Analysis andResolution
Remediationand Summary
Security Requirements Analysis
Security Design
Security Development
Security Testing
Security Deployment and Operation & Maintenance
Integrating Security Concepts Throughout the ProductLifecycleWe have established a security management system that encompasses the entireproduct lifecycle, including requirement analysis, design, development, testing,deployment, and operation & maintenance. This ensures that information and privacysecurity requirements are integrated throughout the entire lifecycle of the product.
Incident happenedEmergency responseteam to study and report
the incident
Summarize the incident, andstrengthen preventive e?orts
Disconnect, leavesamples and cleanup malicious codeTrace attack paths,troubleshoot and xvulnerabilities
Block theattacker's IP
address
Emergency Response Mechanism
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Enhancing Security AwarenessKingsoft O?ce has established a comprehensive security training and learning system, which provides various security training sessions tailored to di?erent jobpositions to enhance the security skills and awareness of employees. Following the Safety Training Management Procedures, the Company conducts annualinformation security and privacy protection training that covers all employees, including full-time sta?, interns, part-timers, and third-party contract workers. Thetraining content includes product privacy compliance, user prole and algorithm recommendation technology compliance, overseas privacy compliance, and more.In 2023, the pass rate for the Company-wide development security orientation training exam reached 98.12%.To ensure that employees comply with the Company's established security management policies and continuously enhance their awareness of security, we haveintegrated the compliance with these policies into the employee performance evaluation. We conduct training about information security for all employees throughmeetings to guide them to actively fulll their responsibilities. We established the Kingsoft O?ce R&D Accident Management Policy to evaluate violations. Dependingon the severity of the violations, we will impose penalties on violating employees, including warnings, suspension, or termination of employment.
2023 Kingsoft O?ce Information Security Training
Kingsoft O?ce Network Security Training
100%The coverage range of network securityand privacy protection training foremployees(including full-time employees, interns,part-time sta?, and third-party dispatchedcontract workers).
Training ObjectivesTraining TopicsTraining Content
Number ofPeople Covered
New Employees
Security Awareness Trainingfor New Employees
? Company Safety Red Lines? Security Incident Examples? Common Cyber-Attack Techniques
400+R&D Sta?Safe Programming Training? Common Code Defects and Security Practices1,000+All Employees(IncludingFull-time Employees,Interns, Part-timeSta?, And Third-partyDispatched ContractWorkers)
R&D Safety Instructions
? R&D Data Security? Product Function Security? Device File Security? System Account Security? Personal Information Security
4,000+
Relevant Business LineSta? Involved In PrivacyProtection Work
Product Privacy RemediationTraining
? Privacy Compliance Rational? Privacy Compliance Rectication Requirements? Privacy Compliance Self-Inspection Method
100+Personal Data Compliancein the Full Lifecycle of OnlineService O?erings
? Dimensions of Concern for Data Compliance? Basic Denition and Dimensions of Concern of Personal Data? Compliance handling of personal data in online service
products
100+
Other Trainings
Common network securityattacks and countermeasures
? Case Studies of Common Network Security Attacks? Applicable Protection Measures and Recommendations
300+Security competency training
? Security Awareness Cultivation? Network Security Knowledge? Information Security? Physical Security? Security System and Laws and Regulations
100+
Supplier Network and Privacy SecurityManagementKingsoft O?ce has established the Supplier Security Red Line, incorporatingsuppliers into the network and privacy security system and established asecurity assessment and penalty mechanism for suppliers to ensure theircompliance with Kingsoft O?ce's regulations on network security and privacyprotection.
We require all suppliers to fill out the Data ComplianceRequest Form and conduct due diligence to assess theircompliance performance in network security and privacyprotection. If they fail the assessment, we will require thesupplier to make rectications until they pass the evaluationbefore they can cooperate with Kingsoft O?ce.At thesupplieradmissionstage
We require suppliers to sign the Data ProcessingAgreement, which clearly denes the network security andprivacy protection obligations that suppliers must fulll.
We regularly audit the suppliers' compliance with networksecurity and privacy protection. For suppliers who donot meet the audit standards, we require them to makeimmediate rectifications and suspend cooperation withthem until they complete the rectication and pass our auditagain before continuing cooperation. If a supplier commitsa significant violation, we will pursue their responsibilitiesaccording to laws and regulations, internal managementsystems, and cooperation agreements.
At thesupplierhiring stage
At thesuppliermaintenance
stage
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Co-building a Security Ecosystem
Kingsoft O?ce actively collaborates with business partners to collaborativelybuild security ecosystem. In 2023, we engaged in in-depth discussions abouttopics such as cybersecurity and privacy with related agencies in the ZhuhaiHigh-Tech Zone. We also exchanged and cooperated on security matters withmultiple security companies through o?ine and online meetings and attack anddefense drills, absorbing external advanced experiences to enhance our ownsecurity capabilities. In 2023, we co-hosted the 2023 "Tianfu Cup" InternationalCybersecurity Competition with national research institutions and corporationslike the National Industrial Information Security Development Research Center,Tsinghua University, and Huawei Cloud. During the contest, we exchangedexperiences with participating teams and jointly promoted the development ofcutting-edge cybersecurity technologies.
Kingsoft O?ce's security technology experts exchangedexperiences with the participating employees
Security management certication covers over95%
of Kingsoft O?ce’s operational scope
The WPS account system hasobtained the National Cybersecurity
Level 3 Certication.
Security ManagementE?ectiveness
Security Management CerticationWe attach great importance to product security andcontinuously carry out security certication work. This year,Kingsoft Office has passed the ISO 27001 InformationSecurity Management System Certification, ISO 27701Privacy Information Management System Certification,and Capability Maturity Model Integration CMMI Level 3Certification. Our WPS cloud documents, WPS accountsystem, Kingsoft Teams, and Kingsoft email have passedthe National Cybersecurity Level 3 Certication. Securitymanagement certification covers over 95% of KingsoftO?ce’s operational scope.
The WPS cloud documents hasobtained the National Cybersecurity
Level 3 Certication.
The Kingsoft Teams has obtainedthe National Cybersecurity Level 3
Certication.
The Kingsoft email has obtainedthe National Cybersecurity Level 3
Certication.
Kingsoft O?ce has obtained
ISO 27701 PrivacyInformation ManagementSystem Certication.
Kingsoft O?ce hasobtained the CapabilityMaturity Model IntegrationCMMI Level 3 Certication.Kingsoft O?ce has obtainedISO 27001 InformationSecurity ManagementSystem Certication.
Reshaping the O?ce Experience
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Corporate GovernanceAbout this ReportAppendix
Brand Shaping through ServiceKingsoft O?ce adheres to the value of "customer rst," seriously listens to user feedback and suggestions, continuously improves service levels, and strives toprovide users with an e?cient o?ce experience.
Actively Listen to User FeedbackWe strictly comply with the Law of the People's Republic of China on theProtection of Consumer Rights and Interests and other legal regulations,establishing the WPS Customer Service Department Complaint HandlingProcess Policy to clarify the user complaint handling process, service responsetime, product optimization timing, and other specic requirements. This ensuresthe e?cient operation and continuous improvement of the entire process fromuser complaint handling to product optimization iteration.We utilize various online communication channels such as online forms toensure convenient communication between users and customer servicepersonnel, achieving synchronization of information and transparency inproblem-solving progress. Online communication channels can effectivelyreplace multiple rounds of phone callbacks, improving the success rate andconvenience of the customer service team's message reach. This year, theCompany also hosted o?ine user exchange meetings to communicate face-to-face with users about their experiences and expectations for the Company'sproducts, deeply listening to user voices, providing strong support for thecontinuous optimization and iteration of products. In 2023, the Companyinvited 27 users to participate in o?ine exchanges and held 3 user exchangemeetings.To address serious or urgent complaints, we have established a "ThroughTrain" response mechanism, where the customer service team can directlyfeedback complaint information to the front-line person-in-charge in thebusiness department. This achieves effective coordination between the
customer service and business departments in complaint handling, improvingthe rate of "complaints resolved at once"
and user satisfaction.To provide users with higher-quality service, we regularly conduct customerservice standard training and assessments for front-line employees in thecustomer service management department, ensuring they fully understand theCompany's internal management regulations and can provide professional andthorough service to users.In 2023, we received a total of 679
product complaints
, with a 100%complaint handling response rate and a user satisfaction rate
of 97.35%. Foruser complaints, we ensure that issues receive an initial response within 24hours on weekdays and are resolved within 48 hours.
Conducting Customer Service Training to Elevate ServiceLevelTo comprehensively enhance the quality of service in the userfeedback process, we regularly conduct training sessions forcustomer service personnel. This year, the Company has focusedon topics such as product knowledge, legal regulations, serviceetiquette, methods for handling issues and complaints, emotionalmanagement, and stress coping, as well as the use of tools forservice efficiency improvement. Through offline classes deliveredby internal experts, customer service group simulation drills, andone-on-one intensive guidance for new employees, we continuouslyelevate the professional competence and service capabilities ofour customer service sta?, thereby providing users with a superiorservice experience.
Conducting training for the customer service team
The statistical caliber for "complaints resolved at once" refers to the situation where various complaints are settled within one feedback session.
Due to the upgrading of the membership system and the revamping of the product interface, there was an increase in the number of complaints from users due to doubts about their orders and the impact of their usage habits.
The statistical caliber of complaints includes behaviors such as complaints about product, technology and service quality, demands for problem resolution, or claims for compensation.
The statistical caliber of "customer satisfaction" includes the satisfaction of "service items" related to user services and "non-service items" related to product quality.
In 2023,the user satisfaction rate is
97.35%
Reshaping the O?ce Experience
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Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Continuously Improving Service Levels for Government and Enterprise UsersUser Service OutcomesTargeting government and enterprise users, we continuously expand ourservice offerings, providing over 20 technical support services such as on-premises deployment
, account integration, customized development, andsystem integration. The Company continually enhances the WPS 365 New-quality-productive-forces Office Platform, assisting users in building digitalinfrastructure and managing digital assets.We have established the Wuhan Remote Operation and Maintenance Centerand Wuhan Remote Technology Center, accumulating and consolidating a vastarray of user feedback resolution strategies, and constructing a professionalknowledge base for user feedback. We also use AI technology to preliminarilyorganize the knowledge base, forming a unied service response knowledgesystem, and handle user feedback intelligently, personally, and automatically,e?ectively improving service response e?ciency and quality.We actively listen to the feedbacks from government and enterprise users,regularly conducting on-site interviews, questionnaire surveys, and telephoneresearch for mid and high-level leaders of user enterprises, focusing on
Kingsoft Office insists on being user-centric, actively responding to userneeds, and continuously innovating theservice system, achieving outstandingresults in user service. In 2023, KingsoftO?ce passed the ISO 20000 informationtechnology service management systemcertification, compiling more than 300management materials involving 7 majormanagement aspects and 21 processcontrol points.
In September 2023, the "New Model ofValue Service System for Governmentand Enterprise Users by KingsoftOffice" underwent several rounds ofcomprehensive review by numerousacademicians and experts, winningthe second prize in the "Top Ten NewModels" at the China InternationalDigital Economy Expo.
Kingsoft O?ce Receives the "Top TenNew Models" Honors at the ChinaInternational Digital Economy Expo
two dimensions: products and services. We summarize usersatisfaction results and continuously conduct satisfactionfluctuation analysis using the PDCA management method
.We regularly conduct in-depth analysis of typical service casesand systematically summarize user service experiences, aimingto continuously improve user satisfaction and optimize servicequality. In 2023, the Company distributed tens of thousands ofsurvey questionnaires, and conducted on-site interviews
morethan 2,000 times, and telephone interviews more than 530 times.To better empower government and enterprise users, we alsoprovide them with customized training programs to enhancetheir digital o?ce capabilities. This year, we launched the "DigitalEvangelist Talent Plan," establishing localized knowledge servicesystems in 34 provinces, municipalities, and autonomous regionsacross the country, offering specialized empowerment coursesfor various government and enterprise users and ecosystempartners. In 2023, we conducted 530 training sessions, attractingapproximately one hundred thousand participants.In 2023, we implemented the "Digital Office Talent CultivationPlan," combining the Company's product features and users'actual o?ce needs to create a series of public courses, deeplyinterpreting the application value of the Company's products invarious scenarios such as administration, human resources,education, and more. This year, the Company held 15 livebroadcasts, with a cumulative learning participation of 22,800times.
On-premises deployment refers to the process of installing and conguring server applications, conguration les, and other resources in the server environment, which requiresspecic congurations to meet personalized needs in the installation of customized software.
PDCA management method is a continuous improvement management cycle method, standing for "Plan-Do-Check-Act," used for the continuous improvement of product and servicequality.
To enhance the e?ciency of satisfaction surveys, Kingsoft O?ce has adopted tools such as Kingsoft forms and Light Maintenance tables to assist in the satisfaction improvementbusiness support, thereby promoting the continuous improvement of the value service system.
This year,
Kingsoft O?ce Obtains ISO 20000
Information Technology ServiceManagement System CerticationKingsoft O?ce held
live broadcasts
with a cumulativelearning participation of22,800+
times
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Response to Climate Change
Climate Change Risk and OpportunityManagement
Physical Risks
Transitional Risks
Potential Impact DescriptionResponse Measures Description
Opportunities
Kingsoft O?ce places high importance on the impact of climate changerisks and opportunities on company operations. We incorporate climaterisk into our corporate risk management system, assessing the impactof physical and transitional climate change risks on our Company'sproducts and services, and formulating response strategies. To seize theopportunities brought by climate change, we make the development ofclean technologies one of our core strategies and actively explore pathsto clean development.
? Extreme weather conditions such as heavy rain and typhoons may a?ect thenormal supply of electricity and water necessary for company operations,causing business interruptions or obstructions and potential maintenancecosts.
? Our country continuously introduces environmental protection-related policies,
and regulatory agencies require enterprises to increase environmentalinformation disclosure and improve environmental management capabilities,which may increase the Company's compliance costs.? Fullling the Company's green and low-carbon commitments requires more
resources (such as funds, manpower, etc.) to promote the implementation ofnew technologies (e.g., more e?cient cloud computing technology) and newprojects (e.g., construction of new energy self-usage projects).
? Monitor policy and legal developments in the operational area,continuously optimize the construction of the environmental managementsystem; consult professional organizations to improve the quality ofenvironmental information disclosure.? Participate in industry communications and seminars, conduct marketresearch to understand market trends and consumer preferences, andformulate reasonable R&D project budget plans based on research results.The Board of Directors’ Strategy Committee is the highest governingbody for the Company's climate change governance, overseeing ESG-related matters, including the identification of climate change risks andopportunities. The Company's management is responsible for identifyingand developing responses to climate risks and opportunities over thenext five years, arranging ESG-related functional departments to carryout specific tasks, managing their work execution, and reporting theprogress and results to the Strategy Committee at least once a year.During this reporting period, the Strategy Committee has reviewed theCompany's annual identication and response to climate-related risks andopportunities.
Kingsoft O?ce always adheres to the concept of sustainable development, integrating measures to respond to climate change risks into corporate operations, products, and services. As a "benchmark of Chineseinnovation" in foundational software, we actively practice the national goals of reaching peak carbon dioxide emissions and achieving carbon neutrality. We are committed to providing users with green, low-carbonproducts to reduce their environmental impact and promote sustainable social development.
Climate Change Risks and Opportunities of Kingsoft O?ce in 2023
? Formulate detailed emergency response plans for extreme weather, the
Typhoon and Rainstorm Preparedness Plan and congure emergencypower generation equipment at key business operation sites.? Regularly organize employees to conduct emergency drills and providespecialized emergency rescue training for employees.? Plan to develop a more comprehensive and rational Kingsford OfficeExtreme Weather Emergency Preparedness Plan.
? Green products and services such as the WPS 365 low-carbon o?ce solutionare in line with the national dual-carbon strategy and may be favored byindividual and enterprise users, increasing potential business income.
? Actively develop low-carbon office products and innovate green, low-carbon product and service solutions. For specic products and servicesrelated to climate change opportunities, please refer to the "Exploring theGreen Product Genet" and "Seizing Clean Development Opportunities"sections of this report.
Seizing Clean Development OpportunitiesKingsoft O?ce integrates ESG into its corporate DNA, continuously exploringbusiness solutions that achieve both corporate operational and ESG goals.Developing clean technologies is one of the key strategic directions forcorporate innovation, actively promoting renewable energy projects, andincreasing the proportion of renewable energy usage.
Kingsoft O?ce is actively assessing and promoting the implementation ofrenewable energy projects. We continue to explore sustainable developmentpaths centered around clean technologies, expanding the application scenariosfor renewable energy and enhancing the proportion of clean energy utilization.The Zhuhai office park has actively introduced air source heat pump waterheaters and solar thermal siphon systems to heat storage tanks, realizing zero-emission hot water supply for showers and dishwashing rooms. In addition,photovoltaic street lights are installed within the park, e?ectively utilizing solarenergy resources and reducing reliance on traditional electricity. The Zhuhaioffice park uses outdoor solar lamps to provide lighting, which can reduceelectricity consumption due to traditional energy consumption by 3,942 KWH peryear. In the future, the Zhuhai park plans to further enhance the application ofphotovoltaic energy, gradually replacing the energy consumed by standby powersources for server rooms.We have proactively formulated the Kingsoft Office Clean Energy TransitionPlan: committing Commitment to continue to increase the share of renewableenergy and to increase the spend on developing clean energy-related projectson a yearly basis.
The blueprint of Phase II of the Zhuhai o?ce park
In 2023, over
80%
of domestic hot water and heat used inair conditioning in the second phase ofthe Zhuhai Kingsoft O?ce research anddevelopment park came from solar energy
Chairman’s StatementAbout Kingsoft O?ceESG ManagementEmpowering Users and
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Exploring the Green Product Gene
We actively seize clean development opportunities by providing WPS 365 low-carbon o?ce solutions to users and partners, practicing our commitment to sustainable development together with our value chain partners.
Kingsoft Office continues to increase investment ingreen technology innovation. The Company leverages AI
to improve algorithmic structure to eliminate unnecessarycomputations, reducing system energy consumption byminimizing loops and recursion. In the future, Kingsoft O?cewill further increase investment in the AI eld, continuouslyexpanding the application scenarios of AI technology,enabling AI to support the research and development ofclean technologies, injecting new vitality into companyperformance growth.
We vigorously promote product and service innovations,optimizing the innovative low-carbon office productportfolio. Kingsoft Teams helps businesses reducepaper use in daily office processes such as approvals,reimbursements, and archive management; Office toolsenable digital file encryption and cloud storage, reducingunnecessary paper archiving and printing; Kingsoft Meetinghelps enterprise users reduce energy consumption andcarbon emissions associated with o?ine meetings and sta?travel.
Providing green, low-carbon products to users andsupply chain partners empowers the green and low-carbon development of the supply chain. Kingsoft O?ce'sNew-quality-productive-forces Office Platform, WPS 365,offers customized digital solutions for sectors such asgovernment agencies, finance, manufacturing, education,etc. These solutions help users effortlessly managedocumentation, share documents, conduct online meetings,and facilitate mobile o?ce scenarios.
Kingsoft O?ce Facilitates Paperless O?ce for Enterprises
Kingsoft O?ce continues to develop lightweight products to promotepaperless o?ce practices, using technology to empower smart o?ceoperations and low-carbon digital transformation for enterprises,helping users to signicantly reduce greenhouse gas emissions fromo?ine business travel and meetings. The cloud computing technologyused by Kingsoft O?ce Cloud Documents enables resource sharingand dynamic allocation, which improves server utilization rates,thereby reducing the number of physical servers and the overallspace occupied, helping to reduce electricity consumption.In 2023, assuming each document is equivalent to 5 pages of A4paper, Kingsoft Document users saved 507 million sheets of paperthrough online o?ce work, which is equivalent to 1.36 million copiesof the "Xinhua Dictionary."
2023
million
Kingsoft Document userssaved sheets of paper throughonline o?ce work (assumingeach document is equivalentto 5 pages of A4 paper)
1.36
million
which is equivalent tocopies of the "XinhuaDictionary"
Reshaping the O?ce Experience
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Corporate GovernanceAbout this ReportAppendix
Continuously Assessing the "Carbon Inventory"
This year, we have calculated our greenhouse gas emissions using the Corporate Accounting and Reporting Standard from the Greenhouse Gas Protocol, developed by the World Resources Institute (WRI) and the World Business Council forSustainable Development (WBCSD). In 2023, Kingsoft O?ce's total greenhouse gas emissions amounted to 17,107.54 tons of CO
equivalent
.
Per Capita Greenhouse Gas Emissions (Scope 1, Scope 2)
For the ve scope 3 GHG emission categories from di?erent sources that were accountedfor and disclosed for the first time, we comprehensively assessed and verified the qualityof the data for each category, and included them in the scope of the statistics if measuredvalues were available and specic activities or business services could be identied; in theabsence of measured values, the calculation was completed through scientifically soundestimation methods. In the future, with the enhancement of the quality of the underlying dataof the five scope 3 GHG emission categories, the coverage and accuracy of the data willbe further improved. In the future, as the quality of the underlying data for the ve scope 3GHG emission categories is enhanced, the coverage and accuracy of the data will be furtherimproved. In 2023, the scope of employee commuting statistics covers all full-time employeesof the Company.
0.97
Purchased Electricityfor O?ce Buildings
Scope 1Scope 2Scope 3
4,495.62
Purchased Goods and ServicesEmployee CommutingCapital GoodsUpstream Leased AssetsFuel-and Energy-RelatedActivities4,495.62
Total Greenhouse Gas Emissions (Scope 1, Scope 2, Scope 3)Tons of CO
equivalent
Scope 2 Greenhouse Gas EmissionsTons of CO
equivalent
Scope 1 Greenhouse Gas EmissionsTons of CO
equivalent
GasolineNatural Gas
Scope 3 Greenhouse Gas EmissionsTons of CO
equivalent
Tons of CO
equivalent /Person
237.50
12,374.42
4,495.62
17,107.54
237.50
24.18
213.32
11,077.31
219.87
455.96
436.74
184.54
12,374.42
Reshaping the O?ce Experience
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Corporate GovernanceAbout this ReportAppendix
Kingsoft O?ce has set an environmental management strategy with "Open Source" and "Cut Back" as two key terms.
Kingsoft O?ce's Environmental Management Strategy
Improving the energy structureBy introducing clean energy such as solar and air energy, optimizing theCompany's energy structure, and increasing the utilization rate of clean energy.Research and development and innovation
Advancing green technology and clean energy projects, developing greentechnologies to reduce the environmental footprint.
Green procurement
Selecting environmentally friendly suppliers, giving priority to the purchase ofenergy-saving equipment and products to create a green supply chain.
Adhering to GreenOperationsKingsoft Office complies with laws and regulations such as theEnvironmental Protection Law of the People's Republic of China, theEnergy Conservation Law of the People's Republic of China, and theSolid Waste Pollution Prevention Law of the People's Republic ofChina. The Company has established policies like the Kingsoft O?ceCode of Business Conduct and the Office Environment and SafetyManagement Standards, actively promoting green and low-carbonoperations and accelerating the transition to clean energy.
Environmental Management Strategy
Kingsoft O?ce will progressively reduce CO
emissions in the future,gradually reduce absolute carbon emissions in Scope 1 and Scope 2,and prioritize the leasing of green data centers with lower PUE values.At the same time, we also commit to e?ectively reducing the negativeimpact of commercial activities on the environment and society.
Open SourceCut Back
Energy managementConducting energy audits to analyze the energy use of the Company, reducingunnecessary energy use, and improving energy e?ciency.
Water resource managementUsing water-saving technologies and measures to reduce water consumption.
Waste managementImplementing waste classification, reduction, and recycling policies, andhanding over waste to qualied third parties for compliant disposal.
Awareness enhancementThrough training and promotion, enhancing employees’ environmentalawareness and encouraging them to practice environmentally friendly actionsin their daily work.
Saving Energy Usage
Energy-Saving PracticesEnergy Audit
The Company places high importance on energy management. In terms of "open source," we are actively expanding the application scenarios of clean energy,replacing the use of traditional energy. In terms of "cut back," we actively carry out energy-saving practices, conduct energy audits, and optimize energy usagepolicies and measures.
Kingsoft O?ce strictly supervises the usage time of electrical facilities such aslighting and multimedia. During non-o?ce hours, we uniformly turn o? lightingand multimedia lightboxes and other electrical devices, and we arrange forproperty sta? to periodically patrol all o?ce areas to promptly check the statusof power switches and the operation of various types of equipment to saveelectricity. We also encourage sta? to work online. In 2023, employees usedour Kingsoft Meeting 260,000 times, with a total duration of 37 million minutes,effectively reducing the electricity consumption of offline meeting rooms forlighting, projectors, and other equipment, as well as saving on travel costs andcarbon emissions brought about by o?ine meetings.The air conditioning used in our office buildings employs variable frequencytechnology and is equipped with a control system to monitor and reduce energyconsumption. We adjust the use of air conditioning according to the seasons,preferring natural ventilation in spring and autumn, and using methods such aswater circulation cooling and heat recovery to reduce air conditioning energyconsumption in summer. We have also established temperature standards forair conditioning in o?ce areas during working hours: 24°C to 26°C for coolingand 25°C to 27°C for heating.
This year, Phase II of the Zhuhai office park underwent an energy auditby a third-party professional institution. The audit institution sampled thecoe?cient of performance of the building's cold source system to ensure thatthe efficiency of the cold source system complies with relevant regulations,enhancing the building's energy utilization efficiency and reducing energywaste.
Chairman’s StatementAbout Kingsoft O?ceESG ManagementEmpowering Users and
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendixGreen Development,Toward a Low-Carbon Future
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
Serving the Society andDelivering Digital Power
Corporate GovernanceAbout this ReportAppendix
Conserving Water ResourcesKingsoft Office values the efficient use of water resources and has taken aseries of water management measures. We regularly inspect taps and valvesto reduce equipment leakage. We have also installed water-saving sanitaryttings and accessories with a Level 2 water e?ciency label
or higher, as wellas sensor-based water outlets, in some o?ce area restrooms. In 2024, we planto install Grade A water-saving equipment
with a water-saving rate of over30% in the Wuhan o?ce building.We make full use of green irrigation technology, adopting water-savingirrigation methods such as sprinkler irrigation, micro-irrigation, seepageirrigation, and low-pressure pipe irrigation to irrigate the green plants inthe office park. Around the buildings in Phase II of the Zhuhai office park,ecological ceramic permeable bricks that can absorb water have been laid,allowing for the recovery and reuse of rainwater for green watering, reducingthe consumption of tap water for irrigating greenery in the park. The park alsofeatures concave green spaces, rain gardens, and other green spaces withrainwater storage functions. The combined area of functional green spacesand water bodies accounts for approximately 10% of the park's green space,with about 20% of the hard-paved ground area consisting of permeable paving.
According to the National Development and Reform Commission, the Ministry of WaterResources, the State General Administration of Quality Supervision, Inspection andQuarantine jointly issued by the Measures for the Administration of Water E?ciency Labelsand People's Republic of China to implement the water labeling of the product catalog,marking the water with the water products, such as water efficiency level of performance.The second level of water e?ciency appliances refers to water appliances with lower waterconsumption.
According to CJ-T 164-2014 Standard for Water-saving Domestic Water Appliances, water-saving domestic water appliances can be categorized into Grade A, B and C according totheir water pressure and water-saving ability. Grade A standard is: water pressure ≥60kPa,water saving rate ≥30%.
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Waste ManagementWe actively promote online office platforms to achieve paperlesscollaborative work. Our independently developed online office platform,Kingsoft Teams, includes functions such as cloud documents and lightapproval, which reduce the use of paper in office processes such asdocument and approval form printing while improving work efficiency. In2023, the Company circulated 1,006,192 cloud documents internally andprocessed 52,956 online approval forms. Additionally, we encourage sta?to take notebooks, ballpoint pens, paper clips, and other o?ce supplies asneeded and to choose black and white and double-sided printing.For non-hazardous waste, we educate employees about waste sortingand set up classified trash bins in office areas to guide employees insorting waste. After property sta? transport the waste to the waste recoveryroom, it is handed over to municipal waste treatment units for professional
Promoting a Green LifestyleThe Company actively guides employees to practice the concept ofgreen o?ce work by posting slogans related to saving energy and waterin the o?ce area, encouraging employees to reduce their impact on thesurrounding environment through practical actions.
Phase II of the Zhuhai o?ce park was certied by the"Green Building Evaluation Standard GB/T 50378-2014".
recovery and processing. For hazardous waste, we transport hazardouswaste generated during company operations to qualied hazardous wastedisposal vendors for compliant disposal, including printer cartridges, inkcartridges, batteries, etc., generated during o?ce operations.As for the leased data centers, we require suppliers to strictly comply withlaws and regulations such as the Air Pollution Prevention and Control Lawof the People's Republic of China, the Soil Pollution Prevention and ControlLaw of the People's Republic of China, and the Solid Waste PollutionEnvironment Control Law of the People's Republic of China for wastedisposal. In 2023, all the servers and switches scrapped from the datacenters leased by Kingsoft O?ce were 100% compliantly disposed of byqualied recyclers.
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Establishing a Green Supply Chain
We have established supply chain management systems,such as the Kingsoft Office Supplier Management Systemand Kingsoft Office Procurement Contract ManagementSystem. We give priority to suppliers that have demonstratedexcellence in sustainability, green energy efficiency, andclimate governance, also to ensure the standardization andregularization of our supplier management system. With theintegration of green and sustainable development concepts,we optimize supplier management standards to achievea green and sustainable supply chain and reduce carbonemissions along the value chain.
The Company conducts due diligence on suppliers, reviewingtheir environmental protection qualifications, such as thesupplier's environmental management system certificationand product green certificates. We consider the supplier'senvironmental performance as a plus factor, prioritizing greenproducts and services.
Supplier LifecycleManagement
Admission and Hiring Stage
Kingsoft O?ce practices green and environmentally friendlysupply chain management, conducting environmental riskassessments at all stages of supplier engagement, fromadmission to employment to maintenance. We prioritizeenvironmentally friendly products and services and jointlycreate a green and environmentally friendly commercialcooperation model with suppliers to build a sustainablegreen supply chain.
For suppliers in cooperation, the Company conducts supplierassessments that cover environmental protection aspects,requiring suppliers with unsatisfactory environmentalperformance to rectify promptly.
Kingsoft Office has clarified the exit process for suppliers.For suppliers found to have environmental issues that cannotbe rectified, the Company will resolutely execute the exitstrategy.
Exit Stage
Evaluation and Maintenance Stage
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Promoting Green Upgrades to Data CentersProcuring Environmentally Friendly Products
The Company prioritizes the use of greenproducts in procurement. When purchasingelectronic equipment, we thoroughlyevaluate the environmental performance ofelectronic equipment suppliers, preferringelectronic products such as servers andnetwork equipment with energy-savingand environmental certifications. Whenpurchasing materials for office buildingdecoration, we choose non-solvent or water-soluble green paint, environmentally friendlyhigh-density fiberboard, and glass fiberand magnesium cement boar
as the basematerials to avoid the emission of harmfulgases and toxic substances during theproduction process and reduce environmentalpollution. When purchasing paper products,we choose environmentally friendly sanitarypaper with FSC
-certication.
The Company procures sanitarypaper with FSC certication
The HVAC system
is a key component ofdata center environmental control and thelargest energy consumer of data centerfacilities. The data centers we lease havetransformed their core motors into variablefrequency start controls and switched tonatural cooling methods in winter to reduceoverall facility energy consumption.Implementing Building Automation System(BAS) upgrades to achieve real-timeadjustment of unit operation states in di?erentenvironments, extending the time of naturalcold source cooling and transitional seasonoperations, and reducing the overall operatingtime of chillers. After the Kingsoft cloud datacenter was renovated, it managed to reduceelectricity consumption by about 550,000 kWhannually.Installing waste heat collection systems thatcapture the excess heat emitted by datacenter servers and other equipment for use inbuilding heating, hot water, etc.
Reducing the water consumption ofdata center cooling towers
by usinghigh-efficiency pumps and the latestwater-saving cooling tower equipment.In high-temperature seasons, usingindirect air cooling or cold aisle heatrecovery technology
to reduce theload on cooling towers. In addition,collecting and using rainwater to supplycooling towers, replacing part or allof the municipal water supply, andreducing the demand for fresh water incooling towers.Promoting the installation of distributedrooftop photovoltaics in data centers.Taking the Zhongjing cloud data centeras an example, it installed 2,640photovoltaic panels on the roof, whichcan generate about 700,000 to 800,000kWh annually, and, in conjunction withthe design of energy-saving serverrooms, can save 810 MWh of traditionalenergy consumption.
This year, the Company did not have any self-built data centers. When selecting data center suppliers, we take into account the PUE
performance and the use ofclean energy, prioritizing the rental of high-e?ciency, low-energy green data centers, continuously increasing the proportion of renewable energy used.
Reducing
EnergyConsumption
ConservingWater Resources
Using Clean
Energy
PUE (Power Usage E?ectiveness) is a measure of a data center's energy e?ciency and is theratio of all the energy consumed by the data center to the energy consumed by the IT loads.The closer the PUE value is to 1, the greener the data center is.
HVAC system means heating, ventilation, and air conditioning system.
Cooling Tower is a type of heat dissipation equipment that is primarily used to remove heatfrom industrial processes. It reduces the temperature of water by spraying hot water inside thetower and bringing it into contact with the air, utilizing the principle that water absorbs heat as itevaporates.
Cold aisle heat recovery is a technology that exhausts excessively hot air through a specicventilation system and then recycles it, which can be utilized to reduce energy consumptionduring the hot season.
Glass ber and magnesium cement board is a kind of magnesium oxide, magnesium chlorideand water composition, stable performance of magnesium cementitious materials, can be usedas wall panels, ceiling panels, re prevention boards, waterproof boards and so on.
FSC (Forest Stewardship Council) certication is an international certication of forest productsthat promotes responsible forest management’s certication ensures that forest resources aremanaged in a way that is consistent with environmental protection, social responsibility andsustainable economic development.
Measures of our leased green data centers in saving resources and reducing energy consumption include:
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Key Environmental Performance IndicatorsIndicator Unit Year 2023
Total Greenhouse Gas Emissions(Scope 1, Scope 2, Scope 3)
34, 35, 36
Metric Tons of CO
Equivalent 17,107.54Scope 1 Greenhouse Gas EmissionsMetric Tons of CO
Equivalent 237.50Of which: Gasoline Metric Tons of CO
Equivalent 24.18Natural Gas Metric Tons of CO
Equivalent 213.32Scope 2 Greenhouse Gas EmissionsMetric Tons of CO
Equivalent 4,495.62Of which: Purchased Electricity for O?ce Buildings
Metric Tons of CO
Equivalent 4,495.62Scope 3 Greenhouse Gas EmissionsMetric Tons of CO
Equivalent 12,374.42Of which: Purchased Goods and ServicesMetric Tons of CO
Equivalent 11,077.31Capital GoodsMetric Tons of CO
Equivalent 455.96Employee CommutingMetric Tons of CO
Equivalent 436.74Upstream Leased AssetsMetric Tons of CO
Equivalent 184.54Fuel-and Energy-Related Activities Metric Tons of CO
Equivalent 219.87Per Capita Greenhouse Gas Emissions(Scope 1, Scope 2)
Metric Tons of CO
Equivalent/Person0.97
Indicator Unit Year 2023
Total Hazardous Waste
Tons 0.18Per Capita Hazardous Waste Tons/Person 0.00004Total Non-Hazardous Waste
Tons 398.31Per Capita Non-Hazardous Waste Tons/Person 0.08Total Energy Consumption
Megawatt-Hours 9,542.37Direct Energy Consumption Megawatt-Hours 1,189.73Of which: Gasoline Megawatt-Hours 98.77Natural Gas Megawatt-Hours 1,090.96Indirect Energy Consumption Megawatt-Hours 8,352.64Of which: Purchased Electricity for O?ce Buildings Megawatt-Hours 8,352.64Per Capita Energy Consumption Megawatt-Hours/Person 1.96Total Water Usage
Tons 88,650.21Per Capita Water UsageTons/Person18.21
Notes:
Due to the nature of its operations, the Company's main emissions are greenhouse gas emissions, derived from the use of petrol, natural gas andelectricity converted from fossil fuels.
The Company's greenhouse gas inventories include carbon dioxide (CO
), methane (CH
) and nitrous oxide (NO
x
). The greenhouse gasaccounting is presented on a carbon dioxide equivalent basis and is based on the Baseline Emission Factors of China's Regional Power Grid forEmission Reduction Projects in 2021 published by the National Climate Strategy Centre and the 2006 IPCC Guidelines for National GreenhouseGas Inventories published by the Intergovernmental Panel on Climate Change (ipcc).
Scope 3 calculation categories include purchased goods and services, capital goods, employee commuting, upstream leased assets, and fuel-andenergy-related activities.
The statistics of Purchased Electricity for O?ce Buildings include the electricity consumption of o?ces in Beijing, Shanghai, Chengdu, Shenyang,Jinan, Nanning, Zhuhai, Hangzhou, Changsha, Zhengzhou, Hefei, and Guangdong.
Hazardous wastes generated from the Company's operations mainly include waste batteries and waste toner cartridges and ink cartridgesgenerated from o?ce printing equipment. Waste batteries, toner cartridges and ink cartridges are collected and disposed of by qualied recyclers.
The non-hazardous waste generated in the Company's operation mainly includes domestic waste, food waste and electronic waste, all of whichare handled by property management companies. The current statistical scope of non-hazardous waste includes Beijing, Guangdong, andZhuhai o?ces. Other o?ce buildings cannot be measured separately, and the data on domestic waste from o?ce buildings have been estimatedin accordance with the Manual on Coe?cients of Production and Discharge of Urban Domestic Sources for the First National Pollution SourceCensus issued by the State Council.
Energy consumption is calculated based on electricity and fuel consumption and the conversion factors in the national standard of the People'sRepublic of China, General Rules for Calculation of the Comprehensive Energy Consumption (GB/T 2589-2020).
The Company's water supply comes from the municipal water mains network, and there is no problem in nding suitable water sources. Thecurrent water consumption statistics include Beijing, Zhuhai, Hangzhou, Changsha, Zhengzhou, Hefei, and Guangdong offices. Other officebuildings cannot be counted separately as the tap water cost is included in the property fee and has been estimated based on the 2022 StatisticBulletin on China Water Activities issued by the Ministry of Water Resources of the People's Republic of China.
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Protecting Employees' RightsKingsoft O?ce strictly complies with laws and regulations such as the Labor Law of the People's Republic of China, the Labor Contract Law of the People's Republicof China, the Social Insurance Law of the People's Republic of China, the Law on the Protection of Women's Rights and Interests of the People's Republic ofChina, and the Special Rules on the Labor Protection of Female Employees, and supports international labor conventions such as those by the International LaborOrganization, the United Nations Global Compact and other international human rights protection initiatives. We have formulated internal policies such as the KingsoftO?ce Employee Handbook and Kingsoft O?ce Code of Business Conduct to fully ensure the lawful rights and interests of employees.
Equality and Inclusion
Kingsoft Office adheres to equal employment, recruit candidates based onjob qualications and abilities, and resolutely prevents any discriminatory andprejudiced behaviors during the recruitment process. At the same time, we signlabor contracts with all employees based on the principles of honesty, equality,and voluntary agreement.We oppose workplace harassment and discrimination, and our KingsoftOffice Code of Business Conduct explicitly prohibits the use of aggressive,discriminatory, insulting, or other impolite language in the workplace, or sexualharassment or non-sexual harassment through physical behavior, and preventsemployment and promotion decisions from being affected by differences inethnicity, race, gender, age, marital status, and religious beliefs. We incorporateanti-discrimination and anti-harassment principles into our employee trainingand require all employees to participate in training to understand and complywith related regulations.We comply with the Regulations on the Prohibition of Child Labor, explicitlyprohibiting the use of child labor. During recruitment, we have establisheda strict identity verification process, requiring all candidates to provideidentication to ensure they meet the requirements of minimum working age of
the country or region. We also prohibit forced labor and require that employeesare not forced to work through violence, threats, or any other illegal means ofrestricting personal safety.To prevent infringement of employees' lawful rights and interests, weencourage employees to report any violation of these regulations to the legalcompliance or human resources department promptly, for investigation. Ifverified, we will strictly handle it according to laws and company policies.During the reporting period, there were no incidents of child labor or forcedlabor in our company.We respect employees' rights to freely associate and collectively bargainaccording to the law, and they have the right to freely chosse whether of notto join labor unions. As of the end of the reporting period, the participation rateof labor union was 100%. We strictly abide by the requirements of relevantlaws and regulations such as the Labor Union Law of the People's Republic ofChina and the Constitution of the Chinese Labor Unions, and formulate soundlabor union management processes, which clearly states that the union hasthe right to represent employees in equal negotiations.
Employees are the most valuable resources of Kingsoft Office. We are committed to creating a healthy, equal, and inclusive workingatmosphere, continually optimizing our talent management strategy, rening our talent development system, providing fair promotion anddevelopment channels, fully unleashing the enthusiasm and creativity of our employees, and helping them become better versions ofthemselves.
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Occupational Health and SafetyKingsoft O?ce strictly follows laws and regulations such as the Labor Law of thePeople's Republic of China, the Fire Protection Law of the People's Republicof China and has developed workplace safety management systems suchas Kingsoft Office Environment and Safety Management to standardize themanagement of o?ce areas. We have also claried the requirements relatedto the management of employees' occupational health and safety in KingsoftO?ce Business Code of Conduct, which applies to all employees and suppliers,to provide a healthy, safe, and comfortable o?ce environment for employees.Our board of directors, as the highest governing body for health and safetyissues, is always committed to continuous supervision and ensuring the healthand safety performance of our employees.We build and continuously improve the occupational health and safetymanagement system, regularly assess the risks and hazards related tooccupational health and safety in the workplace, set up work priorities andaction plans and implement them.
"Warm Heart EAP" On-site Counseling Events
This year, we have e?ectively promoted the achievement of safety objectivesthrough regularly organizing and strengthening safety inspections in theworkplace, promoting fire safety knowledge to employees, and conductingemergency re drills.We pay attention to employees' physical health by providing annual medicalcheck-ups and regularly organizing first aid lectures, health Q&A sessions,and health knowledge seminars, continually improving employees’ healthmanagement. In the event of injuries, ill health, illnesses and accidents,we investigate and deal with the relevant incidents in accordance with theprescribed procedures to e?ectively protect the health of our employees.We care for employees' mental health, continuously carrying out employeeassistance programs and hiring third-party professional organizations toprovide various psychological health services for employees. This year, welaunched the "Warm Heart EAP" employee self-help psychological healthservice platform, which makes it easy for employees to access professionalpsychological health knowledge and online communication and counselingservices. We also regularly hold on-site counseling events to help employeesunderstand their psychological health status. In 2023, the "Warm Heart EAP"project published 12 articles, held 173 o?ine counseling events, and provided715 psychological counseling services.
In 2023,the "Warm Heart EAP" project provided
psychological counseling services
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Supporting Employee DevelopmentKingsoft O?ce conducts an annual talent inventory for all employees, identifying typical behavioral styles in "execution," "thinking," "innovation," and "interpersonal" dimensions, to recognize the di?erence between current talent status and future talentneeds. Based on the results of the annual talent review, we have developed a diversity talent strategy, assessed recruitment strategies and methods, evaluated talent retention measures, and optimized various aspects of employee "selection, utilization,development, and retention," leading the construction of Kingsoft O?ce's talent echelon, creating a high-quality talent team, and fostering a corporate talent culture that values those who strive.
? Constructing KSO Talent Echelon? Create a "striver-oriented"
corporate talent culture? Analysis of external talent market? Analysis of internal talent status quo
? Selection: Talent recruitment? Use: Talent promotion? Training: Talent development? Retention: Compensation and performanceincentives
People planning outcomes
? Talent standard: four-dimensional competencemodel of "execution", "thinking", "innovation"and "interpersonal".? Inventory methodology: annual 360-degreesurvey? Inventory target: all employees
Talent assessments
Application of results
People planning preparation
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Recruitment Target Objective Recruitment Channels 2023 Project Outcomes
R&D Talent
Enhance the Company's R&D capabilities and continuously drivetechnological innovation and development.
Internship conversionCampus recruitment
Social recruitmentAcademic-industry collaboration
? Retained 115 R&D interns;? Recruited and hired 101 R&D talents through the "Kingsoft O?ce New Future Training Camp"
school-enterprise special joint training channel
AI Talent
Support the enterprise's continuous exploration and application ofAI research and development, enhancing the intelligence level ofproducts.
Internship conversionCampus recruitment
Social recruitmentAcademic-industry collaboration
? Retained 60 AI interns;? Hired 220 AI talents through campus recruitment;? Hired 18 AI talents through social recruitment;? Partnered with 10 universities for industry-academia research programs, cultivating and hiringover 100 university talents this year.Management Talent
Build a talent reserve to drive continuous innovation, supporting theCompany's strategic development and business goals.
Management trainee program
Social recruitment
? Recruited 14 management trainees in 2023, with rotational training across 5 various positions
within the Company;
Sales Talent
Build an experienced and diverse sales team to expand business andincrease market share.
Internship conversionCampus recruitment
Social recruitmentAcademic-industry collaboration
? Hired 36 talents through campus recruitment, including those from elds such as pre-salessupport, key account sales, regional sales, sales strategy, data analysis, etc;? Worked with 2 universities on industry-academia research programs, cultivating and hiring 36university talents this year.
Attracting Talent
To attract talent e?ectively, we focus on building a robust talent pool by predicting talent needs from our talent inventory analysis and aligning them with business growth strategies. We execute recruitment projects that expand our talent acquisitionchannels, including transitioning interns to full positions, campus recruitment drives, hiring experienced professionals from the industry, and fostering collaborations with educational institutions. These e?orts ensure we have a rich reserve of talent tosupport the Company's needs.
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Employee Development
Internal O?ine Training ResourcesInternal Online Training ResourcesExternal Diverse Training Resources
Kingsoft Office continues to refine its talent development system, creatingtraining management policies such as the New Employee Guide and InternalTrainer Management System, the Internal Lecturer Management System, tostandardize the management and implementation of training activities.In 2023, Kingsoft Office organized 216 online and offline training sessions,totaling 634.3 hours, with 16,818 participations.
Based on the Company's direction and employees' growth needs, we have acquired a wide range of online and o?ine diversied course resources from both insideand outside the company, and constantly optimized our training methods and projects, o?ering comprehensive training programs that cover various positions andranks, helping our employees to continuously improve their professional skills and comprehensive quality.
We have developed an internal trainersystem to consolidate quality work methodsand experiences within the Company,inviting internal trainers from R&D, business,and functional departments to sharetheir experience and knowledge in theirspecialized elds, providing employees withtop-notch training projects to enhance theirprofessional skills. By the end of 2023, atotal of 56 employees had been certied asinternal trainers, and a total of 48 hours oftraining had been conducted for employeesin various functional departments, R&Ddepartments, and government and corporatedepartments.
We established the "Da Wu Academy"online learning platform to o?er employeesa exible and convenient learning channel.By the end of the reporting period, theCompany launched 1,094 courses, with acumulative learning participation of 79,817and total learning hours of 25,964.
We also collaborate with externalprofessional education institutions,introducing diverse learning courses tohelp employees deepen their professionalknowledge and widen their horizons. Thisyear, we partnered with organizationssuch as Aojing Management ConsultingLtd., Sino Consulting Co., Ltd, and DDIZhirui Consulting Company, employing acombination of online and offline teachingmethods tailored for employees at all levelscovering specialized technical training,management leadership training, generalworkplace skills training, new employeetraining, etc. In 2023, the cumulative numberof participants was 16,818 with a coursesatisfaction score 4.89 out of 5.
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Focusing on the growth of new employees post-hire, we have designed a mentoring system where experienced sta? guide newcomers. We conduct "Keep Moving" and "Star Starting Point" training projects for campus and social recruitsrespectively, helping new employees to comprehensively learn about the company culture, business scope and workow, quickly integrate into our team, and strengthen their sense of belonging and identication with the company by providingabundant training contents such as theoretical courses, practical operations, team competitions and cultural experiences.New Employee Training
DegreeProgramSupport
Certication
Support
In terms of professional competence development, we have designed and launched a series of professional competence training programs according to the growth path of employees, closely focusing on the actual business scenarios and painpoints, in-depth excavation and renement of business best practices, and providing employees with extensive learning resources for business knowledge. We established the "Professional Force" sharing platform, inviting employees fromvarious business lines to share their professional knowledge. In 2023, we conducted 54 professional sharing sessions covering development, testing, product, design, operations, nance, management, and other elds, with 3,475 participants andapproximate 2 hours per training session. We emphasize internal knowledge consolidation, inviting internal trainers from R&D, business, and functional departments to share their expertise and knowledge. By the end of 2023, 56 employees werecertied as internal trainers, conducting training for 48 hours for functional department, R&D department, government and enterprise department, and other departments.
Professional Skill Training
We conduct annual high-potential manager and successor surveys and planning, assessing all the managers based on their ability to understand strategy, innovate, take responsibility, lead people, and embody cultural values. Based on the surveyresults, we design and implement succession plans, and include employees who are willing to further develop in management positions into the "talent reserve" to be focused on and developed for future management roles in line with long-termbusiness development. This year, we've piloted deputy positions in 14 key departmental roles to assist in early familiarization with job content.We provide development paths for successors and conduct various forms of leadership training according to the need of reserve talents at high, middle, and grassroots levels to meet future job requirements.
We closely combine strategic planning and business development, with years of experience, in-depth renement and summary of advanced management concepts and wisdom, and continuously promote the growth of the ecosystem of talentto achieve win-win development between the ecosystem partners and the company. This year, we launched the "Kingsoft O?ce Certied Channel Sales Engineer (KPSE)" program for business partners and established the "Jingpei Academy"external learning platform to enhance industry talent skills.Kingsoft O?ce is committed to supporting all employees (including full-time, part-time, dispatched, and interns) to obtain degrees and certicates related to their positions in their spare time and assisting them with the declaration of certicates ornational professional recognition.
Succession Planning and Leadership Training
Ecosystem Talent Reserve Support
We actively seek partnerships with higher education institutions to co-host training classes,encouraging and supporting employees to complete degree programs through self-studyexams, correspondence courses, distance education, and part-time graduate programmes.Employees who obtain degrees related to their positions can apply for reimbursement oflearning or examination fees, supporting their continuous professional development.
We encourage and support employees in obtaining professional skill titles andvocational qualification certificates. Employees can apply for reimbursement oflearning or examination fees for certicates related to their positions.
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New Employee Training
Industry Talent Development
Management capacity training
Professional Competency Training
Project NameTargetTraining ContentTraining Result
目标管理研讨
培训
高层管理者
课程内容主要围绕如何制定日标以及管理日标,旨在帮助高层管理者对业务日标进行梳理和调整
?本年度，共33位高层核心管理者参与培训，培训时长累计8小时塑造卓越经理人
中层管理者
基于公司对管理者的要求制定培训课程，帮助新经理提升对管理工作的理解、掌握管理技能顺利完成从业务能手到管理者的角色转变
本年度，共81位管理者参与培训、培训时长累计72小时政企干部培训中层管理者
结合公司业务中的实际问题，对管理者开展现场实操培训，旨在提升中层管理者的宏观经营分析、战略布局与全局规划能力
本年度参训人次为89，培训时长累计40小时小团队管理训
练营
基层管理者
通过讲授、研讨、实践、反馈相结合的方式,为管理者传授团队管理技能，推动管理者更好地将管理理念落地应用
本年度共53位一线团队管理者参与培训.培训时长累计14小时青年骨干班
管理者储备人才
选拔并培养高潜青年骨干，帮助其明晰青年干部的使命责任与能力要求
截至报告期末，培训已累计开展3期，覆盖学员78人，培训时长累计392小时
Project NameTargetTraining ContentTraining Result
GoalManagementSeminar Training
SeniorManagers
The course content focuses on how to set goals andmanage them, aiming to help senior managers sort outand adjust their business goals.
During the year, a total of 33 senior coremanagers participated in training, with acumulative total of 8 hours of training time.DevelopingExcellentManagers
MiddleManagers
Based on the Company's requirements for managersto develop training courses to help new managersimprove their understanding of management, mastermanagement skills, and complete the role change frombusiness competence to management.
During the year, a total of 81 managersparticipated in the training, with a cumulativetotal of 72 hours of training time.Training forGovernmentand EnterpriseCadres
MiddleManagers
Combined with the actual problems in the Company'sbusiness, on-site practical training for managers aimsto improve the middle management's macro-operationanalysis, strategic layout, and overall planning ability.
During the year, a total of 89 peopleparticipated in training during the year, with acumulative total of 40 hours of training time.Small TeamManagementTraining Camp
JuniorManagers
Through a combination of lectures, seminars, practice,and feedback, team management skills are taught tomanagers to promote the application of managementconcepts on the ground.
During the year, a total of 53 frontline teammanagers participated in the training duringthe year, with a cumulative total of 14 hours oftraining time.Youth CadreTraining
Managers'pool
Selecting and training high-potential young cadres andhelping them understand the mission, responsibility,and ability requirements of young cadres.
By the end of the reporting period, a totalof 3 training sessions had been conducted,covering 78 trainees and a total of 392 hoursof training time.
Project NameTargetTraining ContentTraining Result
"Keep Moving"training program
Schoolrecruitmentemployees
Through executive speeches, exchangesamong veteran employees, lecturesby business personnel, and qualitydevelopment, we introduce the Company'sdevelopment, company system, andcorporate culture to help new employeesshorten the period of adaptation to theworkplace.
During the year, the "UpwardBound" training program wasconducted in three sessions,with 336 participants, a total of120 hours of training, and anaverage course satisfactionscore of 4.96 out of 5."Star Point"training program
Socialrecruitmentemployees
Through a combination of online learningand o?ine training, to help newcomersquickly integrate into the Company.
During the year, the "StarPoint" program conducted 12o?ine training sessions, with457 participants, a total of192 hours of training, and anaverage course satisfactionscore of 4.90 out of 5.
Project NameTargetTraining ContentTraining Result
R&D TrainingInstitute
R&D talent
Invite senior sta? as mentors to teach AItechnology, C++, WEB, server-side development,and other specialized technical knowledge.
The cumulative training duration for theyear amounted to 3 months, with a total of246 trainees participating in the training.New SalesTraining Camp
Sales sta?
Provide sales competency training coursescovering product explanation, industry cases, legalcompliance, etc.
A total of 8 days training sessions wereconducted during the year, lasting 42 hoursand covering 70 trainees.
Project NameTargetTraining ContentTraining Result
Kingsoft O?ceCertiedChannel Sales
Engineer(KPSE)Program
BusinessPartners
Provide training covering productknowledge, sales skills, KingsoftOffice Code of Business Conduct,etc., and strongly promote theexchange of industry experience andbusiness synergies.
During the year, a total of1 training session wereconducted, covering 272trainees and totaling 10.12hours of training time.
"JingpeiAcademy"
Industry
Talent
Based on years of corporate practice,industry insights, and internal trainingexperience, we develop professionalo?ce software training courses andtrain Kingsoft Certied O?ce Trainers(KCTs) to cultivate high-level talents forthe o?ce industry.
During the year, a total of70 students improved theiro?ce skills through the"Jingpei Academy", with acumulative total of 1,000hours of training.
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Talent Retention
We build fair and transparent promotion mechanisms and performanceappraisal processes, establish a competitive remuneration system to motivateemployees, and ensure their e?orts are appropriately rewarded.Employee Promotion
Performance AppraisalWe value the career development of our employees and have establisheddual career pathways in management and professionalism, fully respectingand supporting employees in choosing their own career paths. Under themanagement development pathway, we have established a vertical promotionmechanism for junior, middle, and senior managers, and combined with theCompany's management talent inventory results, we implement a successionplan. For more details, please refer to the "Succession Planning andLeadership Training" section. Under the professional development pathway,we have established four major clusters: operations, sales, and platform,subdividing into 22 sequences. We have formulated corresponding promotionpaths for di?erent sequences, detailed promotion standards for di?erent levels,and improved the position sequence management model.Moreover, we actively broaden the career development opportunities for ouremployees. Each employee is able to have one-on-one communication withtheir direct supervisor regarding promotion outcomes to obtain suggestionsfor future work enhancement. We also hold professional channel orientationmeetings to help employees understand the career development system andclarify their career prospects.
Kingsoft Office has devised the Kingsoft Office Performance Management
Method, optimizing a performance management cycle that includes goal
setting, process management, performance appraisal, and result application.
We regularly assess individual and team performance, engaging in agile
communication
to coach and provide feedback, deepening employees'
understanding of their responsibilities and motivating self-improvement. The
performance evaluation process is unbiased by race, gender, age, marital
status, or political ideology. In 2023, Kingsoft O?ce achieved a 100% employee
performance evaluation coverage rate.
We continue to perfect the promotion mechanism, establish a comprehensive
promotion management system, optimize the promotion review process, and
ensure the fairness of promotions through four dimensions: "strict departmental
nomination control, clear evaluation standards, just and open review, and result
calibration and alignment." Additionally, we provide employees with channels for
communication and appeal about promotion outcomes. Employees can initiate
a complaint within a 7-day window period for promotion appeals. The Company
has a dedicated team responsible for the acceptance, recording, investigation,
processing, and follow-up response to appeals.
Agile Communication refers to an unstructured approach to managing employee performance and development.
Kingsoft O?ce "Management" and "Professional"
Dual Career Pathways
Senior managersMiddle managersJunior managers
4 Communities22 SequencesEstablishment ofcorresponding talentstandards and promotionchannels
ManagementDevelopment Channel
ProfessionalDevelopment Channel
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100%percentage of employees covered by same-levelemployee ranking performance appraisal systems
100%percentage of employees covered by agiledialogue performance appraisal systems
100%
employee performance evaluationcoverage rate
Key performance
We use the OKR (Objectives and Key Results) model to set performanceobjectives for each level of the business unit. Based on team goals, employeesin key positions will set measurable goals under the guidance of departmentheads. The team and individual employees ensure that goals are reasonable andsynergistic through top-down goal decomposition and bottom-up goal co-creation.
Goal Setting
Employee Performance Appraisal Process
Through "Quarterly self-inspection" and "semi-annual review", we regularlyreview key milestones, key projects, external market environment, and otherdimensions to continuously track the achievement of performance targets, identifyperformance gaps and potential problems promptly, and take actions to bridge thegaps and correct the problems to ensure that the annual performance targets areachieved.
Process management
Team performance appraisal is carried out in the form of performance debrieng,and individual performance appraisal is carried out on the performance appraisalplatform in the form of employee self-assessment, departmental superiorassessment, 360-degree appraisal, and grade-by-grade calibration, whichcomprehensively and objectively reect the annual performance of employees.The Company conducts a half-yearly assessment feedback for individualemployees and an annual performance appraisal for the team.
Performance appraisal
4.Application forms include team and individual bonuses, position adjustments,
salary adjustments, talent development, etc.Application of performance results
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Compensation Structure
Kingsoft Office has established a remuneration system combining short-term and long-term incentives, withdi?erentiated compensation strategies according to di?erent sequences and ranks, e?ectively utilizing the incentiverole of the compensation system.
We continuously rene our compensation structure, constantly monitor employee salaries, and are dedicated to achievingequal pay for equal work. We regularly cooperate with external professional organizations to conduct salary surveys,benchmarking against peer companies, and perform differentiated analysis of our Company's salary system based onfactors such as rank and position. Based on the results of the analysis, we make appropriate adjustments to employeesalaries.Kingsoft O?ce is steadily advancing its restricted stock incentive plan, incorporating stock eligibility as part of the long-term incentives for employees, thus stimulating their potential for development. This year, the Company further expandedthe range of employees covered by the stock incentive plan, including management personnel, key technical personnel,business backbones, and other employees who make significant contributions to the Company. Employees eligible toparticipate in the plan account for more than 90% of all full-time employees.This year, we formulated and passed the Resolution on Granting Restricted Shares for the First Time to the Beneciariesof the 2023 Restricted Stock Incentive Plan and the Resolution on Reserving Restricted Shares for the Beneciaries of the2023 Restricted Stock Incentive Plan, granting a total of one million restricted shares to 178 employees.
include year-end bonuses, half-year bonuses,quarterly bonuses, monthly bonuses, and variablepay based on performance assessment results;
granting employeesrestricted stock.Short-term incentivesLong-term incentives
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Open Communication Channels
Kingsoft O?ce provides accessible and anonymous o?cial grievance channels, handling complaints in strict condence and protecting complainants' legitimate rights and safety. Employeescan le complains about discrimination, harassment, bullying and other rights and interests, or about the results of performance appraisals, promotion results, or salary opinions.We did not receive any feedback in 2023, and if we receive a complaint, we will contact, and resolve each named complaint individually to actively implement related employee needs.
The Company providesa grievance feedbackchannel for all employees(including full-timeemployees, interns, part-time employees, and third-party contract workers),and other personnel whohave a service relationshipwith the Company. Allparties may le a complaintregarding the infringementof labor rights and otherhuman resources-relatedincidents.
We have established multipleanonymous grievancechannels. Employees can lecomplaints about discrimination,harassment, bullying, and otheremployee rights issues, orabout performance appraisalresults, promotion outcomes,and salary feedback throughresponsible persons in businessdepartments, the HumanResources Department, theDiscipline Inspection Committee,etc., through oral, written, email,telephone, and online employeefeedback platforms, etc.
Employee Communication
Kingsoft O?ce values communication with employees, respects their opinions and suggestions, and continuously fosters an open and transparent communication atmosphere.
Coverage
GrievanceChannels
The Human Resources Department serves asthe grievance acceptance center of the Company,responsible for recording, accepting, investigating,processing, and following up with responses tocomplaints. We regularly analyze and summarize theCompany's grievance handling work annually andreport to the leadership. Once a complaint is received,the grievance handler should complete the investigationwithin 30 working days and issue an investigationreport; if the investigation proves the grievance is valid,the grievance handler should supervise the correctionof the violation within 30 working days after issuingthe investigation report and administer the appropriatesanctions, such as warnings, demerits, or terminationof labor contracts, as stipulated. In cases of severeviolations, the o?ender will be turned over to therelevant judicial authorities for serious processing.
We strictly protect thepersonal informationand content of thecomplaint of thecomplainant, ensuringtheir legal rightsand interests. Forthose who lodgelegitimate complaints,we ensure they willnot su?er any unfairdismissal, persecution,or unauthorizeddisciplinary actionas a result of theircomplaint.
Employee Satisfaction
Kingsoft O?ce conducts annual employee satisfactionsurvey based on the Gallup Q12 model
. This year,we conducted a number of satisfaction surveys forall employees around the enterprise developmentstrategy, corporate culture, organizational system,performance incentives, administrative services,employee benefits and other dimensions, andreviewed and discussed the results. Through theconvening of the executive communication meetingand other ways, we responded to the feedback of theemployees in the survey, and targeted to formulatean improvement plan. 2023, the satisfaction rate ofKingsoft O?ce employees reached over 80%
.
The Gallup Q12 model is a widely used tool for organisationalmanagement and employee attitude assessment. It consistsof 12 questions designed to measure employee engagementand working environment, with a particular focus on front-lineparticipation and feedback.
In 2023, the percentage of employee satisfaction surveyscores in all dimensions reached over 80%.
Acceptance
Process
Whistleblower
Protection
2023, the satisfaction rate of Kingsoft O?ceemployees reached over
80%
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Conveying Employee CareKingsoft O?ce focuses on employees' sense of happiness and belonging, providing all sta?s with multi-dimensional non-salary benets that cover work, health, subsidies, family, activities, etc. The Company organizes a variety of activities to enrich theemployees' leisure time, helping them to better achieve a work-life balance.
Workplace Benets
Health Benets
Activity Benets
Family Benets
Subsidized Benets
Drinks Freedom - Unlimited co?ee, juiceQuality Cafeteria - Sta? Cafeteria Delicious and A?ordableHairdressing service - Hairdressing room on the premisesFlexible working - Flexible working in special circumstancesComplete protection - six insurance and one pension
Club Culture - Found 11 clubs including football, basketball, yoga, etcHoliday Events - Organize Holiday Events and Distribute Holiday Gift PacksCompany Events - Specialized events to stimulate enthusiasmCorporate Culture - Values Role Model Story Contest
Parenting Support - Maximum 178 days maternity leave and 15 days paternity
leave, with childcare facilities
Family Day - Mid-Autumn Family Day ProgramOne Child Care Leave - 10 days of care leave
Housing allowance - Interns are provided with accommodationMeal allowance - Lunch and overtime meal allowanceTransportation allowance - Full reimbursement of transportation costs for overtime workGrowth packages - Anniversary packagesAllowance benets - Special subsidy for employees in di?culty, sickness, and funeralallowance
?????
?????
????
???
??????
Medical Insurance - Basic Medical Insurance, Supplemental CommercialMedical InsuranceHealth Seminar - Health knowledge popularization to gain new knowledgeSpecialty Clinic - Dental Clinic, Chinese Medicine Physiotherapy ClinicMental Health - Warm Heart EAP ProgramHealthy Living - Free gym in the workplaceWellness services - Physical therapy room at the workplace
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Key Employee Performance Indicators
Employee Employment
New Employee Recruitment
IndicatorYear 2023
Total Number of Employees 4,869By Employment Type
Full-time Employees4,558Part-time Employees 311By Age Group
Employees Aged 30 and Below2,639
Employees Aged 31 to 50 2,216Employees Aged 51 and Above 14By Job Level
Management Sta?485Non-management Sta? 4,384By Gender
Male Employees3,230
Female Employees 1,639
Employee DiveristyPerformance
Percentage of Female Employees (%) 33.66%Percentage of Female Employees in Management (%) 28.66%Percentage of Female Employees in Senior
Management (%) 25.00%Percentage of Female Employees in Mid-level
Management (%) 22.56%Percentage of Female Employees in Junior
Management (%) 30.88%Percentage of Female Employees in Sales and Marketing
Department Management (%)
40.30%
IndicatorYear 2023
Total Number of New Employees Hired1,319Percentage of Vacancies Filled by Internal Employees (Internal Recruitment) (%) 48.86%By Gender
Number of Male New Employees839Number of Female New Employees 480By Age Group
Number of New Employees Under 301,022Number of New Employees Aged 31-50 297
Number of New Employees Over 51 0By Region
Number of New Employees from Mainland China1,317Number of New Employees from Hong Kong, Macau, and
Taiwan
Number of New Employees from Overseas 1
Employee DiveristyPerformance
Percentage of Female Employees in R&D Department (%) 22.15%
Percentage of Minority Ethnic Employees (%)4.87%Percentage of Employees with Disabilities (%)0.48%
Heads of rst-level departments
Heads of second- and third-level departments
Heads of fourth- and fth-level departments
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Employee TrainingEmployee Turnover
Employee Health & Safety
IndicatorYear 2023
Average Training Hours for Full-Time Employees (hours
) 7.22
By Job Level
Average Training Hours for Senior Management (hours) 6.67Average Training Hours for Middle Management (hours) 6.63Average Training Hours for Junior Management (hours) 2.23Average Training Hours for General Sta? (hours) 7.98By Gender
Average Training Hours for Male Employees (hours)7.74Average Training Hours for Female Employees (hours) 6.20Percentage of Trained Full-Time Employees (%) 100%
By Job Level
Percentage of Trained Senior Management (%) 100%Percentage of Trained Middle Management (%) 100%Percentage of Trained Junior Management (%) 100%Percentage of Trained General Sta? (%) 100%By Gender
Percentage of Trained Male Employees (%) 100%Percentage of Trained Female Employees (%) 100%
IndicatorYear 2023
Voluntary Employee Turnover Rate (%)
5.98%By Gender
Male Employee Turnover Rate (%)5.08%Female Employee Turnover Rate (%) 7.83%
By Job Level
Senior Management Sta? Turnover Rate (%) 0.00%Mid-Level Management Sta? Turnover Rate (%) 2.24%Junior Management Sta? Turnover Rate (%) 1.45%General Sta? Turnover Rate (%) 6.04%By Age Group
Employee Turnover Rate for Age 30 and Below (%)7.18%
Employee Turnover Rate for Age 31-50 (%) 4.73%Employee Turnover Rate for Age 51 and Above (%) 0.00%By Region
Employee Turnover Rate in Mainland China (%)6.00%Employee Turnover Rate in Hong Kong, Macao, and Taiwan (%) 0.00%
Overseas Employee Turnover Rate (%) 0.00%
IndicatorYear 2023
Number of Working Days Lost due to Work-related Injuries (Injury Leave) (days)0
The statistical scope of employee training only includes full-time employees
Voluntary employee turnover rate statistics only include full-time employees who left the company voluntarily during the reporting period. Thefollowing statistics on employee turnover rate by gender, job level, age, and region are all based on full-time employees who voluntarily left thecompany during the reporting period. Voluntary employee turnover rate during the reporting period = Number of full-time employees voluntarilyseparated during the reporting period / (Number of full-time employees at the end of the reporting period + Number of full-time employeesvoluntarily separated during the reporting period)
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Cooperation for the Industry Ecology
Kingsoft O?ce actively practices the development concept of "Opening and Integration, Value Coexistence", creates an open and win-win environment, empowers more partners with core document capabilities, and jointly explores cutting-edgetechnologies in digital o?ce and network security, to promote industry development and innovation.
The Company hosted the "CSIG - Kingsoft Office Tour" event and explored the development and practiceof AI technology with experts and professors from 21 universities and research institutes and 29 enterpriserepresentatives around the theme of "Discussion of advanced technologies for document recognition andunderstanding of the age of AI large model". We also held several technology open days on di?erent topics toshowcase the latest technology achievements and practical examples in the AI o?ce eld.
2023 Digital O?ce Ecosystem Partner Conference"CSIG - Kingsoft O?ce Tour" event "Road to Intelligence" Technology Open Day
We have organized several industrycommunication events to share theresults of cutting-edge technologyresearch and practice. In the currentyear, Kingsoft Office held the "2023Digital O?ce Eco-Partner Conference"to share development achievementswith over 200 ecological partnersacross the country. At the conference,Kingsoft Office released the digitaloffice open platform for ecologicalpartners, including the construction ofthree main bases: privatization, publicnetwork, and artificial intelligence.The capability of Kingsoft Officewas thus modularized to empowerecological partners and facilitate thedevelopment of digital o?ce ecology.
Kingsoft O?ce adheres to the social responsibility concept of "Tech for Good", focuses on major social issues, and continuously explores key areas such as promoting industrial development, empowering smalland medium-sized enterprises, assisting in organizational governance, and supporting education. In the meantime, the Company actively supports the organization of international games, takes on corporate socialresponsibility, and uses the power of science and technology to resolve social issues and promote social welfare.
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Support for Small and Medium-Sized Enterprises (SMEs)Kingsoft O?ce has continued to strengthen its support for the digital upgrading of SMEs, helping them solve the pain and di?culties during the transformation processand enabling their development by providing e?cient o?ce solutions.
In the current year, we continued to promote the Digital PioneerCo-construction Plan, and launched digital office supportprojects such as the "2023 New Enterprise Special SupportCloud Project" and the "2023 Industrial Park Enterprise SpecialSupport Cloud Project" for SMEs. The Company relies on WPS365 products to meet the demand of SMEs for digital office,and to help enterprises improve o?ce e?ciency at low cost byo?ering preferential policies to alleviate the pressure of digitaltransformation of SMEs. In 2023, we launched the "WPS365Free Help 100,000 Newly Established SMEs to Realize 'O?cein the Cloud, Digital Innovation' " campaign, and providedSMEs with training on digital o?ce technology and guidance onteam collaboration management.
Kingsoft O?ce 2023 New Enterprise Special Support Cloud Project2023 Industrial Park Enterprise Special Support Cloud Project
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Management Awareness EnhancementKingsoft O?ce adheres to the development and upgrading of digital o?ce solutions and uses professional and intelligent digital applications to support the enhancement of digital management at all levels, from government to grass-roots communities.
Assist to Government ManagementKingsoft O?ce actively supports digital transformation and enhancesoffice efficiency of government offices in various locations. Wecontinuously upgrade the service of the WPS 365 Professional Edition,and enhance the e?ciency of layout arranging by adding the functionsof "Text Printing Model" and "Kingsoft Black Horse Proofreading" tomeet the requirements of party, government, military, enterprise, andpublic institutions for o?cial document production service.We also promote the digital transformation of government by providingdigital o?ce tools that cover all major areas of government business,and security protection for o?ce documents to safeguard governmentdata. We supported Xianyang City in building its electronic documentresource pool, proposing a plan to build a digital, centralized, andnetwork-enabled electronic document resource pool to provide thebasic support for the Xianyang digital government's developmentof digital intelligence. In the current year, the Xianyang ElectronicDocument Resource Pool Project was selected in the ElectronicDocuments & Records Innovation Application Cases 2023 issued bythe Electronic Documents & Records Management Promotion Alliance.
Building A Digital CommunitiesIn view of the difficult management points where community residents have complexissues and data are difficult to track in statistics, Kingsoft Office has built a digitalcommunity using various online collaboration tools to improve the effectiveness ofcommunity management. In the current year, using R&F Intelligent Palace Communityin Tongzhou District, Beijing as the pilot location, we set up a "Digital CommunityManagement System" using the "DB Sheet" to assist the community in compilingthe operational dynamics and data of various departments, and visually presentingthe "complete picture" of the lives of 12,000 residents of the community, and to helpcommunity digital management from data entry, sorting and important reminders and otheraspects . With the support of Kingsoft O?ce, the management e?ectiveness of IntelligentPalace Community improved by about 2-3 times.
Supporting Regional DevelopmentKingsoft Office focuses on promoting regional digital transformation anddevelopment, and assists regional governments and enterprises in digitalconstruction. In 2023, we used Harbin New Area in Heilongjiang Province asa pilot project, focusing on "One Headquarters, Two Centers", namely the"Kingsoft Office Northeast Asia Cooperation Headquarters", the "KingsoftO?ce North Innovation Center" and the "Kingsoft O?ce North Colleges andUniversities Cooperation Center" to build the headquarters of Kingsoft O?cein Northeast Asia, and to assist regional digital economic development ofHeilongjiang and Northeast China.
The inauguration ceremony of Kingsoft O?ce Northeast Asia
Cooperation Headquarters
Real-time digital display of management in R&F Intelligent Palace
Community in Tongzhou District, Beijing
Housing
data
Party Building Management
PetManagement
Community
Activities
Residential
data
ParkingManagement
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Cultivation of University & College Talents
Kingsoft Office continuously strengthens the collaboration of schools andenterprises to educate people, fully brings into play our technological and resourceadvantages, and continuously innovates the model of training skillful talentsthrough open communication, curriculum development, and competition, thushelping universities and colleges to cultivate digital talents.We have actively engaged in communications and interactions with colleges anduniversities. This year, we held six "Technology Open Day" events to stimulatestudents' enthusiasm for learning. More than 200 teachers and students wereinvited to the Company, to understand cutting-edge technology and knowledgeand experience new features of products.This year,
School of Articial Intelligence and Automation of Huazhong University of Scienceand Technology participated in the "Technology Open Day" of Kingsoft O?ce
Technology and knowledge sharing session of the "Technology Open Day"
We actively participate in the "Industry-university Cooperation & Collaborative Education" project initiated by the Ministryof Education of the People's Republic of China. We work with universities to integrate the knowledge of WPS o?ce skillsinto the computer curriculum system of colleges and universities to jointly cultivate digital o?ce talents. As of the endof 2023, we have coorperated with nearly 100 universities, and the related WPS program has reached nearly 1 millionstudents.In addition, we continue to promote the Kingsoft O?ce Specialist (KOS) project, and jointly established the "KOS Center"with Wuhan Polytechnic and Wuhan Qiming Taihe Software Service Co., Ltd. We aim to upgrade the skills of teachersand students in the use of o?ce software, and explore new models of digital and comprehensive talent developmentthrough the establishment of the WPS teaching platform and innovative teacher training content. As of the end of 2023,a total of 41,279 people had participated in the training, of whom 20,816 had received KOS certication.
Kingsoft O?ce KOS Center
we held
"Technology Open Day"events to stimulate students'enthusiasm for learning
More than
teachers andstudents were invited to theCompany
As of the end of 2023,a total of41,279
people
had participated in the training,
of whom20,816
had received KOS certication
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We embrace the training concept of "Competing Promotes Learning, Teaching via Competing, andLearning and Competing Combination" and enrich the talent development model. We cooperatewith the China Computer Federation (CCF) and all provincial and municipal computer associations,holding computer application technology competitions to stimulate the learning enthusiasm ofstudents and teachers. In the current year, we held six major events, including the "Kingsoft O?ceCup WPS O?ce Software Capability Competition" and the "Sichuan Province University StudentsComputer Application Capability and Information Quality Competition", for teachers and students atuniversities and colleges. The total number of participants exceeded 130,000. In the current year,the "Kingsoft O?ce Cup WPS O?ce Software Capability Competition" attracted 100,000 applicantsfrom more than 1,400 universities, helping the participants to signicantly improve their practicaloperation ability of o?ce software.
Empowering Intelligent Education
Kingsoft O?ce is committed to promoting the development of digital intelligence in theeducation industry. By actively exploring innovative solutions for information-basededucation and digital campuses, Kingsoft O?ce provides the education industry withcomprehensive digital o?ce infrastructure and assists in building a new ecosystem ofsmart campus o?ces.Basic Education DigitalizationKingsoft Office actively promotes the development of digital elementary educationand improves the quality of basic education and the popularization of educationalresources. By building basic education platforms such as the K12
Library andthe WPS Docer Platform, we create various digital education tools such as virtualexperiments, network drawing boards, and interactive classrooms, integratinglearning resources covering the learning lifecycle to meet the digital teaching needsof teachers and students in di?erent regions. As of the end of 2023, Kingsoft O?ceK12 Library had accumulated 2.39 million sets of online course, with a total of 47.24million downloads of educational resources for the year, covering 8.52 million users.
1400+
number of universities andcolleges participating in the"Kingsoft O?ce Cup WPSO?ce Software CapabilityCompetition"
100,000
number of applicants for the"Kingsoft O?ce Cup WPS O?ceSoftware Capability Competition"
Kingsoft O?ce K12 Education Page
Finals of the "Kingsoft O?ce Cup WPS O?ce Software Capability Competition"
As of the end of 2023,
Kingsoft O?ce K12 Library hadaccumulated
2.39
million sets
of online course contentwith a total of
47.24
million
downloads of educational resourcesfor the yearcovering
8.52+
million
users
K12 refers to the educational level from kindergarten through the third grade of high school.
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Digitalization of University and CollegeEducationKingsoft Office continues to promote the digital development of universityand college education, and launched the WPS 365 Education Version forschools and educational institutions. Combining teaching and teaching a?airmanagement, the WPS 365 Education Edition provides teachers and studentswith a convenient and efficient office and learning experience. We createdigital teaching solutions to meet the communication and collaboration needsof teachers and students through online meetings and online collaborativedocuments. At the same time, we optimize the teaching management processusing digital technology, build the campus education "Cloud in One" datacenter, consolidate and share data resources within the campus, and improvethe e?ciency of campus administration.In addition, we also rely on WPS AI to enrich the WPS 365 educational version,aiming at enabling WPS AI to beautify PPT teaching materials by one-click andgroup noting smart forms, making teaching management more convenient ande?cient. In the current year, we launched strategic cooperation with ZhejiangUniversity to jointly explore key technology in intelligent campus to improveteaching and education management e?ciency.
To further expand the use of WPS 365 Education Version products on campus,we launched the WPS 365 campus tour for colleges and universities throughoutthe country. In the current year, we cooperated with Tsinghua University, theUniversity of Science and Technology Beijing, and other universities to deliverseveral special lectures to share the special features and practical skills of theWPS 365 Education Edition, to help teachers and students make better use ofthe WPS 365 Education Version, improve their productivity and enhance theirlearning e?ectiveness. We also held three themed live open sessions, whichdemonstrated the advantages and application methods of the digital office,and attracted tens of thousands of participants. By the end of 2023, the WPS365 Education Edition has provided services to more than 30 universities andcolleges, covering more than 360,000 teachers and students.
Kingsoft O?ce and Zhejiang University achieved strategic cooperation
the WPS 365 Education Editionhas provided services to more than
universities and colleges
By the end of 2023,
360,000+
The number of teachers and studentsWPS 365 Education served
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We safeguarded the information security during document transfer and use throughthe document rights control function.Information security
Guaranteeing Events Operation
As the o?cial exclusive supplier of o?ce software for the Chengdu FISU World University Games, Kingsoft O?ceparticipated in the event throughout the entire process, and provided technical support for the Games in variousaspects such as overall management, collaborative office, information security, etc. to help complete the eventsuccessfully.
We built a refined organization structure for running events based on WPS 365,summarized the operation conditions of business segments such as competitionareas and hotels, and collaboratively managed sta? from a variety of organizationsinvolved in a wide range of activities.
Kingsoft Office built a bridge for an online collaborative office among variouscompetition operations teams, integrating various o?ce application scenarios such asvolunteer organization management, document processing, and information statistics.
Letter of thanks from the ChengduMunicipal CPC Committee
During Kingsoft O?ce’s service to the FISU Games,The FISU World University Games Command Center, which combined data of various events
Collaborative management
Collaborative o?ce
80,000 +
Number of documents generated
50,000 +
Number of people covered by WPS 365 products
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Corporate GovernanceAbout this ReportAppendix
As of the end of 2023,3,700
primary and middle school teachers of the Yunxi County educationand research o?ce had conducted collective network lesson preparation through WPS 365
Practicing Social ResponsibilityKingsoft O?ce actively practices social responsibility, gives full play to its own business advantages, and contributes digital power in rural revitalization, disasterrelief and other elds.Promoting Rural Revitalization
Village teacher of Yunxi County prepares lesson using WPS 365
In the event of a natural disaster, Kingsoft Officeprovides timely and effective assistance to thedisaster area. In 2023, in response to the flooddisaster caused by the continuous rainstorms inBeijing, Tianjin, and Hebei, the Kingsoft O?ce reliedon the Kingsoft Document to launch a number of"rainstorm assistance" registration templates on anemergency basis, and made them available to thepublic free of charge, providing the people a?ectedby the disaster in Zhuozhou City, Hebei Province,Mentougou District, Beijing and other places withrecourse channels. The template also supportsgovernment and rescue organizations to quicklyanalyze disaster information and improve rescuee?ciency. During the disaster, the number of visitsto related mutual assistance documents exceeded300,000.
Disaster Relief and Recovery
Kingsoft Office actively promotes digital villageconstruction, and provides support in rural informationconstruction, digital education revitalization, and digitalupgrading of medical services.We collaborated with Hubei Rural Credit Cooperativesto empower the information construction of the localfinancial system by providing WPS 365 products. Wealso donated tens of thousands of office softwarepackages to medical and educational institutions inremote areas.In the current year, we supported the innovation andexploration in the eld of online teaching and researchof the Yunxi County education and research office inShiyan City, Hubei Province. Through the WPS 365Kingsoft Document, we helped the school build a two-way teaching model that is conducted online and o?ine.
300,000
Number of visits of related mutualassistance documents duringrainstorms in Beijing, Tianjin andHebei
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Corporate GovernanceAbout this ReportAppendix
Member of the
Board
StrategyCommittee
Audit Committee
NominationCommittee
Remunerationand Appraisal
Committee
Lei Jun
√Zou Tao
√√√√Zhang Qingyuan
√√√Liu Wei
√Ma Yide
√√√Fang Aizhi
√√√√Wang Yuhua
√√√√
The Board of DirectorsBoard of Directors Structure
The board of directors, as the permanent decision-making body of Company, is responsible to theshareholders' general meeting. According to the Company Law of the People's Republic of China andthe Articles of Association of the Company, the board of directors makes effective resolutions on theassessment and selection of senior management personnel, major production and operation plans,investment proposals, main management systems, affiliate transactions, etc. Independent directors playan active role in improving the corporate governance structure and protecting the interests of minorityshareholders.Kingsoft Office values a diverse composition of the board of directors. The nomination committeeconsiders various factors when nominating candidates, including but not limited to gender, age, culturaland educational background, professional experience, skills, knowledge, and tenure. Current boardappointments are based on the principle of "hiring talent for their abilities," ensuring that the boardpossesses the skills, rich experience and diverse opinions needed for the business. The implementation ofthe board's diversity is regularly reviewed and supervised.The current board of directors includes 1 female directors, 2 directors with master's degrees, and 1 directorwith post-doctoral degrees. All members have extensive industry experience, covering fields such ascomputer science, business administration, social sciences, intellectual property, law, nancial management,and investment operations.
Information on BoardMembers
Composition of the Board of Directors'Specialized Committees
Kingsoft O?ce strictly adheres to the Company Law of the People's Republic of China, the Securities Law of the People's Republic of China, the Shanghai Stock Exchange Science and Technology InnovationBoard Stock Listing Rules (Revised August 2023) and other relevant laws and regulations, as well as normative documents to formulate the "Articles of Association" and internal control systems. Kingsoft O?cecontinuously improves its corporate governance structure, renes its internal management systems, and elevates its governance level to standardize operations. Rooted in compliance with the law, Kingsoft O?cehas formed a governance mechanism with clear responsibilities and scientic e?ciency.Company's shareholders' general meeting, the board of directors, and the supervisory board operate according to the law, with each functional department having clear divisions of labor and e?ective coordination.The board of directors has established four specialized committees: the Strategy Committee, Audit Committee, Nomination Committee, and Compensation and Assessment Committee, which provide strongguarantees for standardizing corporate governance, strengthening daily management, and making decisions on signicant matters. Kingsoft O?ce's internal control systems are comprehensive, operations arestandardized and orderly, issues are regularly identied and targeted for improvement, and Company actively promotes the formation of a long-term mechanism for internal control evaluation.In 2023, Kingsoft O?ce held 7 board of directors’ meetings, with all members in attendance. The board deliberated, made decisions, and approved matters related to Company's operations and development.
In 2023,Kingsoft O?ce has a total of
board members, including
executive directors,
independent directors,
honorary director.
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Business Ethics
We rmly believe that integrity in business and adherence to business ethics are the cornerstones of the Company'slong-term development. Kingsoft O?ce strictly complies with the Company Law of the People's Republic of China, theAnti-Monopoly Law of the People's Republic of China, the Anti-Unfair Competition Law of the People's Republic ofChina, and the Interim Provisions on Prohibition of Commercial Bribery, among other laws and regulations, upholdinga philosophy of integrity and compliance in business. Company has comprehensively carried out the construction of abusiness ethics management system to avoid ethical misconduct in business operations, reduce compliance risks, andsafeguard business development.Business Ethics Governance StructureKingsoft O?ce has established a three-tier business ethics governance system composed of the Board of Directors,the CEO, and the Discipline Inspection Committee. The Board of Directors bears the ultimate responsibility forbusiness ethics issues and receives quarterly reports on business ethics from the CEO. The CEO oversees Company'soverall business ethics, continuously monitoring Company's ethical performance. The Disciplinary Committee isresponsible for coordinating, supervising, and guiding the implementation level of business ethics within the Company,conducting business ethics audits and receiving reports of business ethics violations, as well as conducting anti-fraudinvestigations of the Company in coordination with the legal department and the nance department.
Kingsoft O?ce's business ethics governance structure
Board of Directors
CoordinateSupervisionGuidance
report
CEO
The Company's Disciplinary Inspection Committee
Acceptance of reportsCase handling
Anti-fraud investigationsPrevention and Control
Anti-fraud auditsPublicity and Training
ManagementLayer
ExecutionLayer
GovernanceLayer
Chairman’s StatementAbout Kingsoft O?ceESG ManagementEmpowering Users and
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
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Business Ethics Systems-Buildingand SupervisionKingsoft O?ce has established various management regulationssuch as the Kingsoft Office Employee Handbook, KingsoftO?ce Anti-Fraud System, and Guidelines for Reporting Integrity,which set the standards of business ethics for employeesand business partners. We require employees to comply withKingsoft Office Red Line Management Regulations, definingten red lines that include fabricating information, bribery,unauthorized activity, neglect of duty, disclosure of secrets,and irregularities in bidding, among others, and we seriouslyinvestigate violations of these regulations.This year, Kingsoft Office has issued the Kingsoft OfficeCode of Business Conduct covering anti-corruption, anti-discrimination, prevention of information leaks, conflict ofinterest avoidance, anti-monopoly, anti-money laundering,insider trading prevention, and whistleblower protection. Theseinitiatives aim to continually improve the Company's businessethics management level. Additionally, we have releasedKingsoft Office Anti-Commercial Bribery Compliance Guide,Kingsoft O?ce Bidding Compliance Guide, and Kingsoft O?ceAnti-Monopoly Compliance Guide for all employees, clarifyingthe compliance requirements for anti-corruption, anti-monopoly,and bidding to ensure that all employees can learn, master, andpractice these compliance requirements.We have established a system for assessing and supervisingemployees' business ethics, incorporating indicators such asintegrity in business activities and compliance awareness intothe performance and remuneration assessment system, asoutlined in the Kingsoft O?ce Code of Business Conduct andKingsoft O?ce Anti-Fraud System. This encourages employeesto consciously abide by the Company's business ethicsstandards. Kingsoft Office also holds employees accountablefor violating business ethics, with severe cases resulting intermination of employment contracts and cases suspected ofillegal activities being referred to relevant state authorities.
Top 10 red lines of Kingsoft O?ce
Top 10 red lines
Kingsoft O?ce is committed to strengthening the managementof business ethics. The Discipline Inspection Committeeconducts audits on the compliance of business ethics inkey risk departments every six months and supervises theexecution of business ethics to ensure the e?ective operationof Company's business ethics management system. KingsoftOffice's business ethics audits cover all business lines everythree years to ensure that all operations comply with businessethics standards. In 2023, the Discipline Inspection Committeeconducted a business ethics audit on the administrativedepartment and comprehensively reviewed the issues found toensure e?ective rectication. From 2021 to 2023, the DisciplineInspection Committee has carried out planned business ethicsaudits on all business lines of Company, ensuring that the auditscover 100% of the business operations.
Interference with
investigations
Biddingviolations
Commercialbribery
Conict ofinterest
Disclosure ofcondentiality
Exceeding authority and
violating regulations
Negligence
Falsication
Seeking personal gain
Soliciting and accepting
bribes
Kingsoft O?ce's business ethics audits cover
all business linesevery three years
ensuring that the audits cover
100%
of the business operations
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Business Ethics Reporting and Handling ProcessKingsoft O?ce is committed to fostering a culture of integrity and encourages all stakeholders to report business ethics violations to the company, either anonymouslyor by name. We maintain open channels for reporting and continuously improve the handling process to ensure a fair and transparent business environment andcreate an ethical and unbiased corporate operating atmosphere.
Reporting and AcceptanceWe specify in the Kingsoft O?ce Codeof Business Conduct and Kingsoft O?ceAnti-Fraud System that individuals orentities can report suspected ethicalor disciplinary violations to Company'sDiscipline Inspection Committee viavarious methods, including email, areporting hotline, in-person reporting, andwritten complaints. The "Guidelines forReporting Integrity" state that Companyprovides protection for whistleblowers,strictly safeguards the condentiality ofthe reporter's information, and severelypunishes any acts of retaliation againstreporters. This year, Kingsoft O?cehas had no instances of employeesfacing dismissal, demotion, suspension,intimidation, harassment, or any otherunfair treatment due to lawful reporting,nor have there been any retaliatoryactions against external whistleblowers.
Kingsoft O?ce Business Ethics Reporting Channels
Supplier Integrity ManagementKingsoft Office places great emphasis on supplier integrity management.We have established the Kingsoft Office Large-Scale Material ProcurementManagement System, which specifies the conditions for selecting suppliersand rejects cooperation with those who have a history of unethical businesspractices. The Kingsoft Office Code of Business Conduct explicitly requiresall suppliers, agents, and other business partners to sign integrity-relatedcommitments or agreements, such as the Kingsoft Office ComplianceCommitment Letter, Kingsoft Office Integrity Guarantee, and Kingsoft OfficeIntegrity Agreement, which dene the clean responsibilities and obligations ofboth parties to protect their legal rights and interests and fulll responsibilitiestogether with partners throughout the value chain. In 2024, We plan to furthercommunicate our integrity management requirements to all suppliers throughemails, letters, and meetings.
of suppliers have signedthe Integrity Guarantee
100%
Incident InvestigationIncident Handling
The Discipline Inspection Committeepromptly organizes relevant departmentsto investigate reports received,performing fact-checking, interviews, andother investigative procedures. Whenrequired by the judiciary, we hire externalprofessional organizations to collaboratewith the Company's legal departmentto obtain evidence of illegal, irregular,or disciplinary violations, ensuring thatevery case is thoroughly investigatedand supported by concrete evidence,committing to the principle of "investigatewhen necessary, ensure factual accuracyin investigations."
Once a case is veried, we will issuehandling opinions or accountabilitysuggestions according to the KingsoftO?ce Code of Business Conduct and theKingsoft O?ce Anti-Fraud System anddeal with the involved personnel internallyor refer them to judicial authorities, ifnecessary. The results of the handling willbe communicated to all employees.
Reporting Email: jubao@wps.cnReporting Hotline: 010-62927777 ext. 5999Discipline Committee Email: jw@kingsoft.com
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Business Ethics Training
Kingsoft O?ce attaches importance to business ethics training and conducts business ethics training for all employees (including regular employees, interns, part-time employees and third-party dispatched contractors) through a regular basis. In terms of anti-bribery, we conduct anti-business bribery compliance training in theform of o?ine training and online live broadcasting for company personnel. For antitrust, we conducted antitrust compliance training in the form of o?ine live trainingfor our business personnel closely related to antitrust behavior, and tested the results of the training in the form of an assessment after the training.During the year, we conducted special business ethics training, including but not limited to business ethics training for new employees of social recruiting and anti-commercial bribery training for employees of the sales system, with a cumulative total of 17 training sessions. With the help of the Company's internal magazine andthe "Team Square" and "Application" functions of the corporate o?ce platform "Kingsoft Teams", we also published anti-commercial bribery compliance articles andcompliance information, and conducted anti-commercial bribery training for all employees of the Company, such as the "Team Square" and "Application" functions. In2023, we published a total of 26 anti-commercial bribery compliance articles and compliance information on "Team Square" and "Application", which were read andstudied by a total of 60,168 people.In addition, we also produced and uploaded a video training course on "Integrity Culture and Construction" to our internal training platform to help all employees establisha correct concept of business ethics and pass on the concept of integrity to every employee. 828 viewings of the series of video courses were recorded in 2023.
Kingsoft O?ce Business Ethics TrainingBusiness ethics compliance tweets posted within the Company's o?ce platform
Industry Joint Supervision
Kingsoft Office fosters a culture of good business ethics through a win-wincooperation approach. As a member of the "Sunshine Integrity Alliance" andthe "Anti-Fraud Alliance," We actively communicate and discuss integrity andcompliance issues with other members of the alliance. We work together toenhance the ability of alliance members to fulfill their responsibilities and tobuild their employees' professional ethics, creating an operating environmentbased on integrity. This collaborative effort aims to continuously improveindustry business ethics standards, promote a culture of integrity andcompliance, and build a transparent and accountable business environment.
Business ethics training covers100%
of employees (includingfull-time employees, interns, part-timers, andthird-party contract workers).
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About this Report
OverviewThis report comprehensively displays the ESG concept, practice, and the annual ESG progress of Beijing KingsoftO?ce Software Company Limited. (Referred to as "Kingsoft O?ce", "Company" or "We")Reporting periodThis report covers the period from January 1
st
, 2023 to December 31
st
, 2023, and some contents may be beyond theabove scope.Report scope and boundaries
Standard of reporting
The scope of this report is Beijing Kingsoft Office Software Company Limited and its subsidiaries unless otherwisestated.
This report is prepared with reference to the Listing Rules of the Shanghai Stock Exchange Science and TechnologyInnovation Board (Revised in August 2023), the United Nations Sustainable Development Goals (UN SDGs), and theGlobal Reporting Initiative (GRI) Standards. Furthermore, we have also prospectively referred to the SSE Solicits PublicOpinions on Guidelines No. 14 of Shanghai Stock Exchange for Self-Regulation of Listed Companies—SustainabilityReport (Trial) (Draft for Comments).Report sources
The information, data, and cases used in this report are all from o?cial documents, statistical reports, nancial reports,and public documents of the Company, as well ESG practice information collected and summarized by variousfunctional departments of the Company.
Conrmation and approvalThis report has been reviewed and approved by the Board of Directors.Report access
This report is published in both print and electronic formats, in Chinese and English. The electronic version of thereport can be found on the o?cial website of Kingsoft O?ce (www.wps.cn) and the website of the Shanghai StockExchange (www.sse.com.cn).Contact us by phone or by letter if you have any questions aboutthe contents of this report. Our contact information is as follows:
Beijing Kingsoft O?ce Software Company LimitedAddress: Kingsoft Tower, No.33 Xiao Ying West Road, Haidian District,Beijing, China 100085Email address: Ir@wps.cnFax: (010)82325655Tel: (010)62927777
Reshaping the O?ce Experience
Green Development,Toward a Low-Carbon Future
Join Hands with Employees toBuild a Harmonious Enterprise
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Corporate GovernanceAbout this ReportAppendix
AppendixGRI Standards IndexFirst Level ChapterSecond Level ChapterGRI Standards
About Kingsoft O?ce
Company IntroductionGRI2Milestones of Kingsoft O?ceGRI2Honors and Key Performances IndicatorsGRI2ESG Management
ESG Governance StructureGRI2
ESG StrategyGRI2Stakeholder EngagementGRI2
Material Issue AnalysisGRI3Empowering Users andReshaping the O?ceExperience
Products Achieve ValueGRI2Innovation-Driven DevelopmentGRI2、GRI203、GRI404Fostering Trust through Security
GRI2、GRI203、GRI404、GRI414、GRI418Brand Shaping through ServiceGRI2、GRI404Green Development,Towards a Low-Carbon
Future
Response to Climate ChangeGRI2、GRI305Adhering to Green OperationsGRI2、GRI302、GRI303、GRI306Establishing a Green Supply ChainGRI2、GRI302、GRI308Key Environmental Performance Indicators/Join Hands with Employees
to Build a Harmonious
Enterprise
Protecting Employee Rights
GRI2、GRI401、GRI403、GRI405、GRI406、GRI408、GRI409Supporting Employee DevelopmentGRI2、GRI404Conveying Employee CareGRI2、GRI401Key Employee Performance Indicators/
First Level ChapterSecond Level ChapterGRI Standards
Serving the Society andDelivering Digital Power
Cooperation for the Industry EcologyGRI203Support for Small and Medium-Sized
Enterprises (SMEs)
GRI203、GRI413Management Awareness EnhancementGRI203、GRI413Cultivation of University & College TalentsGRI203、GRI413Empowering Intelligent EducationGRI203、GRI413Guaranteeing Events OperationGRI203Practicing Social ResponsibilityGRI203、GRI413Corporate Governance
The Board of DirectorsGRI2Business EthicsGRI2、GRI205、GRI404、GRI414
About this Report
OverviewGRI2Reporting periodGRI2Report scope and boundariesGRI2Standard of reportingGRI2Report sourcesGRI2Conrmation and approvalGRI2Report accessGRI2