以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北京北辰实业股份有限公司欣然发布第13份《社会责任报告》暨第5份《环境、社会及管治报告》。本公司董事会及全体董事保证本报告内容不存在任何虚假记载、误导性陈述或重大遗漏，并对其内容的真实性、准确性和完整性承担个别及连带责任。本报告旨在向各利益相关方展示与本公司可持续发展相关的环境及社会议题内容，以便各利益相关方更好地了解本公司可持续发展的理念、行动及相关绩效等。本报告以简体中文及英文双语进行编制，如有任何字面歧义，请以简体中文版本为准。
报告说明
本报告披露内容符合上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》的信息披露要求，以及香港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》有关“不遵守就解释”的ESG信息披露要求。本报告于2021年3月获ESG专责人员确认，并经由董事会批准。
当董事会厘定有关环境、社会及管治事宜会对投资者及其他利益相关方产生重要影响时，发行人就应作出汇报。
有关历史数据的关键绩效指标须可予计量。发行人应订下减少个别影响的目标（可以是实际数字或方向性、前瞻性的声明）。这样，环境、社会及管治政策及管理系统的效益可被评估及验证。量化资料应附带说明，阐述其目的及影响，并在适当的情况下提供比较数据。
本公司已在“综合绩效表现”中提供了有关汇报的排放量/能源耗用所用的标准、方法、假设及计算工具的资料。
发行人应使用一致的披露统计方法，令环境、社会及管治数据日后可作有意义的比较。
本公司所采用的方法与去年所采用的方法一致，并已就该等方法任何变动作出必要说明。
重要性
汇报原则本公司的举措
量化
一致性
本报告分为在线版本和印刷版本两种，在线版本可在本公司网站、巨潮资讯网站及香港交易及结算所有限公司披露易网站查阅和下载。若您期望索取纸质版报告，或者对本报告有任何疑问、评论或反馈，欢迎发送邮件至northstar@beijingns.com.cn与本公司联系。
确认与审批
报告获取与反馈
除非特殊说明，本报告主要描述2020年1月1日至2020年12月31日期间，本公司在环境、社会及可持续发展工作方面的具体政策与表现。由于涉及连续性及可比性，本报告中部分信息内容将根据需要做适当延伸。
报告时间范围与周期
本报告以重要性为原则界定组织范围。除非特殊说明，本报告所涉及的实质性内容均源自北京北辰实业股份有限公司及旗下分公司及子公司。环境关键绩效指标范围仅包括本公司京内持有型物业，而社会关键绩效指标范围包括北京北辰实业股份有限公司及旗下分公司及子公司。
报告组织范围
本报告的编制遵循上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》，以及香港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》。本报告遵循《环境、社会及管治报告指引》有关“重要性”、“量化”、“平衡”、“一致性”汇报原则。请参阅下表以了解本公司如何应用该等汇报原则以准备本报告。
报告准则
于编制本报告期间，本公司在专业咨询机构协助下，进行了重要性议题评估，以识别对北辰实业及其主要利益相关方而言至关重要的议题。其后，重大议题的相关资料已被收集并针对性地于本报告中作出披露。另外，本公司的董事会已经知悉重要性议题评估的结果，并且批准了本报告。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
释义在本报告内，除文义另有所指外，下列词汇应具有以下含义：
“北辰实业”、“本公司”、“北辰”北京北辰实业股份有限公司“北辰集团” 北京北辰实业集团有限责任公司“ESG”环境、社会及管治“本报告” 本公司《2020年度环境、社会及管治报告》“报告期”、“本年度” 2020年1月1日至2020年12月31日“香港联合交易所”、“联交所”香港联合交易所有限公司“上交所” 上海证券交易所“市委” 中国共产党北京市委员会“市国资委” 北京市人民政府国有资产监督管理委员会“市政府”北京市人民政府“服贸会” 中国国际服务贸易交易会“京内持有型物业”本公司在北京约120万平方米持有型物业“北辰信诚物业”本公司北京北辰信诚物业管理有限责任公司“公寓公司” 本公司公寓经营管理分公司“公设公司”本公司公用设施管理分公司“写字楼公司”本公司写字楼经营管理分公司“北辰会展集团”本公司北京北辰会展集团有限公司“北辰地产”本公司北京北辰地产集团有限公司“国会主体”本公司国家会议中心主体建筑“国会酒店” 本公司国家会议中心酒店“五洲皇冠”、“五洲皇冠国际酒店”本公司北京北辰五洲皇冠国际酒店“ 北京五洲大酒店”本公司北京北京五洲大酒店“国际会议中心”、“五洲·会议中心”本公司北京国际会议中心 、北京北京五洲大酒店“北辰洲际酒店”本公司北京北辰洲际酒店“五险一金”
养老保险、医疗保险、失业保险、工伤保险和生育保险及住房公积金“新冠疫情” 新型冠状病毒肺炎疫情
2020年是“十三五”规划的收官之年，是“十四五”规划顺利起航的奠基之年，更是北辰实业在抗击疫情、履行经济、社会责任之路上勠力同心、砥砺前行的一年。这一年，面对突如其来的新冠肺炎疫情，北辰实业迅速应对、科学部署、迎难而上，努力克服疫情所带来的冲
卷首语
击，在确保疫情防控前提下全力推动企业复工复产，确保公司各项经营活动回归正常水平。这一年，北辰实业主动向前、勇挑重担，全力以赴服务首都工作大局，全面发力高端会议接待服务，场馆运营管理、会展项目主承办、行业研究咨询服务四大业务板块。年内公司圆满完成中国国际服务贸易交易会保障任务，“北京服务”、“北辰标准”再放光辉。这一年，北辰实业坚持节能减排，扎实做好生态文明建设和环境保护工作，多措并举实施大修改造项目，扎实有效推进垃圾分类工作，以实际行动提升环保绩效。截至报告期末，北辰实业旗下8家分公司及子公司陆续完成了“创建节水型企业”相关工作，并实现年内减废852吨，温室气体排放量同比上年下降2,007吨CO
e。这一年，是北辰实业为决战脱贫攻坚、决胜全面小康作出新的更大贡献的一年，公司连续第九年向北京春苗慈善基金会捐赠善款95万元开展孤贫重症儿童救助工作，使超过330余名患儿重获新生，并通过与北京市消费扶贫双创中心合作，积极采购扶贫产品，于本报告期内助力帮销680.6万元人民币，帮扶工作取得预期成效。展望未来，北辰实业将继续沿着轻资产运行、新经济支撑、低成本扩张、高端服务业发展的总体方向，秉承追求股东价值最大化的一贯原则和“服务国际交往 筑造理想空间”的企业使命，努力创建国际一流的会展品牌企业和国内领先的复合地产品牌企业。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北京北辰实业股份有限公司1997年4月2日由北京北辰实业集团有限责任公司独家发起设立，同年5月在香港联合交易所挂牌上市。2006年10月在上海证券交易所成功发行A股并上市。公司注册总股本为336,702万股，其中A股为266,000万股，占总股本的
79.002%，H股70,702万股，占总股本的20.998%。
历经二十余年发展，公司已建立起发展物业、投资物业（含酒店）两大核心业务。发展物业以立足北京、拓展京外为方针，近年来持续推进区域深耕和新城市拓展，逐步形成多区域多层级的全国规模化发展布局，构建了涵盖住宅、公寓、别墅、写字楼、商业在内的多元化、多档次
公司概览
公司简介
核心理念
的物业开发体系。发展物业项目遍及全国15个热点区域的重点城市，开发规模和市场占有率不断提升。投资物业以会展为龙头，积极带动酒店、写字楼、公寓等业态协同发展。公司持有并运营的投资物业包括位于北京亚奥核心区的国家会议中心、北京国际会议中心、北辰洲际酒店、五洲皇冠国际酒店、北京五洲大酒店、国家会议中心大酒店、北辰世纪中心、汇宾大厦、汇欣大厦、北辰时代大厦、北辰汇园酒店公寓以及位于长沙的北辰洲际酒店等，总面积逾127万平方米。在做优做强持有型物业的同时，公司以旗下北辰会展集团为依托，大力整合会展业务资源，不断强化会展产业新业务、新技术的外延扩张，探索发展包括会展场馆及酒店品牌经营管理输出、会展主承办、会展信息化、会展研发等在内的会展上下游产业，不断创新会展轻资产运营模式，助推公司高质量发展。公司秉承追求股东价值最大化的原则和“服务国际交往，筑造理想空间”的企业使命，不断致力于打造国际一流的会展品牌企业和国内领先的复合地产品牌企业。
企业愿景
国际一流的会展品企业国内领先的复合地产品牌企
企业宗旨回报股东奉献社会珍惜员工
企业使命服务国际交往筑造理想空间
核心价值观忠诚担当同创共美
开发项目覆盖了华北、华中、华东、西南等
个热点区域的重点城市
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
品牌及荣誉作为北京北辰实业重要的无形资产，是本公司可持续发展的源动力。多年来本公司凭借良好的品牌形象，实力的不断提升，获得社会各界给予的高度认可。
企业荣誉
2020年度北京北辰实业股份有限公司及旗下子公司及分公司/项目所获的部分奖项与荣誉：
奖项与荣誉名称获奖时间获奖公司/项目授予单位
北辰实业2019年度节能目标责任考核评价优秀2020.01
北辰实业
北京市和朝阳区发改委2020中国房地产开发企业500强-72名
2020.03
中国房地产产业协会2020中国房地产开发企业综合发展10强中国房地产产业协会
2020中国房地产百强之星中国房地产Top10研究组2020中国房地产百强企业-62名中国房地产Top10研究组2020值得资本市场关注的房地产公司
2020.05
中国房地产Top10研究组2020沪深上市房地产公司投资价值Top10中国房地产Top10研究组
2020沪深上市房地产公司财富创造能力Top10
中国房地产Top10研究组中国地产风尚大奖-2020中国房地产年度影响力综合运营商
2020.08观点指数研究院（连续两年）2020中国房地产综合开发专业领先品牌价值TOP10?复合地产
2020.09
中国房地产Top10研究组（连续十四年）公益伙伴
2020.11
北京春苗慈善基金会2020年度ESG卓越企业新地产财经传媒（连续两年）2020领袖地产十大影响力品牌2020.12北京晚报（连续五年）
北辰地产集团
成都房地产绿色发展示范奖2020.11
北辰鹿鸣院
成都房协成都市建设工程安全文明工地
2020.12
成都市住房和城乡建设厅质量与安
全监管处十佳品质华宅楼盘凤凰网2020年度湖湘地标综合体大盘
2020.12北辰三角洲
三湘都市报
2020年度湖湘影响力典范楼盘长沙晚报
亚太房地产大奖2020-2021年度中国公共
服务建筑奖
2020.01
北辰新河三角洲A3项目
International PropertyMedia Ltd中国绿色建筑二星级设计标识湖南省建设科技与建筑节能协会湖南省建筑施工质量管理标准化“年度项目考评优良工地”
2020.06
湖南省住房和城乡建设厅湖南省建筑施工安全生产标准化考评“年度项目考评优良工地”2020年上半年长沙市建筑施工绿色工地2020.09
长沙市住房和城乡建设局2020年下半年长沙市建筑施工绿色工地2020.12
国家优质工程奖2020.12北辰新河三角洲E4项目中国施工企业管理协会十大人居企业2020.12
北辰地产集团成都城市中心
凤凰网宁波海曙区2020年度房地产平安组织奖2020.12北宸府宁波市海曙区住房和城乡建设局第五届第五届REARD全球地产设计大奖2020.11
武汉辰发房地产开发有
限公司
第五届REARD全球地产设计大奖年度长效营销奖2020.12北辰中央公园腾讯广告、大湘网长沙市建筑施工绿色工地2020.12湘府世纪E+F2项目长沙市住房和城乡建设局2020年第15届金盘奖年度最佳住宅2020.12
长沙北辰三角洲奥城
C2区
金盘奖组委会年度潜力商业项目2020.12长沙北辰三角洲大悦城腾讯湖南
奖项与荣誉名称 获奖时间 获奖公司/项目 授予单位
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰会展集团大中华地区年度MICE酒店2020.01
北辰洲际酒店
环旅世界商旅优选酒店大奖2020.05中国酒店新势力联盟亚太地区年度臻选商务酒店2020.06探索之旅
最佳MICE酒店2020.08《意游》杂志社最佳会议会展酒店
2020.11
中国最佳酒店评选委员会、悠游网、
最佳酒店融合媒体豪华精选商务酒店中国酒店风尚榜2020最佳商务酒店
2020.01
北京北辰五洲皇冠国北京北辰五洲皇冠国际
酒店
《意游》杂志社2019最佳卓越服务酒店中国最佳酒店评选委员会2019年度微信直销最佳酒店直客通2020中国饭店业最具盈利能力单体酒店2020.12中国饭店业品牌价值峰会组委会2019年度北京市“安康杯”竞赛活动中荣
获优胜单位
2020.08
国家会议中心
北京市总工会、北京市应急管理局2019-2020年度中国会展品牌场馆
2020.12
全国会展工作委员全国文明单位中央精神文明委2020年“应急宣传进万家”暨“安全生产月”活动优秀组织单位
2020.11
北京五洲大酒店、北京国际会议中心
北京市突发事件应急委员会办公室北京市安全生产委员会办公室2020年度携程最佳商务酒店2020.12北京五洲大酒店携程旅行写字楼公司—2020年度写字楼卓越运营企
业奖
2020.12
北辰写字楼经营管理
分公司
全联房地产商会写字楼分会北辰时代大厦—2020年度亚奥区域卓越运
营奖
2020.12北辰时代大厦
北辰会展品牌输出管理项目
新冠肺炎疫情防控工作先进基层党组织2020.03
宁夏国际会堂
自治区机关事务管理局2019-2020年度宁夏青年文明号2020.12共青团宁夏回族自治区委员会2019年度会展业标准化先进单位2020.06
杭州国际博览中心
浙江省会展业标准化技术委员会2019-2020年度中国十佳品牌会展中心2020.08中国会展业高峰论坛组委会2020年度金五星优秀会展场馆
2020.09
《中外会展》杂志社中国会展十大会展场馆奖
《中国会展》杂志社中国国际会展文化节组委会新世纪20周年·20个最具影响力会展中心
金手指奖
2020.01
珠海国际会展中心
联合国世界商业组织中国会展产业交易会组委会中国最具品牌价值国际会展中心2020.12第十三届中国会议产业大会020年度金樽奖 ?最佳品质服务会议中心奖
2020.12青岛国际会议中心
《中外会展》杂志社CMIC2020·会奖之星中国最具品牌价值国
际会议中心
北京市文化和旅游局、中国会展经
济研究会青岛旅游风云榜领军单位青岛旅游协会
奖项与荣誉名称 奖项与荣誉名称获奖时间 获奖时间 获奖公司/项目 获奖公司/项目授予单位 授予单位
北辰实业 2020社会责任暨环境、社会及管治报告13
齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
为了更好了解主要利益相关方对企业营运的评价与期望，北辰实业建立了有效的沟通渠道，来评估企业在可持续发展工作中需要关注和解决的问题，对企业的成功发展具有重要意义。北辰实业通过是否已投资或将要投资北辰实业、是否对北辰实业的业务营运具有影响力、是否在北辰实业的业务、产品及服务中占有利益或受到影响等多方面内容来判断本公司主要利益相关方。目前，本公司的主要利益相关方包括政府与监管机构、投资者及股东、客户、员工、供应商、媒体，以及公众等。为方便与各利益相关方进行有效交流，本公司设立并采用了不同沟通渠道，有效回应利益相关方诉求。
利益相关方沟通
主要利益相关方 沟通渠道
·参加会议
·股东大会 ·公司网站投资者关系专栏·投资者关系热线·
·策略会
·客户服务热线 ·客户满意度调查 ·广告宣传
政府与监管机构
投资者及股东
客户
主要利益相关方 沟通渠道
·员工访谈 ·企业培训·员工活动
·电话访谈 ·现场考察 ·供应商大会
媒体
公众
供应商·公司网站投资者关系专栏·上证e互动·信息披露·策略会
·股东大会·投资者关系热线·投资者调研·投资者集体接待日
·定期汇报·相关监督
·新闻发布会·访谈
·晋升渠道
·社区活动·扶贫帮困
·慈善公益·广告宣传
员工
北辰实业 2020社会责任暨环境、社会及管治报告15
齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业通过对此次调查所回收的数据进行了综合分析，获得了如以下矩阵列示的重要性议题调查结果，并且识别出上述主要利益相关方最为关注的15个重要性议题。
本报告将着重围绕这些重要性议题，对相关内容进行汇报，以响应上述主要利益相关方的信息需求。
粗体为重要性议题.
为辨别北辰实业主要利益相关方最为关注的议题，从而确认在本报告中需重点披露的信息，本公司于本报告准备期内，进行了重要性议题调查，确定本年度ESG报告需着重披露的重要性议题。
本公司基于自身的发展战略和业务特点，参考了企业可持续发展相关标准及指引，并且综合考虑了现时行业的发展背景及趋势通过填写线上问卷的调查方式，广泛收集并征求了部分主要利益相关方之意见。此次调查回收了合计230份来自本公司管理层、员工、政府与监管机构、投资者、客户、供应商、媒体，以及公众的有效问卷 。根据利益相关方反馈，本公司确定了本年度ESG报告的重要性议题。
重要性议题评估
重要性议题确定过程
北辰实业 2020 年度重要性评估矩阵
对北辰实业业务的重要性
客户满意度社区投资及参与供应链管理员工待遇及晋升机制保障服务质量客户健康与安全劳工准则员工职业发展与培训员工职业健康与安全雇佣与员工福利
社会议题
反腐倡廉财务表现及投资者利益反不正当竞争企业信息披露社会经济合规利益相关方沟通
管治议题绿色办公与运营绿色建筑温室气体排放与管理固废排放与管理废水排放与管理废气排放与管理水资源使用及效益能源使用及效益材料使用及效益项目施工影响评估及相关缓解措施
环境议题
识别与北辰实业最相关的ESG议题
进行重要性议题调查
根据调查结果绘制重要性矩阵识别重要性议题审阅并确认已识别议题的重要性
0102
0304
北辰实业 2020社会责任暨环境、社会及管治报告17
齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
公司领导慰问下沉社区（村）党员干部
齐心抗疫
爱满北辰 共同抗疫
五洲·会议中心献血现场
为切实减轻疫情对中小微企业生产经营的影响，市政府和市国资委先后出台政策，以促进中小微企业持续健康发展。政策出台后，本公司高度重视、迅速反应，坚决贯彻及落实市政府和市国资委有关工作要求，深入细致的开展各项减免工作，主动帮扶中小微企业，全力为符合条件的中小企业减免租金，报告期内，完成1,200余家中小微企业的房租减免。
疫情之下，首都部分地区血库告急，在接到市国资委关于组织防疫期无偿献血的通知后，本公司立即响应，积极号召全体党员、团员、职工主动担当，为爱而行，以无偿献血的实际行动保障疫情期间医疗机构急救用血和正常医疗用血需求。
报告期内，完成
,
余家中小微企业的房租减免。
为中小微企业减免租金
用热血为抗“疫”奉献爱心
社区（村）是疫情联防联控、群防群控的关键防线。按照市委和市国资委、党委安排部署，本公司选派了17名党员干部下沉朝阳区社区（村）参与疫情防控工作。下沉人员分为3个工作小组，成立3个临时党支部，分别对接朝阳区安慧北里小区、崔各庄乡费家村、东辛店村。在新的“岗位”上，北辰下沉党员干部不忘初心，不辱使命，圆满完成了防疫任务。
下沉社区战疫情
名党员干部下沉朝阳区社区（村）
面对新冠疫情的考验，本公司及旗下分公司及子公司坚持“疫情就是命令，防控就是责任”，坚定不移的把党中央各项决策部署落到实处，有序推进复工复产，确保疫情防控和业务发展齐头并进。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
齐心抗疫
全面推进复工复产
面对反复无常的疫情，本公司及旗下分公司及子公司认真贯彻北辰集团疫情防控紧急部署会议精神，迅速调整工作重点，严格落实好属地、单位、部门、个人的“四方责任”，全面加强疫情防控措施，要求各部门、各岗位员工提高思想认知、不放松、不懈怠，把疫情防控作为当前重点工作抓，强化责任担当，对企业所辖区域防控措施落实情况进行重点检查。本公司及旗下分公司及子公司坚持每日对公共区域、办公区、机房、设备间、卫生间等区域进行消毒；要求员工在工作区域佩戴口罩，实行每日两次体温监测，并要求上报同住家属身体情况；对外来人员严格落实扫码、测温、登记等各项防疫措施。
本公司旗下国家会议中心第一时间成立疫情防控领导小组和工作小组，建立防控工作体系，出台各类防控管理专项方案、预案、流程51个，签订各类责任书1902份，编制约4万字企业突发公共卫生（新冠肺炎类）事件工作方案汇编，涉及服务、物资、设备、人员、区域等全方位管理举措，确保防控工作细致到位。
常态化防控工作
面对疫情防控形势持续向好的局面，北辰实业以更大的决心、更安全的防控、更有力的举措，快速推动企业复工复产，逐步修复疫情对生产经营带来的阶段性影响，确保本公司各项经营活动回归至正常水平。
坚守岗位的逆行者们
武汉城市中心复工前进行严格的核酸检测重庆城市中心获得市场认可
北京城市中心金辰府项目逐步复工
国家会议中心疫情防控工作小组“站式会议”
长沙城市中心北辰三角洲和北辰中央公园项目实现平稳交付
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
报告期内，北辰实业按照《公司章程》及《股东分红回报规划》规定的分红标准和程序完成了本公司2019年度利润分配，充分维护了本公司股东依法享有的资产收益等合法权益。报告期内，经2020年6月16日召开的2019年年度股东大会审议通过，本公司2019年度利润分配方案以方案实施前的公司总股本3,367,020,000股为基数，每股派发现金红利0.150元人民币（含税）。该利润分配方案已实施完毕（其中，A 股现金红利派发已于2020年7月3日完成，H股股息已于2020年7月24日 派发完毕），共计派发现金红利505,053,000元人民币，占本公司2019年度归属于上市公司普通股股东净利润的32.86%。
共计派发2020年度现金红利505,053,000
元人民币比2019年度增加
101,010,600元人民币（25%）占本公司2019年度归属于上市公司普通股股东净利润的
32.86%
优化企业管治
履行经济责任投资者
北辰实业深刻明白科学化、系统化、规范化、专业化的管理有助于企业高效健康发展、识别及防范市场风险。因此，北辰实业不断致力于提升企业管理水平，报告期内，本公司董事、监事和高级管理人员按照上市地区的监管要求，通过参加课程培训、在线学习等方式，加强业务培训，不断提升履职能力。报告期内，本公司法人治理的实际状况符合《中华人民共和国公司法》、《上市公司治理准则》和中国证监会相关规定的要求。
作为国内首家A+H股地产类上市公司，北辰实业始终坚持股东价值最大化的一贯原则，积极维护投资者及债权人合法权益，高度重视为合作伙伴创造共赢发展的新空间，认真聆听各方意见与建议，以业绩赢得市场和投资者对北辰价值的认同。报告期内，本公司按照《上海证券交易所股票上市规则》、《香港联合交易所有限公司证券上市规则》，以及本公司《公司章程》、《信息披露管理制度》的规定，通过开展接待境内外投资者调研、召开远程会议、开设公司网站投资者关系专栏，以及设置投资者关系专线电话等方式，保持与投资者及债权人进行全方位地互动与交流。北辰实业依法履行信息披露义务，保障股东知情权，充分维护投资者及债权人利益。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
报告期内，为维护北辰实业债权人的合法权益，本公司积极保持有关公司债券及中期票据的付息情况之信息透明度。本年度各公司债券及中期票据的付息情况如下：
截至2020年12月31日，“14北辰02”、“19北辰F1”及“16北辰01”等的付息已按期足额兑付，本公司不存在未按期、未足额支付及应付未付本期公司债券及中期票据利息的情况。未来，本公司将结合主营业务发展，综合考虑政策环境、利率水平、资产负债结构等因素充分发挥“总部融资”模式的优势，在传统银行融资的基础上，搭建多元化融资平台，不断探索多种资本市场融资工具，通过公司债、中期票据等方式，不断优化本公司的资本结构和债务结构，为本公司可持续发展夯实基础，实现高质量发展。
债权人
本公司于2020年1月13日
本公司于2020年4月8日
本公司于2020年4月8日
本公司于2020年6月19日
本公司于2020年11月26日
公告了《北京北辰实业股份有限公司2014年公司债券（品种二）2020年付息公告》，本次付息方案为：
本期债券票面利率5.20%，每手“14北辰02”面值1,000元派发利息为52.00元（含税）；债券付息日2020年1月20日。
公告了《北京北辰实业股份有限公司关于 2019 年非公开发行公司债券（第一期）2020 年付息公告》，本次付息方案为：本期债券票面利率4.80%，每手“19北辰F1”面值1,000元派发利息为48.00元（含税）；债券付息日2020年4月16日。
公告了《北京北辰实业股份有限公司关于非公开发行2016年公司债券（第一期）2020年付息公告》，本次付息方案为：本期债券票面利率4.48%，每手“16北辰01”面值1,000元派发利息为44.80元（含税）；债券付息日2020年4月21日。
公告了《北京北辰实业股份有限公司关于2019年度第一期中期票据2020年度付息公告》，本期债券基本情况为：本计息期债券利率5.20%；付息日2020年6月28日。
公告了《北京北辰实业股份有限公司关于2018年度第一期中期票据2020年度付息公告》，本期债券基本情况为：本计息期债券利率5.65%；付息日2020年12月3日。
为促进本公司经营发展，本公司扎实推进党风廉政建设工作，营造风清气正的发展环境，实现北辰新时代跨越式发展。在廉政建设和反腐败工作方面，北辰实业坚持贯彻党的十九届五中全会精神，根据本公司党委2020年党风廉政建设及反腐败工作计划和2020年纪委、监察专员办公室重点工作安排，增强“四个意识”、坚定“四个自信”、做到“两个维护”，进一步提升党员领导干部的法律法纪观念和遵规守矩意识，为推进本公司经营改革发展提供坚强的政治保证和纪律保障。本公司严格遵守《中华人民共和国刑法》、《中华人民共和国反洗钱法》及《中华人民共和国反不正当竞争法》等法律法规。在制度建设方面，本公司本年度修订《北辰实业党委关于进一步贯彻落实中央八项规定精神、纠正“四风”的若干规定》，进一步明确本公司管理层成员、各部室负责人以及企业管理层成员贯彻落实中央八项规定精神的实施细则，对苗头性、倾向性问题进行谈话提醒，对违纪问题严肃处理，努力提升监督执纪的质量和效果。为了进一步拓宽信访举报渠道，本公司开拓网络举报新阵地，在OA平台设立信访举报窗口，构建“信、访、电、网、微信”五位一体的信访举报渠道，多种方式收集信访信息。同时，本公司规范信访台账管理，对所有信访统一编号，明确信访内容、办理方式、责任人和处置结果，实行动态化管理，确保对账销号记录清晰、准确无误。本年度，本公司聘请廉政监督员276人，举办廉政监督员培训班，明确廉政监督员的监督职责和监督内容，将监督触角延伸至企业一线；并在国家法定节日等关键节点前，通过文件、即时通讯软件等进行提醒教育，确保节日期间值班、公务用车封存、节日送礼招待等问题的全覆盖监督。
同树廉洁形象
通过监督检查约谈提醒
人次抽查了
家企业餐饮浪费、公务用车封存、基层减负等情况排查经营销售发票
1,957
份
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
| 03 | 04 |
2,279
人参加了廉政专题党课学习
人参观廉政教育基地
发放了廉政教育类资料
1,331
份发放警示教育光盘
余张
推荐阅读书目
部
1,036
人参加廉政知识测试
召开警示教育大会
次剖析案例
个征集廉政文化主题方案
条
将警示教育延伸到企业基层
线实现了查处
案
警示
片治理
域的综合效应
“以案为鉴、以案促改”领导干部警示教育大会
本公司开展“以案为鉴、以案促改”警示教育系列
案例
建立主要领导负责、分管领导具体抓、专人专办落实、全体党员干部积极参与的警示教育工作机制，确保警示教育工作持续深入推进。
召开警示教育大会， 通报了市纪委关于违反生活纪律案例和市国资委第三轮巡察反馈追责问责案例，进一步增强员工廉洁自律的意识。
开展以“阳光北辰”为主题的党风廉政建设宣传月活动，邀请了市纪委宣传部长、中国纪检监察学院原副院长等专家举办3场党风廉政建设专题讲座，持续深化党风廉政教育工作。编写三部警示教育案例，运用典型案例教育员工。
为推动党风廉政建设宣传教育，本公司深入开展“以案为鉴、以案促改”警示教育系列活动。
报告期内本公司报告期内本公司旗下分公司及子公司
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业坚决抵制供应链中违反员工合法权利及人权的事件发生，及杜绝发生应当进行招标而未进行招标，或分解项目规避招标，以及在招标过程中弄虚作假、围标、串标、贿标等违反法律法规的行为。所有供应商选用程序均须合规合法。
北辰实业结合经营实际和经营环境变化，制定了《供应商管理办法》、《采购招标管理规定》、内部比选管理办法等内部政策，切实将可持续发展的理念融入供应商管理机制中。本公司在商业开发、业务流程管理上与供应商共同承担环境、社会责任风险，共享发展机会，共同识别和监测供应链中存在的风险与机会，并积极推行集约高效的业务服务采购策略，是本公司践行可持续发展的重要表现。
供应商管理
北辰实业严格执行供应商准入及淘汰机制，依照相关制度以招标比选等方式对供应商进行资格审核，审核内容包括但不限于营业执照、资质等级、服务范围、银行资信、业绩水平、合作项目、信誉水平等，对不诚信的供应商实行黑名单制。对于已经建立合作关系的供应商，实施全方位的监督与查核，从根本解决供应链潜在问题或薄弱环节，避免其关联供应商涉及违法行为。
截至2020年12月，与本公司建立了长期合作的国内供应商数量为1,239
家
绿色采购具体措施包括：
在物业开发和投入制造上优先选择与具有绿色建筑资质的设计院及承建商合作
涉及大批量印刷制品时，签订合同中要求使用相关环保材料
采购省电环保的LED灯泡替换原始的白炽灯
所有外带塑料袋、打包盒及客人用吸管换成可降解的环保产品
截至2020年12月，本公司坚持合格供应商认证入库原则，严格把关供应商实地考察和线上打分程序，进一步补充完善房地产开发与改扩建工程项目招采平台的供应商资源库，目前库内合格供应商共1,239家。供应商来源包括但不限于企业内部推荐、供应商自荐、招采平台外网注册等方式。除此之外，本着低碳优先、绿色先行的发展理念，本公司严守供应链环保管理的每一环节，通过在供应商招标比选文件中明确相关环保要求的条款及服务内容，并注明优选能够提供相关环保资质认证证书的供应商，选择符合公司绿色环保要求的供应商，同时由需求部门及验收部门共同完成对供货及服务的监督，从而实现促进经济与环境保护并肩发展的双赢格局。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业设有工程质量管理目标考核制度，每年度逐级落实工程质量管理目标，持续加大审查力度，针对所有在建项目进行定期质量抽检，交付前进行项目自查、城市中心检查和北辰地产评估三层防控体系，评估通过后方可交付客户。
力求建精品工程
在食品安全方面，本公司旗下酒店严格遵守食品安全管理体系，食品原材料安排专人负责验货、收货，保证质量和有效期，并按要求配合食药监所做好菜品抽样检查、食品留样等工作。酒店亦定期开展食品安全教育培训，全面提升食品监管人员依法履职水平和食品安全主体意识。本公司旗下酒店根据现有供货商评分体系，定期对供货商表现进行审核评价，评分项目涵盖供货商的HACCP计划管理、质量管理体系、食材存储环境、生产控制、卫生控制、人员管理等方面。根据评分结果对优秀供货商实施奖励政策，对不合格供货商进行限期整改或替换。
辅助供货商建立质量安全管理体系，提升产品质量
优先合作优先签订下一年度采购合同
扩大合作增加采购份额、合作延伸至旗下子公司及分公司
长期合作长期供应合作，建立战略联盟
根据供货商评分结果对应实施的主要激励方法：
严守食材质量关
以优质食材缔造卓越餐饮服务
本公司要求所有承建商必须做到：
质量管理体系的落实；执行国家强制性标准；保障在建工程的质量标准；规范工程技术数据的填写与记录，保持与工程进度同步。
北辰时光里以数据诠释质量
案例
细节成就品质，匠心铸就精品。北辰时光里项目向客户全方位展示了该项目的住宅毛坯部分工程实体工艺过程和关键部分建筑构造做法，让客户充分了解到项目的工程质量，凸显北辰地产在工程质量管理方面的专业水平。
压槽抹灰样板
压槽抹灰样板
内保温样板抹灰样板及施工工艺展示
辅助管理
北辰时光里项目铝模施工工艺展示
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
宁波北宸府项目邀请业主“鉴证”工程进度质量
案例
北辰地产宁波北宸府于2020年5月举办了为期两天的“匠心深处、鉴微知筑”工地开放日活动，本次活动邀请业主对精装隐蔽工程项目进行检验。开放日当天，现场设置了工法样板展示区和实体样板展示区，在工作人员的带领下，业主深入了解到项目的结构和工艺细节。
宁波北宸府项目集中交房工作人员热情细致的服务获得了业主的认可与赞誉
宁波北宸府，臻心精着每一寸细节
本公司开展知识产权保护培训
知识产权管理与企业品牌战略密不可分，北辰实业高度重视本公司知识产权保护工作。报告期内，北辰实业积极进行商标保护工作，在本公司的授权范围内规范使用注册商标，同时主动收集整理商标使用证据，对于他人可能侵害北辰注册商标的情况，本公司及时通报和取证，有效维护本公司的合法权益，并切实保护本公司的无形资产。
除此之外，本公司持续增强相关的管理，通过向员工分享行业相关知识产权案例、加强企业知识产权制度建设、签订授权使用协议、加强日常监督监管等举措，对知识产权方面可能出现的风险及侵权行为严加防范。
保护知识产权
国家会议中心成为朝阳区知识产权联盟成员之一
案例
2020年4月，北京市首家展会知识产权保护联盟—朝阳区知识产权保护联盟正式成立。本公司旗下国家会议中心代表联盟单位、展馆方在启动会上发言并参加了揭牌仪式。联盟成立后，将发挥各成员单位的协同作用，通过加强知识产权保护和改革创新展会领域知识产权保护的新模式，进一步提高知识产权保护水平，加强打击侵犯知识产权的行为，保障国家知识产权战略深入实施，维护公平竞争的市场秩序。国家会议中心作为联盟的重要一员，将担负起联盟单位的工作职责，进一步提升会展业服务水平，精心培育会展服务品牌，加强行业协同合作，推进联盟建设。
北京市首家展会知识产权保护联盟成立——国家会议中心积极参与展会知识产权保护
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
以客为上
安全生产管理
北辰实业在关注客户健康与安全方面，始终坚持“红线意识”，建立了完善的安全管理体系，全面落实“党政同责、一岗双责、齐抓共管”的安全管理主体责任，本着“预防为主、单位负责、突出重点、保障安全”的工作方针，全力发挥本公司安全管理的服务职能。本公司与旗下分公司及子公司签订了《安全稳定工作责任书》，并按照工作要求，与各部门、班组、个人及商客户、承租承包、劳务派遣单位等层层签订责任书，认真落实逐级安全稳定主体责任，签订率100%。本公司依据《北辰集团安全生产专项整治三年行动方案》，结合企业实际情况，落实企业安全生产主体责任、隐患排查治理体系建设、建设施工项目安全整治、消防安全整治、交通安全整治、内部安全防范整治7个专项工作深入推动实施，要求各企业层层抓好组织实施，细化整治工作方案，确保责任落实到位、任务完成到位。
客户满意是企业生存、盈利、可持续发展的基础，直接影响着企业品牌形象。北辰实业以为客户提供优质的服务为宗旨，建立上下联动的协同服务机制，切实提升客户满意度，与其共赢发展。报告期内，本公司严格遵守我国相关法律法规，涉及范围包括但不限于提供产品或服务的健康与安全、广告、标签、隐私事宜、补救方法等。本公司于报告期内已遵守的有关法律法规名称，以及本公司对各法律法规的遵守情况概述，已列示于本报告“依法合规”章节。本公司在产品及服务责任上，聘请资深法律顾问，为本公司提供专业意见，制定合理有效的解决方案；在业务运营过程中，坚决打击违法建设和违规销售行为，以实实在在的态度维护客户权益。
安全生产管理
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
国家会议中心通过北京市二级安全生产标准化复审
案例
本公司旗下五洲会议中心获得北京市应急宣传进万家活动优秀组织奖
案例
为科学稳妥安全有序推进复工复产，维护职工生命健康权益，五洲·会议中心积极开展2020年“应急宣传进万家”活动，获得了北京市2020年“应急宣传进万家”暨“安全生产月”活动优秀组织单位奖。
数字化创新经营
应急救援演练
安全宣传咨询日活动
消防器材使用培训
国家会议中心
2020年12月，国家会议中心（国家会议中心大酒店）顺利通过北京市二级安全生产标准化复评工作现场评审，评审专家组一致认为国家会议中心安全生产标准化工作符合评定标准并给予充分肯定和良好评价，并正式颁发了证书和奖牌。
2020年，受新冠疫情影响，国内外众多大型展会被取消或推迟，会展业经营面临较大压力。本公司在兼顾疫情防控的前提下，充分发挥网络展会聚集效应，积极推进会展经济的数字化融合，尝试将单一线下展会服务业态拓宽为线上线下同步发展，以增强用户体验。这一举措，在中国国际服务贸易交易会等一系列重要会展活动中成功应用。
长期以来，北辰实业始终把安全生产放在企业工作的重中之重，在警卫勤务、大型活动工作中，严格落实接待大型会议、活动安全保障工作“万无一失”的工作要求。并在每次接待重大会议、活动安全保障工作前，及时全面的了解、掌握接待工作的任务和要求，排查工作隐患，重点加强防火、维稳、治安、交通管理方面相关工作，强化岗位安全责任制的落实，夯实工作方案细节及应急预案，积极完善各种安全保障措施。
服务与质量管理
消防应急演练
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
其中，公设公司作为环境、能源和信息通信等各大系统的综合服务保障单位，全面排查、完善流程、团结协作、压实责任，圆满完成了服贸会的服务保障任务；五洲皇冠国际酒店在做好疫情防控无疏漏、安全生产无事故、设备设施无故障、服务接待无差错的前提下，共计接待用房百余间夜，接待参会人员用餐153人次，接待会议活动4场，出色地完成了此次接待任务；公寓公司共计接待服务组委会部分工作人员以及来自11个省市地区参会人员400余人，共计301间客房；北京北辰洲际酒店接到国家会议中心支援需求，仅用3小时就集结了包含餐饮服务、公共区域维护和现场协调三大块近70人的支援团队，首次增加了室外7万平方米的临时展区，支援工作中，每一名员工都将五星级的服务标准带到服贸会中。服贸会期间，本公司各企业齐心协力，以“精精益求精，万万无一失”的标准确保服务的最高品质，成功打造了全国展会疫情防控的样板。
本公司董事长向国资委有关领导汇报服贸会筹备情况
会展接待组嘉宾讲解团
消防及周围环境秩序保障
室外场馆设备安装调试
“红马甲”防疫保障团队
会场服务精益求精
案例
北辰保障团队高标准通过服贸会“大考”
2020年中国国际服务贸易交易会在国家会议中心及周边场地举办，本公司旗下多家单位参与接待保障。国家会议中心不仅承担了主会场的保障任务，还首次承担了室外7万平方米临时场馆的总保障任务。本公司成立了专项组织机构，投入4,344人力，制定了有关工作方案36个，涉及防疫、办公、会议、展览、餐饮、住宿、运行等2类47项应急预案，各项筹备工作稳步推进，8月25日已完成全部演练。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例
国家会议中心推动智慧场馆建设 提升客户体验感
公寓公司餐饮部依据市场监督管理局餐饮科下达的关于疫情期间餐饮卫生管理安排食品安全工作，于各个环节做至层层把控、节节记录，确保食品安全。
前台公共区域和餐饮营业区域，所有座位采取隔一用一的标准限制人流密度，避免客人近距离接触和交流；
每天定时对室内、外的桌椅和用餐环境进行4次清洁消毒；
等候区域设置“一米安全线”坚持餐具“客到上桌”原则，
倡导客人使用公筷公勺；
酒店对进入餐厅的顾客进行测温登记，确保到店客人和餐厅员工的安全健康。
餐饮卫生管理
餐厅卫生
餐厅家具和公共设备每日进行两次消毒及开窗通风
延长餐具高温消毒时间送餐服务人员要佩戴卫生防护工具服务人员采取分散用餐
厨房卫生
厨师身体健康监测消毒液擦拭厨房地面冷荤间紫光灯消毒生熟食材使用专属工具分开加工菜品出品中心温度达到75℃ 15秒
北辰旗下国家会议中心通过推出电子报馆、BIM（Building Information Modeling）项目、线上看馆、与酒店对接直客通（线上商城）等项目的实施落地，大大提高场馆智能化水平。更通过升级会展布置方案、在展区设置“网格定点”、采取差异化进场等方式优化服务，提升客户体验感。国家会议中心运用跨界思维，开展场馆服务数字化升级，携手CHINAFIT健身大会等优质项目，通过“云展示”、“云论坛”、“云洽谈”积极探索双线会展新模式。
“云展会”战略合作签约仪式
用餐环境的全面消杀
随着疫情风险的降低，餐饮经营陆续复工复产，酒店严格落实疫情防控工作要求，在客人办理入住时，向客人及时传达当地有关疫情防控的相关工作要求和精神，按行业、公安部门要求如实填写登记表，督导客人做好疫情防控。在客人住店期间，酒店专人每日早晚两次为客人测量体温，建立疫情风险实时监测体系。在大堂入口和员工通道入口处设临时隔离观察室，以备发现发热、疑似、确诊人员使用，并为到店客人提供干净、放心、安全的用餐服务和环境。
烹饪
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
报告期内，北辰实业客户满意度水平保持良好，会展、酒店、写字楼、公寓及地产项目的客户满意度，已经达到行业内标杆企业水平，这表明本公司近年来持续关注并优化客户满意度工作落实成效显著。在持续推进客户满意度管理的同时，报告期内，北辰实业制定并下发了销售案场客户接待服务执行标准并引入“神秘客”检查机制，以多维度督导、提升客户服务水平。在客户投诉处理方面，截至2020年12月31日，北辰实业全年共接到客户投诉（含会展、酒店、写字楼、公寓及地产项目）25宗，所有投诉均在第一时间与相关项目公司进行沟通，并已完成反馈。
重视客户满意度管理
2020年度
87.67%
100%
会展、酒店、写字楼及公寓的平均客户满意度
各类投诉妥善回复和解决率为
在投诉处理应对方面，本公司积极回应客户诉求，找到并解决客户投诉的根源，整理客户投诉的敏感点，从根本上提升产品及服务质量，杜绝类似投诉情况的再次发生。
案例
北辰地产成都城市中心圆满完成2020年项目交付工作2020年，北辰地产成都城市中心圆满完成北辰国颂府、北辰天麓御府（精装修）、北辰南湖香麓（三期）三个项目集中交付工作，集中交付期到访交付率分别为81%、70%、90%，客户满意度高，未出现一起客户维权事件，为成都房地产企业树立了新标杆。
北辰国颂府
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例
案例
北辰地产构建“云平台”下的客户数据保护法
本公司坚持客户至上的行为标准，坚决执行《北辰集团暨北辰实业合同管理实施细则》及《公司法律事务管理办法》以保障客户信息资料及隐私，分别由各分公司及子公司主管进行监督，及由纪检委员和廉政监督员负责监管。报告期内，本公司没有收到有关因泄露客户信息而遭到投诉的事件。
客户资料隐私保护
开展网络安全升级
北辰地产所有信息系统均部署在网络安全等级保护云计算平台第三级认证及测评的专业云端服务器上，拥有完善的安全管理措施，系统中存储的客户资料和信息由安全集成人员、安全运维人员、安全管理人员组成的安全团队管理妥善存储在安全物理环境、安全通信网络、安全区域边界、安全计算环境、安全管理中心五个层面。
长沙北辰洲际酒店开展网络安全升级工作
针对酒店内部计算机和服务器进行全面升级，并安装WINDOWS自动更新工具确保在软件系统层面拒绝黑客发现漏洞；针对酒店办公网络硬件设备进行专门的网络安全扫描，对存在网络安全漏洞的设备关闭相关漏洞端口，并对计算机IP和MAC地址进行绑定，指定固定上网IP地址；在酒店办公网中，通过WINDOWS域控统一管理用户权限，确保所有受管辖用户无法使用U盘，也无权限安装软件，以拒绝用户在无意间带入外部病毒，或者在未经许可的情况下安装不知名软件；组织酒店全员参加信息安全教育培训，提高信息安全意识和基本技能。
本公司制定了信息与网络安全管理指导意见、数据中心应急预案、管控信息系统网络信息安全应急预案等信息安全相关管理制度，各分、子公司也分别制定了《信息安全管理规定》、《网络与信息安全应急处置预案》、《信息发布审批制度》等信息安全相关管理制度。本公司及旗下分公司及子公司遵守信息安全事件上报、处理、分析机制。
建立完善的网络信息安全组织架构，明确相应的岗位、职责和职权。按照机房安全管理制度，设置机房门禁、视频监控等设施，严格管理出入人员。对信息系统设定用户访问权限，对业务敏感信息进行加密，控制信息传播范围。与具有涉密信息系统操作权限的人员签订信息安全和保密责任书，合理分配系统查询权限。离职人员及时关闭系统权限。
加强教育和宣传工作。对运维人员定期进行岗位培训，对网络与信息安全事件及时响应、处理。组织全员信息安全教育培训，培养员工安全意识，养成良好的上网习惯，例如定期使用杀毒软件进行计算机病毒查杀。不断提高员工网络信息安全风险防范能力。
长沙北辰洲际酒店在九月开展了网络安全全面升级工作，具体工作包括：
不断深化全员安全意识
加强人员管理
建立健全网络信息安全管理制度
管理方面
技术方面
本公司内、外网络之间部署身份认证/识别系统，并设置有效安全措施配置；数据中心部署防火墙、入侵防御系统、异常流量清洗系统、WEB应用防火墙、数据库审计系统、网页防篡改系统、服务器深度安全防护系统、邮件安全网关和安全运维监控管理平台，提升了网络信息安全的防护能力。严格执行日常运行状态监控工作，加强安全设备运行的检查。定期对系统进行更新升级，保持最新的病毒库防护。指派专人对网络运行监控等方面的日志进行分析、处理，定期检查违反安全策略的行为。做到对风险早发现、早处置，将风险降至可承受范围之内。按照各系统的备份策略，通过灾备一体机定期进行数据备份，对恢复时限要求高的系统做了快照备份，出现故障时可通过灾备一体机实现分钟级托管，快速恢复访问。并定期对各系统进行恢复性测试以确保数据的完整性、正确性。对重要数据进行数据加密。通过技术手段，以视频、文字日志的形式记录运维厂家、系统管理人员对服务器的维护修改，多方位多角度保障网络与信息安全，为企业信息化管理水平保驾护航。
面对当前日益严峻复杂的网络安全局势，北辰实业根据《中华人民共和国网络安全法》、《信息安全技术网络安全等级保护基本要求》、《互联网安全保护技术措施规定》、《互联网信息服务管理办法》、《计算机信息网络国际联网安全保护管理办法》、《中华人民共和国计算机信息系统安全保护条例》等有关法规规定做好网络安全和信息化各项工作，严格落实网络安全工作责任制，扎实推进网络安全保障体系和能力建设，切实筑牢公司网络安全屏障，不断开创网络安全工作新局面。近年来，本公司及旗下分公司、子公司持续完善从物理安全、网络安全、系统安全到应用安全、数据安全、安全管理和安全组织的网络信息安全防护体系。
加强网络及信息安全
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业奉行“以人为本”的管理理念，以匠心、温暖构建企业大家庭。一直以来，本公司努力为员工营造温暖、关怀、安全、和谐的工作环境，多角度为员工搭建成长平台，让员工与企业共同成长，从而增强企业凝聚力，提升员工归属感。北辰实业严格遵守中国有关薪酬及解雇、招聘及晋升、工作时长、假期、平等机会、多元化、反歧视以及其他待遇及福利的法律法规，以及有关防止雇用童工及强制劳工的法律法规。本公司于报告期内已遵守的有关法律法规名称，以及本公司对各法律法规的遵守情况概述，已列示于本报告“依法合规”。本公司对雇佣童工及强制劳工采取零容忍的态度，所有应聘人员入职前都须提供合法且有效的身份证明文件，以保证合规雇佣。报告期內，本公司没有发生违法雇佣、使用童工或强迫劳工的案件。若发现任何雇佣童工及强制劳工的情况，本公司会按照上述法律法规履行相应程序。本公司已建立的内部政策及管理办法包括《公司职工薪酬管理办法》、《公司培训管理办法》、《公司交叉培训管理办法》、《公司招聘配置管理办法》、《公司技术技能人才工作室管理办法》、《公司关于人力资源信息系统管理的有关规定》、《公司劳动合同管理办法》、《公司绩效考核管理办法》、《公司企业经营管理者薪酬管理办法（试行）》、《公司人员返聘工作管理暂行办法》、《退休人员重疾医疗互助帮困实施办法》等。本公司会依据内部程序与实际情况，对相关制度文件进行不定时更新。
完善人才管理
根据《公司劳动合同管理办法》，北辰实业为员工提供：
此外，本公司在按时足额为全体员工缴纳各项法定保险之余，还为员工提供企业年金、补充医疗、职工互助保险等多项补充福利，全方位加大员工生活保障，提升员工的安全感和满意度。
依据本公司已建立的《公司招聘配置管理办法》，无论校园招聘还是社会招聘，本公司都坚持透明公开的人才甄选原则，并按照“严把入门关、严把任职关”的招聘原则，认真落实“用人标准透明化、招聘过程规范化”的招聘程序，尊重每位应聘者的同时最大程度降低了企业用人风险。报告期内，本公司没有收到任何侵犯应聘人员及雇员权益的投诉个案。
推进人才战略
合理的薪酬及人性化福利符合国家劳动法规定的工作时间年休假、事假、病假、婚假及产假等定期绩效考核与评定，薪酬调整及晋升方案依照国家及地方有关法律法规，为员工缴纳五险一金
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例不拘一格揽人才
北辰实业致力于维护员工权利，尊重并公平对待不同性别、年龄、宗教信仰、民族、文化背景、家庭与健康状况的员工，努力打造公平、多元化、具有创造力的团队，更为每一位员工提供适合自身发展的工作环境。截至2020年12月31日，本公司雇用残障员工18人。
实现多元共融
截至2020年12月31日，本公司及旗下分公司及子公司的在职员工总数为5,690人。详细员工数据已列示于本报告“综合绩效表现”。
2020年，北辰实业加大人才引进力度，激活国有企业高质量发展的活力和动力。在校园招聘方面，本公司一直强化毕业生实践平台，牵头旗下分公司及子公司共同开展2020-2021年度校园招聘工作?“辰星计划”，以“线上+线下”的全新招聘形式，开展线上宣讲、校园宣传、简历收集工作，计划京内引进大学及以上应届毕业生百余人。在社会招聘方面，通过网络招聘渠道及猎头服务机构，积极开展管理岗位与高端专业人才的社会招聘工作。此外，公司还组织参加各项专项特色招聘活动，扶贫就业双选会、重点高校毕业生招聘会等，累计引进退役大学生士兵2名、建档立卡贫困户毕业生1名；并做好做实军转干部接收工作，累计接收安置军转干部2名，在承担国有企业社会责任方面发挥了积极作用。
按性别划分
按教育成分划分
按年龄划分
按雇佣类型划分
按雇员类别划分
男员工
大专研究生及以上
50岁以上
全职长期合同
高层人员
女员工
中专其他本科
30至50岁
全职短期合同
中层人员
30岁以下
一般人员
57%43%
5%
11%
47%
1%
60%
53%
9%
28%
89%
34%26%11%24%
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业严格遵循已制定的《公司培训管理办法》及《公司交叉培训管理办法》，尊重并帮助每位员工实现个人价值，不断构建完善的人才培养体系及合理畅通的员工晋升渠道，以帮助每位员工实现职业发展蓝图。本公司希望通过健全的培训机制，提升员工职业素养，增强企业综合实力。随着本公司近年来不断加强房地产开发全国化布局，以及受托管理与顾问咨询业务、重大国务政务活动接待项目的开展，本公司对各类人才尤其是专业型人才与高级管理人才的需求量大幅提升，短期内或将面临人才短缺的风险。针对上述风险，本公司成立了人才工作领导小组，通过加强内部选拔培养与市场化选聘，举办企业领导人与年轻人才等培训班，推进高素质专业化领导人员队伍建设，选优配强人才队伍；通过开展会展集团专项人才、北辰地产岗位实践型人才培养，加速人才储备。
随着本公司规模的迅速扩张，子企业数量显著增加，为了将各层级公司治理纳为有机统一的整体，切实增强本公司治理效能，本公司组织了第二期辖属企业董监事履职能力提升培训班。培训覆盖面广，内容丰富，课程设计紧紧围绕学员们工作实际，涵盖本公司治理、财务审计、民法典、国有资产法等10项内容，总计48学时，有效促进了子企业公司治理水平的提升。
培训会现场
2020年应届毕业生入职培训
健全职业培训
本公司积极开拓培训渠道，为员工提供自我提升的机会：
组织开展新员工入职培训?为了帮助新入职员工快速融入企业，北辰以集团级、企业级、部门级，三级培训体系组织新员工入职培训。累计培训课时近200课时，参训人次约为300人。
加强技术技能人才培养?围绕公司战略发展需要，为一线职工岗位成长、技能成才搭建平台，本公司与北京市工贸技能学院服务管理分院联合举办了北辰劳模（职工）创新工作室线上培训。累计培训课时为10课时，参训人次约为200人。
组织开展人力资源专业培训?本公司采取线上线下结合的培训形式，以“理论+实操+案例”的模式开展了员工档案管理培训、劳动争议调解培训等人力资源专业知识提升培训。
开展线上职业技能提升培训?疫情期间，本公司积极引导企业根据《关于推进职业技能提升行动“互联网+职业技能培训”工作的通知》、《关于精准支持重点行业中小微企业稳定就业工作的通知》文件精神开展线上职业技能提升培训，以上培训累计超过20万课时，参训人数约3,600人。
案例
开展第二期公司辖属企业董监事培训班
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
于本报告期内，本公司及旗下分公司及子公司的受训雇员百分比为97.29%
。详细员工培训信息已列示于本报告“综合绩效表现”。
受训雇员百分比 = （受训雇员/雇员总人数）×100%
按性别划分的雇员受训百分比 = （男或女雇员受训人数/受训雇员）×100%
按雇员类别划分的雇员受训百分比 = （高层或中层或一般人员受训人数/受训雇员）×100%
为了让每位员工能在安全、舒适的环境下工作，本公司持续维护办公室及其他运营场地的设备和设施，确保室内照明适宜及保持空气流通，定期维护改造茶水间硬件设施，在办公区域和运营场地配备了休憩室、活动室及母婴室等，以满足员工所需。本公司高度重视员工的身心健康，定期组织员工到医疗机构进行体检，完善员工福利保障，确保每位员工都能以饱满的精神、健康的体魄投入到工作中。此外，为了进一步完善补充医疗保障体系，为员工提
心系员工展关怀
本公司领导慰问一线坚守岗位职工
高医疗保障水平，减轻退休人员因患重大疾病所需承担的医疗费用，本公司继续执行《公司职工补充医疗保障方案》及《公司退休人员重疾医疗互助帮困实施办法》。值得一提的是，新冠疫情爆发以来，本公司始终把守护员工的生命安全和身体健康放在首位，为全体员工投保“新冠安康住院津贴”团体保险计划，保险计划覆盖所有在岗和不在岗职工以及劳务临时工，惠及员工约6,900名员工。
2020年2月，本公司工会紧急拨付11.18万元人民币疫情防控专项资金，所属各级工会组织按要求购置疫情防护用品及慰问坚守岗位一线职工，共投入53.6万元人民币。
组织开展暖心义剪活动，助力战“疫”，活动历时8天，为北辰所属16家单位近300名职工提供了义剪服务。
本公司致力于提升员工归属感，用心关怀每一位员工。报告期内，本公司为职工开展了不同形式的关怀活动，充分体现了对一线职工的人文关怀，活动包括但不限于：
“新冠安康住院津贴”
团体保险计划覆盖
6,900
名员工。
组织开展“夏送清凉?抗疫助考”活动，为100余名职工子女及时发放了“防疫暖心助考应援包”。
41%59%
按性别划分
按雇员类别划分
男雇员高层人员女雇员中层人员一般人员
10%
1%89%
雇员受训百分比
开展义剪服务
发放“防疫暖心助考应援包”
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
2020年度氧化物（NOx）和硫氧化物（SOx）排放总量分别较去年同期减少约
47.5%
打好污染防治攻坚战
北辰实业始终贯彻中央精神，高度重视生态环保工作，以实际行动展现企业“绿色风采”。本公司内部制定了污染防治管理章程，通过在项目经营、日常运作及施工现场管理等方面采取污染防治措施，切实减少了自身运营对环境造成的影响。本公司通过对旗下持有物业实行统一标准的管理，在实践中稳中前行，截至2020年12月31日，本公司及旗下分公司及子公司的排污许可证均通过复检，并实现达标排放。
北辰实业绝不以牺牲生态环境为代价换取经济发展，本公司在业务运营过程中，严格遵守中国相关大气污染排放、污水排放、固体废物处理及控制噪音的法律法规。本公司于报告期内已遵守的有关法律法规名称，以及本公司对各法律法规的遵守情况概述，已列示于本报告“依法合规”。北辰实业的大气污染物及污水排放主要来自酒店业务，本公司持续加强行业相关管理标准，认真遵守并执行《餐饮业油烟污染物排放标准》、《北京市地方标准餐饮业大气污染物排放标准》、《北京市
抓好排污管理
设置有害废弃物暂存室，日常运营产生的有害废弃液体定期交由合资格机构处理
委托专业环境评价机构每年定期进行一次整体环境管理评估
厨房配备油脂分离器，脱脂污水排入市政污水管网，油渣由合资格机构处理
每两月定期清理厨房油烟净化器、烟罩及烟道并出具排污检测报告规范化酒店排污管理政策
厨房安装有静电复合式油烟净化设备，遵照油烟排放标准
地方标准大气污染物综合排放标准》、《北京市地方标准水污染物排放标准》、《北京市排水许可管理办法》及《国家水污染物排放标准制订技术导则（HJ 945.2-2018）》等行业排放标准。本公司定期（平均每两个月一次）组织清洗酒店厨房油烟罩、设备管道、隔油器和风机等，有计划地对厨房运水及烟罩设备进行维护保养，确保相关设备运行正常。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
垃圾分类新风尚
北辰实业通过实际行动努力减少废弃物的产生，积极对废弃物进行分类、回收与再利用。由于本公司持有物业在日常经营、设备运行与维护过程中，产生的废弃物量占所有业务比例最高，本公司持续加强对持有物业的无害废弃物管理工作。为贯彻落实新修订的《北京市垃圾分类管理条例》，本公司及旗下分公司及子公司积极学习《朝阳区生活垃圾分类工作行动方案》，开展垃圾分类投放行动，按厨余、可回收、有毒有害和其他垃圾进行分类投放以此达到垃圾总量实际减少的目的。
针对厨余垃圾处理的问题，北辰旗下分公司及子公司积极倡导光盘行动，在各个餐饮点设置倡导光盘行动的提示海报和指示牌，电子屏滚动播放光盘行动提示，做好节俭用餐，反对浪费等宣传工作，并推出“小份餐”，避免舌尖上的浪费。本公司旗下酒店对不可回收的一般废弃物实施干湿分离，针对厨余配置了专门容器并单独储存。此外，本公司将厨余数量作为衡量采购数量的重要参考指标，希望从源头减少厨余的产生。另外，进行干湿分离后的一般废弃物分别由符合资质的单位进行收集、运输与处理。
本公司根据《国家危险废物名录》对危险废弃物进行筛选与鉴别，选择在危险废弃物经营、运输与处置方面有合格资质的供应商进行危险废弃物的集中回收与处置。此外，为进一步加强对本公司办公、生产环境中所产生的有害废弃物的控制，以及保障员工的健康安全，本公司制定并实行了《有害废弃物管理规定》，该规定对本公司日常运营过程中所产生的有害废弃物的分类、存放、记录、运输及处理等做了严格规定。由于本公司报告期内积极节能减碳，在疫情防控期间推动绿色改造，如将旗下子公司及分公司原有高耗能的照明系统淘汰，更换LED节能灯，而因此造成大量制造废弃灯管等有害废弃物。本公司严格执行已制定的《有害废弃物管理规定》，对改造期间所产生的有害废弃物的处置进行严格把控及监督。另外，本公司旗下部分酒店采取IHG的有害物质管理政策，对酒店里的有害物质包括清洗液、涂料、脱漆剂和稀释剂等物质确定隔离储存区域并认真管理，避免了潜在的健康和环境风险，提高了工作环境的安全性；对负责有害物质处置的员工进行风险识别和正确处理程序方面的培训；对每一种有害物质都委托了符合资质的回收处理机构进行妥善的运输与处理。
通过实践，北辰实业将节约环保和高效利用资源的意识贯穿于本公司各业务的日常运营中。本公司旗下酒店更积极响应《北京市宾馆不得主动提供一次性用品目录》，不再主动提供牙刷、梳子、浴擦、剃须刀、指甲锉、鞋擦等“六小件”用品，并科学配置垃圾分类容器。本公司各项回收再利用物资工作开展顺利并进一步扩大回收工作执行范围，酒店按照客房产生的可回收废弃物进行分类、分离并加以利用，如把客房的废旧毛草染色后做成抹布给公共区域使用，报废的床单做成内枕袋，使用客房使用过的香皂头、洗发、沐浴露回收给洗衣房用于清洗抹布玻璃、塑料制品则由本公司委托专门的回收企业进行统一回收后再利用。此外，本公司旗下酒店在采购易耗品时均会选用包装材料为可降解环保型的产品，且客房内不使用过度包装产品，以减少产生不必要的不可降解垃圾。由于本公司各项业务不涉及大批量采购与使用包装物，故不披露包装物使用数据。
无害废弃物处置与管理
践行光盘行动
有害废弃物处置与管理
国家会议中心场馆配备四色分类垃圾桶
公共区域设置红色有毒有害垃圾桶作为口罩回收垃圾桶
餐厅设有专员指导厨余分类
餐厅配置了厨余的专门容器餐厅内张贴海报倡导“光盘行动”
回收再利用客房废旧毛巾
2020年度无害废弃物产生量较去年同期减少约
35.8%
2020年度其中厨余垃圾产生量较去年同期减少约
45.4%
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例案例国家会议中心建设资源节约型企业积极参与“地球一小时”活动，以实际行动践行绿色发展理念
践行节能低碳
在能源资源使用方面，北辰实业坚持以习近平新时代中国特色社会主义思想为指导，认真贯彻绿色发展理念，严格遵照《中华人民共和国节约能源法》、《重点用能单位节能管理办法》、《节能监察办法》、《清洁生产促进法》、《循环经济促进法》等有关规定，结合公司内部已建立的规章制度加强能源管理，在保证技术可行、合理的基础上，降低消耗、减少损失、杜绝资源浪费，实现企业效益最大化。为强化日常节能管理工作，使环保绩效见到实效，本公司持续优化能源管理体系，每月对各分公司及子公司的能源使用情况进行统计，并绘制能耗对比曲线，以数字为依据，制定切实可行的环保解决方案。本公司于1991年成立了设备能源及资源管理节能办公室，对本公司京内持有型物业的能源使用情况进行监控与管理。
作为北京市重点耗能单位，近年来公司积极贯彻党中央、市委、市政府一系列绿色发展相关政策法规，持续开展“推进绿色发展、共建美丽北辰”工作。2020年8月，根据市发改委、市统计局《关于公布2020年北京市重点用能单位名单并做好相关工作的通知》要求，本公司迅速组织开展节能目标责任考核评价工作，监督指导各企业全面梳理企业能源管理体系情况、综合能耗消耗情况、节能技改项目开展情况和用能设备淘汰情况等，并汇总撰写完成自查报告。该报告被市发改委认为“工作详实有效，能源使用效率稳步提升”最终被评定为“优秀”，这也是自2015年以来本公司第五次获得市重点用能单位节能目标责任考评“优秀”等级，这也证明了公司在推进绿色发展、承担社会责任方面获得各界认可。
2020年度天然气消耗量较去年同期减少约
47.9%
外购电力消耗量较去年同期减少约
28.7%
本公司连续
次获得市重点用能单位节能目标责任考评“优秀”等级
为建设资源节约型企业，国家会议中心本着“绿色低碳，全面小康”的原则，对空调机组控制系统、水泵供电和控制系统进行了升级改造，更换变频控制系统2套。原本耗能较大的工频运行的空调改为了变频运行后，不仅减小了风力对电机和管道的冲击，而且提高了通风系统运行的舒适性、经济性和安全性。投入运行后的调频空调通风系统预计每年可节省电能约32.4万千瓦时，减少企业开支约31万元，切实达到了节省电能的预期效果。
国家会议中心
国家会议中心针对“地球一小时”活动举办线上“半脸cosplay”
本公司旗下国家会议中心、五洲皇冠国际酒店、公寓公司、写字楼公司等众多企业积极参与由WWF世界自然基金会发起的“地球一小时”公益活动，同世界180多个国家和地区一起开启了2020年熄灯活动，用实际行动把节能、环保、低碳的意识普及到更多的人。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例
节约用水有妙计
自2014年底南水北调中线工程正式通水以来，京津冀地区水资源困乏的局面得以缓解。报告期内，由于本公司绝大部分持有型物业均位于北京，加之本公司日常运营所使用的水源为外购自来水，故报告期内本公司的运营没有面临任何取用水困难的情况。
2020年度外购自来水占水资源消耗量比例为100%
2020年度用水总量较去年同期减少约
38.7%
疫情防控期间，北辰实业在严格把守疫情安全大门的同时，多措并举推进大修改造项目实施，本公司于报告期内先后启动了公设公司热力西站凝水箱、五洲·会议中心冷却塔等更新改造工程，充分利用疫情经营间隙，提前于报告期内完成重点改造项目，释放正常运营与改造之间的冲突所产生压力。
本公司旗下分公司及子公司在节约用水上采取了不同的措施，以促进水资源循环利用：
冷却水补水系统更新改造
将补水泵更新为节能产品
塔内液位采用电子监测
本公司旗下北京国际会议中心针对冷却水补水系统进行了升级改造，解决了多年冷却塔水位不平衡的问题，彻底改善冷却塔溢水现象，整个制冷季节约冷却水补水约700吨。冷却水补水系统更新改造，将补水泵更新为节能产品，塔内液位采用电子监测，有效避免跑冒水现象。创建节水型企业作为市属国有企业，本公司一直坚持节水优先，每年严格控制所属各企业用水指标，落实指标责任制，将责任层层分解到各企业，并根据指标落实情况进行考核，大力宣传节水相关的法律法规，与北京市节约用水管理中心建立联系，邀请行业专家进行培训授课。本公司在日常经营的同时，积极落实节水目标，肩负起社会责任，以实际行动推进节水型社会建设。本公司通过全面梳理各企业的用水状况和水指标使用情况，以及开展用水系统“水平衡”测试等相关工作创建节水型企业。自2010年起，本公司所属国家会议中心、北辰洲际酒店、写字楼公司、公寓公司、五洲·会议中心、五洲皇冠国际酒店、公设公司等8家分公司及子公司陆续完成了“创建节水型企业”工作，获得北京市水务局颁发的“创建节水型企业”奖牌和奖金。
国家会议中心在洗手间及绿化等区域大规模使用市政中水，不仅节约用水还能降低用水
成本。
公寓公司将1,400余个房间的抽水马桶和淋浴器具换成节水型器具，从用水源头进行节水。
写字楼公司在招揽租户和举办展会的过程中大力宣传节水理念，通过宣传栏开展节水优先的宣传，引导客户树立节水理念。
五洲·会议中心和五洲皇冠国际酒店建立自身水处理系统，将生活用水进行沉淀、过滤、
消毒等工艺处理再用作冲马桶，利用率达到98%，接近满回收。
公设公司在三个排污口建立化粪池，为市政处理污水提供了有力支撑。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
案例
亚运村配套环境再升级
案例北辰鹿鸣院获得成都房地产绿色发展示范奖
为更好地提升亚运村服务接待配套环境，打造中心花园整体景观效果，2020年5月，公设公司开展了中心花园北园改造工程。本次改造工程旨在通过绿化改造、园区内道路改造、水域改造、微地形改造及仿古凉亭修缮等方式，打造中心花园整体景观，形成南、北园风格统一、各具特色的效果。
本公司认真贯彻落实国家及市政府关于环境保护的各项要求，包括但不限于扬尘治理有关标准、规范和文件等，积极完成上级单位下达的各项环境保护任务，通过制定及统一内部相关管理政策及措施，降低工程建设对周边环境的影响。本公司于开发及运营物业中大量引入绿色设计概念，在规划、施工及后期运营的过程中参照绿色建筑及相关可持续发展标准执行。新开发物业多选择节能环保类建材，在北京新建的项目均参照《北京市居住建筑节能设计标准》（DB/J11-602-2006）及《绿色建筑评价标准》（GB/T50378－2014）。
环境友好型施工
北辰鹿鸣院
北辰鹿鸣院的样板间
亚运村绿色生态区
北辰鹿鸣院项目在成都房协首届成都房地产绿色发展示范奖评选中成功获得“绿色发展示范奖”。该项目通过在节约土地资源、优化建筑布局、节约建材、采用节能设备、非传统水源利用、采用节水设备、景观配置、BIM技术、装配式技术等9大方面专项设计的应用，实现可再生资源利用率、减少污染、降低能源消耗，达到绿色可持续发展目标。
追求绿色建筑与技术北辰实业深知生态环境保护责任重大，生态文明建设任重道远。在践行可持续发展道路上，北辰实业深入贯彻习近平生态文明思想，全力推动企业节能减排和绿色转型，构建绿色生产生活方式，为经济绿色转型和可持续发展提供有力支撑。本公司于内部制定了相关管理规章制度，制度中明确要求本公司通过对绿色建筑的研发和在运营过程中倡导绿色环保理念、坚持绿色发展、生态优先的基本原则，以确保经济发展和生态环境协调统一。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
应对气候变化在全球气候变化背景下，洪水、暴雨等灾害频次和强度增加，重大极端天气气候事件发生的可能性上升，容易对本公司供电、给水、排水等产生重大影响。本年度夏季，进入汛期以来，亚运村区域已历经两次强降雨的考验。公设公司按照本公司发布的《关于做好2020年汛期暑期安全生产工作的通知》要求，冷静应对，强降雨期间及时启动防汛预案，企业总调度室、环管部及安保部联合启动亚运村区域排涝保畅部门联动机制，各级领导于一线现场指挥调度，保证亚运村区域安全平稳度过强降雨，未有任何人员及财产遭受损失。本公司旗下五洲皇冠国际酒店本年度为汛期配备了潜水泵3台、防汛沙袋50袋，并建立防汛抢险救灾物资台账。此外，酒店还组织了防汛应急预案演练，针对演练中的问题，及时进行了整改。未来，北辰实业将积极识别气候变化对本公司及旗下分公司及子公司的影响以及制定适应对策，提高防御自然灾害的能力，为各企业积极做好应对气候变化的战略准备。
本公司旗下分公司及子公司纷纷提出绿色办公方案：
优先采购节能、节材产品，选择低碳、简包装的办公用品
加强废旧电子产品、生活垃圾等分类收集、回收工作，按有关规定报废老旧台式电脑
严格控制室内夏、冬季空调设置标准
办公区域安装集中供水设备，少饮瓶装水，减少一次性制品的使用
节约使用能源，办公区域禁止使用高功率电器，严格执行办公室人走灯灭，下班后及时关闭室内电源，减少电脑、打印机等办公设备待机能耗推广办公电子化、无纸化，减少纸质文件、资料印发数量，利用OA平台，实现数据信息网络互联互通，数据信息资源共享共享
完成燃油炉改造项目，将位于公设公司东西站公寓自有计8台燃油炉全部更新为以清洁能源天然气为燃料的燃气炉，更新改造后不仅提高了热效率同时预计减少48%的有害气体排放量；亚运村宾馆A座2-13层装修改造项目中将原有非节能产品全部更新，共计更换LED节能灯带6,800米；外窗使用断桥铝双层中空玻璃，共计更换396樘；更换全部给水、排水、采暖、空调老旧管线；新做岩棉材料外墙内保温；为解决因系统老化造成的跑冒滴漏现象，进行了公寓西区部分生活冷热水、采暖、空调管线更新及管线保温，共计更新管线480米；C座营销中心装修外窗使用断桥铝双层中空玻璃，隔热保温效果良好，降低冷辐射节约能源消耗；根据《关于北京市发改委对北京北辰实业股份有限公司开展2020年节能监察工作的通知》要求，公寓公司高度重视，建立有效清单名录，高效准确地收集并提供了相关资料，并按本公司要求逐步将淘汰设备列入年度改造计划；根据北京市节能监察大队要求，将公寓现有《高耗能落后机电设备（产品）淘汰名录》（第
一、二、三、四批）收录20KW及以上需淘汰设备梳理统计；更新了节能型干式变压器2台，
并将L座2台变压器更新列入公寓公司《2021年持有资产改扩建工程项目计划》；拆除了地下车库送风、排烟风机电机4台。
在绿色办公方面，公设公司于2020年5月印发《关于印发<北辰公用设施管理分公司“过紧日子”工作方案>的通知》，该通知明确提出绿色办公、纸张使用、无纸化、优化设备设施运行效率等方面实施细则，通过“节能降耗、缩减支出”两手抓实现节能降耗及降低成本双目标。本公司希望通过日常环保行为与理念的引导，将节能低碳的意识根植于每一位员工心中。
绿色办公与环保运营
公寓公司积极推动“绿色改造”
案例
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
公益捐赠
为贫困户提供建立
帮销扶贫产品共2020年是脱贫攻坚收官之年，本公司按照市委、市政府、市国资委党委关于精准帮扶工作的具体要求，通过党建共建、消费帮扶、就业帮扶等多个方面，实施帮扶措施，为受援地区实现“造血”发展，加快脱贫致富步伐。本公司以消费扶贫为抓手，通过与北京市消费扶贫双创中心合作，积极采购扶贫产品，于本报告期内助力帮销680.6万元人民币，实现消费扶贫带动产业扶贫。公益扶贫方面，北辰本年度向河北省张家口市赤城县人民政府公益捐赠150万元人民币，帮扶赤城县养殖产业发展，建立产业扶贫车间，助力养殖户实现进场集中养殖，产业收益直接带动赤城县建档立卡贫困户实现增收。此项目投资建设17个集中养殖场，为贫困户提供170个扶贫专岗，帮助赤城县提前完成年度脱贫攻坚任务，实现摘帽。
精准扶贫助力产业发展
回馈社会
北辰实业自成立至今，始终秉承公益传统，积极践行社会责任。目前，本公司在参与社会公益方面的主要形式包括实施精准扶贫和公益慈善捐款。
万元
个
扶贫专岗
个
集中养殖场
680.6
万元
“一企一村”结对帮扶工作取得预期成果，白虎头村产业帮扶工作按计划顺利开展，目前“会呼吸的院子?味庭”民宿小院已正式投入运营。并且为了规范白虎头村民宿经营，本公司发挥行业优势，组建专业团队“送教下乡村”，赴白虎头村开展技能培训，就中餐摆台与席间服务、客房铺床与卫生清洁程序、中式烹调菜品制作现场教学、实践指导，让村民在家门口学到星级服务、星级标准，切实提高白虎头村民宿接待服务水平。
“送教下乡村”活动中餐摆台规范讲解“送教下乡村”活动客房铺床培训
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
走进白虎头村开展低收入帮扶座谈会
案例
走进白虎头村开展低收入帮扶座谈会
公司领导及帮扶小组走访慰问低收入户
收到锦旗受赞誉
春苗基金会授予本公司“公益伙伴”铜牌
为扎实推进扶贫攻坚工作，本公司领导及精准帮扶工作小组成员走进白虎头村开展低收入帮扶座谈会。会上，斋堂镇政府及白虎头村领导代表全村村民向北辰的帮扶工作表示感谢并赠送锦旗，赞扬北辰“扶贫助困促安居乐业，资金注入助山村发展”。
公益在心，更在于行。本公司将秉承忠诚担当、同创共美的核心价值观，以爱心和行动持续投身公益事业，履行社会责任。
自2012年起，本公司已连续八年携手春苗基金会开展孤贫重症儿童救助工作，助力公益事业发展。八年中，北辰·春苗基金已为重症、贫困家庭患儿及危重早产儿提供医疗资金近800万元人民币，累计帮助330余名患儿得到及时治疗、重获新生。2020年11月，北辰实业在首届“关爱中国早产儿健康成长”发展论坛活动中，将第九期95万元人民币善款交给了春苗基金会，用于资助“春苗儿童关爱中心”开展患儿救助服务。
延续爱心扶春苗
本公司董事长李伟东表示，北辰将继续在市委、市政府、市国资委的坚强领导下，不忘初心、牢记使命，践行国企社会责任，加强与白虎头村两委的配合，坚决落实精准扶贫工作任务，全力以赴助力白虎头村稳定脱低，让全村村民和低收入群众受益，为打赢脱贫攻坚战、实现全面小康贡献力量。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
本报告所采用的数据统计及计算方法均给予了适当注明。部分指标的过往数据及资料已经梳理列示。除有另外说明，本章节所提供的数据均为对应年度全年汇总数据或对应年度12月31日的数据。本章节的“绿色发展”有关数据主要来自本公司京内持有型物业（包括但不限于公寓、写字楼、国会主体、国会酒店、五洲皇冠国际酒店、北京五洲大酒店、国际会议中心，以及北辰洲际酒店）。各列表中“N/A”表示所在年份未披露或未统计相关数据，或该数据不适用于进行对比。
产品及服务质量产品及服务表现：
此计算范围仅为本公司京内持有型物业2020年度使用燃气炉与锅炉而导致的大气污染物排放总量。此大气污染物排放的计算方法及相关排放系数计算参考了中华人民共和国国务院发布的《第二次全国污染源普查城镇生活源产排污系数手册》及原中华人民共和国环境保护部发布的《关于北京市燃气设施（燃用市政管道天然气）二氧化硫排污系数有关问题的复函》。
综合绩效表现
经营之道
以客为上
管治表现及防止贪污：
指标2020年度2019年度2018年度
涉及关于贿赂、勒索、欺
诈及洗钱案件（宗）
指标2020年度2019年度2018年度
产品及服务涉嫌安全与健康的诉讼案件（宗）
产品及服务涉嫌侵犯知识产权
的案件数目（宗）
因泄露客户信息而遭到投诉件数（例）
客户满意度（%）
87.6793.10N/A
排放物
大气污染物排放
：
绿色发展
指标2020年度2019年度2018年度
氮氧化物（公吨）2.805.325.99
硫氧化物（公吨）0.0140.0260.029
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
处理无害废弃物数量：
排放合规情况：
处理有害废弃物数量
：
指标2020年度2019年度2018年度无害废弃物产生总量
（公斤）
1,525,4692,377,5155,034,858厨余垃圾（公斤）954,2511,749,8523,138,443生活垃圾（公斤）571,218627,6631,896,415每平方米楼面面积无害废弃物产
生总量（公斤）
1.862.896.13无害废弃物合规处理率（%）100100100
指标2020年度2019年度2018年度涉及非法向环境排放污染物的案件（宗）000
指标2020年度2019年度2018年度有害废弃物产生总量（公斤）
4,370
1,9242,627含水银的废弃灯管（公斤）3,3957351,434电子废弃物（公斤）446404468废电池（公斤）255564261废墨盒（公斤）275221464清洗冷气系统的废油（公斤）
每平方米楼面面积有害废弃物产生总量（公斤）
0.00530.00230.0032有害废弃物合规处理率（%）
100100100
温室气体排放
：
指标2020年度2019年度2018年度
温室气体排放量（公吨二氧化碳当量）57,447
68,92644,534直接排放量（范围一）（公吨二氧化碳当量）7281,3301,432间接排放量（范围二）（公吨二氧化碳当量）
56,72067,59843.160
持有的树木减排量（公吨二氧化碳当量）124每平方米楼面面积温室气体排放量（范围一及二）（公吨二氧化碳当量）
0.06990.08390.0525
此温室气体排放清单的计算方法及相关排放系数参考了北京市生态环境局发布的《北京市企业（单位）二氧化碳排放核算和报告指南（2018版）》、中华人民共和国生态环境部发布的《关于做好2018年度碳排放报告与核查及排放监测计划制定工作的通知》及世界资源研究所（WRI）和世界可持续发展工商理事会（WBCSD）发布的《温室气体核算体系：企业核算与报告标准》。本公司2020年度的温室气体计算范围直接排放量包括使用机动车、燃气炉与锅炉导致的温室气体直接排放，间接排放为使用外购电力及外购热力导致的温室气体间接排放。
2020年度的温室气体排放量由于业务受到疫情影响及节能减碳成效显著，所以导致排放量明显比2019年度减少。2020及2019年度的温室气体计算范围在2018年度的基础上有所扩大，新增的计算内容包括使用机动车导致的温室气体直接排放，以及使用外购热力导致的温室气体间接排放；故本报告所披露的2020及2019年度温室气体排放量较2018年度有所上升。
2020年度间接排放量的计算方法及相关排放系数按中华人民共和国生态环境部于2019年1月发布的《关于做好2018年度碳排放报告与核查及排放监测计划制定工作的通知》提及的2015年全国电网平均排放因子进行了调整，并已对2018及2019年度数据进行重新计算。
有关数据折算，以本公司根据不同废弃物的平均质量统一计算。
本公司于报告期内积极推动绿色改造，将旗下分公司及子公司原有高耗能的照明系统淘汰，更换LED节能灯，因此造成大量制造废弃灯管等有害废弃物。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
减少自然环境影响回收再利用废弃物数量：
指标2020年度2019年度2018年度玻璃制品（公斤）
9,303102,57016,183塑料制品（公斤）7,803102,70135,105酒店客房废旧毛巾（块）30,80634,62561,454
酒店客房肥皂（公斤）1,7743,9362,591
酒店客房牙刷（支）124,695333,000299,639
环境绿化：
环保合规情况：
指标2020年度2019年度2018年度持有5米及以上的树木（棵）4894173
指标2020年度2019年度2018年度
涉及对自然环境造成破坏的
案件（宗）
用水情况：
指标2020年度2019年度2018年度
用水总量（立方米）601,844
981,7021,051,353外购自来水占比（%）100100100每平方米楼面面积用水总量（立方米）
0.731.201.28
污水排放量（立方米）553,696903,166967,245
资源使用能源消耗量
：
指标2020年度2019年度2018年度能源消耗总量（兆瓦时）115,109148,541152,058外购电力（兆瓦时）44,36362,19270,655
天然气（兆瓦时）2,8825,5376,279
汽油（兆瓦时）310481474柴油（兆瓦时）288381282外购热力（兆瓦时）67,26679,95074,368每平方米楼面面积能源消耗总量（兆瓦时）
0.140.18080.1850
计算范围为本公司京内持有型物业年度用量的总和。本报告所披露的各能源消耗量数据根据各能源的实际消耗量及国际能源署提供的相关转换因子计算。
2020年度用水总量减少主要由于本公司于报告期内积极推动绿色改造，采取各种节水措施，以及受到疫情影响，旗下分公司及子公司举办的会议展览活动、酒店入住率、写字楼及公寓出租率下降。具体节水措施请看“创建节水型企业”的章节。
所排放的污水均属于生活污水。
2020年度玻璃回收量大幅减少主要由于本公司旗下酒店及会议中心等企业于2019年度曾进行楼层装修及更换杯具等会议用品，导致增加2019年的玻璃回收量，而于本报告期内未有进行装修或更换，加上疫情期间客人减少，导致玻璃产品的使用及其回收量减少。
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
指标2020年度
受训雇员百分比（%）
97.29
按性别划分
男雇员（%）58.69女雇员（%）41.31
按雇员类别划分
高层人员（%）1.35中层人员（%）9.58一般人员（%）89.07
人均受训时数（小时）按性别划分
男雇员78.22女雇员49.44
按雇员类别划分高层人员176.99中层人员24.95一般人员62.53薪酬：
培训与发展：
员工变动情况
：
指标2020年度2019年度2018年度
女性与男性员工薪酬比例管理层1.01.01.0一般员工1.01.01.0
指标2020年度2019年度2018年度
按性别划分男员工（%）7.815.5N/A女员工（%）10.123.3N/A
按年龄划分50岁以上（%）16.59.1N/A30至50岁（%）5.88.9N/A30岁以下（%）2.834.2N/A
雇佣在岗员工组成：
以人为本
指标2020年度2019年度2018年度
员工人数（人）5,6905,8525,167
按性别划分
男员工（人）3,2493,4033,046女员工（人）2,4412,4492,121
按受教育程度划分
研究生及以上（人）302290230
本科（人）1,9121,8341,504大专（人）1,4901,5551,334中专（人）630593593其他（人）1,3561,5801,506
按年龄划分
50岁以上（人）64961653130至50岁（人）3,4353,3442,81330岁以下（人）1,6061,8921,823
按雇员类别划分高层人员（人）75N/AN/A中层人员（人）532N/AN/A一般人员（人）5,083N/AN/A
按地区划分中国内地（人）5,690N/AN/A
员工变动包括辞退员工、员工主动请辞，以及北辰实业内部的员工调岗。
受训雇员百分比 = （受训雇员/雇员总人数）×100%
按性别划分的雇员受训百分比 = （男或女雇员受训人数/受训雇员）×100%
按雇员类别划分的雇员受训百分比 = （高层或中层或一般人员受训人数/受训雇员）×100%
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
员工健康安全：
精准扶贫：
社区投资公益慈善：
指标2020年度
2019年度2018年度因工死亡事故（宗）000须予记录的工伤数（人次）1810二十万小时可记录工伤事故率0.3150.0170职业病率（%）000因工伤损失工作日数（天）78130
指标2020年度2019年度2018年度扶贫工作投入金额（万元人民币）967.9
887.521.2 其中：产业扶贫项目150N/AN/A 其中：帮销扶贫产品680.6N/AN/A帮助建档立卡贫困人口脱贫数191N/AN/A职业技能培训人数（人/次）35N/AN/A
指标2020年度2019年度2018年度社区/公益慈善投入金额（万元人民币）
959595累计帮助有先天性疾病儿童（名）330283265
2020年度须予记录的工伤数及因公损失工作日数在2019年度的基础上扩大了统计范围，而导致数量增加。
投入金额包含扶贫项目中投入资金及物资折款的资金。
北辰实业的营运依法合规，本公司已遵守的法律法规包括但不限于此章节所列示内容。依法合规
各法律法规对应《环境、社会及管治报告指引》内容本公司遵守情况A. 环境
层面A1：排放物《中华人民共和国环境保护法》《中华人民共和国大气污染防治法》《中华人民共和国清洁生产促进法》《中华人民共和国循环经济促进法》《中华人民共和国环境保护税法》《中华人民共和国环境保护税法实施条例》《中华人民共和国水污染防治法》《中华人民共和国固体废物污染环境防治法》《中华人民共和国环境噪声污染防治法》《中华人民共和国节约能源法》《重点用能单位节能管理办法》《节能监察办法》
报告期内，本公司无违反任何列示于此章节的有关废气排放、向水及土地的排污、有害及无害废弃物的产生及控制噪音的法律法规。
B. 社会层面B1：雇佣《中华人民共和国劳动法》《中华人民共和国劳动合同法》《中华人民共和国劳动合同法实施条例》《中华人民共和国社会保险法》《中华人民共和国未成年人保护法》《中华人民共和国妇女权益保障法》《禁止使用童工规定》《中华人民共和国残疾人保障法》
报告期内，本公司无违反任何列示于此章节的有关薪酬及解雇、招聘及晋升、工作时长、假期、平等机会、多元化、反歧视以及其他待遇及福利的法律法规。
回馈社会
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
各法律法规对应《环境、社会及管治报告指引》内容本公司遵守情况B. 社会层面B2：健康与安全《中华人民共和国安全生产法》《中华人民共和国消防法》《中华人民共和国职业病防治法》《中华人民共和国劳动保险条例》《工作场所职业卫生监督管理规定》《工伤保险条例》
报告期内，本公司无违反任何列示于此章节的有关提供安全的工作环境及保障员工免受职业性危害的法律法规。
层面B4：劳工准则
《禁止使用童工规定》
报告期内，本公司无违反任何列示于此章节的有关防止雇用童工及强制劳工的法律法规。层面B6：产品责任《中华人民共和国建筑法》《中华人民共和国安全生产法》《中华人民共和国食品安全法》《中华人民共和国商标法》《中华人民共和国广告法》《中华人民共和国侵权责任法》《中华人民共和国专利法》《中华人民共和国电子商务法》《中国人民共和国知识产权法》《餐饮服务食品安全监督管理办法》《建设工程质量管理办法》《施工企业安全生产管理规范》
报告期内，本公司无违反任何列示于此章节的有关所提供产品和服务的健康与安全、广告、标签及隐私事宜以及补救方法的法律法规。
层面B7：反贪污《中华人民共和国公司法》《中华人民共和国刑法》《中华人民共和国反贪污贿赂法》《中华人民共和国反不正当竞争法》《中华人民共和国招标投标法》《中华人民共和国反洗钱法》
报告期内，本公司无违反任何列示于此章节的有关防止贿赂、勒索、欺诈及洗黑钱的法律法规。
联交所《环境、社会及管治报告指引》内容索引
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注A. 环境层面A1：排放物一般披露
有关废气及温室气体排放、向水及土地的排污、有害及无害废弃物的产生等的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
打好污染防治攻坚战指标A1.1排放物种类及相关排放数据。综合绩效表现指标A1.2
温室气体总排放量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.3
所产生有害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.4
所产生无害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.5描述所订立的排放量目标和为达到这些目标所采取的步骤。践行节能低碳指标A1.6描述处理有害及无害废弃物的方法及所订立的减废目标和达标步骤。垃圾分类新风尚层面A2：资源使用
一般披露有效使用资源（包括能源、水及其他原材料）的政策。
由于本公司的业务性质，
有关包装材料事宜对本公
司而言不适用。指标A2.1
按类型划分的直接及/或间接能源（如电、气或油）总耗量（以千个千瓦时计算）及密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A2.2总耗水量及密度（如以每产量单位、每项设施计算）。综合绩效表现指标A2.3描述能源使用效益目标及为达到这些目标采取的步骤。践行节能低碳指标A2.4
描述求取适用水源上可有任何问题，以及用水效益目标，并描述所订立的目标和达标步骤。
创建节水型企业指标A2.5制成品所用包装材料的总量（以吨计算）及（如适用）每生产单位占量。
由于本公司业务性质，此项
指标对本公司而言不适用。层面A3：环境及天然资源一般披露减低发行人对环境及天然资源造成重大影响的政策。追求绿色建筑与技术指标A3.1
描述业务活动对环境及天然资源的重大影响及已采取管理有关影响的行动。
追求绿色建筑与技术
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面A4：气候变化一般披露
识别及应对已经及可能会对发行人产生影响的重大气候相关事宜的政策。
应对气候变化指标A4.1
描述已经及可能会对发行人产生影响的重大气候相关事宜，及其应对的行动。
应对气候变化
B. 社会雇佣及劳工常规
层面B1：雇佣一般披露
有关废气及温室气体排放、向水及土地的排污、有害及无害废弃物的产生等的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
完善人才管理指标B1.1按性别、雇佣类型、年龄组别及地区划分的雇员总数。综合绩效表现指标B1.2按性别、年龄组别及地区划分的雇员流失比率。综合绩效表现层面B2：健康与安全一般披露
有关提供安全工作环境及保障雇员避免职业性危害的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
心系员工展关怀指标B2.1过去三年(包括汇报年度)每年因工亡故的人数及比率。综合绩效表现指标B2.2因工伤损失工作日数。综合绩效表现指标B2.3描述所采纳的职业健康与安全措施，以及相关执行及监察方法。心系员工展关怀层面B3：发展及培训一般披露
有关提升雇员履行工作职责的知识及技能的政策。描述培训活动。注： 培训指职业培训，可包括由雇主付费的内外部课程。
健全职业培训指标B3.1
按性别及雇员类别（如高级管理层、中级管理层等）划分的受训雇员百分比。
健全职业培训指标B3.2按性别及雇员类别划分，每名雇员完成受训的平均时数。健全职业培训
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面B4：劳工准则一般披露
有关防止童工或强制劳工的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
完善人才管理指标B4.1描述检讨招聘惯例的措施以避免童工及强制劳工。完善人才管理指标B4.2描述在发现违规情况时消除有关情况所采取的步骤。完善人才管理营运惯例层面B5：供应链管理一般披露管理供应链的环境及社会风险政策。供应商管理指标B5.1按地区划分的供货商数目。供应商管理指标B5.2
描述有关聘用供货商的惯例，向其执行有关惯例的供货商数目、以及有关惯例的执行及监察方法。
供应商管理指标B5.3
描述有关识别供应链每个环节的环境及社会风险的惯例，以及相关执行及监察方法。
供应商管理指标B5.4
描述在拣选供应商时促使多用环保产品及服务的惯例，以及相关执行及监察方法。
供应商管理层面B6：产品责任
一般披露
有关所提供产品和服务的健康与安全、广告、标签及私隐事宜以及补救方法的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
以客为上指标B6.1已售或已运送产品总数中因安全与健康理由而须回收的百分比。
由于本公司业务性质，此项
对本公司而言不适用。指标B6.2接获关于产品及服务的投诉数目以及应对方法。综合绩效表现指标B6.3描述与维护及保障知识产权有关的惯例。保护知识产权指标B6.4描述质量检定过程及产品回收程序。力求建精品工程指标B6.5描述消费者数据保障及私隐政策，以及相关执行及监察方法。服务及质量管理
北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注
层面B7：反贪污一般披露
有关防止贿赂、勒索、欺诈及洗黑钱的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
同树廉洁形象指标B7.1
于汇报期内对发行人或其雇员提出并已审结的贪污诉讼案件的数目及诉讼结果。
综合绩效表现指标B7.2描述防范措施及举报程序，以及相关执行及监察方法。同树廉洁形象指标B7.3描述向董事及员工提供的反贪污培训。同树廉洁形象社区层面B8：社区投资一般披露
有关以社区参与来了解营运所在社区需要和确保其业务活动会考虑社区利益的政策。
回馈社会指标B8.1专注贡献范畴（如教育、环境事宜、劳工需求、健康、文化、体育）。回馈社会指标B8.2在专注范畴所动用资源（如金钱或时间）。回馈社会
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北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道以客为上以人为本绿色发展回馈社会
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Beijing North Star Company Limited is delighted to publish its 13
th
Corporate Social Responsibility Report as well as the
th
Environmental, Social and Governance Report. The board of directors and all the directors of the Company warrantthat there are no false records, misleading statements or major omissions in the Report, and they shall be individually andseverally liable for the authenticity, accuracy and completeness of the contents.The purpose of the Report is to present the environmental and social issues related to the sustainable development of theCompany to all stakeholders, so that, they can better understand the Company’s sustainable development philosophy,actions and related performance.The Report is prepared in both simplied Chinese and English. In case of any discrepancy between the two versions, thesimplied Chinese version shall prevail.
ABOUT THE REPORT
The disclosure of the Report conforms to the information disclosure requirements of the Guidelines on EnvironmentalInformation Disclosure of Listed Companies of Shanghai Stock Exchange published by the Shanghai Stock Exchange and“comply or explain”, the information disclosure requirements of ESG, stated in the Environmental, Social and GovernanceReporting Guide under Appendix 27 of the Main Board Listing Rules of the Stock Exchange of Hong Kong Limitedpublished by the Stock Exchange of Hong Kong Limited. The Report was conrmed by the ESG responsible personnel ofthe Company in March 2021 and was approved by the board of directors of the Company.
The issuer should report when the board of directorshas determined the environmental, social andgovernance issues which can signicantly impact theshareholders and other stakeholders.
Related historical key performance indicators shouldbe measurable. The issuer should set targets forreducing its individual impacts (could be actual numbersor directional, proactive statement). This enables theefficiency of the environmental, social and governancepolicies and management system be assessed andverified. Quantitative data also comes with a remark,which describes its purposes and impacts, and providescomparable data when appropriate.
The Company has already provided information onthe standards, methodologies, assumptions andcalculation tools used for the reporting of emissions/energy consumption in “Comprehensive Performance”.
Issuer should use a consistent reporting methods sothat the environmental, social and governance datacan conduct meaningful comparison in the future.
Methodologies adopted by the Company areconsistent with the one used last year and changeshave been explained, if any.
Materiality
Reporting PrinciplesThe Company’s Actions
Quantitative
Consistency
The Report is available in both online and print versions. The online version can be viewed and downloaded at theCompany’s website, Cninfo and HKEXnews. If you would like to request the print version of the Report, or have anyquestions, comments or feedback on the Report, please send an email to northstar@beijingns.com.cn for contacting us.
Conrmation and Approval
Report Acquisition and Feedback
Unless otherwise mentioned, the Report mainly describes the specic policies and performance of the Company in termsof environment, social and sustainable development work in the period of January 1, 2020 to December 31, 2020. Forcontinuity and comparability, some information in the Report shall be extended as needed.
Reporting Period
The reporting organisational boundary of the Report is based on the principle of materiality. Unless otherwise mentioned,the material content of the Report covers Beijing North Star Company Limited and its subsidiaries. The boundary ofenvironmental key performance indicators includes properties held in Beijing by the Company, while the boundary of socialkey performance indicators includes Beijing North Star Company Limited and its subsidiaries.
Reporting Organisational Boundary
The Report is prepared in accordance with the Guidelines on Environmental Information Disclosure of Listed Companiesof Shanghai Stock Exchange published by the Shanghai Stock Exchange and the Environmental, Social and GovernanceReporting Guide under Appendix 27 of the Main Board Listing Rules of the Stock Exchange of Hong Kong Limitedpublished by the Stock Exchange of Hong Kong Limited. The Report follows the reporting principles of Environmental,Social and Governance Reporting Guide related to “materiality”, “quantitative”, “balance” and “consistency”. Please referto the below table to understand how the Company has applied the reporting principles when preparing the Report.
Reporting Guidelines
When preparing for the Report, a professional consultancygroup has assisted the Company to conduct materialityassessment, which identied the related material issuesto Beijing North Star and its key stakeholders. Afterwards,the related information of the material issues havebeen collected and disclosed accordingly in the Report.Moreover, the Company’s board of directors has alreadybeen notied of the results of the materiality assessmentand approved the Report.
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DEFINITIONS
In the Report, unless the context otherwise requires, the following terms shall have the meanings set out below:
“Beijing North Star”, “the Company”Beijing North Star Company Limited“BNSIGC”Beijing North Star Industrial Group Limited Liabilities Company“ESG”Environmental, Social and Governance“the Report”2020 ESG Report of the Company“Reporting Period”, “the Year”from January 1, 2020 to December 31, 2020“SEHK”The Stock Exchange of Hong Kong Limited“SSE”The Shanghai Stock Exchange“Municipal Party Committee”Beijing Municipal Committee of the Communist Party of China“Municipal SASAC”
The State-owned Assets Supervision and Administration Commission ofBeijing Municipal“Municipal Government”Beijing Municipal People's Government“CIFTIS”China International Fair for Trade in Services“Properties held in Beijing”the properties of around 1.2 million m
held by the Company in Beijing“Xin Cheng Property”
Beijing North Star Xin Cheng Property Management Co., Limited of theCompany“Apartment Management Company”Apartment Operation and Management Branch of the Company“Public Facilities Management Company”Public Facilities Management Branch of the Company“Ofce Building Company”Ofce Building Operation and Management Branch of the Company“North Star Exhibition Group”Beijing North Star Convention Group Co., Limited of the Company“NSREG”Beijing North Star Real Estate Group“National Convention Centre”Main Building of the China National Convention Centre of the Company“National Convention Centre Hotel”China National Convention Centre Grand Hotel of the Company“V-Continent Wuzhou”V-Continent Beijing Parkview Wuzhou Hotel of the Company“North Star Continent Hotel”Beijing North Star Continent Grand Hotel of the Group“Beijing International Convention Centre”Beijing International Convention Centre of the Company“InterContinental Beijing”InterContinental Beijing Beichen of the Company“Social Insurances and Housing Fund”
Endowment Insurance, Medical Insurance, Unemployment InsuranceEmployment Injury Insurance, Maternity Insurance and HousingProvident Fund“COVID-19”Coronavirus disease 2019
The year 2020 is the closing year of the 13
th Five-Year Plan and the foundation year of the 14
thFive-Year Plan, and itis also a year for Beijing North Star to work hard and forge ahead on the way of ghting the epidemic and fullling itseconomic and social responsibilities.
THE PREFACE
In this year, in the face of the sudden epidemic of COVID-19, Beijing North Star quickly responded, scientically deployedand rose to the challenge, striving to overcome the impact brought by the epidemic, promoting the resumption of work andproduction under the premise of ensuring the prevention and control of the epidemic, and ensuring that the Company'sbusiness activities returned to normal levels.During the Year, Beijing North Star took the initiative to move forward and bear the heavy burden, and made every effortto serve the capital city, and comprehensively launched four business modules: high-end conference reception services,venue operation and management, exhibition hosting, and industry research and consulting services. During the Year, theCompany successfully completed the task of safeguarding the China International Fair for Trade in Services, propagating"Beijing Service" and "Beijing North Star Standard".During the Year, Beijing North Star insisted to save energy and reduce emssions, rming the job in the construction ofecological civilisation and environmental protection. The Company implemented multiple major renovation projects, andpromoted waste separation in a solid and effective manner to improve environmental performance with practical actions.By the end of the Reporting Period, eight subsidiaries of Beijing North Star had earned the title of "creating a water-savingenterprise", and achieved a waste reduction of 852 tons during the Year, with greenhouse gas emissions dropping by 2,007tons of CO
e compared with the previous year.This year is a year for Beijing North Star to make a new and greater contribution to the battle against poverty and to theoverall prosperity. For the 9
thconsecutive year, the Company donated RMB950,000 to the Beijing Chunmiao CharityFoundation for the relief of orphaned and seriously ill children, enabling more than 330 children to regain their lives, andactively procured products through cooperation with the Beijing Consumer Poverty Alleviation Centre to alleviate poverty,helping to sell RMB6.806 million during the Reporting Period, and the expected results have been achieved.Looking ahead, Beijing North Star will continue to follow the general direction of asset-light operation, new economysupport, low-cost expansion and high-end service industry development, adhering to the consistent principle of maximizingshareholders' value and the corporate mission of serving international interactions and building ideal spaces", and will alsostrive to become a world-class event branded company and a leading compound real estate branded company in China.
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Beijing North Star Company Limited was established on April 2, 1997by Beijing North Star Industrial Group Limited Liabilities Companyand was listed on the SEHK in May 1997. The Company successfullyissued its A-shares and was listed on the SSE in October 2006. Thetotal registered capital of the Company is 3,367,020,000 shares, ofwhich 2,660,000,000 are A-shares, accounting for 79.002% of the totalcapital, and 707,020,000 are H-shares, accounting for 20.998% of thetotal capital.After more than 20 years of development, the Company has built uptwo core businesses, including development properties and investmentproperties (including hotels).The development properties business mainly set foot in Beijing aimingto expand beyond Beijing. In recent years, as the Company continuedto deepen the regional exploration and development in new cities, a
COMPANY OVERVIEW
About the Company
Core Philosophy
multi-level nationwide development layout covering several regions is gradually taking shape, constructing a propertydevelopment system that covers residential units, apartments, villas, ofces and commercial buildings of different classesand features. The development projects are spread in 15 hotspot cities, continuously enhancing both the developmentscale and market share of the Company.The investment properties are led by conventions and exhibitions, actively driving the synergistic development of hotels,offices, apartment and other businesses. The investment properties held and operated by the Company include theChina National Convention Centre, Beijing International Convention Centre, InterContinental Beijing Beichen, North StarV-Continent Beijing Parkview Wuzhou Hotel, Beijing Continental Grand Hotel, National Convention Centre Grand Hotel,Hui Bin Ofces, Hui Xin Ofces, North Star Times Tower, North Star Century Centre, Hui Yuan Apartment, as well asInterContinental Changsha Beichen outside Beijing, with a total area of over 1.27 million m
.While optimising and consolidating traditional properties held, the Company strengthened resources integration andexerted continued efforts on the expansion of new businesses and new technologies of convention and exhibitionindustry relying on North Star Exhibition Group. The Company explores opportunities the development of the upstreamand downstream industries of convention and exhibition, including operation and provision of management servicesfor exhibitions and hotels, convention hosting, convention and exhibition information technology, and convention andexhibition research and development, etc., continuously innovating the light asset operation mode of convention andexhibition and promoting the high-quality development of the Company.Adhering to the principle of maximising shareholders’ value and on a historic mission to “offer service for internationalcommunication” and to “build an ideal space”, the Company continues its great effort to become a world-class eventbranded company and a leading compound real estate branded company in China.
VISION
To become a world-classevent branded company
To become a leadingcompound real estate
branded company
in ChinaCOMMITMENT
Reward shareholders
Dedicate ourselves to
communities
Placed great emphasis on
employees
MISSIONOffer servicefor internationalcommunicationBuild an ideal space
CORE VALUESLoyalty andresponsibilityCo-creation andmutual benet
Development projectscover
key cities in North China,Central China, EastChina, and SouthwestChina, etc.
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As Beijing North Star’s important intangible asset, branding and honour are regarded as the driving force for theCompany’s sustainable development. For a long time, the Company has been highly recognised by the public with itsgood brand image and improving strength.
COMPANY AWARDS
Part of the awards and honours of Beijing North Star Company Limited and its subsidiaries in 2020:
Beijing North Star
Excellent Performance in the 2019Assessment of Energy ConservationTargets and Responsibilities
2020.01
Beijing North Star
Beijing Municipal Commission ofDevelopment and Reform andChaoyang District Commissionof Development and Reform ofBeijing MunicipalityToo 500 Real Estate Developers inChina in 2020-No. 72
2020.03
China Real Estate AssociationTop 10 Real Estate Developers ofComprehensive Development in Chinain 2020
China Real Estate AssociationStar of the Top 100 in China Real EstateIndustry in 2020
China Real Estate Top 10
Research GroupTop 100 Real Estate Enterprise in Chinain 2020- No. 62
China Real Estate Top 10
Research GroupNoteworthy Real Estate Companies ofthe Capital Market in 2020
2020.05
China Real Estate Top 10
Research GroupTop 10 of the SSE-SZSE Listed RealEstate Companies for Investment Valuein 2020
China Real Estate Top 10
Research GroupTop 10 of the SSE-SZSE Listed RealEstate Companies for Wealth CreationAbility in 2020
China Real Estate Top 10
Research GroupChina Real Estate Fashion Awards –Comprehensive Operator of China RealEstate Annual Inuence in 2020
2020.08
Guandian (the second consecutive
years)Top 10 of Leading Brand Valuein Comprehensive Real EstateDevelopment in China – Real EstateEnterprise with ComprehensiveOperations
2020.09
China Real Estate Top 10
Research Group (the consecutive
14th year)Public Partners Bronze Award
2020.11
Beijing Chunmiao Charity
FoundationESG Outstanding Enterprise in 2020
Xindichan (the consecutive 2nd
year)Top 10 Influential Brands for LeadingReal Estate in 2020
2020.12
Beijing Evening News (the
consecutively 5th year)
NSREG
The House and Real Estate Associationof Chengdu Green DevelopmentDemonstration Award
2020.11
Chengdu North StarLuming Mansion
The House and Real EstateAssociation of Cheng DuChengdu Construction Safety andCivilised Site
2020.12
Chengdu Municipal Housing andUrban-rural Development BureauQuality and Safety ManagementServiceTop Ten Quality Mansion Real EstatePhoenix New Media – ifeng.com2020 Hunan Landmark HOPSCA Index
2020.12
Changsha North StarDelta
Hunan Sunshine Metropolis Daily2020 Hunan Influential Paragon RealEstate
Changsha Evening PostAsia Pacific Real Estate Award 2020-2021 China Public Service ConstructionAward
2020.01
Changsha North StarRiver Delta A3 Project
International Property
Media LtdChina Green Building 2-Star
Hunan Housing And Urban And
Rural Construction DepartmentHunan Province Building ConstructionSafety Production StandardisationAssessment “Annual Project AssessmentExcellent Site”
2020.06
Hunan Housing And Urban And
Rural Construction DepartmentHunan Province Building ConstructionQuality Management Standardisation“Annual Project Assessment ExcellentSite”First half of 2020 Changsha City BuildingConstruction Green Site
2020.09Changsha Municipal Housing and
Urban-rural Development BureauLast half of 2020 Changsha City BuildingConstruction Green Site
2020.12National Quality Engineering Award2020.12
Changsha North StarRiver Delta E4 Project
China Association of ConstructionEnterprise ManagementTop 10 Humanity Enterprise2020.12
NSREG Chengdu CityCentre
Phoenix New Media – ifeng.comNingbo Haishu 2020 Annual Real EstateSafety Organisation Award
2020.12
Beichen Mansion inNingbo
Ningbo Haishu District Housing
and Urban-Rural Development
BureauThe Fifth REARD Global Real EstateDesign Award
2020.11
Wuhan Chenfa RealEstate DevelopmentCompany Limited
The Fifth REARD Global Real
Estate Design AwardAnnual Long Term Marketing Award2020.12North Star Central Park
Tencent Advertisement, hn.QQ.
com
Awards
Awards
Awarded
Time
Awarded
Time
Winning Company/Projects
Winning Company/Projects
Granting Authority
Granting Authority
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Changsha City Building ConstructionGreen Site
2020.12
Xiangfu Century E+F2Project
Changsha Municipal Housing andUrban-rural Development Bureau2020 the Fifteenth Annual BestHousing
2020.12
Changsha North StarRiver Delta C2 Area
Jinpan Awards CommitteeAnnual Potential Business Project2020.12
Changsha North StarRiver Delta Joy City
Tencent Hunan
North Star Exhibition GroupGreater China Area Annual MICE Hotel2020.01
InterContinentalBeijing Beichen
Premium TravellerBest Travel Hotel Award2020.05
China Hotel New Power
ConsortiumAsia-Pacific Area Annual BusinessHotel Selection
2020.06DiscoveryThe Best MICE Hotel2020.08EnjoyableTravel magazineThe Best Convention and ExhibitionHotels
2020.11
China Best Hotel Selection
Committee, iyoyo.com, the Best
Fusion Hotel MediaLuxury Business Hotel China Hotel Fashion List Award2020 Best Business Hotel
2020.01
North Star V-ContinentBeijing ParkviewWuzhou Hotel
EnjoyableTravel magazine2019 Best Hotel for Service Excellence
China's Best Hotels Selection
CommitteeBest Hotel in WeChat Direct Marketing2019
Zhiketong2020 Most Profitable Single Hotel inChina's Hotel Industry
2020.12
China hospitality Brand Value
Summit Organising CommitteeWinner of the 2019 Beijing "Health andSafety Cup" Competition
2020.08
National ConventionCentre
Beijing Municipal Federation of
Trade Unions, Beijing Emergency
Management Bureau2019-2020 China Exhibition BrandVenues
2020.12
National Exhibition CommitteeNational Civilisation Unit
Central Spiritual Civilisation
Committee2020 “Safety Production Month”Excellent Organiser Award
2020.11
North Star ContinentHotel, BeijingInternationalConvention Centre
Beijing Emergency Association
Ofce, Beijing Safety Production
Committee Ofce
2020 Trip.com Best Business Hotel2020.12
North Star ContinentHotel
CtripOfce Building Company - 2020 AnnualOffice Building Excellent OperationalCorporate Award
2020.12
Beijing North StarOfce BuildingManagementCompany
Commercial Office Research
CouncilNorth Star Times Tower - 2020 ASORegional Operational Excellence Award
2020.12
North Star TimesTowerManagement Projects Exported by North Star Exhibition GroupAdvanced grass-roots partyorganisation for the prevention andcontrol of the COVID-19 epidemic
2020.03
Ningxia InternationalHall
Autonomous Region
Administration of Institutional
AffairsNingxia Youth Civilisation Organisation2019-2020
2020.12
Ningxia Hui Autonomous Region
Committee of the Communist
Youth League2019 Advanced Unit of ExhibitionIndustry Standardisation
2020.06
HangzhouInternational ExpoCentre
Zhejiang Exhibition Industry
Standardisation Technical
CommitteeTop 10 Branded Exhibition Centres inChina 2019-2020
2020.08
China Exhibition Industry Summit
Organising CommitteeGolden Five Star OutstandingExhibition Venue 2020
2020.09
China international conference
exhibition magazineChina Top Ten Exhibition Venue Award
China international conference
exhibition magazine China
International Exhibition and
Culture Festival Organising
Committee20th Anniversary of the New Century -20 Most Influential Exhibition CentresGolden Finger Award
2020.01Zhuhai InternationalConvention &Exhibition Centre
United Nations World Business
Organisation, China Exhibition
Industry Fair Organising
CommitteeChina's Most Valuable Brand ExhibitionCentre
2020.12
The 13th China Conference
Industry ConferenceGolden Bottle Award 2020 - BestQuality Service Conference Centre
2020.12
Qingdao InternationalConvention Centre
China International Conference
Exhibition MagazineCMIC2020 - MICE Star - China's MostBranded International ConventionCentre
Beijing Culture and Tourism
Bureau, China Convention and
Exhibition SocietyQingdao Tourism LeaderQingdao Tourism Association
Awards
AwardedTime
Winning Company/Projects Granting AuthorityAwards
Awarded
Time
Winning Company/Projects Granting Authority
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To better understand the comments and expectations on the Company’s operation from key stakeholders, Beijing NorthStar established effective communication channels for assessing the issues which should be noticed and handled in thework of corporate sustainability development, which has great signicance to a company’s success.Beijing North Star determines whether the relevant individuals or groups are the Company’s key stakeholders through thefollowing aspects: whether they have invested or will invest in Beijing North Star; whether they have an inuence on thebusiness operation of Beijing North Star; and whether they have interests in or are affected by the business, products andservices of Beijing North Star.At present, the Company's key stakeholders include government and regulators, investors and shareholders, clients,employees, suppliers, media, and the public, etc. To facilitate the effective communication with different stakeholders,the Company has established and adopted various channels and effectively responds to the information requests ofstakeholders.
Stakeholder Communication
Key StakeholdersCommunication Channels
·股东大会 ·公司网站投资者关系专栏·投资者关系热线·
·策略会
·Client service hotline ·Advertisement
Government and
Regulators
Investors andShareholders
Clients
Key StakeholdersCommunication Channels
·Employees interview ·Corporate training
·Employee activities
·Telephone interview ·On-site inspection ·Supplier conferences
Media
The Public
Suppliers·Investor Relations on the official website
·SSE E-interaction·Information disclosure·Strategic meeting
·Client satisfactionsurvey
·Annual general meeting
·Investor relations hotline
·Investor survey·Investor collectivereception day
·Report regularly·Attend conferences·Accept inspection
·Press conferences·Interview
·Promotion mechanism
·Community engagement·Charity
·Poverty alleviation·Advertisement
Employeesand supervision
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CONTRIBUTING TOTHE COMMUNITYBased on the comprehensive analysis of the data and information collected in the survey, Beijing North Star obtainedthe survey results of material topics which are illustrated in the matrix. 15 material topics1 were identified to be mostconcerned by stakeholders who were involved in the survey.
In response to the key stakeholders' information requests, the Report mainly focused on these material topics anddisclosed relevant information accordingly.
Please refer to the bold text as the material topics.
The Company conducted materiality assessment during the Report preparation period to identify BeijingNorth Star stakeholders’ material topics, which determined the key information for disclosure in the Report.
Based on the Company’s own development strategy and business characteristics, the Company has referencedcorporate’s sustainable development related standards and guidelines and took the latest sectoral developmentbackground and trends into considerations. Through online survey, the Company has widely collected some of thestakeholders’ opinions. In the survey, a total of 230 effective questionnaires were collected from the Company’smanagement, employees, government and regulators, investors, clients, suppliers, media and the public. Based on thefeedback of key stakeholders, the Company has conrmed the material topics for the Year’s ESG report.
Materiality Assessment
The Process of Materiality Assessment
Matrix of Beijing North Star 2020 Materiality AssessmentImportance to stakeholders
Importance to Beijing North Star’s business
Client satisfactionCommunity investment andengagement
Supply chain managementEmployee benets andpromotion mechanismEnsuring service quality
Health and safety of clientsLabour standardsCareer development andtraining for employeesOccupational health andsafetyEmployment and employeewelfare
Anti-corruptionFinancial performance andinvestor interestsAnti-competitive behaviourCorporate informationdisclosureSocial and economiccomplianceStakeholders communication
Governance TopicsSocial TopicsGreen ofce and operationGreen buildingGreenhouse gas emissionand managementSolid waste disposal andmanagementWastewater discharge andmanagementExhaust gas emission andmanagementWater use and efciencyEnergy use and efciencyMaterial use and efciencyImpact assessmentand related mitigationmeasures for projectconstruction
Environmental Topics
Identify ESG topicsmost relevant toBeijing North Star
Conduct surveyof materialityassessment
Create materialitymatrix according tothe survey result andidentify the material
topicsReview and confirmthe materiality of theidentified topic
0102
0304
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Company leaders visiting some of the Party members and cadres sent to the community (village)
FIGHTING COVID-19 TOGETHER
Love in Beijing North Star ghting the epidemic together
Blood donation site at Beijing International Convention Centre
In order to reduce the impact of the epidemic on the production and operation of micro,small and medium enterprises (MSMEs), the Municipal Government and the MunicipalSASAC have successively issued policies to promote the sustainable and healthydevelopment of MSMEs. After the introduction of the policy, the Company attachedgreat importance to it and reacted swiftly, resolutely implementing the relevant workrequirements of the Municipal Government and the Municipal SASAC, carrying outvarious rent reduction work in an in-depth and meticulous manner, taking the initiative tohelp MSMEs and making every effort to provide rent reduction to eligible MSMEs, andcompleting the rent reduction for over 1,200 MSMEs during the Reporting Period.
In the wake of the epidemic, blood banks insome parts of the capital were in a state ofemergency. Upon receiving the notice fromthe Municipal SASAC to organise blooddonation during the epidemic preventionperiod, the Company immediately respondedby actively calling on all Party members,League members and staff to take theinitiative and act for love by donating bloodto ensure the supply for blood for emergencyand normal medical use in medicalinstitutions during the epidemic.
Completing the rentreduction for over1,200MSMEs during theReporting Period.
Rent Relief for Micro, Small and Medium Enterprises
Donating Blood to Fight the Epidemic
Communities (villages) are the key defense line for joint prevention and control of theepidemic and for group prevention and control. In accordance with the arrangements ofthe Municipal Party Committee, the Municipal SASAC and the Party Committee of theCompany, the Company sent 17 Party members and cadres to sink into the communities(villages) in Chaoyang District to participate in the epidemic prevention and control work.The members were divided into three working groups, establishing three temporary Partybranches were set up to work in the Anhuibeili neighbourhood in Chaoyang District, Feijiavillage and Dongxindian village in Cuigezhuangxiang Township. In their new "posts", theParty members and cadres did not forget their initial resolution and did not disgrace theirmission, and successfully completed the epidemic prevention tasks.
Joining the Community to ght the Epidemic
Party members and cadres tosink into the communities(villages) in Chaoyang Districtto participate in the epidemicprevention and control work.
In the face of the COVID-19 epidemic, the Company and its subsidiaries insisted that "the epidemic is an order, preventionand control is a responsibility", and rmly put into practice the decisions and deployments of the Central Committee ofthe Party, orderly promoted the resumption of work and production, and ensured that the prevention and control of theepidemic and business development went hand in hand.
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Resuming Normal Work Arrangement
In the face of the erratic epidemic, the Company and its subsidiaries earnestly implemented the spirit of theemergency deployment of Beijing North Star on epidemic prevention and control, and quickly adjusted thefocus of work, strictly implemented the "four-party responsibility" of the local area, units, departments andindividuals respectively. The Company also comprehensively strengthened the epidemic prevention andcontrol measures by requiring all departments and staff of each post to raise their awareness, not to relaxand not to slacken, took epidemic prevention and control as the key work at that moment, and strengthenedtheir responsibility and carried out key inspections on the implementation of prevention and control measuresin the areas under the jurisdiction of the Company.The Company and its subsidiaries disinfect public areas, ofce areas, machine rooms, equipment rooms,toilets and other areas daily. Employees were required to wear masks in their work areas, to have theirtemperature taken twice in a day, and to report the health conditions of family members living with them.The Company strictly implemented various epidemic prevention and control measures such as scanning QRcodes, temperature monitoring and registration for foreign personnel.
National Convention Centre, a subsidiary of the Company, immediately set up an epidemic prevention and controlleadership group and working group, established a prevention and control work system, issued 51 various preventionand control management specialised proposals, plans and procedures, signed 1,902 various responsibility letters, andcompiled a compilation of about 40,000 words of work plans for corporate public health emergencies (COVID-19 related),involving a full range of management initiatives such as services, materials, equipment, personnel and areas, to ensurethat prevention and control work was meticulously in place.
Normalizing Prevention and Control Work
While the epidemic situation was getting under control, Beijing North Star has taken greater determination, safer and morepowerful prevention and control measures to quickly promote the resumption of work and production, gradually repairingthe interim impact of the epidemic on production and operation to ensure that the Company's business activities return tonormal levels.
Employees staying at their posts
COVID-19 testing before resumption of work at Wuhan City CentreChongqing City Centre gaining market recognition
Gradual resumption of work of Jinchen Mansion project in Beijing CityCentre
"Stand-up meeting" of National Convention Centre Outbreak Prevention and Control Working Group
Changsha North Star River Delta and North Star Central Park projects byChangsha City Centre smoothly delivered
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FIGHTING COVID-19
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During the Reporting Period, Beijing North Star, in accordance with the Company'sArticles of Association and the dividend standards and procedures stated in theDividend Distribution Plan for Shareholders, completed the Company's 2019 annualprot distribution, fully safeguarded the asset proceeds and other legitimate rightsand interests of the Company's shareholders.During the Reporting Period, the 2019 Annual General Meeting of the Companyheld on June 16, 2020, has deliberated and approved the 2019 profit distributionplan of the Company. Based on the total capital stock of the Company at the end of2019, 3,367,020,000 shares, the Company paid a cash dividend of RMB0.150 (i.e.including tax) per share to all shareholders. The profit distribution plan has beenimplemented; the dividend distribution of A-shares has been completed on July 3,2020, and the dividend distribution of H-shares has also been completed separately).A total cash dividend of RMB 505,053,000, accounting for 32.86% of the net protattributable to the Company's shareholders in 2019, was distributed.
Total distributioncash dividend in 2020505,053,000RMB
Improving Corporate Governance
Fulfulling Economic DutyInvestors
Beijing North Star deeply understands that scientific, systematic, standardised and professional management helpsenterprises to develop efficiently and healthily, to identify and prevent market risks. Therefore, Beijing North Star isconstantly committed to improving the level of corporate governance. During the Reporting Period, the directors,supervisors and senior management of the Company strengthened their business training and continuously improved theirability to perform their duties by attending courses and learning online in accordance with the regulatory requirementsof the listed regions. During the Reporting Period, the actual status of corporate governance of the Company was incompliance with the requirements of the Company Law of the People's Republic of China, the Code of Governance forListed Companies and the relevant regulations of the China Securities Regulatory Commission.
As a state-owned real estate company which listed on the SSE and theSEHK, Beijing North Star adheres to its consistent principle of maximisingshareholders’ value, safeguarding the legitimate rights and interestsof investors and creditors. The Company attaches great importance tocreating new space for win-win development for its partners. The Companycarefully considers the opinions and suggestions of various parties, andthrough its nancial performance to improve the market’s and investors’recognition about the value of the Company.During the Reporting Period, the Company, in accordance with the StockListing Rules of the Shanghai Stock Exchange, the Rules Governingthe Listing of Securities on the Stock Exchange of Hong Kong Limited,and the Company's Articles of Association and the Administrative Ruleson Information Disclosure, and through hosting domestic and overseasinvestors survey, teleconference, establishing Investor Relations columnon the Company's website as well as dedicated telephone hotline,maintained full interaction and communication with its investors andcreditors. Furthermore, Beijing North Star complied with its obligations ofinformation disclosure under laws and regulations, to protect shareholders'right to know, and fully to safeguard the interests of the investors andcreditors.
Compared to 2019 increased by101,010,600RMB（25%）
32.86%
of the net prot attributed toshareholders of the listedcompanies in 2019
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During the Reporting Period, in order to protect the legitimate rights and interests of Beijing North Star's creditors, theCompany actively maintains information transparency on the payment of interest on its bonds and medium-term notes.The payments of interest on the Company's bonds and medium-term notes in the Year are as follows:
As of December 31, 2020, the above-mentioned interest payments of "14 North Star 02", "19 North Star F1", and "16North Star 01", etc. have been paid in full on schedule. There have been no circumstances under which the Company hasfailed to pay the interest of its current bonds in full and on schedule.In the future, the Company will comprehensively consider policy circumstance, interest rate level, its structure of assetsand liabilities and other factors, in combination of its major business development, to fully utilise the advantages of the"Headquarters Financing" model, for building a diversified financing platform based on traditional bank financing, andconstantly exploring a variety of capital market nancing tools. The Company will, through corporate bonds, medium-termnotes, asset securitisation, and other ways, constantly optimises the Company's capital structure and debt structure, inorder to lay a solid foundation for the sustainable development of the Company and achieve high-quality development.
Creditors
On January 13, 2020,
On April 8, 2020
On April 8, 2020
On June 6, 2020
On November 26, 2020
On January 13, 2020, the Company announced the Announcement on the 2014 Corporate Bond InterestPayment of Beijing North Star Company Limited. The interest payment plan was as follows: the interest rateof the current bond is 5.20%, and the interest paid on each board lot of "14 North Star 02" with a value ofRMB1,000 is RMB52.00 (i.e. including tax); interest payment date was January 20, 2020.
On April 8, 2020, the Company announced the Announcement on the 2020 Interest Payment of 2019 CorporateBonds (Phase I) Privately Placed by Beijing North Star Company Limited. The interest payment plan was asfollows: the interest rate of current bonds is 4.80%, and the interest payment of each board lot of "19 North StarF1" with a value of RMB1,000 is RMB48.00 (i.e. including tax); interest payment date was April 16, 2020.
On April 8, 2020, the Company announced the Announcement on the 2020 Interest Payment of 2016 CorporateBonds (Phase I) Privately Placed by Beijing North Star Company Limited. The interest payment plan was asfollows: the interest rate of current bonds is 4.48%, and the interest payment of each board lot of "16 North Star01" with a value of RMB1,000 is RMB44.80 (i.e. including tax); interest payment date was April 21, 2020.
On June 6, 2020, the Company announced the Announcement on the 2020 Interest Payment of 2019Mediumterm Notes (Phase I) of Beijing North Star Company Limited. The current interest payment plan was asfollows: the interest rate of current bonds is 5.20%; interest payment date was June 28, 2020.
On November 26, 2020, the Company announced the Announcement on the 2020 Interest Payment of 2018Mediumterm Notes (Phase I) of Beijing North Star Company Limited. The current interest payment plan was asfollows: the interest rate of current bonds is 5.65%; interest payment date was December 3, 2020.
To promote the Company’s operational development, the Company promoted the clean Party governance construction,creating an upright development environment, to achieve leapfrog development for Beijing North Star in the newgeneration era.In terms of constructing clean governance and anti-corruption work, Beijing North Star insisted on implementing thespirit of the 5
th Plenary Session of the 19
thCPC Central Committee, according to the Party Committee of the Company's2020 work plan for clean Party governance construction and anti-corruption work and the key work arrangements of theDiscipline Inspection Commission and the Ofce of the Ombudsman in 2020, enhancing the "Four Consciousnesses",firmly establishing the "Four Confidences" and achieving the "Two Maintenances", further enhancing the legal anddisciplinary concepts of Party members and cadres and their awareness of compliance with rules and regulations, andproviding strong political assurance and disciplinary guarantee for the Company's operation and reform and development.The Company strictly compiled with the Criminal Law of the People's Republic of China, the Anti-Money Laundering Lawof the People's Republic of China, the Anti-Unfair Competition Law of the People's Republic of China and other laws andregulations. In terms of system construction, the Company formulated the Year’s Beijing North Star Party Committeeon Further Implementing the Spirit of the Eight Provisions of the Central Government and Correcting the Morale, furtherensuring the Company’s management, person in charge of each ofce and corporate management members to implementthe detailed rules of the Party’s spirit of Eight Provisions by conducting talks and reminders on the problems that are ofan incipient nature and tendency, and dealing with disciplinary issues seriously, and striving to improve the quality andeffectiveness of supervision and discipline.The Company further expands the whistleblowing channels, sets up an online whistleblowing platform and awhistleblowing channel in the OA system, thus building a whistleblowing system based on letters, interviews, telephonecalls, network, and WeChat. At the same time, the Company standardised the management of petition ledger, providedan administrative number to all petitions, clearly stated the content of the petitions, management method, responsiblepersonnel and results. It can achieve dynamic management and ensure a clear and correct record of the ledgers.In the Year, the Company employed 276 clean governance supervisors, held trainings for the supervisors and clearlydefined their responsibilities and supervision content, extending the supervision boundaries to the frontline of thecorporate. Before key nodes such as national holidays, the Company also reminded the employees through notice andinstant messaging software to ensure full coverage supervision of issues such as duty during festivals, managing of theCompany’s vehicles, holiday gifts and hospitality etc.
Integrity and Clean GovernanceThrough monitoring inspectioninterview, it reminded
personsSelectively inspected
corporates' food waste,company vehicles management,stress reduction of grass-rootsemployeestInspected1,957
operational sales invoice
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| 03 | 04 |
a total of
2,279participants
attended lectureson clean governance
participants
visitedclean governance educationbases
distributed
1,331
copies ofclean governance educationmaterialsissued more than
warning education CDs
recommended
books for reading
1,036
participantstaken relevant cleangovernance tests.collected
programmes on the themeof clean governance culture
held a total of
warningeducation conferencesanalysed
cases
extended warning education to the grassroots levelof the enterprise and achieving the comprehensiveeffect of investigating and dealing with
case
warning
areaand governing
region.
“Learning from the case, promoting reform from the case” warning education conference for Company leaders
Carrying out “learning from the case, promoting reform from the case”warning education activitiesCase study
Establishing a warning education work mechanism in which the main leader is responsible,the leader in charge is specifically responsible for inspection, a dedicated person isresponsible for implementation, and all Party members and cadres actively participate, toensure that the warning education work continues to be promoted in depth.Held a warning education conference to inform the Municipal Discipline InspectionCommission about cases of violation of life discipline and the third round of inspectionby the Municipal SASAC to further enhance employees' awareness of cleangovernance and self-discipline.Carrying out the publicity month of the Party style and clean government construction withthe theme of "Sunshine North Star", inviting experts such as the Minister of Propagandaof the Municipal Discipline Inspection Commission and the former Vice President of theChinese Academy of Discipline Inspection and Supervision to hold 3 lectures on cleanParty governance, so as to continuously deepen the education work of the clean Partygovernance.To formulate a three-step warning education case study, utilising the typical example toeducate employees.
In order to promote the publicity and education of the construction of Party conduct and cleangovernance, the Company has launched “learning from the case, promoting reform from the case”warning education activities in depth.
During the Reporting Period, the Company has:During the Reporting Period, the Company's and the subsidiaries have:
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Beijing North Star rmly resists the occurrence of violations of employees' legal rights and human rights in the supplychain and eliminates any illegal activities such as no biding when there should be bidding, dividing the project to preventbiding, or creating fake bidding, bid ridding, collusion bidding, bribery during bidding process etc. All suppliers’ selectionprocedures are in compliance with laws and regulations.
Beijing North Star has integrated the concept ofsustainable development into its supplier managementmechanism and formulated internal policies such asthe Administrative Measure for Supplier Management,Procurement Tender Management Regulations,internal management measures for selective tenderingand other related internal policies. It realisticallyputs the concept of sustainable development intostakeholder management system. The Companyshares environmental and social responsibility risks anddevelopment opportunities with suppliers in businessdevelopment and business process management,jointly identies and monitors risks and opportunities inthe supply chain, and actively promotes an intensiveand efficient business service procurement strategy,which is an important manifestation of the Company'spractice of sustainable development.
Supplier Management
Beijing North Star strictly implements the supplier access and eliminationmechanism, and conducts qualification audits on suppliers in accordancewith the relevant system by means of bidding and selection, including butnot limited to business license, qualication level, service scope, bank credit,performance level, cooperation projects and credit level, etc. A blacklistsystem is implemented for dishonest suppliers. For suppliers who haveestablished cooperative relationships, a full range of supervision and checksare implemented to fundamentally address potential problems or weaklinks in the supply chain and to avoid their associated suppliers from beinginvolved in illegal acts.
As at December 2020,1,239
suppliers haveestablished long-termrelationships with theCompany
Specic measures of the Green Procurement include
Prioritise with the selection of designers and contractors with green building quality during propertydevelopment and construction.
When printing products in a large amount, insist the requirement of using related environmental materials inthe agreement.Purchase energy-saving environmentally friendly LED light bulbs to replace traditional incandescent light bulbsAll takeaway plastic bags, leftover boxes and straws for clients should be replaced by biodegradable eco-friendly products
As at December 2020, the Company adhered to the principle of only letting qualied supplier certication into the supplierpool, strictly gauged the supplier eld inspection and online scoring procedures, and further supplemented and improvedthe pool of the procurement platform for real estate development and renovation projects, partnering with a total of 1,239qualied suppliers in the pool at present. The sources of suppliers include, but are not limited to, internal recommendationsfrom enterprises, self-nominations from suppliers and registration on the external website of the procurement platform.In addition, in line with the low carbon and green development concept, the Company strictly adheres to every aspectof environmental protection management in the supply chain. By specifying the terms and conditions of relevantenvironmental protection requirements and service content in the supplier bidding and selection documents, and statingthat suppliers who can provide relevant environmental protection qualification certificates are preferred, the Companyselects suppliers who meet the Company's green procurement requirements, and at the same time, jointly inspectedand accepted by the demand and inspection departments, thus achieving a win-win situation on promoting economicdevelopment and environmental protection side by side.
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Beijing North Star has a target assessment system for project quality management, implements project qualitymanagement targets at each level every year, continuously increases review efforts, conducts regular quality samplinginspections for all projects under construction, and carries out a three-tier prevention and control system of project self-inspection, City Centre inspection and NSREG assessment before delivery, and can only deliver to clients after theassessment is passed.
Building High-quality Projects
In terms of food safety, the Company's hotels strictly comply with the food safety management system and arrangefor special personnel to inspect and receive food raw materials to ensure quality and expiry dates, and cooperate withthe Food and Drug Administration to conduct sampling and inspection of dishes and leave food samples as required.The hotels also carry out food safety education and training on a regular basis, and comprehensively raises the legaladministrative level of food safety supervisors and their awareness of food safety.The Company's hotels regularly review and evaluate the performance of suppliers according to the existing supplierrating system, which covers the management of HACCP plan management, quality management systems, food storageenvironment, production control, hygiene control and personnel management of suppliers. According to the scoring results,the excellent suppliers are rewarded and the unqualied suppliers are given a deadline for rectication or replacement.
Assist suppliers toestablish quality andsafety managementsystem and improvetheir product quality
Preferentialsigning of nextyear's purchase
increase the quantityof procurement andextend cooperationto the subsidiaries
establish long-termsupply cooperationand a strategicalliances relationship
Main incentive methods implemented according to the supplier score results:
Quality Control of Food Ingredients
Excellence in food service through quality ingredients
All contractors are required to:
Implement quality management system;Implement national mandatory standards;Guarantee the quality standards of the project under construction;Standardise the record of engineering technical data and keep pace with the project progress.
North Star Times interprets quality by data
Case study
Details make quality, craftsmanship makes quality. North Star Times project showed clients the physicalengineering process of the rough part of the project and key parts of the building construction practices,allowing clients to fully understand the project's engineering quality and highlighting the professionallevel of NSREG in engineering quality management.
Groove plastering sampleGroove plastering sample
Internal insulation sample
Plastering sample and construction processdemonstration
Managementassistance
Preferential
cooperation
Expandcooperation
Long-termcooperation
Exhibition of aluminium moulding workmanshipin the North Star Times
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Beichen Mansion in Ningbo Project invites proprietors to “inspect” the construction process qualityCase study
In May 2020, NSREG’s Beichen Mansion in Ningbo held an two-day construction site opening eventcalled “Ingenuity at heart, meticulous and contentment”. This event invited proprietors to conductassessment for binding and hidden construction. On the open day, a workmanship sample displayarea and a physical sample display area were set up on site. Led by the employees, the owners weregiven an in-depth understanding of the project's structure and workmanship details.
Beichen Mansion in Ningbo Project Concentrated Delivery
Staff’s warm and attentive service received proprietors’ approvaland compliments
Attentive and perfection in every details at Beichen Mansion in Ningbo
The Company is conducting the intellectual property protection training
Intellectual property management is closely connected with corporate brand strategy, Beijing North Star attachesgreat importance to the Company's intellectual property rights protection work. During the Reporting Period, BeijingNorth Star actively conducts trademark protection work and uses registered trademarks in the Company’s authorisedscope. At the same time, it voluntarily collects and manages the use of trademark and reports and supports withevidence when others violated Beijing North Star’s trademarks. This can protect the Company’s legal rights andpractically protect the Company’s intangible assets.
Other than that, the Company constantly enhances related management through sharing with employees aboutdifferent practices such as case studies related to industrial intellectual property, strengthening corporate intellectualproperty system construction, signing license agreement and augmenting daily supervision and administration. Thiscan take extra precautions against the potential intellectual property risks and violation.
Protecting Intellectual Property Right
National Convention Centre has become one of the members of Chaoyang DistrictIntellectual Property AllianceIn April 2020, Beijing first intellectual property protection alliance in the exhibition industry –Chaoyang District Intellectual Property Alliance was formally established. National ConventionCentre represented alliance units and exhibition halls to give a speech and participate in theopening ceremony during the kick-off meeting. After the establishment of the alliance, each memberwill present their synergy effects, through strengthening the protection of intellectual property,reforming and innovating a new model for the protection of intellectual property in exhibitionindustry. This can further increase the level of intellectual property protection, strengthen the strikeof intellectual property violation behavior, ensure the implementation of the nation’s intellectualproperty protection strategies and maintain the market in a fair competition order. As one of thekey members, National Convention Centre will carry the responsibility as an alliance unit, furtherenhance exhibition service level, carefully nurture the brand of exhibition service, enhance industrialcollaboration and promote alliance construction.
Beijing rst intellectual property protection alliance for the exhibition industry – National Convention Centre actively participatesin the intellectual property protection of the exhibition industry.
Case study
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安全生产管理
Beijing North Star is always conscious in paying attention to the health andsafety of clients, and has established a sound safety management systemand implemented a saferty responsibility system which responsibility is jointlyshared by both the Party Committee and Management of the Company, inorder to realise the Company’s safety management service functions. TheCompany fully exerted the service function of safety management of theCompany, bearing in mind that "prevention is the main focus, every unit isresponsible, highlighting the key points and guaranteeing safety".The Company has signed the Work Responsibility Agreement of Safety andStability with its subsidiaries. The subsidiaries, in accordance with the workrequirements, has signed responsibility agreements with its subordinatedepartments, teams, individuals together with tenants and labour dispatchservice providers, and has seriously implemented the accountability at eachlevel and achieved signing rates of 100%.Based on the Three-Year Action Plan for Special Rectification of SafetyProduction of BNSIGC, the Company, combined with the actual situation,promoted and implemented the main responsibility of enterprise safetyproduction, hidden danger investigation, construction project safety rectication,re safety rectication, trafc safety rectication and internal safety preventionrectification，adding up to seven specialised actions in depth in total. TheCompany also required all subsidiaries follow the Rectication plan at all levels,rene the plan, and ensure that the responsibilities are in place.
Client satisfaction is the basis for the survival, profitability and sustainable development of theenterprise, and directly affects the brand image of the enterprise. Beijing North Star aims to providequality services to its clients and has established a collaborative service mechanism with upward anddownward linkages to effectively enhance client satisfaction and win-win development with them.During the Reporting Period, the Company strictly complied with relevant laws and regulations inChina, covering but not limited to health and safety, advertising, labelling, privacy matters, methods ofredress, etc. for the provision of products or services. The names of the relevant laws and regulationsthat the Company has complied with during the Reporting Period, as well as a summary of theCompany's compliance with each law and regulation, are set out in the "Legal Compliance" sectionof the Report. In terms of product and service responsibility, the Company employs experienced legaladvisors to provide professional advice and to formulate reasonable and effective solutions for theCompany; in the course of business operations, the Company resolutely combats illegal constructionand sales practices to protect the rights and interests of clients in a practical manner.
Safety Production Management
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National Convention Centre passed the re-evaluation of Beijing's Level 2 safety productionstandardisation
CaseBeijing International Convention Centre won the Excellent Organiser Award for outstandingsafety performance
Case
In order to resume work and production in a scientific, safe and orderly manner, and tosafeguard employees' health and rights, Beijing International Convention Centre activelycarried out emergency promotion in 2020, and won the Excellent Organisation Award fortheir outstanding performance in organizing “Safe Production Month” activity and enhancingemployees’ safety awareness in 2020.
Digitised and Innovated Operation
Emergency rescue drills
Safety Awareness Day
Fire-fighting equipment training
National Convention Centre
In December 2020, National Convention Centre (National Convention Centre Hotel) successfullypassed the on-site evaluation of the re-evaluation of the standardisation of production safetyin Beijing. The review panel unanimously agreed that the standardisation of production safetyin National Convention Centre met the standards and gave full recognition and positivecomments, and issued certificates and medals.
In 2020, many large-scale domestic and international exhibitions were cancelled or postponed due tooutbreak of COVID-19, increasing the operational stress faced by the exhibition industry. While taking intoaccount the prevention and control of the epidemic, the Company gave full play to the aggregation effect ofonline exhibitions, actively promoted the digital integration of the exhibition sector and attempted to broadenthe single offline exhibition service mode to simultaneous online and offline development to enhance userexperience. This initiative has been successfully applied in a series of important exhibition events such asthe CIFTIS.
In addition, the Company strictly implements work requirements of absolute safety for the reception of large-scale meetings and events security work in the security service and large-scale activities. In each receptionof large-scale meetings and event security work, the Company comprehensively understands and mastersthe requirements of the reception tasks in time, conducts analysis and research according to the key issuesand difficult issues, seriously formulates the security work plan and contingency plan, and actively improvesvarious security measures.Service and Quality Management
Fire emergency drills
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Board members of the Company reported to the leaders of SASAC on the preparations for CIFTIS
Exhibition VIP reception team
Brieng on safety and security work plan
Installation and testing of outdoor equipment
Epidemic prevention and protection team in red vests
Excellent service at conference hall
Beijing North Star's security team passed the "exam" of the CIFTIS with high standardsCIFTIS 2020 was held at National Convention Centre and surrounding areas, and a number of unitsunder the Company participated in the reception and security. National Convention Centre not onlytook on the task of managing the main venue, but also an outdoor temporary venue of 70,000 m
forthe rst time. The Company set up a specialised and structured organisation, hired 4,344 personneland formulated 36 relevant work plans, involving 47 contingency plans in 2 categories coveringepidemic prevention, ofce, conference, exhibition, catering, accommodation and operation, etc. Thepreparatory work progressed steadily and all drills were completed on August 25.As the integrated service guarantee unit of major systems such as environment, energy andinformation and communication, Public Facilities Management Company comprehensivelyinvestigated, enhanced the process, united and collaborated, enforced the responsibility, andsuccessfully completed the service guarantee task of the CIFTIS. V-Continent Wuzhou, on thepremise of no oversight in epidemic prevention and control, no accident in safety production, nofailure in equipment and facilities, and no error in service reception, served a total of more thanone hundred rooms in one night, catered 153 guests and 4 conference receptions. ApartmentManagement Company received more than 400 CITFIS staffs and participants coming from 11provinces and municipals, renting out 301 rooms in total. InterContinental Beijing supported NationalConvention Centre by assembling a team of nearly 70 people in just three hours, responsible forcatering service, public area maintenance and on-site coordination, and added a temporary outdoorexhibition area of 70,000 m
for the first time. Throughout CITFIS, all staffs worked together toachieve a ve-star service standard.During CIFTIS, the Company worked all together to ensure the highest quality of service with thestandard of "Excellence and Perfection", and became a role model in the prevention and control ofepidemics at national exhibitions.
Case
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CaseNational Convention Centre promotes smart venue construction to enhance client experience
The catering department of Apartment Management Company arranged catering hygiene management according tothe food and beverage hygiene management regulations issued by the Food and Beverage Department of the MarketSupervision Bureau during the epidemic, and ensured food safety at all levels.
All seating in the public area of the reception and thecatering business area is limited by one seat eachto avoid close contact and communication betweenguests.
Clean and disinfect indoor and outdoor tablesand chairs and the dining environment fourtimes a day.A "one-metre safety line" isset in the waiting area
Place utensils only when guestarrives, and promote the use ofpublic chopsticks
Register incoming clients andrecord their body temperature toensure the safety and health ofguests and restaurant staff.
Catering Hygiene Management
Restauranthygiene
Disinfect restaurant furniture and public equipment twice a day and open
the windows for ventilationExtend the time for disinfecting dishes at high temperatures
Delivery staff wear hygienic protective gear
All staff dine in separately
Kitchen hygiene
Monitor the health of cooksUse disinfectant to wipe kitchen floorsUse UV light to disinfect in the cold meat roomSeparate processing of raw and cooked ingredients using exclusive tools
Ensure the heart of the dish reaches 75°C for 15 seconds
National Convention Centre has greatly improved the venue automation through electronic reporting, BIM(Building Information Modeling) project, online viewing of the venue, and the connection with hotels to theDirect Guest Pass (online shopping mall). The Centre has also optimised its services and enhanced clientexperience by upgrading the exhibition layout, setting up "grid points" in the exhibition area and adoptingdifferentiated entry.National Convention Centre uses cross-border thinking to carry out digital upgrading of venue services,and works with high-quality projects such as CHINAFIT Fitness Conference to actively explore a newmodel of online and ofine exhibition through "cloud exhibition", "cloud forum" and "cloud meeting".
Signing Ceremony for the "Cloud Exhibition" Strategic Cooperation
disinfection of the dining environment
As the epidemic subsided, catering services resumed. The hotels strictly implement epidemic prevention and controlmeasures, by informing the guest about local epidemic situation in a timely manner and asking them to ll in theregistration form truthfully as required by the industry and local authorities. During the guests' stay, hotel staff willtake the guests' temperature twice a day in the morning and evening to acheieve real-time monitoring. A temporaryquarantine observation room is set up at the entrance of the hotel lobby and the entrance of the staff passage incase fever, suspected or conrmed cases are found. The hotels also provide a clean, reassuring and safe diningservice and environment for incoming guests.Dining service guarantee
Cooking
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CaseNSREG Chengdu City Centre successfully delivered housing projects in 2020
During the Reporting Period, Beijing North Star continued toimprove client satisfaction. The client satisfaction of conventionand exhibition, hotel, ofce building, apartment, and real estateprojects caught up with the level of benchmark enterprises of thesame industry, which shows that the Company has been payingclose attention to and optimising the implementation of clientsatisfaction work in recent years.In addition to continuously improving client satisfactionmanagement, during the Reporting Period, Beijing North Starformulated and issued the implementation standards for clientreception services at sales sites and introduced the "mystery guest"inspection mechanism to supervise and improve client service inmultiple dimensions. In terms of client complaint handing, BeijingNorth Star has received a total of 25 clients complaints (includingconvention and exhibition, hotel, office building, apartment, andreal estate projects) as at December 31, 2020. All complaints havebeen communicated with relevant project companies in the firstinstances and responses have been provided.
Client SatisfactionManagement
2020
87.67%
100%
The client satisfaction ofconvention and exhibition,hotel, office building andapartment was
The response and resolutionrate of all kinds of complaintsis
In 2020, NSREG Chengdu City Centre successfully completed the centralised delivery of threehousing projects, namely, Inherit Mansion, Royal Palace of Beijing North Star (with ne decorations)and Nanhu Waft Piedmont of Beijing North Star (Phase III), with the delivery rates of 81%, 70% and90% respectively. Clients were highly satised and there was no incident of client rights defense. Thisachievement set a new benchmark for Chengdu real estate enterprises.
In terms of complaint handling and response, the Company actively responds to client demands, nds and solves thesource of client complaints, sorts out the key points of client complaints, fundamentally improves product and servicequality, in order to prevent the recurrence of similar complaints.Inherit Mansion
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Case
Case
NSREG on protect client data on "cloud platform"
The Company adheres to the client-first standard of conduct and resolutely implements the Implementation Rulesfor Contract Management of Beijing North Star and BNSIGC and the Management Measures for Legal Affairs of theCompany to protect client information and privacy, which are supervised by the supervisors of each subsidiary, andmonitored by the disciplinary committee members and clean governance supervisors respectively. During the ReportingPeriod, the Company did not receive any complaints regarding the disclosure of client information.
Privacy Protection of Client Information
Upgrading cybersecurity
All information systems of NSREG are deployed on professional cloud servers with a level 3 certicationon cybersecurity protection cloud computing platform , with perfect security management measures. Clientdata and information stored in the system are properly managed by a security team consisting of securityintegrators, security operation and maintenance personnel, and security management personnel, andare stored at ve aspects: security physical environment, security communication network, security areaboundary, security computing environment, and security management centre.
InterContinental Changsha upgraded its cybersecurity
A comprehensive upgrade for the hotels’ internalcomputers and servers, and installation of WINDOWSautomatic update tools to ensure that loopholes areundiscoverable to hackers at the software system levelA special cybersecurity scan was conducted on thehotel's office network hardware devices to close therelevant vulnerable ports for devices with cybersecurityloopholes, and to bind the IP and MAC addresses ofthe computers and designate fixed IP addresses forInternet access
In the ofce network of the hotel, unied managementof user permissions through WINDOWS domaincontrol to ensure that all governed users are unableto use USB flash drives and do not have permissionto install software, in order to deny users frominadvertently bringing in external viruses or installingunknown software without permissionOrganise all hotel staff to attend information securityeducation and training to improve information securityawareness and basic skills
The Company has formulated information and cybersecurity management guidelines, data centre emergency responseplans, control information system network information security emergency response plans and other information security-related management systems, and each subsidiary has also formulated the Information Security Management Regulations,the Information and Cybersecurity Emergency Response Plans, the Information Release Approval Systems and otherinformation security-related management systems. The Company and its subsidiaries comply with the mechanism forreporting, handling and analysing information security incidents.
Establish a sound organisational structure for network information security and clarify the corresponding positions, dutiesand powers. In accordance with the security management system of the server room, set up facilities such as serverroom access control and video monitoring, and strictly manage the personnel entering and leaving. Set user accessrights to information systems, encrypt business-sensitive information and control the scope of information dissemination.Sign a letter of responsibility for information security and condentiality with personnel who have the authority to operateclassied information systems, and reasonably allocate system enquiry rights. The system permissions are closed in atimely manner for personnel who leave the service.
Strengthen education and promotion. Conduct regular job training for operation and maintenance staff to respond to anddeal with information and cybersecurity incidents in a timely manner. Organise information security education and trainingfor all employee to cultivate security awareness and good internet habits, such as regular use of anti-virus software forcomputer virus checking and killing. Continuously improve employees' ability to prevent risks to network informationsecurity.
InterContinental Changsha comprehensively upgraded its cybersecurity system in September, which included:
Deepenthe safetyawareness forall employeesEnhancepersonnelmanagement
Establishment
of a soundcybersecuritymanagement
system
Management aspect
Technical aspectThe Company deploys authentication/identication system between internal and external networks and sets up effective security measuresconfiguration; the data centre deploys firewall, intrusion prevention system, abnormal traffic cleaning system, WEB application firewall,database audit system, webpage anti-tampering system, deep security protection system for servers, email security gateway and securityoperation and maintenance monitoring and management platform to enhance the protection of network information security.Strictly implement daily operation status monitoring work and strengthen the inspection of security equipment operation. The system isregularly updated and upgraded to maintain the latest virus database protection. Assign dedicated staff to analyse and process logs ofnetwork operation monitoring and other aspects, and regularly check for violations of security policies. Do early detection and disposal of risksto bring them down to a tolerable level.In accordance with the backup strategy for each system, data backups are performed regularly through the disaster recovery all-in-onemachine, and snapshot backups are made for systems with high recovery time requirements, so that in the event of a failure, the disasterrecovery all-in-one machine can be used to achieve minute-level hosting and rapid recovery of access. Regular recovery tests are conductedon each system to ensure data integrity and correctness. Data encryption is performed on important data.Through technical means, the maintenance modications of servers by operation and maintenance manufacturers and system administratorsare recorded in the form of video and text logs to ensure network and information security from multiple directions and angles and to escortthe level of enterprise information management.
In the face of the increasingly serious and complex cybersecurity situation, Beijing North Star revised their work plan incybersecurity and information technology according to the Cybersecurity Law of the People's Republic of China, the BasicRequirements for Network Security Level Protection of Information Security Technology, the Provisions on TechnicalMeasures for Internet Security Protection, the Management Measures Internet Information Services, the ManagementMeasures for International Cybersecurity Protection of Computer Information Networks, the Regulations of the People'sRepublic of China on the Security of Computer Information Systems Protection Regulations and other relevant regulations.The Company strictly implement the system of responsibility for cybersecurity work, solidly promote the cybersecurityprotection system and capacity building, effectively build a rm company cybersecurity barrier, and continuously createnew opportunities in cybersecurity work.In recent years, the Company and its subsidiaries have continued to improve the network information security protectionsystem including physical security, cybersecurity, system security, application security, data security and securitymanagement.
Strengthening Cyber Security
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Beijing North Star adheres to the "people-oriented" management philosophy, and builds a corporate family with ingenuityand warmth. The Company has always strived to create a warm, caring, safe and harmonious working environment foremployees, and to build a growth platform for employees in multi-angles, so that employees and the Company can growtogether, thereby enhancing corporate cohesion and enhancing employees' sense of belonging.Beijing North Star strictly abides by the relevant laws and regulations in China on compensation and dismissal,recruitment and promotion, working hours, rest periods, equal opportunity, diversity, anti-discrimination, and other benetsand welfare, as well as laws and regulations on preventing child and forced labour. The relevant laws and regulationsthat the Company has complied with during the Reporting Period and the overview of the Company's compliance with thelaws and regulations are listed in "Legal Compliance” section of the Report. The Company has a zero-tolerance attitudetowards the employment of child and forced labour. All candidates must provide legal and valid identication documentsbefore employment to ensure compliance employment. During the Reporting Period, the Company had no cases of illegalemployment, child labor or forced labor. If any cases of child and forced labour are found, the Company will follow therelevant procedures in accordance with the above laws and regulations.The Company has established internal policies and management measures include the Management Measuresof Employees’ Salary, the Management Measures of Training, the Management Measures of Cross-training, theManagement Measures of Recruitment and Allocation, the Management Measures for Technical Talent Studios, theRegulations on Human Resource Information System Management, the Management Measures of Labour Contract,the Management Measures of Performance Appraisal, the Management Measures for Management Level Salary (Trial),the Management Measures (Interim) for Employee Rehiring and the Implementation Measures for Mutual Assistance inMedical Treatment for Retirees with Critical Illness, etc. The Company will update relevant system documents from time totime in accordance with internal procedures and actual conditions.
Improving Talent Management
According to the Management Measures of Labour Contract, Beijing North Star provides to employees:
The Company not only pays various statutoryinsurance for all employees on time and in fullamount but also provides several supplementarybenefits such as the discretionary bonus,supplementary medical treatment and mutualassistance insurance for employees, so as tocomprehensively increase the life security ofemployees and to enhance their sense of securityand satisfaction.
According to the Management Measures of Recruitment and Allocation established by the Company, regardless ofcampus recruitment or social recruitment the Company adheres to the principle of transparent and open talent selection,and in accordance with the recruitment principle of "strict entry and appointment barriers". The Company earnestlyimplements the recruitment process of "transparency in employment standards and standardised recruitment process",respects each applicant while minimizing the risk of enterprise employment. During the Reporting Period, the Companydid not receive any complaints of infringements on the rights and interests of applicants and employees.
Advancing the Talent Strategy
Reasonable salary and people-
oriented benefitsThe working hours are complied with therequirements of national labour lawsAnnual leave, personal leave, sick leave,marriage leave and maternity leave, etc.Performance appraisal, salary adjustment and promotion planPay social insurances and housing fund for employees inaccordance with national and local laws and regulations
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Case
Recruiting Talents in Different Ways
Beijing North Star is committed to safeguarding the rights of employees, respecting and treating employees of differentgenders, ages, religious beliefs, ethnicities, cultural backgrounds, families and health conditions and strives to build a fair,diversied and creative team, which provides a more suitable working environment for each employee. As of December31, 2020, the Company has employed 18 disabled employees.
Achieve Diversity and Inclusion
As of December 31, 2020, the total number of in-service employees of the Company and its subsidiaries is5,690. Detailed employee data has been listed in the report "Comprehensive Performance".
In 2020, Beijing North Star strengthened the introductionof talents to activate the vitality and motivation of thehigh-quality development of state-owned enterprises. Interms of campus recruitment, the Company has alwaysstrengthened its graduate practice platform, leading itssubsidiaries to jointly carry out the 2020-2021 campusrecruitment work- "Chenxing Plan". With the newrecruitment form of "Online + offline", the Company hascarried out online propaganda, campus publicity andresume collection, and planned to introduce more than 100fresh graduates of bachelor’s degree and above in Beijing.In terms of social recruitment, through online recruitmentchannels and headhunting service agencies, we activelycarried out social recruitment for management positionsand high-end professionals. In addition, the Company alsoorganised and participated in various special recruitmentactivities, such as dual elections for poverty alleviationand employment, job fair for key university graduates,etc., with a total of 2 retired college student soldiers and 1graduate from registered poor households. The Companyalso received and resettled military cadres, with a total of2 military cadres, playing a positive role in undertaking thesocial responsibility of state-owned enterprises.
By Gender
By Education Level
By Age Group
By Employment Type
By Employment Category
Male
Tertiary EduactionDiplomaMaster's Degree
or above
Above 50
Female
Seconday EducationDiploma
OtherBachelor'sDegree
30 to 50Below 30
Full time (Long-term contract)
Senior ManagementMiddle ManagementGeneral Management
Full time (Short-term contract)
57%43%
5%
11%
47%
1%
60%
53%
9%
28%
89%
34%26%11%24%
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Beijing North Star strictly follows the established Management Measures of Training and Management Measures ofCross-training, respects and helps each employee to realise their personal value, and constantly builds a perfecttalent training system and reasonable promotion channels to help each employee realise their career developmentblueprint. The Company hopes to improve the professionalism of employees and enhance the overall strength of theCompany through a sound training mechanism.In recent years, the Company has continuously strengthened the national layout of real estate development, as wellas the development of entrusted management and consulting business, and the reception project of major stateaffairs activities. The Company has a large demand for various types of talents, especially professional and seniormanagement talents, and may face the risk of talent shortage in the short term.In response to the above risks, the Company has established a working group for talent management. Throughstrengthening internal selection and training and market-oriented recruitment, the Company has held training coursesfor enterprise leaders and young talents, promoted the construction of high-quality professional leadership personnelteam, selected the excellent and strong talent team; expanded the talent reserve by opening the Exhibition Groupspecialists and the practical talents development of NSREG.
With the rapid expansion of the Company's scale, the number of subsidiaries has increasedsignificantly. In order to integrate corporate governance at all levels into a unified whole and toeffectively enhance the governance efficiency of the Company, the Company organised TrainingCourse II for Directors and Supervisors of the Company and its subsidiaries to enhance their dutiesperformance. The training covered a wide range of topics. The course curriculum closely focuses onthe actual work of the trainees, covering 10 items such as corporate governance, nancial auditing,civil code, and state-owned assets law, totalling 48 hours, effectively promoting the improvement of thecorporate governance level of the subsidiaries.
Training Course II for Directors and Supervisors
Induction training for new graduates in 2020
Sound Vocational Training
The Company actively explores training channels to provide employees with opportunities for self-improvement:
Strengthen the training of technical talents -Focusing on the Company's strategic developmentneeds, the Company builds a platform for the growth of front-line employees and the ability tobecome talents. The Company and Beijing Institute of Technology and Trade Technology ServiceManagement jointly organised online training of Beijing North Star Model (employee) InnovationStudio. The accumulated training hours are 10 hours, and the number of participants is about 200.
Organise induction training for new employees-In order to help new employees quickly integrateinto the Company. Beijing North Star organises induction training for new employees with a three-level training system at the group, enterprise, and department levels. The accumulated traininghours are nearly 200 hours, and the number of participants is about 300.
Organise and carry out professional human resources training -The Company has adopted acombination of online and offline training, and conducted employee file management training,labour dispute mediation training and other human resources professional knowledge improvementtraining by using the "theory + practical operation + case" model.
Carrying out online vocational skills improvement training -During the epidemic, the Companyactively guided companies in accordance with the documents of Notice on Promoting VocationalSkills Upgrading Action "Internet + Vocational Skills Training and Notice on Accurately Supportingthe Stable Employment of Small, Medium and Micro Enterprises in Key Industries. The Companycarried out online vocational skill improvement training to reduce the gathering of peopleduring the epidemic and improve the vocational skill level of workers. The above training hasaccumulated more than 200,000 class hours, and the number of participants is about 3,600.
Case
Carried out Training Course II for Directors and Supervisors of the Company and itssubsidiaries
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During the Reporting Period, 97.29%
of the Company and its subsidiaries’ employees receivedvocational training. Data of employees trained by gender and employee category are shown in“Comprehensive Performance”.
Percentage of employees trained = Employees who took part in training / Number of employees x 100%
Breakdown for employees by gender = Number of male or female employees took part in training / Employees who took partin training
100%
Breakdown for employees by employment category = Number of senior management or middle management or generalemployees took part in training / Employees who took part in training
100%
In order to allow every employee to work in a safe and comfortable environment, the Company continues to maintainequipment and facilities in the ofce and other operating venues, to ensure proper indoor lighting and to maintainair circulation, and to maintain and renovate the hardware facilities in the pantry regularly. The operation sites areequipped with rest rooms, activity rooms, and maternity rooms to meet the needs of employees.The Company attaches great importance to the physical and mental health of employees, regularly organisesemployees to go to medical institutions for physical examinations, improves employee welfare guarantees, andensures that employees can devote themselves to work with a full mental and healthy body. In addition, in order tofurther improve the supplementary medical security system, to enhance the level of medical security for employees,
Caring for Employees
Management of the Company visiting front-line employees who worked hard
and to reduce the medical expenses that retirees need to bear due to majorillnesses, the Company continues to implement the Supplementary MedicalInsurance Programme for Employees and the Implementation Measures forMutual Assistance in Medical Treatment for Retirees with Critical Illness.It is worth mentioning that since the outbreak of the COVID-19 epidemic,the Company has always put the protection of the lives and health ofemployees as a top priority, and has insured all employees with the"COVID19 Medical and Hospitalisation Allowance" group insurance plan.The insurance covers all on- and off-duty employees and temporaryemployees, beneting about 6,900 employees.
Organised a heart-warming hair-cutting activity
Distributed the "Epidemic Prevention and Heart-warmingWelfare Pack"
In February 2020, the labour union of BNSIGC urgently allocated RMB 111,800 of special funds forepidemic prevention and control. All labour union organisations at all levels purchased epidemicprotection supplies and visited front-line employees who stay at their posts as required, and invested atotal of RMB 536,000.
Organised a heart-warming hair-cutting activityto help fight the epidemic. The activity lasted for8 days and provided free hair-cutting servicesto nearly 300 employees in 16 units affiliated toBeijing North Star.
The Company is committed to enhancing employees' sense of belonging and caring for everyemployee. During the Reporting Period, the Company carried out different forms of care activitiesfor employees, which fully demonstrated the humanistic care for frontline employees. Activitiesinclude but are not limited to:
"COVID19 Medical andHospitalisation Allowance"group insurance planbenets about6,900
employees.
Organised and carried out the "CoolerSummer ? Anti-epidemic aid for exams" activity, and timely distributed the“Epidemic Prevention and Heart-warmingWelfare Pack” to more than 100 children ofemployees.
41%59%
By Gender
By Employment Category
10%1%89%
Percentage of trained employees
MaleFemale
SeniorManagement
MiddleManagement
GeneralManagement
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2020Total emission amount of NOxand SOx had a reduction ofapproximately
47.5%
YoY respectively
Pollution Prevention and Control
Beijing North Star always implements the spirit of the central government,attaches great importance to ecological and environmental protectionwork, and shows its "green style" with practical actions. The Companyimplements pollution prevention and control management regulationswhich have already been formulated by the Company, and takespollution prevention and control measures for project management,daily operation of the Company and construction site management, etc.,in order to reduce the impact of its own operation on the environment.By implementing unied standard management in the properties owned bythe Company, the Company moves forward steadily. As of December 31,2020, the pollution discharge permits of the Company and its subsidiarieshave all passed re-inspection, and pollutant discharges have met requiredstandards.
Beijing North Star will never sacrice the ecological environment foreconomic development. During business operation, the Companystrictly abides by relevant laws and regulations on air emissions,wastewater discharge, solid waste treatment, and noise control inChina. The relevant laws and regulations that the Company hascomplied with during the Reporting Period and the overview of theCompany's compliance with the laws and regulations are listed in"Legal Compliance" of the Report.Beijing North Star’s main atmospheric pollution and wastewaterdischarge are from the hotel business. The Company continues tostrengthen relevant industrial management standards, and earnestlyabides by and implements the industrial emission standards such as
Pollution Discharge Management
Temporary storage ofhazardous waste shall be setup, and hazardous waste liquidgenerated in daily operationshall be dealt with by qualiedinstitutions on a regular basis
Entrust the specialisedenvironment appraisalorganisation to carry onthe overall environmentmanagement appraisalregularly every year
Kitchens are equipped withgrease separators; defattedsewage is discharged intothe municipal sewage pipenetwork, and the sludge istreated by qualied institutions
Clean the kitchen fumepuriers, fume hoods and uesevery two months and issuethe emission test reportsStandardisedHotel PollutionControl Policies
Kitchens are equipped with FreshAir Duct (FAD) & Exhausted Duct(EAD) facilities, and complied withoil fume emission standard
the Emission Standards of Oil Fume for the Cooking, the Emission Standards of Beijing Municipality on Air Pollutantsfor Catering Industry, the Integrated Emission Standards of Beijing Municipality on Air Pollutants, the DischargeStandard of Water Pollution, the Measures of Beijing Municipality for Administration of Drainage and the TechnicalGuideline for the Development of National Water Pollutant Discharge Standards (HJ 945.2-2018), etc. The Companyregularly (every two months on average) organises the cleaning of the fume hoods in kitchens, equipment pipes,grease traps and fans, etc., and maintains the kitchen water and smoke hood equipment in a planned way to ensurethe normal operation of the relevant equipment.
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Waste Separation
The development of urban society and economy leads to an increase inurban waste. In order to reduce the production of wastes, Beijing NorthStar makes great efforts to reduce the production of waste throughpractical actions, and actively classies, recycles and reuses the waste.As most of the waste generated in the daily operation of the Companyis from equipment operations and the maintenance of the propertiesowned by the Company, the Company has strengthened the non-hazardous waste management of the properties it owns.In order to implement the newly revised the Regulations of BeijingMunicipal on the Management of Waste Separation, the Company andits subsidiaries actively studied the Action Plan for Domestic WasteClassication in Chaoyang District, and carried out waste classicationaccording to kitchen waste, recyclable, toxic and harmful waste, andother waste so as to achieve the purpose of reducing the total amountof waste.
In response to the problem of food waste disposal, Beijing NorthStar and its subsidiaries actively advocated the "Clear the Plate"campaign and set up reminder posters and signages to promotethe campaign at various catering points. The electronic screen alsodisplayed "Clear the Plate" campaign action tips in promoting frugaldining and opposing waste. “Small portion meal” is also introducedto avoid food waste.The Company's hotels implement dry and wet separation for non-recyclable general waste. For the food waste, special containersare equipped with and the waste is separately stored. In addition,the Company takes the quantity of kitchen waste as an importantreference indicator to measure the quantity of procurement,hoping to reduce the production of kitchen waste from the source.In addition, after dry and wet separation, the general waste iscollected, transported and treated by qualied enterprises.
The Company conducts selection and identification of hazardous waste according to the National Hazardous WasteInventory, The Company selects qualied suppliers that have qualications in the operation, transportation, and disposal ofhazardous waste, for the centralised collection and disposal of hazardous waste. In addition, in order to further strengthenthe control of hazardous waste produced by the Company’s ofce and operation sites and to ensure employees' healthand safety, the Company developed and implemented the Regulations on Hazardous Waste Management. The internalpolicy has strict requirements for separation, storage, recording, and transportation of hazardous waste produced by theCompany during its daily operations.During the Reporting Period, the Company actively promoted energy saving, carbon reduction and green transformation,hence the original high energy consumption lighting systems of its subsidiaries were eliminated, and were replaced withLED energy-saving lamps, resulting in a large number of manufacturing waste lamps and other hazardous wastes. TheCompany strictly implements the established Regulations on Hazardous Waste Management and strictly controls andsupervises the disposal of hazardous waste generated during the transformation period.In addition, some of the Company's hotels adopt the IHG hazardous substances management policy. The hotels determineand carefully manage the isolated storage areas for hazardous substances in the hotels, including cleaning liquid, coating,paint remover, and diluent, thus avoiding potential health and environmental risks and improving the safety of the workingenvironment. The hotels conduct training on risk identication and proper handling procedures for employees who areresponsible for the disposal of hazardous substances. Moreover, each hazardous substance is properly transported anddisposed of by a qualied collection and disposal enterprises.
Through practice, Beijing North Star has implemented the awarenessof environmental protection and efcient use of resources in the dailyoperations of the Company's business segments. The Company’shotels responded more positively to the Catalogue of DisposableProducts Not Allowed in Beijing Hotels, and no longer actively providedthe "six small" supplies such as toothbrushes, combs, bath wipes,razors, nail files, and shoe wipes, and has scientifically configuredwaste separation containers. The Company’s various waste collectionand recycling work have been carried out smoothly and the scope ofrecycling is further expanded. The hotels have separated and reusedthe recyclable waste generated in the guest room. For example, usedtowels of the guest room are dyed and made into rags for public use.The discarded sheets are made into inner pillow bags. The soap,shampoo and shower gel used in the room are used in the laundryroom for cleaning rags, glass. While for plastic products, the Companyhas entrusted a recycling company for centralised recycling and reuse.In addition, the Company's hotels will choose degradable environmental protection products as packaging materials whenpurchasing consumables and do not use excessive packaging products in guest rooms, so as to reduce the generation ofunnecessary non-degradable waste. As the Company's business does not involve the purchase and use of large quantitiesof packaging materials, the use data of packaging materials are not disclosed.
Non-Hazardous Waste Treatment and Management
Practicing Zero Food Waste
Hazardous Waste Treatment and Management
National Convention Centre is equipped with four-
color sorting trash bins
Red toxic and harmful trash cans are set up inpublic areas as mask recycling trash bins
Personnel guiding food waste separation at restaurant
Food waste bin at restaurantPosters in the restaurant advocating "Clear the Plate" campaign
Recycling of used towels in guest rooms
2020Total produced amount ofnon-hazardous waste had adecrease of approximately
35.8%
YoY
while the produced amount ofkitchen waste had a decreaseof approximately
45.4%
YoY
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Case
Case
National Convention Centre pursuing to be a resource-saving enterprise
Active participation in Earth Hour, practicing the concept of green development throughpractical actions
Implementing Energy Saving and Low CarbonIn terms of the use of energy resources, Beijing North Star insists on taking XiJinping Thought on Socialism with Chinese Characteristics for a New Era as itsguide, conscientiously implements the concept of green development, strictlycomplies with the Law of the People's Republic of China on Energy Conservation,the Measures for the Administration of Energy Conservation in Key Energy-using Units, the Measures for Energy Conservation Supervision, the Law of thePeople's Republic of China on Promoting Clean Production, the Circular EconomyPromotion Law of the People's Republic of China and other relevant regulations,and strengthens energy management in conjunction with the internal rules andregulations established by the Company to reduce consumption, reduce lossesand eliminate waste of resources on the basis of ensuring technical feasibility andreasonableness, so as to maximise corporate benets.In order to strengthen the daily energy saving management and to make theenvironmental performance effective, the Company continuously optimises its energymanagement system and conducts monthly statistics on the energy usage of itssubsidiaries, and draws comparative energy consumption curves, using the figuresas a basis to formulate practical environmental solutions. In 1991, the Companyestablished the Energy Conservation Office for Facilities Energy and ResourceManagement to monitor and manage the energy usage of the Company's properties inBeijing.
As a key energy-consuming unit in Beijing, in recent years, the Company has activelyimplemented a series of policies and regulations related to green development of theCentral Committee of the Party, the Municipal Party Committee and the MunicipalGovernment, and continued to carry out the work of "promoting green developmentand building beautiful North Star".In August 2020, according to the requirements of the Notice of the MunicipalDevelopment and Reform Commission and the Municipal Bureau of Statistics onthe Announcement of the List of Key Energy-consuming Units in Beijing in 2020 andthe Related Work, the Company promptly organised the assessment and evaluationof energy-saving targets, supervised and guided all enterprises to comprehensivelysort out the situation of energy management system, comprehensive energyconsumption, energy-saving technical improvement projects and energy-consumingequipment elimination, etc., and the self-study report was compiled and completed.The report was considered by the Municipal Development and Reform Commissionto be "detailed and effective, with steady improvement in energy use efciency" andwas nally rated as "excellent". This is also the 5
thtime since 2015 that the Companyhas been awarded an "excellent" rating in the assessment of energy saving targetsand responsibilities of key energy-using units in the city. The rating has alsoproven that the company has been recognised by all sectors in promoting greendevelopment and undertaking social responsibility.
2020Consumption of naturalgas had a reduction ofapproximately
47.9%
YoYConsumption of purchasedelectricity had a reduction of
28.7%
YoY
The Company was gradedas outstanding in theevaluation of energy-saving target responsibilityof key energy-using unitsin the city for
consecutive times
In order to build a resource-saving enterprise, the National Convention Centre has upgraded the airconditioning unit control system, pump power supply and control system, replacing 2 sets of invertercontrol systems in line with the principle of "green and low-carbon, all-round wellbeing". The originalmore energy-consuming industrial frequency operation of the air conditioning changed to frequencyconversion operation, not only to reduce the impact of wind on the motor and pipeline, but also toimprove the comfort, economy and safety of the operation of the ventilation system. After being putinto operation, the FM air conditioning and ventilation system is expected to save about 324,000kilowatt-hours of electricity per year, reducing enterprise expenditure by about RMB 310,000,effectively achieving the expected effect of saving electricity.
National Convention Centre
National Convention Centre hosted an online "half-facecosplay" during Earth Hour
The Company, including the NationalConvention Centre, V-Continent Wuzhou,Apartment Management Company and OfficeBuilding Company, actively participated in theEarth Hour campaign initiated by WWF andjoined more than 180 countries and regions inthe world to turn off the lights in 2020, takingpractical action to spread the awareness ofenergy saving, environmental protection andlow carbon to more people.
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Water conservation plans
Since the central route of the South-to-North Water Diversion Project was ofcially operated at the end of 2014, the watershortage in the Beijing-Tianjin-Hebei region has been alleviated. Given that most of the properties owned by the Companyare in Beijing, and the Company’s water source in its daily operations was purchased municipal water, the Company didnot face any difculties in sourcing water during the Reporting Period.
Ratio of purchased municipal water towater consumption was100%20202020
Total water consumption hada reduction of
38.7%
YoYDuring the period of epidemic prevention and control, while strictly guarding the safety gate of the epidemic,Beijing North Star took multiple measures to promote the implementation of major renovation projects. Duringthe Reporting Period, the Company successively started the renovation works of the condensate tank of the heat
The subsidiaries have adopted different measures to conserve water in order to promote water recycling.
Upgrading cooling water make-up system
Upgrading make-up water pumps to energy efficient productsElectronic monitoring of the liquid level in the tower
station west of the Public Facilities Management Company and the cooling tower of the Beijing InternationalConference Centre, making full use of the interval between the operation of the epidemic and completing thekey renovation projects in advance during the Reporting Period to release the pressure arising from the conflictbetween normal operation and renovation.Beijing International Convention Centre, a subsidiary of the Company, has been upgraded for the cooling waterreplenishment system, solving the problem of unbalanced water levels in the cooling tower for many yearsand thoroughly improving the phenomenon of overflowing water in the cooling tower, with about 700 tonnes ofcooling water replenishment throughout the cooling season. The cooling water make-up system was upgradedand the make-up water pumps were renewed with energy-saving products and the liquid level in the tower waselectronically monitored to effectively avoid the phenomenon of running and bubbling water.
Creating a Water-Saving EnterpriseAs a municipal state-owned enterprise, the Company has always given priority to water conservation, strictlycontrolling the water consumption targets of each of its enterprises every year, implementing a target responsibilitysystem, decomposing responsibilities to each enterprise and conducting assessments based on the implementationof the targets, vigorously promoting laws and regulations related to water conservation, establishing links withthe Beijing Water Conservation Management Centre and inviting industry experts to conduct training sessions.The Company actively implements water conservation targets in its day-to-day operations, shoulders its socialresponsibility and takes practical action to promote the construction of a water-saving society.The Company has been working on "Creating a Water-saving Enterprise" by evaluating the water consumption and waterindicators of each subsidiary, as well as carrying out "water balance" tests on water system and etc. Since 2010, eightsubsidiaries of the Company, including the National Convention Centre, Intercontinental Beijing, Ofce Building Company,Apartment Management Company, Beijing International Convention Centre, V-Continent Wuzhou and Public FacilitiesManagement Company, have successively completed the work of "creating water-saving enterprises" and received theawards of "Creating a Water-saving Enterprise" issued by the Beijing Water Authority.
National Convention Centre has used municipal water on a large scale in areas such aswashrooms and landscaping, not only to save water but also to reduce water costs.The Apartment Management Company replaced the ush toilets and shower xtures in morethan 1,400 rooms with water-saving appliances, saving water at the source.
Case
The Ofce Building Company vigorously promoted the concept of water conservation in theprocess of soliciting tenants and organising exhibitions, and carried out publicity on the priorityof water conservation through publicity boards to guide clients to establish the concept of waterconservation.
The Beijing International Conference Centre and V-Continent Wuzhou have set up their ownwater treatment system, which treats domestic water through a process of sedimentation,ltration and disinfection before using it to ush toilets, achieving a 98% utilisation rate, close tofull recycling.
The Public Facilities Management Company has established septic tanks at three outfalls toprovide strong support for municipal treatment of sewage.
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Upgrading the Asian Games Village’s environment
Case
Case
North Star Luming Mansion won the Chengdu Real Estate Green DevelopmentDemonstration Award
In order to better enhance the service and reception of the Asian Games Village and to rene the overalllandscape of the Central Garden, in May 2020, Public Facilities Management Company carried out therenovation project of the North Garden of the Central Garden. The renovation project aimed to rene theoverall landscape of the Central Garden through greening, road, water, micro-terrain and antique pavilionrenovation in the garden, forming the effect of unified style and distinctive features of the North andSouth Gardens.
The Company earnestly implements the requirements of the People’s Republic of China and the Municipal Governmenton environmental protection, including but not limited to dust mitigation and treatment releted standards, regulations anddocuments, actively completes various environmental protection tasks assigned by the superior units, and mitigates theimpact of project construction on the surrounding environment by formulating and unifying relevant internal managementpolicies and measures.The Company introduces the concept of green building in the development and operation of properties and refers to thegreen building and related sustainable development standards during the process of design, construction and operation.In most of the newly developed properties, the Company chooses to use energy-saving and environment-friendly buildingmaterials. The construction of all newly built projects in Beijing refers to the Standard of Beijing Residential BuildingEnergy-Saving Design (DB/J11-602-2006) and the Standard for Green Building Evaluation (GB/T50378-2014).
Environmentally Friendly Construction
North Star Luming Mansion
Fine decoration of North Star Luming Mansion
Green area in Asian Games Village
The North Star Luming Mansion projectwas awarded the "Green DevelopmentDemonstration Award" in the Chengdu RealEstate Green Development Selection firstorganised by Chengdu Housing Association.Through the application of special designin nine aspects, including saving landresources, optimising building layout, savingbuilding materials, adopting energy-savingequipment, using non-traditional water sources,adopting water-saving equipment, landscapeconfiguration, BIM technology and assemblytechnology, the project has achieved the goal ofgreen and sustainable development by utilisingrenewable resources, reducing pollution andenergy consumption.
Pursuing Green Building and TechnologyBeijng North Star is well aware of the great responsibility of ecological environmental protection and the long wayto go for the construction of ecological civilization. While practicing sustainable development, Beijing North Star,according toXi Jinping's Thought of Ecological Civilization, fully promoted energy saving and emission reduction andgreen transformation of the Company and its subsidiaries, built green production and lifestyle, provided a strongsupport for green economic transformation and sustainable development. The Company internally developed relevantmanagement rules and regulations, which clearly require the Company through the research and development ofgreen building and in the process of operation to publicise the concept of environmental protection principles ofgreen development and ecological priority to ensure the harmony betweeneconomic development and ecologicalenvironment.
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Adapting to Climate ChangeUnder global climate change, the frequency and intensity of disasters such as floods and heavy rainfall haveincreased, and the likelihood of major extreme weather and climate events has risen, which could easily have asignificant impact on the Company's power supply, water supply and drainage. This summer, since the start ofthe ood season, the Asian Games Village area has been challenged by two heavy rainfall events. In accordancewith the requirements of the Notice on Safety Work in Summer Flood Season 2020 issued by the Company, PublicFacilities Management Company responded calmly and activated the ood prevention plan in a timely manner duringthe heavy rainfall period, and the General Dispatch Ofce, Environmental Management Department and SecurityDepartment of the Company jointly activated the joint mechanism of the drainage and maintenance departments inthe Asian Games Village area. There were no casualties or damages caused to the properties.The Company's V-Continent Wuzhou was equipped with three submersible pumps and 50 bags of flood controlsandbags for the ood season this year, and established an inventory account of ood control and rescue materials.In addition, the hotel also organised a ood prevention and emergency plan drill and made timely rectication for theproblems in the drill.In the future, Beijing North Star will actively identify the impact of climate change on the Company and its subsidiariesas well as formulate adaptation countermeasures to improve the ability to defend against natural disasters, andactively prepare each subsidiary with strategies to cope with climate change.
Daily energy saving programmes suggested by the subsidiaries of the Company:
Give priority to the purchase of energy-efficient, material-saving, low carbon and plain packagingproducts
Strengthen the classied collection and recycling of used electronic products and household waste andscrap old desktop computers according to relevant regulationsStrictly control indoor air-conditioning settings in summer and winterInstallation of centralised water supply in ofce areas, less bottled water and less use of disposableproducts
Prohibit the use of energy-intensive electrical appliances in the ofce areas to save energy, switch offlights, computers, printers and other power when everyone gets off workPromote electronic and paperless ofce, reduce the number of printed documents and materials, anduse OA platform to achieve data information network connectivity and data information resourcessharing
Completed the furnace renovation, renewing all 8 fuel-red furnaces located in the East andWest Station Apartments of the Public Facilities Management Company to gas-red furnacesfuelled by clean energy, which not only improved thermal efciency but also reduced harmfulemissions by an estimated 48%.In the renovation project of the 2
nd-13thoors of the Asian Games Village Hotel, all the originalnon-energy-saving products were replaced with a total of 6,800 metres of LED energy-savinglight strips; 396 windows were replaced with double-layer hollow glass made of broken-bridgealuminium; all the old pipes of water supply, drainage, heating and air conditioning werereplaced; and new rock wool materials were used for the internal insulation of the facade.In order to solve the problem of running and dripping caused by the ageing of the system, partof the domestic hot and cold water, heating and air-conditioning pipelines in the western part ofthe at were renewed and the pipelines were insulated, with a total of 480 metres of pipelinesbeing renewed.The exterior windows of the marketing centre of Block C were renovated with double-layer hollowglass made of break-bridge aluminium, which has good heat insulation and heat preservation effect,reducing cold radiation and saving energy consumption.Established a valid inventory list in accordance with the requirements of the Notice on theEnergy Conservation Monitoring Work of Beijing Development and Reform Commissionfor Beijing North Star in 2020, collected and provided relevant information efficiently andaccurately, and gradually included the eliminated equipment in the annual renovation plan asrequired by the Company.According to the requirements of the Beijing Energy Conservation Supervision Brigade, theapartment's existing List of High Energy-Consuming and Outdated Mechanical and ElectricalEquipment (Products) to be Phased Out (Batches I, II, III and IV) included equipment of 20KWand above to be phased out; 2 sets of energy-saving dry-type transformers were renewedand the renewal of 2 transformers in Block L were included in the Apartment ManagementCompany's 2021 Project Plan for the Improvement and Expansion of Held Assets; 4 sets ofmotors for air supply and smoke exhaust fans in the underground garage were removed.
In terms of green ofce, in May 2020, the Public Facilities Management Company issued the Notice on the Issuanceof the Work Plan of the North Star Utility Management Branch on "Living a Tight Life", which clearly put forward theimplementation rules on green ofce, paper use, no-paper and optimisation of equipment and facilities operationefficiency. The circular clearly sets out the rules for implementing green office, paper usage, paperlessness andoptimising the operational efciency of equipment and facilities, so as to achieve the dual objectives of energy savingand cost reduction. The Company hopes that through the guidance of daily environmental protection behaviours andconcepts, the awareness of energy saving and low carbon will be rooted in the hearts of every employee.
Green Ofce and Environmentally Friendly Operation
Apartment Management Company promoted green renovation
Case
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Donated RMB
1.5
million to povertyalleviationprojects
Constructed
rearingfarms
Helped sellingpovertyalleviatingproducts of RMB
6.806
millionProvided
specializedposts to poorhouseholds forpoverty alleviation
The year 2020 is the closing year of the poverty alleviation campaign.In accordance with the specific requirements of the Municipal PartyCommittee, the Municipal Government and the Party Committee of theMunicipal State-owned Assets Supervision and Administration Commissionon precise assistance work, the Company implemented assistancemeasures through various aspects, such as Party building, consumptionassistance and employment assistance, to achieve "blood building"development for the recipient areas and accelerate the pace of povertyalleviation.The Company took consumption poverty alleviation as a grip and activelyprocured products for poverty alleviation through cooperation with theBeijing Double Creation Centre for Consumption Poverty Alleviation, helpingto sell RMB6,806,000 during the Reporting Period, realising industrialpoverty alleviation through consumption poverty alleviation.In terms of charity, Beijing North Star donated RMB1.5 million to thePeople's Government of Chicheng County, Zhangjiakou Municipal, HebeiProvince, to support the development of Chicheng County's rearing industryand established industrial poverty alleviation workshops to help rearersachieve centralised rearing in the farms, with the industrial income directlydriving Chicheng County's poor households to increase their income.The project invested in the construction of 17 centralised farms and hasprovided 170 special posts for poor households, helping Chicheng Countyto complete the annual task of poverty alleviation ahead of schedule and toachieve poverty elimination.
Supporting Poverty Alleviation
CONTRIBUTINGTO THECOMMUNITY
Since its establishment, BeijingNorth Star has always adhered tothe tradition of public welfare andactively practiced social responsibility.Currently, the Company's main formsof participation in social welfare includethe implementation of precise povertyalleviation and public charity donations.
The "one enterprise, one village" twinning support work has achieved the expected results, and the industrialsupport work in Baihutou Village has been carried out smoothly as planned. The "Breathing Yard - Taste Garden"Bed and Breakfast House (B&Bs) has been officially put into operation. In order to standardise the operation ofBaihutou Village B&Bs, the Company has taken advantage of its industry and formed a professional team to carryout "Teaching in the Village", going to Baihutou Village to conduct skills training, teaching and providing practicalguidance on Chinese table setting and service, room bed making and hygiene and cleaning procedures, andChinese cooking dishes production, so that villagers can learn star-rated services and standards at their doorstep.The training enabled the villagers to learn star services and standards at home, and effectively improve the level ofhospitality services in Baihutou Village.
Chinese food presentation at the "Teaching in the Village" eventRoom bed making training at the "Teaching in the Village" event
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A seminar on low income support in Baihu Tou VillageCase study
Precise Poverty Alleviation Team Meeting at Baihutou Village
Company leaders and support team visit low-income households
Received a banner of praise
The Beijing Chunmiao Charity Foundation awarded theCompany a bronze medal as a charity partner
In order to solidly promote the work of poverty alleviation, the Company's leaders and membersof the Precise Poverty Alleviation Team went to Baihutou village to carry out a low-incomesupport forum. At the meeting, the leaders of Zaitang Town Government and Baihutou Villageexpressed their gratitude on behalf of the whole village and presented a banner to North Star forits assistance work, praising Beijing North Star for "helping the poor and promoting a peaceful andhappy life, and injecting funds to help the development of the mountain village".
Charity is all in the heart, but also in the deeds. The Company will uphold the core values of loyalty and commoncreation and beauty, and continue to devote ourselves to public welfare with love and action to fulfil the socialresponsibility.
Since 2012, the Company has been working with the BeijingChunmiao Charity Foundation for eight consecutive years tohelp orphaned and seriously ill children, contributing to thedevelopment of public welfare. In the past eight years, the BeijingNorth Star-Chunmiao Foundation has provided medical fundingof nearly RMB 8 million for children with serious illnesses, poorfamilies and critically ill premature babies, helping more than 330children receive timely treatment and regain their lives.In November 2020, during the first "Caring for the HealthyGrowth of Premature Children in China" Development Forum,Beijing North Star handed over the 9th installment of RMB950,000 to the Beijing Chunmiao Charity Foundation to fundthe "Chunmiao Children Care Centre" to carry out child careservices.
Supporting “Chunmiao”
Li Weidong, Chairman of the Company, said that underthe strong leadership of the Municipal Party Committee,the Municipal Government and the Municipal SASAC,Beijing North Star will continue to keep its originalintention and mission in mind, practice the socialresponsibility of state-owned enterprises, strengthenthe cooperation with the two committees of BaihutouVillage, resolutely implement the tasks of precise povertyalleviation, make every effort to help Baihutou Village toget rid of low income steadily, benet the whole villageand low-income people, and contribute to winning thebattle against poverty and achieving overall prosperity.
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All the statistical and calculation methods used in the Report are annotated. Some data and indicators of previousyears have been listed out. Unless otherwise stated, the data provided in this section are the aggregate data of thecorresponding year or the data of December 31 of the corresponding year. The data related to "Green Development"chapter mainly comes from the Company's properties held in Beijing (i.e., including but not limited to apartments,ofce buildings, the main building of National Convention Centre, National Convention Centre Grand Hotel, North StarV-Continent Beijing Parkview Wuzhou Hotel, Beijing Continental Grand Hotel, Beijing International Convention Centre,and InterContinental Beijing Beichen). "N/A" in each list indicates the year in which the relevant data is not disclosed orcounted, or the data is not available for comparison.
Quality of Product and ServiceProduct and service performance:
The calculation of this scope includes the emissions from gas stoves and boilers of the Company’s property holding projects in Beijing as of 2020.The calculation method of air pollutant emissions was referred from the Manual for Urban Sources of Pollution Coefcient in the Second NationalCensus published by the State Council of the People's Republic of China and the Reply on the Emission Coefcient of Sulfur Dioxide from GasFacilities (Natural Gas Used in Municipal Pipelines) in Beijing published by the former Ministry of Environmental Protection of the People's Republicof China.
COMPREHENSIVE PERFORMANCE
RULE OF MANAGEMENT
CLIENT ORIENTED
Governance PerformancePrevention of bribery and corruption:
Indicator202020192018Number of cases involvedbribery, extortion, fraudand money laundering
Indicators202020192018
Number of lawsuits in which products and
services are suspected of having safety
and health problem
Number of lawsuits in which productsand services are suspected of infringing
intellectual property rights
Number of complaints about leaking
clients’ information
Clients’ satisfaction (%)
87.6793.10N/A
EmissionsAtmospheric pollutant emissions
:
GREEN DEVELOPMENT
Indicators202020192018
NOx (tonne)2.805.325.99
SOx (tonne)0.0140.0260.029
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Non-hazardous waste:
Emission and discharge compliance:
Hazardous waste
:
Indicators202020192018Total non-hazardous waste
produced (kg)
1,525,4692,377,5155,034,858Kitchen waste (kg)954,2511,749,8523,138,443General waste (kg)571,218627,6631,896,415Total non-hazardous wasteproduced per m
of oor area(kg)
1.862.896.13Legally disposal rate of non-
hazardous waste (%)
100100100
Indicator202020192018
Number of cases involving illegal emission
and
Indicators202020192018Total hazardous waste produced
(kg)
4,370
1,9242,627Fluorescent tube contained
mercury (kg)
3,3957351,434Electronic waste (kg)446404468Used battery (kg)255564261Used cartridge (kg)275221464Waste oil for cleaning air-conditioning system (kg)
Total hazardous waste producedper m
of oor area (kg)
0.00530.00230.0032Legally disposal rate of hazardous
waste (%)
100100100
Greenhouse gas (GHG) emissions
:
Indicators202020192018GHG emissions (tonne CO
eq)57,447
68,92644,534Direct emissions (Scope 1) (tonne CO
eq)7281,3301,432Indirect emissions (Scope 2) (tonne CO
eq)
56,72067,59843.160Emission reduced by held trees (tonne CO
eq)124Total GHG emissions per m
of oor area(tonne CO
eq)
0.06990.08390.0525
The calculation method of GHG emissions was referred from the Carbon Dioxide Emission Accounting and Reporting Guidelines forEnterprises in Beijing published by Beijing Municipal Bureau of Ecology and Environment, the China Regional Grid Baseline EmissionFactor for Emission Reduction Project in 2017 published by the Ministry of Ecology and Environment of People’s Republic of China, andthe Greenhouse Gas Protocol: a Corporate Accounting and Reporting Standard published by WRI and WBCSD. The scope of direct GHGemissions of the Company in 2020 includes usage of motor vehicles, gas stoves and boilers, and the scope of indirect GHG emissionsincludes purchased electricity and heat consumption.The greenhouse gas emission in 2020 is signicantly lower than that in 2019 due to the impact of epidemic situation and remarkable effectof energy conservation and carbon reduction. The calculation scope of greenhouse gas in 2020 and 2019 is expanded on the basis of2018, and the new calculation contents include the direct emission of greenhouse gas caused by the use of motor vehicles and the indirectemission of greenhouse gas caused by the use of purchased heat. Therefore, the greenhouse gas emission in 2020 and 2019 disclosed inthis report is higher than that in 2018.The calculation method and relevant emission coefcient of indirect emissions in 2020 are adjusted according to the 2015 national gridaverage emission factor mentioned in Circular on formulating an emission monitoring plan & 2018 carbon emission reporting and vericationissued by the Ministry of Ecology and Environment of the People's Republic of China in January 2019. The data of 2018 and 2019 have beenrecalculated.
For relevant data conversion, the Company calculated according to the average quality of different waste.During the Reporting Period, the company actively promoted green transformation, eliminated the original high energy consumptionlighting systems of its subsidiaries, and replaced LED energy-saving lamps, resulting in a large number of manufacturing waste lampsand other hazardous wastes.
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CONTRIBUTING TOTHE COMMUNITYMitigate Natural and Environmental ImpactsWaste recycled and reused:
Indicators202020192018Glass (kg)
9,303102,57016,183Plastic (kg)7,803102,70135,105Discarded towel (piece)30,80634,62561,454
Used soap (kg)1,7743,9362,591Used toothbrush (piece)124,695333,000299,639
Greening environment:
Environmental protection compliance:
Indicators202020192018Held trees with heightabove or equal to 5 meters
4894173
Indicator202020192018
Number of cases involving
damage to the naturalenvironment
Water Consumption:
Indicators202020192018
Total water consumption (m
)601,844
981,7021,051,353Percentage of purchased municipal
water (%)
100100100Total water consumed per m
of oorarea (m
)
0.731.201.28
Wastewater discharge (m
)553,696903,166967,245
Use of ResourcesEnergy consumption
:
Indicators202020192018Total energy consumption (MWh)115,109148,541152,058Purchased electricity (MWh)44,36362,19270,655Natural gas (MWh)2,8825,5376,279
Petrol (MWh)310481474Diesel (MWh)288381282Purchased heat (MWh)67,26679,95074,368Total energy consumed per m
of oor
area (MWh)
0.140.18080.1850
The scope of calculation includes the total resources consumption of the Company’s property holding projects in Beijing. Energyconsumption data was based on the amount of purchased electricity and fuels consumed and the relevant conversion factors providedby the International Energy Agency.
。The decrease of total water consumption in 2020 is mainly due to the company's active promotion of green transformation and variouswater-saving measures during the Reporting Period, as well as the decrease of conference and exhibition activities, hotel occupancyrate, office building and apartment rental rate held by its subsidiaries due to the impact of the epidemic. For specific water-savingmeasures, please refer to the chapter of "creating water-saving enterprises".The discharged is domestic wastewater.
The sharp decrease of glass recycling in 2020 is mainly due to the fact that the company's hotels and conference centres and otherenterprises have carried out ?oor decoration and replacement of cups and other conference supplies in 2019, resulting in the increase ofglass recycling in 2019. However, they have not carried out decoration or replacement in this Reporting Period, and the amount of incomingclients has dropped, resulting in the decrease of glass product used and recycling.
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Indicators2020
Percentage of trained employees (%)
97.29
By gender
Male (%)58.69Female (%)41.31
By employee category
Senior management (%)1.35Middle management (%)9.58
General employee (%)89.07
Training hours per capita
By genderMale78.22
Female49.44
By employee categorySenior management176.99Middle management24.95General employee62.53Remuneration:
Training and development:
Employee turnover
:
Indicators202020192018
Ratio of basic salary and remuneration of female employees to male employeesManagement
1.01.01.0General employees
1.01.01.0
Indicators202020192018
By genderMale（%）
7.815.5N/AFemale（%）
10.123.3N/A
By age groupAbove 50（%）
16.59.1N/A30 to 50（%）
5.88.9N/ABelow 30（%）
2.834.2N/A
EmploymentEmployee structure:
PEOPLE ORIENTED
Indicators202020192018
Total number of employees5,6905,8525,167
By gender
Male3,2493,4033,046Female2,4412,4492,121
By educational backgroundMaster’s Degree and above302290230Bachelor’s Degree1,9121,8341,504Tertiary education diploma1,4901,5551,334Secondary education
diploma
630593593Others1,3561,5801,506
By age groupAbove 5064961653130 to 503,4353,3442,813Below 301,6061,8921,823
By employee categorySenior management75N/AN/AMiddle management532N/AN/A
General employee5,083N/AN/A
By geographical regionMainland China5,690N/AN/A
The turnover includes the dismissal of employees, the voluntary resignation of employees, and the employee transfer within Beijing North Star.Percentage of employees trained = Employees who took part in training / Number of employees x100%Breakdown for employees by gender = Number of male or female employees took part in training / Employees who took part in training x100%Breakdown for employees by employment category = Number of senior management or middle management or general employees took part intraining / Employees who took part in training x100%
15 16 17 18
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CONTRIBUTING TOTHE COMMUNITYOccupational Health and SafetyEmployees’ health and safety:
Targeted poverty alleviation:
Community InvestmentCharity：
Indicators20192018Work-related fatalities (case)000Number of reportable work injury1810Injury rate (per 200,000 hours work)0.3150.0170
Occupational disease rate (%)000Number of lost day due to work-
related injury
78130
Indicators202020192018
Money invested in the povertyalleviation work (RMB’000)
9,679
8,875212Of which: Industrial poverty
alleviation products RMB('000)
1,500N/AN/A Of which: Helping to sell povertyalleviation products RMB('000)
6,806N/AN/AThe number of registered poor
household helped
191N/AN/ANumber of vocational skills training
(Person/times)
35N/AN/A
Indicators202020192018Amount of community/charityinvestment (RMB’000)
950950950Accumulative number of helpedchildren with congenital diseases
330283265
The number of reportable work injury in 2020 and the number of days lost due to work-related injuries have expanded the scope of data collectioncompared to 2019, resulting in an increase in the number.The amount of investment includes the funds invested in poverty alleviation projects and the funds converted from materials.
CONTRIBUTING TO COMMUNITY
The operation of Beijing North Star is in compliance with laws and regulations. The laws and regulations that theCompany has complied with include but not limited to the contents listed herein.LEGAL COMPLIANCE
The laws and regulations corresponding to the ESGReporting Guide
Compliance of the CompanyA. EnvironmentalAspect A1: EmissionsEnvironmental Protection Law of the People's Republicof ChinaAtmospheric Pollution Prevention and Control Law ofthe People's Republic of ChinaLaw of the People's Republic of China on PromotingClean ProductionCircular Economy Promotion Law of the People'sRepublic of ChinaEnvironmental Protection Tax Law of the People'sRepublic of ChinaRegulation on the Implementation of the EnvironmentalProtection Tax Law of the People's Republic of ChinaLaw of the People's Republic of China on Preventionand Control of Water PollutionLaw of the People's Republic of China on thePrevention and Control of Environmental Pollution bySolid WastesLaw of the People's Republic of China on Preventionand Control of Pollution from Environmental NoiseLaw of the People's Republic of China on EnergyConservationMeasures for the Management of Energy Conservationin Key Energy-using UnitsThe Energy Conservation Inspection Scheme
During the Reporting Period, the Company did not
violate any laws and regulations related to air emissions,
the discharges into water and land, the generation of
hazardous and non-hazardous waste and the control of
noise listed in this chapter.
B. SocialAspect B1: EmploymentLabour Law of the People's Republic of ChinaLabour Contract Law of the People's Republic of ChinaRegulation on the Implementation of the EmploymentContract Law of the People's Republic of ChinaSocial Insurance Law of the People’s Republic of ChinaLaw of the People's Republic of China on the Protection ofMinorsLaw of the People's Republic of China on the Protection ofWomen's Rights and InterestsProvisions on the Prohibition of Using Child LabourLaw of the People's Republic of China on the Protection ofDisabled Persons
During the Reporting Period, the Company did not
violate any laws and regulations related to compensation
and dismissal, recruitment and promotion, working
hours, rest periods, equal opportunity, diversity, anti-
discrimination, and other benefits and welfare listed in
this chapter.
20201
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CONTRIBUTING TOTHE COMMUNITYThe laws and regulations corresponding to the ESGReporting Guide
Compliance of the CompanyB. SocialAspect B2: Health and Safety
Production Safety Law of the People's Republic of ChinaFire Protection Law of the People's Republic of ChinaLaw of the People's Republic of China on the Preventionand Control of Occupational DiseasesLabor Insurance Regulations of the People's Republic ofChinaProvisions on the Supervision and Administration ofOccupational Health at Work SitesRegulation on Work-Related Injury Insurances
During the Reporting Period, the Company did not violate
any laws and regulations on providing a safe working
environment and protecting employees from occupational
health listed in this chapter.
Aspect B4: Labor StandardsProvisions on the Prohibition of Using Child Labor
During the Reporting Period, the Company did not violate
any laws and regulations on preventing child and forced
labour listed in this chapter.Aspect B6: Product ResponsibilityConstruction Law of the People's Republic of ChinaProduction Safety Law of the People's Republic of ChinaFood Safety Law of the People's Republic of ChinaTrademark Law of the People's Republic of ChinaAdvertising Law of the People's Republic of ChinaTort Law of the People's Republic of ChinaPatent Law of the People’s Republic of ChinaElectronic Commerce Law of the People's Republic ofChinaIntellectual Property Law of the People's Republic of ChinaMeasures for the Supervision and Administration of FoodSafety in Food and Beverage ServicesRegulation on the Quality Management of ConstructionProjectsAdministrative Provisions on the Work Safety License ofConstruction Enterprises
During the Reporting Period, the Company did not violate
any laws and regulations on health and safety, advertising,
labelling, privacy matters relating to products and services
provided and methods of redress listed in this chapter.
Aspect: Anti-corruptionCompany Law of the People's Republic of ChinaCriminal Law of the People's Republic of ChinaAnti-Unfair Competition Law of the People's Republic ofChinaLaw of the People's Republic of China on Bid Invitationand BiddingAnti-Money Laundering Law of the People's Republic ofChina
During the Reporting Period, the Company did not violate
any laws and regulations on bribery, extortion, fraud and
money laundering listed in this chapter.
SEHK ESG REPORTING GUIDE CONTENT INDEXSubject Areas, Aspects, General Disclosures and KPIs
Locations ofDisclosure orRemarksA. EnvironmentalAspect A1: EmissionsGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a significant impacton the issuerrelating to air and greenhouse gas emissions, discharges into water and land,and generation of hazardous and non-hazardous waste
Pollution Prevention andControlKPI A1.1Types of emissions and respective emissions data
COMPREHENSIVEPERFORMANCEKPI A1.2Greenhouse gas emissions in total and, where appropriate, intensity
COMPREHENSIVEPERFORMANCEKPI A1.3Total hazardous waste produced and, where appropriate, intensity
COMPREHENSIVEPERFORMANCEKPI A1.4Total non-hazardous waste produced and, where appropriate, intensity
COMPREHENSIVEPERFORMANCEKPI A1.5Description of measures to mitigate emissions and results achieved
Energy Saving and LowCarbonKPI A1.6
Description of how hazardous and non-hazardous wastes are handled, reductioninitiatives and results achieved
Waste SeparationAspect A2: Use of ResourcesGeneralDisclosure
Policies on efficient use of resources including energy, water and other rawmaterials
Due to the nature of the
Company’s business,
matters relating to
packing materials are not
applicable.KPI A2.1Direct and/or indirect energy consumption by type in total and intensity
COMPREHENSIVE
PERFORMANCEKPI A2.2Water consumption in total and intensity
COMPREHENSIVE
PERFORMANCEKPI A2.3Description of energy use efficiency initiatives and results achieved
Energy Saving and Low
CarbonKPI A2.4
Description of whether there is any issue in sourcing water, water efficiencyinitiatives and results achieved
Creating a Water-Saving
EnterpriseKPI A2.5
Total packaging material used for finished products, and if applicable, withreference to per unit produced
Due to the nature of the
Company’s business, matters
relating to packing materials are
not applicable.Aspect A3: The Environment and Natural ResourcesGeneralDisclosure
Policies on minimising the issuer’s significant impact on the environment andnatural resources
Pursuing Green Building
and TechnologyDescription of the significant impacts of activities on the environment andnatural resources and actions taken to manage them
Pursuing Green Building
and TechnologyKPI A3.1
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Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosureor Remarks
Aspect A4: Climate ChangeGeneralDisclosure
Policies on identification and mitigation of significant climate-related issueswhich have impacted, and those which may impact, the issuer
Adapting to Climate ChangeKPI A4.1
Description of the significant climate-related issues which have impacted,and those which may impact, the issuer and the actions taken to managethemB. SocialEmployment and Labour PracticesAspect B1: EmploymentGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a significantimpact on the issuer relating to compensation and dismissal, recruitmentand promotion, working hours, rest periods, equal opportunity, diversity, anti-discrimination, and other benefits and welfare
Improving Talent
ManagementKPI B1.1
Total workforce by gender, employment type, age group and geographicalregion
COMPREHENSIVE
PERFORMANCEKPI B1.2Employee turnover rate by gender, age group and geographical region
COMPREHENSIVE
PERFORMANCEAspect B2: Health and Safety
GeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a significantimpact on the issuerrelating to providing a safe working environment and protecting employeesfrom occupational hazards
Caring for EmployeesKPI B2.1
Number and rate of work-related fatalities in the past three years (includingreporting year)
COMPREHENSIVE
PERFORMANCEKPI B2.2Lost days due to work injury
COMPREHENSIVE
PERFORMANCEKPI B2.3
Description of occupational health and safety measures adopted, how theyare implemented and monitored
Caring for EmployeesAspect B3: Development and TrainingGeneralDisclosure
Policies on improving employees’ knowledge and skills for discharging dutiesat work. Description of training activities
Sound Vocational TrainingKPI B3.1
The percentage of employees trained by gender and employee category (e.g.senior management, middle management).
Sound Vocational TrainingKPI B3.2
The average training hours completed per employee by gender andemployee category.
Sound Vocational Training
Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosureor RemarksAspect B4: Labour StandardsGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a significantimpact on the issuerrelating to preventing child and forced labour.
Improving TalentManagementKPI B4.1
Description of measures to review employment practices to avoid child andforced labour.
Improving TalentManagementKPI B4.2Description of steps taken to eliminate such practices when discovered.
Improving TalentManagementOperating Practices
Aspect B5: Supply Chain Management
GeneralDisclosure
Policies on managing environmental and social risks of the supply chain.Supplier ManagementKPI B5.1Number of suppliers by geographical region.Supplier ManagementKPI B5.2
Description of practices relating to engaging suppliers, number of suppliers
where the practices are being implemented, and how they are implemented
and monitored.
Supplier ManagementKPI B5.3
Description of practices used to identify environmental and social risks alongthe supply chain, and how they are implemented and monitored.
Supplier ManagementKPI B5.4
Description of practices used to promote environmentally preferable productsand services when selecting suppliers, and how they are implemented andmonitored.
Supplier Management
Aspect B6: Product Responsibility
GeneralDisclosure
Information on:
(a)the policies; and(b)compliance with relevant laws and regulations that have a significantimpact on the issuerrelating to health and safety, advertising, labelling and privacy mattersrelating to products and services provided and methods of redress.
CLIENT ORIENTED
KPI B6.1
Percentage of total products sold or shipped subject to recalls for safety andhealth reasons.
Due to the nature of the
Company's business,
this does not apply to the
Company.KPI B6.2
Number of products and service related complaints received and how theyare dealt with.
COMPREHENSIVE
PERFORMANCEKPI B6.3
Description of practices relating to observing and protecting intellectualproperty rights.
Protecting Intellectual
Property RightKPI B6.4Description of quality assurance process and recall procedures.Building high-quality projectsKPI B6.5
Description of consumer data protection and privacy policies, and how theyare implemented and monitored.
Service and Quality
Management
Adapting to Climate Change
FIGHTING COVID-19TOGETHER
RULE OFMANAGEMENT
CLIENT ORIENTED PEOPLE ORIENTED
GREENDEVELOPMENT
CONTRIBUTING TOTHE COMMUNITY
Reader’s FeedbackDear Sir/Madam,Greetings!Thank you so much for reading the 2020 Corporate Social Responsibility & Environmental, Social andGovernance Report of Beijing North Star Company Limited. If you have any comments or suggestions on thisReport, please kindly fill in the feedback form below and send it to us by mail, e-mail or fax. We would like toexpress our deep gratitude for your valuable comments.
1. Which chapters do you think provide you with important information
？
□ T
he Preface □ 公司概览 □ 企业荣誉 □ 责任沟通
□ 齐心抗疫 □经营之道 □ 以客为上 □ 以人为本
□ 绿色发展 □ 节能低碳 □ 回馈社会 □ 综合绩效表现
2. Could you please evaluate this Report from below the perspectives？
Legibility□Very Good□Good□Not GoodCompleteness□Very Good□Good□Not GoodCogency□Very Good□Good□Not GoodLayout and Design□Very Good□Good□ Not GoodOverall Impression□Very Good□Good□Not Good
3. What do you suggest for our next report?
Please contact us:
Address 8 East Beichen Rd, Chaoyang District, BeijingPostcode： 100101E-Mail： northstar@beijingns.com.cnTel： +86 - 010 - 6499 1277Fax： +86 - 010 - 8497 6797
Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosureor RemarksAspect B7: Anti-corruption
GeneralDisclosure
Information on:
(a)the policies; and(b)compliance with relevant laws and regulations that have a significantimpact on the issuerrelating to bribery, extortion, fraud and money laundering.
Integrity and CleanGovernanceKPI B7.1
Number of concluded legal cases regarding corrupt practices broughtagainst the issuer or its employees during the Reporting Period and theoutcomes of the cases.
COMPREHENSIVEPERFORMANCEKPI B7.2
Description of preventive measures and whistle-blowing procedures, andhow they are implemented and monitored.
Integrity and CleanGovernanceKPI B7.3Description of anti-corruption training provided to directors and staff.
Integrity and CleanGovernanceCommunityAspect B8: Community InvestmentGeneralDisclosure
Policies on community engagement to understand the needs of thecommunities where the issuer operates and to ensure its activities take intoconsideration the communities' interests.
CONTRIBUTING TO THECOMMUNITYKPI B8.1
Focus areas of contribution (e.g. education, environmental concerns, labourneeds, health, culture, sport).
CONTRIBUTING TO THECOMMUNITYKPI B8.2Resources contributed (e.g. money or time) to the focus area.
CONTRIBUTING TO THECOMMUNITY
□The Preface□Company Overview□ Company Award□Fighting COVID-19 together□Rule of Management□Client Oriented□People Oriented□Green Development□Contributing to the Community□Comprehensive Performace□Legal Compliance
193北辰实业 2020社会责任暨环境、社会及管治报告齐心抗疫经营之道