Basis of Preparation
This report is prepared according to theShanghai Stock Exchange's Guidelinesfor Environmental Information Disclosureof Listed Companies and Guidelines forPreparing Corporate Social ResponsibilityReport (collectively referred to as “SSEGuidelines”). In the meantime, the reportis in line with Chinese CSR ReportPreparation Guide by the Chinese Academyof Social Science (CASS-CSR 4.0), UnitedNations Sustainable Development Goalsand Sustainability Reporting Guidelinespublished by Global Reporting Initiative(GRI).
Explanation forAppellationsFor the convenience of presentationand reading, “Jiangsu Changshu RuralCommercial Bank Co., LTD.” is expressedas “CRC Bank” “Bank” “company” or “we/us” in this Report.
Data DescriptionThe information and data used by thisreport come from official documents,statistical report and financial statementof CRC Bank and corporate socialresponsibility information aggregated andaudited by us.
Report Obtaining
This report is published in both printand electronic version. To obtain theelectronic version of the report, pleasevisit the website of Shanghai StockExchange (www.sse.com.cn) and theBank’s official website (www.CRCbank.com).
Contact Information
Board O?ce of CRC BankTel: 0512-52909021Fax: 0512-52962000E-mail：
601128@CRCbank.comAddress: 58 New Century Avenue, Changshu City,Jiangsu Province
2022 CORPORAYE SOCIALRESPONSIBILITY REPORT
About This Report
The purpose of this report is to respond to theexpectations of stakeholders and show JiangsuChangshu Rural Commercial Bank’s concept,management, actions and achievements in CSR.
Time Range
Time range of the report is January 1, 2022-- December 31, 2022. Some contents mighttraced back to historical data.
Organization Scope
Unless otherwise specied, this report coversJiangsu Changshu Rural Commercial BankCo., Ltd., including all its branches andsubsidiaries.
Release CycleThis report is anannual report.
Executive’s Statement
We upheld nancial inclusion and served the real economy. We remained dedicated to developing nancial inclusion, supportingrural revitalization, serving micro and small economies, and perseveringly practicing the market positioning of “servingagriculture, rural areas, farmers, and micro and small customers.” We have developed a model of “nancial talent assisting ruralrevitalization” and expanded nancial services to remote rural areas to serve rural revitalization. Relying on nancial technology(ntech), we facilitated the digital transition of micro and small services. We created an open banking ecosystem with a focuson exploring the construction of ecological scenarios. We upgraded online nancial services to benet people and improvednancial accessibility.We fostered attentive services using technological innovation. In the belief that “technology is business,” we promoted the in-depth integration of fintech with our products and services. We expanded digital financial inclusion and made our productsand services accessible to the elderly, making digital nance more user-friendly. We solidied the foundation of technologicalinnovation, strengthened the ntech talent team, increased resource investment, and improved our sustainable developmentcapabilities. We remained vigilant to the potential risks and challenges posed by technology and reinforced network informationsecurity and privacy protection, providing a security shield for nancial information.We insisted on green development for the carbon peaking and carbon neutrality goals. In alignment with the nation’s carbonpeaking and carbon neutrality strategy, we assumed our environmental and social responsibilities. Utilizing our regional andindustry influence, we developed green financial products and services related to the low-carbon and circular economy topromote the transition of the local economy to a low-carbon development pattern. Simultaneously, we accelerated the green andlow-carbon transition of our operations and established a green bank. To reduce our environmental impact, we implementedmeasures such as intelligent monitoring and the paperless o?ce. Additionally, in support of the regional carbon neutrality goal,we piloted the “zero-carbon branch.”We fullled our commitment and created a Feiyan culture. Upholding the core values of “inclusive nance, responsible bank,”we increased emphasis on promoting coexistence and integration among employees, communities, and the public. We paidattention to employee development and well-being, creating a “happy bank” that satised our employees. To achieve this, weheld 200 sessions of talent development and leadership training programs, conducted 165 safety training sessions and 151 redrills, and upgraded our employee benet and care measures. We adhered to responsible marketing principles and engagedin financial knowledge promotion and education. At the same time, we actively participated in social welfare initiatives andmade donations to education and medical care to help those who are socially disadvantaged through the CRC Bank CharityFoundation. We launched the Feiyan Scholarship Program to promote equality and sustainability in society.In 2023, we will continue to carry forward the exploration spirit, “willingness to take risks, experiment, and take action,” in supportof our mission as a responsible bank. We will stay true to our original aspiration of “supporting agriculture and supportingsmall businesses” and serve rural and urban areas. Utilizing technology, we will drive the nancial transition and upgradingand develop green finance in support of the carbon peaking and carbon neutrality strategic goals. By joining hands withstakeholders, we will create a better future.
行长：
In 2022, China embarked on its journey towards building a socialist modern nation and achieving its second centenary goal.Guided by the principles established by the 20th National Congress of the Communist Party of China (CPC), we persisted inovercoming challenges and achieved noteworthy advancements in nancial inclusion, rural revitalization, and green nance. Wefullled our responsibilities to shareholders, customers, employees, communities, the environment, among other stakeholders,and improved people’s livelihood and well-being. In this way, we contributed the CRC strength to building a socialist moderncountry in an all-round way in the new era.
“
”
CRC Bank was reformed in November 28, 2001,and is the first joint stock rural financial institutionin China with more than 60 years of history,and is listed on the Shanghai Stock Exchangein September 30, 2016 (Stock Code: 601128).According to the latest ranking published by theBritish magazine Banker, CRC Bank was selectedas the global bank brand value and the global strongbanks “double TOP 500”.
About Us
Rural nance leader
Reective optimism,courageous innovation
Compliance responsibilityand keep improving
Vision
Enterprise Spirit
ManagementPhilosophy
Inclusive nance,responsible bank
Focus on small and medium,exible and e?cient
All rivers run into sea,employee rst
Inclusive nance,responsible bank
Dare to explore, steadydevelopment
Mind the people’s livelihood,customer’s rst choice
Mission
Business Idea
Talent Concept
Core Values
DevelopmentConcept
Service Notion
Company Culture
The Adherent of Small andMicronance
Firm market positioning of “servingagriculture, rural areas, farmers, andmicro and small customers,” set upa small and micro loan franchiseinstitution based on business division in2009 to create a professional, replicableand industry-leading micro loan coretechnology and serve 430,000 loancustomers. Of all the loans, more than60% of the credit funds are used tosupport SMEs, more than 70% of thecredit funds are invested in agriculturerelated fields, and nearly 80% of thecredit funds serve the real economy.
The Explorer of RuralFinancial ReformAdhering to the exploration spirit of “dareto break, dare to try, dare to do,” wehave achieved the goal of starting fromChangshu to laying out the province andradiating the whole country and took thelead in going out of the registered placeto carry out cross regional operation.The company set up its first non-localsub branch in Haimen city, JiangsuProvince in 2008, currently with 10regional cities in Jiangsu Province; Wewere the first to introduce the state-owned bank, Bank of Communications,as a strategic investor and became thelargest shareholder, and to participate inseven rural nancial institutions.
The Trendsetter of CapitalMarket
Benefiting from the differentiatedmarket positioning, since the listing,CRC Bank’s profit growth rate, non-performing loan rate, provisioncoverage and other indicators haveremained at the forefront of the listedbanking sector, and the stock valuationlevel has ranked among the forefront ofthe industry. For ve consecutive years,it ranked first in the county-level ruralcommercial banks in the GYROSCOPEEvaluation System of China BankingAssociation.
The Practitioners of RuralBankBased on the exploration and practice of Inclusive Finance, relying on the initiation of the establishment of rural banks, copy and promotethe “CRC micro loan model.” On September 19, 2019, Xingfu Village Bank Co., Ltd., the country’s rst investment management village bankinitiated by CRCC bank, o?cially opened in Haikou City, Hainan Province. It puts the 32 “Xingfu” rural banks in Hubei, Jiangsu, Henan, Yunnanand Hainan under centralized management.In the future, we will never forget our initial heart and the mission is on the shoulder. Under the guidance of Xi Jinping Thought on Socialismwith Chinese Characteristics for a New Era, CRC Bank will not forget the original intention of “supporting agriculture and supporting smallbusinesses,” bearing in mind the mission of “Inclusive Finance, Responsible Bank,” forge ahead, do pioneering work, better assume theresponsibility of the main force of rural nance in the new era, and strive to build a rst-class listed agricultural and commercial bank withdistinctive characteristics!
We emphasize the return on shareholders' investment, focuses on sustainable development, highlights the protection ofstakeholders' rights and interests and strives to build a harmonious relationship among multiple interest groups. At present,our “Shareholders’ Meeting, Board of Directors, Board of Supervisors and Senior Management” corporate governancesystem ensures clear division of labor, checks and balances and e?ective coordination. Our corporate governance system iscomprehensive and systematic, with standardized operations at all levels of corporate governance.
Our Achievements
Corporate Governance System Development
Organogram
CRC Bank upholds the leadership of the CPC in all aspects of corporate governance. To create enduring value for itsstakeholders, the Bank is pursuing modernization of its corporate governance and the regulation of its Shareholders’ Meetings,Board of Directors, Board of Supervisors, and senior management. It exerts signicant e?ort in risk management, compliance,and internal control to comprehensively improve its corporate management and decision-making e?ciency.
Corporate Governance
The Banker (UK)China Banking Association
Securities TimesXinhua Daily
People’s Government
of Jiangsu Province
No.
in the Top 500 Banking Brands 2022
No.
in the Top 100 Chinese Banks 2022
China Association for
Public Companies
Best Practice for the O?ce of
the Board of Directors ofListed Companies 2022
Regional Impactful Bank of the
Gamma Award 2022
ESG Golden Jasmine Award
2022
Shanghai Stock Exchange
A in Information Disclosure for
2021-2022
China Banking andInsurance RegulatoryCommission Suzhou O?ceModel Banking FinancialInstitutions of Suzhou inFinancial Inclusion 2021
Most Caring Charity Donator of the
6th Jiangsu Charity Awards
No.
in the Top 1,000 World Banks 2022
No.
in comprehensive score among county-levelrural commercial banks in the GYROSCOPEEvaluation System results 2022
Strategy and “Three Rural” Financial ServicesCommitteeRisk Management and Related TransactionControl CommitteeAudit and Consumer Protection CommitteeNomination and Remuneration CommitteeFinancial Integrity and Ethics CommitteeOffice of the Board of Directors
Supervisory CommitteeNomination and Performance EvaluationCommitteeOffice of the Board of SupervisorsAsset and Liability Management CommitteeInternal Control Management CommitteeRisk Management CommitteeFinancial Innovation CommitteeLoan Review CommitteeTechnology Management CommitteeInvestment Decision CommitteeMicrofinance HeadquartersRetail Banking HeadquartersInclusive Finance Department
Front Desk OfficeMiddle and Back Office
CRC Bank’s governance structure
"Three Rural" FinancialServices DepartmentInternational Business DepartmentTransaction Banking HeadquartersFixed Income DepartmentAsset Management DepartmentBusiness Management Department
Funds Operation CenterCredit Review DepartmentAsset Protection DepartmentRisk Management DepartmentStatistics and Data Assets DepartmentPlanning and Finance DepartmentOperation Management DepartmentInternet Finance R&D CenterFinancial Technology HeadquartersAudit DepartmentLaw and Compliance DepartmentTraining CenterHuman Resources DepartmentAdministration and Security DepartmentStrategic Planning Department (Research Office)OfficeBranchCentral BranchCorporate Banking HeadquartersInvestment Banking DepartmentNote Business DepartmentImmediate BranchBusiness DepartmentXing Fu Village Bank Co., LtdSub-branchBranch Office
Branch Office
Shareholders’
Meeting
Board ofDirectors
Board ofSupervisors
President’s Office
We attended
brokerage strategyconferences
We value to investors’ interests. We actively communicate with investors to enhancetheir condence in our development.In 2022, we further increased communication with investors. We received 105 eld ortelephone inspections of institutional investors, which involved 1,480 visitors from 1,239institutions. We attended 37 brokerage strategy conferences, where we reached to 672representatives from 593 institutional investors in one-to-many exchanges.we interacted with institutional investors and minority investors at annual, semi-annual,and third-quarter online results. We pay special attention to minority shareholders’voices. On the eve of the issuance of convertible bonds, we promoted the basics ofconvertible bonds among shareholders.
The Shareholders’ Meeting is the authority of CRC Bank. The Shareholders’ Meeting provides ane?ective communication channel with shareholders and ensures that all shareholders have theright to know, participate and vote on material topics of our bank. During the reporting period, weheld one annual shareholders' meeting and one extraordinary shareholders’ meeting, in which14 proposals were considered and adopted. Both meetings were held in accordance with therelevant legal procedures to ensure the shareholders' rights to participate and vote. Among all theproposals, 6 of them were counted individually by small and medium shareholders.The Board of Directors is the decision-making body of CRC Bank. Our Board of Directors currentlyconsists of 13 members (4 women), including 3 executive directors, 5 non-executive directorsand 5 independent directors (accounting for more than one-third of the total number of Boardmembers). Our Board of Directors comprises the Strategy and “Three Rural” Financial ServicesCommittee, Risk Management and Related Transaction Control Committee, Audit and ConsumerProtection Committee, Nomination and Remuneration Committee, and Financial Integrity andEthics Committee. During the reporting period, we held in total 8 meetings of the Board ofDirectors to consider 47 proposals.The Board of Supervisors is the supervisory body of CRC Bank. Our Board of Supervisorscurrently has 6 members (2 women), including 2 shareholder supervisors, 2 external supervisorsand 2 employee supervisors. Under the Board of Supervisors, there are Nomination andPerformance Evaluation Committee and Supervisory Committee. During the reporting period, weheld 4 meetings of the Board of Supervisors to consider 30 proposals.The Senior Management is the executive body of CRC Bank and is responsible to the Boardof Directors. CRC Bank has nine members of senior management, including a president, fivevice presidents, two assistant presidents, and one secretary to the board of directors. Underthe President’s Office, there are Asset and Liability Management Committee, Internal ControlManagement Committee, Risk Management Committee, Financial Innovation Committee, LoanReview Committee, Technology Management Committee, and Investment Decision Committee.
We continue to increase e?orts to prevent systemic risks. We have established an emergency management mechanism and madeimprovements to it. In 2022, we developed new proposals for group-level recovery and disposal plans to prevent interruption to theBank’s key businesses and services. The new plans have enabled us to achieve orderly recovery and disposal and protect nancialconsumers’ rights and interests and public interests.We have fully identied our key functions, key shared services, core business lines, and key entities. We have tested the capitalconsumption of credit risk, market risk, concentration risk, interest risk in the banking book, and liquidity risk at di?erent stress levelsin di?erent scenarios. Based on the results, we have determined the steps, timing, and e?ects of eight categories of capital recoverymeasures, ve categories of liquidity recovery measures, and seven categories of disposal measures. Additionally, we have set thecommunication strategy with regulators, customers, employees, and the public during the implementation of the measures. That way,we have improved the Bank’s response to extreme situations and better prevented and controlled systematic risk.
Communication with Investors
Prevention of Systematic Risk
Shareholders’
Meeting
Board ofDirectors
Board ofSupervisors
SeniorManagement
We received
eldor telephone inspections ofinstitutional investorsWe attended
brokerage strategyconferences
CRC Bank’s Shareholders’ Meeting 2022
In 2022, we conducted the following stress tests.Internal capital adequacy ratio (CAR) stress testing. It measures CAR levels at baseline and in stress scenarios.The results show that in mild, moderate, and severe stress scenarios, the Bank’s CARs can meet relevantrequirements even with the capital surcharges of Pillar 2 in the next three years.The stress test for the ratio of new non-performing individual customers based on the credit score. The resultsshow that in optimistic, moderate, and extreme scenarios, the number of non-performing customers transformingfrom normal customers in the next year is generally controllable.Real estate nancial stress testing. The dropping house price stress test shows that under mild, moderate andsevere scenarios, the Bank faces no provision gap or additional provision stress, and its CAR is not a?ected by thestress.Liquidity stress testing, to measure the cash ow gap in a wide range of scenarios. The test results are used as thebasis for decision-making in asset allocation and risk management. The test results show that the Bank’s liquiditymaintains a good level and momemtum.
During the reporting period, we developed and released a Risk Appetite Statement, Opinions on Risk Management,Management Measures for Related Party Transactions, and Detailed Rules for the Implementation of Capital Business RiskDispatch. Setting requirements on capital investment and risk management, these systems have optimized credit resourceallocation, strengthened risk prevention and control measures, and improved the comprehensive risk control system.
A dynamic reporting and evaluation mechanism has been established to regularlymonitor and report comprehensive, special, major, and sudden risks.Regular risk checks are implemented. Risk warning notication, the regular annualinspection of post-loan management, and the special inspection of businessmanagement are integrated.Dynamic risk assessments are implemented. According to the risk assessmentresults, the ten-level classication results, customer classication results, and creditschemes will be adjusted.
In 2022, we strictly observed the Regulations on the Responsibilities of Party Committees for Exercising Full and Strict Party Discipline.We developed an annual responsibility checklist for exercising full and strict Party discipline. We encouraged primary-level Partyorganizations to resolutely shoulder the responsibility of Party governance. We set the responsibility of the Party Committee Secretary asthe rst to be held responsible. We further promoted the coordination and integration of the primary responsibility of the Party Committeeand the supervision responsibility of the Discipline Inspection Committee. That way, we have fullled the responsibility of exercising fulland strict Party discipline.We uphold the leadership of Party building. Taking advantage of collaborative Party building, government-bank cooperation, andour social security card services, we have worked with departments, commissions, o?ces, and bureaus of Changshu to launch theGovernment-Bank Public-benefit Project. In particular, we uphold the leadership of Party building in rural revitalization. We haveencouraged Party members and cadres to better play the leading role and continued to promote paired assistance under Party building.With paired collaborative Party building covering all local towns and sub-districts, the Party Committee of the Head Office workedwith 34 government departments, institutions, and social organizations to carry out more than 1,000 collaboration activities. Throughcollaborative Party building, the Bank’s payroll agency service has seen an increase of more than 250 million yuan, and 370 million yuanof credit was granted. At the township level, we have dispatched 15 institution heads to concurrently serve as members of the Party(Working) Committee to meet the needs of the private sector and micro and small enterprises (MSEs) and provide more down-to-earthcomprehensive services to support local economic development. At the village level, we have selected 259 key employees to serve asdirector assistants or nancial o?cers of the village. They are engaged in primary-level grid-based governance and provide services forrural revitalization. Additionally, We promote social civility in rural areas through Party building. We have dispatched employees to proceedwith the evaluation of model households and the redemption of campaign credits in more than 20 villages. A total of 11,000 householdshave been rated as models, and more than 1,000 campaign credits have been redeemed.We have built some demonstration sites for Party building. The Feiyan Party building exhibition hall and the Sharing Bar of the QinchuanBranch were selected as the models of the Begonia Campaign of Changshu. The Shajiabang Sub-branch was selected as a practicesite for cultural progress in the new era of Changshu. In 2022, the Feiyan Party building exhibition hall received more than 1,000 visitorsfrom inside and outside the Bank. We also hosted the China Rural Finance 30 Forum and the 20-year Reform and Development AnnualConference for Rural Commercial Banks, which gathered chairmen and presidents of 14 provincial credit unions and more than 100 ruralcommercial banks across the country. Relevant text reports, livestreaming sessions, and video received over 10 million views.
Leadership of Party Building
Risk Management and Control
CRC Bank’s whole-process risk management and control system
Guided by 37 risk appetite requirements, 158 limit management measures, anddetailed rules for implementation, system management and control platformshave been built. Comprehensive joint prevention based on policies and systemsfunctions in credit management, risk early warning, non-retail internal assessment,operational risk, internal compliance control, and assets and liabilities management.
Nine categories, namely, risk early warning, internal rating, customer classication,risk classication, credit granting (using), post-loan management, risk disposal, andaccountability, are coordinated. That way, closed-loop risk control management isimplemented.
Four lists are managed dynamically: the customer hierarchy list, the gray and blacklist, the associated customer list, and the reminder list.Aiming at the three key points, namely, large, small, and stock, correspondingmeasures are taken to control large deposits, increase small deposits, and stratifythe stock.A new review approach that combines stationing risk review and expert risk reviewhas been introduced. Forty-ve industry experts in seventeen key industries havebeen trained to work in parallel.
PreventionStrengthenedby Policies and
Systems
credit was granted
million yuan
余次
ControlEnhanced by theFour-Three-Two
Model
Specic andOverall Reviews
Nine-in-OneMultidimensionalJoint Prevention
social organizations to carryout more than 1,000
collaboration activities
the Bank’s payroll agencyservice has seen an increase ofmore than
million yuan
CRC Bank hosted the China Rural Finance 30 Forum and the 20-year Reform and Development Annual Conference for Rural Commercial Banks.
In 2022, we developed Management Measures for the Rectication of Issues Detected in Internal and External Inspections(for Trial Implementation) around the Bank’s development strategy and according to the three-year plan for compliancedevelopment, so as to advance the systematic construction of a compliance bank. In the year, we located 1,717 issues in thespecial campaign of Deepening Internal Control and Compliance Management Year, and have rectied 1,713 (99.8%) of them.We also located 101 issues in case-specic rectication campaigns, and have rectied 92 of them (91.1%).
We made 76 revisions to our policies throughout 2022. Moreover, we regularlysummarize and publicize policies abolished within the year as a way of post-lifecyclemanagement. We provide channels and paths for the query, connection, and tracingof abolished policies, thus lling the gaps in the management and control of abolishedpolicies and realizing the online monitoring and reminder of the whole process of thesystem revision plan.
We have launched Xiaoyan, a compliance brand. We have promoted a compliance culturethrough various campaigns and intensified warnings and education. We make full use of theLanxin WeChat o?cial account, Xiaoyan Academy, and other channels to publish violation cases,compliance basics, and compliance documents. In 2022, we compiled and released 41 issuesof regulation and punishment cases, 15 issues of “Promoting Compliance Through Cases,” 3issues of “CRC Bank’s Legal A?airs,” and 4 issues of “Law Popularization.” We also issued 31compliance reminders and 33 cases of external regulatory regulations. Additionally, we held theCRC Bank (Group) Compliance Conference 2022 and mobilization conferences for case-specicrectications. At these meetings, issues in the Bank’s internal control and compliance managementwere notied and analyzed, and rectication measures in prevention, control and supervision wereput forward. These practices have increased the compliance awareness and emphasized theessential and boosting role of compliance in business development.In order to further stimulate the enthusiasm and initiative of all employees in compliance,enhance incentives, and ensure steady and high-quality business development, in 2022, wedeveloped Measures for Compliance O?cer and Employee Compliance Assessment 2022 andlaunched a Compliance-specic Incentive Campaign 2022. At the same time, we developed anImplementation Plan for the Compliance-specic Incentive Campaign 2022 to reward branchesand individuals with outstanding performance in preventing and controlling of compliance risks.During the reporting period, self-declaration and review were completed.
Compliance Management
We focus on compliance governance in corporate governance and proceed with building a clean company. We thoroughlypractice the guiding principles of the Eight-point Decision on improving Party and government conduct and strictly fulll anti-money laundering obligations. We comprehensively improve our policy system and management processes to ensure thesustainable development of the Company.
Business Ethics and Compliance
In 2022, we introduced or revised several anti-money laundering policies. We introduced the Management Regulations onthe Anti-Money Laundering White List of Jiangsu Changshu Rural Commercial Bank Co., Ltd. We revised three policies:
the Measures for Customer Money Laundering Risk Assessment and Classification Management of Jiangsu ChangshuRural Commercial Bank Co., Ltd.; the Regulations on CDD and Customer Identity Information and Transaction Storage andManagement of Jiangsu Changshu Rural Commercial Bank Co., Ltd.; and the Operating Procedures for the Anti-MoneyLaundering Business of Jiangsu Changshu Rural Commercial Bank Co., Ltd.
Anti-Money Laundering
At the same time, we strengthened money laundering risk management and continued to strengthen the anti-money laundering management mechanism.We placed more e?orts in anti-money laundering models and put ve quasi-real-time early warning models intooperation. In 2022, these models issued early warnings to 410 customers, managed and controlled 61 accounts,and monitored 106 customers.We stepped up our collaboration with the police. We reported gambling and fraud clues to the public securityauthorities and worked with the police to arrest ve suspects.We conducted a special investigation on the benecial owners of non-natural person customers. It involved 73local and remote branches, with a coverage rate of 100%. A total of 30,592 accounts were investigated, accountingfor 60% of the total number of corporate customers. Issues were detected in 761 accounts, all of which have beenrectied.
CRC Bank’s Mobilization Conference for Case-Specic RecticationCRC Bank’s Compliance Mobilization Conference 2022
Improving the policy andprocess system
Improving thecompliance culturesystem
Improving thecompliance assessmentand accountability
system
We vigorously promote a culture of honesty and integrity. Our Party members and cadres strictly abide by political andorganizational discipline and discipline regarding integrity, the public, work, and life. We proceed with implementing the ReportingReward Measures of CRC Bank, the Implementation Rules for Letters and Visits of CRC Bank, and other managementmeasures and reporting procedures. That way, we have fostered a climate of integrity.
We held integrity interviews with 36 promoted (transferred) managers and required them tomake Three Commitments, including signing the Letter of Commitment to Integrity and Self-discipline.We organized more than 4,600 employees to sign the Letter of Commitment to Integrity inEmployment online or o?ine, and studied the 100 conditions for termination of labor contractsor dismissals set in the revised Measures for Handling Employee Misconducts of the Bank.According to the inspection and supervision results, we held supervisory talks with 192employees to build up employees’ awareness of honesty and integrity.
Integrity
StrengtheningSystems andRegulations to
Consolidate
Integrity
Awareness
An e?ective competition mechanism is established for suppliers of products that arehighly standardized and substitutable.Strategic partnerships are established with suppliers of core products that are directlyrelated to the Bank’s products and operations.
We have upgraded our supplier management, including screening, admission, review, and assessments. In 2022, we revised theSupplier Management Regulations of Jiangsu Changshu Rural Commercial Bank Co., Ltd. (for Trial Implementation). We have intensiedour focus on sustainability in the admission of new suppliers, broken down our process management, and strengthened regular reviews,thus reinforcing our commitment to promoting sustainable procurement practices among our suppliers. In 2022, a total of 256 suppliershad been brought under centralized procurement, with 182 having successfully passed our environmental and social reviews. All 11newly onboarded suppliers had passed the environmental and social reviews of the Bank.We perform list-based hierarchical and dynamic management of suppliers, in which we divide suppliers into suppliers under dynamicmanagement and strategic cooperative suppliers. This allows us to control supplier risks by continuously optimizing the supplier structure.
Responsible Procurement
Suppliers under DynamicManagementStrategic Cooperative
Suppliers
In order to fully implement the concept of sustainable development and ensure the e?ective management of social responsibility,CRC Bank has established a social responsibility management system led by the Board of Directors and Senior Management,and implemented by relevant functional departments to clarify specific division of labor and responsibilities at the level ofcorporate social responsibility.
CRC Bank’s Board of Directors leads the deliberations and decisions on major CSR issues,including the formulation of relevant strategies and guidelines and the special review of CSRreports.The Senior Management of the company is responsible for CSR work involved, including theorganization, management and promotion of CSR projects, clarification of development plans,improvement of CSR-related systems, and evaluation of the effectiveness of CSR projectsimplementation.All functional departments and branches of CRC Bank are responsible for the specific affairsof CSR, assisting in the preparation of CSR reports, regularly submitting relevant managementinitiatives, KPIs and cases, and organizing and implementing various CSR-related activities.
Responsibility Management
SupplierAdmissionSupplierManagement andAssessments
We are fully committed to the tenets of sustainable development and uphold our corporate mission of “inclusive finance,responsible bank.” We build up our social responsibility management system by improving our governance structure andstrengthening communication with stakeholders.
Producers and productsin our procurementmust meet national andindustrial standards fortechnology, safety, andenvironmental protection.
Hierarchical managementis performed on suppliers.Suppliers who are placedon the Bank’s gray orblack list will be rejectedby the Procurement O?ceto participate in the Bank’sprocurement projects.
Social Responsibility Management
We have strengthened the prevention and investigation of integrity risks. According to the 213 risk points in 8 categories set out in theOpinions on Integrity Risk Prevention and Control, we assign more than 60 members of Party branch discipline inspection committees(part-time discipline inspection supervisors) every quarter to conduct integrity risk investigations for all employees. That way, wepromote the comprehensive checklist-styled management of integrity risks.We put e?orts in integrity education. In 2022, we held three bank-wide warning and education conferences. The Corporate, SME, andother four key functional departments carried out various business-segment-specic warning and education events. Throughout theyear, they carried out more than 70 events for a total audience of more than 16,000 people. We also invited the leading o?cials of thediscipline inspection and supervision team stationed in Jiangsu Rural Credit Union to deliver warning and education lectures. On May10, the Integrity Training Day, we invited the leading o?cial of the Changshu Discipline Inspection Commission to the Bank to deliver alecture. We launched a composition contest themed by integrity among the youth and an integrity-themed calligraphy contest. We alsopromoted the establishment of a demonstration site for building a clean and honest nancial culture in the Shajiabang Sub-branch.Moreover, we timely report the handling results of violations by employees. Through the analysis of high-frequency violation types andtypical cases, we guide the Bank’s managers and primary-level employees to enhance the discipline awareness and strictly observerules in thinking and action.
Decision-Making
Level
Management
Level
Execution
Level
CRBC Bank attaches importance to communication with stakeholders and has established a regular stakeholder communicationmechanism to listen to voices from different perspectives as an important basis for improving environmental, social andgovernance practices.
Communication with Stakeholders
StakeholdersNeeds and ExpectationsCommunication Channels
Compliance-based operationPaying tax as the law requiresPromoting employmentResponding to national strategiesContributing to the development of theindustry
Information disclosureDaily communication and reportsSite visitsReceiving supervision and inspectionVisiting receptionCompliance-based operationConsistent and stable investment returnsRisk managementCorporate governance
Web conferenceGeneral meeting of stockholdersRegular reports and announcementsInvestor communication meetingServing “Three Rural”Launch the inclusive nanceRespecting customer privacyHigh quality customer service
Customer satisfaction surveyVisitsCustomer activitiesAccount manager daily contactKeeping the contractMutually benecial and long-termcooperationImproving supply chain management
Business negotiationsProject cooperationIndustry communicationProtecting employee rights and interestsOccupational health and safetyTraining and developmentEmployee care
Labor unionInternal publication platforms such as internaljournals and intranetsWorkers’ CongressDaily communicationGreen operationEnvironmental concept promotion
Environmental organization communicationImprove employmentBuild harmonious communityCarry out public welfare activitiesFinancial education
Volunteer service
Public welfare activities Public
Environment
Sta?
Partner
Cu?omer
Stockholder
Government
In accordance with the Shanghai Stock Exchange's Guidelines for Environmental Information Disclosure of Listed Companies,Chinese CSR Report Preparation Guide by the Chinese Academy of Social Science (CASS-CSR 4.0) , United NationsSustainable Development Goals and Sustainability Reporting Guidelines published by Global Reporting Initiative (GRI)standards to define the process of reporting content, strengthen interaction with stakeholders through various means, andunderstand the level of concern, expectations and demands of stakeholders on our CSR. We identify and screen relevantCSR issues related through suggestions from the managerial level, benchmarking studies of domestic and international peers,multimedia information analysis and on-site research, and understand the level of concern of the issues by stakeholders, andthen determine the nal materiality of the issues.
Identication of MaterialIssues
Proposed by management of the companyProposed by Internal and external expertsbase on analysisAnalysis on multimedia informationResearch on benchmarking with domesticand overseas peersCriteria and guidance on social responsibilityFeedback from suppliersCommunity opinion solicitation
Contribution to society and sustainabledevelopmentCommon concerns of stakeholdersEmphasized in social responsibility-relatedguidanceMeeting the strategic development needsof the company
Sources of issues
Social Responsibility IssueScreening Process
Selection criteria
environmentsocietygovernmentGeneral issues
Key issuesCore issues
Responding climate change
Business ethics and compliance
management
Adhere togreen operation
Developinggreen nance
Supportnational strategy
Enhancingcustomer experienceProtecting customer rightsand interests
Preventing systemic risksInformation security and privacy protectionProtectingemployees' rightsand interests
Develop inclusive finance andimprove people’s livelihood
Financial productand technologyinnovationSta? development and training
Community investmentEmployee healthand life care
Promoting nancialliteracyBuilding a responsiblecorporate culture
Responsible sourcing
Signicance to CRC Bank
Matrix of CSR Materiality Issues of CRC Bank in 2022
Signicance to Stakeholders
In addition to our own development, we are always concerned about the international community and global sustainabilitytrends, and we continue to carry out a number of actions guided by the UN Sustainable Development Goals, hoping to help builda more sustainable planet through our own practices on sustainable development. All departments of the bank are discussingthe UN Sustainable Development Goals, and in 2022, we will help the implementation of the Sustainable Development Goalsthroughout the company with a number of practices.
UN Sustainable Development Goals
Our Practices in 2022
SDG1:
The Bank promoted common prosperity by innovating products and servicesfor agriculture, rural areas, and farms to help rural revitalization, supportingimpoverished college students, and donating to infrastructure.? Xingfu Rural Bank had
business outlets and
light outlets, furtherimproving nancial accessibility.
? The Bank made social welfare donations of
8.7684
million yuan, and assisted inthe sales of special agricultural products worth
4.2814
million yuan.SDG3:
The Bank protected employees’ health by organizing regular physicalexaminations and purchasing supplementary medical insurances. At the same time, itprovides employees with a number of benets to improve their well-being.? The Bank’s employee physical examination rate reached100%.? The Bank extended maternity leave and parental leave for employees, and added
days of nursing leave for parents of the only child.? The Bank regularly organized diversified employee activities, such as reading,
running, and badminton, to enrich employees’ spare time.SDG4:
The Bank helped students from poverty-stricken areas access better and fairereducation through six types of education aid projects.?The Bank carried out the Feiyan Education Aid project to provide educationassistance to
impoverished college students in Changshu, with a cumulativedonation of RMB518,000.SDG7:
The Bank launched a Carbon Neutral Branch pilot program, in which the Bankreduced carbon emissions by using clean energy and transforming infrastructure suchas air-conditioning systems and lighting systems.?The Bank generated39,800kWh of electricity through photovoltaics, savingelectricity costs of24,560yuan and reducing carbon dioxide emissions by about
26.4
metric tons.
SDG8:
The Bank provided employees with diversified training systems and twopromotion paths to promote their career development and demonstrate their value.?
The Bank hosted
training sessions of various types, with a total of
253,000training hours, for
43,228
trainees. The average training hours per employee of the Bankacross all channels were
58.61
.SDG9:
The Bank developed nancial inclusion, supported enterprises to resume workand production, and supported industrial innovation and development in urban andrural areas.
?The Bank’s balance of agriculture-related loans was
134.409
billion yuan,
74.2
billionyuan of which was personal operating loans.?To promote the resumption of work and production of enterprises, we have launched theStar Series online product portfolio. There were
23,000
accounts with a balance of
3.422
billion yuan, and a net increase of
8,272
accounts with a balance of
million yuan in 2022.SDG11:
The Bank accelerated the integration of nance and technology, built morediversied smart service scenarios, and served community nance.
?The Bank participated in and supported the full coverage of Changshu’s “
-minutemedical insurance service circle” in 2022. In this project, the Bank promoted medical insurancebusiness into towns and villages, and realized “online and nearby handling.”?Medical Insurance Convenience Service Stations have been built at
local branches.They provide
special counter services such as remote record of medical treatment andreimbursement of expenses. There, citizens have access to
self-service items such asindividual insurance information inquiries.SDG12:
The Bank protected the rights and interests of consumers and customerprivacy, and maintained information security.? The Bank’s complaint handling rate was100%, and the overall satisfaction rate ofcustomers who called the customer service center was98%.
? The Bank hosted
employee cybersecurity training sessions for an attendance of
4,700employees and an employee cybersecurity knowledge contest that involved morethan6,000 participants.
SDG13:
The Bank promoted the innovation of green nancial products. It guided nancialinvestment to green and low-carbon industries and stimulated green economic growth.? The Bank’s green credit balance was
2.276
billion yuan, an annual increase of over
20%, e?ectively supporting the green and low-carbon transition of the real economy.? The projects supported by Jiangsu Carbon Financing are expected to reduce26,800
metric tons of carbon dioxide emissions.?
new green bond investments were made, with a total investment amount of over
million yuan.
2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Upholding FinancialInclusion andFocusing on Urban-Rural Development
Supporting Rural Revitalization with Rural FinanceSupporting MSEs with Micro and Small FinanceOnline Finance Improving Public-benefit Services
Financial inclusion is an essential element to consolidating the successin poverty alleviation, easing difficulties faced by micro, small, andmedium-sized enterprises (MSMEs) in accessing affordable financing,and supporting common prosperity. Adhering to the market positioningof “supporting agriculture, rural areas, farmers, and micro and smallenterprises,” CRC Bank upholds the mission of responsible banking andleverages technology and the Internet to advance nancial empowerment,promoting the implementation of the nation’s key strategies of ruralrevitalization and nancial inclusion.
CRC Bank is committed to its positioning as a “Rural Finance Leader,” a role which is reinforced by its continued e?orts toenhance the innovation of its nancial products and services. This enables the Bank to channel more resources to agriculture-related areas, thereby injecting nancial vitality into comprehensive agricultural and rural modernization. By December 2022,the balance of its agriculture-related loans was 134.409 billion yuan, an increase of 19.29 billion yuan or 16.76% from the startof the year. These gures reect its resolute commitment to advancing agricultural and rural modernization and its contributionstoward rural revitalization in the regions where it operates.
In 2022, we promoted and improved services and products specially designed for agriculture, rural areas, and farms,comprehensively boosting ecological conservation, modernization, and the development of specialty industries in rural areas.
Supporting Rural Revitalization with Rural Finance
In 2022, we proceeded with the Three Creditable’s program which included the certication of Creditable Villages, CreditableAccounts, and Creditable Agriculture. Through this program, we solidly advanced our appraisal and credit assessmentprocesses, allowing us to provide credit and funds to eligible entities of agriculture, rural areas, and farmers. These e?orts havebeen pivotal in extending nancial inclusion services to the primary level in rural areas.
Upgrading Products and Services for Agriculture, Rural Areas, and Farmers
In 2021, CRC Bank launched the Three Creditable’s pilot program in Haiyu Town. On July 7, 2022, the Banksigned a collaboration agreement with Shajiabang Township to implement the “Rural Revitalization for All”Three Creditable’s pilot program.By the end of 2022, in Haiyu Town, the Bank’s credit granting rate was 56.8%, and the lending rate was 9.15%.It granted a total credit of 5.16 billion yuan for 13,925 accounts. It had 4,464 family emergency fund accounts,which were granted a total credit of 1.368 billion yuan. The Bank had lent 671 million yuan to 2,242 of them.In Shajiabang, the Bank’s credit granting rate was 57.38%, and the lending rate was 13.37%. It granted a totalcredit of 2.77 billion yuan to 6,822 accounts. It had 3,341 family emergency fund accounts, which were granteda total credit of 1.32 billion yuan. The Bank had lent 425 million yuan to 1,590 of them.
Success of CRC Bank’s Three Creditable’s Pilot ProgramCase
By December 2022, the balanceof its agriculture-related loans was
134.409
billion yuan
an increase of
19.29
billion yuan or
16.76%
from the start of the year
In order to promote key projects such as the treatment and improvement of rural livingenvironment and the construction of high-standard ponds, we have proceeded with theLiveability in a Thousand Villages program for building characteristic villages. By the end of2022, we had approved a credit line of 8 million yuan for the 2022 High-standard FarmlandConstruction Project of Changshu, Suzhou, with a loan balance of 4.99 million yuan. Wehad approved a credit line of 3.712 billion yuan for 29 customers in the area covered by the2022 Liveability in a Thousand Villages Project of Changshu, Suzhou, with a loan balanceof 113 million yuan. It demonstrates that we have fully met the needs of the Liveability in aThousand Villages Project.
To facilitate rural modernization, we have launched the Rural Boosting Loans andthe Liveability Loans to guide credit resources towards livelihood projects related toagriculture, rural areas, and farmers. Under the principle of comprehensive integration,we have supported village-level economic organizations to integrate and optimize village-level industrial resources and gather village-level financial resources. Together with theRich Village Loans and the Village Benefit Loans, village-level financial resources haveincreased. By the end of 2022, we had issued Rural Boosting Loans and Liveability Loans to56 customers, with a loan balance of 250 million yuan; and Rich Village Loans and VillageBenet Loans to 52 customers, with a loan balance of 419 million yuan.
We have launched the Agricultural Construction Loan and the Agricultural Operation Loan toboost the development of specialty agriculture, leisure agriculture, and green agriculture inthe long term. We have created various models of whole-industry-chain nancial services,such as “leading enterprises’ orders + farmers” and “leading enterprises’ orders + newbusiness entities,” improving both our comprehensive financial service capabilities andbusiness results in rural areas. By the end of 2022, we had issued Agricultural OperationLoans and Agricultural Construction Loans to 159 customers, with a loan balance of 1.567billion yuan, an increase of 572 million yuan from the beginning of the year.
Liveability ina Thousand
Villages
RuralBoosting Loanand Liveability
Loan
AgriculturalConstruction
Loan andAgriculturalOperation
Loan
Through working with different institutions and government departments, weconstantly iterate our digital platform, and serve agriculture, rural areas, farmers,and rural revitalization in diversied and innovative ways.In 2022, we intensified our partnership with Jiangsu Re-Guarantee Companyto promote the Jiangsu Agriculture Loan. By leveraging the provincial riskcompensation fund, we have effectively addressed the insufficient guaranteecapacity issue experienced by our agricultural customers. In 2022, the JiangsuAgriculture Loan has ranked first among the 60 rural commercial banks in theprovince in both the number and line of credit accounts granted. As of the end of
We have taken a wide range of measures to better serve agriculture, rural areas, and farmers to meet the broad and multi-levelneeds of customers in rural areas and improved customer stickiness and satisfaction.
In addition to regular village visits, our account managers launch eld marketing and promotioncampaigns such as distributing gifts and cultural and entertainment events to understandcustomers’ basic situation and nancial service needs.
Relying on our products’ advantages and based on the local economic situation and culturalcharacteristics, we have launch tailor-made loan products for local farmers, such as HappyFarmer Loan, Happy Credit Loan, Happy Mortgage Loan, and Happy Insurance Loan.
We provide services in accordance under the principle of “local feature industries” accordingto township specialty agriculture and farmers’ production and development needs. Forexample, the lychee and pepper industries in Haikou, the tea in Hubei, and the fruit andowers in Yunnan have formed industrial clusters. Accordingly, we have launched loans forlychee, pepper, ower, and betel nut growing and breeding.
Better Serving Agriculture, Rural Areas, and Farmers
Services and Partnerships for Agriculture, Rural Areas, and Farmers
In 2022, we launched the Farmers’ Harvest Festival and the Agricultural and Rural Innovation Competition andpromoted the Family Farm Bookkeeping APP in strategic cooperation with the Changshu Bureau of Agricultureand Rural A?airs in agriculture, rural areas, and farmers. With such diverse and innovative approaches, wehave contributed to rural revitalization.
CRC Bank provides services for agriculture, rural areas, and farmers in cooperation withChangshu Bureau of Agriculture and Rural A?airsCase
Farmers’ Harvest Festival
Agricultural and RuralInnovation Competition
Family FarmBookkeeping APPWe hosted the ChangshuFarmers’ Harvest Festival 2022in partnership with the MunicipalBureau of Agriculture andRural Affairs. We attended theopening ceremony of the festivaland supported the HaitangShop livestreamed tasting offamous, premium, and high-quality agricultural products.
We held the Second ContractSigning Ceremony for InvestmentPromotion for Major Agriculturaland Rural Projects in Changshuand the “CRC Bank Cup”Agricultural and Rural InnovationCompetition in partnershipwith the Municipal Bureau ofAgriculture and Rural Affairs.During the event, we signed astrategic cooperation agreementon rural revitalization led bycollaborative Party building.
As the only bank designatedby the Municipal Bureau ofAgriculture and Rural Affairsfor the cooperative promotionof the Family Farm APP, wehave played an active rolein the APP promotion andservices to help family farmersstrengthen the awareness ofcost management and improveoperational and managemente?ciency. In cooperation with theMunicipal Bureau of Agricultureand Rural Affairs, we visited 3demonstration family farms andsolicited 70 family farms to openaccounts on the APP.
Understanding
needs
Productcustomization
Productdiversication
We constantly update and iterate our self-developed smart service platform for agriculture, rural areas, and farmers, empoweringrural revitalization with digital means. As of 2022, our rural collective fund management system had been applied in more than170 administrative villages in the city, monitoring more than 470 accounts. Moreover, this model has been promoted to villageand town banks Yunnan.
201620222021
We independentlydeveloped the ChangshuRural Collective FundManagement System.
Connected to the rural collective asset supervision and management platform ofChangshu, we supported the integration of the city’s agricultural resource system,financial management system, asset resource management system, and ruralproperty rights transaction system to create a rural collective fund managementsystem V3.0.
We launched a Digital Smart Platform for RuralRevitalization. Focusing on the digital improvement andhigh-quality development needs of the city, towns, andvillages in capital, assets, and resources, we added theproject management system to the four integrated systems.
2022, the balance of the Jiangsu Agriculture Loan was 82.2 million yuan.We have intensied partnerships with key nancial institutions, including Jiangsu Rural Credit Union and the People’s Bank ofChina, to promote the registration and credit assessment of new agricultural business entities. Through several exchanges andconsultation meetings, we have determined the development model of Changshu’s credit assessment and registration for newagricultural business entities. As part of our pilot program, we submitted the initial list of 12 new agricultural business entities and440 farmers, and coordinated with relevant municipal departments and sections to initiate trial ratings and registrations.
As of the end of 2022, thebalance of the JiangsuAgriculture Loan was
82.2
million yuan.
In 2022, we launched the Ingenious Move program. With a headquarters-division project-based model, weexplored nancial scenarios and acquired customers in a large scale. All members of the Bank were eligible tochoose topics and goals and set up agile and e?cient project-based nancial service teams. They mined intonancial inclusion scenarios, including rural specialty industries and township specialty markets, and quicklygrasped and met the needs of di?erent customers. In the Ingenious Move program, we completed 44 projectsthroughout the year, which brought new asset business worth over 5 billion yuan.
The downturn in the economy in Suzhou had a major impact on the express and logistics sectors, where Mr.Xu worked. He faced many di?culties. The rst was inability to get out. Tra?c control was imposed in parts ofSuzhou and surrounding areas, which blocked the tra?c of logistics. The second was no goods to be delivered.Mr. Xu’s partner factories stopped production due to the epidemic, and the orders dropped sharply. The thirdwas continuing expenditure. Although the company’s business was stagnant, expenses such as mortgages,wages, rent, and car maintenance did not stop. These problems made Mr. Xu very anxious. We kept abreast ofthe situation and customer demands. Through online channels and products, we quickly submitted a whitelistfor Mr. Xu. It took only one day for the loan to be approved, solving his urgent needs.
Ingenious Move to build e?cient service teams
CRC Bank helps a logistics company quickly solve nancing problems
Case
We have launched the Star Series online product portfolio to assist customers in their online visibility and meettheir diverse nancial needs. In 2022, there were 23,000 accounts with a balance of 3.422 billion yuan, and anet increase of 8,272 accounts with a balance of 765 million yuan in 2022.We coordinate internally and externally to manage and follow up with our customers. Our customized customerrelationship maintenance approach is tailored to the unique nature of each customer, and we engage with themfrequently across various scenarios. Additionally, we have upgraded our marketing tools, including updating andupgrading the robocall system and extending and maintaining the prospective customer system.To streamline the loan approval process, we have implemented a series of measures aimed at optimizing thesystem, including 1) delegating approval powers to lower levels, 2) streamlining the mortgage process through apermanent program, 3) implementing a classied and streamlined credit process for old mortgage customers, 4)empowering primary-level o?ces in loan approval, and 5) assigning approvers to branches for on-site approval.
In 2022, we improved our portfolio of micro and small products and services. We optimized our processes and upgraded ourproducts to cater to the needs of di?erent customer groups.Improving Our Product and Service Portfolio
Facilitating theresumption of workand productionAccurately reachingnew customers
Optimizing theapproval process
In 2022, CRC Bank continued to deepen and improve its portfolio of microand small products and services. The Bank promoted its services to lower-tier markets to meet the development needs of micro and small customersin villages and towns. It also expedited the adoption of intelligent and digitalsystems to further augment our micro and small services. By the end of 2022,its total micro and small loans amounted to 60.831 billion yuan, and the netincrease in the balance of micro and small loans was 8.538 billion yuan.
Supporting MSEs with Micro and SmallFinance
By the end of 2022,its total micro and small loansamounted to
60.831
billionyuan, and the net increasein the balance of micro andsmall loans was
8.538
billion yuan.
Case
We have provided assistanceto nearly
new agriculturalbusiness entities and specialtyindustry customers,7,600grain planters andproducers,and
village-leveleconomic organizations.
Through continuous innovations in online nancial services, CRC Bank puts e?orts into building nancial-ecosystem scenarios,creating an open banking ecosystem, and empowering customers to lead better lives through technology. On July 1, 2022, theOnline Finance Department was o?cially established as a primary department of the Bank.
Online Finance Improving Public-benet Services
We have launched many online public-benefit services, including scenario-based programs such as Haitang Shop, OnlineMedical Insurance Services, the Smart Food Market, and the Smart Community, bringing convenience and happiness to newcitizens.
Guided by collaborative Party building and integrating advantageous resources, we have worked with the OrganizationDepartment of the CPC Changshu Committee and the Changshu Federation of Trade Unions to foster the Haitang Shopintegrated public-benet service platform. Since its launch, Haitang Shop has achieved remarkable economic and socialresults, and is becoming the most inuential inclusion platform in Changshu. The platform has four major purposes:
In order to help new citizens integrate into local life, the Home of New Citizens service has been launched on the CRC LifeAPP and the CRC Bank+ mini program. It features services for administrative a?airs, fellow countrymen, nance, serviceteams, food, job hunting, and housing. The Home of New Citizens makes CRC Bank a close friend to new citizens.
In response to the requirements of the Municipal Bureau of Commerce for building a food safety traceability system, wehave created an Internet + intelligence smart food market to solve problems in food traceability, weighting, and smartelectronic payments. We have upgraded the payment collection equipment in several food wholesale markets andconnected to 320 high-quality food market merchants of meat, aquatic products, fruits, and vegetables. It has demonstratedthat we harness science and technology to serve people’s livelihood.
The Haitang Shop online platform has hosted 47 inclusion events of various kinds, with a totalattendance of more than 650,000.In response to the financial needs of more than 400,000 trade union members, we havelaunched some exclusive deposit, loan, and wealth management services under white-list-basedmanagement, and raised wealth management funds of 330 million yuan.
The Organization Department of the CPC Municipal Committee and the Municipal Federation ofTrade Unions have recommended 69 local high-quality merchants to register on CRC Life, andjointly launched several special livestreaming sessions. This move has expanded the inuence ofthe Bank’s CRC Life brand and deepened government-bank cooperation.
We take advantage of the pick-up sites of trade unions’ inclusion campaigns to attract high-qualitycustomer resources, and have attracted more than 10,000 customers.
Launching Online Public-benet Services
Haitang Shop
Home of New Citizens
Smart Food Market
Hosting inclusion
eventsIntegratingnancial services
Deepeninggovernment-bankinteraction
Attracting customersand empowering
institutionsWe have accelerated the digital transition of our micro and small services. At the beginning of 2022, we formed a specialized digitalbanking team. Throughout the year, our micro and small loan business had an online approval rate of 32%, served 25,800 customers,and issued loans amounting to 3.444 billion yuan.We have established a 1+1+3 digital service system, which is an online banking framework of 1 organizational structure, 1 businesscollaboration framework, and 3 platforms (marketing, approval, and management and control). We have created an end-to-end digitalbusiness ecosystem that facilitates online customer acquisition, improves e?ciency and quality, and enables intelligent monitoring byintegrating micro-credit investigation technology, credit factories, and digital technology. It is designed to drive new products, businesses,and models, and promote intelligent marketing, customer acquisition, analysis, approval, operation, and risk control in nancial services.Through this system, we aim to continuously enhance the quality and e?ciency of our micro and small credit services for customers inagriculture, rural areas, and farmers.
We strive to provide more micro and small financial services to lower-tier markets tomeet the diversied nancial needs of rural micro and small enterprises, self-employedindividuals, and new agricultural business entities.We have enhanced our communication with MSMEs and core enterprises in the supplychain, identied their nancial needs, and kept abreast of their business operations throughvisits and symposiums. We have visited 80,000 MSMEs and provided assistance tonearly 500 new agricultural business entities and specialty industry customers, 7,600 grainplanters and producers, and 108 village-level economic organizations.Our featured micro and small services and products, tailored for lower-tier markets, includethe Dream Realization Loan, a family credit product, and the Sunshine Loan, designedfor self-employed individuals and farmers. Our services are geared towards stabilizingagricultural production, supporting local township specialty industries, and projects relatedto agricultural and rural modernization, among other key areas, as well as providingnancial services for micro and small enterprises in rural areas.Additionally, we step up e?orts to promote the integration of nancial services and providea package of nancial services. Through business integration, we o?er a one-stop packageof nancial services, including credit, savings, and wealth management, that caters to thecomprehensive and diverse nancing needs of micro and small customers in rural areas.Accelerating the Digitalization of Micro and Small Services
Providing More Services in Lower-Tier Markets
In April 2022, Mr. Yu’s engineering projects in Shanghai and Taicang were forced to suspend by the downturn inthe economy. At the same time, however, workers’ wages, equipment rents, vehicle maintenance fees, and bankrepayments all awaited, which made Mr. Yu anxious. To help Mr. Yu solve these urgent problems, we suggestedhim apply for a 100,000-yuan Star Treatment Loan online in additional to his 300,000-yuan loan. The Star TreatmentLoan is an online loan product only for old customers, in which customers can apply without leaving home. Under thetelephone guidance of our account manager, Mr. Yu operated online and received a reminder of successful withdrawalin less than ten minutes. The fund helped him effectively deal with the impact of the epidemic on production andoperation.
CRC Bank meets a customer’s urgent needs with online servicesCase
We issued an inclusive loan of 400,000 yuan in e-CNY to Suzhou Olympic Sports Facilities Engineering Co.,Ltd. This loan is the rst e-CNY inclusive loan issued by a local corporate bank in Suzhou.Due to the impact of the downturn in the economy, the client company was short of funds. After learningabout the company’s needs, we quickly communicated with it and approved the loan. It took only one dayfor the Business Loan of 400,000 yuan to be issued to the customer’s digital wallet. The issuance of e-CNYinclusive loans provided MSEs with a new nancing channel, realizes closed-loop capital circulation and capitalcontrollability, and improves the convenience of nancial inclusion.
CRC Bank issues the rst e-CNY inclusive loan of local corporate banks in Suzhou
As Suzhou rolls out the China’s digital yuan (e-CNY) pilot program, we promote the e-CNY business and create an e-CNYecosystem for scenarios such as digital administrative a?airs, nancial appropriation, retailers and supermarkets, and medicaltreatment. By the end of 2022, we had issued 896 million yuan in loans in e-CNY, accounting for more than 60% of the totalamount of e-CNY inclusive loans in Changshu.We have also hosted events to popularize e-CNY knowledge, including the Night Market for New Citizens in Xiaokang Village,the Financial Lecture for Kuncheng Kindergarten, A Glimpse of CRC Bank’s Financial Inclusion Service Site, the OpeningCeremony of Chinese Farmers’ Harvest Festival, and the INCITY e-CNY Promotion Corner. Through these events, weencouraged people to develop the habit of using e-CNY.
Promoting e-CNY
In order to deepen the court-bank cooperation and explore a new approach to increasing public knowledge ofthe law, we worked with the Changshu Municipal People’s Court to launch two livestreaming hosted by judgeson September 23 and December 9, 2022. In the sessions, judges explained private lending to the audience,and guided more people to develop a sense of the rule of law and better know the law, abide by the law, anduse the law. The sessions received 45,000 views.
CRC Bank and the Municipal People’s Court hold a livestreaming series to increase publicknowledge of the lawCase
A livestreaming session hosted by a judge
In 2022, we held a series of public-benefit livestreaming sessions to disseminate financial knowledge, interpret medicalinsurance and related policies, and promote agricultural products and specialties. Throughout the year, we promoted the salesof agricultural products and specialties worth 4.2814 million yuan.
Public-benet Livestreaming and Knowledge Popularization
On June 24, 2022, CRC Bank’s Head Office and Hanjiang Sub-branch jointly launched livestreaming withthe theme of “a glimpse of Yangshou Town, supporting consumption recovery, and celebrating the Party’sDay.” Yuan Zhengyu, deputy mayor of Yangshou Town, Hanjiang District, Yangzhou, served as the host andrecommended authentic Huaiyang delicacies and local products to the online audience in dialect. The sessionattracted an audience of 34,000 and saw 850kg of agricultural products sold in 627 orders, contributing to thedevelopment of local agriculture.
CRC Bank hosts livestreaming for consumption to support agriculture
Livestreaming for consumption to support agriculture
Case
Case
LeveragingTechnology andFostering AttentiveServices
Improving Technology ManagementEmpowering Business InnovationOptimizing Cu?omer ExperienceStrengthening User Privacy Protection and InformationSecurity
The integration of artificial intelligence, big data, cloud computing,blockchain, and other information technologies with nancial services isrevolutionizing the way nancial services are delivered. By breaking downthe barriers of time and space, financial technology (fintech) enablesbanks to o?er more e?cient and accurate services to their customers. AtCRC Bank, we rmly believe that “technology is business,” and as such,we actively promote the in-depth integration of ntech with our productsand services. Through this integration, we aim to harness the power ofntech to drive nancial transformation and upgrading, provide a new wayfor our nancial services to serve the real economy, a new opportunity topromote nancial inclusion, and a new tool to prevent and resolve nancialrisks.
Education background composition of CRC Bank’s
technological workforce
CRC Bank’s Research Investment (2020-2022)
The Bank has effectively integrated and utilized new financial technologies, promoting ongoinginnovation. A secure, controllable, advanced, and e?cient ntech application system has been fullyestablished, ensuring the continuous growth and vitality of nancial innovation.
The coverage of the Bank’s nancial services has expanded, and its nancial product supply systemhas improved. Its nancial business has been signicantly better and more e?cient, and its nancialservices for agriculture, rural areas, MSEs, and the real economy have been signicantly enhanced.
A financial security management system has taken shape in the Bank. The Bank’s financial riskprevention capabilities have been greatly strengthened, and its financial risk management andcontrol has reached a higher level.
The Bank’s financial technology infrastructure has been optimized, and its project testing andacceptance and process management capabilities have been e?ectively enhanced. An intelligentoperation and maintenance guarantee system has been fully established.
Fintechapplications are
advanced and
controllable
In 2022, CRC Bank implemented its ntech strategy as outlined in its operational plan, which consisted of One Core, Three KeyPoints, Five Platforms, and Two Major Supports. The One Core refers to the deployment of a next-generation core system intooperation. The Three Key Points refer to the launch of wealth, corporate, and acquisition project groups. The Five Platformsrefer to the development of risk control, intelligence, rural areas, ecology, and credit assessment business platforms. The TwoMajor Supports refer to the improvement of technology management and basic support capabilities.
We have increased e?orts in building a ntech talent workforce and investment in resources. By consolidating the foundationof technological innovation, we are ensuring the strategic goals of our ntech planning are achievable. In 2022, we initiatedthe reform of the technological talent system, optimized the rank system of fintech positions, and improved the recruitmentperformance of technological experts. These e?orts have enhanced the stability and sustainable development capabilities of ourscientic and technological talent team.
By the end of 2022, the Bank had a technological workforce of 304 people. The annual research investment amounted to 314million yuan, representing a year-over-year increase of 24.6%. The educational background and age structure of the talent teamhave been further optimized, strengthening the talent pipeline for the future.
Improving Technology Management
In accordance with the guiding principles set forth by the FinTech Development Plan of the central bank, CRC Bank hasdeveloped the FinTech Development Plan (2019-2022) of CRC Bank to guide its fintech development. The plan’s goals for20222 were successfully achieved, including the completion of the next-generation information system. With the constructionconcept of “a large middle platform, a thin core, and an agile front desk,” we have built a next-generation distributed ntechinformation platform and deployed a next-generation core accounting system. The new core system adopts advancedtechnology architecture systems such as distributed and micro-services, and provides comprehensive micro-services. It boastshigh availability and performance, resulting in a signicant improvement in overall performance and further advancing our digitaltransformation.
Implementing the Fintech Strategy
Consolidating Fundamental Support
Results of Implementing the Plan
The bank has conducted a comprehensive review of itstechnical talent. It has upgraded the ranking system fortechnology-related positions and established six majorcategories of po-sitions in two main groups, technology andmanagement. As rank sequence systems and reg-ulations havebeen developed, employees have clearer career developmentchannels.
The Bank focuses on recruiting high-caliber people and haslaunched the One Hundred Talented Recruits Project. Byexpanding recruitment channels, conducting more recruitmentinterviews, internal competition for recruitment, and encouraginginternal referrals, the Bank has accelerated the introductionof technological experts, and increased the proportion ofgraduates from 211- and 985-Program universities in itsrecruitment. The Bank is also focused on reducing its relianceon third-party companies by increasing employee productivity.Ad-ditionally, the Bank is committed to providing its technologypersonnel with a strong under-standing of financial risk andfostering a mindset of Internet thinking.
董事会
Registering technological experts andimplementing the technical sequence system
Launching the One Hundred Talented
Recruits Project
Gender composition of CRC Bank’s technological workforce
Female
26%
Master’s degree holdersBelow the Bachelor’s degree holders
Bachelor’s degree holders
Research Investment (100 million yuan)
202020212022
2.43
2.52
3.14
Male74%Financial servicecapabilities have
been steadilyenhanced
Financial riskcontrol has beensignicantlyenhanced
Financialtechnology
support hasbeen improved
20%2%
78%
2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Drawing on its successes in ntech R&D, CRC Bank is making comprehensive progress in its online business toward the Bank’sbusiness strategic direction. The Bank expanded and improves its nancial products and business models and provides customerswith comprehensive and multi-level online nancial services.
Empowering Business Innovation
CRC Bank has built a customer-centric comprehensive managementand sales platform for investment products, which focuses onfinancial products such as wealth management, funds, insurance,precious metals, trust agency sales, and structured deposits. Theplatform supports a multi-legal-person structure and o?ers customersmore convenient and efficient channels for collecting financialinformation, purchasing products, and managing their investments.
CRC Bank has built an integrated financial service platform forenterprises, a “corporate channel” business middle platform, and anintegrated portal platform for corporate customer ow and nancialproducts. The Bank has reconstructed its international settlementsystem and created a fully integrated international business platformthat encompasses nancing, exchange, capital, clearing, messaging,risk control, blacklist, and declaration. It has also implemented a next-generation bill system that is connected to the billing system of thestock exchange.
This platform enables mobile operationsof the entire pre-loan investigation, loanreview, and post-loan inspection, andsupports remote due diligence, whichgreatly improves the efficiency of themarketing business.
CRC Bank promotes the integrationof online and o?ine acquiring systemsto create a comprehensive acquiringsystem for merchants. The Bank hasalso supplemented acquirers’ abilityby expanding the payment channelssuch as the Bank’s cards and benefitrewards.
CRC Bank has initiated a rural digital smart platform project andbuilt a multi-network integrated digital management platform for newagricultural assets. This platform encompasses rural capital, asset,and resource management, village-level nancial management, andvillage affairs disclosure. The Bank supports data interconnectionbetween the government department property rights trading platform,the bidding management systems, and other systems, as well asfour-level penetrating management across municipalities, bureaus,towns, and villages to enhance integrated management capabilities.
CRC Bank has launched the union’sproducts, Haitang Shop and CRCBusiness. This move coordinates theBank’s internal service scenarios andintegrates financial services into theBank’s ecosystem.
By analyzing the credit logic of corporate, retail, and micro andsmall credit businesses, CRC Bank has overcome the limitationsof “department-based banking” and integrated and reconstructedthe business channels, customer information, handling processes,and risk control rules of each line. The Bank has standardized theunderlying design and reduced redundant losses, and supportsindividual needs. This has led to the improved automation andintelligence of the entire credit process for credit business acrossall lines and elds, including pre-lending, lending, and post-lendingservices, laying a solid technological foundation for further businessintegration and development.
Launching acomprehensivewealthmanagementplatform
Enhancingthe CentralAcquiringplatform
Promoting theCRC ecologicalplatform
Advancing the
construction
of the rural
revitalizationplatform
Reconstructingthe creditmanagementplatform
Launching anonline loanreview platform
Onboardingcorporatesystem projectgroups
We continue to strengthen the protection andmanagement of intellectual property rights in accordancewith the Information and Technology Intellectual PropertyManagement Measures of Jiangsu Changshu RuralCommercial Bank Co., Ltd. We apply for inventionpatents or software copyrights for innovative products,and promptly protect the legitimate rights and interestsof technological employees, thereby enhancing theirenthusiasm for ntech work.As of 2022, we had secured national technologyinvention patents for four of its system-relatedtechnologies, including the seal publication system,big data risk control, OCR recognition, and knowledgegraph. We also hold software copyrights for 47 products,including the information platform and the accountmanagement system.
We are continuously improving our information management in accordance with the management system standards for informationtechnology and information security, and actively apply for the evaluation of the industry’s scientific and technological capabilitysystems. Our information security management system has been certified under the ISO27001 certification, our informationtechnology service management system has been certied under the ISO20000 certication, and our ntech headquarters projectmanagement capability has been certied under the CMMI Maturity Level 3 certication.
Some of CRC Bank’s major technical invention patents and
software copyrights
Protection of Intellectual PropertyRights
Increasing Technological Qualications
The ISO27001
certi?cation
The ISO20000
certication
The CMMI Maturity Level 3 certications
CRC Bank attaches great importance to the quality of customer service. The Bank leverages information technology to upgradeits service approaches and improve the customer experience. Moreover, it continuously improves the complaint mechanism,regulates complaint acceptance channels and publicity channels, and improves the quality and e?ciency of complaint handlingto provide customers with better services.
Optimizing Customer Experience
In 2022, we prioritized our mobile banking app to hasten the integration of nance and technology. We made both online andonline e?orts to create more diversied smart service scenarios. Our nancial services are transitioning from semi-online to fullyonline. Our mobile nancial service scenarios are extending from online to o?ine, and are being deeply integrated into high-frequency life scenarios.
We have upgraded our mobile banking to open banking, which provides not only regularself-service options for customers but also incorporates video banking service within theapp, allowing for person-to-person communication.We leverage the technological capabilities and financial services enabled by openbanking to enhance our vital service capabilities. The process of signing and cancelingcontracts for vital service payments such as water, electricity, and xed-line telephoneservices has been made available online. In addition, users can pay for the natural gasIoT meter online and obtain medical insurance electronic certificates. Residents canenjoy a more convenient life without the need to leave their homes.
Smart Service Scenarios
In 2022, CRC Bank worked with Telecom Changshu and Jiangnan Love Life to create a digital communitygovernance ecosystem. The Bank uses apibank to connect with financial scenarios such as property feecollection to carry out acquisitions. It has reached cooperation with five local communities in Changshu,leveraging the development of smart nance with smart scenarios through technology empowerment.
In 2022, CRC Bank moved the high-frequency medical insurance business into bank branches to implementthe tenet of “practically serving the people” and improve people’s sense of happiness and gain. As theexclusive partner of Changshu Municipal Bureau of Medical Security, the Bank participated in and supportedthe full coverage of Changshu’s “15-minute medical insurance service circle” in 2022. In this project, the Bankpromoted medical insurance business into towns and villages, and realized “online and nearby handling.”Online, citizens have access to convenient services such as the medical insurance electronic certicate throughmobile banking. O?ine, Medical Insurance Convenience Service Stations have been built at 38 local branches.They provide 30 special counter services such as remote record of medical treatment and reimbursement ofexpenses. There, citizens have access to eight self-service items such as individual insurance informationinquiries. The Bank provide nancial assistance to change medical insurance services from “counter service” to“doorstep service,” open up the last mile of “public-benet medical insurance.”
Building a smart community and drawing a new blueprint for smart life
Improving people’s livelihood and setting up the fast lane of medical insurance servicesCase
In April 2022, Haitang Shop, an online service platform for agriculture, ruralareas, and farmers jointly built by CRC Bank, the Organization Departmentof the CPC Changshu Municipal Committee and the Municipal Federationof Trade Unions, was officially launched. The platform is operated by the“Changshu Trade Unions” WeChat o?cial account. Taking the Bank’s “LocalProducts” platform as the prototype, it integrates the Haitang Shop, CRC Life,and Changshu Trade Unions platforms and becomes an online shopping mallfocusing on Changshu local specialties. The platform realizes the integratedmanagement of the entire process of online shopping such as merchants,commodities, members, settlement, and logistics.
The Haitang Shop Online Service Platform for Agriculture,Rural Areas, and FarmersCase
The Haitang Shop online serviceplatform for agriculture, rural areas, and
farmersmerchantscommoditiesmemberssettlementlogistics
The platform realizes the integrated management of the entire process ofonline shopping such
Update with the video call
function
Expanding the scope ofonline convenience services
Case
In 2022, we conscientiously implemented regulatory regulations on complaint management, improved complaint management, andprotected the legitimate rights and interests of nancial consumers. First, we have improved our complaint mechanism and moved thecomplaint handling port forward. We have claried the accountability of the subject of the complaint. We stuck to the practice that the rstone receiving a complaint shall be responsible for its handling, as well as hierarchical and classied management, to resolve complaintsfrom the beginning. Second, we have enhanced complaint analysis and improved the quality and e?ciency of complaint handling. TheHeadquarters O?ce, the Risk Management Department, the Operation Management Department, and the Legal A?airs and ComplianceDepartment formed a complaint handling team. The team made full use of its advantages in coordination and resources to investigate,verify, and handle complex complaints, improving the quality and e?ciency of complaint handling. Third, we have strengthened traceabilityand rectication to improve customer satisfaction. We regularly analyzed and reported consumer complaints to improve related products,processes, services and x existing problems, and improve customer satisfaction.In 2022, the Bank received 126 nancial consumer complaints, a year-on-year decrease of 23.64%. Out of these, 71 were transferredfrom the regulatory authorities, 50 were transferred from the convenience service platform, 3 were received via the 956020 CustomerService Center, and 2 were received through other channels. All of these complaints have been successfully resolved.
Improving Complaint Management
CRC Bank’s complaint handling processComposition of complaint causes
Business composition of complaints to CRC Bank in 2022Regional composition of complaints to CRC Bank in 2022
We attach great importance to enhancing employees’ information security awareness and deliver regular information securityand privacy protection training both online and o?ine. In 2022, we hosted 98 employee cybersecurity training sessions for anattendance of 4,700 employees and an employee cybersecurity knowledge contest that involved more than 6,000 participants.
We are committed to protecting our customers’ privacy. Every year, we conduct an external review and assessment of ourpersonal information protection practices and review the Privacy Policy of Jiangsu Changshu Rural Commercial Bank Co., Ltd.We abide by the Personal Financial Information Security Management Measures. Our mobile banking app, CRC Life, FeiyanPayment Code, and online banking services, which involve personal information security, require standardized user informedconsent. clearly inform users of the methods and extent of personal information collection, use, and storage through explicitreminders, use user privacy information in a legal and reasonable manner, and transmit user information in a secure andcontrollable environment. In 2022, there were no major incidents related to information security and privacy protection in theBank.
To regulate the management of data assets and ensure the safe use of data, we have developed Classied and Graded DataManagement Measures. The policy denes management responsibilities. This policy outlines management responsibilities, andrequires all departments within the bank to adopt a standardized and clear approach to identify the importance and sensitivity ofdata, and to classify them according to certain classication principles.In 2022, we start the construction of a high-standard green data center. The data center complies with the requirements of thenational standard Code for Design of Data Centers (GB50174-2017) for Class-A computer rooms and the high standards andregulatory requirements of the nancial sector. Designed with a focus on environmental friendliness and energy conservation, itwill be built into a high-quality, high-standard, intelligent, and ecological-friendly new data center in Haiyu. The design considerssocial, environmental, and economic benets and is engineered to achieve a PUE of less than or equal to 1.4. Upon completion,it will form a multi-active pattern of “one master and two backups” in the same city along with the data center of the Head O?ceand the sub-branch in the development zone, providing reliable and continuous IT support capabilities for the business system.
To enhance new employees’ information security awareness, in 2022, we carried out 9 cybersecurityawareness training sessions for an attendance of 395 employees. The training covered informationsecurity awareness, security compliance, and security risk prevention. The sessions lectured with specicsecurity cases, focusing on risks such as data security protection loopholes, phishing emails, and weakpasswords.To ensure information security and operational stability during the 20th CPC National Congress, we helda special cybersecurity conference in October 2022. At the meeting, cybersecurity support during the keyprotection period was deployed. We took measures such as regular patrol inspections and appointingdedicated workers to strengthen the prevention of hidden dangers in cybersecurity during the 20th CPCNational Congress.
Enhancing Information Security Awareness
E?orts to Protect Customer Privacy
Ensuring Data Security
At CRC Bank, we place a high emphasis on protecting user privacy and ensuring information security. We continuously improveour technical framework, enrich our overall strategy, and enhance our management capabilities to ensure information securityand privacy protection technology management.Strengthening User Privacy Protection and Information Security
Loans
Bank Card
Other
RenminbiDeposit
Head OfficeDepartmentsPayment andSettlement
Institutions inChangshuPersonalFinancialInformation
InstitutionsOutsideChangshu
Management system,business rules, and
processesService facilities,equipment, andbusiness systems
Service attitude,business operation, and
e?ciencyPricing and charges
Marketing methods andapproaches
Others
20.6%
7.1%7.1%
16.7%
8.7%
5.6%
4.8%
3.2%
4.8%
1.6%
47.6%
72.2%
44.4%
31.0%
24.6%
Head Office departments, the customer service center, and branchesaccept corresponding complaints.The complaint is registered in the complaint standardization system andreferred to relevant departments for review.The functional department investigates and veries the complaint, andprovides feedback to the customer within ve working days.Complaints are summarized and analyzed within the stipulated time. Thehandling of complaints is regularly reported across the Bank.
Complaint acceptance
Complaint review
Complaint handling
Concluding and Archiving
Responding toClimate Change andBuilding a GreenBank
Against the global response to climate change, CRC Bank leverages itsregional and industry influence to undertake environmental and socialresponsibilities in support of the nation’s carbon peaking and carbonneutrality strategy. The Bank intensies its e?orts to identify environmentaland social risks, promote the adoption of green and low-carbon operationalpractices, and launch green finance programs. It is proactively seekingout new opportunities for green development in responding to climate-related challenges and pursuing appropriate and feasible sustainabledevelopment models.
Developing Green FinancePromoting Green Operations
CRC Bank has leveraged its advantages in nance, credit, and information products to devise a Green Finance DevelopmentStrategy (2020-2025). The strategy guides the Bank to provide loan support to projects related to energy conservation, emissionreduction, and urban infrastructure. The three major tasks of the Bank’s green credit development strategy center on mitigatingenvironmental and social risks, expediting business development in green sectors, and improving its social responsibilityperformance. In this way, the Bank is e?ectively supporting the progress of green nance.
In accordance with the guiding principles outlined in the Guidelines on Green Finance for the Banking and Insurance Industriesissued by the China Banking and Insurance Regulatory Commission, we have integrated environmental, social and governancerequirements into our credit risk management process. Our efforts are geared towards creating social and environmentalbenets and using our nancial power to more e?ectively support the green and low-carbon transition of society.
Developing Green Finance
As part of the Green Finance Development Strategy, we are constantly refining our green finance policy and managementsystem, which is guided by One Policy and supported by Four Mechanisms. Our aim is to ensure the progress of green nance.We have improved our green nance system and strengthened the management e?ciency of the Green Finance Departmentand the Green and Low-Carbon Transition Financial Service Center. Additionally, we have improved our green financeassessment and incentive mechanism which aim to inspire and direct all Bank institutions to increase their support for the low-carbon economy, the circular economy, energy conservation, and environmental protection.
Improving Systems
Strengthening Environmental and Social Risk Management
The Bank has released the Internal Control Management Measures of the Green and Low-Carbon Transition Financial Service Center. The policy defines the responsibilities andpowers of key departments and positions according to the needs of green finance businessmanagement and set a reasonable reporting process. Relevant content will be regularly collatedand updated.Improving InternalControl Manage-ment
We conduct comprehensive investigations and assessments of our customers and their projectsto determine their environmental and social impacts. Our goal is to understand the history, currentsituation, and potential issues relating to our client's environmental and social risks. We timely andaccurately categorize loans as "green or not” in our credit system. We focus on investigating theactual situation of the enterprise’s e?uent discharge and the possession of relevant permits.We conduct strict compliance reviews to ensure that the necessary conditions for the start of projectconstruction are met (such as compliance with industrial policies and market access standards,project approval and verication, or ling procedures). Our special focus is on whether the approvalor verication body has the corresponding authority.We focus on ensuring that new projects comply with national industrial policies and developmenttrends. We require that the project environmental impact assessment (EIA) aligns with the generalplanning EIA requirements.Based on our comprehensive assessment of the overall risks of the project, including environmentaland social impacts, we propose a loan scheme and establish reasonable, e?ective, and feasibleloan conditions and management requirements. We implement a veto system for environmentalprotection in credit approval.For green, low-carbon, or circular-economy credit projects and customers, we have introduceda “green channel” approval mechanism. This mechanism includes measures such as parallelprocessing by approvers and account managers as well as advance loan approval. We have alsoestablished a business management model that integrates front-end marketing promotion andmiddle-platform credit approval to strengthen support.To improve the approval e?ciency, we have 1) established a “fast track” loan approval model, 2)simplied materials required for the approval of high-quality green nancing projects, 3) streamlinedthe credit approval process, and 4) adopted a graded and classied credit granting method.We strengthen communication with local environmental protection departments, regulators, thepress, and stakeholders of the loan customer (project) and to understand the environmentalprotection compliance of the credit-granted enterprise. We take proactive measures to identifyenvironmental and social risks of the client (project). We monitor customers or projects involvedin major environmental risk events within our operational area, ensure the implementation ofrelevant credit management requirements, and oversee the entry and management of corporateenvironmental protection labels.In the case of customers with identied environmental protection issues (or hidden dangers), wewill give early warning reminders through the risk early warning system. We then take targetedcontrol or mitigation measures to e?ectively control the environmental or social risk with a focus onpreventing possible credit and reputation risks. We continuously increase the frequency of post-loaninspections.
Pre-LoanInvestigation
Credit
Approval
Post-LoanManagement
The Bank has released the Account Manager Team Management Measures of the Green andLow-Carbon Transition Financial Service Center. The policy establishes a permanent greennance business exchange system and a team leader accountability system. In addition, it hascollated and improved the reporting mechanism for green nance business.The Bank has released the Credit Checking Management Measures of the Green and Low-CarbonTransition Financial Service Center. With this policy, the approval process has been shortenedand the efficiency of approval has been improved under the premise of risk controllability. Moreimportantly, credit support for green industries such as environmental protection, green building,energy conservation, and emission reduction renovation has also been increased.The Bank has released the Performance Appraisal Management Measures of the Green andLow-Carbon Transition Financial Service Center. Indicators such as the quantity and quality ofgreen credit business are included in the performance appraisal scheme for business managersto strengthen incentives and guidance.The Bank has released the Liability Exemption Management Measures of the Green and Low-Carbon Transition Financial Service Center. In the green credit business, those who havefulfilled their duties are not held accountable. The risk management of the credit checkingbusiness of green nance projects is been regulated, eliminating the concerns of salespersonsin business development.
Strengthening TeamManagement
Optimizing CreditChecking Guidance
Introducing Appraisals
and Incentives
Introducing Liability
Exemption
Based on our development philosophy and businesscharacteristics, we continue to promote the innovation of diversiedgreen financial products. With a focus on meeting the greennancing needs of agriculture, rural areas, farmers, and MSEs, wehave introduced a series of standardized loan financing modelsand low-carbon nancial products. As of the end of 2022, our greencredit balance had reached 2.276 billion yuan, marking an annualincrease of over 20%., demonstrating our e?ective support of thegreen and low-carbon transition of the real economy.
Innovation of Green Financial Products
TypePurposeProduct Details
Sewage Loan
An RMB working capital loan appliedby a borrower to support their regularproduction and operation. The borrowermust hold the pollution dischargeright which was obtained throughcompensation and confirmed with apollution discharge permit
Intended to meet the capitaldemand from enterprises’energy-saving and envi-ronmental protectiontransformation and day-to-day production and operationactivities
Loan amount: The loan amount for asingle account is limited to a maximumof 20 million yuan, and in principle notmore than 70% of the assessed value ofthe pollution emission rights held by theborrowing enterprise. Guarantee method:
credit. The pollutant discharge rights heldby the borrower are added as a mortgageguarantee.
Jiangsu Car-bon Financing
Working capital loans issued by theBank to agriculture-related, MSEs, andprivate enterprises that are in-cludedin the List of Key Green En-terprisesSupported by Central Bank Funds inJiangsu Province
Intended to meet the capitalneeds of enterprises’ en-ergy-saving and car-bon-reductionprojects, or the capital needsof ener-gy-e?ciency and car-bon-reduction enterprises’day-to-day business activ-ities
Loan interest rate: fixed interest rate.In principle, loans will have a weightedaverage interest rate not exceeding 5.5%,and the interest rate of a single loan willnot be equal to or greater than 6%. Forenter-prises that have achieved signicantcarbon reduc-tion results, the preferentialinterest rate approval mechanism willapply. Guarantee method: credit, ormortgage, pledge, and/or guarantee.
Environmen-
tal Protection
Loan
A financial product jointly estab-lishedby the Jiangsu Provincial De-partmentof Finance, the Provincial Departmentof Ecology and Envi-ronment, and theJiangsu Rural Credit Union and issuedby the Bank to borrowers. A loan riskcompensation fund pool for ecologicaland envi-ronmental protection projectshas been established to provide loancredit enhancement and risk com-pensation for pollution preventionand control, ecological conservationand restoration, environmental pro-tection infrastructure construction, andenvironmental protection pro-jectsundertaken by enterprises in JiangsuProvince.
It can be used in environ-mental protection projectsapproved by the ProvincialEvaluation Center includ-ing energy and water con-servation projects, ecolog-icalconservation and res-torationprojects, resource recyclingprojects, pollu-tion preventionprojects, renewable energyand clean energy projects,ener-gy-conservation andenvi-ronmental protectionser-vice projects.
The maximum amount is limited to 50million yuan. The loan term for workingcapital loans is limited to 3 years, while theterm for xed asset loans or project loansis set at 5 years. is capped at the loanprime rate (LPR) of the corre-spondingperiod in the lat-est month plus 80 basispoints. Guarantee method: mortgage,pledge, guaran-tee and/or credit.
In March 2022, the Bank provided a loan of 2 million yuan for the project construction of the New Energy Wind TurbineGenerator Warehouse Expansion project of a manufacturing company in Changshu. The project helped the companyfurther enhance its clean energy power generation capacity and optimize its production energy structure. It has promotedthe green and low-carbon transition of local manufacturing and created economic and environmental value. According tostatistics, after the completion of the project, it can drive energy saving and emission reduction of over 600 tons of carbondioxide, and reduce emissions of other by-products such as sulfur dioxide generated by coal combustion.In November 2022, the Bank provided a loan of 1 million yuan for the project construction of the 1.48-MW DistributedPhotovoltaic Power Generation project of a new energy technology company in Suzhou. The design life of the photovoltaicpower plant is 25 years. After the project is completed and put into operation, it is expected to save 10,000 tons of coalequivalent. In 25 years, it will reduce the emissions of 26,200 tons of carbon dioxide, 85 tons of sulfur dioxide, and 74 tonsof nitrogen oxides, e?ectively helping the realization of local carbon neutrality goal.
Jiangsu Carbon Financing helps regional green and low-carbon transitionCase
The Distributed Photovoltaic Power Generation project supported by CRC Bank’s Jiangsu Carbon Financing
As of the end of 2022, ourgreen credit balance hadreached
2.276
billion yuan
After the project is completed and put into operation, it is expected to save10,000tons of coalequivalent. In 25 years, it will reduce the emissions of26,200tons of carbon dioxide,
tons of sulfurdioxide, and
tons of nitrogen oxides, e?ectively helping the realization of local carbon neutrality goal.
marking an annual increase ofover20%
We integrate the development of green nance and fulllmentof social responsibility with the sustainable developmentof the Bank, and increase green investments. In 2022, wemade 5 new green bond investments, with a total investmentamount of over 367 million yuan.
The upgrade of the monitoring platform and the transformation of the monitoring network in our monitoring center has beencompleted. The monitoring network uses a 100-M broadband dedicated network to ensure that our business operations andsecurity guarantees do not a?ect each other. Our newly upgraded monitoring platform, which utilizes the Dahua Owl platform,has the capability to display video surveillance of key areas on wall-mounted displays, retrieve monitor footage, playback videosmoothly without packet loss, sound intrusion alarm, provide access control, enable voice intercom, force locking and openingof protective hatches, detect motion in the self-service area at night, as well as to integrate and connect functions to sub-setsystems. These enhancements have significantly strengthened our remote security management capabilities and provide astrong security support for our sustainable, stable, and healthy development. By replacing the self-service equipment nightpatrol, the platform’s intelligent remote monitoring function has helped us save an estimated 1.5 million yuan in annual costs.
CRC Bank’s Green Operations KPIs (2022)
Promoting Green Investment
Building Intelligent Monitoring
CRC Bank invested in the 2022 Green Bond (Phase I) of Zhejiang Changxing Financial HoldingCo., Ltd., with an amount of 90 million yuan, a yield of 4.6%, and a term of 7 years. The fundswere used for the construction of Huaxi New Energy Equipment High-tech Industrial Park Projectin Changxing County, Huzhou. The construction project consisted of a comprehensive ecologicalenvironment improvement project, upgrading of low-e?ciency old factory buildings, new greenfactory construction, and R&D infrastructure construction.In January2022
CRC Bank aims to build an eco-friendly bank. We strive to promote resource-saving measures such as paperless officesand intelligent lighting management. Additionally, we have optimized our waste disposal method and launched innovativephotovoltaic power generation pilot programs, all aimed at promoting the green and low-carbon transition of our operations.
Promoting Green Operations
20212022UnitGasoline consumption of self-owned vehicles of
the Bank
608,831.90309,567.59LNatural gas consumption of the Bank123,75273,999.73m3Total purchased electricity consumption31,104,67933,389,605kWh
Total water consumption174,663198,170metric tonPaper saved by electronic bills46.958.7910,000 piecesTotal annual greenhouse gas (GHG) emissions
(Scope 1 + Scope 2)
23,483.9524,328.39ton of CO2eTotal annual comprehensive energy
consumption
4,641.314,534.51ton of coal equivalent
In 2022, we made
new green bondinvestments, with a total investmentamount of over
million yuan.
CRC Bank invested in the 2022 Green Dollar Bond of Yangzhou Economic and TechnologicalDevelopment Zone Development (Group) Co., Ltd., with an amount of 5 million US dollars(equivalent to 31.8295 million yuan), a yield of 4.0%, and a term of 3 years. The funds were usedto renance existing debts, which was in line with the green nancing framework and the lingand registration requirements of the National Development and Reform Commission.CRC Bank invested in the 2022 Green Bond (Phase I) of Zhejiang Changxing Financial HoldingGroup Co., Ltd., with an amount of 8 million US dollars (equivalent to 50.9224 million yuan), ayield of 3.7%, and a term of 3 years. The funds were used for the new energy vehicle projectof Geely Automobile’s Changxing manufacturing base and the carbon-neutral water supplyintegration project for southern Changxing County.CRC Bank invested in the 2022 Green Bond (Phase II) of Zhejiang Anji Liangshan State-ownedHolding Group Co., Ltd., with an amount of 180 million yuan, a yield of 4.0%, and a term of 5+2years. The funds were used for the construction project of Jingmai Industrial Park in Anji County,Zhejiang Province and to supplement the company’s working capital. The project consisted ofa waste incineration power plant, a sludge disposal center, an ecological restoration (closure)project of the original waste landll, a waste sorting and disposal center, a xed comprehensivedisposal center, and supporting projects in the park.CRC Bank invested in the 2022 Green Dollar Secondary Bond of Yangzhou Economic andTechnological Development Zone Development (Group) Co., Ltd., with an amount of 1.8962million US dollars (equivalent to 13.913 million yuan), a face value of 4.0%, and a yield to maturityof 6.5602%, and a period of 3 years. The funds were used to refinance existing debts, whichwas in line with the green nancing framework and the ling and registration requirements of theNational Development and Reform Commission.
In April2022
In April2022
In July2022
InNovember2022
We continue to promote the construction of “carbon neutral branches.” As part of our carbon neutrality strategy, in 2022, welaunched photovoltaic power generation pilot programs at our Fushan Xiaoqiao, Yingyangqiao, and Shajiabang Party BuildingService Centers. In the program, we generated electricity for our own use, and transmitted any excess electricity to the grid. Weuse the 220-kV low-voltage grid-connected method, e?ectively reducing carbon emissions through clean energy substitution.During the reporting period, the pilot programs generated 39,800 kWh through photovoltaics, reduced electricity costs by 24,560yuan and decreased carbon dioxide emissions by about 26.4 tons, creating economic and environmental benets.
We leverage ntech to promote paperless and intelligent business and o?ces. We have increased paperless business scenariosat the counter and the recycling rate of o?ce supplies to reduce o?ce supplies waste.
Photovoltaic Power Generation PilotPaperless O?ces
CRC Bank’s photovoltaic power generation pilot program inYingyangqiao
CRC Bank’s photovoltaic power generation pilot program inFushan Xiaoqiao
ApproachResultsPaperless CounterPaperless transformation of over-the-counter transactions
In 2022, the number of paperless transactions was 4.22million, accounting for more than 74% of the counter businesssize. Nearly 4.22 million pieces of paper (about 42,200business certicates) were saved.
Paperless Ar-chive
The electronic archive system separates system datafrom image storage to re-duce the pressure on the systemserver and realize uniform, standardized, and efficientmanagement of archive image data.
In 2022, about 2.23 million copies of printed paper lists weresaved, and the use of printing paper was reduced by about
9.32 million pieces.
Online Slips
The printing channels for corporate slips are increased.Online channels support the printing of online banking andweb slips.
In 2022, the online slip rate reached 75%, reducing theprinting of 1.13 million paper documents and savinig about 50toner cartridges and about 80 tankers.
Online Ac-count Check-ing
Account checking channels are in-creased. WeChat,web, and online banking account checking are available.Online account checking is available in multiple channels,reducing the printing of paper bills.
In 2022, a total of 635,800 electronic bills were issued,reducing a total of 635,800 paper bills and 635,800envelopes.
Online Re-views
Due diligence reviews for corporate account openingcan be completed online. Account manager can registersurvey information on the mobile ter-minal. On-site photo-shooting is sup-ported. The generated image data will beautomatically sent to the account le.
In 2022, 14,000 surveys were conducted online, re-ducing theprinting of 14,000 paper documents.
the pilot programs generated39,800 kWh through photovoltaicsreduced electricity costs by24,560yuandecreased carbon dioxide emissions by about
26.4
tons
Fostering theFeiyan Cultureand AssumingResponsibility
Caring for EmployeesPopularizing Financial KnowledgeParticipating in Social Welfare
At CRC Bank, we adhere to the core values of “inclusive finance,responsible bank.” As part of our commitment to these values, we prioritizesafeguarding the rights and interests of our employees, and we play anactive role in social welfare and charity. We believe that by fullling oursocial responsibility, we can help improve the livelihoods and well-being ofpeople, bringing happiness to both our employees and the communitieswe serve.
Number of employees by gender
CRC Bank’s Employee Statistics (2022)
6,274
3,235
2,9827.69%
4.05%
3.64%
3,846
3,855
7,090
We have established a sound trade union in full compliance with the Trade Union Law of the People’s Republic of China topromote the Bank’s democratic management and supervision. We have also established an employee representative assemblysystem and hold employee representative assemblies regularly. This provides an e?ective way for employees to participatein the Company’s management and major decision-making, particularly in regard to major issues that a?ect their immediateinterests. In this way, we have provided an open communication channel for our employees. We further strengthen our corporategovernance by electing employee representative supervisors at the assembly.
At CRC Bank, we fully protect the legitimate rights and interests of ouremployees and are committed to diverse and equal employment practices.We strictly abide by the Labor Law and the Labor Contract Law of thePeople’s Republic of China, prohibit the use of child labor and forced labor,and strongly oppose any form of discrimination based on age, gender,and region. In 2022, we updated and improved the system and measuresfor selective recruitment. We also held on-campus job fairs and onlinepresentations that reached an audience of 35,000 people.
CRC Bank earnestly safeguards the rights and interests of employees. As part of our management philosophy of “employee rstas all rivers run into the sea”, we insist on providing equal employment and democratic management. We are dedicated to thedevelopment of our employees, and we strive to create a “happy bank” that cares for their well-being.Protection of Employees’ Rights and Interests
Caring for Employees
Based on our business development characteristics and employment needs, we have reviewed our recruitment processand collated the talent selection standards. We concluded a set of talent selection criteria to assist us in periodizing suitablecandidates while excluding those who do not meet our expectations, which further improved the Bank’s accuracy ofrecruitment.
To expedite the hiring process for short-listed candidates and optimize the recruitment process, we conduct theassessment, background checking, and physical examination simultaneously. We have enhanced the candidate reviewby including inquiries pertaining to potential violations of regulations and disciplines. The inquiry process is placed at thebeginning of the recruitment process, which reduces the risk of employment.
Our recruitment approval process is completely online. We strictly set recruitment requirements and online approvalmilestones for the pre-recruitment process, with relevant personnel linked to the system for real-time progress tracking. Thisapproach has reduced communication time and costs while ensuring a more e?cient and rigorous recruitment process.
ManagementPrimary-levelemployeesLabor dispatchedworkers
Under 30Turnover rate31-50
Turnover rate ofmale employeesOver 50
Turnover rate offemale employees
MaleFemale
Chinese mainlandOverseasHong Kong, Macao,and TaiwanNumber of employees by employment category
Number of employees by age
Number of employees by region
Turnover rate
Optimizing recruitment standards and improving recruitment accuracy
Optimizing the recruitment process and enhancing the review
? Implementing online approval to improve recruitment e?ciency
In 2022,We also held on-campusjob fairs and online presentationsthat reached an audience of35,000 people.
In 2022,we had a total workforce of
7,090 employees
an employee turnover rate of
7.70%
.
Percentage of employees trained by gender
We prioritize the growth and development of our employees and offer a range of development opportunities. In 2022, weimplemented and improved the dual-channel (management sequence and professional sequence) promotion mechanism,hosted a wide range of talent development and leadership training programs, and intensified the Flying High leadershiptraining system. Throughout the year, our Head O?ce hosted 230 training sessions, totaling 253,000 training hours, with a totalattendance of 43,228 people. Employees across the bank completed an average of 58.61 hours of training per person across allchannels.
Caring for Employee Development
"Hong Hu Flying Plan" Leadership Training System"Kun Peng Flying Plan" Professional Training System
To strengthen internal trainers as the pillar of knowledge transfer, CRC Bank launched the Craftsmanship:
Inheritance internal trainer empowerment series on September 10, 2022. In events such as the “Good Lecturer”Contest, outstanding trainers were identied and a team of excellent internal trainers of the Bank was built.Additionally, the Bank organized new managers and internal trainers to attend course development workshops.In 2022, 5 course development workshops were hosted and 56 courses were developed, which promotedinternal knowledge transfer and employee development.
CRC Bank launches serial sessions to empower internal trainers and strengthen knowledgeoutput and transferCase
Training statistics of CRC Bank's employees (2022)
We put e?orts into enhancing the employee promotion mechanism. By building a dual-channel (management sequence andprofessional sequence) promotion mechanism, we motivate, recognize, and cultivate high-potential employees, and providecontinuous vitality for the Company’s development.
The dual-channel promotion mechanism
Management
SequenceNewemployees
Middle and senior executives totaling 120 participatedin the ve-day Leading the Flight training program in theFlying High program.
We proceeded with the New President DevelopmentProgram to enhance leadership and hosted fourempowerment training sessions for new sub-branchheads and two leadership enhancement sessions for theFintech Headquarters.We proceeded with skill enhancement programs forbusiness lines. We hosted seven sessions of the Star-making Program for the Micro and Small FinanceHeadquarters, eight sessions of the Skillful WarriorProgram for the Corporate Banking Department, andfour sessions of the Pilot Program for the Retail BankingHeadquarters.
We have launched the CRC Lecture Hall for front-lineemployees to share work experience and thoughts.In 2022, we hosted 23 online and offline sessions,with themes covering new citizen services, grid-basedthinking, and business experience.
Femaleemployees
7.93%
92.46%
2.61%
67.68
62.71
42.30
38.95
67.74
Talent Training Plan for Business Line Professionals
Talent Training Planfor Internal Trainers
Talent Training Planfor Business LineProfessionals
Talent Training Plan for Middle-Level PositionsTalent Training Plan for Deputy and AssistantPositionsTalent Training Plan for Middle-Level ReserveTalents
Ling Fei ProjectTeng Fei Project
Qi Fei Project
Training hours by each employeePercentage of employees trained by employee category
46.17%
53.83%
our Head O?ce hosted
training sessions,totaling
253,000
training hours, with a total attendance of
43,228
people.Employees across the bank completed an average of
58.61
hours of training per person acrossall channels.
Jiang Cai Project
Jiang ChengProject
Jiang XinProject
Experiencedemployees(junior)
Juniormanagers
Middlemanagers
Senior Man-agersKey employees(middle-level)
Expert (ad-
vanced)
Seniorexperts
Profes-sionalSequence
Male employeesSenior managementMiddle managementJunior
To create a safe and harmonious working environment, further enhance employees’ safety awareness, and improve their abilityto coordinate and deal with emergencies, in 2022, we launched the Fire Safety Month serial sessions, which consisted of 165safety knowledge training sessions and 151 re drills, for 3,365 trainees in total.
To build a Happy Bank, we have taken measures to protect employees’ well-being and improve employee benets. In 2022, wemaintained 100% coverage for regular employee physical examinations. Additionally, we upgraded our employee benet andcare measures, revised and updated some employee management and benet protection systems to provide comprehensivesupport for our employees.
We are dedicated to creating a healthy and comfortable working environment for our employees. We provide employees with convenientservice facilities such as restaurants, cafes, bakeries, and hair salons. We regularly conduct inspections on workplace security and resafety. According to their needs for work, we provide free laundry services for work clothes, o?er communication subsidies, and distributevehicle subsidies as per the Bank’s employee vehicle subsidy management measures. Additionally, to ensure employee comfort, weprovide a cold drink allowance during hot summer months and distribute summer and winter supplies.
Ensuring Safety for EmployeesEmployee Benets and Care
CRC Bank is committed to supporting the well-being of its employees, particularly those whoare parents. We have extended the maternity leave of female employees by 60 days on topof the 98 days mandated by the state. We offer a 10-day parental leave for employees withchildren under three years old and a 15-day parental care leave for employees with only onechild. During these statutory leaves, employees receive their due wages and benets.To better protect employee benets and recognize the dedication of our employees, in 2022,CRC Bank increased all employee benets by 1.5 times and overtime pay by 16%. This actionhas not only strengthened the internal drive for the Bank's development but also improvedcorporate unity.To diversify the employee benets system, in 2022, the Bank insured all employees under theage of 45 with the supplementary commercial medical insurance Jiangsu Yihuibao No. 1. Thismove has improved the medical and health insurance benets of employees.
Revising employee leavemanagement measures
Raising employeebenetsUpgrading employeemedical and healthinsurances
In November 2022, CRC Bank’s Fintech Headquarters Building in the Suzhou 2.5 Industrial Park organized the2022 re safety knowledge training and a re evacuation drill for about 500 employees working in the building.In this drill, professionals from a fire technical service company were invited to explain the hazards of fire,popularize fire safety knowledge, and organize the evacuation of the building. The person in charge of firesafety on every oor and new employees attended their corresponding re extinguisher practical drills. Throughthe re safety knowledge training and practical drill, employees’ awareness of re emergencies and emergencyresponse capabilities have been improved, and the safe and stable operation of the Bank’s Suzhou FintechHeadquarters Building is better ensured.
CRC Bank’s Fintech Headquarters Building organizes fire safety knowledge training and anevacuation drill
The Bank’s employees attending the re safety knowledge training and re execution and extinguishing drill
Case
CafeThe employee canteen
In accordance with the regulations of the local finance bureau and to support our employees’ families, we provide tuitionsubsidies for the early stage of nine-year compulsory education and reimbursements for medical expenses and children’smedical insurance premiums. In addition to participating in basic pension insurance, we have established a corporate annuityscheme to ensure our employees’ pensions.To promote a healthy work-life balance and improve employees’ quality of life, CRC Bank supports and encourages employeesto engage in various activities outside of work. The employee representative assembly leads employees’ associations to setup sports clubs, talent clubs, life service clubs, and knowledge and skills clubs, as well as organizes a wide range of reading,running, and badminton events. These activities not only enrich employees’ spare time but also boost their physical and mentalwell-being.
To better serve the Bank’s employees and meet the haircut needs of the Bank’s VIP customers, employees andtheir family members, in April 2022, CRC Bank set up Yanzhiju Hair Salon on the fth oor of the Head O?ce,the training center, and Suzhou 2.5 Fintech Headquarters. By the end of 2022, Yanzhiju Hair Salon had served1,200 customers.
CRC Bank launches the Yanzhiju Hair Salon ProjectCase
Yanzhiju Hair Salon
Yanran Yoga Association’s sessions
CRC Bank’s Yanran Yoga Association aims to encourage employees to relieve stress, cultivate their body andmind through yoga, and develop the habit of daily exercise. The year 2022 was the ninth year of Yanran YogaAssociation. In the past eight years, the association continuously optimized and improved its operation andinstruction modes. At present, it has an established membership system and various teaching modes. In 2022,the association kept up with employees’ needs and o?ered sessions such as basic courses, inside ow, physicaltherapy, aerial yoga, and parent-child yoga.By 2022, the association had launched 47 courses for a total attendance of more than 300 people, and had morethan 200 registered members.
CRC Bank’s Yanran Yoga Association boosts employees’ physical and mentalhealth
The Basketball Association’s event The Farming Association’s event
Case
the association had launched
courses for a total attendance of more than
people,and had more than
registered members.
We regularly launch nancial knowledge communication and education campaigns in various formats. In 2022, we launched sevenmonthly campaigns, with themes such as the March-15 Consumer Rights Protection Day, the Special Action to Combat PensionFrauds, Anti-Gambling and Anti-Fraud Through Payments, and the Law of the People’s Republic of China on Combating Telecomand Online Fraud. We conducted 34 communication campaigns on various platforms, including WeChat, Douyin, Weibo, and SMS,reaching a total audience of 141,387 people. We worked with public security authorities to carry out 299 outdoor communicationevents, distributed 20,826 publicity materials, and reached an audience of 27,069 people. We have also organized employees tostudy the Law on Combating Telecom and Online Fraud. So far, 2,833 people have completed the study.We have enhanced employees’ awareness and cognition of consumer rights protection and systematically improved professionalcapabilities. We hosted seven special training sessions focusing on consumer rights protection. These training sessions coveredtopics such as the Interpretation of the Implementation Measures for Protecting Financial Consumers’ Rights and Interests,Information Protection and the Eight Basic Rights of Financial Consumers. These training sessions were attended by over 25,000employees, including middle and senior management members, primary-level business personnel, and new recruits. We alsostepped up e?orts to communicate and implement policies and released 23 cases and risk warnings related to consumer rightsprotection to the whole bank, such as Case Sharing: Complaints Caused by Bank Sta? Leaking Consumer Financial Information.
Popularizing Financial Knowledge
Financial information communication and education campaigns launched by CRC Bank
We strive to contribute more to public welfare undertakings. In 2022, we donated atotal of 8.7684 million yuan to public welfare causes.We have stepped up e?orts to help the impoverished. In January, we launched athemed party campaign called “Practically Serving the People.” Our Party memberemployees formed groups and visited 11 impoverished households to bring themNew Year blessings and nearly 4,000 yuan of daily necessities.
In 2022, we actively supported communities in their work. We donated more than 600,000 yuan in funds and supplies to supportmedical workers and volunteers on the frontlines. We also sent essential items such as umbrellas and masks to assist them in theire?orts.We regularly launch education aid programs of various types in different places. According to our Feiyan Education Aid Planwhich supports targeted poverty alleviation through nance, in 2022, we proceeded with the Feiyan Student Aid program. Withthe strong support from our primary-level Party branches, in the year, we provided education assistance worth 518,000 yuan to 65impoverished college students in Changshu. In addition, we carried out other projects, including the Enjoy the Sunshine Togethereducation aid program for impoverished children in Badong County, the centralized education aid program in Henan Province, andthe Lijin Children’s Palace program.
Participating in Social Welfare
In 2021, the CRC Bank Foundation donated 494,200 yuan to build a 100KW distributed power generation systemproject in Jiangyi Middle School, Yuanmou County, Chuxiong Yi Autonomous Prefecture, Yunnan Province. It wasthe foundation’s rst motivative poverty alleviation project. The project was completed on September 22, 2021,connected to the grid, and put into power generation. In 2022, the project generated 165,014.2 kWh. The schoolconsumed 32,026.2 kWh of it, while the rest 132,988 kWh was transmitted to the grid, bringing an income of44,657.37 yuan, and saving 16,333.36 yuan in electricity costs for the school. Up to now, the project has brought60,990.73 yuan of income to the school. It becomes a replicable public-welfare brand project.
CRC Bank’s motivative photovoltaic donation project produces considerablebene?ts
we donated a total of
8.7684
million yuan to public welfare causes.Our Party member employees formed groups and visited 11 impoverished households tobring them New Year blessings and nearly 4,000 yuan of daily necessities.
Case
Indicators20212022Unit
Services forinclusive -nance
Total loans1,627.971934.33100 million yuanThe total number of loan households38.9445.0710,000 householdsPersonal business loan648.66741.94100 million yuanNumber of personal business loan households18.9523.5410,000 householdsAllocation of community and admin-istrative villageinstitutions (Chang-shu)
341341PCSFamily information ling167.45176.7310,000 peopleFamily covered by family information ling84.990.6510,000 households
Services for ruralvitalization
Agriculture-related loans1,151.191,344.09100 million yuanVillage bank3132PCSVillage bank service outlets168179PCSInclusive nancial service outlet238200PCSLight outlets9588PCSServing rural settlement account523110,000 householdsServing greendevelopment
Green credit balance15.622.76100 million yuanGreen bond investments0.83.67100 million yuan
Environmentalmanagement
Direct greenhouse gas emissions1,601.81838.81tCO2eIndirect greenhouse gas emissions21,882.1423,489.59tCO2eTotal gasoline consumption by owned vehicles608,831.90309,567.59LTotal gas consumption123,75273,999.73m3Total electricity consumption31,104,67933,389,605kWhTotal energy consumption4,641,314534.51tceTotal water consumption174,633198,170TonsAmount of paper saved by paperless billing46.963.75Tons
Employeeresponsibility
Total number of employees6,8497,090peopleNumber of employeesby employment type
Managements638660peopleEmployees5,9126,274peopleDispatched em-ployees299156peopleNumber of employeesby gender
Male employees3,1883,235peopleFemale employees3,6613,855people
Indicators20212022UnitNumber of employeesby age group
Under 30 years old3,4782,982people31-50 years old3,1363,846peopleAbove 50 years old235262peopleNumber of employees bygeographical region
China mainland6,8497,090peopleAbroad00peopleHong Kong, Macao and Taiwan00peopleWork related fatalities00peoplePercentage of employeestrained by gender
Male employees46.5546.17%Female employees53.4553.83%Percentage of employeestrained by employeecategory
Senior management1.072.61%Middle management8.257.93%Junior employees90.6892.46%Total hours of training perperson, by gender
Male employees65.6662.71hoursFemale employees66.4967.68hoursTotal hours of trainingper person, by employeecategory
Senior management34.5438.95hoursMiddle management67.0842.30hoursJunior employees66.3867.74hoursSupply chainmanagement
Total number of suppliers for cen-tralized procurement245256PCSNumber of suppliers that passed en-vironmental and socialaudits
171182PCSProducts andServices
E?ective complaint handling rate100100%Complaint handling satisfaction rate9898%Community publicwelfare
Total public welfare investment672.51876.8410,000 yuanUniversity students scholarship do-nation110.0887.6510,000 yuanTotal value of the donated facility130.87120.2710,000 yuanSupporting the sale of agricultural products396.70428.1410,000 yuanResumptionof work andproduction
Special credit funds for resumption of work and production117.4725.49100 million yuanProducts launched to help resume work and production1617PCS
Key Performance Data
Contents
Recommendations ofdisclosure of the SSE
GRI Standards
About This Report
102-1, 102-50,102-52, 102-53Executive's Statement102-14
About Us
Business Layout
102-2, 102-4,102-6, 102-7Company Culture102-16Our Achievements
CorporateGovernance
Corporate Governance SystemDevelopment
Guidelines Article 34, 36: Paragraphs1, 4; Guidelines Article 37, 38, 39:
Paragraphs 1, 2,3; Guidelines Article 40,41: Paragraph 1, 2
102-18Investor Communication102-21Systematic Risk Prevention102-15Party-Led Development102-18Business Ethics and ComplianceNotice Articles 1, 2 205-1, 205-2, 205-3Responsible Sourcing102-9
SocialResponsibilityManagement
Responsibility Management
102-14, 102-16,
102-20Communication with Stakeholders
102-18, 102-40,
102-43Identication of Material Issues
102-42, 102-47,
102-44UN Sustainable Development Goals203-2, 413-1Adhere toinclusivenavigation,focus on urbanand ruraldevelopment
Serving Rural Revitalization201-1, 203-1Support the Development of Micro andSmall Businesses
201-1Deepen Financial Benefits for thePeople
201-1
Contents
Recommendations ofdisclosure of the SSE
GRI Standards
Explore thepower oftechnology tobuild caringservices
Drive Technology and BusinessInte-gration
Activating the Po-tential of Scienceand TechnologyEnhance Customer Experience418,416Safeguard Infor-mation Securityand User Privacy
AddressingClimateChange,Building aGreen Bank
Green Finance Development
Notice Articles 1, 3; Guidelines Article 3:
paragraphs 1, 2, 3, 5, 9; Guidelines Article4: Paragraphs 2
201-2Adhering to Green Operation
Notication 3, 5: Paragraph 2; guideline 4:
paragraphs 2
302-4, 305-4CreatingFeiyan Culture,Inheriting SocialResponsibilities
Caring for Employees
Guidelines Article 25: Paragraph 1,2,3,4,5;Notice Articles 2, 5: Paragraph 1,3 ;Guidelines Article 4: Paragraphs 1,3
102-8, 401-2, 404-2,
403-1, 403-5, 403-6,
403-7, 403-9Financial Educa-tion413-1Social WelfareNotice Articles 28, 29203-2, 413-1Key Performance DataGuidelines Article 25: Para-graph 5ESG Indicator Index102-55102-55Reader's Feedback Form
ESG Indicator Index
Reader's Feedback Form
1. What kind of stakeholder does your work unit belong to in CRC Bank:
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5. What else would you like to see in addition to what has been disclosed in the report?
3. Your overall assessment of the Corporate Social Responsibility Report 2022:
· Readability (easy to understand, beautiful design, attractive, easy to nd the information you need)· Credibility (report information is authentic)
· Information integrity (both positive and negative, and meets your information needs)
ShareholdersGovernment
InvestorsCommunities
EmployeesAcademic Institutions
SuppliersNon-prot Organizations
Customers
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3 ( good ) 2 ( modest ) 1 ( poor)
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Dear reader,Hello!Thank you very much for reading 2022 Social Responsibility (ESG) Report of Jiangsu Changshu Rural Commercial Bank Co.,Ltd during your busy schedule. We look forward to your comments and suggestions on the report and our work. You can send thecompleted questionnaire through mail or email after scanning. Thank you!Address: 58 New Century Avenue, Changshu City, Jiangsu ProvinceE-mail: 601128@CRCbank.comYou can also complete the online questionnaire by scanning the QR code below: