Basis of PreparationThis report is prepared according to the ShanghaiStock Exchange's Guidelines for EnvironmentalInformation Disclosure of Listed Companiesand Guidelines for Preparing Corporate SocialResponsibility Report (collectively referred to as“SSE Guidelines”). In the meantime, the report is inline with Chinese CSR Report Preparation Guideby the Chinese Academy of Social Science (CASS-CSR 4.0, United Nations Sustainable DevelopmentGoals and Sustainability Reporting Guidelinespublished by Global Reporting Initiative (GRI).
Explanation for AppellationsFor the convenience of presentation and reading,"Jiangsu Changshu Rural Commercial Bank Co.,LTD. " is expressed as "CSRC Bank" "Bank'"company" or "we/us" in this Report.
Data DescriptionThe information and data used by this reportcome from official documents, statistical reportand nancial statement of CSRC Bank and ESGinformation aggregated and audited by us.
Report Obtaining
This report is published in both print andelectronic version. To obtain the electronicversion of the report, please visit the website ofShanghai Stock Exchange (www.sse.com.cn)and the Bank's official website (www.csrcbank.com).
Contact Information
Board O?ce of CSRC BankTel: 0512-52909021Fax: 0512-52962000E-mail: 601128@csrcbank.comAddress: 58 New Century Avenue, Changshu City,Jiangsu Province
2021 Environmental Socialand Governance Report
About This Report
The purpose of this report is to respond to theexpectations of stakeholders and show JiangsuChangshu Rural Commercial Bank's concept,management, actions and achievements in ESG.
Time Range
Time range of the report is January 1, 2021-- December 31, 2021. Some contents mighttraced back to historical data.Organization ScopeUnless otherwise specied, this report coversJiangsu Changshu Rural Commercial BankCo., Ltd., including all its branches andsubsidiaries.
Release CycleThis report is an annual report.
Executive’s Statement
Serving micro and small business, supporting ruralrevitalization. As a rural and commercial bank thatfocuses on small and micro businesses and practice tobe inclusive, we insist on party-led development, andintroduced outstanding financial talents into the ruralarea to support rural revitalization. At the same time,we constantly speed up the construction of inclusivenancial sites, develop products and services accordingto the actual needs of rural area and SMEs , and meetthe urgent needs of farmers and enterprises. We alsocontinue to innovate new models of services for thebenefit and convenience of the people, making CSRCBank a helper in the daily life of the public.Leading by science and technology, optimizing customerservice. We always take technology as the driving force
for business development, promote the integration oftechnology and business, and developed a variety ofonline platforms and products to make nancial servicesmore intelligent and convenient. We adhere to the serviceconcept of "Mind the people's livelihood, customer’s rstchoice", and are committed to providing customers withhigh-quality, comprehensive and timely services. At thesame time, we try our best to ensure information securityand customer privacy. In 2021, our complaint handlingrate was 100% and our comprehensive customersatisfaction reached 99.18%.Insisting green development, protecting clear waters andgreen mountains. We innovated and developed greenfinance business, adhered to the strategic guidance,established a green nance department and a green low-carbon transformation financial service center in 2021.We launched a series of green financial products suchas Emission Loan, Su Carbon Finance, Environmental
Protection Loan and green bond to provide guaranteefor the development of green economy. Similarly, wealso adhere to green and low-carbon operation, build"zero carbon outlet" pilot, and promote paperlessservices and o?ce, so as to minimize our impact onthe environment.Focusing on people-oriented, building a happybank. We take "Feiyan culture" as the core.
Internally, we regard employees as an importantasset of the company, help employees achievecareer development and care about their work andlife; Externally, through the CSRC bank CharityFoundation, we have carried out various public welfareprojects such as donating funds to students, helpingdoctors and disadvantage people in Jiangsu, Gansu,Yunnan and Hubei for many years. In addition, inresponse to the impact of the covid-19 and the oodsin Henan, we launched corresponding credit productsto help the public to resume production and life.Born for the farmers, live up to the mission andcontinue to fight for the future. In 2022, we will stillcomprehensively serve the rural revitalization andthe real economy, promote common prosperity withinclusive finance, empower our businesses withscience and technology, and fully integrate ESG intothe whole process of business development andoperation our enterprise. We will also take on newresponsibilities and missions to promote high-qualityeconomic and social development and stride forwardon the road to pursuing our dreams.
In 2021, we celebrated the Centennialbirthday of the Communist Party ofChina, and also witnessed the 20thanniversary of the CSRC Bank'sreformation. In the 20 years, CSRCBank, in line with its mission ofsupporting agriculture and smalland micro enterprises(SMEs), hasexplored a special development pathfor microfinance, and has achieveda win-win situation for its owndevelopment, capital market, andsocial benets.
“
”
Executive:
March 30, 2022
About Us
Company Culture
CSRC Bank was reformed in November 28, 2001,and is the first joint stock rural financial institutionin China with more than 60 years of history,and is listed on the Shanghai Stock Exchangein September 30, 2016 (Stock Code: 601128).According to the latest ranking published by theBritish magazine Banker, CSRC Bank was selectedas the global bank brand value and the global strongbanks “double TOP 500”.
The Practitioners of Rural BankBased on the exploration and practice of InclusiveFinance, relying on the initiation of the establishmentof rural banks, copy and promote the "CSRC microloan model". Over the past 14 years, CSRC bank hassuccessively initiated the establishment of 31 "Xingfu"rural banks in Hubei, Jiangsu, Henan, Yunnan andHainan. On September 19, 2019, Xingfu Village BankCo., Ltd., the country's rst investment managementvillage bank initiated by CSRCC bank, officiallyopened in Haikou City, Hainan Province.In the future, we will never forget our initial heart andthe mission is on the shoulder. Under the guidanceof Xi Jinping Thought on Socialism with ChineseCharacteristics for a New Era, CSRC Bank will notforget the original intention of "supporting agricultureand supporting small businesses", bearing in mindthe mission of " Inclusive Finance, ResponsibleBank", forge ahead, do pioneering work, betterassume the responsibility of the main force of ruralfinance in the new era, and strive to build a first-class listed agricultural and commercial bank withdistinctive characteristics!
The Explorer of Rural Financial Reform
Adhering to the exploration spirit of "dare to break,dare to try, dare to do", we have achieved the goalof starting from Changshu to laying out the provinceand radiating the whole country and took the lead ingoing out of the registered place to carry out crossregional operation. The company set up its rst non-local sub branch in Haimen city, Jiangsu Provincein 2008, currently with 10 regional cities in JiangsuProvince; We were the first to introduce the state-owned bank, Bank of Communications, as a strategicinvestor and became the largest shareholder, and toparticipate in seven rural nancial institutions.The Adherent of Small and MicronanceFirm market positioning of "supporting agricultureand supporting small businesses", set up a small andmicro loan franchise institution based on businessdivision in 2009 to create a professional, replicableand industry-leading micro loan core technologyand serve 390,000 loan customers. Of all the loans,more than 65% of the credit funds are used tosupport SMEs, more than 70% of the credit fundsare invested in agriculture related elds, and nearly80% of the credit funds serve the real economy.The Trendsetter of Capital MarketBenefiting from the position of the differentiatedmarket, prot growth ratio, bad loan ratio, provisioncoverage ratio and other indicators of CSRC Bankhave remained at the forefront of the listed banksegment since its listing. Stock valuation levels areamong the top in the industry. For four consecutiveyear, CSRC Bank has been ranked 1st in theassessment system of the Tuoluo of China BankingAssociation among the country area rural andcommercial banks.
Vision
Enterprise Spirit
ManagementPhilosophy
Mission
Business Idea
Talent Concept
Core Values
Development Concept
Service Notion
Rural nance leader
Reective optimism,courageousinnovation
Complianceresponsibility andkeep improving
Inclusive nance,responsible bank
Focus on small andmedium, exible ande?cient
All rivers run into sea,employee rst
Inclusive nance,responsible bank
Dare to explore,steady development
Mind the people'slivelihood, customer’srst choice
Our Achievements
British Magazine BankerRanked 423rd among theTop 500 Global BankingBrands in 2021
British Magazine Banker
Ranked 435th in the Global
Top 1000 banks in 2021
China national clearingcenter (CNCC)
Excellent participating institutionsin the electronic information
exchange system
Shanghai Stock Exchange
Level A in informationdisclosure evaluation
for 2020-2021China Banking AssociationRanked 83rd among China'sTop 100 banks in 2021
Corporate Governance
CSRC Bank insists on integrating the leadership of the Party into all aspects of corporate governance. By promotingthe modernization of our corporate governance, regulating the operation of the corporate governance system("Shareholders' Meeting, Board of Directors, Board of Supervisors, and Senior Management"), creating long-termvalue for stakeholders and focusing on risk management and internal control, we improve the overall level of corporatemanagement and decision-making e?ciency.
We emphasizes the return on shareholders' investment, focuses on sustainable development, highlights theprotection of stakeholders' rights and interests and strives to build a harmonious relationship among multipleinterest groups. At present, our "Shareholders' Meeting, Board of Directors, Board of Supervisors and SeniorManagement" corporate governance system ensures clear division of labor, checks and balances ande?ective coordination. Our corporate governance system is comprehensive and systematic, with standardizedoperations at all levels of corporate governance.
Corporate Governance System Development
Organizational Structure
China Banking Association
The comprehensive score
of county level rural andcommercial banks rankedrst in the GYROSCOPEEvaluation System in 2021
China Banking and Insurance
Regulatory CommissionJiangsu Regulatory Bureau
Advanced Unit of InclusiveFinancial Service for Banking
Financial Institutions in
Jiangsu Province in 2020
China Banking and InsuranceRegulatory CommissionSuzhou Supervision Branch
Advanced Unit of InclusiveFinancial Service forBanking FinancialInstitutions in SuzhouProvince in 2020
Securities Times
Tianji Award 2021 forFinancial Inclusion Service
BanksChina Securities JournalJinniu Award 2021 for WealthManagement in ChinaBanking IndustrySecurities Times
Best Board of DirectorsAward for InvestorRelations of Chinese Listed
Companies
Shareholders' Meeting
Board of Supervisors
Board of Directors
Senior Management
The Shareholders' Meeting is the authority of CSRC Bank. The Shareholders' Meeting provides an effectivecommunication channel with shareholders and ensures that all shareholders have the right to know, participate andvote on material topics of our bank. During the reporting period, we held one annual shareholders' meeting and oneextraordinary shareholders' meeting, in which 18 proposals were considered and adopted. Both meetings were held inaccordance with the relevant legal procedures to ensure the shareholders' rights to participate and vote. Among all theproposals, 12 of them were counted individually by small and medium shareholders.
The Board of Supervisors is the supervisory body of CSRC Bank. Our Board of Supervisors currently has 6 members(2 women), including 2 shareholder supervisors, 2 external supervisors and 2 employee supervisors. Under the Boardof Supervisors, there are Nomination and Performance Evaluation Committee and Supervisory Committee. During thereporting period, we held 4 meetings of the Board of Supervisors to consider 24 proposals.
The Board of Directors is the decision-making body of CSRC Bank. Our Board of Directors currently consists of13 members (4 women), including 3 executive directors, 5 non-executive directors and 5 independent directors(accounting for more than one-third of the total number of Board members). Our Board of Directors comprisesthe Strategy and "Three Rural" Financial Services Committee, Risk Management and Related Transaction ControlCommittee, Audit and Consumer Protection Committee, Nomination and Remuneration Committee, and FinancialIntegrity and Ethics Committee. During the reporting period, we held in total 6 meetings of the Board of Directors toconsider 45 proposals.
The Senior Management is the executive body of CSRC Bank and is responsible to the Board of Directors. CSRCBank has eight members of senior management, including a president, ve vice presidents, one assistant president,and one secretary to the board of directors. Under the President's O?ce, there are Asset and Liability ManagementCommittee, Internal Control Management Committee, Risk Management Committee, Financial Innovation Committee,Loan Review Committee, Technology Management Committee, and Investment Decision Committee.
In order to reduce information asymmetry and protect the rightsand interests of investors and other stakeholders, especially thesmall and medium shareholders, we strictly complied with theregulatory requirements on information disclosure. We activelyfullled the information disclosure obligations, steadily promotedvoluntary information disclosure, and proactively madevoluntary disclosures on matters of key concern to investorsand the capital market, such as the formulation of corporatestrategies, business development plans, risk management anddifferentiated operations. During the reporting period, CSRCBank disclosed 4 regular reports, 41 interim announcementsand 29 other institutional documents, and was awarded A gradein the SSE's disclosure evaluation for 2020-2021.CSRC Bank attaches great importance to the interests of investors and activelycommunicates with them to enhance their condence in the development of ourbank.We continued to strengthen the communication and interaction with investorsusing various approach, including mass media, official website, shareholders'meeting, results presentation, investor-analyst meeting, SSE e-interactiveplatform, investor hotline, investor mailbox and WeChat. During the reportingperiod, we received 74 batches of on-site research and teleconferences, with583 institutional investors and 681 person times; Participated in 27 brokeragestrategy meetings, 32 one-to-many exchanges and 399 person times.
Investor Communication
On October 25, 2021, CSRC Bank held the "2021 Investor Open Day" in Suzhou, China. Nearly 100 bankingresearchers and institutional investors attended the event. The leaders, investors and institutional analysts hada lively conversation and we responded to the investors' concerns in detail, further enhancing the investors'condence in the development of our bank.
CSRC Bank focuses on risk management, continuously improves risk control and strengthens the preventionof systemic risks. We have established a relatively comprehensive capital adequacy assessment process.Each year, we assess the capital adequacy under capital planning by setting uniform macroeconomic stressscenarios, considering the impact on major risks such as credit risk and market risk under different stressscenarios of GDP and M2 growth rates, and formulating di?erent measures for various scenarios to maintain areasonable capital adequacy level.
Systematic Risk PreventionReceived
batchesof on-site research andteleconferences
"2021 CSRC Bank Investor Open Day" Event Site
Participated in
brokeragestrategy meetings
During the reportingperiod,CSRC Bank disclosed
regular reports,
interimnnouncements
other institutionaldocuments
CSRC Bank conducts annual stress tests on the default rate of corporate clients and macroeconomic factors, andthe results show a negative correlation between the default rate of the Bank's public clients and macroeconomicindicators, GDP and M2. Since 2019, the macroeconomic indicators are at historically low values, but the measuresintroduced by the government to reduce taxes and fees and nancial services in response to the COVID-19 havee?ectively alleviated the di?culties in customers' operations. Overlaid with the relatively fast economic recovery andstable growth rate of CSRC Bank's operating regions, the default rate of public customers has remained stable.
In 2021, the Bank set up a digital risk control taskforce and a model review taskforce to improve the fulllifecycle management mechanism of risk control models and enhance the independence of risk control.
Continuously integrate and update risk controlmodels: iterated 138 risk control rules throughoutthe year, formed 607 risk control rules and 2scorecard models for online products, and served 9online products with 84,800 people using the creditValidated and optimized 5 types of internalevaluation modelsExplore new applications of credit scoringUse credit scoring to analyze and calculate thefuture default rate of personal business and improvequantitative analysis capability
Carry out unied management andmonitoring of risk modelsCarry out risk model supportCarry out risk data analysis supportand optimizing applicationsRegular monitoring of onlinebusiness operationsDuring the reporting period, CSRC Bank formulated and issued Risk Preference Statement, Risk Management WorkOpinions, Approach to Emergencies and Information Security Continuity Plan, and improved the Public Health IncidentContinuity Plan. We clearly required the entire CSRC Bank to prevent and resolve major nancial risks, optimize creditresource allocation, focus on risk prevention and control, and build a comprehensive risk control system.
Macroeconomic Stress Test
Risk Management
Guided by 37 risk preferences, 168 limit management and implementationrules, we have built various system control platforms to achievecomprehensive joint prevention of systems and systems in creditmanagement, risk warning, non-zero internal evaluation, operational risk,compliance and internal control, asset and liability management, etc.
We have dynamically managed the "three lists", namely the customergrading list, gray and black list, and associated customer list.The three key points of "large amount, small amount and stock" are tightlygrasped and categorized to control large amount, enhance small amountand stratify stock.We have innovated joint review mode of "stagnation point risk review" and"expert risk review", cultivating 45 industry experts in 17 key industries towork in parallel.We have established a dynamic reporting and evaluation mechanismto regularly monitor and report comprehensive, special, major andunexpected risk reports.We have implemented regular risk inspections, realizing the organiccombination of risk warning information push, daily annual inspectionof post-loan management, and special inspection of businessmanagement.We have implemented dynamic risk assessment and dynamically adjustthe ten-level classification results, customer classification results andcredit programs depending on the risk inspection.
"Regime+System",
Strengtheningthe Pre-EventPreventaion
Digital risk control e?ciently supports online loan business
Maintain the agility and e?ectiveness ofrisk control models
Progressively empower the digitalrisk control middle o?ce
Case
CSRC Bank has always placed a prominentposition in strengthening the overall leadership ofthe Party, written the leadership of the Party intothe Articles of Incorporation, and strictly regulatedthe working rules of the Party Committee toestablish the importance of the Party's leadershipand Party building in the corporate governance.On the occasion of the centenary of the foundingof the Party, we launched a joint party buildingcampaign with the themes of "I do practical workfor the public", "Think, do together for better or forworse", etc. We have been also working on thetheme of Building New Strength, "Study the Party'shistory, Understand its theories, Do practical workand Make new advances" to deeply integrateParty building with business and lead businessdevelopment with Party building.In the year of 2021, the Party building work ofour bank achieved significant results. The PartyCommittee of the Head Office was awarded as"Suzhou Advanced Base-Level Party Organization".Three Base-Level Party organizations of the HeadO?ce were awarded as Advanced Grass-roots PartyOrganizations of the Provincial Federation, twoBase-Level Party organizations were awarded as
Party-building Leading
Advanced Base-Level Party Organizations of ChangshuCity, and the Secretary of the Party Committee ZhuangGuangqiang was awarded as "Advanced Individual ofJiangsu Province for Rural Revitalization" by JiangsuProvincial Party Committee and Provincial Government,and "Communist Party Member of the New Era" byChangshu City. Our Exhibition Pavilion "A Hundred Yearsof Golden Years, Feiyan Building Dreams" was selectedas the activity point of the New Era Civilization Practicein Changshu City.
"Party-Led Development, Financial Benet to the People,Helping Rural Revitalization" Special Event
"Three+Three+Two"Mode, Strengthening
Control over the
Events
"Point+Surface",Strengthening Post-
Event Inspection
CSRC Bank attaches great importance to business ethics and compliance management. We strictly fullls the legalobligations on anti-money laundering and continuously improves the compliance management system, aiming tocreate an atmosphere of integrity in its practice.
Business Ethics and Compliance
In the year of reporting period, we complied with laws and regulations, formulated and improved a number of rulesand regulations, including Management Measures for Self-Assessment of Money Laundering Risks and TerroristFinancing Risks, Operational Procedures for Anti-Money Laundering Business, Management Measures for CustomerMoney Laundering Risk Assessment and Classication, and Anti-Money Laundering Work Rules for Financial MarketBusiness Lines, etc. We adopted processes and measures such as customer identification, customer risk levelclassication management and control of high-risk customers, and linked with public security authorities, regulatoryauthorities and Dow Jones List to ne-tune the Anti-Money Laundering management. At the same time, we held anti-money laundering publicity and training in multiple dimensions.
In 2021, CSRC Bank has built the "Three-Year Plan" in accordance with compliance, and will continue to promote thesystematization of the bank compliance based on the development strategy.
We attach importance to regulating staffbehavior, identifying business compliancemoral risks, and formulating CSRC BankReporting Incentives and CSRC Bank Rulesfor the Implementation of Petition Work tomanage integrity practices.In 2021, we organized 87 newly promotedcadres to have integrity talks and signedthe Ten Prohibitions of Employee BehaviorCommitment, Compliance Commitmentand Integrity Commitment, respectively. Inaddition, we have identied 20 major integrityrisk points and 25 major employee abnormalbehaviors, and conducted occasionaldynamic behavioral checks, and sorted out 8major risk points in 213 categories covering227 positions according to 3 risk levels of"high, medium and low".
Strictly implement the requirements of real-name system to open an account andrefuse to open an account if suspicious cases are found, so as to prevent customersfrom borrowing or fraudulently using other people's identity to open an account andusing the account for illegal purposes such as renting, lending or selling. In case of anyabnormalities such as change of basic information, criminal investigation and freezing,in addition to retaining the relevant information, our bank is required to double checkthrough identity network verification and other procedures, if applicable, to preventrisks. And for public customers, the information should be checked and veried.
CSRC Bank's Anti-Money Laundering system has a dedicated customer riskregistration management module with two types of templates: comprehensive scoringmodel and exception model. For blacklisted customers, we directly rate the highest risklevel; for customers suspected of money laundering crimes and reported suspiciouscases, we include them in the higher risk level range; for customers above the higherrisk level, customer due diligence investigation, customer re-identification form areneeded and transaction restriction measures are required.In addition to the terrorism-related lists issued by public security authorities andregulatory departments, our Anti-Money Laundering system has achieved T+1 linkageupdate with Dow Jones list, blacklist linkage warning, and linkage prompting betweenblacklist and core business system within the Anti-Money Laundering system.
We held various types of events including hall publicity, outdoor publicity, live publicity,party building publicity, etc. In 2021, 17,109 people participated in CSRC Bank's o?inepromotional activities and 270,000 views for the online live broadcast.
Anti-Money Laundering
Compliance Management
Integrity Building
CustomerIdentication
Customer
Risk LevelClassicationManagement
Multi-
dimensional
Anti-Money
LaunderingFinancial
Knowledge
PromotionEvents
We aim to build the distinctive "Xiao Yan" compliance brand by carrying out compliance culture development inmultiple ways, strengthening positive propaganda and increasing the number of warning education events held.We equip our compliance team with the best human resources. We have selected and hired 77 full-time andpart-time compliance o?cers to cover all departments and branches of the bank.
CSRC Bank 2021 Warning Education Event
Establishment of the Compliance Culture System
Anti-moneyLaundering and
Anti-Terrorist
Financing
Monitoring
Establishment of the Compliance Organization System
Establishment of the Institutional Process System
Establishment of the Compliance Control System
The total number of internal regulations in the bank is 2,696, of which 1,642 in the head o?ce (425 addedand 199 repealed) and 1,045 in the branches (483 added). 249 regulations are reviewed, with a year-on-yeargrowth of 9.34%. The completion rate of the annual revision plan is 100%.
We adhere to innovation and management compliance and continuously improve the problems and correctionmechanism. We have built a compliance monitoring system to promote the normalization of case preventionand investigation. We focus on improving the branch compliance management mechanism, and evaluate theoperation of the branch in terms of system management, contract management, and compliance inspectionand correction mechanism.
The Bank has released the Regulations on Supplier Management (Trial). The management of suppliers followsthe principles of "openness, fairness, impartiality and integrity", establishes a list of suppliers, implements a list-based graded dynamic management of suppliers, continuously optimizes the supplier structure and controls supplierrisks. CSRC Bank has 245 suppliers for centralized procurement in 2021, including 171 suppliers who have passedenvironmental and social audits. Supplier differentiation management strategy includes dynamic managementsuppliers and strategic cooperation suppliers, of which 18 are dynamic management suppliers and 2 are strategiccooperation suppliers.
In order to fully implement the concept of sustainable development and ensure the effective management ofESG issues, CSRC Bank has established a ESG management system led by the Board of Directors and SeniorManagement, and implemented by relevant functional departments to clarify specific division of labor andresponsibilities at the level of ESG management .
Establish an effective competitionmechanism for suppliers whoprovide more standardized andalternative products
We implement graded management ofsuppliers. The Procurement O?ce refusesto suppliers who have been included inCSRC Bank's grey list or black list.
Responsible Sourcing
CSRC Bank has
suppliers forcentralized procurementin 2021
including
suppliers who havepassed environmental andsocial audits
of which
are dynamicmanagementsuppliers
are strategiccooperationsuppliers
Dynamic Management Suppliers
Establish strategic partnerships withsuppliers of core products directly relatedto our production and operations
We procure manufacturers oroperating products that meetnational, industry, technical, safetyand environmental protectionstandards.
Responsibility Management
ESG Management
The Senior Management ofthe company is responsible forESG work involved, includingthe organization, managementand promotion of ESG projects,clarification of developmentplans, improvement of ESG-related systems, and evaluationof the effectiveness of ESGprojects implementation.
All functional departments andbranches of CSRC Bank areresponsible for the specifica?airs of ESG, assisting in thepreparation of ESG reports,regularly submitting relevantmanagement initiatives, KPIsand cases, and organizing andimplementing various ESG-related activities.
Decision-Making Level
CSRC Bank's Board of Directorsleads the deliberations anddecisions on major ESG issues,including the formulation ofrelevant strategies and guidelinesand the special review of ESGreports.
CSRC Bank "5?10 Integrity Training Day" Event
During the reporting period, we held a numberof anti-corruption warning education events.Different functional departments carried outmultiple sessions to explain the law anddiscipline by cases. A total number of more than80 training sessions for employees were held,with more than 14,000 participants.
A total number of morethan
trainingsessions for employeeswere held
With more than14,000
participants
Strategic Cooperation Suppliers
Supplier AccessSuppliers Management and Evaluation
Management LevelExecution Level
In accordance with the Shanghai Stock Exchange's Guidelines for Environmental Information Disclosure of ListedCompanies, Chinese CSR Report Preparation Guide by the Chinese Academy of Social Science (CASS-CSR 4.0),United Nations Sustainable Development Goals and Sustainability Reporting Guidelines published by Global ReportingInitiative (GRI) standards to dene the process of reporting content, strengthen interaction with stakeholders throughvarious means, and understand the level of concern, expectations and demands of stakeholders on our ESG. Weidentify and screen relevant ESG issues related through suggestions from the managerial level, benchmarking studiesof domestic and international peers, multimedia information analysis and on-site research, and understand the level ofconcern of the issues by stakeholders, and then determine the nal materiality of the issues.
We used online questionnaire research to prioritize the selected issues and understand the siganificants of ESGissues by internal and external stakeholders. During the reporting period, we received a total of 322 valid questionnaireresults. After analyzing and calculating the questionnaire data, we nally determined the degree and boundary of issuedisclosure and formed the matrix of ESG Materiality Issue of CSRC Bank.
Proposed by management of the companyProposed by Internal and external expertsbase on analysisAnalysis on multimedia informationResearch on benchmarking with domesticand overseas peersCriteria and guidance on ESGFeedback from suppliersCommunity opinion solicitation
Environment
Low importance
Medium importanceHigh importance
SocietyGovernance
Business ethics and compliance management
Responsible sourcing
Enhancing customer experienceBuilding a responsiblecorporate culture
Employee health and life care
Protecting employees'rights and interests
Protecting customer rights and interests
Support national strategyFinancial product andtechnology innovationSta? development and training
Preventing systemic risksCommunity investment
Develop inclusive nance and improve people's livelihood
Information security andprivacy protection
Promoting nancial literacy
Developing green nanceResponding climate change
Adhere to green operation
Signicance to CSRC Bank
Matrix of ESG Materiality Issues of CSRC Bank in 2021
Signicance to Stakeholders
CRBC Bank attaches importance to communication with stakeholders and has established a regular stakeholdercommunication mechanism to listen to voices from different perspectives as an important basis for improvingenvironmental, social and governance practices.
Communication with StakeholdersIdentication of Material Issues
StakeholdersNeeds and Expectations Communication Channels
Government
Compliance-based operationPaying tax as the law requiresPromoting employmentResponding to national strategiesContributing to the development of the industry
Information disclosureDaily communication and reportsSite visitsReceiving supervision and inspectionVisiting reception
Stockholder
Compliance-based operationConsistent and stable investment returnsRisk managementCorporate governance
General meeting of stockholdersRegular reports and announcementsInvestor communication meeting
Customer
Serving “Three Rural”Launch the inclusive nanceRespecting customer privacyHigh quality customer service
Customer satisfaction surveyVisitsCustomer activitiesAccount manager daily contact
Partner
Keeping the contractMutually benecial and long-term cooperationImproving supply chain management
Business negotiationsProject cooperationIndustry communication
Sta?
Protecting employee rights and interestsOccupational health and safetyTraining and developmentEmployee care
Labor unionInternal publication platforms such as internaljournals and intranetsWorkers' CongressDaily communication
Environment
Green operationEnvironmental concept promotion
Environmental organization communication
Public
Improve employmentBuild harmonious communityCarry out public welfare activitiesFinancial education
Volunteer servicePublic welfare activities
Sources of issues:
Contribution to society andsustainable developmentCommon concerns of stakeholdersEmphasized in ESG related guidanceMeeting the strategic developmentneeds of the company
Selection criteria:
Communication with Stakeholders
In addition to our own development, we are always concerned about the international community and globalsustainability trends, and we continue to carry out a number of actions guided by the UN Sustainable DevelopmentGoals, hoping to help build a more sustainable planet through our own practices on sustainable development. Alldepartments of the bank are discussing the UN Sustainable Development Goals, and in 2021, we will help theimplementation of the Sustainable Development Goals throughout the company with a number of practices.
UN Sustainable Development Goals
We participate in many publicwelfare projects such asmedical care projects, donate toinfrastructure construction; helpto ght and alleviate poverty insome areas.
We provide diverse trainingsystems and two types ofpromotion paths for ouremployees to promote theircareer development andhighlight their value.
We develop inclusive nanceand supported industrialinnovation and development inurban and rural areas.
We provide nancial literacyand convenience facilities forthe community and focus on theinterests of community groups.
Protect consumer rights andprotect customer privacy.
Innovate green nancialproducts, guide nancialinvestment in green and low-carbon industries, and stimulategreen economic growth.
We protect the health of ouremployees by organizing bothregular medical checkups and asupplemental medical insuranceplan, and provide a number ofbenets to our employees toenhance their well-being.
Through donations, we helpstudents in poor areas to get abetter and fairer education.
Innovative construction of zerocarbon outlet pilot, throughthe use of clean energy, thetransformation of air conditioningsystems, lighting systems andother infrastructure to reducecarbon emissions.
Xingfu Village Bank has a total of
branches, covering
former state-designatedpoverty-stricken counties.The total value of donated facilities is1,308,700yuan, and help to saleagricultural products by3,967,000 yuan.
In 2021,
new employees were recruited,accounting for about
10.13%
of the totalnumber of employees in the bank.A total of
training sessions were held for146,683 employees.
CSRC Bank's balance of agriculture-related loansreached
115.119
billion yuan, accounting for
70.71%
of all loans, and personal businessloan balance reached
64.866
billion yuan.In order to promote the intelligent and digitaltransformation of enterprises, the credit amountof "Changzhi Loan" reached
445,115,000
yuan in 2021.
Achieved full coverage of
branches in urbanand rural areas with the "Social Insurance BankingPass" service.The "Medical Insurance-Banking Pass" service hasachieved full coverage in
local branches.Two branches were awarded the title of "Quality andCivilized Service of the Elderly-Oriented Outlet".
The complaint handling rate was
100%
, andthe overall customer satisfaction rate of the callcenter was
99.18%
.Develop a full range of user privacy protectionpolicies to regulate online service user informedconsent.The total amount of green credit for the yearreached
1.560
billion yuan, supporting
enterprises with a loan growth rate of23%.We launched "Emission Loan", "Su CarbonFinance" and "Environmental Protection Loan"to support the energy-saving and environmentalprotection transformation of enterprises.Set up a "green channel" to improve thee?ciency of green credit approval.
Employee medical checkup rate reached100%.Distributed a total of1,680,000masks,
thermometers,1,200bottles of handsanitizer and other pandemic prevention materialsthroughout the year.Organized more than1,300activities foremployees throughout the year, with more than12,000 participants.
The pilot construction of "zero carbon outlet" isexpected to generate25,000kWh of electricityannually, which can lead to a reduction of
6.80
tons of carbon emissions per year.
Carried out the "Feiyan Scholarship Program" tohelp
poor college students in Changshu.We donated1,100,800yuan to local collegestudents.
CSRC Bank contributes to rural revitalization by full coverage of nancial talents in rural areas, opens Xingfu VillageBank, continuously improves nancial accessibility, provides special products and services, and e?ectively implementsthe corporate vision of “Rural Finance Leader”.
In order to further enhance the accessibility of rural nance, CSRC Bank established Xingfu Village Bank, the rstinvestment management village bank in China, to open up a new chapter of nancial services for rural revitalization.By carrying out "joint study and construction of party organizations" and "village courtyard meeting" with two villagecommittees, CSRC Bank set up a team of " nancial o?cials in village” based on the "village grid" and continued to llthe nancial gap of villages and towns.
CSRC Bank has 31 Xingfu village banks under its jurisdiction, 22 of which are located inthe counties of less developed areas in the central and western regions, with a total of 328branches covering 16 formerly state-designated poor counties, more than 90% of whichare concentrated in towns, villages and communities, gathering more than 70% of creditresources.Xingfu village banks vigorously promote Xingfu sites, setting up nearly 95 light outlets intown and village communities and serving more than one million customers.
Xingfu Village Bank actively explores digital empowerment for financial inclusion andvigorously develops online services, using mobile banking, small programs and otherchannels to realize online loan application, online contract signing and other services.By 2021, the overall online rate of the village bank had reached 80%, and the number ofonline service customers reached 160,000; 30,000 new customers used online productssuch as "Xingfu Reserve" and "Fuxing Loan” , and 0.5 million credit accounts were used.
By the end of 2021, Xingfu Village Bank had issued over 1.3 billion yuan of povertyalleviation loans to more than 8,000 poor households, with more than 90% used to supportagriculture and more than 80% invested in the development of small and micro realeconomy, involving the renovation of dangerous houses, repair of pig and sheep pens,farming machinery, seed and pesticide procurement and other elds, helping to promoterural revitalization with practical actions.In 2021, the credit scale of the whole village reached 13.185 billion and the number ofhouseholds reached 148,000, an increase of 251% and 223% respectively comparedwith the beginning of 2021; the credit balance reached 1.673 billion and the number ofhouseholds reached 23,000, an increase of 428% and 379% respectively compared withthe beginning of 2021.
In order to enhance the organizational guarantee of financial inclusion and rural revitalization, CSRC Bank hasactively explored the mode of nancial talents helping rural revitalization, and through comprehensive cooperationwith local communities, CSRC Bank has selected and assigned "Feiyan Specialists of Rural Revitalization " toachieve full coverage of nancial talents in rural areas, providing personnel and mechanism guarantee for the specialaction of rural revitalization. In 2021, the cooperation of talents in Changshu’s rural areas cover 8 towns, 6 streets, 2development zones, 214 administrative villages and 116 communities.
Build a three-level cooperationsystem of "city-town-village"to achieve two levels of full-coverage, namely, full-coveragecooperation between the headoffice and 16 towns (streets)and development zones inChangshu, and full-coveragecooperation between branchesin Changshu and local villages(communities).
select and assign 274 ""FeiyanSpecialists” to full coverage ofnancial talentsat town (street)and village (community) levelsto serve the countryside.Financial advisors are fullyinvolved in rural governanceand rural revitalization.
Explore with pilot townsto carry out "three credit"construction projects to helpgrassroots rural governance.
CSRC Bank accelerates the construction ofinclusive financial service sites, formulatesthe Implementation Plan of Changshu RuralCommercial Bank for Quality Improvementand Efficiency Enhancement, and relies onthe brand of "Feiyan Sites" to reach the lastkilometer of nancial services according to localconditions. By the end of 2021, CSRC Bankhad built 238 inclusive financial service sites,including 153 sites in Changshu, and covering150 administrative villages.
Serving Rural Revitalization
Introducing Finance Talents to Rural Areas
Enhancing Financial Accessibility
"Three steps" to explore the mode of nancial talents helping rural revitalization
社会责任管理
By the end of 2021,CSRC Bank had built
inclusive nancialservice sites
including
sitesin Changshucovering
administrative villages
Step 1
Increase thenumber of outlets
The Lidu Garden under Haifu new town community inChangshu is a community of demolished households inHaiyu, and there is only one bank within 2 kilometers around,it’s very inconvenient for the people to handle financialbusiness and purchase daily necessities. In order to enablethe people in the local community to handle business nearby,CSRC Bank Haiyu branch actively builds the communityinclusive financial service site of Lidu Garden, providingcomprehensive service functions such as payment andsettlement, loan nancing, nancial management, convenientpayment and daily necessities purchase for the people.
CSRC Bank Haiyu branch created a community inclusive nancial service outlet
Step 2Step 3
Issuance of loans
to help farmers
Promote whole-
village credit
Promote online
services
Case
In September 2020, Mr. Guo's vineyard in Enshi, Hubei Province, was a?ected by the pandemic,resulting in poor sales of grapes and difficulty in repaying his loan. In the process of visitinghouseholds, village nancial o?cers from Enshi Xingfu Village Bank learned of Mr. Guo's di?cultiesand helped him with the Bank's "deferred principal and interest repayment" policy, and increasedhis credit limit to 200,000 yuan. After receiving the loan, the couple rented new land, repaired thegreenhouse, introduced new varieties and expanded the grape planting area to 170 mu, and theannual turnover is expected to exceed one million yuan.
Tea is one of the pillar industries in Xuan’en County, with a wide industrial coverage and a large demandfor related loans. Xuan’en branch organized account managers to go to villages and households,field visits, through communication with tea farmers, tea enterprises, to know the credit needs, thecharacteristics of tea’s long capital cycle, slow return on planting, a special credit product - "tea loan"was tailored to address the problem. The product has the advantages of low interest rates, fast lending,long credit, not only to help tea farmers, tea enterprises to reduce nancing costs, but also to reduce thepressure of tea farmers' capital turnover. In nearly three months, a total of 230 tea industry loans, 25.98million yuan were invested, which is a strong support for the development of local industries.
Hubei Enshi Xingfu Village Bank helped a local fruit farmer overcomebusiness crisis and expand production scale
Special Product —— "tea loan" by Xuan’en branch of Enshi Xingfu VillageBank in Hubei Province
As early as 2007, CSRC Bankinitiated the establishment of thefirst village bank in Xianfeng,Enshi. By the end of 2021, EnshiXingfu Village Bank has achievedfull coverage of 8 counties andcities in the state, with total assetsof over 10 billion yuan, and hasprovided financial services forover 440,000 customers withdeposits and loans. XingfuVillage Bank has granted creditto 40,900 households totaling
3.926 billion yuan, helping local
rural revitalization with high-qualitydevelopment.Sta? of Enshi Village Bank visited a fruit farmer's vineyard
In order to meet the di?erent development needs of villages and towns, CSRC Bank provides products and serviceswith di?erent characteristics for village collectives, agricultural operators and individuals, taking into account the localcustoms, rural economy and industrial structure of each village and town, e?ectively meeting the nancial needs of“Three Rural” and stimulating the vitality of the villages. By the end of 2021, the balance of CSRC Bank’s agriculture-related loans was 115.119 billion yuan, and the ratio of agriculture-related loans to all loans reached 70.71%.
Huicun Loan takes each administrative village collective as the loan object, as a reserve fund for theeconomic organization of village collective, which is used to support local development needs, includingin the normal expenses of village improvement, payment of village infrastructure repair, routine paymentof daily expenses and other needs. 2021 cumulative credit of nearly 1 billion yuan, credit coverage ofmore than 200 administrative villages.Sunong Loan is granted to new agricultural business entities, such as farmers' cooperatives, agriculturalenterprises and agricultural socialized service organizations, for short-term liquid capital loan businessfor regular production and operation in direct and closely related industries in agriculture. By the end of2021, CSRC Bank had invested a total loan of 35.1 million yuan with a balance of 30.6 million yuan bythe end of 2021.
Multiple Products to Meet Development Needs
Huicun
Loan
Sunong
Loan
In nearly three months,a total of
tea industry loans
Sta? of Xuan’en branch of Enshi Xingfu Village Bank visited local tea plantations
CaseCase
25.98
million yuanwere invested, which is a strongsupport for the development oflocal industries
A green ecological agriculture company started a new rural construction project with an estimatedtotal investment of 73.3 million yuan. After learning about the situation, CSRC Bank learned theconstruction plan in detail on site and matched the enterprise with our "Characteristic Rural VillageLoan" product. This product is dedicated to the construction of distinctive rural villages with regionalcharacteristics and modern civilization. We granted a total of 40 million yuan to the project with aterm of 8 years. The loan was granted in 7 tranches with a total loan amount of 29.5 million yuanand a loan term of 5 years.
Priority Rural Village Loan to help rural ecological development
After the loan disbursement was completed, the enterprise quickly started the project andsuccessfully completed the construction of the whole project in three years. Through this project,it has promoted the integration of the whole area development of Haiyu National CharacteristicTown. After the project is completed and maturely operated, it can bring an annual income of about
9.8 million yuan, which greatly promotes the local economic development and provides more labor
employment opportunities.
After the project is completedand maturely operated,it can bring an annual incomeof about
9.8
million yuan
We proposed "A Trillion Plan” to develop 100 professional markets, extend credit to 10,000 householdsand add 2 billion yuan in high-interest assets in 2021. By the end of 2021, we had visited 181 professionalmarkets in the jurisdiction, with 19,400 new credit accounts, credit amount of 3.692 billion yuan and creditbalance of 2.442 billion yuan.
We continue to improve the lending mechanism, increase credit allocation to rst-time borrowers of microand small businesses. In 2021, we supported 1,342 micro and small businesses (including individualentrepreneurs and micro and small business owners) with a total amount of 4.695 billion yuan through thespecial product "Non-repayable renewals".
We attach importance to improving the construction of micronance serving talents, optimizing the sta?structure and focusing on building a comprehensive talent team mainly for micronance services. We haveset up a professional project team for "online banking" and gathered talents with various skills of "business+ approval + technology" at the headquarter to provide talent support for micronance services.
“A Trillion Plan”
Improve loan mechanism
Talent team building
In response to the difficulties in financingmicro and small businesses, CSRC Bankhas increased the e?orts of inclusive nancialservices, broadened the financing servicechannels, improved the scale and e?ciencyof credit granting, and cultivated andstrengthened micro and small market entities.
In order to strengthen the institutionalleadership of micronance services, we haslaunched “a trillion plan” to continuouslyimprove the lending mechanism and attachimportance to the construction of our talentsto continuously improve the quality andstrength of the services.
Support the Development ofMicro and Small Businesses
System and Talent Building
Talent Team for Micronance Services
Case
CSRC Bank actively explores and innovates products and service modes for micronance, gradually shifts from thetraditional mode to the modern mode, promotes online approval and credit products, and continuously improves thequality and e?ciency of micronance services. In 2021, the online approval rate of loan business for micronance is36%, and the total amount of online loans for micronance services was 9.721 billion yuan.
Expanding marketing channels: CSRC Bank fully utilizes channels such asWeChat official account, video account, and latent customer platforms formarketing and promotion.
Improve approval e?ciency: Continuously increase the approval online rateand online approval effectiveness, thus making approvals more accurateand swift, allowing customers to have fewer travel, while improving theaccuracy of risk judgment. From the beginning of 2019 to the end of 2021,the approval online ratio for micro and small businesses increased from 10%to nearly 40%.
We have launched a combination of online and o?ine products: the o?ine product"Sunshine Loan", which serves "three rural" as well as micro and small customersin urban and rural areas, and supports rural farming, small enterprises and storeoperations in villages and towns. The online product "EasyStar Financing" is aimedat micro and small business owners and individual industrial and commercialhouseholds in industrial villages and professional markets, and improves thee?ciency of bulk credit. In 2021, the number of households with credit granted by“Meteor Loan” is 750,000, the credit amount is 4.650 billion yuan, the loan balance is470 million yuan, the number of remaining households with balance is 2,349, and theaverage number of remaining households with balance is 50,000 yuan.
Innovative Micronance Service Mode
Expandingmarketingchannels
At the beginning of 2021, in order to increase the number of outlets and expand thepractice of inclusive nance, CSRC Bank explored a new mode to micro and smallbusiness: set up pilot areas for inclusive nance in remote areas bordering countiesand cities and combining urban and rural areas with relatively inadequate nancialsupply, and set up an inclusive nance team of more than 150 people, creating anintegrated service team and acting as a "pioneer" in the exploration of inclusivenance. We Explore the whole life cycle of customers service, create a new modeof market-oriented, mobile, integrated services, adhere to the customer-centric,mobile tools into the common people, integrated services to make Changyin Brandreputational; return to rural counties, deeply involve in border areas, provide a fullrange of nancial services for grassroots customers. By the end of 2021, the loanbalance of the Inclusive Finance Department exceeded 5 billion yuan, the numberof households exceeded 8,000.
Innovative Service Mode for Border Areas
CSRC Bank actively supports local foreign trade enterprises to "go aboard", provides one-stopservice for micro and small foreign trade enterprises, and launches the "City Caitong" platform,which greatly simplies the business procedures of individual industrial and commercial entities andshortens the speed of receiving and settling foreign exchange from more than 3 working days to lessthan 1 working day, thus improving the e?ciency of using funds in the market and enterprises.In response to the nancial needs of micro and small foreign trade merchants with a large numberof receipts of foreign exchange and small single amounts, we continuously strengthen its servicesand optimize the business process, and have now realized the opening of public foreign exchangesettlement accounts under market purchase trade on the same day, and strengthens communicationwith customers through multiple channels such as email, telephone and WeChat to providecustomers with convenient and e?cient exclusive services.At present, CSRC Bank has provided more than 200 market procurement trade customers withinthe jurisdiction of Changshu Garment City with services such as account opening, receipt andsettlement of foreign exchange. In the future, we will continue to empower micro and small foreigntrade enterprises to develop their market procurement trade steadily.
CSRC Bank helps local micro and small foreign trade enterprise "go aboard"
Our sta? visited a local micro and small garment foreign trade enterprise
CSRC Bank strengthens cooperation with administrative departments, innovates new modes of services for thepeople, gives full play to many advantages such as wide channels, dense network and excellent services, carries outseveral projects for the people, and actively practices the service concept of doing practical things for the public.
Deepen Financial Benets for the People
We havelaunched acombination ofonline and o?ineproducts
Improve approval
e?ciency
By the end of 2021,the loan balance ofthe Inclusive FinanceDepartment exceeded
billion yuanthe number of householdsexceeded
8,000
Case
Citizen Card
CSRC Bank innovates the service mode of benefiting the public and builds a convenient service system withgovernment administrative departments. Through a number of beneficiary projects, government functions for thepublic, such as human society, medical insurance and administrative approval, are "moved" into the branch and cellphone bank, which greatly facilitates the process of business for the public.
To enhance the quality and level of livelihood services, we continues to innovate cooperation models, organizeactivities for the benefit of the public, launch special products and optimize respectful services for the elderly toe?ectively protect people's livelihood and fulll the social responsibility."Feiyan Bazaar" is an alliance service mode between us and merchants, in which our partner merchantsprovide daily necessities and take advantage of our network to provide special o?ers to the people. “FeiyanBazaar” has launched a series of innovative activities such as "New Year Street" "Night Market Bank","Bank-Enterprise Sale" and "Community Shopping Festival". "They take advantage of current hotspots andfestive marketing to serve people's needs through high quality and inexpensive daily commodities, specialpayment activities and brand derivatives.
As a life service platform launchedby CSRC Bank, "Changyin Life" APPintegrates life, consumption and finance,and integrates high-frequency lifescenes such as "medical, food, housing,transportation and entertainment", "eating,drinking, playing, shopping", etc. tocreate a full-scene life experience andprovide people with intelligent, mobile andscenario-based comprehensive services.Issuing 1.37 million Changshu citizen cards, integrating public transport, gardentourism, payment and nancial functions.We has cooperated with government departments to launch the pass and opened28 window services in 11 categories, including "registration and change of basicmedical insurance" and "ling for medical treatment in di?erent places for insuredpeople" in 38 local branches.We helped to build "15-minute medical insurance service circle" in all townsand streets of Changshu City and Weigang Village in Zhao City, achievingfull coverage of towns and streets in Changshu area, in which Meili Town's "Medical Insurance-Banking Pass" project successfully passed the evaluation andacceptance of Suzhou Medical Insurance Bureau with 99 points, ranking rst inthe city of Suzhou.
Our service of Social Insurance-Banking Pass covers 32 social insurance servicesin 10 categories. The number of the service outlets has increased from 4 pilotoutlets to 107 outlets in urban and rural areas, with 74,000 life insurance cardsissued and a total activation rate of 75.22%.
Innovative Service Model for the Benet of the People
Build Special Products for the Benet of the People
The "Meiyan Benet Farmers" service brand is a brand new startfor CSRC Bank and Meili Town to deepen the cooperation andto practice livelihood service. We jointly build a service platformfor the sale of agricultural products and promote high-qualityspecial agricultural products. CSRC Bank actively helps increasethe sales of the platform, opens up online sales channels foragricultural products, innovates win-win cooperation mode, andsells a total of 62,400 yuan of agricultural specialties.
"Meiyan Benet Farmers", a new mode to help sell agricultural products
The scene of "Feiyan Bazaar"
Relying on the "Changyin Life"APP, the “Nongnong VillageProducts” platform aims to"serve the three rural andrevitalization" and upholds theservice concept of "high quality,safety and convenience". In2021, the platform had 136,000transactional orders with acumulative transaction amountof 7.73 million yuan.
Nongnong Village Products Online MallMedicalInsurance-Banking Pass
SocialInsurance-Banking Pass
Case
sells a total of62,400
yuan of agriculturalspecialties
CSRC Bank accelerates the digitalization and onlinetransformation of business and develops variousonline platforms and products to make customerswalk less and improve service quality and e?ciency.In 2021, our online return printing rate reached 62%;the online banking issuance rate reached 59%; theelectric ticket issuance rate reached 90.57%; andthe o?-counter rate reached 75%, all of which haveimproved compared with last year and all of whichhave reached or exceeded the target values.
As nancial technology continues to break through the shackles of the traditional service mode, CSRC Bank usestechnology to accelerate the promotion of online products and services, deepen intelligent service and build atechnological nancial service mode.
CSRC Bank attaches great importance to promoting the application of technology, and by making full use of big dataand AI, it promotes digital transformation and intelligent upgrading of systems, services and departmental functions toreduce risks and improve e?ciency.Intelligent core system: We has adopted distributed core architecture and domestic distributed database technologyto improve the operational performance of the core system with reference to the core system design and advancedpractices of the industry, and the new core system has better performance in terms of applicability, security, e?ciencyand scalability, which has improved the our product implementation and service capability.
Intelligent services: Based on building the underlying platform of articial intelligence technology, we have activelyexpanded the technology application scenarios. We have launched virtual human intelligent assistant service, OCRintelligent recognition platform to increase the recognition function of real estate certicates and VAT invoices, andintelligent outbound call platform to increase various scenarios such as small and micro marketing. We have built asmart property platform to provide customers with 24/7 online service windows for "community parking, appointmentmaintenance, property bill payment" and livelihood services such as appliance cleaning, laundry and shoe washing,plumbing and car inspection.
Intelligent departmental function: CSRC Bank use artificial intelligence to optimize departmental functions and
reduce business risks. We adopt face recognition and OCR technology to reduce authorization risks caused bysubjectivity of authorized personnel, add new agent scenarios, enrich authorization judgment models, and secure ande?cient technologies to enable us to reach an average intelligent authorization rate of 57% and over 90% of high-frequency unlocking transactions in 2021. By 2021, our self-developed AI technology has provided intelligent servicesto 11 business departments and 34 business scenarios.
Drive Products and Services Online
Drive Technology and Business Integration
Driving Intelligent BusinessOnline public account opening: CSRC Bank launched the public service platformto realize the public business fully online. We utilized mobile lobby to enhanceaccount opening e?ciency, with 196 mobile lobby account opening transactionsin 2021; utilized cloud platform for public remote video interview, with 3,220interviews completed in 2021; eliminated paper due diligence audit forms andconducted account opening research in a purely online manner, saving a greatamount of time for customers.Online services for medium, small and micro enterprises: To help improve theeffectiveness of fund management of medium, small and micro enterprises,in 2021, CSRC Bank optimized and upgraded its Internet issuance businessto provide more services to facilitate enterprise management and improveoperational e?ciency, including employee inquiry, project management, electronicsignature, exceptional situation handling, etc. In 2021, 96 enterprises wereenrolled in the service, and the number of served employees reached 34,000.In order to speed up the transfer process of old credit customers and enhancetheir transfer experience, CSRC Bank uses big data risk control model, combinedwith credit data model analysis, to launch the online product Star RenewableLoan, with a total of 1,241 credits granted in 2021, credit of 303 million yuan anda balance of 250 million yuan used.In response to the small, scattered and miscellaneous capital needs of villagebank customers, we successfully launched the rst purely online credit productof village bank, "Xingfu Reserve", using big data risk control technology to realizethe online and automated credit granting process for white-listed customers.
Services online
Products online
To further promote online services, we launched "CSRCBank+", which integrates various financial products suchas deposits and wealth management, private banking+,FreeStar micronance loans, agricultural loans, life servicesand nancial tools, and provides customers with a lightweightand comprehensive service platform by leveraging theconvenient and fast features of WeChat applets.By the end of 2021, the monthly visits to "CSRC Bank+"WeChat financial tools reached 100,000 times, with anaverage number of about 500,000 users.
CSRC Bank+" WeChat nancial tool
monthly visits to"CSRC Bank+" reached100,000
times
an average number of about500,000
users
WeChat nancial interface of "CSRC Bank+"
our online return printingrate reached62%
the online bankingissuance rate reached59%the o?-counter ratereached75%
the electric ticketissuance rate reached
90.57%
Case
We visited enterprises and their workshops on site, combined with our o?cial websiteand WeChat official account to form an online and offline publicity matrix to deepencustomers' understanding of the policy and products across the jurisdiction. At the sametime, all branches of CSRC Bank are opened to accept eligible nancing needs, and the956020 customer service hotline is ensured to answer customers' related questions allday long.CustomerAdvocacy
"Changzhi Loan" three-step action plan
At the end of 2021, the amount of "Changzhi Loan" being granted was 445,115,000yuan and the amount of credit used was 184,883,400 yuan, with a total of 141 loansgranted and 48 enterprises supported, ranking rst in Changshu City and Suzhou City.
CSRC Bank makes full use of a large number of branches and 150 account managersto actively mapping 83 enterprises in need, covering equipment technical reformprojects, production line intelligent transformation projects, printing and dyeing high-quality development projects, etc., providing targeted financial services guidance,involving a total investment amount of 4.540 billion yuan.CSRC Bank cooperated with Changshu City Bureau of Industry and InformationTechnology, mapped the list of 100 customers in demand, and served 16 potentialcustomers, involving a total investment amount of 1.080 billion yuan.CustomerMapping
CSRC Bank attaches great importance to the user experience of whole customers, and has initially completedthe elderly-friendly upgrade of the mobile banking APP, launching the "Convenient Financial Version" of mobilebanking, which can be switched with the "Standard Financial Version" APP in one click, making it easy for elderlycustomers and visually impaired customers to use, with specic optimized functions: rstly, the home page is moreconcise, deleting the redundant and low-frequency transactions on the home page and focusing on high-frequencytransactions; secondly, the reading is more convenient, using large fonts to display information, making it easier toread and operate; thirdly, the operation is more intelligent, adding the auxiliary voice search function, which can quicklylocate the service menu for customer needs by speaking, reducing input barriers for elderly customers.
On January 4, 2021, Suzhou City released the Suzhou City Three-Year Action Plan for Promoting Digital Economyand Digital Development (2021-2023).CSRC Bank actively responded to the call of Suzhou City to promote theimplementation of the three-year plan, increase the support for the enterprises going through intelligent and digitaltransformation, and promote the transformation and upgrading of traditional enterprises.To this end, CSRC Bank has launched the "Smart Manufacturing" credit product - "Changzhi Loan", which is speciallydesigned to meet the nancing needs arising from the intelligent transformation and digitalization of enterprises.
Promote Elderly-oriented Products
Helping Enterprises to Transform and Upgrade
A polyester company is the leading local enterprise, whichhas been cooperating with CSRC Bank for many years. Withthe gradual promotion of green projects, the enterprise wasfacing greater financial pressure. After CSRC Bank learned theenterprise's situation, we considered the actual situation of theenterprise and gradually increased the credit, among which, the"Changzhi Loan" was granted for 20.07 million yuan, which solvedthe enterprise's capital problem.
CSRC Bank helped a local polyester company to solve its capital needs intransformation
CSRC Bank sta? visited the local polyester company
At present, technology-driven financial innovation has become the consensus of financial institutions. To furtherstimulate the potential of technological innovation, CSRC Bank has formulated Changshu Rural Commercial BankFinancial Technology Development Plan (2019-2022) and set the development target that by 2022, we wouldhave fully built a nancial technology research, development and application system to enhance the satisfaction ofcustomers inside and outside CSRC Bank with digital, networked and intelligent nancial products and services.
Activating the Potential of Science and Technology
CreditGranting
Case
the "Changzhi Loan"was granted for
20.07
million yuan
In order to achieve our technology development goals, we strengthen the top-level design and strategic planningof nancial technology, accelerate the our nancial technology reform, continuously improve research investment,increase e?orts to attract, gather and motivate technology talents, improve the technology talents training system,and enhance the core competitiveness of nancial technology. In 2021, the total number of CSRC Bank’s scienticresearchers was 261.
In order to strengthen the protection andmanagement of CSRC Bank's intellectualproperties and to enhance the awareness ofemployees on the protection of intellectualproperties, we have issued the Management ofInformation Technology Intellectual Propertiesof Jiangsu Changshu Rural Commercial BankCo., Ltd to encourage independent innovationwhile making detailed regulations on computersoftware copyright, prohibition of using piratedsoftware and the use of intellectual propertiesby employees in order to strengthen theprotection of intellectual properties.As of 2021, CSRC Bank has obtained nationaltechnical invention patents for four system-related technologies, including seal publicationsystem, big data risk control, OCR recognitionand knowledge mapping, and softwarecopyrights for 30 products, including publicmobile banking and account managementsystem.
Enhancing Research Strength
Strengthen the Protection of Intellectual Property Rights
Sound and perfect thedi?erentiated performance
incentive mechanism fortechnology talents, establish a non-job promotion sequence for technicaltalents and the correspondingkey rating assessment indicators,and improve the market-orientedremuneration system fortechnical talents.
Increase the training oftechnology talents, create inter-disciplinary talents, cultivatetalents with deep understandingof the core of technology andnancial needs, also withnancial risk awareness andInternet thinking.
Improve the quality ande?ciency of the recruitment oftechnology talents, and builda balanced development ofcutting-edge wisdom, maturetalents, and reserve force oftechnology talent system.
Gender Composition ofCSRC Bank's Technology andResearch Sta?
Educational Composition ofCSRC Bank's Technology andResearch Sta?
The total investment in technology andresearch of CSRC Bank from 2019 to 2021
To further stimulate the potential of technology innovation and gather technology talents, we relocatedthe R&D team of Financial Technology Department to the Suzhou Industrial Park 2.5 Industrial Parkand set up Suzhou R&D Center, which is dedicated to technological R&D and innovation, while fullyutilizing the advantage of Suzhou's financial technology talents, to actively recruit new technologytalents in AI, open banking, blockchain, etc., to accelerate the upgrade and iteration of CSRC Bank'stechnology capability. The Suzhou R&D center has an o?ce area of 10,000 square meters to ensurethat researchers have enough space to engage in technological innovation and R&D work.
Suzhou Research and Development Center of CSRC Bank
The Building of Suzhou R&D Center
Important achievements of CSRC Bank's technical
invention patents and software copyrights (part)
MaleFamale
Bachelor DegreeMaster Degree
75%
18%82%
25%
investment (million yuan)
201920212020
2.2
2.43
2.52
Case
CSRC Bank always puts customers' rights and interests in the first place and strives to improve the quality ofcustomer service. In recent years, we have been using technology to innovate our ways to provide more intimate andconvenient services to customers.
Enhance Customer Experience
In order to create attentive services and further enhance customer experience, CSRC Bank formulated the LobbyManagement Manual and Lobby Service Manual, customized service processes and requirements for special groups,made standardized guidance for lobby service personnel, and renovated and improved lobby equipment. In addition,we actively organize various activities to enrich people's life.Improve the hall equipment: set up mother and baby room, disabled access, open a love special window in the highcounter, enrich convenient goods and equipment in the convenience area, such as rst aid medicine box, blankets,wheelchairs, baby chairs, crutches, peace of mind service cards, braille cards, di?erent degrees of presbyopic glasses,etc., as well as the use of the Drip Language APP, etc., to provide special people with peace of mind, comfort andconvenient services.
Relying on Changyin Life to create a closed loop of points’ redemption: through the inclusion of local enterprises,merchants and farmers, CSRC Bank's business and activity points can realize the self-circulation within our customersand enhance customer service capability.
Using Chang Yin Life APP to carry out various live activities: participating in “Human World Fireworks with You,
the main venue of Changshu "Five Five Shopping Day Shopping Festival", hosting the financial knowledge liveevent of the provincial federation "Watch out for money laundering traps", carrying out a series of health sciencepopularization live activities jointly with the Changshu First People's Hospital, and helping to carry out a special livebroadcast of Xu City’s Mutton Soup Festival.
To carry out "Service Improvement Year" activities: to carry out self-assessment work of each branch, and to carryout rectication work for 30 branches; to improve the quality of lobby management of the whole bank, and to create"elderly friendly branch", "party, government and people's business" and "workers' station" characteristic branches;to set up role models, strengthen publicity, and drive the whole sta? to improve service quality by the power of rolemodels, and at the same time to carry out service sharing sessions, and to exchange and learn from excellent serviceexperience and cases in the whole bank.
Create Caring Services
CSRC Bank actively promotes the virtueof respecting the elderly, and selectstwo institutions, Dongbang branch andMeili branch, as the benchmark outletsfor building elderly-oriented services.Through a series of measures suchas the renovation of elderly-orientedfacilities, improvement of the items,establishment of exclusive service teamsand improvement of elderly-orientedservice processes over a period of twomonths, both branches were awardedthe title of "Quality and Civilized ServiceElderly-Oriented Outlet" in the finalevaluation, which provides experience forthe promotion of elderly-oriented servicesin the next stage.
CSRC Bank actively improves elderly-oriented services at its branches
Changshu main venue activity of the"Five Five Shopping Day Shopping Festival”
Children's reading area
Health science live event
Case
We patiently listened to customers' feedback and insisted on solving complaints at source. 165 complaints werereceived in 2021, with a processing rate of 100%, 538,100 remote banking manual services, 736,600 calls to thecustomer service center, and 99.18% comprehensive customer satisfaction from calls. In order to standardize thecomplaint handling process of complaints and improve the service quality and customer satisfaction, we continued toimprove the Complaint Handling Management Measures of Jiangsu Changshu Rural Commercial Bank Co., Ltd, so asto standardize complaint handling responsibilities, processes and management requirements, to improve the qualityand e?ciency of complaint management.
CSRC Bank attaches importance to unblocking complaint channels. In order to better collect customers' suggestionsor opinions and improve the service level, we keep the customer service hotline open 24 hours a day to acceptcustomers' inquiries and at the same time, display information such as charge standards and complaint supervisiontelephone numbers in each branch, and places complaint comment books in each branch hall to ensure thatcustomers can communicate with us through various channels and give feedback and suggestions.
Optimize Complaint Management
Composition of complaints by business category in
CSRC Bank 2021
The o?ce ofheadquarter,customer servicecenter andbranches receivecomplaints
Register inthe complaintstandardizationsystem and forwardto the relevantdepartment forreview
Summarize andanalyze within thespecied time andregularly informthe whole bankof the complainthandling situation
Composition of complaints by region
of CSRC Bank 2021
Complaints handling process of CSRC Bank
CSRC Bank continues to strengthen network information security and user privacy protection, continuously improvevarious management systems and management systems, enhance sta? awareness of risk prevention, and providesolid protection for the nancial security of the entire bank.
Safeguard Information Security and User Privacy
In order to strengthen data security and privacy protection, we formulated and improved the Production DataManagement Regulations of Jiangsu Changshu Rural Commercial Bank, established a Technology Production andInformation Security Management Committee, established and implemented an internet security responsibility system,and formed an internet security work leadership team. We also established a three-tier document management systemto continuously improve the IT risk management document system and information security management system; andutilized technical protection to provide full life-cycle security management for data desensitization, data backup, datapreservation, data access and usage control.CSRC Bank continues to enhance employees' awareness of network information security and promote theregularization of bank-wide internet and information security training, and all sta? actively participated in the training.In 2021, CSRC Bank organized 95 times of internet security training for employees, covering 4,300 employees,organized 4 sessions of employee internet security knowledge quizzes, covering more than 5,000 people.
CSRC Bank attaches great importance to the protection of customer privacy. We formulated and improved theAdministrative Measures for the Security of Personal Financial Information of Jiangsu Changshu Rural CommercialBank Co., Ltd. and the Privacy Policy of Jiangsu Changshu Rural Commercial Bank Co., Ltd.CSRC Bank regulates users' informed consent through multiple channels such as CSRC Bank mobile banking,corporate mobile banking, Changyin Life, and Online Banking, informs users of the methods and rules for thecollection and use of personal information, and makes legal and reasonable use of customer privacy information, sothat customer information can be transmitted in a safe and controllable environment.
In order to strengthen our information security protection, we have conducted internet and information securityawareness training for new employees, which is divided into three sections: "what is information securityawareness", "security norms at work" and "preventive measures", informing employees how to prevent informationleakage, identify phishing emails, various hardware and software security requirements, etc., and discussingspecic cases.
Driving Information Security Management
User Privacy Protection
We launched a cyber securityawareness campaign coveringthe entire staff, mainly coveringthe background of cyber securityregulation, implementation ofsecurity responsibilities, securitymeasures and work deploymentof head office departments andbranches, to raise the awarenessof cyber security among all sta?.
The Bank conducted cybersecurity and complianceeducation training for newemployees in the technologyline, to explain the Bank'scyber information securityand compliance regulations.
We further carried out cybersecurity awareness trainingconcerning the current situation ofcyber security and cyber securityrelated laws and regulations, andcomprehensively strengthenedthe warning of the signicance ofcyber security for all staff in theTechnology Department.Complaint AcceptanceComplaint ReviewComplaint HandlingClosing and Filing
Functionaldepartmentinvestigationand verication,and feedback tocustomers withinve working days
Complaints Ratio
SavingPayment
settlemen
CurrencyManagement
localinstitutionso?-siteinstitutionsdepartmentsat theheadquarterothercomplaints
LoanBank Card
38%
59%33%8%35%
16%
7%
4%
1%
In May 2021In July 2021In December 2021
Loan TypeLoan UsageEmission Loan
Borrowers who hold emission rightsobtained for a fee and confirmed in theform of emission permits apply to CSRCBank for RMB working capital loans fortheir normal production and operation
It is mainly used for enterprises' energy-saving andenvironmental protection transformation and capitalneeds arising from daily production and operationactivities.
Su Carbon Loan
Working capital loans granted by the Bankto agricultural-related, micro and smallbusiness and private enterprises in thegreen enterprise directory database, whichare supported by the Central Bank Fundsof Jiangsu Province.
It is mainly used for the capital needs of energy-saving and carbon-reducing projects of enterprises,or the capital needs arising from the daily operationactivities of energy-saving and carbon-reducingenterprises.
EnvironmentalProtection Loan
A financial product jointly establishedby Jiangsu Provincial Department ofFinance, Provincial Department of Ecologyand Environment and Jiangsu RuralCredit Cooperative Society. Through theestablishment of a risk compensation fundpool for ecological and environmentalprotection projects, we aim to provideloan credit and risk compensation forpollution prevention and control, ecologicalprotection and restoration, environmentalprotection infrastructure constructionand environmental protection industrydevelopment projects carried out byenterprises in Jiangsu Province.
It can be used for energy and water conservationprojects, ecological protection and restorationprojects, resource recycling projects, pollutionprevention and control projects, renewable energyand clean energy projects, energy conservation andenvironmental protection services projects, and otherenvironmental projects audited and approved by theprovincial assessment center.
CSRC Bank actively researches, innovates green products, enriches the Green Finance "product library". We haveincreased the construction of green financial products and service innovation mechanisms related to green, low-carbon and circular economy and strengthened the innovation of green credit products for "three rural" and small andmicro businesses. We have also developed and introduced a series of standardized loan nancing models and low-carbon nancial products in a timely manner. In the reporting period, CSRC Bank achieved remarkable performancein green nance, with total green credit 1.560 billion RMB, supporting 34 enterprises, and a loan growth rate of 23%.
With its nancial advantages, credit advantages and information products, CSRC Bank takes the initiative to fulllits social responsibilities, does a good job of providing loan support to energy-saving, emission reduction and urbaninfrastructure projects, promotes green production and consumption, and strives to achieve good social and economicbenets.CSRC Bank has formulated the Green Finance Development Strategy (2020-2025) of Jiangsu Changshu RuralCommercial Bank, which includes the three major tasks of preventing environmental and social risks, accelerating thedevelopment of green business, and improving the performance of ESG itself. It also integrates the concept of greenenvironmental protection and green development into all business management activities to e?ectively support thedevelopment of green nance business.In 2021, CSRC Bank established the Green Finance Department and the Green Low Carbon TransformationFinancial Service Center, following the principles of full coverage, checks and balances, prudence and matching tocarry out internal control. In order to build solid foundation for the development of our green nance, we implementthe Four Guarantees and Six Enhancements of the regulatory authorities, the Green Finance Evaluation Program forBanking Financial Institutions, the Opinions on Green Low Carbon Financial Reform and Innovation in Suzhou andthe Green Finance Development Strategy of CSRC Bank.CSRC Bank has set up a "green channel" fast approval mechanism. This mechanism strengthened informationsystem construction, optimized customer rating system, and improved credit allocation standards to enhance thebank's organizational capacity to develop green nance and provide a strong guarantee to promote the developmentof green economy.
Green Finance ProductsGreen Finance Development
We have introduced a "green channel"approval mechanism and a "fast track" loanreview model to provide a green channel forcredit approval for green, low-carbon, circulareconomy and other green credit businesses
By building a green credit policy andmanagement system guided by "One Policy"and guaranteed by "Four Mechanisms"and strictly controlling the credit investmentin "High Pollution, High Energy Use andOvercapacity " industries, our green creditbusiness has shown a healthy growth trendyear by year.
"Green Channel" and "Fast Track"
Improving Credit AllocationStandards
Strengthening Information System
Optimizing Customer Rating
System
and customers, simplify creditinformation for high-quality greennancing projects, and streamlinethe credit approval process.
We strengthened the construction ofinformation systems, embeded customerenvironmental and social risk classificationindicators into the credit process system,and realized the whole process display of
Relying on the comprehensive risk monitoringand early warning platform to carry outenvironmental and social risk monitoring,environmental information is incorporated intothe customer rating system, and customerswith bad environmental records will be forcedto downgrade their ratings in the ratingsystem.
risk information. We also incorporatedexternal environmental violations andother risk information into the internalmanagement system to further enhancerisk warning and control capabilities.
billion RMBwith total green credit
15.60
enterprisesSupporting
with a loan growth rate of
23%
A green ecological agriculture company is within the list of the second batch of pilot villages for theconstruction of the special rural village in Suzhou. It was established to build a new featured ruralvillage. After the company was established, it quickly started new rural green construction relatedprojects with an estimated total investment of 73.3 million RMB. However, since the project is underthe construction period and has not yet started production and operation, the enterprise has a largecapital gap.After learning about the situation, CSRC Bank took the initiative to meet with the local village, townand enterprise to understand the construction plan in detail, discuss the feasibility of the project andthe economic development opportunities for the local area, and nally decided to match the enterprisewith the Bank's "Featured Rural Village Loan" product, with a total credit of 63.5 million RMB and acredit term of 67 months.
Featured Rural Village Loan Helps Green Ecological AgriculturalDevelopments
CSRC Bank actively implements the national sustainable development strategy and uses green bonds as a newnancial instrument to support the nancing of green industries, assisting the development of green economy.
Green Bonds
After the loan was granted, the enterprise started theproject and successfully completed the constructionof the whole project in three years. The constructionof this project has promoted the integration of thedevelopment of the whole area of the featured townand driven the development of several villages in theregion, becoming a typical model for the developmentof regional rural linkage. After the completion andmature operation of the project, it can bring an annualincome of about 9.8 million RMB, which promoteslocal economic development, provides moreemployment opportunities, and helps the enterpriseand local rural areas to achieve the goals of culturalconstruction and increasing production and income.
"Featured Rural Village Loan" helps to build new featured rural village
CSRC Bank invested in the rst phase of 2021 green mid-term notes (carbon neutralbonds) of Suzhou SND Group in the amount of 30 million RMB, contributing tothe implementation of the first carbon neutral bonds in Jiangsu Province and thedevelopment of green nance in Suzhou.
CSRC Bank invested in a 2021 non-public green corporate bond of YangzhouYishengde Industrial Development Co., Ltd. in the amount of 50 million RMB with amaturity of 3 years. The fund was used for the comprehensive ecological and waterenvironment management project of Yangzhou Eco-Tech New City.
On March11, 2021
On April30, 2021
Case
ApproachesResultsPaperlessCounters
Paperless Transformation of Counter
Transaction
In 2021, we achieved paperless transformation of 26transactions, reaching a total of 306 transactions to gopaperless.By the end of 2021, the volume of counter paperlesstransactions accounted for more than 78% of thebusiness volume, saving about 43,100 commonvouchers.Paperless Files
The electronic file system realizes unified,
standardized and efficient management of
all kinds of file image data by separating the
system data and image storage and reducing
the pressure of system server loading.
By the end of 2021, a total of about 1.1 million list datasuch as list of each mortgage loan repayment, list ofsuccessful loan closing and interest deduction, list ofvoucher usage and list of open and closed accountswere stored.
Online Reply Slip
We expand the printing channels of enterprise
reply slips. Online channels support online
banking, web version of reply slip printing.
The online reply slips print rate for 2021 is 61%,increasing 20% compared to last year.As of the end of 2021, a total of 8,181,200 reply slipswere printed, of which 4,984,300 reply slips wereprinted on the internet banking and web side combined,increasing 102% compared to last year.OnlineReconciliation
We expand reconciliation channels, supporting
WeChat reconciliation, web reconciliation and
online banking reconciliation. Multi-channel
online reconciliation reduces the printing of
paper bills.
By the end of 2021, 469,088 e-bills were issued, saving469,000 copies of envelopes and paper used for inserts.
OnlineInvestigation
We will take the public account due diligencereview department online. Account managersregister research information on mobile, supporton-site photography, generate image dataautomatically transmitted to the account le.
Since complete replacement of paper les in late 2021,we saved in total 2,064 sheets of paper.
CSRC Bank carried out renovation of facilities to reduce energy consumption and implemented projects to achievemore fine-tuned self-control of building air-conditioning units and reduce carbon emissions. Projects includerenovation of building air-conditioning system, renovation of data room infrastructure, energy-saving renovation oflighting system and energy-saving renovation of fresh air control system, etc.The rst solar power generation project was installed and put into use at the Fushan Xiaoqiao branch o?ce for dailyoperation, which is expected to generate 25,000 kWh of electricity annually and reduce carbon emissions by 6.80tons per year.
CSRC Bank vigorously promotes online service and management and paperless operation at any time and place, inorder to achieve a green, low-carbon, and shared o?ce mode.
Zero Carbon Outlet Pilot Construction
Paperless O?ceDataUnit of Measure
Total gasoline consumption by owned vehicles608,831.90 LTotal gas consumption123,752m
Total electricity consumption31,104,679kWhTotal water consumption174,663tAmount of paper saved by paperless billing2.4tTotal GHG emissions (Scope I + Scope II)19,758.01tCO
eTotal energy consumption4,641.31 tce
CSRC Bank continues to strengthen its own environmental construction by precisely regulating room temperature,using computers and water scientifically and disconnecting electricity in a timely manner, while innovating theconstruction of zero-carbon outlets and implementing paperless offices to save resources and reduce carbonemissions. In this reporting period, CSRC Bank mainly used gasoline, natural gas, electricity, water resources andpaper; the waste generated was mainly domestic and o?ce waste, which was handed over to the municipality fordisposal. For the equipment that needs to be disposed of at end of life, CSRC Bank handed over to the companywith e-waste disposal qualication and led on the website of the government's Environmental Protection Bureau toensure the harmless disposal of e-waste and minimize the impact on the environment.
Adhering to Green Operation
The Bank strictly abides by the relevant provisions of the Labor Law and the Labor Contract Law, which clearlystipulate the content of working hours, rest and leave, labor protection and working conditions, prohibit the use ofchild labor, prohibit gender discrimination, equal rights and equal pay for men and women, prevent any form of forcedor compulsory labor of employees, protect the legitimate rights and interests of employees, and prevent any form offorced or compulsory labor of employees and protect the legitimate rights and interests of employees.In the reporting period, CSRC Bank has 6,849 employees in service, 694 new employees, accounting for about
10.13%. 638 employees are in the middle and senior management, accounting for about 9.32%. The ratio of men to
women in the bank was 1:1.15, and the ratio of men to women in middle and senior management was 1.44:1.
CSRC Bank attaches great importance to the value of talents, deeply implements the strategic goal of "TalentDevelopment". We have established a sound multi-channel growth incentive mechanism and built a comprehensiveand powerful talent development system. In addition, we continuously improve the dual-path promotion mechanism ofmanagement and professional, and promote the construction of talent team.
Talent Training Plan for Middle-Level Positions
Talent Training Plan for Deputy and AssistantPositions
Talent Training Plan for Middle-LevelReserve Talents
Talent Training Plan for FunctionalDepartment Professionals
Talent Training Plan for Business LineProfessionalsCSRC Bank strictly abides by the requirements of the Trade Union Law of the People's Republic of China and hasestablished a comprehensive Labor Union to promote democratic management and supervision of the bank. At thesame time, CSRC Bank has established a Workers' Congress system, which are held regularly to provide an e?ectiveway for employees to participate in the management and major decisions of the company, to study and considermajor matters of immediate interest to employees, and to enhance employee communication. Sta? representativesupervisors are elected through the bank-wide sta? representative conference, in order to promote the improvementof corporate governance.In the reporting period, the 6th Workers' (Labor Union Members) Congress was held to consider the report on theperformance of the staff supervisors in 2021, and voted on and approved 7 motions, including the Proposal onRevision of the Corporate Pension Plan, the Proposal on Revision of the Management Measures for Employee TermSalaries, and the Proposal on Revision of the Management Measures for Demerit Points for Employee Violations,etc., to safeguard the legitimate rights and interests of employees.
CSRC Bank pursues the talent concept of "All Rivers Run into the Sea, Employees First", protects the rights andinterests of employees according to the law. We aim to achieve the development of talents, cares about the work andlife balance of employees, and improve the value of employees.Protecting Employee Rights and Interests
Empowering Employee Development
Composition of CSRC Bank's Sta? Levels and Gender
"Hong Hu Flying Plan" Leadership Training System
"Kun Peng Flying Plan"Professional Training System
Caring for Employees
Female EmployeesFemale Middle and Senior Level ManagersMale EmployeesMale Middle and Senior Level Managers
41.40%
3.81%
49.64%
5.51%
9.32%
CSRC Bank carries out various forms of sta? training programs and creates a leadership training system called "HongHu Flying Plan" and a professional training system called "Kun Peng Flying Plan", in order to promote the constructionof a talent team in two dimensions. At the same time, CSRC Bank has been making e?orts both online and o?ine tocreate a strong learning atmosphere. Till now, we have held 633 training sessions and trained 146,683 people. Thenumber of hours per capita reached 66, exceeding the annual target of 30 hours per capita. We also launched the"Learning Team" selection activity and relied on the "Xiao Yan Academy" APP to spread out the learning map, createlearning atmosphere and stimulate learning enthusiasm, so as to empower personal growth and business expansion.
Employee Training
Ling FeiProject
Teng Fei Project
Qi Fei Project
Jiang Xin Project
Jiang Cheng Project
Jiang Cai Project
Talent Training Plan for Internal Trainers
In 2021, with the focus on becoming "Happy Bank", CSRC Bank will continue to focus on the health and welfare of itsemployees and enhance their sense of well-being.CSRC Bank puts the health of its employees in the first place and organizes regular health check-ups for allemployees every year, with the rate reaching 100%. For female employees, we have increased the number ofmedical check-ups such as gynecological and breast examinations, provided free radiation-protective clothing rentalto pregnant female employees, o?ered free yoga classes and other female employee care programs, and providedpsychological counseling services to promote the physical and mental health of female employees.During the COVID-19 pendemic period, CSRC Bank implemented pandemic prevention and control measures anddistributed 1.68 million masks, 500 thermometers, 2,300 bottles of 75% alcohol disinfectant, 1,200 bottles of handsanitizer, etc. We also used separate tables for dining in the cafeteria to avoid crowding. The customer waiting areaof the branch is well ventilated and dispersed, disinfected, guided by a limited number of people, and protected byinternal security. A pandemic prevention and control reporting system is established to e?ectively protect the health ofemployees.
CSRC Bank attaches importance to creating a healthy and comfortable working environment, providing employeeswith convenient service facilities such as restaurants, cafe and bakeries, and regularly inspecting workplace securityand fire safety on site. CSRC Bank provides free cleaning of work clothes and communication allowance foremployees, and vehicle allowance according to the sta? car allowance management. In addition, to prepare for thesummer heat and winter cold, we issue cold drinks and high temperature subsidies and summer/winter supplies to allemployees.
Caring for Employees' Life
CSRC Bank offers a one-year"Xin Yan Project" training programtailored for new employees. Theprogram implements a combinationof "in-class and out-of-class","lecturing + sharing + practicing +passing" training mode. The programprovides a two-way feedback andimmersion training mode to facilitatestudents' role transformation froma "campus person" to a "banker"and lay a solid foundation for theirfuture development. In the reportingperiod, the "Xin Yan Project" trainingprogram was conducted in 3sessions, training 178 people.
"Xin Yan Project" Training Program
New employee orientation
CSRC Bank implements a dual-path promotion mechanism for management and professional paths. Supplementedby a series of training systems, our promotion mechanism aims to tap and cultivate key talents and continuouslypromote the construction of talent team.
Management Path:
We optimize the cadre and bank-wide ranking system, adjust various ranking standards, improvethe promotion range and promotion rules for each position, and formulate the rules for employee points. And wecontinue to promote the "Flying Plan", carry out the third quarter of the "Flying Plan" sta? inventory, and quickly identifyoutstanding employees under the age of 32 for training, activating the strength of young reserve cadres.Professional Path:
In terms of professional talent team building, the "Crafting Talent Plan" has been implemented ona regular basis, and so far 374 reserve talents of di?erent levels, lines and positions at the grassroots level have beenupdated, fully accelerating the pace of professional team building.
Employee Promotion
New Employee
Experienced(Junior)
Management and ProfessionalPromotion Mechanism
Alcohol Disinfectants
CafeEmployee Cafeteria
Medical Masks
ManagementPath
Professional
Path
Base-LevelManager
Specialist(Intermediate)
Middle-Level
Manager
Specialist
(Senior)
Senior Manager
Professional
Case
CSRC Bank cares for employees' families by providing their children with a nine-year compulsory education pre-primary tuition supplement and reimbursing their children's medical expenses for pediatric medical insurance premiumsin accordance with regulations. On the basis of participating in basic pension insurance, CSRC Bank has establishedan enterprise annuity plan to guarantee the level of treatment for the employees after retirement.CSRC Bank pays attention to the work-life balance of its employees and enriches their spare time. The Workers'Congress leads the associations to set up sports, talent, life service and knowledge and skills departments andorganizes activities on a regular basis. We organized more than 1,300 activities of various associations throughoutthe year, with more than 12,000 participants. We have launched activities such as book drifting, fellowship run andpsychology professional assessment, held the "Feiyan Cup" Guan Dan Poker Game, o?ered tness exercises, Pilatesand resistance equipment courses, carried out farming practice and knowledge popularization activities, and launchedoutdoor yoga, aerial yoga and parent-child yoga courses to enrich employees' lives.
CSRC Bank enriched the training forms of employees to enhance their knowledge and ability of consumer protection,and organized 11 consumer protection courses such as "Illegal Fund Raising Prevention Strategies", with more than12,000 participants. Through learning points competition, employees were guided to actively participate in "Anti-WeChat Group Fraud" and other nancial knowledge courses, with over 21,000 participants. 98 regulatory cases andrisk tips such as "Personal Information Security Protection" were released. The company also launched the "I have atrick" micro-case self-creation course competition, invited public security anti-fraud experts to hold on-site training, andcarried out the compliance theme activity of "understand the rules, be fearful, and keep the bottom line" to continuouslystrengthen the awareness of compliance with the law and build a rm compliance education defense line.The Bank has been carrying out various forms of public education activities, creating online and offline educationbrands, organizing institutions to carry out "3.15" Financial Consumers' Rights Day, "Popularize nancial knowledgeand guard the 'money bag'" and other special publicity activities for more than 700 times, and placing more than69,000 copies of publicity folders. We publish promotional tweets through online channels such as WeChat o?cialaccount, mini banking program on WeChat and o?cial website, and carry out activities such as prize-winning quizzesand knowledge quizzes. We put public information on consumer protection in nancial service outlets and branch hallsthrough exhibition frames, windows, streaming media and LED screens. We insist on carrying out public educationactivities on a regular basis, and have won many awards or commendations such as the "Suzhou Youth FinancialEnlightenment Academy" and the Advanced Group for Financial Knowledge Promotion, demonstrating CSRC Bank'sgood image of protecting consumer rights and interests and fullling its social responsibilities.
Financial Education
Employee gym class
"Telecommunication Fraud Prevention and SecurityKnowledge Presentation" seminar at Changshucommunity college for seniors
"3·15" consumer rights protection education andpromotion week
Financial knowledge live broadcast of "Watch Out for Money Laundering Traps"
We organized more than1,300
activities of variousassociations throughout the year
with more than12,000
participants
CSRC Bank always integrates the social responsibility into its development, pays close attention to the practicalneeds of its communities and disadvantaged groups, and actively participates in social welfare undertakings. Wehave continued to carry out public charity activities such as donating to schools, helping doctors and the poor indisadvantaged areas. In 2021, we donated 1,100,800 RMB to poor college students, donated facilities with a totalvalue of 1,308,700 RMB, and helped sell agricultural products for 3,967,000 RMB.
Social Welfare
CSRC Bank initiated the establishment of the Changshu Charity Foundation CSRC Bank Branch in September 2012and established the CSRC Bank Charity Foundation in October 2016 as a separate entity from the Changshu CharityFoundation. Our Charity Foundation is composed with a ve-member board of directors, a supervisor and a full-timeSecretary-General. During the reporting period, the Charity Foundation strictly complied with the requirements of theCharity Law of the People's Republic of China to operate in a standardized manner, actively disseminated the conceptof charity and scientifically planned relief projects in accordance with the duties and annual work of CSRC BankCharity Foundation as conferred by the Constitution of the Charity Foundation. By the end of 2021, the CSRC CharityFoundation had donated nearly 20 million RMB in property and materials.
Charity Foundation
Since 2019, CSRC Bank has organized and carried out the Feiyan Scholarship Program , which is atargeted poverty alleviation student support program. In 2021, we completed the scholarship support for95 local underprivileged college students in Changshu, with a total support for 279 college students anda total donation of 2.23 million RMB cumulatively.
Donation to Schools
CSRC Bank's Charity Foundation funded 84,100 RMB to support 22 teachers and students from LingtaiMiddle School in Pingliang City, Gansu Province to go out of the rural mountain areas and conduct studytours to coastal cities in economically developed areas. The study team visited and studied modernagricultural bases, modern industrial enterprises, Changshu Middle School in Jiangsu Province, CSRCBank headquarters, Shajiabang Red Education Base, Shanghai, etc.
We donated 494,200 RMB to build a 100kW distributed power generation system for Jiangyi MiddleSchool in Yuanmou County, Chuxiong Yi Autonomous Prefecture, Yunnan. After a site visit, theCharity Foundation adopted the "blood-making" donation model for the rst time to fund a solar powergeneration system for Jiangyi Middle School in order to fundamentally solve the school's electricity,heating and environmental problems. The project is designed to last for 25 years. The savings on theoriginal electricity bill and the annual increase in revenue can be used to purchase additional teachingequipments and improve the campus environment.
Feiyan Scholarship Program
"Blood-making" Type of Study Aid Projects
"Beyond the Mountain" Study and Research Activity
In 2021,we donated1,100,800
donated facilities with atotal value of
helped sell agriculturalproducts for1,308,7003,967,000
RMBRMB
"Beyond the Mountain" study and research activity
to poor college students
RMB
Our Charity Foundation supports underprivileged students in local schools year-round. According tothe charity plan determined at the beginning of the year, the Charity Foundation has provided a total of60,000 RMB in grants to 30 underprivileged students at Changshu University of Technology. In addition,we have continued to support the activities of the "Li Jin Children's Palace" and increased its supportfor students' moral education, contributing 39,500 RMB for Changshu City Sunshine School moral bankpoints exchange.
The charity visited the special education school in Zigui County, Yichang City, Hubei Province, andplanned to contribute 200,000 RMB to purchase rehabilitation equipment and set up a titled rehabilitationroom in the school. The charity has been in contact with Xingfu Village Bank in Dangyang, Changyang,Yiling and Enshizhou in Yichang to reserve local school projects.
Our Charity Foundation joined the "Heart Bless Project - Qinghai", a public welfare medical project inQinghai supported by the Jiangsu Provincial Government. The project is implemented by the SecondHospital of Nanjing Medical University, which supports the surgery and rehabilitation of local children withcongenital heart disease. Our Charity Foundation visited the project site, Hainan Tibetan AutonomousPrefecture People's Hospital in Qinghai Province, participated in discussions, expert screening andtreatment plan determination, donated 50,000 RMB for the surgery and treatment of local children,and contributed 100,000 RMB to purchase supplies for the medical and nursing sta? of Hainan TibetanAutonomous Prefecture People's Hospital in Qinghai Province. During the 14th Five-Year Plan period,our Charity Foundation plans to donate 100,000 RMB per year to participate in the "Heart Bless Project -Qinghai" project.
Based on the meeting minutes signed between the municipal government, Xinzhuang town governmentand CSRC Bank, our Charity Foundation signed a donation agreement with Xinzhuang Town CharityAssociation and donated 300,000 RMB for the renovation of village public welfare infrastructure suchas cultural and educational bulletin boards, rest promenade, leisure and exercise equipment, outdoorpeople's stage, parking lot pavement and supporting greenery in Tandang Village, Xinzhuang Town,Changshu.According to the request of the Municipal People's Congress and CSRC Bank's negotiation on helpingprojects, our Charity Foundation donated 250,000 RMB to assist in the construction of the fence, toilets,septic tanks and school gate of Heishe Primary School under Xinmin Town Center School in Liupanshui,Guizhou, which improved the campus environment.The Charity Foundation, together with Jiangchuan Xingfu Village Bank, donated 11 sets of bar cabinetsand corner bookcases, 10 sets of desktops, 1 test paper printer and 1 copier to Anhua Yi TownshipCentral Primary School in Jiangchuan District, Yuxi City, Yunnan, to improve teaching facilities. Thedonation amounted to 91,820 RMB. In cooperation with Enshi Xingfu Village Bank, we donated 80 setsof desks and chairs, 12 beds and a campus broadcasting system to Jizidu Village Primary School inBaiyangping Town, Enshi City, with a donation of 43,480 RMB.
Year-round Study Aid Projects
Financial aid for educational reserve project
Medical Support in Disadvantaged Regions
Help by Joining Hands with Governments
Donation of teaching facilities to improve teaching environment"Li Jin Children's Palace"
"Heart Bless Project"— treating the child
Academic building and Playground of Heishe Primary School – after construction
"Heart Bless Project"— treating the child
CSRC Bank has continued to strengthen the construction of volunteering team and issued a number of documents,such as Organizational Management System of Volunteer Association, Activity Management System of VolunteerAssociation and Material Receipt Management System of Volunteer Association, which further standardized the day-to-day operation and management of our Volunteer Association. The total number of registered volunteers of CSRCBank Volunteer Association reached 1,657. In 2021, more than 400 volunteering activities were initiated, 2,000 peoplewere organized to participate, and the total service hours exceeded 16,000.In Changshu, our Volunteer Association relies on 109 outlets and 174 inclusive financial service sites in allcommunities and towns of Changshu to build a "ve-minute" volunteer service network. In 2021, during the criticalperiod of pendemic prevention and control, the Volunteer Association and the "Xing Fu Village Special Duty –Feiyan Commissioner", actively coordinated with the pendemic prevention and control work in each town and village(community), visiting over 50,000 households, pre-registering more than 60,000 people, and volunteering more than16 hours per person. In addition, the volunteer association cooperates with CSRC Bank Charity Foundation to providevarious volunteer activities for students who have been donated and guide them to actively give back to the society,with a total of 279 services. At the same time, the Volunteer Association also extends the advanced experienceof Changshu to other cities by establishing off-site branches in Suzhou, Wuxi, Nantong, Zhenjiang, Yancheng,Yangzhou, Taizhou. Through this o?-site synergy, the Volunteer Association has built a two-tier organization networkbased on Changshu and radiating to the whole Jiangsu province.
During the spread of the COVID-19 pandemic, in response to the damage caused by the pandemic to enterprisesand people's livelihood, CSRC Bank innovated and launched inclusive products and special credit funds such aspandemic resumption loans to help enterprises resume work and production smoothly and maintain social andeconomic stability. In 2021, we provided special credit funds to ght against the pandemic and provided special creditfunds of 11.747 billion RMB, which e?ectively benet local enterprises and people's livelihood.
During the oods in Henan, we launched the Home Reconstruction Loan for farmers and individual entrepreneurs a?ectedby the disaster to help them rebuild and resume production and life after the disaster. By the end of 2021, 26 HomeReconstruction Loans with preferential interest rates had been issued, with a total loan amount of 15,450,000 RMB.
Volunteering ServicesFighting against the COVID-19 Pandemic
Support for Henan Flood
The "Star Loan" is an innovative online microfinancecredit product launched by CSRC Bank during theCOVID-19 pandemic prevention and control period,with a loan amount of 10,000 to 500,000 RMB and amaximum loan term of 12 months. The product is apurely online product on our mobile banking. It adoptsthe whitelist pre-award model of our mortgage loyalcustomers and takes the traditional o?ine investigationprocess online. Customers can operate the wholeprocess online using mobile banking, and the creditline can be issued within 5 minutes after submittingthe application. They can withdraw and repay theloan online on their own, which greatly improves thee?ciency of micronance services during the pandemicperiod and the resumption of work and production.In 2021, we upgraded the original "Star Loan" creditproduct to "Star Loan 2.0", which further expands theapplicable group of the "Star Loan" credit product. Weinclude our credit guarantee customers as our targetcustomers. By the end of 2021, the loan balance of"Star Loan" was 2.012 billion RMB and the number ofhouseholds was 10,500.
Innovating COVID-19 pandemic credit products to help enterprises withthe resumption of work and production
"Star Loan 2.0"
Appointment Ceremony of the Cadres
Case
Supply chainmanagement
Total number of suppliers for centralized procurement245PCSNumber of suppliers that passed environmental and social audits171PCSProducts andServices
E?ective complaint handling rate100%Complaint handling satisfaction rate98%
Community public
welfare
Total public welfare investment672.5110,000 yuanUniversity students scholarship donation110.0810,000 yuanTotal value of the donated facility130.8710,000 yuanSupporting the sale of agricultural products396.7010,000 yuan
Fighting COVID-19
Special credit funds for ghting COVID-1918.06100 million yuanSpecial credit funds for resumption of work and production117.47100 million yuanProducts launched to help resume work and production16PCS
Employee responsibility
Total number of employees6,849peopleNumber of employees byemployment type
Managements638peopleEmployees5,912peopleDispatched employees299peopleNumber of employees by gender
Male employees3,188peopleFemale employees3,661peopleNumber of employees by agegroup
Under 30 years old3,478people31-50 years old3,136peopleAbove 50 years old235people
Key Performance Data
IndicatorsDataUnits
Services for inclusive
nance
Total loans1,627.97100 million yuanThe total number of loan households
38.9410,000 households
Personal business loan
648.66100 million yuan
Number of personal business loan households
18.9510,000 households
Allocation of community and administrative villageinstitutions (Changshu)
341PCSFamily information ling
167.4510,000 people
Family covered by family information ling
84.910,000 households
Services for ruralvitalization
Agriculture-related loans1,151.19100 million yuanVillage bank31PCSVillage bank service outlets168PCSInclusive nancial service outlet238PCSLight outlets95PCSServing rural settlement account
40.8710,000 households
Re-loan for supporting agriculture and small and microenterprises
52100 million yuan
Environmentalmanagement
Direct greenhouse gas emissions1,601.81tCO
eIndirect greenhouse gas emissions18,156.20tCO
eTotal gasoline consumption by owned vehicles608,831.90LTotal gas consumption123,752m
Total electricity consumption31,104,679kWhTotal energy consumption4,641.31tceTotal water consumption174,663TonsAmount of paper saved by paperless billing
2.4Tons
IndicatorsDataUnits
Number of employees bygeographical region
China mainland6,849peopleAbroad0peopleHong Kong, Macao and Taiwan0peopleWork related fatalities0peoplePercentage of employees trainedby gender
Male employees46.55%Female employees53.45%Percentage of employees trainedby employee category
Senior management1.07%Middle management8.25%Junior employees90.68%Total hours of training per person,by gender
Male employees65.66hoursFemale employees66.49hoursTotal hours of training per person,by employee category
Senior management34.54hoursMiddle management67.08hoursJunior employees66.38hours
ESG Indicator IndexContents
Recommendations ofdisclosure of the SSE
GRI Standards
About This Report
102-1, 102-50, 102-52,102-53Executive's Statement102-14
About Us
Company Culture102-16业务布局
102-2, 102-4, 102-6,102-7Our Achievements
CorporateGovernance
Corporate Governance SystemDevelopment
Guidelines Article 34, 36: Paragraphs 1, 4;Guidelines Article 37, 38, 39: Paragraphs 1, 2,3;Guidelines Article 40, 41: Paragraph 1, 2
102-18Investor Communication102-21Systematic Risk Prevention102-15Party-Led Development102-18Business Ethics and ComplianceNotice Articles 1, 2 205-1, 205-2, 205-3Responsible Sourcing102-9
ESG Management
Responsibility Management102-14, 102-16, 102-20Communication with Stakeholders102-18, 102-40, 102-43Identication of Material Issues102-42, 102-47, 102-44UN Sustainable Development Goals203-2, 413-1Adhere to inclusivenavigation, focuson urban and ruraldevelopment
Serving Rural Revitalization201-1, 203-1Support the Development of Microand Small Businesses
201-1Deepen Financial Benets for thePeople
201-1
Contents
Recommendations ofdisclosure of the SSE
GRI Standards
Explore the power oftechnology to buildcaring services
Drive Technology and BusinessIntegrationActivating the Potential ofScience and TechnologyEnhance Customer Experience418, 416Safeguard Information Securityand User Privacy
Addressing ClimateChange, Building aGreen Bank
Green Finance Development
Notice Articles 1, 3; Guidelines Article 3: paragraphs1, 2, 3, 5, 9; Guidelines Article 4: Paragraphs 2
201-2Adhering to Green Operation
Notication 3, 5: Paragraph 2; guideline 4:
paragraphs 2
302-4, 305-4CreatingFeiyan Culture,Inheriting SocialResponsibilities
Caring for Employees
Guidelines Article 25: Paragraph 1,2,3,4,5; NoticeArticles 2, 5: Paragraph 1,3 ; Guidelines Article 4:
Paragraphs 1,3
102-8, 401-2, 404-2,
403-1, 403-5, 403-6,
403-7, 403-9Financial Education413-1Social WelfareNotice Articles 28, 29203-2, 413-1Key Performance DataGuidelines Article 25: Paragraph 5ESG Indicator Index102-55Reader's Feedback Form
Reader's Feedback Form
Dear reader,Hello!Thank you very much for reading this report during your busy schedule. We look forward to your comments and suggestions onthe report and our work. You can send the completed questionnaire through mail or email after scanning. Thank you!Address: 58 New Century Avenue, Changshu City, Jiangsu ProvinceE-mail: 601128@csrcbank.comYou can also complete the online questionnaire by scanning the QR code below:
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