稳健经营客户至上绿色发展以人为本回馈社会展望未来
北京北辰实业股份有限公司欣然发布第14份《企业社会责任报告》暨第6份《环境、社会及管治报告》。本公司董事会及全体董事保证本报告内容不存在任何虚假记载、误导性陈述或重大遗漏，并对其内容的真实性、准确性和完整性承担个别及连带责任。本报告旨在向各利益相关方展示与本公司可持续发展相关的环境及社会议题内容，以便各利益相关方更好地了解本公司可持续发展的理念、行动及相关绩效等。本报告以简体中文及英文双语进行编制，如有任何字面歧义，请以简体中文版本为准。
报告说明
当董事会厘定有关环境、社会及管治事宜会对投资者及其他利益相关方产生重要影响时，发行人就应作出汇报。
有关历史数据的关键绩效指标须可予计量。发行人应订下减少个别影响的目标（可以是实际数字或方向性、前瞻性的声明）。这样，环境、社会及管治政策及管理系统的效益可被评估及验证。量化资料应附带说明，阐述其目的及影响，并在适当的情况下提供比较数据。
本公司已在“综合绩效表现”中提供了有关汇报的排放量╱能源耗用所用的标准、方法、假设及计算工具的资料。本报告中已计量历史数据的关键绩效指标。本公司已定下减少个别影响的目标，包含实际数字或方向性、前瞻性的声明。
发行人应使用一致的披露统计方法，令环境、社会及管治数据日后可作有意义的比较。发行人应在报告中披露统计方法或关键绩效指标的变更（如有）或任何其他影响有意义比较的相关因素。
本公司所采用的数据统计方法以及关键绩效指标与去年所采用的方法一致。
重要性
汇报原则本公司的原则应用
本公司的原则应用量化
一致性
除非特殊说明，本报告主要描述2021年1月1日至2021年12月31日期间，本公司在环境、社会及管治工作方面的具体政策与表现。由于涉及连续性及可比性，本报告中部分信息内容将根据需要做适当延伸。
北辰实业的ESG管治架构主要由董事会、董事会秘书、董事会工作部ESG专责人员构成。
1) 董事会主要负责审议本公司ESG方针与策略，解释相关事宜与本公司业务的联系，审批ESG报告；
2) 董事会秘书负责对ESG报告进行审阅，并向董事会进行汇报；
3) ESG专责人员通过数据及资料收集对ESG相关事宜的开展情况进行了解，撰写工作报告。
报告时间范围与周期
董事会声明本报告以重要性为原则界定组织范围。除非特殊说明，本报告所涉及的实质性内容均源自北京北辰实业股份有限公司及旗下分公司及子公司。环境关键绩效指标范围仅包括本公司京内持有型物业，社会关键绩效指标范围包括北京北辰实业股份有限公司及旗下分公司及子公司。
报告组织范围
本报告的编制遵循上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》，以及香港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》。本报告遵循《环境、社会及管治报告指引》有关“重要性”、“量化”、“平衡”、“一致性”汇报原则。请参阅下表以了解本公司如何应用该等汇报原则以准备本报告。
本报告披露内容符合上海证券交易所发布的《上海证券交易所上市公司环境信息披露指引》的信息披露要求，以及香
港联合交易所有限公司发布的《香港联合交易所有限公司证券上市规则》附录二十七《环境、社会及管治报告指引》
有关“强制披露规定”和“不遵守就解释”的ESG信息披露要求。本报告于2022年3月获ESG专责人员确认，并
经由董事会批准。
本报告分为在线版本和印刷版本两种，在线版本可在本公司网站、上海证券交易所、香港交易及结算所有限公司
披露易网站查阅和下载。若您期望索取纸质版报告，或者对本报告有任何疑问、评论或反馈，欢迎发送邮件至
northstar@beijingns.com.cn与本公司联系。
报告准则
确认与审批
报告获取与反馈
于编制本报告期间，本公司在专业咨询机构协助下，进行了重要性议题评估，以识别对北辰实业及其主要利益相关方而言至关重要的议题。其后，重大议题的相关资料已被收集并针对性地于本报告中作出披露。另外，本公司的董事会已经知悉重要性议题评估的结果，并且批准了本报告。
汇报原则
未来，北辰实业将参照《环境、社会及管治报告指引》中的要求，优化ESG管治架构，完善董事会职责，不断提
升ESG管治能力。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
在本报告内，除文义另有所指外，下列词汇应具有以下含义：2021年是“十四五”时期的开局之年，是中国共产党建党100周年，也是北辰实业坚守社会责任初心，在履行经济责任、
推进乡村振兴、探索碳中和目标发展路径上持续创造价值的一年。2021年，面对新冠疫情反复带来的挑战，北辰实业强化攻坚克难的思想觉悟，履行安全生产责任，积极推进复工复产，本年度实现营业收入人民币2,209,429.6万元，同比上升 22.77%；实现除税前利润人民币158,121.4万元，同比上升4.54%。2021年，北辰实业携手分公司及子公司高质量完成冬奥会筹备工作，为2021年中国国际服务贸易交易会、第二届联合国全球可持续交通大会、中国人民政治协商会议北京市第十三届委员会第四次会议等国家级、综合型、国际化展览展示和论坛会议活动保驾护航，再次向世界诠释“中国服务”风采。2021年，北辰实业积极贯彻习近平生态文明思想、关于碳达峰碳中和的重要指示精神，努力探索绿色低碳环保发展之路，顺利完成年度碳排放权履约工作，以实际行动助力企业低碳发展。2021 年，北辰实业深刻理解走中国特色社会主义乡村振兴道路在“十四五”时期的重要性，通过产业帮扶、就业帮扶、消费帮扶、公益帮扶，为农业农村发展注入活力，为推进乡村振兴战略贡献北辰力量。2021年，北辰实业坚持“忠诚担当，同创共美”的核心价值观，不断向社会弱势群体传递爱心，积极开展孤贫重症儿童救助工作，连续第九年向北京春苗慈善基金会提供95万元医疗救助金，累计帮助近400名困境重症儿童。展望未来，北辰实业将牢记国企使命担当，坚定不移地贯彻创新发展理念，坚持稳中求进工作总基调，力争创建国际一流的会展品牌企业和国内领先的复合地产品牌企业，为实现经济行稳致远、社会安定和谐，全面建设社会主义现代化国家贡献北辰力量！
“北辰实业”、“本公司”、“北辰”北京北辰实业股份有限公司“北辰集团”北京北辰实业集团有限责任公司“ESG”环境、社会及管治“本报告”本公司《2021年度环境、社会及管治报告》“报告期”、“本年度”2021年1月1日至2021年12月31日“市国资委”北京市人民政府国有资产监督管理委员会“市委”中国共产党北京市委员会“市政府”北京市人民政府“服贸会”中国国际服务贸易交易会“京内持有型物业”本公司在北京约120万平方米持有型物业“北辰信诚物业”本公司北京北辰信诚物业管理有限责任公司“公寓公司”本公司公寓经营管理分公司“公设公司”本公司公用设施管理分公司“写字楼公司”本公司写字楼经营管理分公司“首都会展集团”本公司首都会展（集团）有限公司“北辰地产”本公司北京北辰地产集团有限公司“国会主体”本公司国家会议中心主体建筑“国会酒店”本公司国家会议中心酒店“五洲皇冠”、“五洲皇冠国际酒店”本公司北京北辰五洲皇冠国际酒店“北京五洲大酒店”本公司北京五洲大酒店“国际会议中心”、“五洲·会议中心”本公司北京国际会议中心“北京五洲大酒店”本公司北京北辰洲际酒店“五险一金”养老保险、医疗保险、失业保险、工伤保险和生育保险及住房公积金“国家双碳目标”习近平总书记在第七十五届联合国大会一般性辩论上宣布 “中国将提
高国家自主贡献力度，采取更加有力的政策和措施，二氧化碳排放力争于2030年前达到峰值，努力争取2060年前实现碳中和”的目标。“新冠疫情”、“疫情”新型冠状病毒肺炎疫情“IHG”洲际酒店集团“InterContinental Hotels Group PLC”“HACCP”危害分析关键控制点“Hazard Analysis Critical Control Point”“EBMS”会展运营管理系统“Event Business Management System”
释义卷首语
稳健经营客户至上绿色发展以人为本回馈社会展望未来
在做优做强持有型物业的同时，公司以旗下首都会展（集团）有限公司为依托，大力整合会展业务资源，不断强化会展产业新业务、新技术的外延扩张，探索发展包括会展场馆运营管理、展会主办承办及配套服务、会展教育咨询服务、高端国务政务活动保障服务等业务，不断创新会展轻资产运营模式，助推公司高质量发展。公司秉承追求股东价值最大化的原则和“服务国际交往，铸造理想空间”的使命，不断致力于打造国际一流的会展品牌企业和国内领先的复合地产品牌企业。
国际一流的会展品牌企业
国内领先的复合地产品牌企业
服务国际交往筑造理想空间
回报股东奉献社会珍惜员工
忠诚担当同创共美
核心理念
企业愿景
企业宗旨
企业使命
核心价值观
公司概览
北京北辰实业股份有限公司于一九九七年四月二日由北京北辰实业集团有限责任公司独家发起设立，同年五月在香港联合交易所挂牌上市。二零零六年十月在上海证券交易所成功发行A股并上市。
历经二十余年发展，公司主营业务包括发展物业、会展及投资物业（含酒店）。发展物业以立足北京、拓展京外为方针，近年来持续推进区域深耕和新城市拓展，逐步形成多区域多层级的全国规模化发展布局，构建了涵盖住宅、公寓、别墅、写字楼、商业在内的多元化、多档次的物业开发体系。截至报告期末，发展物业项目已进入北京、广州、长沙、武汉、杭州、成都、苏州、南京、廊坊、合肥、宁波、重庆、无锡、海口、眉山等15个城市，开发规模不断提升。投资物业以会展为龙头，积极带动酒店、写字楼、公寓等业态协同发展。公司持有并运营的投资物业包括位于北京亚奥核心区的国家会议中心、北京国际会议中心、北辰洲际酒店、五洲皇冠国际酒店、北京五洲大酒店、国家会议中心大酒店、北辰世纪中心、汇宾大厦、汇欣大厦、北辰时代大厦、北辰汇园酒店公寓以及位于长沙的北辰洲际酒店、长沙北辰国际会议中心等，总面积逾128万平方米。
公司简介
截至报告期末公司注册总股本
万股
336,702其中A股占总股本
万股
266,000
79.002%
占总股本其中H股
万股
20.998%
70,702
稳健经营客户至上绿色发展以人为本回馈社会展望未来
北辰实业坚持沿着国际化、品牌化、专业化发展之路前进，力争成为行业标杆。多年来本公司凭借良好的品牌形象，卓越的战略管理、优秀的运营团队、首善一流的服务标准，在多个领域获得社会各界给予的高度认可。2021年度北京北辰实业股份有限公司及旗下分公司及子公司/项目所获部分奖项与荣誉：
企业荣誉
奖项与荣誉名称获奖时间获奖公司/项目授予单位
北辰实业
2021中国房地产开发企业500强-74名2021.03
北辰实业
中国房地产业协会2021中国房地产开发企业综合发展10强2021.03中国房地产业协会
2021中国房地产百强企业-62名2021.03中国房地产Top10研究组
2021中国房地产百强之星2021.03中国房地产Top10研究组2021沪深上市房地产公司
投资价值Top10
2021.05中国房地产Top10研究组2021沪深上市房地产公司财富创造能力Top10
2021.05中国房地产Top10研究组2021值得资本市场关注的房地产公司2021.05中国房地产Top10研究组2021中国房地产ESG发展优秀企业2021.05中国房地产Top10研究组中国地产风尚大奖-2021中国房地产年度影响力综合运营商
2021.09观点指数研究院（连续三年）2021中国房地产综合开发专业领先品牌价值TOP10?复合地产
2021.09
中国房地产Top10研究组（连续十五年）2021年度ESG卓越企业2021.12
新地产财经传媒（连续三年）2021十大责任国企2021.12北京晚报2020年度重点用能单位节能目标责任考评“优秀”等级
2021.12
北京市和朝阳区发改委（连续十年）
首都会展集团
中国最佳卓越服务酒店2021.01
北辰洲际酒店
美丽中国酒店业领袖峰会暨金橄榄奖中国百强MICE酒店2021.06
《China TOP100 BestMICE Hotel 》年度卓越服务酒店2021.11中国酒店风尚榜最佳卓越服务酒店
2021.12中国最佳酒店大奖 最佳业主代表酒店业年度最佳业主中国最佳会议酒店2021.12中国商务会奖旅游金椅子奖第三十四届北京市企业管理现代化创新成果“一等奖”
2021.01
国家会议中心
北京市企业管理现代化
创新成果评审委员会优秀党建协调委员会成员单位2021.06
中共北京市朝阳区委奥运村
街道工作委员会庆祝中国共产党成立100周年大会服务保障和广场活动筹备积极贡献奖
2021.07
庆祝大会服务保障和
广场活动指挥部2021年中国国际服务贸易交易会
发展潜力服务示范案例
2021.09
2021年中国国际服务
贸易交易会最佳餐厅酒店2021.01
北京北辰五洲皇冠国际酒
店
生活元素最佳商务酒店2021.03美团·酒店最具价值新锐品牌2021.04意游Enjoyable
北辰地产集团
长沙市安康杯优胜项目2021.01
长沙北辰房地产开发有限公司A3区
长沙市住房和城乡建设局北京市I类QC成果：
超高独立圆柱施工方法研究
2021.04北京市建筑业联合会北京市II类QC成果：
提高金属屋面TOP防水卷材合格率
2021.04北京市建筑业联合会北京市II类QC成果：
提升大面积混凝土地坪裂缝控制技术
2021.04北京市建筑业联合会中建协Ⅲ类QC成果：
超高独立圆柱施工方法研究
2021.04中国建筑业协会金标杯BIM大赛2021.05
全国智能建筑及居住区数字化标准
化技术委员会
北辰地产集团
商品楼建筑施工现场水泥残渣清洗装置专利2021.09
长沙北辰房地产开发有限公司A3区
国家知识产权局中国首届新基建杯智能建造优秀施工案例赛组三等奖
2021.09中国建筑材料流通协会2021“SMART BIM”智建BIM大赛2021.10
RICS 皇家特许测量师学会、GUAS 广东省城市建筑学会“优路杯”全国BIM技术大赛2021.11工业和信息化部人才交流中心
副会长单位2021.07
重庆城市中心
重庆市房协会第五届理事会北辰地产集团重庆城市中心理事单位2021.07重庆市房地产商会首都文明单位2021.01
北京北辰信诚物业管理有限责任公司
首都精神文明建设委员会成都市优质结构工程2021.10北辰·鹿鸣苑成都市住房和城乡建设局长沙市结构优良工程2021.10长沙滨辰置业有限公司长沙市建筑业协会
稳健经营客户至上绿色发展以人为本回馈社会展望未来
责任沟通利益相关方沟通
主要利益相关方沟通渠道
政府与监管机构·参加会议 ·定期汇报· 接受监督投资者及股东
·股东大会 ·公司网站投资者关系专栏 ·投资者关系热线 ·信息披露·投资者调研 ·上证e互动 ·投资者集体接待日 ·策略会客户·客户服务热线 ·客户满意度调查 ·社交媒体宣传员工·员工访谈 ·企业培训 ·员工活动 ·晋升渠道 供应商·电话访谈 ·现场考察 ·供应商大会媒体·新闻发布会 ·访谈公众·社区活动参与 ·慈善公益捐赠 ·乡村振兴 ·社交媒体宣传
是否已投资或将要投资北辰实业
是否对北辰实业的业务运营具有影响力
是否在北辰实业的业务产品及服务中占有利益或受到影响等
010302
北辰实业坚信企业的可持续发展需要凝聚利益相关方的共识。为此，本公司建立了丰富有效的利益相关方沟通渠道，深入了解各方对企业的需求与期望，以评估企业在可持续发展工作中需重点关注和解决的问题。北辰实业主要通过以下方面内容来判断本公司主要利益相关方：
2021年，本公司的主要利益相关方包括政府与监管机构、投资者及股东、客户、员工、供应商、媒体，以及公众等。为方便与各主要利益相关方进行有效交流，本公司设立并采用了多元沟通渠道，有效回应其诉求。
2021年，本公司委托专业的咨询机构，参照北辰实业历年重要性议题，基于自身的发展战略和业务特点，参考了重要的国际及国内环境、社会及管治信息披露指引，综合考虑行业发展趋势及国内外广泛关注的可持续发展议题，对重要性议题进行了分析和确认，如下列矩阵所示。本报告将着重围绕这些重要性议题进行可持续发展工作及绩效的汇报，以响应上述主要利益相关方的信息需求。
重要性议题评估
中度重要性低度重要性高度重要性
2021年北辰实业重要性议题矩阵
对北辰实业业务的重要性
对利益相关的重要性
标蓝色的议题为“高度重要性”议题，其余均为“中度重要性”议题
01 绿色办公与运营 02 绿色建筑 03 温室气体排放与管理04 固废排放与管理 05 废水排放与管理 06 废气排放与管理07 水资源使用及效益 08 能源使用及效益 09 材料使用及效益10 项目施工影响评估及相关缓解措施11 客户满意度 12 社区投资及参与 13 供应链管理14 员工待遇及晋升机制 15 保障服务质量 16 客户健康与安全17 劳工准则 18 员工职业发展与培训 19 员工职业健康与安全20 雇佣与员工福利21 反腐倡廉 22 财务表现及投资者利益 23 反不正当竞争24 企业信息披露 25 社会经济合规 26 利益相关方沟通
环境议题
社会议题
管治议题
稳健经营客户至上绿色发展以人为本回馈社会展望未来
稳健经营
（一）优化企业管治
（二）弘扬廉洁风尚
（三）完善供应商管理
（四）保护知识产权
（五）防疫筑牢安全保障
稳健经营客户至上绿色发展以人为本回馈社会展望未来
作为国内首家A+H股地产类上市公司，北辰实业始终坚持股东价值最大化的一贯原则，积极维护投资者及债权人合法权益，高度重视为合作伙伴创造共赢发展的空间，认真聆听各方意见与建议，赢得市场和投资者对北辰价值的认同。北辰实业依法履行信息披露义务，严格遵守《上海证券交易所股票上市规则》、《香港联合交易所有限公司证券上市规则》，以及本公司《公司章程》、《信息披露管理制度》等规定中对信息披露工作的要求。报告期内，通过接待境内外投资者调研、召开远程会议、开设公司网站投资者关系专栏，以及设置投资者热线电话等方式，与投资者及债权人进行全方位地互动与交流，充分维护投资者及债权人权益。
北辰实业深刻认识到科学化、系统化、规范化、专业化的管理有助于企业识别及防范市场风险，实现企业高效健康发展。因此，北辰实业致力于持续提升企业管理水平，报告期内，本公司董事、监事和高级管理人员按照上市地区的监管要求，通过参加课程培训、在线学习等方式，加强业务培训，不断提升履职能力。报告期内，本公司法人治理的实际状况符合《中华人民共和国公司法》、《上市公司治理准则》和中国证监会相关规定的要求。
优化企业管治
报告期内，北辰实业按照《公司章程》及《股东分红回报规划》规定的分红标准和程序完成了本公司2020年度利润分配，充分维护了本公司股东依法享有的资产收益等合法权益。经2020年年度股东大会审议通过，本公司2020年度利润分配方案以公司总股本3,367,020,000股为基数，每股派发现金红利0.030元人民币（含税）。该利润分配方案已实施完毕（其中，A股现金红利派发已于2021年7月2日完成，H股股息已于2021年7月23日派发 ），共计派发现金红利101,010,600元人民币，占本公司2020年度归属于上市公司普通股股东净利润的79.26%。报告期内，为维护北辰实业债权人的合法权益，本公司积极履行相关信息披露义务，保持有关公司债券及中期票据的付息情况的信息透明度。截至2021年12月31日，“20北辰01”、“14北辰02”、 “16北辰01”、及“19北辰F1”等公司债券、中期票据已按期足额兑付，本公司不存在未按期，未足额支付及应付未付本期公司债券及中期票据利息的情况。未来，本公司将结合主营业务发展，综合考虑政策环境、利率水平、资产负债结构等因素充分发挥“总部融资”模式的优势，在传统银行融资的基础上，搭建多元化融资平台，不断探索多种资本市场融资工具，通过公司债、中期票据等方式，不断优化本公司的资本结构和债务结构，为本公司可持续发展夯实基础，实现高质量发展。
回馈股东与债权人
稳健经营客户至上绿色发展以人为本回馈社会展望未来
为促进本公司经营发展，本公司扎实推进党风廉政建设工作，通过完善内部制度、优化反贪污举报程序以及开展相关培训等多个举措构建营造风清气正的发展环境。
为进一步推进资源节约型和环境友好型社会建设，引导和促进供应商积极履行环境与社会责任，打造负责任供应链，北辰实业制定了《供应商管理办法》、《采购招标管理规定》、《关于绿色、环保采购的相关规定要求》以及内部比选相关管理办法等内部政策，切实将可持续发展的理念融入供应商管理机制中。本公司在商业开发、业务流程管理上与供应商共同承担环境、社会责任风险，共享发展机会，共同识别和监测供应链中存在的风险与机会，并积极推行集约高效的业务服务采购策略，是本公司践行可持续发展的重要举措。北辰实业严格执行供应商准入及淘汰机制，依照相关制度以招标比选等方式对供应商进行资格审核，审核内容包括但不限于营业执照、资质等级、服务范围、银行资信、业绩水平、合作项目、信誉水平等，对不诚信的供应商实行黑名单制。对于已经建立合作关系的供应商，实施全方位的监督与查核，从根本解决供应链潜在问题或薄弱环节，避免其关联供应商涉及违法行为。截至2021年12月，与本公司建立了长期合作的供应商数量为1,562，均来自于内地地区，无港澳台或海外供应商。截至2021年12月
经本公司环境、社会风险筛选及管控的供应商数量为通过质量、职业健康安全、环境或能源管理等体系认证的供应商数量为
1,375
除此之外，本着低碳优先、绿色先行的发展理念，本公司严守供应链环保管理的每一环节，通过在供应商招标比选文件中明确相关环保要求的条款及服务内容，并注明优选能够提供相关环保资质认证证书的供应商，选择符合公司绿色环保要求的供应商，同时由需求部门及验收部门共同完成对供货及服务的监督，从而实现促进经济与环境保护并肩发展的双赢格局。
弘扬廉洁风尚完善供应商管理
2021年，北辰实业扎实推进党风廉政建设工作，持续提高各级党员领导干部拒腐防变能力，强化不敢腐、不能腐、不想腐的思想自觉和行动自觉，一体构建“三不”有效机制，开展了以“学百年建党史，做清廉北辰人”为主题的党风廉政建设宣传月活动，报告期内，共976人分批参观廉政教育基地，发放廉政教育类资料753份，警示教育光盘30份，推荐阅读廉政书目140本。此外， 公司召开了“以案为鉴、以案促改”警示教育大会，通过剖析典型案例，总结经验教训，不断增强抵御风险能力。本年度，公司召开警示大会16场，深度剖析26个廉政案例，1,898 人参加廉政知识测试，并以家书形式向各企业领导班子家属发放837份《致各级领导干部及家属的一封信》，介绍本公司全面从严治党和反腐败工作，携手党员干部家属用实际行动构筑反腐防腐、促廉倡廉的坚固家庭防线。北辰实业积极组织开展普法宣传活动，举办了 “律盾”法律人员培训班，进一步提升法律人员队伍的知识技能与专业素养，还组织开展了“美好生活民法典相伴”、“12·4”国家宪法日暨宪法宣传周等系列宣传活动，形成全员学法、尊法、守法、用法的良好氛围，积极培育具有北辰特色的企业法治文化。
在制度建设方面，本公司严格遵守《中华人民共和国刑法》等法律法规。为夯实监督第一职责，本公司编制了《北辰实业纪检监督工作手册》。作为细精准监督、靠前监督的重要指导，该手册明确了监督重点对象，细化了监督具体内容，列举了监督方式方法，将监督延伸到经营管理各层面，切实提升监督执纪的质量和效果，完善了本公司监督制度体系。在举报程序方面，北辰实业通过接收来信、来访、举报邮箱邮件、举报信箱收集信访举报情况，严格按照上级有关规定，全面加强公司信访举报工作，及时了解相关情况，实时跟进监督。此外，本公司通过信息化技术，搭建网络信访举报渠道，在OA平台设立信访举报窗口，构建“信、访、电、网、微信”五位一体的信访举报渠道，多种方式收集信访信息。同时，本公司规范信访台账管理，对所有信访统一编号，明确信访内容、办理方式、责任人和处置结果，实行动态化管理，确保对账销号记录清晰、准确无误。
信
举报渠道
访电网微信党风廉政建设宣传月活动
《关于绿色、环保采购的相关规定要求》中供应商的责任：
案例
报告期内，北辰实业的反贪污培训暂未包含本公司董事，但本公司董事严格遵守相关法律法规，未涉及贪污诉讼案件。未来本公司将逐步完善董事参与反贪污培训的机制。
北辰实业坚决抵制供应链中违反员工合法权利及人权的事件发生，及杜绝发生应当进行招标而未进行招标，或分解项目规避招标，以及在招标过程中弄虚作假、围标、串标、贿标等违反法律法规的行为。所有供应商选用程序均须合规合法。
1、积极学习绿色环保的相关知识，并有义务将相关知识传达到公司所有人员；
2、在同等条件下首选推荐通过环境标志产品认证、节能产品认证或者国家认可的其他认证的节能环保产品，
并在送货时将相关证明随同货物一并携带；
3、按时对物流车辆进行相关环保检测，不得使用高污染、高排放的运输车辆，并定期向采购部提供物流车
辆的环保监测合格的相关证明文件；
4、供应产品或原材料符合绿色包装的要求，不使用含有有毒、有害物质作为包装物材料，使用可循环使用、
可降解或者可以无害化处理的包装物，避免过度包装，在满足需求的前提下，尽量减少包装物的材料消耗。
1,562
与本公司建立了长期合作的供应商数量为
“以案为鉴、以案促改” 警示教育大会
稳健经营客户至上绿色发展以人为本回馈社会展望未来
北辰实业高度重视知识产权保护工作，将知识产权保护摆在更加突出的位置，并通过加强品牌管理制度建设、聘请知识产权顾问提供知识产权法律支持与服务，以及举办知识产权专题培训讲座等举措，努力提升公司知识产权管理水平。经过多年的努力和积累，本公司知识产权事业发展取得显著成效，知识产权管理制度体系逐步完善，商业秘密保护不断加强，商标、版权等知识产权注册登记数量大幅增加，知识产权保护效果、运用效益和影响力显著提升。
北辰实业研发的全国首套具有自主知识产权的场馆管理系统是基于北辰智慧会展平台的一项重要应用，是北辰实业信息基础设施的重要组成部分，未来可全面赋能会展场馆管理和输出管理工作，加强北辰实业在会展方面的核心竞争力。该系统采用“软件即服务”（SAAS）模式设计和部署，数据集中存储，采用标准化管理流程和数据结构，打破数据孤岛，有效积累会展数据，真正做到强总台、强后台、强管控，并辅助科学决策，为首都会展集团建设更智能化、智慧化的场馆服务提供有力的支撑。
保护知识产权防疫筑牢安全保障
2021年2月，春节假期刚刚结束之际，北辰实业领导班子成员前往北辰地产各城市中心项目开展现场调研，要求各城市中心提高政治站位，做好攻坚克难的思想准备，全力以赴推进各项目建设。有关人员迅速响应，大规模展开复工，分秒必争推进各项工程建设，切实履行安全质量职责，筑牢安全生产防线，加强安全巡查，强化危险源辨识、风险评价和控制等源头管理，全面排查整治安全质量隐患。此外，北辰地产有针对性地制定应急预案，落实应急队伍、应急物资和装备等资源，采取各种有力措施，积极营造安全、祥和的社会环境。
此外，北辰实业坚信员工的健康是稳健经营的基础。2021年，北辰实业积极推进新冠疫苗免疫接种工作，在全面掌握分公司及子公司员工前期疫苗接种的基础上，动员部署，积极宣传、统筹协调，确保免疫接种工作有序推进。
五洲·会议中心坚持疫情防控最高标准，圆满完成北京市第十三届委员会第四次会议。会前全员核酸检测，采购防疫物资20余类、50,000余件。会议期间，严格每日测温登记，动态检查防疫措施落实情况。房间配备“防疫包”，餐桌设置隔板，会场拉大间距，各餐厅、会场门口配备各类防疫物资。北京五洲大酒店作为2021年中国国际服务贸易交易会唯一官方指定媒体接待酒店，为保障会议期间安全稳定，制定安全保卫、突发事件处置等12个专项方案、预案。写字楼公司严格贯彻落实疫情防控工作要求，建立防控工作周报告制度，执行严格出京备案，离京线上审批流程，及时开展涉及中高风险人员滞留京外或返京人员的排查工作，确保人员安全。根据防控重点变化，写字楼公司对各楼宇、各商业项目测温、扫码、戴口罩、一米线、冷链食品等防控措施落实情况进行检查，为楼宇防疫安全提供保障。
统筹防疫与经营
开展员工疫苗接种
积极落实防疫措施
北辰实业研发全国首套自主知识产权场馆管理系统案例
防疫物资 余类余件
50,000
北辰地产实地查看长沙项目
北辰会展场馆管理信息系统
截至2021年末在京职工接种率达
95.6%
辅助工种接种率达99%加强免疫接种率达到100%
稳健经营客户至上绿色发展以人为本回馈社会展望未来
客户至上
（一）提升服务水平
（二）加强质量管理
（三）全面落实安全责任
（四）客户权益与满意度保障
稳健经营客户至上绿色发展以人为本回馈社会展望未来
为迎接2021年服贸会，北辰实业引入首旅集团、首钢建投、京东科技及法国智奥会展集团四家战略投资者，组建首都会展集团。首都会展集团已经全面参与今年服贸会的招商招展、市场开发等筹办工作，实现国家会议中心和首钢园区两大场馆跨区域联动作战，取得了市场化、专业化运作的全新突破，为发展会展全产业链奠定坚实基础。本届服贸会成功吸引来自153个国家和地区的12,276家企业通过线上线下结合的方式参与了本次大会，共同聚焦数字经济、国家双碳目标、服务业扩大等热点话题。作为2021年服贸会数字服务专区专业承办机构，首都会展集团以“开创数字服务新格局、共享服务贸易新时代”为主线，从数字治理、数字体验、数字转型和数字信任四个方面策划布展，呈现数字服务为生产生活方式和政府社会治理带来的变革，勾勒数字经济未来。首都会展集团通过改版上线服贸会新的官网、2D展台海报等新的模块等方式为市场化打下基础；通过优化展商注册和展位搭建审核流程，提升用户体验、增加网络信息安全性；通过云会议功能全面提高闭门会议的安全性和可控性；通过丰富的英文服务，切实提升了服务的国际化水平，实现了办展办会方式的全面创新。
服贸会保障工作实现全新数字变革案例
服贸会国家会议中心会场
服贸会首钢园区会场会场服务精益求精
本届服贸会取得圆满成功，首都会展集团作为本届服贸会专业运营商收获了来自各方的赞誉，国家会议中心作为服贸会主会场荣获了2021年服贸会“发展潜力服务示范案例”大奖。
2021年，北辰实业携手分公司及子公司为多个重大活动保驾护航，以首善一流的标准、精益求精的工作态度认真对待每一场活动。在新冠疫情常态化时期，北辰实业高度重视疫情防控，并在众多国家级、综合型、国际化展览展示和论坛会议活动中使用数字化创新经营模式，减少线下接触，同时拓宽会展服务的边界。
提升服务水平
高质量服务保障重大活动
为客户提供高质量服务是企业生存、盈利、可持续发展的基石，直接影响着企业品牌形象。北辰实业以为客户提供优质的服务为宗旨，建立上下联动的协同服务机制，切实提升客户满意度，与客户共创价值。报告期内，本公司严格遵守我国相关法律法规，涉及范围包括但不限于提供产品或服务的健康与安全、广告、标签、隐私事宜、补救方法等。为进一步深化对产品及服务责任的管理，本公司聘请资深法律顾问，结合其专业意见，制定合理有效的解决方案；在业务运营过程中，坚决打击违法建设和违规销售行为，以实实在在的态度维护客户权益。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
2021年6月，庆祝建党100周年文艺演出《伟大征程》在国家体育场盛大举行。国家会议中心承担了此次演出观演区贵宾及主演团队的服务保障任务。此次任务时间之紧、任务之重、标准之严、规格之高，均创企业开业以来重大活动保障之最。
圆满完成庆祝建党100周年文艺演出
案例
北辰实业旗下北京北辰洲际酒店、北京北辰五洲皇冠国际酒店、北京五洲大酒店、国家会议中心大酒店作为奥林匹克（残奥）大家庭酒店负责为北京冬季奥运会的国际贵宾提供住宿接待、会议和用餐等服务。为做好大家庭酒店的服务保障工作，北辰实业组建内部工作专班，全面统筹大家庭酒店、签约酒店各项筹备工作，选派25名骨干人员进入北京冬奥组委大家庭酒店运行团队，全力配合相关工作。大家庭酒店运行团队分别对4家大庭酒店、2家签约酒店797间客房进行客房全面翻新、房间装修改造，努力为奥运宾客打造更加舒适人性的居住环境。此外，北辰实业共制定了安全生产、网络安全、疫情防控、舆情管理、突发事件处置等应急预案123项，开展岗位演练436次，培训冬奥服务人员7,550人次，为举办一届“简约、安全、精彩”的奥运盛会贡献北辰力量。
北辰实业服务保障团队
助力2022年北京冬季奥运会案例
北辰实业有关领导现场指导工作冬奥会（残奥）大家庭酒店、签约酒店实战综合演练
为确保服务保障滴水不漏，国家会议中心党委成立了两支保障团队近600人，分别承担了演出观演贵宾的服务和主演团队酒店住宿的服务保障任务，另外还组建了由118名党员组成的突击队，为保障团队提供支援。在因疫情封闭执行保障任务期间，企业工会组织为保障团队配备了暖心服务包；后勤团队提供全方位保障。最终服务保障团队克服困难，不辱使命、不负重托，发扬敢打硬仗、能打胜仗的传统，圆满完成千余人次的服务保障。
细化餐饮卫生管理在新冠疫情防控常态化时期，餐饮经营活动不断增加，北辰实业严格落实各项防疫措施，坚持防疫和经营工作两手抓的工作方针。北辰实业旗下酒店不断加强疫情防控力度，在客人办理入住时，向客人及时传达当地有关疫情防控的相关工作要求和精神，按行业、公安部门要求如实填写登记表，督导客人做好疫情防控。在客人住店期间，酒店专人每日早晚两次为客人测量体温，建立疫情风险实时监测体系。在大堂入口和员工通道入口处设临时隔离观察室，以备发现发热、疑似、确诊人员使用，并为到店客人提供干净、放心、安全的用餐服务和环境。
等候区域设置“一米安全线”；每天定时对室内、外的桌椅和用餐环境进行4次清洁消毒；坚持餐具“客到上桌”原则，倡导客人使用公筷公勺；酒店对进入餐厅的顾客进行测温登记，确保到店客人和餐厅员工的安全健康。
公寓公司餐饮部依据市场监督管理局餐饮科下达的关于疫情期间餐饮卫生管理安排食品安全工作，于各个环节做至层层把控、节节记录，确保食品安全。
用餐服务保障前台公共区域和餐饮营业区域，所有座位采取隔一用一的标准限制人流密度，避免客人近距离接触和交流；
餐厅卫生厨房卫生烹饪
餐厅家具和公共设备每日进行两次消毒及开窗通风延长餐具高温消毒时间送餐服务人员要佩戴卫生防护工具服务人员采取分散用餐
厨师身体健康监测消毒液擦拭厨房地面冷荤间紫光灯消毒生熟食材使用专属工具分开加工
菜品出品中心温度达到75℃ 15秒
积极做好餐饮防疫措施
稳健经营客户至上绿色发展以人为本回馈社会展望未来
加强质量管理
严控食材质量
在食品安全方面，本公司旗下酒店严格遵守食品安全管理体系，并执行《中华人民共和国民法典》、《中华人民共和国食品安全法》等相关法律和法规，食品原材料安排专人负责验货、收货，保证质量和有效期，并按要求配合食药监所做好菜品抽样检查、食品留样等工作。酒店亦定期开展食品安全教育培训，全面提升食品监管人员依法履职水平和食品安全主体意识。本公司旗下部分酒店根据现有供货商评分体系，定期对供货商表现进行审核评价，评分项目涵盖供货商的HACCP计划管理、质量管理体系、食材存储环境、生产控制、卫生控制、人员管理等方面。根据评分结果对优秀供货商实施奖励政策，对不合格供货商进行限期整改或替换。
2021年，五洲皇冠酒店修订了《货物、服务采购招标管理规定》，对招标、比选、比价、采购、监督管理做了进一步规定。结合疫情防控要求，酒店在进口食材冷链方面严格按照国家规定，建立冷链信息平台。酒店严格按照新冠疫情防控要求进行收货，要求供应商送货人员出示核酸检测及行程码，进口冷链食品要可追溯来源。酒店收货部检查货物相关检测资料，追溯来源。安保部监察送货人员的相关检测材料。
五洲皇冠搭建冷链信息平台
根据供货商评分结果对应实施的主要激励方法：
案例
在新冠疫情常态化阶段，本公司旗下部分酒店响应国家防疫要求，对进口冷链食品冷链进行追溯，库存进货、出库使用登记系统进行详细记录，以保障食品安全。
辅助供货商建立质量安全管理体系，提升产品质量
优先签订下一年度采购合同
增加采购份额、合作延伸至旗下分公司及子公司
长期供应合作，建立战略联盟扩大合作优先合作长期合作
稳健经营客户至上绿色发展以人为本回馈社会展望未来
建造精品工程
对待房屋质量检查，北辰墅院1900项目一直保持着一丝不苟的态度。在客户收房前一个月，有关部门对房屋质量进行检查，若出现问题，安排相关部门进行维修，确保正式交付前无房屋质量问题。
北辰墅院1900项目完善房屋质量检查工作机制案例
北辰实业设有工程质量管理目标考核制度，每年度逐级落实工程质量管理目标，持续加大审查力度，针对所有在建项目进行定期质量抽检，交付前进行项目自查、城市中心检查和北辰地产评估三层防控体系，评估通过后方可交付客户。如客户收房时提出房屋质量问题，有关部门将进行详尽梳理，并进行维修。
全面落实安全责任
为保障房屋质量，北辰地产从以下几个方面完善过程管控流程：
本公司要求所有承建商必须做到：
制度建设
组织第三方工程管理检查
北辰地产工程管理行为检查
组织城市中心开展工程管理双月度检查
深度分解年度工作计划，参与项目过程重要管理动作
修订了《北京北辰地产集团有限公司工程管理检查评估办法》等制度，增加安全管理分级检查等内容，明确项目质量安全管控目标，优化完善工程管理制度内容，持续推进北辰地产工程管理标准化、精细化，提升项目工程管理水平；
已组织完成本年度三轮共64次北辰地产自操盘项目第三方工程质量安全检查评估工作，对3个城市中心、5个精装修交付项目进行了18个检查频次，受检项目整体质量、安全状况可控，项目检查成绩稳步提升；
组织开展完成9个北辰地产自操盘项目的工程管理行为检查，各项目已按要求进行问题的整改及回复工作；
检查结果均按时在OA办公平台各城市中心门户进行公示；
认真梳理部门年度重点工作，层层分解，责任到人，制定考核目标，制订《工程管理中心2021年度工作计划深度运营分解表》，严格按照要求落实部门管理工作。
质量管理体系的落实执行国家强制性标准保障在建工程的质量标准
规范工程技术数据的填写与记录，保持与工程进度同步
本公司与各家分公司及子公司签订《安全稳定工作责任书》，明确了各企业在安全稳定工作中的职责和任务，各企业与其下属企业、部门、班组、个人及商客户、承租承包、劳务派遣单位等层层签订责任书，认真落实逐级安全稳定主体责任，签订率100%。
党政同责预防为主
一岗双责单位负责万无一失
齐抓共管突出重点
失职追责保障安全强化各类安全保障措施，周密部署、强化落实。
主体责任工作方针工作要求
2021年本公司内部未发生重大生产安全事故、未发生重大火灾事故、未发生可防性刑事案件和治安案件、未发生重大交通甲方责任事故。2021年《全国安全生产专项整治三年行动计划》进入集中攻坚阶段，按照计划安排，在集中攻坚阶段动态更新问题隐患和制度措施清单，针对重点难点问题加大专项整治力度，落实和完善治理措施。为此，本公司进行专项检查，通过“三年行动”七个专项排查出问题43项，并已完成相应整改。“三年行动”推进以来，公司在学习习近平总书记关于安全生产重要论述、落实企业安全生产主体责任、隐患排查治理体系建设、建设施工项目安全整治、消防安全整治、交通安全整治、内部安全防范整治七个专项整治中取得积极进展和明显成效。长期以来，在经营管理过程中，北辰实业始终把安全生产责任放在工作的重中之重。在新冠疫情常态化的背景下，北辰实业不断完善防疫措施，加大安全保障力度，有针对性的进行安全检查和督导。在每次接待重大会议、活动安全保障工作前，北辰实业及时全面的了解、掌握接待工作的任务和要求，排查工作隐患，重点加强防火、维稳、治安、交通管理方面相关工作，强化岗位安全责任制的落实，夯实工作方案细节，制定安全保卫、突发事件处置等专项预案，并组织消防等专题演练，全面完善各种安全保障措施。
房屋质量检查及问题处理
稳健经营客户至上绿色发展以人为本回馈社会展望未来
客户权益与满意度保障保障客户隐私在客户隐私保障方面，依照《中华人民共和国消费者权益保护法》等相关规定，制定并执行《公司法律事务管理办法》及《北辰集团暨北辰实业合同管理实施细则》以满足客户对隐私保障的需求。各分公司及子公司主管进行监督，纪检委员和廉政监督员负责监管。报告期内，本公司没有收到有关因泄露客户信息而遭到投诉的事件。同时，日益复杂的网络安全局势为北辰实业保障客户隐私带来挑战。因此，北辰实业根据《中华人民共和国网络安全法》等有关法规规定做好网络安全和信息化各项工作，严格落实网络安全工作责任制，扎实推进网络安全保障体系和能力建设，切实筑牢公司网络安全屏障，不断开创网络安全工作新局面。本公司及旗下分公司及子公司持续完善从物理安全、网络安全、系统安全到应用安全、数据安全、安全管理和安全组织的网络信息安全防护体系。
信诚物业公司对辖区内业主信息、业主档案进行严格管理，需查询相关业主信息、业主档案相关信息的，按照如下要求进行查询：
公司将业主信息、业主档案纳入《北辰信诚物业工作秘密事项清单》，业主档案及资料一户一档，放置于各物业项目专门档案柜、档案盒中单独存放，由各物业项目客户服务主管及物业项目经理进行严格管控。
信诚物业严格管理业主信息与档案案例
档案柜单独存放业主信息与档案
客户满意度管理
报告期内，北辰实业客户满意度水平91.58%，会展、酒店、写字楼、公寓的客户满意度，已经达到行业内标杆企业水平，这标志着本公司近年来持续关注并优化客户满意度工作落实成效显著。报告期内，北辰实业延用了销售案场客户接待服务执行标准以及“神秘客”检查机制，以多维度督导、提升客户服务水平。在客户投诉处理方面，截至2021年12月31日，北辰实业全年共接到客户投诉（含会展、酒店、写字楼、公寓）26宗，所有投诉均在第一时间与相关项目公司进行沟通，并已完成反馈。在投诉处理应对方面，本公司不断完善“接诉即办”制度，相关工作开展和考核情况等，均保证及时研究和批示部署，保证了各项工作的高效落实。同时，本公司积极回应客户诉求，找到并解决客户投诉的根源，整理客户投诉的敏感点，从根本上提升产品及服务质量，杜绝类似投诉情况的再次发生。
2021年，北辰实业召开了2021年市民热线服务“接诉即办”工作培训会，帮助员工深刻理解市级有关部门的改革要求，以增强人民群众的获得感、幸福感、安全感为工作总目标，加强本公司“接诉即办”各项工作能力建设，解决好分公司及子公司服务管理范围内的群众身边事，切实做到“民有所呼，我有所应”。
本年度“接诉即办”工作满意度不断攀升案例
一般情况下，公司不对外进行信息查询
业主本人持身份证方可进行查询非业主本人需持有业主授权委托书及相关身份证明方可进行查询
公检法类涉案资料持证人员来访，公司配合查询
2021年度会展、酒店、写字楼及公寓平均客户满意度为
妥善回复和处置的投诉占比
91.58
%
%
2021年1月至2021年12月，共接办群众诉求1,032件，解决率、满意率分别从2021年1月的84.44%、
84.44%提升至2021年12月的解决率91.30%、满意
率88.70%。市民热线群众诉求的解决管理能力和企业服务群众的工作水平稳步提高。
84.44%
91.30%
84.44%
88.70%
解决率 满意率
2021年1月2021年12月
绿色发展
（一）打好污染防治攻坚战
（二）积极开展碳减排工作
（三）创建节水型企业
（四）打造绿色可持续建筑
（五）应对气候变化
稳健经营客户至上绿色发展以人为本回馈社会展望未来
打好污染防治攻坚战
2021年，北辰实业积极制定污染物排放目标，狠抓排污管理，优化无害及有害废弃物处置与管理，致力于深化污染防治攻坚战，为实现国家双碳目标贡献力量。本公司通过对旗下持有物业实行统一标准的管理，截至2021年12月31日，本公司及旗下分公司及子公司的排污许可证均通过复检，并实现达标排放。
深化排污管理
北辰实业认为企业的可持续发展应当实现经济价值与环境价值的综合增长，因此，本公司在业务运营过程中，严格遵守中国相关大气污染排放、污水排放、固体废物处理及控制噪音的法律法规，识别了厨房油烟废气、扬尘、生活废水、生活垃圾和建筑垃圾等主要“污染源”，并有针对性地制定了应对措施，例如：在厨房加装油烟分离器、过滤器等净化处理设施并定期清洗，对烟气排放进行处理，从源头上有效阻止有害气体直接向大气排放；通过技术改造，确保排放气体符
我国力争2030年前实现碳达峰，2060年前实现碳中和，是党中央经过深思熟虑作出的重大战略决策，也是我国应对全球气候变化的庄重承诺。北辰实业深入贯彻中央精神，始终将节能环保的理念贯穿于各个工作环节。“双碳”目标提出后，北辰实业充分发挥绿色低碳发展的示范引领作用，实施低碳环保的绿色发展方针，加大环保投入，践行垃圾分类，结合产业优势，提升建筑绿色化水平，打造绿色供应链，坚持低排放、高效率的可持续发展道路。
大气污染及水污染物排放目标达到环保要求(如氮氧化物排放小于 ）
污染物排放量目标：
30mg/m
规范化酒店排污管理政策
厨房安装有静电复合式油烟净化设备，遵照油烟排放标准
设置有害废弃物暂存室，日常运营产生的有害废弃液体定期交由合资格机构处理
每两月定期清理厨房油烟净化器、烟罩及烟道并出具排污检测报告
委托专业环境评价机构每年定期进行一次整体环境管理评估厨房配备油脂分离器，脱脂污水排入市政污水管网，油渣由合资格机构处理
合“大气污染物综合排放标准（DB11/501-2017）”要求，对排放气体检测合格方可投运，确保排放达标。水污染防治方面，北辰实业根据《北京市排水和再生水管理办法》对待排放的废水进行预处理，保证水质达标排放。北辰实业还携手分公司及子公司，全面梳理摸排雨污水管网，无雨污水同流现象，每年定期对雨污水管网进行冲洗作业，不定期对排放水质进行检测，将污水排放管理工作做到精细化。
此外，为控制来自酒店业务的大气污染物及污水排放，本公司持续加强行业相关管理标准，认真遵守并执行《餐饮业油烟污染物排放标准》及《国家水污染物排放标准制订技术导则（HJ
945.2-2018）》等行业排放标准。
本公司定期（平均每两个月一次）组织清洗酒店厨房油烟罩、设备管道、隔油器和风机等，有计划地对厨房运水及烟罩设备进行维护保养，确保相关设备运行正常。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
有害废弃物处置与管理
为降低建筑垃圾的排放，北辰实业在项目中积极推广、应用绿色再生材料，从源头入手，提升原材料循环利用率，合理优化施工工艺及工序，降低现场建筑垃圾产生量，并因地制宜地进行就地填埋，减少建筑垃圾外运量，针
本公司根据《国家危险废物名录》对危险废弃物进行筛选与鉴别，选择在危险废弃物经营、运输与处置方面有合格资质的供应商进行危险废弃物的集中回收与处置。此外，为进一步加强对本公司办公、生产环境中所产生的有害废弃物的控制，以及保障员工的健康安全，本公司制定并实行了《有害废弃物管理规定》，对本公司日常运营过程中所产生的有害废弃物的分类、存放、记录、运输及处理等做了严格规定。本年度主要有害废弃物包括含水银的废弃灯管、电子废弃物、废墨盒等，本公司已依据《有害废弃物管理规定》，对以上废弃物进行了妥善处理。
对酒店里的有害物质包括清洗液、涂料、脱漆剂和稀释剂等物质确定隔离储存区域并认真管理，避免了潜在的健康和环境风险，提高了工作环境的安全性；
无害废弃物处置与管理北辰实业严格遵守《废弃物处置条例》、《中华人民共和国固体废物污染环境防治法》等法律法规，积极对废弃物进行分类、回收与再利用。
在生活垃圾管理方面，北辰实业贯彻落实《北京市垃圾分类管理条例》，不断推进垃圾分类工作，加强激励引导，强化日常管理，促进习惯养成，做到生活垃圾减量化，提高分类投放的自觉性、准确率。同时，本公司充分利用《北辰报》、微信公众号、宣传栏等进行垃圾分类工作的广泛宣传，做好示范建设工作。2021年10月，北京市国资委督导检查组对北辰实业创建生活垃圾分类示范单位工作开展了现场检查并对本公司生活垃圾分类工作给予了充分肯定。
垃圾分类专项检查 四色分类垃圾桶
本公司持续从废物分类、回收与再利用方面，加强对持有物业的无害废弃物管理工作
持续完善有害废弃物处置与管理工作
无害废弃物处置与管理目标
有害废弃物处置与管理目标：
另外，本公司旗下部分酒店采取IHG的有害物质管理政策，主要包含以下方面：
对负责有害物质处置的员工进行风险识别和正确处理程序方面的培训；
对每一种有害物质都委托了符合资质的回收处理机构进行妥善的运输与处理。
有害垃圾
废弃物处理流程：
分类存放记录运输处理
对在施工程建筑垃圾，制定消纳方案及措施，安排专人负责垃圾清运消纳的监督检查，最大化地实现垃圾的减量增效。本公司旗下酒店在采购易耗品时均选用包装材料为可降解环保型的产品，且客房内不使用过度包
装产品，以减少产生不必要的不可降解垃圾。由于本公司各项业务不涉及大批量采购与使用包装物，故不披露包装物使用数据。
在减少无害废弃物的基础上，本公司不断加强各项回收再利用物资工作，酒店按照客房产生的可回收废弃物进行分类、分离并加以利用，如把客房的废旧毛巾染色后做成抹布在公共区域使用，报废的床单做
成内枕袋，将客房使用过的香皂头、洗发、沐浴回收给洗衣房用于清洗抹布玻璃，此外，塑料制品则由本公司委托专门的回收企业进行统一回收后再利用。玻璃制品、塑料制品、酒店客房废旧毛巾、肥皂、牙刷的
回收再利用数量均已在“综合绩效表现”中披露。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
创建节水型企业北辰实业以科学发展观为指导，坚持节约优先的方针，制定了严格的水资源管理制度，每年严格控制所属各企业用水指标，落实指标责任制，将责任层层分解到各企业，并根据指标落实情况进行考核，大力宣传节水相关的法律法规。本公司在日常经营的同时，积极制定并落实节水目标，推广中水使用，加速水资源循环利用，以实际行动推进节水型社会建设。
在签订专业分包或劳务合同时，将节水定额指标纳入合同条款，进行计量考核；在施工的各阶段应定期进行计量考核，并留存计量考核记录；施工现场、办公区、生活区的生活用水采用节水系统和节水器具，节水器具配置率100%。浴室、洗漱池全部张挂节水标语；生活区集中设置集中开水提供点，自来水可直接饮用，方便、卫生；合理布置现场临水线路，采用合理的管径、管路，减少管网和用水器具漏水。混凝土养护采用压力喷壶及覆膜保水，节约用水，严禁无措施浇水养护混凝土。充分收集自然降水用于路面的洒水降尘、冲洗车辆、绿化浇水等。
北辰地产节约用水措施案例
自2014年底南水北调中线工程正式通水以来，京津冀地区水资源困乏的局面得以缓解。报告期内，由于本公司绝大部分持有型物业均位于北京，加之本公司日常运营所使用的水源为外购自来水，故报告期内本公司的运营没有面临任何取用水困难的情况。
积极开展碳减排工作
在能源资源使用方面，北辰实业坚持以习近平新时代中国特色社会主义思想为指导，认真贯彻绿色发展理念，严格遵照《中华人民共和国节约能源法》、《中华人民共和国环境保护法》等有关规定，结合公司内部已建立的规章制度加强能源管理，在保证技术可行、合理的基础上，降低消耗、减少损失、杜绝资源浪费，实现能源使用效益最大化。目前，北辰实业的能源管理体系已获得ISO50001认证。本公司早在成立之初就建立了设备能源及资源管理节能办公室，以加强本公司京内持有型物业的能源使用管理与监控，强化日常节能管理工作，将环保理念落到实处。本公司持续优化能源管理体系，每月对各分公司及子公司的能源使用情况进行统计，并绘制能耗对比曲线，以数字为依据，制定节能减排目标，以及切实可行的环保解决方案。
加强领导，制定碳减排、碳中和工作计划，分解碳排放量指标，落实目标责任制；认真贯彻执行节能减排、减污增效、绿色低碳环保管理制度；聚焦重点用能单位、重点耗能设备改造工作，积极推广节能减排、绿色低碳新技术、新产品的应用，同时加大碳减排监察力度；持续开展节能目标责任考核、二氧化碳排放核查、能源审计、清洁生产审核和公共建筑电耗限额管理等工作，夯实计量基础管理，加大二级计量表配备率，力争达到95%以上；加强节能宣传培训教育，倡导绿色低碳工作生活方式；持续完善考核和奖惩机制。
通过节能减排措施，在2021年末，二氧化碳排放量同比2018-2019年三年排放量加权平均值下降
节能减排目标：
0.8%
17,507
并圆满完成二氧化碳排放量履约工作
2021年，为积极助力国家双碳目标，北辰实业制定了减排目标，并通过以下关键举措激发节能减排潜力，夯实企业低碳发展基础：
目前，北辰实业已经顺利完成2020年度碳排放权履约工作，履约完毕后加上历史剩余配额，上市公司账户内共计剩余17,507吨二氧化碳排放配额。
剩余二氧化碳排放配额
吨
水资源使用效益目标：
根据所属企业区域条件，引导各企业引入市政中水或建立中水处理系统，引用中水处理系统的企业，每日生活废水循环处理再利用率争达到 以上
95%
从施工到办公，北辰地产在自身运营环节中积极制定并落实节约用水措施，包括但不限于以下措施：
稳健经营客户至上绿色发展以人为本回馈社会展望未来
环境友好型施工
本公司认真贯彻落实国家及市政府关于环境保护的各项要求，包括但不限于《中华人民共和国大气污染防治法》、《中华人民共和国水污染防治法》、《中华人民共和国环境噪声污染防治法》等主要法律法规，积极完成上级单位下达的各项环境保护任务，通过制定及统一内部相关管理政策及措施，降低工程建设对周边环境的影响。报告期内，本公司未对环境及天然气源造成重大负面影响。
北辰地产要求施工现场组织尽量减少对场地的干扰，尊重场地原有环境，并制定环境友好型施工相关方案，明确以下内容：
场地内的保护区域、保护对象及保护方法；减少四通一平（水通、电通、路通、网通、场地平整）和土方开挖所扰动区域的面积，减少临设和施工管线布置；合理规划安排施工总承包单位及分包单位的施工用地，避免二次搬运；合理规划施工场地内交通联系，确保场内运输畅通；明确废弃物消解、处理方式，减少污染性废弃物对场地生态、环境的影响；施工场地实施封闭施工。
北辰地产环境友好型施工方案案例
打造绿色可持续建筑北辰实业积极贯彻落实习近平生态文明思想，以及“十四五”期间适用、经济、绿色、美观的新时期建筑方针，以完善的制度、一流的标注打造可持续建筑，为经济绿色转型和可持续发展贡献力量。本公司于内部制定了《建筑工程绿色施工评价标准》、《绿色建筑评价标准》、《建筑节能工程施工质量验收规范》等相关管理规章制度，对绿色建筑研发、绿色环保理念倡导、坚持绿色发展、生态优先的基本原则作出明确规定，以确保经济发展和生态环境协调统一。近年来，本公司在开发及运营物业中融入绿色设计概念，从规划、施工到后期运营，本公司均参照绿色建筑及相关可持续发展标准执行。新开发物业多选择节能环保类建材，在北京新建的项目均参照《北京市居住建筑节能设计标准》（DB11/891-2020）及《绿色建筑评价标准》（GB/T50378－2019）；北辰地产在全国各地在建的项目中也在积极使用相关标准。
北辰地产多个项目采用绿色建筑相关标准案例
苏州北辰观澜府按照《绿色建筑评价标准》一星级标准进行设计和施工；重庆悦来壹号项目在建工程执行重庆市颁发的《DBJ50-071-2016重庆市居住建筑节能65%（绿色建筑）设计标准》，一、二、三期顺利获得能效测评（绿色建筑）银级标识；北辰香麓按照《绿色建筑评价标准》一星级标准进行设计和施工；海口长秀仕家项目根据《海南省绿色生态小区技术标准》进行规划设计及报建，根据《海南省住宅建筑节能和绿色设计标准》和《海南省绿色建筑设计说明专篇（2019年版）》进行施工图设计及深化，住宅全部实行全装修并采用装配式方式进行建造；北辰府项目B6902地块、B6903地块、B7001地块按照《绿色建筑评价标准》一星级标准进行设计和施工，北辰府项目B7102地块按照《绿色建筑评价标准》基本级标准进行设计和施工；成都北辰鹿鸣苑项目按照《绿色建筑评价标准》二星级标准设计和施工。廊坊辰睿项目按照河北省《绿色建筑评价标准》一星级标准进行设计；杭州富阳辰春澜城项目，获得绿色建筑二星级建筑，且设计时尽量采用可再生循环利用材料，有效减少不可再生材料的使用率；全区采用预制装配式构件、全区精装、空气源热泵、全屋保温等多项节能减排措施。
同时，北辰地产在施工过程中致力于做到“六个百分百”：
在施工过程中，北辰实业严格按照行业主管部门要求，对施工现场裸露部分进行苫盖，大型公建项目围挡上方设置喷淋喷雾设施，场内配备降尘雾炮，加大喷湿面积，有效抑制扬尘。同时，本公司严审施工组织设计，积极会同设计单位、监理单位及施工单位，调整工序，优化工艺，通过构件场外预制、购置商品混凝土等方式，减少场内二次加工及现场搅拌作业，进一步降低施工环节中污染物产生。
施工工地
100%围挡
施工工地道路
100%硬化
土方和拆迁施工100%湿法作业
渣土车辆100%密闭运输
工地出入车辆100%冲洗
工地物料堆放100%覆盖全方位、全流程地减少施工对环境的影响
稳健经营客户至上绿色发展以人为本回馈社会展望未来
加强对公共区域空调的管理检查及维修保养工作，细化新风、空调机组管理制度，通过楼宇自控系统定期对空调区域温度和空调机组启停机时间进行调整，做好节能工作；根据室外温度，对制冷机出水温度进行设定；要求各个部门将营业场所的空调温度设置为夏季26摄氏度、冬季18摄氏度，同时经常测量实际的环境温度，根据环境温度和客人的需求适当调节；落实节能降耗实施细则，确保人走灯关、空调关、电脑关等其它办公设备的关闭；由工程部牵头会同客房部、餐饮部对酒店的厨房及洗衣房部分设备的使用时间进行调整，尽可能避开高峰时段用电；逐步改造酒店公共区域照明系统，将损坏的传统光源全部更换为LED光源，在满足现有照明系统的照度、显色指数、色温、功率因数、无极调光及智能控制的基础上，降低照明系统的能耗；酒店每年制定复印纸使用计划，控制采购数量，各部门员工在工作中均能够做到自觉使用办公用纸双面打印。
应对气候变化
绿色办公与运营
北辰实业旗下分公司及子公司根据自身情况，制定了多元、丰富的绿色办公与运营措施，力争实现节约资源与降低成本的双重目标。
国家会议中心推进电子化办公以及资源循环利用
五洲皇冠践行节能降耗理念
案例
案例
全面推行“电子化办公”，充分发挥OA协同办公系统、会展运营管理系统（EBMS）、OPERA酒店管理系统等电子平台的作用，建立高效工作沟通流程，减少办公纸张使用；对于废弃纸张，在打印区设置“再生纸”回收盒，促进纸张循环利用；针对电子办公产品定期请专人维护保养，适当延长设备使用寿命，并请专业机构评估回收，进行循环生产及无害化处理；置换式更新领取废旧电池、打印机硒鼓等办公用品，统一回收管理；优先选择绿色、节能的产品供应商，并采用规范化的采购制度及电子采购平台，采购对环境负面影响较小的产品及服务，与合作伙伴共同推进环保、低碳办公。
2021年是极端天气频发的一年，洪水、暴雨等灾害频次和强度增加，重大极端天气气候事件发生的可能性上升，容易对本公司施工、供电、给水、排水等产生重大影响，甚至对施工作业人员的安全造成威胁。2021年暑期汛期降雨量大，暴雨预警频繁出现，为切实做好汛期安全生产工作，本公司成立防汛领导小组，设立防汛总调度室，先后下发《关于做好2021年汛期暑期安全生产工作的通知》、《关于进一步加强汛期安全工作的通知》，要求各企业成立防汛领导小组和汛期应急抢险队伍，认真修订防汛应急预案，提高应急处置能力，建立防汛抢险救灾物资台账，及时完成防汛抢险救灾物资的保养、更新、补充工作，切实保障相关区域平稳度过极端天气。
以人为本
（一）健全人才管理
（二）心系员工健康
（三）关爱员工生活
稳健经营客户至上绿色发展以人为本回馈社会展望未来
截止2021年12月31日，本公司雇佣残障员工
北辰实业坚信员工是企业可持续发展的关键。2021年，北辰实业继续秉承“以人为本”的管理理念，致力于为员工成长创造平台，多举措保障员工健康与安全，打造匠心、温暖、包容的工作环境，携手员工共同前行。
健全人才管理本报告期内，北辰实业严格遵守中国有关薪酬及解雇、招聘及晋升、工作时长、假期、平等机会、多元化、反歧视、薪酬待遇与福利、防止雇用童工及强制劳工的相关法律法规。本公司对雇佣童工及强制劳工采取零容忍的态度，所有应聘人员入职前都须提供合法且有效的身份证明文件，以保证合规雇佣。若发现任何雇佣童工及强制劳工的情况，本公司会按照上述法律法规履行相应程序。报告期內，本公司没有发生违法雇佣、使用童工或强迫劳工的案件。本公司已建立的内部政策及管理办法包括《公司劳动合同管理办法》、《公司总部职工薪酬管理办法》、《公司招聘配置管理办法》、《公司关于部分岗位聘用人员的有关规定》、《公司总部带薪年休假管理办法》、《公司所属企业经营管理者薪酬管理办法（试行）》、《公司职工补充医疗保障方案》等。北辰实业依据外部法律法规变更，结合本公司内部程序与实际情况，对相关制度文件进行不定时更新，以切实保障员工合法权益。
多元人才引进依据本公司相关内部制度，无论校园招聘还是社会招聘，本公司都坚持透明公开的人才甄选原则，并按照“严把入门关、严把任职关”的招聘原则，认真落实“用人标准透明化、招聘过程规范化”的招聘程序，尊重每位应聘者的同时最大程度降低了企业用人风险。报告期内，本公司没有收到任何侵犯应聘人员及雇员权益的投诉个案。2021年，北辰实业先后组织各分公司及子公司参加了北京市人力资源和社会保障局以及市国资委组织的多场“线上招聘会”，共引进迎接大中专毕业生126人，并携手北辰地产、首都会展集团共同开展了2020-2021年度校园招聘工作，采用“自我为主+整合资源+借助外力”的形式，进行了线上宣传及空中宣讲会。
本公司注重多元人才的引进，尊重并公平对待不同性别、年龄、宗教信仰、民族、文化背景、家庭与健康状况的员工，致力于打造公平、多元化、具有创造力的团队，更为每一位员工提供适合自身发展的工作环境。2021年，通过“优培计划”招聘活动、退役大学生招聘会、扶贫就业双选会招聘会等，累计引进退役大学生士兵4名、内蒙古贫困区应届毕业生1名。
根据《公司劳动合同管理办法》，北辰实业为员工提供：
合理的薪酬及人
性化福利
绩效考核与评定，薪酬调整及晋升方案
依照国家及地方有关法律法规，为员工缴纳五险一金
符合国家劳动法规定的工作时间
年休假、事假、病假、婚假及产假等
引进迎接大中专毕业生
人
人
线上招聘会
自我为主
资源整合借助外力
稳健经营客户至上绿色发展以人为本回馈社会展望未来
加强人才培育
心系员工健康
北辰实业严格遵循已制定的《公司培训管理办法》及《公司交叉培训管理办法》，尊重并帮助每位员工实现个人价值，不断构建完善的人才培养体系及合理畅通的员工晋升渠道，以帮助每位员工实现职业发展蓝图。本公司希望通过健全的培训机制，提升员工职业素养，增强企业综合实力。随着本公司近年来不断深化“会展+地产”的双轮驱动发展战略，本公司对各类人才尤其是专业型人才与高级管理人才的需求量大幅提升。为满足相关需求，本公司成立了人才工作领导小组，通过加强内部选拔培养与市场化选聘，举办应届毕业生入职培训、企业领导人与年轻人才等培训班，推进高素质专业化领导人员队伍建设，选优配强人才队伍；通过开展会展集团专项人才、地产集团岗位实践型人才培养，为本公司发展提供人才保障。
北辰实业高度重视员工的身心健康，定期组织员工到医疗机构进行体检，完善员工福利保障，确保每位员工都能以饱满的精神、健康的体魄投入到工作中。此外，为了进一步完善补充医疗保障体系，减轻退休人员因患重大疾病所需承担的医疗费用，本公司继续执行《公司职工补充医疗保障方案》及《公司退休人员重疾医疗互助帮困实施办法》，切实提高医疗保障水平。
开展2021年应届毕业生入职培训
企业领导人员提升经营管理能力研修班
案例
案例
为提升员工综合素质，激发组织活力，加强创新型、应用型、技能型人才培养，北辰党校与北辰实业人力资源部联合举办了2021年应届毕业生入职培训，来自本公司总部及辖属14家企业的141名应届毕业生参加了培训。此次培训既强化了新入职员工对本公司使命、核心价值观的认识，对北辰实业打造“国际一流的会展品牌企业、国内领先的复合地产品牌企业”愿景深入理解，也帮助新员工找准自身角色定位，快速融入工作岗位。
北辰实业高度重视领导人员队伍建设与人才培养。2021年，党委组织部、党校和中国人民大学共同举办了企业领导人员提升经营管理能力研修班，旨在打造“对党忠诚、勇于创新、治企有方、兴企有为、清正廉洁”的高素质专业化领导人员队伍。本公司总部部室负责人、企业领导班子成员、部分年轻科级储备人员，共计200人参加了本次培训。研修班采取集中脱产学习的方式，通过现场授课、拓展训练、参观体验、答疑交流等形式，以学习贯彻习近平新时代中国特色社会主义思想、习近平总书记“七一”重要讲话、党的历史，深入分析“十四五”经济形势，解读国企改革三年行动计划，以人力资源、财务管理、高绩效组织管理等为切入点，进行系统性培训。
北辰实业提升经营管理能力研修班
北辰实业应届毕业生入职培训
会 展
地 产
发展战略
稳健经营客户至上绿色发展以人为本回馈社会展望未来
为了打造安全、舒适的工作环境，本公司持续维护办公室及其他运营场地的设备和设施，确保室内照明适宜及保持空气流通，定期维护改造茶水间硬件设施，在办公区域和运营场地配备了休憩室、活动室及母婴室等，以满足员工的多元所需。除此以外，本公司致力于提升员工归属感，用心关怀每一位员工。报告期内，本公司为职工开展了不同形式的关怀活动，让员工切实感受到温暖。
三八”国际劳动妇女节系列活动
服务冬奥闭环内职工
“送清凉”夏季防暑活动
为庆祝第111个“三八”国际劳动妇女节，展现北辰女职工的风采，北辰实业开展了女干部代表座谈会、女工主任学习交流分享、女职工权益保护线上法律知识竞赛、线上心理关爱直播课、健步走等一系列活动。其中，“万步有约迎冬奥 北辰巾帼线上健步行”活动深受女职工喜爱，近2,000人参与，万步以上人数达到78%。
在冬奥筹备工作的冲刺阶段，北辰实业各级工会反复研究、有序推进职工关爱相关工作，全面落实服务冬奥闭环内职工的后勤保障各项任务。工会以“精准服务、精彩活动、精心慰问”为抓手，制定并印发《公司工会关于冬奥职工关爱工作方案》，整合多方资源，上下联动，多维助力，通过成立七个应急保障服务队，采取环内环外企业“一对一”手拉手结对服务的形式，精准、高效为职工排忧解难；成立职工关爱服务队，工会、团委、党委宣传部联合开通服务职工邮箱，及时回应解答职工的需求和困惑；为服务冬奥会的七家企业划拨专项慰问金；按计划完成了职工急救技能和企业拓展师培训。
本着“关爱职工”的精神，以关心一线职工工作和生活为出发点，2021年8月，写字楼公司在炎炎夏日为客服、保洁、保安等一线职工发放了防暑用品，并对员工的辛勤付出表示感谢。“送清凉”活动为员工带来清爽的同时激发了大家的工作热情，体现了北辰实业旗下公司对员工的关怀。
案例
案例案例
关爱员工生活
“三八”国际妇女节系列活动
北辰实业“送清凉”夏季防暑活动
回馈社会
（一）助力乡村振兴
（二）关爱儿童成长
（三）心系社区群众
稳健经营客户至上绿色发展以人为本回馈社会展望未来
北辰实业时刻谨记“忠诚担当，同创共美”的核心价值观，报告期内，本公司参与社会公益的主要形式包括助力乡村振兴以及公益慈善捐款，并通过开展老旧小区综合整治计划的方式，保障运营所在地群众的利益。
推动脱贫攻坚与乡村振兴有效衔接是“十四五”时期国家重点工作之一。报告期内，北辰实业以产业帮扶为主线，协同推进就业帮扶、消费帮扶、公益帮扶等各项重点工作。为加强乡村振兴帮扶工作的统筹协调，公司成立了乡村振兴工作领导小组和工作小组。在就业帮扶方面，本公司已招聘内蒙古地区来自贫困家庭的毕业生27名；消费扶贫方面，在双创中心采购产品总额788.77万元，直接带动受援地区产业发展。此外，本公司持续深入开展内蒙古自治区消费帮扶、公益帮扶及产业帮扶。
内蒙古自治区鄂伦春自治旗是国家级乡村振兴重点帮扶旗县之一，北辰实业在了解到内蒙古鄂伦春自治旗诺敏镇中兴村食用菌菌包厂存在部分设备老化、养菌室布局不合理等问题后，第一时间拟定向内蒙古鄂伦春自治旗诺敏镇人民政府公益捐赠50万元，帮助解决预冷车间、接种车间、试验室等区域消杀灭菌，补充配备等问题。帮扶后，菌包厂产能预计可从年生产80万袋提升至100万袋，菌包成品率将从年85%提升到95%以上，年收益预计每年可增加10万元。
根据市委市政府、市国资委统一部署，“十四五”期间，北辰实业将完成怀柔区汤河口镇大栅子村、银河沟村、许营村3个集体经济薄弱村的增收帮扶任务。2021年，北辰实业通过村集体股份经济合作社的方式，收购怀柔区汤河口镇对口帮扶的三个集体经济薄弱村5.46万斤农产品，其中玉米7,200斤，沙地红薯 47,408斤，助力增收近50万元，圆满完成集体经济薄弱村年经营性收入不低于10万元的目标任务。未来，北辰实业将充分发挥行业优势，依托旗下酒店、食堂，结合经营需求持续展开消费帮扶，积极助力对口集体经济薄弱村拓展农产品销量，不断激发群众内生动力，助力对口帮扶村实现乡村振兴。
助力乡村振兴
公益捐赠助力产业扶贫
对口帮扶怀柔区集体经济薄弱区
白虎头村乡村振兴工作
北辰实业坚持把民宿作为推动乡村振兴的重要抓手和引擎，开展乡村旅游产业规划设计、消费扶贫、公益帮扶、党建帮扶等一系列帮扶工作。
2021年是北辰实业与春苗基金会共同合作的第九年，本公司再次向春苗捐赠95万元善款，其中80万用于助医项目，15万用于支持春苗运营发展。九年间，“北辰·春苗”基金累计捐赠善款855万元，共计为375名孤贫重症儿童提供医疗救助金，组织线上线下志愿者活动及培训615次，这一连串的数字，充分展示了北辰实业的公益成果。
关爱儿童成长
心系社区群众2021年，北辰实业有序开展老旧小区综合整治工作，与亚运村街道签订《老旧小区改造合作协议》，将安慧北里环境综合整治、慧苑居住区局部专项改造统一纳入改造协议。北辰信诚物业积投资近60万元，全面建成了具备12个电动车充电位、10个电动自行车充电口的新能源汽车公共充电站，不仅彻底解决了安慧里社区无公共充电设施的问题，更预防了因电动车违规充电引起的火灾事故发生。
2021年是北辰实业白虎头村对口帮扶项目开展的第三年，北京市国资委乡村振兴领导小组办公室一行对白虎头村建设的高端民宿项目经营现状进行了实地考察，并对项目在增强集体经济、促进人均收入、发展一体化旅游产业等方面发挥的作用表示高度认可，同时充分肯定了北辰实业积极带动白虎头村全村脱低、致富增收所取得的成绩。北辰实业也凭借在“一企一村”结对帮扶工作中的出色表现获得“北京市城乡社区共建先进集体”荣誉。
乡村振兴投入金额：
万元人民币
901.1
社区/公益慈善投入金额：
万元人民币
北辰实业荣获北京市城乡社区共建先进集体荣誉
汤河口镇三个集体经济薄弱村农产品消费帮扶
电动车充电位投入使用
绿色发展以人为本
展望未来
在“十四五”时期，北辰实业将继续强化经营管理，积极履行经济责任、加强防范各类风险，携手合作伙伴，共同筑牢企业发展基石。同时，本公司将坚持可持续发展道路，持续深入研究国家和北京市碳达峰、碳中和工作整体思路，根据自身持有物业现状，探索更加详实有效的节能减排绿色低碳环保举措，引领企业向高质量发展再进一步。未来，北辰实业会继续践行企业社会责任，持续为乡村振兴注入动能，助力巩固拓展脱贫攻坚成果与乡村振兴有效衔接，成就美丽中国。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
综合绩效表现本报告所采用的数据统计及计算方法均给予了适当注明。部分指标的过往数据及资料已经过梳理列示。除有另外说明，本章节所提供的数据均为对应年度全年汇总数据或对应年度12月31日的数据。本章节的“绿色发展”有关数据主要来自本公司京内持有型物业（包括但不限于北辰实业本部、公寓、写字楼、国会主体、国会酒店、五洲皇冠国际酒店、北京五洲大酒店、国际会议中心，以及北辰洲际酒店、公设公司、北辰置地分公司）。各列表中“N/A”表示所在年份未披露或未统计相关数据，或该数据不适用于进行对比。稳健经营
客户至上
绿色发展
防止贿赂及防止贪污：
产品及服务质量产品及服务表现：
排放物大气污染物排放
：
温室气体排放
：
指标2021年度2020年度2019年度
对公司或雇员提出并已审
结的贪污诉讼案件数目
涉及关于贿赂、勒索、欺诈及洗钱案件（宗）
年度雇员接受反腐倡廉相关培训员工人数
2,9822,279-
指标2021年度2020年度2019年度
产品及服务涉嫌安全与健康的诉讼案件（宗）
产品及服务涉嫌侵犯知识产权
的案件数目（宗）
因泄露客户信息而遭到投诉件数（例）
000年内收到的客户投诉件数（例）2625-客户满意度（%）
91.5887.6793.10
指标2021年度2020年度2019年度
氮氧化物（公吨）
3.772.805.32硫氧化物（公吨）
0.0180.0140.026
报告期内，部分分子公司将燃油炉改为燃气炉，且随着疫情逐渐稳定，经营活动增加，能源消耗量增加，进而影响大气排放物以及温室气体排放量；同时，由于公司的会议量、餐饮量及各类经营活动增加，有害及无害废弃物总量也有所增加。
此计算范围仅为本公司京内持有型物业2021年度使用燃气炉、锅炉以及其他以天然气为燃料的设备而导致的大气污染物排放总量。此大气污染物排放的计算方法及相关排放系数计算参考了中华人民共和国国务院发布的《第二次全国污染源普查城镇生活源产排污系数手册》及原中华人民共和国环境保护部发布的《关于北京市燃气设施（燃用市政管道天然气）二氧化硫排污系数有关问题的复函》。
此温室气体排放清单的计算方法及相关排放系数参考了北京市生态环境局发布的《北京市企业（单位）二氧化碳排放核算和报告指南（2018版）》、中华人民共和国生态环境部发布的《关于做好2018年度碳排放报告与核查及排放监测计划制定工作的通知》及世界资源研究所（WRI）和世界可持续发展工商理事会（WBCSD）发布的《温室气体核算体系：企业核算与报告标准》。本公司2021年度的温室气体计算范围直接排放量包括使用机动车、燃气炉、锅炉及其他以天然气为燃料的设备导致的温室气体直接排放，间接排放为使用外购电力及外购热力导致的温室气体间接排放。
指标2021年度2020年度2019年度
温室气体排放量（公吨二氧化碳当量）
59,12057,44768,926直接排放量（范围一）(公吨二氧化碳当量）
9087281,330间接排放量（范围二）（公吨二氧化碳当量）
58,21356,72067,598持有的树木减排量（公吨二氧化碳当量）
每平方米楼面面积温室气体排放量（范围一及二）（公吨二氧化碳当量）
0.0732 0.06990.0839
附录
稳健经营客户至上绿色发展以人为本回馈社会展望未来
无害废弃物数量：
资源使用能源消耗量
7 8
：
排放合规情况：
有害废弃物数量
：
指标2021年度2020年度2019年度
无害废弃物产生总量（公斤）3,046,8581,525,4692,377,515厨余垃圾（公斤）1,785,819954,2511,749,852生活垃圾（公斤）1,261,039571,218627,663每平方米楼面面积无害废弃物产生总量（公斤）
3.671.862.89无害废弃物合规处理率（%）100100100
指标2021年度2020年度2019年度
能源消耗总量（兆瓦时）119,992115,109148,541外购电力（兆瓦时）48,56244,36362,192天然气（兆瓦时）3,9702,8825,537汽油（兆瓦时）332310481柴油（兆瓦时）96288381外购热力（兆瓦时）67,03267,26679,950每平方米楼面面积能源消耗总量（兆瓦时）
0.150.140.18
指标2021年度2020年度2019年度
涉及非法向环境排放污染物的案件（宗）
指标2021年度2020年度2019年度
有害废弃物产生总量（公斤）9,452 4,3701,924含水银的废弃灯管（公斤）5,8203,395735电子废弃物（公斤）2,638446404废电池（公斤）334255564废墨盒（公斤）616275221清洗冷气系统的废油（公斤）4400每平方米楼面面积有害废弃物产生总量（公斤）
0.01140.00530.0023有害废弃物合规处理率（%）100100100
本有关数据折算，以本公司根据不同废弃物的平均质量统一计算。
用水情况：
指标2021年度2020年度2019年度
用水总量（立方米）676,075601,844981,702外购自来水占比（%）100100100每平方米楼面面积用水总量（立方米）
0.840.731.20污水
排放量（立方米）621,989553,696903,166
稳健经营客户至上绿色发展以人为本回馈社会展望未来
减少自然环境影响回收再利用废弃物数量
：
雇佣在岗员工组成：
指标2021年度2020年度2019年度玻璃制品（公斤）62,7649,303102,570塑料制品（公斤）83,6917,803102,701酒店客房废旧毛巾（块）15,09730,80634,625酒店客房肥皂（公斤）7261,7743,936酒店客房牙刷（支）133,824124,695333,000环境绿化：
环保合规情况：
指标2021年度2020年度2019年度
持有5米及以上的树木（棵）534894
指标2021年度2020年度2019年度
涉及对自然环境造成破坏的案件（宗）
部分分子公司完成燃油炉改造项目，将自有燃油炉（以柴油为燃料）更新为以天然气为燃料的燃气炉。且疫情稳定后，经营活动增加，导致天然气使用量增加，柴油消耗量减少。
所排放的污水均属于生活污水。
疫情稳定后，公司的会议量、餐饮量及各类经营活动有所增加，导致该玻璃制品和塑料制品废弃物回收量增加；为接待大型活动来宾，部分分子公司对该类物品进行了翻新，因此导致肥皂和毛巾回收量减少。
计算范围为本公司京内持有型物业年度用量的总和。本报告所披露的各能源消耗量数据根据各能源的实际消耗量及国际能源署提供的相关转换因子计算。
以人为本
指标2021年度2020年度2019年度
员工人数（人）5,5885,6905,852
按性别划分
男员工（人）3,1813,2493,403女员工（人）2,4072,4412,449
按受教育程度划分研究生及以上（人）278302290本科（人）1,8061,9121,834大专（人）1,4841,4901,555中专（人）544630593其他（人）1,4761,3561,580
按年龄划分50岁以上（人）77864961630至50岁（人）3,3703,4353,34430岁以下（人）1,4401,6061,892
按地区划分中国内地5,5815,690N/A港澳台地区00N/A海外70N/A
按雇员类别划分高层人员6175N/A中层人员474532N/A一般人员5,0535,083N/A
指标2021年度2020年度2019年度
女性与男性员工薪酬比例管理层1.01.01.0一般员工1.01.01.0
薪酬：
稳健经营客户至上绿色发展以人为本回馈社会展望未来
员工变动情况
：
指标2021年度2020年度2019年度
按性别划分
男员工（%）11.67.815.5女员工（%）13.210.123.3
按年龄划分
50岁以上（%）4.12.89.130至50岁（%）9.45.88.930岁以下（%）21.816.534.2
按地区划分
中国内地（%）12.38.8N/A港澳台地区（%）不涉及
不涉及
N/A海外（%）0不涉及
N/A
指标2021年度2020年度2019年度
乡村振兴工作投入金额（万元人民币）
901.1967.9887.5 其中：产业扶贫项目50150N/A 其中：帮销扶贫产品790680.6N/A
帮助建档立卡贫困人口脱贫数
71191N/A转移就业扶贫项目中职业技能培训人数（人/次）
-35N/A
指标2021年度2020年度2019年度
因工死亡事故（宗）000须予记录的工伤数（人次）
29181二十万小时可记录工伤事故率0.5190.3150.017
职业病率（%）000因工伤损失工作日数（天）7997813
指标2021年度2020年度2019年度
社区/公益慈善投入金额（万元人民币）
959595累计帮助有先天性疾病儿童（名）
375330283
指标2021年度
受训雇员百分比
（%）100
按性别划分
男雇员（%）56.93女雇员（%）43.07
按雇员类别划分
高层人员（%）1.09中层人员（%）8.48一般人员（%）90.43
人均受训时数按性别划分男雇员44.17女雇员55.20
按雇员类别划分
高层人员127.02中层人员73.44一般人员45.68
培训与发展：
该地区年度期末雇员总数及雇员流失总数均为0。
该地区年度期末雇员总数及雇员流失总数均为0。
受训雇员百分比 = (受训雇员/雇员总人数)x100%
按性别划分的雇员受训百分比 = (男或女雇员受训人数/受训雇员)x100%
按雇员类别划分的雇员受训百分比 = (高层或中层或一般人员受训人数/受训雇员)x100%
工伤情况属于意外因素，未来北辰实业将继续加强健康与安全的管理与防范。
员工变动包括辞退员工、员工主动请辞，以及北辰实业内部的员工调岗。2021年人员流失主要源于疫情等外部因素影响，及公司对业务调整，均带来了人员流失。
该地区年度期末雇员总数及雇员流失总数均为0。
投入金额包含扶贫项目中投入资金及物资折款的资金。
职业健康及安全员工健康安全：
社区投资公益慈善：
回馈社会
乡村振兴
：
稳健经营客户至上绿色发展以人为本回馈社会展望未来
北辰实业的运营依法合规，本公司已遵守的法律法规包括但不限于此章节所列示内容。
依法合规
各法律法规对应《环境、社会及管治报告指引》内容本公司遵守情况A. 环境
层面A1：排放物
《中华人民共和国环境保护法》《中华人民共和国大气污染防治法》《中华人民共和国水污染防治法》《中华人民共和国固体废物污染环境防治法》《中华人民共和国环境噪声污染防治法》《空气污染管制条例》《餐饮业油烟污染物排放标准》《中华人民共和国水法》《城镇排水与污水处理条例》《国家水污染物排放标准制定技术导则（HJ945.2-2018）》《保护臭氧层条例》《“十三五”控制温室气体排放工作方案》《消耗臭氧层物质管理条例》《废物处置条例》《国家危险废物名录》《危险废物贮存污染控制标准》《废弃电器电子产品回收处理管理条例》《北京市地方标准餐饮业大气污染物排放标准》《北京市地方标准大气污染物综合排放标准》《北京市垃圾分类管理条例》《北京市宾馆不得主动提供一次性用品名录》《水污染管制条例》《北京市地方标准水污染物排放标准》《北京市排水许可管理办法》《北京市排水和再生水管理办法》
报告期内，本公司无违反任何列示于此章节的有关废气排放、向水及土地的排污、有害及无害废弃物的产生及控制噪音的法律法规。
B. 社会
层面B1：雇佣《中华人民共和国劳动法》《中华人民共和国劳动合同法》《中华人民共和国劳动合同法实施条例》《中华人民共和国社会保险法》《中华人民共和国未成年人保护法》《中华人民共和国妇女权益保障法》《禁止使用童工规定》《中华人民共和国残疾人保障法》《职工带薪年休假条例》
报告期内，本公司无违反任何列示于此章节的有关薪酬及解雇、招聘及晋升、工作时长、假期、平等机会、多元化、反歧视以及其他待遇及福利的法律法规。
层面B2：健康与安全
《中华人民共和国安全生产法》《中华人民共和国消防法》《中华人民共和国职业病防治法》《中华人民共和国劳动保险条例》《工作场所职业卫生监督管理规定》《工伤保险条例》
报告期内，本公司无违反任何列示于此章节的有关提供安全的工作环境及保障员工免受职业性危害的法律法规。
层面B4：劳工准则
《禁止使用童工规定》
报告期内，本公司无违反任何列示于此章节的有关防止雇用童工及强制劳工的法律法规。
层面A2：资源使用《《中华人民共和国清洁生产促进法》《中华人民共和国循环经济促进法》《中华人民共和国节约能源法》《重点用能单位节能管理办法》《节能监察办法》
报告期内，本公司无违反任何列示于此章节的有关资源使用的法律法规。
层面A3：环境及天然资源
《环境影响评估条例》《中华人民共和国环境影响评价法》《中华人民共和国土地管理法》《中华人民共和国土壤污染防治法》《中华人民共和国水土保持法》《噪音管制条例》《中华人民共和国环境噪声污染防治法》《居住建筑节能设计标准》《绿色建筑评价标准》
报告期内，本公司无违反任何列示于此章节的有关环境及天然资源的法律法规。
稳健经营客户至上绿色发展以人为本回馈社会展望未来
层面B6：产品责任
《中华人民共和国建筑法》《中华人民共和国安全生产法》《中华人民共和国食品安全法》《中华人民共和国商标法》《中华人民共和国商标法实施条例》《中华人民共和国产品质量法》《中华人民共和国消费者权益保护法》《中华人民共和国著作权法》《中华人民共和国标准化法》《中华人民共和国进出口产品检验法》《中华人民共和国网络安全法》《中华人民共和国计算机信息系统安全保护条例》《中华人民共和国广告法》《中华人民共和国侵权责任法》《中华人民共和国专利法》《中华人民共和国电子商务法》《中华人民共和国知识产权法》《餐饮服务食品安全监督管理办法》《建设工程质量管理办法》《施工企业安全生产管理规范》《物业管理服务条例》《个人资料(私隐)条例》《产品环保责任条例》《货品售卖条例》《消费品安全条例》《商品说明条例》 《信息安全技术网络安全等级保护基本要求》《互联网安全保护技术实施规定》《互联网信息服务管理办法》《计算机信息网络国际联网安全保护管理办法》
报告期内，本公司无违反任何列示于此章节的有关所提供产品和服务的健康与安全、广告、标签及隐私事宜以及补救方法的法律法规。
层面B7：反贪污《中华人民共和国公司法》《中华人民共和国刑法》《中华人民共和国反贪污贿赂法》《中华人民共和国反不正当竞争法》《中华人民共和国招标投标法》《中华人民共和国反洗钱法》
报告期内，本公司无违反任何列示于此章节的有关防止贿赂、勒索、欺诈及洗黑钱的法律法规。
联交所《环境、社会及管治报告指引》内容索引
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注A. 环境
层面A1：排放物
一般披露
有关废气及温室气体排放、向水及土地的排污、有害及无害废弃物的产生等的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
打好污染防治攻坚战、依法合规指标A1.1排放物种类及相关排放数据。综合绩效表现指标A1.2
温室气体总排放量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.3
所产生有害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.4
所产生无害废弃物总量（以吨计算）及（如适用）密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A1.5描述所订立的排放量目标和为达到这些目标所采取的步骤。打好污染防治攻坚战指标A1.6描述处理有害及无害废弃物的方法及所订立的减废目标和达标步骤。
无害废弃物处置与管理
有害废弃物处置与管理层面A2：资源使用一般披露有效使用资源（包括能源、水及其他原材料）的政策。积极开展碳减排工作指标A2.1
按类型划分的直接及╱或间接能源（如电、气或油）总耗量（以千个千瓦时计算）及密度（如以每产量单位、每项设施计算）。
综合绩效表现指标A2.2总耗水量及密度（如以每产量单位、每项设施计算）。综合绩效表现指标A2.3描述能源使用效益目标及为达到这些目标采取的步骤。积极开展碳减排工作指标A2.4
描述求取适用水源上可有任何问题，以及用水效益目标，并描述所订立的目标和达标步骤。
创建节水型企业指标A2.5制成品所用包装材料的总量（以吨计算）及（如适用）每生产单位占量。
由于本公司业务性质，此项
指标对本公司而言不适用。层面A3：环境及天然资源一般披露减低发行人对环境及天然资源造成重大影响的政策。
打造绿色可持续建筑、环
境友好型施工指标A3.1
描述业务活动对环境及天然资源的重大影响及已采取管理有关影响的行动。
打造绿色可持续建筑、环
境友好型施工
稳健经营客户至上绿色发展以人为本回馈社会展望未来
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面A4：气候变化
一般披露
识别及应对已经及可能会对发行人产生影响的重大气候相关事宜的政策。
应对气候变化指标A4.1
描述已经及可能会对发行人产生影响的重大气候相关事宜，及其应对的行动。
应对气候变化、积极开展碳
减排工作B. 社会雇佣及劳工常规层面B1：雇佣一般披露
有关薪酬及解雇、招聘及晋升、工作时数、假期、平等机会、多元化、反歧视以及其他待遇及福利的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
健全人才管理、依法合规指标B1.1按按性别、雇佣类型、年龄组别及地区划分的雇员总数。综合绩效表现指标B1.2按性别、年龄组别及地区划分的雇员流失比率。综合绩效表现
层面B2：健康与安全一般披露
有关提供安全工作环境及保障雇员避免职业性危害的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
心系员工健康、依法合规指标B2.1过去三年(包括汇报年度)每年因工亡故的人数及比率。综合绩效表现指标B2.2因工伤损失工作日数。综合绩效表现指标B2.3描述所采纳的职业健康与安全措施，以及相关执行及监察方法。心系员工健康层面B3：发展及培训一般披露
有关提升雇员履行工作职责的知识及技能的政策。描述培训活动。注： 培训指职业培训，可包括由雇主付费的内外部课程。
加强人才培育指标B3.1
按性别及雇员类别（如高级管理层、中级管理层等）划分的受训雇员百分比。
综合绩效表现指标B3.2按性别及雇员类别划分，每名雇员完成受训的平均时数。综合绩效表现
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注层面B4：劳工准则一般披露
有关防止童工或强制劳工的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
健全人才管理、依法合规指标B4.1描述检讨招聘惯例的措施以避免童工及强制劳工。健全人才管理指标B4.2描述在发现违规情况时消除有关情况所采取的步骤。健全人才管理营运惯例层面B5：供应链管理一般披露管理供应链的环境及社会风险政策。完善供应商管理指标B5.1按地区划分的供货商数目。完善供应商管理指标B5.2
描述有关聘用供货商的惯例，向其执行有关惯例的供货商数目、以及有关惯例的执行及监察方法。
完善供应商管理指标B5.3
描述有关识别供应链每个环节的环境及社会风险的惯例，以及相关执行及监察方法。
完善供应商管理指标B5.4
描述在拣选供应商时促使多用环保产品及服务的惯例，以及相关执行及监察方法。
完善供应商管理
层面B6：产品责任一般披露
有关所提供产品和服务的健康与安全、广告、标签及私隐事宜以及补救方法的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
客户至上、依法合规指标B6.1已售或已运送产品总数中因安全与健康理由而须回收的百分比。
由于本公司业务性质，此项
对本公司而言不适用。指标B6.2接获关于产品及服务的投诉数目以及应对方法。
综合绩效表现、客户满意度
管理指标B6.3描述与维护及保障知识产权有关的惯例。保护知识产权指标B6.4描述质量检定过程及产品回收程序。建造精品工程指标B6.5描描述消费者数据保障及私隐政策，以及相关执行及监察方法。保障客户隐私
稳健经营客户至上绿色发展以人为本回馈社会展望未来
主要范畴、层面、一般披露及关键绩效指标（指标）披露位置或备注
层面B7：反贪污
一般披露
有关防止贿赂、勒索、欺诈及洗黑钱的：
(a) 政策；及(b) 遵守对发行人有重大影响的相关法律及规例的资料。
弘扬廉洁风尚、依法合规指标B7.1
于汇报期内对发行人或其雇员提出并已审结的贪污诉讼案件的数目及诉讼结果。
综合绩效表现指标B7.2描述防范措施及举报程序，以及相关执行及监察方法。弘扬廉洁风尚指标B7.3描述向董事及员工提供的反贪污培训。
弘扬廉洁风尚（报告期内反
贪污培训暂未包含董事，已
在对应章节进行解释。）
社区层面B8：社区投资
一般披露
有关以社区参与来了解运营所在社区需要和确保其业务活动会考虑社区利益的政策。
回馈社会指标B8.1专注贡献范畴（如教育、环境事宜、劳工需求、健康、文化、体育）。回馈社会指标B8.2在专注范畴所动用资源（如金钱或时间）。综合绩效表现
读者反馈
尊敬的读者：
非常感谢您阅读了北京北辰实业股份有限公司《2021年度企业社会责任暨环境、社会及管治报告》。如果您对本报告有任何意见和建议，请您填写下面的意见反馈表，通过信件、电子邮件或传真等方式发给本公司。对于您的宝贵意见，本公司致以深深的谢意！
1. 您认为哪些章节为您提供了重要信息？
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□ 稳健经营 □ 客户至上 □ 绿色发展 □ 以人为本
□ 回馈社会 □ 展望未来 □ 综合绩效表现 □ 依法合规
2. 您如何评价本报告？
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请与本公司联系：
地址：北京市朝阳区北辰东路8号邮政编码：100101电子邮箱：northstar@beijingns.com.cn电话：+86 - 010 - 6499 1284传真：+86 - 010 - 8497 6797
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BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
Beijing North Star Company Limited is delighted to publish its 14
th Corporate Social Responsibility Report and the 6
thEnvironmental, Social and Governance Report. The board of directors and all the directors of the Company warrant thatthere are no false records, misleading statements or major omissions in the Report, and they shall be individually andseverally liable for the authenticity, accuracy and completeness of the contents.The purpose of the Report is to present the environmental and social issues related to the sustainable development of theCompany to all stakeholders, so that, they can better understand the Company’s sustainable development philosophy,actions and related performance.The Report is prepared in both simplied Chinese and English. In case of any discrepancy between the two versions, thesimplied Chinese version shall prevail.
ABOUT THE REPORT
The issuer should report when the board ofdirectors has determined the environmental, socialand governance issues which can significantlyimpact the shareholders and other stakeholders.
Related historical key performance indicators should bemeasurable. The issuer should set targets for reducing itsindividual impacts (could be actual numbers or directional,proactive statements). This enables the efficiency ofthe environmental, social and governance policies andmanagement system to be assessed and veried. Quantitativedata also comes with a remark, which describes its purposesand impacts, and provides comparable data when appropriate.
The Company has already provided information onthe standards, methodologies, assumptions andcalculation tools used for the reporting of emissions/energy consumption in” COMPREHENSIVEPERFORMANCE”.Key performance indicators for historical data havebeen measured in this report. The Company has settargets to reduce individual impact, including actualgures or directional, forward-looking statements.The Issuer should use consistent reporting methods so thatthe environmental, social and governance data can conductmeaningful comparison in the future. The issuer should disclosein the report any changes to the methods or KPIs used, if any,or any other relevant factors a?ecting a meaningful comparison.
Methodologies adopted by the Company areconsistent with the one used last year.
Materiality
Reporting PrinciplesThe Company’s Principle Application
Quantitative
Unless otherwise mentioned, the Report mainlydescribes the specific policies and performanceof the Company in terms of environmental, socialand sustainable development from January 1,2021, to December 31, 2021. For continuity andcomparability, some information in the Report shallbe extended as needed.
The ESG governance structure of Beijing North Star mainly consists of the Board of Directors, the Secretary to the Boardof Directors and the ESG special personnel of the Work Department of the Board of Directors.
1) The Board is mainly responsible for reviewing the Company’s ESG policies and strategies, explaining the connection
between relevant matters and the Company’s business, and approving ESG reports;
2) The Secretary to the Board is responsible for reviewing the ESG report and reporting to the Board;
3) Through data and information collection, the ESG special personnel understands the progress of ESG-related matters
and prepares work reports.In the future, Beijing North Star will, with reference to the requirements of the Environmental, Social and GovernanceReporting Guide, optimise the ESG governance structure, improve the responsibilities of the Board, and continuouslyimprove the ESG governance capabilities.
Reporting Period
Board StatementThe reporting organisational boundary of the Report isbased on the principle of materiality. Unless otherwisementioned, the material content of the Report coversBeijing North Star Company Limited and its subsidiaries.The boundary of environmental key performance indicatorsincludes properties held in Beijing by the Company, whilethe boundary of social key performance indicators includesBeijing North Star Company Limited and its subsidiaries.
Reporting Organisational Boundary
The Report is prepared in accordance with the Guidelines on Environmental Information Disclosure of Listed Companiesof Shanghai Stock Exchange published by the Shanghai Stock Exchange and the Environmental, Social and GovernanceReporting Guide under Appendix 27 of the Main Board Listing Rules of the Stock Exchange of Hong Kong Limitedpublished by the Stock Exchange of Hong Kong Limited. The Report follows the reporting principles of Environmental,Social and Governance Reporting Guide related to “Materiality”, “Quantitative”, “Balance” and “Consistency”. Please referto the below table to understand how the Company has applied the reporting principles when preparing the Report.
The contents disclosed in the Report are in compliance with the information disclosure requirements of the Guidelines
on Environmental Information Disclosure of Listed Companies of the Shanghai Stock Exchange issued by the Shanghai
Stock Exchange, as well as the ESG information disclosure requirements of the “Mandatory Disclosure Requirements”
and “Comply or Explain” under the Environmental, Social and Governance Reporting Guide in Appendix twenty-seven to
the Main Board Listing Rules of the Stock Exchange of Hong Kong Limited issued by The Stock Exchange of Hong Kong
Limited. The Report was conrmed by the ESG special personnel of the Company in March 2022 and was approved by
the Board of Directors of the Company.
The Report is available in both online and print versions. The online version can be viewed and downloaded on the
Company’s website, the Shanghai Stock Exchange and the HKEXnews website of Hong Kong Exchanges and Clearing
Limited. If you would like to request the print version of the Report or have any questions, comments or feedback on the
Report, please send an email to northstar@beijingns.com.cn to contact us.
Reporting Guidelines
Conrmation and Approval
Report Acquisition and FeedbackWhen preparing for the Report, a professional consultancygroup has assisted the Company to conduct a materialityassessment, which identified the related material issuesto Beijing North Star and its key stakeholders. Afterwards,the related information of the material issues has beencollected and disclosed accordingly in the Report.Moreover, the Company’s board of directors has alreadybeen notied of the results of the materiality assessmentand approved the Report.
Reporting PrinciplesThe Company’s Principle Application
Consistency
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
In the Report, unless the context otherwise requires, the following terms shall have the meanings set out below:2021 is the rst year of the Fourteenth Five-Year Plan and the 100th anniversary of the founding of the Communist Party
of China. It is also a year for Beijing North Star to adhere to its original aspiration of social responsibility, and continue tocreate value in fullling economic responsibilities, promoting rural revitalisation, and exploring the development path ofcarbon neutrality.In 2021, facing the challenges brought by the recurrence of the COVID-19 pandemic, Beijing North Star strengthened itsunderstanding of overcoming di?culties, fullled its responsibility of safe production, and promoted the resumption of workand production. During the Year, the operating revenue is RMB 22,094,296,000, representing a year-on-year increase of
22.77%, and the prot before tax is RMB 1,581,214,000, representing a year-on-year increase of 4.54%.
In 2021, Beijing North Star, together with its branches and subsidiaries, successfully prepared for the Winter Olympicswith high quality, safeguarding the national, comprehensive and international exhibition and forum activities such as the2021 China International Fair for Trade in Services, the 2
ndUnited Nations Global Sustainable Transportation Conferenceand the 4
th session of the 13
thBeijing Municipal Committee of the Chinese People’s Political Consultative Conference, andinterpreting the “Chinese Service” style to the world again.In 2021, Beijing North Star actively implemented Xi Jinping’s Thought of Ecological Civilisation and important instructionson carbon peak and carbon neutrality, strived to explore the path of green, low-carbon and environmental protectiondevelopment, successfully completed the annual carbon emission rights performance, and supported the low-carbondevelopment of enterprises with practical actions.In 2021, Beijing North Star deeply understoods the importance of taking the road of socialism with Chinese characteristicsfor rural revitalisation in the Fourteenth Five-Year Plan and contributed to the promotion of rural revitalisation strategy andinjected vitality into the development of agriculture and rural areas through industrial assistance, employment assistance,consumption assistance and public welfare assistance.In 2021, Beijing North Star adhered to the core value of “Loyalty and Responsibility, Co-creation and Mutual Benet”,continuously conveyed love to the disadvantaged groups in the society, and actively carried out the assistance workfor orphans, poor children with severe di?culties. For the ninth consecutive year, Beijing Chunmiao Charity Foundationprovided RMB 950,000 medical assistance funds to help nearly 400 poor children with severe di?culties.Looking forward to the future, Beijing North Star will keep in mind the mission and responsibility of a state-ownedenterprise, unswervingly implement the concept of innovative development, adhere to the general tone of seekingprogress while maintaining stability, and strive to create a world-class exhibition brand enterprise and a leading compositereal estate brand enterprise in China, so as to contribute to achieving stable and long-term economic development, socialstability and harmony, and comprehensively building a modern socialist country!
“Beijing North Star”, “the Company”Beijing North Star Company Limited“BNSIGC”Beijing North Star Industrial Group Limited Liabilities Company“ESG”Environmental, Social and Governance“the Report”2021 ESG Report of the Company“Reporting Period”, “the Year”from January 1, 2021 to December 31, 2021“Municipal SASAC”
The State-owned Assets Supervision and Administration Commissionof Beijing Municipal“Municipal Party Committee”Beijing Municipal Committee of the Communist Party of China“Municipal Government”Beijing Municipal People’s Government“CIFTIS”China International Fair for Trade in Services“Properties held in Beijing”the properties of around 1.2 million m
held by the Company in Beijing“Xin Cheng Property”
Beijing North Star Xin Cheng Property Management Co., Limited of theCompany“Apartment Management” Apartment Operation and Management Branch of the Company“Public Facilities Management Company”Public Facilities Management Branch of the Company“O?ce Building Company”O?ce Building Operation and Management Branch of the Company“Capital Convention Group”Capital Convention (Group) Co., Ltd.“NSREG”Beijing North Star Real Estate Group“National Convention Centre”Main Building of the China National Convention Centre of the Company“National Convention Centre Hotel”China National Convention Centre Grand Hotel of the Company“V-Continent Wuzhou”North Star V-Continent Beijing Parkview Wuzhou Hotel of the Company“Beijing Continental Grand Hotel”Beijing Continental Grand Hotel of the Group“Beijing International Convention Centre”Beijing International Convention Centre of the Company“InterContinental Beijing”InterContinental Beijing Beichen of the Company“Social Insurances and Housing Fund”
Endowment Insurance, Medical Insurance, Unemployment InsuranceEmployment Injury Insurance, Maternity Insurance and HousingProvident Fund“Dual-carbon goals”
General Secretary Xi Jinping announced at the general debate of theseventy-fth Session of the United Nations General Assembly that "Chinawill increase the strength of its nationally determined contribution, adoptmore powerful policies and measures, strive to peak carbon dioxideemissions before 2030, and strive to achieve carbon neutrality before 2060".“COVID-19”Coronavirus disease 2019“IHG”“InterContinental Hotels Group PLC”“HACCP”“Hazard Analysis Critical Control Point”“EBMS”“Event Business Management System”
DEFINITIONSTHE REPFACE
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
While optimising and consolidating properties held, the Company relied on its affiliated Capital Convention (Group)Co., Ltd., strengthened resources integration in its convention and exhibition business, exerted continued e?orts on theexpansion of new businesses and new technologies of exhibition industry, explored and developed various businesses,including operation and management of exhibition venues, sponsoring and undertaking of conventions and exhibitionsand supporting services, education and consulting services related to conventions and exhibitions, and security servicesfor high-end state-level and political level activities and events, and constantly carry out innovation in operation with lightassets in respect of the convention and exhibition business, thus facilitating high-quality development of the Company.Adhering to the principle of maximising shareholders’ value and on the mission to “offer service for internationalcommunication” and to “build an ideal space”, the Company continues its great effort to become a world-class eventbranded company and a leading compound real estate branded company in China.
To become aworld-class eventbranded companyTo become a leadingcompound real estate
branded company
in ChinaReward shareholdersDedicate ourselves to
communitiesPlaced great emphasis
on employees
Loyalty andresponsibilityCo-creation andmutual benet
CorePhilosophy
VISION
COMMITMENT
MISSION
CORE VALUES
COMPANYOVERVIEW
Beijing North Star Company Limitedwas established by Beijing North StarIndustrial Group Limited LiabilitiesCompany on 2 April 1997. The sharesof the Company were listed on theHong Kong Stock Exchange in May inthe same year. In October 2006, theCompany’s A shares were issued andlisted on the Shanghai Stock Exchange.
With over 20 years of development, the principal businesses ofthe Company include development properties and conventionand exhibition and investment properties (including hotels).The development properties business mainly set foot inBeijing aiming to expand beyond Beijing. In recent years, asthe Company continued to deepen the regional explorationand development in new cities, a multi-level nationwide scaledevelopment layout covering a number of regions is graduallytaking shape, and a property development system of di?erentclasses and features, covering residential units, apartments,villas, o?ces and commercial buildings, has been established.As at the end of the Reporting Period, the developmentproperties projects have established presence in 15 cities,namely, Beijing, Guangzhou, Changsha, Wuhan, Hangzhou,Chengdu, Suzhou, Nanjing, Langfang, Hefei, Ningbo,Chongqing, Wuxi, Haikou and Meishan, and the developmentscale of the Company has been continuously enhanced.The investment properties business taking convention andexhibition as a lead to actively drive the synergetic developmentof hotels, office buildings, apartments and other businesses.Properties held and operated by the Company include theNational Convention Centre, Beijing International ConventionCentre, Intercontinental Beijing Beichen, North Star V-ContinentBeijing Parkview Wuzhou Hotel, Beijing Continental GrandHotel, National Convention Centre Hotel, North Star CenturyCentre, Hui Bin Offices, Hui Xin Offices, North Star TimesTower, and Hui Yuan Apartment in the Asian-Olympic coredistrict in Beijing, and Intercontinental North Star Hotel andChangsha North Star International Conference Center inChangsha, with a gross area exceeding 1,280,000 m
.
About the Company
As at the end of the Reporting Period,the Company’s total registeredcapital is
of which
and
shares
shares
shares
(representing
(representing
of the total share capital)are A shares
of the total share capital)are H shares
3,367,020,000
2,660,000,000
707,020,000
79.002%
20.998%
O?er servicefor internationalcommunicationBuild an ideal space
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
Beijing North Star adheres to the path of internationalisation, branding and professional development, and strives tobecome an industry benchmark. Over the years, the Company has received high recognition from various sectors ofsociety for its excellent brand image, brilliant strategic management, professional operation team and rst-class servicestandards.Some of the awards and honours received by Beijing North Star Company Limited and its branches and subsidiaries/projects in 2021:
COMPANY AWARDS
Awards
Awarded
Time
WinningCompany/Projects
Granting Authority
Beijing North Star
Top 500 Real Estate Developers in China in 2021 – No. 742021.03
Beijing North Star
China Real Estate AssociationTop 10 Real Estate Developers ofComprehensive Development in China in 2021
2021.03 China Real Estate AssociationTop 100 Real Estate Enterprise in China in 2021- No. 622021.03
China Real EstateTop 10 Research GroupStar of the Top 100 in China Real Estate Industry in 20212021.03
China Real EstateTop 10 Research GroupTop 10 of the SSE-SZSE Listed Real Estate Companies
for Investment Value in 2021
2021.05
China Real EstateTop 10 Research GroupTop 10 of SSE-SZSE Listed Real Estate Companies for
Wealth Creation Ability in 2021
2021.05
China Real EstateTop 10 Research GroupNoteworthy Real Estate Companies ofthe Capital Market in 2021
2021.05
China Real EstateTop 10 Research Group2021 China Excellent Real Estate
ESG Development Enterprise
2021.05
China Real EstateTop 10 Research GroupChina Real Estate Fashion Awards - ComprehensiveOperator of China Real Estate Annual Inuence in 2021
2021.09Guardian (the third consecutive years)2021 Top 10 of Leading Brand Value in ComprehensiveReal Estate Development in China – Real EstateEnterprise with Comprehensive Operations
2021.09
China Real Estate Top 10 ResearchGroup (the fteenth consecutive years)ESG Outstanding Enterprise in 20212021.12Xindichan (the third consecutive year)Top 10 Responsible State-owned Enterprises in 20212021.12Beijing Evening News
“Excellent” level in the 2020 energy-saving targetresponsibility assessment of key energy-consuming units
2021.12
Beijing Municipal Commissionof Development and Reformand Chaoyang District Commissionof Development and Reformof Beijing Municipality(the tenth consecutive year)
Capital Convention Group
Best Service Hotel in China2021.01
InterContinental Beijing
Beautiful China Hotel Industry LeaderSummit & Golden Olive AwardTop 100 MICE Hotels in China2021.06China TOP100 Best MICE HotelExcellent Service Hotel of the Year2021.11China Hotels Fashion List AwardsBest Service Hotel
2021.12China’s Best Hotel AwardsBest Owner RepresentativeBest Hotel Owner of the YearBest Conference Hotel in China2021.12
China Business Association AwardTravel Golden Chair AwardFirst Prize of the thirty-fourth Beijing EnterpriseManagement Modernisation Innovation Achievements
2021.01
National ConventionCentre
Beijing Enterprise ManagementModernisation InnovationAchievement Review CommitteeExcellent Member Unit of the Party Building Coordination
Committee
2021.06
Working Committee of OlympicVillage, Chaoyang District, BeijingPositive Contribution Award for Service Guarantee andPreparation of Square Activities in Celebration of the 100thAnniversary of the Founding of the Communist Party of
China
2021.07
Service Guarantee and SquareActivities Headquarters2021 China International Fair for Trade in Services2021.09
China International Fair for Trade in
Services 2021Best Restaurant Hotel2021.01
V-Continent Wuzhou
LifestyleThe Best Business Hotels2021.03Meituan HotelMost Valuable New Brand2021.04Enjoyable
Beijing North Star Real Estate Group
Ankang Cup Excellent Project, Changsha2021.01
Changsha North StarReal Estate DevelopmentCo., Ltd. A3 Project
Changsha Municipal Housing andUrban-rural Development BureauClass I QC Achievements in Beijing: Research on methodof construction of ultra-high independent cylindrical
2021.04
Beijing ConstructionIndustry FederationClass II QC Achievements in Beijing: Improvingthe passing rate of TOP waterproof coils on metal roof
2021.04
Beijing ConstructionIndustry FederationClass II QC Achievements in Beijing: Improvementof large-area concrete oor crack control technology
2021.04
Beijing ConstructionIndustry FederationCSCEC III QC Achievements: Research on methodof construction of ultra-high independent cylindrical
2021.04
China ConstructionIndustry AssociationGolden Cup BIM Competition2021.05
National Intelligent Buildingand Residential Area DigitalStandardization Technical Committee
Beijing North Star Real Estate Group
Patent of cement residue cleaning device at theconstruction site of commodity buildings
2021.09
Changsha North StarReal Estate DevelopmentCo., Ltd. A3 Project
State Intellectual Property O?ceThird Prize of the First New Infrastructure Cup IntelligentConstruction Excellent Construction Case Competition in
China
2021.09
China Building MaterialsDistribution Association2021 “SMART BIM” Intelligent Building BIM Competition2021.10
RICS Royal Institution of CharteredSurveyors, GUAS Guangdong UrbanConstruction Institute“Youlu Cup” National BIM Technology Competition2021.11
Talent Exchange Center of the Ministryof Industry and Information TechnologyVice Chairman2021.07
Chongqing City Centre
Talent Exchange Centre of the Ministryof Industry and Information TechnologyChongqing City Centre of NSREG2021.07
Chongqing Real EstateChamber of CommerceCapital Civilised Unit2021.01Xin Cheng Property
Capital Spiritual Civilisation
Construction CommitteeQuality Structure Engineering in Chengdu2021.10
Chengdu North StarLuming Mansion
Chengdu Housing andUrban-Rural Development BureauChangsha Excellent Structure Project2021.10
Changsha BinchenReal Estate Co., Ltd
Changsha ConstructionIndustry Association
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
RESPONSIBLE COMMUNICATION
Stakeholder Communication
Key StakeholdersCommunication Channels
Government andRegulators
·Attend conferences ·Report regularly ·Accept inspection and supervisionInvestors andShareholders
·Annual general meeting ·Investor Relations on the o?cial website
·Investor relations hotline ·Information Disclosure ·Investor survey
·The Shanghai Stock Exchange E-interaction ·Investor collective reception day
·Strategic meetingClients
·Client service hotline ·Client satisfaction survey
· Advertisement on social mediaEmployees
·Employees interview ·Corporate training
·Employee activities ·Promotion mechanism Suppliers·Telephone interview ·On-site inspection ·Supplier conferencesMedia·Press conferences ·InterviewThe Public
·Community engagement ·Charity
·Rural revitalisation ·Advertisement on social media
whether they haveinvested or will investin Beijing North Star
whether they have an inuenceon the business operation ofBeijing North Star
whether they have interests in or area?ected by the business, productsand services of Beijing North Star
010302
Beijing North Star firmly believes that the sustainable development of an enterprise needs consensus amongstakeholders. To reach the consensus, the Company has established a wide range of e?ective communication channelswith stakeholders to gain an in-depth understanding of the needs and expectations of all, so as to evaluate the issues thatthe Company needs to focus on and deal with in its sustainable development process.Beijing North Star determines whether the relevant individuals or groups are the Company’s key stakeholders through thefollowing aspects:
In 2021, the Company's key stakeholders included government and regulators, investors and shareholders, clients,employees, suppliers, media, the public, etc. To facilitate the effective communication with different stakeholders, theCompany has established various channels and e?ectively responds to the information requests of stakeholders.
In 2021, based on its development strategy and business characteristics, the Company analyses and confirms thematerial issues with reference to the previous material issues of Beijing North Star, important international and domesticESG information disclosure guidelines, as well as comprehensively considering the industry development trend and thesustainable development issues that are widely concerned at home and abroad, as shown in the matrix below. In responseto the key stakeholders' information requests, the Report mainly focused on these material topics and disclosed relevantinformation accordingly.
Materiality Assessment
high importance
Matrix of Beijing North Star 2021 Materiality Assessment
Importance to Beijing North Star’s BusinessImportance to stakeholders
The topics marked with blue are “high importance” and the rest are “moderate importance”.
01 Green o?ce and operation 02 Green building03 Greenhouse gas emission and management04 Solid waste disposal and management 05 Wastewater discharge and management06 Exhaust gas emission and management 07 Water use and e?ciency08 Energy use and e?ciency 09 Material use and e?ciency10 Impact assessment and related mitigation measures for project construction11 Client satisfaction 12 Community investment and engagement13 Supply chain management 14 Employee benets and promotion mechanism15 Ensuring service quality 16 Health and safety of clients 17 Labour standards18 Career development and training for employees 19 Occupational health and safety20 Employment and employee welfare21 Anti-corruption22 Financial performance and investor interests23 Anti-competitive behaviour24 Corporate information disclosure
25 Social and economic compliance26 Stakeholders communication
Environmental
Social
Governance
moderate importancelow importance
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOKCONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENT
( 1 ) Improving Corporate Governance( 2 ) Promoting Integrity( 3 ) Advancing Supplier Management( 4 ) Protecting Intellectual Property Right( 5 ) Guaranteeing Pandemic Prevention and Safety
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOKCONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
As a state-owned real estate companylisted on the Shanghai Stock Exchangeand the Hong Kong Stock Exchange,Beijing North Star adheres to its consistentprinciple of maximising shareholders’ value,safeguarding the legitimate rights andinterests of investors and creditors. TheCompany attaches great importance tocreating space for win-win developmentfor its partners. The Company carefullyconsiders the opinions and suggestionsof various parties and improves themarket’s and investors’ recognition of thevalue of the Company.Beijing North Star fulfils its informationdisclosure obligations and strictly complieswith the requirements on informationdisclosure in the Stock Listing Rules ofthe Shanghai Stock Exchange, the MainBoard Listing Rules of the Stock Exchangeof Hong Kong Limited , and the Articlesof Association and the AdministrativeRules on Information Disclosure of theCompany. During the Reporting Period, theCompany maintained full communicationand interaction with investors and creditorsthrough hosting domestic and overseasinvestors surveys, teleconference,establishing Investor Relations columnson the Company’s website, and Investorhotlines to fully safeguard the rights andinterests of investors and creditors.
Beijing North Star deeply realises that scientific,systematic, standardised and professional managementwill help enterprises identify and prevent market risksand achieve efficient and healthy development ofenterprises. Therefore, Beijing North Star is committedto continuously improving its corporate management.During the Reporting Period, the Directors, Supervisorsand senior management of the Company, followingthe regulatory requirements of the places where theCompany is listed, strengthened their business trainingand continuously improved their ability to performtheir duties by participating in courses and onlinelearning. During the Reporting Period, the corporategovernance of the Company was in compliance withthe Company Law of the People’s Republic of China,the Code of Governance for Listed Companies and therelevant requirements of the China Security RegulatoryCommission.
ImprovingCorporateGovernance
During the Reporting Period, Beijing North Star completed the prot distribution of the Company for 2020 in accordancewith the dividend standards and procedures stipulated in the Articles of Association and the Dividend Distribution Planfor Shareholders, fully protecting the legitimate rights and interests of the Company’s shareholders. As considered andapproved at the 2020 Annual General Meeting, the Company's prot distribution plan for the year 2020 was based on thetotal share capital of the Company 3,367,020,000 shares, and a cash dividend of 0.030 yuan (tax included) was paid pershare. The prot distribution plan has been completed (among which the distribution of cash dividends for A-shares wascompleted on 2 July 2021 and the dividends for H-shares were distributed on 23 July 2021), with a total cash dividend ofRMB 101,010,600, accounting for 79.26% of the net prot attributable to ordinary shareholders of the Company for 2020.During the Reporting Period, to protect the legitimate rights and interests of creditors, the Company actively fullled therelevant information disclosure obligations and maintained information transparency regarding the interest paymentof corporate bonds and medium-term notes. As of December 31, 2021, the interest payments of corporate bonds andmedium-term notes such as "20 North Star 01", "14 North Star 02”, and "16 North Star 01", “19 North Star 01”, etc., havebeen paid in full on schedule. There have been no circumstances under which the Company has failed to pay the interestof its current bonds in full and on schedule.In the future, the Company will comprehensively consider policy circumstance, interest rate level, its structure of assetsand liabilities and other factors, in the combination of its major business development, to fully utilise the advantages ofthe "Headquarters Financing" model, for building a diversied nancing platform based on traditional bank nancing, andconstantly exploring a variety of capital market financing tools. The Company will constantly optimise the Company'scapital structure and debt structure, through corporate bonds, medium-term notes, asset securitisation, and other ways, tolay a solid foundation for the sustainable development of the Company and achieve high-quality development.
Giving Back to Investors and Creditors
a cash dividend ofa total cash dividend of RMBaccounting for
of the net prot attributable to ordinaryshareholders of the Company for 2020yuan (tax included) was paidper share
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOKCONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
In order to promote business development, the Company promoted the clean Party governanceconstruction and built a clean and positive development environment by improving internal systems,optimising anti-corruption reporting procedures and carrying out relevant training.In terms of system construction, the Company strictly complied with the Criminal Law of the People’sRepublic of China and other laws and regulations. In order to consolidate the primary responsibility ofsupervision, the Company has compiled the Discipline Inspection and Supervision Manual of BeijingNorth Star. As important guidance for precise supervision and pre-supervision, the Manual clariedthe key points of supervision, refined the specific contents of supervision, listed the methodsand methods of supervision, extended supervision to all levels of operation and management,e?ectively improved the quality and e?ect of supervision and discipline, and improved the Company’ssupervision system.In terms of whistle-blowing procedures, Beijing North Star collects information on whistle-blowingthrough letters, visits, emails and mailboxes. In strict accordance with the relevant provisions of thesuperior, the Company comprehensively strengthens the whistle-blowing work, timely understandsthe relevant situation, and follows up and supervises in real-time. In addition, using informationtechnology, the Company has set up an online complaint reporting channel, a complaint reportingwindow on the OA platform, and built a ve-in-one complaint reporting channel of " letters, interviews,telephone calls, network, and WeChat" to collect petition information in a variety of ways. At thesame time, the Company standardised the management of petition ledgers, unied the number of allpetitions, claried the contents, handling methods, responsible persons and disposal results of thepetitions, and implemented dynamic management to ensure that the reconciliation and cancellationrecords are clear and accurate.
To further promote the construction of a resource-saving and environment-friendly society, guide and promote suppliers toactively fulfil their environmental and social responsibilities, and build a responsible supply chain, Beijing North Star hasformulated internal policies such as the Administrative Measure for Supplier Management, the Procurement Tender ManagementRegulations, the Requirements on Green and Environmental Procurement, and the relevant internal selection managementmeasures, so as to e?ectively integrate the concept of sustainable development into the supplier management mechanism. Interms of business development and business process management, the Company shares environmental and social responsibilityrisks with suppliers, shares development opportunities, jointly identies and monitors risks and opportunities in the supply chain,and actively implements a centralised and e?cient business service procurement strategy, which is an important measure for theCompany to practice sustainable development.Beijing North Star strictly implements the supplier access and elimination mechanism, and conducts qualification reviews onsuppliers through bidding, comparison and selection in accordance with relevant systems. The review includes but is not limited tobusiness license, qualication level, service scope, bank credit, performance level, cooperation projects, reputation level, etc., andblacklists the dishonest suppliers. For suppliers that have established cooperative relationships, we implement comprehensivesupervision and inspection to fundamentally solve potential problems or weak links in the supply chain, and avoid their a?liatedsuppliers from involving illegal acts. As of December 2021, the total number of suppliers that have established long-termcooperation with the Company is 1,562, all of which are from mainland China, none of which is from Hong Kong, Macao, Taiwanor overseas.As of December 2021
The Company conducted environmental andsocial risks screening and control forThe number of suppliers that have passed the quality, occupational healthand safety, environmental or energy management system certication is
1,375
In addition, in line with the low carbon and green development concept, the Company strictly adheres to every aspect ofenvironmental protection management in the supply chain. By specifying the terms and conditions of relevant environmentalprotection requirements and service content in the supplier bidding and selection documents, and stating that suppliers who canprovide relevant environmental protection qualication certicates are preferred, the Company selects suppliers who meet theCompany's green procurement requirements, and at the same time, jointly inspected and accepted by the demand and inspectiondepartments, thus achieving a win-win situation on promoting economic development and environmental protection side by side.
Promoting IntegrityAdvancing Supplier Management
In 2021, Beijing North Star steadily promoted theconstruction of party conduct and clean government,continued to improve the capability of leading cadresof party members at all levels to resist corruption,strengthened the ideological consciousness and actionconsciousness of “not daring to corrupt”, “not being able tocorrupt”, and “not willing to corrupt”, and built an e?ectivemechanism of “Three Don’ ts”. It carried out the publicitymonth activity of Party conduct and clean governanceconstruction with the theme of “learning from the historyof the Party for a century, and being a clean and honest North Star person”. During the Reporting Period, a total of 976people visited the anti-corruption education base in batches, distributed 753 anti-corruption education materials, issued30 warning education CDs, and recommended the reading of 140 anti-corruption books. In addition, the Company held awarning education conference of "learning from cases, promoting reforms from the case", and constantly enhanced theability to resist risks by analysing typical cases and summarising experience and lessons. During the Year, the Companyheld a total of 16 warning meetings, deeply analysed 26 anti-corruption cases, and 1,898 people participated in the anti-corruption knowledge test. Eight hundred and thirty-seven copies of A Letter to Leaders at All Levels and Their Familywere distributed to the family members of the leaders of various enterprises in the form of family books, introducing theCompany’s comprehensive and strict governance of the Party and anti-corruption work, and working with the familymembers of party members to build a solid family defence line of anti-corruption, promotion of anti-corruption and anti-corruption with practical actions.Beijing North Star actively organised and initiated legal publicity activities and held the training course of “law shield” forlegal personnel to further improve their knowledge, skills and professional quality of the legal personnel team. It alsoorganised a series of publicity activities such as the “Good Life Civil Code Companion” and the “12·4” National ConstitutionDay and Constitution Publicity Week to form a good atmosphere of learning law, respecting law, abiding by law and usingby all employees, and actively cultivated the corporate governance culture with the characteristics of Beijing North Star.
letters
ReportingChannels
interviews
networktelephone calls
The Requirements on Green and Environmental Procurement lists the responsibilities ofsuppliers:
Publicity Month of Party Conduct and Clean Government ConstructionCase
During the Reporting Period, the anti-corruption training of Beijing North Star did not include the directors of the Company, but thedirectors of the Company strictly complied with relevant laws and regulations and did not involve in any corruption litigation cases. In thefuture, the Company will gradually improve the mechanism for directors to participate in anti-corruption training.
Beijing North Star rmly resists the occurrence of violations of employees' legal rights and human rights in the supply chain andeliminates any illegal activities such as no biding when there should be bidding, dividing the project to prevent biding, or creatingfake bidding, bid ridding, collusion bidding, bribery during bidding process etc. All suppliers’ selection procedures comply withlaws and regulations.
1. Actively learn green and environmental protection related knowledge, and keep an obligation to pass
relevant knowledge to all personnel of the company;
3. Conduct relevant environmental protection tests on logistics vehicles on time, prohibit the use of highly
polluting and high-emission transportation vehicles, and regularly provide the procurement department withrelevant supporting documents for the compliance of environmental protection monitoring of logistics vehicles;
2. Recommend energy-saving and environmentally-friendly products that have passed the environmental label
product certication, energy-saving product certication or other certication approved by the state under thesame conditions, and carry the relevant certicates together with the goods at the time of delivery;
4. The products or raw materials supplied need to meet the requirements of green packaging, do not use toxic
and hazardous substances as packaging materials, and use recyclable, degradable or harmless packagingmaterials to avoid excessive packaging and minimise the consumption of packaging materials on the premise ofmeeting the demand.
1,562
the total number of suppliersthat have established long-term cooperation with theCompany is
“Learning from the case, promoting reform from the case”
warning education conference
suppliers
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOKCONTRIBUTINGTO THE SOCIETYBEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
Beijing North Star attaches great importance to intellectual property protection,put it in a more prominent position. The Company improves the intellectualproperty management level by strengthening the construction of brandmanagement system, employing intellectual property consultants to provideprofessional intellectual property legal support and service, as well as specialtraining lectures. After years of efforts and accumulation, the Company hasmade remarkable achievements in the development of intellectual property. Themanagement system of intellectual property has been gradually improved, theprotection of trade secrets has been continuously strengthened, the number oftrademark, copyright and other intellectual property registration has increasedsubstantially, and the protection e?ect, application e?ciency and inuence ofintellectual property have been signicantly improved.
The rst venue management system with independent intellectual property rights developed by Beijing North Staris an important application based on the platform of North Star intelligent convention and exhibition and is animportant part of the information infrastructure of the Company. In the future, it can fully empower the managementand output management of convention and exhibition venues, and strengthen the core competitiveness of BeijingNorth Star in convention and exhibition.The system adopts the “Software as a Service” (SAAS) model for design and deployment, centralised datastorage, standardised management process and data structure, breaks the data islands, and effectivelyaccumulates exhibition data, so as to truly strengthen the general platform, strengthen the back o?ce, strengthenmanagement and control, and assist in scientic decision-making, providing strong support for the construction ofa more intelligent and smarter venue service of Capital Convention Group.
Protecting IntellectualProperty Right
Guaranteeing Pandemic Prevention and Safety
In February 2021, at the end of the Spring Festival holiday, members ofthe management team of Beijing North Star went to various city centreprojects of NSREG to carry out on-site investigation and research,requiring all city centres to improve their political position, prepare wellfor overcoming di?culties, and go all out to promote the construction ofvarious projects. Relevant personnel responded quickly, resumed workon a large scale, pushed forward the construction of various projectspromptly, earnestly performed safety and quality responsibilities,built a solid line of defence for safe production, strengthened safetyinspections, strengthened source management such as hazard sourceidentification, risk assessment and control, and comprehensivelyinvestigated and rectified safety and quality hazards. In addition,NSREG has formulated targeted emergency plans, implementedresources such as emergency teams, emergency supplies andequipment, and adopted various e?ective measures to actively createa safe and harmonious social environment.
Beijing North Star rmly believes that the health of employees is the foundation of stableoperation. In 2021, Beijing North Star actively promoted the COVID-19 vaccination work.On the basis of fully mastering the early vaccination of employees of branches andsubsidiaries, it mobilised and deployed, actively promoted, coordinated and ensuredthe orderly progress of the vaccination work. As of the end of 2021, the Company hada 95.6% vaccination coverage rate of employees in Beijing, 99% vaccination rate ofauxiliary employees and 100% strengthened immunity vaccination rate.
Adhering to the highest standards of epidemic prevention and control, Beijing InternationalConvention Centre successfully completed the guarantee work of the fourth meeting ofthe 13thBeijing Municipal Committee. Prior to the meeting, all employees were tested fornucleic acid, and more than 20 types and 50,000 pieces of anti-epidemic materials werepurchased. During the meeting, temperature measurement registration was strictly carriedout on a daily basis to dynamically check the implementation of epidemic preventionmeasures. The room is equipped with “epidemic prevention packs”, the dining table isequipped with partitions to increase the distance of the venue, and each restaurant andentrance of the venue is equipped with various epidemic prevention materials.Beijing Continental Grand Hotel served as the only o?cial media reception hotel for the2021 CIFTIS. To ensure safety and stability during the meeting, Beijing Continental GrandHotel formulated 12 special plans and plans for security and emergency response.The Office Building Company strictly implemented the requirements for pandemicprevention and control, established a weekly reporting system for pandemic preventionand control, strictly implemented the ling procedures for going out of Beijing, the onlineapproval process for leaving Beijing, and timely carried out the investigation of personnelwith medium and high risks staying outside Beijing or returning to Beijing to ensure thesafety of personnel. According to the key changes of prevention and control, the o?cebuilding company inspected the implementation of prevention and control measures suchas temperature measurement, QR code scanning, mask-wearing, one-meter line and coldchain food in all buildings and commercial projects to provide guarantee for the epidemicprevention and control of buildings.
Coordinate Pandemic Prevention and Operation
Promote Vaccination for Employees
Actively Implement Pandemic Prevention Measures
anti-epidemic materials
types
pieces
50,000
NSREG inspected the Changsha Project on site
North Star Exhibition Venue Management Information System
North Star Exhibition Venue Management Information System
As of the end of 2021
vaccination rate ofauxiliary employeesstrengthened immunityvaccination rate
the Company had
95.6%
vaccination coverage rateof employees in Beijing99%
100%
Beijing North Star developed the rst independent intellectual property venue managementsystem in ChinaCase
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CUSTOMER FIRST
( 1 ) Improving Service Level( 2 ) Strengthening Quality Management( 3 ) Fully Implementing Safety Responsibilities( 4 ) Guaranteeing Customer Rights and Satisfaction
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In 2021, Beijing North Star cooperated with its branches and subsidiaries toescort a number of major activities, and took every activity seriously with first-class standards and work attitude of pursuing excellence.During the period when the COVID-19 pandemic was normalised, Beijing NorthStar attached great importance to the prevention and control of the pandemic,and used digital innovative business models in many national, comprehensiveand international exhibitions and forum activities to reduce o?ine contact, whileexpanding the boundary of exhibition services.
Improving Service LevelGuarantee Major Events with High-Quality Service
In order to welcome the 2021 CIFTIS, Beijing North Star introduced four strategic investors, i.e. Beijing CapitalTourism Group Co., Ltd., Beijing Shougang Construction Investment Co., Ltd., Jingdong Technology HoldingCo., Ltd., and GL events China Limited, to form Capital Convention Group. Capital Convention Group has fullyparticipated in the organisation of this year’s CIFTIS, such as investment promotion and exhibition, marketdevelopment, etc., realised the cross-regional cooperation between the two venues of the National ConventionCentre and Shougang Park, and achieved a new breakthrough in market-oriented and professional operation,laying a solid foundation for the development of the entire industry chain of convention and exhibition.The annual CIFTIS successfully attracted 12,276 enterprises from 153 countries and regions to participate inthe conference through online and o?ine integration, focusing on hot topics such as digital economy, nationaldual-carbon goals and service industry expansion. As a professional contractor of the digital service zone of the2021 CIFTIS, Capital Convention Group, with the theme of "creating a new pattern of digital services and a newera of shared service trade", planned and carried out exhibitions in four aspects, namely digital governance,digital experience, digital transformation and digital trust, to present the changes brought by digital servicesto production and lifestyle and government social governance, and to outline the future of digital economy.Capital Convention Group has laid a foundation for market-oriented development by revising and launching newmodules such as the new o?cial website of the CIFTIS and 2D display poster, improved user experience andincreased network information security by optimising the registration process of exhibitors and establishing auditprocedures for booths, improved the security and controllability of closed meetings through the function of cloudmeetings. Through rich English services, the international level of services has been e?ectively improved, and thecomprehensive innovation of exhibition and convention methods has been achieved.
CIFTIS guarantee work meets new digital transformationCase
National Convention Centre Venue
Shougang Park VenueServing with an attention to detail
This year’s CIFTIS was successful. Capital Convention Group, as a professional operator of this years' CIFTIS,won praise from all parties. As the venue of the CIFTIS, the National Convention Centre won the “DemonstrationCase of Development Potential Service” award of the 2021 CIFTIS.
Providing customers with high-quality services is the cornerstone for the survival, profitability and sustainabledevelopment of an enterprise, which directly a?ects the brand image of an enterprise. With the aim of providinghigh-quality services for customers, Beijing North Star has established a collaborative service mechanism that linksup and down to e?ectively improve customer satisfaction and create value together with customers.During the Reporting Period, the Company strictly complied with the relevant laws and regulations of the PRC,covering areas including but not limited to health and safety, advertising, labelling, privacy matters and remedialmethods of providing products or services. In order to further deepen the management of product and serviceresponsibility, the Company has engaged experienced legal advisors to formulate reasonable and e?ective solutionsbased on their professional opinions. In the course of business operation, the Company resolutely cracks down onillegal construction and illegal sales to safeguard the rights and interests of customers in a practical manner.
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In June 2021, the Great Journey, a cultural and artisticperformance celebrating the 100
th
anniversary of thefounding of the Party, was held at the National Stadium.The National Convention Centre undertook the serviceguarantee task of the VIP and main performance teamsin the performance viewing area. This event has one ofthe tightest schedule, heaviest tasks, strictest standardsand the highest specifications among all the eventssince the commencement of business.
案例
InterContinental Beijing, V-Continent Wuzhou, Beijing Continental Grand Hotel and National Convention CentreHotel, as the Olympic (Paralympic) family hotels, are responsible for providing accommodation reception,conference and meal services for international guests during the Beijing Winter Olympics.In order to ensure the service of the big family hotels, Beijing North Star has set up an internal task force tocomprehensively coordinate the preparations for the big family hotels and contracted hotels, and selected 25 keypersonnel to join the hotel operation team of the Beijing Winter Olympics Organising Committee to fully cooperatewith relevant work. The hotel operation team of the big family has fully renovated the guest rooms and renovatedthe rooms for 797 guest rooms of 4 big atrium hotels and two contracted hotels respectively, striving to create amore comfortable living environment for Olympic guests.In addition, Beijing North Star has formulated a total of 123 emergency plans for production safety, networksecurity, epidemic prevention and control, public opinion management, emergency response, etc., carried out 436job drills, and trained 7,550 service personnel for the Winter Olympics, contributing to the holding of the “simple,safe and wonderful” Olympic Games.
Beijing North Star leaders conduct on-site guidanceComprehensive drill for hotels and contracted hotels in the
Winter Olympics (Paralympics)
In order to guarantee high-quality service, the Party Committee of the National Convention Centre has set up twosecurity teams with nearly 600 people, which respectively undertake the service of VIP performance and hotelaccommodation of the main performance team. In addition, the Party Committee has also set up a “storm troop"consisting of 118 Party members to provide support to the security team. During the period when the guaranteetask became closed due to the COVID 19, the Labour Union of the enterprise provided warm service packagesfor the guarantee team. The logistics team provided all-around protection. Ultimately, the service team overcamedi?culties, fullled its mission and lived up to its trust, carried forward the tradition of daring to ght hard andbeing able to win, and successfully completed the service guarantee for more than a thousand people.
Rening Catering Hygiene ManagementIn the normalised period of COVID-19 prevention and control, the number of catering business activities is increasing.Beijing North Star strictly implements various pandemic prevention measures and adheres to the working principle ofboth prevention and control and operation.
A "one-metre safety line" is set in the waiting areaClean and disinfect indoor and outdoor tables and chairs andthe dining environment four times a day;Place utensils only when guest arrives, and promote the use ofpublic chopsticks;Register incoming clients and record their body temperature toensure the safety and health of guests and restaurant sta?.
The catering department of Apartment Management Company arranged catering hygienemanagement according to the food and beverage hygiene management regulationsissued by the Food and Beverage Department of the Market Supervision Bureau duringthe epidemic, and ensured food safety at all levels.
Dining service guaranteeAll seating in the public area of the reception and the cateringbusiness area is limited by one seat each to avoid closecontact and communication between guests;
Restaurant
Hygiene
Cooking
Disinfect restaurant furniture andpublic equipment twice a day andopen the windows for ventilationExtended the high temperaturedisinfection time of tablewareFood delivery service personnelare required to wear hygiene andprotective equipmentScattered dining areas for servicesta?
Chefs’ physical health monitoringUse disinfectant to wipe kitchenoorsUse UV light to disinfect in thecold meat roomSeparate processing of rawand cooked ingredients usingexclusive tools
Food delivery centretemperature reaches 75℃
seconds
Actively implementing catering and epidemic
prevention measures
Case
Successful completion of the cultural and artistic performance celebrating the 100thanniversary of the founding of the Party
Supporting the 2022 Beijing Winter OlympicsCase
Beijing North Star Service Team
Kitchen hygiene
The hotels under Beijing North Star strengthened epidemic prevention and control efforts, conveyed the localrequirements and spirit of pandemic prevention and control to the guests in a timely manner when the guestschecked in, lled out the registration form according to the requirements of the industry and the public securitydepartment, and supervised the guests to do a good job in pandemic prevention and control. During the stay ofguests, the hotel designated personnel to measure their body temperature twice a day, and established a real-timemonitoring system for pandemic risks. A temporary quarantine observation room is set up at the entrance of thehotel lobby and the entrance of the sta? passage in case fever, suspected or conrmed cases' found. The hotelsalso provide a clean, reassuring and safe dining service and environment for incoming guests.
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Strengthening Quality ManagementStrictly Control the Quality of Food Ingredients
In terms of food safety, the Company’s hotels strictly abide by thefood safety management system, and implement the Civil Code ofthe People’s Republic of China, the Food Safety Law of the People’sRepublic of China and other relevant laws and regulations. TheCompany arranges special personnel for food raw materials toinspect and accept products, ensure quality and validity period, andcooperate with the Food and Drug Administration to do a good job infood sampling and food sample retention as required. The hotels alsocarry out food safety education and training on a regular basis, andcomprehensively raises the legal administrative level of food safetysupervisors and their awareness of food safety.A number of hotels of the Company regularly review and evaluatethe performance of suppliers based on the existing supplier scoringsystem. The scoring items cover the suppliers’ HACCP planmanagement, quality management system, food storage environment,production control, hygiene control, personnel management, etc.According to the result, the Company implements the reward policy forexcellent suppliers and requests the unqualied suppliers to improvewithin a specied time limit or replace the unqualied suppliers.
In 2021, V-Continent Wuzhou revised the Regulations on the Management of Bidding for the Purchase of Goodsand Services, which further stipulates the bidding, selection, price comparison, procurement, supervision andmanagement. In accordance with the requirements of epidemic prevention and control, the hotel has establisheda cold chain information platform in strict compliance with national regulations in terms of cold chains of importedfood ingredients.The hotel strictly follows the requirements of COVID-19 pandemic prevention and control, and requires suppliers’delivery personnel to present nucleic acid tests and codes, and to trace the source of imported cold chain food.The hotel receiving department checks the relevant inspection information of the goods to trace the source. Thesecurity department monitors the relevant testing materials of the delivery personnel.Main incentive methods implemented according to the supplier score results:
At the stage of normalisation of theCOVID-19 pandemic, some of theCompany’s hotels responded tothe national pandemic preventionrequirements by tracing the cold chainof imported cold chain food, andkeeping detailed records in the inventorypurchase and delivery registrationsystem to ensure food safety.
assist suppliers toestablish quality andsafety managementsystem and improvetheir product quality
preferential signingof next year'spurchase
increase the quantityof procurement andextend cooperationto the subsidiaries
establish long-termsupply cooperationand a strategicalliance relationship
Preferentialcooperation
V-Continent Wuzhou builds a cold chain information platformCase
Expandcooperation
Long-termcooperation
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Constructing Qualied ProjectsBeijing North Star has established a project quality management target review system, which implements project qualitymanagement objectives step by step every year, continues to strengthen review, conducts regular quality samplinginspection for all projects under construction, conducts project self-inspection, city centre inspection and a three-level prevention and control system for NSREG evaluation before delivery, and the evaluation can only be delivered tocustomers after passing the evaluation. If a customer raises a problem with the quality of the house at the time of housedelivery, the relevant department will conduct a detailed review and repair.
Fully Implementing Safety ResponsibilitiesTo ensure the quality of houses, NSREG improved the process control process from the following aspects:
At the same time, we require all contractors to:
System construction
Organise third-party project management inspection
The Company revised the Measures for Inspection and Assessment of Project Management of Beijing North StarReal Estate Group and other systems, increased the content of safety management hierarchical inspection, clariedthe objectives of project quality and safety control, optimised and improved the scope of the project managementsystem, continued to promote the standardisation and renement of project management of NSREG, and improvedthe project engineering management level;
The Company organised and completed a total of 64 third-party project quality safety inspection and evaluation workfor the self-operated projects of North Star Real Estate Group this year and conducted 18 inspection frequenciesfor three city centres and ve ne decoration and delivery projects. The overall quality and safety conditions of theinspected projects were controllable, and the inspection results of the projects were steadily improved;
Organised and carried out an inspection of construction management behaviour of nine self-operated projects ofNSREG, and each project has rectied and responded to the problems as required;
The inspection results are published on the portal of each city centre of the OA o?ce platform on time;
Carefully sorted out the essential yearly work of the department, decomposed at each level, assigned responsibilities toeach person, formulated the examination objectives, formulated the 2021 Work Plan Deep Operation Breakdown Formof the Engineering Management Centre, and strictly implemented the departmental management by the requirements.
Implement the qualitymanagement system
Comply with nationalmandatory standards
Ensure the qualitystandards of constructionin progress
Standardise the completionand record of engineeringtechnology data to keep pacewith the construction progress
The Company has signed the Work responsibility Agreement of Safety and Stability with its branches and subsidiaries,which claries the responsibilities and tasks of each enterprise in safety and stability work. Each enterprise has signed aresponsibility letter with its subordinate enterprises, departments, teams, individuals and commercial customers, leasingcontractors, labour dispatch units, etc., and earnestly implements the primary responsibility of safety and stability level bylevel, with a signing rate of 100%.
The Party Committee shares common responsibilities withthe AdministrationOne position with two responsibilitiesJoint control and managementAccountability for dereliction of dutyTaking precautions as the main taskEvery unit is responsibleHighlighting key pointsEnsuring safetyPerfectly safe
Strengthens all kinds of safetyprotection measures following
the work requirements of"perfectly safe", to makethorough deployment andstrengthen implementation.
WorkRequirements
WorkingPolicy
PrimaryResponsibility
In 2021, the Company had no major production safety accidents, no major re accidents, no preventable criminal casesand security cases, and no major tra?c accidents.In terms of product safety, the Three-year Action Plan for Special Rectification of National Production Safety in 2021has entered the centralised tackling stage. According to the Three-year Action Plan, the list of hidden problems andinstitutional measures in the centralised tackling location will be dynamically updated, special rectication e?orts will bemade for crucial and challenging issues, and governance measures will be implemented and improved. To this end, theCompany conducted special inspections, identied 43 issues through seven special projects under the Three-year Action,and completed corresponding rectication. Since the implementation of the Three-year Action, the Company has madepositive progress and achieved remarkable results in studying General Secretary Xi Jinping’s factual statement on safeproduction, implementing the primary responsibility of enterprise safe production, building a hidden danger investigationand management system, construction project safety rectication, re safety rectication, tra?c safety rectication, andinternal safety prevention rectication.For a long time, in operation and management, Beijing North Star has always placed safety production responsibilityas its top priority. Against the backdrop of the normalisation of the COVID-19 pandemic, Beijing North Star continued toimprove pandemic prevention measures, strengthened safety protection, and carried out targeted safety inspection andsupervision. Before each reception of introductory meetings and event safety guarantee work, Beijing North Star timelyand comprehensively understood and mastered the tasks and requirements of the reception work, investigated the hiddendangers of work, focused on strengthening the position related to fire prevention, stability maintenance, security andtra?c management, supported the implementation of the post safety responsibility system, consolidated the details of thework plan, formulated unique techniques for security and emergency handling, and organised special drills such as reprevention to improve various safety protection measures comprehensively.
Inspection of construction management behaviour of NSREG
The Company deeply decomposed the annual work plan and participated in thenecessary management actions of the project process
Organising urban centres to carry out bi-monthly inspection of project management
North Star Villa 1900 Project Improving Housing Quality Inspection MechanismCaseThe North Star Villa 1900 project has maintaineda meticulous attitude concerning housing qualityinspection. The relevant departments inspect thequality of the house one month before the house isdelivered to the customer. In case of any problem,the relevant departments will be arranged to repairthe home to ensure no quality problem before thehouse is delivered.
Housing quality inspection and problem-solving
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Guaranteeing Customer Rights and SatisfactionPrivacy Protection of Customer Information
In terms of customer privacy protection, following the Law of the People’s Republic of China on the Protection of ConsumerRights and Interests and other relevant regulations, the Company has formulated and implemented the AdministrativeMeasures for Legal A?airs of the Company and Implementation Rules for Contract Management of Beijing North Star andBNSIGC to meet customers’ needs for privacy protection. The head of each branch and subsidiary is responsible for thesupervision, while the discipline inspection committee and integrity supervisor are responsible for maintenance. During theReporting Period, the Company did not receive any complaint regarding customer information leakage.At the same time, the increasingly complex network security situation poses challenges for Beijing North Star to protectcustomer privacy. Therefore, following the Cybersecurity Law of the People’s Republic of China and other relevant lawsand regulations, Beijing North Star did an excellent job in network security and informatisation, strictly implemented theresponsibility system for network security work, solidly promoted the network security protection system and capacitybuilding, e?ectively built the Company’s network security barrier, and continuously created a new situation for networksecurity work. The Company and its subsidiaries continue to improve the network information security protection systemfrom physical security, network security, system security to application security, data security, security management andsecurity organisation.
Xin Cheng Property strictly manages the owner’s information and les in the jurisdiction. If it is necessary to searchfor relevant owner’s knowledge and owner’s les, it will make enquiries following the following requirements:
The Company has included the owner’s information and owner’s les in the List of Secret Matters of North StarXin Cheng Property, and the owner’s les and information are stored separately in the particular le cabinet andle box of each property project, which is strictly controlled by the customer service supervisor of each propertyproject and the property project manager.
File cabinet stores owner information and les separately
Customer Satisfaction Management
During the Reporting Period, the customer satisfaction level of BeijingNorth Star has reached 91.58%, and the customer satisfaction levelof convention and exhibition, hotel, office building, apartment havereached the benchmark enterprise level in the industry, indicating thatthe Company has continuously paid attention to and optimised theimplementation of customer satisfaction in recent years.During the Reporting Period, Beijing North Star adopted theimplementation standards for customer reception services at salessites and the “mystery guest” inspection mechanism to supervise andimprove customer services in multiple dimensions. In terms of handlingcustomer complaints, as of 31 December 2021, Beijing North Starreceived a total of 26 customer complaints (including exhibitions, hotel,office building, and apartment) throughout the year. All complaintswere communicated with the relevant project companies as soon aspossible, and feedback was completed.In terms of complaint handling and response, the Company continued to improve the “immediate handling of complaints”system and carried out relevant work and examination, ensuring timely research and deployment and ensuring thee?cient implementation of various work. At the same time, the Company actively responded to customer demands, foundand solved the root causes of customer complaints, sorted out the sensitive points of customer complaints, fundamentallyimproved the quality of products and services, and prevented the recurrence of similar complaints.
In 2021, Beijing North Star held the 2021 training session on "immediate handling of complaints" for citizens'hotline service to help employees deeply understand the reform requirements of relevant departments at themunicipal level to enhance the people's sense of gain, happiness and security as the overall goal of work,strengthen the Company's ability to "receive complaints as soon as possible" in all aspects of employment, solvethe problems of the people within the scope of service management of branches and subsidiaries, and e?ectivelyachieve the goal of "the people have a call, I have a response".
In general, the Company does not make external information inquiries
The owner can only make inquiries with his or her ID cardNon-property owners shall hold the property owner’s powerof attorney and relevant identication documents before making inquiries
The Company shall cooperate with the personnel withpublic inspection laws related information and certicates
In 2021, the average customersatisfaction rate of convention andexhibition, hotel, o?ce building, andapartment was
of complaints were respondedadequately and handled.
91.58
%
%
From January 2021 to December 2021, 1,032 complaintswere received from the public. The resolution and satisfactionrates increased from 84.44% and 84.44% in January 2021to 91.30% and 88.70% in December 2021, respectively. Theability to solve the public's demands and the work level ofcorporate service has been steadily improved.
84.44%
91.30%
84.44%
88.70%
January 2021December 2021
Xin Cheng Property strictly manages owner information and lesCase
案例Case
During the year, the work satisfaction of "immediate handling of complaints"continued to rise
resolution ratessatisfaction rates
GREEN DEVELOPMENT
( 1 ) Fighting a Tough Battle Against Pollution( 2 ) Actively Implementing Carbon Emission Reduction( 3 ) Creating a Water-Saving Enterprise( 4 ) Pursuing Green and Sustainable Buildings( 5 ) Adapting to Climate Change
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Fighting a Tough Battle Against Pollution
In 2021, Beijing North Star actively formulated pollutantemission targets, paid close attention to pollutant dischargemanagement, optimised the disposal and management of non-hazardous and hazardous wastes, and committed to deepeningthe battle of pollution prevention and control, contributing tothe realisation of the national dual carbon goals. The Companyimplemented unified standard management for its ownedproperties. As of December 31, 2021, the pollutant dischargepermits of the Company and its branches and subsidiarieshave passed the re-inspection and achieved up-to-standarddischarge.
Advancing Pollution Discharge ManagementBeijing North Star believes thatthe sustainable development ofan enterprise should achieve thecomprehensive growth of economicvalue and environmental value.Therefore, during business operation,the Company strictly abides by therelevant laws and regulations ofthe PRC on air pollution emissions,sewage discharge, solid wastetreatment and noise control, identiesthe primary “pollution sources” such askitchen fumes and exhaust gas, dust,domestic wastewater, domestic wasteand construction waste, and formulatestargeted response measures. Forexample, the Company installs fumeseparators, lters and other puricationtreatment facilities in the kitchen andregularly cleans them to treat ue gasemissions, effectively preventing thedirect emission of harmful gases to theatmosphere from the source. Throughtechnological transformation, theemission gas meets the requirements
China strives to achieve carbon peak by 2030 and carbon neutrality by 2060. It is a major strategic decisionmade by the Communist Party of China Central Committee after thorough consideration, and a solemncommitment of China to address global climate change. Beijing North Star deeply implements the spirit of thecentral government and always implements the concept of energy conservation and environmental protectionin all aspects of work. After the proposal of the dual-carbon goals, Beijing North Star gives full play to thedemonstration and leading role of green and low-carbon development, implements the green developmentpolicy of low-carbon and environmental protection, increases investment in environmental protection, practicesgarbage classication, and combines industrial advantages to improve the green level of buildings, create agreen supply chain, and adhere to the sustainable development path of low emissions and high e?ciency.
The emission target of airpollutants and water pollutantsmeets the environmentalprotection requirementsfor example, nitrogenoxides emission is less than
Pollutant emission target
30mg/m
Standardised Hotel Pollution Control Policies
of the Integrated Emission Standardof Air Pollutants (DB11/501-2017).The emission gas can only be put intooperation after passing the inspectionto ensure that the emission meets thestandards.In terms of water pollution preventionand control, Beijing North Star treatsthe discharged wastewater for pre-treatment by the Measures of BeijingMunicipality for Administration ofDrainage and Water Recycling toensure that the water quality meetsthe discharge standards. Together withits branches and subsidiaries, BeijingNorth Star comprehensively sortedout and investigated the rainwater andsewage pipe network to achieve thesame flow of rain-free sewage. Therainwater and sewage pipe networkare washed regularly every year,and the discharged water quality istested irregularly to refine the sewagedischarge management.
In addition, to control the airpollutants and sewage dischargefrom the hotel business, theCompany continued to strengthenthe relevant managementstandards of the industry andcarefully complied with andimplemented industry emissionstandards such as the EmissionStandards of Oil Fume for theCooking and the TechnicalGuidelines for the Formulation ofNational Water Pollutant EmissionStandards (HJ 945.2-2018).The Company regularly (onceevery two months on average)organises the cleaning of thekitchen oil fume hood, equipmentpipelines, oil separators and fans,etc., and conducts scheduledmaintenance of the kitchen waterand smoke hood equipmentto ensure that the appropriateequipment usually operates.
Kitchens are equipped with Fresh Air Duct(FAD) & Exhausted Duct(EAD)
facilities, and complied with oil fume emission standardClean the kitchen fume puriers, fume hoods and ues every two months and
issue the emission test reportsKitchens are equipped with grease separators; defatted sewage is discharged into themunicipal sewage pipe network, and the sludge is treated by qualied institutionsEntrust the specialised environment appraisal organisation to carry on the overall
environment management appraisal regularly every yearTemporary storage of hazardous waste shall be set up, and hazardous waste liquidgenerated in daily operation shall be dealt with by qualied institution on a regular basis
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Hazardous Waste Treatment and Management
To reduce the discharge of constructionwaste, Beijing North Star activelypromotes and applies green recycledmaterials in its projects. Startingfrom the source, it improves therecycling rate of raw materials,reasonably optimises the constructionprocess and reduces the amount ofconstruction waste generated on-site. In addition, landfilling is carriedout according to local conditions toreduce the transportation volume ofconstruction waste. For construction
The Company selects and identifies hazardous wastes by the Directory ofNational Hazardous Wastes and selects qualified suppliers in the operation,transportation and disposal of hazardous wastes for centralised collection anddisposal of hazardous wastes. In addition, to further strengthen the control ofhazardous waste generated in the Company’s o?ce and production environment,and to protect the health and safety of employees, the Company has formulatedand implemented the Regulations on the Management of Hazardous Wastes tostrictly regulate the classication, storage, recording, transportation and disposalof hazardous waste generated in the Company’s daily operations. The primaryhazardous wastes include waste lamps containing mercury, electronic wastes,waste ink cartridges, etc. The Company has adequately treated the above wastesfollowing the Regulations on the Management of Hazardous Wastes.
Identify and carefully manage the isolatedstorage areas for hazardous substances inthe hotel, including cleaning liquid, paint,paint remover and diluent, to avoid potentialhealth and environmental risks and improvethe safety of the working environment.
Non-Hazardous Waste Treatment and Management
Beijing North Star strictly abidesby the Waste Disposal Ordinance,the Law of the People’s Republicof China on the Prevention andControl of Environmental Pollutionby Solid Waste and other laws andregulations, and actively classies,recycles and reuses waste.
In terms of domestic waste management, Beijing North Star implemented the Regulations of Beijing Municipalityon the Management of Waste Classication, kept promoting waste classication, strengthened incentives andguidance, strengthened daily management, promoted habit cultivation, achieved the reduction of domestic waste,and improved the consciousness and accuracy of sort and placement. At the same time, the Company madefull use of North Star Daily, WeChat o?cial account, bulletin board, etc., to carry out extensive publicity of wastesorting and do an excellent job in demonstration construction. In October 2021, the supervision and inspectionteam of Beijing SASAC conducted an on-site inspection on the work of Beijing North Star as a demonstrationunit for household waste classication and fully a?rmed the Company’s household waste classication.
Special inspection of waste classicationFour-coloured garbage bins
The Company continues to strengthen themanagement of non-hazardous waste in ownedproperties in terms of waste classification,recycling and reuse
to continuously improve the disposal andmanagement of hazardous waste
Targets of non-hazardous waste disposal and management
Hazardous waste disposal and management Target:
In addition, some of our hotels have adopted IHG’s hazardous substance management policies, which mainly include thefollowing aspects:
Training on riskidentication and properhandling procedures foremployees responsiblefor hazardous substancedisposal.
Each hazardous substanceis properly transported anddisposed of by qualiedrecycling agencies.
HAZARDOUS
WASTE
Steps of WasteTreatment:
Classication
StorageRecordingTransportation
Disposal
waste, it formulates consumptionplans and measures and arrangesspecial personnel responsible for thesupervision and inspection of wasteremoval and disposal to maximisethe reduction and e?ciency of waste.The hotels of the Company choosedegradable environmental protectionproducts as packaging materialswhen purchasing consumables anddo not use excessive packagingproducts in guest rooms to reduce
unnecessary non-degradable waste.As the Company’s businesses donot involve the purchase and useof large quantities of packagingmaterials,, the data of packagingmaterials is not disclosed.
Based on reducing non-hazardouswaste, the Company continues tostrengthen the recycling of variousmaterials. The hotel classifies,separates and uses recyclablewaste generated in guest rooms.For example, waste towels in guestrooms are dyed and used as ragsin public areas. The discarded bedsheets are made into inner pillow
bags, and the used soap heads,shampoo and bath in guest rooms arerecycled to laundry rooms for cleaningrag glass. In addition, plastic productsare centrally recycled by a particularrecycling enterprise entrusted by theCompany. The "COMPREHENSIVEPERFORMANCE" has disclosed theamount of recycled and reused glassproducts, plastic products, waste
towels of hotel rooms, soap,and toothbrushes.
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETYBEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
Creating a Water-Saving EnterpriseUnder the guidance of the scientic outlook on development, Beijing North Star adheres to the principle of conservationrst and has formulated a strict water resources management system. It strictly controls the water consumption indicatorsof its subsidiaries every year, implements the indicator responsibility system, decomposes the responsibilities to eachenterprise at all levels, conducts inspections according to the implementation of the indicators, and vigorously promotesthe laws and regulations related to water conservation. In addition to its daily operations, the Company actively developsand implements water-saving targets, promotes the use of reclaimed water, accelerates the recycling of water resources,and promotes the construction of water-saving society with practical actions.
When signing professional subcontracting or labour contracts, the water-saving quota indicators areincluded in the contract terms for measurement and verication.Measurement tests shall be conducted regularly at each stage of construction, and the records ofmeasurement tests shall be kept.Water-saving systems and water-saving appliances are adapted for domestic water consumption atconstruction sites, office areas and living areas, with the configuration rate of water-saving instrumentsreaching 100%. Water-saving slogans are posted in bathrooms and toiletries.Centralised water supply points are set up in the living area, and tap water can be consumed directly,convenient and hygienic.Reasonably arrange the on-site water route, adopt reasonable pipe diameter and pipeline, and reducewater leakage in pipe network and water appliances. We use pressure sprays and laminated steel forconcrete maintenance to protect water, save water, and strictly prohibit watering from conserving concrete.Natural precipitation is fully collected for sprinkling on the road to reduce dust, washing vehicles, greening,watering, etc.
North Star Real Estate Group Water Conservation MeasuresCase
Since the official launch of the South-to-North Water Diversion Middle LineProject at the end of 2014, the water shortage in the Beijing-Tianjin-Hebei regionhas been alleviated. During the Reporting Period, as most of the propertiesheld by the Company are in Beijing, and the water used in the Company’s dailyoperations is purchased water, the Company did not face any di?culty obtainingwater during the Reporting Period.
Actively ImplementingCarbon Emission Reduction
In terms of the use of energy and resources, Beijing North Star adhered to theguidance of Xi Jinping Thought on Socialism with Chinese Characteristics fora New Era, conscientiously implemented the concept of green development,strictly complied with the relevant provisions of the Law of the People’sRepublic of China on Energy Conservation and the Environmental ProtectionLaw of the People’s Republic of China, and combined with the establishedinternal rules and regulations of the Company to strengthen energymanagement. Based on ensuring technical feasibility and reasonableness,it reduced consumption, reduced losses, eliminated waste of resources, andmaximised energy use e?ciency. Currently, the energy management systemof Beijing North Star has obtained ISO50001 certication.As early as the Company was founded, it established the EquipmentEnergy and Resource Management Energy Saving office to strengthenthe management and monitoring of energy use of the properties held bythe Company in Beijing, support daily energy conservation management,and implemented the concept of environmental protection. The Companycontinues to optimise the energy management system, conducts monthlystatistics on the energy use of each branch and subsidiary, and drawsenergy consumption comparison curves. The company formulates energyconservation and emission reduction targets and practical environmentalprotection solutions based on the gures.
Strengthen leadership, formulate carbon emission reduction and carbon neutrality work plans,decompose carbon emission indicators, and implement a target responsibility system.Implement energy conservation and emission reduction, pollution reduction and efficiencyenhancement, and green, low-carbon and environmental protection management systems.Focus on the transformation of vital energy-consuming units and essential energy-consumingequipment, actively promote the application of new technologies and new products for energyconservation and emission reduction and strengthen the supervision of carbon emission reduction.Continue to implement work such as energy conservation target responsibility verication, carbondioxide emission verication, energy audit, clean production audit and power consumption limitmanagement for public buildings, consolidate the essential measurement management, increasethe secondary measurement meter allocation rate, and strive to reach more than 95%.Strengthen energy-saving publicity, training and education, and advocate green and low-carbonwork and lifestyle.Continuously improve the examination, reward and punishment mechanism.
Energy-saving and emission reductiontargets: Through energy-saving andemission reduction measures, thecarbon dioxide emissions at the endof 2021 decreased by
Energy-saving andemission reduction targets
0.8%
17,507
In 2021, to actively support the national dual-carbon goals, Beijing North Star formulated emission reductiongoals and stimulated the potential of energy conservation and emission reduction through the following keymeasures to consolidate the foundation for low-carbon development of enterprises:
At present, Beijing North Star has completed the performance of carbonemission rights in 2020. After the completion of the version, togetherwith the remaining quota in the past, 17,507 tons of carbon dioxideemission quota remained in the account of the listed company.
tons of carbon dioxideemission quota remained in the accountof the listed company.
Target of water resource utilisation e?ciency:
guide enterprises to introduce municipal reclaimed water or establish reclaimed water treatment systemsaccording to the regional conditions of their subsidiaries, and apply reclaimed water treatment systems tostrive for a daily reuse rate of over of domestic wastewater
95%
From construction to office, NSREG actively formulates and implements water-saving measures in itsoperation, including but not limited to the following criteria:
compared with the weighted averagevalue of emissions for the three yearsfrom 2018 to 2019, and successfullycompleted the fullment of carbondioxide emissions
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
Environmentally-Friendly Construction
The Company conscientiously implements the requirements of the national and municipalgovernments on environmental protection, including but not limited to the Atmospheric PollutionPrevention and Control Law of the People's Republic of China , the Law of the People’s Republicof China on the Prevention and Control of Water Pollution, the Law of the People’s Republic ofChina on the Prevention and Control of Pollution from Environmental Noise and other signicantlaws and regulations, actively completes various environmental protection tasks assigned bysuperior units, and reduces the impact of project construction on the surrounding environmentby formulating and unifying relevant internal management policies and measures. During theReporting Period, the Company did not significantly negatively impact the environment andnatural gas sources.During the construction process, Beijing North Star strictly complied with the requirements ofthe competent authorities of the industry to cover the exposed part of the construction site, setup spraying facilities on the top side of large-scale public construction projects, equipped withdust mist reduction cannon and increased the area of spreading to suppress dust effectively.At the same time, the Company strictly reviews the construction organisation and design,actively adjusts the process and optimises the process with the design unit, supervision unitand construction unit, and reduces secondary on-site processing and on-site mixing operationsthrough o?-site prefabrication of components and purchase of commercial concrete, so as furtherto reduce the generation of pollutants in the construction process.
Pursuing Green and Sustainable BuildingsBeijing North Star actively implements Xi Jinping’s Thought of Ecological Civilisation and the applicable,economic, green and aesthetic construction policy for the new era during the Fourteenth Five-Year Planperiod, creates sustainable buildings with a sound system and rst-class labels, and contributes to thegreen transformation and sustainable development of the economy.The Company has internally formulated relevant management rules and regulations such as the EvaluationStandard for Green Construction Projects, the Standard for Green Building Evaluation and the AcceptanceStandard for Construction Quality of Energy-saving Building Projects, which clearly stipulate the basicprinciples of green building research and development, promotion of green environmental protectionconcept, and adherence to green development and ecological priority, so as to ensure the coordinatedeconomic development and ecological environment.In recent years, the Company has incorporated the concept of green design into its developmentand operation of properties. From planning construction to subsequent processes, the Company hasimplemented green buildings and relevant, sustainable development standards. For newly developedproperties, energy-saving and environmental-friendly construction materials are selected. For new projectsin Beijing, the Energy-saving Design Standards for Residential Buildings in Beijing (DB11/891-2020) andthe Standard for Green Building Evaluation (GB/T50378-2019) are all referenced. For projects underconstruction by NSREG across the country, relevant standards are also actively used.
Suzhou North Star Guanlan Mansion is designed and constructed by the one-star standard of theStandard for Green Building Evaluation.The construction in progress of Chongqing Yuelai No. 1 Project has been implemented followingthe DBJ50-071-2016 Chongqing Residential Building Energy Saving 65% (Green Building) DesignStandard issued by Chongqing, and the rst, second and third phases have successfully obtained thesilver-level label of energy e?ciency evaluation (Green Building).North Star Xianglu is designed and constructed by the one-star standard of the Standard for GreenBuilding Evaluation.Haikou Chang Xiu Shi Jia Project carries out planning design and construction application following theHainan Province Green Ecological Community Technical Standards. The construction drawing designand deepening are carried out by the Hainan Province Residential Building Energy Conservation andGreen Design Standards and the Hainan Province Green Building Design Description Chapter (2019Edition). All residential buildings are fully decorated, and prefabricated construction is adopted.The North Star Mansion project B6902 land parcel, B6903 land parcel and B7001 land parcelare designed and constructed following the one-star standard of the Standard for Green BuildingEvaluation The North Star Mansion project B7102 land parcel is designed and built by the basic levelof the Standard for Green Building Evaluation.Chengdu North Star Luming Maison Project was designed and constructed following the two-starstandard of the Standard for Green Building Evaluation. The Langfang Chenrui Project is designed bythe one-star standard of the Standard for Green Building Evaluation of Hebei Province.Hangzhou Fuyang Chenchun Lancheng Project has obtained two-star green buildings and adoptedrenewable recycled materials as much as possible in design to e?ectively reduce the utilisation rateof non-renewable materials. Several energy-saving and emission reduction measures were adoptedin the whole area, including prefabricated components, whole-area rened decoration, air source heatpump, and whole-house heat preservation.
At the same time, North Star Real Estate Group is committed to achieving “six 100 points” in the constructionprocess:
enclosure ofconstructionsites
hardeningof roads onconstruction sites
method operationof earthwork and
demolition
airtighttransportation ofmuck vehicles
washing ofcars enteringand leaving theconstruction sites
coverage of pilingup of materials onconstruction sitesto reduce the impact of construction on the environment in an all-round and full-process manner
Several projects of North Star Real Estate Group adopted green building-related standardsCase
North Star Real Estate Group Environmental-friendly Construction PlanCaseNorth Star Real Estate Group requires the construction site to organise and minimise the disturbance tothe site, respect the original environment of the site, and formulate environmental-friendly construction-related plans to clarify the following:
protected areas, protected objects and protective methods within siteReduce the four-connection and one-stop (water, electricity, road, network and site formation) and thedisturbed areas of earthwork excavation and reduce the layout of temporary facilities and constructionpipelinesReasonably plan and arrange the construction land of the general contractor and the subcontractor toavoid secondary movingReasonably plan the tra?c connection within the construction site to ensure smooth transportationClarify the methods of waste elimination and disposal and reduce the impact of contaminated waste on thesite ecology and environment; The construction site is closed for construction
100% 100% 100% 100% 100% 100%
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
Strengthen the management, inspection, repair and maintenance of air conditioners in public areas,refine the management system of fresh air and air-conditioning units, and regularly adjust thetemperature of the air-conditioning regions and the shutdown time of air-conditioning units through thebuilding automatic control system, to do an excellent job in energy conservation.Set the water temperature of the refrigerating machine according to the outdoor temperature.Each department must set the air-conditioning temperature in the business premises at 26 degreesCelsius in summer and 18 degrees Celsius in winter. At the same time, the actual environmentaltemperature is constantly measured and adjusted appropriately according to the environmentaltemperature and the needs of customers.Implement the implementation rules of energy conservation and consumption reduction to ensure thatother o?ce equipment such as lights, air conditioners and computers are turned o? when leaving.The Engineering Department will take the lead to adjust the use time of specic equipment in the kitchenand laundry rooms of the hotel, together with the guest room department and the food and beveragedepartment, to avoid power consumption during peak hours.Gradually transform the lighting system in the public area of the hotel, replace all damaged traditionallight sources with LED light sources, and reduce the energy consumption of the lighting system basedon meeting the existing lighting system’s illumination, colour index, colour temperature, power factor,passive light-adjusting and intelligent control.The hotel formulates a paper usage plan every year to control the procurement volume. Employees of alldepartments can consciously use double-sided printing of o?ce paper at work.
Adapting to Climate Change
Green O?ce and OperationBased on its situation, the branches and subsidiaries of Beijing North Star have formulated diversied and rich green o?ceand operation measures, striving to achieve the dual objectives of resource conservation and cost reduction.
Fully implement “electronic o?ce”, give full play to the role of electronic platforms such as OA collaborativeoffice system, Event Business Management System (EBMS) and OPERA hotel management system,establish e?cient work communication process, and reduce the use of o?ce paper.Set up “recycled paper” recycling boxes in the printing area to promote paper recycling for wastepaper.For electronic o?ce products, special personnel are regularly invited to maintain and adequately extendthe service life of the equipment, and professional institutions are asked to evaluate the recycling, recyclingproduction and harmless treatment.Replace and obtain office supplies such as waste batteries and printer cartridges for unified recyclingmanagement.Give priority to green and energy-saving product suppliers, adopt a standardised procurement systemand electronic procurement platform to purchase products and services with a less negative impact on theenvironment, and jointly promote environmental protection and low-carbon o?ce with partners.
2021 is a year of frequent extreme weather. The frequency and intensity of disasters such as floods andrainstorms have increased, and the possibility of signicant severe weather and climate events has enhanced,which may easily have a considerable impact on the Company’s construction, power supply, water supply anddrainage, and even pose a threat to the safety of construction workers.In 2021, due to the significant rainfall during the flood season and the frequent occurrence of rainstormwarnings, to effectively carry out safety production during the flood season, the Company set up a floodprevention leading group and a ood prevention available control room and successively issued the Noticeon Work Safety during the Summer Flood Season in 2021 and the Notice on Further Strengthening SafetyWork during the Summer Flood Season, requiring all enterprises to set up a ood prevention leading groupand a ood prevention emergency rescue team, carefully revise ood prevention emergency plans, improveemergency response capabilities, establish a ood prevention and disaster relief material ledger, and timelycomplete the maintenance, update and supplement of flood prevention and disaster relief materials, toe?ectively ensure the smooth passage of extreme weather in relevant regions.
The National Convention Centre Promotes “Electronic O?ce” and Resource RecyclingCase
V-Continent Wuzhou Energy Conservation and Consumption ReductionCase
PEOPLE ORIENTED
( 1 ) Improving Talent Management( 2 ) Caring for Employees’ Health( 3 ) Caring for Employees’ Life
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
A total ofgraduates from tertiaryinstitutions were introduced
As of December 31, 2021, the Companyhas hired employees with disabilities
Beijing North Star firmly believes that employees are the key to thesustainable development of an enterprise. In 2021, Beijing North Starcontinued to adhere to the “people-oriented” management philosophy,committed to creating a platform for the growth of employees, ensuring thehealth and safety of employees through multiple measures, creating aningenious, warm and inclusive working environment, and moving togetherwith employees.Improving Talent ManagementDuring the Reporting Period, Beijing North Star strictly complied withthe relevant laws and regulations in China relating to compensation anddismissal, recruitment and promotion, working hours, rest periods, equalopportunity, diversity, anti-discrimination, remuneration and benefits,prevention of child labour and forced labour. The Company adopts a zero-tolerance attitude towards the employment of child labour and forced labour.All candidates must provide legal and valid identity documents beforeemployment to ensure compliance in employment. If any cases of childand forced labour were found, the Company would perform correspondingprocedures in accordance with the above laws and regulations. Duringthe Reporting Period, the Company did not have any cases of illegalemployment, child labour or forced labour.The Company has established internal policies and management measures,including the Management Measures of Labour Contract, the ManagementMeasures of Employees’ Salary, the Management Measures of Recruitmentand Allocation, the Provisions on the Employment of Certain Positions,the Management Measures for Paid Annual Leave of the Headquarters,the Management Measures for Management Level Salary (Trial), and theSupplementary Medical Insurance Plan for Employees, etc. Beijing NorthStar updates relevant system documents from time to time in accordancewith changes in external laws and regulations, taking into account theCompany’s internal procedures and actual conditions, so as to effectivelyprotect the legitimate rights and interests of employees.
Diversied Talent AcquisitionAccording to the Management Measures of Recruitment andAllocation established by the Company, regardless of campusrecruitment or social recruitment, the Company adheres tothe principle of transparent and open talent selection, and inaccordance with the recruitment principle of "strict control overthe entry and appointment processes". The Company earnestlyimplements the recruitment process of "transparency inemployment standards and standardised recruitment process",respects each applicant while minimising the risk of enterpriseemployment. During the Reporting Period, the Company didnot receive any complaints of infringements on the rights andinterests of applicants and employees.In 2021, Beijing North Star successively organised its branchesand subsidiaries to participate in a number of “online jobfairs” organised by Beijing Municipal Human Resources andSocial Security Bureau and Municipal SASAC. A total of 126graduates from tertiary institutions were introduced, and thecampus recruitment work for 2020-2021 was carried out jointlywith NSREG and Capital Convention Group. Online publicityand lectures were conducted in the form of “self-orientation +integration of resources + external forces”.
The Company attaches great importance to the introduction ofdiversified talents, respects and treats employees of differentgenders, ages, religious beliefs, ethnicities, cultural backgrounds,families and health conditions fairly, and is committed to creatinga fair, diversified and creative team and providing a workingenvironment suitable for each employee’s development. In 2021,through the "Excellent Training Program" recruitment activities,retired college student recruitment fairs, and poverty alleviationand employment recruitment fairs, a total of 4 retired collegestudents and 1 fresh graduate from poverty-stricken areas in InnerMongolia were introduced.
According to the Management Measures of Labour Contract,Beijing North Star provides employees with:
Reasonable salaryand people-orientedbenets
Working hoursstipulated by nationallabour laws
Annual leave, personalleave, sick leave,marriage leave andmaternity leave, etc.
online job fairs
self-orientation
external forces
integrationof resources
Performanceappraisal, salaryadjustment andpromotion plan
Pay social insuranceand housing fund foremployees in accordancewith national and locallaws and regulations
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
Strengthening Talent Cultivation
Caring for Employees’ Health
Beijing North Star strictly follows the established Management Measures of Training andManagement Measures of Cross-training, respects and helps each employee to realisetheir personal value, and constantly builds a perfect talent training system and reasonablepromotion channels to help each employee realise their career development blueprint. TheCompany hopes to improve the professionalism of employees and enhance the overallstrength of the Company through a sound training mechanism.In recent years, with the Company’s continuous deepening of the two-pronged developmentstrategy of “Convention & Exhibition + Real Estate”, the Company’s demand for varioustalents, especially professional talents and senior management talents, has increasedsignicantly. In order to meet the relevant needs, the Company has set up a leading group fortalent work. By strengthening internal selection and training and market-oriented selection,the Company holds training courses for fresh graduates, corporate leaders and young talents,promotes the construction of a high-quality professional leadership team, selects excellentand well-matched talent teams, and provides talent guarantee for the development of theCompany through the training of special talents of the Capital Convention Group and practicaltalents of the NSREG.
Beijing North Star places great importance to the physical and mentalhealth of employees, regularly organises employees to go to medicalinstitutions for physical examination, improves employee welfareprotection, and ensures that every employee can devote to work witha full mental and healthy body. In addition, in order to further improvethe supplementary medical security system and reduce the medicalexpenses borne by retirees for serious diseases, the Companycontinued to implement the Supplementary Medical InsuranceProgramme for Employees and the Implementation Measures forMutual Assistance in Medical Treatment for Retirees with CriticalIllness to e?ectively improve the level of medical security.
案例
In order to improve the comprehensive quality of employees, stimulate the vitality of the organisation, andstrengthen the cultivation of innovative, applied and skilled talents, the Beijing North Star Party Schooland the Human Resources Department of Beijing North Star jointly held the 2021 orientation training fornew graduates, with 141 new graduates from the Company’s headquarters and 14 enterprises under itsjurisdiction participating in the training.This training not only strengthened the new employees’ understanding of the Company’s mission and corevalues, but also gained a deep understanding of Beijing North Star’s vision of “to become a world-class eventbranded company，to become a leading compound real estate branded company in China”. It also helpednew employees to nd their own position and quickly adapt to their positions.
Beijing North Star attaches great importance to leadership team building and talent training. In 2021, theOrganisation Department of the Party Committee, the Party School and Renmin University of China jointlyheld a seminar on improving the operation and management capabilities of enterprise leaders, aiming to builda high-quality professional leadership team with “loyalty to the Party, courage to innovate, good governanceto the enterprise, great prosperity to the enterprise, and integrity”. A total of 200 people from the departmentheads of the headquarters, members of the Company’s leadership team and some young department-levelreserve personnel participated in the training.The seminar took the form of centralised off-the-job learning, through on-site lectures, outward boundtraining, visiting experience, Q & A exchanges, etc., to learn and implement Xi Jinping Thought on Socialismwith Chinese Characteristics for a New Era, the important speech of General Secretary Xi Jinping on “July 1”and the history of the Party, deeply analyse the economic situation of the Fourteenth Five-Year Plan, interpretthe three-year action plan for state-owned enterprise reform, and conduct systematic training based onhuman resources, nancial management, high-performance organisation management, etc.
Beijing North Star seminar to improve operation and management capability
Beijing North Star orientation training for new graduates
Developmentstrategy
Convention& Exhibition
Real Estate
Case2021 Orientation Training for New Graduates
CaseSeminar on Improving Management Capability of Corporate Leaders
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
In order to create a safe and comfortable working environment, the Company continues tomaintain the equipment and facilities in the o?ce and other operating sites to ensure thatindoor lighting is suitable and air circulation is maintained. The hardware facilities in thepantry are regularly maintained and renovated, and the o?ce areas and operating sites areequipped with restrooms, activity rooms and mother-and-baby rooms to meet the diverseneeds of employees.In addition, the Company is committed to enhancing employees 'sense of belonging andcaring for every employee with wholeheartedly. During the Reporting Period, the Companycarried out di?erent forms of caring activities for employees to make them feel warm.
In order to celebrate the 111
thInternational Women’s Day on March 8 and demonstrate the demeanour offemale employees, Beijing North Star carried out a series of activities such as female leaders representativesymposium, female worker director learning exchange and sharing, online legal knowledge competition onthe protection of female employees’ rights and interests, online psychological care live class, healthy walking,etc. Among them, the activity of “Walk for the Winter Olympics, North Star Women’s Online Walking” was well-received by female employees, with nearly 2,000 participants and 78% exceeded 10,000 number of steps.
At the sprint stage of preparation for the Winter Olympics, the labour unions at all levels of Beijing North Starthoroughly carried out various tasks in relation to the logistics support for employees in the closed-loop of theWinter Olympics.Based on "targeted services, wonderful activities, and meticulous condolences", the Labour Union hasformulated and issued the Work Plan of the Labour Union on the Care for Winter Olympics Employees, whichintegrates multiple resources to provide comprehensive assistance for employees at all levels. Through theestablishment of seven emergency support service teams, the Company adopted the "one-on-one" hand-in-hand service form for enterprises around the inner ring, and accurately and e?ciently solved the di?culties foremployees, established a sta? care service team, and the labour union, the Youth League Committee and theParty Committee Publicity Department jointly opened a service mailbox to respond to the needs and confusionof employees in a timely manner, allocated special consolation money for seven enterprises serving the WinterOlympics. The Company completed the employee rst-aid skills and corporate trainer training as planned.
In line with the spirit of “caring for employees” and starting from caring for the work and life of front-lineemployees, in August 2021, the O?ce Building Company distributed heatstroke prevention supplies to front-line employees such as customer service, cleaning and security on the hot summer day, and expressedgratitude to employees for their hard work. The “Delivering Coolness” activity brought employees a refreshingatmosphere while stimulating their enthusiasm for work, reecting the care of Beijing North Star's subsidiariesfor employees.
Caring for Employees’ Life
A series of activities to celebrate “March 8” International Women’s Day
“Delivering Coolness”Summer Heat Prevention Activity
CaseA Series of Activities to Celebrate“March 8” International Women’s Day
Case
Serving Employees in the Closed-loop Winter Olympics
Case
“Delivering Coolness”Summer Heat Prevention Activity
CONTRIBUTING TOTHE SOCIETY
( 1 ) Supporting the Rural Revitalisation( 2 ) Caring for Children’s Growth( 3 ) Caring for the Community
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETYBEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance ReportBeijing North Star will uphold the core values of “Loyalty andResponsibility, Co-creation and Mutual Benet”. During theReporting Period, the Company's main forms of participationin social welfare include helping rural revitalisation andpublic charity donations and protecting the interests ofthe people in the places where it operates by carrying outcomprehensive renovation plans for old communities.Promoting the e?ective connection between poverty alleviation and rural revitalisation is one of the key tasks of Chinain the Fourteenth Five-year Period. During the Reporting Period, Beijing North Star focused on industrial assistance andcoordinated the promotion of employment assistance, consumption poverty alleviation, charity donation and other keytasks. In order to strengthen the overall coordination of rural revitalisation and assistance, the Company has establisheda leading group and working group for this task. In terms of employment assistance, the Company has recruited 27graduates from poor families in Inner Mongolia. In terms of consumption poverty alleviation, the Company purchased atotal of RMB 7,887,700 products in the innovation and entrepreneurship centre, which directly drove the developmentof industries in the supported areas. In addition, the Company continued to carry out in-depth consumption povertyalleviation, charity donation and industrial poverty alleviation in Inner Mongolia Autonomous Region.The Oroqen Autonomous Banner in Inner Mongolia Autonomous Region is one of the key counties for national-level ruralrevitalisation. After learning that some of the equipment of the edible fungi bacteria packaging factory in Zhongxing Village,Nuomin Town, Oroqen Autonomous Banner, Inner Mongolia is ageing and the layout of the bacteria maintenance roomis unreasonable, etc., Beijing North Star donated RMB 500,000 to the People’s Government of Nuomin Town, OroqenAutonomous Banner, Inner Mongolia as soon as possible to help solve the problem of disinfection and sterilisation inareas such as pre-cooling workshops, vaccination workshop and test room, as well as supplementary equipment. After theassistance, the production capacity of the antibacterial packaging factory is expected to increase from 800,000 bags to1,000,000 bags per year, the bacterial packaging yield rate will increase from 85% to over 95% per year, and the annualrevenue is expected to increase by RMB 100,000 per year.According to the unied deployment of the Municipal Party Committee and Government and the Municipal State-ownedAssets Supervision, in the Fourteenth Five-year Period, Beijing North Star will complete the income increase andassistance tasks of three villages with weak collective economy, namely Dashizi Village, Yinhe Gou Village and XuyingVillage, Tanghe Kou Town, Huairou District. In 2021, Beijing North Star acquired 54,600 catties of agricultural productsfrom three poverty-stricken villages in Tanghe Kou Town, Huairou District through the village collective equity economiccooperative, including 7,200 catties of corn and 47,408 catties of sand sweet potatoes, helping to increase income bynearly RMB 500,000, and successfully completed the target task of achieving an annual operating income of no less thanRMB 100,000 for the poor villages.In the future, Beijing North Star will give full play to its advantages in the industry, rely on its hotels and canteens, andcontinue to provide consumption assistance based on business needs, actively assist the targeted villages to expandthe sales of agricultural products, continuously stimulate the endogenous motivation of the public, and help the targetedvillages to achieve rural revitalisation.
Supporting the Rural Revitalisation
Charity Donation to Support Industrial Poverty Alleviation
Targeted Assistance to the Weak Collective Economy Area in Huairou District
Rural Revitalisation in Baihu Tou Village
Beijing North Star deems taking homestay as an important starting point and engine to promote rural revitalisationand carries out a series of assistance work such as rural tourism industry planning and design, consumption povertyalleviation, charity donation, and Party building assistance.
2021 is the ninth year of cooperation between Beijing North Star and Chunmiao Charity Foundation. The Companydonated another RMB 950,000 to the Chunmiao Charity Foundation, of which RMB 800,000 was used for medicalassistance projects and RMB 150,000 was used for supporting the operation and development of Chunmiao CharityFoundation. During the nine years, the “Beijing North Star ? Chunmiao” Foundation donated a total of RMB 8,550,000to provide medical assistance funds for 375 orphans and children with serious illnesses, and organised 615 online ando?ine volunteer activities and training sessions. These gures fully demonstrated the public welfare achievements ofBeijing North Star.
Caring for Children’s Growth
Caring for the CommunityIn 2021, Beijing North Star carried out comprehensive renovation of old communities in an orderly manner, and signedthe Cooperation Agreement on Renovation of Old Communities with the Asian Games Village Street, to integrate thecomprehensive renovation of Anhui Beili community environment and local special renovation of Huiyuan residential areainto the renovation agreement. Xin Cheng Property has invested nearly RMB 600,000 to fully build a new energy vehiclepublic charging station with 12 electric vehicle charging stations and 10 electric vehicle charging ports, which not onlycompletely solved the problem of no public charging facilities in Anhuili community, but also prevented the re accidentscaused by the illegal charging of electric vehicles.
2021 is the third year for the targeted poverty alleviationproject in Baihu Tou Village of Beijing North Star. The O?ceof the Rural Revitalisation Leading Group of MunicipalSASAC conducted an on-the-spot investigation on theoperation status of the high-end homestay project constructedin Baihu Tou Village, and highly recognised the project’s rolein enhancing the collective economy, promoting per capitaincome, and developing integrated tourism industry. At thesame time, it fully affirmed the achievements of BeijingNorth Star in actively driving the whole village to get rid ofthe poverty and become rich and increase income. BeijingNorth Star also won the honour of “Advanced Group of Urbanand Rural Community Co-construction in Beijing” for itsoutstanding performance in the “one enterprise, one village”pair-up assistance work.
Beijing North Star won the honuor of “Advanced Group of Urban
and Rural Community Co-construction in Beijing”
Agricultural Products Consumption Assistance In Three Villages Of Poor Collective Economy In Tanghe Kou Town
Electric vehicle charging stations put into use
Community/Charity Donation:
950,000
Yuan
Investment in RuralRevitalisation:
9.011
million Yuan
GREEN DEVELOPMENTPEOPLE ORIENTED
OUTLOOK
During the Fourteenth Five-Year Plan period, BeijingNorth Star will continue to strengthen its operation andmanagement, actively full its economic responsibilities,strengthen the prevention of various risks, and worktogether with partners to build a solid foundation forcorporate development.At the same time, the Company will adhere to the pathof sustainable development, continue to conduct in-depth research on the whole thought of carbon peakand carbon neutrality in China and Beijing, and exploremore detailed and effective energy conservation,emission reduction, green and low-carbon environmentalprotection measures based on the current status of itsowned properties, so as to lead the Company to furtherdevelop towards high-quality development.In the future, Beijing North Star will continue to fulfilsocial responsibility, continue to inject momentum intorural revitalisation, support consolidating and expandingthe achievements of poverty alleviation and the e?ectiveconnection between rural revitalisation to build abeautiful China.
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
STABLE MANAGEMENTCUSTOMER FIRSTGREEN DEVELOPMENTPEOPLE ORIENTEDOUTLOOK
CONTRIBUTINGTO THE SOCIETY
APPENDICES
All the statistical and calculation methods used in the Report are annotated. Data of previous years and data of someindicators have been sorted out and presented. Unless otherwise stated, the data provided in this section are the datacollected for the corresponding year or as at 31 December of the corresponding year. The relevant data of “GreenDevelopment” in this section is mainly from the properties held by the Company in Beijing (including but not limited tothe headquarter, Apartment Management Company, Office Building Company, National Convention Centre, NationalConvention Centre Hotel, the V-Continent Wuzhou, Beijing Continental Grand Hotel, Beijing International ConventionCentre, as well as the InterContinental Beijing, the Public Facilities Management Company and the Land Branch of BeijingNorth Star). "N/A" in each list indicates the year in which the relevant data is not disclosed or counted, or the data is notavailable for comparison.STABLE MANAGEMENT
CUSTOMER FIRST
GREEN DEVELOPMENT
Prevention of bribery and corruption:
Quality of Product and ServiceProduct and service performance:
EmissionsAtmospheric pollutant emissions
:
Greenhouse gas (GHG) emissions
:
Indicator202120202019
Number of concluded legal cases regarding corruptpractices brought against the issuer or its employees
Number of legal cases involved bribery, extortion,
fraud and money laundering
Number of employees receiving anti-corruption training2,9822,279-
Indicator202120202019Number of legal cases in which products and services are
suspected of having safety and health problem
Number of lawsuits in which products and services aresuspected of infringing intellectual property rights
Number of complaints about leaking clients’ information 000Number of complaints from customers2625-Clients’ satisfaction rate (%)
91.5887.6793.10
Indicator202120202019NOx (tonne)
3.772.805.32SOx (tonne)
0.0180.0140.026
3 During the Reporting Period, some branches and subsidiaries changed fuel oil stoves to gas stoves, and with the gradual stabilisation of thepandemic, business activities increased, and energy consumption increased, which in turn affected atmospheric pollutant emissions andgreenhouse gas emissions; Meanwhile, the total amount of hazardous and non-hazardous waste also increased due to the increase in the numberof meetings, food and beverage and various operating activities of the Company.4 The scope of this calculation only covers the total amount of air pollutant emissions caused by the use of gas stoves, boilers and other naturalgas-red equipment in the Company’s properties held in Beijing in 2021. The calculation method of air pollutant emissions was referred from theManual for Urban Sources of Pollution Coe?cient in the Second National Census published by the State Council of the People's Republic of Chinaand the Reply on the Emission Coe?cient of Sulfur Dioxide from Gas Facilities (Natural Gas Used in Municipal Pipelines) in Beijing published bythe former Ministry of Environmental Protection of the People's Republic of China.5 The calculation method and relevant emission factors of this greenhouse gas emission list are based on the Guidelines for Carbon DioxideEmission Accounting and Reporting for Enterprises (Units) in Beijing (2018 Edition) issued by the Beijing Municipal Bureau of Ecology andEnvironment, the Notice on the Preparation of 2018 Carbon Emission Reporting and Verication and Emission Monitoring Plan issued by theMinistry of Ecology and Environment of the People’s Republic of China, and the Greenhouse Gas Protocol: Corporate Accounting and ReportingStandards issued by the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD). The Company’sgreenhouse gas emissions in 2021 include direct greenhouse gas emissions caused by the use of motor vehicles, gas furnaces, boilers and othernatural gas-red equipment, and indirect greenhouse gas emissions caused by the use of purchased electricity and purchased heat.
Indicator202120202019GHG emissions (tonne CO
eq)59,12057,44768,926Direct emissions (Scope 1) (tonne CO
eq)9087281,330Indirect emissions (Scope 2) (tonne CO
eq)58,21356,72067,598Emission reduced by held trees (tonne CO
eq)
Total GHG emissions per m
of oor area(tonne CO
eq)
0.0732 0.06990.0839
COMPREHENSIVE PERFORMANCE
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
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CONTRIBUTINGTO THE SOCIETY
Non-hazardous waste:
Use of ResourcesEnergy consumption
7 8
:
Emission and discharge compliance:
Hazardous waste
:
Indicator202120202019
Total non-hazardous waste
produced (kg)
3,046,8581,525,4692,377,515Kitchen waste (kg)1,785,819954,2511,749,852General waste (kg)1,261,039 571,218627,663Total non-hazardous wasteproduced per m
of oor area (kg)
3.671.862.89Legally disposal rate of non-hazardous waste (%)100100100
Indicator202120202019
Total energy consumption (MWh)119,992115,109148,541Purchased electricity (MWh)48,56244,36362,192Natural gas (MWh)3,9702,8825,537Petrol (MWh)332310481Diesel (MWh)96288381Purchased heat (MWh)67,03267,26679,950Total energy consumedper m
of oor area (MWh)
0.150.140.18
Indicator202120202019Number of casesinvolving illegal emission
Indicator202120202019
Total hazardous waste produced (kg)9,452 4,3701,924Fluorescent tube contained mercury (kg)5,8203,395735Electronic waste (kg)2,638446404Used battery (kg)334255564Used cartridge (kg)616275221Waste oil for cleaning air-conditioning
system (kg)
4400Total hazardous waste producedper m
of oor area (kg)
0.01140.00530.0023Legally disposal rate of hazardous
waste (%)
100100100
For relevant data conversion, the Company calculated according to the average quality of di?erent waste.
Water Consumption:
Indicator202120202019Total water consumption (m
)676,075601,844981,702Percentage of purchased municipal
water (%)
100100100Total water consumed per m
of oorarea (m
)
0.840.731.20Wastewater
discharge (m
)621,989553,696903,166
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
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CONTRIBUTINGTO THE SOCIETYMitigate Natural and Environmental ImpactsWaste recycled and reused
10:
EmploymentEmployee structure:
Indicator202120202019Glass (kg)62,7649,303102,570Plastic (kg)83,6917,803102,701Discarded towel (piece)15,09730,80634,625Used soap (kg)7261,7743,936Used toothbrush (piece)133,824124,695333,000
Greening environment:
Environmental protection compliance:
Indicator202120202019
Held trees with height aboveor equal to 5 meters
534894
Indicator202120202019Number of cases involvingdamage to the natural environment
7 The scope of calculation includes the total resources consumption of the Company’s property holding projects in Beijing. Energy consumption datawas based on the amount of purchased electricity and fuels consumed and the relevant conversion factors provided by the International EnergyAgency.8 Some branches and subsidiaries completed the fuel stove renovation project to upgrade their own fuel stoves (using diesel as fuel) to gas stovesusing natural gas as fuel. In addition, the increase in operating activities after the pandemic stabilised, resulting in an increase in natural gasconsumption and a decrease in diesel consumption.9 For relevant data conversion, the Company calculated according to the average quality of di?erent waste.10 After the epidemic stabilised, the Company’s conference volume, catering volume and various business activities increased, resulting in anincrease in the waste recycling of glass products and plastic products; In order to host large-scale events, some branches and subsidiariesrenovated such items, resulting in a decrease in the recycling of soap and towel.
PEOPLE ORIENTED
Indicator202120202019Total number of employees5,5885,6905,852
By genderMale3,1813,2493,403Female2,4072,4412,449
By educational backgroundMaster’s Degree and above278302290Bachelor’s Degree1,8061,9121,834Tertiary education diploma1,4841,4901,555Secondary education diploma544630593
Others1,4761,3561,580
By age groupAbove 5077864961630 to 503,3703,4353,344Below 301,4401,6061,892
By geographical regionMainland China5,5815,690N/AHong Kong, Macao and Taiwan regions00N/A
Overseas70N/A
By employee categorySenior management6175N/AMiddle management474532N/AGeneral employee5,0535,083N/A
Indicator202120202019
Ratio of basic salary and remuneration of female employees to male employeesManagement1.01.01.0General employees1.01.01.0
Remuneration:
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
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CONTRIBUTINGTO THE SOCIETY
Employee turnover
:
Indicator202120202019
By gender
Male (%)11.67.815.5Female (%)13.210.123.3
By age groupAbove 50 (%)4.12.89.130 to 50 (%)9.45.88.9Below 30 (%)21.816.534.2
By geographical region
Mainland China (%)12.38.8N/AHong Kong, Macao and Taiwan (%)Not Applicable
Not Applicable
N/AOverseas (%)0Not Applicable
N/A
Indicator202120202019
Money invested in the povertyalleviation work (RMB 0’000)
901.1967.9887.5Of which: Industrial povertyalleviation products (RMB 0’000)
50150N/AOf which: Helping to sell poverty alleviation
products (RMB 0’000)
790680.6N/AThe number of registered poor
household helped
71191N/ANumber of people receiving vocational skillstraining in poverty alleviation projects for
employment transfer (person/time)
-35N/A
Indicator202120202019
Work-related fatalities (case)000Number of reportable work injury
29181Injury rate (per 200,000 hours work)0.5190.3150.017
Occupational disease rate (%)000Number of lost day due to work-related injury7997813
Indicator202120202019
Amount of community/charityinvestment (RMB 0’000)
959595Accumulative number of helpedchildren with congenital diseases
375330283
Indicator2021Percentage of trained employees (%)
By gender
Male (%)56.93Female (%)43.07
By employee category
Senior management (%)1.09Middle management (%)8.48General employee (%)90.43
Training hours per capita
By genderMale 44.17
Female 55.20
By employee categorySenior management 127.02Middle management 73.44General employee 45.68
Training and development:
The total number of employees and the total employee turnover are 0.
The total number of employees and the total employee turnover are 0.
Percentage of employees trained = Employees who took part in training / Number of employees x100%
Breakdown for employees by gender = Number of male or female employees took part in training / Employees who took part in training x100%
Breakdown for employees by employee category = Number of senior management or middle management or general employees took part intraining / Employees who took part in training x100%
Work-related injuries are accidents. In the future, Beijing North Star will continue to strengthen the management and prevention of health andsafety.
Employee turnovers include dismissal of employees, voluntary resignation of employees, and internal transfer of employees of Beijing North Star.The loss of employees in 2021 was mainly due to the impact of external factors such as the pandemic, and the Company’s business adjustment,which led to the loss of employees.
The total number of employees and the total employee turnover are 0.
The amount of investment includes the funds invested in poverty alleviation projects and the funds converted from materials.
Occupational Health and SafetyEmployees’ health and safety:
Community InvestmentCharity:
CONTRIBUTING TO THE COMMUNITY
Rural Revitalisation
:
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
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CONTRIBUTINGTO THE SOCIETY
The operation of Beijing North Star is in compliance with laws and regulations. The laws and regulations that the Companyhas complied with include but not limited to the contents listed herein.
LEGAL COMPLIANCE
The laws and regulations corresponding to the Environmental,Social and Governance Reporting Guide
Compliance of theCompanyA. Environmental
Aspect A1: EmissionsEnvironmental Protection Law of the People's Republic of ChinaAtmospheric Pollution Prevention and Control Law of the People's Republic of ChinaLaw of the People's Republic of China on Prevention and Control of Water PollutionLaw of the People's Republic of China on the Prevention and Control of EnvironmentalPollution by Solid WastesLaw of the People's Republic of China on Prevention and Control of Pollution fromEnvironmental NoiseAir Pollution Control OrdinanceEmission Standards of Oil Fume for the CookingWater Law of the People’s Republic of ChinaRegulation on Urban Drainage and Sewage TreatmentTechnical Guidelines for the Formulation of National Water Pollutant Discharge Standards(HJ945.2-2018)Ozone Layer Protection OrdinanceNotice of the State Council on Issuing the Work Plan for Greenhouse Gas Emission Controlduring the Thirteenth Five-Year Plan PeriodRegulation on the Administration of Ozone Depleting SubstancesWaste Disposal OrdinanceDirectory of National Hazardous WastesPollution Control Standard for Hazardous Waste StorageRegulation on the Administration of the Recovery and Disposal of Waste Electrical andElectronic ProductsEmission Standards of Beijing Municipality on Air Pollutants for Catering IndustryBeijing Municipality Comprehensive Emission Standard of Air PollutantsRegulations of Beijing Municipality on the Management of Waste ClassicationCatalogue of Disposable Products Not Allowed in Beijing HotelsDischarge Standard of Water PollutionBeijing Municipality Emission Standard of Water PollutionMeasures of Beijing Municipality for Administration of Drainage LicenseMeasures of Beijing Municipality for Administration of Drainage and Water Recycling
During theReporting Period,the Company did notviolate any laws andregulations relatedto air emissions,the discharges intowater and land,the generation ofhazardous and non-hazardous wasteand the control ofnoise listed in thischapter.
B. Social
Aspect B1: Employment
Labour Law of the People's Republic of ChinaLabour Contract Law of the People's Republic of ChinaRegulation on the Implementation of the Employment Contract Law of the People'sRepublic of ChinaSocial Insurance Law of the People’s Republic of ChinaLaw of the People's Republic of China on the Protection of MinorsLaw of the People's Republic of China on the Protection of Women's Rights and InterestsProvisions on the Prohibition of Using Child LaborLaw of the People's Republic of China on the Protection of Disabled PersonsRegulation on Paid Annual Leave for Employees
During the ReportingPeriod, the Companydid not violateany laws andregulations relatedto compensation anddismissal, recruitmentand promotion,working hours,rest periods, equalopportunity, diversity,antidiscrimination, andother benets andwelfare listed in thischapter.Aspect B2: Health and SafetyProduction Safety Law of the People's Republic of ChinaFire Protection Law of the People's Republic of ChinaLaw of the People's Republic of China on the Prevention and Control of OccupationalDiseasesLabour Insurance Regulations of the People's Republic of ChinaProvisions on the Supervision and Administration of Occupational Health at Work SitesRegulation on Work-Related Injury Insurances
During the ReportingPeriod, the Companydid not violate anylaws and regulationson providing a safeworking environmentand protectingemployees fromoccupational healthlisted in this chapter.Aspect B4: Labour Standards
Provisions on the Prohibition of Using Child Labour
During the ReportingPeriod, the Companydid not violate anylaws and regulationson preventing childand forced labourlisted in this chapter.
Aspect A2: Use of Resources
Law of the People's Republic of China on Promoting Clean ProductionCircular Economy Promotion Law of the People’s Republic of ChinaLaw of the People's Republic of China on Energy ConservationMeasures for the Management of Energy Conservation in Key Energy-using UnitsThe Energy Conservation Inspection Scheme
During theReporting Period,the Company didnot violate any lawsand regulationsrelated to the use ofresources.
Aspect A3: The Environment and Natural ResourcesEnvironmental Impact Assessment OrdinanceLaw of the People's Republic of China on Environmental Impact AssessmentLand Administration Law of the People's Republic of ChinaSoil Pollution Prevention and Control Law of the People's Republic of ChinaWater and Soil Conservation Law of the People's Republic of ChinaNoise Control OrdinanceLaw of the People's Republic of China on Prevention and Control of Pollution fromEnvironmental NoiseEnergy Saving Design Standard for Residential BuildingsStandard for Green Building Evaluation
During the ReportingPeriod, the Companydid not violate anylaws and regulationsrelated to theenvironment andnatural resources.
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CONTRIBUTINGTO THE SOCIETY
Aspect B6: Product ResponsibilityConstruction Law of the People’s Republic of ChinaProduction Safety Law of the People’s Republic of ChinaFood Safety Law of the People’s Republic of ChinaTrademark Law of the People’s Republic of ChinaImplementation Regulations of the Trademark Law of the People’s Republic of ChinaProduct Quality Law of the People’s Republic of ChinaLaw of the People’s Republic of China on the Protection of Consumer Rights and InterestsCopyright Law of the People’s Republic of ChinaStandardisation Law of the People’s Republic of ChinaLaw of the People’s Republic of China on Import and Export Product InspectionCybersecurity Law of the People’s Republic of ChinaRegulations of the People's Republic of China on Safety Protection of ComputerInformation SystemsAdvertising Law of the People’s Republic of ChinaTort Law of the People’s Republic of ChinaPatent Law of the People’s Republic of ChinaElectronic Commerce Law of the People’s Republic of ChinaIntellectual Property Law of the People’s Republic of ChinaMeasures for the Supervision and Administration of Food Safety in Food and BeverageServiceMeasures for Quality Management of Construction ProjectsAdministrative Provisions on the Work Safety License of Construction EnterprisesProperty Management Services OrdinancePersonal Data (Privacy) OrdinanceProduct Environmental Responsibility OrdinanceSale of Goods OrdinanceConsumer Goods Safety OrdinanceTrade Descriptions OrdinanceBasic Requirements for the Graded Protection of Information Security Technology andNetwork SecurityRegulations on the Implementation of Internet Security Protection TechnologiesAdministrative Measures for Internet Information ServicesAdministrative Measures for the Security Protection of Computer Information NetworksLinked to the Internet
During the ReportingPeriod, the Companydid not violate anylaws and regulationson health and safety,advertising, labelling,privacy matters relatingto products andservices provided andmethods of redresslisted in this chapter.
Aspect B7: Anti-corruptionCompany Law of the People’s Republic of ChinaCriminal Law of the People’s Republic of ChinaAnti-Corruption and Bribery Law of the People’s Republic of ChinaAnti-Unfair Competition Law of the People's Republic of ChinaLaw of the People's Republic of China on Bid Invitation and BiddingAnti-Money Laundering Law of the People's Republic of China
During the ReportingPeriod, the Companydid not violate any lawsand regulations onbribery, extortion, fraudand money launderinglisted in this chapter.
SEHK ESG REPORTING GUIDE CONTENT INDEXSubject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosureor RemarksA. EnvironmentalAspect A1: EmissionsGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicant impact onthe issuer relating to air and greenhouse gas emissions, discharges into water andland, and generation of hazardous and non-hazardous waste.
Fighting a Tough Battle AgainstPollution,LEGAL COMPLIANCEKPI A1.1The types of emissions and respective emissions data.
COMPREHENSIVEPERFORMANCEKPI A1.2
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (intonnes) and, where appropriate, intensity (e.g. per unit of production volume, perfacility).
COMPREHENSIVEPERFORMANCEKPI A1.3
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g.per unit of production volume, per facility).
COMPREHENSIVEPERFORMANCEKPI A1.4
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity(e.g. per unit of production volume, per facility).
COMPREHENSIVEPERFORMANCEKPI A1.5Description of emissions target(s) set and steps taken to achieve them.
Fighting a Tough Battle AgainstPollutionKPI A1.6
Description of how hazardous and non-hazardous wastes are handled, and adescription of reduction target(s) set and steps taken to achieve them.
Non-Hazardous WasteTreatment and ManagementHazardous Waste Treatmentand ManagementAspect A2: Use of ResourcesGeneralDisclosure
Policies on the e?cient use of resources, including energy, water and other rawmaterials.
Actively ImplementingCarbon Emission ReductionKPI A2.1
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) intotal (kWh in ’000s) and intensity (e.g. per unit of production volume, per facility).
COMPREHENSIVEPERFORMANCEKPI A2.2
Water consumption in total and intensity (e.g. per unit of production volume, perfacility).
COMPREHENSIVEPERFORMANCEKPI A2.3
Description of energy use e?ciency target(s) set and steps taken to achievethem.
Actively ImplementingCarbon Emission ReductionKPI A2.4
Description of whether there is any issue in sourcing water that is t for purpose,water e?ciency target(s) set and steps taken to achieve them.
Creating a Water-SavingEnterpriseKPI A2.5
Total packaging material used for nished products (in tonnes) and, if applicable,with reference to per unit produced.
Due to the nature of theCompany’s business, mattersrelating to packing materialsare not applicable.Aspect A3: The Environment and Natural ResourcesGeneralDisclosure
Policies on minimising the issuer’s signicant impacts on the environment andnatural resources.
Pursuing Green andSustainable Buildings,Environmentally-FriendlyConstructionKPI A3.1
Policies on minimising the issuer’s signicant impacts on the environment andnatural resources.
Pursuing Green andSustainable Buildings,Environmentally-FriendlyConstruction
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CONTRIBUTINGTO THE SOCIETY
Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosure orRemarksAspect A4: Climate Change
GeneralDisclosure
Policies on identication and mitigation of signicant climate-related issueswhich have impacted, and those which may impact, the issuer.
Adapting to Climate ChangeKPI A4.1
Description of the signicant climate-related issues which have impacted,and those which may impact, the issuer, and the actions taken to managethem.
Adapting to Climate Change,
Actively Implementing Carbon
Emission ReductionB. SocialEmployment and Labour PracticesAspect B1: Employment
GeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicantimpact on the issuer relating to compensation and dismissal, recruitmentand promotion, working hours, rest periods, equal opportunity, diversity,antidiscrimination, and other benets and welfare relating to compensationand dismissal, recruitment and promotion, working hours, rest periods,equal opportunity, diversity, anti-discrimination, and other benets andwelfare.
Improving Talent Management,
LEGAL COMPLIANCE
KPI B1.1
Total workforce by gender, employment type (for example, full- or parttime),age group and geographical region.
COMPREHENSIVE
PERFORMANCEKPI B1.2Employee turnover rate by gender, age group and geographical region.
COMPREHENSIVE
PERFORMANCEAspect B2: Health and SafetyGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicantimpact on the issuer relating to providing a safe working environment andprotecting employees from occupational hazards.
Caring for Employees’ Health,
LEGAL COMPLIANCEKPI B2.1
Number and rate of work-related fatalities occurred in each of the past threeyears including the reporting year.
COMPREHENSIVE
PERFORMANCEKPI B2.2Lost days due to work injury
COMPREHENSIVE
PERFORMANCEKPI B2.3
Description of occupational health and safety measures adopted, and howthey are implemented and monitored.
Caring for Employees’ HealthAspect B3: Development and TrainingGeneralDisclosure
Policies on improving employees’ knowledge and skills for dischargingduties at work. Description of training activities.
Strengthening Talent CultivationKPI B3.1
The percentage of employees trained by gender and employeecategory (e.g. senior management, middle management).
COMPREHENSIVE
PERFORMANCEKPI B3.2
The average training hours completed per employee by gender andemployee category.
COMPREHENSIVE
PERFORMANCE
Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosure orRemarksAspect B4: Labour StandardsGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicantimpact on the issuer relating to preventing child and forced labour.
Improving Talent Management,LEGAL COMPLIANCEKPI B4.1
Description of measures to review employment practices to avoid child andforced labour.
Improving Talent ManagementKPI B4.2Description of steps taken to eliminate such practices when discovered.Improving Talent ManagementOperating Practices
Aspect B5: Supply Chain ManagementGeneralDisclosure
Policies on managing environmental and social risks of the supply chain.
Advancing Supplier
ManagementKPI B5.1Number of suppliers by geographical region.
Advancing Supplier
ManagementKPI B5.2
Description of practices relating to engaging suppliers, number of supplierswhere the practices are being implemented, and how they are implementedand monitored.
Advancing Supplier
ManagementKPI B5.3
Description of practices used to identify environmental and social risksalong the supply chain, and how they are implemented and monitored.
Advancing Supplier
ManagementKPI B5.4
Description of practices used to promote environmentally preferableproducts and services when selecting suppliers, and how they areimplemented and monitored.
Advancing Supplier
ManagementAspect B6: Product ResponsibilityGeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicantimpact on the issuer relating to health and safety, advertising, labelling andprivacy matters relating to products and services provided and methods ofredress.
CUSTOMER FIRST, LEGAL
COMPLIANCEKPI B6.1
Percentage of total products sold or shipped subject to recalls for safetyand health reasons.
Due to the nature of the
Company's business, this does
not apply to the Company.KPI B6.2
Number of products and service related complaints received and how theyare dealt with.
COMPREHENSIVE
PERFORMANCE, Customer
Satisfaction ManagementKPI B6.3
Description of practices relating to observing and protecting intellectualproperty rights.
Protecting Intellectual Property
RightKPI B6.4Description of quality assurance process and recall procedures.Constructing Qualied ProjectsKPI B6.5
Description of consumer data protection and privacy policies, and how theyare implemented and monitored
Privacy Protection of Customer
Information
BEIJING NORTH STAR 2021 Corporate SocialResponsibility & Environmental, Social and Governance Report
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CONTRIBUTINGTO THE SOCIETY
Subject Areas, Aspects, General Disclosures and KPIs
Locations of Disclosure orRemarks
Aspect B7: Anti-corruption
GeneralDisclosure
Information on:
(a) the policies; and(b) compliance with relevant laws and regulations that have a signicantimpact on the issuer relating to bribery, extortion, fraud and moneylaundering.
Promoting Integrity, LEGALCOMPLIANCEKPI B7.1
Number of concluded legal cases regarding corrupt practices broughtagainst the issuer or its employees during the reporting period and theoutcomes of the cases.
COMPREHENSIVEPERFORMANCEKPI B7.2
Description of preventive measures and whistle-blowing procedures, andhow they are implemented and monitored.
Promoting Integrity
KPI B7.3Description of anti-corruption training provided to directors and sta?.
Promoting Integrity (In theReporting Period, theanti-corruption trainings didnot include the directors ofthe Company. This situationhas been explained in thecorresponding chapter.)CommunityAspect B8: Community InvestmentGeneralDisclosure
Policies on community engagement to understand the needs of thecommunities where the issuer operates and to ensure its activities take intoconsideration the communities’ interests.
CONTRIBUTING TO THESOCIETYKPI B8.1
Focus areas of contribution (e.g. education, environmental concerns, labourneeds, health, culture, sport).
CONTRIBUTING TO THESOCIETYKPI B8.2Resources contributed (e.g. money or time) to the focus area.
COMPREHENSIVEPERFORMANCE
Reader’s Feedback
Dear Sir/Madam, Greetings!Thank you so much for reading the 2021 Corporate Social Responsibility & Environmental, Social and GovernanceReport of Beijing North Star Company Limited. If you have any comments or suggestions on this Report, please kindly llin the feedback form below and send it to us by mail, e-mail or fax. We would like to express our deep gratitude for yourvaluable comments!
1. Which chapters do you think provide you with important information?
□THE PREFACE□COMPANY OVERVIEW□ COMPANY AWARDS□RESPONSIBLE COMMUNICATION□STABLE MANAGEMENT□ CUSTOMER FIRST□GREEN DEVELOPMENT□PEOPLE ORIENTED□
CONTRIBUTING TO THE SOCIETY□OUTLOOK□COMPREHENSIVE PERFORMANCE□ LEGAL COMPLIANCE
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Environmental, Social AndGovernance Report