Corporate SocialResponsibility (CSR) Repo
Joyoung Co., Ltd.
2024
About the RepoMessage from ChairKey Peormance
About JoyoungCompany ProleCompany CultureCompany EventsHonorsESG Management
Index of IndicatorsReaders Feedback Form
Unity and Cohesion,Cultivating Joyoung ElitesProtect Employee Rights and InterestsSuppo Employee DevelopmentSafeguard Employee HealthCare for Employee Life
Cooperation and Collaboration,Building a Better Society
Joyoung Public Welfare73
Compliance Governance,Adhering to Stable Development
Green and Eco-Friendly,Guarding a Low-Carbon Future
Standardize Corporate GovernanceStrengthen Risk ManagementAdhere to Business EthicsPractice Responsible MarketingEnsure Information SecurityReinforce Pay Building
Promote Green OperationStrengthen Energy Conseation andEmission ReductionEnhance Environmental AwarenessRespond?to Climate Change
Innovation-Led,Focusing on Customer Experience
Collaborative Responsibility,Driving Progress Together
Innovative Use of Space TechnologyAccelerate Innovation-Driven DevelopmentProtect Intellectual PropeyStandardize Quality ManagementOptimize Customer Experience
Paner?ManagementIndust-University-Research Cooperation
About the Repo
The Repoing Period
The statements herein and the peormance repoed mainly cover the period from Janua 1, 2024 to December 31, 2024 (the"Repoing Period"), and may involve previous years or reect the policies or practices in 2025.
Scope of the RepoThis report discloses information on the environmental, social, and governance responsibilities of Joyoung Co., Ltd. and its 12subsidiaries. Relevant typical cases are drawn from Joyoung Co., Ltd. and these subsidiaries.Source of Information
The information and data disclosed in this repo are derived from the internal ocial documents, statistical repos, and annualrepos of Joyoung Co., Ltd. The nancial data in this repo are presented in RMB. In case of any inconsistency with the nancialstatements, the latter shall prevail.Company NameJoyoung Co., Ltd. (hereinafter referred to as "Joyoung", "the Company", or "we/us")
Compilation Basis
This repo is prepared with reference to the following standards:
2030 Sustainable Development Goals (SDGs) of the United NationsSustainability Accounting Standards Board Standards (SASB Standards)Global Repoing Initiative Standards (GRI Standards) of Global Sustainability Standards Board (GSSB)China National Standard - Guidance on Social Responsibility Repoing (GB/T 36001-2015)China Enterprise Reform and Development Research Association - China Enterprise Sustainability Repo Guidelines (CASS-ESG 6.0)Shenzhen Stock Exchange Self-Regulato Guidelines No. 1 for Listed Companies - Standardized Operation of the CompaniesListed on the Main BoardRepo ApprovalThis repo was approved by the Board on March 26, 2025.
Repo AcquisitionThis repo is provided in electronic form. You may log onto the Company's ocial website (https://www.joyoung.com) to read theelectronic version of the repo. If you have any questions or suggestions about this repo, please email us at 002242@joyoung.com, or call 0571-81639093.
Joyoung Co., Ltd.2024 CSR Repo
Message from Chair
Chair of the Board of Joyoung Co., Ltd.
Yang Ningning
Promote low-carbon environmental protection to achievesustainable green developmentThe Company hascontinuously improved its environmental management system,strictly adhered to environmental regulations, deepenedenergy-saving and emission-reduction measures, andenhanced the capability of reverse renewal across the entirechain. In administrative management, we have optimizedenergy management, and in production, we have promotedresource recycling. At the same time, we have activelyresponded to climate change by incorporating climate risksinto our management system, developing climate changeresponse strategies, and developing renewable energy projectsto increase our energy self-suciency. We are also enhancingenvironmental awareness among employees and consumersthrough sustainable advocacy and promoting a green, low-carbon lifestyle, contributing our utmost eos to the nationalcarbon peak and neutrality goals.Continue to innovate with consumer needs at the coreIn 2024, the Company successfully launched the "SpaceTechnology" 3.0 series of products, including innovativeproducts such as 0-Coating Non-Stick Rice Cooker 40N9U Pro,Space Water Purier R5P, All-in-One Blender Nutrition MasterY8, Hands-Free Quiet Low-Purine Soy Milk Maker K7 Pro andRapid Brew Wellness Kettle. We are committed to applyingadvanced space technologies to small home appliances,bringing consumers a healthier and more convenient smartliving experience. In 2024, the Company’s total R&D investmentwas about RMB 360.97 million. Additionally, we are alwaysconsumer-centric. By improving our quality control system,strengthening quality inspection capabilities and enhancingquality training, we ensure the delivery of high-qualityproducts for consumers. We care for eve consumer and havecontinuously optimized our customer service managementmechanism, providing comprehensive seices through multipleonline and oine channels. This year, customer satisfaction hasrisen to 98.9%.Close collaboration to enhance the contributions of suppliersand research institutionsJoyoung has implemented a robustsupplier admission and evaluation mechanism, enforcing strictadmission standards and conducting supplier conferences
and comprehensive capability training. We ensure in-depth cooperation with high-quality suppliers who valueenvironmental and social responsibilities, driving continuousimprovement and joint sustainable development amongsuppliers. Meanwhile, Joyoung maintains close cooperationwith multiple universities and research institutions, suppoinginnovative educational practices and engaging in cutting-edgetechnology exchanges, making positive contributions to thevigorous development of indust and Company technologies.Give back to society and contribute to a happy society withloveAdhering to the core value of "concentrating the power ofgoodness and creating a better life through health", Joyoungactively promotes public welfare projects such as JoyoungCharity Kitchen and Food Education Workshop. In 2024, wecompleted the construction of 133 charity kitchens, bringingthe total number of Joyoung Charity Kitchen nationwide to1,617, which has greatly helped rural schools improve theirmeal service conditions. Additionally, we built 52 new foodeducation workshops this year, promoting the developmentof food education through optimized space design, upgradedequipment, food education courses, and teacher training.To date, we have a total of 306 food education workshopsnationwide. Moreover, our Born to the Sun project hascumulatively suppoed 161 underprivileged children, providingthem with educational and companionship support. TheJoyoung Charity Foundation continuously gives back to societythrough public welfare projects, sharing love and strength.In 2025, Joyoung will continue to practice the core corporatevalues of "people-oriented, teamwork, responsibility, andhealth". We stay consumer-centric, focus on the brand genesof innovation and health, and continue to concentrate ondeveloping our small home appliance business. In the future,we will work together with consumers, employees, investors,business paners and other stakeholders to continuously leadthe way, make breakthroughs and contribute to a path towardshealth, green, and sustainable development.
In 2024, Joyoung celebrated its 30th anniversary. Over these three decades, we have persevered through challengesand remained steadfast to our original mission. From "Family Kitchen" to "Charity Kitchen" and then to "Space Kitchen",we have been committed to bringing a healthy lifestyle to eve citizen. Looking back at 2024, both the indust and theCompany faced signicant challenges. During this year, the small home appliance indust faced adverse factors such asweakening market demand, intensied indust competition, and eeting new market oppounities. At the same time,bolstered and aided by relevant supportive policies from the nation, the industry achieved rapid growth in the fourthquaer, consequently leading to a satisfacto conclusion for the year. As a leading brand in China’s small home applianceindust, Joyoung remains customer-centric, retail-oriented, and innovation-driven, continuously creating healthy homeappliances to meet the public’s aspirations for a better life. The Company is committed to optimizing energy usage, activelyresponding to climate change, suppoing innovative breakthroughs, aiding rural education revitalization, and promotingcontinuous improvement and joint sustainable development among suppliers. Together with stakeholders, we are creatinglong-term social value and moving towards a sustainable future.
Joyoung Co., Ltd.2024 CSR Repo
Key Peormance
Total Greenhouse Gas Emissions(Scope 1 + Scope 2)
tCO
e 9,143.758,269.498,398.03
Photovoltaic Power GenerationkWh3,053,4133,419,3653,590,949
Purchased Electricity ConsumptionIntensity (Electricity consumption perRMB 10,000 of revenue)
kWh/RMB 0,000 12.4314.65
17.23
Water Consumption Intensity (Waterconsumption per RMB 10,000 ofrevenue)
tonne/RMB 0,000 0.200.20
0.20
EnvironmentalIndicatorUnit202420232022
Joyoung Co., Ltd.2024 CSR Repo
Total Number of Employeesperson2,8322,5772,342
Percentage of Female Employees%3737
Number of Employees Paicipating inVolunteer Activities
person382516
Customer Satisfaction%97.497.9
98.9
Cumulative Number of Patentspatent11,64813,18114,262
EmployeeIntegrity and self-discipline Agreement Signing Rate
%100100
SupplierIntegrity CooperationAgreementSigning Rate
%100100
New SupplierInformation SecurityCondentiality AgreementSigningRate
%100100
Social
Governance
Indicator
Indicator
Unit
Unit
2024
2024
2023
2023
2022
2022
Joyoung Co., Ltd.2024 CSR Repo
About Joyoung
Company ProleCompany CultureCompany EventsHonorsESG Management
Company ProleJoyoung Co., Ltd. (002242.SZ), listed on the Shenzhen Stock Exchange in 2008, is a modernenterprise specializing in the research, development, production, and sales of small homeappliances. In 1994, Joyoung invented the world’s rst fully automatic household soy milk maker.Over the past 30 years, as a leading brand in high-quality small home appliances, Joyounghas adhered to its core DNA of health and innovation, and has comprehensively promoteddigital transformation. Centered on customers and oriented by demand, the Company tightlygrasps the dual engines of products and channels. Joyoung actively fulfills its corporatesocial responsibility and has established the Joyoung Charity Foundation. The Foundation iscommitted to developing two core public welfare projects: Joyoung Charity Kitchen and FoodEducation Workshop, continuously suppoing the healthy growth of young people.The Company has always adhered to the brand philosophy of "Healthy and Enjoyable",empowering the life quality of the citizens with space technology. The brand currently coversa wide range of small home appliances, including soy milk makers, high speed blenders, ricecookers, air fers, water puriers, electric kettles, noodle makers, oor cleaners and hair ders.Hundreds of millions of products are providing convenience to customers’ homes.
Joyoung Co., Ltd.2024 CSR Repo
Company Culture
Become a respected national brand rep-resenting self-developed innovation and ahealthy lifestyle.
Joyoung staed from the wish of oering a cup of goodsoy milk and now it actively advocates a healthy diet forall our people. Joyoung provides unparalleled high-qual-ity products and seices, creating a healthy and tastefullifestyle, promoting Chinese dieta culture, and enablingour people to enjoy a better and healthier life.
Brand Vision
Core Values
Brand Mission
Be proud of employees' achievements and progress, create a just, fair and transparentworking environment for them, and adhere to the people-oriented philosophy.Respect and care for employees, help them to grow, and recognize their contributions
Encourage employees to consciously integrate into the team, rely on their team to achievepersonal development, and develop an ability and habit of voluntary communicating andcooperating with their team.Encourage teamwork
Insist on being responsible to customers, employees, paners and stakeholders, and requireemployees to be sincere, pragmatic and faithful to their promises.Be a responsible enterprise and benet society
Regard health as the core quality of our business, pursue simplicity, efficiency andstandardization, and provide employees with a healthy working platform.Choose health undeakings and make healthy products
People-oriented
Teamwork
Responsibility
Health
Joyoung Co., Ltd.2024 CSR Repo
Company Events
Joyoung invented the world's first fully automatichousehold soy milk maker, making it easy forthousands of families to drink homemade cooked soymilk, creating a brand-new indust.
Joyoung was officially engaged in the first spacekitchen development project for China's space station.
Joyoung's sales revenue surpassed 10 billion yuan, andset up the "Joyoung Charity Foundation".
Joyoung launched "Space Technology" 2.0 series ofnew products, including 0-Coating Non-Stick RiceCooker, Less Noisy Blender, and Quick & Easy AirFer.
Sales of Joyoung soy milk maker exceeded 1 million units.
Joyoung acquired 51% shares of SharkNinja (China) andstarted a new development model involving not onlykitchen appliances but also other household appliances.
Together with the Tianhe core module, the rst Joyoung-made "Space Kitchen" was installed in China's spacestation, oering healthy water and meals for astronauts.
Joyoung celebrated its 30th anniversary and launchedthe "Space Technology" 3.0 series of products. For sixteenconsecutive years, Joyoung has been awarded the "MostInuential Small Home Appliance Brand".
1994
2004
Joyoung was successfully listed on the ShenzhenStock Exchange (002242.SZ).
2008
2010
Joyoung donated 50 million yuan to set up the "JoyoungHope Fund" and launched the Joyoung Charity Kitchenproject.2014
20172020
2021
2023
2024
Joyoung Co., Ltd.2024 CSR Repo
Honors
List of AnnualInvestment-RelatedData of ListedCompanies: BestInnovation PracticeThe 18th China ListedCompanies ESG Top 100
Top 100 SeiceEnterprises in ZhejiangProvince
First Prize in ShandongProvince’s New andOld Kinetic EnergyConversion High-ValuePatent CultivationCompetition
Top 10 Corporate CharityFoundations in Zhejiang(2nd Edition)
The First Batch ofDigital EconomyIndust InnovationCenters in ShandongProvince
China Home ApplianceInnovation Achievements:
Most Inuential SmallHome Appliance Brand
Kitchen ApplianceIndust DevelopmentConference: All-RoundBlender Pioneer Awardfor Joyoung All-in-One Blender NutritionMaster Y8
Joyoung Co., Ltd.2024 CSR Repo
ESG Management
Joyoung ESG Action Strategy
Joyoung has established an ESG management structure comprising the Board of Directors, senior management, and aworking group.
The Board of Directors is responsible for reviewingand supeising signicant ESG matters, formulatingrelevant management policies and strategies.Senior management is responsible for assessing themateriality and risks of ESG issues to the Company’sbusiness and reputation, and regularly reportingthese risks and opportunities to the Board ofDirectors.The working group is tasked with implementing thestrategies and policies of the Board of Directors,conducting relevant management and reportingactivities, and reporting progress to seniormanagement.
TheBoardSeniorManagement
Working Group
Joyoung Co., Ltd.2024 CSR Repo
Corporate Governance
Employee Rights andInterests
Space TechnologyGreen OperationResponsible Marketing
Employee Life
Climate ChangeRisk Management
Employee Development
Innovation-Driven
Public Welfare
Energy Conseation and
Emission ReductionInformation SecurityBusiness Ethics
Employee HealthIndust-University-ResearchCooperationPaner Management
Intellectual PropeyQuality ManagementCustomer Experience
Environmental AwarenessPay Building
ComplianceGovernance,Adhering to Stable
Development
Green andEco-Friendly,Guarding a Low-Carbon FutureInnovation-Led, Focusingon CustomerExperience
Cooperation andCollaboration,Building a BetterSocietyCollaborativeResponsibility,Driving ProgressTogether
Unity and Cohesion,Cultivating Joyoung
Elites
Joyoung ESG Action Strategy
Joyoung Co., Ltd.2024 CSR Repo
Stakeholder CommunicationJoyoung values the suggestions of stakeholders. We have established a smooth communication mechanism and launchedregular communication through various channels and methods, such as the ocial website, media platforms, meetings, repos,etc., to fully understand the key issues of concern to stakeholders and oer precise responses.
Shareholders
Operational complianceStable peormance growthProtection of shareholdersFull disclosure of informationInvestor relations managementAnti-corruption
Standardized governance and prudent operationStrive to maintain high-quality developmentComprehensive risk managementComplete, accurate, and timely informationdisclosureSincere and smooth communication with investorsZero tolerance for corruption and bribe
Government andRegulato Agencies
Operational complianceCompliance with regulatorequirementsResponse to nationaldevelopment policies
Compliance with laws and regulationsAcceptation of regulato inspectionsActively implement and ensure proper execution
Customers andDistributors
High-quality productsAfter-sale seicesPrivacy protection
Innovate and develop high-quality productsProvide high-quality and ecient customer seiceStrictly protect customer information
StakeholdersIssues ConcernedCommunication and Response
Joyoung Co., Ltd.2024 CSR Repo
Employees
Employment and rightsprotectionEmployee remuneration andbenetsCareer development andtrainingEmployee safety and healthDemocratic communication
Strictly protect the rights and interests ofemployeesSound sala systemSmooth promotion channelsStandardize management to ensure employees'health and well-beingAbundant communication mechanisms andchannels
Suppliers
Supply chain managementHonest and friendly cooperation
Transparent procurement and responsibleprocurementSupplier assessment
Indust
Innovative developmentPaicipation in indust exchanges
Indust-university-research cooperation
Environment
Low-carbon operationEnvironmental protection action
Environmental-friendly facto constructionWaste treatmentGreen workplace
Communities and the
Public
Social welfareRural revitalization
Public welfare donationsVolunteer activities
StakeholdersIssues ConcernedCommunication and Response
Joyoung Co., Ltd.2024 CSR Repo
Materiality AssessmentThe Company regularly reviews material issues and conducts materiality assessments through the following steps to ensure thatthe assessment results reect the Company's operations and stakeholders' concerns:
In 2024, considering external regulations and policies as well as stakeholder concerns, the Company discussed and assessedmaterial issues, and determined that the results of 2022 still apply to the Company's operations, thus continuing with the 15material issues from 2022. In the repo, we will provide responses and disclosures for each issue. The issues are as follows:
IdenticationIdentify issues that have significant im-pacts on both the Company and stake-holders based on domestic and interna-tional ESG disclosure standards, UnitedNations Sustainable Development Goals,stakeholder surveys, and the Company'sbusiness development plans.
PrioritizationEvaluate and prioritize the iden-tified issues, considering theirimpoance to the Company andthe impact on stakeholders.
Validation
Validate the identified materialissues by the Company's execu-tives and external expes. Adjustand form the nal material issuematrix.
Impact on the Company
Impact on stakeholders
Compliance OperationBusiness Ethics and Anti-CorruptionInformation Security and Privacy Protection
Intellectual Propey ProtectionIntelligent Manufacturing and Digitization
Supply Chain ManagementResource Conseation and RenewableResource UtilizationCarbon Emission Reduction
Green Product R&DThe Establishment of an EnvironmentalManagement System
Employee Training and DevelopmentGreen Workplace
Product Quality and SafetyTechnology R&D and InnovationCustomer and Consumer Rights Protection
SocialLowHigh
High
EnvironmentalGovernance
Joyoung Co., Ltd.2024 CSR Repo
GovernanceResponsibilities
Compliance operation
Strictly adhere to laws, regulations, policies, and induststandards, and manage compliance issues and risks.Business ethics and anti-corruption
Prohibit acts of corruption, extoion, and embezzlementof public funds, refuse to provide or accept improperbenets, and adhere to the principle of fair trade.Intellectual propey protection
Protect the intellectual propey rights of the Companyitself and others.Information security and privacy
protection
Protect the privacy and data security of the Company,clients, and business paners.
EnvironmentalResponsibilities
The development of anenvironmental management system
Systematically manage the Company's resource utilizationand the environmental impact of production andoperational activities.Green product R&D
Invest in the research and development of energy-savingand low-carbon technologies and products.Resource conseation andrenewable resource utilization
Enhance resource utilization eciency in production andoperations, and promote the recycling of resources.Green workplace
Achieve the sustainability and environmental friendlinessof the oce environment through measures such asenergy conseation, water conseation, and paperlessoce.Carbon emission reduction
Reduce the use of fossil fuels and invest in, as well asutilize, renewable energy sources.
SocialResponsibilities
Product quality and safety
Ensure quality control and usage safety throughout theentire lifecycle of the product.Technology R&D and innovation
Actively invest in research and development, promoteinnovation and improvement in technologies, products,and seices.Customer and consumer rights
protection
Provide high-quality products and seices, ensuringcustomer rights and interests.Intelligentmanufacturing and digitization
Apply advanced technology and digital solutions toachieve automation, intelligence, and eciency in theproduction process.Supply chain management
Pay attention to supply chain environmental and socialrisks, and build a robust and sustainable supply chain.Employee training and development
Provide skill training necessa for career development,and oer diversied career development pathways foremployees.
DimensionIssueImpact on the Company
Joyoung Co., Ltd.2024 CSR Repo
Compliance GovernanceAdhering to Stable Development
Standardize Corporate GovernanceStrengthen Risk ManagementAdhere to Business Ethics
Practice Responsible MarketingEnsure Information SecurityReinforce Pay Building
SDGs Benchmark
Standardize Corporate Governance
Joyoung continuously improves its corporate governance capacity and strictly abides by relevant laws and regulations suchas theCompany Law of the People's Republic of China,theSecurities Law of the People's Republic of Chinaand
theCode ofCorporate Governance for Listed Companies. The Company has established a multi-level management system based on theAicles of Association, and an ecient governance structure consisting of the General Meeting of Shareholders, the Board ofDirectors, the Board of Supeisors and the management team. Joyoung claries the responsibilities and authorities of each levelin terms of decision-making, supeision, and execution, to optimize the standardized operation of the Company, and eectivelysafeguard the rights and interests of the Company and all shareholders.
Joyoung Governance Structure
General Meeting of ShareholdersThe General Meeting of Shareholders is the highest authority of the Company, holdingthe voting right on material issues of the Company's operation. According to theRules of Procedure for Shareholders' General Meetingsand theCode of Conduct forControlling Shareholders and Actual Controllers, the Company eectively guaranteesthe rights and interests of all shareholders.
General Meeting of
Shareholders
Board of Directors
In 2024
the number of general meetings ofshareholders held was
Management Team
Board of SupeisorsStrategy CommitteeAudit CommitteeNomination CommitteeRemuneration andAppraisal Committee
Joyoung Co., Ltd.2024 CSR Repo
Board of DirectorsThe Board of Directors is the standing decision-making body, which is responsible to the General Meetingof Shareholders, exercising the decision-making power by law. A Strategy Committee, an Audit Committee, aRemuneration and Appraisal Committee, and a Nomination Committee comprise the Board of Directors. The chairsof the Company's Audit Committee, Nomination Committee, and Remuneration and Appraisal Committee are allindependent directors.
In 2024the number of directors of theCompany’s Board of Directors was
including femaledirectors
including independentdirectors
the propoion of independentdirectors reached
the propoion of independentdirectors reached
the number of board meetingsheld was
50%
50%
Management TeamThe management team is appointed by the Board of Directors and responsible for organizing and implementingmatters decided by the General Meeting of Shareholders and the Board of Directors, as well as overseeing allbusiness operations of the Company.
Board of SupeisorsThe Board of Supeisors is the supeisobody of the Company and is responsibleto the General Meeting of Shareholders.It oversees the directors and other seniormanagement personnel peorm their dutiesin accordance with the law.
In 2024
the number of supeisorsof the Company’s Board ofSupeisors was
the number of meetings ofthe Board of Supeisorsheld was
Joyoung Co., Ltd.2024 CSR Repo
Strengthen Risk ManagementJoyoung recognizes the impoance of the Company's internal risk management and has formulated theComprehensive RiskManagement Systemand theRules for the Implementation of Comprehensive Risk Management System, which divide riskmanagement into Strategic Layer, Planning Layer, Operational Layer and Supporting Layer, and specify the correspondingmanagement personnel for each layer. The annual peormance assessments of the President, Vice President, and rst-leveldepament heads have been linked to risk management. This year, the Company has fuher optimized the construction of itsrisk management mechanism, forming a complete closed-loop risk management process. Through the collaborative eos ofthe four levels, the Company can promptly identify, assess, and respond to various types of risks, achieving the dynamic cycleand continuous improvement of risk management. This eectively ensures the stable development of the Company.
The Company conducts all-round risk control based on seven major processes: risk identification, assessment, response,responsibility determination, implementation, review, and evaluation, meanwhile actively carries out special audits related to riskmanagement.
Risk Management Organization Structure
Vice PresidentBoard of DirectorsPresident
First-level Depament Heads
Strategic
Layer
StrategyformulationExecution reviewInternal controlExternal riskidentication
PlanningLayer
Operational
Layer
Suppoing
Layer
PlanningMonitoringexecution
Product lifecyclemanagementChannel managementSupply chainmanagementQuality andtechonologymanagementBasic R&DmanagementBrand assetmanagement
IT systemsecurity andbusiness projectmanagement
Joyoung Co., Ltd.2024 CSR Repo
Adhere to Business Ethics
Joyoung strictly abides by laws and regulations such as theAnti-Unfair Competition Law of the People's Republic of ChinaandtheAnti-Money Laundering Law of the People's Republic of China,and has formulated theAnti - Fraud Management System,theAudit and Supervision Management Systemand theComplaint and Suggestion Management Systemwhich explicitlyprohibit any behavior concerning embezzlement, bribe taking, unfair competition, fraud, and conict of interest, endeavoring tocreate a clean operating environment.
Business Ethics Governance
We have established a comprehensive business ethics governance structure and mechanism to clarify business ethicsresponsibilities at all levels. The audit and supeision depament of the Company is responsible for establishing and improvingthe anti-fraud management system, complaint repoing and investigation mechanism, receiving repos of fraud and proposinghandling opinions. Meanwhile, the audit and supeision depament accepts the supeision of the Board of Directors and guideseach depament in the work related to creating an anti-fraud corporate culture and environment. The remaining depamentsneed to actively cooperate with the audit and supeision depament to improve the Company's business ethics governance.
The audit and supervision department conducts clue assessments upon receiving fraud leads, and establishes a specialinvestigation team to verify the facts based on the assessment results. Upon completion of the fraud investigation, the auditand supeision depament issues an audit repo to the human resources depament. Upon receipt of the repo, the humanresources depament issues an opinion on the handling of the personnel involved in the fraud and informs the audited unit of theresult. The audited unit recovers the money from the personnel involved within 10 days of receiving the results. At the same time,the legal aairs center conducts a judicial assessment of the facts of the violation and proceeds to the judicial process after theCompany's approval, to hold the relevant companies or individuals legally accountable for the fraud.
Anti-Fraud
The audit and supeision depament carries out regular internal audits and handles identied issues according to the followingprocedures:
Audit and Supeision
Issues involving management optimization, process deficiencies, and riskcontrol are handed over to the audited depament for time-limited recti-cation and implementation. The audit and supeision depament will trackand supeise the entire rectication process to ensure eectiveness;
Suspected criminal offenses such as embezzlement, misappropriation offunds, and corruption are immediately handed over to the legal affairscenter to initiate judicial procedures. Evidence will be legally secured, andlegal responsibilities will be pursued accordingly.
Issues involving dereliction of duty or negligence by management personnelare transferred to the human resources depament for responsibility deter-mination and accountability;
In 2024the number of nancial andmanagement operation auditsexecuted by the Company was
the number of special audits onsupeision and managementexecuted by the Company was
Joyoung Co., Ltd.2024 CSR Repo
The Company sets up multi-channels to receive complaints and suggestions from the Company's employees, suppliers, distributors,consumers, etc. The channels include, but are not limited to:
Hotline:
18758173358
Address:
No. 760 Yinhai Street, Xiasha Street, Hangzhou Economic and Technological Development Zone,Hangzhou, China (Postal Code: 310018) To Audit and Supeision DepamentSecurity Mail:
jytj@joyoung.com
WeChat:
joyoungtj
The Company adopts a strict protection system for whistleblowers, prohibiting anyone from leaking whistleblower informationunder any circumstances, or taking any form of retaliation against whistleblowers. Violators will be held accountable severely.
Complaints and Repoing
In 2024
the number of complaints and repos received was
the follow-up rate reached
100%
In 2024
the coverage rate of businessethics training for new employeesreached
the Company actively organizedbusiness ethics training, withpaicipants more than
the signing rate of theIntegrityand Self-Discipline Agreement
reached
the average traininghours per personreached100%
2,300
100%
Business Ethics TrainingJoyoung highlights honesty and dedication. Weconduct employee business ethics training ac-tively, in an effort to promote standard profes-sional conduct among employees and preventthe occurrence of any damage to the interests ofthe Company and shareholders. Through businessethics training activities, Joyoung has not only en-hanced employees' awareness of integrity in theirprofessional conduct but also strengthened theircompliance awareness and ethical standards, pro-viding strong support for the Company's healthydevelopment.
Joyoung Co., Ltd.2024 CSR Repo
In 2024, Joyoung actively conducted its annual integrity and compliance advocacy through a combination of online self-studyand oine instructor-led sessions. The content of the advocacy comprehensively covered the Company’s ethical standards,the red lines of ethical behavior, the integrity and self-discipline agreement, and specic case analyses related to violations
Integrity and Compliance AdvocacyCase
Integrity and Compliance Advocacy
Integrity Culture Promotion
Joyoung firmly believes that thebuilding of an integrity culture is notan overnight task. The Company iscommitted to integrating the conceptof integrity into the daily work and lifeof employees, and actively promotesthe integrity culture through theCompany's WeChat platform, "IntegrityJoyoung" WeChat official account,and Joyoung news announcements,etc. Joyoung's brand activities suchas "Joyoung Love Integrity" and "AWord to Joyoung" have not only beenhighly recognized by the Federation ofIndustry and Commerce of QiantangDistrict but also helped Joyoungfoster a fair, transparent, and honestintegrity-promoting atmosphere.
New Year Integrity CampaignJoyoung International Anti-Corruption
Day Campaign
of compliance requirements. Through casestudies, the training helped employeesgain a deeper understanding of regulationsregarding anti-corruption, anti-bribery,and anti-monopoly, effectively enhancingtheir awareness of laws and regulations andimproving their ability to identify such risks.The training also introduced employees toJoyoung’s anti-corruption communicationchannels, encouraging them to proactivelyreport relevant issues to the appropriatedepartments, further promoting theCompany’s integrity culture.
Joyoung Co., Ltd.2024 CSR Repo
Responsible Marketing Commitment
Joyoung strictly abides by theAdveising Law of the People's Republic of China, theAnti-Unfair Competition Law of the People'sRepublic of Chinaand other relevant national laws and regulations, actively fullls its commitment to compliance marketing, andstrives to provide customers with a better seice experience while fully safeguarding their rights to be informed. On the levelof product promotion review, the Company has implemented a standardized process through its internal system to conductstandardized reviews of product detail pages, packaging materials, nutritional recipes, and product promotional videos across allproduct categories. This approach eectively reduces the occurrence of false adveising and ensures the overall compliance ofpromotional content.
In 2024, Joyoung released eight sets of script training materials for offline sales channels, 18 "one-sentence + three-sentences" scripts, 14 product courses, and 54 product explanation videos. These resources provided employees witha wealth of marketing learning materials. Additionally, the Company conducted two hair care training sessions, threedemonstration skills training sessions, and 13 sales skills training sessions to enhance employees' professional capabilities.This year, the Company hosted 29 weekly live-streamed meetings, with an average attendance of 1,195 paicipants persession, offering employees a timely platform for communication and learning. Meanwhile, Joyoung organized 4,472customer training sessions and 44 sales mobilizations throughout the year. Through systematic training activities, theCompany improved employees' marketing expertise and further enhanced its reputation in the market. These effortsprovided strong suppo for responsible marketing and contributed to the steady growth of the Company’s overall business.
Compliance Marketing TrainingCase
Practice Responsible Marketing
Online sales channels
Oine sales channels
The Company has established theProduct Detail Page Management Systemand theDetailed Rules for Product DetailPage Management. These regulations require that product promotional language complies with legal provisions andensure that technical parameters, materials, dimensions, and other information on product detail pages are consistentwith the actual products. This approach eliminates the transmission of false or fraudulent information to consumers.In 2024, the Company added reward and penalty clauses related to product detail page promotional content in theReward and Punishment Management Systemand theOther Immediate Rewards and Violation Handling Details. Theseadditions imposed stricter supeision and constraints on the sales behavior of distributors. Additionally, the Companyconducts monthly reviews and analyses of complaints related to false adveising, fuher improving any decienciesin marketing and promotion. In response to emergencies, the Company also handles the issues immediately andconducts a timely review and analysis afterward.
The Company provides systematic script training for sales personnel in offline stores, requiring that promotionalcontent must accurately reflect product features and prohibiting exaggeration. For different product series, theCompany has developed detailed training materials, including training manuals and product introduction scripts. Afterthe training, sales personnel are assessed through examinations to comprehensively evaluate the eectiveness of thetraining.
Joyoung Co., Ltd.2024 CSR Repo
Distributor ManagementTo better implement responsible marketing, the Company has worked closely with its sales channel paners to actively advancethe management of distributors. The Company has signed theCommitment on the Code of Conduct for Partners of JoyoungGroupand theDistribution Agreementwith its distributors, clarifying the commitments that distributors must adhere to in termsof consumer rights protection and advertising behavior standards. This ensures the rigor of product promotion and achievesstandardized management of distributor product promotion. In addition, the Company has also signed supplementa agreementswith distributors, which include theRed and Green Light Assessment System for Distributorsand theChannel Order ManagementRegulations for Distributors. These agreements fuher regulate distributor management and assessment, maintain brand image,keep channel order, and safeguard the legitimate rights and interests of both paies.To promote high-quality development of channel paners, the Company has established policies such as the2024 Marketing BUDistributor Classification Management Systemand the2024 Marketing BU VIP Distributor Classification Management System.These policies aim to provide high-quality seices to customers. The implementation of these policies collectively builds a morestandardized channel management system, providing institutional support for the standardized implementation of marketingactivities.
Every year, the Company classifies and manages distributors based on different dimensions. If a distributor violatesregulations during the year, liability for breach of contract will be pursued, and the corresponding level will be adjusteddownward according to theDistribution Agreement,the 2024 Marketing BU Distributor Classication Management System
and the2024 Marketing BU VIP Distributor Classication Management System. The distributor who violates the principle ofbusiness integrity or nancially underpeorms during the year will be downgraded to the lowest level and the grade will notbe allowed to be adjusted within half a year.
2024 Marketing BU Distributor Classication Management System
Joyoung Co., Ltd.2024 CSR Repo
Based on the philosophy of "reducing information risks and ensuring stable development of the Company's business", Joyoungstrictly complies with theCybersecurity Law of the People's Republic of China, theData Security Law of the People's Republicof Chinaand other related laws and regulations. The Company has established an information security management structureled by the Information Security Committee, and has formulated multiple internal regulations such as theInformation SystemLaunch Management System,theJoyoung Information Security Policy,the Information Security Incident Management System,and thePersonal Information Protection Management System, to fuher improve the Company's information security work andits stable and sustainable development. This year, we updated theInformation Security Incident Management System, revisedthe incident grading criteria based on the impact and severity of information security incidents, and refreshed the informationsystem grading oveiew to enhance the management of information security incidents.
Ensure Information Security
By establishing a systematic information security management mechanism, the Company has effectively enhanced its overallsecurity protection level. In terms of responsibility implementation, information security incidents have been incorporated into thepeormance evaluation of the rst-level director of the information depament. The Company established a clear accountabilitymechanism to strengthen management responsibilities and ensure the eective execution of security management tasks.The Company has successfully obtained the ISO 27001 information security management system ceication and has passed thesupeision and audit by a third-pay professional organization during the Repoing Period. Joyoung's intelligent home applianceplatform system has obtained the Level 3 ceication for Information System Security Protection. The ocial website system andthe distributor invento management system of Joyoung have obtained the Level 2 ceication for Information System SecurityProtection.
ISO 27001 Information Security Management System Ceication
In 2024
the number of information securitytests conducted was
the rectication rate for high-riskvulnerabilities was
the signing rate of theInformationSecurity Condentiality Agreementwithnew suppliers remained at
no information security breaches occurred
100%
100%
Joyoung Co., Ltd.2024 CSR Repo
When collecting personal information, we notify users of the purpose, manner, scope, and rules ofhandling personal information to obtain their consent in advanceWhen using the newly added functions for the first time, every user is informed of the newseices provided and the personal information involved through interactive inteaces (pop-ups,ale boxes, ale sounds, etc.)
Personal information protection
The Company's trade secrets are classied into top secret, condential and secret based on theimpoance, and are managed hierarchicallyThe Company's information depament shall conduct domain and password authentication forsecret-related devices such as computers and mobile storage media. The Company’s informationdepament is responsible for the maintenance of secret-related devices such as computers andmobile storage media. If the internal depament is unable to undeake maintenance, qualiedexternal service providers should be selected for maintenance, with confidentiality measuresimplementedThe research institute and the R&D department of each BU are responsible for preparing the"Condential Area List" which species the designated condential areas, the range of personnelallowed access, and the security measures such as access control
Trade secret protection
Before the system goes live, the project team needs to deploy the Company's unied InteractiveApplication Security Testing (IAST) in the system testing environment to conduct vulnerabilityscanning and submit theSystem Information Registration Formand theSystem DevelopmentSpecification – Self-Inspection Reportto the security assessment team of the Company’sinformation depament in accordance with the requirements of the project initiation documentThe security assessment team carries out a security assessment on the system, issues anassessment opinion and submits theSecurity Assessment RepoIf the system does not meet the security requirements and needs to be rectified, the securityassessment team will re-assess and test the rectication results and submit theRectication TestRepo
Information system deployment
To enhance the Company's information security safeguards and improve employees' awareness ofinformation security, the Company organized all sta to study theInformation Security Guidelines.Additionally, a specialized information security training program was conducted for the InternationalMarketing BU
Information security training
Power and environmental monitoring in the data center, core networks and security equipmentsare of high availabilityTo suppo data recove, conduct data backup in the data center in Qiantang, Hangzhou, set upone data backup data center in Xiaoshan, Hangzhou and another in Jinan, Shandong to ensuredata security with the three centers separately deployed in two cities, and select some businessdatabases for recove tests eve month
Information security precaution
Joyoung Co., Ltd.2024 CSR Repo
Three Mechanisms
Six Dimensions of Health
Five Commitments
Joyoung, upholding Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, has established a pay buildingactivity mechanism with "365" characteristics to strengthen its internal pay building foundation.
Reinforce Pay Building
Pay Building Activity Mechanism with "365" CharacteristicsIn 2024, under the leadership of the Joyoung Pay Committee, Joyoung achieved outstanding results in various activities andevaluations, earning 11 corporate honors, including the "Strong Pay Building, Strong Development" Enterprise and the Five-StarNew Economic and New Social Organization Pay of 2023. These honors fully demonstrate the solid eectiveness of Joyoung'spay building work, which not only injects strong momentum into the Company's healthy development but also explores a pay-led development path with Joyoung's distinctive characteristics through practice.
"Strong Pay Building, Strong Development"
Enterprise Ceication
Five-Star New Economic and New SocialOrganization Pay of 2023 Ceication
Mechanism healthMind healthPhysical healthLife healthOrganization healthProduct health
Establish a rewardincentive mechanismEstablish a peormanceevaluation mechanismEstablish a responsibilityimplementationmechanism
Become a paicipant incompany decision-makingBecome an executor ofcompany developmentBecome a driver ofcompany innovationBecome a builder ofcompany cultureBecome an opinion leaderof employees
Joyoung Co., Ltd.2024 CSR Repo
Upholding the principle of "Learning Ideology, Strengthening Pay Spirit, Emphasizing Practice, and Building New Achievements",the Joyoung Party Committee plays a leading role in party building by actively selecting and cultivating outstanding talents,expanding the number of pay members, and focusing on strengthening pay organization construction. Meanwhile, JoyoungPay Committee conducted multiple themed Pay Day activities and Pay member education programs.In 2024the number of the themed pay education sessionsorganized by Pay Committee was
the number of branch paymember meetings held was
the number of pay membertraining sessions held was
12124
"Red Boat Reects the Initial Aspiration, Striving in the New Era" Themed Pay Day Activity
In September 2024, to further learn from the spirit of the Third Plenary Session of the 20th Central Committee of theCommunist Pay of China, and to guide pay members to reect on their original aspirations, appreciate the great spiritof the founding of the Pay, fuher strengthen ideals and convictions and rene Pay spirit cultivation, the Joyoung PayCommittee organized pay members and cadres from various branches to visit Jiaxing South Lake for a learning activity.This visit aimed to trace the revolutiona histo and pay tribute to revolutiona mayrs.During the visit, pay members toured the Jiaxing Memorial Hall, rearmed their Pay admission oath, explored HuxinIsland, and attended a Pay lecture titled "Caring Forward the Spirit of the Red Boat, Remaining True to Our OriginalAspiration and Mission". The party members gained a profound impression on the pioneers’ spirit of revolutionary -"breaking new ground and daring to be the first", the spirit of struggle - "firm ideals and relentless pursuit", and thespirit of dedication -"serving the public good and being loyal to the people". This learning activity elevated the partymembers' ideological awareness. By thoroughly studying and feeling the Red Boat Spirit, they became more aware oftheir responsibilities and missions. With greater enthusiasm and stronger conviction, they will commit themselves to theirprofessional work and contribute their strength.
"Red Boat Reects the Initial Aspiration, Striving in theNew Era" Themed Pay Day ActivityCase
Joyoung Co., Ltd.2024 CSR Repo
Green and Eco-FriendlyGuarding a Low-Carbon Future
Promote Green OperationStrengthen Energy Conseation and Emission ReductionEnhance Environmental AwarenessRespond to Climate Change
SDGs Benchmark
Committed to building a positive, healthy, high value-added, green and environmentally-friendly household appliance brand,Joyoung strives to integrate the concept of environmental protection into eve aspect of production and operation.
The Company has established theEnergy Consumption and Resource Management Systemand theRules for the Use of PublicArea Electrical Facilities in Industrial Parksand other internal policies to regulate the management of energy and resource use.Depaments are required to choose environmentally friendly and energy-ecient products whenever possible when selectingresources. Employees are also encouraged to actively paicipate in energy-saving and consumption-reduction initiatives, withinternal news bulletins reinforcing green office advocacy. The Company conducts regular inspections of energy usage in eachdepament and repos instances of energy waste. Adhering to the principle of energy conseation, the Company continuouslyimproves energy resource management to minimize negative environmental impacts.
Promote Green Operation
Strengthen EnergyConseation and Emission ReductionEnergy Usage Management
Promote digitalization and paperless oceinitiatives by utilizing information systems tooptimize communication and minimize paperconsumptionProhibit unauthorized addition or use of high-power electrical oce equipment for any purposeother than workPromote double-sided and black and whiteprinting, and prioritize electrocommunication andonline workowsReduce subscription of unnecessa newspaper toreduce paper wasteSet up waste soing and recycling bins in oce toensure proper classication of waste
Strictly control air conditioning temperature and ensure doorsand windows are closed when in useRegularly conduct maintenance and repair checks on old airconditionersEnhance management of public area air conditioners, implementfully o settings or add location labels, while the propeymanagement team enhances inspections simultaneouslyImplement centralized air conditioning control in administrativebuildingsUse energy-saving lighting equipment and turn o lightspromptly when there is sucient natural lightPhase out the old water pumps with large water consumptionRepaire and refurbish leaky pipes to reduce water wasteTurn o oce equipment such as computers during non-ocehours
Information System Development
Green Oce Management
Resource Management Optimization
ISO 14001 EnvironmentManagement System Ceication
Green Facto in Jinan City
Joyoung strictly complies with various laws and regulations including theEnvironmental Protection Law of the People's Republicof China, theWater Pollution Prevention and Control Law of the People's Republic of China, and theLaw of the People's Republicof China on the Prevention and Control of AtmosphericPollution, and theLaw of the People's Republic of China onthe Prevention and Control of Environmental Pollution bySolid Wastes. We have established a sound environmentalmanagement system, which is ISO 14001 certified and isexternally reviewed by a third-party company every threeyears. In addition, we continue to promote the greentransformation. Recognized by the Jinan Municipal Bureauof Industry and Information Technology, we have beenapproved as the fth batch of green factories in Jinan City. In2024, the Company did not get involved in any violation ofenvironmental protection laws and regulations or pollutionaccident disputes, and it did not receive any administrativepenalty for violating environmental protection laws andregulations.
Joyoung Co., Ltd.2024 CSR Repo
Energy Consumption Indicators in 2023 and 2024
IndicatorUnit20232024Gasoline consumptionliter44,782.7039,955.98Natural gas consumptioncubic meters60,259.0056,252.00
Total direct energy consumptionGJ3,753.843,496.67Purchased electricitykWh14,081,935.0015,248,521.00
Self-consumption of new energy
generation
kWh2,847,145.003,092,029.00Purchased electricity consumption
intensity
kWh/RMB 0'00014.65
17.23
Water Consumption Indicators in 2023 and 2024
IndicatorUnit20232024
Water consumptiontonne189,908.00178,099.00Water consumption intensitytonne/RMB 0'0000.20
0.20
Joyoung Co., Ltd.2024 CSR Repo
The Company has established refurbishment factories in Shaoxing, Zhejiang Province, and Jinan, Shandong Province,committed to refurbishing recycled products. The factories replace damaged components in the recycled products andsubject the refurbished products to strict quality and peormance inspections before reintroducing them into the inventofor resale, thereby promoting resource recycling and reduces the negative environmental impact. In 2024, the refurbishmentfactory in Shangyu, Shaoxing processed a total of 402,000 machines, with 325,000 successfully renewed and 77,000scrapped, resulting in a scrapping rate of 19.15%. The Jinan refurbishment facto processed 286,000 machines, of which150,000 were successfully renewed and 136,000 were scrapped, leading to a scrapping rate of 47.64%.
Refurbishment Facto for Recycling of ResourcesCase
Joyoung has established theSolid Waste Management Rules, in which each depament is responsible for the management of solidwaste, from generation to classied collection. Hazardous waste is entrusted to qualied companies for disposal.In addition, Joyoung has developed corresponding regulations for waste management, taking into account the Company's oceoperations. These regulations provide clear guidelines for waste classication. We have placed recycling bins for recyclable waste,kitchen waste, and other waste in areas such as employee workstations, pantries, and other areas. Meanwhile, Joyoung regularlycarries out training and advocacy to promote waste recycling in oce and advocate green operation.Based on theHazardous Chemicals Management System, Joyoung strictly regulates the procurement, transportation, use anddisposal of hazardous chemicals and other harmful substances, and clarifies the supervision, management, record-keeping,and reporting responsibilities of employees in all departments and at all levels. The Company makes every effort to minimizethe environmental pollution of hazardous chemicals by adsorbing the volatile organic compounds generated during the useof hazardous chemicals through activated carbon and sprinklers. Meanwhile, we inspect the storage area weekly, conduct theoverall inspection on a regular basis and engage a third-pay organization in regular exhaust gas testing. Any problems found ininspections are corrected in a timely manner. All responsible depaments have established emergency plans for leakage, ovelow,equipment failure, etc., and organize employees to conduct drills regularly according to the plans.
Environmental Impact Management
Emissions Indicators in 2023 and 2024
IndicatorUnit20232024Total hazardous waste
tonne3.98
2.06
Hazardous waste intensitykg/ RMB 0'0000.004
0.002
Total non-hazardous waste
tonne2,232.76
635.60
Non-hazardous waste intensitykg/ RMB 0'0002.32
0.72
Toluenekg0.50
0.30
Etherkg0.07
0.05
Dichloromethanekg/
50.00
Trichloromethanekg/
0.10
Acetonekg/
0.05
Wastewatercubic meters151,926.40142,479.20
Joyoung Co., Ltd.2024 CSR Repo
The Company places great emphasis on enhancing employees' green consciousness. Through continuous internal campaignsand discussion sessions, we are committed to embedding environmental protection concepts into the corporate culture.
In 2024, Joyoung established an energy conseation and emission reduction project team. Utilizing online announcements, socialmedia posts, and synchronized online and oine quizzes, we integrated low-carbon and environmental protection awareness intoemployees' daily lives. Additionally, this year, the Company organized an industrial park energy-saving and consumption-reductioncommunication meeting to convey the Company's overall energy-saving goals to employees. This initiative encourages employeesto sta with small actions in their daily work to save resources and reduce waste.
Enhance Environmental Awareness
Energy-Saving and Consumption-Reduction Communication Meeting
Joyoung Energy Eciency LabelTrade-In Programs
Joyoung ElectricityConseation Campaign
While focusing on enhancing its own low-carbon and environmental protection awareness, Joyoung also extends sustainableenvironmental concepts to consumers. Oine, Joyoung guides its consumers towards a more environmental-friendly and healthierlifestyle through product health campaigns and trade-in programs. For example, we highlight the 0-coating inner pot designof our rice cookers, which not only extends product lifespan and reduces resource waste but also avoids potential health risksassociated with coatings, demonstrating our dual care for consumers and the environment. Meanwhile, we actively conduct oldproduct recycling and trade-in programs, encouraging consumers to dispose of old appliances in an environmentally friendlymanner, reducing the environmental burden of e-waste and promoting resource recycling. In 2024, a total of approximately200,000 machines were recycled through trade-in programs. Online, Joyoung adds energy efficiency labels to product detailpages, providing consumers with clear references to help them make more environmentally friendly and energy-saving purchasingdecisions. Through these measures, Joyoung hopes to jointly practice the concept of sustainable consumption with consumers.
Joyoung Co., Ltd.2024 CSR Repo
Respond to Climate Change
Joyoung promotes ESG governance and performance improvement, including climate governance, through a three-tieredapproach involving board supeision, senior management promotion, and working group implementation.
Joyoung has integrated climate risk into the Company's risk assessment and management system. Departments actively takemeasures in their operations to manage and mitigate the impacts of climate risks on business operations. Based on the Task Forceon Climate-Related Financial Disclosures (TCFD) framework, the Company focuses on analyzing the impacts of climate changeon the economy, society, and environment. By conducting an initial invento of climate risks and oppounities, referring to bestpractices in the indust and along the value chain, and leveraging external expe advice and database analysis, Joyoung conductsscenario analysis. The Company comprehensively identies key climate risks and oppounities in its business operations and valuechain, formulates corresponding risk response strategies and oppounity capture methods, and regularly monitors progress in riskmanagement improvements.
Climate Governance
Risk Management
The Board, as the highest governance and deci-sion-making body for ESG, oversees the Company'smanagement of climate change risks and oppouni-ties, reviews relevant strategies, policies, and peor-mance targets.The senior management of Joyoung is responsiblefor assessing climate-related risks and oppounities,determining and implementing the Company's cli-mate change response strategies, formulating annualand medium-to-long-term plans, and monitoring theprogress of peormance targets.The working group coordinates joint efforts acrossdepartments, regularly reviews and summarizesprogress, and repos to senior management on thecompletion of phased targets for each item, sup-poing the implementation of the Company's climatestrategies.
TheBoardSeniorManagementWorking Group
Joyoung Co., Ltd.2024 CSR Repo
In 2024, Joyoung conducted in-depth research on various information sources, market, and technological trends to analyze andcompile a list of climate risks and oppounities relevant to the Company. Following the risk and oppounity management process,the Company screened the list and ultimately identied 10 climate risks and oppounities relevant to the Company, including 2physical risks, 4 transition risks, and 4 climate oppounities. The Company conducted physical risk scenario analyses of climatedisasters under dierent climate scenarios and time ranges.
Response Strategies
Physical risks
Long-termLong-term
Lead to an increased need for cooling-related in-vestments by the Company, thereby raising operat-ing costs;During the high-temperature seasons, employeesmay face heat-related health risks that could impactoperational eciency;Water scarcity leads to an increase in municipal wa-ter supply prices, thereby raising water usage costs.
Formulate emergency response plans for naturaldisasters, and constantly improve the emergencyresponse mechanism for natural disasters;Adopt water-saving equipment, implement wa-ter-saving retrots for existing equipment, and en-hance the eciency of water resource utilization;Actively identify possible asset damage and pur-chase necessary insurance to mitigate potentialrisks.
Extreme weather such as droughtsoods and typhoons
Sustained high temperature, sea level rise,
water scarcity etc.
Climatechangerisks
Description
Time range
Response
Damage factories, oce buildings and equipment,resulting in assets loss;Cause injuries to employees;Lead to a shoage of cooling water for the facto-ries, which may disrupt continuous operations andpotentially lead to increased expenditure on theprocurement of backup water sources;Disrupt supply chain continuity and stability.
Integrate climate risks into our risk management andstrategic planning;Adopt more energy-efficient refrigeration equip-ment to reduce energy consumption and operatingcosts;Launch water-saving initiatives and upgrade wa-ter-consuming equipment.
Low-Carbon Scenario：
SSP1, NGFS net-zero 2050High-Carbon Scenario：
SSP3, NGFS fragmented worldBaseline
20502030Assessment TimeframeClimate Scenario Selection
Joyoung Co., Ltd.2024 CSR Repo
Transition risks
Medium-term and
long-term
Medium-term andlong-term
Medium-term andlong-term
Medium-term and
long-term
Stricter policies andregulations may in-crease the workloadfor compliant opera-tions, and related lit-igation or claims mayalso rise;Emission allowancesand carbon pricingregulations may aectthe production costsof upstream raw ma-terials, which in turnleads to higher pro-curement costs for theCompany.
Closely monitor changesin domestic and inter-national environmentallaws, regulations, andpolicies, and respondpromptly;Promote energy savingand emission reductionin the Company's oper-ations as well as greenprocurement.
The Company needs totransition to low-emis-sion technologies andinvest in energy-savingand emission-reducingtechnologies. However,there is uncertaintyregarding the returnon investment in thesetechnologies, requiringcareful evaluation andmanagement;Failure to timely iden-tify and adopt low-car-bon technologies maycause the Company tofall behind its indus-try peers in terms oflow-carbon transfor-mation.
Continue to researchand apply low-carbontechnology, and activelyengage in industry co-operation;Optimize the mechanismof attracting, cultivatingand retaining technicaltalents, and enhance theCompany's R&D capabil-ity.
Failure to adequatelymeet consumer de-mand for green andlow-carbon products;The frequency of ex-treme weather has anegative impact onsupply chain stability,resulting in higherraw material costs.
Actively develop greenand low-carbon prod-ucts to meet consumerdemand;Promote green procure-ment and work with sup-pliers to explore low-car-bon solutions.
Stakeholders expectthe Company to setand achieve energyefficiency targetsand mitigate climatechange. Failure toeectively respond tostakeholder expecta-tions may affect theCompany's reputation.
Establish a regularcommunication mech-anism to actively re-spond to the concernsof stakeholders;Enhance the Compa-ny's sustainability andactively respond toclimate change.
Climatechange
risks
Description
Time range
Response
TechnologyPolicy and lawMarketReputation
Joyoung Co., Ltd.2024 CSR Repo
Continue to invest in low-carbon technologyR&D, develop more innovative, green andlow-carbon products, and constantly improvethe technological capabilities and productcompetitiveness.
The market de-mand for greenand low-carbonproducts has in-creased.
Research and developgreen and low-carbonmaterials and tech-nologies;Expand the Compa-ny's intellectual prop-ey resee.
Use more ener-gy-efficient pro-duction and officeequipment, build-ings and technology.
Actively explore theapplication of newtechnologies, equip-ment, and processesto improve resourceeciency and achievecost reduction andefficiency improve-ment.
Develop or partic-ipate in renewableenergy projects.
The cost of renew-able energy, suchas solar and windpower, is expectedto keep declining inthe future, and theactive developmentof renewable en-ergy projects or theprocurement of re-newable energy canreduce the costs as-sociated with energyuse in the mediumto long term.
Climatechangeoppounities
Time range
Response
MarketTechnologyResource eciencyClimate resilience
Medium-term andlong-term
Medium-term andlong-termSho-termSho-term
Joyoung Co., Ltd.2024 CSR Repo
Key Climate Risk Scenario Analysis and Response Case
Key Climate Oppounity Analysis and Response Case
To reduce dependence on traditional energy sources andmitigate the risk of energy supply disruptions due to extremeweather, Joyoung is investing in renewable energy projects suchas photovoltaic (PV) systems and energy storage. By increasingthe proportion of renewable energy in our operations, we arecommitted to reducing carbon emissions and contributing to thenational carbon peak and neutrality goals. We actively explorethe construction of integrated PV and energy storage systems,which not only reduce operational costs but also align withenvironmental sustainability goals, leveraging the oppounitiespresented by climate change.
We conducted short-term, medium-term,and long-term analyses of the physicalrisks facing our Company, with a paicularfocus on water scarcity stress. Waterscarcity could lead to increased municipalwater prices, raising our operationalcosts and constraining our productioncapacity, thereby aecting normal businessoperations. We assessed the potential risksfor our oce locations and their provincesfrom now until 2050 using two climatescenarios: low-carbon and high-carbon.The analysis concluded that under high-carbon scenario, Joyoung’s oce locationsface a relatively high risk of water scarcityin the medium to long term. To addressthis risk, we have developed a series of riskadaptation and mitigation strategies:
Climate Resilience
Water Scarcity Stress
Case
Case
Rooftop PV Power Generation Equipment at the
Hangzhou Campus
In 2024
total PV power generation reached
3,590,949kWh
kWh
kWh
of which the electricity used by Joyoung was
3,092,029the surplus fed into the grid was498,920
the self-consumption rate achieved
86%
Establish a comprehensive water management system tostrictly monitor and manage water usage in the productionprocess, eliminating water wastage from leaks and otheravoidable sources.Optimize existing production processes to reduce waterconsumption during manufacturing.Prioritize the use of water-efficient components, such ashigh-eciency water-saving pumps and valves in productionand manufacturing to minimize water waste at the source.Promote the impoance and benets of water conseationin the production process through various channels, includ-ing brochures and social media platforms, to enhance wa-ter-saving awareness among production sta.
Joyoung Co., Ltd.2024 CSR Repo
Joyoung deeply recognizes the importance of responding to climate change. Through a series of environmental managementmeasures, our greenhouse gas(GHG) emission indicators are as follows:
Climate Indicators
| 4 Scope 1 and Scope 2 GHG are calculated according to the standards and emission factors of the General Rules for Calculation of the Comprehensive Energy Consumption (GB2589-2020) and the Guidelines for Accounting and Repoing of Greenhouse Gas Emissions for Other Industrial Enterprises (Trial). The emission factor of purchased electricity refers to the average grid electricity emission factor of the Announcement on the Release of the 2022 Electricity Carbon Dioxide Emission Factor issued by the Minist of Ecology and Environment of the People's Republic of China. |
| 5 This year, Scope 3 GHG emission data is disclosed in accordance with the Greenhouse Gas Protocol. Scope 3 GHG emissions includes emissions arising from purchased goods and seices (key suppliers), capital goods, fuel and energy related activites, transpoation and distribution, waste, business travel, employee commuting, upstream & downstream leased assets and investments. |
GHG Emissions Indicators in 2023 and 2024
IndicatorUnit20232024Scope 1 GHG emissions
tCO
e238.56
215.67
Scope 2 GHG emissionstCO
e8,030.938,182.36
Total GHG emissions(Scope 1 + Scope 2)
tCO
e8,269.498,398.03GHG emissions intensity(Scope 1 + Scope 2)
tCO
e/RMB 0'0000.009
0.009
Scope 3 GHG emissions
tCO
e/1,463,792.97
Joyoung Co., Ltd.2024 CSR Repo
Innovation-LedFocusing on Customer Experience
Innovative Use of Space TechnologyAccelerate Innovation-Driven DevelopmentProtect Intellectual Propey
Standardize Quality ManagementOptimize Customer Experience
SDGs Benchmark
Innovative Use of Space Technology
"Space Technology" 3.0 Series of Products
With China's continuous exploration and progress in the space domain, Joyoung, as the developer of China's manned spacekitchen, has successfully applied space technology to consumer small home appliances through independent innovation.From the vast universe to thousands of households, the launch of the "Space Technology" 3.0 series of products demonstratesJoyoung's commitment to combining advanced space technology with eveday products, providing consumers with healthierand more convenient lifestyles, thereby reecting Joyoung's relentless pursuit of technological innovation and a healthy livingphilosophy.
Adhering to the brand mission of "Space Technology for a Healthy and Enjoyable Life", Joyoung empowers kitchen innovation andenhances the quality of life for the citizens. In 2024, during the 30th-anniversa product launch, Joyoung introduced several newproducts under the "Space Technology "3.0 series, including the 0-Coating Non-Stick Rice Cooker 40N9U Pro, the Space WaterPurier R5P, and the All-in-One Blender Nutrition Master Y8.The All-in-One Blender NutritionMaster Y8 features multiple inno-vative technologies, including theBlenderX grinding system and afrequency conversion brushlesspowerful motor, which enhancethe smoothness of beverages to85 microns, a 6.9-fold improve-ment over previous models. Ad-ditionally, the Y8 is equipped withthe new HuiTong remote sensingtechnology, ensuring continuousboiling of ingredients at the op-timal extraction temperature andincreasing protein extraction by71%, fully releasing nutrients.
Space Water Purier R5P0-Coating Non-Stick RiceCooker 40N9U Pro
0-Coating Non-Stick Rice Cooker40N9U Pro features the upgraded"Rice Grain Activation SuspensionTechnology", reducing contactbetween rice and the inner pot.The inner pot uses 8K mirror-pol-ished stainless steel, which issmoother and easier to clean. Thedual-core cooling system andfar-infrared top heating preciselycontrol the rice temperaturecue. The rice type is selectable,and the taste is adjustable.
The Space Water Purifier R5P in-corporates aerospace zinc oxideantibacterial technology, strontiummineralization technology, instanthot high-flow technology, andintelligent high-pressure pulsecleaning technology. The integra-tion of these technologies effec-tively removes over 150 harmfulsubstances from water while re-plenishing beneficial minerals forthe human body. Additionally, itenables highly ecient self-clean-ing of the filter, extending itslifespan to six years, ensuring pureand healthy water quality. The ad-vanced water purication technol-ogy reduces reliance on traditionalbottled water, thereby decreasingenvironmental pollution caused byplastic production. Meanwhile, thewater purifier minimizes the dis-charge of pollutants in householdwastewater and improves waste-water recycling eciency.
All-in-One Blender Nutrition Master Y8
Joyoung Co., Ltd.2024 CSR Repo
Accelerate Innovation-Driven Development
Continuous innovation and R&D are the keys to building a solid technological foundation and achieving rapid growth forJoyoung. In 2024, we updated and improved theJoyoung Innovation Management System.
In 2024
the number of employed R&D stamembers was
the propoion of thetotal workforce was
29.68%
the Company's total R&D investmentwas about
360.97
million yuan
Since 2013, Joyoung has implemented TRIZ theo. After a decade of dedicated R&D eos, over 90% of our R&D personnelhave become TRIZ engineers, and we have carried out more than 500 TRIZ innovation projects. Since 2022, Joyoung has
Winning the Zhejiang Provincial Gold Award and National Second Prize at the2024 China Innovation Method CompetitionCase
actively participated in the China Innovation MethodCompetition to validate our innovation achievementsthrough this platform. In 2024, our project "Quiet CookingWithout Exhaustion, Deliciousness Without Waiting—Exhaust-Free High-Pressure Cooking Based on TRIZ"won the Zhejiang Provincial Gold Award and representedZhejiang Province in the national nals, where it achievedthe outstanding result of a national second prize.
Innovation Expe Talk
Joyoung consistently prioritizes innovation incentives as key strategic initiatives. We organized a series of events, such as"Innovation Expert Talk" and "Product Innovation Competition". The competition encourages employees to showcase uniqueperspectives, such as innovative solutions in the design of intelligent control systems for kitchen appliances. Participants are
It clarifies that the Joyoung InnovationReview Committee is led by the Vice Pres-ident of Products as the chairperson, withvarious chief engineers serving as com-mittee members. Additionally, an Innova-tion Management Oce has been estab-lished. The committee members, with theirextensive experience and solid expertise,are capable of comprehensively evaluat-ing the elements of innovation projectsand eectively organizing and conductingrelevant activities. This initiative enhancesthe fairness of review decisions and en-sures that projects receive objective as-sessments.
In terms of innovating thereview mechanism
In terms of the evaluationprocess
Joyoung has rened the proce-dure into a quantitative scoringsystem. Key indicators such asinnovation, market potential,and technical feasibility areweighted and calculated to ob-tain a weighted score. The nalscore of a project is determinedby the weighted average ofscores given by multiple evalu-ators. This approach enhancesthe scientific basis and tracea-bility of the evaluation process.
In terms of awardstructure integrationJoyoung has removed the upper limiton the number of winners to en-courage participation and adopteda lump-sum bonus payment mecha-nism. This model eectively stimulatesemployees' enthusiasm for innovationthrough immediate rewards. Theoptimization of the system has sig-nificantly enhanced employee crea-tivity, leading to a surge in innovativeproposals in areas such as productdesign and process improvement,which in turn provides suppo for theCompany's technological upgrades.
required to share their experiences in key technological breakthroughs and conveyinnovative wisdom through case studies. The Company has established a regularknowledge-sharing mechanism and periodically holds events like "InnovationExpert Talk". Internal experts share cutting-edge developments in areas such asthe application of new materials and AI technology research, providing in-depthanalysis of innovation methodologies. This not only broadens employees' horizonsbut also stimulates more innovative ideas. Through systematic development,Joyoung has built a sustainable innovation ecosystem, injecting lasting momentuminto product innovation and technological advancement.
Joyoung Co., Ltd.2024 CSR Repo
Protect Intellectual PropeyStrictly abiding by the applicable intellectual property (IP) laws and regulations in the place where it operates, such as thePatent Law of the People's Republic of China, theTrademark Law of the People's Republic of China, theCopyright Law of thePeople's Republic of China, Joyoung establishes a patent management system and operation mechanism with high-valuepatents at the core. The Company continues to improve theIntellectual Propey Management Systemto clarify the proceduresand regulations related to the application, protection and maintenance of patents, trademarks and copyrights. We implementintellectual propey management through the intellectual propey depament, and at the BU level. The intellectual propeydepament has a patent depament head who is responsible for overall management of the Company's patent applications andprotection. In addition, there are patent supeisors and patent engineers in each BU and research institute, who are responsiblefor handling patent applications and protection for their respective product lines.
In 2024
In 2024
the number of IP-related trainingsessions conducted was
the number ofnew trademarkregistrations was
the number ofnew softwarecopyrights was
the numberof new patentapplications was
1,3926119
includinginvention patents
utilitymodel patents
designpatents
Joyoung encourages its employees to apply for patents and oers bonus incentives to those who le patent applications. TheCompany also conducts an annual Outstanding Patent award for granted patents and provides rewards for impoant awards.
Joyoung Intellectual Propey Ocial
Account Promotion
Patent Lecture Series
In the aspects of IP education, Joyoung regularly publishes content related to patents andIP on its internal ocial account to disseminate relevant knowledge among employees. Thisinitiative aims to help employees gain a deep understanding of the impoance and basicconcepts of IP, thereby enhancing their awareness of IP protection. Fuhermore, we invitedexternal expes to car out oine training to explain IP related knowledge to employees.The Company also requires patent managers to provide special training on IP for R&Dpersonnel to improve their business capabilities through internal communication. Throughcontinuous IP education and publicity, Joyoung has not only strengthened employees' legalawareness and innovation enthusiasm but also laid a solid foundation for the Company's IPmanagement and protection eos.
Joyoung Co., Ltd.2024 CSR Repo
Satisfaction
Customer
Demand
Development andverication controlAssurance in mass-productionconsistency
Pr
o
duc
t
L
ifecycle
Management
Demand and riskmanagementQuality control improvementof suppliers
Joyoung Quality Management Philosophy
Standardize Quality ManagementQuality Management and Control System
We car out a quality management strategy of "one center, one chain and four key points", which means, with customer-centered,we adopt a full lifecycle management approach, implement four core management key points, adhere to product quality, andrealize the transformation from customer demand to customer satisfaction.
The Company strictly adheres tothe Product Quality Law of the People's Republic of Chinaand theStandardization Law of thePeople's Republic of China. To standardize the entire process of quality management, we have comprehensively establishedover ten regulato documents, including theFood and Food-Related Product Safety Management Systemand theRoutine andConfirmation Inspection Control Procedures. These measures effectively mitigate quality risks. In this year, Joyoung has addedthree new quality control regulatory documents: theProduct Quality Market Withdrawal/Store Delisting Management System,which mandates the withdrawal of products with quality issues from the market; theReprocessing Management Mechanism andProcess, which sets stricter reprocessing standards for non-conforming products supplied; theQuality Early Warning ManagementStandard for Whole Machine Suppliers: Line Stop/Production Halt/Shipping Suspension, which regulates the quality early warningmechanisms for whole machine suppliers, helping the Company to promptly identify potential quality hazards and prevent theescalation of quality issues.
ISO 9001 Quality ManagementSystem Ceication
CNAS LaboratoAccreditation Ceication
Joyoung has successfully passed the ISO 9001 QualityManagement System certification. The Joyoung TestingCenter has obtained the CNAS Laborato Accreditation,registration as a laboratory under the China EnergyLabel Management Center, UL collaboration laboratoryceication, and qualications as a social testing resourcedevelopment laborato, among other accreditations. Ourdomestic products have passed the "China CompulsoryCertification" (CCC), while our export products haveobtained certifications required by local laws andregulations of the destination countries/regions, such asUL, CB, TISI, etc. All Company products are tested for foodcontact safety in accordance with national regulationsand have obtained the relevant test repos.
Joyoung Co., Ltd.2024 CSR Repo
Quality Management and Control Procedure
Quality Inspection Capability
Joyoung has always been committed to comprehensive quality management and control, covering eve stage of the productlifecycle. We have established and continuously upgraded relevant internal control systems such as theProduct Development IPDProcess andthe GTM Process Management System, implementing integrated product development (IPD) and go-to-market (GTM)procedures to strictly control product quality at key stages of the product development lifecycle, such as new product qualitymanagement and supplier quality control. In addition, the Company has also established product recall management processes forproducts that have been launched. This ensures that the entire process from market introduction to end-of-life is conducted withhigh quality and standards, safeguarding the Company's reputation and brand image.
On the foundation of a robust quality control process, the Company continuously enhancesits quality inspection capabilities. We focus on improving the professionalism of our testingpersonnel and implementing dynamic tracking of test center standards. We promptly followup on the interpretation and method validation of newly released standards. Additionally,we carry out activities such as equipment matching validation, metrological calibration,and interim verification to ensure reliable inspection capabilities. In 2024, we updatedapproximately 16 national standards. Joyoung also regularly participates in proficiencytesting and laborato comparison activities each year to ensure consistency of test resultswith those of other third paies and to meet relevant requirements. Fuhermore, we havestrengthened the assessment of suppliers to ensure product quality and achieve full-process tracking from raw materials to nished products. In 2024, we promoted 34 typesof online inspection and error-proong xtures among 35 suppliers, achieving an overalldeployment rate of 96.26%. This year, the "Research and Application of Key Technologiesfor the Lifecycle Chemical Safety Monitoring and Risk Prevention and Control of Joyoung'sKey Industrial Products" was awarded the First Prize of the Science and Technology Awardby the China Inspection and Testing Society.
IPD procedure adopts a matrix-based organizational structure to supervise the operation of a project and realize qualitymonitoring throughout the product development process. In the meantime, a technical expe committee (composed of seniorexpes of the Company and technical leaders of relevant depaments) is established as a company-level technical authority tocoordinate related work, provide technical suppo for product BU, realize R&D resource sharing, and ensure the implementation oftechnology-driven product strategy.
IPD Procedure
GTM procedure is interlocked with IPD procedure of product development to ensure that new products achieve rapid scaling uponmarket launch. The process standardizes the whole-process management of a product throughout its product life cycle, improvesconcrete management and operation methods, and builds a mechanism for the creation of billion-level-selling products.GTM Procedure
The First Prize of the Science andTechnology Award by the ChinaInspection and Testing Society
To ensure timely recall management of defective products, the Company has set up adefective product expert group and a recall management group. The defective productvolunta recall procedure consists of three main stages: information collection, defectiveproduct recall, and responsibility tracing. The expert team is responsible for evaluatingand analyzing the suspected recalled products, identifying whether there are defects, andrepoing the identication results to the recall management team. The recall managementgroup is responsible for product investigation and analysis at the company level, anddetermines whether to car out product recall according to the product assessment resultsissued by the expe group. At the same time, the Company has also set a managementgoal of "maintaining the number of product recalls due to quality issues at zero".
Volunta Product Recall Management
In 2024
the number of defective productsrecall incident occurred was
Joyoung Co., Ltd.2024 CSR Repo
Quality Control TrainingTo strengthen the foundation of product quality, we have provided extensive quality-related training for both employees andsuppliers. The training content covers multiple topics, including product knowledge, legal and regulato requirements, the use ofquality tools, and case studies of failures. Through these systematic training sessions, employees and suppliers can gain a deeperunderstanding of product characteristics, master relevant laws and regulations, skillfully apply quality tools, and learn from pastfailures.
Product Quality Training
In 2024
the number of depament-level qualitytraining sessions organized was
the number ofpaicipants reached
the number of paicipants reached
the total training hoursapproximately
the number of training programsprovided for suppliers was
the covering rate of all suppliers was
3,596
1,764
78%
Joyoung Co., Ltd.2024 CSR Repo
Optimize Customer Experience
Protect Customer Rights and Interests
Committed to providing leading seices in the small home appliance indust, Joyoung upholds "integrity, warmth, transparency,and happiness" as our core seice principle. Through continuously improving the customer seice management mechanismand enhancing the business capacity of the customer seice team, we expect to provide a better consumption experience forconsumers.
The Company constantly develops and improves the customer seice management framework. We have formulated and regularlyupdated internal management policies such as theProcess Specication for Application and Revision of Featured Seice Policiesfor Joyoung Products, theManagement Regulations on Replacement Instead of Repair Seice, theManagement Regulations forHandling Market Quality Issues, and theComplaint Management Regulations. With a sound seice system and processes, theCompany is committed to providing high-level professional services for customers and creating an excellent customer servicebrand.
The Company has implemented strict measures for managing customer complaints, categorizing them into three levels based onseverity (Level 1 being the lowest and Level 3 the highest). This year, we have provided detailed supplementa explanations forcomplaints related to seice timeliness, communication, and execution within Level 2 complaints. We are committed to achievingthe principle of "rapid response, rapid resolution, and zero complaints" in our customer complaint handling process. To preventand control the negative impact of complaints, the Company has established a comprehensive consumer complaint dispatchmanagement system and formulated the2024 Customer Complaint Management Regulations to enhance customer seice quality.
Complaint Management
Customer Complaint Handling Responsibilities
Customer
SeiceDepament
SeiceOutletCustomerSeice District/
Customer
SeiceManager
Timely report the complaintdispatches and regular serviceorders from all seice channelsto relevant departments, con-duct risk assessment and trackresolution according to proce-dures.
Monitor service outlets to en-sure timely order acceptanceand closed-loop issue resolu-tion, and provide guidance onproblems arising during theseice process.
Ensure timely order processing,escalate abnormal orders tothe customer service district/manager, and continuouslytrack unresolved orders untilconsumer seice demands arefullled.
Joyoung Co., Ltd.2024 CSR Repo
Joyoung provides customers with diversied product seices, including regular seices and value-added seices, to meet theirdierentiated needs. Value-added seices, such as trade-in, full customers' demands while promoting the concept of sustainableconsumption, encouraging consumers to dispose of their waste in a more environmental-friendly way and reducing the waste ofresources.
Strictly comply with the nationalNew Three Guarantees Law, of-fering a 7-day return policy anda 15-day replacement policy forproduct quality issues, alongwith a 1-year full machine war-ranty. Nationwide warranty ser-vice is provided.SKY series products are eligiblefor lifetime free cleaning seicesat after-sales seice centers.Free two-way mailing during thewarranty period if the mail-in re-pair seice is needed.
Regular SeicesValue-added Seices
Through closed-loop management of work orders, incentives and penalties for service outlets and customer service districts/managers in the customer complaint assessment and management, and adjustments to dispatch and processing timelines, wehave eectively mitigated the negative impact of customer complaints, thereby enhancing the overall consumer seice experience.
Product Seices
In 2024
the number of complaints related toproducts and seices received was
all of which were resolved through communication withconsumers, including providing after-sales seices suchas repairs, returns, and exchanges
the complaint resolutionrate reached64100%
Customer Complaint Handling Procedures
DispatchOrder AcceptanceFeedback and Closure
After receiving customer re-quests through various servicechannels, the customer servicedepartment dispatches ordersto corresponding service out-lets within 30 minutes duringworking hours, with system re-minders to the customer seicemanager and outlets for timelyhandling.
Accept the order within 30 min-utes, verify the situation, andensure 100% contact with theconsumer for genuine commu-nication and confirmation ofthe resolution plan after orderacceptance.
Accept the order within 2 hours,provide feedback on the han-dling recommendations throughthe customer seice system, andfollow up until the consumer'sissue is fully resolved and closed.
Five-free seices:
free maintenance, cleaning, sanitizing, testing, waterquality testing.Replacement instead of repair seice:
allowing the free replacement of aproduct with quality defects sold within 1 year. For products sold beyondone year, replacement is oered based on depreciation (following a 5-yeardepreciation principle).Extended warranty for accessories:
Selected accessories come with anextended warranty, such as Y951 motor with a 10-year free replacementand B7 motor with a lifetime replacement guarantee.Extended 1-Year warranty:
Certain products come with an extendedrepair seice beyond one year, such as the All-in-One Blender NutritionMaster Y8 with a 1+2 extended warranty policy and the Hands-Free QuietLow-Purine Soy Milk Maker K7 Pro with a 1+2 extended warranty policy.
Joyoung Co., Ltd.2024 CSR Repo
Enhance Customer Experience
Joyoung customer research department accurately identifies customer needs by segmenting the populationbased on criteria such as age, gender, lifestyle, economic income, and product ownership. It conducts in-depthresearch on the entire journey of dierent consumers, from initial awareness to active searching and ultimatelypurchasing, focusing on key conversion points along the way. By analyzing these critical touchpoints, Joyoung canbetter understand consumer psychology and behavior patterns. This insight enables the Company to optimizeproduct design, marketing strategies, and seice processes to better meet consumer needs. Additionally, theCompany conducts online follow-up sueys with consumers through each BU. By analyzing consumer feedback,Joyoung identifies the true needs of customers, further enhancing its ability to address their requirementseectively.
Joyoung is committed to providingcustomers with comprehensive, full-channel services. Through variousmeans of communication, including self-service, human customer service, onlineservice, and offline service, we offer arange of seices such as repairs, returns,exchanges, and consultations. In 2024,Joyoung provided over 6.83 million seiceinteractions to consumers through multiplechannels, including online platforms,online AI chatbots, the 400 seice hotline,and social media customer service.Additionally, Joyoung has established astandardized and professional customerservice team, focusing on enhancingoine seice capabilities.Furthermore, consumers can access a wealth of information through the "Joyoung Home" online platform,including product details, user manuals, operation videos, maintenance guides, and recipes. They can also ndafter-sales service information such as nearby store locations, self-diagnosis for faults, service policies, feestandards, and self-seice repair requests.
Customer Demand Suey
Customer Seice Management
In 2024
the number of professional seice outlets exceeded
1,300the number of repair centers was
provided consumers with face-to-face repair seices nearly500,000
provided mail-in repair seices120,000
Joyoung Co., Ltd.2024 CSR Repo
The Company actively carries out customer satisfaction research. The customer satisfaction has been stable at about 95% in thepast ten years, and has shown a trend of steady rise in the past three years. In 2024, the satisfaction result for Joyoung's after-salesseice increased to 98.9%. Additionally, customer satisfaction with in-store seices and after-sales policies also improved. Thisindicates that Joyoung's long-standing commitment to high standards and strict requirements in customer management has beenpositively recognized by consumers.
Customer Satisfaction Improvement
Changes in Sueyed Customer Satisfaction over the Past Decade
96.8%
93.9%
95.9%
94.0%
96.6%
96.7%
96.5%
97.4%
97.9%
98.9%
2015201620172018201920202021202220232024
From September to December 2024, Joyoung collaborated with the Qiantang District Education Bureau and the QiantangDistrict Youth Activity Center to host the "Qiantang District Prima and Seconda Schools Comprehensive Labor PracticeWeek" for nearly 5,200 students from 17 schools in Qiantang District. Under the principles of eciency, energy-saving, safety,and health, the activity combines both enteainment and knowledge, including the traditional craft of making soy milk usingancient techniques and Joyoung intelligent appliance operation practice These immersive and interactive sessions not onlyenhanced the students' comprehensive qualities but also deepened their understanding of healthy living while masteringcooking skills. Joyoung Creative Industrial Park has designed and developed four thematic products, namely, parent-child experiences, business study tours, educational experiences, and personalized customizations, aiming to establishan integrated industrial tourism experience that combines sightseeing, experiential activities, and shopping. Joyoung willcontinue to advance digital transformation, optimize its diversied seice system, and strive to create a benchmark base forindustrial tourism. Joyoung strives to provide consumers with a convenient and enjoyable in-depth experience.
Joyoung Creative Industrial Park Creates a New ExperientialLearning and Research Practice ExperienceCase
Joyoung Co., Ltd.2024 CSR Repo
Collaborative Responsibility
Driving Progress Together
Paner ManagementIndust-University-Research Cooperation
SDGs Benchmark
Paner Management
Supplier Access
A stable and effective supply chain is crucial to the continuous and stable supply of high-quality products to consumers.Therefore, Joyoung has formulated a range of internal policies such as theSupplier Introduction Management System,theSupplier Management System Based on Grading,theSupplier Quality Management Standard,theSupplier PerformanceManagement System,theSupplier Quality Star-Rating Ceication Management System,and theSupplier Lean Star-RatingCertification Management Systemto find and develop high-quality suppliers and standardize supplier management andpeormance assessment, thus optimizing the supplier pool and jointly building a resilient, sustainable and reliable supply chain.
Joyoung actively seeks to cooperate with suppliers that have high quality standardsand are environmentally and socially responsible. We uphold the principle of fairnessand equality when selecting suppliers. In the phase of access, we identify and managethe environmental and social risks of potential suppliers, and require them to complywith national laws and regulations and obtain the authoritative certification. Coresuppliers are required to obtain ISO 9001 quality management system ceication,suppliers of food-grade components are required to pass either FDA Food SafetyCeication or IECQ QC 080000 Hazardous Substance Process Management SystemCeication. Suppliers that cause environmental pollution through their productionand operational activities are required to obtain ISO 14001 ceication. Meanwhile,suppliers are required to provide government certification documents such asenvironmental assessment reports, pollutant discharge permits and fire inspectionand approval permits. Only suppliers that have passed the necessary qualificationassessment can proceed to the subsequent evaluation. We comprehensively evaluatesuppliers from three dimensions: quality, technology, and business, and select thebest suppliers for cooperation. Before cooperating, suppliers are required to read andabide by theSupplier Code of Conductto ensure that business cooperation complieswith the standards of responsible practice.
The Company requires suppliers to abide by theSup-plier Code of Conduct, which clearly species provi-sions on anti-discrimination, anti-harassment, prohibi-tion of child labor and forced labor, health and safety,environmental protection and other issues, to ensure areliable and responsible supply chain.
ThePurchase and Sale Contractsigned between theCompany and the suppliers includes clauses of theIntegrity Cooperation Agreement. The Company im-plements a zero-tolerance policy for corruption andbribe in any form.
In 2024
the signing rate of theIntegrity Cooper-ation Agreementand theCommitmenton the Code of Conduct for Paners ofJoyoung Group reached
During Joyoung's access reviews, noviolations related to environmental andsocial issues were found among suppli-ers.
100%
Supplier Management Measures
Supplier Code of ConductProcurement Integrity Management
IndicatorUnit2024
Total number of supplierssupplier
Tier-one supplierssupplier
Key tier-one supplierssupplier
Key tier-one suppliers in Mainland Chinasupplier
Key tier-one suppliers in other countries and regionssupplier
Joyoung Co., Ltd.2024 CSR Repo
the total hours of trainingfor suppliers reachedthe number of supplierstrained was
In 2024
Supplier AssessmentThe Company evaluates and incentivizes suppliersthrough multiple assessment dimensions, adheringto the implementation of monitoring mechanismsand quality improvement initiatives. According tothe assessment results, we divide suppliers into fourlevels: A, B, C and D. We adjust procurement measuresaccordingly and take appropriate measures forincentives or penalties. In the assessment, suppliersare rated with stars, the suppliers that fail to complywith relevant regulations and show little willingnessto improve will be terminated, and suppliers thatshow a willingness to improve will be encouraged. Inaddition, the Company carries out supplier samplingand unannounced inspections from time to timeto ensure the problem can be timely identified andrectified. In 2024, the Company conducted 3 supplieraudits, covering 15 key tier-one suppliers, and found noviolations related to environmental and social issues.Supplier Communication and EmpowermentJoyoung regards communication with suppliers as an important supplier managementapproach. We have provided suppliers with a communication platform for mutual learningand improvement. The Company organizes the quality meetings, supplier conferences andtraining sessions eve year. This helps achieve ecient supplier management and providesa solid guarantee for win-win cooperation. Moreover, we focus on mutual benet with oursuppliers. We car out technology research and development with excellent suppliers andshare the results together, and also introduce high-quality manufacturing capabilities fromsuppliers to empower our own production system to achieve common growth.In 2024, we launched diversified supplier capability upgrade programs aimed atcomprehensively enhancing suppliers' capabilities in production manufacturing, qualitytesting, planning, and delivery. We established a dedicated team to empower suppliers inareas such as whole machine BOM (Bill of Materials) management, monthly capacity reviews,daily material follow-up management, daily planning report management, and deliveryexception escalation mechanisms. Additionally, we developed assessment and incentivemechanisms for them. This initiative was designed to ensure full-chain alignment of orderplanning and delive tasks, enhance the stability of the accessories delive chain, shoenthe preparation cycle for long-cycle materials, and improve the on-time delive peormance.Indust-University-Research Cooperation
Joyoung maintains close contact and interaction with universities and research institutionsin the long term. Based on the practice bases established, we actively support thedevelopment of innovative practical education, internship and learning in universities,and welcome university teachers and students to paicipate in our internship project andinnovative scientic research project. Guided by the principle of "conducting multi-level,multi-channel, multi-form cooperation and achieving practical results", the Company andthe universities give full play to their strengths, learn from each other, and cultivate high-quality innovative and entrepreneurial talents to achieve mutual progress and development.
Joint Research on High-Peormance Bio-based Materials
by Joyoung, Ningbo Instituteof Materials Technology andEngineering (CAS), and ZhejiangUniversity of Technology over aThree-Year Period
Grade A:
Prioritized procurement. Fuher cooperation expected.Grade B:
Cooperation will be maintained, with instructions providedto suppo its better development.Grade C:
Rectications are required, and semi-annual review isexpected.Grade D:
Disqualied for the annual appraisal of outstandingsuppliers. Rejected for bidding for a ceain period of time orpermanently.
Graded Supplier Management
Suppliers are classied into four categories: below three-star, three-star, four-star, and ve-star. Suppliers rated below three-star are re-quired to undergo rectication, and those failing to meet the stand-ards will be eliminated. Outstanding suppliers are granted certainpreferential policies.
Supplier Star-Rating
Supplier Capability Upgrade Program
By the end of 2024, the Company had cooperated with Zhejiang University, SoutheastUniversity, China Jiliang University, Zhejiang University of Technology, Ningbo Institute ofMaterials Technology & Engineering of Chinese Academy of Sciences (CAS), Hefei Institute ofPhysics Technology & Engineering(CAS), China Electronics Standardization Institute, ZhejiangInstitute of Science and Technology Information Science and Technology Search (Evaluation)Center, Zhejiang Fangyuan Test Group to jointly apply for provincial-level key research anddevelopment projects. These collaborations have facilitated exchanges on cutting-edgetechnologies, regular internship matching, and exploring future research directions.
Joyoung Co., Ltd.2024 CSR Repo
Unity and CohesionCultivating Joyoung Elites
Protect Employee Rights and InterestsSuppo Employee DevelopmentSafeguard Employee HealthCare for Employee Life
SDGs Benchmark
Protect Employee Rights and Interests
Equality and Diversity
Fair Recruitment
Joyoung always regards employees as the cornerstone of the Company's sustainable development, respects and attachesgreat impoance to the basic rights and interests of all employees. We strictly abide by theLabor Law of the People's Republicof China, theLabor Contract Law of the People's Republic of Chinaand other relevant laws and regulations. We focus on thegrowth and development of each employee, continuously creating a fair, just, diverse, and inclusive working environment, inorder to share development with employees and create a better future together.
The Company strictly prohibits the employment of child labor andforced labor, actively creating an equal and diverse workplaceenvironment. We ensure equal pay for equal work between male andfemale employees, guaranteeing that all employees are not subject todierential treatment based on personal backgrounds such as religion,gender, age, disability, etc. We also prohibit any form of discrimination,insults, and harassment, ensuring that all employees have equalopportunities in employment, training, promotion, and other aspects.During the Repoing Period, the Company did not have any incidentsof employing child labor or forced labor.The Company continues to implement theLaw of the People's Republicof China on Protection of Disabled Personsand other laws andregulations. We make proper arrangements for the employment ofdisabled individuals, ensuring equal paicipation of disabled employeesin work and various activities.
We believe that high-quality talent is a major driving force for the development of the Company. Therefore, the Company placesgreat importance on attracting high-quality talent and mainly posts job vacancies through various channels, including theCompany's ocial website, ocial WeChat account, third-pay recruitment platforms, and oine job fairs. Meanwhile, we activelycar out school-enterprise cooperation with major universities, cultivate talents from these universities via J Project
. We assigninternal executives as professional mentors, creating a comprehensive internal training mechanism. During the Repoing Period,the Company conducted two major campus recruitment activities: the Spring Recruitment and the Autumn Recruitment. Theseactivities primarily included online presentations, online publicity, oine job fairs, and open days.
Total number of employees:
2,342
By Rank
By the end of the Repoing Period
the number ofemployed persons withdisabilities was
including males
females
2024 Joyoung Employee
Employee Employment
By Gender
MaleFemale
62.34%
37.66%
Sta56.70%Junior management26.90%Middle management13.62%Senior management2.78%
Joyoung Co., Ltd.2024 CSR Repo
By AgeBy Region
29 and below34.33%Mainland China 99.87%30-39 47.23%
Hong Kong, Macau,and Taiwan of China
0.09%
40-49 16.18%
Other Asia0.04%50 and above2.26%
By Educational
Background
Master degreeand above
11.53%
Bachelor degree60.42%College degree
20.37%
Specializedseconda schooland high school
6.36%
Below specializedseconda school
1.32%
By the Division of
Labor
Production sta20.03%Sales sta19.60%Technicians29.67%Financial sta2.56%Administrative sta2.65%Other managementsta
9.31%
Other professionalsta
16.18%
Employee Employment
Male50.82%Male62.91%Female49.18%Female37.09%Employees inRevenue-GeneratingPositions
Employees inSTEM
Positions
Joyoung Co., Ltd.2024 CSR Repo
New Employees：
Composition of New Employees
Male
43.15%
Female
56.85%
By Gender
By Rank
Sta
85.00%
Junior management
12.04%
Middle management
2.59%
Senior management
0.37%
By Age
29 and below51.30%30-39 30.37%40-49 18.15%50 and above0.18%
Joyoung Co., Ltd.2024 CSR Repo
Remuneration and Benets
The Company has established theRemuneration Management Systemto ensure a remuneration system that combines internalfairness and market competitiveness. Adhering to the principle of "sharing benets and sharing risks", the Company ensures thatemployee salaries are above the local minimum wage and has established a remuneration structure consisting of basic salaries,allowances, and incentive bonuses, allowing employees to share the Company's development achievements. Meanwhile, toconvey the Company’s culture and values, and to show its care for employees, the Company maintains a 100% coverage rate foremployee social security and medical insurance eve year. In addition to providing the legally mandated basic benets, theWelfareManagement Systemand theSupplementa Provisions of Welfare Management Systemoer unique benets such as holidaybenets, shuttle seices, and educational assistance programs, enhancing employees' sense of belonging and cohesion.
Six types of insurance and one fund (endow-ment insurance, unemployment insurance,employment injury insurance, maternityinsurance, medical insurance, commercialinsurance, and housing provident fund)Legal leave (statutory holidays, sick leave,marriage leave, funeral leave, and maternityleave for female employees, etc.)Physical examination for all employeesHigh-temperature subsidy
Six types of care visits: birthday/marriage/maternity/illness/accident/funeral careEducation sponsorship: encourage employ-ees to pursue fuher education or profes-sional ceication and provide bonusesFestival benets: provide holiday benetsAllowance and subsidies: meal subsidiesCompany dormitories and shuttles
Basic BenetsSpecial Benets
Democratic ManagementFocusing on the voices of employees and the public, we rmly hold that listeningto the opinions of front-line employees is essential for our development. InSeptember 2024, Joyoung convened its 7
thWorkers' Congress. At the meeting,the labor union chairman spoke on behalf of the workers, while the seniormanager of the remuneration and benets depament spoke on behalf of theCompany. Representatives from human resources, performance management,and audit and supervision departments also introduced relevant policies andsystems. During the meeting, employees actively provided suggestions on theCompany's development plans, production and operations, and workers' interests.Additionally, the Company has formulated theManagement Procedures for theHandling and Feedback of Opinions, Suggestions, Appeals of Employeesto learnabout employees' needs in a timely manner, thereby making communication withemployees more ecient.In 2024
the coverage rate of Joyoung's employees represented by independentlabor union or by collective bargaining agreements reached
the number of employees paicipated in theWorkers' Congress was100%140
The 7th Workers' Congress of Joyoung
Joyoung Co., Ltd.2024 CSR Repo
Suppo Employee Development
Employee development is the key to our continuous growth. To meet the diversied career development needsof employees, the Company provides two development channels: the management development channeland the professional development channel. We provide employees with clear peormance evaluation criteria,promotion procedures, and career path planning.This year, we continued to update and revise thePerformance Management System, theEmployee CareerDevelopment Channel Management System, and theCadre Selection and Appointment Management System. Wefuher claried peormance evaluation levels and denitions, updated the denitions and qualication standardsfor the management development channel, and introduced the "360-Degree Feedback Analysis Form" to enhanceprobationa period assessments, thereby providing strong suppo for employees' career development.The Company prioritizes enhancing employees' profes-sional skills as a key focus area. By combining onlineand oine training, we have conducted a wide rangeof employee training activities within the Company toempower employees to grow together with the Com-pany. Through multi-level training, employees haveimproved their capabilities, providing a positive drivingforce for the Company's sustainable development.
In 2024
the number of employees paicipated in training wasthe average training hours per person reached1,917
27.75
The Product Manager Training Camp seed as a key position competency training program for Joyoung in2024. It was designed around the ve core competencies required for product managers, with customizedcourses and teaching methods. The program reinforced learning outcomes through in-class and after-class exercises, accelerating employee development. Running from March to December, the training
Product Manager Training CampCase
Product Manager Traning Camp
camp had eight sessions with an averageparticipation of over 120 people per session,covering roles such as product managers,customer research, branding, and channelmanagement. This systematic training not onlyenhanced employees' professional skills andjob competencies but also provided strongsuppo for the Company's product innovationand market competitiveness.
Joyoung Co., Ltd.2024 CSR Repo
The Company is committed to safeguardingthe growth and development of newemployees, regularly conducting trainingactivities on diversity, equity, and inclusion(DEI). These activities cover core valuessuch as respecting diverse cultures, insistingon gender equality, and employee care. Bythe end of the Reporting Period, Joyounghad provided each new employee with 8hours of training on DEI-related topics.
Diversity, Equity, and Inclusion (DEI) TrainingCase
Diversity, Equity, and Inclusion (DEI) Training
As Joyoung's online learning platform, Xiaoyang School hasalways been popular among employees for its convenientoperation, user-friendly points redemption activities andabundant high-quality courses. In 2024, the platformunderwent significant resource integration, developing andretaining over 1,200 core courses. It made signicant progressin areas such as the growth of management personnel, jobcompetency, and workplace skill enhancement, suppoing thesuccessful implementation of the planned training programs.In 2024, over 80% of employees have logged in for learning,forming a strong learning atmosphere within the Company.
Online Learning Platform - Xiaoyang SchoolCase
Online Learning Platform - Xiaoyang School
Joyoung Co., Ltd.2024 CSR Repo
Safeguard Employee HealthOccupational Health and Safety Management System
The Company adheres to the principle of "people-oriented, harmoniousmanagement, risk reduction, and safety and health". We always put the protectionof employees' life, health and safety in the rst place. We strictly abide by theLaw ofthe People's Republic of China on Work Safetyand theLaw of the People's Republicof China on the Prevention and Control of Occupational Diseasesand other lawsand regulations. Meanwhile, we have established a sound work safety managementsystem, and formulated internal policies such as theEnvironmental Factors andHazards Sources Control Procedures, theFire Safety Management System, and the
Work Safety Education and Training Management System, to protect employees'occupational health and work safety. In 2024, we fuher strengthened our safetymanagement structure by appointing dedicated safety officers and clarifying theresponsibilities of the chief safety ocer and the safety management depament,ensuring that eve aspect of work safety was overseen by a responsible individual.Additionally, we newly developed theComprehensive Emergency Rescue Planfor Work Safety Accidents, which provided detailed instructions on emergencyresponse and safeguard measures to ensure rapid and eective response in caseof emergencies. Joyoung has obtained the ISO 45001 occupational health andsafety management system certification, and on this basis, further upgrades itsoccupational health and safety management system.
In 2024
the number of monthly inspections conducted withdepamental safety ocers and propey management was
the number of safetyhazards identied was
the number ofrectied hazards was
the number of re safetyhazards identied was
the number of on-siterectications was
the rectication ratereached100%
the number of hidden dangers repoedthrough daily inspections of this year was
Health and Safety Measures
The Company systematically implements measures for ensuring operational environment safety and employee health and safety,aiming to minimize potential safety hazards and protect the lives of employees.
The Company's security brigade conducts monthly inspections and conrmation of re-ghting equipment and also intensiesthe inspection and daily patrol eos in key areas related to potential hazards. Each depament conducts monthly inspectionsof departmental organization, tidiness, cleaning, sanitizing, safety, and discipline (6S). Specific modules, such as the chemicalwarehouse, are inspected and confirmed daily by the responsible department. In 2024, we strictly implemented the primaryresponsibility system as required, and carried out self-inspection and rectication work for work safety.
Safety Inspection
ISO 45001 Occupational Health andSafety Management System Ceication
Joyoung Co., Ltd.2024 CSR Repo
In 2024
the number of workplacesafety training sessionsorganized was
the number ofpaicipants was
1,012
the number of work-related fatalities was
the number of work-related injuries was
the number of lostworkdays due to work-related injuries was
The Company carries out fire emergency drills twice a yearto ensure a calm response and orderly evacuation when areal re occurs. Meanwhile, for possible emergencies such aschemical leakage and electric shock, relevant departmentsorganize corresponding emergency drills.
Emergency Drills
The Company's external construction party, contractor andother related paies are required to sign a safety responsibilitycommitment letter, receive safety education before construction,and conduct safety inspections during construction. Relevantapproval procedures are required to manage special operationssuch as re-related work and excavation work.
Related Pay Management
The Company conducts regular inspections, and periodicmaintenance and verication of special equipment to ensuretheir eective operation.
Special Equipment Management
New employees are required to attend the three-level safety education and training during the probationa period (the companylevel, depament level, and position level). The training content includes the Company's safety regulations, hazard identication,use of personal protective equipment (PPE), and re evacuation procedures.Three-Level Safety Education and Training
The Company organizes all departments to identify andevaluate the hazard sources every year. The departmentsidentify hazard sources in their business activities and takecorresponding control measures. In case of any changes in adepartment's activities or places, the department is requiredto conduct hazard identication and evaluation accordingly. Atthe same time, the new employee onboarding training programhas been enhanced to include identication of environmentalfactors and hazard sources, reinforcing awareness andeducation.
Hazard Sources Identication
To enhance employees' re safety awareness and re accident response ability, in July 2024, the Company organized a reevacuation drill. A total of 994 employees paicipated in the drill, which covered evacuation, escape room experience, andre extinguishing exercises. This drill aimed at guiding employees to be familiar with the evacuation routes and helped themmaster the use of re-ghting equipment, so as to fuher safeguard employees' life safety.Through this drill, employees not only enhanced their awareness of the impoance of re safety but also improved their self-protection and emergency response capabilities in case of emergencies. This helps to reduce potential casualties in the eventof a re and provides strong assurance for creating a safe and stable working environment.
Fire Evacuation DrillCase
Fire Evacuation Drill
Joyoung Co., Ltd.2024 CSR Repo
Prevention and Control of Occupational DiseasesJoyoung places great emphasis on occupational disease prevention, ensuring employee health through both personal protectionmeasures and workplace environment safety improvements. To strengthen employee health protection, we have establishedtheOccupational Health Examination Management Method, introducing a fixed procedure for occupational health check-ups to safeguard employees' health and safety. Additionally, the Company requires personnel joining positions with high risk ofoccupational diseases to sign a letter of notication before joining the Company, informing employees of the various hazardoussituations that may arise, and guaranteeing the employees' right to be fully informed. Such employees are required to take physicalexaminations for occupational diseases before, during and upon the depaure from duty. We also establish occupational healthrecords of employees to track changes in their health status. We require employees engaged in positions with occupational hazardssuch as noise to wear earplugs and other personal protective equipment (PPE) before entering the workplace to protect againstoccupational diseases.In terms of working environment, the Company conducts hazard identication and simultaneous monitoring of harmful factors in allworkplaces annually to ensure a high level of workplace safety. In 2024, Joyoung conducted a safety assessment of its hazardouschemical usage projects. Based on the assessment repo and in compliance with theZhejiang Province Emergency ManagementRegulationsand theLaw of the People's Republic of China on Work Safety, the Company implemented 8 corrective measures.These measures, including training relevant responsible persons to obtain prima responsible person ceicates and installingoxygen concentration detection and alarm devices, ensure that the safety conditions for the use of hazardous chemicals meet thecurrent work safety requirements.
the Company ensures that thecoverage rate for employment injuinsurance and liability insurance ofsafe production remains at
the number of cases of occupationaldiseases wasBy the end of the Repoing Period
100%
Employees are required to wear earplugs and otherPPEs during production and testing processes
Joyoung Co., Ltd.2024 CSR Repo
Care for Employee Life
At this year’s Employee Conference, the Company presented several awards, including the Cultural Ambassador Award, Co-GrowthAward, Innovation Breakthrough Award, Management Innovation Award, and Technology Innovation Award. Among them, the Co-Growth Award was a special recognition presented on the occasion of the Company's 30th anniversa, expressing gratitude tolong-seing employees with nearly 30 years of seice. Joyoung always stands alongside its employees, continuously enhancingtheir sense of belonging and well-being.
Joyoung is committed to providing a caring and suppoive work environment, ensuring that eve employee feels recognizedand valued in the workplace.
At the same time, the Company places great emphasis on employees' daily lives and physical and mental well-being, oering avariety of recreational and wellness programs such as billiards, badminton, photography, basketball, and arche. These activitieshelp employees relax, and maintain a healthy work-life balance.
Technology Innovation Award
2024 Badminton Competition
Management Innovation Award
2024 Billiard Championship
Joyoung has long emphasized the care of female employees.In order to meet the needs of nursing mothers for privacy,we built "Mommy Cabin" in Hangzhou and Jinan campusesto provide safe, comfortable and convenient spaces forbreastfeeding female employees. "Mommy Cabin" has all kindsof supporting facilities including washbasins, refrigerators,sofas, direct drinking water puriers with heating, disinfectioncabinets to solve the practical problems encountered by femaleemployees returning to the workplace after giving birth, inorder to eectively create a family-friendly workplace.
Joyoung Mommy CabinCase
Joyoung Mommy Cabin
Joyoung Co., Ltd.2024 CSR Repo
Cooperation and CollaborationBuilding a Better Society
Joyoung Public Welfare73
SDGs Benchmark
Joyoung Public Welfare
This year, Joyoung Charity Foundation continued to implement the 5A-level standardization requirements and adhered to thetriple-core strategy: driven by innovation, focusing on the essence of public welfare projects, and commitment to the originalmission, maintaining a strong passion for public welfare. In the practice of public welfare projects, we adhere to the basicprinciples of "targeted assistance + full coverage" and are committed to creating regional or school-level model projects. In2024, the foundation not only focused on its daily work, such as the Joyoung Charity Kitchen, Food Education Workshop, andBorn to the Sun, but also focused on the theme of "30 Years of Joyoung Public Welfare". It planned and implemented a series ofthemed activities, including Walking in Love, Media Public Welfare Trip, Food Education Summer Camp, Food Education TrainingCamp, Food Education Outdoor Camp, and Employee Public Welfare Trip, targeting multiple groups such as Joyoung employees,volunteers, beneficiaries, donors, media, public welfare partners, and government. These activities connected diverse groupsthrough public welfare, fuher expanding their inuence and appeal while enhancing attention and suppo from all sectors ofsociety. Joyoung Charity Foundation successively received honors such as "Outstanding Food Education Practice Case", "Top10 Corporate Charity Foundations in Zhejiang (2nd Edition)", and "Top 10 Public Welfare Enterprises". In 2024, the Companyestablished the "Most Beautiful Joyoung Public Welfare Person" award. By honoring and recognizing these individuals, theCompany aims to bring more attention to those who have been quietly dedicating themselves to public welfare. This award alsocalls on more Joyoung employees to paicipate in public welfare volunteer seices, thereby uniting the power of kindness amongall Joyoung employees.
Blazing with orange light, building dreams and growth. For 30 years, Joyoung has always adhered to the core values of"concentrating the power of goodness and creating a better life through health". Relying on its business advantages, Joyoungclosely focuses on social issues related to health advocacy, nutrition, and well-being, and carries out public welfare actions tosuppo the healthy growth of young generation.
From 2008 to 2024
the Company's cumulativepublic welfare investmentexceeded
In 2024
the number of employeespaicipated in volunteeractivities was
the total hoursof volunteerseice was
3,467
the average hours ofvolunteer seice perperson was
million yuanCharity KitchenJoyoung Charity Kitchen has always adhered to the concept of"ensuring good meals for children". Since 2021, Joyoung CharityFoundation has planned to donate no less than RMB 110 millionover ten years to public welfare projects such as "Joyoung CharityKitchen" and "Food Education Workshop". It has also set a goalof selecting 100 schools in rural areas across the country eachyear, investing RMB 30,000 to 150,000 in each school. Throughdesign, infrastructure transformation, equipment conguration, andpersonnel training, it aims to build professional, environmentallyfriendly, and efficient standardized kitchens to empower schools'meal supply capabilities and suppo the healthy growth of younggeneration. In 2024, through joint funding, targeted assistance,and disaster relief, we successively completed the construction of133 charity kitchens in 32 counties, including Hezhou in GuangxiProvince, Zhongxiang in Hubei Province, Guzhang in HunanProvince, Pingjiang in Hunan Province, Sangzhi in Hunan Province,Kashgar in Xinjiang Province, Guanxian in Shandong Province,Lincheng in Hebei Province, Wushan in Gansu Province, exceedingthe target. By the end of the Reporting Period, a total of 1,617charity kitchens have been built nationwide, safeguarding thehealthy growth of over 600,000 Chinese teenagers.
Distribution of Joyoung Charity Kitchen
Joyoung Co., Ltd.2024 CSR Repo
In 2024, Joyoung Charity Kitchen deepened its connection with the national East-West Collaboration Initiativeand targeted assistance mechanisms. With the support of grassroots cadres, Joyoung effectively promotedthe improvement of rural school kitchens. Since 2017, Joyoung Charity Foundation has continuously carriedout targeted assistance and pairing work with the Ministry of Finance and the National Intellectual PropertyAdministration, successively establishing county-wide model projects of Joyoung Charity Kitchen in Pingjiang andSangzhi in Hunan Province. Additionally, under the joint funding with China International Capital Public WelfareFoundation, we upgraded and renovated the kitchen facilities of 12 local rural schools, meeting the meal supplyneeds of schools throughout the county.
In June 2024, the 1500
thJoyoung Charity Kitchen was completed at Changlian Prima School in PingjiangCounty, Hunan Province. This high-standard rural school kitchen, equipped with electrified appliances,scientifically designed zones, and clean floors, showcases a new model of rural education revitalizationthrough charity kitchens. This model is powered by a multi-party collaboration, including the Ministry ofFinance's targeted assistance, Joyoung's public welfare efforts, support from the Education Bureau, andschool-level coordination. Joyoung Charity Kitchen brings comprehensive improvements in hardware facilitiesto rural schools, complementing the national nutrition improvement plan. It helps enhance the nutritionalstatus of students in rural compulso education, resonating with and advancing the revitalization of ruraleducation. Moving forward, Joyoung will continue to forge ahead to ensure more rural children benet fromits initiatives.
30 Years of Joyoung Public Welfare -The Completionof the 1500
th Joyoung Charity KitchenCase
The Completion of the 1500
th
Joyoung Charity Kitchen
Joyoung Co., Ltd.2024 CSR Repo
The foundation regularlyupdates the spatial designstandards for food educationworkshops, ensuring that pro-ject schools strictly adhere tothese guidelines. Additionally,the foundation has initiatedthe development of a groupstandard for theConstructionStandards of Cooking Class-rooms in Prima and Second-a Schools.
Rene spatial designstandards
The foundation main-tains and updates thekitchen appliancesused as teachingtools. In 2024, sevenschools receivedequipment upgrades,and a mechanism wasestablished to pro-vide updates everythree years for projectschools.
Upgrade kitchenequipment
After two years of collab-oration with the Shan-dong Education Press, theprimary school segmentof theFood EducationClassroomcurriculumwas officially publishedin July 2024 and was im-plemented in schools bySeptember.
New version of foodeducation curriculum
The foundation has es-tablished a three-tieredteacher training system,including online basictraining, offline summertraining, and domestic andinternational study tours.
Comprehensive teacherempowerment system
Food Education Workshop
The Food Education Workshop is guided by the vision of "empoweringeve child with the ability to maintain lifelong health". It aims to enableeducational functions within kitchen settings, using cooking as ateaching medium to promote food education and suppo the healthygrowth of children and adolescents. The project seeks to promotetraditional dietary culture, convey nutritional health knowledge, andcultivate good eating habits and dining etiquette. It also enhancesstudents' collaborative skills, innovative thinking, and aesthetic abilities.Joyoung Charity Foundation hopes that through this project, eve childwill have the ability to maintain a healthy lifestyle for life.In 2024, Joyoung Charity Foundation built 52 new food educationworkshops, creating regional benchmarks through governmentcollaboration, school specialization, and teacher team developmentacross cities such as Jinan, Hangzhou, and Zhengzhou. By the end ofthe Reporting Period, a total of 306 food education workshops havebeen established, making a positive contribution to the comprehensivedevelopment and healthy growth of young generation.Joyoung Charity Foundation is dedicated to optimizing and upgrading the four major sponsorship systems for food educationworkshops: refining spatial design standards, upgrading kitchen equipment, launching a new version of the food educationcurriculum, and establishing a comprehensive teacher empowerment system.
Distribution of Joyoung Food Education Workshop
In 2024, the number of food educationteachers trained was
the cumulative number of foodeducation teachers trained since theprogram's inception was
1,186
Joyoung Co., Ltd.2024 CSR Repo
In July 2024, Joyoung Charity Foundation invited over 30 children to paicipate in the "Bean Fun" Food Education SummerCamp. The children explored the technological principles behind soy milk makers, learned to make soy-based dishes, andconducted field investigations on soybeans. Through hands-on activities, they experienced the magical journey frombeans to soy milk. This series of carefully designed activities not only enhanced the children's knowledge and skills butalso fostered personal growth through activities such as culina sharing sessions, letters to the Eah, investigation teammeetings, and farewell night talks. These activities helped the children develop a positive attitude towards the future.
30 Years of Joyoung Public Welfare - "Bean Fun" Food Education Summer CampCase
In August 2024, Joyoung Charity Foundation successfully held the third and fouh Food Education Teacher Training Campsin Hangzhou. The training camp adopted a comprehensive training model combining online courses, offline intensivetraining, and real-scenario study tours, providing all-around training for food education teachers. The training contentcovered understanding food education concepts, experiencing food education courses, and professional guidance oncurriculum design, aiming to promote the application of theFood Education Classroomtextbook. Through this trainingcamp, teachers not only enhanced their professional qualities and teaching abilities but also laid a solid foundation for thepromotion and development of food education.
30 Years of Joyoung Public Welfare -Food Education Teacher Training CampCase
Food Education Teacher Training Camp
"Bean Fun" Food Education Summer Camp
Joyoung Co., Ltd.2024 CSR Repo
Born to the SunSince 2022, Joyoung Charity Foundation has panered with the Zhejiang Women and Children's Foundation to launch the Born tothe Sun project. This initiative aims to suppo children without parental care and socially dispersed orphans by providing them withnancial aid and companionship. It seeks to enhance these children's self-protection abilities, suival skills, and social interactionabilities, thereby promoting social harmony and progress.
In Janua 2024, Joyoung Charity Foundation, in collaboration with Zhejiang Women and Children's Foundation, launchedthe "Hea Like Blooming Flower, Born to the Sun" micro wish initiative. This event invited Joyoung employees to becomeguardian angels for 158 children facing adversity, delivering the rst blessings of the Chinese New Year. With the assistanceof local social organizations, Joyoung charity team promoted traditional local festival culture with activities such as makingzongzi (rice dumplings), tangyuan (glutinous rice balls), and ciba (sticky rice cakes) with the children. These activities notonly provided the children with the joy of hands-on creation but also allowed them to experience the warmth of homethrough traditional customs. This event brought warmth and care to these children, showing them the concern and suppoof society. It also gave Joyoung employees a strong sense of happiness and fulllment through their paicipation in publicwelfare.
"Hea Like Blooming Flower, Born to the Sun" Micro Wish InitiativeCase
"Hea Like Blooming Flower, Born to the Sun" Micro Wish Initiative
In 2024
the number of newparings added was
children in highschool
including childrenin prima school
children inmiddle schoolthe cumulative number of children in dicultcircumstances suppoed through this project was
the cumulative paicipants receivedassistance under the project was
7357161the number of rapidly developing districts and counties,including Lishui, Quzhou, and Taizhou was
Joyoung Co., Ltd.2024 CSR Repo
Walking in Love
We believe in the power of small acts of kindness and even a small eo can make a dierence. In May 2024, the "Walking in Love"charity initiative was held simultaneously in Hangzhou and Jinan. Co-organized by multiple depaments, including the ShandongProvincial Committee's Social Work Depament, Jinan Municipal Publicity Depament, Jinan Municipal Social Work Depament,and Zhejiang Women and Children's Foundation, the event celebrated the 30th anniversa of Joyoung's public welfare eos. The"Walking in Love" charity initiative has become an impoant bond and bridge between the foundation, donors, beneciaries, andvolunteer paners.
In May 2024, the "Love Fills Spring City, Volunteering Together" volunteer seice initiative, marking the 30th anniversa ofthe Joyoung public welfare initiative, was launched with great enthusiasm. The event featured two routes: a family-friendlyroute (7-kilometer) and a fun route (15-kilometer). The "Walking in Love" charity initiative adopts an outdoor public welfaremodel combining "spos + charity". It aims to allow paicipants to experience the vitality of exercise while accumulatingcharity energy points, enabling individuals to contribute to providing nutritious and hygienic meals for children in ruralareas, suppoing their healthy growth. With unwavering steps, we strive to create sustainable change. "Walking in Love"charity initiative will leave its footprint across the nation.
30 Years of Joyoung Public Welfare - The "Walking in Love" Charity InitiativeCase
"Walking in Love" Charity Initiative
Joyoung Co., Ltd.2024 CSR Repo
Index of Indicators
About the Repo 2-2,2-3P1.1,P1.2Message from Chair2-22P2.1,A1Key Peormance2-14,2-29A2
About JoyoungCompany Prole2-1,2-6P3.1,P3.3Company CultureP3.2Company EventsHonorsESG Management2-14,2-16,2-29,3-1,3-2G1.1,G1.3
Compliance Governance, Adhering to Stable DevelopmentStandardize CorporateGovernance
2-9,2-12,2-13,2-27Strengthen RiskManagementAdhere to BusinessEthics
2-27,205-2,418-1G2.1Practice ResponsibleMarketing
2-27,417-1Ensure InformationSecurity
S3.4Reinforce Pay BuildingGreen and Eco-Friendly, Guarding a Low-Carbon Future
Promote GreenOperation
2-27E2.4Strengthen EnergyConseation andEmission Reduction
302-1,302-3,302-4,303-
4,303-5,306-3
E2.1,E2.2,E3.1,E3.2,E3.3Enhance EnvironmentalAwarenessRespond to ClimateChange
201-2,305-1,305-2,305-
3,305-4
E1.1
ContentsUN SDGsGRICASS-ESG 6.0
Joyoung Co., Ltd.2024 CSR Repo
ContentsUN SDGsGRICASS-ESG 6.0
Innovation-Led, Focusing on Customer Experience
Innovative Use of SpaceTechnology
S2.1Accelerate Innovation-Driven Development
S2.1Protect IntellectualPropey
2-23,2-24,2-27,417-1Standardize QualityManagement
2-27S3.3Optimize CustomerExperience
418-1S3.3Collaborative Responsibility, Driving Progress TogetherPaner Management
2-27,308-1,408-1,409-1,
414-1
S3.1Indust-University-Research CooperationUnity and Cohesion, Cultivating Joyoung ElitesProtect Employee Rightsand Interests
2-7,2-19,2-27,201-3,401-1,401-2,401-3,405-1
S4.1Suppo EmployeeDevelopment
404-1,404-2S4.3Safeguard EmployeeHealth
403-1,403-2,403-3,403-5,
403-6,403-7,403-8,4039,
403-10
S4.2Care for Employee Life401-2Cooperation and Collaboration, Building a Better Society
Joyoung Pulic Welfare203-1,203-2S1.1,S1.2
Index of IndicatorsA3Readers Feedback FormA6
Joyoung Co., Ltd.2024 CSR Repo
Readers Feedback Form
Dear reader,Delighted to make your acquaintance.Thank you for taking time out of your busy schedule to read the2024 Joyoung Co., Ltd. Corporate Social Responsibility(CSR) Report. To provide you as well as other stakeholders with more valuable information, and to facilitate theCompany's progress in ESG management, we sincerely look forward to your comments and suggestions.
Multiple-Choice Questions (Please tick where appropriate)
1. What is your overall assessment of this Repo?
□Ve good □ Good□ Average□ Poor□ Ve poor
2. How are the repo's response and disclosure of issues of concern to stakeholders?
□Ve good □ Good□ Average□ Poor□ Ve poor
3. How do you think Joyoung Co., Ltd. is peorming in terms of economic responsibility?
□Ve good □ Good□ Average□ Poor□ Ve poor
4. How do you think Joyoung Co., Ltd. is peorming in terms of environmental responsibility?
□Ve good □ Good□ Average□ Poor□ Ve poor
Joyoung Co., Ltd.2024 CSR Repo
10. Open Question
Do you have any comments and suggestions on the fullment by Joyoung Co., Ltd. of its environmental, social and governanceresponsibilities and on this Repo?
9. Do you think the content arrangement and layout design of this repo are reader-friendly?
□Yes□ No
5. How do you think Joyoung Co., Ltd. is peorming in terms of safety management?
□Ve good □ Good□ Average□ Poor□ Ve poor
6. How do you think Joyoung Co., Ltd. is peorming in terms of employee responsibility?
□Ve good □ Good□ Average□ Poor□ Ve poor
7. How do you think Joyoung Co., Ltd. is peorming in terms of community responsibility?
□Ve good □ Good□ Average□ Poor□ Ve poor
8. Is the information, indicators, and data disclosed in the repo clear, accurate, and complete?
□Ve good □ Good□ Average□ Poor□ Ve poor
Joyoung Co., Ltd.2024 CSR Repo