R
SOCIAL RESPONSIBILITY REPORTQiaoYin City Management Co., Ltd.
2023
About This Report
Topic
People-Oriented · Cultivation ofQiaoYin's TalentsQiaoYin Expeditionary ForceQiaoYin AcademyQiaoYin Family
Repaying the Society · Getting Downto Creating Bene?ts for People
Community CommunicationsPublic Welfare and Charity
Zero Waste · CityDecoration by QiaoYin
"City Steward"Green Low-carbonRural Revitalization
Establishing a Foothold · Laying aFoundation for the Industry
Information SecuritySustainable Supply ChainInnovation-drivenWin-win in the Industry Chain
This Report is the third Social Responsibility Report issued by QiaoYin City Management Co., Ltd., to its stakeholders. It providesa disclosure of the development practices and main outcomes of the Company in terms of environmental, social, and corporategovernance responsibilities in 2023, with the aim of helping corporate investors, partners, employees and other stakeholders togain insight into the Company's social responsibility practices and activities.The Board of Directors of the Company and all directors warrant that this Report contains no false records, misleading statementsor material omissions, and assume several and joint legal responsibilities for the authenticity, accuracy and completeness of thecontent herein.The Report covers the period from January 1, 2023 toDecember 31, 2023, with certain content moderately extendedto previous and subsequent years to enhance its comparabilityand forward-looking aspects, and subsequent events relatedto 2023 have been added hereto.
The Report covers QiaoYin City Management Co., Ltd.(hereinafter referred to as "QiaoYin" or "the Company"or "we"/"us") as well as its subsidiaries (branches).
Report Statement
United Nations: 2030 UN Sustainable Development Goals (SDGs)Global Reporting Initiative: Sustainability Reporting Guidelines (GRI Standards)Chinese Academy of Social Sciences (CASS) Guidelines on Corporate Social Responsibility Reporting for Chinese Enterprises (CASS-ESG 5.0)China National Standard: Guidance on Social Responsibility Reporting (GB/T36001-2015)SASB StandardsSEHK: Environmental, Social and Governance Reporting GuideResearch on Preparation of ESG Reports by Central State-owned Listed CompaniesShenzhen Stock Exchange Social Responsibility Instructions to Listed CompaniesGuidelines No. 1 of the Shenzhen Stock Exchange for the Self-regulation of Listed Companies - Standard Operation of CompaniesListed on the Main Board
Basis for Compilation
Report TerminologyTime Frame
This Report is published in electronic format and accessible on the Shenzhen Stock Exchange website (http://www.szse.cn) andthe Company's o?cial site (www.gzqiaoyin.com).Report Acquisition
Chapter I Introduction to the CompanyAbout the CompanyMoments of GloryHighlightsPath to Sustainability
Performing Meticulous Servicesand Building a "City Brand" likeEmbroidery
AI Fully Empowers Digital SmartCities to Foster New QualityProductive Forces
CONTENTS
Performing Meticulous Services andBuilding a "City Brand" like EmbroideryCorporate GovernanceCompliant OperationsInvestor Relationship ManagementParty Building and Virtue Fostering
About This Report01A Message from the Chairman03Index73Reader Feedback75
Chairman's Message
In 2023, China overcame difficulties and challenges ineconomy. The spirit of the 20th National Congress of theCommunist Party of China took root and AIGC brought abouta whirlwind of technological innovation around the world.Arti?cial intelligence became a new ?eld that the world wascompeting for. Under the heavy pressure of market changesand financial constraints, the Company ended wonderfullywith new orders totaling RMB 6.034 billion and with anaggregate annualized amount of RMB 851 million. We builtthe ?rst "Urban Service Industry Alliance" in the industry, ledmore than 100 high-quality enterprises, associations, andchambers of commerce in Guangdong-Hong Kong-MacauGreater Bay Area to develop together, and created a "strongmagnetic field" for attracting investments. We acceleratedthe deployment of a new track for digital smart city services,established a digital smart city research institute, andpromoted the win-win alliance of "Chinese urban evolution".The Company bred vitality in di?culties, innovated thinkingunder changing situations, and paved a new path through?erce competitions!Take innovation as the rudder for advancement and aim atthe vast market. Starting from traditional sanitation, QiaoYin
responded to the call for new urbanization, formulated thedevelopment strategy as “City Steward”, and then hadit iterated to comprehensive urban governance services.Nowadays, under the important guidance of "new qualityproductive forces" proposed by General Secretary Xi, QiaoYinempowers the industry with technologies, comprehensivelyopens up the new field of "digital smart city services", andadds icing on the cake to urban governance. The Company hasconstantly explored market potential with new models, newservices, and new heights, and is committed to improving theservice level of comprehensive urban governance on the basisof integrity and innovation, in an attempt to improve urban full-domain comprehensive governance services and contribute tothe promotion of China's urban evolution.
Take digital intelligence as the boat to break through thewaves toward the trillion-dollar blue ocean. General SecretaryXi Jinping creatively put forward "new quality productiveforces", clearly pointing out the direction for the high-qualitydevelopment of the industry. The Company actively exploresnew ways to promote industrial innovation through digitalintelligence innovation, deploys a new track for the new ?eld of"digital intelligence city services", establishes a 1+1+3N smart citymanagement service system, facilitates the global coverage of citymanagement services, drives the update of all elements of citymanagement services with digital intelligence equipment, digitalsmart cities, and digital smart services , and create a new modelfor "AI to empower urban comprehensive management services inall dimensions and scenarios".
Take talents as the sail for ride the winds steadily to the future.Consistently adhering to the enterprise spirit of "one army, oneschool, one family", the Company is committed to providinga growth platform for all kinds of talents. We insist on precisetalent selection, normal stock taking, classified reserve, periodictraining, and job rotation. Relying on the learning platform ofQiaoYin Academy, nearly 500 online and o?ine training sessionswere organized throughout the year, covering more than 22,000employees. Courses such as "old customers' new demand" andemotional management helped the employees broaden theircognition. The Company has issued incentive policies to encouragethe employees to actively verify and further study their academicqualifications, and gradually improve the team’s overallqualities. We have established a transparent promotion, rewardand punishment mechanism to crack down upon malpractices,and continuously inject high-quality fresh blood into the team.The Company continuously strengthens the talent echelonconstruction as well as the capacity for organizational cooperationand cooperation, to lay a solid talent foundation for its long-termstable operations.
Take love as the oar for advancement and the source of vibrantlife. As a listed company, the Company actively fulfills its social
responsibilities. We have established QiaoYin Charity Foundationthat focuses on multiple areas of people's livelihood such asenvironmental protection, fund donation in support of educationand care for the elderly, to alleviate concerns about people'slivelihoods through practical actions. The company is the ?rst inthe industry to announce the "Employee Maternity Welfare Plan",providing comprehensive maternity support for the employees,completely easing their worries during the childbirth processand setting an example for other enterprises. We are expected topromote more enterprises to pay attention to and improve theemployees’ maternity benefits. Besides, the Company makesgood use of the head office building as a “main battlefield”,which is equipped with complete software and hardware facilitiessuch as library, gym, rooftop garden, staff canteen, and shuttlebuses. The employee activity club conducted nearly 100 culturaland sports activities throughout the year. It also awarded nearly200 senior employees the Medal of Honor for the anniversary ofjoining the Company, encouraging everyone to learn from the rolemodels, be loyal and practical, and build a fair, harmonious andmotivating work environment.
2024 is the 75th anniversary of the founding of the People'sRepublic of China and a crucial year for realizing the goals and tasksof the "14th Five-Year Plan". In the new year, the Company will keeppace with the times in an ever-changing market and maintain theoriginal intention in the midst of drastic changes. We will resolutelyseize the opportunities if any and take actions at the right time.The company will correctly understand and dare to undertake themission entrusted by the times, give full play to its own capabilitiesand advantages, build a new ecosystem of digital smart city servicesin an unswerving manner, improve urban intelligent management,continue to create a waste-free, low-carbon, green circular industrialchain, improve urban ecological environment, and strive to write anew chapter for a beautiful China.
新疆
甘肃
青海
四川
云南
陕西
贵州重庆
广西
广东
湖南江西
福建浙江
江苏安徽湖北
河南
山东山西
河北
辽宁
天津
内蒙古
Chapter I Introduction to the CompanyAbout the CompanyQiaoYin City Management Co., Ltd. (Stock Code: 002973.SZ) is China's ?rst A-share listed company in urban andrural utility services, as well as a national leader in citymanagement services.Founded in 2001 and centering on our core strategyof integrated upgradation of human settlement,the Company launched the "@City" full-domaincomprehensive management service model, o?ering amodern urban full-domain comprehensive governanceservice system that integrates urban public services,micro-renovation, and characteristic operations. Over 20years, QiaoYin has been exploring a path to high-qualitydevelopment of cities. As of now, we have investedin constructing and managing more than 400 urbanservice projects across over 100 cities in 26 provinces(including autonomous regions and municipalitiesdirectly under the central government) across China,and served a population of more than 200 million,assisting 58 cities in successfully applying for the titleof civilized and sanitary cities. The Company has morethan 70,000 employees, over 170 national technologypatents, and self-owned special equipment of morethan 40,000 sets. Granted more than 2,000 honorsat varying levels, we have participated in drafting,organized and get involved in compilation of dozensof national and group standards, leading industryspeci?cations.
Set up branches in morethan cities
Invested in, constructed andmanaged more than
city service projects
provinces of the country(Autonomous regionsand municipalitiesdirectly under the centralgovernment)
Existing projects Areas to be developed
+
Role model in creating sanitary cities
Role model in creating civilized cities
In the year 2023,project received high praise.
Nearly projects have received honors,
海南
including but not limited to Quality Benchmark, AdvancedGroup, Outstanding Contribution Group, Excellent SanitationCompany, Demonstration Case, and other achievements.
About Corporate Governance
Won the "25th Golden BullAward for a Listed Company"
Won the "2023 Most ValuableInvestment Award"Evaluated as 2023 "AAAAA-ratedEnterprise in Integrity, Brand, Quality,Management and Services"
ESG Awards
Moments of Glory
About the society
About environment
"ESG Era Pioneer Listed Company" of
the 8th Golden Tangerine Awards of
Time Finance
"@City - Magang Project in Baiyun District,Guangzhou" was evaluated as "2023 ListedCompany's ESG Innovation Practice Case"
QiaoYin was evaluated as"2023 Top Creative Brand"
QiaoYin was evaluated as "Top 10In?uential Enterprises in Sanitation"
for seven consecutive years
Evaluated as "2023 Typical Demonstration Caseon Digital Transformation of Sanitation in China"
Evaluated as "National Quality LeadingEnterprise in Sanitation Management Industry"
Evaluated as "Outstanding Group inSanitation Work of Guangdong Province"
Listed as "China's Top 50Environmental Enterprises in 2023"
Highlights
定增募资不超过12亿元获深交所通过。
The Company moved to Qiaoyin Building,upgraded and constructed a digital citymanagement system, and used the @Citymanagement cloud platform to drive multiplebusinesses in urban space to form a closedloop of integrated services. We won the bidfor the joint venture and cooperation projectof comprehensive operations managementservices as "City Steward" of Wuhuan Group inXuecheng District, Zaozhuang City.
2022Put forward the"@City" full-domaincomprehensive city engagement pattern,to explore "lifecycle management" for thecity, extend service boundaries and increaseurban e?ciency. A modernized urban full-domain comprehensive service systemintegrating urban public services, micro-renovation and characteristic operations hasbeen constructed. The business landscapehas been extended to 26 provinces (includingautonomous regions and municipalitiesdirectly under the central government).The Company was ranked No.1 for threeconsecutive years (2020-2022) in the annualtotal bid amount.In reliance upon its advanced managementmodel and high-quality services, in 2022,QiaoYin was nominated for the "7thGuangdong Provincial Government QualityAward". The Requirements for CleaningService of Urban and Rural Communities,a national standard drafted with ourinvolvement, was formally approved andreleased. QiaoYin was included in the listof "Top 500 Enterprises in GuangdongProvince". As Party Branch Secretary of theCompany, Liu Dan was elected as nationalParty delegate and attended the 20thNational Congress of the Communist Party ofChina.2023
2001-20082009-20162017-20212022-Today
A shares were listed - achieved swiftdevelopment as a "City Steward"
Global urban and rural management - @City full-domain management service
pattern
The fundraising of no more than CNY 1.2billion for directional additional issuance wasapproved by Shenzhen Stock Exchange.
2001Founded in Guangzhou, QiaoYin startedwith landscaping maintenance.
2008Based on the rigid needs for urbanmanagement, transformed businessfrom landscape design to sanitation andcleaning.
2010Integrated urban and rural integration;extended businesses to technicalenvironmental services, centralized sewagetransport and treatment, municipal projectsand facility maintenance, etc.; won the bid forthe key Pearl River environmental cleaningproject of Guangzhou "Green Asian Games".
2016Enabled the intelligent sanitation serviceplatform and system, in an attempt tobecome an Internet ecology enterprise.
2017Served cities through sanitation integrationprojects, which covered urban and ruralareas. Vertically integrated the upstream anddownstream industrial chains. Horizontallyexpanded the service areas, and established the"four major systems" of standardized services.Won the bid for the Kunming Guandu SanitationIntegration Project with the largest contractvalue that year, evaluated as "Top Ten In?uentialEnterprises in China's Sanitation Industry" andincluded in the "National Ranking List of RoadCleaning Area in the Sanitation Industry".
2020
2019The annual accepted contract amount exceededten billion. Included in the list of "2019 Top500 Enterprises of Guangdong Province", theCompany was selected as vice chairman of ChinaAssociation of Urban Sanitation. As chairmanand general manager of the Company, LiuShaoyun was elected as vice chairman of ChinaAssociation of Urban Sanitation as well. Thesewage treatment plant in Guangzhou FushanCircular Economy Industrial Park has been built.
2021The Company achieved swift development inthe business as "City Steward". In the currentyear, the total annual accepted contract amountincreased by RMB 19.038 billion, and the annualservice amount rose by RMB 1.418 billion, rankedthe top within the industry in both ?gures, andevaluated as "2021 China's Listed Company withthe Greatest Potential for Growth".
The Company was listed in Shenzhen StockExchange, where our shares became "the ?rstshares in the city of urban management". Inline with the trend of China's new urbanizationconstruction, the Company was renamed"QiaoYin City Management Co., Ltd."The industry took the lead in releasing the"City Steward" initiative for city management,explore services in depth, integrate publicspace and resources, and build a multi-sectorintelligent sanitation system.Guangzhou's ?rst water-land integration project- Guangzhou municipal sanitation integrationproject was formally put into operation.
Upgraded services - promotedintegration of sanitationin Guangzhou - Started with landscapeand turned to sanitation
City servicesCity engagement
City management
Path to Sustainability
SustainabilityManagement
QiaoYin has always adhered to and deeply implemented its sustainability strategy, and deeply incorporatedthe concept of sustainability into the Company's strategic planning, corporate governance and operations.The Company has been improving professionalism of the sustainability management, and truly ful?lled itscorporate social responsibilities with great courage. We have been consistently committed to providing ourcustomers with excellent services, setting industry benchmarks for peers, and making contributions to thesociety with comprehensive wisdom and strength. With the mission of creating a livable environment, theCompany actively promotes complete sustainable development of the society.
In terms of the management mechanism, QiaoYin systematically promotes the construction of a sustainability system, continuouslyimproves the sustainability management structure, betters relevant management documents, and deeply integrates sustainabilityissues into di?erent business and management processes.
B
oard
of
Directors
S
tra
tegy
Committe
e
ESG
working
group
Working
groups
of
the
subsidiaries
In the ?eld of garbageclassi?cationThe Company has further optimizedthe digital cloud control platform andsuccessfully developed unmannedintelligent AI equipment for empoweringcomprehensive management servicesfor digital smart cities in all scenarios. Wehave further improved our managementand cleaning efficiency through the AI-based intelligent inspection and dispatchsystem. We actively explore intelligentwaste management.
In the ?eld of urbanmanagement
The Company ?rmly adheres to the "citysteward" strategy, closely focuses on thecore goal of "comprehensively improvinghuman settlements", constantly exploresand performs "life cycle management" ofcities.Committed to integrating variousmunicipal public services such as urbansanitation, cleaning, landscaping, roadmaintenance, park management, andpublic property services, the Companydrives the development in urbanmanagement in an integrated and all-round manner.
At the link of renewableresources
The Company cooperates closely withscientific research institutions to jointlyconstruct an innovative system for solidand hazardous waste treatment, in anattempt to create a new chapter in theoperation management of intelligentsanitation.We actively promote R&Dand application of key technologies,successfully realize power generation bywaste incineration, effectively optimizethe energy supply structure, build asolid barrier to protect the safety of theecological environment, and create moreabundant circular economic bene?ts forthe society.In the process of low-carbon operationThe Company constantly deepens andexpands its low-carbon actions, andactively promotes the developmentof carbon assets and the constructionof carbon inclusive platforms.Wecontinuously improve our greenproduction equipment, optimize ourproduction processes, vigorouslypromote the concept of green office,realize low-carbon value in an all-roundway, and contribute to the constructionof a low-carbon society.
We understand the foremost tasks forhigh-quality development and developnew quality productive forces accordingto local conditions. We have constructeda brand-new "1+1+3+N" intelligent citymanagement service system, plannedconstruction of future industries inadvance, improved the modern industrialsystem, and explored the integrationof production, life, and ecology, in anattempt to create a cluster for the digitalsmart city service industry, and facilitatedigital intelligence of the comprehensiveurban management industry.
In the ?eld of new qualityproductive forces
With profound understanding aboutthe strategic essence of "leading ruralrevitalization through ecologicalcivilization", we actively and closelycooperate with the local governments,and take the initiative to participate inthe comprehensive improvement of therural living environment.The Companyis dedicated to improving rural livingconditions, strengthening infrastructureconstruction, and providing securesupport for rural revitalization, in anattempt to create a new pattern for urban-rural integrated development.
In the journey of rural
revitalization
Responsible for sustainability management,it shall take the lead in formulating theCompany's sustainable developmentguidelines and policies, continuouslyimprove the sustainable developmentmanagement framework, confirm theinformation disclosed in the annualoperating performance and socialresponsibility report, manage and monitorrisks, and guide the direction and path ofcorporate sustainable development.
Responsible for implementing theCompany's ESG-related policies,they shall statistically analyze, reportand archive relevant ESG indicators.
As highest authority responsiblefor sustainable development of theCompany, it shall review, makingdecisions on and guide the Company'ssustainable development strategies,goals, operating performance, etc., andpromote and intensify the Company'ssustainable development.
Composed of the functional departmentsand subsidiaries, it is responsible forimplementing and communicatingspecific measures and feedback ondi?erent sustainability issues.
Digitization is an important breakthrough point for thesustainable development of enterprises. The Companyconstantly deepens the digital intelligence innovation,provides precise scheduling and real-time complete controlfor "personnel, objects, and events" in sanitation operations.We have successfully built a city service ecology based ondigital intelligence. In addition, the Company keeps oncultivating all-round digital talents, sci-tech talents and high-performing innovation teams needed to lay a foundation forcontinuous industrial innovation.
The Company's salary system is intendedto attract, motivate, develop and retainthe required talents. The Company linksemployee compensation, rewards, andrecognition for realizing key businessstrategies. We have also established anattractive performance rewards system.
We adhere to the principle of equalemployment and ensure that femaleemployees have equal opportunities for careerdevelopment and promotion. In 2023, theCompany's female employees accounted forabout 54.96%, and nearly 68.6% of the middleand senior management. We have beenincreasing the female employees' bene?ts.
To create diversified training programs,the Company has constructed an all-round training management system forthe employees, covering new employeetraining, talent echelon plan, specialtraining and high-end training programs.
The Company provides theemployees with annual healthchecks, and continuouslyenriches cultural activities toprotect their physical healthwhile caring for their mentalhealth. We are committed tocreating a happy workplace.
While achieving growth, theCompany keeps on sharingthe development resultswith the society, encouragesthe employees to participatein community volunteeractivities, and helps build aharmonious community.
We have established an effective andresponsible corporate governance system.We stick to our bottom line of businessethics, strictly abide by different laws,regulations and policies related to integrity,perform complete risk management andinternal control, establish systems andmechanisms for compliant operations,and effectively safeguard the rights andinterests of investors.
The Company has developedclose cooperation with its industrypartners, institutions of higherlearning and other stakeholders.We work hand in hand to movetowards a sustainable futureby participating in formulatingindustry standards, conductingindustry-academia-researchcooperation, and participating inour industry partners' cooperation.
The Company advocates equaland diversified employment. Weare committed to providing equalemployment opportunities for theemployees regardless of their race,complexion, ethnicity, age, gender,family background, religious belief,disability or pregnancy.
The Company actively promotesefficient utilization of resourcesand energies. We help improve theappearance of urban and rural areasand improve the living standard byconstructing low-carbon, green andsustainable sanitation infrastructureand optimizing road cleanliness.
In active response to the country's "30·60"decarbonization commitment, the Companyintegrates the responses to climate changesinto the project development and customerservices, actively develops carbon assets andbuilds carbon inclusive platforms, activelyparticipates in low-carbon alliances to promotesocial low-carbon practices, and delivers valuefor the environment to the outside world whilerealizing green o?ce and green development.
The Company actively responds to the UN sustainable development goals, identi?es 11 key sustainable development goals basedon its own business operations and continues to deepen actions, with a view to solving social problems through speci?c practicesand promoting sustainable development of the whole society.
14 2023 Social Responsibility Report13QiaoYin City Management Co., Ltd.
StakeholderCommunication
QiaoYin fully recognizes the importance of listening to the views of all parties when developing and promoting ESGprojects. We identify key issues in terms of environment, society and corporate governance through continuouscommunications with our stakeholders. The Company firmly believes that the promotion of sustainabledevelopment is inseparable from the trust and support of internal and external stakeholders. The Companycontinuously improves the communication mechanism, to strengthen the communications with stakeholders,including government regulatory agencies, senior management, shareholders, investors, customers, media,suppliers, contractors and employees, and respond to the concerns and expectations of the stakeholders, with aview to achieving a win-win situation of facilitating the Company's development while satisfying the stakeholders.
Main Stakeholders and Communication Methods of QiaoYin
StakeholdersIssues of concernExpectations and demandsCommunication and response
Shareholdersand investors
Government andregulatory authorities
Employees
SupplierCustomers
Community
Industry
EnvironmentCommunities
and public
Analysisof MaterialIssues
Through engagement in material issue analyses on social responsibility standards and industry benchmarks, bothdomestically and internationally, while examining China's macro-policy orientation, we have identi?ed and prioritizedthe 19 most signi?cant social responsibility issues to be featured prominently in the annual report, taking into accountour development strategies, practices, and stakeholder considerations. The ESG Working Group is tasked with theimplementation of and ongoing communication on relevant substantive issues. In 2024, we will further advance ourESG initiatives and prioritize ESG reporting as a vital tool to review and improve our management practices.
Corporate governanceCorporategovernanceRisk controlPractice withIntegrityParty-buildingleadershipSustainabilitymanagement
Investorrelationships
EconomicResponsibilityBrand serviceTechnologicalinnovationResponsibleoperation
Environmental Responsibility
Low-carbon andeco-friendlyToxic emissionsand wastesAddressingclimate changeGarbage sortingWater resourcesstressGreen o?ceClean energy
Social responsibilities
Employees'rights,interests andcompensationsTraining anddevelopmentEmployees'health andsafetyEmployee careDemocraticmanagement
Supply chainmanagementIndustrycooperationPublic goodand communityinvolvementRuralrevitalization
HRDepart
National Operations Management Center
EnvironmentalEngineeringDivision
GeneralO?ceInformationTechnologyDepart
SubsidiaryESG ProjectResponsible UnitLegal DepartFinancial Depart
BusinessCenterInvestmentDepartSecuritiesDepart
Corporate governanceProtecting investors' rights andinterestsAnti-corruption and business ethicsParty construction managementESG
Legal operationTax payment according to lawMore job opportunitiesImplementation of all policiesHigh-quality developmentEcological protectionInternal risk control and compliantoperationsUse of resourcesEmissions managementAddressing climate change
Legitimate rights and interestsGood bene?ts and developmentopportunitiesA healthy and safe workingenvironmentDemocratic participation right
Open and fair procurementFaithfulStable cooperationMutual bene?t and win-win
EmploymentEmployees' rights, interests andbene?tsOccupational health and safetyEmployee training and developmentR&D and innovationProduct quality and safetyCustomer service and privacyprotection
High-quality serviceInformation securityProtection of rights and interestsof customers
Fair competitionPromotion of industry progress
Supply chain managementAnti-corruption and business ethics
Support for the public goodCreating more job opportunitiesfor the communityIndustry exchange and cooperationCommunity development, publicwelfare and charity
Environmental managementWater resourceEnergies and climate changesCompliance management ofemissionsCommunity development, publicwelfare and charity
Green operationEnergy conservation and emissionreductionEnvironmental pollution treatmentImproved resource and energye?ciencySocial welfareRural revitalization
Return on investmentProtection of rights and interestsCorporate transparencySound operationSustainable operation
Convening the general meetingsof shareholdersRegular publication of reportsImproved pro?tabilityDaily information disclosureEasy InteractionVisitor surveyOptimized risk managementActively accepted supervisionInformation reportingWorking meetingsGovernment-enterprise cooperationUndertaking social responsibilitiesEqual employmentCareer promotion mechanismGuaranteed compensations andbene?tsHealth and safety management systemEqual communication and appealmechanism
Promoted green projectsDeveloping circular economyReduced resource consumptionTechnology iterationsAdherence to green operation
Responsible operationEveryday communicationCustomer satisfaction surveyService quality improvementEstablishment of a suppliermanagement systemPerformance of contractsaccording to lawSupplier evaluationEngagement in charityPromotion of rural revitalizationSharing of development achievementsIndustry cooperationFacilitation of daily communicationEngagement in project cooperation
Public donationsVoluntary activitiesPaired assistance
Policy and peer benchmarking
Interviews with Internal andExternal Stakeholders
Consultation withIndustry Experts
Summary of Issues
Notes:indicates "responsible for" or "heavily
involved in"
indicates "responsible for a speci?cpart thereof"
indicates "participation" or "support"
In the face of a new round of sci-tech revolution and industrialtransformation, QiaoYin actively responded to General Secretary Xi Jiping'semphasis at the second session of the 14th National People's Congressthat "we must resolutely understand the foremost task of high-qualitydevelopment and develop new quality productive forces according tolocal conditions". The Company has constructed a brand new "1+1+3+N"intelligent city management service system composed of 1 interconnectedcity governance system, 1 @City digital management cloud platform,3 centers (intelligent operation center, smart dispatching center andintelligent IoT center), and N city service scenarios, to promote the globalcoverage of city management services, help improve the efficiency ofurban governance, gather new joint forces of city management, andcreate a closed loop of multi-scenario urban service governance systemsfor government, parks, and residences. We have also built a uni?ed workmanagement platform for resource sharing, data analysis applications andintelligent dispatching.The Company seizes opportunities to actively cultivate and expandemerging industries, deploy and construct future industries in advance,and improve the modern industrial system. QiaoYin actively explores howto integrate production, life, and ecology. We construct systematic R&D,manufacturing, and service systems, particularly for three major industries,namely digital intelligence equipment, cloud control and services. We arecommitted to building a service industry cluster for digital intelligence cities.Our smart city service equipment + city-level "digital Smart City Steward"cloud control platform helps facilitate digital intelligence upgrade of theintegrated urban management industry, leads the new development modelof the unmanned AI+ operation robot industry in the field of integratedcity management services in China, technologically empowers variousintegrated city service scenarios in an all-round manner and offers full-stack digital intelligence solutions to these scenarios, thus e?ectively drivingintelligent transformation and upgrading of cities.
Collaborate with Academician Keqiang's Workstation in R&D and application of intelligent interconnectiontechnologies based on integrated city management scenarios (vehicle-grade unmanned driving equipment andcity-level vehicle-road-cloud integration platforms).
Collaborate with the authoritative expertsfrom the field of scientific research,including Faculty of Robot Science andEngineering, Northeastern University, robotteam of the Harbin Institute of Technology,for technical R&D and application of smartrobot technologies under the integratedcity management scenarios.
Collaborate with authoritative experts fromthe fields of interaction and perception like theUniversity of Science and Technology of Chinato develop large-scale integrated perceptionand interaction models based on integrated citymanagement scenarios to realize end-to-enddirect interaction and intelligent control.
In terms of digital intelligence, QiaoYin has developed prototypes. We will go ahead with the iterations according to the actualmarket demand and product technologies. In the future, we will continue to deepen the applications of "digital intelligence" incity products, strive to build a more complete "digital smart" city, and make contributions to the intelligent construction anddevelopment of cities.
Collaborate with authoritative experts fromthe ?elds of remote sensing, surveying andmapping like Wuhan University to constructa "air, ground and water" integrated 3Dmonitoring management system throughAI+ satellite telemetry based on integratedcity management scenarios for long real-time monitoring in all dimensions andwithout dead end, to enhance monitoringand governance capacity and improveintegrated city management underintegrated city environment.
Digital asset management and digital twinsbased on integrated city managementscenarios are important engines fordigital city management. "Moving" theapplication scenarios from the real worldto the computer system through 3Ddigitization demonstrates the most precise3D information acquisition and digitalpresentation technologies with the highestgranularity, the fullest coverage, the mostcomplete types and the most abundantattributes for serving all city industries.
Smart connected
technology
Smart robottechnology
Digital
twinsSatellite remotesensing, surveying andmapping technologiesLarge perception andinteraction models
Smart Interconnected Unmanned Sanitation Sweeper Smart Sanitation Robot
Topic
new qualityproductive forcesin the city service
industry
AI completely
empowers
2023 Social Responsibility Report
AI Fully EmpowersDigital Smart Citiesto Foster New QualityProductive Forces
18QiaoYin City Management Co., Ltd.17
General Secretary Xi Jinping pointed out, "City managementshould be as meticulous as embroidery" and "perform moremeticulous city management carefully, patiently and ingeniously asif embroidery, to build a high-quality city brand like embroidery".QiaoYin gets itself deeply rooted and blossoms up through deepengagement. We perform the mission of "beautifying every city welive in". Guaranteeing our activities via "all-round coordination,full escort and meticulous support", we show the whole worldour exceptional strengths in "Chinese leading city managementservices".In 2023, the Company provided all-round and high-quality servicesfor more than 50 large-scale events, including the InternationalDay for Biological Diversity Event , 7th China-South Asia Expo -27th China Kunming Export-Import Fair, Guangzhou InternationalDragon Boat Invitational Tournament, Shaanxi - China Asia Summit,Shaanxi - 2023 Euro-Asia Economic Forum, and 2023 Guandu"Light of City" Zijun Urban Torch Festival. We smoothly provideda mix of service support, and made great efforts like embroidery,thus refreshing the city "cleanliness" indicator, making the citiesappear more civilized, and exploring brand new path to high-qualitysustainable development of cities.
Internationally Amazing the World as a Pioneer forGuaranteeing Sanitation of International Competitions
QiaoYin has been providing services for guaranteeing sanitationof large-scale and grand events. With high-quality professionalcapabilities and continuous improvement of guarantee standards,we have successfully ful?lled the "important task" for guaranteeingsanitation, and "all-round coordination, full escort, and meticulousguarantee" as the norm for guaranteeing events, appear ininternational events. Appearing in international events, we haveshown the world "Chinese-style leading city management services".
Case
Fighting against Rain and Snow to Protect Thousandsof FamiliesDuring the reporting period, the Company's snowarea project initiated strong momentum againstice accumulation during snow. Our employeescommissioned the forklifts and arranged large-scale machinery and equipment in advance. Afterthe snowfall, we quickly arranged our frontlineemployees to carry out snow removal, givingpriority to clearing main roads and sidewalks toensure safe and smooth travel of citizens andvehicles. We performed the snow removal in asteadfast manner, made every effort to reducetraffic hazards, and provided the general publicwith a safe, tidy, clean urban environment.
Frontline Employees' Arduous E?orts for Snow Removal
Escort to Guangzhou International Dragon Boat InvitationalTournament, Highlighting the Demeanor as "City Steward"In June 2023, the authorities of Guangzhou required the Company to escort the International Dragon Boat Invitational Tournamentup to the highest standards. We performed di?erent types of service guarantees, upgraded automation equipment, and successfully
Meticulous CleaningSite of WatersEscort to the DragonBoat Tournament
Case
guaranteed the sanitation services for the Pearl River Dragon BoatRace, thus being unanimously praised by the owners and citizens,fully demonstrating the charm of the flower city and showing ourdemeanor as "City Steward". As the first integrated sanitation PPPproject in Guangzhou, the Guangzhou municipal project has achievedorderly and e?cient "integrated and full-coverage" management with"separation between regulation and operation", which has made thecity management more meticulous, scienti?c and e?cient.
Topic
Case
Escort to "Shaanxi - China
Asia Summit"Full Guarantee for Sanitation IntegrationProject of Guandu District, Kunming
Performing MeticulousServices and Buildinga "City Brand" likeEmbroidery
2023 社会责任报告20QiaoYin City Management Co., Ltd. 2023 Social Responsibility Report19
Corporate Governance
In strict accordance with the requirements under the Company Law, Securities Law, Governance Guidelines for ListedCompanies, other relevant laws and regulations, we have established a sound and standardized corporate governancestructure, clarifying the decision-making and operation management system of the General Meeting of Shareholders, Boardof Directors, Board of Supervisors and management, as well as their responsibilities, procedures, and obligations in decision-making, supervision, execution and other aspects, which have thus formed a scientific assignment of tasks and effectivecounterbalance of the power body, decision-making body, supervisory body, and management body, so as to effectivelysafeguard the interests of our investors and stakeholders.
Governance Structure of the Board of Directors, Board of Supervisors and General Meeting of Shareholders
Supervisors and the Board of Supervisors
Directors and the Board of Directors
InformationDisclosure
We elect the supervisors in strict accordance with the selection and recruitment procedures under the Company Law, Articlesof Association, other laws and regulations. The members of the Board of Supervisors and their number comply with relevantlaws, regulations and Articles of Association. In daily work, the supervisors work in a diligent and responsible manner, superviseand review the Company's annual financial statements, profit distribution plans, and other issues, supervise behaviors of theCompany's directors and executives and issue written opinions thereon.
Consistently sticking to the bottom lines under laws and regulations, QiaoYin has formulated relevant rulessuch as the Information Disclosure Management Rules, Rules for Registration and Management of Personswith Access to Insider Information, and Related-Party Transaction Management Rules according to theArticles of Association, Information Management Measures, other laws and regulations. All proposalsare subject to the stringent deliberation procedures. Lawfulness and compliance of the deliberationprocedures are guaranteed. Disclosures are also made according to laws and regulations.For their preparation, the interim reports are drafted by the Securities Department, carefully reviewedby the Secretary of the Board of Directors, and submitted to all directors, supervisors and executives forreview and con?rmation in a timely manner before release. The executives of the Company, including thechief ?nancial o?cer, promptly drafts periodic report, submit them to the Board of Directors and the Boardof Supervisors for review, and disclose them after such review, so as to ensure e?cient and standardizedinformation disclosure and provide a strong guarantee for the stable operations of the Company.
We have put in place the governance regulations such as the Rules of Procedurefor the Board of Directors, to ensure strict compliance with the director electionprocedures set forth in the Company Law, Articles of Association, other laws andregulations. The scale and members of our Board of Directors are lawful andcompliant. The director election process is open, fair and independent. We highlyvalue the diversity of our board members, to ensure that their knowledge structureand professional expertise closely align with our demand for business development,which can help us get familiar with the keynotes of national policies and thedevelopment direction of the industry, and fully support the Company's strategicdecision-making and stable development.
Shareholders and General Meetings of Shareholders
In accordance with the Company Law, Articles of Association, other relevant laws andregulations, we have formulated the Rules of Procedure for General Meetings. TheGeneral Meeting of Shareholders operates in compliance with relevant provisions toguarantee our shareholders' right to know, participate in and vote for our materialmatters, ensure that all shareholders are equal and able to fully exercise their ownlegitimate rights.Key Performance
Key Performance
Key Performance
During the reporting period,
general meetings of
During the reportingperiod, the Companydisclosed a total of
announcements
Our Board of Supervisors hadsupervisors
including
supervisor who was anemployee representative
During the reporting period, a total ofmeetings of the Board ofSupervisors were held
General Meetingof ShareholdersBoard of Directors
Board of Supervisors
Strategy CommitteeAudit Committee
Remuneration andEvaluation CommitteeESG working groupManagement
Nomination Committee
There are four specialized committees established under the Board of Directors - Strategy Committee, Audit Committee,Remuneration and Appraisal Committee, and Nomination Committee, to assist the Board of Directors in ful?lling its roles, whichplay a signi?cant part in promoting the Company's standardized operation and healthy development.Key Performance
Our Board of Directors haddirectors
During the reporting period, a total ofBoard of Directors meetings
Audit Committee meetings were held
includingindependent directors
Strategy Committee meeting
female directors
Strategy Committee meeting
Operation by theBoard of Directors,the Board ofSupervisors and theGeneral Meetings ofShareholders
shareholders were convenedby the Company.
Compliant Operations
Committed to improving its internal risk control and internal control systems, QiaoYin has updated the Internal Audit System,Internal Audit and Supervision Work Implementation Measures, Supervision and Whistleblowing Management Measures,Project Settlement and Audit Management Measures and other documents according to the Company Law, Anti-UnfairCompetition Law, Interim Provisions on Banning Commercial Bribery, other relevant laws and regulations, to guaranteecreation of a legal and compliant business environment, and provide a strong guarantee for its sustainable development and itsful?llment of social responsibilities.
Internal controlsThe Company's internal control is intensively performed in all business departments. All functional departments strictly follows the internal controlmanagement standards of the Company, construct their respective delicacy management systems, specify detailed rules for all key link of theirbusiness processes, and clarify the division of responsibilities and approval authorities in combination with the actual situation of the Company.To ensure the sustained e?ectiveness of our internal control management, we regularly conduct spot checks and audits on the system constructionand implementation of each business department. Besides, special audits are carried out on key business processes to comprehensively inspectand evaluate the legality, adequacy and e?ectiveness of internal control management, continuously improve our internal governance, and ensureour stable and e?cient operations.
Return the materials to the Budget
and Final Accounts DepartmentInform the Finance Department ofsettling the expenses according to thenormal fee payment processThe Audit and Supervision Departmentnoti?es the Finance Department ofsuspending the payment and startingthe settlement audit workSend the audit results to the FinanceDepartment by CC and notify theFinance Department of settling theaccounts according to the normal fee
payment process
Present the audit results to thepresident. Sort out and file theaudit materials upHand over settlement materialsto the Budget and Final Accounts
Department
Audit Procedure for Project Settlement
The Audit and SupervisionDepartment issues a letter for soliciting
audit opinions, and issues a project
settlement approval form aftersoliciting opinions from all parties
The Budget andFinal AccountsDepartmentsubmits asettlementaudit noticeand allsettlementaudit materialsto the Audit andSupervisionDepartment,whichdetermineswhetherto auditthe projectsettlement
In addition to the guarantee mechanism, the Company attaches great importance to cultivating the awareness of incorrupt employment,and actively carries out different online and offline anti-corruption training and publicity activities for all employees. For example, in theannouncements such as the Notice on Strengthening Integrity and Self-discipline during the Mid-Autumn Festival and National Day, it isspeci?ed that all functional departments and projects of the Company shall earnestly ful?ll the principal responsibility for building a cleangovernment. Before the festivals, we actively carry out integrity education and publicity activities, require leaders at all levels to take the lead inenforcing disciplines, consistently set an example, strengthen education of the subordinate employees, demand a majority of employees tofurther increase their awareness, become conscious of honest employment, and consciously resist all kinds of temptation and malpractices.
Business EthicsThe Company attaches great importance to honesty, integrity and transparency. In strictcompliance with the Company Law, Basic Norms for Enterprise Internal Control, OECDPrinciples of Corporate Governance, United Nations Convention against Corruption, UNGC TenPrinciples, Anti-Corruption Law, Law against Unfair Competition, other domestic and foreigncodes of business conduct, laws and regulations, we have formulated rules and regulations suchas the Anti-Corruption Management System, Supervision and Whistleblowing ManagementMeasures, and Internal Audit and Supervision Work Implementation Management Measures,which clearly stipulate the requirements for commercial bribery, illegal profit-making, anddisclosure of internal information. We take a zero-tolerance attitude towards any bribery, andhave the Audit and Supervision Department handle speci?c a?airs on our anti-corruption work.The Company constantly strengthens the coordinated supervision mechanism, attachesimportance to the fact that employees must sign a letter of commitment to preventcorruption when they join, prints complaint supervision cards to the employees, andrequires all branches, subsidiaries and project departments to announce the supervisionand whistleblowing methods in conspicuous positions on the walls of the office premises.Clarify the countermeasures for violations, to strictly restrict internal practices, and consolidatethe achievements in anti-corruption work. In addition, the Company advocates real-namewhistleblowing, strictly protects personal information of the employees who whistleblow inreal names, safeguards legitimate rights and interests of the whistleblowers, and rewards eachwhistleblower CNY 500-100,000 for veri?ed whistleblowing.
Complaint Supervision Card
Whistleblowing Email:
zljcb@gzqiaoyin.com
Whistleblowing Tel:
13710380637
Investor Relationship ManagementInvestor relationships
The Company actively carries out various forms of investor exchange activities, including performance exchange meetings, strategyseminars, business exchanges, exchanges on directional issuance, roadshows, visits to listed companies, institutional exchangesand conference calls. Through these activities, investors are provided with convenient channels to understand the Company, andhelped to acquire a more comprehensive and in-depth understanding of the Company's operations and development strategies.
Deepening Investor Communications and ActivelyBuilding Diversi?ed Communication PlatformsThe Company always believes that maintaining good communications with investors is an important cornerstone forits steady development. In order to enhance the investors' understanding and trust, we regularly organize performancebriefings, strategy seminars, regular open investor visits and different investor exchange activities. These activities arecarried out to help the investors understand the Company's business results, financial status and future developmentstrategies in more detail. We invite industry experts and analysts to discuss industry development trends, market changesand countermeasures. Besides, the investors also have chances to ask the Company questions about their concerns,and get direct answers from our executives, which further deepens their understanding and trust in us and lays a solidfoundation for our long-term development.
Investor Exchange
Case
Tax payment according to lawIn strict compliance with the Corporate Income Tax Law, Tax Collection Administration Law, other laws and regulations, we haveestablished a ?nancial and taxation management system covering monetary funds, reimbursement management, expenditureapproval management, which is implemented by the Company's Financial Management Center and chief financial officer. Inaddition, the Company performs normalized management of internal audit, ?nancial and tax audit, actively communicates withthe tax authorities on di?erent tax matters, and earnestly ful?lls the obligation to pay taxes.
Integrity Education for Keeping Integrity in Mind and Acting in Good Faith
The Company actively carries out training on integrity awareness. We clarify the implementation measures to all
departments, subsidiaries and employees at all levels. The employees at all levels are organized to learn about internal
audit and supervision work, to help them clearly understand the punishment rules for major violations and negligence, so
as to e?ectively improve the standardization and e?ciency of the Company's internal management and ensure smooth
performance and sustainable development of the Company's businesses.
Integrity Education and Training for Subsidiaries
Case
Pro?t Sharing
Being accountable to the investors, the Company always pays attention to the reasonable returns for the investors. We haveadopted a robust dividend distribution policy and constantly implemented a stable profit distribution plan according to thepro?tability and development needs for production management. To actively reward our shareholders, maintain and increasethe investment value of our long-term investors, we have established a sustained, stable and scientific return mechanism inaccordance with the pro?t distribution policy stipulated in the Articles of Association and the Shareholders' Return Plan, with aview to sharing the development achievements with the investors and jointly promoting sustainable development of the Company.
20234,086.6531,681.4712.90%20224,086.6531,460.11 12.99%20214,086.6325,515.3016.02%
Dividend Year
Total Cash Dividends (tax
included, CNY10,000)
Net Pro?t Attributable toParent (CNY10,000)
Cash Dividend Ratio
Party Building and Virtue Fostering
In 2023, QiaoYin conscientiously implemented the decisions and plans of the CPC Central Committee and higher-levelparty committees, establishing and improving our quality responsibility system for Party building. Consistently led by Partybuilding, we constantly strengthened the education of Party members through di?erent party building activities, and drovethe Company's high-quality development through high-quality Party building. Besides, the Company actively promoted urbangrassroots Party building. We carried out red alliance co-construction activities with other companies, actively explored andinnovated new paths to non-public Party building.
"July 1" thematic Party Day Activity for Tracing the Footprints of Inspection ToursIn June 2023, QiaoYin actively followed the footprints ofGeneral Secretary Xi Jinping's inspection tours, carried out the"July 1" thematic party day activity in the form of a study visit,and felt the achievements of Yongqing Fang's urban micro-renovation by "like-for-like repair". After this visit, the CPCmembers of the Company acquired a deeper understandingof historical and cultural inheritance, urban governance, andold city renovation so that they would better serve urbandevelopment and construction in the future, and help explorenew paths to high-quality development in comprehensiveurban management services.
Case
Party Members' Visit to Lingnan Architecture and Abundant
Collections inside the Cultural Exhibition Halls
Thematic Party School Learning for Comprehending theSpirit of the 20th National Congress
In October 2023, the Party Branch of QiaoYin carriedout a thematic education activity. The Branch Secretaryled all Party members to intensively study and discussthe Thematic Excerpts from Xi Jinping's Thoughts onSocialism with Chinese Characteristics for a New Era.The thematic Party day activity for learning helped theCompany better understand the strategic intentions ofthe general secretary and the CPC Central Committee,give full play to its own strengths, promote the high-quality development in the joint construction of the "Beltand Road", and contribute to the national sanitation andenvironmental protection undertakings.Communication of the Party's Spirit of the 20th National Congress
by the Branch
Case
QiaoYin's Construction of a Red Alliance with FMETRO forExploring New Paths to Non-public Party BuildingIn December 2023, QiaoYin and FMETRO jointly carried out Party building exchange activities. The Party branches of thetwo parties exchanged and discussed how to solve the problem of misalignment between Party building and business. TheCompany took advantage of this Party building exchange to conduct in-depth exchanges on how non-public enterprisescould e?ciently integrate red resources, build Party building brands, ?nd new forms of Party building activities for non-public enterprises, explore the fusion e?ect of "1+1 > 2", and work together to build advanced grassroots Party branches.
Joint Party Building by QiaoYin and FMETRO
Case
"City Steward"
With a corporate mission of "beautifying every city we live in," we are committed to exploring "lifecycle management" for the city,centering on our core strategy of integrated upgradation of human settlement. To achieve this, we have released the developmentstrategy of "City Steward", with the aim of integrating all municipal utility services such as sanitation, landscaping, road maintenance,park management, and public property services, to achieve integrated urban management.We invested in constructing and managing approximately 400 urban service projects across approximately 100 cities in 26 provinces(including autonomous regions and municipalities directly under the central government) across China, assisting 58 cities insuccessfully applying for the title of civilized and sanitary cities. The Company ranked top in China in terms of the number of urbanmanagement services, operation area and capacity for transporting and clearing domestic garbage.
Swinging the Magic Wand of "@City" to Beautifying the NewSpace of Whole City
In May 2023, the Company performed a project for upgrading and renovating sanitation facilities of Huaiyin District,including upgrading and renovation of the road surfaces of the parking lot, pilot integrated road cleaning, and procurementof 30 new energy vehicles. As the ?rst sanitation PPP project in Jinan and the ?rst service project invested in new energyvehicles in Huaiyin District, this upgrading and renovation project was of great significance for changing the conceptof urban management and building an ecological urban area. It further improved the comprehensive management ofHuaiyin District.
New Energy Sweeping and Cleaning VehicleAfter Renovation of the Parking Lot
Case
@City Led the New Trend of Fashion and Built a Bridge between"Green Mountains" and "Gold Mountains" of Jing'an County
During the reporting period, Jing'an County promoted a market-oriented reform of domestic waste classification andtownship-level environmental improvement. We assisted the local governments in establishing a recycling networksystem for renewable resources. Through the unremitting e?orts of the Company, the classi?cation accuracy rate of wasteclassi?cation demonstration sites such as Weilan Jiayuan in Jing'an Project was 100%, and the collection, transportationand treatment rate of township-level domestic wastes reached 100%. The Company made every e?ort to ensure smoothurban-rural integrated waste classi?cation and treatment in Jing'an County, and solved di?culties in stacking and disposal ofrenewable resources.
Intelligent Jing'an Waste Recovery Points for Renewable
Case
During the reporting period, the Company assisted Jing'anCounty in reducing the wastes by about
streets
%
schools and demonstration lines of
kilometers in urban districts of Jing'an County
residential quartersThe garbage classi?cation covered
Key Performance
%
During the reporting period, the Company assisted Jing'anCounty in reducing the wastes by about
Green Low-carbonTo fully ful?ll the carbon peak & carbon neutrality goals and implement the principles of green development, we actively respond to the nationalcalls, to further advance our objectives of energy conservation and emission reduction measures in urban governance. In addition to planning froma strategic perspective, we have taken a range of practicably e?ective measures from the perspective of practices. Thus, we have not only reducedcarbon emissions, but also made contributions to promoting green and low-carbon urban management.
Making active efforts for carbon asset development, the Company is committed to promoting low-carbon development and greentransformation through innovative practices. We have made signi?cant progress in the development of carbon asset projects. So far, we havesmoothly entered into a development contract for the forestry carbon sink project in Shaoguan City, Guangdong Province. The forestry carbonsink project covers an area of 70,000 mu, and the project scale is huge. The project is expected to reduce carbon emissions by up to 1.2 milliontons over 40 years. It is of great signi?cance for promoting the realization of regional carbon neutrality goal.In addition to the forestry carbon sink project in Shaoguan City, Qiaoyin Carbon Resources Management Co., Ltd. has also entered intodevelopment agreements with its partners on the carbon emission reduction project for recycling the discarded clothes. Recycling andreusing the discarded clothes could facilitate e?ective transformation and utilization of reduced carbon emissions and contribute to greendevelopment of the society.The Company has achieved remarkable results in internal carbon asset management. With a daily treatment capacity of 1,000 t, the wasteincineration for power generation project of Likeng Integrated Treatment Plant is expected to reduce carbon emissions by 670,600 t over 7x2years, and facilitate the utilization of wastes as resources. In the future, the Company will be further intensively engaged in the carbon market,actively explore more innovative and sustainable carbon asset projects, and make greater contributions to global green development.
In 2023, based on its solid foundation for its core businesses such as garbage recycling, clearing, transport and sorting, Qiaoyin Carbon ResourcesManagement Co., Ltd. successfully developed a carbon inclusive platform focusing on the recovery of renewable resources - the mini programknown as "Low-carbon Earth". "Getting points for low-carbon practices and exchanging points for discounts" positively encouraged the generalpublic to develop a green energy-saving, low-carbon and recycling lifestyle. The mini program was o?cially launched on the World Earth Day onApril 22, promoting widespread dissemination and in-depth practice of environmental protection concepts through technological innovations,thus leading the general public to move towards a low-carbon future.To enhance the awareness of and participation in low-carbon lifestyles among the general public, it took advantage of important nodes suchas Green Energy Conservation Week and National Ecological Day to plan and organize the main ?eld activities of Guangzhou Ecological Day,Guangzhou Metro Low Carbon Publicity Month, and Friso's public welfare activities for garbage picking and beach cleaning and other diversescience popularization and public welfare activities through the platform "Low-carbon Earth". Di?erent types of scenarios such as communities,schools, supermarkets, and scenic spots were selected. In combination with details of the low-carbon life in clothing, food, sheltering,transportation, and use, experiments were conducted regarding low-carbon life promotion models. The data on personal carbon emissionreduction was statistically analyzed through the carbon inclusive platform. Diverse carbon reduction forces were gathered to help ful?ll the nationalcarbon peaking and neutrality goals, and promote sustainable development of the industry.
Developing Carbon Assets and Jointly Creating a Green Future
Promoting Carbon Inclusion to Bene?t People's Livelihood and Making Joint E?orts for aLow-carbon Future
Corporate SideCarbon inclusive projects provide the Company with economic benefits in emission reduction scenarios. Throughcommercial incentives, policy incentives, and exchange transactions, they enhance the Company's awareness of greendevelopment, promote its green transformation and upgrading, and help the Company ful?ll the social responsibilitiesand build a good brand image.
QiaoYin'sMeasures inResponse to
Climate
Construction ofCarbon Inclusive
Platforms
Inclusive platforms:Convert resource recyclinginto carbon credits, which are used by enterprises inexchange for platform products, rights and interestsBuild inclusive cooperation alliances
Carbon AssetDevelopment
External carbon assets:Forestry carbon sinks, recyclingand reuse of discarded clothes
Internal carbon assets: waste incineration for powergeneration
Public Side
In the carbon inclusive projects, carbon points are obtained through resource recovery, and can be used to exchangeplatform products or rights and interests. This effectively procures the public to form a green and low-carbon lifeconcept. Apart from bringing together the consumer-side carbon reduction forces, these projects also widely popularizegreen and low-carbon lifestyles. They have laid a solid foundation for creating a low-carbon social atmosphere withall people's participation, strongly supported the realization of the carbon peaking and carbon neutrality goals, andcontributed to the construction of a beautiful China.Society-side
The carbon inclusive projects e?ectively promote the green transformation and upgrading of the society, e?ectivelyimprove the regional ecological environment, realize the value transformation of ecological products, and provide newimpetus for rural revitalization through carbon trading and carbon reduction product mechanisms.
Vigorously promote new energy equipmentMechanized working methodsGreen Production
Management of air conditionersReduced electricity consumptionReduced paper useReduced consumption of o?ce resourcesGreen o?ce
Key PerformanceCumulatively, the platform has more than
members
100,000From July 2023 to October 2023, a total of
citizens participated
42,266
Looking ahead to the future, Qiaoyin Carbon Resources Management Co., Ltd. will continue to rely on its advantages in the principal businesses todeeply explore the low-carbon potential for recycling of renewable resources such as recycling of used clothes, recycling of low-value recyclablematerials, and garbage classi?cation. It will actively expand low-carbon scenarios in di?erent consumer sectors such as travel and o?ce, andcreate a standardized model for promoting "low-carbon lifestyles". We will also cooperate with industry experts and enterprises to jointly promotethe development of carbon reduction standards and methodologies, and create pilot application scenarios such as green scenic spots, greenbuildings, and green parks. With carbon points as links, a complete closed loop will be created for the value of carbon inclusive projects by multiplemeans, including carbon trading and green products.
QiaoYin attaches great importance to multiple parties' participation in the construction of alow-carbon inclusive alliance. Through close cooperation with other alliance members, wejointly promote the R&D and application of low-carbon technologies, explore new models andpaths for low-carbon development with di?erent parties, and jointly respond to global climatechanges and environmental challenges.On the National Low Carbon Day on July 12, 2023, Qiaoyin Carbon Resources Management Co.,Ltd. organized a low-carbon living experience day named "Green Beautiful Guangzhou" at the"Liede Family" Square, Liede Street, Tianhe District around the theme of "actively respondingto climate changes and promoting green low-carbon development" with about 20 socialorganizations (including Guangzhou CEPREI Certi?cation Body Services Co., Ltd.) under theguidance of Guangzhou Municipal Ecological Environment Bureau. Through close cooperationwith nearly 20 institutions, we strongly promoted the development in environmental protectionand popularization of green lifestyles in Guangzhou and even more extensively.In addition, Qiaoyin Carbon Resources Management Co., Ltd. has joined Guangzhou Low-Carbon Life Cooperation Alliance and Carbon Inclusive Cooperation Alliance. It activelyparticipates in construction and promotion of the Guangzhou contiguous low-carbon lifedemonstration projects, carries out experiments on the low-carbon life promotion model indi?erent types of scenarios, including clothing, food, housing, transportation, and statisticallyanalyzes personal carbon reduction data in reliance upon a carbon inclusive platform. Inthe future, the cooperation alliances will continue fostering and expanding their cooperativemembers, and create more emission reduction scenarios and areas by replication, to make low-carbon life possible for everyone, everywhere, and anytime.
Low-carbon Inclusive Alliances for Joint Creation of a Low-carbon Future
Low-carbon Living Experience Day "Green
Beautiful Guangzhou"
Guangzhou Low-Carbon Life Cooperation Alliance
QiaoYin attaches importance to integrating the concept of environmental protection into all links of its production management, actively promotesgreen production, and emphasizes technological innovation and process improvement. We continuously optimize our production processes,reduce our energy consumption and emissions, and increase our resource utilization by introducing advanced environmental protectiontechnologies
Innovation and Perfection of the Green Production System
A range of optimization measures are taken toreduce fuel consumption of vehicles, includingoptimizing operation routes, regulating vehicletransportation frequency, adjusting refuelingtime, controlling refueling frequency, reducingno-load operation, adjusting positions trashcan and other comprehensive measures. Thepilot projects have reduced fuel consumptionwhile cutting carbon emissions through bigdata intelligent driving routes. They have alsoimproved operational e?ciency, makingpositive contributions to promoting greenproduction and low-carbon development.
We promote intelligent andmechanized city governanceto reduce the need for manuallabor in tasks such as cleaningand sweeping, and improve thee?ciency of city governancethrough equipment upgradingand mechanical cleaning.We haveraised our vehicle-to-labor ratio andincreased the level of mechanizationby more than 3 folds in the pastthree years.
The Company vigorously promotesthe use of new energy sanitationequipment. As of the reportingperiod, we had newly purchased 63new energy vehicles, and owned atotal of 128 new energy vehicles.
The Company has issued documents such as the Notice on Strengthening Energy-e?cient O?ce Management" and "Notice on Further PromotingEnergy Conservation and Consumption Reduction", encouraging the employees to actively promote green and low-carbon o?ce in practices.We perform energy monitoring, hierarchical management, and accounting for energy consumption of di?erent departments. We severely punishenergy waste, and carry out Arbor Day activities to actively cultivate our employees' awareness of low carbon and energy conservation, andcontribute to sustainable low-carbon development.
Green O?ce for Joint Creation of a Low-carbon Future
Digital intelligence ofoperation modesMechanized workingmethodsNew energyequipment
Managementof airconditioners
Reducedpaper use
Reducedelectricityconsumption
Reducedconsumption ofo?ce resources
Appoint special personnel to manage airconditioners;The temperature shall not be below 26 °Cin summer;The temperature shall not be higher than20 °C in winter.
For electricity consumption in theo?ce areas, turn on the powerswitches according to the actualsituation;Adjacent regional departments arrangepower disconnection after work.
Vigorously promote paperless office:
Enable online OA paperless officeprocess to reduce paper use;Uphold double-sided printing.
Pay attention to recycling;Advocate scientific travel: Planroutes reasonably and reduce thedispatch of vehicles.
碳普惠平台推广现场
Greening the Greater Bay Area and Jointly Creating the Future
The Company actively responds to the national call for carbon peaking and carbon neutrality. In March 2023, Liu Shaoyun,chairman and general manager of the Company, led the department heads, regional leaders and employees to the treeplanting site of the headquarters to participate in the tree planting activity on the Arbor Day. The employees presentcarefully planted 12 saplings. We have been implementing measures according to local conditions to manage and protectthe saplings. We also organize our employees to participate in voluntary a?orestation and other activities to contribute togreen waters and mountains.
Arbor Day's Activity
Case
Rural Revitalization
To revitalize the countryside, the environment must be prioritized. Comprehensively promoting rural revitalization is an importanttask for building a strong agricultural country in a new era. Comprehensively considering the sta?ng, technology introduction,equipment purchase, factor allocation, capital investment and public services, etc., we provide solutions for integration of serviceareas, o?er intensive support to rural revitalization, and make concerted e?orts to bridge the gaps between urban and rural areas.
Enhancing Ecological Revitalization and Lighting up the "Wizard Of Oz"
QiaoYin fully assists with the rural environmental governance of Shuitou Town and helps promote the "Hundred-Thousand-Ten-Thousand Project". From the perspective of environmental order management, project qualitymanagement, safety management, training management, supervision management, and comprehensive management,we provide water 127 natural villages of 10 administrative villages Shuitou Town with integrated water and land services,including village road cleaning, garbage removal (including bulky garbage collection and transportation), public toiletmanagement, weed removal, river course cleaning, cleaning, management and protection of sewage tanks (except forPPP), and sanitation support for major events.Over less than one year, with our assistance, the human living environment of the whole town was no longer dirty,disorderly and harsh, but turned "green, rich and beautiful". We contributed to an increase in the village groups' incomeand growth of the permanent population there. With our full support, Xinlian Village and Xintang Village of ShuitouTown were listed as one of the ?rst typical counties, towns and villages in the province. Xinlian Small and Micro Wetlandin Shuitou Town was given the plaque as one of the ?rst pilot small and micro wetland in Guangdong Province. Fournatural villages of Shuitou Town were evaluated as beautiful and characteristic villages in Qingyuan City in 2023.
Cleaning Site of Xinlian Village in
QiaoYin's Fogang Project
Case
Shuitou Town, Fogang County after Environmental Governance
Information-based infrastructuremanagement
Information-based requirementsmanagement
Management of information systemconstruetlon
Internal network managementof remoteaccess to VPNManagement of GPS useEmergency response plansfor data leakageManagement of accountpasswordsManagement of data collection
Data Security Measures
Data SecurityManagement
Information SecurityQiaoYin is committed to strictly standardizing information security in all operational aspects in accordance with laws,regulations, and rules such as the Data Security Law, Cybersecurity Law, and Regulations on Protecting the Safety of ComputerInformation Systems. We constantly improve the systems related to information security and personal information protection,perfect our mechanisms for preventing and handling information security events, guarantee our stable operations with networkand information security as well as data security, and create safe orderly operation environment.
Information Security Management SystemIn compliance with laws and regulations such as the Data Security Law and Personal InformationProtection Law, the Company has established the Data Collection Management System, Data SecurityManagement Measures for the Low-carbon Earth and emergency response plan for data securityemergencies, specifying the requirements for data collection, data sharing, data con?dentiality, dataoperation environment and maintenance. Besides, the Company attaches great importance toprotection of customer privacy, and takes all means to keep con?dential the information provided bythe customers to ensure data security and customer privacy security.
Network SecurityManagement
In accordance with relevant laws and regulations as well as the Information Security ManagementSystem, the Company has established a comprehensive internal review mechanism for networksecurity. We regularly conduct strict inspections on computer rooms, networks, data backup,security, systems, etc. and output reports. Besides, the Company actively participates in theexternal inspections of network security. We comprehensively enhance information securitymanagement capability through systematic internal inspection and special external informationsecurity inspections, in order to fully guarantee our network information security.
Measures for Guaranteeing Data Security
Drill for Defending against Network Security Attacks toImprove Technical Security PreventionTo verify the practicability and operability of anemergency response plan for network security ofthe attacked units, we tested the network securityprotection capability of the business system of eachunit, and the actual response capabilities of thetechnical network security teams. In October 2023,the Company participated in the drill for defendingagainst network security attacks as a key unit. Duringthe drill, our network security o?cers monitored thenetwork security in real time 24 hours a day, fixedthe loopholes found, adjusted the security strategy,and successfully intercepted most of the attacks. Inthe future, the Company will further strengthen thenetwork security and continue improving the actualresponse capability of our technical network securitytechnical team based on this drill.
Case
Architecture of the Defense Drill Network
Network security managementInformation Security Management SystemInformation security management
All data can be backed up regularly, including regular full backup, differentialbackup, on-demand backup, o?-site backup and incremental backup.Sensitive data like passwords are encrypted when stored, and sensitive data isdesensitized.The encryption keys are stored separately from the encrypted data, and access withthe keys are subject to strict requirements.To protect user privacy, user information security management should comply withGB/T 35213.
Details of Internal Network Security Inspections
Computer room
Computer roomof data centerComputer roomof meeting roomWeak-currentcomputer room
NetworkNetworkequipment
Data backupNetworkequipmentbackupsoftware
SafetyPatrol inspectionof securityLoopholescanningPenetration testBaseline safetyevaluationInternet assetdiscovery
System
Hyperconvergedresource pool systemPassword managementfor operating systemSystem and applicationloophole managementApplication and systemadministrators' ledgersMonitor and alarmOpen port scanning
Data security management
Sustainable Supply Chain
The Company is committed to building a high-quality and sustainable green supply chain. Through continuous optimizationof our supplier management, performance appraisal rules and systems, we strengthen quality and resilience of the supplychain. We strive to build high-quality centralized procurement and supply models. In addition, the Company is committed topromoting responsible sourcing, constructing a transparent sourcing system based on the concept of sustainable development,cooperating with business partners of the industry to practice the concept of green development, and jointly building a high-quality ecosphere for the urban services and a sustainable industry chain.
Responsible SourcingIn 2023, the Company made revisions to the Procurement Management Regulations and prepared the contractor managementrules to further standardize procurement, enhance procurement management and increase procurement efficiency. We havealso formulated transparent procurement rules to strengthen our supervision over the procurement process and inspection ofour process standardization to ensure fairness and transparency of procurement. We have incorporated the ESG concept intothe supplier evaluation and selection system, requiring the suppliers to provide system certifications, certificates and otherqualification certificates. We also sign the Environmental Commitment Statement with the suppliers, committed to building aresponsible supply chain and promoting the healthy development of the industry chain.
Procurement Management System
Supplier ManagementFor effective supplier development, supervision, evaluation, cultivationand management, the Company has continuously optimized the suppliermanagement system, formulated and improved the Supplier ManagementMeasures, and built classified and hierarchical supplier management andcollaborative supplier management platforms for information sharing, toregulate and coordinate procurement and warehousing matters, and increasethe transparency and coordination efficiency of the supply chain. Besides,the Company has actively coordinated the relationships with suppliers,strengthened the cultivation of strategic suppliers, and promoted thecollaborative supplier management and product quality control.Supplier Collaboration FlowchartSupplier Development and Inspection
The Company introduces the industry's leading and high-quality well-renowned suppliers through channels such as market visits, sanitationsupplier exhibitions, network, and public consultations according tothe needs for business development and production management, andthe supplier resource development strategy. The Company has clari?edthe principles and methods for supplier inspection. We organize asupplier inspection team to inspect the suppliers which have passed thepreliminary examinations by means of symposiums, on-site inspectionsand reputation veri?cation, etc., in combination with the characteristicsof suppliers and our needs, and ?nally prepared a "Supplier Inspectionand Evaluation Report" to promote the introduction of suppliers.Field Visit to a Supplier for Inspection
Supplier Evaluation
The Company has established a supplier evaluation system in accordance with the Supplier Management Measures. Throughregular review, assessment, rating and classi?cation of the suppliers, we can understand our suppliers' performance in productquality, lead time, degree of cooperation degree and price advantage, etc., to procure the suppliers to improve their products andservices to satisfy our needs. Besides, supplier evaluation and classi?cation help the Company optimize the supplier structure andimprove the overall supply chain management.
Supplier Classi?cation
Budget and FinalAccounts DepartmeCooperate
Coordinate
PurchasingDcpartmen
Procurementmanagement
Procurementmethod
Procurement decision
Procurement requestProcurement
procedureProcurementauthorizationContract signingand execution
Procurement
discipline
Procurementsupervision
Supplier classi?cationCorresponding classPriority
Non-conforming SuppliersClass DEliminated and removed from the List of Qualified
Suppliers
Quali?ed suppliersClass CEmployed with restraints or conditions; evaluated on
site when necessaryGood suppliersClass B Key targets for cultivation and supportExcellent suppliersClass APreferred under equal conditions and may be o?ered a
greater purchasing quantity
Organizational Structure of Supply Chain Management
National OperatonsManagement Center
EnvironmentalEngineering Divisi
Project company
Demand departmen
Innovation-driven
QiaoYin constantly responds to the national strategies, always focuses on the core strategy for "comprehensive improvement ofhuman settlement environment", consistently drives industry development through technological innovations, and centralizeresources to constantly focus on the innovation of independent intellectual property rights and core key technologies. In2023, the Company constantly performed research and innovations. In reliance upon our rich practical experience in urbanmanagement projects, we continuously explored new environmental innovation technologies, participated in the formulationof national and industry standards, and actively promoted the innovative development in urban and rural healthy socialgovernance models.
The Company's a R&D Innovation System for Standardizing the Development Process in 2023.
In 2023the Company's R&D investments totaledRMB43,148.6
R&D employees in total
There were
%
51.84
with a year-on-year increase of
%
102.53
%
1.09
R&D Innovation
Smooth Completion of QiaoYin's First Supplier ConferenceIn June 2023, the Company held its ?rst supplier conference, which was also the ?rst o?ine supplier conference of theurban service industry. By holding the supplier conference, the Company actively enhanced its exchanges with thesuppliers, explored in-depth cooperation, and further built a win-win supplier ecosphere, which played signi?cant rolesin jointly promoting the development of low-carbon, intelligent, and refined urban services as well as the sustainabledevelopment in full-domain urban management.
Site of QiaoYin's First Supplier Conference
Case
The Company is committed to maintaining stable and secure cooperation with the suppliers for mutual benefits and jointdevelopment. With the goal of helping our suppliers improve their technical quality capabilities, we have strengthened ourcultivation of strategic suppliers and promoted strategic and project procurement through regular return visits and drafting ofcultivation plans. Besides, the Company has established a supplier incentive mechanism to positively encourage the high-qualitysuppliers by sending thank-you letters, holding supplier conferences, and organizing annual evaluation and commendation, inorder to create a good competitive environment for the suppliers and promote their continuous quality improvement, servicee?ciency and R&D collaboration.
Supplier Cultivation and Encouragement
Systemdevelopment
O&M control
Productdesign
Pre-releasetest
As a leading enterprise in the domestic urban management service industry, the Company actively promotes environmentaltechnology innovations through R&D, introduction, cooperation, etc. We have e?ectively integrated technologies, talents, capitalsand market. We continuously increase our R&D efficiency and comprehensive technical strengths, in an attempt to settle thedi?culties on pollution prevention and control arising from social production and life, and contribute to the green development ofthe society.
with a year-on-year increase ofand accounting for
of the revenuethousand
Technologies Empower Waste Classi?cation and Promote Green Low-carbon DevelopmentSelf-developed AI-based Intelligent Patrol Inspection and Dispatch System for SatisfyingNew Development Demand for Modern SanitationEmpowering the full-domain urban managementdigitally, the Company has established a"1+1+3+N" intelligent city management servicesystem, to accelerate the deep integration of digitaltechnologies and the industry. In the process ofpromoting waste classification, we have not onlyestablished a full-chain management system forwaste classi?cation, but also created a smart wasteclassification model with Internet technologies,realizing intelligent monitoring of the wholeprocess of waste classification and intelligentregulation of people, vehicles and objects, andcomprehensively improving collection andtransportation efficiency, management efficiencyand operation results.
To further satisfy the new development needs of the modern sanitation industry such as automation, networking,visualization, real-time intelligent monitoring, Qiaoyin has developed its own AI-based intelligent patrol inspection anddispatch system, including visual real-scene perception and road inspection system and intelligent statistical analysissystem. With the support of digitization, we have further improved our management and cleaning e?ciency, eliminatedthe past "data islands", realized information sharing, improved the quality and efficiency of our sanitation applicationservices online and o?ine, and mechanized operations, covering land, water and other cleaning businesses.
Under the overall situation of the country'sdevelopment such as green development, "carbonpeaking and neutrality" strategies, QiaoYin activelypromotes smart green projects such as intelligentenvironmental recycling booth. The residentscan classify garbage and obtain correspondingpoints through the intelligent environmentalrecycling booth, in order to realize cash withdrawalor exchange for related daily necessities.While providing convenience for operations,this mobilizes the residents' enthusiasm forclassification and disposal, and increases thee?ciency of garbage treatment, resource recyclingand utilization ratio.
Integrated Urban Management Platform
Intelligent Environmental Recycling Booth andGarbage Classi?cation Equipment
CaseCase
Solutions of the AI-based Intelligent Patrol Inspection and Dispatch System
Satisfy the customers' personalized needs
Improve the workers' labor intensity andlead them to improve their services
Perform personalized and intelligentmanagement, to increase regionalmanagement capabilities
Userexperience
Workerexperience
Managemente?ciency
Selection by users:The users select more workersAccurate recommendations: accurate recommendations ofproduct types, value-added services, and packaging solutionsSuggestions for system cleaning:user habits + remarks on workers'histories = personalized precautionsArea distributionAI-based
taskanalysis
Health:Arrange rest with reference to the workers' wishes; let the
workers select the work patterns and working hours at their owndiscretionRights and interests: Perform dynamic measures based on di?erentAOI, periods (night dispatch), seniority, evaluation, and otherdimensions. The revenue per piece is proportional to the cost.Evaluations are always performed based on the data and ratings forobtaining rights and interests.
路径规划
Workers' workplaces
Make personnel arrangementsaccording to AOI workload of eachshift and di?culties in each area.Dynamically output the areas to beswept and cleaned by the workers
Plan routes based on cleaning standards,customer requirements and routedistances. Calculate operation time tooutput dynamic timeliness and opticalroutes for the workersBusiness heatmapVisualize amount of garbage, customers,products and cleaning ratio; dynamicallyschedule resources
Workers' cleaning routes
With the aid of AI
equipment, garbage
collection points and ?xed-
point cameras, the system
automatically identi?es and
detects the work status,
e?ciency, and quality of
sanitation workers through
technical means such as
image recognition and
target detection.
AI-based patrolinspection, automaticrecognition andmonitoring
According to theidenti?cation anddetection results, thesystem automaticallyassigns inspection tasks tothe nearest area, realizingintelligent distribution andhierarchical processing oftasks with the aid of high-precision positioning,preset rules and algorithms.
To review tasks in the secondinspection, AI automaticallygenerates receipts, andprovides decision supportfor managers to optimizemanagement processes andsta?ng through real-timemonitoring and analysis ofthe sanitation workers' work.
Comprehensively analyzefactors such as the ?ow ofpeople, road conditions,and amount of garbagein a region or on a road,to evaluate the value ofsanitation for this region.Perform better managementand scheduling of sanitationresources under the ordergrabbing mode for sanitationtasks. Work e?ciency andservices are improved.
AI-based smartautomatic dispatch
AI-based receiptgeneration andstatistical analysis
Smart statisticalanalysis system
AI-basedprocessing
AI-based
automaticsettlement
Route planning
Visual monitoring and dynamicresource scheduling
Regional diagnosis:Diagnose regional properties and business
performance by class
Output of measures:Decrease original indicator management
through task-oriented managementExecution monitoring:Fully control task execution in advantageousareas
Formulation ofStandards
IntellectualProperty Rights
As vice president of China Association of Urban Environmental Sanitation, theCompany constantly leads the standardized development of the industry, gives fullplay to its own advantages, actively participates in the compilation of national andindustry standards, and contributes to the standardized development of the industry.
The Company sticks to the path of maintaining independent intellectual property rights.We attach great importance to the management and protection of intellectual propertyrights. We have established a complete intellectual property management system byestablishing intellectual property management systems, regulate intellectual propertymanagement according to the characteristics of different types of intellectual propertyrights, and strengthen protection of our intellectual property rights. As of the end of2023, the Company has obtained patent certi?cates for a number of authorized patents,including "a high capacity and strength energy storage containers" "a smart managementsystem for charing piles combining cloud services and local control" and "an unmannedroad sweeper".
Patent Certi?cates of QiaoYin
In 2023, the Companyadditionally ownednew invention patents
including "a high capacity and strength energy storagecontainers" "a smart management system for charingpiles combining cloud services and local control "and"an unmanned road sweeper";外观设计项
Key achievements
the Company hadparticipated in draftinggroup standardsnational standards
published withapproval
and
In September 2023, the industry's firstnational standard drafted by QiaoYinfor setting up garbage collectiondevices, namely
(GB/T 42767-2023),was officially implemented. Thepromulgation of this standard hasregulated the industry's requirementsfor the installation of garbage collectiondevices and filled up the gas in thestandards for this ?eld in the domesticmarket, with great significancefor promoting the construction ofenvironmental infrastructure, increasinge?ciency of garbage classi?cation, andpromoting the synergy of pollution andcarbon reduction.
includingpublished standards
including theRequirements for Cleaning Serviceof Urban and Rural Communities, GeneralRequirement for Setting up Municipal WasteCollection Devices, Domestic Garbage Collectionand Transportation Operation Rules, and UrbanandRural Road Cleaning Operation Rules,becoming more and more influential within theindustry.
Promulgation of theGeneral Requirement for Setting up Municipal Waste CollectionDeviceson May 23, 2023 with the Approval of the State Administration for Market Regulation
(Standardization Administration of China).
As of December 31, 2023
As of December 31, 2023
the Company had applied for
domestic patents
includinginvention patents
and
utility models
Win-win in the Industry ChainIn 2023, QiaoYin started from a new point, adhered to the values of "seeking excellence, being down-to-earth, making self-improvement, being persistent and achieving a win-win situation", and provided broader space for cooperation with thepartners. During the reporting period, we actively participated in industry exchanges, maintained favorable cooperation withall parties, shared the opportunities of the times with our partners, made concerted e?orts for development of the industry,achieved mutual bene?t and win-win results, and created a bright future for the industry.The Company attaches great importance to industry interactions. By actively participating in industry forums and conferences,we keep abreast of the latest technology, R&D and market demands of the industry, obtain new technical ideas and solutions, andstimulate our awareness of technological innovation. Besides, the Company actively draws excellent practical experience fromthe industry, demonstrates its own sci-tech innovation achievements and industry practices, promotes industry exchanges, andfacilitates development and technological innovation of the industry.
QiaoYin's Attendance at the Lingnan Impact · 2023 Summit
QiaoYin's Attendance at the "2023 Summer Davos Forum" upon Invitation
In May 2023, QiaoYin was invited to attend the LingnanImpact·2023 Summit and participated in round-tablediscussions. At the round-table forum of the summit, theCompany shared its bene?cial lessons on its explorationand sustainable operations, and made suggestions forthe realization of high-quality and sustainable economicdevelopment. In the future, we will continue to prioritizesustainable development as a strategic goal, give fullplay to our own advantages, actively respond to theexpectations of diverse stakeholders, and contribute tothe construction of a better society.
In June 2023, QiaoYin, as an enterprise representative ofChina's urban service industry, was invited to participatein the "2023 Summer Davos Forum" to explore how tofacilitate economic recovery with the guests. With attendingthe Davos Forum as a new starting point, the Companyconsistently drives development based on the spirit of "dailyinnovation". Based on comprehensive services and driven bytechnological innovations, we join hands with our partnersfrom all walks of life to construct a low-carbon industryecology, set more examples for comprehensive managementof smart cities, for the purpose of facilitating economicrecovery and joint development within the industry.
Case
Case
Li Ruixi, Secretary of the Board of Directors, Shared the
Practices around the ESG Concept
Co-president of QiaoYin Took Part in the Davos Forum
QiaoYin's Appearance at the 2023 Annual Meeting of China Association of UrbanEnvironmental Sanitation and CAUES EXPO
In October 2023, QiaoYin appeared at the Annual Meeting of China Association of Urban Environmental Sanitation andCAUES EXPO with the comprehensive urban management model and the achievements in digital intelligence innovations.At this exhibition, we shared our successful practical experience in comprehensive urban management with top enterprisesof the industry. We will made concerted e?orts to facilitate development of the digital smart city service industry, makeurban management more scienti?c and delicate, and "witness" the new future of the cities together.
Display of the Intelligent "@City" Full-domain Comprehensive Management Model and Case on the Activity Site
Case
QiaoYin's "@City" Appearing at CIFTIS
Inspectors from the Department of Market System Development, theMinistry of Commerce Were Listening to the Company's Report on "@City" Full-domain Comprehensive Management Service ModelQiaoYin's Appearance at China International Fair for Trade in Services
Case
In June 2023, QiaoYin was invited to participate in the Special Environmental Service Exhibition of China International Fair forTrade in Services, exhibiting its latest achievements and technology applications in the ?eld of environmental services. Basedon the Service Trade Fair, a global platform for sharing business opportunities and promoting joint development, the Companywill thoroughly implement the thought of ecological civilization, join hands with people from all walks of life to contribute tothe national environmental undertakings. We will strive to create a "leading service brand for comprehensively improving theworld's human settlement environment" to continuously satisfy people's pursuit of a wonderful life.
QiaoYin Expeditionary Force
QiaoYin has always regarded talents as the core driving forces for its high-quality development, ?rmly believed in the "people-oriented" talent concept, aimed at creating a healthy, harmonious working environment, and provided the employees witha broad growth space and a platform for realizing self-worth. We create a community of shared future with our employees tofacilitate our sustainable development.HiringQiaoyin strictly adheres to relevant regulations such as the Labor Law and the Labor Contract Law, updating a series of recruitmentdocuments including the Recruitment Management System and the Talent Referral Reward System, and updating 17 items of thehuman resources management system, continuously standardizing the recruitment process and expanding talent sources. At thesame time, the Company prohibits child labor, opposes forced labor, advocates equal and diverse employment, and is committedto providing equal employment opportunities for the employees regardless of their race, complexion, ethnicity, age, gender, familybackground, religious belief, disability or pregnancy.
Key PerformanceDuring the reporting period, theCompany had a total of
employees54,854
including
retired soldiers
employees signed thelabor contracts
and
%
Career Development
To standardize its talent management, QiaoYin has updated its promotion management systems such as theEmployee CareerPlanning Management System, Rank System Management System, Market Staffing and Assessment Management System,Qualification Level Recognition and Assessment Management System for Project General Managersand other promotionmanagement systems as guidelines for the employees' career development. We also promote employee growth, maintain thestability of core talents, and implement delicacy management through tools such as "internal competition" and "talent inventory".
Career Development Paths
Implemented a Position Rank Recognition System and Stimulated theMotivation for High-quality DevelopmentDuring the reporting period, the Company's firstselection of "excellent ?eet leaders" was performedas an important activity for implementing theposition rank recognition system. 36 fleet leaderstook part in this selection. After undergoingprofessional training and assessment, 9 fleetleaders ?nally became the ?rst ?eet managers, andreceived higher salaries as rewards. The Companywill continue to carry out position rank recognitionactivities, establish a "junior-intermediate-senior"level system, and inject fresh impetus into the high-quality development of comprehensive urbanmanagement services.
Case
Selection and Training of Excellent Fleet Leaders
By Gender
MaleFemale
55.40%
44.60%
51 and above41~5031~4030 and below
By Age
By HouseholdRegistrationRural areasUrban areas
71.61%
19.69%
6.89%
1.80%
19.47%
80.53%
Vertical development within thesequence (same function, same
module)
Horizontal development withinthe sequence (same function,
di?erent module)
Horizontal development within thesequence (di?erent functions)The employees achievegrowth from low tohigh within the originalcareer channel. With theimprovement of theirskills and performance,they get equal promotionopportunities in theirrespective channels,including intra-level andcross-level promotion.
Through job rotationamong di?erent positionswithin the same channel(namely di?erent positionsof the same profession), theemployees can enrich theirprofessional knowledgein depth and understandthe operation of the entirechannel system.
Job rotation among di?erentprofessions within the samejob sequence provides newdevelopment space forknowledgeable employeesand enhances their overallawareness.
Talent IncentivesCommitted to constructing a competitive incentive system, QiaoYin has formulated the Employee Reward and PunishmentManagement System, and Tutorship (Apprenticeship) Management and Incentive System to reinforce the incentive mechanism, forthe purpose of attracting excellent talents and enhancing the employees' enthusiasm. Besides, we organically combine our talentdevelopment with our sustainable operations, draw up medium and long-term incentive plans, continuously improve our qualityand e?ciency, further enhance our high-quality development capabilities, and create a win-win situation with our employees.
Tutor/ Master coaching incentive process
Activity Named "Not to Be Irresolute" for Cultivating the Employees' Abilities to FaceDi?culties
During the reporting period, to help all employees develop the professional habit of daring to expose problems andactively communicate, the Company carried out a series of cultural activities of around the theme of "Not to Be Irresolute".The thematic signs were hung up on the walls of office building and different project offices in the headquarters. Weorganized 18 employees for a reading and sharing session on the theme, and encouraged 2,879 employees to participatein the training to sign a letter of commitment, for the purpose of fostering the employees' abilities to tenaciously facedi?culties and win victories, thus further laying a solid foundation for their high-quality development.
Signing the Letter of Commitment
Case
Publicity on Walls Reading and Sharing Session
Responsible entityKey process nodes
Start
Pairing of tutor/masterQuali?cation of tutor/master
Signing the tutoring
protocolTutoring processCompletion and evaluation
Bonus distribution
Requesting unitHR departmentDepartment head
Tutor/Master, Student/
apprentice
NoHR department
HR departmentHR department
End
YesYes
QiaoYin Academy, established by QiaoYin based on the enterprise spirit of "one school", aims to cultivate talents to support theorganization's strategic growth. Its training philosophy emphasizes the integration of general education, professional teaching,and practical experience to provide employees with a well-rounded training system. Internally, the academy has developeda comprehensive online and offline training system to enhance the professionalism and efficiency of team members whileimproving the employees' overall qualities in an all-round manner.
Training System
New employee trainingTalent echelonSpecial trainingHigh-end projects
Quick training for executivesFunctional "3+1" orientationtrainingPre-job training for driversPractical skills evaluation forproject managersSite entry training for frontlineprojects
Succession planTop leaders camp"Apprenticeship"Project managercerti?cationFleet gradecerti?cation
About "experiencesharing" on oldAbout improvement ofoverall qualities
About EDP leadershipMillion Talents Plan
End
Conducting Emotion Management Training and Paying Attention to the Employees'Physical and Mental HealthIn March 2023, to improve the grassroots project managers' abilities to resist and ease pressure under ?erce competitions,the Company organized a training program on "strengthening and consolidating the foundation" for the managementto teach the grassroots project managers emotional management and communication skills, face the difficultiesand setbacks encountered in work and life with healthy, positive attitudes, and help the employees better establishinterpersonal and family relationships in the workplaces. Through the emotion management training, the employees werestimulated to work positively, enhance their own qualities and teamwork skills, further improve service details and quality,and help the Company better serve the society and customers.
Case
Site of the Emotion Management Training
QiaoYin Academy
Organization of Fire Drills in the Company for Joint Construction of Safe FirewallsThe Company strictly protects ?re safety and organizes drills periodically. In May 2023, the Company organized ?re safetydrills, and specially invited the sta? of a ?re rescue station to teach special knowledge. in order to popularize ?re safetyknowledge, increase the employees' awareness of fire safety, prevent fires, and guarantee life and property safety. Atotal of 505 employees participated in the training, which helped improve the employees' ?re safety skills and tested theCompany's resilience in case of ?re.
Lecturing Site
Case
Wearing of Gas Masks
The Company has constantly promoted safetymanagement in depth and in a steadfast manner,in an attempt to guarantee work safety. In June2023, the Company organized the "Work SafetyMonth", held an oath mobilization meeting, activelyinvited representatives of the owners to participate,arranged safety jobs, o further improve our worksafety management and effectively prevent differentwork safety incidents, thus further increasing all ouremployees' awareness of safety, and support our high-quality development in advanced safety management.
Oath Mobilization Meeting of "Work Safety Month"
Organizing "Work Safety Month" to Deploy Defense Lines for High-quality DevelopmentCase
QiaoYin FamilyTo better attract and stabilize talents, QiaoYin has always observed relevant national laws and regulations when fullyimplementing the salary, benefit and diversified welfare systems for the employees. We attach importance to democraticcommunications. Committed to safeguarding the legitimate rights and interests of our employees, we actively perform di?erentemployee activities to create a fair, harmonious and motivating working environment.Compensations and Bene?ts
QiaoYin has established and improved the compensationand benefit system. We have constantly updatedtheAttendance Management System, ManagementSystem for Employment of the Disabled and EmployeeInsurances,other rules and regulations. On the premiseof contributing the "five insurances and one housingprovident fund" in compliance with corresponding rules,we scienti?cally plan the structure and standards basedon the principle of sustainability, to guarantee equalityand fairness of the compensations and bene?ts.员工生日会
Paying Childbirth Allowance for Creating HappinessIn May 2023, theCompany released the Maternity Bene?t Plan for Employees, promising to reimburse daily expenses for milkpowder and diapers of the employees when their babies were 0 to 3 years old, bear the tuition of public kindergartens for theemployees with a second child, and give the employees with a third child a one-time reward of RMB 100,000. As measured, ouremployees could cumulatively receive more than RMB 250,000 as internal rewards for having three consecutive children duringtheir employment, including childcare subsidies and one-time childbirth rewards. In addition, the Company simultaneouslyheld a donation ceremony to provide 100 grassroots working families with warm childbirth packages worthy of RMB 300,000 ,setting an example for the governments and enterprises to work together to build a childbirth-friendly society.
Press Conference for the Employee Childbirth Bene?t System
Donation Ceremony of the Warm Childbirth Packages
Childbirth Bene?t Plan for the Employees
Case
Seminar for the New Employees
QiaoYin consistently advocates healthy life and happy work among the employees, and guides all employees to promote a healthylifestyle. Committed to normalizing the employee sports, we procure all employees to actively "integrating sports into their life andwork" on a daily basis, to enhance their physical ?tness, keep physically healthy and remain optimistic, for the purpose of creatinga healthy working atmosphere.
Employee Activities
QiaoYin Won the Championship in a Basketball MatchTo facilitate diverse sports events, in February 2023, Dongjie Street "QiaoYin Cup" three-person basketball matchsponsored by the Company as a title sponsor was organized in Liwan District, Guangzhou. A total of 16 teams participatedin this match. After fierce competition, our Revival Team beat the rivals in all six battles and won the first place. TheCompany has created the three-person basketball brand event as title sponsor, in an attempt to set a model for massevents led by the governments and managed by the Company with social involvement, to construct an advanced publicservice system for all people's bodybuilding.
Dongjie "QiaoYin Cup" Three-person Basketball Match
Case
Supporting Smooth Progression of a Table Tennis Match and Carrying Forward the
Spirit of Chinese SportsIn November 2023, the Company supported smoothprogression of the 4th Guangdong-Hong Kong-MacauGreater Bay Area Urban Table Tennis Open Tournament,in order to promote the sportsmanship of being "higher,faster and stronger". A total of 24 teams registered for thecompetition. The QiaoYin Greater Bay Area Media Teamsponsored by us successfully advanced to the knockoutstage with the first place and won the sixth place in thefinal. The Company will take the successful support forthis competition as an opportunity to continue to playroles in leading the high-quality development of urbanservice enterprises and inheriting Chinese sports culture.
Guangdong-Hong Kong-Macau Greater Bay Area Urban
Table Tennis Open Tournament
Case
During the reporting period
andemployees tookpart in the parties
RMBthe Company provideddisability insurance of90,000Paid ?lial piety money ofRMB203,800Organizedbirthday parties forthe employees
12480
to
managers
Paid maternity subsidies ofRMB373,800
for
employees
fordisabled employees
Democratic Rights and InterestsQiaoYin attaches great importance to the construction of a trade union. We uphold democraticcommunication, make our corporate affairs open, and safeguard the legitimate rights andinterests of our employees. In accordance with the Trade Union Law and the Constitution of theAll-China Federation of Trade Unions, the Company regulates and standardizes its management,implements the employee representative meeting system, and steadily improves the management.We continuously strengthen our democratic management measures, actively respond to ouremployees' concerns, build communication channels, organize symposiums for our newemployees, communicate with our employees in a timely manner, and listen to their suggestionson a regular basis, to guarantee our smooth, timely and e?ective internal communications.
During the reporting period
Spent overRMB million
in buying the employer's liability insurance
the Company organized
seminars for the newemployeesand
employees participated inthe seminarsA total of
employee representativeswere elected
Community CommunicationsThe Company attaches great importance to communications and interactions with the communities and ful?lls its corporate socialresponsibilities. To continuously optimize the living environment of communities, we always remain open and transparent toactively listen to the voices of the communities, understand the needs and expectations of the residents and communities throughin-depth communications, actively upgrade our "City Steward" model, and explore new paths to urban management to providemore considerate and accurate services.Project of Wulonggang VillageAs a professional service provider for improving living environment, QiaoYin and Baiyun Public Assets Operation Co., Ltd. jointlyestablished Qiaoyun Company to provide a full range of public services in Wulonggang Village, in order to optimize the livingenvironment of Wulonggang Village. At present, there are 369 rental houses and 5,498 suites within the jurisdiction of WulonggangVillage, and the area under jurisdiction exceeded 100,000 square meters. The Company has successfully assisted the localgovernment in taking a new path to high-quality urban delicacy management.For the rental houses in Wulonggang Village, we have built a multi-functional and convenient one-stop service platform, coveringall-round services such as property services, entrusted leasing and management, housekeeping needs, consultation and reception,uni?ed rental negotiations, feedback, and business processing. Through these services, we have signi?cantly improved the livingstandard and supporting community rental housing services. We comprehensively promoted the environmental improvement andgovernance of Wulonggang Village through delicacy management mode, mechanical combined operations and digital intelligentsanitation, creating a cleaner, more beautiful and livable community environment for the residents.
Full-domain propertymanagement servicesCleaning public areas of rental houses; maintaining orders;managing routine affairs of the community; performingtenant management services
Constructing the Magang intelligent community managementsystem; increasing the coverage of intelligent infrastructure;enhancing the service capabilities of the intelligent community
Regularly organizing routine renovation of streamenvironment, to provide a more livable and sustainableecological environment for surrounding residents
Upgrading ?re?ghting equipment;replacing door locks; performinghydropower maintenance, etc.Conforming rental houses areissued licenses for"reassuringrental houses"and"5-star rentalhouse certi?cation"licensesProviding free rental house photographyand promotion services for landlords withmembership; increasing exposure rate ofhigh-quality houses and occupancy rate
Renovation actions for
home environment
Routine renovation ofstream environment
Free maintenanceservicesCerti?cation of conformingrental houses by photographyConstruction of a customer sourceinformation communication platform
Satisfying metropolitan’ needs for high-quality life in strict compliance with tenstandards and “six prerequisites” foraccess to rental houses
Performing regular greening maintenanceand repairing lawns; providing comfortableand pleasant leisure space
Setting up a sample room
of rental houses
Greening maintenance
and lawn repair
69QiaoYin City Management Co., Ltd.
Magang Project in Baiyun District, Guangzhou
In its ?rst "@City" project, QiaoYin advocates city management services that integrate "grassroots red base + ?exible governance+ urban public services +micro-renovation + characteristic management + zero waste and low carbon." We conduct integratedstrategic cooperation with the state-owned enterprises and the governments to jointly promote intensive centralized rentalmanagement of the rental houses in Magang Village, build an intelligent community, improve human settlement environment,improve supporting public facilities, and set Baiyun District as an example for full-domain comprehensive governance of an urbanvillage.
Enjoying the Life in a New Community and Building the First Village-level RentalHousing Service Association in Baiyun DistrictThe Company established Baiyun District's first rental housing association in Wulonggang Village, Zhongluotan Town, whichsymbolized the o?cial operation of the ?rst urban village rental housing service association established under the guidance of thegovernment, led by state-owned enterprises, and supported by villages within the district. In Wulonggang Village, there is an enormousgroup of rental house owners and tenants. The houses are not only modern and simple in design, with appropriate space layout, butalso contain fashionable and young elements, equipped with complete home appliances and furniture. It is particularly noteworthythat smart charging facilities for electric bicycles have also been introduced into the villages. Long-term chaos such as "charging athome" and "charging by ?ying wires" have been eliminated.
Unveiling Ceremony of the Rental Housing ServiceAssociation in Wulonggang Village
Case
To further improve the living experience and supportingquality of the rental houses, the Company conducted acomprehensive inspection of 369 rental houses in the village,supervised and rectified the substandard rental houses.Besides, we issued "reliable rental housing" licenses to the ?rstbatch of member units that met the standards, and the rentalhousing businesses were conducted with the licenses shownthroughout the village to further improve the comprehensivesocial governance. We continuously optimize the livableenvironment, improve our services, realize the overall planningof government governance, landlord profits, and tenantservices, and facilitate a win-win situation for all parties.
Assisted in upgrading Magang Culture Squareinto a red cultural base integrating Party building,propaganda and education.
Constructed Magang intelligent communitymanagement system and increased the coverageof intelligent infrastructure; improved the servicecapability of the intelligent community.
Grassroots red base: Flexible governance:
Magang Culture SquareIntelligent community
management
Perform micro-renovation of the "urban village" andthe rental houses like embroidery, to build a pocketpark according to local conditions.
Micro-renovation:
Introduced a professional property management teamto provide community-specific all-round propertymanagement services for Magang Community.
Service management:
Property Service Center
Cooperated with third-party professional companiesto provide special business services coveringhousekeeping, leasing of rental houses and repair ofhousehold appliance repairs, etc.
Properly put intelligent recycling cabinets in publicareas of the village, to introduce the concept ofenvironmental protection and low carbon into theurban village.
Introduced new intelligent public toilets to solvethe pain points of the urban village, including smallquantity of public toilets and their high maintenancecosts.
Characteristic management:
Wasteless and low carbon point 2Wasteless and low carbon point 3:
housekeeping and property services
Intelligent recycling cabinetsintelligent public toilet
Sample room of rental house
Planned to build 12 centralized charging areas formotorcycles in Magang Village to prevent randomparking and charging in the urban village.
Wasteless and low carbon point 1:
shared charging piles
Uni?ed hardware infrastructure toreduce energy consumption throughconcerted e?orts.
Performed uni?ed replacement andinspection, and took preventive cautions.
Brought people warmth withconvenient services and furtherimproved lodging.
Uni?ed leasing and management foreasing the governments' worries.
Value for theenvironment
Value for thesafety
Value forpeople'slivelihood
Value for thecountry
70 2023 Social Responsibility Report
Public Welfare and CharityAlways regarding public welfare undertakings as an important part of its development, QiaoYin is not only committed to providing high-quality products and services, but also actively fulfills its social responsibilities, pays attention to the harmonious development of thesociety. We have been focusing on environmental protection, donations to education, elderly care, etc. In different areas of people'slivelihood, we strive to set an example for corporate citizens, demonstrate social value in multiple dimensions, take practical actions toeliminate worries and di?culties about people's livelihood, create bene?ts for the masses, and facilitate social prosperity and development.
Care for the Elderly and Travel Together for Charity
In July 2023, QiaoYin Charity Foundation and Zhao Guangjun Life Hotline Association jointly performed the public welfare activitywith the theme of "Care for the Elderly and Travel Together for Charity", in order to further carry forward the traditional Chinese virtuesof "respecting, loving, respecting, and helping the elderly". More than 50 volunteers went to the community in Haizhu District to visitand console old Party members, the elderly living alone, the widowed and poor elderly, and disabled of 25 families. The Companywill continue to carry out public welfare activities such as caring for the elderly and vulnerable, and make unremitting e?orts to build aharmonious, beautiful home.
A Visit for Consoling the Elderly
Case
Donating Money to Promote Education and Bene?ting Students with LoveThe Company actively assists with rural revitalization and extends the achievements in poverty alleviation. In June 2023, QiaoYin CharityFoundation donated RMB 5 million to Enping Experimental Primary School in support of its construction, to vigorously drive developmentin local education. In April 2023, it donated RMB 200,000 to Simenqian Middle School in Shaoyang City, in order to further improve theteaching conditions of the school. As always, the Company has been organizing student aid activities, promoting rural revitalization,and helping more young people complete their studies and grow into pillars conducive to the construction of their hometown and thedevelopment of the country as soon as possible, so as to play more signi?cant roles in realizing common prosperity.
Site of Donation Ceremony at ShimenqianMiddle School in Shaoyang City
Donation Activity Site of QiaoYin Charity
Foundation
Case
Supporting Study Tours on Environmental Protection and Low Carbon for the Concept ofEnvironmental Protection to Take Root in People's HeartIn November 2023, the Company received an environmental protection team - Xiangyang Squadron of Wende Road PrimarySchool to for a study tour, in order to improve the students' scienti?c, technological and cultural qualities and practical literacy. Wecarried out environmental protection and low carbon education through real-scene simulation, on-site experience and role playingin combination with science popularization. The tour guides and environmental protection science popularization explanationservices inspired the environmental protection team to pay attention to and think about environmental protection, and help thestudents acquire related knowledge.
Study Tour on Environmental Protection
Case
Donating Clothes in Support of Tibet and Conveying WarmthIn December 2023, QiaoYin Charity Foundation entrusted Milin Middle School to distribute winter warm clothes (Tibetanclothes) worthy of RMB 50,000 to 250 students, in order to further support the student aid activities in Tibet. As headmasterand teacher of Milin Middle School in Linzhi City, Tibet Autonomous Region, Deji Zhuoga expressed heartfelt gratitude toQiaoYin Charity Foundation for its generous donation on behalf of the students. In the future, QiaoYin Charity Foundationwill continue to assume the social responsibilities for promoting the high-quality development in regional education.
Donation Site of QiaoYin Charity Foundation
Case
thousand in total6,429The foundation donated
Key Performance
RMB
Index
About This Report
G2-2; G2-3; G2-
P1.1; P1.2; P1.3; G3.7A Message from the ChairmanG2-22
P2.1; P2.2; P3.1;
P4.2; A1
Chapter I Introduction to the Company
1.1 About the CompanyG2-1P4.1; P4.2; P4.3; P4.4
1.2 Moments of GloryG3.11
1.3 Highlights
1.4 Path to Sustainability
G2-22; G3-2;G3-3; G2-29
P2.1; G2.1; G3.1;
G3.2; G3.3; G3.5;
G3.6Topic: AI Fully Empowers Digital Smart Citiesto Foster New Quality Productive Forces
G203-2P3.1
Topic: Performing Meticulous Services andBuilding a "City Brand" like Embroidery
G203-2P3.1Chapter II Vigorous E?orts for Strengtheningthe Spirit and Scheme for Governing ·Deeply Rooted in QiaoYin
2.1 Corporate Governance
G2-9; G2-11;
G2-12; G2-27;
G405-1
G1.1; G1.2; G1.10;S3.7
2.2 Compliant Operations
G2-9; G2-12;
G2-23; G2-24;
G2-27; G205-1;
G205-2; G207-
G1.3; G1.4; G1.5;G1.6; G1.7; G1.8;G1.9
2.3 Investor Relationship ManagementG2-16;G201-1G3.6
2.4 Party Building and Virtue Fostering
Chapter III Zero Waste · City Decoration byQiaoYin
3.1 "City Steward"
G203-1; G203-
2; G306-1
E1.8; V1.1; V1.2; V1.3;V1.4; V3.3; V4.4; V4.5
3.2 Green Low-carbon
G302-4,G302-
5,G305-5,
G306-1，
E2.1; E2.4; E3.3; E3.5;E5.1; E5.3; V4.2; V4.3E2.14; E5.3; V4.4;V4.5
3.3 Rural Revitalization
E1.3; E1.7; E4.2; V4.4;V4.5
CASS-ESG5.0GRISDGsCASS-ESG5.0GRISDGs
Chapter IV Establishing a Foothold · Laying aFoundation for the Industry
4.1 Information SecurityG2-27; S4.6
4.2 Sustainable Supply Chain
G308-1; G414-
S5.1; S5.2; V2.5; V2.6
4.3 Innovation-driven
E1.8; V2.1; V2.2; V2.3;V2.4; V2.7
4.4 Win-win in the Industry ChainG2-6; G2-28V2.5Chapter V People-Oriented · Cultivation ofQiaoYin's Talents
5.1 QiaoYin Expeditionary Force
G2-7; G2-19;G2-20; G2-23;G2-24; G2-26;G2-27; G401-2;G405-1;
S1.1; S1.2; S1.3; S1.4;S1.6; V3.1
5.2 QiaoYin Academy
G403-1; G403-3; G403-4;G403-5; G403-6; G403-8;G404-2;
S1.10; S2.1; S2.2;S2.4
5.3 QiaoYin Family
G2-26; G201-3;G401-2
S1.6; S1.7; S1.10;S3.1Chapter VI Repaying the Society · GettingDown to Creating Bene?ts for People
6.1 Community Communications
G203-2; G413-
E1.8; V2.1; V2.2; V3.3;V4.4; V4.5
6.2 Public Welfare and CharityG413-1V3.4; V3.5; V3.6; V3.7IndexA4Key Performance
G401-2; G403-
A2Reader FeedbackA5
75QiaoYin City Management Co., Ltd.
Reader Feedback
Dear Reader,Thank you very much for taking time out of your busy schedule to read the 2023 Annual Social Responsibility Report of QiaoYin CityManagement Co., Ltd. In order to provide you and other stakeholders with more valuable information and e?ectively promote theCompany's ability and level of ful?llment of ESG work, we sincerely look forward to your comments and suggestions.
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